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OPI 3214
Operator Console for MD110 Communication System
User Guide
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Welcome
2
Welcome
Welcome to the User Guide for the OPI 3214 Operator Console in the Ericsson MD110 communication system.
It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.
To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. Step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User
Guide for your reference.
The User Guide describes the facilities of the OPI 3214 operator console as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
The latest version of this User Guide can also be downloaded from: http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: OPI 3214 is a system terminal, i.e. it can only be used for an Ericsson private branch exchange that supports this type of terminal.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
Hereby, Ericsson Enterprise AB declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC.
Please refer to: http://www.ericsson.com/sdoc
EN/LZT 103 12 R1A
© Ericsson Enterprise AB 2002
All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.
OPI 3214
Table of Contents
page
Introduction ...................................................... 4
The Console ..................................................... 5
Preparing the Console ...................................... 8
Incoming Calls ............................................... 11
Extending ....................................................... 17
Service Facilities ............................................. 28
Assistance ..................................................... 41
Outgoing Calls ............................................... 54
Other Useful Facilities ..................................... 63
Display Description ......................................... 68
Key Description .............................................. 73
Index .............................................................. 76
Table of Contents
OPI 3214 3
4
Introduction
Introduction
How this manual works
The initial section of the manual introduces the equipment and familiarises you with the layout of the console.
The main body of the manual covers all the operating functions e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text.
For example: h
Automatic answer Press
The systems response is shown with explanatory text and, if relevant, a display picture.
A quick reference guide is delivered together with this manual. The guide covers which keys to press for common operating actions and a list of call processing, special function and service key functions.
OPI 3214
OPI 3214
The Console
The Console
The OPI 3214 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control.
This makes it the perfect choice for an organisation that knows the value of fast and precise information handling.
The console consists of three components:
• Display Unit which displays call information using alphanumeric characters.
• Key panel for processing calls and performing operator tasks.
• Handset or headset.
A diagram of the console key panel is on the next page and on the fold-out cover. Use the key panel to instigate operations such as answering, extending and putting calls on hold. The console diagram has been numbered to enable you to see at a glance the functionality of the keys.
The handset is equipped with hearing aid function as standard.
Please note: The handset may attract and retain small metal objects in the earcap region.
5
The Console
Description
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
MUTE
ON/OFF METER
ANNOUNCE ANS/EXT
SERIAL PAGE
Alarm
Automatic answer
•
•
Supervision
Loop 1
Loop 2
Automatic extending
• Loop 3
Continous ring
• Loop 4
Headset •
Monitor
Loop
Flash
< Clear • Clear >
< Speech • Speech >
6
1
4
5
2
3
Display
5x40 characters. See section “ Display Description ” on page 68
.
Call processing keys
Service keys
Special function keys
Press to talk key
See section “ Key Description ” on page 73
for a description of the keys.
OPI 3214
OPI 3214
The Console
Accessories – option unit
An option unit DBY 410 02 can be installed under the console allowing the assessories or functions described in this section to be connected to the console.
Note: How to install the option unit and headset, see installation instructions provided with the option unit.
Headset
The headset key is used to toggle between the headset (key lamp on) and the handset.
Conference telephone or extra handset
As an alternative for a headset, a conference telephone or an extra handset can be connected to the console. The headset key is used to toggle between the conference telephone (key lamp on) and the handset. The extra handset is used in parallel with the ordinary handset allowing two persons to listen simultaneously. A handset with a press-to-talk button is recommended.
Note when speaking: Due to speech quality, only one person at the time shall speak.
Extra bell or busy indication lamp
To hear the ring signal outside the operator room, or to inform visitors that you have connected calls going on, either an extra bell or a busy indication lamp can be connected. The bell is activated in parallel with the ring rignals. The lamp is on during speech.
Tape recorder or PC sound board
To record incoming speech either a tape recorder or a PC sound board can be connected to the console.
Sound level increase
For operators with impaired hearing the option unit provides sound level increase of the handset as well as a connected headset.
7
8
Preparing the Console
Preparing the Console
On/Off duty
The console must be turned on to receive calls.
Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator.
OFF DUTY appears on the top row of the display if the console is turned off.
NIGHT SERV appears on the top row of the display if the console is in night service mode.
To turn the console on or switch it to day service: %
Press
(To turn the console off press the key again.)
If an incoming call is not answered within a predetermined time, the console is automatically switched off.
OPI 3214
Preparing the Console
Acoustic signal
The console uses different acoustic sounds to signal incoming calls.
• One tone ringer, this signals an internal call to the console, used for normal and heavy traffic.
• Two tones ringer, this signals an external call or a recall to the console, used for normal and heavy traffic.
• Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time.
Note: The tone ringer level cannot be altered.
Normally the console signals just once. If you have to move around within hearing distance from the console, you can set the console in the continuous signal mode: h
Continuous ring Press
The key lamp is switched on, signalling that the console is in the continuous signal mode.
To return to normal ringing: h
Continuous ring Press
Manual or automatic answer
The console can be used in automatic or manual mode. In automatic mode, calls are answered immediately without the aid of pressing a key.
To activate automatic answering: h
Automatic answer Press
The key lamp is switched on signalling that calls will be automatically answered.
To return to manual answering: h
Automatic answer Press
Note: If the console is programmed for automatic answer, you do not need to press the ANS/EXT key in order to answer calls.
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10
Preparing the Console
Manual or automatic extending
Incoming calls can be extended automatically or manually, automatically extended calls are transferred to extensions without pressing a key.
To activate automatic extending: h
Automatic extending Press
The key lamp is switched on, signalling that calls will be automatically extended.
To return to manual extending: h
Automatic extending Press
The operator functions in this manual are for a console set for manual extending.
Note: If the console is programmed for automatic extending, you do not need to press the ANS/EXT key in order to extend calls.
OPI 3214
Incoming Calls
Incoming Calls
OPI 3214
Normal incoming calls
The console rings to signal a new incoming call. The display shows the number of calls waiting in the common and personal queues, type of incoming call, the external line data or the number and name of the calling extension.
Display examples:
Incoming external call
C= 1 I= 0 PUBLIC TRK
TRK INCOMING
010003012
15:25
.
Incoming internal call
C= 1 I= 0 INTERNAL
EXTENSION INCOMING
206
BOB BURNES
15:25
.
a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
11
12
Incoming Calls
Rerouted calls
If a call fails to reach the designated location it is rerouted to the console. The console rings and the display shows that the call is rerouted and the reason for rerouting:
Display example:
Dialled extension is busy
.
C= 1 I= 0 INTERNAL
EXTENSION BUSY
206
BOB BURNES
15:25
Dialled extension is busy.
BUSY
Resource congestion is encountered.
CONGEST.
Dialled extension is blocked.
BLOCKED
Dialled number is vacant or an incomplete number.
VACANT a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
Correct if possible, and inform the caller
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OPI 3214
Incoming Calls
An extension calls the console
An extension can contact the console using one of two methods,
dialling a common operator number or dialling an individual
operator number.
Display example:
The common operator number (9) is dialled
.
C= 1 I= 0 INTERNAL
EXTENSION INCOMING
206
BOB BURNES
9 15:25
Notes:
If the calling party is an ISDN terminal ISDN EXT appears on the display in place of EXTENSION .
If the caller has dialled your individual operator number, this number is shown instead of the common number.
a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
13
Incoming Calls
14
An operator calls the console
If an operator dials the common operator number all the other operator consoles in the system ring.
Display example:
The common operator number (9) is dialled.
C= 1 I= 0 INTERNAL
EXTENSION INCOMING
202
MARY WATERS
9 15:25
Note: If the operator has dialled your individual operator number, this number is shown instead of the common number.
a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
Inquiry
When an extension contacts the operator with an external call put
on hold, proceed in the same manner as section “ An extension calls the console ” on page 13
.
To reconnect the extension to the external line: k
< Clear Press
The console is cleared.
To connect the console to the external call:
Ask the extension to replace the handset
When the extension replaces the handset you are automatically connected to the caller. The display shows TRK , TRANSFER and the external line data.
OPI 3214
Incoming Calls
Emergency calls
An emergency call from an extension is signalled by a continuous acoustic signal.
Display example:
Incoming emergency call.
C= 1 I= 0 INTERNAL
EMERGENCY INCOMING
207
DAVID GILMOUR
250 15:25
Note: If the emergency call is from a tie line, the display shows PRIVATE TRK instead.
a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
OPI 3214
Diverted calls
When a caller is diverted to your console.
Display example:
Incoming external call to extension 207.
C= 1 I= 0 DIVERTED
TRK FORWARD
010003012
DAVID GILMOUR 207 15:25
Note: If the call is from an extension, the display shows
EXTENSION and the extension´s name and number instead.
a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
15
16
Incoming Calls
Absence information (message diversion)
The absence information can be activated on consoles or extensions. When a called extension has activated an absence information and the call is diverted to your console a single tone is heard.
Display examples:
Diverted external call to extension 206.
C= 1 I= 0 PUBLIC TRK
TRK FORWARD EXTENSION
010003012 206
BOB BURNES
MEETING 1600 15:25
Diverted internal call to extension 206.
C= 1 I= 0 DOVERTED
EXTENSION FORWARD EXTENSION
207 206
DAVID GILMORE BOB BURNES
MEETING 1600 15:25 a
Press to answer the call
< Speech key lamp is switched on and you are connected to the calling party.
Give the information to the caller k
< Clear Press
The console is cleared.
Note: The activated absence information can be bypassed,
see section “ Bypassing ” on page 27
.
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OPI 3214
Extending
Extending
This chapter describes how to extend calls to extensions, operators, paging units and external lines.
Free extension
To transfer a call displayed on the left side to an extension.
z
Dial the extension number
The right side of the display shows EXTENSION FREE and the called extension’s number and name.
a
Press to extend the call
The call is extended and the console is cleared.
Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared.
17
18
Extending
Announce call
If you want to announce the call before extending (the console must be in manual extending mode).
z
Dial the extension number
The right side of the display shows EXTENSION and the called
Speech > extension’s number and name.
j
Press
Speech > key lamp is switched on and the console rings the extension.
Note: If the called extension is in a private network, there is no need to press Speech > to call as it is done automatically.
When the called party answers, ANSWER is shown.
Announce the call a
Press to extend the call
The call is extended and the console is cleared.
Retrieve a call
It is possible to retrieve an extended call before it has been answered, e.g. if you dialled a wrong number.
k
< Clear Press
You can also press the Clear > key. The display shows the data of the extended call.
Clear >
To correct the number: j
Press
Proceed as normal extending.
OPI 3214
OPI 3214
Extending
Busy extension
If BUSY is shown the extension is busy, inform the caller and ask if he/she wants to hold or call later.
If the caller wants to hold: a
Press to extend the call
The call is extended and camped on to the busy extension. The console is cleared.
If the caller wants to call later: k
< Clear Press
Clear > j
Press
The call is disconnected and the console is cleared.
Clear >
If the caller wants to be connected to another extension: j
Press z
Dial the extension number
Proceed to extend the call as normal.
If the busy extension has a previous call camped on C. WAITING and RESTRICTED are shown:
You can put the call on hold, see section “ On hold ” on page 28
.
19
Extending
20
Barred extension
When an extension is barred from receiving direct indialled calls from the public network, it is rerouted to you.
Display example:
C= 1 I= 0 REROUTED
TRK INTERCEPT<- EXTENSION
010003012 206
BOB BURNES
RESTRICTED 15:25
Inform the caller that the requested extension is barred for direct indialling
Clear >
If the caller wants you to extend the call to the required extension: j z
Press and dial the extension number
Extend the call in the usual manner.
If the called party is restricted to receive external calls at all you can
Clear > pass on a message to the extension: j z
Press and dial the extension number
Extension is free.
Speech > j
Press
The console rings the extension. When the extension answers
( ANSWER is shown) you can pass on the message.
k
< Speech Press
Inform the calling external party of the reply.
To terminate the calls: k
< Clear Press
Clear > j
Press
The calls are disconnected and the console is cleared.
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OPI 3214
Extending
Vacant number
When a vacant extension number is given to you by the calling party VACANT is shown.
Inform the caller about the situation k
< Clear Press
Clear > j
Press
The calls are disconnected and the console is cleared.
Absence information (activated message diversion)
When an external party wishes to speak to an extension with an activated absence information.
z
Dial the extension number
The console shows the absence reason, and if entered, the time/ date of return.
Give the information to the caller k
< Clear Press
Clear > j
Press
The calls are disconnected and the console is cleared.
Note: The activated absence information can be bypassed,
see section “ Bypassing ” on page 27
.
21
Extending
22
Diverted extension
When you extend a call to a diverted internal extension.
z
Dial the extension number
The right side of the display shows the answering position (divertee) and the bottom row shows the dialled number.
Display example:
C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
DAVID GILMOUR 207 15:25 a
Press to extend the call
The call is extended and the console is cleared.
External follow-me
When you extend a call to an internal extension that has activated an external follow-me, i.e. ordered a transfer of incoming calls to an external telephone number.
z
Dial the extension number
The display momentarily shows FORWARD TO TRUNK . The Speech
> key is switched on, the right side of the display shows line data, etc., and the bottom row shows the dialled name and number.
Display example:
C= 1 I= 0 PUBLIC TRK
TRK INCOMING TRK OUTGOING
010003012 010002005
DAVID GILMOUR 207 15:25 a
Press to extend the call
The call is extended and the console is cleared.
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OPI 3214
Extending
Personal number
When you extend a call to an extension that has activated a personal number profile.
Note: At automatic extending, or when you extend before sending a ring signal towards the extension, the console gives normal information.
If you want to send a ring signal before extending: z
Dial the extension number
Note: Manual ringing is not possible to a cordless or IP
Speech > extension, or to an ISDN terminal.
j
Press to send ring signal
Display example:
C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
DAVID GILMOUR 207 15:25
Note: If the answering position number is the same as the dialled number, the number is shown both as the dialled number and the answering number.
a
Press to extend the call
The call is extended and the console is cleared.
23
Extending
24
Operators and groups
To extend a call to another operator or group in your own exchange or private network.
Operators
z
Dial the extension number
Display example:
C= 1 I= 0 PUBLIC TRK
TRK INCOMING ->OPERATOR FREE
010003012 202
MARY WATERS
15:25 a
Press to extend the call
The call is extended and the console is cleared.
Groups
To extend a call to a group number: z
Dial the group number
The right side of the display shows who is answering and the 5th row shows the group name and number.
Display example:
C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
MARKET GROUP 207 15:25 a
Press to extend the call
The call is extended and the console is cleared.
OPI 3214
OPI 3214
Extending
Paging unit
Calls can be extended to a paging unit.
z
Dial the extension number
@
Press to activate the paging facility
The display shows PAGING on the first row.
a
Press to extend the call
The call is extended and the console is cleared.
Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit.
Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a predetermined time.
If the called person cannot be paged, RESTRICTED is shown.
If the called extension is busy you can camp on announcing: @
Press to activate the paging facility
The display shows PAGING on the first row.
!
Press to activate call announcing a
Press to extend the call
The call is camped on via the paging unit and the console is cleared.
25
26
Extending
Message paging
The paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes containing a maximum of ten digits. The message is shown on the display of the paging receiver.
* 8 1 *
Dial z *
Dial pagee’s extension number and press
# Dial the message code (1-10 digits)
Press
The console is cleared.
External line
This could be a call to another office exchange within the private network or to the public network.
z
Dial the code to get a line (for the line you wish to access and the external number
The display shows TRK OUTGOING , line data and momentarily the dialled number.
a
Press to extend the call
The call is extended and the console is cleared.
OPI 3214
OPI 3214
Extending
Bypassing
Diverted extension
When you have called a diverted extension (the right side of the display shows the answering position and the bottom row shows
Clear > j the dialled number).
Press * 6 0 *
Dial z
Dial the extension number
Speech >
#
Press to activate bypassing j
Press
If the diverted extension accepts the call: a
Press to extend the call
Abscence information
When you have called an extension and recieve absence
Speech > information.
j
Press
The extension is called once again but this time there is no
Speech > abscence information.
j
Press
If the diverted extension accepts the call: a
Press to extend the call
27
28
Service Facilities
Service Facilities
On hold
Putting an ongoing call temporarily on hold leaves the console free to perform other functions. The call is time supervised, you are recalled if the call is not retrieved within a certain time period.
The call being put on hold must be in speech connection with the console, e.i. either < or -> must be displayed and the other side of the display must be idle.
To put a call on hold: a
Press to extend the call
To retrieve the last call put on hold, the console must be in idle state.
k
< Clear Press
You can also press the Clear > key. The call is retrieved.
Note: If you have extended calls after a call was put on hold, and any of these calls have not been answered, the last extended call will be retrieved.
For a retrieved call the display shows RECALL and depending on type of call, EXTENSION or TRK with the relevant number, name or line data.
OPI 3214
Service Facilities
To put on hold using loop keys, Loop 1-4
An alternative method to put a call on hold is by using a loop key.
Loop 2
To put the call on hold: g
Press a free loop key
The corresponding loop key lamp flashes and the console is cleared.
To retrieve the call:
Loop 2 g
Press the relevant loop key
The lamp extinguishes and you have speech connection with the party that was put on hold.
The display shows RECALL and depending on type of call,
EXTENSION or TRK with the relevant number, name or line data.
To put on hold using the Monitor loop key
Calls can also be put on hold using the monitor loop key. This method allows the operator to listen to the party that was put on hold. The call is not time supervised and does not recall.
Monitor loop
Note: The Monitor loop key cannot be applied to a conference call.
g
Press to put the call on hold
The lamp lights and flashes slowly.
The console is cleared and a one way listening path is established to allow you to monitor the party that is put on hold.
Monitor loop g
Press to retrieve the call on hold
The display shows RECALL and depending on type of call,
EXTENSION or TRK with the relevant number, name or line data.
OPI 3214 29
30
Service Facilities
Announcing
When you receive a call for an extension that needs to be announced before extending follow these procedures (the console must be in manual extending mode).
The extension is free
z
Dial the extension number
The right side of the display shows EXTENSION and the called
Speech > extension’s number and name.
j
Press
When the called party answers, ANSWER is shown.
Note: If the extension called is in a private network there is no need to press Speech > to call as it is done automatically.
Announce the call
Note: If you want to speak to both parties simultanoeusly, press the <Speech> key before extending.
a
Press to extend the call
The call is extended and the console is cleared.
The extension is busy
If you are announcing a call to a busy extension and call waiting is permitted.
The display shows BUSY and C.WAIT PERMIT
If the caller wishes to wait: !
Press to activate call announcing a
Press to camp on the call
The call is camped on to the extension with announcing, the console is cleared. When the extension becomes free you will be recalled.
OPI 3214
Service Facilities
Display example:
C= 1 I= 0 RECALL
TRK RECALL EXTENSION RESERVED
010003012 206
BOB BURNES
15:25 a
Press
Speech connection with the party that was put on hold.
Speech > j
Press
The console rings the extension. When the called party answers,
ANSWER is shown.
< Speech >
Announce the call g
Press
Speech connection with the caller and the extension.
a
Press to extend the call
The call is extended and the console is cleared.
OPI 3214 31
32
Service Facilities
Recall
A recall is a:
• Call put on hold by the answer/extend key.
• Call put on hold by a loop key.
• Call extended to a free extension which does not answer.
• Call extended to a busy extension.
The calls are time supervised. When the call is not retrieved or answered within a predetermined time (changeable by the system administrator), the call will be returned to the console.
Calls put on hold by ANS/EXT key or by a Loop key
The console rings (if put on hold by a loop key, the corresponding key flashes).
Display example:
C= 1 I= 0 RECALL
TRK RECALL
010003012
15:25
If the recall is from an extension, EXTENSION , number and name is shown instead of TRK and line data.
a
Press to answer the call
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OPI 3214
Service Facilities
No answer or busy extension
The console rings.
Display example:
C= 1 I= 0 RECALL
TRK RECALL EXTENSION BUSY
010003012 206
BOB BURNES
15:25
If the recall is from an extension, EXTENSION , number and name is shown instead of TRK and line data. If the called extension is free,
FREE is shown instead of BUSY .
a
Press to answer the call
If the extension answers:
A warning tone is heard, ANSWER is displayed and you have speech connection with both parties.
a
Press to extend the call
The call is extended and the console is cleared.
33
34
Service Facilities
Call metering
An extension can request an external line with call metering. Do this using one of the following four methods:
Note: The two first methods are not possible for a cordless or IP extension, or for an ISDN terminal, as manual ringing is not applicable towards these types of extensions.
Calling extension first
This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call.
Ask the extension to hang up z
Dial the extension number
$
Press z
Dial the external number
Ask the called party to hold the line k
< Speech Press and announce the call
< Speech >
You are reconnected to the extension.
g
Press to talk to both parties a
Press to extend the call
The call is extended and the console is cleared.
OPI 3214
Service Facilities
Calling external party first
Ask the extension to hang up $
Press z
Make an external call in the usual manner
Ask the called party to hold the line z
Call the extension
Speech > j
Press
< Speech >
Announce the call when the extension answers g
Press to talk to both parties a
Press to extend the call
The call is extended and the console is cleared.
Extension is waiting with the handset off
$
Press z
Dial the external number
< Speech >
Inform the called party that you have a caller for them g
Press to talk to both parties
Announce the call a
Press to extend the call
The call is extended and the console is cleared.
OPI 3214 35
Service Facilities
36
Extend dial tone
An extension calls the console and requests an external metered line.
Ask the caller to hold the line $
Press z
Dial the code to get an external line
Dial tone.
a
Press to extend the call
The line is extended and the console is cleared.
Recall from a metered call
All metered calls are recalled to the operator on completion so the operator can read the meter.
Display example:
C= 1 I= 0 RECALL METER
EXTENSION
206
BOB BURNES
76 15:25 a
Press
Note the number of pulses and the extension number/name $
Press
The last display row changes to show the external number.
Note the external number k
< Clear Press
The call metered is zeroed and the console is cleared.
Note: External numbers with a maximum of 20 digits can be read. If you press the METER key once again, the display switches to shows the number of metered pulses again.
OPI 3214
Service Facilities
OPI 3214
Serial calls
A serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the console. The operator dials the next extension and extends the next call.
Note: If you need to be absent marked after a serial call has been ordered, the function ‘diversion of recall’ must be activated, see section
“ Recalls diverted to another console ” on page 38
.
When the incoming external call requests a serial call:
Instruct the caller to hold after each finished conversation /
Press z
Dial the extension number
Proceed in the same manner as section “ Extending ” on page 17
.
Each time a conversation is finished the caller is recalled to the console. Display example:
C= 1 I= 0 RECALL SERIAL
TRK RECALL
010003012
15:25 a
Press to answer and ask which extension he/she requires next z
Dial the next number and extend
When the last conversation is completed: a
Press to connect to the caller
/
Press to cancel the serial call function k
< Clear Press
The call is disconnected and the console is cleared.
37
Service Facilities
Recalls diverted to another console
If you need to leave the console unattended e.g. during a serial call you must insure that all calls are redirected to another operator.
To order diversion of recalls: * 2 1 * z
Dial and dial the individual operator number
#
Press
Note: U.K., press
%
Press to activate
* 2 *
No.
#
The display shows OFF DUTY on the top row.
To cancel the diversion of recalls: %
Press
Note: You can also dial
(U.K.:
# 2 #
).
# 2 1 #
to cancel the diversion
38
Dialling during a connected call
When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.
k
< Speech Press during the call
The display shows DTMF-TONE , informing that you have entered
DTMF mode.
z
Dial the requested digits k
< Speech Press to end DTMF mode k
< Clear Press to terminate
The console is cleared and the call is disconnected.
OPI 3214
OPI 3214
Service Facilities
Intrusion and forced release
For urgent calls you can use the intrusion function to enter busy extensions and, if accepted, disconnect him/her to extend the new call.
An incoming urgent call is connected to the console.
z
Dial extension number
The display shows BUSY or C.WAITING
indicating that the
Speech > extension is busy or busy with a call camped on.
j
Press to intrude on the conversation
The intrusion tone is heard and you are connected to the ongoing conversation.
Inform the called party about the urgent call
Speech >
If the extension agrees to accept the new call
j
Press
The required connection is kept, the other extension is disconnected.
a
Press to connect the call
The urgent call is connected to the extension, the console is cleared.
If the extension wishes to finish the ongoing conversation first
k
< Speech Press
You are connected to the urgent caller.
Inform the caller that you will extend the call as soon as the extension is free a
Press to camp on the call
The caller is camped on to the extension and the console is cleared.
39
40
Service Facilities
If the extensions class of service does not permit intrusion
The bottom row shows RESTRICTED , signalling that intrusion is not permitted on this extension.
k
< Speech Press
You are connected to the urgent caller.
Inform the caller that you are unable to intrude and that they will have to wait until the extension is free a
Press to camp on the call
The caller is camped on to the extension and the console is cleared.
Call splitting
When two parties are connected to the console (internal or external), call splitting allows you to converse privately with either party.
k
< Speech Press to speak to the left party only
Speech connection with the left party.
Speech > or j
Press to speak to the right party only
Speech connection with the right party.
OPI 3214
Assistance
Assistance
OPI 3214
Assistance methods
If an extension cannot or is not allowed to perform a task, it can contact an operator to request assistance.
The operator can:
• Call the extension first
• Call the external/other party first
• Request the extension to wait for the call with the handset off
• Extend the dial tone so they can make the call themselves.
Note: 1 and 2 cannot be used for an cordless or IP extension, or an ISDN teminal as manual ringing is not applicable towards these types of extensions.
Extension first
The extension hangs up after phoning the operator to request assistance. This method of assistance prevents the extension from making or receiving any calls.
z
Dial the extension number and the requested number
Speech > j
Press (if the requested number is an internal number)
Inform the called party and ask to hold k
< Speech Press
Announce the call a
Press to extend the call
The call is extended and the console is cleared.
41
Assistance
42
Other party first
This allows the extension to initiate or receive calls while the operator contacts the other party.
z
Dial the number of the other party
Inform the called party and ask to hold z
Dial the extension number
Speech > j
Press
The console rings the extension.
Announce the call when the extension answers a
Press to extend the call
The call is extended and the console is cleared.
Extension is waiting with handset off
z
Dial the number of the other party
< Speech >
Ask the called party to hold g
Press to talk to both parties
Announce the call a
Press to extend the call
The call is extended and the console is cleared.
Extending dial tone
The calling party requests an external line.
Ask the caller to hold z
Dial the route access code for an external line
Dial tone.
a
Press to extend the line
The line is extended to the extension allowing the caller to make the external call, the console is cleared.
OPI 3214
OPI 3214
Assistance
Conference calls
A conference call can be established with a maximum of
8 members, you can either lead the conference or be a member.
Conference leader/initiator
To initiate a conference (console is idle on both sides): * 3 #
Dial
The display shows CONFER.
and FREE .
To add a member to the conference: z
Dial the extension number
Speech > j
Press
The console rings the extension, inform the extension that a conference call is starting.
a
Press
The number of conference members is displayed to the left on the
3rd row.
Repeat the procedure to add more conference members
To disconnect from an established conference: k
< Clear Press
The console is cleared.
Note: When the maximum number of participants is reached, you are automatically disconnected from the conference.
43
44
Assistance
Conference member
An extension can include an operator in a conference they have initiated.
Note: As a conference member you do not have access to any operator functions.
a
Press
You are connected to the calling party. The caller informs you that you are connected to a conference.
k
< Clear Press to terminate
You are disconnected from the conference and the console is cleared.
Internal group hunting
You can help group members to leave and join a group.
To leave the group: * 2 1 * z
Dial and dial the extension number
#
Press
Note: U.K., press
* 2 #
No.
#
To re-enter the group: # 2 1 * z
Dial and dial the extension number
#
Press
Note: U.K., press
# 2 *
No.
#
OPI 3214
OPI 3214
Assistance
Programming individual abbreviated numbers
You can assist extensions to program individual abbreviated numbers to digit keys 0-9 on the telephone key pad. The number to be programmed may consist of a maximum of 20 digits.
Note: The extension must have access to this function.
To program or alter a number: * 5 1 *
Dial
( z *
Dial the extension number and press
0
—
9
)
*
Dial selected digit and press
Note: Finland press (
1
–
9
)
* z #
Dial the complete number and press
(
To erase a specific number: # 5 1 *
Dial
0
—
9 z
)
*
# Dial the extension number and press
Dial selected digit and press
Note: Finland press (
1
–
9
)
#
To erase all numbers: # 5 1 *
Dial z #
Dial the extension number and press
45
46
Assistance
Authorisation code
You can lock/unlock an extension using the individual authorisation code.
To lock an extension: * 7 6 *
Dial z #
Dial the extension number and press
To unlock an extension: # 7 6 *
Dial z *
Dial the extension number and press z #
Dial the individual authorisation code and press
Contact your system administrator regarding the authorisation code.
OPI 3214
Assistance
OPI 3214
Diversion
You can assist an extension to divert calls to a predetermined position specified by the system administrator.
Note: The extension must have access to this function.
Direct diversion when a call is extended to the extension
Activate: * 2 1 *
Dial z #
Dial the extension number and press
Note: U.K., press
* 2 *
No.
#
Cancel: # 2 1 *
Dial z #
Dial the extension number and press
Note: U.K., press
# 2 *
No.
#
Diversion when the extension does not answer
Activate: * 2 1 1 *
Dial z #
Dial the extension number and press
Cancel: # 2 1 1 *
Dial z #
Dial the extension number and press
47
Assistance
48
Diversion when the extension is busy
Activate: * 2 1 2 *
Dial z #
Dial the extension number and press
Cancel: # 2 1 2 *
Dial z #
Dial the extension number and press
Internal follow-me
Assist an extension to divert calls to an alternative extension number.
Note: The extension must have access to this function.
Activate: * 2 1 *
Dial z *
Dial the extension number and press
Note: U.K., press
* 2 #
No.
# z #
Dial the new number and press
Cancel: # 2 1 *
Dial z #
Dial the extension number and press
Note: U.K., press
# 2 *
No.
#
OPI 3214
OPI 3214
Assistance
External follow-me
You can assist an extension to divert calls to an external number.
Note: The extension must have access to this function.
Activate: * 2 2 *
Dial z #
Dial the extension number and press z #
Dial the code to get a line/external no. and press
Cancel: # 2 2 *
Dial z #
Dial the extension number and press
Follow-me to paging unit
You can assist an extension to divert calls to a paging unit.
Activate: * 2 1 8 *
Dial z #
Dial the extension number and press
Cancel: # 2 1 8 *
Dial z #
Dial the extension number and press
49
50
Assistance
Absence information (activated message diversion)
You can assist an extension to divert calls into an absence message. The diversion reason is a predefined one digit code.
Time of return is written as four digits, HHMM (time of day) MMDD
(Date).
(
Activate: * 2 3 0 *
Dial
0
—
9 z
)
*
* Dial the extension number and press
Dial reason code and press
Contact your system administrator regarding the valid reason codes.
z #
Dial time or date (HHMM or MMDD) of return and press
(
If no time or date is required: * 2 3 0 *
Dial
0
—
9 z
)
*
# Dial the extension number and press
Dial reason code and press
Contact your system administrator regarding the valid reason codes.
Cancel: # 2 3 0 *
Dial z #
Dial the extension number and press
OPI 3214
OPI 3214
Assistance
Data traffic
Call to a data extension that is free: z
Dial the data extension number k
< Speech Press to call the extension
When the called party answers: z
Dial the data extension number again
The display shows DATA EXT (and FREE if the extension is free).
a
Press to extend the call
The call is extended and the console is cleared.
If the data extension is in test mode:
The display shows DATA EXT and TEST , informing you that it is not possible to make a connection.
If the data extension is in local mode:
The display shows DATA EXT and LOCAL , informing that it is not possible to make a connection.
If you cannot make a connection: k
< Clear Press to clear the console
51
52
Assistance
Personal number (optional)
As an operator, you can activate, change or deactivate this function for a selected extension.
When an extension has activated a personal number search profile, incoming calls are transferred to internal or external telephones or back-up services (i.e. voice mail or operator) in the decided order to find the called person.
Depending on the functionality of your office exchange, the extension can have either one individual search profile or choose between five individual search profiles.
The search profiles are programmed or modified by the system administrator.
Activate: * 1 0 *
Dial z *
Dial the extension number and press
(
If a special search profile is required: 1
—
5
)
Dial the search profile digit
Note: If a search profile digit is not entered, the default list is activated.
#
Press
Personal number is activated.
Cancel: # 1 0 *
Dial z #
Dial the extension number and press
Personal number is deactivated.
OPI 3214
OPI 3214
Assistance
Free seating
You can assist a user with the log off procedure. (The log on procedure must be done by the user from the telephone to be used.)
To log off:
# 1 1 *
Dial z #
Dial the extension number and press
The user is logged off from the used telephone.
General cancellation
You can cancel the following facilities on behalf of an extension by dialling a general cancellation command:
• Automatic callback
• Diversion direct
• Diversion when the extension is busy
• Diversion when the extension does not answer
• Do not disturb
• Flexible night service
• Follow-me (internal, external)
• Manual message waiting
• Absence information (message diversion) # 0 0 1 *
Dial z #
Dial the extension number and press
General cancellation.
53
54
Outgoing Calls
Outgoing Calls
Via any external line
Note: The console must be in idle state with no party on the left side of the display.
z
Dial the code to get an external line and the number
Display example:
C= 1 I= 0
TRK OUTGOING
010003012
0084220000 15:25
To terminate the conversation: k
< Clear Press
The call is disconnected and the console is cleared.
OPI 3214
Outgoing Calls
If all lines are busy, CONGEST.
is displayed, you can start supervision and be recalled when the line becomes free: !
Press a
Press
The route is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL ,
TRK and OUTGOING .
a
Press to answer
Dial the external number
If urgent and all external lines are busy you can select a specific
.
OPI 3214
* 0 *
Via a specific external line
Dial z #
Dial the line number and press z
Dial the code to get an external line and the external number k
< Clear Press to terminate the conversation
The call is disconnected and the console is cleared.
If the line is busy you can start supervision and be recalled when the line becomes free: !
Press a
Press
The line is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL , TRK and OUTGOING .
a
Press to answer
55
56
Outgoing Calls
If you need to make an urgent call and all lines are busy you can intrude and force release a line: k
< Speech Press to intrude
Inform the parties on the line about the situation.
k
< Speech Press to force release
The call is disconnected and the console is cleared.
Start dialling again, use either ‘Via any line’ or ‘Via a specific line’.
Via an ISDN line or via a direct line to another office exchange
z
Dial the code for the ISDN external line or for the direct line z
Dial the external number
The dialled number is shown temporarily, then the display shows
(example):
C= 1 I= 0
TRK OUTGOING <-
010003012
15:25 k
< Clear Press to terminate the conversation
The call is disconnected and the console is cleared.
Note: If all lines are busy CONGEST.
is shown.
OPI 3214
Outgoing Calls
To an extension in the private network
z
Dial the extension number
The dialled number is shown temporarily, then the display shows
(example):
C= 1 I= 0
TRK OUTGOING <-
206
BOB BURNES
15:25 k
< Clear Press to terminate the conversation
The call is disconnected and the console is cleared.
Note: If all lines are busy CONGEST.
is shown.
To an extension in your own exchange
Normal call: z
Dial the extension number
Display example:
C= 1 I= 0
EXTENSION FREE
206
BOB BURNES
15:25 k
< Speech Press
The console rings the extension and ANSWER is displayed when the extension answers.
k
< Clear Press to terminate the conversation
The call is disconnected and the console is cleared.
OPI 3214 57
Outgoing Calls
If the called extension has activated an absence information:
. You can
bypass the information, see section “ Bypassing ” on page 27
.
If the called extension is diverted:
Display example:
C= 1 I= 0
EXTENSION FREE
207
DAVID GILMOUR
BOB BURNES 206 15:25
You can bypass the diversion, see section “ Bypassing ” on page 27
.
If the called extension has external follow-me:
FWD TO TRUNK is displayed momentarily, then the display shows
(example):
C= 1 I= 0
TRK OUTGOING <-
010003012
BOB BURNES 206 15:25
58 OPI 3214
Outgoing Calls
If the extension is busy ( BUSY is displayed), or a cordless or an IP extension is unavailable ( UNAVAIL is displayed), you can supervise the line until the extension becomes free:
Note: A free extension that does not answer a call can also be supervised.
! a
Press
The extension is camped on. The console is cleared and the extension cannot initiate new calls. The console rings when the extension becomes free.
Display example:
C= 1 I= 0 RECALL
EXTENSION RECALL
206
BOB BURNES
15:25 a
Press to answer the call
RESERVED is displayed.
k
< Speech Press to call the extension
The console rings the extension and ANSWER is displayed when the extension answers.
k
< Clear Press to terminate the call
The call is disconnected and the console is cleared.
If the extension is in line locked out state:
The display shows EXTENSION L.LOCKED
.
k
< Clear Press to clear the console
Note: When EXTENSION L.LOCKED
appears on the display you must clear the console and inform maintenance personnel so an investigation can be launched.
OPI 3214 59
60
Outgoing Calls
To another operator
z
Dial the individual operator number
OPERATOR FREE and the individual operator number and name are displayed. ANSWER is displayed when the operator has answered.
k
< Clear Press to terminate the conversation
The call is disconnected and the console is cleared.
To paging unit
Persons equipped with a wireless paging receiver, can be paged from your console. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person. If you receive a congestion tone when paging, this indicates that the paged person has his paging receiver in the charging rack and is probably out of the office.
z
Dial the extension number of the person you want to page
@
Press to activate the paging facility
The paging starts.
! a
Press
You will be recalled when the person answers.
Answer the recall in the normal way
Note: If the paged person does not answer within a certain time, you will not be recalled.
OPI 3214
Outgoing Calls
OPI 3214
Paging receivers with voice message: z
Dial the extension number of the person you want to page
@
Press to activate the paging facility
The paging starts. The display shows PAGING on the first row.
Leave your message after the tone
Just before the predetermined speech time is ended, a warning tone will be heard.
Note: The voice channel can be a one way or both way connection.
You can also send a digit message code, see section “ Paging unit ” on page 25
.
* 8 1 0 * Alarm paging without message code:
Dial z #
Dial pagee’s extension number and press
Alarm paging with message code: * 8 1 0 *
Dial z *
Dial pagee’s extension number and press z
Dial the message code (1-10 digits)
#
Press
Note: The alarm paging continues until it is answered.
Last external number redial
To redial the last external number called from the console: * * *
Dial
Note: Sweden and Finland press
* * 0
61
Outgoing Calls
62
Abbreviated dialling
Common abbreviated number
These numbers are the same for all users and are programmed centrally from the maintenance terminal.
z
Dial the common abbreviated number and proceed as a normal dialled call
Individual abbreviated number
You can program up to 10 individual abbreviated numbers for your own use by using the digit keys 0-9 on the telephone key pad. The programmed numbers can consist of a maximum of 20 digits.
Note: The console must have access privileges to this function.
* *
(
0
—
9
)
Press and dial the selected digit and proceed as a normal dialled call
Note: Finland press
* *
(
1
–
9
)
* 5 1 * To program or alter an individual abbreviated number:
Dial
(
0
—
9
)
*
Dial selected digit and press
Note: Finland press (
1
–
9
)
* z #
Dial the complete number and press
(
# 5 1 * To erase a specific number:
Dial 0
—
9
)
#
Dial selected digit and press
Note: Finland press (
1
–
9
)
#
To erase all numbers: # 5 1 #
Dial
OPI 3214
OPI 3214
Other Useful Facilities
Other Useful Facilities
Clock
The time of day is shown in the bottom right hand corner of the display.
AM/PM is only shown if the exchange is programmed in 12 hour format.
Choice of language (optional)
One of the following languages can be chosen to be used for the display information on your console.
Digit 0—4 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
(
0
To choose a new language: * 0 8 *
Dial
—
4
)
#
Enter the language code and press
63
Other Useful Facilities
64
Night service
The exchange has four different types of night service:
Common night service
All incoming calls are rerouted to a predetermined extension(s).
Individual night service
Incoming calls on a particular external line or a group of external lines are rerouted to a predetermined extension or customer.
Universal night service
Incoming calls are signalled on several bells situated at different locations in the building. Any extension can answer the calls by lifting the handset and dialling a predetermined answer code.
Flexible night service
You can assist in assigning an external line to an extension for use temporarily.
* 8 4 * To order flexible night service:
Dial z *
Dial the extension number and press z *
Dial the code to get an external line and press z #
Dial the external line number and press
# 8 z
4
#
* To cancel flexible night service:
Dial
Dial the extension number and press
Note: If night service is not cancelled by you manually and if it has lasted at least one hour, the flexible night service will be cancelled automatically one hour after the exchange has been switched back to day service.
OPI 3214
OPI 3214
Other Useful Facilities
Alarm
If a fault occurs in the exchange, the Alarm lamp flashes.
Use the following procedure to acknowledge the alarm: h
Alarm Press and hold while reading the display
The bottom right hand corner of the display shows 2, 3 or 4. The number indicates the degree of seriousness:
2 = Requires action within one week
3 = Requires immediate action during normal working hours
4 = Demands immediate action at all times
The purpose with the acknowledgement of the alarm is to avoid other operators from reporting the alarm. After acknowledgement, you must report the alarm to maintenance, stating the alarm class as above.
When the Alarm key is released, the key lamp changes to steady light. This indicator remains until maintenance staff have eliminated the fault and erased the alarm from the maintenance terminal.
If you press the Alarm key while the lamp shows steady light, EXG
SERV is displayed in the bottom right corner indicating that the exchange is being repaired.
Emergency switching
It is possible to switch the exchange into emergency state. This only allows predetermined extensions to initiate calls.
To switch the exchange into emergency state: * 9 0 #
Dial
EXG EMER is shown in the upper right corner of the display.
To return the exchange to normal state: # 9 0 #
Dial
65
66
Other Useful Facilities
Malicious call tracing
If you are disturbed by malicious external incoming calls you can invoke the malicious call tracing service which will cause an alarm and printout. The printout will contain the calling number, the dialled number, date and time. This information can then be used to determine the origin of the malicious calls.
Note: The incoming route must have a category for MCT.
The feature is supported by the interworking public exchange.
To invoke the malicious call tracing service: # 3 9 #
Dial
Busy verification
If a specific extension or external line has been busy for an unusually long time, you can verify its status.
Note: The right side of the console must be idle. z
Dial the extension number or z
Access a specific external line
Speech > j
Press
The right side of the display shows who is connected to the busy extension or external line.
OPI 3214
OPI 3214
Other Useful Facilities
Fault location
There may be situations when there are problems with a specific external line or other interference to equipment failure. There are two ways to verify faulty external lines:
If static or other interference is noticed while connected to an external party, make note of the route number, line module numbers and the external line number.
If all external lines are busy more frequently than seems reasonable, or there is any reason to suspect a problem in a specific external line, each one may be checked, individually, using the procedure
described in section “ Via a specific external line ” on page 55
.
The following information should be included in the report:
• Location
• Route number, line module numbers and external line number
• Person reporting the trouble
• Date and time reported
• Person correcting the problem
• Date and time corrected
• Fault reported
• Fault found
67
Display Description
Display Description
C = 00
I = 00
The display codes indicate which function the console is currently performing. The display consist of 5x40 characters.
1 2
5
3 4
8
6
10
9
7
11
The top row (1-4)
How many common and individual calls are waiting to be answered. The type of incoming call. Calls in a metered state.
Paging and serial call indication. Console and exchange status.
Queue information (1)
Common operator queue, two digits
Individual operator queue, two digits
68 OPI 3214
Display Description
DIVERTED
EMERGENCY
INTERNAL
PRIVATE TRK
PUBLIC TRK
RECALL
REROUTED
METER
PAGING
SERIAL
BLOCKED
EXG EMER.
NIGHT SERV.
OFF DUTY
Type of incoming call (2)
Diverted call
Emergency call (internal)
Internal call
Call from a private network line
Call from a public line
Recall call
Rerouted call
Activated metering, paging or serial call (3)
Metered call
Paging call
Serial call
Console or exchange status (4)
Console is blocked
Exchange is in emergency state
Exchange is night switched
Console is in absent mode
OPI 3214 abc
ABSENT
ANSWER
The second row (5)
Type and status of source call and destination call. Direction of the current connection. The second row is divided into two parts:
• The source (left side) shows details on the first connection, this is usually an incoming call to be extended by the operator, but also an outgoing call when initiated by the operator.
• The destination (right side) shows details on the second connection.
This is usually the extension an incoming call is connected to.
Line identity, TRK is default (changed by system administrator)
Called party is absent
Call is answered
69
Display Description
70
OUTGOING
RECALL
RESERVED
SPEECH
TEST
TRANSFER
TRK
UNAVAIL
VACANT
WAIT
<-
->
<-->
BLOCKED
BUSY
CONFER.
CONGEST.
C.WAITING
DATA EXT
DTMF-TONE
EXTENSION
FREE
FORWARD TO
TRUNK
INCOMING
INTERCEPT
ISDN EXT
L.LOCKED
LOCAL
MEMBER
NO DIST
NO RESP
OPERATOR
Called party or line is blocked
Called party is busy
Conference call
Congestion
Call waiting
Data extension
Dialling-during speech mode
Voice extension
Called party is free
Called party has activated external follow-me
Incoming call
Interception call
ISDN terminal
Line locked out
Local mode
Member in a conference
Do not disturb
No response
Operator
Outgoing external line
Recall
Reserved
Speech mode
Test mode
Transfered call
External line
Unavailable number
Vacant number
Wait
The console is connected to the left side
The console is connected to the right side
The console is connected to both sides
OPI 3214
OPI 3214
Display Description
1-19 digits
9 digits
1-19 digits
The third row (6-7)
Party identity for source side (left) and destination side (right).
Party identity source side (6)
Number (extension or operator)
External line data (external line)
Party identity destination side (7)
Number (extension or operator)
The forth row (8-9)
Name identity for source side (left) and destination side (right).
Note: The name is shown only if it is received from the calling or called party.The function ”Name identity” must be installed in your exchange.
1-19 charachters
Name identity source side (8) and destination side (9)
Name
71
Display Description
The fifth row (10-11)
Dialled number and name (if available), metering pulses, interception information, absence messages. Alarm category or maintenance. Time of day.
Note: Name presentation will only be displayed if your exchange is equipped with this function, and if the extension or group has a named assigned.
1-19 characters,
1-10 digits
1-19 digits
ACCEPTED
C.WAIT PERMIT
CONGESTION
MISCALL
REJECTED
RESTRICTED
Dialled number, name and number for diverted extension, metering pulses, absence information, etc. (10)
Name and number for diverted extension
Dialled number
Accepted
Call waiting is permitted
Congestion
Missed call. Dialled procedure has a wrong format
Rejected call
Restricted
15:25
3:25 AM
3:25 PM
ALARM:n
EXG SERV
NO ALARM
System time, alarm class or maintenance status (11)
System time in 24 hours format
System time AM in 12 hours format
System time PM in 12 hours format
Alarm class, n=2, 3 or 4
Service is ongoing
No alarm in log
72 OPI 3214
Key Description
Key Description
%
Console on or off.
Switches the operator console on or off. Also used to deny more calls to the console.
Note: If all consoles are in OFF state the exchange will be switched for night service.
$
Meter key.
To mark an outgoing external line call for metering.
/
Serial key.
Used when an external caller wants to talk to several people in sequence. The call is automatically recalled to the console when the internal party goes on-hook.
@
Page key.
To access the paging capabilities.
h
Alarm Alarm key.
To acknowledge any system alarms. Key lamp flashes slowly at alarms and shows steady light when the alarm is acknowledged.
h
Automatic answer Automatic answer mode.
Calls are automatically switched through, in the received order, without having to press ANS/EXT. Key lamp shows steady light when automatic answer is activated.
h
Automatic extending Automatic extend mode.
Calls are automatically extended, after the last entered digit, without having to press ANS/EXT. Key lamp shows steady light when automatic answer is activated.
h
Continuous ring Continous ring mode.
Incoming calls are signalled with repeated ring signals. Key lamp shows steady light when continuous ring is activated.
OPI 3214 73
Key Description
74 h
Headset Headset key.
To switch between handset and headset. The key lamp shows steady light when headset is used.
Note: Headset is optional. h
Flash Flash key.
To cause a time break on a connected external line. You can for
Loop 1-4 instance signal a toll operator or other PBXs.
g
Supervision loop keys.
Used to hold individual calls, to camp on to a busy external line or to assist in paging and conferencing. Key lamp flashes slowly when
Monitor loop the feature is activated and fast when a predetermined time for a call put on hold is expired.
g
Monitor key.
To monitor a call on hold. Press again to reconnect to the monitored call, e.g. during call set-ups such as: paging, international calls, long distance calls or person to person calls. Key lamp flashes slowly when monitoring is activated.
k
< Speech Speech connect key.
Speech >
To talk to the source party.
j
Speech connect key.
< Speech >
To talk to the destination party.
g
Speech connect key.
To talk to both parties simultaneously.
The circumstances for the use of the speech keys are:
• Manual start of ring signal.
• Implement the call splitting and intrusion features.
• Ring an extension when it is in the reserved state.
• Announce a call to an extension.
• Check the connection to a busy extension.
k
< Clear Clear source key.
To disconnect the source party and to clear the left side of the display (centre row). Also used to retrieve last extended call or call
Clear > put on hold.
j
Clear destination key.
To disconnect the destination party and to clear the right side of the display (centre row). Also used to retrieve last extended call or call put on hold.
OPI 3214
OPI 3214
Key Description
!
Announcing key.
To initiate extending with announcement or camp on to busy extension or external line.
a
Answer/Extend key.
To answer and extend incoming external line calls. The key is also used to start automatic ring signal and to put a call on hold.
~
Microphone mute key.
To turn the microphone on or off. The caller will not be able to hear the conversation in your room. Key lamp shows steady light when activated. The key is also used to cancel the ring signal for the current call.
V
Volume control keys.
To change the volume.
Press to talk button.
Located on handset. Used in two ways:
Press and hold: Speech connection with connected party(ies).
Release: Disconnect from connected party(ies).
75
Index
Index
A
Absence information (message diversion) 50
Announce call before extending 18
B
C
Choice of language (optional) 63
D
Dialling during a connected call 38
E
F
G
H
76 OPI 3214
Index
I
An extension calls the console 13
An operator calls the console 14
Individual abbreviated number 62
Intrusion and forced release 39
K
L
Last external number redial 61
M
Manual or automatic extending 10
N
O
To an extension in the private network 57
To an extension in your own exchange 57
Via a specific external line 55
Via an ISDN line or via a direct line to
P
Programming individual abbreviated
R
Recalls diverted to another console 38
S
T
U
V
OPI 3214 77
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.
Ericsson Enterprise AB
All rights reserved.
For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on http://www.ericsson.com/enterprise
© Ericsson Enterprise AB 2002
EN/LZT 103 12 R1A
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Table of contents
- 2 Welcome
- 3 Table of Contents
- 4 Introduction
- 4 How this manual works
- 5 The Console
- 6 Description
- 7 Accessories – option unit
- 8 Preparing the Console
- 8 On/Off duty
- 9 Acoustic signal
- 9 Manual or automatic answer
- 10 Manual or automatic extending
- 11 Incoming Calls
- 11 Normal incoming calls
- 12 Rerouted calls
- 13 An extension calls the console
- 14 An operator calls the console
- 14 Inquiry
- 15 Emergency calls
- 15 Diverted calls
- 16 Absence information (message diversion)
- 17 Extending
- 17 Free extension
- 19 Busy extension
- 20 Barred extension
- 21 Vacant number
- 21 Absence information (activated message diversion)
- 22 Diverted extension
- 22 External follow-me
- 23 Personal number
- 24 Operators and groups
- 25 Paging unit
- 26 External line
- 27 Bypassing
- 28 Service Facilities
- 28 On hold
- 30 Announcing
- 32 Recall
- 34 Call metering
- 37 Serial calls
- 38 Recalls diverted to another console
- 38 Dialling during a connected call
- 39 Intrusion and forced release
- 40 Call splitting
- 41 Assistance
- 41 Assistance methods
- 43 Conference calls
- 44 Internal group hunting
- 45 Programming individual abbreviated numbers
- 46 Authorisation code
- 47 Diversion
- 48 Internal follow-me
- 49 External follow-me
- 49 Follow-me to paging unit
- 50 Absence information (activated message diversion)
- 51 Data traffic
- 52 Personal number (optional)
- 53 Free seating
- 53 General cancellation
- 54 Outgoing Calls
- 54 Via any external line
- 55 Via a specific external line
- 56 Via an ISDN line or via a direct line to another office exchange
- 57 To an extension in the private network
- 57 To an extension in your own exchange
- 60 To another operator
- 60 To paging unit
- 61 Last external number redial
- 62 Abbreviated dialling
- 63 Other Useful Facilities
- 63 Clock
- 63 Choice of language (optional)
- 64 Night service
- 65 Alarm
- 65 Emergency switching
- 66 Malicious call tracing
- 66 Busy verification
- 67 Fault location
- 68 Display Description
- 68 The top row (1-4)
- 69 The second row (5)
- 71 The third row (6-7)
- 71 The forth row (8-9)
- 72 The fifth row (10-11)
- 73 Key Description
- 76 Index