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Dell™ OptiPlex™ 760
Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
the Dell Technology Guide at support.dell.com.
Models DCSM, DCNE, DCCY, and DCTR
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft® Windows® operating systems are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, and DellConnect are trademarks of Dell Inc.;
Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license;
Intel, Core, Celeron, and Pentium are registered trademarks of Intel Corporation in the U.S. and other
countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Models DCSM, DCNE, DCCY, and DCTR
September 2008 P/N H698D Rev. A00
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Contents
1
About Your Computer .
. . . . . . . . . . . . . . . .
7
Desktop — Front View .
. . . . . . . . . . . . . . . . . .
7
Desktop — Back View
. . . . . . . . . . . . . . . . . .
8
Desktop — Back Panel Connectors .
. . . . . . . . . . .
9
Mini Tower — Front View .
. . . . . . . . . . . . . . .
10
Mini Tower — Back View .
. . . . . . . . . . . . . . .
11
Mini Tower — Back Panel Connectors .
. . . . . . . .
12
Small Form Factor — Front View
. . . . . . . . . . . .
13
Small Form Factor — Back View
. . . . . . . . . . . .
14
. . . . .
14
Ultra Small Form Factor — Front View
. . . . . . . . .
15
Ultra Small Form Factor — Back View
. . . . . . . . .
15
Small Form Factor — Back Panel Connectors
Ultra Small Form Factor — Back Panel
Connectors . . . . . . . . . . . . . . . .
. . . . . . . .
Contents
16
3
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2
Setting Up Your Computer
Quick Setup
. . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
Connecting the AC Power Adapter (Ultra Small
Form Factor Only) . . . . . . . . . . . . . . . .
23
Ultra Small Form Factor Cable Cover
(Optional) . . . . . . . . . . . . . . .
. . . . . . .
25
Installing Your Computer in an Enclosure .
. . . . . . .
26
. . . . . . . . . . . . . . .
28
. . . . . . . .
28
Setting Up Your Internet Connection
Transferring Information to a New Computer .
. . . . .
30
. . . . . .
® XP . . . . . . . . . . . . . .
Microsoft Windows
30
Microsoft® Windows Vista® Operating
System. . . . . . . . . . . . . . . . . .
3
Specifications
4
Troubleshooting .
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
Using the Hardware Troubleshooter.
Tips .
30
35
45
. . . . . . . . . .
45
. . . . . . . . . . . . . . . . . . . . . . . . . . .
46
. . . . . . . . . . . . . . . . . .
46
. . . . . . . . . . . . . . . . .
47
Power Problems
Memory Problems
Lockups and Software Problems .
. . . . . . . . .
48
. . . . . . . . . . .
49
. . . . . . . . . . . . . . . . . .
50
Dell Technical Update Service
Dell Diagnostics .
Contents
17
. .
Connecting to the Internet .
4
17
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5
Reinstalling Software
Drivers
. . . . . . . . . . . . . . .
53
. . . . . . . . . . . . . . . . . . . . . . . . . .
53
. . . . . . . . . . . . . . . . .
53
. . . . . . . . . .
54
Identifying Drivers
Reinstalling Drivers and Utilities
. . . . . . . . . . . .
56
Using Microsoft® Windows® System Restore . . .
57
. . . . . . . . .
58
. . . . . . . .
60
. . . . . . . . . . . . . . . . .
63
. . . . . . . . . . . . . . . . . . . . . .
65
. . . . . . . . . . . . . . . . . .
65
. . . . .
66
. . . . . . . . . . . . . . . . . . .
66
Restoring Your Operating System
Using Dell Factory Image Restore
Using the Operating System Media
6
Finding Information
7
Getting Help .
Obtaining Assistance
Technical Support and Customer Service
DellConnect™.
Online Services .
. . . . . . . . . . . . . . . . . .
AutoTech Service .
. . . . . . . . . . . . . . . . .
Automated Order-Status Service .
67
. . . . . . . . .
67
. . . . . . . . . . . . . . .
67
. . . . . . . . . . . . . . . . . . .
68
. . . . .
68
Before You Call
. . . . . . . . . . . . . . . . . . . . .
69
Contacting Dell
. . . . . . . . . . . . . . . . . . . . .
71
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
Problems With Your Order .
Product Information
Returning Items for Warranty Repair or Credit
Index
66
Contents
5
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6
Contents
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About Your Computer
Desktop — Front View
1
11
1
3
2
10
9
optical drive
4
8
7
2
5
6
optical-drive eject button
3
USB 2.0 connectors (2)
4
hard-drive activity light
5
power button, power light
6
diagnostic lights (4)
7
network-connectivity light
8
microphone connector
9
headphone connector
10
optional floppy drive eject button
11
floppy drive or Media Card
Reader (optional)
About Your Computer
7
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Desktop — Back View
1
2
5
6
8
1
expansion-card slots (3)
2
air vent
3
cover release latch
4
padlock rings
5
power connector
6
back-panel connectors
About Your Computer
3
4
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Desktop — Back Panel Connectors
1
3
2
5
4
6
7
11
1
parallel connector
9
10
2
8
serial connector
3
link-integrity light
4
network connector
5
network-activity light
6
line-out connector
7
line-in connector
8
USB 2.0 connectors (6)
9
VGA video connector
10
eSATA connector
11
DisplayPort connector
About Your Computer
9
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Mini Tower — Front View
1
2
3
4
12
5
11
6
10
7
9
10
8
1
optical drive
2
optical-drive eject button
3
optional optical drive bay
4
floppy drive or Media Card Reader
(optional)
5
optional floppy drive eject button
6
USB 2.0 connectors (2)
7
hard-drive activity light
8
power button, power light
9
diagnostic lights (4)
10
headphone connector
11
microphone connector
12
network-connectivity light
About Your Computer
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Mini Tower — Back View
6
1
5
4
2
3
1
power connector
2
back-panel connectors
3
expansion-card slots (4)
4
air vent
5
padlock rings
6
cover release latch
About Your Computer
11
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Mini Tower — Back Panel Connectors
1
3
2
5
4
6
7
11
12
9
10
1
parallel connector
3
link-integrity light
4
network connector
5
network-activity light
6
line-out connector
7
line-in connector
8
USB 2.0 connectors (6)
9
VGA video connector
10
eSATA connector
11
DisplayPort connector
About Your Computer
2
8
serial connector
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Small Form Factor — Front View
1
2
3
4
5
6
11
1
optical drive
3
5
10
8
9
7
2
optical-drive eject button
USB 2.0 connectors (2)
4
network-connectivity light
diagnostic lights (4)
6
hard-drive activity light
7
power button, power light
8
microphone connector
9
headphone connector
10
optional floppy drive eject button
11
floppy drive or Media Card Reader
(optional)
About Your Computer
13
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Small Form Factor — Back View
1
2
5
4
3
1
padlock rings
2
cover release latch
3
power connector
4
back-panel connectors
5
expansion-card slots (2)
Small Form Factor — Back Panel Connectors
1
3
2
5
4
6
7
11
14
9
10
1
parallel connector
3
link-integrity light
4
network connector
5
network-activity light
6
line-out connector
7
line-in connector
8
USB 2.0 connectors (6)
9
VGA video connector
10
eSATA connector
11
DisplayPort connector
About Your Computer
2
8
serial connector
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Ultra Small Form Factor — Front View
1
9
3
2
4
8
6
7
5
1
USB 2.0 connectors (2)
2
microphone connector
3
hard drive activity light
4
power button, power light
5
air vents
6
optical-drive eject button
7
optical drive
8
headphone connector
9
air vents
Ultra Small Form Factor — Back View
2
1
6
3
5
4
1
diagnostic lights (4)
2
cover release knob
3
security cable slot
4
back-panel connectors
5
power connector
6
air vent
About Your Computer
15
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Ultra Small Form Factor — Back Panel
Connectors
1
2
4
3
5
6
11
16
10
9
8
7
1
parallel connector
2
link-integrity light
3
network connector
4
network-activity light
5
line-out connector
6
line-in connector
7
USB 2.0 connectors (5)
8
serial connector
9
DVI video connector
10
power connector
11
diagnostic lights (4)
About Your Computer
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Setting Up Your Computer
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Quick Setup
NOTE: Some devices may not be included if you did not order them.
1 Connect the monitor using only one of the following cables or adapters:
•
Blue VGA cable
•
DisplayPort cable
•
DisplayPort to DVI adapter
•
White DVI cable
•
Dual monitor Y-adapter cable
NOTE: The desktop, mini-tower, and small form factor computers natively support
either a VGA or a DisplayPort connection.
NOTE: The ultra small form factor computer natively supports a DVI-I connection
only.
Setting Up Your Computer
17
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18
Setting Up Your Computer
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Setting Up Your Computer
19
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20
Setting Up Your Computer
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2 Connect a USB device, such as a keyboard or mouse.
NOTICE: Ensure that you connect the network cable to the connector identified
with the icon shown in the following illustration.
3 Connect the network cable.
NOTICE: Ensure that you connect the modem to the connector identified with the
icon shown in the following illustration.
4 Connect the modem (optional).
Setting Up Your Computer
21
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5 Connect the power cable(s).
NOTE: If you are using an ultra small form factor computer, see "Connecting
the AC Power Adapter (Ultra Small Form Factor Only)" on page 23.
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Setting Up Your Computer
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6 Press the power buttons on the monitor and the computer.
7 Connect to your network.
Connecting the AC Power Adapter (Ultra Small Form Factor Only)
1 Connect the AC power adapter to the power connector on the back of the
computer. Ensure that the latch clicks into place for a secure connection.
2 Connect one end of the AC power cable to the power adapter.
CAUTION: If your power adapter cable has a green
grounding wire, do not permit contact between the
green grounding wire and power leads because
electrical shock, fire, or damage to your computer
can occur.
3 If your AC power cable has a green grounding
wire for connection to an electrical outlet,
connect the metal grounding connector to the
grounding source (often a screw) on the outlet
(see the following illustration):
a
Loosen the grounding source.
b
Slide the metal grounding connector behind the grounding source,
and then tighten the grounding source.
Setting Up Your Computer
23
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1
2
1
grounding source (screw)
2
metal ground connector
4 Connect the AC power cable to the power outlet.
The AC power adapter has a status light that is off when the adapter is not
plugged into the power outlet, and it is green or amber for the following
different states:
24
•
green light — solid green indicates that the power adapter is
connected to an AC power outlet and to the computer.
•
amber light — solid amber indicates that the power adapter is
connected to an AC power outlet but not to the computer. The
computer will not operate in this condition. Connect the AC power
adapter to the computer and/or reset the power adapter by
disconnecting and reconnecting the plug to the power outlet.
Setting Up Your Computer
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Ultra Small Form Factor Cable Cover (Optional)
Attaching the Cable Cover
1 Ensure that all external device cables are threaded through the hole in the
cable cover.
2 Connect all device cables to the connectors on the back of the computer.
3 Hold the bottom of the cable cover to align the tabs with the slots on the
computer’s back panel.
4 Insert the tabs into the slots and slide the cover to align the end of the
cover with the end of the chassis (see the illustration) until the cable cover
is securely positioned.
5 Install a security device in the security cable slot (optional).
1
2
1
cable cover
2
security cable slot
Setting Up Your Computer
25
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Removing the Cable Cover
1 If a security device is installed in the security cable slot, remove the device.
1
1
release button
2 Slide the release button, grasp the cable cover, and slide the cover sideways
as shown until it stops, and then lift the cable cover up and away.
Installing Your Computer in an Enclosure
Installing your computer in an enclosure can restrict the airflow and impact
your computer’s performance, possibly causing it to overheat. Follow the
guidelines below when installing your computer in an enclosure.
CAUTION: Before installing your computer in an enclosure, read the safety
instructions that shipped with your computer.
NOTICE: The operating temperature specifications indicated in this document
reflects the maximum ambient operating temperature. The room ambient
temperature needs to be a consideration when you install your computer in an
enclosure. For example, if the ambient room temperature is at 25°C (77°F),
depending on your computer’s specifications, you only have 5° to 10°C (9° to 18°F)
temperature margin before you reach your computer’s maximum operating
temperature. For details about your computer’s specifications, see "Specifications"
on page 35.
26
Setting Up Your Computer
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•
Leave a 10.2-cm (4-in) minimum clearance on all sides of the computer
that have air vents to permit the airflow required for proper ventilation.
•
If your enclosure has doors, the doors need to be of a type that allows at
least a 30-percent airflow through the enclosure at the front and at the
back.
NOTICE: Do not install your computer in an enclosure that does not allow airflow.
Restricting the airflow impacts your computer’s performance, possibly causing it to
overheat.
•
If your computer is installed in a corner on a desk or under a desk, leave at
least 5.1-cm (2-in) clearance from the back of the computer to the wall to
permit the airflow required for proper ventilation.
Setting Up Your Computer
27
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Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an
Internet service provider (ISP). If you are using a dial-up connection, connect
a telephone line to the modem connector on your computer and to the
telephone wall connector before you set up your Internet connection. If you
are using a DSL or cable/satellite modem connection, contact your ISP or
cellular phone service for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an
Internet connection with a different ISP, perform the steps in the appropriate
section below.
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Setting Up Your Computer
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NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage.
Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows Vista® Operating System
1 Save and close any open files, and exit any open programs.
2 Click the Windows Vista Start button
→Control Panel.
3 Under Network and Internet, click Connect to the Internet.
4 In the Connect to the Internet window, click either Broadband (PPPoE)
or Dial-up, depending on how you want to connect:
•
Choose Broadband if you will use a DSL, satellite modem, cable TV
modem, or Bluetooth® wireless technology connection.
•
Chose Dial-up if you will use a dial-up modem or ISDN.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5 Follow the instructions on the screen and use the setup information
provided by your ISP to complete the setup.
Microsoft Windows® XP
1 Save and close any open files, and exit any open programs.
2 Click Start→Internet Explorer→Connect to the Internet.
3 In the next window, click the appropriate option:
•
If you do not have an ISP, click Choose from a list of Internet service
providers (ISPs).
•
If you have already obtained setup information from your ISP but you
did not receive a setup CD, click Set up my connection manually.
•
If you have a setup CD, click Use the CD I got from an ISP.
4 Click Next.
If you selected Set up my connection manually in step 3, continue to step 5.
Otherwise, follow the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
Setting Up Your Computer
29
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5 Click the appropriate option under How do you want to connect to the
Internet?, and click Next.
6 Use the setup information provided by your ISP to complete the setup.
Transferring Information to a New Computer
Microsoft® Windows Vista® Operating System
1 Click the Windows Vista Start button
, and then click Transfer files
and settings→Start Windows Easy Transfer.
2 In the User Account Control dialog box, click Continue.
3 Click Start a new transfer or Continue a transfer in progress.
4 Follow the instructions provided on the screen by the Windows Easy
Transfer wizard.
Microsoft Windows® XP
Windows XP provides the Files and Settings Transfer Wizard to move data
from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial
connection, or you can store it on removable media, such as a writable CD,
for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two
computers.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable
Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
For transferring information to a new computer, you must run the Files and
Settings Transfer Wizard.
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Setting Up Your Computer
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Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start→All Programs→
Accessories→System Tools→Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard
from the Windows XP CD→Next.
5 When the Now go to your old computer screen appears, go to your old or
source computer. Do not click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media.
2 On the Welcome to Microsoft Windows XP screen, click Perform
additional tasks.
3 Under What do you want to do?, click Transfer files and settings→Next.
4 On the Which computer is this? screen, click Old Computer→Next.
5 On the Select a transfer method screen, click the transfer method you prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next.
The wizard applies the collected files and settings to your new computer.
3 On the Finished screen, click Finished, and restart the new computer.
Setting Up Your Computer
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Running the Files and Settings Transfer Wizard Without the Operating
System Media
To run the Files and Settings Transfer Wizard without the Operating System
media, you must create a wizard disk that will allow you to create a backup
image file to removable media.
To create a wizard disk, use your new computer with Windows XP and
perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start→All Programs→
Accessories→System Tools→Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears,
click Next.
3 On the Which computer is this? screen, click New Computer→Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a
Wizard Disk in the following drive→Next.
5 Insert the removable media, such as a writable CD, and click OK.
6 When the disk creation completes and the Now go to your old
computer message appears, do not click Next.
7 Go to the old computer.
To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start→Run.
2 In the Open field on the Run window, browse to the path for fastwiz
(on the appropriate removable media) and click OK.
3 On the Files and Settings Transfer Wizard welcome screen, click Next.
4 On the Which computer is this? screen, click Old Computer→Next.
5 On the Select a transfer method screen, click the transfer method you
prefer.
6 On the What do you want to transfer? screen, select the items you want to
transfer and click Next.
After the information has been copied, the Completing the Collection
Phase screen appears.
7 Click Finish.
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To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click
Next.
2 On the Where are the files and settings? screen, select the method you
chose for transferring your settings and files and click Next. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your
new computer.
When all of the settings and files have been applied, the Finished screen
appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft® Windows® XP
Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
Setting Up Your Computer
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Setting Up Your Computer
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Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start→Help and Support and select the
option to view information about your computer.
Processor
Processor type
Intel® Core™2 Duo; FSB up to 1333 MHz
Intel Pentium® Dual-Core; FSB up to 800 MHz
Intel Celeron®; FSB up to 800 MHz
Level 2 (L2) cache
at least 512 KB pipelined-burst, eight-way set
associative, writeback SRAM
System Information
Chipset
Intel Q43 Express chipset w/ICH10D
DMA channels
eight
Interrupt levels
24
BIOS chip (NVRAM)
32 Mb
Network adapter
integrated network interface capable of 10/100/1000
Mbps communication
Memory
Type
667-MHz or 800-MHz DDR2 SDRAM;
non-ECC memory only
Memory connectors
mini tower, desktop, and
small form factor
four
ultra small form factor
two
Specifications
35
book.book Page 36 Friday, October 17, 2008 4:02 PM
Memory (continued)
Memory capacities
512-MB, 1-GB, 2-GB, 3-GB, or 4-GB non-ECC
Minimum memory
512 MB
Maximum memory
4 GB
Video
Type:
Integrated
Intel integrated video
up to 256-MB video memory (shared) at total system
memory of greater than 512 MB
Discrete
PCI Express x16 slot can support either a PCI Express
card or a DVI graphics card (for dual-monitor
support)
NOTE: The ultra small form factor computer supports
integrated video only.
Audio
Type
ADI 1984A high definition audio
Expansion Bus
Bus type
PCI 2.3
PCI Express 2.0
SATA 1.0A and 2.0
eSATA
USB 2.0
Bus speed
PCI: 133 MB/s
PCI Express:
x1-slot bidirectional speed — 250 MB/s
x16-slot bidirectional speed — 8 GB/s
SATA: 1.5 Gbps and 3.0 Gbps
eSATA: 3.0 Gbps
USB: 480 Mbps
36
Specifications
book.book Page 37 Friday, October 17, 2008 4:02 PM
Cards
PCI (without riser card)
mini tower
two full height cards
desktop
two low profile cards
small form factor
one half length card
PCI (with riser card)
desktop
up to two full height or half length cards
one low profile card
PCI Express x1
mini tower
one full height card
PCI Express x16 (without
riser card)
mini tower
one full height card
desktop and small form
factor
one low profile card
PCI Express x16 (with riser
card)
desktop computer
one full height card
NOTE: The PCI Express x16 slot is disabled when a display is connected to the built-in
DisplayPort connector on a desktop, mini tower, or small form factor.
Drives
Externally accessible:
5.25-inch drive bays
mini tower
two
desktop
one
5.25-inch slimline bay
small form factor
one
5.25-inch D-module bay
ultra small form factor
one
Specifications
37
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Drives (continued)
3.5-inch drive bay
mini tower and desktop
one
3.5-inch slimline bay
small form factor
one
3.5-inch D-module bay
ultra small form factor
one
Internally accessible:
3.5-inch SATA drive bays
mini tower
two
desktop, small form factor, and
ultra small form factor
one
Available devices:
3.5-inch SATA hard drives
mini tower
up to two
desktop, small form factor, and
ultra small form
one
SATA DVD-ROM/ DVD+/-RW/
CD +/- RW drives
mini tower
up to two 5.25-inch drives
desktop
one 5.25-inch drive
small form factor
one slimline drive
ultra small form factor
one D-module drive
3.5-inch floppy drive or 19-in-1
Media Card Reader
38
mini tower
one
desktop
one
small form factor
one slimline drive
ultra small form factor
one D-module floppy drive
Specifications
book.book Page 39 Friday, October 17, 2008 4:02 PM
Connectors
External connectors:
Audio
back panel
two connectors for line-in/ microphone and
line-out
front panel
two front-panel connectors for headphones
and microphone
eSATA
one 7-pin connector
NOTE: The ultra small form factor computer
does not have an eSATA connector.
Network adapter
one RJ45 connector
Parallel
one 25-pin connector (bidirectional)
Serial
one 9-pin connector; 16550C-compatible
USB
front panel
two
back panel
six
NOTE: The ultra small form factor has five USB
connectors on the back panel.
NOTE: All the USB connectors are USB 2.0
compatible.
Video
mini tower, desktop, and small
form factor
15-hole VGA connector
ultra small form factor
28-pin DVI-I connector
20-pin DisplayPort connector
System board connectors:
PCI
mini tower and desktop
small form factor
two connectors
one connector
connector size
120 pins
connector data width
(maximum)
32 bits
Specifications
39
book.book Page 40 Friday, October 17, 2008 4:02 PM
Connectors (continued)
PCI Express x1
mini tower
one connector
connector size
36 pins
connector data width
(maximum)
1 PCI Express lane
PCI Express x16
mini tower, desktop, and small
form factor
one connector
connector size
164 pins
connector data width
(maximum)
16 PCI Express lanes
Serial ATA
mini tower
four connectors
desktop and small form factor
two connectors
ultra small form factor
one connector
connector size
7-pin connector
Memory
mini tower, desktop, and small
form factor
four connectors
ultra small form factor
two connectors
connector size
240 pins
Internal USB device
mini tower, desktop, and small
form factor
one 10-pin connector (supports two USB
ports)
Floppy drive
40
mini tower and desktop
one 34-pin connector
small form factor
one 26-pin slim connector
Specifications
book.book Page 41 Friday, October 17, 2008 4:02 PM
Connectors (continued)
Processor fan
mini tower, desktop, and small
form factor
one 5-pin connector
ultra small form factor
two 5-pin connectors
Hard-drive fan
small form factor
one 5-pin connector
ultra small form factor
one 3-pin slim connector
Front panel control
one 40-pin connector
Processor
one 775-pin connector
Power 12V
one 4-pin connector
Power
one 24-pin connector
Controls and Lights
Front of computer:
Power button
push button
Power light
green light — Blinking green in sleep state; solid
green for power-on state.
amber light — The blinking amber indicates a
problem with the system board. A solid amber light
when the computer does not start indicates that the
system board cannot start initialization. This could be
a system board or a power supply problem (see "Power
Problems" on page 46).
Drive activity light
green light — A blinking green light indicates that the
computer is reading data from or writing data to the
SATA hard drive or CD/DVD.
Network connectivity light
green light — A good connection exists between the
network and the computer.
off (no light) — The computer is not detecting a
physical connection to the network.
Specifications
41
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Controls and Lights (continued)
Diagnostic lights
four lights
NOTE: For the ultra small form factor computer, the
diagnostic lights are on the back panel. See "Ultra Small
Form Factor — Back View" on page 15.
Back of the computer:
Link integrity light on
green light — A good 10 Mbps connection exists
integrated network adapter between the network and the computer.
orange light — A good 100 Mbps connection exists
between the network and the computer.
yellow light — A good 1000 Mbps connection exists
between the network and the computer.
off (no light) — The computer is not detecting a
physical connection to the network.
Network activity light on
yellow light — A blinking yellow light indicates that
integrated network adapter network activity is present.
Power
DC power supply:
Wattage
mini tower
305W non-EPA; 255W EPA
desktop
255 W
small form factor
235 W
ultra small form factor
220 W
Maximum heat dissipation
(MHD)
mini tower
1041 BTU/hr
desktop
955 BTU/hr
small form factor
938 BTU/hr
ultra small form factor
751 BTU/hr
NOTE: Heat dissipation is calculated by using the power supply wattage rating.
42
Specifications
book.book Page 43 Friday, October 17, 2008 4:02 PM
Power (continued)
Voltage (see the safety
information that shipped
with your computer for
important voltage setting
information)
mini tower
115/230 VAC, 50/60 Hz, 3.6/1.8 A
desktop
115/230 VAC, 50/60 Hz, 4.0/2.0 A
small form factor
115/230 VAC, 50/60 Hz, 3.5/1.8 A
ultra small form factor
12 VDC, 18 A
Coin-cell battery
3-V CR2032 lithium coin cell
Physical
Height
mini tower
36.2 cm (14.2 inches)
desktop
11.4 cm (4.5 inches)
small form factor
9.26 cm (3.65 inches)
ultra small form factor
26.4 cm (10.375 inches)
Width
mini tower
17.0 cm (6.7 inches)
desktop
39.9 cm (15.7 inches)
small form factor
31.37 cm (12.35 inches)
ultra small form factor
8.9 cm (3.5 inches)
Depth
mini tower
43.5 cm (17.1 inches)
desktop
35.3 cm (13.9 inches)
small form factor
34.03 cm (13.40 inches)
ultra small form factor
without cable cover — 25.3 cm (9.95 inches)
with standard cable cover — 33 cm (13 inches)
with extend cable cover — 36.1 cm (14.2 inches)
Specifications
43
book.book Page 44 Friday, October 17, 2008 4:02 PM
Physical (continued)
Weight
mini tower
12.7 kg (28.0 lb)
desktop
10.4 kg (23 lb)
small form factor
7.4 kg (16.4 lb)
ultra small form factor
without cable cover — 4.5 kg (10 lb)
with standard cable cover — 4.9 kg (10.8 lb)
with extend cable cover — 4.9 kg (10.8 lb)
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity
(noncondensing)
operating: 20% to 80% (maximum wet bulb
temperature: 29°C)
storage: 5% to 95% (maximum wet bulb temperature:
38°C
Maximum vibration:
Operating
5 to 350 Hz at 0.0002 G2/Hz
Storage
5 to 500 Hz at 0.001 to 0.01 G2/Hz
Maximum shock:
Operating
40 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 20 in/sec [51 cm/sec])
Storage
105 G +/- 5% with pulse duration of 2 msec +/- 10%
(equivalent to 50 in/sec [127 cm/sec])
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Airborne contaminant level
44
Specifications
G2 or lower as defined by ISA-S71.04-1985
book.book Page 45 Friday, October 17, 2008 4:02 PM
Troubleshooting
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Always unplug your computer from the electrical outlet before
opening the cover.
NOTE: For detailed troubleshooting information, including responding to system
messages, see your Service Manual on support.dell.com.
Using the Hardware Troubleshooter
To start the Hardware Troubleshooter to resolve hardware incompatibility:
Windows Vista®:
1 Click the Windows Vista Start button
, and click Help and Support.
2 Type hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Windows® XP:
1 Click Start→Help and Support.
2 Type hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the Fix a Problem section, click Hardware Troubleshooter.
4 In the Hardware Troubleshooter list, select the option that best describes
the problem and click Next to follow the remaining troubleshooting steps.
Troubleshooting
45
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Tips
•
If a device does not work, ensure that the device is properly connected.
•
If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
•
If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
•
If an error message occurs in a program, see the program documentation.
Power Problems
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not
receiving power.
•
Reseat the power cable in the power connector on the back of the
computer and the electrical outlet.
•
Bypass power strips, power extension cables, and other power protection
devices to verify that the computer turns on properly.
•
Ensure that any power strips being used are plugged into an electrical
outlet and are turned on.
•
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
•
Ensure that the main power cable and front panel cable are securely
connected to the system board.
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING —
•
Ensure that the display is connected and powered on.
•
If the display is connected and powered on, see (see your Service Manual
at support.dell.com).
I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in sleep mode.
Press a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
46
Troubleshooting
book.book Page 47 Friday, October 17, 2008 4:02 PM
I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving
electrical power, a device might be malfunctioning or incorrectly installed.
•
Remove and then reinstall all memory modules.
•
Remove and then reinstall any expansion cards, including graphics cards.
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — There is a power problem, a device
may be malfunctioning or incorrectly installed.
•
Ensure that the processor power cable is securely connected to the system
board power connector (see your Service Manual at support.dell.com).
•
Ensure that the main power cable and the front panel cable are securely
connected to the system board connector.
E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are:
•
Power, keyboard, and mouse extension cables
•
Too many devices connected to the same power strip
•
Multiple power strips connected to the same electrical outlet
Memory Problems
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements.
If necessary, install additional memory.
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines.
Troubleshooting
47
book.book Page 48 Friday, October 17, 2008 4:02 PM
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 35.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).
Lockups and Software Problems
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click
End Task.
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows Vista:
1 Click Start
→Control Panel→Programs→Use an older program with
this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
48
Troubleshooting
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1 Click Start→All Programs→Accessories→Program Compatibility
Wizard→Next.
2 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
•
The Dell Technical Update service provides proactive e-mail
notification of software and hardware updates for your computer.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Troubleshooting
49
book.book Page 50 Friday, October 17, 2008 4:02 PM
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Starting the Dell Diagnostics From Your Hard Drive
1 Ensure that the computer is connected to a working electrical outlet.
2 Turn on (or restart) your computer.
3 When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft® Windows® desktop, and then shut down
your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is optional and may not ship with your
computer.
1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and
press <Enter>.
50
Troubleshooting
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4 Select the Boot from CD-ROM option from the menu that appears and
press <Enter>.
5 Type 1 to start the CD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list.
If multiple versions are listed, select the version that is appropriate for
your computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you
want to run, and follow the instructions on the screen.
Troubleshooting
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52
Troubleshooting
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Reinstalling Software
Drivers
Identifying Drivers
1 Locate the list of devices for your computer.
Microsoft® Windows Vista®:
a
Click the Windows Vista Start button™
Computer.
b
Click Properties→Device Manager.
, and right-click
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue.
Microsoft Windows® XP:
a
Click Start→Control Panel.
b
Under Pick a Category, click Performance and Maintenance, and
click System.
c
In the System Properties window, click the Hardware tab, and click
Device Manager.
2 Scroll down the list to see if any device has an exclamation point (a yellow
circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to
reinstall the driver or install a new driver (see "Reinstalling Drivers and
Utilities" on page 54).
Reinstalling Software
53
book.book Page 54 Friday, October 17, 2008 4:02 PM
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell™ computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Returning to a Previous Device Driver Version
Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→Device Manager.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Right-click the device for which the new driver was installed and click
Properties.
4 Click the Drivers tab→Roll Back Driver.
Windows XP:
1 Click Start→My Computer→Properties→Hardware→Device Manager.
2 Right-click the device for which the new driver was installed and click
Properties.
3 Click the Drivers tab→Roll Back Driver.
If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 56) to return your computer
to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 56) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1 With the Windows desktop displayed, insert your Drivers and Utilities
media.
If this is your first time using the Drivers and Utilities media, go to step 2.
If not, go to step 5.
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2 When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the
autorcd.exe file.
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities
media.
5 At the Welcome Dell System Owner screen, click Next.
The drivers that are used by your computer are automatically displayed in
the My Drivers—The ResourceCD has identified these components in
your system window.
6 Click the driver that you want to reinstall and follow the instructions on
the screen.
If a particular driver is not listed, then either that driver is not required by
your operating system, or you must find the drivers that came with the
specific device.
Manually Reinstalling Drivers
After extracting the driver files to your hard drive as described in the previous
section:
Microsoft Windows Vista:
1 Click the Windows Vista Start button
, and right-click Computer.
2 Click Properties→Device Manager.
NOTE: The User Account Control window appears. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3 Double-click the type of device for which you are installing the driver
(for example, Audio or Video).
4 Double-click the name of the device for which you are installing the driver.
5 Click the Driver tab→Update Driver→Browse my computer for driver
software.
Reinstalling Software
55
book.book Page 56 Friday, October 17, 2008 4:02 PM
6 Click Browse and browse to the location to which you previously copied
the driver files.
7 Click the name of the driver→OK→Next.
8 Click Finish and restart your computer.
Microsoft Windows XP:
1 Click the Start →Settings →Control Panel.
2 Double click the System icon and then click the Hardware tab.
3 Click Device Manager.
NOTE: If you are an administrator on the computer, Device Manager lets you
proceed; otherwise, contact your administrator to enter the Device Manager.
4 Click the + symbol next to device for which you are installing the driver
(for example, Audio or Video).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver →Update Driver→Install from a list or specific
location(Advanced) and then click Next.
7 Click Browse and browse to the location to which you previously copied
the driver files.
8 Click the name of the driver→OK→Next.
9 Click Finish and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
56
•
Microsoft Windows System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files.
•
Dell Factory Image Restore (available in Windows Vista) returns your hard
drive to the operating state it was in when you purchased the computer.
The program permanently deletes all data on the hard drive and removes
any programs installed after you received the computer.
•
If you received the Operating System media with your computer, you can
use it to restore your operating system. However, using the Operating
System media also deletes all data on the hard drive.
Reinstalling Software
book.book Page 57 Friday, October 17, 2008 4:02 PM
Using Microsoft® Windows® System Restore
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows
Classic view.
Starting System Restore
Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
3 Click Next and follow the remaining prompts on the screen.
Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and
close any open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1 Click Start→All Programs→Accessories→System Tools→System
Restore.
2 Click either Restore my computer to an earlier time or Create a restore
point.
3 Click Next and follow the remaining on-screen prompts.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
Windows Vista:
1 Click Start
.
2 In the Start Search box, type System Restore and press <Enter>.
3 Click Undo my last restoration and click Next.
Reinstalling Software
57
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Windows XP:
1 Click Start→All Programs→Accessories→System Tools→System
Restore.
2 Click Undo my last restoration and click Next.
Using Dell Factory Image Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all data (for
example, documents, spreadsheets, e-mail messages, digital photos, and music
files) on the hard drive and removes any programs or drivers installed after you
received your computer. If possible, back up the data before using these options.
Use Dell Factory Image Restore only if System Restore did not resolve your
operating system problem.
NOTE: Dell Factory Image Restore may not be available in certain countries or on
certain computers.
Dell Factory Image Restore (Windows Vista Only)
1 Turn on the computer.
2 When the Dell logo appears, press <F8> several times to access the Vista
Advanced Boot Options Window.
3 Select Repair Your Computer.
The System Recovery Options window appears.
4 Select a keyboard layout and click Next.
5 To access the recovery options, log on as a local user.
6 To access the command prompt, type administrator in the User
name field, then click OK.
7 Click Dell Factory Image Restore.
NOTE: Depending upon your configuration, you may need to select Dell
Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next.
The Confirm Data Deletion screen appears.
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.
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9 Click the checkbox to confirm that you want to continue reformatting the
hard drive and restoring the system software to the factory condition, then
click Next.
The restore process begins and may take 5 or more minutes to complete. A
message appears when the operating system and factory-installed
applications have been restored to factory condition.
10 Click Finish to restart the computer.
Dell PC Restore (Windows XP Only)
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top
of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
3 Click Restore and click Confirm.
The restore process takes approximately 6 to 10 minutes to complete.
4 When prompted, click Finish to restart the computer.
5 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear are the same ones that appeared
the first time the computer was turned on.
6 Click Next.
The System Restore screen appears and the computer restarts.
7 After the computer restarts, click OK.
Reinstalling Software
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Windows XP: Removing Dell PC Restore:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC
Restore utility from your computer. After you have removed Dell PC Restore, you will
not be able to use it to restore your computer operating system.
It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard drive space. If you remove PC Restore from the
hard drive, you will not be able to return your computer operating system to
its original state.
1 Log on to the computer as a local administrator.
2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If the partition for PC Restore does not exist on your computer hard
drive, a message appears stating that the partition was not found. Click Quit;
there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is
added.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and
verify that the additional disk space is available.
7 Click Finish to close the PC Restore Removal window and restart the
computer.
Using the Operating System Media
Before reinstalling the operating system, try the following:
•
Windows Device Driver Rollback (see "Returning to a Previous Device
Driver Version" on page 54)
•
Microsoft System Restore (see "Dell PC Restore (Windows XP Only)" on
page 59)
NOTICE: Before performing the installation, back up all data files from your primary
hard drive to another media. For conventional hard drive configurations, the primary
hard drive is the first drive detected by the computer.
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To reinstall Windows, you need the Dell™ Operating System media and the
Dell Drivers and Utilities media. The Dell Drivers and Utilities media contains
drivers that were installed at the time you ordered your computer. Use the
Dell Drivers and Utilities media to load any required drivers.
NOTE: Depending on the region from which you ordered your computer, or
whether you requested the media, the Dell Drivers and Utilities media and Dell
Operating System media may not ship with your computer.
Reinstalling Windows
The reinstallation process can take 1 to 2 hours to complete.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System media.
3 If the Install Windows message appears, click Exit.
4 Restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specified in the
system setup program.
5 When the boot device list appears, highlight CD/DVD/CD-RW Drive
and press <Enter>.
6 Press any key to Boot from CD-ROM, and follow the instructions on the
screen to complete the installation.
7 Reinstall the device drivers, virus protection program, and other software.
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62
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Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag/Express Service Code
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support
The Service Tag/Express Service Code is
located on your computer.
• Enter the Express Service Code to direct
your call when contacting support
NOTE: Your Service Tag/Express Service
Code is located on your computer.
Drivers and Utilities Media
• A diagnostic program for your computer
The Drivers and Utilities media is a CD • Drivers for your computer
or DVD that may have shipped with your NOTE: Drivers and documentation updates
computer.
can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on
your media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
Operating System Media
Reinstall your operating system
The Operating System media is a CD or
DVD that may have shipped with your
computer.
Finding Information
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Document/Media/Label
Contents
Safety, Regulatory, Warranty, and
Support Documentation
• Warranty information
This type of information may have
shipped with your computer. For
additional safety best practices
information, see the Regulatory
Compliance Homepage at
www.dell.com/regulatory_compliance.
• Safety instructions
Service Manual
• How to remove and replace parts
The Service Manual for your computer
can be found at support.dell.com.
• How to configure system settings
Dell Technology Guide
• About your operating system
The Dell Technology Guide is available at
support.dell.com.
• Using and maintaining devices
Microsoft® Windows® License Label
Your Microsoft Windows License is
located on your computer.
64
Finding Information
• Terms and Conditions (U.S. only)
• Regulatory information
• Ergonomics information
• End User License Agreement
• How to troubleshoot and solve problems
• Understanding technologies such as
RAID, Internet, Bluetooth® wireless
technology, e-mail, networking, and
more
• Provides your operating system product
key
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Getting Help
Obtaining Assistance
CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1 See "When the Dell Diagnostics Main Menu appears, select the test that
you want to run, and follow the instructions on the screen." on page 51 for
information and procedures that pertain to the problem your computer is
experiencing.
2 See "Dell Diagnostics" on page 50 for procedures on how to run Dell
Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 70.
4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 66 for a more extensive list of
Dell Support online.
5 If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 71.
NOTE: Call Dell Support from a telephone at or near the affected computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
Getting Help
65
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For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 66.
NOTE: Some of the following services are not always available in all locations outside
the continental U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
To contact Dell's support service, see "Before You Call" on page 69, and then
see the contact information for your region or go to support.dell.com.
DellConnect™
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. For more
information, go to support.dell.com and click DellConnect.
Online Services
You can learn about Dell products and services at the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•
Dell Support websites:
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
66
Getting Help
book.book Page 67 Friday, October 17, 2008 4:02 PM
•
Dell Support e-mail addresses:
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
•
Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous, and use your e-mail address as
your password
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their laptop and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 71.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 71.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 71.
Getting Help
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Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 71.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 71. Include a copy of the invoice and a letter describing the reason for
the return.
2 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 70), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Contacting Dell" on page 71).
3 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
4 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
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Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 70). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
Getting Help
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Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
70
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Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A
Country/Region drop-down menu at the bottom of the page.
2 Click Contact Us on the left side of the page, and select the appropriate
service or support link based on your need.
3 Choose the method of contacting Dell that is convenient for you.
Getting Help
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72
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Index
C
connecting
Internet, 28
modem, 21
monitor, 17
network, 23
network cable, 21
power cables, 22
contacting Dell, 65, 71
D
Dell
contacting, 65, 71
software updates, 51
Support Utility, 51
technical support and customer
service, 66
Technical Update Service, 49
Dell Diagnostics, 50
starting from the Drivers and
Utilities media, 50
starting from your hard drive, 50
Dell Factory Image Restore, 58
diagnostics
Dell, 50
documentation, 63
Dell Technology Guide, 64
Service Manual, 64
drivers, 53
Drivers and Utilities media, 63
identifying, 53
reinstalling, 54
returning to a previous version, 54
Drivers and Utilities media, 54,
63
Dell Diagnostics, 50
E
End User License Agreement
(EULA), 64
ergonomics information, 64
Express Service Code, 63
F
Dell Technology Guide, 64
Files and Settings Transfer
Wizard, 30
DellConnect, 66
finding information, 63
Desktop System Software, 63
Index
73
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I
P
Internet
connecting, 28
setting up, 28
phone numbers, 71
L
problems
restore to previous state, 57
power
power light conditions, 46
troubleshooting, 46
license label, 64
R
M
regulatory information, 64
media
Drivers and Utilities, 63
operating system, 63
reinstalling
drivers and utilities, 54
software, 53
memory
troubleshooting, 47
S
safety information, 64
N
networks, 23
connecting, 23
O
operating system
Dell Factory Image Restore, 58
media, 60
reinstalling, 63
System Restore, 56
Operating System media, 63
operating system product key, 64
74
Index
Service Manual, 64
Service Tag, 63
setup
computer, 17
installing your computer in an
enclosure, 26
Internet, 28
quick setup, 17
software
problems, 48
reinstalling, 53
troubleshooting, 48-49
updates, 49
book.book Page 75 Friday, October 17, 2008 4:02 PM
specifications
all, 35
audio, 36
connectors, 39
controls and lights, 41
drives, 37
environmental, 44
expansion bus, 36
memory, 35
physical, 43
power, 42
processor, 35
system information, 35
video, 36
support, 65
contacting Dell, 71
DellConnect, 66
online services, 66
regional, 66
technical support and customer
service, 66
support information, 64
power, 46
power light conditions, 46
program crashes, 48
programs and Windows
compatibility, 48
restore to previous state, 56-57
software, 48-49
tips, 51
U
updates
software and hardware, 49
V
view
back, 8, 11, 14-15
back panel connectors, 9, 12, 14,
16
front, 10, 13, 15
System Restore, 56-57
W
T
Terms and Conditions, 64
transferring information to a new
computer, 30
troubleshooting, 45, 64
blue screen, 49
computer not responding, 48
Dell Diagnostics, 50
memory, 47
warranty information, 64
Windows License label, 64
Windows Vista
Dell Factory Image Restore, 58
Device Driver Rollback, 54
Program Compatibility wizard, 48
reinstalling, 63
returning to a previous device
driver version, 54
System Restore, 56-57
Index
75
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Windows XP
Device Driver Rollback, 54
Files and Settings Transfer
Wizard, 30
reinstalling, 63
returning to a previous device
driver version, 54
setting up Internet
connection, 29
System Restore, 56-57
wizards
Files and Settings Transfer
Wizard, 30
Program Compatibility wizard, 48
76
Index