Dell OPENVIEW NNM SE 1.2 Troubleshooting guide

Dell™ PowerVault™ 51F 8-Port Fibre Channel Switch
INSTALLATION AND
TROUBLESHOOTING GUIDE
B E D IR E C T™
™
www.dell.com
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Information in this document is subject to change without notice.
© 2000 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell OpenManage, PowerVault, PowerEdge, Dimension, Inspiron, OptiPlex, Latitude,
and DellWare are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are registered trademarks of
Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation; UNIX is a registered trademark
of the Open Group in the United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
March 2000
P/N 50UWD Rev. A00
Safety Instructions
Use the following safety guidelines to ensure your own personal safety and to help
protect your computer or storage system from potential damage.
Notes, Notices, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in
bold type or in italic type. These blocks are notes, notices, cautions, and warnings,
and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of
your computer system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation which, if
not avoided, may result in minor or moderate injury.
WARNING: A WARNING indicates a potentially hazardous situation which,
if not avoided, could result in death or serious bodily injury.
Safety Caution and Warnings
Observe the following caution and warnings while servicing this system:
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer’s instructions.
WARNING: The power supplies in your computer or storage system may
produce high voltages and energy hazards, which can cause bodily harm.
Only trained service technicians are authorized to remove the computer
covers and access any of the components inside the computer. This warning
applies to Dell PowerEdge 4xxx or higher servers and Dell PowerVault 2xxS
storage systems.
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WARNING: This system may have more than one power supply cable. To
reduce the risk of electrical shock, a trained service technician must disconnect all power supply cables before servicing the system.
DÙLEŽITÉ UPOZORNÌNÍ: Tento systém mùže mít více napájecích kabelù. Ke
snížení rizika úrazu elektrickým proudem je nutné, aby školený servisní technik
pøed provádìním servisu systému odpojil všechny napájecí kabely.
ADVARSEL: Dette system kan have mere end et strømforsyningskabel. For
at reducere risikoen for elektrisk stød, bør en professionel servicetekniker
frakoble alle strømforsyningskabler, før systemet serviceres.
VAROITUS: Tässä järjestelmässä voi olla useampi kuin yksi virtajohto. Sähköiskuvaaran pienentämiseksi ammattitaitoisen huoltohenkilön on
irrotettava kaikki virtajohdot ennen järjestelmän huoltamista.
ÏÐÅÄÓÏÐÅÆÄÅÍÈÅ: Äàííàÿ ñèñòåìà ìîæåò èìåòü íåñêîëüêî êàáåëåé
ýëåêòðîïèòàíèÿ. Âî èçáåæàíèå ýëåêòðè÷åñêîãî óäàðà êâàëèôèöèðîâàííûé
òåõíèê äîëæåí îòêëþ÷èòü âñå êàáåëè ýëåêòðîïèòàíèÿ ïðåæäå, ÷åì ïðèñòóïèòü
ê îáñëóæèâàíèþ ñèñòåìû.
OSTRZE¯ENIE: System ten mo¿e mieæ wiêcej ni¿ jeden kabel zasilania. Aby
zmniejszyæ ryzyko pora¿enia pr¹dem, przed napraw¹ lub konserwacj¹ systemu
wszystkie kable zasilania powinny byæ od³¹czone przez przeszkolonego technika
obs³ugi.
ADVARSEL! Det er mulig at dette systemet har mer enn én strømledning.
Unngå fare for støt: En erfaren servicetekniker må koble fra alle strømledninger før det utføres service på systemet.
VARNING: Detta system kan ha flera nätkablar. En behörig servicetekniker
måste koppla loss alla nätkablar innan service utförs för att minska risken
för elektriska stötar.
Additional Safety Precautions
To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment,
observe the following precautions.
General Precautions
Observe the following general precautions for using and working with your system:
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Observe and follow service markings. Do not service any Dell product except as
explained in your Dell system documentation. Opening or removing covers that
are marked with the triangular symbol with a lightning bolt may expose you to
electrical shock. Components inside these compartments should be serviced
only by a Dell authorized service technician.
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If any of the following conditions occur, unplug the product from the electrical
outlet and replace the part or contact your Dell authorized service provider:
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The power cable, extension cable, or plug is damaged.
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An object has fallen into the product.
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The product has been exposed to water.
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The product has been dropped or damaged.
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The product does not operate correctly when you follow the operating
instructions.
Keep your system components away from radiators and heat sources. Also, do
not block cooling vents.
Do not spill food or liquids on your system components, and never operate the
product in a wet environment. If the computer gets wet, see the appropriate
chapter in your troubleshooting guide or contact a Dell-authorized service
provider.
Do not push any objects into the openings of your system components. Doing so
can cause fire or electric shock by shorting out interior components.
Use the product only with Dell products or other Dell-approved equipment.
Allow the product to cool before removing covers or touching internal
components.
Use the correct external power source. Operate the product only from the type
of power source indicated on the electrical ratings label. If you are not sure of the
type of power source required, consult your Dell service provider or local power
company.
To help avoid damaging your system components, be sure the voltage selection
switch (if provided) on the power supply is set to match the power available at
your location:
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115 volts (V)/60 hertz (Hz) in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan
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100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
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230 V/50 Hz in most of Europe, the Middle East, and the Far East
Also be sure that your monitor and attached devices are electrically rated to operate with the power available in your location.
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Use only approved power cable(s). If you have not been provided with a power
cable for your computer or storage system or for any AC-powered option
intended for your system, purchase a power cable that is approved for use in your
country. The power cable must be rated for the product and for the voltage and
current marked on the product’s electrical ratings label. The voltage and current
rating of the cable should be greater than the ratings marked on the product.
To help prevent electric shock, plug the system components and peripheral
power cables into properly grounded electrical outlets. These cables are
equipped with three-prong plugs to help ensure proper grounding. Do not use
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adapter plugs or remove the grounding prong from a cable. If you must use an
extension cable, use a three-wire cable with properly grounded plugs.
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Observe extension cable and power strip ratings. Make sure that the total
ampere rating of all products plugged into the extension cable or power strip
does not exceed 80 percent of the extension cable or power strip ampere ratings
limit.
Do not use appliance/voltage converters or kits sold for appliances with your Dell
product.
To help protect your system components from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
Position system cables and power cables carefully; route system cables and the
power cable and plug so that they cannot be stepped on or tripped over. Be sure
that nothing rests on your system components’ cables or power cable.
Do not modify power cables or plugs. Consult a licensed electrician or your
power company for site modifications. Always follow your local/national wiring
rules.
To help avoid possible damage to the system board, wait 5 seconds after turning
off the system before removing a component from the system board or disconnecting a peripheral device from the computer.
Handle batteries carefully. Do not disassemble, crush, puncture, short external
contacts, dispose of in fire or water, or expose batteries to temperatures higher
than 60 degrees Celsius (140 degrees Fahrenheit). Do not attempt to open or service batteries; replace batteries only with batteries designated for the product.
Turn down the volume before using headphones or other audio devices.
Precautions for Server and Storage Systems
Observe the following additional safety guidelines for your system:
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Unless your installation and/or troubleshooting documentation specifically allows
it, do not remove enclosure covers, attempt to override the safety interlocks, or
access any components inside the system. Depending on your system, installation and repairs may be done only by individuals who are qualified to service your
computer or storage system equipment and trained to deal with products capable of producing hazardous energy levels.
When connecting or disconnecting power to hot-pluggable power supplies, if
offered with your Dell product, observe the following guidelines:
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Install the power supply before connecting the power cable to the power
supply.
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Unplug the power cable before removing the power supply.
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If the system has multiple sources of power, disconnect power from the system by unplugging all power cables from the power supplies.
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Move products with care; ensure that all casters and/or stabilizers are firmly connected to the computer or storage system. Avoid sudden stops and uneven
surfaces.
Precautions for Rack-Mountable Products
Observe the following precautions for rack stability and safety. Also refer to the rack
installation documentation accompanying the system and the rack for specific warning and/or caution statements and procedures.
WARNING: Installing Dell system components in a Dell rack without the
front and side stabilizers installed could cause the rack to tip over, potentially resulting in bodily injury under certain circumstances. Therefore,
always install the stabilizers before installing components in the rack.
After installing system components in a rack, never pull more than one
component out of the rack on its slide assemblies at one time. The weight
of more than one extended component could cause the rack to tip over and
injure someone.
NOTE: Dell’s server and storage systems are certified as components for use in Dell’s
rack cabinet using the Dell customer rack kit. The final installation of Dell systems and
rack kits in any other brand of rack cabinet has not been approved by any safety agencies. It is the customer’s responsibility to have the final combination of Dell systems
and rack kits for use in other brands of rack cabinets evaluated for suitability by a certified safety agency.
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System rack kits are intended to be installed in a Dell rack by trained service technicians. If you install the kit in any other rack, be sure that the rack meets the
specifications of a Dell rack.
Do not move large racks by yourself. Due to the height and weight of the rack,
Dell recommends a minimum of two people to accomplish this task.
Before working on the rack, make sure that the stabilizers are secure to the rack,
extend to the floor, and that the full weight of the rack rests on the floor. Install
front and side stabilizers on a single rack or front stabilizers for joined multiple
racks before working on the rack.
Always load the rack from the bottom up, and load the heaviest item in the rack
first.
Make sure that the rack is level and stable before extending a component from
the rack.
Extend only one component at a time from the rack.
Use caution when pressing the component rail release latches and sliding a component into or out of a rack; the slide rails can pinch your fingers.
After a component is inserted into the rack, carefully extend the rail into a locking
position, and then slide the component into the rack.
Do not overload the AC supply branch circuit that provides power to the rack. The
total rack load should not exceed 80 percent of the branch circuit rating.
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Ensure that proper airflow is provided to components in the rack.
Do not step on or stand on any system/component when servicing other systems/components in a rack.
Precautions for Products With Modems,
Telecommunications, or Local Area Network Options
Observe the following guidelines when working with options:
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Do not connect or use a modem or telephone during a lightning storm. There
may be a risk of electrical shock from lightning.
Never connect or use a modem or telephone in a wet environment.
Do not plug a modem or telephone cable into the network interface controller
(NIC) receptacle.
Disconnect the modem cable before opening a product enclosure, touching or
installing internal components, or touching an uninsulated modem cable or jack.
Do not use a telephone line to report a gas leak while you are in the vicinity of the
leak.
Precautions for Products With Laser Devices
Observe the following precautions for laser devices:
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Do not open any panels, operate controls, make adjustments, or perform procedures on a laser device other than those specified in the product’s
documentation.
Only authorized service technicians should repair laser devices.
When Working Inside Your Computer
Before you remove the computer covers, perform the following steps in the sequence
indicated.
NOTICE: Some Dell systems can be serviced only by trained service technicians because of high voltages and energy hazards. Do not attempt to
service the computer system yourself, except as explained in this guide and
elsewhere in Dell documentation. Always follow installation and service
instructions closely.
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NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing a component from the
system board or disconnecting a peripheral device from the computer.
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Turn off your computer and any devices.
2.
Ground yourself by touching an unpainted metal surface on the chassis, such as
the metal around the card-slot openings at the back of the computer, before
touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the computer
chassis to dissipate any static electricity that might harm internal components.
3.
Disconnect your computer and devices from their power sources. Also, disconnect any telephone or telecommunication lines from the computer.
Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate:
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When you disconnect a cable, pull on its connector or on its strain-relief loop, not
on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting
the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, make sure that both
connectors are correctly oriented and aligned.
Handle components and cards with care. Don’t touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer’s instructions.
Protecting Against Electrostatic Discharge
Static electricity can harm delicate components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computer’s electronic components, such as the microprocessor. You can do so
by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal
surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
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When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component in your computer. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.
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When transporting a sensitive component, first place it in an antistatic container
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic
floor pads and workbench pads.
The following notice may appear throughout this document to remind you of these
precautions:
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines when you set
up and use your computer system:
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Position your system so that the monitor and keyboard are directly in front of you
as you work. Special shelves are available (from Dell and other sources) to help
you correctly position your keyboard.
Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters
[20 to 24 inches] from your eyes).
Make sure that the monitor screen is at eye level or slightly lower when you sit in
front of the monitor.
Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting
around you (such as overhead lights, desk lamps, and the curtains or blinds on
nearby windows) to minimize reflections and glare on the monitor screen.
Use a chair that provides good lower back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position
while you use the keyboard or mouse.
Always leave space to rest your hands while you use the keyboard or mouse.
Let your upper arms hang naturally at your sides.
Sit erect, with your feet resting on the floor and your thighs level.
When sitting, make sure the weight of your legs is on your feet and not on the
front of your chair seat. Adjust your chair’s height or use a footrest, if necessary,
to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to
type for extended periods of time. When you stop typing, try to do things that
use both hands.
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Monitor screen at or below eye level
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Wrists relaxed and flat
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Arms at desk level
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Feet flat on the floor
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Monitor and keyboard positioned directly in front of user
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Preface
About This Guide
This guide is intended for anyone who is installing and managing a Dell PowerVault 51F
8-Port Fibre Channel Switch. It is to be used by field technicians, hardware and software
engineers, and system administrators for monitoring and troubleshooting the switch.
The chapters and appendixes are summarized as follows:
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Chapter 1, “Installing the PowerVault 51F Switch,” provides detailed information
to users who are installing a PowerVault 51F.
Chapter 2, “PowerVault 51F Topologies,” discusses Fabric elements and provides sample topologies.
Chapter 3, “Managing the PowerVault 51F Switch,” contains information and
examples on managing and monitoring the switch.
Chapter 4, “PowerVault 51F Commands,” contains general operation and diagnosis command information.
Chapter 5, “Troubleshooting,” discusses troubleshooting, diagnostic testing, and
error messages.
Chapter 6, “Repair and Replacement,” describes the removal and installation of
field-replaceable units.
Chapter 7, “Getting Help,” describes the help tools Dell provides to assist you
should you have a problem with the computer. It also explains how and when to
call Dell for technical assistance. Chapter 7 also includes a Diagnostics Checklist
that you can copy and fill out as you perform the troubleshooting procedures. If
you need to call Dell for technical assistance, use the completed checklist to tell
the Dell technical support representative what procedures you performed to better help the representative give you assistance. If you must return a piece of
hardware to Dell, include a filled-out checklist.
Appendix A, “Error Messages,” explains the error message format, error message by firmware module, and other possible errors.
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Warranty and Return Policy Information
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industrystandard practices.
Other Documents You May Need
Besides this Installation and Troubleshooting Guide, the following documentation is
included with your system:
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The Dell PowerVault 51F 8-Port Fibre Channel Switch User’s Guide introduces the
user to the PowerVault 51F and includes feature information and specifications.
The Dell PowerVault Switch Manager User’s Guide describes the Dell PowerVault
Switch Manager and how to use each of its funtions.
Technical information files—sometimes called “readme” files—may be installed
on software media that might have been packaged with your PowerVault 51F to
provide last-minute updates about technical changes to your switch or advanced
technical reference material intended for experienced users or technicians.
Typographical Conventions
The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document:
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Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in
angle brackets.
Example: <Enter>
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Key combinations are series of keys to be pressed simultaneously (unless otherwise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>
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Commands presented in lowercase bold are for reference purposes only and are
not intended to be typed when referenced.
Example: “Use the format command to . . . .”
In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed.
Example: “Type format a: to format the diskette in drive A.”
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Filenames and directory names are presented in lowercase bold.
Examples: autoexec.bat and c:\windows
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Syntax lines consist of a command and all its possible parameters. Commands
are displayed in lowercase bold; variable parameters (those for which you
substitute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional.
Example: del [drive:] [path] filename [/p]
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Command lines consist of a command and may include one or more of the command’s possible parameters. Command lines are presented in the Courier New
font.
Example: del c:\myfile.doc
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Screen text is text that appears on the screen of your monitor or display. It can be
a system message, for example, or it can be text that you are instructed to type
as part of a command (referred to as a command line). Screen text is presented
in the Courier New font.
Example: The following message appears on your screen:
No boot device available
Example: “Type md c:\programs and press <Enter>.”
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Variables are placeholders for which you substitute a value. They are presented in
italics.
Example: DIMMx (where x represents the DIMM socket designation).
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Contents
Chapter 1
Installing the Dell PowerVault 51F Switch . . . . . . . . . 1-1
Unpacking the PowerVault 51F Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Cooling Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Site Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Installing a GBIC Module With Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Recommended Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Removing the Doors From the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Preparing the Switch for Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Adjusting the Bezel Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Installing the Outer Slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Installing the Switch in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Installing the Cable-Management Arm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Replacing the Doors on the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Stand-Alone Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Fibre Channel Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Serial Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
System Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Serial Cabling and Emissions Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Verifying Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Setting IP Address Using the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Resetting Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
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Chapter 2
PowerVault 51F Topologies. . . . . . . . . . . . . . . . . . . . . 2-1
Fabric Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routing Cost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cascading and Configuring Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Public Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Private Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Fabric Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Single-Switch Fabric. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Two-Switch Sample Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Increasing Local Bandwidth Within the Fabric . . . . . . . . . . . . . . . . . . . . .
Chapter 3
Managing the PowerVault 51F Switch . . . . . . . . . . . . 3-1
Compatibility With PowerVault 50F Series Hardware. . . . . . . . . . . . . . . . . . . . . . .
Comparing Switch Management Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing Via Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Default Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing With SNMP Under Dell
OpenManage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SNMP Transports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fabric Element MIB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PowerVault Switch Vendor-Unique MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Generic Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enterprise Specific Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage Node Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Name Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing the PowerVault Switch Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4
2-1
2-1
2-2
2-2
2-2
2-2
2-3
2-3
2-4
2-5
3-1
3-1
3-3
3-4
3-4
3-4
3-5
3-6
3-6
3-6
3-7
3-7
3-8
3-9
PowerVault 51F Commands . . . . . . . . . . . . . . . . . . . . 4-1
General Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Command Line Editing Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
agtcfgDefault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
agtcfgSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
agtcfgShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
aliasShow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
configDefault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
configShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
diagHelp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
errDisplayFilter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
xx
errDump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
errShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
fabricShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
fastboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
firmwareDownload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
h...........................................................
help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
i. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ifShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ipAddrSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ipAddrShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nsAllShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nsShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
passwd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portDisable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portEnable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portErrShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portLogClear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portLogDump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
portStatsShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
psShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
switchDisable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
switchEnable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
switchName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
switchShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
syslogdIp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
tempShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
uptime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
License Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
bcastShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
fspfShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
interfaceShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iodReset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iodSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LSDbShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
mcastShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nbrStateShow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
routeHelp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-15
4-16
4-17
4-18
4-18
4-19
4-19
4-20
4-21
4-21
4-22
4-22
4-22
4-22
4-23
4-23
4-24
4-24
4-24
4-25
4-25
4-25
4-27
4-28
4-28
4-28
4-28
4-29
4-31
4-31
4-32
4-32
4-32
4-33
4-33
4-34
4-35
4-37
4-37
4-38
4-39
4-39
4-40
xxi
topologyShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
uRouteConfig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
uRouteRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
uRouteShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5
4-40
4-41
4-41
4-42
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Diagnostic Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Issuing Telnet Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Isolating a System Fault. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status and Activity Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front-Panel LED Power Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front-Panel LED Port Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-On Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 6
Repair and Replacement . . . . . . . . . . . . . . . . . . . . . . 6-1
Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a New Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Switch Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the New Switch Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xxii
5-1
5-1
5-2
5-2
5-2
5-2
5-2
5-3
5-4
6-1
6-1
6-2
6-2
6-3
6-3
6-3
6-4
6-4
6-5
6-5
6-6
6-6
6-6
6-6
6-7
6-8
6-8
6-8
6-9
Chapter 7
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix A
7-1
7-2
7-2
7-3
7-3
7-3
7-3
7-3
7-4
7-4
7-4
7-5
7-6
7-7
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Error Message Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Error Messages by Firmware Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Panic Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
MQ-QWRITE Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Other Possible Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Fan Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Port Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Thermometer Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Glossary
Index
Figures
Figure 1-1.
Figure 1-2.
Figure 1-3.
Figure 1-4.
Figure 1-5.
Figure 1-6.
Figure 1-7.
Figure 1-8.
Figure 1-9.
Figure 1-10.
Figure 2-1.
PowerVault 51F Switch Front View . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Rack Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Opening the Latch on the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Removing the Rack Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Adjusting the Bezel Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Mounting the Outer Slides in the Rack . . . . . . . . . . . . . . . . . . . . . . . 1-9
Installing the Switch in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Installing the Cable-Management Arm . . . . . . . . . . . . . . . . . . . . . . 1-11
Dual SC Fiber-Optic Plug Connector . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Connections for PowerVault 51F Switch . . . . . . . . . . . . . . . . . . . . . 1-15
Single-Switch Topology Sample. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
xxiii
Figure 2-2.
Figure 4-4.
Figure 4-5.
Figure 6-1.
Figure 6-2.
Figure 6-3.
Figure 6-4.
Figure 6-5.
Figure 6-6.
Figure 7-1.
Figure A-1.
Figure A-2.
Fabric Topology Sample With Three Connections
Between Two Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Switch Management Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
configure Command Top-Level Menus . . . . . . . . . . . . . . . . . . . . . . . 4-7
configure Command Submenus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
configure Command Behavior With Out-of-Range or
Inappropriate Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
portErrShow Command Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
uRouteShow Command Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Squeeze Prongs on GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Removing the Fan Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Removing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
errShow Command Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
MQ-QWRITE Error Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Table 1-1.
Table 1-2.
Table 2-1.
Table 3-1.
Table 3-2.
Table 4-1.
Table 4-2.
Table 4-3.
Table 4-4.
Table 4-5.
Table 4-6.
Table 4-7.
Table 4-8.
Table 4-9.
Table 4-10.
Table 4-11.
Table 4-12.
Table 4-13.
Table 4-14.
Table 4-15.
Table 4-16.
Table 4-17.
Table 4-18.
Table 4-19.
Cabling Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Cabling Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Fabric Topologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Comparison of PowerVault Switch Management Methods . . . . . . . 3-2
Default Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Command Line Editing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
agtcfgDefault Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-3
aliasShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . . 4-6
Fabric Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Fabric Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Virtual Channel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Arbitrated Loop Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
System Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
fabricShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . 4-17
i Command Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
ipAddrSet Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . 4-21
nsShow Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
portErrShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-24
portStatsShow Command Field Descriptions . . . . . . . . . . . . . . . . . 4-25
Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
switchShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-30
version Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . 4-32
bcastShow Bitmap Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . 4-34
fspfShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . 4-35
Figure 3-1.
Figure 4-1.
Figure 4-2.
Figure 4-3.
Tables
xxiv
Table 4-20.
Table 4-21.
Table 4-22.
Table 4-23.
Table 5-1.
Table 5-2.
Table 7-1.
Table 7-2.
Table A-1.
Table A-2.
Table A-3.
interfaceShow Command Static Field Descriptions. . . . . . . . . . . . . 4-35
Neighbor Data Structure Field Descriptions. . . . . . . . . . . . . . . . . . . 4-36
LSDbShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . 4-38
nbrStateShow Command Field Descriptions . . . . . . . . . . . . . . . . . . 4-39
Front-Panel LED Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Front-Panel LED Port Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 5-3
International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Panic Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Commands to Gather MQ-QWRITE Error Information . . . . . . . . . . . A-8
xxv
xxvi
Figure 1-1.
Figure 1-2.
Figure 1-3.
Figure 1-4.
Figure 1-5.
Figure 1-6.
Figure 1-7.
Figure 1-8.
Figure 1-9.
Figure 1-10.
Figure 2-1.
Figure 2-2.
Figure 3-1.
Figure 4-1.
Figure 4-2.
Figure 4-3.
Figure 4-4.
Figure 4-5.
Figure 6-1.
Figure 6-2.
Figure 6-3.
Figure 6-4.
Figure 6-5.
Figure 6-6.
Figure 7-1.
Figure A-1.
Figure A-2.
PowerVault 51F Switch Front View . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Rack Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Opening the Latch on the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Removing the Rack Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Adjusting the Bezel Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Mounting the Outer Slides in the Rack . . . . . . . . . . . . . . . . . . . . . . . 1-9
Installing the Switch in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Installing the Cable-Management Arm . . . . . . . . . . . . . . . . . . . . . . 1-11
Dual SC Fiber-Optic Plug Connector . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Connections for PowerVault 51F Switch . . . . . . . . . . . . . . . . . . . . . 1-15
Single-Switch Topology Sample. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Fabric Topology Sample With Three Connections Between Two Switches2-4
Switch Management Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
configure Command Top-Level Menus . . . . . . . . . . . . . . . . . . . . . . . 4-7
configure Command Submenus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
configure Command Behavior With Out-of-Range or Inappropriate Inputs
4-9
portErrShow Command Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
uRouteShow Command Example . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Squeeze Prongs on GBIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
errShow Command Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
MQ-QWRITE Error Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
i
ii
Table 1-1.
Table 1-2.
Table 2-1.
Table 3-1.
Table 3-2.
Table 4-1.
Table 4-2.
Table 4-3.
Table 4-4.
Table 4-5.
Table 4-6.
Table 4-7.
Table 4-8.
Table 4-9.
Table 4-10.
Table 4-11.
Table 4-12.
Table 4-13.
Table 4-14.
Table 4-15.
Table 4-16.
Table 4-17.
Table 4-18.
Table 4-19.
Table 4-20.
Table 4-21.
Table 4-22.
Table 4-23.
Table 5-1.
Table 5-2.
Table 7-1.
Table 7-2.
Table A-1.
Table A-2.
Table A-3.
Cabling Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Cabling Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Fabric Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Comparison of PowerVault Switch Management Methods . . . . . . . 3-2
Default Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Command Line Editing Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
agtcfgDefault Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-3
aliasShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . . 4-6
Fabric Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Fabric Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Virtual Channel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Arbitrated Loop Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
System Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
fabricShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . 4-17
i Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
ipAddrSet Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . 4-21
nsShow Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
portErrShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-24
portStatsShow Command Field Descriptions . . . . . . . . . . . . . . . . . 4-25
Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
switchShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . 4-30
version Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . 4-32
bcastShow Bitmap Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . 4-34
fspfShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . . 4-35
interfaceShow Command Static Field
Descriptions4-35
Neighbor Data Structure Field Descriptions. . . . . . . . . . . . . . . . . . . 4-36
LSDbShow Command Field Descriptions . . . . . . . . . . . . . . . . . . . . 4-38
nbrStateShow Command Field Descriptions . . . . . . . . . . . . . . . . . . 4-39
Front-Panel LED Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Front-Panel LED Port Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 5-3
International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Panic Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Commands to Gather MQ-QWRITE
Error InformationA-8
i
ii
CHAPTER 1
Installing the Dell™ PowerVault™
51F Switch
The complete setup for the Dell PowerVault 51F switch includes:
•
•
•
•
Unpacking the switch
Selecting a location and mounting method
Setting up connections
Changing default user names/passwords (see Table 3-2 for more information
about default user names).
Unpacking the PowerVault 51F Switch
NOTE: Some items may be shipped as part of an over-pack.
While unpacking the switch, check to make sure the following items are included:
•
•
•
•
•
•
•
PowerVault 51F switch unit
Power cord
Five copper gigabit interface converter (GBIC) modules or four optical and one
copper GBIC modules are installed, depending on the switch configuration
Straight-through serial cable
User’s Guide and this Installation and Troubleshooting Guide
Dell PowerVault system utilities diskette
Installation kit, which includes rubber mounting feet
Save packing materials in case you need to return the switch.
Cooling Requirements
Cooling air is drawn into the chassis by six fans mounted near the back of the chassis,
venting exhausted air through the front of the switch.
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Installing the Dell PowerVault 51F Switch
1-1
NOTE: Do not block the front or back air vents. The switch must have clear access to
ambient air for cooling.
Power Requirements
Switch power connection is via a switched connector on the switch’s front right side,
as shown in Figure 1-1. The PowerVault 51F switch power requirements are as
follows:
•
•
•
•
Properly wired, grounded outlet
Input voltage: 90–257 volts alternating current (VAC)
Total power: Up to 110 watts (depending on configuration; see Appendix A,
“Specifications” in the User’s Guide)
Input line frequency: 50 to 60 hertz (Hz)
The switch has an autoranging power supply that automatically accepts voltages
within its ranges.
power supply 2
(optional)
power supply 1
Figure 1-1. PowerVault 51F Switch Front View
NOTE: The switch meets International Electronic Commission (IEC) 801-5 surge voltage requirements; however, there is no other provision for surge protection built into
the switch’s power supplies. An installation should include normal provisions to
assure clean power.
1-2
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Site Location
The switch should be installed in a secure or limited access site to control unauthorized access to the switch’s cabling and power connections.
Installing a GBIC Module With Power On
Each switch supports eight universal ports and their interchangeable GBIC modules.
The GBIC module uses a standard subscriber connector (SC) or high speed serial data
connectors (HSSDC).
A GBIC module can be inserted while the switch is operational (power on).
NOTICE: The GBIC module is keyed so it can be inserted into the interface
card in only one way. Do not force the insertion if the GBIC module does not
slide in easily.
To install an IBM® GBIC module into an interface card, perform the following steps:
1.
Ensure that the locking bar on the front of the IBM GBIC module is to the right
side of the GBIC.
2.
Insert the GBIC module until its connector is firmly seated into the appropriate
port.
3.
When firmly seated, lock the GBIC module in the slot by pushing the locking bar
to the left side of the GBIC. Do not force the locking bar; reseat if necessary.
To install a non-IBM GBIC module into an interface module, perform the following
steps:
1.
Insert the GBIC module into the appropriate port.
2.
Press the GBIC module until its connector is firmly seated.
Rack Mounting
This section provides instructions for trained service technicians installing one or
more Dell PowerVault 51F switches in a Dell rack. The switch rack-mounting hardware
(see Figure 1-2) includes:
•
•
•
•
•
support.dell.com
One manifold with an attached bezel, two inner-slide rails, and the switch
Two outer slides, each with a stationary and an adjustable bracket
Cable-management arm with brackets
Eight 10-32 x 1/2-inch screws
Eight tapered washers
Installing the Dell PowerVault 51F Switch
1-3
Before You Begin
Before you install your PowerVault 51F switch in the rack, read the safety information
at the front of this guide. Also, see Figure 1-2 for the rack kit contents.
Recommended Tool
To install the PowerVault 51F switch, use a #2 Phillips-head screwdriver.
Installing the Switch
To install the switch in the rack, perform the following tasks. The subsections that
follow include instructions for performing these tasks.
1-4
1.
Remove the doors from the rack if necessary.
2.
Prepare the switch for mounting.
3.
Install the outer slides.
4.
Install the switch assembly in the rack.
5.
Install the cable-management arm and route the cables.
6.
Replace the rack doors if you removed them.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
outer slides
manifold
cable-management arm with
brackets
10-32 x 1/2-inch screw (8)
washer (8)
Figure 1-2. Rack Kit Contents
Removing the Doors From the Rack
You must remove the front and back doors from the rack to provide access to the
interior of the rack and to prevent damage to the doors while installing the kit. Use
the following procedure to remove the doors.
CAUTION: To prevent personal injury due to the size and weight of the
doors, never attempt to remove the doors by yourself.
1.
Open the latch on the front door (see Figure 1-3).
Slide the latch’s push-button cover up as far as it will go, press the push button,
rotate the handle clockwise until the latch releases, and then pull the door open.
support.dell.com
Installing the Dell PowerVault 51F Switch
1-5
push-button
cover
push button
handle
Figure 1-3. Opening the Latch on the Door
2.
1-6
Remove the front door (see Figure 1-4):
a.
One person should grasp the top of the door to stabilize it. The other person
should grasp the bottom of the door.
b.
The person holding the bottom of the door should press the hinge release
lever on the bottom hinge and then pull the bottom of the door away from
the rack a few inches.
c.
The person holding the top of the door should press the hinge release lever
on the top hinge and then pull the door away from the rack.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
hinge
release
lever
Figure 1-4. Removing the Rack Doors
3.
Perform steps 1 and 2 to remove the back door from the rack.
CAUTION: Store the two doors in an area where they will not fall over while
you install the switch.
Preparing the Switch for Mounting
To prepare the switch for mounting, perform the following steps:
support.dell.com
1.
Place the manifold on a clean, flat surface.
2.
Remove the foam spacer by gently pulling upward on the strap marked “Remove
Before Use.”
3.
Be sure that no bits of foam remain in the manifold and that the gaskets were not
damaged during extraction of the foam spacer.
Installing the Dell PowerVault 51F Switch
1-7
Adjusting the Bezel Position
If you are installing the switch in a non-Dell rack, you may need to adjust the bezel
position to allow the rack doors to close properly. To adjust the bezel position, perform
the following steps:
1.
Remove the screws and mounting clip from one side of the bezel (see
Figure 1-5).
2.
Adjust the bezel tab so the front holes are aligned with the mounting holes on
the manifold (see Figure 1-5).
3.
Replace the mounting clip and screws.
4.
Repeat these steps for the other side of the bezel.
bezel tab
back holes (2)
mounting clip
10-32 x .25-inch
screws (2)
front holes (2)
Figure 1-5. Adjusting the Bezel Position
Installing the Outer Slides
To install the outer slides in the rack, perform the following steps:
1.
Align the holes of the stationary and adjustable brackets with the holes in the
rack.
The stationary brackets attach to the front of the rack. The adjustable brackets
attach to the back. The top hole of each bracket must align with the top hole of an
Electronic Industries Association (EIA) unit in the rack. The top hole of an EIA unit
has a dot next to it (see Figure 1-6).
NOTE: The slides must be mounted within 1 EIA unit. The height of the switch
takes up 1 EIA unit.
1-8
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
stationary
bracket
tapered
washer (8)
10-32 x 1/2-inch
screw (8)
outer slide
adjustable
bracket
Figure 1-6. Mounting the Outer Slides in the Rack
2.
Use four 10-32 x 1/2-inch screws and four tapered washers to mount each outer
slide in the rack, as shown in Figure 1-6.
The screws are threaded through the washers, the rack, and into the top and
bottom holes of the brackets, leaving the middle bracket holes open.
3.
Fully tighten the screws and then back them out about two turns.
Leaving the outer slides loose makes it easier to align the outer slides and the
inner-slide rails.
support.dell.com
Installing the Dell PowerVault 51F Switch
1-9
Installing the Switch in the Rack
To install the switch in the rack, perform the following steps:
1.
Extend both intermediate slide rails forward until they lock in the extended
position.
2.
At the front of the rack, carefully align the switch’s inner-slide rails with the outer
slides on the rack.
Slide the inner-slide rails into the outer slides, as shown in Figure 1-7. Press the
green button on the outside of each outer slide so that the switch slides to the
intermediate position. Press the green button again so the switch slides to its
final position and locks in place.
manifold
inner-slide
rail
bezel
switch
thumbscrews (2)
outer slide
green button
Figure 1-7. Installing the Switch in the Rack
3.
Make sure there is no gap where the manifold and switch surfaces meet.
4.
Tighten the eight 10-32 x 1/2-inch screws that mount the outer slides to the rack.
5.
Tighten the thumbscrews on the bezel to keep the switch and slide assembly
from sliding out of the rack.
The thumbscrews pass through the holes in the rack and into the middle holes of
the stationary brackets.
1-10
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Installing the Cable-Management Arm
1.
From the back of the rack, pull the switch out about 7 centimeters (cm) (about
3 inches).
The switch should lock in place.
2.
Attach the end of the cable-management arm to the inner rail by inserting the
two T-tabs into the two T- slots until the retaining clip snaps into place (see
Figure 1-8).
T-slots
cable-management arm
inner rail
Velcro strips
thumbscrew
T-tabs
retaining clip
safety release latch
Figure 1-8. Installing the Cable-Management Arm
support.dell.com
Installing the Dell PowerVault 51F Switch
1-11
3.
Route the cables along the cable-management arm and secure the cables to
the cable-management arm with the Velcro straps attached to the cablemanagement arm.
Make sure that the cables are not pinched in the cable-management arm joints.
4.
Press the safety release latch on the inner rails and slide the switch into the rack
until it snaps into place.
Be sure the surfaces between the manifold and the switch are flush.
5.
Tighten the thumbscrew on the cable-management arm.
The thumbscrew passes through the hold in the rack and into the middle hold of
the adjustable bracket.
Replacing the Doors on the Rack
To replace the rack’s front and back doors, perform the following steps.
CAUTION: To prevent personal injury due to the size and weight of the
doors, never attempt to replace the doors by yourself.
1.
Lift the front door into position, and align the hinges with the holes in the rack
(see Figure 1-4).
2.
Slide the hinges into the holes in the rack until the hinge release levers lock the
hinges into position.
3.
Close the door latch by rotating the handle counterclockwise until it stops, push
the handle in until it locks in position, and then slide the push-button cover down
over the push button (see Figure 1-3).
Repeat steps 1 through 3 to install the back door.
Stand-Alone Mounting
The switch is shipped in its stand-alone configuration. Adhesive rubber feet are supplied if the switch is surface-mounted. Installation of the rubber feet is optional, and is
not required for proper or safe switch operation.
To install the adhesive rubber feet, perform the following steps:
1.
Use the alcohol wipes provided to clean the four depressions at each corner of
the chassis bottom. Allow the alcohol to dry.
2.
Remove the rubber feet from the backing sheet and place one in each
depression.
3.
Firmly press the rubber feet in place.
NOTE: If rubber feet have been installed, they must be removed before the unit can
be installed in a 19-inch rack.
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Fibre Channel Cable Connections
All network cable connections are on the switch’s front panel. All recommended
cabling supports the switch’s 1-Gbps transfer rate, as shown in Table 1-1.
Table 1-1. Cabling Connections
Cable type
SWL Fiber
Optic
•
•
•
•
LWL Fiber
Optic
•
•
•
•
Copper
Maximum Run
Length
Cable Specification
•
•
•
•
Duplex SC plug
connectors
GBIC Module
500 meters (m)
(1641 feet)
770-850 µm
without open
fiber control
(non-OFC)
•
1270-1350 µm
without open
fiber control
(non-OFC)
Multimode fiber
50 or 62.5 micrometers
(µm) core diameter
125 µm cladding
diameter duplex cable
Duplex SC plug
connectors
Single mode fiber
10 Kilometers
(32820 feet)
9 µm core diameter
125 µm cladding diameter duplex cable
Impedance controlled
for 150-ohm differential systems
Low skew, shieldedquad, 150-ohm cable
Polarized interface
HSSDC receptacle
12 m
(38 feet)
•
•
SCA2
printed circuit board
(PCB)
interface
HSSDC
input/output
(I/O)
Various lengths of copper and optical cables are available from Dell. These cables
have been designed and approved by Dell. Dell recommends the use of these cables
to ensure the proper operation of the PowerVault 51F system.
Fiber cable connections are made to the switch’s front panel using standard dual SC
plug connectors as shown in Figure 1-9.
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Installing the Dell PowerVault 51F Switch
1-13
Figure 1-9. Dual SC Fiber-Optic Plug Connector
The connectors are indexed and must be inserted into the GBIC module’s connector
in proper alignment. In most cases, one of the two connector plugs is a different color
to aid in proper connector alignment.
CAUTION: Remove the protective plug from the GBIC module. Do not force
the fiber-optic plug into the GBIC module as you may damage the connector, the GBIC module, or both. Make certain the fiber surface is free of dust
or debris before inserting the connector into the GBIC module.
Ethernet Connection
Connecting an existing Ethernet 10/100BASE-T local area network (LAN) to the switch
via the front panel RJ-45 connector gives access to the switch’s internal Simple Network Management Protocol (SNMP) agent, allowing remote Telnet and Web access
for remote monitoring and testing.
NOTES: The connection is only for Telnet, SNMP agent, and the Web-based server
access. No Fibre Channel services are available via this connection.
Only one Telnet session can be opened at a time.
Serial Port Connection
The PowerVault 51F switch includes a serial port (see Figure 1-10) used to set the
Internet Protocol (IP) address. The serial port is used to set the IP address when setting up or reinitializing a switch. The serial port settings are as follows:
•
•
•
•
•
1-14
8 bit
No parity
One stop bit
9600 baud
HyperTerminal
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
•
•
VT100
Flow control = Xon/Xoff
Ethernet port
serial port
Figure 1-10. Connections for PowerVault 51F Switch
NOTE: The serial port and Telnet connection are mutually exclusive and there can be
only one serial port session active at a time. Telnet takes priority, so the serial port is
terminated when a Telnet connection is made. The serial connection is restored after
the Telnet session is completed, but you must log in again. A password is required to
log in to the serial port session. Password checking is skipped only at initial power on
and remains off until log off is done.
NOTICE: The serial port is intended for initial configuration of the IP
address or disaster recovery only and not for regular maintenance. Dell
recommends removing the serial port cable for normal (non-configuration,
non-recovery) switch operation.
NOTICE: Password checking is skipped only at initial power on to allow you
to log into the switch before you set the password. If you have forgotten the
password, you can reset the switch to factory default values.
System Configurations
A computer system must have the following components to communicate with the
RS-232 port:
•
•
•
HyperTerminal
An available COM port
Cables—A straight-through serial cable (DB9 female-to-female) connected
between the DB9 serial ports on the computer and switch. See Table 1-2 for
pinout requirements. This cable is shipped with your PowerVault 51F switch.
Serial Cabling and Emissions Requirements
The PowerVault 51F switch uses a standard straight-through serial cable with a female
9-pin D-Subminiature connector with the pinouts shown in Table 1-2. Only pins 2, 3,
and 5 are required. Pin 7, if used, must always be driven high.
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Installing the Dell PowerVault 51F Switch
1-15
Table 1-2. Cabling Pinouts
Pin
Signal
Description
1
DCD
Carrier Detect
2
TxData
Transmit Data
3
RxData
Receive Data
4
DTR
Data Terminal Ready
5
GND
Logic Ground
6
DSR
Data Set Ready
7
RTS
Request to Send
8
CTS
Clear To Send
9
RI
Ring Indicator
NOTE: For dust and electrostatic discharge (ESD) protection, the PowerVault 51F
switch includes a cover for the serial port. When not in use, the serial port should be
covered.
Verifying Power-On Self-Test (POST)
When powering on a switch, the switch conducts a series of diagnostic tests
including:
•
•
•
•
Memory Test
Port Register Test
Central Memory Test
RDRAM Test
POST behaves differently depending on the boot method. A power cycle (power off
and power on) is considered a cold boot. All other boots from a powered-on state (per
reboot, panic, and so on) are considered to be warm boots.
POST execution per cold boot executes the long version of the memory test. POST
execution per warm boot executes a shorter version of memory test. Boot time with
POST varies depending on the boot method.
As the POST successfully performs each of the tests, the message Passed is displayed via Telnet.
After the switch completes the POST, the GBIC module returns to a steady state from
the flashing states shown during the tests.
If an amber GBIC module light is displayed, there was a failure on that port during
POST. See “Power-On Diagnostics” in Chapter 5 for more information.
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
If error conditions are encountered, they are displayed on the local RS-232 serial port
after the switch completes the POST. See “errShow” in Chapter 4 for details.
Setting IP Address Using the Serial Port
There is a label on the front panel of the PowerVault 51F switch with space to include
the IP address after it has been configured.
NOTE: This label facilitates identification of the physical switch in maintenance mode.
To enable a connection to the switch, the switch must have a valid IP address set.
Two IP addresses can be set—one for the external out-of-band Ethernet port and one
for in-band Fibre Channel network (IP) access.
The serial port is initially logged on as admin with no password required.
To set the IP address using the serial port, perform the following steps:
1.
Connect the DB9 serial cable from the computer’s COM port to the switch’s
RS-232 port.
2.
Start the HyperTerminal by selecting Programs—> Accessories—>
HyperTerminal and then hyperterm.exe.
Supply a name in the Connection Description dialog box.
Enter Direct to Com <port#> in the Connect Using dialog box.
The COM <port#> Properties dialog box is displayed with the following settings:
•
•
•
•
•
•
•
8-bit
No parity
One stop bit
9600 baud
HyperTerminal
VT100
Flow control = Xon/Xoff
3.
Turn on the switch and read the messages on the screen.
4.
As the admin user, type ipAddrSet and press <Enter>. The following text
appears:
Ethernet IP Address [current address shown]: [enter new
address if needed]
Ethernet Subnetmaks [current]: [enter new subnet mask if
needed]
Fibre Channel IP Address [current]: [enter new address if
needed]
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Installing the Dell PowerVault 51F Switch
1-17
Fibre Channel Subnetmask [current]: [enter new subnet mask
if needed]
Gateway Address [current]: [enter new address if needed]
If the current value is acceptable, press <Return>. Following entry of these values, the switch can now be accessed via the network connection on the switch.
The switch can be managed using Telnet commands.
Resetting Factory Defaults
In the event that a user changes a password or IP address, or forgets it, or sets an
invalid IP address, the IP address can be reinitialized.
To reset factory defaults, perform the following steps:
1.
Connect the DB9 serial cable from the computer’s COM port to the switch’s
RS-232 port.
2.
Start the HyperTerminal by selecting Programs—> Accessories—>
HyperTerminal, and then hyperterm.exe.
3.
Supply a name in the Connection Description dialog box.
4.
Type Direct to Com <port#> in the Connect Using dialog box and press
<Enter>.
The COM <port#> Properties dialog box is displayed with the following settings:
•
•
•
•
•
•
•
8-bit
No parity
One stop bit
9600 baud
HyperTerminal
VT100
Flow control = Xon/Xoff
5.
Turn on the switch and read the messages on the screen.
6.
When prompted, type userid=admin and the proper password for the admin
user.
7.
Type configDefault to reset usernames and passwords.
The configDefault command does not affect the SNMP agent configuration. To
reset SNMP agent configuration, use the agtcfgDefault command.
See Chapter 4, “PowerVault 51F Commands,” for help on using commands.
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
FILE LOCATION: S:\SYSTEMS\Boxer\rev_i&t\English\50UWDa00\50UWDc20.fm
CHAPTER 2
PowerVault 51F Topologies
This chapter discusses some key factors affecting fabric performance, including the
following:
•
•
Fabric elements
Sample fabric topologies
Fabric Elements
Each fabric is unique and the elements that determine the fabric’s structure include:
•
•
•
•
•
Class of frames in the fabric
Type of host adapters connected to the fabric
Bandwidth requirements supported by the fabric
Topology of the switches in the fabric
Requirements for redundancy and fault tolerance
Regardless of the topology used, the switch’s extremely low message latency minimizes fabric message handling time that results in a high-performance fabric.
Routing Cost
All Inter Switch Links (ISLs) have a default cost of 1000. The cost of a path between
any two switches in the fabric is the sum of the costs of all ISLs. The switches that
comprise the fabric always choose the lowest cost path through the fabric to forward
frames from the source switch to the destination switch.
When constructing a multiswitch configuration, called a cascaded fabric, a frame
entering the fabric may pass through eight switches before exiting the fabric. The
switch does not enforce the eight-switch limit. It is your responsibility to ensure that
the seven-hop limit is not exceeded. The command uRouteShow provides information regarding the cost of the shortest path to another switch from which you can
derive the number of hops. The cost should not exceed 7000 (7 x 1000).
A fabric using Dell switches in cascaded topologies should be configured to deliver
the required bandwidth and fault tolerance with all connections made within the
seven-hop maximum limit.
DELL CONFIDENTIAL - Preliminary
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Cascading and Configuring Switches
When configuring switches in a fabric, optimize the fabric performance based on the
most significant expected use.
NOTES: Except for unique identifiers such as the switch name, domain name, and IP
address, all switches in a fabric must have the same firmware configuration. Switches
that are configured differently are isolated from the fabric.
Live switches may be cascaded; however, the domain IDs must be different. If the
domain IDs of any of the switches are identical, the fabric will segment and a fabric
segment error will be reported. This problem can be resolved by rebooting one of the
switches with a conflicting domain ID.
The PowerVault 51F switch runs on version 2.0 of the software only. To be compatible
with PowerVault 50F software, the PowerVault 51F system must be configured using
VC Encoded Address Mode, which limits the switch count in a fabric to 32 and the
number of multicast groups to 31. See Chapter 3, “Managing the PowerVault 51F
Switch Manager,” for more information.
Cascaded topologies using multiple switches give switching system designers a
powerful, flexible set of resources to create high-performance, robust storage area
networks (SAN), or data center backbone.
Universal Ports
All eight switch ports are universal supporting F, FL, and E-port modes of operation.
They are designed to automatically select the optimum mode.
Public Operation
In public operation, all loop devices are accessible to all other fabric-connected
devices and loop devices within the fabric. The loop devices behave the same as
devices attached directly to the fabric.
Private Operation
Dell’s FL_Port translative mode allows private devices on a local loop to communicate
with fabric-attached devices and vice versa. Fabric-attached devices can be either
N_Ports attached to G_Ports or public NL_Ports attached to other FL_Ports.
Logically, private and fabric-attached devices that communicate to a loop appear to be
devices on the same loop as the private devices. Each fabric-attached device uses an
unassigned AL_PA from the local loop. When private devices on a local loop and
fabric-attached devices communicate, the FL_Port automatically translates between
private and public addresses.
The FL_Port translative mode supports up to 32 fabric-attached devices (one is
reserved for the fabric) appearing on each local loop of private devices, subject to the
limit of 126 devices on a loop (the total of private and fabric-attached devices).
Private devices are registered to the Simple Name Server (SNS), so the
fabric-attached devices can query SNS for their addresses and initiate communication.
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NOTES: The translative mode is automatically enabled with the FL_Port card and no
user intervention is necessary to configure the translative mode.
Loops may contain any combination of public or private loop devices.
Sample Fabric Topologies
The following fabric topology samples show several different conceptual topology
models. Each installation has a unique topology that is determined by the characteristics of the connected devices and your performance objectives.
In the following samples, only the single switch fabric solution shows connections to
the fabric. The switch numbering scheme is shown in Table 2-1.
Table 2-1. Fabric Topologies
Interface cards
1
2
3
4
Ports
0
2
4
6
1
3
5
7
Single-Switch Fabric
The simplest fabric consists of a single-switch topology as shown in Figure 2-1.
fabric
N_Port
Mainframe
Data
F_Port
JBOD
N_Port
FL_Port
NL_Ports
F_Port
JBOD
F_Port
NL_Ports
FL_Port
F_Port
F_Port
N_Port
N_Port
N_Port
Data
Data
Mainframe
Figure 2-1. Single-Switch Topology Sample
DELL CONFIDENTIAL - Preliminary
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PowerVault 51F Topologies
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Figure 2-1 shows the switch’s F_Ports and FL_Ports and the corresponding N_Port
and NL_Port connections on the device side. The switch connections are shown as
they would be in a physical installation. Functionally, the switch becomes a fabric with
every device connected to every other device by the fabric.
Each connection is full duplex with transmissions up to 1 Gbps bandwidth simultaneously, in both directions, between the fabric and fabric-connected devices.
Two-Switch Sample Topology
The two-switch topology increases the number of connectivities and aggregate fabric
bandwidth, as shown schematically in Figure 2-2. The switches are shown physically
connected although the connections are transparent in the fabric. Functionally, the
devices appear to be connected together directly.
RAID A
RAID B
HOST3
HOST4
E_Port
Switch A
JBOD A
HOST5
E_Port
Switch B
HOST1
RAID B
HOST2
RAID A
Figure 2-2. Fabric Topology Sample With Three Connections
Between Two Switches
When a fabric is initiated, or when a new switch is added to the fabric, the switches
determine a least-cost path for each destination switch. This is done dynamically each
time the fabric configuration changes and the results are stored in the switch’s internal routing tables.
NOTE: After a path has been determined, it is not rerouted, even though traffic volume may change over time, for each path to maintain in-order delivery. If the link fails,
the path is rerouted.
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Increasing Local Bandwidth Within the Fabric
In Figure 2-2, three connections are shown between Switch A and Switch B. This
connection gives an aggregate bandwidth of six Gbps—in other words, three 1-Gbps,
full-duplex connections. Increasing bandwidth between switches is done by adding
additional connections between the switches.
In addition to the bandwidth, redundant connections between the switches in
Figure 2-2 provide a high-bandwidth, fault-tolerant fabric.
DELL CONFIDENTIAL - Preliminary
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
CHAPTER 3
Managing the PowerVault 51F
Switch
This chapter contains general information and examples on managing and monitoring
the switch. The following topics are discussed:
•
•
•
•
Compatibility with PowerVault 50F series hardware
Switch management methods
Managing via Telnet
Managing with Simple Network Management Protocol (SNMP) under Dell
OpenManage™ and managing with the PowerVault Switch Manager
NOTE: You must assign an Internet Protocol (IP) address to the switch via the local
RS-232 serial port before you can access some of the management methods
described.
Compatibility With PowerVault 50F Series
Hardware
Dell OpenManage version 2.0 software executes on the PowerVault 51F system only.
However, PowerVault 51F switches and PowerVault 50F switches can share the same
fabric by configuring version 2.0 into a specific addressing mode designated as VC
Encoded Address Mode. Invoking this mode is described under the configure command described in Chapter 4.
When using this compatibility mode, the maximum switch count in a fabric is 32 (as
opposed to the maximum of 239 switches in a fabric that version 2.0 software supports). In addition, the maximum number of multicast groups is reduced from 256 to 31.
Comparing Switch Management Methods
The switch can be initially configured via a computer running a terminal program
attached to the RS-232 serial port. The switch can then be managed remotely via Telnet or Web management (PowerVault Switch Manager).
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Managing the PowerVault 51F Switch
3-1
Before changing any of the factory default settings, become familiar with the operations described in this chapter including both the switch’s functions and interactive
characteristics. To reset a switch to factory default values, see “Resetting Factory
Defaults” in Chapter 1.
There are several access methods for managing a switch. Table 3-1 summarizes the
different management methods.
Table 3-1. Comparison of PowerVault Switch Management Methods
Method
Description
Local
Out-of-band
(Ethernet)
Serial port
Managed via RS-232 serial port
located on the switch
Yes
No
Telnet commands
Managed remotely using Telnet
commands
No
Yes
Managing with
SNMP
Managed remotely using SNMP
No
Yes
PowerVault Fibre
Channel Switch
Manager
Managed remotely though Web
No
Yes
Figure 3-1 shows the various methods and communication paths for accessing switch
management information.
NOTE: Dell recommends the switch be managed remotely using Telnet or Web management (PowerVault Switch Manager). Dell recommends the serial port be used only
to initially configure the switch and that the RS-232 serial communications cable be
removed after initial configuration.
3-2
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Management Information
Management
Commands
SNMP Manage
Node
Web
Telnet
HTTP
SNMP
UDP
TCP
IP Over Ethernet
Ethernet (Out-of-Band)
RS-232 Port
Figure 3-1. Switch Management Methods
Managing Via Telnet
To make a successful Telnet connection to a switch, the following information is
required:
•
•
•
Switch name or IP address
Username
Password
NOTES: The IP address must be set using the ipAddrSet command, which can be
issued by connecting to the RS-232 serial port on the front panel. See “Setting IP
Address Using the Serial Port” in Chapter 1 for more information.
Consult with the local network system administrator for the IP address that is
assigned to the switch.
The serial port and Telnet connection are mutually exclusive and there can be only one
serial port session active at a time. Telnet takes priority, so the serial port is terminated when a Telnet connection is made. The serial connection is restored after the
Telnet session is completed but re-logging in is required. A password is required to
log in to the serial port session. Password checking is skipped only at initial power on
and remains off until log off is done.
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Managing the PowerVault 51F Switch
3-3
Default Username
Each Username has a security level associated with it. Username 3 is the least privileged and the security level goes up to Username 0, which is the most privileged, as
described in Table 3-2.
Table 3-2. Default Username
Default
User Name
Description
user (Username 3)
Gives users access to any commands that do not
change a switch state, such as version. This level is the
recommended level for monitoring switch activity.
admin (Username 0)
Gives users access to all commands in the Help menu.
Most switch administration is performed at this level.
The system administrator may assign different usernames than those listed, if
desired. The user at a particular security level, however, has the same privileges
regardless of the name assigned.
Changing Passwords
The initial default password for all usernames is password. Change the default passwords during installation to meet the fabric’s security requirements.
To change user passwords, perform the following steps:
1.
Log in as admin.
2.
Type the command passwd.
3.
Each username (admin, user, other) is displayed in sequence, allowing the administrator to modify each password and name.
4.
Enter a password or name while a username is displayed to replace the existing
password or name.
NOTE: If you lose the password, contact Dell for technical assistance.
Managing With SNMP Under Dell
OpenManage
NOTICE: SNMP settings on the switch pose a security risk. When setting up
the SNMP settings for the PowerVault 51F system, the user must set up the
community name and trap recipients IP address. The first three community
names have read/write (rw) permissions, whereas the last three have
read-only (ro). This means that the default Secret Code, OrigEquipMfr, and
private communities could pose a security breach. Anyone knowing the
default community names of the switch could perform SNMP sets on the
switch and change its configuration values.
3-4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Dell recommends that you use one of the “ro” communities to set up your
trap community and trap recipients IP address. Also, the administrator of
the switch may want to rename the default communities to a unique secure
name.
The resident SNMP manage node allows remote switch management via IP over
Ethernet and Fibre Channel interfaces.
Dell OpenManage integrates the PowerVault 51F switch through HP OpenView Network Node Manager Special Edition (NNM SE) in a Microsoft® Windows NT®
environment. You can use Dell OpenManage to manage this device. If you have a
PowerVault 51F switch connected in your network, it will be automatically discovered
as a node in the node submap of HP OpenView NNM SE. To launch the PowerVault
Switch Management Application, double-click on the discovered FC-switch node to
access the expanded node submap, and then double click on the Switch Management Application icon.
Refer to your HP OpenView Network Node Manager Special Edition 1.5 With
Dell OpenManage HIP 3.5 User's Guide for more information on Dell OpenManage.
The switch’s managed node supports the following:
•
•
•
•
•
•
•
SNMPv1 manager and SNMPv2c
Command line utilities to provide access to and control of the managed node
MIB-II system group, interface group, and SNMP group
Fabric Element MIB
Vendor-Specific MIBs
Standard Generic traps
Enterprise-Specific traps
NOTES: A management platform’s IP address must be configured as a trap recipient
to enable discovery by that management platform. HP OpenView Network Node
Manager Special Edition (NNM SE) version 3 and above have management information base (MIB) and auto discovery support for the switch.
While the switch may be managed using a MIB browser, Dell recommends using the
Web-based PowerVault Switch Manager or Telnet.
SNMP Transports
The SNMP manage node residing on the embedded processor supports UDP/IP over
the Ethernet interface or any FC-IP interface (see Figure 3-1). This transport provides
an immediate Plug and Play support for the switch once the IP address has been
assigned.
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Managing the PowerVault 51F Switch
3-5
Fabric Element MIB Support
The following five object groups are defined and supported:
•
•
•
•
•
Configuration group
Operation group
Error group
Accounting group
Capability group
The agent supports all groups, except the accounting group, which is better supported in the Fibre Channel port group of the vendor-unique MIB.
PowerVault Switch Vendor-Unique MIB
The following five groups of MIBs are defined and supported:
•
•
•
•
•
PowerVault System Group
Fabric Group
SNMP manage node Configuration Group
Fibre Channel Port Group
Name Server Group
Generic Traps
Setting up the switch’s SNMP connection to an existing managed network allows the
network system administrator to receive the following generic traps:
•
•
•
•
coldStart — Indicates the manage node has reinitialized itself such that the manage node’s configuration can be altered.
warmStart — Indicates the manage node has reinitialized itself, but no configuration has changed.
linkDown — Indicates an IP interface (Ethernet, loop back, or embedded N_Port)
has gone down and is not available.
linkUp — Indicates an IP interface (Ethernet, loop back, or embedded N_Port) has
become available.
NOTE: The linkUp and linkDown traps are not associated with removing or adding an
Ethernet cable. These traps indicate that the interface is configured, operational, and
available and do not necessarily mean that the physical network cable is affected.
•
3-6
authenticationFailure — Indicates the manage node has received a protocol message that is not properly authenticated. This trap, by default, is disabled but can
be enabled via the command agtcfgSet.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Enterprise Specific Traps
The following Enterprise Specific Traps are supported:
•
•
•
•
swFault — Indicates the diagnostics detect a fault with the switch.
swSensorScn — Indicates an environment sensor changes its operational state.
For example; a fan stops working. The VarBind in the Trap Data Unit contains the
corresponding instance of the sensor status.
swFCPortScn — A notification that a Fibre Channel Port changes its operational
state. For instance, the Fibre Channel Port goes from online to off-line. The
VarBind in the Trap Data Unit contains the corresponding instance of the port's
operational status.
swEventTrap — A notification that an event has occurred and its event severity
level is at or below the value set in the variable swEventTrapLevel. The VarBind in
the Trap Data Unit contains the corresponding instance of the event index, time
information, event severity level, the repeat count, and description.
The parameters can be configured via the SNMPv1 SET command with an appropriate community. These parameters can also be configured via a Telnet connection,
using the command agtcfgSet.
NOTE: SNMP swFCPortScn traps are generated on gigabit interface converter (GBIC)
insertion and removal even though the state remains offline.
Manage Node Configuration
Changes to SNMP from either Telnet or SNMP are not displayed in SNMP until the
switch is rebooted running. This is due to SNMP running from cache while the active
settings are running from the flash PROM.
The configurable parameters include the following:
•
•
•
•
•
•
•
SNMPv1 communities (up to 6)
Trap recipients (1 per community)
sysName
sysContact
sysLocation
authenticationFailure — Indicates the manage node has received a protocol message that is not properly authenticated. This trap, by default, is disabled but can
be enabled via the command agtcfgSet.
swEventTrapLevel — Indicates the swEventTrap severity level in conjunction with
an event's severity level. When an event occurs and if its severity level is at or
below the set value, the SNMP trap, swEventTrap, is sent to configured recipients. By default, this value is set at 0, implying that no swEventTrap is sent.
Possible values are as follows:
0 — None
1 — Critical
support.dell.com
Managing the PowerVault 51F Switch
3-7
2 — Error
3 — Warning
4 — Informational
5 — Debug
See Appendix A, “Error Messages,” for more information.
These parameters can be changed via the Telnet command, agtcfgSet or via SNMP.
The sysX parameters can be configured via the SNMPv1 SET command with an
appropriate community. These parameters can be configured via a Telnet connection,
using the command agtcfgSet.
NOTE: A change in the first two configuration parameters takes effect only after
rebooting the switch.
Name Server
The Fibre Channel Protocol (FCP) inquiry data obtained by device probing may now be
obtained from the Name Server by retrieving the port symbolic name.
Common Transport (CT) requests and responses including Name Server are recorded
in the portLog. A typical trace is shown in the following example, where port 4 logs in
to the Name Server and issues command 217. It receives an Accept (8002).
3-8
Jun 15 16:00:21.899 tReceive
22fffffc,00210413,03000000
Rx3
4
116
Jun 15 16:00:21.899 tSwitch
23210413,00fffffc,02000000
Tx3
4
116
Jun 15 16:00:21.899 tReceive
02fffffc,00210413,01000000
Rx3
4
52
Jun 15 16:00:21.933 tNSd
00030217,00210413,00000100
ctin
4
fc
Jun 15 16:00:21.933
tNSd
ctout
4
fc 00008002
Jun 15 16:00:21.933
03210413,00fffffc
tNSd
Tx3
4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
0
Introducing the PowerVault Switch
Manager
Use the PowerVault Fibre Channel Switch Manager (Web interface) to log onto a
switch from a host with a Java-enabled Web browser via the Internet or Intranet to
remotely manage a storage area network (SAN) composed of switches and other
SAN devices. The PowerVault Fibre Channel Switch Manager allows you to dynamically interact with any switch in the SAN to monitor status and performance. Use the
available information to make overall topology decisions (for example, increasing a
path’s bandwidth due to data saturation). Additionally, you can change a switch’s configuration or download firmware. The Administrative Interface and Telnet provide the
means to make administrative changes, and security is enforced by username and
encrypted password.
The PowerVault Switch Manager also provides access to all zoning functions.
For more information about the PowerVault Switch Manager see the Dell PowerVault
Switch Manager User’s Guide.
support.dell.com
Managing the PowerVault 51F Switch
3-9
3-10
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
CHAPTER 4
PowerVault 51F Commands
This chapter contains information and examples on managing and monitoring the
PowerVault 51F switch via Telnet, including:
•
•
General commands
Routing commands
The user can configure, operate, and test the switch using the following commands
and settings through the Telnet interface.
General Commands
The following general commands allow you to control basic switch operations.
Command Line Editing Commands
The Telnet session responds to UNIX editing commands. Table 4-1 lists command line
editing commands.
NOTE: The command line interface does not support keyboard buffering. Wait for the
command prompt to appear before issuing a switch command.
Table 4-1. Command Line Editing Commands
support.dell.com
Command
Description
k or -
Scroll backwards through previous commands
j or +
Scroll forward through previous commands
a
Insert text after cursor
l
Insert text before cursor
A
Insert text at end of current line
dd
Delete entire line
D
Delete from cursor to end of line
PowerVault 51F Commands
4-1
Table 4-1. Command Line Editing Commands (continued)
Command
Description
h
Move one space left
l
Move one space right
R
Replace text
x
Delete one character
u
Undo last change
<esc>
Enter command mode
<Backspace>
or
<Ctrl><h>
Back up
<Ctrl><u>
Erase all current text and begin again
agtcfgDefault
This agtcfgDefault command allows admin to reset the configuration of the Simple
Network Management Protocol (SNMP) agent to factory defaults, as shown in the following example:
switch:admin> agtcfgDefault
Committing configuration...done.
agent configuration reset to factory default
sw5:admin> agtcfgShow
Current SNMP Agent Configuration
Customizable MIB-II system variables:
sysDescr = Fibre Channel Switch.
sysLocation = End User Premise
sysContact = Field Support.
swEventTrapLevel = 0
authTraps = 0 (OFF)
SNMPv1 community and trap recipient configuration:
Community 1: Secret C0de (rw)
No trap recipient configured yet
Community 2: OrigEquipMfr (rw)
No trap recipient configured yet
Community 3: private (rw)
No trap recipient configured yet
4-2
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Community 4: public (ro)
No trap recipient configured yet
Community 5: common (ro)
No trap recipient configured yet
Community 6: FibreChannel (ro)
No trap recipient configured yet
sw5:admin>
Table 4-2 describes the fields for the agtcfgDefault command.
Table 4-2. agtcfgDefault Command Field Descriptions
support.dell.com
Field
Description
sysDescr
The system description (in MIB-II definition). The default
value is set as Fibre Channel Switch.
sysLocation
The location of the system (switch) (in MIB-II). The default
value is set as End User Premise.
sysContact
The contact information for this system (switch). The default
value is set as Field Support.
swEventTrapLevel
The event trap level in conjunction with an event's severity
level. When an event occurs and if its severity level is at or
below the set value, the SNMP trap, swEventTrap, is sent
to configured trap recipients. By default, this value is set at
0, implying that no swEventTrap is sent.
Other possible values are:
0 = None
1 = Critical
2 = Error
3 = Warning
4 = Informational
5 = Debug
See “errShow” found later in this chapter for related
information.
authTraps
authenticationFailure (the authentication trap) is transmitted
to the configured trap recipient in the event the agent
received a protocol message that is not properly
authenticated.
In the context of SNMPv1 and SNMPv2c, this means that a
request that contains a community string is not known to
the agent. The default value for this parameter is 0
(disabled).
PowerVault 51F Commands
4-3
In addition, six communities and respective trap recipients are supported by the
agent. The first three communities are for read-write (rw) access and the last three
are for read-only (ro) access.
The factory default value for the trap recipient of each community is 0.0.0.0. The factory default values for the community strings are:
•
•
•
•
•
•
Secret C0de
OrigEquipMfr
private
public
common
Fibre Channel
NOTE: For an SNMP Management Station to receive a trap generated by the agent,
the administrator must configure a trap recipient value to correspond to the Internet
Protocol (IP) address of the Management Station.
agtcfgSet
The agtcfgSet command sets the SNMP agent configuration to a Fiber Channel
switch, as shown in the following example. The command fields are described in
Table 4-2.
NOTE: A management platform’s IP address must be configured as a trap recipient to
enable discovery by that management platform. HP OpenView Network Node Manager Special Edition (NNM SE) 3.0 and later have management information base (MIB)
and autodiscovery support for the switch.
4-4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
switch:admin> agtcfgSet
Customizing MIB-II system variables ...
At each prompt, do one of the following:
o <Return> to accept current value,
o enter the appropriate new value,
o <Control-D> to skip the rest of configuration, or
o <Control-C> to cancel any change.
To correct any input mistake:
<Backspace> erases the previous character,
<Control-U> erases the whole line,
sysDescr: [FC Switch.]
sysLocation: [End User Premise]
sysContact: [Field Support.]
swEvevtTrapLevel: (0..5) [3]
authTrapsEnabled (true, t, false, f): [true]
SNMP community and trap recipient configuration:
Communit(rw): [Secret C0de]
Trap Recipient’s IP address in dot notation: [192.168.1.51]
Community(rw): [OrigEquipMfr]
Trap Recipient’s IP address in dot notation: [192.168.1.26]
Community(rw): [private]
Trap Recipient’s IP address in dot notation: [0.0.0.0] 192.168.
Community(ro): [public]
Trap Recipient’s IP address in dot notation: [0.0.0.0]
Community(ro): [common]
Trap Recipient’s IP address in dot notation: [0.0.0.0]
Community(ro): [FibreChannel]
Trap Recipient’s IP address in dot notation: [0.0.0.0]
agtcfgShow
The agtcfgShow command displays current SNMP agent configuration. The fields
are described in Table 4-2.
aliasShow
The aliasShow command displays local Alias Server information, as shown in the following example. The command fields are described in Table 4-3. If there is no local
alias group, a message stating that is displayed. Otherwise, it shows the user the
number of alias group entries created with the title:
The Local Alias Server has n entries
Alias ID Creator Token [rb, type, grptype, qlfr] Member List
support.dell.com
PowerVault 51F Commands
4-5
Table 4-3. aliasShow Command Field Descriptions
Field
Description
Alias ID
This is the multicast address and has the format of FFFBxx,
where xx is an odd number ranging from 01 to 31. This number is
the name of the multicast group.
Creator
The Fibre Channel address ID of the Nx_Port that created this
Alias group.
Creator Token
The Alias token that has been provided to map to the Alias group.
It consists of four subfields:
rb = Routing bits
type = Upper level application type
grptype = The alias group type (can only be 10 for multicast)
qlfr = Alias Qualifier of the group
These subfields are delimited by a pair of square braces.
For more information about Alias Token, see the FC-PH-2 and
FC-GS-2 American National Standards Institute (ANSI) standards.
Member List
A list of member address IDs, delimited by a pair of curly braces.
configure
Figures 4-1 through 4-3 show examples of the configure command, which is used to
set some switch configuration parameters. This command may not be executed on an
enabled switch; you must first disable the switch using the switchDisable command.
The configure command is navigated by entering a series of collapsible top-level
menus. Each menu divides up the various switch configuration parameters into logical
groupings, which include: fabric parameters, virtual channel parameters, arbitrated
loop parameters, and system service parameters.
Each top level menu and its associated submenus consist of a text prompt, a list of
acceptable values, and the current value (shown in brackets). The current value is
used in the absence of an entered value when a carriage return is the only input
4-6
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
entered at the prompt, as shown in Figure 4-1. The various configuration settings and
parameters are described in Tables 4-4 through 4-8.
switch:admin> configure
Configure...
Fabric parameters (yes, y, no, n): [no]
Virtual Channel parameters (yes, y, no, n): [no]
Arbitrated Loop parameters (yes, y, no, n): [no]
System services (yes, y, no, n): [no]
No changes.
Figure 4-1. configure Command Top-Level Menus
Entering out-of-range or inappropriate values causes an error message to be displayed
to the screen and the original entry prompt to be redisplayed as shown in Figure 4-3.
The configure command may be canceled at any time by sending an interrupt control
character by pressing <Ctrl> <c>. In addition, the command may be completed at any
time, with the current changes saved, by sending an end-of-file control character by
pressing <Ctrl><d>.
support.dell.com
PowerVault 51F Commands
4-7
.
switch:admin> configure
Configure...
Fabric parameters (yes, y, no, n): [no] yes
Domain: (1..239) [1]
BB credit: (1..16) [16]
R_A_TOV: (4000..120000) [10000]
E_D_TOV: (1000..5000) [2000]
Data field size: (256..2112) [2112]
Non-SCSI Tachyon Mode: (0..1) [0]
Disable Device Probing: (0..1) [0]
Unicast-only Operation: (0..1) [0]
VC Encoded Address Mode: (0..1) [1]
Disable Translative Mode: (0..1) [1]
Per-frame Route Priority: (0..1) [0]
Virtual Channel parameters (yes, y, no, n): [no] yes
VC Link Control: (0..1) [0]
VC Class 2: (2..5) [2]
VC Class 3: (2..5) [3]
VC Multicast: (6..7) [7]
VC Priority 2: (2..3) [2]
VC Priority 3: (2..3) [2]
VC Priority 4: (2..3) [2]
VC Priority 5: (2..3) [2]
VC Priority 6: (2..3) [3]
VC Priority 7: (2..3) [3]
Arbitrated Loop parameters (yes, y, no, n): [no] yes
Send FAN frames?: (0..1) [1]
System services (yes, y, no, n): [no] yes
rstatd (on, off): [off] on
rusersd (on, off): [off] on
No changes.
Figure 4-2. configure Command Submenus
4-8
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
switch:admin> configure
Configure...
Fabric parameters (yes, y, no, n): [no] y
Domain: (1..239) [0] 256
integer must be between 1 and 239 - please re-enter
Domain: (1..239) [0]
BB credit: (1..16) [16] one
Input not acceptable, please re-enter
BB credit: (1..16) [16]
R_A_TOV: (4000..120000) [10000]
E_D_TOV: (1000..5000) [2000] 4900
integer must be a multiple of 1000 - please re-enter
E_D_TOV: (1000..5000) [2000] 5000
Data field size: (256..2112) [2112] ^D
Committing configuration...done.
Figure 4-3. configure Command Behavior With Out-of-Range or
Inappropriate Inputs
A number of parameters control the overall behavior and operation of the fabric. Some
of these values, such as the domain, are normally assigned automatically by the fabric
and may be different from one switch to another in the fabric. However, other parameters, such as the buffer-to-buffer credit or the time out values, may be changed to
suit particular application programs or operating environments, but must be in agreement among all switches to allow formation of the fabric.
Table 4-4 defines the settings affecting the fabric.
Table 4-4. Fabric Settings
support.dell.com
Field
Type
Default
Range
Domain
Number
1
Varies
BB Credit
Number
16
1 - 16
R_A_TOV
Number
10000
E_D_TOV * 2 to
120000
E_D_TOV
Number
2000
1000 to R_A_TOV / 2
Data Field Size
Number
2112
256 to 2112
Non-SCSI Tachyon Mode
Boolean
0
0 or 1
Disable Device Probing
Boolean
0
0 or 1
VC Encoded Address
Mode
Boolean
1
0 or 1
Disable Translative Mode
Boolean
0
0 or 1
Per-frame Route Priority
Boolean
0
0 or 1
PowerVault 51F Commands
4-9
A listing of the configurable fabric parameters is shown in Table 4-5.
Table 4-5. Fabric Parameters
Field
Description
Domain
The domain number uniquely identifies the switch in a fabric and
may be any value between 1 and 239. Normally, this value is
automatically assigned by the fabric.
BB credit
The buffer-to-buffer (BB) credit represents the number of buffers,
in a range from 1 to 16, available to the host. For a complete
description of this value, refer to the industry specification Fibre
Channel Physical and Signaling Interface (FC-PH).
R_A_TOV
The Resource Allocation Time Out Value (R_A_TOV) is displayed
in milliseconds. This variable works with the variable E_D_TOV to
determine the switch's actions when presented with an error
condition.
Allocated circuit resources with detected errors are not released
until the time out value has expired. If the condition is resolved
prior to the time out, the internal time out clock resets and waits
for the next error condition.
4-10
E_D_TOV
Error Detect Time Out Value (E_D_TOV) is displayed in milliseconds. This timer is used to flag a potential error condition when
an expected response is not received (an acknowledgment or
reply in response to packet receipt, for example) within the set
time limit. If the time for an expected response exceeds the set
value, then an error condition is met.
Data field size
This specifies the largest possible value, in bytes, for the size of a
type 1 (data) frame. The switch advertises this value to other
switches in the fabric during construction of the fabric as well as
to other devices when they connect to the fabric. Setting this
field to a value smaller than 2112 may result in decreased
performance.
Non-SCSI
Tachyon Mode
When set, multiple sequences from different sources are interleaved to Tachyon-based controllers at sequence boundaries
rather than at frame boundaries, resulting in better performance
from Tachyon-based controllers. Set this mode when there are
no Tachyon-based SCSI host adapters connected to the fabric.
Disable
Device
Probing
When this is set, devices that do not register themselves with
the Name Server will not be present in the Name Server data
base. Set this mode only if the switch's N_Port discovery process (PLOGI, PRLI, INQUIRY) causes some attached device to
fail.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-5. Fabric Parameters (continued)
Field
Description
VC Encoded
Address
Mode
When this mode is set, frame source and destination addresses
utilize an address format compatible with PowerVault 50F
system.
When this mode is set to 0, 239 PowerVault 51F switches may
be cascaded.
Disable Translative Mode
The setting is only relevant if VC Encoded Address Mode is also
set. When set, this mode maintains explicit address compatibility
with first-generation switches. However, enabling this feature
also disables translative/phantom addressing.
Set this mode only if hardware or software systems are attached
to the fabric which explicitly rely on a specific frame address
format.
Per-frame
Route Priority
In addition to the eight virtual channels used in frame routing priority, support is also available for per-frame based prioritization.
When set, the virtual channel ID will be used in conjunction with
a frame header to form the final virtual channel ID.
The switch provides the ability to tune the switch in a specific application, by configuring the parameters for the switch's eight virtual channels. Note that the first two
virtual channels are reserved for the switch's internal functions and are not
user-configurable. The default virtual channel settings have already been optimized for
switch performance. Changing the default values, if properly selected, may improve
switch performance somewhat, but may also severely degrade performance. You
should not change these settings without fully understanding the effects of those
changes. Table 4-6 describes the virtual channel parameters.
Table 4-6. Virtual Channel Parameters
support.dell.com
Field
Description
Default
VC Link
Control
This changes the virtual channel used for N_Portgenerated, Class 2 link control frames (ACKs,
P_BSYs, and P_RJTs).
0 = Force N_Port-generated link control frames
to be sent back using a Class 2 data virtual
channel.
1 = Force N_Port-generated link control frames
to be sent back using a virtual channel normally
reserved for fabric-internal traffic.
0
VC Class 2
Sets the virtual channel used for Class 2 frame
traffic. May be set to virtual channel 2, 3, 4, or 5.
2
VC Class 3
Sets the virtual channel used for Class 3 frame
traffic. May be set to virtual channel 2, 3, 4, or 5.
3
PowerVault 51F Commands
4-11
Table 4-6. Virtual Channel Parameters (continued)
Field
Description
Default
VC Multicast
Sets the virtual channel used for multicast frame
traffic. Verify that the multicast channel has the
frame class priority set to the frame class of the
expected traffic.
7
VC Priority 2-7
The numbers displayed show the priorities
assigned to each of the switch's virtual channels. Allowed values are 2 or 3, indicating that
the channel gives priority to either Class 2 or
Class 3 frame traffic, respectively.
2 or 3
Table 4-7 describes the arbitrated loop parameters.
Table 4-7. Arbitrated Loop Parameters
4-12
Field
Description
Default
Send FAN
frames?
Fabric Address Notification (FAN) frames are sent by
the fabric to notify public loop devices about their
node ID and address.
0 = No, do not send FAN frames.
1 = Yes, send FAN frames.
1
Always
send
RSCN?
Following the completion of loop initialization, a
remote state change notification (RSCN) is issued
only when F_Ports detect the presence of new
devices or the absence of preexisting devices. When
this feature is set, a RSCN will always be issued following the completion of loop initialization, regardless
of the presence or absence of new or preexisting
devices.
1
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-8 describes the system services.
Table 4-8. System Services
Field
Description
Default
rusersd
Dynamically enables or disables a server that
returns information via remote procedure calls
(RPC) about the user logged into the system. The
information returned includes: the user login name,
the system name, the login protocol or type, login
time, idle time, and remote login location (if
applicable).
Off
The retrieval of this information is supported by a
number of operating systems which support RPC.
On most UNIX-based systems (HP-UX, Irix, Linux,
Solaris, and so on), the command to retrieve the
information is rusers. Please see your local system
documentation for the appropriate usage of the
rusers or equivalent command.
rstatd
Dynamically enables or disables a server that
returns information via RPC about system operation information. The protocol provides for a wide
range of system statistics; however, only the
Ethernet interface statistics and system up time
are supported.
Off
The retrieval of this information is supported by a
number of operating systems which support RPC.
On most UNIX-based systems (HP-UX, Irix, Linux,
Solaris, and so on) the commands to retrieve the
information are rup and rsysinfo. Please see your
local system documentation for the appropriate
usage of the rup, rsysinfo, or equivalent
commands.
support.dell.com
PowerVault 51F Commands
4-13
configDefault
The configDefault command is used to reset some of the switch configuration values
to their factory default values. In addition, this command configures the switch to
boot from its internal firmware if it has been previously configured to boot from the
network. This command may not be executed on an enabled switch; you must first
disable the switch using the switchDisable command.
switch:admin> configDefault
Committing configuration...done.
Because some configuration parameters are cached by the switch, it is recommended
that the switch be rebooted immediately following the execution of configDefault, or
unexpected behavior may result. With the exception of the following parameters, all
configuration parameters are reset to their default values:
•
•
•
•
•
•
•
•
•
World Wide Name
Ethernet MAC address
Ethernet IP address and subnetmask
IP gateway address
OEM customization
SNMP configuration
Zoning configuration
License keys
System name
configShow
The configShow command displays the current settings of many of the switch's configurable parameters. The output of the command is broken up into two sections; the
first displays the switch's boot settings and the second displays other configuration
parameters, most of which are set from the configure command.
NOTE: The entry shown for the lcdContrast parameter is set when the switch is manufactured and is not user-configurable.
date
The date command displays the system date and time. To set the date, perform the
following steps:
1.
4-14
Type date followed by the date in the order of mmddHHMMyy where:
a.
mm is the month
b.
dd is the date
c.
HH is the hour
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
2.
d.
MM is the minutes
e.
yy is the year
Press <Enter> to set the date and time.
NOTE: The date function does not support daylight savings time. The date must be
reset manually when the time changes.
diagHelp
The diagHelp command displays the diagnostic help commands available for troubleshooting switch problems. These commands should be run only as advised by Dell
technical support. The following example shows the information that appears when
the command is run
e
switch:admin> diagHelp
ramTest
portRegTest
centralMemoryTest
cmiTest
camTest
portLoopbackTest
sramRetentionTest
cmemRetentionTest
crossPortTest
spinSilk
diagClearError
diagDisablePost
diagEnablePost
setGbicMode
supportShow
diagShow
System DRAM diagnostic
Port register diagnostic
Central memory diagnostic
CMI bus connection diagnostic
Quickloop CAM diagnostic
Port internal loopback diagnostic
SRAM Data Retention diagnostic
Central Mem Data Retention diagostic
Cross-connected port diagnostic
Cross-connected line-speed exerciser
Clear diag error on specified port
Disable Power-On-Self-Test
Enable Power-On-Self-Test
Enable tests only on ports with GBICs
Print the switch info for debugging
Print diagnostic status information
errDisplayFilter
The errDisplayFilter command allows you to specify the minimum error level to be
reported on the PowerVault 51F switch only. Error level values range from 1 to 5. The
following is example of the errDisplayFilter command:
switch:admin> errDisplayFilter
Errors with a level of severity lower than 4 are displayed in the error log.
errDump
The errDump command prints the contents of the error log with no page breaks.
support.dell.com
PowerVault 51F Commands
4-15
errShow
The errShow command displays all detected errors, one error at a time. The error log
stores the last 32 error types sensed by the switch. The log shows:
•
•
•
Error number (01-64)
Date and time of the first occurrence each error type was sensed
Total number of occurrences of each error type
NOTE: The maximum number of occurrences is 999.
•
Error type
—
Error level for each error type
—
0 = Panic (when this level is reached, the switch automatically reboots and
the display no longer shows the error)
— 1 = Critical
—
2 = Error
—
3 = Warning
—
4 = Debug
For a detailed explanation of each error type, its probable cause, and suggested corrective actions, see “Error Messages” in Appendix A.
The following information is displayed in the errShow screen:
•
•
•
The switch detected two errors.
The task ID and task name that incurred the error (task names are displayed
using the i command). For example, 0x10fc92f0.
The error type, date and time, the error level, and description.
—
If there is more than one occurrence of an error type, the number of occurrences is shown in brackets following the error date and time.
The following is an example of the errShow command screen.
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
switch:admin> errShow
Error 02
-------0x103dc470 (tSilkworm): Apr 9 10:41:06
Error SENSOR-FAILED, 3, sensor 7 (Fan 2) is below mi
Type <CR> to continue, Q<CR> to stop:
Error 01
-------0x103dc470 (tSilkworm): Apr
Error DIAG-TIMEOUT, 1,
Port 2 receive timeout.
9 10:40:51
Type <CR> to continue, Q<CR> to stop:
fabricShow
The fabricShow command displays a list of switches and multicast alias groups in a
fabric. The fields are described in Table 4-9.
The following is an example of the fabricShow command screen.
switch:admin> fabricShow
Switch ID
Worldwide Name
Enet IP Addr
FC
------------------------------------------------------0: fffc40 10:00:00:60:69:00:10:63 192.168.1.1
0.
1: fffc41 10:00:00:60:69:00:0a:12 192.168.1.2
0.
2: fffc42 10:00:00:60:69:00:01:b4 192.168.1.3
0.
Table 4-9. fabricShow Command Field Descriptions
Fabric Element
Description
switch n
Each line shows:
•
•
•
•
•
support.dell.com
The switch's domain ID (1 to 239)
The switch's embedded port ID
The switch's World Wide Name
The switch’s Ethernet and IP
addresses
The switch's symbolic name (a “>”
indicates the principal switch in the
fabric)
PowerVault 51F Commands
4-17
Table 4-9. fabricShow Command Field Descriptions (continued)
Fabric Element
Description
multicast alias group
Each line shows:
•
•
•
The alias group number (01 to 31)
The alias group ID
The alias token
Alias groups are only created on demand
by requests to the alias server; typically
no groups are listed.
fastboot
The fastboot command initiates a warm reboot that bypasses POST and takes about
one minute to reboot the switch. The switch may be in any operational state (enabled
or disabled) before rebooting.
The following is an example of the fastboot command screen.
switch:admin> fastboot
Rebooting...
firmwareDownload
The firmwareDownload command downloads firmware into flash memory. This
command can be executed on an operational switch. A reboot is required to initiate
the new firmware after the download has completed. The following is an example of
the firmwareDownload command screen.
switch:admin> firmwareDownload "host","user","c:/
firmware/v2.0
1159196+194916+876016, csum 7eca
writing flash 0......
download complete
Firmware can be downloaded from a UNIX, Windows 95, or Windows NT host. For a
UNIX host, no special software is needed. For Windows 95 or Windows NT host, the
Dell PowerVault system utilities diskette provides a daemon to support a remote shell
(RSH). A firmware download is executed via an RCP command running on top of
Transmission Control Protocol (TCP) between the switch and the host.
To download the firmware, perform the following steps:
1.
4-18
Run the setup.exe file on the Dell PowerVault system utilities diskette to install
the rshd.exe and cat.exe utility files on the hard-disk drive.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
2.
Click Start and then click Programs.
3.
In the program list, click Dell OpenManage PowerVault Manager, then click
PowerVault 51F Utilities, and then click rshd.
The remote shell daemon starts. The cat.exe is run from the rshd.exe file
4.
Start a Telnet session to a switch by typing the following command:
telnet [switch IP address]
5.
Log in as admin by typing the following command:
6.
Then type:
login: admin
firmwareDownload ["host name/IP address"], ["user name"],
["filename"]
For example:
=> firmwareDownload "192.111.2.1", "johns", "/tmp/os/v1.6"
NOTE: The host name can be the host IP address and the file name is a path to
the new firmware file.
The RSH server validates the user and delivers the file to the switch where it is
stored in flash memory, as shown in the following example:
writing flash 0 .......................
7.
Reboot the switch to initiate the new firmware.
8.
After rshd.exe completes the download, stop rshd.exe by pressing <Ctrl><c>.
To minimize any security exposure, terminate the remote shell daemon.
h
The h command prints the shell history of the previous 20 commands. The older commands are replaced by new commands. The shell history is similar to the UNIX Korn
shell history facility with an integrated line editor (similar to UNIX VI) that allows previously typed commands to be edited.
NOTE: The shell history is reset by a reboot.
help
The help command displays a list of commands in alphabetical order, with additional
lists of “grouped” commands.
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PowerVault 51F Commands
4-19
The help display changes depending on the login user level, license key, and switch
model, and will display only on licensed products using front panel commands. The
types of admin level commands available are:
•
•
•
•
General
Diagnostic
Routing
Licensed
—
Zoning commands
i
The i command prints a currently running task summary. The fields are described in
Table 4-10.
Table 4-10. i Command Field Descriptions
4-20
Field
Description
Name
Task name
Entry
Task entry point ID
TID
Task ID
PRI
Task priority
Status
Ready — Task is not waiting for any resource other than the
microprocessor
Pend — Task is blocked due to the unavailability of some resource
Delay — Task is asleep for some duration
Suspend — Task is unavailable for execution (but not delayed or
pended)
Delay — +S Task is both delayed and suspended
Pend — +S Task is both pended and suspended
Pend — +T Task is pended with a timeout
Pend — +S+T Task is pended with a timeout and also suspended
Dead — Task no longer exists
PC
Program counter
SP
Stack pointer
ERRNO
Last error number generated by this task
Delay
For pending tasks, the amount of time a task has been waiting to
execute
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
ifShow
The ifShow command displays a summary of currently running tasks. The display
includes three sections organized by interface:
•
•
•
ei — Ethernet 10/100BASE-T port
lo — Loopback interface
fc — Fibre Channel; this section is omitted if IP over Fibre Channel is not
configured
ipAddrSet
The following example shows the ipAddrSet command, which sets the switch’s
Ethernet IP address, Ethernet subnetmask, Fibre Channel IP address, Fibre Channel
subnetmask, and gateway address. The fields are described in Table 4-11.
switch:admin> ipAddrSet
Ethernet IP Address [192.168.90.241]:
Ethernet Subnetmask [none]:
Fibre Channel IP Address [192.168.65.241]:
Fibre Channel Subnetmask [none]:
Gateway Address [192.168.90.1]:
NOTE: Consult your network administrator for the appropriate IP address(es), subnetmask(s), and gateway address.
Table 4-11. ipAddrSet Command Field Descriptions
support.dell.com
Field
Description
Ethernet IP address
The default IP address on a new switch is a temporary number derived from the switch’s world wide
names (WWN). Enter a valid IP address.
Ethernet subnetmask
The Ethernet subnetmask value. The default subnetmask value is none. See your network administrator
for the appropriate subnetmask value to enter here.
Fibre Channel IP address
The Fibre Channel IP address for the switch. Enter a
valid IP address. (Not currently supported.)
Fibre Channel
subnetmask
The Fibre Channel subnetmask for the switch. The
default is none.
Gateway IP address
The gateway IP address. The default gateway address
on a new switch is none. You must enter a valid gateway address, if required.
PowerVault 51F Commands
4-21
After each prompt, the current value is shown inside brackets; the user may enter one
of the following commands:
•
•
•
•
•
<Return> keeps the current value
An IP address in conventional dot (.) notation
The word none
<Ctrl><c> cancels any changes
<Ctrl><d> accepts any changes but skips remaining input
A final prompt asks whether to set IP addresses to the new values. Typing y installs
the new values; typing n delays the changes until the next switch reboot. If the Ethernet IP address being used to Telnet to the switch is changed and the user types y,
then the Telnet session is closed.
ipAddrShow
The ipAddrShow command displays the switch’s IP addresses. The fields are
described in Table 4-11.
login
The login command allows a user to login to the switch with a different user name
and password, without first logging out. If the user is connected via a Telnet or login
session, then the session is left open unlike using the logout command.
This command is typically used to gain access to commands that are not allowed at
the current user level.
logout
The logout command allows a user to logout from a Telnet, login or serial port session. Telnet and login connections are closed, the serial port returns to the login:
prompt.
The commands exit and quit are accepted as synonyms for logout, as is <Ctrl><d>
typed at the beginning of a line.
nsAllShow
The nsAllShow command displays the (24-bit Fibre Channel) port IDs of all devices in
all switches in the fabric. The nsAllShow command optionally takes an integer
parameter, the value of the FC-PH type. The possible values for FC4Type are:
•
•
5 - FC-IP
8 - SCSI-FCP
For example, nsAllShow 8 shows all SCSI-FCP nodes. If the parameter is not provided, then all Nx_Ports are displayed.
4-22
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
nsShow
The nsShow command displays local name server information, which includes information about devices connected to this switch, and cached information about devices
connected to other switches in the fabric.
The message There is no entry in the Local Name Server is displayed if
there is no information on this switch, but there still may be devices connected to
other switches in the fabric. The command nsAllShow shows information from all
switches. Otherwise, text similar to the following example appears informing the user
the number of name service entries that have been created with the title:
The Local Name Server has n entries
Type Pid COS PortName NodeName TTL(sec)
Each subsequent line of output shows the value of each field as described in
Table 4-12. There may be additional lines if the device has registered any of the following information (the switch will automatically register SCSI Inquiry data for FCP target
devices): FC4s supported, IP address, IPA, port and node symbolic names.
There are six major columns of information for each entry.
Table 4-12. nsShow Fields
Field
Description
Type
The port type with one of the following values:
N indicating that this is an N_Port
NL indicating that is an NL_Port
Pid
The address ID of the port in hexadecimal.
COS
The Class of Service supported by the port.
PortName
The Port World_wide_Name.
NodeName
The Node World_wide_Name associated with the port.
TTL
The 'time-to-live' value of the entry; this is typically set
to not-applicable (na) for a local entry. Occasionally, an
entry might be a cached version of a remote port (that
is, not directly connect to this switch). In that case, the
value will be the number of seconds before the cached
entry expires and gets deleted from the local database.
Note also that a cached entry would have an '*' at the
beginning.
NOTE: Only local entries are displayed.
passwd
The passwd command is used to set user names and passwords.
The command syntax is passwd [ "user name" ].
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PowerVault 51F Commands
4-23
The optional parameter <user name> is a double-quoted, valid user name.
If the current password is incorrect, the command exits without saving any changes.
If the number of retries attempts is exceeded, the command either steps to the next
user or exits, saving any changes made thus far.
portDisable
The portDisable command disables a specific port. Devices attached to a disabled
port cannot communicate with the fabric. The command syntax is portDisable
<port #>.
portEnable
The following example shows the portEnable command, which is used to enable a
specific port. The command syntax is portEnable <port #>.
portErrShow
Figure 4-4 shows an example of the portErrShow command screen, which displays
an error summary for all ports. One output line is displayed per port, and shows error
counters in ones, thousands (the number is followed by 'k'), or millions (the number is
followed by 'm'). The fields are described in Table 4-13. The figure shows an eight-port
switch where port six has a high number of errors and should be examined.
switch:admin> portErrShow
frames enc crc too too
tx
rx
in err shrt long
bad
eof
enc disc link loss loss frjt fbsy
out
c3 fail sync sig
-----------------------------------------------------------------0:
1:
2:
3:
4:
5:
6:
7:
0
2.5m
0
95k
0
0
61k
0
0
38
0
15k
0
0
48
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
15
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
3
0
0
3k
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
2
0
1
1
1
0
1
1
0
1
Figure 4-4. portErrShow Command Example
Table 4-13. portErrShow Command Field Descriptions
4-24
Field
Description
frames tx
Frames transmitted
frames rx
Frames received
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Table 4-13. portErrShow Command Field Descriptions (continued)
Field
Description
enc in
Encoding errors inside of frames
crc err
Frames with CRC errors
too shrt
Frames shorter than minimum
too long
Frames longer than maximum
bad eof
Frames with bad end-of-frame delimiters
enc out
Encoding error outside of frames
disc c3
Class 3 frames discarded
link fail
Link failures (LF1 or LF2 states)
loss sync
Loss of synchronization
loss sig
Loss of signal
frjt
Frames rejected with F_RJT
fbsy
Frames busied with F_BSY
portLogClear
The portLogClear command clears the data from the port log. The command syntax
is portLogClear.
portLogDump
The portLogDump command prints the port log without page breaks. The command
syntax is portLogDump.
portStatsShow
The portStatsShow command, when used with a port number, gives a static view of
the port status when the switch executed the command. For example, to update the
command and check if an error count is increasing, reissue the portStatsShow command to capture another snapshot. Fields for the portStatsShow command are
described in Table 4-14.
The command syntax is portStatsShow <port#>.
Table 4-14. portStatsShow Command Field Descriptions
support.dell.com
Field
Description
stat_wtx
Number of 4-byte words transmitted from the port.
stat_wrx
Number of 4-byte words received by the port.
PowerVault 51F Commands
4-25
Table 4-14. portStatsShow Command Field Descriptions (continued)
4-26
Field
Description
stat_ftx
Number of frames transmitted from the port.
stat_frx
Number of frames received by the port.
stat_c2_frx
Number of Class 2 frames received.
stat_c3_frx
Number of Class 3 frames received.
stat_lc_rx
Number of link control frames received.
stat_mc_rx
Number of multicast frames received.
stat_mc_to
Number of timeouts reported for multicast frames. A single
frame could cause this counter to increment if it timed out for
each multiple destination.
stat_mc_tx
Number of multicast frames transmitted.
tim_rdy_pri
The amount of time (measured in proprietary ticks) that R_RDY
transmission has higher priority than frame transmission.
tim_txcrd_z
Time that this port cannot transmit frames due to a transmit
buffer-to-buffer credit of zero.
er_enc_in
Received data: the number of 8b/10b encoding errors that have
occurred inside frame boundaries. This counter is generally a
nonzero value, although occasional errors may occur on a normal
link and give a zero result. (Minimum compliance with the link bit
error rate specification on a link continuously receiving frames
would cause approximately one error every 20 minutes.)
er_crc
Received frames: the number of CRC errors detected.
er_trunc
Received frames: the number of frames that were shorter than
the minimum Fibre Channel frame size (for example, a header
with no payload).
er_toolong
Received frames: the number of frames that were longer than
the maximum Fibre Channel frame size (for example, a header
with a 2,112-byte payload).
er_bad_eof
The number of frames received with a badly formed end-offrame.
er_enc_out
Receive link: the number of 8b/10b encoding errors recorded
outside frame boundaries. This number may become nonzero
during link initialization but indicates a problem if it increments
faster than the allowed link-bit error rate (approximately once
every 20 minutes).
er_disc_c3
Receive link: the number of Class 3 frames discarded. Class 3
frames can be discarded due to timeouts or invalid/unreachable
destinations. This quantity could increment at times during normal operation but might be used for diagnosing problems in
some situations.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-14. portStatsShow Command Field Descriptions (continued)
Field
Description
open
loop_open: the number of times FL_Port entered the OPEN
state.
transfer
loop_transfer: the number of times FL_Port entered the TRANSFER state.
opened
FL_Port opened: the number of times FL_Port entered the
OPENED state.
starve_stop
Loop tenancies stopped due to starvation.
fl_tenancy
Number of times FL_Port has the loop tenancy.
nl_tenancy
Number of times NL_Port has the loop tenancy.
frame_nozone
Number of frames rejected due to zone protection.
psShow
The following example shows the psShow command screen, which displays the
power supply status and manufacture information. The format of the display varies
according to the switch model and number of power supplies present.
switch:admin> psShow
Power Supply 1 is OK
9835,DH000000208,60-0000734-01, A,00001, E108302A,01, 803
Power Supply 2 is OK
9839,DH000000253,60-0000734-01, A,00001, E108302A,01, 803
The status of each supply is shown in Table 4-15.
Table 4-15. Power Supply Status
Status
Description
OK
Power supply present and functioning correctly.
Absent
Power supply not present.
Faulty
Power supply is present but faulty (no power cable,
power switch turned off, fuse blown, or other internal
error).
After the status line, a power supply identification line may be shown. If present, this
line contains manufacture date, part numbers, serial numbers, and other information.
support.dell.com
PowerVault 51F Commands
4-27
reboot
The reboot command reboots the switch to the stored configuration in flash memory
and takes about 1 1/2 minutes. The switch may be in any operational state (enabled or
disabled) before rebooting.
While the switch is rebooting, the Telnet session is closed and all Fibre Channel ports
become inactive. If the switch was part of a fabric, the remaining switches
reconfigure.
switchDisable
The switchDisable command is used to take the switch offline for diagnostic tests,
maintenance functions, or replacing a faulty switch.
You can observe and verify this process by watching the front panel LEDs change
color from green to slow flashing amber as each port goes inactive.
switchEnable
The switchEnable command enables the switch and provides fabric information. The
switch may need to be enabled after maintenance and diagnostic tests.
The switch is enabled with a fabric domain ID of 1. After the fabric is reconfigured this
switch is the principle address manager that is capable of assigning domain IDs to
other switches in the same fabric.
You can observe and verify this process by watching the front panel LEDs change
color from slow flashing amber to green as each port goes active.
switchName
The following example shows the switchName command screen, which displays or
sets the switch’s name. If a new name is specified and it is enclosed in quotes, the
command sets the switch to that name. If no new name is included, the command
displays the switch’s name.
switch:admin> switchName “sw3”
Updating flash...
The command syntax is switchName <name-of-switch>.
The switchName command displays the name of the current switch. By supplying an
argument, the user may set the name of the current switch.
NOTE: This command is only available to admin-level users.
4-28
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Certain restrictions apply to the length and format of the switch name. Specifically,
the name of the switch:
•
•
•
May not exceed 19 characters in length.
May not contain characters other than a-z, A-Z, 0-9 or _ (the underscore character), the first character excepted.
Must have the first character be among a-z or A-Z.
NOTE: It is suggested that switch names be unique in a cascaded environment.
switchShow
The following example shows the switchShow command screen, which prints
switch and port status. The fields are described in Table 4-16.
switch:admin> switchShow
switchName:
open146
switchType:
3.1
switchState:
Online
switchRole:
Principal
switchDomain:
1
switchId:
fffc41
switchWwn:
10:00:00:60:69:00:04:64
port 0: sw Online
FL-Port 1 private, 1 phantom
port 1: -- No_Module G-Port
port 2: sw No_Light
G-Port
port 3: sw Online
FL-Port 1 private, 1 phantom
port 4: -- No_Module
port 5: sw Online
E-Port 10:00:00:60:69:00:00:12 "sw1" (upstrea
port 6: sw No_Light
port 7: sw No_Light
port 8: sw No_Light
port 9: sw Online
E-Port 10:00:00:60:69:00:01:b4 "sw3" (downstr
port 10: sw No_Light
port 11: sw No_Light
port 12: sw No_Light
port 13: sw No_Light
port 14: sw No_Light
port 15: sw No_Light
support.dell.com
PowerVault 51F Commands
4-29
Table 4-16. switchShow Command Field Descriptions
Field
Description
switchName
The switch name.
switchType
Model number and system board revision level. The model
number is as follows:
1 = PowerVault 50F
2 = Reserved
3 = PowerVault 51F
switchState
The state of this switch: online, offline, testing or faulty.
switchRole
There are three possibilities for switchRole including:
•
•
•
Principle — The principal switch as defined in FC-SW
Subordinate — This switch is enabled and is a subordinate switch
Disabled — The switch is disabled.
switchDomain
The domain ID of this switch: 0 to 31 or 1 to 239.
switchID
The domain ID of this switch's embedded port: hex fffc00 to
fffc7f.
switchWwn
The WWN of this switch. The WWN is a unique identifier for
each switch and is assigned by the manufacturer. A numbering scheme administrated globally assures that this WWN is
unique to each switch.
Port Number
One line per port is printed after the switch summary. Each
line shows the port number: 0 to 15, the GBIC type, the port
state and a comment field.
GBIC type
The GBIC type follows the port number. The five GBIC types
include:
-- — No GBIC present
sw — Shortwave GBIC
lw — Longwave GBIC
cu — Copper GBIC
id — Serial ID
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-16. switchShow Command Field Descriptions (continued)
Field
Description
Port state
The port state follows the GBIC type. The possible port states
include:
•
•
•
•
•
•
•
•
•
•
•
Comment field
No_Card — No card present in this switch slot
No_Module — No GBIC module in this port
No_Light — The module is not receiving light
No_Sync — The module is receiving light but is out of
sync
In_Sync — The module is receiving light and is in sync
Laser_Flt — The module is signaling a laser fault (defective GBIC)
Port_Flt — The port has been marked faulty (defective
GBIC, cable, or device)
Diag_Flt — The port failed diagnostics (defective G_Port
or FL_Port card or system board)
Online — The port is up and running
Lock_Ref — The port locking to the reference signal
Testing — Running diagnostics
The comment field follows the port state. The possible comments include:
•
•
•
Disabled — The port is disabled
•
•
F_Port — The WWN of the N_Port is shown
•
Loopback — The port is in loopback mode
E_Port — The WWN and switch name of the other
switch is shown, the use of this Inter Switch Link (ISL) is
shown (see FC_SW)
G_Port — The port is online but is not yet an E_Port or
F_Port
L_Port — The port is connected to an arbitrated loop
syslogdIp
The syslogdIp command sets or displays the switches system log daemon IP
address. The command syntax is syslogdip <ip address>.
tempShow
The following example shows the tempShow command screen, which shows the
switch’s temperature as measured by five sensors on the system board.
support.dell.com
PowerVault 51F Commands
4-31
switch:admin> tempShow
31
27
28
27
33
87
80
82
80
91
Centigrade
Fahrenheit
uptime
The uptime command can be used to display the amount of time the switch has been
in operation (also known as up time), the total cumulative amount of up time since the
switch was first powered-on, the date and time of the last reboot, and the reason for
the last reboot.
For up and powered-on times less than 60 seconds, the display granularity is by the
second. For times greater than 60 seconds, the display granularity is by the minute. In
addition, the formatting of the output adjusts based on the amount of time. See
Appendix A, “Error Messages,” for more information.
version
The following example shows the version command screen, which displays firmware
version information and build dates. The fields are described in Table 4-17.
switch:admin> version
VxWorks version: 5.3.1
Firmware version: v2.0
Made on: Thu Nov 19 16:18:29 PST 1998
Flash:
Mon Dec 28 15:34:05 PST 1998
BootProm: Thu Oct 1 13:34:29 PDT 1998
Table 4-17. version Command Field Descriptions
Field
Description
VxWorks version
VxWorks operating environment version used on the
processor
Firmware
version
Switch firmware version
Made on
Firmware release date and time
Flash
The build date of the firmware stored in flash memory
BootProm
The build date of the firmware stored in the boot PROM
License Commands
License commands are reserved for use by Dell only.
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Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Routing Commands
Routing commands allow you to view switch routing information.
bcastShow
The following example shows the bcastShow command screen, which displays
broadcast tree information, and all ports that are currently transmitting and receiving
broadcast frames. This command is used to understand routes the broadcast frames
take through the fabric.
The fields are described in Table 4-18. A bit set indicates that the corresponding port
belongs to a specific set. For instance, the bitmap value 0x00010003 means that
port 0, port 1 and port 16 (the embedded port) are members of the set.
switch:admin> bcastShow
Group
Member Ports
Member ISL Ports
Static ISL Ports
---------------------------------------------------------------256
0x00000100
0x00000000
0x00000000
support.dell.com
PowerVault 51F Commands
4-33
Table 4-18. bcastShow Bitmap Field Descriptions
Bitmap Field
Description
Group
The multicast group.
Member Ports
All ports currently transmitting or receiving broadcast frames.
Member ISL
Ports
Ports that belong to the interswitch broadcast distribution tree,
as selected by the dynamic broadcast path selection protocol.
These are all E_Ports, and this set is a subset of m_port. Broadcast frames use these ports to reach all fabric switches and to
enter into the switch.
Some of the E_Ports on a switch may not be part of this set,
since the broadcast paths must constitute a tree.
Static ISL
Ports
Ports that belong to the interswitch broadcast distribution tree,
as configured through the shell. This field is normally
0x00000000.
fspfShow
The following example shows the fspfShow command screen, which displays Fibre
Channel Shortest Path First (FSPF) information. The fields are described in Table 4-19.
switch:admin> fspfShow
version
domainID
isl_ports
minLSArrival
minLSInterval
LSoriginCount
startTime
fspfQ
fabP
agingTID
agingTo
lsrDlyTID
lsrDelayTo
lsrDelayCount
ddb_sem
fabP:
event_sch
lsrRefreshCnt
4-34
=
=
=
=
=
=
=
=
=
=
=
=
=
=
=
2
1
0x00000000
3
5
0
18656
0x10fa44e0
0x10fa4d60
0x10f7e4c0
10000
0x10f6e4f0
5000
0
0x10fa44b0
= 0x0
= 0
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-19. fspfShow Command Field Descriptions
Field
Description
version
The version of the FSPF protocol.
domainID
The local switch’s domain ID.
isl_ports
A bitmap field that shows all local switch E_Ports.
startTime
The time the FSPF started, in milliseconds from boot.
other
The other fields represent internal FSPF variables.
interfaceShow
The interfaceShow command displays FSPF interface information. This includes
static information about the port (for example, variables allocated even when a port is
down), and “neighbor” information which includes variables associated with the
remote switch connected to the port. A FSPF interface corresponds to an E_Port. The
static information fields are described in Table 4-20. Neighbor information fields are
described in Table 4-21.
With no parameters, it shows the information for all switch interfaces. The command
syntax is interfaceShow <port#>.
Table 4-20. interfaceShow Command Static Field
Descriptions
support.dell.com
Field
Description
idbP
The current neighbor state. Its value must be NB_ST_FULL
for the ISL to forward frames to the adjacent switch. Other
values may be transitory, however if a value is retained for
more than ten seconds, contact Dell for technical assistance.
nghbP
Neighbor capabilities has a value of 0.
ifNo
The port number. It should be identical to the value specified
in the command line.
cost
The cost of sending a frame over the ISL connected to this
port. The value 1000 indicates a 1-gigabits per second (Gbps)
link.
delay
The conventional delay incurred by a frame transmitted on
this ISL. It is required by the FSPF protocol, and is a fixed
value.
lastScn
Last State Change Notification (SCN) received on this
interface.
lastScnTime
Time the last SCN was received.
upCount
The number of times this interface initialized (the transition
number from an offline to E_Port state).
PowerVault 51F Commands
4-35
Table 4-20. interfaceShow Command Static Field
Descriptions (continued)
Field
Description
lastUpTime
Last time this interface came up.
downCount
Number of times this interface went down.
lastDownTime
Last time this interface went down.
downReason
Reason (SCN) for the interface going down.
iState
The current interface state. It must be operational for the ISL
to forward frames to the adjacent switch.
Table 4-21. Neighbor Data Structure Field Descriptions
4-36
Field
Description
state
The current state of the neighbor. Its value must be NB_ST_FULL
for the ISL to forward frames to the adjacent switch.
nghbCap
Neighbor capabilities. Currently always 0.
nghbId
The domain ID of the neighbor (adjacent) switch.
idbNo
The port number. It should be equal to ifNo.
remPort
The port number on the remote switch connected to this port.
inactTo
The inactivity time out, in milliseconds (ms). When this timeout
expires, the adjacency with the neighbor switch is considered
broken. When that happens, new paths are computed to all the
possible destination switches in the fabric.
helloTo
The Hello timeout. When this timeout expires, a Hello frame is
sent to the neighbor switch through this port.
rXmitTo
The retransmit timeout. It is used to reliably transmit topology
information to the neighbor switch. If an acknowledge is not
received within rXmitTo, a frame is retransmitted.
nCmdAcc
The total number of commands accepted from the neighbor
switch. It includes Hellos, Link State Updates and Link State
Acknowledges.
nInvCmd
The number of invalid commands received from the neighbor
switch. These are commands with a version higher than the one
running on the local switch. The current version is 1 and there is no
version 0.
nHloIn
The number of Hello frames received from the neighbor switch.
nInvHlo
The number of Hello frames with invalid parameters received from
the neighbor switch.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-21. Neighbor Data Structure Field Descriptions (continued)
Field
Description
nLsuIn
The number of Link State Updates received from the neighbor
switch.
nLsaIn
The number of Link State Acknowledges received from the neighbor switch.
attHloOut
The number of attempted transmissions of Hello frames to the
neighbor switch.
nHloOut
The number of Hello frames transmitted to the neighbor switch.
attLsuOut
The number of attempted transmissions of Link State Updates to
the neighbor switch.
nLsuOut
The number of Link State Updates transmitted to the neighbor
switch.
attLsaOut
The number of attempted transmissions of Link State Acknowledges to the neighbor switch.
nLsaOut
The number of Link State Acknowledges transmitted to the neighbor switch.
other
The other fields represent internal FSPF variables.
iodReset
The iodReset command turns off the in-order delivery option. This command allows
out-of-order delivery of frames during fabric topology changes.
This is the default behavior and allows fast rerouting after a fabric topology change.
iodSet
The iodSet command ensures that frames will not be delivered out-of-order, even
during fabric topology changes. In a stable fabric, frames are always delivered in order,
even when the traffic between switches is shared among multiple paths. However,
when some topology change occurs in the fabric, for instance, a link goes down, traffic is rerouted around the failure. In general, there is no guarantee in this case that
some frame, queued behind a congested link, will not be delivered after a frame that
has been transmitted later, but is now taking the new path.
This command should be used with care, because it will cause a delay in the establishment of a new path when a topology change occurs. Use this command only if
there are devices connected to the fabric that do not tolerate occasional out-of-order
delivery of frames.
The default behavior is for the in-order delivery option to be off.
support.dell.com
PowerVault 51F Commands
4-37
LSDbShow
The LSDbShow command displays domain Link State Database entries. The database record for any fabric switch can be displayed from any switch. It also gives the
same information regardless of switch used to run it (unless there is a database
update in progress, which occurs every 30 minutes in a stable network).
Every switch keeps a database of topology information associated with itself and the
other fabric switches. The topology information for a switch consists of all neighbors
that are in NB_ST_FULL state and the associated port numbers.
This replicated database remains in sync at all times, so that every switch in the fabric
has the same topology view. The topology database, in turn, is used to compute the
path from a switch to all other fabric switches.
With no parameters, the command shows all the Link State Records in the database.
The fields are described in Table 4-22.
The command syntax is LSDbShow <domain ID>.
Table 4-22 describes LSDbShow command fields.
Table 4-22. LSDbShow Command Field Descriptions
4-38
Field
Description
self
Indicates that domain 1 is the local switch’s domain ID.
installTime
This is the database entry for domain 1. installTime is the time
when this database record was installed, in milliseconds from
boot. Values are in hexadecimal and decimal format.
lsAge
The record age in seconds since installation time. Records are
refreshed throughout the fabric every 30 minutes, and this value
should never exceed 3600. When lsAge reaches the value 1800,
the record is flushed from the fabric if the switch that is
described by the LSR is functioning and is connected to the
fabric.
options
Options is currently set to 0.
lsId
The record’s Link State ID, equal to the switch’s domain ID as
described by the record.
incarn
The incarnation number. When a record is refreshed, every
30 minutes, its incarnation number is incremented by 1. If data in
the record changes (for example, if an E_Port on a switch goes
offline), the switch described by that record issues a new
instance, and increments the incarnation number by 1.
length
The total record length.
chksum
The record checksum. It includes all fields except lsAge.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 4-22. LSDbShow Command Field Descriptions (continued)
Field
Description
linkCnt
The link count, is the number of neighbors in NB_ST_FULL state
that are adjacent to the switch described by this record. The
linkCnt field is followed by a number of lines equal to the link
count.
output port
Output port is the ISL port number connecting the neighbor
switch.
linkID
The neighbor switch’s domain ID.
rem port
The port on the remote switch that the local port (out port) is connected to.
costCnt
The cost of sending a frame over the ISL connected to this port.
It is the same value as the cost in the neighbor data structure of
the switch described by this record. It is always 0.
type
Always 1.
mcastShow
The mcastShow command. Without parameters, it shows multicast tree information
for all the multicast groups. With a parameter (group number), it shows information
about one multicast group only.
nbrStateShow
The nbrStateShow command displays neighbor's summary information. This information can also be retrieved using interfaceShow. The command provides essential
information to determine the fabric topology in a concise way. By using this command, you can discover the domain ID of all switches adjacent to the local switch, and
the port number on the local and remote switch. The fields are described in
Table 4-23.
With no parameters, it shows the neighbor's state summary for all the neighbors
instead of a neighbor connected to port 0 only.
The command syntax is nbrStateShow to list all neighbors.
The command syntax is nbrStateShow <port number> to list the neighbor on the
specified port.
Table 4-23. nbrStateShow Command Field Descriptions
support.dell.com
Field
Description
Local Port
Corresponds to idbNo in the neighbor data structure.
Domain
Corresponds to nghbId in the neighbor data structure.
PowerVault 51F Commands
4-39
Table 4-23. nbrStateShow Command Field Descriptions (continued)
Field
Description
Remote Port
Corresponds to remPort in the neighbor data structure.
State
The neighbor’s current state. Its value must be NB_ST_FULL
for the ISL to forward frames to the adjacent switch. Other
values may be transitory, however if a value is retained for
more than ten seconds, contact Dell for technical
assistance.
routeHelp
The following example shows the routeHelp command screen, which displays the
routing help commands.
switch:admin> routeHelp
bcastShow
fspfShow
interfaceShow
iodReset
iodSet
LSDbShow
mcastShow
nbrStateShow
topologyShow
uRouteConfig
uRouteRemove
uRouteShow
Print broadcast tree information
Print FSPF global information
Print FSPF interface information
Turns off the in-order delivery option
Turns on the in-order delivery option
Print Link State Database entry
Print multicast tree information
Print neighbor’s summary information
Print paths to domain(s)
Configure static unicast route
Remove static unicast route.
Print port’s unicast routing info
topologyShow
The topologyShow command displays all paths to a domain including:
•
•
•
Output port(s) used to route frames to the domain
The routing cost to reach the domain
The input ports routed through the output port
The FSPF protocol supports equal cost multipaths, so there could be multiple parallel
paths between two switches.
The command syntax is topologyShow to list all domains.
The command syntax is topologyShow <domain ID> to list the specified
domain.
4-40
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
The following is an example of the topologyShow command screen.
switch:admin> topologyShow 1
Local Domain ID: 3
Domain
Metric
Hops
Out Port
In Ports
Flags
Name
----------------------------------------------------------------1
2000
2
2
0x00000050
D
"open14
2
1
0x00000020
D
2
0
0x00000080
D
uRouteConfig
The uRouteConfig command allows you to select the destination traffic’s path on a
source-port basis, as shown in the following screen example:
admin>uRouteConfig <PORT>, <DOMAIN>, <OUTPUT PORT>
After using this command, traffic coming in from the port addressed to a domain is
forwarded through the output port. Make sure that the output port is a viable path for
reaching the domain.
The port can be an E-Port or an F_Port. If it is an E_Port, make sure that no routing
loops are created.
If the output port is not an E_Port, the route is allocated dynamically to a different
path, if one is available, as if this was a regular route. If the output port goes down,
the route is treated as a regular route and is allocated to a different path, again, if one
is available. When the output port comes back up, the port is rerouted back to the
static route.
Load sharing continues, taking into account static routes when counting the number
of routes that are allocated to a path, acting only on regular, non-static routes.
If port has a static route, the flags field in uRouteShow is set to S instead of D. Note
that this does not affect the flags field in the topologyShow command. The latter still
shows D unless a static path is configured.
The following example shows the uRouteConfig command screen:
switch:admin>uRouteConfig 2,2,4
committing configuration...done.
uRouteRemove
The uRouteRemove command removes the previous static route configuration, as
shown in the following example:
switch:admin>uRouteRemove <PORT>, <DOMAIN>
support.dell.com
PowerVault 51F Commands
4-41
uRouteShow
Figure 4-5 shows the uRouteShow command, which displays the port's unicast routing information, which is the output port used to forward frames to the domain. Only
one output port is used to forward frames from one input port to a destination
domain.
The command uRouteShow now has three different syntax options:
•
uRouteShow <port number>, <domain ID> — displays the route for port
<port #> to domain <domain ID>
•
uRouteShow <port number> — displays the route for port <port #> to all the
active domains in the fabric
•
uRouteShow — displays the route for all the ports on the switch to all the active
domains in the fabric
In addition, in all three formats uRouteShow shows for each route, the domain ID of
the next hop, and the port number on the next hop.
Local Domain ID: 1
In Port
Domain
Out Port
Metric
Hops
Flags
Next (Dom, Port
--------------------------------------------------------------------------0
5
7
1000
1
D
5,6
6
7
2000
2
D
5,6
7
7
3000
3
D
5,6
8
7
4000
4
D
5,6
9
7
5000
5
D
5,6
1
5
6
7
8
9
5
5
5
5
5
1000
2000
3000
4000
5000
1
2
3
4
5
D
D
D
D
D
5,5
5,5
5,5
5,5
5,5
2
5
6
7
8
9
4
4
4
4
4
1000
2000
3000
4000
5000
1
2
3
4
5
D
D
D
D
D
5,4
5,4
5,4
5,4
5,4
value = 1 = 0x1
Figure 4-5. uRouteShow Command Example
4-42
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
CHAPTER 5
Troubleshooting
This chapter discusses troubleshooting, diagnostic testing, and error messages,
including the following sections:
•
•
Diagnostic overview
Status and activity indicators
Diagnostic Overview
The switch is designed for maintenance-free operation. When there is a suspected
failure, the switch has self-diagnostic capabilities to aid in isolating any equipment or
fabric failures.
The switch supports power-on self-tests (POSTs) and diagnostic tests. The diagnostic
tests determine the switch’s status and isolate problems.
Telnet commands are used to determine the switch’s status, error conditions, and
switch operating statistics.
Diagnostic Error Messages
Error messages are stored in volatile random-access memory (RAM) and are lost
whenever power is removed from the switch. Access the error message log to view
error messages before removing power from the switch.
Error messages are available both via the switch’s front panel RS-232 serial port and
through a Telnet session. These messages are also stored in the system log and are
displayed when the errShow command is executed.
If you run the portStatsShow or the diagShow command prior to running a test on
the switch, errors may appear as a result of the normal synchronization process.
These errors should be addressed if the number of errors found increases when running the portStatsShow command again.
Where multiple probable cause and corrective actions are listed following an error
message, they are listed with the most probable first and the least probable last.
If any port fails during a diagnostic test, it is marked BAD in the status display and is
ignored (not tried) until the system is rebooted.
support.dell.com
Troubleshooting
5-1
To retest a port which has been marked BAD, clear the port and set to OK using the
diagClearError (port#) command. This command clears the port status only and does
not clear the logs or change the port’s condition. The diagClearError (port#) command should only be used during diagnostic procedures to reset a bad port for re-test.
For more detailed error message information, see Appendix A, “Error Messages.”
Issuing Telnet Commands
Telnet commands (see Chapter 4 “PowerVault 51F Commands”) are available to
determine the switch’s status, error conditions, and switch operating statistics.
The diagnostic procedures are completed using commands during a Telnet session.
Isolating a System Fault
Various loopback paths are built into the switch hardware for diagnostic purposes. A
loopback path test within the switch verifies the proper internal Fibre Channel port
logic functions and the paths between the interfaces and central memory.
The switch’s diagnostics also support external loops, which include interface cards
and their Gigabit Interface Converter (GBIC) modules in cross-port configurations.
These port-to-port diagnostics allow checking installed fiber cables and port fault
isolation.
Removing Power
Error messages are stored in RAM and are lost when power is removed from the
switch. Access the error message log to view and note any error messages before
removing power from the switch.
Status and Activity Indicators
The following status activity indicators apply to G_Port and FL_Port interface cards.
NOTE: FL_Port interface cards have an additional green light-emitting diode (LED) (visible from the front of the switch) to identify them from G_Port interface cards.
Front-Panel LED Power Indicators
The color and flash speed of the power LED, as described in Table 5-1, indicates the
switch’s status.
5-2
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 5-1. Front-Panel LED Status Indicators
Front-Panel LEDs
Definition
No light showing
Power not applied.
Steady power LED
Normal power-on indicator.
Flashing power
LED
Switch failed POST and is not functioning, although power is
applied.
Front-Panel LED Port Indicators
The color and flash speed of each port’s LED, as described in Table 5-2, indicates the
individual port’s status.
Table 5-2. Front-Panel LED Port Status Indicators
Front-Panel LEDs
Definition
No light showing
No light or signal carrier (no module, no cable) for media
interface LEDs.
Steady yellow
Receiving light or signal carrier, but not yet online.
Slow yellow
Disabled (result of diagnostics or portDisable command).
Flashes every 2 seconds.
Fast yellow
Error, fault with port. Flashes every 1/2 second.
Steady green
Online (connected with device over cable).
Slow green
Flashes every 2 seconds. Interswitch link; the port is physically online, but the fabric remains segmented due to an
incompatable switch or switch firmware.
Fast green
Internal loopback (diagnostic). Flashes every 1/2 second.
Flickering green
Online and frames flowing through port.
Initialization Steps
At power-on or reset, the following steps are executed:
support.dell.com
1.
Preliminary POST diagnostics.
2.
VxWorks operating system initialization.
3.
Hardware initialization (resets, internal addresses assigned to G_Port and FL_Port
ASICs, serial port initialized, front panel initialized).
4.
Full POST.
5.
Universal port configuration.
6.
Link initialization; receiver/transmitter negotiation to bring connected ports online.
Troubleshooting
5-3
7.
Fabric analysis; the switch checks for ports connected to other fabric elements. If
there are other fabric elements connected, it identifies the master switch.
8.
Address assignment; after the master switch is identified, port addresses may be
assigned. Each switch tries to keep the same addresses that were previously
used. These are stored in the switch’s configuration flash PROM.
9.
Routing table construction; after addresses are assigned, the Unicast routing
tables are constructed.
10. Enable normal N_Port operation.
Power-On Diagnostics
When powering on a switch, the switch conducts a series of diagnostic tests on the
following system functions:
•
•
•
•
•
•
Dynamic RAM
Port register
Central memory
CMI connector
CAM
Port loop back
Should the switch fail to complete POST successfully, the green power LED will be
set to blink. This is an indication of a fault in one of the initial stages of POST and indicates that the microprocessor is not able to bring up the operating environment.
Should this condition occur, the switch should be returned for repair.
If a serial link is connected to the 2400 switch (and boot prom version 2.1 is installed)
on initial power up, the switch type will be printed to the terminal screen, followed by
the message Starting RAM test. On completion of the RAM test, the operating
system is loaded into CPU memory and the operating environment is then booted. (A
RAM test failure will result in the power LED to blink.)
If the switch can completely boot the operating system, but other errors are encountered during POST, these errors will be logged in the system error log. A Telnet
session or serial link connection to the switch will enable viewing of the error log.
NOTE: A switch boot failure indicates the switch must be taken off-line to be either
repaired or replaced.
5-4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
CHAPTER 6
Repair and Replacement
This chapter covers the recommended and supported field repair and replacement for
the PowerVault 51F switch.
Field Replaceable Units
For information regarding the following field replaceable units (FRU), see the following
sections in this chapter:
•
•
•
•
•
Power Supply — “Replacing the Power Supply”
Gigabyte Interconnect (GBIC) module — “Replacing a GBIC Module”
Fan Tray Assembly — “Replacing the Fan Assembly“
System board — “Replacing the System Board”
Chassis Assembly — “Replacing the Chassis”
Replacing the Power Supply
There are no user serviceable parts inside the power supply chassis.
WARNING: The power supplies in your computer or storage system may
produce high voltages and energy hazards, which can cause bodily harm.
Only trained service technicians are authorized to remove the computer
covers and access any of the components inside the computer. This warning
applies to Dell PowerEdge 4xxx or higher servers and Dell PowerVault 2xxS
storage systems.
WARNING: This system may have more than one power supply cable. To
reduce the risk of electrical shock, a trained service technician must disconnect all power supply cables before servicing the system.
support.dell.com
Repair and Replacement
6-1
Removing the Power Supply
To remove the power supply, you must perform the following steps.
CAUTION: There are two models of the PowerVault 51F switch. Model 2401
contains one power supply unit and model 2402 contains two. When
replacing a power supply unit on the 2401 switch, you must first turn off the
switch’s power. You do not need to turn off the power to the good power
supply on the 2402 switch.
1.
Remove any external cabling attached to the power supply.
2.
Pull out and lift up the metal handle from the top of the power supply unit; see
Figure 6-1.
3.
Gently pull the unit out.
handle
Figure 6-1. Removing the Power Supply
Installing the Power Supply
1.
Slide the new power supply unit into its slot until the unit connects to the back
panel.
2.
Lock the metal handle into the power supply by pushing the handle down and
sliding it up into place.
3.
Reattach external cabling to the power supply.
The switch automatically runs power-on self-test (POST) on a 2401 switch
because all the power was off.
4.
6-2
Check for error messages via Telnet.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Replacing a GBIC Module
GBIC modules are installed and removed by inserting them into the system board
from the front of the unit. Simple Network Management Protocol (SNMP) traps are
generated upon GBIC insertion and removal.
Removing a GBIC Module
1.
Pull down the metal swing bar on the front of the GBIC and pull it out, as shown
in Figure 6-2.
2.
Carefully wiggle the GBIC from side to side to unseat it.
swing bar
Figure 6-2. GBIC Module
If the module has squeeze prongs, squeeze the side prongs and carefully pull the
GBIC out, as shown in Figure 6-3.
squeeze prongs
Figure 6-3. Squeeze Prongs on GBIC Module
Installing a GBIC Module
To install a GBIC module with squeeze prongs, insert the GBIC module into the port
until its connector is firmly seated into the appropriate port. The latch prongs will lock
and prevent the GBIC’s accidental removal.
NOTE: The GBIC module is keyed so it can be inserted in only one way. Do not force
the insertion if the module does not slide in easily.
support.dell.com
Repair and Replacement
6-3
Replacing the Fan Assembly
Replacing the fan assembly involves removing the switch’s cover, the existing fan
assembly, and installing a new assembly.
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
You do not need to power off the switch during this replacement. The switch can
safely run at the following temperatures while the fans are replaced:
•
•
25 minutes at 23 degrees C at sea level (average conditions)
4 minutes at 40 degrees C at three kilometers (km) altitude (extreme conditions)
Figure 6-4. Removing the Switch Cover
Removing the Switch Cover
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
To remove the switch cover, you must perform the following steps.
NOTICE: When removing the cover, you must slide it back and then lift it
away from the system to avoid damaging it.
6-4
1.
Unscrew the two captive screws at the back of the unit by turning them a quarter
turn to the left. See Figure 6-4.
2.
Slide the cover at least one 1/2-inch back from the front of the unit.
3.
Lift the cover off.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Figure 6-5. Removing the Fan Assembly
Removing the Fan Assembly
1.
Disconnect the fan assembly’s wiring harness from the center of the system
board, as shown in Figure 6-5. Do not pull the connector wires.
2.
Clear the metal tabs in front of the assembly by gently pushing the top of the tab
toward the outside of the unit and the bottom to the inside.
3.
After releasing the tabs, gently rotate the bottom of the assembly towards the
front of the switch.
4.
Pull the assembly up and back until you can slide it forward off the metal slats
attached to the back of the chassis.
Installing a New Fan Assembly
support.dell.com
1.
Tilt the assembly slightly up and slide it onto the two metal slats protruding from
the back of the chassis.
2.
Move aside the power supply wiring harnesses, lower the assembly onto the
metal tabs protruding from the back of the power supply chassis.
Repair and Replacement
6-5
3.
Attach the assembly’s wiring harness to the center connection on the system
board.
Replacing the Cover
1.
Place the cover on the switch leaving a 1/2 inch from the front panel.
2.
Press down on the cover.
3.
Gently slide the cover into the front panel until it engages.
4.
Fasten the two captive screws on the back of the chassis by turning them a quarter turn to the right.
Replacing the System Board
Replacing the system board involves removing the switch’s cover, removing the system board, and installing the new system board.
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
Tools Required
#2 and #4 Phillips-head screwdriver
Removing the System Board
1.
Remove the switch cover.
See “Removing the Switch Cover” found earlier in this chapter.
2.
Remove all cabling attached to the front panel.
3.
Remove all GBICs.
See “Removing a GBIC Module” found earlier in this chapter for instructions.
6-6
4.
Disconnect the fan tray connector and avoid pulling the connector wires.
5.
Disconnect the power supply connector(s).
6.
Disconnect the serial port ribbon cable from the right front side of the system
board.
7.
Remove the four Phillips screws from the system board.
8.
Slide the system board forward into the metal guides on the right and left sides
of the system board so that it will clear the guides when lifted. (See Figure 6-6.)
9.
Lift the back end of the system board at a 45-degree angle up over the metal
guides and slide it back until it lifts out of the chassis.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
10. Remove the new system board from its antistatic bag and place the old system
board into the bag.
Figure 6-6. Removing the System Board
Installing a System Board
1.
Lay the serial port cable to the outside of the unit over the power supply.
2.
Tilt the front end of the system board about 45 degrees and slide it into the front
panel. Then lower the back end of the system board so that the metal guides on
the chassis fit into the slots on the system board.
3.
Slide the system board forward up against the front panel until the screw holes
line up.
4.
Install the four Phillips screws into the system board.
The #4 Phillips-head screw goes into the center back hole on the system board
and the #2 Phillips-head screws go into the three holes at the front of the system
board.
support.dell.com
5.
Reconnect the serial port ribbon cable to the system board. The cable is keyed
with the red strip going to pin 1 on the connector. Gently lay the excess ribbon
cable between the system board and chassis to prevent cable damage.
6.
Reconnect the power supply connector(s).
7.
Reconnect the fan tray assembly connector.
8.
Replace the switch’s cover.
Repair and Replacement
6-7
9.
Reinstall the GBICs.
See “Installing a GBIC Module” found earlier in this chapter for instructions.
10. Reconnect all external cabling.
11. Turn on the switch’s power.
The switch automatically runs POST.
12. Check for error messages via Telnet.
Replacing the Chassis
Replacing the chassis involves removing the switch’s GBICs, cover, system board,
power supply(s), fan assembly, and then reinstalling them into the new chassis
assembly.
Tools Required
#2 and #4 Phillips-head screwdriver.
NOTICE: See “Protecting Against Electrostatic Discharge” in the safety
instructions at the front of this guide.
Removing the Switch Components
1.
Turn off the switch’s power.
2.
Unscrew the two captive screws at the back of the unit by turning them a quarter
turn to the left.
3.
Slide the cover at least one 1/2-inch back from the front of the unit.
4.
Lift the cover off.
5.
Remove all external cabling from the front panel.
6.
Remove the power supply(s).
See “Removing the Power Supply,” found earlier in this chapter for instructions.
7.
Remove all GBICs.
8.
See “Removing a GBIC Module,” found earlier in this chapter for instructions.
9.
Remove the system board.
See “Removing the System Board,” found earlier in this chapter for instructions.
10. Remove the fan tray assembly.
See “Removing the Fan Assembly,” found earlier in this chapter for instructions.
6-8
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Installing the New Switch Components
1.
Install the system board.
See “Installing the System Board,” found earlier in this chapter for instructions.
2.
Install the fan tray assembly.
See “Installing a New Fan Assembly,” found earlier in this chapter for
instructions.
3.
Replace the switch’s cover.
4.
Reinstall the GBICs.
See “Installing a GBIC Module,” found earlier in this chapter for instructions.
5.
Install the power supply(s).
6.
See “Installing a Power Supply,” found earlier in this chapter for instructions.
7.
Reconnect all external cabling.
8.
Turn on the switch’s power.
9.
The switch automatically runs POST.
10. Check for error messages via Telnet.
support.dell.com
Repair and Replacement
6-9
6-10
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
CHAPTER 7
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem
with your system. It also tells you when and how to call Dell for technical or customer
assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Run the Dell Diagnostics.
2.
Complete the troubleshooting checks in Chapter 5, “Troubleshooting.”
3.
Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4.
Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (http://www.dell.com) for help with installation and troubleshooting
procedures.
For more information, refer to “World Wide Web” found later in this chapter.
5.
If the preceding steps have not resolved the problem, call Dell for technical
assistance.
When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the Dell Accessories folder, double-click the
Express Service Code icon, and follow the directions.
NOTE: Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to “Technical Support Service” and “Before You Call” found later in this chapter.
support.dell.com
Getting Help
7-1
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
NOTE: Some of the following tools are not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your system
and other Dell products. Through the Internet, you can access most of the services
described in this chapter, including AutoTech, TechFax, order status, technical support,
and product information.
You can access Dell’s support Web site at http://support.dell.com. To select your
country, click the map that appears. The Welcome to support.dell.com page opens.
Enter your system information to access help tools and information.
You can contact Dell electronically by using the following addresses:
•
World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la (for Latin American countries)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
•
Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
•
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
•
Electronic Information Service
info@dell.com
7-2
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
AutoTech Service
Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and
continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, refer to “Dell Contact Numbers” found later in this chapter.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
TechConnect BBS
Use your modem to access Dell’s TechConnect bulletin board service (BBS) 24 hours
a day, seven days a week. The service is menu-driven and fully interactive. The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter.
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in
less than 10 minutes. When you call, our experts can refer to records kept on your
Dell system to better understand your particular question. Our technical support staff
use system-based diagnostics to provide fast, accurate answers to questions.
To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter.
support.dell.com
Getting Help
7-3
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell’s World Wide Web site at
http://www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or
Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
7-4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 7-1). If possible, turn on your
system before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible
only at the system itself. Make sure the system documentation is available.
CAUTION: If you need to remove the system covers, be sure to first disconnect the system’s power and modem cables from all electrical outlets.
support.dell.com
Getting Help
7-5
Diagnostics Checklist
Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number: _________________
Service tag (bar code on the back of the computer): _________________________________________________
Express Service Code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): ___________________________
Operating system and version: ____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network?
yes
no
Network, version, and network card: _______________________________________________________________
Programs and versions:___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Refer to your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message, beep code, or diagnostic code: ______________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Figure 7-1. Diagnostics Checklist
7-6
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Dell Contact Numbers
When you need to contact Dell, use the telephone numbers, codes, and electronic
addresses provided in Tables 7-1 and 7-2. Table 7-1 provides the various codes
required to make long-distance and international calls. Table 7-2 provides local telephone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if
applicable, for each department or service available in various countries around the
world. If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in Table 7-1 in addition to
the local numbers provided in Table 7-2. For example, to place an international call
from Paris, France to Bracknell, England, dial the international access code for France
followed by the country code for the U.K., the city code for Bracknell, and then the
local number as shown in the following illustration.
00
44
International
Access Code
(in France)
Country
Code
(for U.K.)
1344
City Code
(Bracknell)
________
Local
Number
To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris,
France from Montpellier, France, dial the area code plus the local number as shown in
the following illustration.
01
________
Area Code
(for Paris from
outside Paris)
Local
Number
The codes required depend on where you are calling from as well as the destination
of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
NOTE: Toll-free numbers are for use only within the country for which they are listed.
Area codes are most often used to call long distance within your own country (not
internationally)—in other words, when your call originates in the same country you are
calling.
support.dell.com
Getting Help
7-7
Table 7-1. International Dialing Codes
7-8
Country (City)
International
Access Code
Country Code
City Code
Australia (Sydney)
0011
61
2
Austria (Vienna)
900
43
1
Belgium (Brussels)
00
32
2
Brazil
0021
55
51
Brunei
—
673
—
Canada (North York, Ontario)
011
—
Not required
Chile (Santiago)
—
56
2
China (Xiamen)
—
86
592
Czech Republic (Prague)
00
420
2
Denmark (Horsholm)
009
45
Not required
Finland (Helsinki)
990
358
9
France (Paris) (Montpellier)
00
33
(1) (4)
Germany (Langen)
00
49
6103
Hong Kong
001
852
Not required
Ireland (Bray)
16
353
1
Italy (Milan)
00
39
2
Japan (Kawasaki)
001
81
44
Korea (Seoul)
001
82
2
Luxembourg
00
352
—
Macau
—
853
Not required
Malaysia (Penang)
00
60
4
Mexico (Colonia Granada)
95
52
5
Netherlands (Amsterdam)
00
31
20
New Zealand
00
64
—
Norway (Lysaker)
095
47
Not required
Poland (Warsaw)
011
48
22
Singapore (Singapore)
005
65
Not required
South Africa (Johannesburg)
09/091
27
11
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Table 7-1. International Dialing Codes (continued)
Country (City)
International
Access Code
Country Code
City Code
Spain (Madrid)
07
34
91
Sweden (Upplands Vasby)
009
46
8
Switzerland (Geneva)
00
41
22
Taiwan
002
886
—
Thailand
001
66
—
U.K. (Bracknell)
010
44
1344
U.S.A. (Austin, Texas)
011
1
Not required
Area
Code
Local Number or
Toll-Free Number
Table 7-2. Dell Contact Numbers
Country (City)
Department Name or Service
Australia
(Sydney)
Home and Small Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-300-65-55-33
Government and Business . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-633-559
Preferred Accounts Division (PAD) . . . . . . . . . . . . . . . . . . . . toll free: 1-800-060-889
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-819-339
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-808-385
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-808-312
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-818-341
Austria
(Vienna)
Home/Small Business Sales . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . .795 567602
NOTE: Customers
in Austria call Germany for technical
and customer
assistance.
Home/Small Business Customer Care. . . . . . . . . . . 01. . . . . . . . . . . . . . .795 67603
Home/Small Business Fax . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . .795 67605
Preferred Accounts/Corporate Customer Care. . . . . . . . . . . . . . . . . . . . . 0660 8056
Home/Small Business Technical Support . . . . . . . . . 01. . . . . . . . . . . . . . .795 67604
Preferred Accounts/Corporate Technical Support . . . . . . . . . . . . . . . . . . . 0660 8779
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . . 491 04 0
Web site: http://support.euro.dell.com/at
E-mail: tech_support_germany@dell.com
support.dell.com
Getting Help
7-9
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Belgium
(Brussels)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 99
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Web site: http://support.euro.dell.com/be
E-mail: tech_be@dell.com
Brazil
Sales, Customer Support, Technical Support . . . . . . . . . . . . . . . . . . . . 0800 90 3355
Web site: http://www.dell.com/br
Brunei
Customer Technical Support (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . 810 4966
NOTE: Customers
in Brunei call Malaysia for sales,
customer, and technical assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
Canada
(North York, Ontario)
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014
NOTE: Customers
in Canada call the
U.S.A. for access to
TechConnect BBS.
Customer Care (From outside Toronto) . . . . . . . . . . . . . . . . toll free: 1-800-387-5759
Transaction Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4955
AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362
Customer Care (From within Toronto) . . . . . . . . . . 416 . . . . . . . . . . . . . . .758-2400
Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-847-4096
Sales (Direct Sales—from outside Toronto) . . . . . . . . . . . . . toll free: 1-800-387-5752
Sales (Direct Sales—from within Toronto) . . . . . . . 416 . . . . . . . . . . . . . . .758-2200
Sales (Federal government,
education, and medical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-567-7542
Sales (Major Accounts) . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-387-5755
TechConnect BBS (Austin, Texas, U.S.A.) . . . . . . . 512 . . . . . . . . . . . . . . .728-8528
TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-950-1329
Chile
(Santiago)
Sales, Customer Support, and Technical Support . . . . . . . . toll free: 1230-020-4823
NOTE: Customers
in Chile call the
U.S.A for sales, customer, and technical
assistance.
7-10
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
China
(Xiamen)
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437
Czech Republic
(Prague)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2222
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 11
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 14
TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 28
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . .22 83 27 11
Web site: http://support.euro.dell.com/cz
E-mail: czech_dell@dell.com
Denmark
(Horsholm)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170182
NOTE: Customers
in Denmark call
Sweden for fax
technical support.
Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32875505
Relational Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170184
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170100
Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 859005594
Fax Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45170117
Web site: http://support.euro.dell.com/dk
E-mail: den_support@dell.com
Finland
(Helsinki)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 60
Technical Support Fax. . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 81
Relational Customer Care. . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 38
Home/Small Business Customer Care. . . . . . . . . . . 09. . . . . . . . . . . . . . 693 791 94
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 99
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 00
Web site: http://support.euro.dell.com/fi
E-mail: fin_support@dell.com
support.dell.com
Getting Help
7-11
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
France
(Paris/Montpellier)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . 0803 . . . . . . . . . . . . . . . .387 270
Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 68 92
Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 61 96
TechConnect BBS (Montpellier) . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 22 53 04
Fax (Montpellier) . . . . . . . . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 60 07
Switchboard (Paris) . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 69 00
Switchboard (Montpellier) . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 60 00
Web site: http://support.euro.dell.com/fr
E-mail: web_fr_tech@dell.com
Germany
(Langen)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-7200
Technical Support Fax . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9222
Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . 0180-5-224400
Global Segment Customer Care . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9570
Preferred Accounts Customer Care . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9420
Large Accounts Customer Care. . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9560
Public Accounts Customer Care . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9555
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-9666
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-7000
Web site: http://www.dell.de/support
E-mail: tech_support_germany@dell.com
Hong Kong
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4107
NOTE: Customers
in Hong Kong call
Malaysia for customer assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
7-12
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4109
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 96 4108
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Ireland
(Bray)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 204 4026
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235
SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 286 2020
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 286 6848
TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . .204 4711
TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 204 4708
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . . . . . . . . . . . . . 286 0500
Web site: http://support.euro.dell.com/ie
E-mail: dell_direct_support@dell.com
Italy
(Milan)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.690
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 57782.555
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . .57782.411
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . 57503530
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . . . 57782.1
Web site: http://support.euro.dell.com/it
E-mail: support_italy@dell.com
Japan
(Kawasaki)
Technical Support (Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1984-35
Technical Support (Dimension™ and Inspiron™) . . . . . . . . toll free: 0120-1982-56 or
0088-25-3355
Technical Support (WorkStation, OptiPlex™, and
Latitude™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1984-39 or
0088-22-7890
Y2K Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4298
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4240
Home and Small Business Group Sales. . . . . . . . . 044. . . . . . . . . . . . . . . 556-3344
Preferred Accounts Division Sales . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3433
Large Corporate Accounts . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-3430
Faxbox Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03-5972-5840
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 044. . . . . . . . . . . . . . . 556-4300
Web site: http://support.jp.dell.com
support.dell.com
Getting Help
7-13
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Korea
(Seoul)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3777
Customer Service (Seoul, Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2194-6220
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . 604-810-4949
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2194-6202
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2194-6000
Latin America
NOTE: Customers
in Latin America call
the U.S.A. for sales,
customer, and technical assistance.
Customer Technical Support
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4093
Customer Service (Austin, Texas, U.S.A.) . . . . . . . 512 . . . . . . . . . . . . . . . 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-3883
Sales (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4397
SalesFax (Austin, Texas, U.S.A.). . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-4600
728-3772
Luxembourg
Technical Support (Brussels, Belgium) . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88
NOTE: Customers
in Luxembourg call
Belgium for sales,
customer, and technical assistance.
Home/Small Business Sales (Brussels, Belgium) . . . . . . . . . . . toll free: 080016884
Corporate Sales (Brussels, Belgium) . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Customer Care (Brussels, Belgium). . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19
Fax (Brussels, Belgium) . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 99
Switchboard (Brussels, Belgium) . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 00
Web site: http://support.euro.dell.com/be
E-mail: tech_be@dell.com
Macau
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 582
NOTE: Customers
in Macau call Malaysia for customer
assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949
Malaysia
(Penang)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 298
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800 581
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . . . . 810 4949
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1 800 888 202
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1 800 888 213
7-14
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Mexico
(Colonia Granada)
Automated Order-Status System
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0685
NOTE: Customers
in Mexico call the
U.S.A. for access to
the Automated
Order-Status System and AutoTech.
AutoTech (Automated technical support)
(Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0686
Customer Technical Support. . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7870
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . .228-7811
toll free: 91-800-900-37
toll free: 91-800-904-49
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7878
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525. . . . . . . . . . . . . . . 228-7800
Netherlands
(Amsterdam)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 581 8838
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . . 581 8740
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663
Home/Small Business Sales Fax . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .682 7171
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .581 8818
Corporate Sales Fax . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . 686 8003
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .581 8818
Web site: http://support.euro.dell.com/nl
E-mail: tech_nl@dell.com
New Zealand
Home and Small Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 446 255
Government and Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 444 617
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 567
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 441 566
Norway
(Lysaker)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16882
NOTE: Customers
in Norway call Sweden for fax technical
support.
Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23162298
Relational Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671 17514
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671 16800
Fax Technical Support (Upplands Vasby, Sweden) . . . . . . . . . . . . . . . . . . 590 05 594
Fax Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671 16865
Web site: http://support.euro.dell.com/no
E-mail: nor_support@dell.com
support.dell.com
Getting Help
7-15
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Poland
(Warsaw)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 998
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999
Web site: http://support.euro.dell.com/pl
E-mail: pl_support@dell.com
Singapore
(Singapore)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 051
NOTE: Customers
in Singapore call
Malaysia for customer assistance.
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 054
South Africa
(Johannesburg)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710
Customer Service (Penang, Malaysia) . . . . . . . . . . . 04 . . . . . . . . . . . . . . . 810 4949
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 6011 053
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . . 709 7710
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .706 7700
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 0495
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 011 . . . . . . . . . . . . . . .709 7700
Web site: http://support.euro.dell.com/za
E-mail: dell_za_support@dell.com
Southeast Asian/
Pacific Countries
(excluding Australia, Brunei, China,
Hong Kong, Japan,
Korea, Macau,
Malaysia, New
Zealand, Singapore,
Taiwan, and Thailand—refer to individual listings for
these countries)
7-16
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4 810-4810
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
Spain
(Madrid)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130
Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546
Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540
TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . 91. . . . . . . . . . . . . . . 329 33 53
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 185
Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 541
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91. . . . . . . . . . . . . . . 722 92 00
Web site: http://support.euro.dell.com/es
E-mail: es_support@dell.com
Sweden
(Upplands Vasby)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 199
Relational Customer Care. . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 642
Home/Small Business Customer Care. . . . . . . . . . . 08. . . . . . . . . . . . . . 587 70 527
Fax Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 594
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 185
Web site: http://support.euro.dell.com/se
E-mail: swe_support@dell.com
Switzerland
(Geneva)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0844 811 411
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0848 802 802
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022. . . . . . . . . . . . . . . 799 01 90
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022. . . . . . . . . . . . . . . 799 01 01
Web site: http://support.euro.dell.com/ch
E-mail: swisstech@dell.com
Taiwan
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 60 1255
Technical Support (servers) . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 60 1256
Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 228/0800 33 556
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0080 651 227/0800 33 555
Thailand
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 07
NOTE: Customers
in Thailand call
Malaysia for customer assistance.
Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810 4949
support.dell.com
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0880 060 09
Getting Help
7-17
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
U.K.
(Bracknell)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800
Corporate Customer Care . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720206
Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010
TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0610
Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720000
AutoFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0510
Web site: http://support.euro.dell.com/uk
E-mail: dell_direct_support@dell.com
7-18
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Area
Code
Local Number or
Toll-Free Number
Country (City)
Department Name or Service
U.S.A.
(Austin, Texas)
Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014
AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362
Dell Home and Small Business Group:
Customer Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . . . . toll free: 1-800-624-9896
Customer Service
(Credit Return Authorization Numbers) . . . . . . . . . . . . . . . toll free: 1-800-624-9897
National Accounts (systems purchased by established Dell national accounts [have
your account number handy], medical institutions, or value-added resellers [VARs]):
Customer Service and Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . . . . toll free: 1-800-822-8965
Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):
Customer Service and Technical Support
(Return Material Authorization Numbers) . . . . . . . . . . . . . . .toll free: 1-800-234-1490
Dell Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-289-3355
toll free: 1-800-879-3355
Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-357-3355
DellWare™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-753-7201
DellWare FaxBack Service . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . .728-1681
Fee-Based Technical Support . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9005
Sales (Catalogs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-426-5150
Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-727-8320
TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-950-1329
TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-8528
Dell Services for the Deaf, Hard-ofHearing, or Speech-Impaired . . . . . . . . . . toll free: 1-877-DELLTTY (1-877-335-5889)
Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512338-4400
support.dell.com
Getting Help
7-19
7-20
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
APPENDIX A
Error Messages
This appendix explains the error message format, error message by firmware module,
and other possible errors.
Error Message Formats
There is one error message format for the PowerVault 51F system whether you are
gathering information from the local RS-232 serial port or using a remote Telnet
session.
In all cases, the last error encountered is the first error displayed. Up to 32 messages
are held in a buffer. If the 32 message limit is exceeded, the messages are overwritten in a first in, first out sequence.
The errShow command displays all detected errors. The output provides additional
information over the front panel display. The following information is displayed in
Figure A-1:
•
•
•
•
There are two errors which have been detected.
The task ID and task name that incurred the error (task names are displayed
using the i command).
The error type, date and time, the error level, and description.
If there is more than one occurrence of an error type, the number of occurrences
is shown in brackets following the error level.
NOTE: The error counter goes to a maximum of 999.
The display halts after each error is displayed, prompting you to either press <Enter>
to continue or type a Q to quit. Continue pressing <Enter> until the prompt => is
displayed.
support.dell.com
Error Messages
A-1
=> errShow
Error 02
-------0x103dc470 (tSilkworm): Apr 9 10:41:06
Error SENSOR-FAILED, 3, sensor 7 (Fan 2) is below minim
Type <CR> to continue, Q<CR> to stop:
Error 01
-------0x103dc470 (tSilkworm): Apr
Error DIAG-TIMEOUT, 1,
Port 2 receive timeout.
9 10:40:51
Type <CR> to continue, Q<CR> to stop:
value = 1 = 0x1
Figure A-1. errShow Command Example
To display error messages via Telnet:
1.
From the prompt, type errShow.
2.
To scroll through the error list, type CR.
3.
Scroll through the error log (if no errors were encountered, the message No
Error appears).
Error Messages by Firmware Module
Table A-1 shows the error messages organized by module.
Table A-1. Errors
A-2
Module
Error
Severity
Flood
INVLSR (3)
Installation and Troubleshooting Guide
Explanation
Action
An unknown Link
State Record has
been received
from a neighbor
switch.
Check that all paths and
routing tables are correct
using the commands
uPathShow <domain>, or
uPathAllShow.
If the paths are not correct
reboot the neighbor switch
that sent the wrong data.
Check the paths and routes
again. If they are still incorrect, reboot the local switch.
Table A-1. Errors (continued)
Module
FSPF
support.dell.com
Error
Severity
Explanation
Action
LSRLEN (2)
The local switch
is trying to create a Link State
Update that
exceeds the maximum length.
Check that all paths and
routing tables are correct. If
they are not, reboot the
local switch.
BADSRC (3)
The neighbor
switch domain ID
has changed,
without the link
going down.
The system automatically
recovers.
INPORT (2)
The input port in
the IU received
by the path selection task is out of
range.
Check that all paths and
routing tables are correct. If
they are not correct, reboot
the local switch.
MSG (2)
The path selection task has
received an
unknown message from
another task.
Check that all paths and
routing tables are correct. If
they are not, reboot the
neighbor switch.
Check the paths and routes
again. If they are still incorrect, reboot the local switch.
REMDOMAIN (2)
The message
received from a
neighbor switch
has a source
domain ID out of
range.
Check that all paths and
routing tables are correct. If
they are not, reboot the
neighbor switch.
Check the paths and routes
again. If they are still incorrect, reboot the local switch.
SCN (3)
The path selection task has
received a State
Change Notification message
that it does not
recognize.
Check that all paths and
routing tables are correct. If
they are not, reboot the
local switch.
VERSION (2)
The FSPF protocol version running on the local
switch is lower
than a neighbor’s
switch.
Check the protocol version
on both switches using the
fspfShow command. If the
two versions differ, update
the software on the local
switch.
Error Messages
A-3
Table A-1. Errors (continued)
A-4
Module
Error
Severity
HLO
Explanation
Action
INVHLO (1)
The path selection task has
received a
HELLO message
with an invalid
parameter from a
neighbor switch.
Check that all paths and
routing tables are correct. If
they are not, reboot the
neighbor switch.
Check the paths and routes
again. If they are still incorrect, reboot the local switch.
LSDB
LSID (2)
A Link State
Record received
as part of a Link
State Update has
an out of range
domain ID.
Check that all paths are correct. If any path is missing
to any switch in any part of
the fabric, reboot the switch
with the missing path.
MCAST
ADDBRANCH (2)
A branch is being
added to a broadcast or multicast
tree, but the
parameters are
incorrect.
If this is caused by a configuration command, check the
parameter values. Otherwise, check the broadcast
tree with the bcastShow
command. If the tree is
incorrect, reboot the local
switch.
ADDPORT (3)
A multicast
routing table programming failed.
Run the portLogShow
command. Contact Customer Support.
NOPARENT (2)
An error occurred
while computing
a broadcast or
multicast tree.
Run the LSDbAllShow
command. Contact Customer Support.
NOPARENTLSR (2)
An error occurred
while computing
a broadcast or
multicast tree.
Run the LSDbAllShow
command. Contact Customer Support.
REMPORT (3)
Removing an
entry from a multicast routing
table failed.
Run the portLogShow
command. Contact Customer Support.
SPFCOST (3)
An error occurred
with computing
the multicast
path tree.
Run the LSDbAllShow
command. Contact Customer Support.
Installation and Troubleshooting Guide
Table A-1. Errors (continued)
Module
Error
Severity
NBFSM
UCAST
MQ
SYS
TIMERS
support.dell.com
Explanation
Action
NGBRSTATE (2)
An error occurred
in the neighbor
Finite State.
Check the neighbor’s state
with the nbrStateShow
command.
If the state is not
NB_ST_FULL, force a state
change with the
portDisable command followed by portEnable.
After a few seconds, if the
state is not NB_ST_FULL,
reboot both the local and
remote switches.
ADDPATH (1)
A static path configuration failed.
Check command
parameters.
RELICPDB (2)
The path selection task received
an E_Port SCN,
but the port was
already ISL.
Run the ucastAllShow
command. Contact customer support.
SPFCOST(3)
An error occurred
with computing
the unicast path
tree.
Run the LSDAllShow command. Contact customer
support.
QREAD (1)
A task was
unable to receive
a message.
Run the command show
<queue ID> with the ID of
the queue reported in the
error. Contact customer
support.
QWRITE (1)
A task was not
able to post a
message on a
queue.
See “MQ-QWRITE Error”
found later in this chapter for
more information.
NOMEM (1)
The system’s
memory is
exhausted.
Reboot the switch. Contact
customer support.
SYSCALL (2)
A system call into
VxWorks failed.
Reboot the switch. Contact
customer support.
ENQFAIL (1)
An error occurred
while setting a
timer.
Reboot the switch. Run the
commands
actTimersShow and
timerShow <timer ID>.
Contact customer support.
Error Messages
A-5
Table A-1. Errors (continued)
Module
Error
Severity
MSG (3)
Explanation
Action
The timer task
received an
unknown
message.
Contact customer support.
Panic Errors
This module includes errors that cause a system panic to occur. A system panic
causes the switch to reboot. The PANIC error is stored in flash memory with a stack
trace, local stack content and local register content at the time the error occurred.
To view the trace, allow the switch to reboot and issue the traceShow command. If
the trace was caused by a PANIC error, the first line displays:
Reset reasons 0x100: Panic
PANIC errors have the highest severity (0).
NOTE: Use the traceShow command to identify PANIC errors as the errShow command is not useful in this case.
Panic errors are described in Table A-2.
Table A-2. Panic Errors
Error
Severity
A-6
Explanation
Action
FREETIMRLSD (0)
A task freed an
already free timer.
Issue the traceShow command.
Contact customer support.
INCONSiSTENT (0)
An internal inconsistency has been
detected.
Issue the traceShow command.
Contact customer support.
MALLOC (0)
The switch has run
out of memory.
Issue the traceShow command.
Contact customer support.
MSGQCREATE (0)
A message queue
could not be created.
Issue the traceShow command.
Contact customer support.
MSGQDELETE (0)
A message queue
could not be
destroyed.
Issue the traceShow command.
Contact customer support.
SEMCREATE (0)
A semaphore could
not be created.
Issue the traceShow command.
Contact customer support.
SEMDELETE (0)
A semaphore could
not be destroyed.
Issue the traceShow command.
Contact customer support.
Installation and Troubleshooting Guide
Table A-2. Panic Errors (continued)
Error
Severity
Explanation
Action
TASKSPAWN (0)
A task could not be
created.
Issue the traceShow command.
Contact customer support.
TIMEUSECNT (0)
A timer was not
released after
expiration.
Issue the traceShow command.
Contact customer support.
ZOMTIMKILL (0)
An attempt was
made to kill a timer
that was in ‘zombie’
state.
Issue the traceShow command.
Contact customer support.
ZOMTIMSET (0)
An attempt was
made to set a timer
that was in ‘zombie’
state.
Issue the traceShow command.
Contact customer support.
MQ-QWRITE Error
The software includes several message queues that are used for inter-task communication. Each queue holds a maximum of 64 messages. Under normal operations, a
task sends a message to another task on a queue, and occupies a slot in the queue.
After the message is received, its slot in the queue is open for another message.
If the receiving task does not run for a period of time, and the sender task sends more
than 64 messages to the same queue before the first message is processed by the
receiving task, the queue overflows and the message is discarded. This event causes
the MQ-QWRITE error to be printed on the display, as well as on the Telnet window, if
open. The error is also stored in the error log which can be viewed with the errShow
command.
NOTE: The error log is cleared upon reboot.
There may be several reasons for this error. In some cases, the system may recover
without human intervention, however in most cases it will not. In some cases, the
error can even indicate a task crash.
These problems can be diagnosed by technical support provided enough information
is collected to allow a detailed analysis of the specific case.
The MQ-QWRITE error message is shown in Figure A-2 (the front panel displays an
abridged version of the message).
support.dell.com
Error Messages
A-7
Dell_FC_Switch# 0x103fce60 (tTimers): Oct 14 11:07:43
Error MQ-QWRITE, 1, mqWrite failed,
queue = 0x103d1d20, msg = 0x103fd3d0,
errno = 0x3d0002
Traceback:
_mqWrite+0x44 (0x10065864)
_mPathAllShow+0x1158 (0x10078498)
Figure A-2. MQ-QWRITE Error Example
The most notable parameters are:
•
•
•
The ID of the task that attempted to send the message (tTimers in Figure A-2)
The queue ID (0x103d1d20 in Figure A-2)
The message pointer (0x103fd3d0 in Figure A-2)
The following commands should be executed, and their output, together with the
complete message log should be used when analyzing the error.
NOTE: Some of these commands can only be run from the root account.
Table A-3 describes MQ-QWRITE commands for gathering errors.
Table A-3. Commands to Gather MQ-QWRITE
Error Information
A-8
Command
Description
i
Lists all the current tasks in the system. Most tasks
should be in "READY" or "PEND" state. If any task is in
"SUSPEND" state, then a task trace of that task
should be run using the tt command.
tt <task name>
Shows the stack trace of the task.
show <queue ID>
Shows information about the queue that overflowed.
d <msg
pointer>,2,4
Shows the content of the message.
fspfShow
Shows FSPF task’s queue ID.
portSemShow
Shows tasks waiting on port semaphores.
spy 5
Shows per-task microprocessor utilization. This command displays a report every five seconds. At least
two reports should be printed, since the first one will
indicate that all the microprocessor is used by the
shell.
Installation and Troubleshooting Guide
Table A-3. Commands to Gather MQ-QWRITE
Error Information (continued)
Command
Description
spyStop
Stops microprocessor utilization monitoring. This
command can be typed in at any time during the
monitoring process.
For information on executing these commands, contact Dell for technical assistance.
Other Possible Errors
This section explains the other errors that may occur.
Fan Error Message
Fan has stopped spinning:
Please check the fans inside the switch box.
Port Error Messages
The GBIC was removed from this port (Solid Black LED):
Please check the switch front panel for GBICs.
Port is receiving no signal (Solid Black LED):
There is no G_Port board or no GBIC module for this port.
Please check the switch front panel.
Port is receiving signal, but not yet online (Solid Amber LED):
Cable is partially inserted in the port, or the device at
the other end of the cable is not functioning properly.
Please check the switch front panel or check the device on
the other end of the cable.
Port is disabled (Slow Flashing Amber LED):
The port was disabled by an administrator manually via the
front panel, or via one of the management tools.
Port has a fault (Fast Flashing Amber LED):
One or more faulty conditions have occurred:
Laser_Flt:
tive GBIC);
the module is signaling a laser fault (defec-
Port_Flt:
the port has been marked faulty (defective
GBIC, cable or device)
support.dell.com
Error Messages
A-9
Diag_Flt:
the port failed diagnostics (defective G_Port
card or motherboard)
Port is OK (Solid Green LED):
The port is online and connected to a device over the cable.
Port is segmented (Slow Flashing Green LED):
Port is online but segmented.
Please check for loopback cable or incompatible switch.
Port has an internal loopback (Fast Flashing Green LED):
The port is configured as a loopback port by diagnostics to
verify the proper functioning of the internal Fibre Channel
port logic and paths between the interface and the central
memory. portEnable will put the port back online again.
Port is sending data (Flickering Green LED):
The port is online and transmitting/receiving frames.
Thermometer Error Message
Temperature out of range:
One or more temperature sensors have exceeded the minimum or
maximum allowed temperature reading (Minimum temperature is
zero degrees Centigrade, maximum is 75o degrees Centigrade).
A-10
Installation and Troubleshooting Guide
Glossary
The following terms relate to the switch
and Fibre Channel connections.
Definition of Terms
Alias Server
A fabric software facility that supports
multicast group management.
Arbitrated Loop
The FC Arbitrated Loop (FC-AL) is a standard defined on top of the FC-PH
standard. It defines the arbitration on a
loop where several FC nodes share a common medium.
Community (SNMP)
An SNMP community is a relationship between an SNMP agent and a set of SNMP
managers that defines authentication, access control, and proxy characteristics.
Credit
Credit, applied to a switch, is a numeric
value that represents the maximum number of receive buffers provided by an
F_Port or FL_Port to its attached N_Port
or NL_Port respectively such that the
N_Port or NL_Port may transmit frames
without over-running the F_Port or
NL_Port.
Class 2
In Class-2 service, the fabric and destination N_Port provide connectionless
service with notification of delivery or nondelivery between the two N_Ports.
support.dell.com
Class 3
Class-3 service provides a connectionless
service without notification of delivery between N_Ports. The transmission and
routing of Class-3 frames is the same as
for Class-2 frames.
Domain_ID
The domain number uniquely identifies
the switch in a fabric. This switch domain
ID is normally automatically assigned by
the switch and may be any value between
0 and 239. This number may also be assigned manually.
E_Port
A port is designated an E_Port when it is
used as an interswitch expansion port to
connect to the E_Port of another switch
to build a larger switch fabric.
E_D_TOV (Error Detect Time Out
Value)
E_D_TOV (Error-Detect Time-Out Value)
defines the time the switch waits for an
expected response before declaring an error condition. The error detect time out
value is adjustable in 1ms increments
from 2 seconds up to 10 seconds.
Fabric
The name applied to a network resulting
from the interconnection of switches and
devices comprised of high-speed fiber
connections. A fabric is an active, intelligent, nonshared interconnect scheme for
nodes.
Glossary
1
FL_Port
The FL_Port is the fabric access port used
to connect NL_Ports to the switch in a
loop configuration.
F_Port
The F_Port is the fabric access port used
to connect an N_Port.
FSPF
Fibre-Channel shortest path first.
G_Port
A port is designated as a G_Port when it
has not assumed a specific function. A
G_Port is a generic switch port that can
operate either as an E_Port or an F_Port.
A port is defined as a G_Port, for example,
when it is not connected or has not yet
assumed a specific function in the fabric.
Interswitch Link (ISL)
ISL is a fiber link between two switches.
Loop
A loop is a configuration of devices (for
example, JBODs) connected to the fabric
via an FL_Port interface card.
Multicast
Multicast is used when multiple copies of
data are to be sent to designated multiple
destinations.
N_Port
The N_Port is the designation of an equipment port connected to the fabric.
NL_Port
The NL_Port is the designation of an
equipment port connected to the fabric in
a loop configuration via an FL_Port.
Power-on self-test (POST)
The POST is a series of self-tests which
run each time the unit is booted or reset.
Resource Allocation Time Out Value
(R_A_TOV)
R_A_TOV is used to time out operations
that depend on the maximum possible
time that a frame could be delayed in a
fabric and still be delivered. The value of
R_A_TOV is adjustable in 1-microsecond
2
increments over a range from 10 to
120 seconds.
Isolated E_Port
ISL is online but not operational between
switches because of overlapping domain
ID or nonidentical parameters such as
E_O_TOVs.
Simple Network Management
Protocol (SNMP)
SNMP is a TCP/IP protocol that generally
uses the User Datagram Protocol (UDP)
to exchange messages between a management information base and a
management client residing on a network.
Since SNMP does not rely on the underlying communication protocols, it can be
made available over other protocols, such
as UDP/IP.
SNMPv1
The original standard for SNMP is now referred to as SNMPv1.
Trap (SNMP)
A trap is a mechanism for SNMP agents
to notify the SNMP management station
of significant events.
Unicast
Unicast routing provides one or more optimal path(s) between any of two
switches that make up the fabric. This is
for a single copy of the data to be sent to
designated destinations.
U_Port
A U_Port has not assumed a specific function. It is a generic port that can operate
either as an E_Port, an F_Port, or an
FL_Port. For example, a port that is not
connected or has not assumed a specific
function in the fabric is designated as a
U_Port.
Worldwide Name (WWN)
A WWN uniquely identifies a switch on
local and global networks.
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Index
A
ADDBRANCH (2), A-4
ADDPATH (1), A-5
ADDPORT (3), A-4
agtcfgSet command, 4-4
agtcfgShow command, 4-5
aliasShow command, 4-5
arbitrated loop parameters, 4-12
assistance
technical, 7-1
telephone numbers, 7-7
warranty repair or credit, 7-4
authenticationFailure, 3-6, 3-7
AutoTech service, 7-3
B
BADSRC (3), A-3
bandwidth, 2-5
bcastShow command, 4-33
boot failure, 5-4
C
calling Dell, 7-7
cascading, 2-2
support.dell.com
cautions, v
changing passwords, 3-4
coldStart, 3-6
command field descriptions
fabricShow, 4-17
interfaceShow, 4-35
ipAddrSet, 4-21
LSDbShow, 4-38
nbrStateShow, 4-39
nsShow, 4-23
portStatsShow, 4-25
switchShow, 4-30
commands
agtcfgSet, 4-4
agtcfgShow, 4-5
aliasShow, 4-5
bcastShow, 4-33
configDefault, 4-14
configShow, 4-14
configure, 4-6
date, 4-14
diagHelp, 4-15
errDisplayFilter, 4-15
errDump, 4-15
fabricShow, 4-17
firmwareDownload, 4-18
flashDefault, 4-18
fspfShow, 4-34
h, 4-19
help, 4-19
i, 4-20
ifShow, 4-21
Index
1
commands (continued)
interfaceShow, 4-35
iodReset, 4-37
iodSet, 4-37
ipAddrSet, 4-21
ipAddrShow, 4-22
login, 4-22
logout, 4-22
LSDbShow, 4-38
mcastShow, 4-39
nbrStateShow, 4-39
nsShow, 4-22, 4-23
passwd, 4-23
portDisable, 4-24
portEnable, 4-24
portErrShow, 4-24
portLogClear, 4-25
portLogDump, 4-25
portStatsShow, 4-25
psShow, 4-27
reboot, 4-28
routeHelp, 4-40
routing, 4-33
switchDisable, 4-28
switchEnable, 4-28
switchName, 4-28
switchShow, 4-29
syslogdIp, 4-31
tempShow, 4-31
topologyShow, 4-40
uptime, 4-32
uRouteConfig, 4-41
uRouteRemove, 4-41
uRouteShow, 4-42
version, 4-32
compatability mode, 4-11
configDefault command, 4-14
configShow command, 4-14
configure command, 4-6
connections
ethernet, 1-14
fibre optic cable, 1-13
serial port, 1-14
cooling requirements, 1-1
2
Dell Dimension Systems User’s Guide
D
date command, 4-14
default user name
admin, 3-4
user, 3-4
diagHelp command, 4-15
diagnosing problems, 7-1
diagnostics, 5-1
Diagnostics Checklist, 7-6
diagnostics. See Dell Diagnostics
E
electrostatic discharge. See ESD
ENQFAIL (1), A-5
enterprise specific traps
swFault, 3-7
swFCPortScn, 3-7
swSensorScn, 3-7
errDisplayFilter command, 4-15
errDump command, 4-15
errors
ADDBRANCH (2), A-4
ADDPATH (1), A-5
ADDPORT(3), A-4
BADSRC (3), A-3
ENQFAIL (1), A-5
FREETIMRLSD (0), A-6
INCONSiSTENT (0), A-6
INPORT (2), A-3
INVHLO (1), A-4
INVLSR (3), A-2
LSID (2), A-4
LSRLEN (2), A-3
MALLOC (0), A-6
MSG (2), A-3
MSG (3), A-6
MSGQCREATE (0), A-6
MSGQDELETE (0), A-6
NGBRSTATE (2), A-5
NOMEM (1), A-5
errors (continued)
NOPARENT (2), A-4
NOPARENTLSR (2), A-4
QREAD (1), A-5
QWRITE (1), A-5
RELICPDB (2), A-5
REMDOMAIN (2), A-3
REMPORT (3), A-4
SCN (3), A-3
SEMCREATE (0), A-6
SEMDELETE (0), A-6
SPFCOST (3), A-4
SPFCOST(3), A-5
SYSCALL (2), A-5
TASKSPAWN (0), A-7
TIMEUSECNT (0), A-7
VERSION (2), A-3
ZOMTIMKILL (0), A-7
ZOMTIMSET (0), A-7
ESD, xi
generic traps, 3-6
authenticationFailure, 3-6, 3-7
coldStart, 3-6
linkDown, 3-6
linkUp, 3-6
warmStart, 3-6
getting help, 7-1
H
h command, 4-19
help command, 4-19
help tools
AutoTech service, 7-3
Internet, 7-2
TechConnect BBS, 7-3
TechFax service, 7-3
hops, between switches, 2-1
ethernet connections, 1-14
F
I
i command, 4-20
F_Port, 2-4
ifShow command, 4-21
fabric parameters, 4-10
INCONSiSTENT (0), A-6
fabricShow command, 4-17
initialization, 5-3
fiber optic cable connections, 1-13
INPORT (2), A-3
firmwareDownload command, 4-18
installation
attaching rubber feet, 1-12
cooling requirements, 1-1
GBIC module, 1-3
power requirements, 1-2
site location, 1-3
unpacking the switch, 1-1
fixing problems, 7-1
flashDefault command, 4-18
FREETIMRLSD (0), A-6
fspfShow command, 4-34
G
interfaceShow command, 4-35
Internet help tools, 7-2
GBIC module
replacing and installing, 6-3
INVHLO (1), A-4
GBIC module, installing, 1-3
iodReset command, 4-37
INVLSR (3), A-2
iodSet command, 4-37
support.dell.com
Index
3
ipAddrSet command, 4-21
setting address, 1-17
N
ipAddrShow command, 4-22
N_Port, 2-4
nbrStateShow command, 4-39
L
NGBRSTATE (2), A-5
NOMEM (1), A-5
LEDs
flash speed and color, 5-2, 5-3
green, 5-3
power-on flashing, 5-3
yellow, 5-3
NOPARENT (2), A-4
link initialization, 5-3
nsShow command, 4-22, 4-23
NOPARENTLSR (2), A-4
notational conventions, v
notes, v
linkDown, 3-6
linkUp, 3-6
login command, 4-22
logout command, 4-22
O
operating system, 5-3
LSDbShow command, 4-38
LSID (2), A-4
LSRLEN (2), A-3
P
passwd command, 4-23
M
MALLOC (0), A-6
managing SilkWorm
comparison of methods, 3-2
via front panel buttons, 3-2
via Telnet, 3-3
passwords
changing, 3-4
portDisable command, 4-24
portEnable command, 4-24
portErrShow command, 4-24
portLogClear command, 4-25
portLogDump command, 4-25
mcastShow command, 4-39
portStatsShow command, 4-25
MIB-II support, 3-6
POST, 5-3
MSG (2), A-3
power requirements, 1-2
MSG (3), A-6
power supply
installing, 6-2
MSGQCREATE (0), A-6
MSGQDELETE (0), A-6
problems
help tools, 7-1
with your order, 7-4
product information, 7-4
psShow command, 4-27
4
Dell Dimension Systems User’s Guide
Q
R
SNMP
agent configuration, 3-7
enterprise specific traps, 3-7
fabric element MIB support, 3-6
generic traps, 3-6
MIB-II support, 3-6
SNMPv1 transports, 3-5
vendor unique MIB, 3-6
reboot command, 4-28
SPFCOST (3), A-4
RELICPDB (2), A-5
SPFCOST(3), A-5
REMDOMAIN (2), A-3
support
technical, 7-1
QREAD (1), A-5
QWRITE (1), A-5
REMPORT (3), A-4
replacement parts
chassis assembly, 6-8
fan assembly, 6-4
power supply, 6-1
system board, 6-6
requirements
cooling, 1-1
power, 1-2
swFault, 3-7
swFCPortScn, 3-7
switchDisable command, 4-28
switchEnable command, 4-28
switchName command, 4-28
switchShow command, 4-29
swSensorScn, 3-7
returns, 7-4
SYSCALL (2), A-5
routeHelp command, 4-40
syslogdIp command, 4-31
routing cost, 2-1
system services, 4-13
routing table, 2-4
S
safety instructions
for preventing ESD, xi
health considerations, xii
SCN (3), A-3
SEMCREATE (0), A-6
SEMDELETE (0), A-6
serial port
cabling, 1-15
pinouts, 1-15
setting IP Address, 1-17
T
TASKSPAWN (0), A-7
TechConnect BBS, 7-3
TechFax service, 7-3
technical assistance
obtaining, 7-1
warranty repair or credit, 7-4
Telnet
default user name, 3-4
passwords, 3-4
tempShow command, 4-31
TIMEUSECNT (0), A-7
service, 7-1
support.dell.com
Index
5
topology
cascading, 2-2
fault-tolerant, 2-5
sample two-switch fabric, 2-4
single switch fabric, 2-3
switches in fabric, 2-2
V
topologyShow command, 4-40
version command, 4-32
troubleshooting
Diagnostics Checklist, 7-6
Internet tools, 7-2
virtual channel parameters, 4-11
typographical conventions, xvi
VC Encoded Address Mode, 4-11
vendor unique MIB, 3-6
VERSION (2), A-3
VxWorks, 5-3
W
U
warmStart, 3-6
uptime command, 4-32
warranty information, xvi
uRouteConfig command, 4-41
warranty repair or credit, 7-4
uRouteRemove command, 4-41
World Wide Web help tools, 7-2
warnings, v
uRouteShow command, 4-42
Z
ZOMTIMKILL (0), A-7
ZOMTIMSET (0), A-7
6
Dell Dimension Systems User’s Guide