6720801244-00.1V
Electric Heat Pump Water Heater
Compress 3000 DW FO
HP 270-1E 0 FOV/S...
6 720 801 244 (2013/08) AU
Installation instructions
2 | Index
Index
1
Key to symbols and safety instructions . . . . . . . . . . . . . 3
1.1
Key to symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2
Safety information . . . . . . . . . . . . . . . . . . . . . . . 3
2
Standard delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3
Appliance details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2
Features and safety devices . . . . . . . . . . . . . . . 7
3.3
Specification tables . . . . . . . . . . . . . . . . . . . . . . 9
3.4
Storing and transportation . . . . . . . . . . . . . . 10
3.4.1
Transport using a forklift . . . . . . . . . . . . . . . . 10
3.4.2
Manual transport . . . . . . . . . . . . . . . . . . . . . . 10
3.5
Operational principle (brief overview
of modes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.6
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.7
Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4
5
Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . 14
4.1
Tools required . . . . . . . . . . . . . . . . . . . . . . . . 15
4.2
Location requirements . . . . . . . . . . . . . . . . . 15
4.3
Secure the appliance . . . . . . . . . . . . . . . . . . . 16
4.4
Water piping . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.4.1
Inlet - Outlet connections . . . . . . . . . . . . . . . 16
4.4.2
Dielectric joint (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4.3
Condensate Drain Tubes (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4.4
TPR Valve (supplied with the appliance) . . . 17
4.4.5
Thermal expansion tank (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.4.6
Temperature mixing device (not supplied
with the appliance) . . . . . . . . . . . . . . . . . . . . . 18
4.4.7
Pressure limiting valve (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.4.8
Expansion control valve (not supplied with
the appliance) . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.5
Electric requirements . . . . . . . . . . . . . . . . . . 18
4.6
Installation configurations . . . . . . . . . . . . . . . 19
4.6.1
Ecological ambient heat recovery . . . . . . . . . 19
4.7
Insulation blanket . . . . . . . . . . . . . . . . . . . . . 20
4.8
Fill the water storage tank . . . . . . . . . . . . . . . 20
4.8.1
Water characteristics . . . . . . . . . . . . . . . . . . 21
4.9
Installation checklist . . . . . . . . . . . . . . . . . . . 21
4.10
What to expect for “normal startup” . . . . . . . 23
4.11
Off-peak compatibility . . . . . . . . . . . . . . . . . . 23
Operation Instructions . . . . . . . . . . . . . . . . . . . . . . . . .
5.1
Safety warnings . . . . . . . . . . . . . . . . . . . . . . .
5.2
Working display . . . . . . . . . . . . . . . . . . . . . . .
5.3
Working modes . . . . . . . . . . . . . . . . . . . . . . .
6 720 801 244 (2013/08)
5.4
5.4.1
5.4.2
5.4.3
5.5
5.6
5.6.1
5.6.2
5.6.3
5.6.4
5.6.5
5.6.6
5.6.7
5.7
5.8
5.9
5.10
5.11
6
„Operating“ menu . . . . . . . . . . . . . . . . . . . . . .
„manual“ mode . . . . . . . . . . . . . . . . . . . . . . . .
„P1“, „P2“ and „P3“ modes . . . . . . . . . . . . . .
„Off“ mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature set point . . . . . . . . . . . . . . . . . .
„Main“ menu . . . . . . . . . . . . . . . . . . . . . . . . . .
„Mode“ function - heating modes . . . . . . . . . .
„Prog“ function - Timetable operation
programming . . . . . . . . . . . . . . . . . . . . . . . . .
Silent Mode programming - „Sil“ function . . .
„Leg“ function - automatic thermal
disinfection . . . . . . . . . . . . . . . . . . . . . . . . . . .
„Set“ function - adjustments . . . . . . . . . . . . .
„Purg“ function - purge . . . . . . . . . . . . . . . . . .
„Info“ function - information . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .
Factory configurations . . . . . . . . . . . . . . . . . .
Selecting the temperature units - „°C“ or „°F“
Setting the time and day of the week . . . . . . .
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance and repair . . . . . . . . . . . . . . . . . . . . . . . .
6.1
Periodic Inspection . . . . . . . . . . . . . . . . . . . . .
6.2
Temperature and pressure relief valve
(PTR Valve) . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3
Flushing tank . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4
Draining the Water Heater . . . . . . . . . . . . . . .
6.5
Vacation and Extended Shutdown . . . . . . . . .
6.6
Clearing the Condensation Drain Tubes . . . .
6.7
Refrigerant circuit . . . . . . . . . . . . . . . . . . . . . .
6.8
Anode Rod servicing . . . . . . . . . . . . . . . . . . . .
6.9
Checking/replacing the magnesium anode . .
6.10
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . .
25
25
25
25
26
26
26
27
29
30
31
31
31
32
32
32
33
34
35
35
35
35
35
36
36
36
36
36
37
7
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
7.1
Fault display . . . . . . . . . . . . . . . . . . . . . . . . . . 40
7.2
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8
Electrical diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
9
Environmental protection . . . . . . . . . . . . . . . . . . . . . . . 43
10
Warranty details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
24
24
25
25
Compress 3000 DW FO
Key to symbols and safety instructions | 3
1
Key to symbols and safety
instructions
1.1
Key to symbols
Warnings
Warnings in this document are identified by a
warning triangle printed against a grey
background.
Keywords at the start of a warning indicate
the type and seriousness of the ensuing risk
if measures to prevent the risk are not taken.
The following keywords are defined and can be used in this
document:
• NOTICE indicates a situation that could result in damage to
property or equipment.
• CAUTION indicates a situation that could result in minor to
medium injury.
• WARNING indicates a situation that could result in severe
injury or death.
• DANGER indicates a situation that will result in severe
injury or death.
Important information
This symbol indicates important information
where there is no risk to people or property.
Additional symbols
Symbol Explanation
▶
WARNING:
If a water heater is installed in a closed water
supply system, such as one having a
backflow preventer in the cold water supply
line, means shall be provided to control
thermal expansion. Contact the water
supplier or local plumber on how to control
this situation.
WARNING:
Precautions must be taken prior to manually
operating the relief valve to avoid contact
with hot water coming out of the relief valve
and to prevent water damage.
WARNING:
If a relief valve discharges periodically, this
may be due to thermal expansion in a closed
water supply system. Contact the water
supplier or local plumber on how to correct
this situation. Do not plug the relief valve.
Step in an action sequence

Cross-reference to another part of the document
•
List entry
–
List entry (second level)
Table 1
1.2
WARNING:
The appliance should be located in an area
where leakage of the heater or connections
will not result in damage to the area adjacent
to the appliance or to lower floors of the
structure. When such locations cannot be
avoided, it is recommended that a suitable
drain pan, adequately drained, be installed
under the appliance.
Safety information
WARNING:
The temperature pressure relief valve
should be checked for performance every
six months or replaced at intervals not
exceeding 3 years, or more frequently in
areas where there is a high incidence of
water deposits.
„Water“ safety warnings
WARNING:
This water heater is not suitable for pool
heating.
Compress 3000 DW FO
6 720 801 244 (2013/08)
4 | Key to symbols and safety instructions
Refrigerant
„General“ safety warnings
▶ Please observe the relevant environmental regulations
when using and reusing refrigerant. Do not allow
refrigerant to be discharged into the environment. Use the
refrigerant R134a. It is non-flammable and does not have a
destructive impact on the ozone layer.
▶ Before working on parts of the refrigerant circuit, remove
the refrigerant to ensure work safety.
Do not store or use gasoline or other flammable, combustible
or corrosive vapors and liquids in the vicinity of this or any
other appliance.
Use HFC-134a and PAG-OIL for maintenance purposes. It
contains fluorinated greenhouse gas and is rated with a
greenhouse potential of 1300 in the Kyoto Protocol.
„Electric“ safety warnings
WARNING:
This water heater contains electronic
equipment and 500V insulation tests must
only be conducted between active and earth
and between neutral and earth. An active to
neutral test WILL damage the electronics.
WARNING:
All electrical work and fixed wiring must be
carried out by a qualified person and in
accordance with the Wiring Rules AS/NZS
3000 and local authority requirements.
DANGER:
Shock hazard: line voltage is present. Before
servicing the water heater, please cut the
power supply. Failure to do so could result in
severe personal injury or death.
WARNING:
Do not operate this system before reading
the manual.
WARNING:
This appliance must be installed,
commissioned and serviced by an
authorised person in accordance with all
applicable local rules and regulations.
WARNING:
Keep appliance area clear and free from
combustible materials, gasoline and other
flammable vapors and liquids.
For your safety
WARNING:
The power supply to the appliance must not
be activated until the system is filled with
water.
WARNING:
To meet the requirements of the National
Plumbing Standard, the temperature of the
stored water must not be below 60 °C.
CAUTION:
Label all wires prior to disconnection when
servicing controls. Wiring errors can result in
improper and dangerous operation.
Verify proper operation after servicing.
WARNING:
Do not turn power off to the appliance if cold
weather is expected as components may be
damaged by freezing. If power needs to be
turned off or power failure occurs and
freezing conditions are expected, water
should be drained from the appliance.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Key to symbols and safety instructions | 5
DANGER
HOT
BURN
Water temperature over 50°C can
cause severe burns instantly or
death from scalds.
Children, disabled and elderly are
at highest risk of being scalded.
Feel water before bathing or
showering.
6720801244-15.1V
Fig. 1
To prevent serious injury, unit damage or damage to other
property, please use the unit properly. Read this manual
carefully and understand the following information correctly.
WARNING:
This appliance is not intended for use by
persons, including children, with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance
by a person responsible for their safety.
WARNING:
Water temperatures over 50 °C can cause
severe scalds. Local regulations and/or the
requirements of AS/NZS 3500.4 must be
considered regarding the temperature
limitations of hot water used primarily for
personal hygiene.
either before having a shower or when filling a bath tub to
ensure it will not cause scald injuries.
We recommend, and it may also be required by regulations that
an approved temperature limiting device is fitted into the hot
water pipe connected to sanitary outlets (i.e. bathroom and
ensuite). This will keep the water temperature below 50 °C at
these outlets. The risk of scald injury will be reduced and still
allow hotter water to the kitchen and laundry.
Notice to Victorian Customers from the Victorian Plumbing
Industry Commission.
This water heater must be installed by a licensed person as
required by the Victorian Building Act 1993. Only a licensed
professional will give you a Compliance Certificate, showing
that the work complies with all the relevant standards. Only a
licensed person will have insurance protecting their
workmanship.
Make sure you use a licensed person to install this water heater
and ask for your Compliance Certificate.
WARNING:
Installation requirements are described in
section 4. The water heater must be installed
by an authorised person and the installation
must comply with Standards AS/NZS
3500.4, AS/NZS 3000 and all local codes
and regulatory authority requirements. In
New Zealand, the installation must conform
with Clause G12 of the New Zealand Building
Code.
WARNING:
A wrong operation may lead to death or
serious injury to people.
Every care has been taken to ensure accuracy in preparing this
document.
No liability can be accepted for any consequences, which may
arise as a result of its application.
High temperature water increases the risk of scald injury
This water heater can heat up water to temperatures which can
cause scalding. Always feel the water temperature before use,
Compress 3000 DW FO
6 720 801 244 (2013/08)
6 | Standard delivery
2
Standard delivery
1
2
3
6720801244-02.1V
Fig. 2
[1] Heat pump
[2] Set of printed documents for the appliance
[3] PTR valve
6 720 801 244 (2013/08)
Compress 3000 DW FO
Appliance details | 7
3
Appliance details
3.1
Overview
Air outlet
Air inlet
User
interface
User
interface
cap
Tank
6720801244-03.1V
Fig. 3
3.2
Appliance overview
Features and safety devices
Easy to operate and environmentally friendly
The heat pump has user interface with easy use menu keys for
ease of programming. The heat pump is also environmental
friendly as it transfers heat from the surrounding area into the
water.
Heating capacity
The unit absorbs ambient energy and releases the heat into the
water stored in the tank. If the ambient temperature is low, the
heating capacity of the heat pump will be reduced, but you can
still rely on the electric element for backup.
Compress 3000 DW FO
Thermal Cut Out (TCOs)
The water heater is equipped with one thermal cut out (TCO)
located above the heating element, in contact with the tank
surface. If for any reason the water temperature becomes
excessively high, the thermal cut-out (TCO) cuts the power
circuit to the heating element. Once activated, the TCO must be
reset manually. Resetting of the temperature limiting control
should be done by a qualified service technician.
CAUTION:
The cause of the high temperature condition
must be investigated by a qualified service
technician and corrective action must be
taken before placing the water heater in
service again.
6 720 801 244 (2013/08)
8 | Appliance details
Defrosting
During heating, when the air temperature is between 3 °C and
10 °C, the unit will defrost automatically to make sure the
heating efficiency is retained (it will last 15 minutes).
The fan motor will continue running when the unit is being
defrosted.
Working condition
The appliance is designed to operate with best efficiency when
the air temperature is between +3 °C and +40 °C. For the best
results please install the unit in an area with an environment
temperature of +3 °C to +40 °C.
Care should be taken to feed the unit only with potable water
( section 4.8.1). Do not use untreated water from lakes,
rivers or groundwater!
Overheating protection
When the water temperature reaches 84 °C ± 4 °C the power to
the heating element will be cut off and will require a manual
reset.
Water temperature or pressure protection
The unit is supplied with a PTR valve for your safety (supplied
accessory). If the tank pressure reaches 1000kPa or the
temperature reaches 99 °C, the PTR valve will open
automatically to allow the pressure or temperature to decrease
to safe values.
The warranty can become void if relief valves or other safety
devices are tampered with or if the installation is not in
accordance with the instructions in this manual.
Mains Pressure
This water heater is designed for direct connection to mains
water supply. In case the mains supply pressure exceeds
800kPa, a pressure limiting valve must be installed
(section 4.4.6). A minimum water supply pressure of
200kPa is required to assure the effective operation of this
water heater.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Appliance details | 9
3.3
Specification tables
Model
Running modes
Running ambient air temp.
Outlet Water Temp.
Minimum Inlet Water Temp.
Maximum Inlet Water Temp.
Power supply
IP rating
Storage size
Water heating
Unit
Sound pressure level at 2 m
Refrigerant type/Mass
Max. refrigerant circuit pressure
PTR valve setting2)
Throttling type
System protection
Air flow
Compressor
Fan motor
Water connections
E-heater
Heating capacity1)
Max. input1)
COP1)
Max. current1)
Dimension (D×H)
Packing (W×H×D)
Net/gross weight
°C
°C
°C
°C
Ph-V-Hz
IP
ltr
kW
kW
A
mm
mm
kg
dB (A)
kg
kPa
kPa
m3/h
Model
Type
Brand
Input
Model
Brand
Input
Speed
Water inlet
Water outlet
Max. water working
PTR valve joint
Max inlet pressure
Heat exchanger
Rated power input at 240 V
Rated current at 240 V
W
W
r/min
kPa
kPa
kW
A
HP 270-1E 0 FOV/S...
Heat Pump Only Mode
+3 °C/+40 °C
60 °C - 65 °C
3 °C
70 °C
1ph / 230V-240V / 50 Hz
X4
270
1.5
0.6
3.3
2.5
670 x 1840
770 x 770 x 2050
130
43
R134a / 0.375
2700
1000
Thermal expansion valves
High pressure switch, Temperature limiter
350
WHP01900
Rotary
Highly
700
W1G230EB
EBM Papst
28
1500
¾ BSP inch
¾ BSP inch
1000
½ BSP inch
800
Double wall plate heat exchanger
1.8
7.8
Table 2
1) EN255-3, water inlet 15 °C, air at 15 °C
2) PTR valve power capacity: 10 kW
Compress 3000 DW FO
6 720 801 244 (2013/08)
10 | Appliance details
Operating ambient air temperature range:
Operating ambient temperature range (Heat pump only): 3 40 °C
Range of warehouse storage temperature: -20~60 °C
Set point for the hot water temperature: fixed at 60 °C
In Combi Mode the appliance can operate
beyond the normal temperature range by the
use of the electrical heater only.
3.4
WARNING:
Heat pumps are heavy and bulky. Australian
States and Territories have a Principal
Occupational Health and Safety (OH&S) Act
which contains requirements relating to the
handling of large, bulky or awkward items.
Persons installing this heat pump system
must be aware of their responsibilities and
be adequately trained and qualified in
accordance with local OH&S requirements.
Storing and transportation
As a rule, the unit is to be stored and/or transported in its
shipping package in upright position and with an empty tank.
For transport over short distances, and provided due care is
taken, an inclination angle of up to 20° is permitted. Both
during transport and storage, ambient temperatures of - 20 to
+60 °C are permissible.
3.4.1 Transport using a forklift
When transported by a forklift, the unit must remain mounted
on the pallet. The lifting rate should be kept to a minimum. Due
to its top-heaviness, the unit must be secured against tipping
over. To prevent any damage, the unit must be placed on a level
surface!
3.4.2 Manual transport
For the manual transport, the wooden pallet can be used for
bottom part as long as the carrying straps are secure. Care
must be taken that the maximum permissible inclination angle
of 20° from vertical is not exceeded. If transport in an inclined
position cannot be avoided, the unit should only be taken into
operation one hour after it has been moved into it's final vertical
position.
WARNING: Transport damage!
▶ Avoid tilting the appliance at an angle of
more than 20°.
▶ Take care when handling the appliance.
▶ To avoid dropping the appliance and
damaging internal components, do not
pivot the appliance.
WARNING: Transport damage!
▶ To avoid transport damage, wait until the
appliance is at the installation location to
remove the protective packaging.
▶ Use straps to prevent the appliance from
becoming scratched.
▶ Use suitable means of transport to bring
the appliance to the installation location
(special car, pallet truck, etc).
6720801244-18.1V
Fig. 4
6 720 801 244 (2013/08)
Compress 3000 DW FO
Appliance details | 11
3.5
Operational principle (brief overview of modes)
1
2
5
15
13
3
14
4
12
11
10
9
16
6
8
7
6720801244-05.1V
Fig. 5
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[9]
Air fan
Evaporator
Compressor
Condenser (gas/water heat exchanger)
NTC temperature sensor (air inlet)
DHW connection
Cold water inlet
Electric heating element
NTC temperature sensor (top of storage tank)
Compress 3000 DW FO
[10]
[11]
[12]
[13]
[14]
[15]
[16]
DHW circulation pump
NTC temperature sensor (bottom of storage tank)
High-pressure pressure switch
Expansion valve
Dry filter
Low-pressure pressure switch
Magnesium anode
6 720 801 244 (2013/08)
12 | Appliance details
System theory
The refrigerant circuit is a closed system in which the
refrigerant R134a circulates as a heat transfer medium.
The evaporator transfers the heat from the air to the refrigerant
circuit, and the refrigerant evaporates into a gas.
The compressor compresses the refrigerant R134a, thus
increasing its temperature.
Then the heat is transferred via a heat exchanger, also referred
to as a condenser, to the storage water tank. The refrigerant
R134a condenses in the process.
R134a flows through the expansion valve in a liquid state with
decreasing pressure. Then it is routed back to the evaporator.
Brief overview of modes
•
•
Heat pump mode: only the economical heat pump cycle
is used; if the air temperature goes beyond the nominal
range (3 °C - 40 °C) the appliance automatically turns
off.
Combi mode: the heat pump cycle is used under the
nominal range for the air temperature (3 °C - 40 °C); if
the air temperature goes out of this interval, the
appliance automatically switches to the electrical
heating element; this is the factory pre-selected mode.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Appliance details | 13
Dimensions
16,5
64
1180
1840
3.6
Ø 670
6720801244-06.1V
Fig. 6
Dimensions (in mm)
Compress 3000 DW FO
6 720 801 244 (2013/08)
14 | Installation instructions
3.7
Clearances
Condensate drain
Barrier
>200mm
>1000mm
>1000mm
Air outlet
Display
Air inlet
PTR valve
>600mm
>1000mm
>1000mm
6720801244-07.1V
Fig. 7
DANGER:
The Temperature and Pressure relief valve
delivered with the unit must be installed and
must not be sealed or blocked. Failing to do
so will result in a dangerous situation
(section 4.4.4).
6 720 801 244 (2013/08)
4
Installation instructions
The manufacturer’s warranty does not cover any damage or
defect caused by improper installation, attachment or use of
any type of accessories (other than those listed in this user
manual) with this water heater. The use of unauthorized
Compress 3000 DW FO
Installation instructions | 15
energy-saving devices may shorten the life of the water heater
and may endanger life and cause property damage.
WARNING:
This water heater SHOULD NOT be installed
in an area with a corrosive atmosphere
where chemicals or flammable liquids are
stored or where aerosol propellants are
released. When using outdoors, because of
natural air movement in a room or other
enclosed space, these corrosive/flammable
vapours can be carried from where they are
being used or stored. Any electric arc drawn
within the water heater's electronic controls
can ignite these vapours causing an
explosion or fire, which may result in severe
burns or death to those in range, as well as
property damage.
The manufacturer disclaims any responsibility for such loss or
injury resulting from the use of such unauthorized devices.
4.1
•
•
•
Tools required
Wrench ¾ "
Philips screwdriver
Flat screwdriver
4.2
Location requirements
Locate the water heater in a clean area as near as possible to
the area of biggest hot water demand. Long uninsulated hot
water lines can waste energy and water.
Note: Because this unit draws in ambient air to heat the water,
when using the unit indoors, the room must be at least 3m x 3m
x 2,5m (22,5 m3) or larger, and preferably vented. If the room
is smaller, there must be a louvered door with minimum
500cm2 venting area.
Place the water heater in such a way that clearance for proper
servicing is considered (section 3.7), namely for top cover
removal, PTR valve access and anode rod removal and
installation.
Remember you may need to remove the entire unit later for
servicing.
The water heater and water lines should be protected from
freezing temperatures and highly corrosive atmospheres.
CAUTION:
The water heater should not be located in an
area where leakage of the tank or connection
will result in damage to the area adjacent to
it or to lower floors of the structure. In places
where installation in such areas cannot be
avoided, it is recommended that a suitable
catch pan, adequately drained, be installed
under the water heater (Fig. 8).
A= Ø of appliance
plus 50 mm min
B= Maximum 50 mm
B
A
Fig. 8
Route to open drain.
Line should be at least
DN50 and pitched for
proper drainage.
6720801244-11.1V
Water heater support as specified in AS3500.4
NOTE: Auxiliary catch pan MUST conform to local codes. Catch
Pan Kits are available from the store where the water heater
was purchased, a builder store or any water heater distributor.
Recommendation
Even if this unit runs at very low noise levels, it is advisable to
install it away from any living area windows.
▶ Check council laws for specific localized rules in relation to
location requirements for this appliance.
Outdoor installation
This unit was designed both for outdoor and indoor installation.
Proper clearances must be observed.
Local installation regulations
The installation must comply with the requirements of AS/NZS
3500.4 and AS/NZS 3000 standards and all additional local
codes and regulatory authority requirements.
Compress 3000 DW FO
6 720 801 244 (2013/08)
16 | Installation instructions
In New Zealand, the installation must comply with Clause G12
of the New Zealand Building Code.
4.4
Water piping
WARNING:
All plumbing work must be carried out by a
qualified professional and in accordance
with the Plumbing Standard AS/NZS
3500.4 and local authority requirements.
All packaging materials must be removed from the water heater
prior to its installation.
Required clearances
There must be a 60 cm vertical clearance, a 100 cm minimum
clearance in front of the inlet/outlet grilles and 20 cm clearance
from the back of the appliance (where the drain is) to any
object ( Fig. 7). This will ensure a proper air flow through the
appliance mode and facilitate the service any time is needed.
Appliance orientation
In case of possible direct exposure to strong wind:
▶ Face the air outlet to the most protected area.
The direct incidence of strong wind in the outlet grille during
long periods may affect the performance of the heat pump
increasing the heating times. The use of the silent mode is not
recommended in case of moderate or strong wind.
4.4.1 Inlet - Outlet connections
Installation of the water inlet or outlet pipes: The water inlet and
outlet thread are ¾ BSP (internal thread). Pipes must be heatresistant, durable, and UV resistant (when doing outdoor
installation).
Installation of the pipe for PTR valve: The spec of the valve
connecting thread is ½ BSP (internal thread).
WARNING:
Care should be taken not to touch the pipe
work as it may be hot.
Condensation drain
The unit has a condensate drain, therefore a drain must be
available in close proximity to the unit. The drain must be no
higher than 90 cm above the ground. Discharge point must
comply with AS/NZS 3500.4.
All pipe work should be insulated with proper insulating
material (weatherproof and UV resistant if exposed) to
optimize energy efficiency. Water piping sizing should be
performed in accordance with AS/NZS 3500.4.
If no drain is available, then a common condensate pump with
a capacity no less than 4 liters/day must be purchased from a
local builder and supply store and installed.
4.3
CAUTION:
The temperature and pressure-relive valve
must be installed according to local code.
Not doing so will cause damage to the
appliance and damage to other property.
Secure the appliance
▶ Remove the shrink wrap and external protective packaging.
▶ Lift the appliance from its pallet following the instruction in
the packaging.
▶ To correctly align the appliance at the installation location,
adjust the height of the adjustable feet.
To ensure faultless operation, the unit must
be installed vertically, with a tilt no more than
1°.
P&T Valve
Notice:
Condensate drain
WARNING: Damage to external tank casing!
▶ Do not tilt more than 20° without
packaging.
Water outlet
the mixer tap is required
on the hot water usage
terminal
One way valve
Water inlet
Tap water
Y-shaped filter
Thermal expansion tank
(if required)
Barrel-drain
Fig. 9
6 720 801 244 (2013/08)
6720801244-09.1V
Typical installation
Compress 3000 DW FO
Installation instructions | 17
4.4.2 Dielectric joint (not supplied with the appliance)
Different metals between plumbing and tank materials and
additionally the effect of hot water can cause the corrosion of
one of the metals (generally the one in the tank is the metal
attacked).
The Dielectric Joint will basically avoid any physical contact
between the two metals, acting as an effective insulator and
prevent this attack. How quickly this, or if at all, this happens
depends a lot on the content of your water; its pH, the dissolved
minerals and the metals involved.
BOSCH therefore advises the use of the dielectric joint, that is
to be installed between the house piping and the tank water
connections.
4.4.3 Condensate Drain Tubes (not supplied with the
appliance)
This unit has an integrated condensation tray. The water
collected in the tray drains out of the tube coming off the back
of the unit. It is important that a hose is attached to the drain
port off the back of the unit.
▶ Attach one end of the condensate drain pipe(15mm inner
diameter recommended) to the drain port on the back of
the unit.
▶ Direct the other end to a drain in the floor or no higher than
8 cm above the ground in an outdoor installation.
If such drain is unavailable, a condensate drain pump (not
provided) must be purchased and installed.
valve and the tank. Please observe local codes for the correct
installation of relief valves.
WARNING:
The pressure rating of the relief valve must
not exceed 1000 kPa, the maximum working
pressure of the water heater as marked on
the rating plate.
WARNING:
Relief valve easing gear should be operated
AT LEAST ONCE EVERY SIX MONTHS. If
water does not discharge freely when the
lever is operated, the valve should be
checked by an authorized agent.
WARNING:
The relief valve and relief valve drain pipe
must not be sealed or blocked. Small
amounts of water may leak from relief valve
during heating cycles.
WARNING:
Relief valves should be checked every six
months, or replaced at intervals not
exceeding 3 years or more frequently in
areas where there is a high incidence of
water deposits.
WARNING:
The function of the temperature and
pressure relief valve once installed on this
water heater is to discharge high
temperature water under certain
conditions. Therefore it is strongly
recommended that the pipe work connected
to the relief valve is able to withstand water
temperatures exceeding 99 °C. Failure to
follow this recommendation may result in a
dangerous situation.
6720801244-10.1V
Fig. 10
4.4.4 TPR Valve (supplied with the appliance)
The kW rating of the relief valve must not be less than the input
rating of the water heater as indicated on the rating label
located on the front of the heater.
A temperature and pressure-relief valve is supplied and must
be installed in the tank port marked for this purpose. No valve
or accessory of any type should be installed between the relief
Compress 3000 DW FO
6 720 801 244 (2013/08)
18 | Installation instructions
WARNING:
Never block or seal the outlet of the PTR
valve or it's drain for any reason.
The warranty will be void if the relief valve or
other safety devices are tampered with or if
the installation is not in accordance with this
manual.
Connect the outlet of the relief valve to a suitable open drain so
that the discharge water cannot contact any electrical parts,
persons or animals and to eliminate any other possible risks.
A drain line from a relief valve must comply with the
requirements of AS/NZS 3500.4.
WARNING:
To reduce the risk of excessive pressures
and temperatures in this water heater, install
temperature and pressure protective
equipment required by local codes and no
less than a combination temperature and
pressure relief valve certified by a nationally
recognized testing laboratory that maintains
periodic inspection of production of listed
equipment or materials, as meeting the
requirements of AS/NZS 3500.4, AS/NZS
3000 and all local codes and regulatory
authority requirements.
Always use a valve of the same rated pressure and temperature
as the PTR Valve supplied with the unit.
4.4.5 Thermal expansion tank (not supplied with the
appliance)
Thermal expansion is a natural process where heated water
increases its volume. When this water is stored in a tank, this
volume increase will in fact mean a pressure increase. This
pressure increase can result in a dangerous situation. If the
safety settings on the relief valve are reached, then the relief
valve will operate during the heating cycle. Thermal expansion,
if normally reaching the relief valve nominal values, can cause
premature valve failure and contribute to increased
components stress.
Bosch recommends therefore the installation of an expansion
tank in order to relieve this over-pressure, avoiding repeated
relief valve operation.
Please contact a licensed professional, water supplier or
plumbing inspector for more information about this subject.
6 720 801 244 (2013/08)
4.4.6 Temperature mixing device (not supplied with the
appliance)
WARNING:
This water heater can heat water to
temperatures which can cause scalding.
Bosch recommends the installation of a temperature limiting
device between the water heater and the hot water outlets in a
bathroom or similar usage point, in order to reduce the risk of
scalding.
Additionally, a certified plumber may have the legal obligation
to ensure the water heater installation meets the hot water
delivery requirements listed in AS/NZS 3500.4.
4.4.7 Pressure limiting valve (not supplied with the
appliance)
In installations where the mains water supply temperature
exceeds that specified for this product (listed in chapter 3), an
approved pressure limiting valve is required and must be fitted.
If the water heater is supplied with low pressure water, below
the minimum working pressure specified for this product
(listed in chapter 3), then a pressure pump should be installed
in order to minimize the forming of air traps in the hydraulic
circuit.
4.4.8 Expansion control valve (not supplied with the
appliance)
Local regulations, a saturation index greater than +0.4 or in
corrosive water areas where there are sufficient quantities of
silica dissolved in the water may require the installation of an
expansion control valve (ECV) in the cold water line, being the
last valve installed prior to the water heater.
4.5
Electric requirements
CAUTION:
Do not incorrectly connect electrical
connections. 230-240V AC must be applied
to L1 and L2 wires as shown in Fig. 11.
Failure to do so will VOID the warranty, and
can result in 120V applied to water heater,
which may damage the compressor or other
electrical components.
Power requirements
Check the markings on the rating plate of the water heater to be
certain the available power supply corresponds to the water
heater requirements.
Compress 3000 DW FO
Installation instructions | 19
This water heater must be directly connected to a 230V-240V
AC, 50Hz mains power supply. When connected off grid,
please make sure a 230V-240V AC 50Hz true sine wave power
supply is available.
WARNING:
Proper ground connection is essential.
The presence of water in the piping and
water heater does not provide sufficient
conduction for a ground. Non metallic
piping, dielectric unions, flexible
connectors, etc., can cause the water heater
to be electrically isolated.
Do not connect this unit to inverters providing square sine
waves.
Electrical connections
WARNING:
All electrical work and fixed wiring must be
carried out by a qualified professional and in
accordance with the Wiring Rules AS/NZS
3000 and local authority requirements.
Electrical test requirements
WARNING:
This water heater contains electronic
equipment and 500V insulation tests must
only be conducted between active and earth
and between neutral and earth. An active to
neutral test WILL damage the electronics.
The water heater must be installed on its own circuit with a
breaker switch installed directly at the switchboard.
▶ Remove the top cover.
▶ Route the power supply cord through the orifice next to the
drain port.
▶ Open the electric connection box.
▶ Connect the power supply wires and earth tab directly to
the provided terminal block, ensuring there are no
unnecessary excess wire loops inside the electric
connection box.
▶ Close the electric connection box.
AS/NZS 3000:2000, clause "Results" (6.3.3.3.2) states:
"The value of 1 MOhm may be reduced to 0.01 MO for sheathed
heating elements"
This water heater has been tested to AS/NZS 3350.1:2002
clause 16 "Leakage current and electric strength" and passed
the requirements of this Standard. Therefore, this water heater
complies with the conditions stated in AS/NZS 3000:2000
clause 6.3.3.3.2 (b).
4.6
4.6.1 Ecological ambient heat recovery
2.
1.
6720801244-12.2V
Fig. 11
Compress 3000 DW FO
Installation configurations
Even on cold days, heat is drawn from surrounding ambient air.
The heat pump will operate at temperatures between a
minimum of 3 °C and maximum of 40 °C. The electrical element
will operate when Combi mode is selected and the air
temperature is below 3 °C or higher than 40 °C and heating is
required. The efficiency of the water heater increases as the
surrounding ambient air temperature increases.
Automatic safety controls are fitted to the water heater to
provide safe and efficient operation.
Additionally, the heat pump water heater enables direct
connection in series to a second heat generator, e.g. a solar
heating system or a boiler as backup hot water generation
sources.
6 720 801 244 (2013/08)
20 | Installation instructions
▶ Rotate circulation pump speed selector to position „III“.
CAUTION:
▶ Choose the right path to move the unit.
▶ Only move the unit in its original
packaging.
▶ If the unit is installed in a metal building,
proper insulation and compliance with
the relevant technical standards of
electrical equipment is to be provided.
4.7
Insulation blanket
If local codes require external application of thermal insulation
blankets kits, the manufacturer’s instructions included with the
kit must be carefully followed.
6720646160-51.1V
Fig. 12
Application of any external insulation, blankets, or water pipe
insulation to this water heater will require careful attention to
the following:
•
•
Do not cover the temperature and pressure-relief valve.Do
not cover access panels to the heating elements.Do not
cover the operating or warning labels attached to the water
heater or attempt to relocate them to the exterior of the
insulation blanket.Do not block the air inlets/outlets and
the top cover.
Do not cover water heater control unit.
4.8
Make sure that the appliance is in “manual”
mode before activating the Purg.
“man” must be written on the display.
If “auto” is displayed:
▶ Select “man” mode ( page 25,
section 5.4).
▶ Activate „Purg“ function ( page 31, section 5.6.6).
CAUTION: Risk of scalding!
▶ Ensure that draining water from the
purge valve presents no risk to people or
property.
Fill the water storage tank
CAUTION: Damage to the appliance!
▶ Prior to commissioning the appliance,
fill the storage tank with water and purge
tank through hot water piping and
fixtures.
Check if the purge valve outlet is pointing
downward. If not:
▶ Rotate the purge valve clockwise
(tightening) to ensure the outlet is
pointing downwards.
▶ Open DHW connection (Fig. 5, [6]) and one or more hot
water taps.
▶ Open storage tank cold water inlet (Fig. 5, [8]).
Storage tank filling starts.
▶ Close hot water taps only when water flow is free of air
pockets.
▶ Connect the appliance to the power supply via fixed wiring
installation, including earth conductor.
Circulation pump
▶ Open purge valve (at least one complete rotation, Fig. 13,
[1]) until water drops out through the purge valve outlet.
Ensure that water drains correctly.
1
2
6720646160-50.2V
Fig. 13
Purge valve
[1] Purge valve
[2] Condenser (gas/water heat exchanger)
▶ Close purge valve.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Installation instructions | 21
▶ Open the purge screw of the circulation pump and leave it
opened until the water leaks uniformly without visible air
bubbles.
6720801244-19.1V
Fig. 14
Circulation pump purge screw
▶ Close the circulation pump purge screw.
▶ Wait for about 5 minutes until „Purg“ mode goes off.
During the 5min the Purg function lasts,
open the purge valve for a few seconds
several times. This will release some air
excess from the water loop.
▶ Rotate circulation pump speed selector to position „I“.
Filling procedure is now completed.
If, after a few minutes of operation (up to 20-30 minutes),
display shows „E09“,you should:
▶ Reset the appliance ( page 32, paragraph „Resetting the
system“).
▶ Rotate circulation pump speed selector to position „III“.
▶ Activate „Purg“ function ( page 31, section 5.6.6).
▶ Reopen the purge screw of the circulation pump and leave
it opened until the water leaks uniformly without visible air
bubbles.
▶ Close the circulation pump purge screw.
▶ Reopen the purge valve for a few seconds several times
during the "Purg" procedure to ensure the complete purge
of the system.
▶ After "Purg" function ends, rotate the circulation pump
speed selector to position „I“.
4.8.1 Water characteristics
Usage of water with unsuitable characteristics can result in
shortened product life.
Fig. 15
Water treatment vs water characteristics
Please note that the Langelier saturation Index depends on the
water temperature and the above information considers two
extremes: 10 °C and 70 °C.
While corrosion is higher at low water temperature, scaling is
more important at higher water temperature.
In case of water hardness above 600 mg/l, the Langelier
saturation index must be determined to evaluate the necessity
for water treatment.
Please require help from your technical assistance.
Water conductivity for sacrificial anodes
130 μS/cm - 1500 μS/cm
Table 3
Water conductivity
Enamelled tanks must not be used with
completely desalted, distilled or de-ionised
potable water.
4.9
Installation checklist
1. Tank location
•
•
•
•
•
Is the room size less than 3 m x 3 m x 2,5 m (22,5 m3)?
If yes, louvered door or similar ventilation is needed.
Back of unit away from wall by 150 mm.
Front of unit is free and clear.
Is the water heater level? If not, adjust the adjustable feet,
or add shims under the base of the unit.
Are fixing straps (if required) in place?
2. Plumbing connections
•
Compress 3000 DW FO
No leaks after filling the tank with water, either when water
is flowing or is stationary.
6 720 801 244 (2013/08)
22 | Installation instructions
3. Condensate lines are in place
•
Condensate drain pipe connected to drain connection, and
directed into a floor drain or a condensate pump
4. Temperature and pressure-relief valve is working and
drain line completed per local code.
5. Electrical connections
•
Electrical connections are properly isolated
6. Verify control panel displays 60 °C.
7. Front cover is in place.
WARNING:
The power supply to the appliance must not
be activated until the system is filled with
water.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Installation instructions | 23
4.10 What to expect for “normal startup”
After the unit has been installed, with all electrical and water
connections secure and checked, the unit should be filled with
water (vent tank by opening a hot water faucet somewhere in
home to allow tank to fully fill with water). Once tank is full and
power is energized, the user must press the POWER button on
the user interface.
Elapsed time
HPWH actions
Comments
0 to 5 minutes
Unit is silent.
Water pump runs during the first minute.
This 7 minutes off-time prevents compressor
damage
5 to 7 minutes
Fans turn on
7 minutes and beyond
Compressor turns on
Uses efficient heat pump for majority of heating
Table 4
If the ambient temperature is outside of the
range 3 °C-40 °C, the pump will not be able to
run by using the heat pump mode. The
electric element will be used if COMBI mode
is selected (default mode) and until the
ambient air temperature returns to the
operating range. If HEAT PUMP mode is
selected the electric element will not be used
outside the nominal operating range to heat
up the water.
4.11 Off-peak compatibility
In case of a temporary suspension on the water supply during a
off-peak period the appliance may get unpurged and stop
working during its restart. An error message will be displayed
and the appliance will remain blocked. To minimize the
possible inconveniences from a suppression on the water
supply service, always check the appliance after such incident
occurred.
NOTICE: Damage to the appliance!
Never use the off-peak in case the appliance
is set to OFF mode and temperatures around
0 °C or below are expected: the anti-freeze
mechanism will not be ensure!
The appliance is technically compatible to be connected to a fix
line for off-peak tariff. However, the off-peak must be wisely
used.
Off-peak periods off less than 16 hours might not ensure the reheating, depending on the hot water demand and on the
temperature of the air and inlet water. Ensure that your offpeak periods are suitable for your needs.
The weekly LEG mode requires additionally 6 to 7 hours.
Therefore once a week this additional period must be ensured
to complete the thermal disinfection. It is recommended to
programme the LEG to be done when extended off-peak
periods are available, typically weekends.
To optimize the comfort and maximize the savings, it is
recommended the use of a power commutator between the
normal line and the off peak line together with a programmed
working period (section 5.6.2). The best strategy will
depend up on the hot water needs and ambient conditions.
In case time of use tariffs are available, it is recommended to
use the programmed working periods (section 5.6.2) to
take full advantage of them.
Compress 3000 DW FO
6 720 801 244 (2013/08)
24 | Operation Instructions
5
5.1
Operation Instructions
WARNING:
If the hot water system is not used for two
weeks or more, flammable hydrogen gas
may accumulate in the water heater. To
dissipate this gas safely, it is recommended
that a non-electrically operated hot tap be
fully opened for 2 minutes. During this
procedure, smoking, open flames or
operating electric appliances should be
avoided.
1
2
menu
-
+
ok
6720800765-03.1V
Fig. 16
DANGER:
Do not store or use gasoline or other
flammable vapors and liquids, such as
adhesives or paint thinner, in the vicinity of
this or any other appliance. If such
flammables must be used, open doors and
windows for ventilation.
Control panel
[1] Display
[2] Selection keys
1
2
3
4
5
Safety warnings
6
7
8
9
16
CAUTION: Turn off power to water heater if
it has been subjected to overheating, fire,
flood or physical damage.
10
15
11
14
12
13
6720645393-10.1V
Fig. 17
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[9]
[10]
[11]
[12]
[13]
[14]
[15]
[16]
CAUTION:
Do not turn on water heater unless it is filled
with water.
Display
Element possible to be auto-activated (COMBI mode)
Heating in heat pump mode
Not used
Information
Parameter adjustment entry
Error indicator
„Service“ menu entry
Days of the week
„auto/man“ functioning
Indicator light
„Prog“ menu entry
Clock adjustment
Timetable
Consumption
Storage tank sensor positions
„anti-freeze“ function
6 720 801 244 (2013/08)
CAUTION:
Do not turn on water heater if cold water
supply shut-off valve is closed.
WARNING:
If there's any difficulty in understanding or
following the Operating Instructions or the
Care and Cleaning section, it is
recommended to have a qualified person or
serviceman performing the work.
Flammable vapours may be drawn by air
currents from surrounding areas to the water
heater.
Compress 3000 DW FO
Operation Instructions | 25
5.2
Working display
5.4.1 „manual“ mode
In this working mode, the device functions 24 hours a day, 7
days a week, until it reaches a selected temperature. Used heat
source is defined using the Mode function ( Section 5.6.1) of
„Main“ menu.
Visible display symbol
Device functioning.
Visible display symbol
Device inactive (water temperature remains at previously
selected temperature).
5.3
Working modes
Visible display symbol „
“
Operating periods in accordance with defined programming
(P1, P2 or P3).
Visible display symbol „
“
Permanent operation (24 h/7 days) without defined
programming.
5.4
6720801244-01.1V
Fig. 19
„Operating“ menu
5.4.2 „P1“, „P2“ and „P3“ modes
Access the „Operating“ menu
„P1“ mode
▶ Press the „menu“ key for no longer than 3 seconds.
menu
-
„manual“ mode
+
ok
Selecting this mode causes the device to function during the
predefined factory time periods ( „„P1“ period„, page 27).
„P2“ and „P3“ mode
Selecting either of these modes causes the device to function
during user-defined time periods ( „P2“ and „P3“ periods,
page 27).
<3s
6720646160-14.1V
Fig. 18
Accessing the „Operating“ menu
Accessing the „Operating“ menu provides access to the
following modes of operation:
• manual
• P1
• P2
• P3
• Off
5.4.3 „Off“ mode
This operating mode disconnects the device. Electric heating
element is only activated for the „anti-freeze“ protection
function, if necessary.
▶ Use the „+“ or „-“ keys to navigate through the desired
working modes.
▶ Select the desired mode by pressing „ok“ key
To go back one menu:
▶ Press the „menu“ key.
-or▶ Do not press any key for the following 15
seconds.
Compress 3000 DW FO
6720646160-10.1V
Fig. 20
„Off“ mode
6 720 801 244 (2013/08)
26 | Operation Instructions
5.6
„Anti-freeze“ function
The electric heating element is activated when the water
temperature in the tank reaches 5 °C. It is disconnected when
the water temperature reaches 8 °C.
5.5
„Main“ menu
Accessing the „Main“ menu
▶ Press the „menu“ key and hold it down for more than 3
seconds.
Temperature set point
menu
-
+
ok
The water temperature is factory-set at a
value of 60 °C, and is not changeable.
>3s
DANGER: Scalding!
A hot water scald potential exists if the water
temperature is set above 50 °C. Children,
disabled, and elderly people are at higher
risk of being scalded.
▶ Always feel water temperature before
bathing or showering.
Time/Temperature Relationship in Scalds
Time to produce a serious burn
Tempera Aged persons/
-ture
children under 5 years
Adults
50 °C
2-1/2 minutes
More than 5 minutes
52 °C
Less than 1 minute
1-1/2 to 2 minutes
55 °C
About 15 seconds
About 30 seconds
57 °C
About 5 seconds
About 10 seconds
60 °C
About 2-1/2 seconds
Less than 5 seconds
62 °C
About 1-1/2 second
Less than 3 seconds
65 °C
About 1 second
About 1-1/2 seconds
68 °C
Less than 1 second
About 1 second
6720646160-49.1V
Fig. 21
Accessing the „Main“ menu
Accessing the „Main“ menu provides access to the following
functions:
• Mode - „Heating modes“
• Prog - “Timetable operation programming“
• Leg - “thermal disinfection“
• Set - “adjustments“
• Purg - “purge”
• Info - “information“
▶ Use the „+“ or „-“ keys to select the desired menu.
▶ Confirm using the „ok“ key.
▶ Exit by pressing the „ok“ key and hold it down for over 3
seconds.
5.6.1 „Mode“ function - heating modes
The „Mode“ function permits selection of 2 different heating
modes:
• „Heat pump“ mode
• „Combi“ mode
Table 5
6720646160-19.1V
Fig. 22
6 720 801 244 (2013/08)
„Mode“ function
Compress 3000 DW FO
Operation Instructions | 27
„Heat pump“ mode
In this mode, the main heat source used is the heat pump.
When the incoming air temperature is between 10 °C and 40 °C
the appliance will only use the heat pump cycle to heat up the
water.
In case the inlet air temperature is between 3 °C and 10 °C the
unit will only use the heat pump cycle to heat up the water if
during the heating period the water temperature does not drop
below 45 °C.
If the water drops below 45 °C the appliance will use the
electrical heater to increase the water temperature up to 55 °C
and after that it will return to the heat pump cycle.
The electric heating element will be activated when these
conditions are not achieved.
5.6.2 „Prog“ function - Timetable operation programming
The „Prog“ function permits the heat pump to be programmed
for operation based on the desired timetable only.
6720646160-15.1V
Fig. 25
6720646160-06.1V
Fig. 23
„Heat pump“ mode
The appliance will return to use the heat pump cycle when
water temperature reaches 55 °C.
„Prog“ function
The „Prog“ function provides access to the following menus:
• „P1“ period (days 1-5)
• „P1“ period (days 6-7)
• „P2“ period (days 1-5)
• „P2“ period (days 6-7)
• „P3“ period (days 1-5)
• „P3“ period (days 6-7)
„P1“ period
„Combi“ mode
This mode uses two heat sources, depending on conditions:
the heat pump or the backup electric element.
The heat pump functions during the predetermined factory
times. No other type of alteration is possible:
Days 1 - 5: [00:00  06:00] and [16:00  19:00]
Days 6 - 7: [02:00  08:00]
6720646160-09.1V
Fig. 24
„Combi“ mode
If the water temperature inside the tank is less than 60 °C and
the incoming air temperature is between 3 °C and 40 °C, the
appliance will operate in the same way as in the Heat Pump
mode.
Compress 3000 DW FO
6720646160-16.1V
Fig. 26
„P1“ period
„P2“ and „P3“ periods
The heat pump functions at times preset by the user.
6 720 801 244 (2013/08)
28 | Operation Instructions
Days 1, 2, 3, 4 and 5 corresponds to
Monday, Tuesday, Wednesday, Thursday
and Friday, respectively. Days 6 and 7
corresponds to Saturday and Sunday (
Section 5.10).
▶ Press „ok“.
Blinking display shows the start schedule for the 2nd
operating period.
6720646160-40.2V
Fig. 29
If the start of the 2nd operating period is set
within the operating period of the 1st period,
the end of operation of the 1st period will be
adjusted to the newly defined value.
6720646160-35.1V
Fig. 27
„P2“ and „P3“ periods
Setting the operating periods to „P2“ and „P3“
4 operating periods will be set in each of the functions:
•
•
2 periods for days „1 to 5“
2 periods for days „6 to 7“
Definition of operating periods
▶ Access the „P2“ or „P3“ functions ( section 5.4).
▶ Press „ok“.
Display shows the start schedule of the 1st operating
period in blink mode.
Beginning of the 2nd operating period
▶ Use the „+“ and „-“ keys to set the operating start schedule
of the 2nd period.
▶ Press „ok“.
Blinking display shows the operating stop schedule for the
2nd period.
▶ Use the „+“ and „-“ keys to set the operating duration.
▶ Press „ok“.
Days „1 to 5“ are now set.
6720646160-41.1V
6720646160-39.2V
Fig. 28
Start of 1st operating period
▶ Use the „+“ and „-“ keys to define the operating start
schedule.
▶ Press „ok“.
Blinking display shows operating stop schedule for the 1st
period.
▶ Use the „+“ and „-“ keys to set the operating duration.
6 720 801 244 (2013/08)
Fig. 30
Start of 1st operating period for days „6 to 7“
If there‘s no need for a 2nd working period:
▶ Select the start schedule and end of
functioning for the same time.
Compress 3000 DW FO
Operation Instructions | 29
▶ Repeat the above described operations for the operating
periods of days „6 and 7“.
Completed definition of the 2nd operating period for days
„6 and 7“ concludes the definition of the operating periods.
6720801244-14.1V
Fig. 32
„Sil“ function
Setting the silent mode periods
1
2
3
4
6720646160-38.1V
Fig. 31
[1]
[2]
[3]
[4]
Definition of periods
Start of 1st period
End of 1st period
Start of 2nd period
End of 2nd period
Switching off the operating period
▶ Select the start schedule and end of functioning for the
same time.
The operating period will be switched off.
5.6.3 Silent Mode programming - „Sil“ function
Setting a lower speed will decrease the
appliance efficiency marginally. Activate the
lower speed only in situations where lower
noise levels are to be achieved.
In cases of moderate/strong wind it is highly
recommended to DO NOT use the silent
mode, unless the air outlet of the appliance is
not directly exposed to the wind. Direct and
moderate/strong wind on the air outlet grille
may result in an abnormal operation of the
appliance with larger heating times.
The „Sil“ function allows the selection of the ventilator speed in
order to get lower noise levels.
The device is factory set with the highest fan speed activated.
Compress 3000 DW FO
2 silent mode periods will be set in each of the programming
steps:
• 2 periods for days „1 to 5“
– Start of 1st period
– End of 1st period
• 2 periods for days „6 to 7“
– Start of 2nd period
– End of 2nd period
Programming of silent mode periods
▶ Access the „Sil“ function.
▶ Press „ok“.
Display shows the start schedule of the 1st silent mode
period in blink mode.
▶ Use the „+“ and „-“ keys to set the silent mode start
schedule.
▶ Press „ok“.
Blinking display shows silent mode stop schedule for the
1st period.
▶ Use the „+“ and „-“ keys to set the silent mode duration.
▶ Press „ok“.
Blinking display shows the start schedule for the 2nd silent
mode period.
▶ Use the „+“ and „-“ keys to set the silent mode start
schedule of the 2nd period.
▶ Press „ok“.
Blinking display shows the silent mode stop schedule for
the 2nd period.
▶ Use the „+“ and „-“ keys to set the silent mode duration.
▶ Press „ok“.
Days „1 to 5" are now set
▶ Repeat the above described operations for the silent mode
periods of days „6 and 7“.
Completed definition of the 2nd silent mode period for
days „6 and 7“ concludes the silent mode programming.
6 720 801 244 (2013/08)
30 | Operation Instructions
After programming the display shows SIL with the time
bars indicating the periods the silent mode will be
activated.
Activation of the disinfection mode
temporarily replaces any defined
programming.
Select only one day period
▶ Select the first period according to the previously
mentioned.
▶ Press “ok” for more than 3s until “Prog” and “sun symbol”
goes off.
The bar of the selected period blinks.
▶ Pres “menu” to go out of the SIL mode submenu (no
blinking).
Switching off the silent mode period
▶ Access the „Sil“ function.
▶ Press „ok“.
Display shows the start schedule of the 1st silent mode
period in blink mode.
▶ Use the „+“ and „-“ keys to set the silent mode start and
finish time to the same period.
When selecting end period of the second day period
display shows
“----”.
▶ Press „ok“ to confirm.
▶ Press „ok“ again and hold it for more than 3s until “Prog”
and “sun symbol” goes off.
The period bar blinks.
▶ Press “menu” to go out of the SIL mode submenu (no
blinking).
The SIL menu will show no time bars.
5.6.4 „Leg“ function - automatic thermal disinfection
The „Leg“ function allows for the thermal disinfection process.
This bacteria elimination process will be performed
automatically once a week.
DANGER: Beware of burns!
Hot water can cause serious burns.
▶ During thermal disinfection the
temperature may rise up to 66 °C at the
top of the tank.
▶ Warn all users of the danger of burns and
the need to perform thermal
disinfection.
The disinfection process will run until stored
water tank temperature reaches more than
60 °C for at least 35 minutes.
Weekday programming of the "Leg" function
▶ Access the Leg function and press „ok“.
Display with blinking indication „
“ active.
▶ Press „+“.
Display with blinking indication „
“ active.
▶ Press „ok“.
„Leg“ function activated and blinking 1st day of the week.
Define the day of the week for disinfection.
▶ Select the day, using the „+“ and „-“ keys.
▶ Press „ok“.
Define the time to start disinfection
▶ Select the time, using the „+“ and „-“ keys.
▶ Press „ok“.
Upon reaching a temperature of 60 °C for more than 35
minutes, the device returns to the previously selected mode.
6720646160-17.1V
Fig. 33
„Leg“ function
6 720 801 244 (2013/08)
In case a programed period (P1, P2 or P3) is
selected, the auto-activation of the LEG
mode will be postponed to the next
activation of the selected programed period.
The finalization of the thermal disinfection
will have priority over the end of the
programed period,i.e., in case the
programed period is to short to allow the
conclusion of the LEG mode, the appliance
will be forced to operate until the thermal
disinfection is concluded.
Compress 3000 DW FO
Operation Instructions | 31
Manual activation of the „Leg“ function
▶ Access the „Leg“ function and press „ok“.
Display with blinking indication „
“ active.
▶ Press „ok“.
„Leg“ function activated.
Upon reaching a temperature of 60 °C for more than 35
minutes, the device returns to the previously selected mode.
Thermal disinfection requires about 6 to 7
hours additional time after normal heating
up. During most of this additional period the
disinfection is ensured by the electrical
element.
Therefore, it is recommended to be done
during a period of low energy tariffs
combined with low hot water demand to do
not compromise the energy savings.
5.6.5 „Set“ function - adjustments
The „Set“ function permits adjustment of the following values:
• Degrees Celsius or degrees Fahrenheit ( Section 5.9)
• Time and day of the week (Section 5.10)
6720801967-02.1V
Fig. 35
„Purg“ function
To activate „Purg“ function
▶ Access „Purg“ function and press „OK“.Circulation pump
will start functioning and the timetable is displayed below
"Purg". After 5 minutes the appliance returns to the
operating mode previously selected.
5.6.7 „Info“ function - information
The „Info“ function permits display of the cumulative
consumption over the past 30 days.
6720646160-18.1V
Fig. 34
„Set“ function
6720646160-36.1V
Fig. 36
„Info“ function
5.6.6 „Purg“ function - purge
Displaying the consumption
„Purg“ function is an auxiliary for the system purging process.
▶ Access the „Info“ function and press „ok“.
Displays cumulative consumption (in kWh).
„reset“ consumption
Display cumulative consumption.
Compress 3000 DW FO
6 720 801 244 (2013/08)
32 | Operation Instructions
▶ Press „-“.
Displays with blinking „del“ indication.
menu
-
+
ok
>3s
6720646160-21.1V
Fig. 39
6720646160-42.1V
Fig. 37
„del“ function
5.8
Resetting the system
Factory configurations
Upon setting the temperature units and timetable, the device
will operate according to the factory set values.
▶ Press „ok“.
The meter restarts the count.
Heating mode: „Combi“ ( section 5.6.1)
Manual functioning: „manual“ ( section 5.4)
5.7
Troubleshooting
This device is equipped with a troubleshooting function. Error
indication is performed by means of a code (Table 6, page 40)
corresponding to the error indication symbol in the digital
display (Fig. 17, [6]). In most cases, the device will only return
to normal functioning following elimination of the cause of the
malfunction and resetting of the device.
To identify the malfunction, see Section 7.
6720801244-01.1V
Fig. 40
5.9
Initial menu
Selecting the temperature units - „°C“ or „°F“
Upon the 1st use, the user must select the temperature unit.
menu
-
+
ok
6720800765-04.1V
Fig. 38
Error code
Resetting the system
▶ Press the „ok“ key and hold it down for more than 3
seconds.
6720646160-34.1V
Fig. 41
Selecting the temperature units
▶ Press the „+“ or „-“ key to select the temperature unit.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Operation Instructions | 33
▶ Confirm the selection by using the „ok“ key.
5.10 Setting the time and day of the week
The „am/pm“ selection is only valid if „°F“ is
selected as temperature units.
If set to °C, time will be displayed in the 24
hour format.
6720646160-11.1V
Fig. 42
Setting the time
▶ Press the „+“ or „-“ key to set the time.
▶ Confirm the selection by using the „ok“.
Display shows the minute digits, blinking.
▶ Press „+“ or „-“ key to set the minutes.
▶ Confirm the selection by using the „ok“.
The clock is set and the day of the week begins to blink.
6720646160-12.1V
Fig. 43
Setting the day of the week
▶ Press the „+“ or „-“ key to set the day of the week.
▶ Confirm the selection by using the „ok“.
By default, the first day of the week is
Monday, the second is Tuesday, and so on.
The definition of the 1st day of the week can
be changed if desired.
Compress 3000 DW FO
6 720 801 244 (2013/08)
34 | Operation Instructions
5.11 Controls
menu
-
+
ok
manual
-
+
-
+
-
+
-
+
-
+
-
+
-
+
-
+
-
+
P1
P2
<3s
menu
-
+
P3
Off
ok
Mode
Prog
Leg
>3s
Set
Purg
menu
-
+
-
+
-
+
Info
ok
>3s
6720801244-16.1V
Fig. 44
6 720 801 244 (2013/08)
Compress 3000 DW FO
Maintenance and repair | 35
6
Maintenance and repair
WARNING:
The water heater should be serviced by a
qualified professional and in accordance
with the Plumbing Standard AS/NZS
3500.4 and local authority requirements.
WARNING:
Before manually operating the relief valve,
make certain no one will be exposed to the
danger of coming in contact with the hot
water released by the valve. The water may
be hot enough to create a scald hazard. The
water should be released into a suitable
drain to prevent injury or property damage.
It is part of normal operation for the
Temperature and Pressure Relief valve to
discharge periodically. This is due to thermal
expansion in a closed water system. If this
discharge becomes excessive and runs
continuously, contact plumbing contractor.
Do not plug the relief valve outlet.
▶ Lift and release the lever handle on the temperature and
pressure-relief valve, to make certain the valve operates
freely.
Allow several liters to flush through the discharge line to an
open drain.
Never replace the PTR Valve with one which has a higher
pressure rating than is specified for your water heater.
If the valve does not discharge water when the release lever is
opened or does not seal properly when release lever is closed,
replacement by an authorised person must be arranged
without delay.
The PTR Valve is not serviceable.
DANGER:
Before manually operating the relief valve,
make certain no one will be exposed to the
hot water released by the valve. The water
drained from the tank may be hot enough to
present a scald hazard and should be
directed to a suitable drain to prevent injury
or damage.
6.3
Flushing tank
Properly maintained, your water heater will provide years of
dependable trouble-free, economic service.
A water heater’s tank can act as a settling basin for solids
suspended in the water. It is therefore not uncommon for hard
water deposits to accumulate in the bottom of the tank.
It is suggested that a routine preventive maintenance program
be established and followed by the user.
It is advisable to periodically flush the tank of these deposits by
draining and then refilling the unit (see section 6.4).
6.1
6.4
Periodic Inspection
It is recommended that a periodic inspection of the operating
controls, heating elements and wiring should be made by
service personnel qualified in electric appliance repair.
Most electrical appliances, even when new, make some sound
when in operation. If the hissing or singing sound level
increases excessively, the electric heating element may require
cleaning. Contact a qualified installer or service agent.
Additionally it is also recommended that the evaporator and
refrigeration circuit are checked every two years for dust and
residues. In dusty environments it may be necessary to have
the appliance checked and cleaned on a more regular basis.
6.2
Draining the Water Heater
CAUTION:
Shut off power to the water heater before
draining water.
CAUTION: Risk of scalding!
Check the appliance's DHW temperature
before opening the safety valve.
▶ Wait until the water temperature has
dropped enough to prevent burns and
other damage.
Temperature and pressure relief valve (PTR
Valve)
At least every 6 months.
Compress 3000 DW FO
6 720 801 244 (2013/08)
36 | Maintenance and repair
Large volumes of water will drain from the
cold water inlet (>270 liters).
▶ Ensure proper drainage of water.
▶ Close cold water supply.
▶ Open a hot water tap (preferable one install at the same
level as the appliance) to relieve pressure and wait until
flow substantially decreases.
▶ After ensuring a proper drainage solution, remove cold
water inlet connection and wait until water is drained.
6.5
Vacation and Extended Shutdown
If the water heater is to remain idle for an extended period of
time, the power and water to the appliance should be turned off
to conserve energy and prevent the buildup of dangerous
hydrogen gas.
The water heater and piping should be drained if they might be
subjected to freezing temperatures. After a long shutdown
period, the water heater’s operation and controls should be
checked by qualified service personnel. Make certain the water
heater is completely filled again before placing it in operation.
Note: refer to the Hydrogen Gas Caution in
the Operating Instructions.
Inspecting the anode rod is therefore very important.
Sacrificial anodes are designed to deteriorate overtime. Most
water heating industry professionals recommend inspecting
the anode yearly.
Homes with salty or softened water supplies should consider
more frequent inspection. When in doubt consult a local water
heating professional.
▶ Arrange for an authorised person to inspect the anode and
replace if required.
6.9
Checking/replacing the magnesium anode
The appliance is protected against corrosion
by an internal magnesium anode.
WARNING: Damage to the appliance!
The magnesium anode must be installed
before commissioning the appliance.
WARNING: Damage to the appliance!
Appliances operated without this protection
are excluded from our warranty.
▶ Check the magnesium anode yearly and
replace if required.
6.6
Clearing the Condensation Drain Tubes
The condensate drain is located on the back of the water
heater. If blocked, water will spill down the outside of the unit.
▶ Remove the condensate drain pipe.
▶ Clear any debris and reattach.
▶ Periodically inspect the drain line and clear any debris that
may have collected in the line.
▶ See Installation Instructions for more information.
6.7
Refrigerant circuit
NOTICE: Refrigerant leak!
▶ Repairs to the refrigerant circuit (e.g. to
the compressor, condenser,
evaporator, expansion vessel) may only
be carried out by an authorised
contractor.
6.8
The internal wall of the DHW storage tank is coated with a
double glass lining. The coating is designed for normal quality
water (section 4.8.1, page 21). When using more corrosive
water, the warranty only applies if additional safety measures
(i.e. dielectric joints) have been taken, and the magnesium
anode is checked more frequently.
To check the protective anode:
▶ Isolate the appliance from the power supply.
▶ Isolate appliance from water supply.
▶ Open a hot water tap (preferable one install at the same
level as the appliance) to relieve pressure and wait until
flow substantially decreases.
▶ Remove the anode rod protective cap.
Anode Rod servicing
A water heater anode rod is the most important safeguard any
storage tank has against corrosion and premature failure.
6 720 801 244 (2013/08)
Compress 3000 DW FO
Maintenance and repair | 37
▶ Remove the anode rod.
"0d" function
The "0d" function can be used to check the set value and the
DHW outlet temperature.
2.
1.
6720646160-29.1V
Fig. 47
6720801244-13.1V
Fig. 45
DHW outlet temperature
"1d" function
The "1d" function can be used to check the temperature in the
top part of the storage tank.
Check state of magnesium anode
▶ Visually inspect and replace if necessary.
▶ Refill tank and purge the system (see section 4.8)
6.10 Service menu
This menu is meant to assist the contractor
and may be used by the contractor only.
Calling up the service menu
▶ Press and hold "menu" and "ok" simultaneously for 5
seconds.
menu
-
+
"2d" function
The "2d" function can be used to check the temperature in the
bottom part of the storage tank.
6720646160-48.1V
„Service“ menu
When the service icon "
" appears, the service
functions can be accessed.
▶ Use "+" or "-" key to select the required menu.
▶ Confirm by pressing "ok".
Compress 3000 DW FO
Temperature in the top part of the storage tank
ok
>5s
Fig. 46
6720646160-01.1V
Fig. 48
The value displayed only corresponds to the
bottom temperature if the compressor is
working or the electric element is ON during
the LEG procedure. Otherwise the value
shown corresponds to the temperature of
the stagnated water inside the piping at the
module
6 720 801 244 (2013/08)
38 | Maintenance and repair
"6d" function
The "6d" function can be used to check the number of air
defrost cycles.
6720646160-02.1V
Fig. 49
Temperature in the bottom part of the storage tank
"3d" function
6720801244-21.1V
The "3d" function can be used to check the ambient air
temperature.
Fig. 52
Number of air defrost cycles
Functions "1F" to "10F"
The functions "1F" to "10F" can be used to display the last 10
faults that occurred.
•
•
•
•
"1F" - last fault
"2F" - second to last fault
.....
"10F" - tenth to last fault
6720646160-03.1V
Fig. 50
Ambient air temperature
"5d" function
The "5d" function can be used to check the current power
consumption of the appliance.
6720646160-31.1V
Fig. 53
Last fault
6720646160-04.1V
Fig. 51
Power consumption of the appliance
6 720 801 244 (2013/08)
Compress 3000 DW FO
Maintenance and repair | 39
"EE" function
The "EE" function can be used to delete the fault history.
6720646160-32.1V
Fig. 54
Deleting the service history
"AL" function
The "AL" function can be used to show all the display's
segments.
6720646160-33.1V
Fig. 55
Showing all the display's segments
"E" function
The "E" function can be used to exit the service menu.
6720646160-05.1V
Fig. 56
Exiting service mode
Compress 3000 DW FO
6 720 801 244 (2013/08)
40 | Display
7
Display
7.1
Fault display
Installation, maintenance and repairs may only be carried out by an authorised contractor. The following table lists the fault codes
and their remedies.
Display
E01
E02
E03
E05
E06
E07
E08
E09
Description
Solution
Fault in the top storage tank temperature sensor
Fault in the bottom storage tank temperature sensor
Fault in the temperature sensor at the air inlet
Not used
Hold down setting keys longer than 30 seconds
Not used
Not used
Incorrect system purging
Notify authorised contractor
Notify authorised contractor
Notify authorised contractor
Notify authorised contractor
Release keys
Notify authorised contractor
Notify authorised contractor
Notify authorised contractor
Water shortage during off-peak
Water shortage for long period (> 12h)
Reset the system
Heating element faulty
Notify authorised contractor
E10
Fault in the high limit safety cut-out
Adjusted temperature in the thermostat below the set
point temperature in the tank
E11
Fault in the fan
Reset the system and notify authorised contractor
High pressure loss in the air ducts
Leak in refrigerant circuit
Fault in the compressor
Fault in the expansion valve
Fault in the dry filter
Table 6
Start up after a long standby period at very low
temperatures
Fault codes
6 720 801 244 (2013/08)
Compress 3000 DW FO
Display | 41
7.2
Displays
Display
Description
Note
E04
Temperature in storage tank ≥ 80 °C
Isolate electrical connection.
Notify authorised contractor.
E12
Abnormal frost formation due to partial evaporator
blockage, moderate wind on the air outlet while running in
silent mode or strong wind on the air outlet while running in
normal mode
Reset the system.
Do not use the silent mode in case of high possibility to
have the air outlet exposed to the wind direction.
Notify authorised contractor if the warming persists.
LEG
Thermal disinfection process running
When temperature reaches and holds 60 °C for 35 mins,
the appliance goes back to the mode previously selected.
HOT
Temperature of inlet air ≥ 40 °C
COLD
Temperature of the inlet air ≤ 3 °C
Occurs when air inlet is higher than 40 °C or lower than
3 °C, respectively.
The appliance will automatically shut off if "heat pump"
mode is selected. If Combi is selected the appliance will
use the electric element to heat up the water.
Table 7
Display indications
Compress 3000 DW FO
6 720 801 244 (2013/08)
42 | Electrical diagram
8
Electrical diagram
13
1
2
3
M
M
9
10
11
4
5
6
12
8
M
7
6720801244-20.1V
Fig. 57
[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[9]
[10]
[11]
[12]
[13]
Temperature sensor for air inlet
Storage tank temperature sensor for DHW
Storage tank temperature sensor for cold water
High-pressure pressure switch
Compressor startup capacitor
Compressor
Compressor thermal protector
Low-pressure pressure switch
DHW circulation pump
Air fan
Heating element thermal cut-out
Heating element
Control unit
6 720 801 244 (2013/08)
Compress 3000 DW FO
Environmental protection | 43
9
Environmental protection
Environmental protection is a basic company strategy of
Bosch. The quality of our products, profitability and
environmental protection are equal-ranking goals for us. Laws
and regulations concerning environmental protection are
strictly observed. We use the best possible technology and
materials, under economic considerations, to protect the
environment.
Packaging
We participate in the recycling program of the respective
country to ensure optimal recycling. All of our packaging
materials are environmental-friendly and can be recycled.
Old appliances
Old appliances contain valuable materials that should be
recycled. The assemblies can be easily detached and synthetic
materials are marked accordingly. The assemblies can
therefore be sorted out and passed on for recycling or disposal.
At the end of the service life of this appliance and prior to it's
environmental disposal, a person qualified to work with
refrigerant circuits must recover the refrigerant from within the
sealed system.
WARNING:
The refrigerant must not be vented to the
atmosphere.
Compress 3000 DW FO
6 720 801 244 (2013/08)
44 | Warranty details
10
Warranty details
Robert Bosch (Australia) Pty Ltd Thermotechnology
Division
Voluntary Repair or Replacement Warranty for Bosch Heat
Pump
All Bosch products are carefully checked, tested and certified
to Australian and New Zealand standards.
Important Note: Mandatory Australian
Consumer Law statement
If you have purchased your product in
Australia, you should be aware that:
This warranty is provided in addition to other
rights and remedies held by a consumer at
law. Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure and
for compensation for any other reasonably
foreseeable loss or damage. You are also
entitled to have the goods repaired or
replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Important Note: New Zealand law
If you have purchased your product in New
Zealand, you should be aware that:
This warranty is supplemental to any other
rights and remedies you have under the
Consumer Guarantees Act 1993 NZ, unless
your purchase is made for commercial
purposes, in which case Bosch excludes all
consumer guarantees implied in the
Consumer Guarantees Act 1993 NZ in
respect of your product.
1. Warranty
Bosch warrants, at its option, to repair or replace your water
heater or relevant part thereof (Product) if such Product are
faulty or defective in manufacture or materials during the
warranty period specified below.
The warranty period commences on the date of purchase. If the
date of original purchase cannot be determined, then the
warranty period will commence six (6) months after the date of
manufacture stamped on the Product. Bosch may require
evidence to verify the date of purchase.
6 720 801 244 (2013/08)
This warranty only covers repair or replacement of defective
Product (including labour costs where indicated). It does not
cover:
•
•
any costs incurred by the end user in normal or scheduled
maintenance of the Product; or
subject to any law to the contrary, any damage to property,
personal injury, direct or indirect loss, consequential
losses or other expenses arising from breach of this
warranty. Any end user concerned with this exclusion
should consider the "Important Note: Mandatory Australian
Consumer Law statement” above.
2. Warranty periods & coverage
Bosch will provide warranty service for Product purchased and
installed in Australia and New Zealand as follows:
The period after
What Bosch will
purchase within which do (see below for
definitions)
Components the fault must appear
Domestic Use (see below for definition)
All
Year 1 to 2
components
Parts & Labour
Water tank
Parts only
Year 2 to 5
Commercial Use (see below for definition)
All
Year 1 to 1
components
Parts & Labour
Water tank
Parts only
Year 1 to 1
Table 8
"Parts & Labour" means free of charge repair and/or
replacement, including labour.
"Parts only" means a replacement heat exchanger, free of
charge. All installation and repair labour costs are the
responsibility of the owner.
"Domestic use" warranty period applies to Product installed
to supply hot water for use by individuals in domestic
dwellings. For Product used for all other uses, the commercial
use warranty period will apply. This includes, without
limitation, installations such as centralised or bulk hot systems,
hotels, sporting complexes, caravan parks, laundry facilities,
restaurants and cafes.
For “Parts only” warranty, the end user will be charged for
service call costs and service technician fees in effecting the
replacement.
For valid claims within "Parts & Labour" warranty periods, the
end user will not be charged for costs associated with making a
warranty claim, including service call costs, any service
technician fees or the cost of replacement parts and freight,
provided that:
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Warranty details | 45
•
•
the Product is located within the usual operating area of an
authorised service technician; and
the Product has been installed according to the installation
instructions so as to provide adequate service access.
4. Warranty Exclusions
This warranty will not apply to a defect or fault to the extent to
which it arises:
•
If the Product is not located within the usual operating area of
an authorised service technician, the end user will be required
to pay the service call costs associated with a service call under
this voluntary warranty.
Notwithstanding the above, if the Product has not been
installed in accordance with the installation instructions in
regards to access, or has been otherwise installed in location
where service access is difficult, the end user will be required
to pay charges associated with the difficult access. This
includes, but is not limited to, the removal of walls or doors to
gain access and the use of specialised equipment to move the
Product or components to safe working levels. Where the
Product cannot be safely accessed, Bosch may refuse to
service the Product under this voluntary warranty.
For invalid claims under this voluntary warranty, the end user
will be liable for the costs of making the warranty claim
including any service call costs.
•
•
•
3. Warranty exclusions
This voluntary warranty is subject to the following conditions:
•
•
•
•
•
•
•
The Product must have been installed and correctly
commissioned by an authorised and licensed installer in
compliance with applicable Australian Plumbing and Gas
Standards. Proof may be required of correct
commissioning of the Product (such as certificate of
compliance). Claims for failures due to incorrect
installation or commissioning are not covered under this
voluntary warranty and may be rejected by Bosch.
Where a Product or part thereof is replaced or repaired
under this voluntary warranty, the balance of the original
voluntary warranty will apply. The replacement Product or
part does not carry a new voluntary warranty.
The Product must have its original serial numbers and
rating labels intact.
The warranty does not extend to any Product that have
been completely or partially disassembled.
These warranty terms cannot be amended except in writing
by an authorised officer of Bosch.
The warranty only applies to Product installed for an end
user in Australia or New Zealand and purchased from
Bosch or from a reseller where the Product have been
originally sold by Bosch.
Any claim made under this voluntary warranty meets the
requirements set out below in the “How to Make a Warranty
Claim” section.
•
•
•
due to storage, handling or installation of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including installation of a Product which is of inappropriate
size or type for the intended purpose;
due to operation, use or maintenance of the Product
otherwise than in accordance with instructions provided
for the Product by Bosch or without reasonable care,
including use of the Product with faulty or unsuitable
plumbing, water pressure, power or gas supply;
due to accidental damage or use of the Product for a
purpose or in environmental conditions for which the
Product were not designed or sold, or use of the products
outside the specified or normal operating ranges for such
Product;
as a result of changes which occur in the condition or
operational qualities of the Product due to climate or other
environmental influence, foreign material contamination or
water entry or as a result of exposure to excessive heat or
solvents or because of use of non-potable water or bore
water in the Product or damage as result of an Act of Nature
including but not limited to storms, fires, floods and
lightning strikes;
from normal wear and tear or when replacement or repair
of parts would be part of normal maintenance or service of
the Product or where the damage is only to surface coating,
varnish or enamel;
as a result of repairs, alterations or modifications to the
Product which have been performed by a person who is not
suitably qualified and experienced to perform works on the
Product; or
from the use of any spare parts not manufactured, sold or
approved by Bosch in connection with the repair or
replacement of Product.
This voluntary warranty does not apply to damage that has
been caused by continued use of a Product after it is known, or
would have been known with regular servicing, it is defective.
Failure to service Product in accordance with
recommendations in instruction manuals for Product may
result in a warranty claim under this voluntary warranty
being rejected by Bosch. Bosch alerts end users that
instruction manuals for Product contain specific
recommendations for servicing and safety checks to be
carried out on Product.
5. Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit
damage claims are not warranty claims. Such cases should be
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46 | Warranty details
directed to Bosch's Customer Service line in Australia on ph:
1300 307 037 or in New Zealand on ph: 0800 543 352.
6. How to Make a Warranty Claim
If a Product fails within the warranty period, the end user must
stop using the Product and make a claim as soon as possible, in
any event before the end of the Warranty Period (see Deadlines
for Submitting Warranty Claims below).
Bosch) for the purpose of processing such warranty claim and
also for the provision of customer support and further
information about Bosch’s products and services (Purpose).
If an end user does not wish to provide Bosch and/or its
authorised service technician with personal information,
Bosch may be unable to process the end user’s warranty claim
or to provide the end user with additional customer support,
services and information.
To make a warranty claim under this voluntary warranty, call
the Bosch Customer Contact Centre (in Australia on ph: 1300
307 037 or in New Zealand on ph: 0800 543 352). Please be
ready to provide the model and serial number, date of
installation, purchase details and a full description of the
problem. Alternatively, for claims in Australia, you can post
details of your claim to Robert Bosch (Aust) Pty Ltd, Attn TT
Warranty Department, Locked Bag 66, Clayton Sth, Victoria,
3169. Claims received by post will take longer to process and
we encourage you to call. Bosch may refer you to one of its
Bosch Warranty Authorised Service Dealers.
Bosch is committed to protecting the privacy of personal
information and will act in compliance with applicable privacy
laws, including the National Privacy Principles under the
Australian Privacy Act 1988 (Cth) (as amended) and New
Zealand’s Information Privacy Principles described in the
Privacy Act 1993 (NZ).
Proof of purchase and purchase date, as well as proof of
installation and proper commissioning by a licensed installer,
may be required by Bosch or an authorised service technician.
Bosch will not disclose any personal information to third
parties other than for the Purpose or except as required by law.
All warranty service calls will be conducted by an authorised
service technician during normal business hours. Bosch will
not accept claims under this voluntary warranty for attendance
and repair of the Product by third parties not authorised by
Bosch.
7. Deadlines for Submitting Warranty Claims
Bosch aims to rectify genuine quality problems as a priority.
This is generally achieved by investigating why defective
products have failed and by introducing immediate corrective
action measures to prevent re-occurring warranty failures. It is
therefore critical that all warranty claims are promptly
submitted to Bosch as soon as the product fails, and in any
event before the end of the warranty period.
Bosch takes security measures in order to protect any personal
information collected in the warranty claim process against
manipulation, loss, destruction, access by unauthorized
persons or unauthorized disclosure.
An end user has the right to access the personal information
Bosch or its authorised service technician hold about them.
The end user can request to see, change or modify the personal
information held about them, or withdraw consent for its
usage, by contacting Bosch at the Bosch Contact Details below.
10. Bosch Contact Details
This warranty is offered by Robert Bosch (Australia) Pty Ltd
(ACN 004 315 628) of 1555 Centre Road, Clayton, Victoria
3168. Please call the Customer Contact Centre on 1300 30 70
37 in Australia or 0800 543 352 in New Zealand if you have
any queries in relation to this warranty or contact us using the
online form at www.bosch-climate.com.au.
8. Product Liability and Product Safety
Bosch should be informed immediately about any potential
product safety concerns within and outside the warranty
period. Bosch is well aware of its product liability and product
safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid
injury, loss and damage caused by defects in any Product.
9. Privacy
Bosch is required to seek personal information from an end
user who seeks to make a claim under this warranty.
Such personal information may be used by Bosch and/or any
authorised service technician (who is authorised to process
warranty claims and/or carry out warranty repairs on behalf of
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Compress 3000 DW FO
| 47
Notes
Compress 3000 DW FO
6 720 801 244 (2013/08)
6720805050
Robert Bosch (Australia) Pty Ltd
Thermotecnology Division
1555 Centre Road
Clayton Victoria 3168
Australia
Phone: 1300 30 70 37
Fax: 1300 30 70 38
www.bosch-climate.com.au
New Zealand
Phone: 0800 54 33 52
Fax: 0800 54 33 55
www.bosch-climate.co.nz