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©2002, 2003 Seagate Technology LLC All rights reserved
Publication number: 100240404, Rev. D
January 2003
Seagate, Seagate Technology, and the Seagate logo are either registered trademarks or trademarks of Seagate Technology LLC. U7, DiscWizard,
SeaFAX, SeaFONE, SeaShell, SeaShield, SeaTDD, and 3D Defense
System are either registered trademarks or trademarks of Seagate Technology LLC. Other product names are registered trademarks or trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings or specifications. No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC.
Revision status summary sheet
Revision
Rev. A
Rev. B
Rev. C
Rev. D
Date Writer/PLM Sheets Affected
09/20/02 L. Newman/J. Singh All.
10/15/02 L. Newman/J. Singh Pages 5, 8, 10, 27, and 33.
12/18/02 L. Newman Pages 4, 5, 7, 17, and 18.
01/24/03 L. Newman Page 29.
U7 Product Manual, Rev. D
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specification summary table . . . . . . . . . . . . . . . . . . . . . . . 3
Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Default logical geometry . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Physical organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Recording and interface technology . . . . . . . . . . . . . . . . . 7
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Seek time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Power consumption . . . . . . . . . . . . . . . . . . . . . . 9
Conducted noise . . . . . . . . . . . . . . . . . . . . . . . 12
Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . 12
Power-management modes . . . . . . . . . . . . . . . 12
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . 13
Ambient temperature . . . . . . . . . . . . . . . . . . . . 13
Temperature gradient . . . . . . . . . . . . . . . . . . . . 14
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . 17
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Agency certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Safety certification . . . . . . . . . . . . . . . . . . . . . . 18
Electromagnetic compatibility. . . . . . . . . . . . . . 18
FCC verification . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuring and mounting the drive. . . . . . . . . . . . . . . . . . . . . 21
3.3
Handling and static discharge precautions . . . . . . . . . . . 21
Jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Master/slave configuration . . . . . . . . . . . . . . . . 22
Cable-select option. . . . . . . . . . . . . . . . . . . . . . 22
Alternate capacity jumper. . . . . . . . . . . . . . . . . 23
Ultra ATA/100 cable . . . . . . . . . . . . . . . . . . . . . 23
Drive mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
v
vi
5.0
U7 Product Manual, Rev. D
ATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ATA interface signals and connector pins . . . . . . . . . . . . 25
Supported ATA commands. . . . . . . . . . . . . . . . 27
Identify Device command . . . . . . . . . . . . . . . . . 28
Set Features command. . . . . . . . . . . . . . . . . . . 33
S.M.A.R.T. commands . . . . . . . . . . . . . . . . . . . 34
Seagate Technology support services . . . . . . . . . . . . . . . . . . . 35
U7 Product Manual, Rev. D
Figure 6.
List of Figures
Typical 5V startup and operation current profile . . . . . . . . . 11
Typical 12V startup and operation current profile . . . . . . . . 11
Master/slave jumper settings . . . . . . . . . . . . . . . . . . . . . . . 22
Ultra ATA cable connectors . . . . . . . . . . . . . . . . . . . . . . . . 23
Mounting dimensions—top, side and end view. . . . . . . . . . 24
I/O pins and supported ATA signals . . . . . . . . . . . . . . . . . . 26
vii
viii U7 Product Manual, Rev. D
U7 Product Manual, Rev. D 1
1.0
Introduction
This manual describes the functional, mechanical and interface specifications for Seagate ® U7 ST3120020A, ST380022A, ST360012A, ST340012A, and
ST330012A model drives. These drives provide the following key features:
• 5,400-RPM performance class speed and 2-Mbyte buffer combine for superior desktop performance.
• High instantaneous (burst) data transfer rates (up to 100 Mbytes per second) using Ultra DMA mode 5.
• Giant magnetoresistive (GMR) recording heads and EPRML technology, which provide the drives with increased areal density.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Full-track multiple-sector transfer capability without local processor intervention.
• Quiet operation.
• 350 Gs nonoperating shock.
• The innovative, shock-absorbing SeaShield ® cover protects the drive against electrostatic discharge (ESD) and other handling damage. It also includes installation instructions and jumper settings.
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• The 3D Defense System™, which includes Drive Defense, Data Defense, and Diagnostic Defense, offers the industry’s most comprehensive protection for disc drives.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Support for Read Multiple and Write Multiple commands.
• Support for autodetection of master/slave drives that use cable select
(CSEL).
2 U7 Product Manual, Rev. D
U7 Product Manual, Rev. D 3
2.0
Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate ST3120020A,
ST380022A, ST360012A, ST340012A and ST330012A model drives.
2.1
Specification summary table
The specifications listed in this table are for quick reference. For details on specification measurement or definition, see the appropriate section of this manual.
Drive specification
Formatted Gbytes
(512 bytes/sector)
Guaranteed sectors
Bytes per sector
Default sectors per track
Default read/write heads
Default cylinders
Physical read/write heads
Discs
Recording density
BPI (bits/inch max)
Track density TPI
(tracks/inch max)
Areal density
(Mbits/inch
2 max)
Performance level
Max. Internal transfer rate
(Mbits/sec)
Sustained transfer rate (Mbytes/sec)
I/O data transfer rate (Mbytes/sec max)
ST3120020A ST380022A ST360012A ST340012A ST330012A
120
234,441,648
4
2
80
156,301,488 117,231,408
3
2
60
512
63
16
16,383
2
1
542,000
78,000
42,200
5,400 RPM Class
570
27 to 44
100
40
78,165,360
2
1
30
58,633,344
1
1
4 U7 Product Manual, Rev. D
Drive specification
ATA data-transfer modes supported
Cache buffer
Height (mm max)
Width (mm max)
Length (mm max)
Weight (typical)
Average latency
(msec)
Power-on to ready
(sec typical)
Standby to ready
(sec typical)
Startup current
(typical) 12V (peak)
Track-to-track seek time (msec typical)
Average seek time
(msec typical)
Average seek, read
(msec typical)
Average seek, write
(msec typical)
Seek power typical)
Read/write power
(typical)
Idle mode (typical)
Standby mode
Sleep mode
Voltage tolerance
(including noise)
ST3120020A ST380022A ST360012A ST340012A ST330012A
9.4
9.4
10.5
PIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–5
1 Mbyte (1,024 kbytes)
26.1
101.85
147.0
635 grams (1.4 lb)
4.16
10 sec
10 sec
2.8 amps
1.0 (read), 1.2 (write)
13 watts
12 watts
9.5 watts
0.7 watts (typical), 0.75 watts (max)
0.7 watts (typical), 0.75 watts (max)
5V ± 5%
12V ± 10%
9.0
9.0
10.0
U7 Product Manual, Rev. D 5
Drive specification
Ambient temperature
Temperature gradient
(°C per hour max)
Relative humidity
ST3120020A ST380022A ST360012A ST340012A ST330012A
0° to 60°C (operating)
–40° to 70°C (nonoperating)
20°C (operating)
30°C (nonoperating)
5% to 90% (operating)
5% to 95% (nonoperating)
30% per hour max Relative humidity gradient
Wet bulb temperature (°C max)
Altitude, operating
Altitude, nonoperating
(below mean sea level, max)
Shock, operating
(Gs max at 2 msec)
Shock, nonoperating
(Gs max at 2 msec)
Vibration, operating
Vibration, nonoperating
Drive acoustics
Sound power (bels)
Idle*
Quiet seek
Performance seek
Nonrecoverable read errors
Mean time between failures
(power-on hours)
Contact start-stop cycles (25°C, 40% relative humidity)
Service Life
SeaShield
(two discs)
0.50 Gs (0 to peak, 22–350 Hz)
5.0 Gs (0 to peak, 22–350 Hz)
2.8 (typical), 3.0 (max)
2.8 (typical), 3.0 (max)
3.3 (typical), 3.6 (max)
30 (operating)
40 (nonoperating)
–198.12 m to 3,048 m
(–650 ft to 10,000+ ft)
–198.12 m to 12,192 m
(–650 ft to 40,000 + ft)
63
350 Gs
(one disc)
2.1 (typical), <2.5 (max)
2.4 (typical), 2.8 (max)
3.0 (typical), 3.4 (max)
1 per 10
14 bits read
600,000
50,000
5 Years
Yes
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T.
specification, which may increase acoustic and power to operational levels.
6 U7 Product Manual, Rev. D
2.2
Formatted capacity
Model
ST3120020A
ST380022A
ST360012A
ST340012A
ST330012A
2.3
Formatted capacity
120 Gbytes
80 Gbytes
60 Gbytes
40 Gbytes
30 Gbytes
Default logical geometry
Guaranteed sectors
234,441,648
156,301,488
117,231,408
78,165,360
58,633,344
Bytes per sector
512
512
512
512
512
Cylinders
16,383
Read/write heads
16
Sectors per track
63
LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.
2.4
Physical organization
Model
ST3120020A
ST380022A
ST360012A
ST340012A
ST330012A
Read/write heads
2
2
4
3
1
Number of discs
1
1
2
2
1
U7 Product Manual, Rev. D
2.5
Recording and interface technology
Interface
Recording method
Recording density BPI (bits/inch max)
Track density TPI (tracks/inch max)
Areal density (Mbits/inch
2
max)
Performance level
Max. Internal transfer rate (Mbits/sec)
ATA
16/17 EPRML
542,000
78,000
42,200
5,400 RPM class
570
Sustained transfer rate
(Mbytes/sec)
I/O data transfer rate
(Mbytes/sec max)
Interleave
Cache buffer
2.6
Physical characteristics
27 to 44
16.6 (PIO mode 4)
100 (Ultra DMA mode 5)
1:1
1 Mbyte (1,024 kbytes)
Drive specification
Maximum height
Maximum width
Maximum length
Typical weight
(mm)
(inches)
(mm)
(inches)
(mm)
(inches)
(grams)
(pounds)
ST3120020A
ST380022A
26.1
1.028
101.85
4.01
147.0
5.787
635
1.40
ST360012A
ST340012A
ST330012A
26.1
1.028
101.85
4.01
147.0
5.787
635
1.40
7
8 U7 Product Manual, Rev. D
2.7
Seek time
Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using drive diagnostics. The specifications in the table below are defined as follows:
• Track-to-track seek time is an average of all possible single-track seeks in both directions.
• Average seek time is a true statistical random average of at least 5,000 measurements of seeks between random tracks, less overhead.
Typical seek times (msec)
Track-to-track
Average
2 discs
1 disc
Average latency:
Read
1.0
9.4
9.0
4.16
Write
1.2
10.5
10.0
4.16
Note. These drives are designed to consistently meet the seek times represented in this manual. Physical seeks, regardless of mode (such as track-to-track and average), are expected to meet the noted values. However, due to the manner in which these drives are formatted, benchmark tests that include command overhead or measure logical seeks may produce results that vary from these specifications.
2.8
Start/stop times
Power-on to Ready (sec)
Standby to Ready (sec)
Ready to spindle stop (sec)
10 (max)
10 (max)
10 (max)
2.9
Power specifications
The drive receives DC power (+5V or +12V) through a four-pin standard drive power connector.
U7 Product Manual, Rev. D 9
2.9.1
Power consumption
Power requirements for the drives are listed in the table on page 10. Typical power measurements are based on an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient temperature.
• Spinup power
Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.
• Seek mode
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and does not execute a read or write operation.
Servo electronics are active. Seek mode power represents the worst-case power consumption, using only random seeks with read or write latency time.
This mode is not typical and is provided for worst-case information.
• Read/write power and current
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec delay, then a 16-sector read followed by a 32msec delay.
• Operating power and current
Operating power is measured using 40 percent random seeks, 40 percent read/write mode (1 write for each 10 reads) and 20 percent drive idle mode.
• Idle mode power
Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in a random track location.
• Standby mode
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/write electronics are in power-down mode.
10 U7 Product Manual, Rev. D
Power dissipation
(watts, ST3120020A, 2-disc)
Spinup
Idle
Idle* (with offline activity)
Operating 40% r/w.
40% seek, 20% inop.
Seeking
Standby
Sleep
Average
(watts, 25° C)
—
7.5
9.5
12
13
0.7
0.7
5V typ amps
—
0.525
0.844
0.634
0.511
0.116
0.116
12V typ amps
2.8 (peak)
0.407
0.439
0.74
0.871
0.01
0.01
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T.
specification, which may increase acoustic and power to operational levels.
U7 Product Manual, Rev. D
2.9.1.1
Typical current profile
0.9
DC average of waveform
0.75
0.6
Amps
0.45
0.3
0.15
0.0
+5 Volt Current during spindle start — Typical Amperes
Figure 1.
0.0
2 4 6 8
Seconds
10 12 14
Typical 5V startup and operation current profile
16
2.25
1.875
1.5
Amps
1.125
0.75
0.375
0.0
DC average of waveform
+12 Volt Current during spindle start — Typical Amperes
Figure 2.
0.0
2 4 6 8
Seconds
10 12 14
Typical 12V startup and operation current profile
16
11
12 U7 Product Manual, Rev. D
2.9.2
Conducted noise
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave injected noise at up to 10 MHz.
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave injected noise at up to 10 MHz.
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write current.
2.9.3
Voltage tolerance
Voltage tolerance (including noise):
5V
±
5%
12V
±
10%
2.9.4
Power-management modes
The drive provides programmable power management to provide greater energy efficiency. In most systems, you can control power management through the system setup program. The drive features the following powermanagement modes:
Power modes
Active
Idle
Standby
Sleep
Heads Spindle
Tracking
Tracking
Rotating
Rotating
Parked Stopped
Parked Stopped
Buffer
Enabled
Enabled
Enabled
Disabled
• Active mode
The drive is in Active mode during the read/write and seek operations.
• Idle mode
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc access is necessary.
• Standby mode
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set the standby timer, the drive can also enter
U7 Product Manual, Rev. D 13
Standby mode automatically after the drive has been inactive for a specifiable length of time. The standby timer delay is established using a Standby or Idle command. In Standby mode, the drive buffer is enabled, the heads are parked and the spindle is at rest. The drive accepts all commands and returns to Active mode any time disc access is necessary.
• Sleep mode
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive buffer is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it receives a Hard
Reset or Soft Reset from the host. After receiving a reset, the drive exits
Sleep mode and enters Standby mode with all current translation parameters intact.
• Idle and Standby timers
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitialized and begins counting down from its specified delay times to zero. If the standby timer reaches zero before any drive activity is required, the drive makes a transition to Standby mode. In both Idle and
Standby mode, the drive accepts all commands and returns to Active mode when disc access is necessary.
2.10
Environmental specifications
2.10.1
Ambient temperature
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive. Actual drive case temperature should not exceed
69°C (156°F) within the operating ambient conditions.
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet (3,048 meters).
Operating:
Nonoperating:
0° to 60°C (32° to 140°F)
–40° to 70°C (–40° to 158°F)
14 U7 Product Manual, Rev. D
2.10.2
Operating:
Temperature gradient
Nonoperating:
20°C per hour (68°F per hour max), without condensation
30°C per hour (86°F per hour max)
2.10.3
Humidity
2.10.3.1
Relative humidity
Operating:
Nonoperating:
5% to 90% noncondensing (30% per hour max)
5% to 95% noncondensing (30% per hour max)
2.10.3.2
Wet bulb temperature
Operating:
Nonoperating:
30°C (86°F max)
40.0°C (104°F max)
2.10.4
Altitude
Operating:
Nonoperating:
–198.12 m to 3,048 m (–650 ft to 10,000+ ft)
–198.12 m to 12,192 m (–650 ft to 40,000+ ft)
U7 Product Manual, Rev. D 15
2.10.5
Shock
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive mounting screws. Shock may be applied in the
X, Y or Z axis.
2.10.5.1
Operating shock
These drives comply with the performance levels specified in this document when subjected to a maximum operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more than two times per second.
2.10.5.2
Nonoperating shock
The nonoperating shock level that the drive can experience without incurring physical damage or degradation in performance when subsequently put into operation is 350 Gs based on a nonrepetitive half-sine shock pulse of 2 msec duration.
2.10.6
Vibration
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the drive mounting screws. Vibration may be applied in the X, Y or Z axis.
2.10.6.1
Operating vibration
The following table lists the maximum vibration levels that the drive may experience while meeting the performance standards specified in this document.
5–22 Hz
22–350 Hz
0.25-inch displacement (zero to peak)
0.50 Gs acceleration (zero to peak)
2.10.6.2
Nonoperating vibration
The following table lists the maximum nonoperating vibration that the drive may experience without incurring physical damage or degradation in performance when subsequently put into operation.
5–22 Hz
22–350 Hz
1.0-inch displacement (zero to peak)
5.0 Gs acceleration (zero to peak)
16 U7 Product Manual, Rev. D
2.11
Acoustics
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document
7779. Sound power measurements are taken under essentially free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.
Note. For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined by the following equation:
(Number of seeks per second = 0.4 / (average latency + average access time)
Table 1: Fluid Dynamic Bearing (FDB) motor acoustics
Models
ST3120020A and
ST380022A
ST360012A,
ST340012A, and
ST330012A
Acoustic mode
Idle* Quiet seek Performance seek
2.8 bels (typ)
3.0 bels (max)
2.1 bels (typ)
<2.5 bels (max)
2.8 bels (typ)
3.0 bels (max)
3.3 bels (typ)
3.6 bels (max)
2.4 bels (typ)
2.8 bels (max)
3.0 bels (typ)
3.4 bels (max)
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T.
specification, which may increase acoustic and power to operational levels.
U7 Product Manual, Rev. D 17
2.12
Electromagnetic immunity
When properly installed in a representative host system, the drive operates without errors or degradation in performance when subjected to the radio frequency (RF) environments defined in the following table:
Test Description
Performance level
Electrostatic discharge
Radiated RF immunity
Electrical fast transient
Surge immunity
Conducted RF immunity
150 kHz to 80 MHz, 3 Vrms,
80% AM with 1 kHz sine
Voltage dips, interrupts
Contact, HCP, VCP:
±
4 kV; Air:
±
8 kV
B
80 to 1,000 MHz, 3 V/m,
80% AM with 1 kHz sine
900 MHz, 3 V/m, 50% pulse modulation @ 200 Hz
A
±
1 kV on AC mains,
±
0.5 kV on external I/O
B
±
1 kV differential,
±
2 kV common, AC mains
B
0% open, 5 seconds
0% short, 5 seconds
40%, 0.10 seconds
70%, 0.01 seconds
A
C
C
C
B
Reference standard
EN 61000-4-2: 95
EN 61000-4-3: 96
ENV 50204: 95
EN 61000-4-4: 95
EN 61000-4-5: 95
EN 61000-4-6: 97
EN 61000-4-11: 94
2.13
Reliability
Nonrecoverable read errors 1 per 10
14
bits read, max.
Mean time between failures 600,000 power-on hours
(nominal power, 25°C ambient temperature)
Service life The drive shall have a useful service life of five years
Contact start-stop cycles
Preventive maintenance
50,000 cycles
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)
None required
18 U7 Product Manual, Rev. D
2.14
Agency certification
2.14.1
Safety certification
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections of IEC950 and EN 60950 as tested by TUV
North America.
2.14.2
Electromagnetic compatibility
Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Electromagnetic Compatibility Directive (89/336/
EEC). Testing is performed to the levels specified by the product standards for Information Technology Equipment (ITE). Emission levels are defined by
EN 55022, Class B and the immunity levels are defined by EN 55024.
Seagate uses an independent laboratory to confirm compliance with the EC directives specified in the previous paragraph. Drives are tested in representative end-user systems. Although CE-marked Seagate drives comply with the directives when used in the test systems, we cannot guarantee that all systems will comply with the directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators should confirm EMC compliance and provide CE marking for their products.
Korean RRL
If these drives have the Korea Ministry of Information and Communication
(MIC) logo, they comply with paragraph 1 of Article 11 of the Electromagnetic
Compatibility control Regulation and meet the Electromagnetic Compatibility
(EMC) Framework requirements of the Radio Research Laboratory (RRL)
Ministry of Information and Communication Republic of Korea.
These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibility (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recognized lab.
• EUT name (model numbers): ST3120020A, ST380022A, ST360012A,
ST340012A, and ST330012A
• Certificate numbers: ST3120020A
ST380022A
ST360012A
ST340012A
ST330012A
E-H011-02-3758 (B)
E-H011-02-3757 (B)
E-H011-02-3753 (B)
E-H011-02-3754 (B)
E-H011-02-3755 (B)
• Trade name or applicant: Seagate Technology
• Manufacturer/nationality: Singapore and China
U7 Product Manual, Rev. D 19
Australian C-Tick (N176)
If these models have the C-Tick marking, they comply with the Australia/New
Zealand Standard AS/NZS3548 1995 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communication Authority (ACA).
2.14.3
FCC verification
These drives are intended to be contained solely within a personal computer or similar enclosure (not attached as an external device). As such, each drive is considered to be a subassembly even when it is individually marketed to the customer. As a subassembly, no Federal Communications Commission verification or certification of the device is required.
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B computing device, pursuant to Subpart J, Part 15 of the FCC rules. Operation with noncertified assemblies is likely to result in interference to radio and television reception.
Radio and television interference. This equipment generates and uses radio frequency energy and if not installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.
This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television, which can be determined by turning the equipment on and off, you are encouraged to try one or more of the following corrective measures:
• Reorient the receiving antenna.
• Move the device to one side or the other of the radio or TV.
• Move the device farther away from the radio or TV.
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.
If necessary, you should consult your dealer or an experienced radio/television technician for additional suggestions. You may find helpful the following booklet prepared by the Federal Communications Commission: How to Identify
and Resolve Radio-Television Interference Problems. This booklet is available from the Superintendent of Documents, U.S. Government Printing Office,
Washington, DC 20402. Refer to publication number 004-000-00345-4.
20 U7 Product Manual, Rev. D
U7 Product Manual, Rev. D 21
3.0
Configuring and mounting the drive
This section contains the specifications and instructions for configuring and mounting the drive.
3.1
Handling and static discharge precautions
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards. Observe the following standard handling and static-discharge precautions:
Caution:
• The SeaShell™ replaces electrostatic discharge (ESD) bags. The SeaShell package is a shock-ribbed, transparent clamshell enclosure that limits a drive’s exposure to ESD and also protects against external shocks and stresses. The design permits attaching cables, software loading and label/ barcode scanning without removing the drive from the SeaShell. This minimizes handling damage. Keep the drive in the SeaShell package until you are ready for installation.
• The drive has a cover called SeaShield
.
Do not remove this permanent cover—it protects the drive from electrostatic discharge (ESD) and minor impact damage. Removing the SeaShield voids the warranty.
• Before handling the drive, put on a grounded wrist strap, or ground yourself frequently by touching the metal chassis of a computer that is plugged into a grounded outlet. Wear a grounded wrist strap throughout the entire installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are used to seal out dirt and contamination.
22 U7 Product Manual, Rev. D
3.2
Jumper settings
3.2.1
Master/slave configuration
The options jumper block shown in Figure 3 is used to configure the drive for
operation. It is the 8-pin dual header between the interface connector and the power connector. Use the following settings to configure the drive as a master or a slave.
Master or single drive. The drive is configured at the factory for a master or single-drive operation with a jumper set on pins 7 and 8.
Drive as slave. Remove all jumpers.
Drive as master with a non-ATA-compatible slave.
Use this jumper setting only if the drive does not work as a master with no jumpers installed.
Options jumper block
Master or single drive
Drive is slave
Master with non ATAcompatible slave
Cable select
Limit drive capacity to 32 Gbytes
7 5 3 1
8 6 4 2
Circuit Board
Figure 3.
Master/slave jumper settings
3.2.2
Cable-select option
Computers that use cable select determine the master and slave drives by selecting or deselecting pin 28, CSEL, on the interface bus. Master and slave drives are determined by their physical position on the cable. To enable cable
select, set a jumper on pins 5 and 6 as shown in Figure 3. Refer to your
computer manual to determine whether your computer supports this option.
U7 Product Manual, Rev. D 23
3.2.3
Alternate capacity jumper
Some older computers may “hang” at startup if their BIOS detects a disc drive with a capacity greater than 32 Gbytes. This limits the drive’s capacity to 32
Gbytes when the alternate capacity jumper is used. To access the full capacity of the drive, you can:
• Update the BIOS
• Use third-party software such as DiscWizard ™ or Disk Manager
• Use a third-party host adapter
For drives with capacities greater than 32 Gbytes, the alternate capacity jumper changes the total available LBA sectors to 32 Gbytes to solve issues with some
BIOS during power on. The ATA Set Features subcommand “F1
H
Report Full
Capacity Available” causes Identify Data words 60 and 61 to report the full
capacity. See Section 4.1.3 on page 33 for more details on the Set Features
command.
Windows XP, Windows Me, Windows 98 or newer versions are needed to support drives with capacities greater than 32 Gbytes.
3.2.4
Ultra ATA/100 cable
An 80-conductor 40-pin cable is required to run Ultra DMA mode 3, mode 4 and mode 5. This cable uses even-numbered conductors connected to the ground pins to improve signal integrity.
Master
Slave
Pin 1
Note. If you are using a 40-pin 80-conductor cable, attach the blue connector to the
Computer
Motherboard motherboard, the black connector to the master drive, and the grey connector to the slave.
Figure 4.
Ultra ATA cable connectors
Note.
The drive supports both host and drive cable detection. The host detects the 80-conductor cable by sampling pin 34, CBLID–, on the interface bus. The drive detects the 80-conductor cable by sensing a capacitor at the host side through the CBLID– signal. The result is reported in a Fast Rise Detected bit (bit 13 of word 93 in the Identify drive parameter block).
24 U7 Product Manual, Rev. D
3.3
Drive mounting
You can mount the drive in any orientation using four screws in the side-
mounting holes or four screws in the bottom-mounting holes. See Figure 5 for
drive mounting dimensions. Follow these important mounting precautions when mounting the drive:
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• Use only .045” +/- .005 high by .050” diameter bosses (4x) for bottom mounting applications to prevent deformation of the SeaShield.
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).
• Do not use a drive interface cable that is more than 18 inches long.
Notes:
1. Dimensions are shown in inches (mm).
2 Dimensions per SFF-8301 specification.
3 Dimension measured from bottom of SeaShield.
1.028 max
(26.11)
3
3 x 0.25 0.015
(6.35 0.037) both sides
3
1.122 0.02
(28.5 0.51)
2
1.638 0.01
(41.61 0.25)
5.787 max
(146.99)
4.0 0.01
(101.60 0.25)
0.218
(5.54)
3
2.23
(56.56)
2.83
(71.80)
3.71
(94.35)
0.168
(4.27)
3
1.625 0.02
(41.28 0.51)
1.75 0.01
(44.45 0.25)
4 x 6-32 UNC-2B
.250 (6.35) max. fastener penetration. 3 threads minimum engagement.
Recommended case temperature measurement location
3 x 6-32 UNC-2B
.225 (5.71) max. fastener penetration both sides. 3 threads minimum engagement.
0.125 0.01
(3.18 0.25)
3.75 0.01
(95.25 0.25)
4.0 0.01
(101.60 0.25)
Figure 5.
Mounting dimensions—top, side and end view
Recommended case temperature measurement location
U7 Product Manual, Rev. D 25
4.0
ATA interface
These drives use the industry-standard ATA task file interface that supports
16-bit data transfers. It supports ATA programmed input/output (PIO) modes
0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–5. The drive also supports the use of the IORDY signal to provide reliable high-speed data transfers.
You can use a daisy-chain cable to connect two drives to a single AT host bus.
For detailed information about the ATA interface, refer to the draft of AT
Attachment with Packet Interface Extension (ATA/ATAPI-5), NCITS T13
1153D, subsequently referred to as the Draft ATA-5 Standard.
4.1
ATA interface signals and connector pins
Figure 6 on page 26 summarizes the signals on the ATA interface connector
that the drive supports. For a detailed description of these signals, refer to the Draft ATA-5 Standard.
26 U7 Product Manual, Rev. D
Drive pin #
13
14
15
16
9
10
11
12
7
8
5
6
3
4
1
2
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
Signal name
DMARQ
Ground
DIOW–
STOP
Ground
DIOR–
HDMARDY–
HSTROBE
Ground
IORDY
DDMARDY–
DSTROBE
CSEL
DMACK–
Ground
INTRQ
IOCS16–
DA1
PDIAG–
CBLID–
Reset–
Ground
DD7
DD8
DD6
DD9
DD5
DD10
DD4
DD11
DD3
DD12
DD2
DD13
DD1
DD14
DD0
DD15
Ground
(removed)
DA0
DA2
CS0–
CS1–
DASP–
Ground
28
29
30
31
32
33
34
Host pin # and signal description
13
14
15
16
9
10
11
12
7
8
5
6
3
4
1
2
17
18
19
20
21
22
23
24
25
26
27
35
36
37
38
39
40
Hardware Reset
Ground
Host Data Bus Bit 7
Host Data Bus Bit 8
Host Data Bus Bit 6
Host Data Bus Bit 9
Host Data Bus Bit 5
Host Data Bus Bit 10
Host Data Bus Bit 4
Host Data Bus Bit 11
Host Data Bus Bit 3
Host Data Bus Bit 12
Host Data Bus Bit 2
Host Data Bus Bit 13
Host Data Bus Bit 1
Host Data Bus Bit 14
Host Data Bus Bit 0
Device Data (15:0)
Ground
(No Pin)
DMA Request
Ground
Device I/O Write:
Stop Ultra DMA Burst
Ground
Device I/O Read:
Host Ultra DMA Ready:
Host Ultra DMA Data Strobe
Ground
I/O Channel Ready
Device Ultra DMA Ready
Device Ulta DMA Data Strobe
Cable Select
DMA Acknowledge
Ground
Device Interrupt
Reserved
Host Address Bus Bit 1
Passed Diagnostics
Cable Assembly Type Identifier
Device Address (2:0)
Device Address (2:0)
Chip Select (1:0)
Chip Select (1:0)
Drive Active/Slave Present
Ground
Pins 28, 34 and 39 are used for master-slave communication (details shown below).
Drive 1 (slave)
28
34
39
Drive 0 (master)
28
34
39
CSEL
PDIAG–
DASP–
Host
28
34
39
Figure 6.
I/O pins and supported ATA signals
U7 Product Manual, Rev. D 27
4.1.1
Supported ATA commands
The following table lists ATA-standard commands that the drive supports. For a detailed description of the ATA commands, refer to the Draft ATA-5 Standard.
See “S.M.A.R.T. commands” on page 34 for details and subcommands used
in the S.M.A.R.T. implementation.
Command name Command code (in hex)
ATA-standard commands
Download Microcode
Execute Device Diagnostics
Flush Cache
Identify Device
Initialize Device Parameters
Read Buffer
Read DMA
Read Multiple
Read Native Max Addess
Read Sectors
92
H
90
H
E7
H
EC
H
91
H
E4
H
C8
H,
C9
H
C4
H
F8
H
20
H,
21
H
Read Verify Sectors
Seek
Set Features
40
H,
41
H
70
H
EF
H
Set Max
Note: Individual Set Max commands are identified by the value placed in the Set Max Features Register as defined to the right.
Freeze Lock
Set Multiple Mode
F9
H
04
H
C6
H
Address: 00
H
Password: 01
H
Lock: 02
H
Unlock: 03
H
S.M.A.R.T.
B0
H
28 U7 Product Manual, Rev. D
Command name Command code (in hex)
Write Buffer
Write DMA
Write Multiple
E8
H
CA
H,
CB
H
C5
H
Write Sectors 30
H,
31
H
ATA-standard power-management commands
Check Power Mode
Idle
Idle Immediate
Sleep
98
H
or E5
H
97
H
or E3
H
95
H
or E1
H
99
H
or E6
H
Standby
Standby Immediate
96
H
or E2
H
94
H
or E0
H
ATA-standard security commands
Security Set Password
Security Unlock
Security Erase Prepare
Security Erase Unit
Security Freeze Lock
Security Disable Password
F1
H
F2
H
F3
H
F4
H
F5
H
F6
H
4.1.2
Identify Device command
The Identify Device command (command code EC
H
) transfers information about the drive to the host following power up. The data is organized as a single 512-byte block of data, whose contents are shown in the table on
page 27. All reserved bits or words should be set to zero. Parameters listed
with an “x” are drive-specific or vary with the state of the drive. See Section
2.0 on page 3 for default parameter settings.
The following commands contain drive-specific features that may not be included in the Draft ATA-5 Standard.
U7 Product Manual, Rev. D
4
5
6
1
2
3
Word
0
7–9
10–19
20
21
22
23–26
27–46
47
48
49
50
51
Description Value
Configuration information:
• Bit 15: 0 = ATA; 1 = ATAPI
• Bit 7: removable media
• Bit 6: removable controller
• Bit 0: reserved
Number of logical cylinders
ATA-reserved
Number of logical heads
Retired
Retired
Number of logical sectors per logical track: 63
0C5A
H
16,383
0000
H
16
0000
0000
003F
H
H
H
Retired
Serial number: (20 ASCII characters,
0000
H
= none)
Retired
0000
H
ASCII
Retired
Obsolete
0000
H
0400
H
0000
H x.xx
Firmware revision (8 ASCII character string, padded with blanks to end of string)
Drive model number: (40 ASCII characters, padded with blanks to end of string)
ST3120020A
ST380022A
ST360012A
ST340012A
ST330012A
(Bits 7–0) Maximum sectors per interrupt on Read multiple and Write multiple (16)
8010
H
Reserved 0000
H
2F00
H
Standard Standby timer, IORDY supported and may be disabled
ATA-reserved
PIO data-transfer cycle timing mode
0000
H
0200
H
29
30 U7 Product Manual, Rev. D
Word
52
53
54
55
56
57–58
59
60–61
62
63
64
65
66
67
68
69–74
75
76–79
80
81
Description Value
Retired 0200
H
Words 54–58, 64–70 and 88 are valid
Number of current logical cylinders
0007
H xxxx
H
Number of current logical heads xxxx
H
Number of current logical sectors per logical track xxxx
H
Current capacity in sectors xxxx
H
Number of sectors transferred during a
Read Multiple or Write Multiple command xxxx
H
Total number of user-addressable LBA sectors available
(see Section 2.2 for related information)
Retired
Multiword DMA active and modes supported (see note following this table)
Advanced PIO modes supported (modes
3 and 4 supported)
0003
H
Minimum multiword DMA transfer cycle time per word (120 nsec)
0078
H
Recommended multiword DMA transfer cycle time per word (120 nsec)
0078
H
ST3120020A = 234,441,648
ST380022A = 156,301,488
ST360012A = 117,231,408
ST340012A = 78,165,360
ST330012A = 58,633,344
0000
H
xx07
H
Minimum PIO cycle time without IORDY flow control (240 nsec)
00F0
H
Minimum PIO cycle time with IORDY flow control (120 nsec)
0078
H
ATA-reserved
Queue depth
ATA-reserved
Major version number
Minor version number
0000
H
0000
H
0000
H
003E
H
0000
H
U7 Product Manual, Rev. D
Word Description
82
83
84
85
86
87
88
Command sets supported
Command sets supported
Command sets support extension
Command sets enabled
Command sets enabled
Command sets enable extension
Ultra DMA support and current mode
(see note following this table)
89
90
91
92
93
Security erase time
Enhanced security erase time
Advanced power management value
Master password revision code
Hardware reset value (see description following this table)
Auto acoustic management setting 94
95–127 ATA-reserved
128 Security status
129–159 Seagate-reserved
160–254 ATA-reserved
255 Integrity word
0000
H
0000
H
0040
H
FFFE
H xxxx
H xxxx
H
0000
H
0001
H xxxx
H
0000
H xxA5
H
Value
306B
H
4001
H
4000
H
30xx
H
0001
H
4000
H
xx3F
H
31
32 U7 Product Manual, Rev. D
Note.
See the bit descriptions below for words 63, 88, 93 and 94 of the
Identify Drive data:
Description (if bit is set to 1)
2
8
9
Bit
0
1
10
Word 63
Multiword DMA mode 0 is supported.
Multiword DMA mode 1 is supported.
Multiword DMA mode 2 is supported.
Multiword DMA mode 0 is currently active.
Multiword DMA mode 1 is currently active.
Multiword DMA mode 2 is currently active.
9
10
11
3
4
8
12
13
Bit
0
1
2
Word 88
Ultra DMA mode 0 is supported.
Ultra DMA mode 1 is supported.
Ultra DMA mode 2 is supported.
Ultra DMA mode 3 is supported.
Ultra DMA mode 4 is supported.
Ultra DMA mode 0 is currently active.
Ultra DMA mode 1 is currently active.
Ultra DMA mode 2 is currently active.
Ultra DMA mode 3 is currently active.
Ultra DMA mode 4 is currently active.
Ultra DMA mode 5 is currently active.
Bit
13
Word 93
1 = 80-conductor cable detected, CBLID above V
IH
0 = 40-conductor cable detected, CBLID below V
IL
Bit
0–7
8–15
Word 94
Current AAM setting
AAM Power on default
U7 Product Manual, Rev. D 33
4.1.3
Set Features command
This command controls the implementation of various features that the drive supports. When the drive receives this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an interrupt. If the value in the register does not represent a feature that the drive supports, the command is aborted. Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the Features register are defined as follows:
02
H
03
H
05
H
42
H
55
H
82
H
AA
H
F1
H
Enable write cache (default).
Set transfer mode (based on Sector Count register value).
00
H
01
H
08
H
09
H
0A
H
0B
H
0C
H
Set PIO mode to default (PIO mode 2).
Set PIO mode to default and disable IORDY (PIO mode 2).
PIO mode 0
PIO mode 1
PIO mode 2
PIO mode 3
PIO mode 4 (default)
20
H
21
H
22
H
40
H
Multiword DMA mode 0
Multiword DMA mode 1
Multiword DMA mode 2
Ultra DMA mode 0
41
H
42
H
43
H
Ultra DMA mode 1
Ultra DMA mode 2
Ultra DMA mode 3
44
H
Ultra DMA mode 4
45
H
Ultra DMA mode 5
Enable advanced power management.
Auto acoustic management (based on section count register value).
FE
H
Performance seek
80
H
Quiet acoustic seek
Disable read look-ahead (read cache) feature.
Disable write cache.
Enable read look-ahead (read cache) feature (default).
Report full capacity available.
Note.
At power-on, or after a hardware or software reset, the default values of the features are as indicated above.
34 U7 Product Manual, Rev. D
4.1.4
S.M.A.R.T. commands
S.M.A.R.T. provides near-term failure prediction for disc drives. When
S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable. S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T. commands and implementation, see the Draft ATA-5 Standard.
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T.
command for D4
H
) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at: http://seatools.seagate.com.
This drive is shipped with S.M.A.R.T. features disabled. You must have a recent BIOS or software package that supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the drive uses.
Code in features register S.M.A.R.T. command
D4
H
D5
H
D6
H
D7
H
D0
H
D1
H
D2
H
D3
H
D8
H
D9
H
DA
H
S.M.A.R.T. Read Data
Vendor-specific
S.M.A.R.T. Enable/Disable Attribute Autosave
S.M.A.R.T. Save Attribute Values
S.M.A.R.T. Execute Off-line Immediate (runs DST)
S.M.A.R.T. Read Log Sector
S.M.A.R.T. Write Log Sector
Vendor-specific
S.M.A.R.T. Enable Operations
S.M.A.R.T. Disable Operations
S.M.A.R.T. Return Status
Note.
If an appropriate code is not written to the Features Register, the command is aborted and 0x04 (abort) is written to the Error register.
U7 Product Manual, Rev. D 35
5.0
Seagate Technology support services
Online Services
Internet
www.seagate.com for information about Seagate products and services.
Worldwide support is available 24 hours daily by e-mail for your disc or tape questions.
Presales Support:
Disc: www.seagate.com/support/email/email_presales.html or
Tape: www.seagate.com/support/email/email_tape_presales.html or
Technical Support:
Disc: www.seagate.com/support/email/email_disc_support.html or
Tape: www.seagate.com/support/email/email_tape_support.html or
Reseller Marketplace
Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace at marketplace.seagate.com, an exclusive service for US resellers participating in the
Seagate Partner Program (SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprecedented value to Seagate resellers through real-time pricing and availability, fast and easy comparison shopping, and seamless integration with key distributors for a one-stop shopping experience.
For support, questions and comments: reseller.seagate.com/benefits/T1.html
or 1-877-271-3285 (toll-free) 9 A .
M . to 7 P .
M . (eastern time) Monday through
Friday.
Tape Purchases
US customers can purchase Seagate data cartridges, tape supplies, accessories, and select Seagate tape drive products 24 hours daily at buytape.seagate.com.
Automated Services
SeaFONE ® (1-800-SEAGATE) is the Seagate toll-free number (1-800-732-
4283) to access our automated self-help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives 24
36 U7 Product Manual, Rev. D hours daily. International callers can reach this service by dialing +1-405-
936-1234.
SeaFAX ® (1-800-SEAGATE) is the Seagate automated FAX delivery system.
Using a touch-tone phone, you can obtain technical support information by return FAX 24 hours daily.
Presales Support
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.
Technical Support
If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional help, you can talk to a
Seagate technical support specialist. Before calling, note your system configuration and drive model number (ST####).
SeaTDD™ (+1-405-936-1687) is a telecommunications device for the deaf
(TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8:00
A
.
M
. to 11:45
A
.
M
. and
1:00
P
.
M
. to 6:00
P
.
M
. (central time) Monday through Friday.
Customer Service (CSO)
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service center representative for warranty information. Other customers should contact their place of purchase.
Authorized Service Centers
If you live outside the US, you can contact an Authorized Service Center for service.
U7 Product Manual, Rev. D 37
USA/Canada/Latin America Support Services
Presales Support
Call Center
Disc:
Tape:
Toll-free
1-877-271-3285
1-800-626-6637
Direct dial
+405-936-1210
+1-714-641-2500
FAX
+1-405-936-1683
+1-714-641-2410
Technical Support (SeaFONE)
1-800-SEAGATE or +1-405-936-1234 (for specific product phone number)
FAX: Disc: +1-405-936-1685; Tape and Server Appliance: +1-405-936-1683
SeaFAX
SeaTDD
1-800-SEAGATE
+1-405-936-1687
Warranty Service
Call Center Toll-free
USA, Mexico and 1-800-468-3472
Latin America
Canada
Memofix1 1-800-636-6349
Direct dial
+1-405-936-1456
+1-905-660-4936
FAX / Internet
+1-405-936-1462
Adtech* 1-800-624-9857 +1-905-890-3099
+1-905-660-4951 www.memofix.com
+1-905-812-3977 www.adtech1.com
Brazil
MA Centro de Serviços* — +55-21-2509-7267 +55-21-2507-6672 e-mail: [email protected]
European Support Services
For European customer support, dial the toll-free number for your specific country for presales support, technical support, SeaFAX and warranty service.
If your country is not listed here, dial our European call center at +31-20-316-
7222 from 8:30
A
.
M
. to 5:00
P
.
M
. (European central time) Monday through Friday. The European call center is located in Amsterdam, The Netherlands.
Call Center
Austria
Belgium
Denmark
France
Germany
0 800-20 12 90
0 800-74 876
80 88 12 66
0 800-90 90 52
0 800-182 6831
1Authorized Service Centers
38 U7 Product Manual, Rev. D
Ireland
Italy
Netherlands
Norway
Poland
Spain
Sweden
1 800-55 21 22
800-790695
0 800-732 4283
800-113 91
00 800-311 12 38
900-98 31 24
0 207 90 073
Switzerland
Turkey
0 800-83 84 11
00 800-31 92 91 40
United Kingdom 0 800-783 5177
FAX Services—All European Countries
Presales/Technical Support/Warranty Service31-20-653-3513
Africa/Middle East Support Services
For presales, technical support, warranty service and FAX services in Africa and the Middle East, dial our European call center at +31-20-316-7222 from
8:30 A .
M . to 5:00 P .
M . (European central time) Monday through Friday, or send a FAX to +31-20-653-3513. The European call center is located in
Amsterdam, The Netherlands.
Asia/Pacific Support Services
For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/Pacific toll-free numbers are available from
6:00 A .
M . to 10:45 A .
M . and 12:00 P .
M . to 6:00 P .
M . (Australian eastern time)
Monday through Friday. If your country is not listed here, direct dial one of our technical support locations.
Call Center
Australia
China
Hong Kong
India1
Indonesia
Japan
Malaysia
New Zealand
Singapore
Taiwan
Thailand
Toll-free
1800-14-7201
—
800-90-0474
1-600-33-1104
001-803-1-003-2165 —
— —
1-800-80-2335 —
Direct dial
—
—
—
—
FAX
—
+86-10-6871-4316
+852-2368 7173
—
—
+81-3-5462-2978
—
0800-443988
800-1101-150
—
—
—
+65-6488-7525
— +886-2-2514-2237 +886-2-2715-2923
001-800-11-0032165 — —
1Authorized Service Center
U7 Product Manual, Rev. D
Warranty Service
Call Center
Asia/Pacific
Australia
Toll-free
—
1800-12-9277
Direct dial
+65-6485-3595
—
FAX
+65-6485-4860
—
39
40 U7 Product Manual, Rev. D
U7 Product Manual, Rev. D
Index
Numerics
3D Defense System
A acoustics
Active mode
adio frequency (RF)
agency certification (regulatory)
alternate capacity jumper
altitude
ambient conditions
ambient temperature
areal density
ATA interface
ATA-standard commands
Australian C-Tick
autodetection
average seek time
B
BIOS
BPI
buffer
burst
C cable
cable select
cable-select option
cache
case temperature
CE mark
certification
Check Power Mode
commands
compliance
conducted noise
conducted RF immunity
41 configuring the drive
connector pins
connectors
contact start-stop cycles
CSA C22.2 (950)
CSEL
C-Tick
current profile
cycles
D
Data Defense
data-transfer rates
DC power
density
Diagnostic Defense
diagnostic software
discs
DiscWizard
Disk Manager
dissipation
Download Microcode
Drive Defense
drive diagnostics
drive monitoring
drive self-test
DST
E electrical fast transient
electromagnetic compatibility
Electromagnetic Compatibility Directive
electromagnetic immunity
electrostatic discharge
electrostatic discharge (ESD)
EMC compliance
EN 60950
enclosures
environmental specifications
EPRML
error-correction algorithms
42 U7 Product Manual, Rev. D errors
European Union
Execute Device Diagnostics
F failure prediction
FCC verification
Features register
Flush Cache
formatted capacity
frequency
G
GMR
guaranteed sectors
H handling
heads
height
humidity
I
I/O data-transfer rate
Identify Device
Identify Device command
Idle
Idle and Standby timers
Idle Immediate
Idle mode
Idle mode power
IEC950
Information Technology Equipment
Initialize Device Parameters
interface
interface signals
interference
interleave
internal data-transfer rate OD
ISO document 7779
J jumper settings
K
Korean RRL
L
LBA mode
length
logical geometry
M maintenance
master
master/slave
Master/slave configuration
maximum temperature
Mean time between failures (MTBF)
modes
monitoring
mounting the drive
N noise
nominal power
nonoperating shock
nonoperating vibration
nonrecoverable read errors
O operating
operating power and current
operating shock
operating vibration
orientation
U7 Product Manual, Rev. D
P physical characteristics
physical organization
pins
PIO
power consumption
power dissipation
power management
power specifications
power-management commands
power-management modes
Power-on to Ready
precautions
preventive maintenance
programmable power management
R radiated RF immunity
radio and television interference
random track location
Read Buffer
Read DMA
read errors
Read Multiple
Read Sectors
Read Verify Sectors
read/write heads
read/write power and current
recording and interface technology
recording density
recording heads
recording method
register
relative humidity
reliability
resistance
resistive load
RF
S
S.M.A.R.T.
S.M.A.R.T. commands
S.M.A.R.T. drive monitoring
safety certification
screws
SeaShell
SeaShield
SeaTools
sectors
security commands
Security Disable Password
Security Erase Prepare
Security Erase Unit
Security Freeze Lock
Security Set Password
Security Unlock
Seek
seek mode
seek time
Seeking
servo electronics
Set Features
Set Features command
Set Multiple Mode
shock
signals
single-track seeks
slave
Sleep
Sleep mode
sound
specifications
Spinup
spinup power
Standby
Standby Immediate
Standby mode
Standby to Ready
start/stop times
start-stop cycles
static-discharge precautions
43
44 stop times
subassembly
support services
surge immunity
T technical support services
temperature
temperature gradient
timers
track density
track-to-track seek time
TUV North America
U
UL 1950
Ultra ATA/100
Ultra DMA
V vibration
voltage
voltage dips, interrupts
voltage tolerance
W weight
wet bulb temperature
width
Write Buffer
Write DMA
Write Multiple
Write Sectors
U7 Product Manual, Rev. D
Seagate Technology LLC
920 Disc Drive, Scotts Valley, California 95066-4544, USA
Publication Number: 100240404, Rev. D, Printed in USA
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