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Earpiece
Headset jack
USB port
BlackBerry Wireless Handheld™
Getting Started Guide
Phone button
Open the phone screen
Notification LED
Trackwheel
Select or click an item
Escape button
Exit a screen
Alt key
Type the alternate character on a key
Left Shift key
Microphone
Backspace key
Enter key
Symbol key
Open the symbol list
Power button
Backlighting
Right Shift key
Roll the trackwheel to move the cursor and highlight items on the screen.
Click (press) the trackwheel to view the menu on most screens and to select items on the screen.
Press the Escape button to exit a screen, cancel an action, or go back one page in the browser.
Hold the Escape button to end a phone call.
Tips
Phone
Open the phone screen
End a call from the
Active Call screen
Mute a call from the
Active Call screen
Change the volume during a call
Dial a letter in a phone number
Call voice mail
Assign speed dial to a letter
Type a phone number extension
Mute a call using a headset
End a call using a headset
Browser
Open the home page
Open the Browser
Bookmarks screen
Add a bookmark
Refresh a web page
Search a web page
Page down
Go back a page
Stop a web page from loading
Go to a specific web page
Exit the browser
Press the Phone button
Hold the Escape button
Press the Phone button
Roll the trackwheel
Press + the letter key
Hold
Hold the letter
Type a phone number.
Press +
Type the extension number.
Press the headset button
Hold the headset button
Messages
Compose from the messages list
Reply to sender
Reply to all
Forward a message
Go to the next date
Go to the previous date
Go to the next unread message
View sent messages
View received messages
View SMS messages
Press
Press
Press
Press
Press
Press
Press
Press +
Press +
Press +
View voice mail messages Press +
Page up in an open message
Page down in an open message
Press + the Enter key
Press the Enter key
Press
Press
Press
Press
Press
Press the Space key
Press the Escape button
Press the Escape button
Press
Hold the Escape button
Calendar*
Change to Agenda format Press
Change to Day format Press
Change to Week format Press
Change to Month format Press
Go to the next day, week, or month
Press
Go to the previous day, week, or month
Press
Go to the current date
Go to a specific date
Press
Press
*In calendar options, set the Enable Quick Entry field to No to use these shortcuts in Day format.
Navigating your handheld
Lock the handheld
Lock the keyboard
Move the cursor
Set a password > Click Lock.
Click the Keyboard Lock icon (only available if you have not set a password)
Roll the trackwheel
or Press
+ roll the trackwheel
Return to previous screen Press the Escape button
Click an item Highlight the item > Click the trackwheel
Select multiple items Hold + roll the trackwheel
Go to the top of a screen Press
Go to the bottom of a screen
Press
Turn on/off the handheld Hold
Turn on/off backlighting Press
Typing and editing
Capitalize a letter
Insert a period
Type the alternate character on a key
Insert an accented character
Insert a symbol
Select text
Select characters
Copy selected text
Paste selected text
Cut selected text
Cancel selection
Hold the letter
Press twice
Press + the key
Hold a letter + roll the trackwheel
Press > Click a symbol
or press a letter
Press > Roll the trackwheel
Hold > Roll the trackwheel
Press + click the trackwheel or Click the trackwheel > Click Copy
Press + click the trackwheel or Click the trackwheel > Click Paste
Press + or Click the trackwheel > Click Cut
Press the Escape button
Wireless network coverage
To turn the wireless radio on or off, click
Turn Wireless On/Turn Wireless Off.
Wireless coverage
No wireless coverage
Emergency calls
Emergency calls
SMS messages
Phone
Email and PIN messages
Browser
Status indicators
battery power low battery power charging roaming
Home Zone receiving data transmitting data service book waiting alarm set
TTY enabled voice mail message
Number lock on
Shift lock on
Alt mode on
Bluetooth ® radio on
Bluetooth connected
How do I...
Make a phone call
1. In the phone, type a phone number.
2. Click the trackwheel.
4. To end the call, hold the Escape button.
Add a contact
1. In the address book, click the trackwheel.
3. Type contact information.
4. Click the trackwheel.
Send a text (SMS) message
1. In the messages list, click the trackwheel.
5. Type the SMS-compatible phone number.
6. Click the trackwheel.
8. Type a message.
9. Click the trackwheel.
10. Click Send.
Fields
Press the Space key to change the value in a field.
Press the Alt key to view all the values that are available in the selected field.
Send an email message
1. In the messages list, click the trackwheel.
6. Click the trackwheel.
10. Type a message.
11. Click the trackwheel.
12. Click Send.
Set a password
1. In the handheld options, click Security.
• Set the other fields on the screen (optional)
3. Click the trackwheel.
5. Type a password.
7. Type the password again.
Menus
Click the trackwheel to view the menu.
On the menu, click standard actions such as
New, View, Edit, Delete,
Save, Options, and Help.
Additional options might appear depending on the item you have selected.
getting_started.book Page 1 Saturday, June 19, 2004 10:10 AM
Contents
Where can I find more information?
On the handheld
• On the menu, click Help to see help topics associated with the application that you are using.
• On any Help screen, click the trackwheel. Click
Index to see a list of additional help topics.
In the BlackBerry Desktop Software
• On the Help menu, click Desktop Help
Contents to view the the
Handheld User Guide or
BlackBerry Desktop Software Online Help .
In your BlackBerry Web Client account using a desktop browser
• On the menu bar, click Help to view the
BlackBerry Web Client Online Help .
Setting up for email using BlackBerry
Use the BlackBerry Desktop Software
Synchronize your handheld data
©2004 Research In Motion Limited. All rights reserved. Published in Canada. PRINTSPEC-004. MAT-08070-001
1
getting_started.book Page 2 Saturday, June 19, 2004 10:10 AM
Setting up your handheld
Insert the SIM card
Your SIM card contains important information about your wireless service. Your SIM card might be inserted already.
Warning: Turn off your handheld before you insert or remove the SIM card. Do not scratch, bend, or expose the SIM card to static electricity or wet conditions.
.
1.
Press the battery cover release button.
9.
Slide the SIM card holder away from its hinges to lock it.
Insert the battery
Warning: Use only the battery that Research In
Motion specifies for use with your handheld. Refer to the Safety and Product Information booklet that accompanied your handheld for more information on using the battery safely.
1.
Press the battery cover release button.
2.
Slide off the battery cover.
3.
Insert the battery so that the connectors align.
Release button
2.
Slide off the battery cover.
3.
If the battery is inserted, remove it.
4.
Slide the SIM card holder toward its hinge to unlock it.
5.
Lift the SIM card holder.
6.
Remove your SIM card from its packaging.
7.
Insert the SIM card into the holder so that the notches align.
4.
Replace the battery cover. If the battery is charged, your handheld turns on and a dialog box appears.
5.
Click OK.
If the date and time are incorrect, see “How do I correct the date and time?” on page 6 for more
information.
Charge the battery
Using the travel charger
1.
Connect the smaller end of the USB cable to your handheld.
8.
Close the SIM card holder.
2
getting_started.book Page 3 Saturday, June 19, 2004 10:10 AM
2.
If your travel charger includes a removable
USB cable, connect the larger end of the USB cable into the power adapter.
3.
Slide the appropriate attachment piece into the power adapter.
PUSH
4.
Plug the power adapter into a power outlet.
5.
Charge the battery to full power
(approximately 3 to 4 hours).
Using your computer
To charge your handheld battery using the computer, the following system requirements must be met:
• Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later
• Available USB port
• Windows®98, Windows ME, Windows 2000, or Windows XP
• BlackBerry Desktop Software or BlackBerry
Handheld Manager must be installed to obtain the required USB driver on your
computer. See “Setting up for email using
BlackBerry Enterprise Server” on page 4 or
“Setting up for email using BlackBerry Web
Client” on page 5 for more information.
Setting up your handheld
Note: If you use Windows 98 (not Windows 98
Second Edition), you must download an update from http://www.microsoft.com/com/dcom/ dcom98/dcom1_3.asp
for the USB driver to operate as expected.
1.
Connect the smaller end of the USB cable to your handheld.
2.
Connect the larger end of the USB cable to an available USB port on your computer.
Note: If you connect your handheld to the computer using a USB hub, the hub must be self powered.
3.
Charge the battery to full power
(approximately 3 to 4 hours).
Turn wireless on
Your handheld connects to the wireless network using an internal radio.
When your SIM card is inserted and the battery is charged, turn on the radio in an area of wireless coverage.
See the inside front cover of this guide for information on wireless coverage levels and the wireless radio.
Note: If you use BlackBerry Web Client, the account setup process might begin automatically the first time that you turn on the wireless radio.
See “Setting up for email using BlackBerry Web
Client” on page 5 for more information.
Set up email
To begin using email on your handheld, you must integrate with an email account using one of the setup options listed in the next sections of this guide.
3
getting_started.book Page 4 Saturday, June 19, 2004 10:10 AM
Setting up for email using BlackBerry
Enterprise Server
Use this option if both of the following situations apply:
• you want to receive email from your corporate Microsoft® Outlook® or IBM®
Lotus Notes® email account
• a system administrator is managing a
BlackBerry Enterprise Server within your company
To use this option, the following system requirements must be met:
• Microsoft Outlook (Workgroup installation) with an email account on a Microsoft®
Exchange Server version 5.5 or later
• Lotus Notes version 4.6 or later, with an email account on an IBM® Lotus Domino®
Server version 4.6 or later
Note: If your handheld is not enabled on a
BlackBerry Enterprise Server, but you want to use a corporate Microsoft Outlook email account with your handheld, you can set up for email using the
BlackBerry Desktop Redirector. See "What is the
BlackBerry Desktop Redirector?" on page 6 for more information.
Use enterprise activation
If enterprise activation appears on your handheld and your handheld is enabled on a BlackBerry
Enterprise Server version 4.0, you can integrate your handheld with your email account over the wireless network.
1.
Verify that your handheld wireless radio is on and that you are in an area of wireless coverage.
2.
On the handheld, click Enterprise Activation.
3.
Type your corporate email address.
4
4.
Type the password provided by your system administrator.
5.
Click Activate.
Note: Your system administrator might request that you install the BlackBerry Handheld Manager program on your computer to reduce the amount of data that is transmitted over the wireless network when your handheld is connected to your computer. If you install the BlackBerry Handheld
Manager program, you do not need to install the
BlackBerry Desktop Software.
Use the BlackBerry Desktop
Software
If enterprise activation does not appear on your
Home screen, or if your handheld is not enabled on a BlackBerry Enterprise Server version 4.0, you can install the desktop software to integrate your handheld with your email account.
1.
Insert the BlackBerry Desktop Software
Installation CD into your CD-ROM drive.
2.
Complete the on-screen instructions.
• Select BlackBerry Enterprise Server or
BlackBerry Desktop Redirector as your email integration option.
• Select BlackBerry Enterprise Server as your email redirection option.
3.
Connect your handheld to your computer.
4.
On the Windows taskbar, click Start.
5.
Select Programs > BlackBerry > Desktop
Manager.
• When you are prompted to generate an encryption key, follow the on-screen instructions.
getting_started.book Page 5 Saturday, June 19, 2004 10:10 AM
Setting up for email using BlackBerry Web Client
Setting up for email using
BlackBerry Web Client
Use this setup option if one or more of the following situations apply:
• you purchased your handheld in a store
• you want to set up a new email account for your handheld
• you want to set up an existing email account for your handheld
Create an account
Consult your service provider’s documentation for more information on setting up the BlackBerry
Web Client.
Synchronize your handheld data
Install the BlackBerry Desktop Software to synchronize and back up handheld personal information management (PIM) data such as contacts and appointments, or to reconcile the status of email messages.
1.
Insert the BlackBerry Desktop Software
Installation CD into your CD-ROM drive.
2.
Complete the on-screen instructions.
• Select BlackBerry Web Client as your email integration option.
3.
Connect your handheld to your computer.
4.
On the Windows taskbar, click Start.
5.
Click Programs > BlackBerry > Desktop
Manager.
5
getting_started.book Page 6 Saturday, June 19, 2004 10:10 AM
6
Frequently asked questions
Why does my handheld not turn on?
The power is off. Press the Power button to turn the power on.
The battery is not charged. See “Charge the battery” on page 2.
Remove and then reinsert the battery.
Why does my handheld not charge?
A connection is not secure. Check that all cables and plugs are fully inserted into ports and power
outlets. See "Charge the battery" on page 2 for more information.
The battery is not inserted properly. Reinsert the battery so that the connectors align.
How do I correct the date and time?
1.
In the handheld options, click Date/Time.
2.
Set the date and time.
3.
Click the trackwheel.
4.
Click Save.
Why is there a book icon on the Home screen?
A new service book is available on your handheld.
Service books determine which services and features are available on your handheld.
1.
In the handheld options, click Service Book.
2.
Click the new service book beside the book icon.
3.
Click Accept.
Why can I not send or receive email?
Verify that the handheld wireless radio is on and that you are in an area of wireless coverage. See the inside front cover of this guide for more information on the wireless radio and levels of wireless coverage.
Verify that you have integrated your handheld
with an email account. See “Setting up for email using BlackBerry Enterprise Server” on page 4.
How do I connect my handheld to the
BlackBerry Desktop Software?
If the desktop software is installed on your computer, your handheld should connect to the desktop software automatically when you connect the handheld to the computer. If your handheld does not connect, open the BlackBerry Desktop
Software.
1.
Click Options > Connection Settings.
2.
From the drop down list, select the correct port.
3.
Click Connect.
If the connection problems continue, close the
BlackBerry Desktop Software and disconnect the handheld. Open the desktop software again and reconnect the handheld. Verify that all connections are secure.
Why can I not use shortcuts on the Home screen?
By default, you can quickly dial phone numbers from the Home screen. To use shortcuts on the
Home screen, in the phone, click Options. Click
General Options. Set the Dial From Home Screen field to No.
What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up email on your handheld.
getting_started.book Page 7 Saturday, June 19, 2004 10:10 AM
Frequently asked questions
1.
Insert the BlackBerry Desktop Software
Installation CD into your CD-ROM drive.
2.
Complete the on-screen instructions.
• Select BlackBerry Enterprise Server or
BlackBerry Desktop Redirector as your email integration option.
• Select BlackBerry Desktop Redirector as your email redirection option.
3.
Connect your handheld to your computer.
4.
On the Windows taskbar, click Start.
5.
Click Programs > BlackBerry > Desktop
Manager.
• When you are prompted to generate an encryption key, follow the on-screen instructions.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and receive email on your handheld.
Can I set up email using both BlackBerry
Enterprise Server and BlackBerry Web Client?
Yes. Complete the steps in “Setting up for email using BlackBerry Enterprise Server” on page 4
followed by the steps in “Setting up for email using BlackBerry Web Client” on page 5.
How do I reset my handheld?
Only reset your handheld if the handheld does not respond for more than a few minutes, or if your system administrator or service provider has advised you to reset your handheld.
To reset your handheld programs (a soft reset), press the Alt key + the Shift key + the Backspace key.
To reset your handheld hardware and programs (a hard reset), remove and then reinsert the battery.
Customer support
BlackBerry support website: www.blackberry.com/support
7
©2004 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of, and trademarks of, Research In Motion Limited (RIM). All other brands and marks are the properties of their respective owners. IBM, Lotus, Domino, and Lotus Notes are trademarks of International Business Machines
Corporation in the United States, other countries, or both. Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation in the
United States and/or other countries. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. There are no warranties, express or implied, with respect to the contents of this document, and all information provided herein is provided “as is”. In no event shall RIM or its affiliates be liable to any party for any direct, indirect, special, or consequential damages in connection with your use of this document, including, without limitation, loss of business revenue or earnings, lost data, damages caused by delays, lost profits, or a failure to realize expected savings, even if RIM was expressly advised of the possibility of such damages. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes in a timely manner or at all. Your handheld might vary from the depictions on this document.
Published in Canada.
PRINTSPEC-005
MAT-07771-001rev.003
Model numbers: RAP40GW
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