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Quick Reference Users Guide.indd
Quick Reference
User Guide
1
Offices Worldwide
The telecommunications services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Printed in Ireland
PHME 42388/01/04
Part No. 2733.31000-2
Printed on paper which meets international environmental standards
3/12/2004, 2:13 PM
BT Versatility
Communications without the complications
BT Versatility
Quick reference User Guide
Introduction to your Featurephone
Welcome
The BT Versatility system is a very powerful business communication system that provides a comprehensive solution for both voice and data needs.
This quick reference guide highlights some of the many voice facilities that are provided by the system. You can use a Standard Telephone or the highly featured V8 and V16 BT Versatility Featurephones. This guide helps you to use both types of phone.
BT Versatility Featurephone
To get the most from your BT Versatility, we recommend that you use the dedicated
BT Versatility Featurephones. To order more featurephones please contact your
Account Manager or call BT Sales FREE on 0800 800 152 .
Secrecy Key
Hands-free and light
Volume Keys
4 Function Keys
Programming
Message Retrieval
Speed Dial Lists
Network and ISDN
Voice messageindicating light
6 Display Keys
Data socket
Headset socket
Programmable keys.
(16 V16 / 8 V8)
Clear Key Scroll / Edit keys
This diagram illustrates the V16 phone which has 16 programmable keys.
1
BT Versatility
Quick reference User Guide
How to use your BT Versatility Feature Phones
Phone Setup
To select a different Ringing Tone or Display Contrast
Select Þ Program
Press the Scroll Down Key (
î
)
Select Þ Ringing options and select a different ringing tone
Select Þ Contrast Options and select a different level of contrast
Answering and making calls
Answer a call that is ringing on the Featurephone using the handset
Pick up the handset or
Select
Þ
Answer the call and/or pick up the handset.
Answer a call that is ringing on the Featurephone using hands-free
Select Þ Answer the call .
Make an external call
Pick up the handset
Press the Line Key or Key 9 and Key the number.
Make an internal call
Select Þ Internal call
Select Þ Ext. no. , or .
Key the Extension number (20 - 51), and
Pick up handset, or press.
Transferring calls
Note: The following instructions assume you are on a call.
Transfer a call to an internal number
Select Þ Internal transfer
Select Þ Ext. no. and when the call is answered
Select Þ Transfer .
Transfer an external call to an external number
Select Þ External transfer
Select an available Line as indicated by “ à” and then
Key the external number and when the call is answered
Select Þ Transfer .
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BT Versatility
Quick reference User Guide
Deflecting calls
Note: The following instructions assume that your Extension is ringing.
Deflect a call to another Extension
Select Þ Deflect the call
Select Þ Ext. no. .
Deflect a call to your voicemail box
Select Þ Deflect to voicemail
Diverting calls
Divert all calls
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert all calls
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel divert all calls
Select Þ Cancel divert .
Divert calls when your Extension is busy
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert when busy
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel divert a call on busy
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert when busy and the diversion is cancelled.
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BT Versatility
Quick reference User Guide
Divert calls when your Extension does not answer (after four rings)
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert on no answer
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel divert a call on no answer
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert on no answer and the diversion is cancelled.
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BT Versatility
Quick reference User Guide
Diverting Group calls
Divert all calls
Press the Scroll Down Key (
î
) until "Group Divert" is displayed.
Select Þ Group Divert
Select the group which is to be diverted
Select Þ Divert all calls
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel divert all calls
Select Þ Cancel Group Divert .
Select the group
Divert calls when your group is busy
Press the Scroll Down Key (
î
) until "Group Divert" is displayed.
Select Þ Group Divert
Select the group which is to be diverted
Select
Þ
Divert when busy
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel group divert on busy
Press the Scroll Down Key (
î
) until "Group Divert" is displayed.
Select Þ Group Divert
Select the group
Select Þ Divert when busy and the diversion is cancelled.
Divert calls when your group does not answer (after four rings)
Press the Scroll Down Key (
î
) until "Group Divert" is displayed.
Select Þ Group Divert
Select the group which is to be diverted
Select Þ Divert on no answer
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming external calls only).
Or press "Divert to voicemail"
Cancel group divert on no answer
Press the Scroll Down Key (
î
) until "Group Divert" is displayed.
Select Þ Group Divert
Select the group
Select Þ Divert on no answer and the diversion is cancelled.
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BT Versatility
Quick reference User Guide
Voicemail
Note: Voicemail services require the Voicemail Module to be installed.
Enter a personal greeting
Press *, and
Select
Þ
Voice messaging
Enter your Extension number or select Extension from the menu
Then enter your Voice Mailbox Password followed by #.
Select Þ Greetings
Follow the text and voice prompts to enter and check your greeting.
Turn on your voicemail
Divert on ‘no answer’ to the Voicemail is automatically set when a voice mailbox is allocated to your extension.
You may also select the other Divert options as required.
Press the Scroll Down Key (
î
) until "Divert" is displayed.
Select Þ Divert
Select Þ Divert when busy or
Select Þ Divert all calls
Select "Divert to voicemail".
Retrieve messages from your voice mailbox
Select Þ New voice messages
Enter your Extension number. You will be prompted to
Enter your Voice Mailbox Password, followed by #.
Select Þ Play .
Change your Voice Mailbox Password
Press *, then
Select Þ Voice messaging and enter your Extension number.
Enter your existing password, (default is 1111), followed by #.
Press the Scroll Down Key (
î
)
Select Þ Change password and
Enter your new password (up to 8 digits long - e.g. 12341234).
Select Þ Confirm
6
Personal speed dials
Programme your personal speed dial list – numbers and names
Press &, then
Select Þ Personal Entries
Select the location you want to program, and
Enter the number
BT Versatility
Quick reference User Guide
Select Þ Confirm . When prompted to enter a name.
Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select Þ Confirm .
Press to finish programming.
Dial a number from your personal speed dial list
Press &, then
Select Þ Personal speed dial
Select the desired location and the number will be dialled.
System speed dials
Any extension can programme the 500 system speed dial numbers once the system password is entered by them.
Programme system speed dial list – numbers and names
Press &, then
Press the Scroll Down Key (
î
)
Select Þ System Entries and then
Enter the system password
Select the location you want to program, and
Enter the number, and then
Select Þ Confirm . When prompted to enter a name.
Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select Þ Confirm . Then select the outgoing line group
Press to finish programming.
Dial a number in the system speed dial list
Press &, then
Select Þ System speed dial and then
Enter the first letter of the name
Select the entry and the number is dialled
7
BT Versatility
Quick reference User Guide
Using a standard telephone
The BT Versatility supports Tone phones with Timed Break recall.
If you have problems keying or using the ‘Recall key’ check with the phone supplier that they use Tone Dialling and Timed Break recall.
Making calls
Make an external call
Lift handset or use hands-free if available.
Obtain a free Line by keying 9
Make an internal call
Lift handset or use hands-free if available.
Key the Extension number (20, 52), or
Key 0 for the operator.
Transfer external call to an internal Extension
Press the RECALL key (R)
Key the Extension number
Replace handset.
Put an external call on hold
Press the RECALL key (R).
Replace handset to continue to use phone.
Note: Call is held for thirty seconds when the telephone is idle.
If the telephone is busy, it will ring when the handset is replaced.
To park an external call
Press the RECALL key (R).
Key 712
Replace handset
To retrieve a call from park
Key 712 from any phone
The parked call is retrieved
8
BT Versatility
Quick reference User Guide
Diverting calls
Divert all calls
Lift handset or use hands-free if available.
Key 732
Key the Extension number, or
Key the external phone number (including Line access code 9) followed by #.
Cancel divert all calls
Lift handset or use hands-free if available.
Key 732.
Divert calls when your telephone is busy
Lift handset or use hands-free if available
Key 733
Key the Extension number, or
Key the external number, (including Line access code 9) followed by #.
Cancel divert a call on busy
Lift handset or use hands-free if available
Key 733.
Divert calls when your telephone is not answered (after four rings)
Lift handset or use hands-free if available
Key 734
Key the Extension number, or
Key the external phone number (including Line access code, e.g. 9) followed by #.
Cancel a divert a call on no answer
Lift handset or use hands-free if available
Key 734.
Diverting Group calls
Divert all calls
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external phone number (including Line access code 9) followed by #.
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BT Versatility
Quick reference User Guide
Cancel group divert all calls
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199).
Divert calls when your group is busy
Lift handset or use hands-free if available
Key 793 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external number, (including Line access code 9) followed by #.
Cancel group divert on busy
Lift handset or use hands-free if available
Key 793 followed by the Group number (180 - 199).
Divert calls when your group is not answered (after four rings)
Lift handset or use hands-free if available
Key 794 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external phone number (including Line access code, e.g. 9) followed by #.
Cancel group divert on no answer
Lift handset or use hands-free if available
Key 794 followed by the Group number (180 - 199).
10
BT Versatility
Quick reference User Guide
Voicemail
Note: Voicemail services require the Voicemail Module to be installed.
Turn on your voicemail
When you are allocated a voice mailbox ‘Divert on no answer’ is automatically set to your Voice box
The Voice code is 710
To Divert all your calls to your Voicemail Key 732 followed by 710
To Divert on Busy to your voicemail Key 733 followed by 710
Speed dialling
Programme your personal speed dial list
Lift handset or use hands-free if available
Key 75
Enter the location (01-30) where you want to store the number,
Key the number to store, Replace the handset.
Dial a number from your personal speed dial list
Lift handset or use hands-free if available
Key 74
Enter the location (01-30) of the number required, and the number is automatically dialled.
Dial a number from the system speed dial list
Lift handset or use hands-free if available
Key a system speed number – 8001 to 8500.
11
BT Versatility
Quick reference User Guide
Feature Codes
Feature
Account Codes
Call Pick-up (incoming calls only)
Call Pick-up Group (all Calls)
Call Waiting Tone Protection
CLIR activation
Conference
Display Messages
Divert All
Divert on Busy
Divert on No Answer
Do Not Disturb – set/cancel
Door Open
Extension Lock – change code
Extension Lock - lock/unlock
External Call Hold
External Extension
Follow Me
Forward Recall
Group divert All Calls
Group Divert on Busy
Group Divert on No Answer
Code
791
726
727
725 (R725)
724
R3
729 (1 - 8)
732 xx
733 xx
734 xx
736
731 (R731)
714 xxx
713 xxx
R
52
735
(Password) xx
R722
792
793
794
Feature
Night Service on/off
(Extension 20 only)
Operator/Extension 20
Page - Featurephones
PA – answer
PA announcement
Page All
Park
Pick up parked call
Redial
Reminder Call
Reminder Call cancel
Reset telephone
Ring Back
Saved Number Redial
Speed Dial –personal numbers
Speed Dial –system numbers
Speed Dial
/programming personal numbers
Voice call (to an individual
Featurephone)
Voice Mailbox number
Voice mail– retrieving
Waiting tone
715
710
711
R8
Code
738
0
716
717
720
795
R712
712
77
718
718*
739
R5
781-785
74(01 -30)
8001-8500
75(01 -30)
12
Quick Reference Users Guide.indd
Quick Reference
User Guide
1
Offices Worldwide
The telecommunications services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Printed in Ireland
PHME 42388/05/04
Part No. 2733.31000-3
Printed on paper which meets international environmental standards
3/12/2004, 2:13 PM
BT Versatility
Communications without the complications
advertisement
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