Ericsson OPI-II User guide

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OPI 3214

Operator Console for MD110 Communication System

User Guide

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Welcome

2

Welcome

Welcome to the User Guide for the OPI 3214 Operator Console in the Ericsson MD110 communication system.

It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.

Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. Step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User

Guide for your reference.

The User Guide describes the facilities of the OPI 3214 operator console as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from: http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: OPI 3214 is a system terminal, i.e. it can only be used for an Ericsson private branch exchange that supports this type of terminal.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Hereby, Ericsson Enterprise AB declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC.

Please refer to: http://www.ericsson.com/sdoc

EN/LZT 103 12 R1A

© Ericsson Enterprise AB 2002

All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.

OPI 3214

Table of Contents

page

Introduction ...................................................... 4

The Console ..................................................... 5

Preparing the Console ...................................... 8

Incoming Calls ............................................... 11

Extending ....................................................... 17

Service Facilities ............................................. 28

Assistance ..................................................... 41

Outgoing Calls ............................................... 54

Other Useful Facilities ..................................... 63

Display Description ......................................... 68

Key Description .............................................. 73

Index .............................................................. 76

Table of Contents

OPI 3214 3

4

Introduction

Introduction

How this manual works

The initial section of the manual introduces the equipment and familiarises you with the layout of the console.

The main body of the manual covers all the operating functions e.g. answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text.

For example: h

Automatic answer Press

The systems response is shown with explanatory text and, if relevant, a display picture.

A quick reference guide is delivered together with this manual. The guide covers which keys to press for common operating actions and a list of call processing, special function and service key functions.

OPI 3214

OPI 3214

The Console

The Console

The OPI 3214 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control.

This makes it the perfect choice for an organisation that knows the value of fast and precise information handling.

The console consists of three components:

• Display Unit which displays call information using alphanumeric characters.

• Key panel for processing calls and performing operator tasks.

• Handset or headset.

A diagram of the console key panel is on the next page and on the fold-out cover. Use the key panel to instigate operations such as answering, extending and putting calls on hold. The console diagram has been numbered to enable you to see at a glance the functionality of the keys.

The handset is equipped with hearing aid function as standard.

Please note: The handset may attract and retain small metal objects in the earcap region.

5

The Console

Description

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

MUTE

ON/OFF METER

ANNOUNCE ANS/EXT

SERIAL PAGE

Alarm

Automatic answer

Supervision

Loop 1

Loop 2

Automatic extending

• Loop 3

Continous ring

• Loop 4

Headset •

Monitor

Loop

Flash

< Clear • Clear >

< Speech • Speech >

6

1

4

5

2

3

Display

5x40 characters. See section “ Display Description ” on page 68

.

Call processing keys

Service keys

Special function keys

Press to talk key

See section “ Key Description ” on page 73

for a description of the keys.

OPI 3214

OPI 3214

The Console

Accessories – option unit

An option unit DBY 410 02 can be installed under the console allowing the assessories or functions described in this section to be connected to the console.

Note: How to install the option unit and headset, see installation instructions provided with the option unit.

Headset

The headset key is used to toggle between the headset (key lamp on) and the handset.

Conference telephone or extra handset

As an alternative for a headset, a conference telephone or an extra handset can be connected to the console. The headset key is used to toggle between the conference telephone (key lamp on) and the handset. The extra handset is used in parallel with the ordinary handset allowing two persons to listen simultaneously. A handset with a press-to-talk button is recommended.

Note when speaking: Due to speech quality, only one person at the time shall speak.

Extra bell or busy indication lamp

To hear the ring signal outside the operator room, or to inform visitors that you have connected calls going on, either an extra bell or a busy indication lamp can be connected. The bell is activated in parallel with the ring rignals. The lamp is on during speech.

Tape recorder or PC sound board

To record incoming speech either a tape recorder or a PC sound board can be connected to the console.

Sound level increase

For operators with impaired hearing the option unit provides sound level increase of the handset as well as a connected headset.

7

8

Preparing the Console

Preparing the Console

On/Off duty

The console must be turned on to receive calls.

Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator.

OFF DUTY appears on the top row of the display if the console is turned off.

NIGHT SERV appears on the top row of the display if the console is in night service mode.

To turn the console on or switch it to day service: %

Press

(To turn the console off press the key again.)

If an incoming call is not answered within a predetermined time, the console is automatically switched off.

OPI 3214

Preparing the Console

Acoustic signal

The console uses different acoustic sounds to signal incoming calls.

• One tone ringer, this signals an internal call to the console, used for normal and heavy traffic.

• Two tones ringer, this signals an external call or a recall to the console, used for normal and heavy traffic.

• Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time.

Note: The tone ringer level cannot be altered.

Normally the console signals just once. If you have to move around within hearing distance from the console, you can set the console in the continuous signal mode: h

Continuous ring Press

The key lamp is switched on, signalling that the console is in the continuous signal mode.

To return to normal ringing: h

Continuous ring Press

Manual or automatic answer

The console can be used in automatic or manual mode. In automatic mode, calls are answered immediately without the aid of pressing a key.

To activate automatic answering: h

Automatic answer Press

The key lamp is switched on signalling that calls will be automatically answered.

To return to manual answering: h

Automatic answer Press

Note: If the console is programmed for automatic answer, you do not need to press the ANS/EXT key in order to answer calls.

OPI 3214 9

10

Preparing the Console

Manual or automatic extending

Incoming calls can be extended automatically or manually, automatically extended calls are transferred to extensions without pressing a key.

To activate automatic extending: h

Automatic extending Press

The key lamp is switched on, signalling that calls will be automatically extended.

To return to manual extending: h

Automatic extending Press

The operator functions in this manual are for a console set for manual extending.

Note: If the console is programmed for automatic extending, you do not need to press the ANS/EXT key in order to extend calls.

OPI 3214

Incoming Calls

Incoming Calls

OPI 3214

Normal incoming calls

The console rings to signal a new incoming call. The display shows the number of calls waiting in the common and personal queues, type of incoming call, the external line data or the number and name of the calling extension.

Display examples:

Incoming external call

C= 1 I= 0 PUBLIC TRK

TRK INCOMING

010003012

15:25

.

Incoming internal call

C= 1 I= 0 INTERNAL

EXTENSION INCOMING

206

BOB BURNES

15:25

.

a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

11

12

Incoming Calls

Rerouted calls

If a call fails to reach the designated location it is rerouted to the console. The console rings and the display shows that the call is rerouted and the reason for rerouting:

Display example:

Dialled extension is busy

.

C= 1 I= 0 INTERNAL

EXTENSION BUSY

206

BOB BURNES

15:25

Dialled extension is busy.

BUSY

Resource congestion is encountered.

CONGEST.

Dialled extension is blocked.

BLOCKED

Dialled number is vacant or an incomplete number.

VACANT a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

Correct if possible, and inform the caller

OPI 3214

OPI 3214

Incoming Calls

An extension calls the console

An extension can contact the console using one of two methods,

dialling a common operator number or dialling an individual

operator number.

Display example:

The common operator number (9) is dialled

.

C= 1 I= 0 INTERNAL

EXTENSION INCOMING

206

BOB BURNES

9 15:25

Notes:

If the calling party is an ISDN terminal ISDN EXT appears on the display in place of EXTENSION .

If the caller has dialled your individual operator number, this number is shown instead of the common number.

a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

13

Incoming Calls

14

An operator calls the console

If an operator dials the common operator number all the other operator consoles in the system ring.

Display example:

The common operator number (9) is dialled.

C= 1 I= 0 INTERNAL

EXTENSION INCOMING

202

MARY WATERS

9 15:25

Note: If the operator has dialled your individual operator number, this number is shown instead of the common number.

a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

Inquiry

When an extension contacts the operator with an external call put

on hold, proceed in the same manner as section “ An extension calls the console ” on page 13

.

To reconnect the extension to the external line: k

< Clear Press

The console is cleared.

To connect the console to the external call:

Ask the extension to replace the handset

When the extension replaces the handset you are automatically connected to the caller. The display shows TRK , TRANSFER and the external line data.

OPI 3214

Incoming Calls

Emergency calls

An emergency call from an extension is signalled by a continuous acoustic signal.

Display example:

Incoming emergency call.

C= 1 I= 0 INTERNAL

EMERGENCY INCOMING

207

DAVID GILMOUR

250 15:25

Note: If the emergency call is from a tie line, the display shows PRIVATE TRK instead.

a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

OPI 3214

Diverted calls

When a caller is diverted to your console.

Display example:

Incoming external call to extension 207.

C= 1 I= 0 DIVERTED

TRK FORWARD

010003012

DAVID GILMOUR 207 15:25

Note: If the call is from an extension, the display shows

EXTENSION and the extension´s name and number instead.

a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

15

16

Incoming Calls

Absence information (message diversion)

The absence information can be activated on consoles or extensions. When a called extension has activated an absence information and the call is diverted to your console a single tone is heard.

Display examples:

Diverted external call to extension 206.

C= 1 I= 0 PUBLIC TRK

TRK FORWARD EXTENSION

010003012 206

BOB BURNES

MEETING 1600 15:25

Diverted internal call to extension 206.

C= 1 I= 0 DOVERTED

EXTENSION FORWARD EXTENSION

207 206

DAVID GILMORE BOB BURNES

MEETING 1600 15:25 a

Press to answer the call

< Speech key lamp is switched on and you are connected to the calling party.

Give the information to the caller k

< Clear Press

The console is cleared.

Note: The activated absence information can be bypassed,

see section “ Bypassing ” on page 27

.

OPI 3214

OPI 3214

Extending

Extending

This chapter describes how to extend calls to extensions, operators, paging units and external lines.

Free extension

To transfer a call displayed on the left side to an extension.

z

Dial the extension number

The right side of the display shows EXTENSION FREE and the called extension’s number and name.

a

Press to extend the call

The call is extended and the console is cleared.

Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared.

17

18

Extending

Announce call

If you want to announce the call before extending (the console must be in manual extending mode).

z

Dial the extension number

The right side of the display shows EXTENSION and the called

Speech > extension’s number and name.

j

Press

Speech > key lamp is switched on and the console rings the extension.

Note: If the called extension is in a private network, there is no need to press Speech > to call as it is done automatically.

When the called party answers, ANSWER is shown.

Announce the call a

Press to extend the call

The call is extended and the console is cleared.

Retrieve a call

It is possible to retrieve an extended call before it has been answered, e.g. if you dialled a wrong number.

k

< Clear Press

You can also press the Clear > key. The display shows the data of the extended call.

Clear >

To correct the number: j

Press

Proceed as normal extending.

OPI 3214

OPI 3214

Extending

Busy extension

If BUSY is shown the extension is busy, inform the caller and ask if he/she wants to hold or call later.

If the caller wants to hold: a

Press to extend the call

The call is extended and camped on to the busy extension. The console is cleared.

If the caller wants to call later: k

< Clear Press

Clear > j

Press

The call is disconnected and the console is cleared.

Clear >

If the caller wants to be connected to another extension: j

Press z

Dial the extension number

Proceed to extend the call as normal.

If the busy extension has a previous call camped on C. WAITING and RESTRICTED are shown:

You can put the call on hold, see section “ On hold ” on page 28

.

19

Extending

20

Barred extension

When an extension is barred from receiving direct indialled calls from the public network, it is rerouted to you.

Display example:

C= 1 I= 0 REROUTED

TRK INTERCEPT<- EXTENSION

010003012 206

BOB BURNES

RESTRICTED 15:25

Inform the caller that the requested extension is barred for direct indialling

Clear >

If the caller wants you to extend the call to the required extension: j z

Press and dial the extension number

Extend the call in the usual manner.

If the called party is restricted to receive external calls at all you can

Clear > pass on a message to the extension: j z

Press and dial the extension number

Extension is free.

Speech > j

Press

The console rings the extension. When the extension answers

( ANSWER is shown) you can pass on the message.

k

< Speech Press

Inform the calling external party of the reply.

To terminate the calls: k

< Clear Press

Clear > j

Press

The calls are disconnected and the console is cleared.

OPI 3214

OPI 3214

Extending

Vacant number

When a vacant extension number is given to you by the calling party VACANT is shown.

Inform the caller about the situation k

< Clear Press

Clear > j

Press

The calls are disconnected and the console is cleared.

Absence information (activated message diversion)

When an external party wishes to speak to an extension with an activated absence information.

z

Dial the extension number

The console shows the absence reason, and if entered, the time/ date of return.

Give the information to the caller k

< Clear Press

Clear > j

Press

The calls are disconnected and the console is cleared.

Note: The activated absence information can be bypassed,

see section “ Bypassing ” on page 27

.

21

Extending

22

Diverted extension

When you extend a call to a diverted internal extension.

z

Dial the extension number

The right side of the display shows the answering position (divertee) and the bottom row shows the dialled number.

Display example:

C= 1 I= 0 PUBLIC TRK

TRK INCOMING EXTENSION FREE

010003012 206

BOB BURNES

DAVID GILMOUR 207 15:25 a

Press to extend the call

The call is extended and the console is cleared.

External follow-me

When you extend a call to an internal extension that has activated an external follow-me, i.e. ordered a transfer of incoming calls to an external telephone number.

z

Dial the extension number

The display momentarily shows FORWARD TO TRUNK . The Speech

> key is switched on, the right side of the display shows line data, etc., and the bottom row shows the dialled name and number.

Display example:

C= 1 I= 0 PUBLIC TRK

TRK INCOMING TRK OUTGOING

010003012 010002005

DAVID GILMOUR 207 15:25 a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214

OPI 3214

Extending

Personal number

When you extend a call to an extension that has activated a personal number profile.

Note: At automatic extending, or when you extend before sending a ring signal towards the extension, the console gives normal information.

If you want to send a ring signal before extending: z

Dial the extension number

Note: Manual ringing is not possible to a cordless or IP

Speech > extension, or to an ISDN terminal.

j

Press to send ring signal

Display example:

C= 1 I= 0 PUBLIC TRK

TRK INCOMING EXTENSION FREE

010003012 206

BOB BURNES

DAVID GILMOUR 207 15:25

Note: If the answering position number is the same as the dialled number, the number is shown both as the dialled number and the answering number.

a

Press to extend the call

The call is extended and the console is cleared.

23

Extending

24

Operators and groups

To extend a call to another operator or group in your own exchange or private network.

Operators

z

Dial the extension number

Display example:

C= 1 I= 0 PUBLIC TRK

TRK INCOMING ->OPERATOR FREE

010003012 202

MARY WATERS

15:25 a

Press to extend the call

The call is extended and the console is cleared.

Groups

To extend a call to a group number: z

Dial the group number

The right side of the display shows who is answering and the 5th row shows the group name and number.

Display example:

C= 1 I= 0 PUBLIC TRK

TRK INCOMING EXTENSION FREE

010003012 206

BOB BURNES

MARKET GROUP 207 15:25 a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214

OPI 3214

Extending

Paging unit

Calls can be extended to a paging unit.

z

Dial the extension number

@

Press to activate the paging facility

The display shows PAGING on the first row.

a

Press to extend the call

The call is extended and the console is cleared.

Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit.

Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a predetermined time.

If the called person cannot be paged, RESTRICTED is shown.

If the called extension is busy you can camp on announcing: @

Press to activate the paging facility

The display shows PAGING on the first row.

!

Press to activate call announcing a

Press to extend the call

The call is camped on via the paging unit and the console is cleared.

25

26

Extending

Message paging

The paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes containing a maximum of ten digits. The message is shown on the display of the paging receiver.

* 8 1 *

Dial z *

Dial pagee’s extension number and press

# Dial the message code (1-10 digits)

Press

The console is cleared.

External line

This could be a call to another office exchange within the private network or to the public network.

z

Dial the code to get a line (for the line you wish to access and the external number

The display shows TRK OUTGOING , line data and momentarily the dialled number.

a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214

OPI 3214

Extending

Bypassing

Diverted extension

When you have called a diverted extension (the right side of the display shows the answering position and the bottom row shows

Clear > j the dialled number).

Press * 6 0 *

Dial z

Dial the extension number

Speech >

#

Press to activate bypassing j

Press

If the diverted extension accepts the call: a

Press to extend the call

Abscence information

When you have called an extension and recieve absence

Speech > information.

j

Press

The extension is called once again but this time there is no

Speech > abscence information.

j

Press

If the diverted extension accepts the call: a

Press to extend the call

27

28

Service Facilities

Service Facilities

On hold

Putting an ongoing call temporarily on hold leaves the console free to perform other functions. The call is time supervised, you are recalled if the call is not retrieved within a certain time period.

The call being put on hold must be in speech connection with the console, e.i. either < or -> must be displayed and the other side of the display must be idle.

To put a call on hold: a

Press to extend the call

To retrieve the last call put on hold, the console must be in idle state.

k

< Clear Press

You can also press the Clear > key. The call is retrieved.

Note: If you have extended calls after a call was put on hold, and any of these calls have not been answered, the last extended call will be retrieved.

For a retrieved call the display shows RECALL and depending on type of call, EXTENSION or TRK with the relevant number, name or line data.

OPI 3214

Service Facilities

To put on hold using loop keys, Loop 1-4

An alternative method to put a call on hold is by using a loop key.

Loop 2

To put the call on hold: g

Press a free loop key

The corresponding loop key lamp flashes and the console is cleared.

To retrieve the call:

Loop 2 g

Press the relevant loop key

The lamp extinguishes and you have speech connection with the party that was put on hold.

The display shows RECALL and depending on type of call,

EXTENSION or TRK with the relevant number, name or line data.

To put on hold using the Monitor loop key

Calls can also be put on hold using the monitor loop key. This method allows the operator to listen to the party that was put on hold. The call is not time supervised and does not recall.

Monitor loop

Note: The Monitor loop key cannot be applied to a conference call.

g

Press to put the call on hold

The lamp lights and flashes slowly.

The console is cleared and a one way listening path is established to allow you to monitor the party that is put on hold.

Monitor loop g

Press to retrieve the call on hold

The display shows RECALL and depending on type of call,

EXTENSION or TRK with the relevant number, name or line data.

OPI 3214 29

30

Service Facilities

Announcing

When you receive a call for an extension that needs to be announced before extending follow these procedures (the console must be in manual extending mode).

The extension is free

z

Dial the extension number

The right side of the display shows EXTENSION and the called

Speech > extension’s number and name.

j

Press

When the called party answers, ANSWER is shown.

Note: If the extension called is in a private network there is no need to press Speech > to call as it is done automatically.

Announce the call

Note: If you want to speak to both parties simultanoeusly, press the <Speech> key before extending.

a

Press to extend the call

The call is extended and the console is cleared.

The extension is busy

If you are announcing a call to a busy extension and call waiting is permitted.

The display shows BUSY and C.WAIT PERMIT

If the caller wishes to wait: !

Press to activate call announcing a

Press to camp on the call

The call is camped on to the extension with announcing, the console is cleared. When the extension becomes free you will be recalled.

OPI 3214

Service Facilities

Display example:

C= 1 I= 0 RECALL

TRK RECALL EXTENSION RESERVED

010003012 206

BOB BURNES

15:25 a

Press

Speech connection with the party that was put on hold.

Speech > j

Press

The console rings the extension. When the called party answers,

ANSWER is shown.

< Speech >

Announce the call g

Press

Speech connection with the caller and the extension.

a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214 31

32

Service Facilities

Recall

A recall is a:

• Call put on hold by the answer/extend key.

• Call put on hold by a loop key.

• Call extended to a free extension which does not answer.

• Call extended to a busy extension.

The calls are time supervised. When the call is not retrieved or answered within a predetermined time (changeable by the system administrator), the call will be returned to the console.

Calls put on hold by ANS/EXT key or by a Loop key

The console rings (if put on hold by a loop key, the corresponding key flashes).

Display example:

C= 1 I= 0 RECALL

TRK RECALL

010003012

15:25

If the recall is from an extension, EXTENSION , number and name is shown instead of TRK and line data.

a

Press to answer the call

OPI 3214

OPI 3214

Service Facilities

No answer or busy extension

The console rings.

Display example:

C= 1 I= 0 RECALL

TRK RECALL EXTENSION BUSY

010003012 206

BOB BURNES

15:25

If the recall is from an extension, EXTENSION , number and name is shown instead of TRK and line data. If the called extension is free,

FREE is shown instead of BUSY .

a

Press to answer the call

If the extension answers:

A warning tone is heard, ANSWER is displayed and you have speech connection with both parties.

a

Press to extend the call

The call is extended and the console is cleared.

33

34

Service Facilities

Call metering

An extension can request an external line with call metering. Do this using one of the following four methods:

Note: The two first methods are not possible for a cordless or IP extension, or for an ISDN terminal, as manual ringing is not applicable towards these types of extensions.

Calling extension first

This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call.

Ask the extension to hang up z

Dial the extension number

$

Press z

Dial the external number

Ask the called party to hold the line k

< Speech Press and announce the call

< Speech >

You are reconnected to the extension.

g

Press to talk to both parties a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214

Service Facilities

Calling external party first

Ask the extension to hang up $

Press z

Make an external call in the usual manner

Ask the called party to hold the line z

Call the extension

Speech > j

Press

< Speech >

Announce the call when the extension answers g

Press to talk to both parties a

Press to extend the call

The call is extended and the console is cleared.

Extension is waiting with the handset off

$

Press z

Dial the external number

< Speech >

Inform the called party that you have a caller for them g

Press to talk to both parties

Announce the call a

Press to extend the call

The call is extended and the console is cleared.

OPI 3214 35

Service Facilities

36

Extend dial tone

An extension calls the console and requests an external metered line.

Ask the caller to hold the line $

Press z

Dial the code to get an external line

Dial tone.

a

Press to extend the call

The line is extended and the console is cleared.

Recall from a metered call

All metered calls are recalled to the operator on completion so the operator can read the meter.

Display example:

C= 1 I= 0 RECALL METER

EXTENSION

206

BOB BURNES

76 15:25 a

Press

Note the number of pulses and the extension number/name $

Press

The last display row changes to show the external number.

Note the external number k

< Clear Press

The call metered is zeroed and the console is cleared.

Note: External numbers with a maximum of 20 digits can be read. If you press the METER key once again, the display switches to shows the number of metered pulses again.

OPI 3214

Service Facilities

OPI 3214

Serial calls

A serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the console. The operator dials the next extension and extends the next call.

Note: If you need to be absent marked after a serial call has been ordered, the function ‘diversion of recall’ must be activated, see section

“ Recalls diverted to another console ” on page 38

.

When the incoming external call requests a serial call:

Instruct the caller to hold after each finished conversation /

Press z

Dial the extension number

Proceed in the same manner as section “ Extending ” on page 17

.

Each time a conversation is finished the caller is recalled to the console. Display example:

C= 1 I= 0 RECALL SERIAL

TRK RECALL

010003012

15:25 a

Press to answer and ask which extension he/she requires next z

Dial the next number and extend

When the last conversation is completed: a

Press to connect to the caller

/

Press to cancel the serial call function k

< Clear Press

The call is disconnected and the console is cleared.

37

Service Facilities

Recalls diverted to another console

If you need to leave the console unattended e.g. during a serial call you must insure that all calls are redirected to another operator.

To order diversion of recalls: * 2 1 * z

Dial and dial the individual operator number

#

Press

Note: U.K., press

%

Press to activate

* 2 *

No.

#

The display shows OFF DUTY on the top row.

To cancel the diversion of recalls: %

Press

Note: You can also dial

(U.K.:

# 2 #

).

# 2 1 #

to cancel the diversion

38

Dialling during a connected call

When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.

k

< Speech Press during the call

The display shows DTMF-TONE , informing that you have entered

DTMF mode.

z

Dial the requested digits k

< Speech Press to end DTMF mode k

< Clear Press to terminate

The console is cleared and the call is disconnected.

OPI 3214

OPI 3214

Service Facilities

Intrusion and forced release

For urgent calls you can use the intrusion function to enter busy extensions and, if accepted, disconnect him/her to extend the new call.

An incoming urgent call is connected to the console.

z

Dial extension number

The display shows BUSY or C.WAITING

indicating that the

Speech > extension is busy or busy with a call camped on.

j

Press to intrude on the conversation

The intrusion tone is heard and you are connected to the ongoing conversation.

Inform the called party about the urgent call

Speech >

If the extension agrees to accept the new call

j

Press

The required connection is kept, the other extension is disconnected.

a

Press to connect the call

The urgent call is connected to the extension, the console is cleared.

If the extension wishes to finish the ongoing conversation first

k

< Speech Press

You are connected to the urgent caller.

Inform the caller that you will extend the call as soon as the extension is free a

Press to camp on the call

The caller is camped on to the extension and the console is cleared.

39

40

Service Facilities

If the extensions class of service does not permit intrusion

The bottom row shows RESTRICTED , signalling that intrusion is not permitted on this extension.

k

< Speech Press

You are connected to the urgent caller.

Inform the caller that you are unable to intrude and that they will have to wait until the extension is free a

Press to camp on the call

The caller is camped on to the extension and the console is cleared.

Call splitting

When two parties are connected to the console (internal or external), call splitting allows you to converse privately with either party.

k

< Speech Press to speak to the left party only

Speech connection with the left party.

Speech > or j

Press to speak to the right party only

Speech connection with the right party.

OPI 3214

Assistance

Assistance

OPI 3214

Assistance methods

If an extension cannot or is not allowed to perform a task, it can contact an operator to request assistance.

The operator can:

• Call the extension first

• Call the external/other party first

• Request the extension to wait for the call with the handset off

• Extend the dial tone so they can make the call themselves.

Note: 1 and 2 cannot be used for an cordless or IP extension, or an ISDN teminal as manual ringing is not applicable towards these types of extensions.

Extension first

The extension hangs up after phoning the operator to request assistance. This method of assistance prevents the extension from making or receiving any calls.

z

Dial the extension number and the requested number

Speech > j

Press (if the requested number is an internal number)

Inform the called party and ask to hold k

< Speech Press

Announce the call a

Press to extend the call

The call is extended and the console is cleared.

41

Assistance

42

Other party first

This allows the extension to initiate or receive calls while the operator contacts the other party.

z

Dial the number of the other party

Inform the called party and ask to hold z

Dial the extension number

Speech > j

Press

The console rings the extension.

Announce the call when the extension answers a

Press to extend the call

The call is extended and the console is cleared.

Extension is waiting with handset off

z

Dial the number of the other party

< Speech >

Ask the called party to hold g

Press to talk to both parties

Announce the call a

Press to extend the call

The call is extended and the console is cleared.

Extending dial tone

The calling party requests an external line.

Ask the caller to hold z

Dial the route access code for an external line

Dial tone.

a

Press to extend the line

The line is extended to the extension allowing the caller to make the external call, the console is cleared.

OPI 3214

OPI 3214

Assistance

Conference calls

A conference call can be established with a maximum of

8 members, you can either lead the conference or be a member.

Conference leader/initiator

To initiate a conference (console is idle on both sides): * 3 #

Dial

The display shows CONFER.

and FREE .

To add a member to the conference: z

Dial the extension number

Speech > j

Press

The console rings the extension, inform the extension that a conference call is starting.

a

Press

The number of conference members is displayed to the left on the

3rd row.

Repeat the procedure to add more conference members

To disconnect from an established conference: k

< Clear Press

The console is cleared.

Note: When the maximum number of participants is reached, you are automatically disconnected from the conference.

43

44

Assistance

Conference member

An extension can include an operator in a conference they have initiated.

Note: As a conference member you do not have access to any operator functions.

a

Press

You are connected to the calling party. The caller informs you that you are connected to a conference.

k

< Clear Press to terminate

You are disconnected from the conference and the console is cleared.

Internal group hunting

You can help group members to leave and join a group.

To leave the group: * 2 1 * z

Dial and dial the extension number

#

Press

Note: U.K., press

* 2 #

No.

#

To re-enter the group: # 2 1 * z

Dial and dial the extension number

#

Press

Note: U.K., press

# 2 *

No.

#

OPI 3214

OPI 3214

Assistance

Programming individual abbreviated numbers

You can assist extensions to program individual abbreviated numbers to digit keys 0-9 on the telephone key pad. The number to be programmed may consist of a maximum of 20 digits.

Note: The extension must have access to this function.

To program or alter a number: * 5 1 *

Dial

( z *

Dial the extension number and press

0

9

)

*

Dial selected digit and press

Note: Finland press (

1

9

)

* z #

Dial the complete number and press

(

To erase a specific number: # 5 1 *

Dial

0

9 z

)

*

# Dial the extension number and press

Dial selected digit and press

Note: Finland press (

1

9

)

#

To erase all numbers: # 5 1 *

Dial z #

Dial the extension number and press

45

46

Assistance

Authorisation code

You can lock/unlock an extension using the individual authorisation code.

To lock an extension: * 7 6 *

Dial z #

Dial the extension number and press

To unlock an extension: # 7 6 *

Dial z *

Dial the extension number and press z #

Dial the individual authorisation code and press

Contact your system administrator regarding the authorisation code.

OPI 3214

Assistance

OPI 3214

Diversion

You can assist an extension to divert calls to a predetermined position specified by the system administrator.

Note: The extension must have access to this function.

Direct diversion when a call is extended to the extension

Activate: * 2 1 *

Dial z #

Dial the extension number and press

Note: U.K., press

* 2 *

No.

#

Cancel: # 2 1 *

Dial z #

Dial the extension number and press

Note: U.K., press

# 2 *

No.

#

Diversion when the extension does not answer

Activate: * 2 1 1 *

Dial z #

Dial the extension number and press

Cancel: # 2 1 1 *

Dial z #

Dial the extension number and press

47

Assistance

48

Diversion when the extension is busy

Activate: * 2 1 2 *

Dial z #

Dial the extension number and press

Cancel: # 2 1 2 *

Dial z #

Dial the extension number and press

Internal follow-me

Assist an extension to divert calls to an alternative extension number.

Note: The extension must have access to this function.

Activate: * 2 1 *

Dial z *

Dial the extension number and press

Note: U.K., press

* 2 #

No.

# z #

Dial the new number and press

Cancel: # 2 1 *

Dial z #

Dial the extension number and press

Note: U.K., press

# 2 *

No.

#

OPI 3214

OPI 3214

Assistance

External follow-me

You can assist an extension to divert calls to an external number.

Note: The extension must have access to this function.

Activate: * 2 2 *

Dial z #

Dial the extension number and press z #

Dial the code to get a line/external no. and press

Cancel: # 2 2 *

Dial z #

Dial the extension number and press

Follow-me to paging unit

You can assist an extension to divert calls to a paging unit.

Activate: * 2 1 8 *

Dial z #

Dial the extension number and press

Cancel: # 2 1 8 *

Dial z #

Dial the extension number and press

49

50

Assistance

Absence information (activated message diversion)

You can assist an extension to divert calls into an absence message. The diversion reason is a predefined one digit code.

Time of return is written as four digits, HHMM (time of day) MMDD

(Date).

(

Activate: * 2 3 0 *

Dial

0

9 z

)

*

* Dial the extension number and press

Dial reason code and press

Contact your system administrator regarding the valid reason codes.

z #

Dial time or date (HHMM or MMDD) of return and press

(

If no time or date is required: * 2 3 0 *

Dial

0

9 z

)

*

# Dial the extension number and press

Dial reason code and press

Contact your system administrator regarding the valid reason codes.

Cancel: # 2 3 0 *

Dial z #

Dial the extension number and press

OPI 3214

OPI 3214

Assistance

Data traffic

Call to a data extension that is free: z

Dial the data extension number k

< Speech Press to call the extension

When the called party answers: z

Dial the data extension number again

The display shows DATA EXT (and FREE if the extension is free).

a

Press to extend the call

The call is extended and the console is cleared.

If the data extension is in test mode:

The display shows DATA EXT and TEST , informing you that it is not possible to make a connection.

If the data extension is in local mode:

The display shows DATA EXT and LOCAL , informing that it is not possible to make a connection.

If you cannot make a connection: k

< Clear Press to clear the console

51

52

Assistance

Personal number (optional)

As an operator, you can activate, change or deactivate this function for a selected extension.

When an extension has activated a personal number search profile, incoming calls are transferred to internal or external telephones or back-up services (i.e. voice mail or operator) in the decided order to find the called person.

Depending on the functionality of your office exchange, the extension can have either one individual search profile or choose between five individual search profiles.

The search profiles are programmed or modified by the system administrator.

Activate: * 1 0 *

Dial z *

Dial the extension number and press

(

If a special search profile is required: 1

5

)

Dial the search profile digit

Note: If a search profile digit is not entered, the default list is activated.

#

Press

Personal number is activated.

Cancel: # 1 0 *

Dial z #

Dial the extension number and press

Personal number is deactivated.

OPI 3214

OPI 3214

Assistance

Free seating

You can assist a user with the log off procedure. (The log on procedure must be done by the user from the telephone to be used.)

To log off:

# 1 1 *

Dial z #

Dial the extension number and press

The user is logged off from the used telephone.

General cancellation

You can cancel the following facilities on behalf of an extension by dialling a general cancellation command:

• Automatic callback

• Diversion direct

• Diversion when the extension is busy

• Diversion when the extension does not answer

• Do not disturb

• Flexible night service

• Follow-me (internal, external)

• Manual message waiting

• Absence information (message diversion) # 0 0 1 *

Dial z #

Dial the extension number and press

General cancellation.

53

54

Outgoing Calls

Outgoing Calls

Via any external line

Note: The console must be in idle state with no party on the left side of the display.

z

Dial the code to get an external line and the number

Display example:

C= 1 I= 0

TRK OUTGOING

010003012

0084220000 15:25

To terminate the conversation: k

< Clear Press

The call is disconnected and the console is cleared.

OPI 3214

Outgoing Calls

If all lines are busy, CONGEST.

is displayed, you can start supervision and be recalled when the line becomes free: !

Press a

Press

The route is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL ,

TRK and OUTGOING .

a

Press to answer

Dial the external number

If urgent and all external lines are busy you can select a specific

external line and use the force release function, see section “ Via a specific external line ” on page 55

.

OPI 3214

* 0 *

Via a specific external line

Dial z #

Dial the line number and press z

Dial the code to get an external line and the external number k

< Clear Press to terminate the conversation

The call is disconnected and the console is cleared.

If the line is busy you can start supervision and be recalled when the line becomes free: !

Press a

Press

The line is supervised and the console is cleared. The console rings when the line becomes free, and the display shows RECALL , TRK and OUTGOING .

a

Press to answer

55

56

Outgoing Calls

If you need to make an urgent call and all lines are busy you can intrude and force release a line: k

< Speech Press to intrude

Inform the parties on the line about the situation.

k

< Speech Press to force release

The call is disconnected and the console is cleared.

Start dialling again, use either ‘Via any line’ or ‘Via a specific line’.

Via an ISDN line or via a direct line to another office exchange

z

Dial the code for the ISDN external line or for the direct line z

Dial the external number

The dialled number is shown temporarily, then the display shows

(example):

C= 1 I= 0

TRK OUTGOING <-

010003012

15:25 k

< Clear Press to terminate the conversation

The call is disconnected and the console is cleared.

Note: If all lines are busy CONGEST.

is shown.

OPI 3214

Outgoing Calls

To an extension in the private network

z

Dial the extension number

The dialled number is shown temporarily, then the display shows

(example):

C= 1 I= 0

TRK OUTGOING <-

206

BOB BURNES

15:25 k

< Clear Press to terminate the conversation

The call is disconnected and the console is cleared.

Note: If all lines are busy CONGEST.

is shown.

To an extension in your own exchange

Normal call: z

Dial the extension number

Display example:

C= 1 I= 0

EXTENSION FREE

206

BOB BURNES

15:25 k

< Speech Press

The console rings the extension and ANSWER is displayed when the extension answers.

k

< Clear Press to terminate the conversation

The call is disconnected and the console is cleared.

OPI 3214 57

Outgoing Calls

If the called extension has activated an absence information:

You will see the activated information, see section “ Absence information (activated message diversion) ” on page 50

. You can

bypass the information, see section “ Bypassing ” on page 27

.

If the called extension is diverted:

Display example:

C= 1 I= 0

EXTENSION FREE

207

DAVID GILMOUR

BOB BURNES 206 15:25

You can bypass the diversion, see section “ Bypassing ” on page 27

.

If the called extension has external follow-me:

FWD TO TRUNK is displayed momentarily, then the display shows

(example):

C= 1 I= 0

TRK OUTGOING <-

010003012

BOB BURNES 206 15:25

58 OPI 3214

Outgoing Calls

If the extension is busy ( BUSY is displayed), or a cordless or an IP extension is unavailable ( UNAVAIL is displayed), you can supervise the line until the extension becomes free:

Note: A free extension that does not answer a call can also be supervised.

! a

Press

The extension is camped on. The console is cleared and the extension cannot initiate new calls. The console rings when the extension becomes free.

Display example:

C= 1 I= 0 RECALL

EXTENSION RECALL

206

BOB BURNES

15:25 a

Press to answer the call

RESERVED is displayed.

k

< Speech Press to call the extension

The console rings the extension and ANSWER is displayed when the extension answers.

k

< Clear Press to terminate the call

The call is disconnected and the console is cleared.

If the extension is in line locked out state:

The display shows EXTENSION L.LOCKED

.

k

< Clear Press to clear the console

Note: When EXTENSION L.LOCKED

appears on the display you must clear the console and inform maintenance personnel so an investigation can be launched.

OPI 3214 59

60

Outgoing Calls

To another operator

z

Dial the individual operator number

OPERATOR FREE and the individual operator number and name are displayed. ANSWER is displayed when the operator has answered.

k

< Clear Press to terminate the conversation

The call is disconnected and the console is cleared.

To paging unit

Persons equipped with a wireless paging receiver, can be paged from your console. Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person. If you receive a congestion tone when paging, this indicates that the paged person has his paging receiver in the charging rack and is probably out of the office.

z

Dial the extension number of the person you want to page

@

Press to activate the paging facility

The paging starts.

! a

Press

You will be recalled when the person answers.

Answer the recall in the normal way

Note: If the paged person does not answer within a certain time, you will not be recalled.

OPI 3214

Outgoing Calls

OPI 3214

Paging receivers with voice message: z

Dial the extension number of the person you want to page

@

Press to activate the paging facility

The paging starts. The display shows PAGING on the first row.

Leave your message after the tone

Just before the predetermined speech time is ended, a warning tone will be heard.

Note: The voice channel can be a one way or both way connection.

You can also send a digit message code, see section “ Paging unit ” on page 25

.

* 8 1 0 * Alarm paging without message code:

Dial z #

Dial pagee’s extension number and press

Alarm paging with message code: * 8 1 0 *

Dial z *

Dial pagee’s extension number and press z

Dial the message code (1-10 digits)

#

Press

Note: The alarm paging continues until it is answered.

Last external number redial

To redial the last external number called from the console: * * *

Dial

Note: Sweden and Finland press

* * 0

61

Outgoing Calls

62

Abbreviated dialling

Common abbreviated number

These numbers are the same for all users and are programmed centrally from the maintenance terminal.

z

Dial the common abbreviated number and proceed as a normal dialled call

Individual abbreviated number

You can program up to 10 individual abbreviated numbers for your own use by using the digit keys 0-9 on the telephone key pad. The programmed numbers can consist of a maximum of 20 digits.

Note: The console must have access privileges to this function.

* *

(

0

9

)

Press and dial the selected digit and proceed as a normal dialled call

Note: Finland press

* *

(

1

9

)

* 5 1 * To program or alter an individual abbreviated number:

Dial

(

0

9

)

*

Dial selected digit and press

Note: Finland press (

1

9

)

* z #

Dial the complete number and press

(

# 5 1 * To erase a specific number:

Dial 0

9

)

#

Dial selected digit and press

Note: Finland press (

1

9

)

#

To erase all numbers: # 5 1 #

Dial

OPI 3214

OPI 3214

Other Useful Facilities

Other Useful Facilities

Clock

The time of day is shown in the bottom right hand corner of the display.

AM/PM is only shown if the exchange is programmed in 12 hour format.

Choice of language (optional)

One of the following languages can be chosen to be used for the display information on your console.

Digit 0—4 = the language code:

0 English 1 French 2 German 3 Spanish 4 Italian

(

0

To choose a new language: * 0 8 *

Dial

4

)

#

Enter the language code and press

63

Other Useful Facilities

64

Night service

The exchange has four different types of night service:

Common night service

All incoming calls are rerouted to a predetermined extension(s).

Individual night service

Incoming calls on a particular external line or a group of external lines are rerouted to a predetermined extension or customer.

Universal night service

Incoming calls are signalled on several bells situated at different locations in the building. Any extension can answer the calls by lifting the handset and dialling a predetermined answer code.

Flexible night service

You can assist in assigning an external line to an extension for use temporarily.

* 8 4 * To order flexible night service:

Dial z *

Dial the extension number and press z *

Dial the code to get an external line and press z #

Dial the external line number and press

# 8 z

4

#

* To cancel flexible night service:

Dial

Dial the extension number and press

Note: If night service is not cancelled by you manually and if it has lasted at least one hour, the flexible night service will be cancelled automatically one hour after the exchange has been switched back to day service.

OPI 3214

OPI 3214

Other Useful Facilities

Alarm

If a fault occurs in the exchange, the Alarm lamp flashes.

Use the following procedure to acknowledge the alarm: h

Alarm Press and hold while reading the display

The bottom right hand corner of the display shows 2, 3 or 4. The number indicates the degree of seriousness:

2 = Requires action within one week

3 = Requires immediate action during normal working hours

4 = Demands immediate action at all times

The purpose with the acknowledgement of the alarm is to avoid other operators from reporting the alarm. After acknowledgement, you must report the alarm to maintenance, stating the alarm class as above.

When the Alarm key is released, the key lamp changes to steady light. This indicator remains until maintenance staff have eliminated the fault and erased the alarm from the maintenance terminal.

If you press the Alarm key while the lamp shows steady light, EXG

SERV is displayed in the bottom right corner indicating that the exchange is being repaired.

Emergency switching

It is possible to switch the exchange into emergency state. This only allows predetermined extensions to initiate calls.

To switch the exchange into emergency state: * 9 0 #

Dial

EXG EMER is shown in the upper right corner of the display.

To return the exchange to normal state: # 9 0 #

Dial

65

66

Other Useful Facilities

Malicious call tracing

If you are disturbed by malicious external incoming calls you can invoke the malicious call tracing service which will cause an alarm and printout. The printout will contain the calling number, the dialled number, date and time. This information can then be used to determine the origin of the malicious calls.

Note: The incoming route must have a category for MCT.

The feature is supported by the interworking public exchange.

To invoke the malicious call tracing service: # 3 9 #

Dial

Busy verification

If a specific extension or external line has been busy for an unusually long time, you can verify its status.

Note: The right side of the console must be idle. z

Dial the extension number or z

Access a specific external line

Speech > j

Press

The right side of the display shows who is connected to the busy extension or external line.

OPI 3214

OPI 3214

Other Useful Facilities

Fault location

There may be situations when there are problems with a specific external line or other interference to equipment failure. There are two ways to verify faulty external lines:

If static or other interference is noticed while connected to an external party, make note of the route number, line module numbers and the external line number.

If all external lines are busy more frequently than seems reasonable, or there is any reason to suspect a problem in a specific external line, each one may be checked, individually, using the procedure

described in section “ Via a specific external line ” on page 55

.

The following information should be included in the report:

• Location

• Route number, line module numbers and external line number

• Person reporting the trouble

• Date and time reported

• Person correcting the problem

• Date and time corrected

• Fault reported

• Fault found

67

Display Description

Display Description

C = 00

I = 00

The display codes indicate which function the console is currently performing. The display consist of 5x40 characters.

1 2

5

3 4

8

6

10

9

7

11

The top row (1-4)

How many common and individual calls are waiting to be answered. The type of incoming call. Calls in a metered state.

Paging and serial call indication. Console and exchange status.

Queue information (1)

Common operator queue, two digits

Individual operator queue, two digits

68 OPI 3214

Display Description

DIVERTED

EMERGENCY

INTERNAL

PRIVATE TRK

PUBLIC TRK

RECALL

REROUTED

METER

PAGING

SERIAL

BLOCKED

EXG EMER.

NIGHT SERV.

OFF DUTY

Type of incoming call (2)

Diverted call

Emergency call (internal)

Internal call

Call from a private network line

Call from a public line

Recall call

Rerouted call

Activated metering, paging or serial call (3)

Metered call

Paging call

Serial call

Console or exchange status (4)

Console is blocked

Exchange is in emergency state

Exchange is night switched

Console is in absent mode

OPI 3214 abc

ABSENT

ANSWER

The second row (5)

Type and status of source call and destination call. Direction of the current connection. The second row is divided into two parts:

• The source (left side) shows details on the first connection, this is usually an incoming call to be extended by the operator, but also an outgoing call when initiated by the operator.

• The destination (right side) shows details on the second connection.

This is usually the extension an incoming call is connected to.

Line identity, TRK is default (changed by system administrator)

Called party is absent

Call is answered

69

Display Description

70

OUTGOING

RECALL

RESERVED

SPEECH

TEST

TRANSFER

TRK

UNAVAIL

VACANT

WAIT

<-

->

<-->

BLOCKED

BUSY

CONFER.

CONGEST.

C.WAITING

DATA EXT

DTMF-TONE

EXTENSION

FREE

FORWARD TO

TRUNK

INCOMING

INTERCEPT

ISDN EXT

L.LOCKED

LOCAL

MEMBER

NO DIST

NO RESP

OPERATOR

Called party or line is blocked

Called party is busy

Conference call

Congestion

Call waiting

Data extension

Dialling-during speech mode

Voice extension

Called party is free

Called party has activated external follow-me

Incoming call

Interception call

ISDN terminal

Line locked out

Local mode

Member in a conference

Do not disturb

No response

Operator

Outgoing external line

Recall

Reserved

Speech mode

Test mode

Transfered call

External line

Unavailable number

Vacant number

Wait

The console is connected to the left side

The console is connected to the right side

The console is connected to both sides

OPI 3214

OPI 3214

Display Description

1-19 digits

9 digits

1-19 digits

The third row (6-7)

Party identity for source side (left) and destination side (right).

Party identity source side (6)

Number (extension or operator)

External line data (external line)

Party identity destination side (7)

Number (extension or operator)

The forth row (8-9)

Name identity for source side (left) and destination side (right).

Note: The name is shown only if it is received from the calling or called party.The function ”Name identity” must be installed in your exchange.

1-19 charachters

Name identity source side (8) and destination side (9)

Name

71

Display Description

The fifth row (10-11)

Dialled number and name (if available), metering pulses, interception information, absence messages. Alarm category or maintenance. Time of day.

Note: Name presentation will only be displayed if your exchange is equipped with this function, and if the extension or group has a named assigned.

1-19 characters,

1-10 digits

1-19 digits

ACCEPTED

C.WAIT PERMIT

CONGESTION

MISCALL

REJECTED

RESTRICTED

Dialled number, name and number for diverted extension, metering pulses, absence information, etc. (10)

Name and number for diverted extension

Dialled number

Accepted

Call waiting is permitted

Congestion

Missed call. Dialled procedure has a wrong format

Rejected call

Restricted

15:25

3:25 AM

3:25 PM

ALARM:n

EXG SERV

NO ALARM

System time, alarm class or maintenance status (11)

System time in 24 hours format

System time AM in 12 hours format

System time PM in 12 hours format

Alarm class, n=2, 3 or 4

Service is ongoing

No alarm in log

72 OPI 3214

Key Description

Key Description

%

Console on or off.

Switches the operator console on or off. Also used to deny more calls to the console.

Note: If all consoles are in OFF state the exchange will be switched for night service.

$

Meter key.

To mark an outgoing external line call for metering.

/

Serial key.

Used when an external caller wants to talk to several people in sequence. The call is automatically recalled to the console when the internal party goes on-hook.

@

Page key.

To access the paging capabilities.

h

Alarm Alarm key.

To acknowledge any system alarms. Key lamp flashes slowly at alarms and shows steady light when the alarm is acknowledged.

h

Automatic answer Automatic answer mode.

Calls are automatically switched through, in the received order, without having to press ANS/EXT. Key lamp shows steady light when automatic answer is activated.

h

Automatic extending Automatic extend mode.

Calls are automatically extended, after the last entered digit, without having to press ANS/EXT. Key lamp shows steady light when automatic answer is activated.

h

Continuous ring Continous ring mode.

Incoming calls are signalled with repeated ring signals. Key lamp shows steady light when continuous ring is activated.

OPI 3214 73

Key Description

74 h

Headset Headset key.

To switch between handset and headset. The key lamp shows steady light when headset is used.

Note: Headset is optional. h

Flash Flash key.

To cause a time break on a connected external line. You can for

Loop 1-4 instance signal a toll operator or other PBXs.

g

Supervision loop keys.

Used to hold individual calls, to camp on to a busy external line or to assist in paging and conferencing. Key lamp flashes slowly when

Monitor loop the feature is activated and fast when a predetermined time for a call put on hold is expired.

g

Monitor key.

To monitor a call on hold. Press again to reconnect to the monitored call, e.g. during call set-ups such as: paging, international calls, long distance calls or person to person calls. Key lamp flashes slowly when monitoring is activated.

k

< Speech Speech connect key.

Speech >

To talk to the source party.

j

Speech connect key.

< Speech >

To talk to the destination party.

g

Speech connect key.

To talk to both parties simultaneously.

The circumstances for the use of the speech keys are:

• Manual start of ring signal.

• Implement the call splitting and intrusion features.

• Ring an extension when it is in the reserved state.

• Announce a call to an extension.

• Check the connection to a busy extension.

k

< Clear Clear source key.

To disconnect the source party and to clear the left side of the display (centre row). Also used to retrieve last extended call or call

Clear > put on hold.

j

Clear destination key.

To disconnect the destination party and to clear the right side of the display (centre row). Also used to retrieve last extended call or call put on hold.

OPI 3214

OPI 3214

Key Description

!

Announcing key.

To initiate extending with announcement or camp on to busy extension or external line.

a

Answer/Extend key.

To answer and extend incoming external line calls. The key is also used to start automatic ring signal and to put a call on hold.

~

Microphone mute key.

To turn the microphone on or off. The caller will not be able to hear the conversation in your room. Key lamp shows steady light when activated. The key is also used to cancel the ring signal for the current call.

V

Volume control keys.

To change the volume.

Press to talk button.

Located on handset. Used in two ways:

Press and hold: Speech connection with connected party(ies).

Release: Disconnect from connected party(ies).

75

Index

Index

A

Abbreviated dialling 62

Absence information (message diversion) 50

Accessories 7

Acoustic signal 9

Alarm 65

Announce call before extending 18

Announcing 30

Assistance 41

Authorisation code 46

B

Barred extension 20

Busy extension 19

Busy verification 66

Bypassing 27

Abscence information 27

Diverted extension 27

C

Call metering 34

Call splitting 40

Choice of language (optional) 63

Clock 63

Common abbreviated number 62

Conference calls 43

D

Data traffic 51

Description 6

Dialling during a connected call 38

Display description 68

Diversion 47

Diverted calls 15

Diverted extension 22

DTMF mode 38

E

Emergency calls 15

Emergency switching 65

Extend dial tone 36

Extending 17

Absence information 21

Announce call 18

Barred extension 20

Busy extension 19

Diverted extension 22

External follow-me 22

External line 26

Free extension 17

Message paging 26

Operators and groups 24

Paging unit 25

Personal number 23

Retrieve a call 18

Vacant number 21

External follow-me 49

F

Fault location 67

Follow-me to paging unit 49

Free extension 17

Free seating 53

G

General cancellation 53

H

Hold 28

76 OPI 3214

Index

I

Incoming calls 11

Absence information 16

An extension calls the console 13

An operator calls the console 14

Diverted call 15

Emergency call 15

Inquiry 14

Normal incoming call 11

Rerouted call 12

Individual abbreviated number 62

Inquiry 14

Internal follow-me 48

Internal group hunting 44

Intrusion and forced release 39

K

Key description 73

L

Last external number redial 61

Lock an extension 46

M

Malicious call tracing 66

Manual or automatic answer 9

Manual or automatic extending 10

Message paging 26

N

Night service 64

O

On hold 28

On/Off duty 8

Other useful facilities 63

Outgoing calls 54

To an extension in the private network 57

To an extension in your own exchange 57

To another operator 60

To paging unit 60

Via a specific external line 55

Via an ISDN line or via a direct line to

another office exchange 56

Via any external line 54

P

Personal number 23

Personal number (optional) 52

Preparing the console 8

Programming individual abbreviated

numbers 45

R

Recall 32

Recall from a metered call 36

Recalls diverted to another console 38

Redial 61

Rerouted calls 12

Retrieve a call 18

S

Serial calls 37

Service facilities 28

Short number 62

T

The console 5

U

Unlock an extension 46

V

Vacant number 21

OPI 3214 77

Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries,

Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Enterprise AB

All rights reserved.

For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.

Also visit us on http://www.ericsson.com/enterprise

© Ericsson Enterprise AB 2002

EN/LZT 103 12 R1A

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