Welcome to Bell FibreOP

™

Contact Us

Customer Service

If you have questions about your FibreOP TV service, subscriptions, or billing, contact us:

Phone:

1 866 FIBREOP (1 866 342-7367)

Online: fibreop.ca

Mail:

Technical Support

If you need technical support for your FibreOP TV HD PVR or receivers, contact us:

Phone:

1 866 FIBREOP (1 866 342-7367)

Imagine the impossible. Now do it.

Thank-you for choosing FibreOP, and welcome to the most advanced network in the world.

FibreOP is our 100% fibre optic network that connects straight to your home so everything works faster, easier and better.

FibreOP TV is the best TV experience giving you everything you expect and exciting new features you won’t find anywhere else.

FibreOP Internet is the fastest Internet. No one else gives you the fastest overall Internet speeds.

Combine FibreOP TV and FibreOP Internet with FibreOP Home Phone - delivering reliability you can trust - in a FibreOP Bundle and you can have it all. The best whole home solution for today and tomorrow.

We hope you are as excited about experiencing FibreOP as we were developing it.

And remember, if you ever have any questions; do not hesitate to contact us.

Sincerely,

Dan McKeen

Senior Vice President, Customer Solutions

2

FibreOP TV

FibreOP TV is the best TV experience. Now, you can enjoy:

• 100% digital stunning picture and sound quality

• Access the most popular channels in your starter package

• 1st HD receiver FREE

• Incredible Whole Home PVR

• Best Whole Home HD

• Ultimate Video on Demand

• NEW! Apps on your TV. ONLY with FibreOP

• Easy to use Guide

Feature Spotlight

Here are just a few of the features that make FibreOP TV the best entertainment experience!

Best Whole Home PVR

Watch what you want, when you want, where you want.

Our PVR lets you watch, record and pause TV from any room in your home.

Never miss your favourite show.

Record up to four shows at once from any TV.

Hold onto more recordings.

Store up to 400 total hours and 125 hours of HD programming.

Best Whole Home HD

Don’t just watch the action, experience it!

Every FibreOP TV receiver is HD-ready allowing you to get HD movies, sports and shows on all HD capable TVs in your home.

Ultimate Video on Demand

Get the most HD movies and shows on demand.

Choose from tons of hours of the best movies and shows, including new release movies available for rent the same day as dvd of HD titles.

Browsing made simple.

Browse and find movies - it’s astonishingly easy with the super-fast

On Demand library.

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4

Feature Spotlight

A new TV experience

Easy-to-use features that put the power of TV in your hands.

Sharp, new program guide makes finding what’s on better than ever.

Watch one show while checking what else is on. Picture-in-picture conveniently displays a program, its title and time remaining.

Find the hottest shows and movies based on titles, keywords or cast members, up to 14 days in advance.

Most Amazing Apps

Twitter, Facebook, The Weather Network, music and more to come.

Twitter lets you follow what people are saying about your favourite TV shows - right on your TV screen.

Access Facebook features right on your TV without missing a second of your show.

The Weather Network gives your detailed forecasts and more for up to 10 cities.

Galaxie lets you listen to every genre of music – right from your TV.

Beam lets you beam online videos from your iPhone, iPod Touch or iPad right to your TV.

Facebook

Twitter

The Weather Network

Galaxie

Beam

Your Remote

To start enjoying FibreOP TV, press the STB button on your remote after you turn on your TV. You must point your FibreOP TV remote at the HD PVR or receiver when you push the buttons.

STB

This mode controls the set top box (your FibreOP TV receiver).

Press this button to resume using your FibreOP TV PVR or receiver if you changed the remote mode to TV, DVD, or AUX.

RECORD

Press this button to record the program you are watching, or to schedule a recording in the program guide. (PVR only)

REW and FF

Press these buttons to rewind or fast-forward live or recorded programs. (PVR only)

ON DEMAND

Press this button to access the Video on Demand store.

BACK

Press this button to return to the previous screen while in the menu.

ARROWS

Press these buttons to navigate the menu or program guide.

OK

Press this button to select an item in the menu or program guide.

EXIT to TV

Press this button to return to watching live TV or resume a paused program.

VOL + and -

Press these buttons to increase or decrease the volume of your TV. (Universal remote mode only)

MUTE

Press this button to mute the volume of your TV.

(Universal remote mode only)

NUMERIC KEYPAD (0-9)

Press these buttons to select a channel or enter a PIN.

DELETE

Press this button to backspace when entering numbers.

STB

R

ECORD

TV

REW

PO

WER

DVD

AUX

FF

TV

I

PLAY

O

N

DEMAN

D

BACK

R

E

CO

RDED

T

V

MENU

LEARN

PIP BROWSE

PIP B

ROWSE

G

O

IN

TERACT

IV

E

+

VOL

-

EXIT

A B

GUIDE

C

INFO

MUTE LAST

-

+

CH

PG

1

4

GHI

7

PQRS

DELETE

OK

2

ABC

5

JKL

8

TUV

0

SPACE

3

DEF

6

MNO

9

WXYZ

ENTER

ZOOM

POWER

Press this button to switch your set top box on or off. You can also control the power of your TV, DVD player, or auxiliary devices in universal remote mode.

TV/VIDEO

Press this button to switch between FibreOP TV and your

DVD player or other device. (Universal remote mode only)

STOP, PAUSE, and PLAY

Press these buttons to stop, pause, or play live TV or recorded programs. (PVR only)

REPLAY and FWD

Press FWD to skip ahead 30 seconds and REPLAY to rewind by 7 seconds. (PVR only)

RECORDED TV

Press these buttons to display a list of recorded programs.

MENU

Press this button to display the on-screen menu.

INFO

Press this button to display information about a program.

A, B, and C

A – Press this button to display the Settings screen.

B – Press this button to display the Favourites screen.

C – Press this button to display the Search screen.

GUIDE

Press this button to display the program guide.

CH/PG + and -

Press these buttons to channel surf or page through lists in the program guide.

LAST

Press this button to display a list of recently viewed channels, or to quickly return to your last channel viewed.

ENTER

Press this button to display options for programs or the guide.

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TV Basics

Learn the basics of controlling your HD PVR or HD receiver.

Turn on your HD PVR or HD receiver

1 Press or receiver.

2 Your remote has four buttons on the top: STB, TV, DVD and AUX.

By pressing these buttons you are changing what device the universal remote is controlling.

Note that “STB” stands for set top box (your FibreOP TV receiver). In most cases the installer has configured your STB button to control BOTH the receiver and your television.

To learn how to program and use more universal remote features, refer to fibreop.ca/service/support or the Motorola Remote Control

User Guide provided with your FibreOP TV remote.

To turn on your TV and receiver at the same time

1 Press and receiver.

2 Press

Depending on how you point your remote, this can result in one device turning on and the other remaining off. To resolve this issue, press the power button directly on the device that is powered off.

6

TV Basics

Change TV channels

To change channels:

• Use the numeric keypad to enter the channel number.

OR

• Press the CH/PG (Channel/Page) buttons on the remote.

See what’s playing on other channels or time slots

1 Press one of the arrow buttons on the remote. The browse panel appears at the bottom of the screen.

2 Use the Up or Down Arrow buttons to step backward or forward through channels. The browse panel displays the title, a picture-in-picture video for the current time slot, and information for each channel.

3 Use the Left or Right Arrow buttons to browse programs playing later on the channel selected in the browse panel. The browse panel displays the title and more information about future programs.

4 Press OK to watch the program shown in the browse panel or to find out more.

5 Press Exit to close the browse panel and return to your original program in full screen, or wait 10 seconds and the browse panel will disappear.

Basic TV Navigation

FibreOP TV is easy to use. There are two main interfaces on screen:

1 The Guide: Brings up a grid of channels and time slots. You get to the Guide by pressing “Guide” on the remote.

2 The Menu: Allows you to access features like search, PVR, video-on-demand, and settings. You get to the Menu by pressing “Menu” on the remote.

The next few pages will explain the features of The Guide and the Menu in detail.

8:02 PM

Swarm

1 HOUR 57 MIN LEFT

SHOHD 416

Next:

The Firm

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The Guide

The main way to find what you want to watch on FibreOP TV.

1 Press

• The guide lists all programs scheduled for the next 14 day

• The Browse panel at the bottom of the screen displays program information channel being browsed

2 Press the list of channels.

3 Press

You can also press the Enter button while viewing the guide to access additional shortcuts.

4 When you find a program you want to watch, highlight the title and press OK.

Alternatively, press the Guide or Exit button to dismiss the Guide and return to live TV.

Guide

8:03 PM

Storage Wars

8:00-8:30 • 27 MIN LEFT

“High End Heist” - The buyers head to Torrance, Calif., commonly known as an

‘antiquers’ town.

9:00PM

Storage Wars

5:30PM

Storage Wars

TUE 5/1

415 A&EHD

416 SHOHD

418 FB

433 CITYH

434 CBCEH

435 GLBEH

8:00PM

Storage Wars

8:30PM

Storage Wars

Swarm

Facebook for FibreOP TV

How I Met...

This Hour Has 22...

Entertainment...

30 Rock

NHL Playoffs

Entertainment...

Facebook for FibreOP TV

Last Man...

Cougar Town

Glee

The Menu

The FibreOP TV menu is designed to help you access all the features and settings of your TV service. To get started, press the Menu button on your remote control.

The main menu has the following categories organized left to right on screen:

TV

Guide See what’s playing on each channel.

Favourite Channels Display a list of your favourite channels.

Search Find what you want to watch.

Recorded TV

View Recordings Display a list of your recorded programs.

Add Schedule additional recordings.

Scheduled

Series

Check the status of your upcoming scheduled recordings.

Prioritize your scheduled series’ recordings.

On Demand

Current Display a list of your current rentals.

Browse Browse On Demand programs available for rental.

Search Search for On Demand programs.

Menu

TV

8:07 PM

Recorded TV On Demand Apps Help Settings

Guide

Favourite Channels

Search

Menu

Recorded TV

View recordings

Add recordings

Scheduled

Series

On Demand Apps Help Settings

8:08 PM

Menu

On Demand

Current rentals

Browse videos

Search

Apps Help Settings

8:08 PM

9

The Menu

10

Apps

Facebook Lets you access the most popular features, right on your

TV, without missing a second of your show.

Twitter Lets you follow what people are saying about your favourite TV shows – right on your TV screen.

The Weather Network Gives your detailed forecasts and more for up to 10 cities.

Galaxie Lets you listen to every genre of music – right from your TV.

Beam Beam lets you beam online videos from your iPhone, iPod

Touch or iPad right to your TV.

Help

Menu

Apps Help Settings

Facebook

Twitter

Galaxie

The Weather Network

Menu

Help Settings

English Video Tutorials

French Video Tutorials

Contact Us

Settings

system information.

screen aspect ratio, or closed captioning.

Audio Enable/disable surround sound and descriptive video.

Controls Control access to mature content and program rentals.

Restart Restart the HD PVR or receiver.

Menu

Settings

General

Television

Audio

Parental controls

Restart System

8:11 PM

8:13 PM

8:13 PM

Whole Home PVR

The FibreOP TV Personal Video Recorder (PVR) gives you total control over the digital television experience.

The following pages include information on:

• Controlling live TV

• Recording programs

• Watching programs

• Manual recordings

• Whole home PVR

Whole Home PVR Features

With our new Whole Home PVR, one PVR powers your whole home. Start watching a recorded show in one room, finish in another. And you can record shows and play them back from any TV in the house!

How does it work? All the receivers in your home are connected back to your PVR.

These secondary TVs have full access to all the features you would expect on your main PVR receiver.

This means you can:

• Set up and change recordings from any TV in the house

• Watch recordings from any TV in the house

• Stop a recording in one room and then resume it on another TV.

• Pause live TV on any TV in the house

• Multiple people can watch the same recording on different TVs at the same time

• See scheduled recordings and manage conflicts on call TVs in the house

• Record up to 4 programs at the same time

• Watch up to 3 recordings on different TVs at the same time.

Turning the receiver off when not in use, so that the green light is not illuminated around the power button, ensures that other TVs in the house are able to watch and record as much as possible.

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Whole Home PVR

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Pause Live TV

1 You can pause live programs with your FibreOP HD PVR receiver. Press the Pause button on the remote control to pause the program for up to 60 minutes. The image freezes and a progress indicator temporarily appears on-screen displaying the following information: time below it) shaded area after the pause)

If you pause for longer than 60 minutes, the program automatically begins playing again from the point at which you paused it.

2 Use the playback controls on your remote control to pause, fast-forward or rewind any part of the program that remains after pausing the program.

The progress indicator updates to display the following information:

(shown by a vertical line with the time below it)

(shown by the shaded areas before and after the point in the program you are currently watching) end of the shading)

Resume Live TV

1 Press

2 Press current program. To increase the rewind or fast-forward speed, press the button multiple times. Press the Play button to resume watching the program at normal speed.

Whole Home PVR

Record live TV

1 Switch to the channel you want to record.

2 Press the Record button on your remote. A “Recording” confirmation message appears.

Note: On Demand programs cannot be recorded.

3 To stop recording at any time, press Stop. A confirmation window appears.

4 Highlight

Schedule a recording

1 Press the Guide button on the remote control and use the arrow buttons to highlight the program you want to record.

Avoid missing the overtime period! Changing your recording time to stop from 5 to 60 minutes later ensures you don’t miss the end of your show!

2 Press the Record button. A confirmation message and the following symbol will appear . If the program is part of a series, press Record a second time to record the series.

To cancel a recording, press Record again.

Set recordings using Search. Search for a program title, select a search result, and select Record.

Note: you can also press the Info button to learn more about the program and then select either Record episode or Record series.

If you set up a recurring recording, three red dots appear beside the program title in the Guide .

Recording

Recording

Storage Wars

RECORDING IN HD • 8:00-8:30 PM • 27 MIN LEFT

“High End Heist” - The buyers head to Torrance, Calif., commonly known as an

‘antiquers’ town.

9:00PM

Storage Wars

5:30PM

Storage Wars

TUE 5/1

415 A&EHD

416 SHOHD

418 FB

433 CITYH

434 CBCEH

435 GLBEH

8:00PM

Storage Wars

8:30PM

Storage Wars

Swarm

Facebook for FibreOP TV

How I Met...

30 Rock

This Hour Has 22...

Entertainment...

NHL Playoffs

Entertainment...

Facebook for FibreOP TV

Last Man...

Cougar Town

Glee

13

14

Whole Home PVR

Watch recorded programs

1 Press the Recorded TV button on the remote control.

The Recordings screen appears.

2 Press the Left or Right Arrow buttons to view the list of recordings by date or by title.

3 Select the recording you want to watch and press OK.

4 The Program info screen appears. Highlight and press OK for one of the following options:

Play – to play the recording

Erase – to erase the recording

Keep until – to specify when the PVR should automatically erase the recording.

List upcoming recordings

1 Press the Recorded TV button on the remote control.

The Recordings screen appears.

2 Press the Right Arrow button to select Scheduled on the menu bar.

3 A list of all upcoming recordings appears. Press the Up or Down Arrow buttons to scroll through the list. If you want to find out more about a program or change the recording settings, highlight the program and press OK.

If you cancel a recording that is in progress by pressing the Record button while in the program guide, this also cancels any future recurring recordings of the program.

Program info

Summary People Search

Play

Keep until

Erase

Series info

8:21 PM

American Idol

10 FOX • THU 4/26, 9:00 PM

KEEP UNTIL SPACE NEEDED

“1 Voted Off” - Another finalist is eliminated from the competition.

No cast information available

8+ (PG), Original air date: 26-APR-12, CC, 1 hour 6 minutes.

Recordings

Scheduled Series

TODAY

Pretty Little Liars

Glee - “Choke”

TOMORROW

General Hospital - “Kate’s Medical File”

American Idol - “Finalists Compete”

Pretty Little Liars

RECORD • 5/1, 9:00 PM

Four 16-year-old girls are reunited over the disappearance of their friend.

8:22 PM

9:00 PM

9:00 PM

4:00 PM

9:00 PM

1 of 19

Whole Home PVR

Manual Recording

1 Press screen appears.

2 Press the Right Arrow button to highlight Add Recording on the menu bar.

3 Press the Down Arrow button to highlight Channel and time under the

Create A Manual Recording With: heading. Press OK. The Channel and time screen appears.

4 Use the numeric keypad to enter the channel number you want to record.

Note: some channels are not available for manual recording.

5 Press the Down Arrow button to highlight the Date field. Press OK if you want to choose a different date for your recording.

6 Press the Down Arrow button to highlight the Start field. Use the numeric keypad and the right or left arrow buttons to enter the start time and end time in hours and minutes. Press OK to switch between AM and PM.

7 Press the Down Arrow button to highlight the Keep Until field. Press OK to select Space needed or I erase. Choose your preference and press OK.

8 Press the arrow buttons to highlight Record and press OK. A confirmation message appears. Press Exit to TV to return to live TV.

Recordings

Add recording Scheduled Series

Recorded Program or Series From:

Guide

Search

Create A Manual Recording With:

Channel and time

8:29 PM

Manual record

Channel and time

Record

Don’t record

CHANNEL

415

DATE

Tue 5/1

START

A&EHD

8: 00 PM

KEEP UNTIL

Space needed

Add recording

Recording

Scheduled Series

Recorded Program or Series From:

Guide

Search

Create A Manual Recording With:

Channel and time

8:30 PM

| Change

STOP

9: 00 PM

| Change

15

16

Video On Demand

Enjoy the hottest movies and shows at your fingertips with On Demand. It’s like having a video store right in your living room. Catch up on primetime shows from CBC, OWN, A&E, as well as lots of popular children’s shows - for free. You can even add more On Demand content by subscribing to one of our premium movie packages like The Movie Network™ and HBO™ or Super Channel™.

The video on demand store is organized into the following sections:

1 Current Rentals – a list of all the movies and shows in the store you are currently renting.

2 English – this section includes all English movies available for rent. It also includes free TV content and TV content for rent.

3 Francais - this section includes all French movies available for rent. It also includes free TV content and TV content for rent.

4 Subscription – this section includes all English free movies and TV shows associated with the premium channels you subscribe to

(TMN, Superchannels, etc).

5 Par abonnement – this section includes all French free movies and TV shows associated with the premium channels you subscribe to (Super Ecran, etc).

Each large section of the store has several sub categories to make finding the type of programming you want to watch easier than ever. Once you find something that interests you, you can learn more with the on-screen info, people search, free previews and more!

Use people search by scrolling to the right on any summary page to find more movies featuring your favourite actors and directors.

Program info

Summary

Rent for $6.99

Watch preview

8:36 PM

People Search

Alvin and the Chipmunks: Chip-Wrecked

1 HR 28 MIN

$6.99 • RENT FOR 2 DAY(s)

Available until 12:00 AM September 24 2012

The vacationing Chipmunks and Chipettes are turning a luxury cruise liner into their personal playground, until they become “chipwrecked” on a remote island.

(CC)

Jason Lee, David Cross, Jenny Slate, Justin Long, Directed by Mike Mitchell.

FAM (G), Released 2011.

Apps

FibreOP TV offers customers exciting interactive applications, with many more coming soon.

The Facebook App

Access Facebook features right on your TV without missing a second of your show - at no extra cost.

Facebook App Features

• See news feeds, status updates, and wall posts while watching TV.

• Browse photos, write messages, and rate programs you’re watching.

How to access the Facebook App the Apps section.

The Twitter App

Twitter lets you follow what people are saying about your favourite TV shows – right on your TV screen. And it’s at no extra cost.

Twitter App Features

• Post and follow tweets.

• Share what you’re watching.

• View tweets from other fans.

• See top tweets and trending topics.

How to access the Twitter App the Apps section.

MAY 1|4:11PM

Jane Customer

Watching Big Bang Theory with the fam.

You are watching:

Big Bang Theory

CTVHD

Share your view

I give this show a...

What’s on your mind?

Home

Wall

Friends

Photos

Support

News Feed (44)

Bell Aliant

The Walk So Kids Can Talk was a huge success this year. Over 40 locations, over $2M raised and counting, and thousands of participants. Thanks to our employees for making the day such a success. Check out some of the photos.

About an hour ago Like

17

Apps

18

The Weather Network App

First to bring an interactive Weather App to Greater Sudbury - at no extra cost.

The Weather Network App Features

• Create your own default city

• City Searches & Personalized Favourites

• Short & Long Term Forecasts

• Weather warnings & more

How to access The Weather Network App

Network in the Apps section.

Galaxie Music App

Now you can access all of our 90+ music and radio stations, all organized by genre, on one simple to use channel - at no extra cost.

Galaxie Music App Features provides instant access to channel information and currently playing song.

• Visually inviting on-screen experience, including:

– Album, song title & artist information

– Album cover art

– Song / Artist-related information

– Genre-themed on-screen channel backgrounds

How to access The Galaxie Music App in the Apps section.

Program Info and Managing TV Feeds

Program Info

1 Press the Info button on the remote to display more information about a program.

If you are in the Video-on-Demand store you can rent or watch a preview.

2 Press and press OK.

3 Press the Left or Right Arrow buttons to explore other menus such as

People Search, Alternate Audio, or Subtitles. The options available in the menus vary depending on the program.

4 Press

Manage Live TV and PVR Feeds

FibreOP TV allows you to watch, pause and record programs on all the TV Sets in your home.

If you try to view or record more High or Standard Definition feeds than you have available, a screen appears with options to resolve the conflict. For example, you can turn off another STB or stop a recording to free up a feed for this TV.

To minimize the potential for conflicts, you should turn off any receivers not being used to watch TV (the green light around the Power button should be off). Turning off your PVR receiver does not prevent it from recording programs or sending programs to other TV’s.

Remember, with time shifting, you have more than one chance to view or record many programs!

Program info

Summary People Search Alternate audio Subtitles

4:13 PM

Watch

Record episode

Record series

More showtimes

The Big Bang Theory

402 CTVHD • 4:00 PM–4:30 PM

26 MIN LEFT

"The Lizard-Spock Expansion" - A smitten Howard thinks he's found his soul mate, until the woman, Dr. Stephanie Barnett (Sara

Rue), meets Leonard. Howard invites Stephanie to drive the...

Recording conflict

9:43 PM

Recording conflict: Cajun Pawn Stars - “Sweet and Sour”

Cajun Pawn Stars won’t record because too many other recordings are scheduled at the same time.

Resolve conflict

Don’t record Cajun Pawn Stars

Cajun Pawn Stars conflicts with Glee, Pretty Little Liars, NHL Playoffs, and William & Kate: One Year Later.

Recording conflict

Choose a program without a red dot to record it.

Save changes

Cancel changes

9:43 PM

CONFLICT

9:30-10:00 PM

Cajun Pawn Stars - “Sweet and Sour”

GLEE - “Choke”

Pretty Little Liars

NHL Playoffs

William & Kate: One Year Later - “William & Kate: One Year Later”

WON’T RECORD • 287 HIST • 5/1, 9:30 PM

“Sweet and Sour” - The gang checks out a rare first album by Jerry Lee Lewis; a local deputy sheriff wants to hawk a Civil War-era revolver.

19

20

Favourite Channels List

Find your favourite programs fast by creating a Favourite Channels List of the channels you watch the most!

Create your Favourite Channels List

1 Press

2 Press the Right Arrow button to select the Settings menu. Press the

Down Arrow button to highlight Television and press OK.

3 Press the Down Arrow button to select Favourite channels and press OK.

4 Highlight the boxes beside your favourite channels and press OK to add or remove them from the list.

5 Press the arrow buttons to highlight Save and press OK to save your

Favourites Channels List.

The Television Settings screen reappears.

Press Exit to TV to return to live TV.

Access your Favourite Channels List

1 To access your Favourite Channels List at any time, press the Menu button on the remote control. Highlight Favourite Channels under the TV menu and press OK.

2 Use the Favourite Channels List just like the program guide; press the arrow buttons on your remote to highlight the channel you want to watch, and press OK.

Settings

Favourite channels

Save changes

Don’t save

Uncheck all

View checked

9:46 PM

Press OK to add or remove channels from your favourites guide.

2 HELP - Bell Aliant Instructional Channel

3 CBC - CBAT (CBC - New Brunswick)

4 GLOB - Global Maritimes

5 CTV2 - CTV Two Atlantic

6 CTV - CTV (CKLT New Brunswick)

7 CBS - WBZ

6 of 259

Menu

TV

9:47 PM

Recorded TV On Demand Apps Help Settings

Guide

Favourite Channels

Search

Audio and Video Settings

Here are some tips for setting up your audio and video equipment to get the best experience from FibreOP TV.

Video Settings

Annoyed by black bars on the top and bottom of your screen? Or perhaps it seems like part of the picture is cut off? You might need to change the aspect ratio of your TV screen to match the program you’re watching. For example, most

HD programming is shown in widescreen format (16:9), while most SD programs are shown in full screen format (4:3).

There are two ways to control how the picture is displayed on screen:

1 By adjusting your TV settings. Please refer to your TV set manual for details.

2 By adjusting your receiver settings in the settings menu under Television and

“Screen aspect ratio and high definition”.

Once you have optimized your TV set and receiver settings for your favorite channels, you may still find certain programs that you want to adjust. To toggle your video settings easily, press Enter on the remote while watching a program and change the options under aspect ratio.

Audio Settings

By accessing the Audio section of the settings menu you can change:

1 Descriptive video: turn descriptive video on or off.

2 Digital audio output: select stereo or surround sound settings.

16:9 (Widescreen) format 4:3 (Fullscreen) format

Settings

Screen aspect ratio and high definition

Continue

Cancel changes

9:50 PM

Choose the aspect ratio and resolution for your TV, then shoose Continue.

4:3 standard definition

Widescreen standard definition

720p on high-definition screens

1080i on high-definition screens

Settings

Audio Parental controls

Descriptive Video

Digital audio output

9:51 PM

21

Parental Controls – The Choice is Yours

You can prevent children from viewing live programs, recorded programs, and rented videos you do not want them to see.

22

Set Up Parental Locking

Parental Locking is the heart of FibreOP TV’s parental controls. Your FibreOP TV

PVR or receiver has Adult Locking enabled by default. This means shows with ratings of R, V/AO and AO require the PIN to view.

Your FibreOP TV PVR or receiver comes preprogrammed with a default

PIN of 1234 . In order to ensure the security of your account, it is strongly recommended that you change your PIN to something that only you know.

Your FibreOP TV PVR or receiver also has a series of built-in security questions.

You must set them up if you want to change your PIN. To do so, follow the instructions on the next page.

After your PIN and security questions are set, you can visit the Parental locking

Settings screen to:

• Lock specific channels.

• Lock programs by rating.

• Lock unrated movies and TV programs.

• Change your PIN.

• Turn off Adult locking, or turn it back on.

Menu

Settings

General

Television

Audio

Parental controls

Restart System

9:52 PM

Settings

Parental locking

Enter your 4-digit PIN

**

9:53 PM

To create or change settings, please enter your 4-digit PIN.

When activated, your 4-digit PIN will be required to access controlled programming.

PIN Management

Manage Security Questions - Select Questions

Answer Questions Select 3 of the following questions so you can use them to reset forgotten PINs

Last 3 digits of Social Insurance Number?

Age when you were married?

Number of pets you had as a child?

Year you graduated from high school?

You have selected 3 questions

9:55 PM

Parental Controls

You can change your PIN anytime, turn off parental locking temporarily, or turn it off entirely if you wish.

Change Your PIN

1 Open the Settings screen, highlight Parental controls and press OK.

The Parental controls screen appears.

2 Highlight

3 Highlight

If you have not set your security questions yet, the Change PIN - Questions

Not Set screen appears. Press OK to set up your questions. You cannot change the PIN until this step is completed.

4 Highlight the PIN you want to reset (parental control PIN or purchase PIN) and press OK.

5 Use the numeric keypad to enter your old PIN. The Change PIN screen will appear.

If you have forgotten your PIN, highlight Forgot PIN and press OK to answer your security questions instead. Enter the answers, highlight Verify Answers, and press OK. The Forgot PIN screen appears.

6 Use the numeric keypad to enter a new 4-digit PIN in the field on your screen.

Re-enter the new PIN in the second entry field. The Change PIN - Pick PIN or

Forgot PIN - Pick PIN screen reappears. Press Exit to return to live TV.

Setting

Parental controls

Parental locking

Rental locking

Reset PIN

Settings

PIN Management

Change PIN

Forgot PIN

Manage Security Questions

PIN Change History

PIN Management

Change PIN - Pick PIN

Parental Control PIN

Purchase PIN

Select a PIN to change or press BACK on the remote control when done

9:57 PM

9:57 PM

9:57 PM

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Parental Controls

After setting your PIN for Parental Locking, you can specify which channels, ratings, or programs to lock.

Lock or Unlock Programs

1 Open the Parental locking screen.

2 Press the Down Arrow button on your remote control to select the Change button next to one of the following options, depending on what you want to lock or unlock:

Channels – allows you to lock individual channels.

Canadian classifications – AO, R, V/AO, 18+, 14+(PG), 8+(PG), FAM(G), NR.

Note: if you choose to lock a classification or rating, all ratings above it are automatically locked too. For example, if you lock movies rated R, the PVR automatically locks NC-17 movies.

Unrated Content – educational programs and older programs are often unrated.

Adult (Lock/Hide Titles) – programs that feature explicit sexual content, violence, and coarse language.

Note: If you lock adult programs this automatically locks the Canadian classifications

R,V/AO and AO and the program information for adult content does not appear in the program guide.

3 Select the items you want to lock or unlock in the category. If you want to unlock all items in a category, highlight Unlock all and press OK.

4 Highlight Save and press the OK button to return to the Parental locking screen. You can also select Don’t Save to exit without saving your changes.

5 Press

6 You can watch a locked program at any time by selecting it in the program guide and entering your PIN. To “relock” programming after entering your PIN, return to the Parental controls, enter your PIN, highlight the Lock option and press OK on your remote.

Setting

Parental controls

Parental locking

Rental locking

Reset PIN

9:59 PM

Settings

Parental locking

Lock

Turn off locking

Channels

Locked: 8 PBS

Canadian classifications

Locked: R, V/AO and above

Unrated content

None locked

Adult (lock/hide titles)

Adult locking disabled

10:00 PM

Change

Change

Change

Change

Parental Controls

Turn Off Parental Locking Temporarily

1 Open the Parental locking screen.

2 Use the arrow buttons on your remote control to highlight Turn off locking, and press OK.

3 Highlight Unlock all TV for 4 hr, and press OK. The Parental locking Settings screen closes, and the last channel tuned is displayed on the screen. The “unlocked” icon appears next to

Parental locking in the Parental controls screen.

To turn Parental locking back on after temporarily turning it off:

Power again, or

• Open the Parental locking screen and enter your PIN. Select Lock and press OK.

26

Even More Great Features

And this is just the beginning. FibreOP TV has loads of other great features for you to explore:

1 Our On Demand tutorials by pressing Menu on your remote, and navigating to the Help option.

2 Watching our tutorial on Channel 2 in the program guide.

3 Going online to fibreop.ca

Connections – Set up the Basic Components

This section provides basic instructions on how to connect your FibreOP TV components. Although a FibreOP technician installs your service, you may use this information if you have unplugged the components or add new components such as a DVD player or home entertainment system. If you need to move your FibreOP TV service from one room to another, call 1 866 FibreOP to have a FibreOP technician visit your home.

The diagrams in this section show typical setup scenarios for FibreOP TV components. When connecting other components to your system, refer to the user guides for each component that you plan to connect. Connect one device at a time. If many components are being connected, make sure each connection is correct before proceeding with the next connection.

Ethernet wiring

TO WALL

(VIDEO IN)

HDMI

Pb

NETWORK

Pr

Y

S VIDEO

OPTICAL

L

VIDEO OUT AUDIO OUT

R

TO TV

(VIDEO OUT)

USB

POWER

+12V

DC

To modem

In-Home Wiring

Your FibreOP TV installer wires your home for FibreOP TV using either Ethernet or coaxial cable. If your home is wired with Ethernet cable, the FibreOP modem is connected to the NETWORK port on the set top box (receiver), as shown in the diagrams on the opposite page. If the installer uses existing coaxial cable, the FibreOP TV signal is delivered through a coaxial cable connected to the TO

WALL port on the set top box.

Coaxial wiring

TO WALL

(VIDEO IN)

HDMI

Pb

NETWORK

Pr

Y

S VIDEO

OPTICAL

L

VIDEO OUT AUDIO OUT

R

TO TV

(VIDEO OUT)

USB

POWER

+12V

DC

To modem

Standard Definition

Connection Options

Depending on the type of your home entertainment system, your components are connected using different combinations of audio and video cables.

In the diagrams on the opposite page, RCA cables are shown. For optimum performance of FibreOP TV, choose the best connection type supported by your television and A/V components.

For more information on how to reconnect or add components, go to fibreop.ca

Coaxial cable

Good

RCA cables

Better Best

High Definition

S-video cable + RCA cables for audio

Ensure the receiver is clearly visible from where you watch TV.

Always point the remote at the receiver.

OR

HD CONNECTIONS

For HD service, you must connect the set top box to your

TV using an HDMI cable or component for video and RCA for audio.

HDMI cable

Component Y Pb Pr cable + RCA cables for audio

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Connections – Set up the Basic Components

Standard Definition Setup

To view TV, tune into Channel 3 or 4 on the TV set.

Set top box

TO WALL

(VIDEO IN)

HDMI

Pb

NETWORK

Pr

Y

S VIDEO

OPTICAL

L

VIDEO OUT AUDIO OUT

R

TO TV

(VIDEO OUT)

USB

POWER

+12V

DC

RCA Cables

(e.g. VCR/DVD/Blue Ray)

R

AUDIO

L

VIDEO

OUT

(Optional Step)

High Definition Setup

To view TV, select

Video1 or Video2 on the TV set.

Set top box

TO WALL

(VIDEO IN)

HDMI

Pb

NETWORK

Pr

Y

S VIDEO

OPTICAL

L

VIDEO OUT AUDIO OUT

R

TO TV

(VIDEO OUT)

USB

POWER

+12V

DC

HDMI Cable

HDMI HDMI

(e.g. VCR/DVD/Blue Ray)

(Optional Step)

OR

Set top box

TO WALL

(VIDEO IN)

HDMI

Pb

NETWORK

Pr

Y

S VIDEO

OPTICAL

L

VIDEO OUT

AUDIO OUT

R

TO TV

(VIDEO OUT)

USB

POWER

+12V

DC

Component Y Pb Pr cable + RCA cables for audio

(e.g. VCR/DVD/Blue Ray)

Pb

Pr

Y

S VIDEO

L R

VIDEO OUT AUDIO OUT

(Optional Step)

Television

IN

R

AUDIO

L

VIDEO

Television

HDMI

Television

Pr Pb Y

Connections – Subscribe to HD

To get the best viewing experience with an HD compatible TV, call 1 866 FibreOP to subscribe to HD. Before you can enjoy HD, you must update your set top box video settings and connections to your TV.

1 Connect your TV to the set top box as follows:

Video

• To use HDMI, connect the HDMI ports with an HDMI cable three-pronged component Y Pb Pr cable

Audio

video and will transmit Surround Sound and Dolby Digital.

Dolby Digital audio, connect home theatre receiver to the set top box using the red and white leads

Note: If you want to enable Surround Sound or Dolby Digital, access Digital

Audio Output in the Audio section of your settings menu and select the

Surround Sound option. Save your change.

2 Hold down the Power button until the PVR or HD receiver restarts. Wait a few moments for the FibreOP TV menu to appear.

3 Press

4 Highlight

5 Highlight

The Screen aspect ratio and high definition screen appears.

HD channels sometimes show non-HD, standard definition (SD) content. This content is displayed at a 4:3 aspect ratio with black bars at the sides of the screen.

Menu

Settings

General

Television

Audio

Parental controls

Restart System

10:03 PM

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30

Connections – Subscribe to HD

6 Press the arrow buttons to check the option that best describes your television:

• 4:3 standard definition

• Widescreen standard definition

• 720p on HD screens

• 1080i on HD screens

7 Press the arrow buttons to highlight Continue and press OK. The FibreOP

TV PVR or receiver attempts to detect your television screen size and other information.

If your television is capable of switching to the option you chose, a message appears confirming that the change has been made.

If the PVR or receiver needs more information about your television, the

Aspect ratio and high definition (Step 1) screen appears. This screen allows you to test the new setting on your screen for 15 seconds to make sure it works.

Highlight Start test and press OK. The Aspect ratio and high definition (Step 2) screen appears.

8 If the picture is the correct size, highlight Keep setting and press OK. A confirmation message appears before returning to live TV.

If you see a black screen or the picture is not the correct size, wait 15 seconds for the test to end. The Aspect ratio and high definition (Step 3) screen appears. Highlight I saw a black screen. Choose another setting. Press OK. The

Screen aspect ratio and high definition screen reappears. Repeat steps 6 to 8 until you find the setting that works best with your television.

HD televisions usually display best in 1080i or 720p. Check the manual for your TV for more information.

Settings

Screen aspect ratio and high definition

Continue

Cancel changes

10:05 PM

Choose the aspect ratio and resolution for your TV, then shoose Continue.

4:3 standard definition

Widescreen standard definition

720p on high-definition screens

1080i on high-definition screens

Settings

Aspect ration and high definition (Step 1)

10:06 PM

Your TV may not be able to display 1080i on high-definition screens. To verify if this is the correct setting for your TV, choose Start test. If you don’t see anything during the test, wait 15 seconds and then choose another setting.

Start test

Cancel changes

FibreOP Internet

FibreOP Internet is the fastest internet.

• No one else gives you the fastest overall Internet speeds.

• Stays fast for your whole family and all their devices.

• No usage caps or fees and a FREE wireless modem.

• Add anti-virus, parental control, anti-spyware, and personal firewall all for only $3.95/mo.

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32

FibreOP Internet

Setting up Wireless Home Networking

FibreOP Internet includes FREE wireless/Wi-Fi access – which is ready to use.

Connecting a device wirelessly

1 Ensure wireless is enabled on your device (laptop, tablet, smartphone, etc...)

2 Locate your assigned network name (SSID) and password (WPA/WPA2) on the sticker on your modem, as illustrated in the image to the right

3 Select your assigned name from the list of available appearing on your device, follow the connection steps as outlined in your device user guide

(or on the screen) and enter the password when prompted

4 For information on how to configure your specific computer or tablet operating system, please refer to your device user guide and/or the

FAQs/Troubleshooting Guide, located at the back of this booklet or go to http://fibreopinfo.ca/support

Setting up FibreOP Email

FibreOP Internet includes up to 5 email addresses for your family. Each mailbox comes with 2GB of space and includes anti-spam functionality to limit the number of unwanted email. FibreOP email also includes webmail access to your

Email account. You can access webmail at http://webmail.fibreop.ca.

Power

WA

N Ethernet

Internet

LAN Ethernet

HPNA

USB

Wireless

Wi-

Fi PR

OTECTED

UP

SET

FibreOP Internet

FibreOP Internet Security Services

With FibreOP Internet, you have the option to add a complete suite of Security Services

Including:

Anti-Virus

• Helps protect your PC from viruses

• Provides 24/7 protection

• Automatically updates for greater protection

Personal Firewall

• Helps protect your personal information from computer hackers

• Presents real-time alerts

• Provides logs of blocked connections

Parental Control

• Helps to keep your family safe from inappropriate content

• Blocks over 32 million websites

• Allows you to schedule restricted access

Anti-Spyware with Fraud Protection

• Helps protect your PC and privacy from spyware

• Removes any spyware found

• Automatically updates for greater protection

• Blocks fraudulent or “phishing” sites

Internet Security is something our company takes very seriously. These products are provided to protect your PCs and family, while we also have an Acceptable

Use Policy designed to protect all of our customers. For more information (and to download the latest version of our Security Service products) please go to http://internetsecurityservices.net/

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FibreOP Home Phone

FibreOP Home Phone delivers reliability you can trust so you can always be in touch.

Enjoy a fully loaded Home Phone service with:

• Reliability you can trust

• FREE unlimited features including new Voicemail to Email

• 5¢/min. World Long Distance plus unlimited calling options available

• Crystal clear voice quality

Voicemail Temporary Password: When prompted for your temporary password enter your 7 digit telephone number. The system will prompt you to change this temporary password to a new one.

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Feature Spotlight

Feature

Call Director

Call Display

Call Waiting

Call Return

Call Forwarding

Ident-a-Call

Brief Description

Answer your calls where you want when you want.

See a caller's name and number before you pick up the phone.

Notifies you of a second incoming call when you're on the phone.

*69 Last Call Return - provides you with the number of your last caller. It can be used with Call Waiting if you ignored the ‘beep’.

*66 Busy Call Return - gives you a special ring when a busy line is free.

Press *72 and wait for the rapid dial tone.

-Dial the number you want your calls forwarded to.

-If call is answered, Call Forwarding is set.

-If the called number is busy or doesn’t answer, hang up immediately and repeat the above steps. When you hear 2 beeps, hang up and your Call Forwarding is now in effect.

-If you forward your calls to a long distance number, you will be charged for the long distance call (not the person calling you).

-To cancel Call Forwarding, pick up the receiver and press *73.

Add up to two additional phone numbers to your existing line, each with a different sounding ring.

Feature Spotlight

Feature

Three Way Calling

Voicemail

TalkMail

Brief Description

Add a third person to your call so that you share the call with them.

- While on a call with a second party put them on hold by pressing your link, switchhook, or flash button and wait for 3 tones.

- Key in the number of the third party. When answered, press link again and you will be in a three-way conversation.

- Should the third party not answer or if the line is busy, press link again to return to the original caller.

Takes messages while you’re away from the phone, or even while you’re using the phone! An intermittent dial tone and/or a flashing light on your phone will notify you when a message is waiting.

Dial *99 (temporary password is your 7 digit phone number)

Receive voice messages without requiring voicemail.

Dial *99 (temporary password is your 7 digit phone number)

37

FibreOP Home Phone

38

FibreOP Home Phone Power Unit and Back-up Battery

Like all competitive voice products on the market today, your FibreOP Home Phone installation includes a power supply that is connected to your household power.

This power unit includes a back-up battery that will provide telephone service for approximately 8 hours in the event of a power interruption.

AC

POWER

LOW

BATTERY

REPLACE

BATTERY

MISSING

BATTERY

AC

POWER

LOW

BATTERY

REPLACE

BATTERY

MISSING

BATTERY

?

Silent Alarm Button

The power supply lights indicate the following:

AC Power light – When this light is ON the Power Supply is being powered by

Commercial Power. When this light is OFF the power supply is using battery power.

Low Battery light – When this light is on the Power Supply is being powered by the battery. When this light is flashing the battery has about 10% power remaining.

Replace Battery light – When this light is on the battery needs to be replaced.

Missing Battery light – When this light is on the battery is missing.

FibreOP Home Phone

FibreOP Home Phone Power Unit Audible Alarms

In the event that you hear an audible alarm from the FibreOP Home Phone Power Unit the following table will assist you in understanding why the alarm is sounding and the appropriate action to take.

Audible Alarm Means Alert Sound Action

Backup Mode

Power supply has failed and the battery is now supplying power

1 time/ 1 beep for 1 second duration

No action required

Low Battery

The battery has 10% capacity left

Replace Battery

Battery has failed and should be replaced

4 beeps every min for ½ second duration

Press blue silence alarm button – no further action is required

1 beep every 15 minutes for ½ second duration

Press blue silence alarm button 1 –

Call 1 866 342-7367 for assistance

1 Once the alarm silence button has been pressed the alarm will remain silent for 24 hours at which time it will sound again reminding you that the battery requires replacing.

When the battery has been replaced the alarm will clear.

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Bell FibreOP Services

TERMS & CONDITIONS

READ THIS AGREEMENT CAREFULLY. IT IMPOSES OBLIGATIONS ON YOU WITH RESPECT TO PURCHASING, USING, and CANCELLING Bell FibreOP

Internet, Television, and Telephone Service (THE ‘SERVICES’).

For the purposes of these Terms & Conditions, “Bell FibreOP” or “the Company” refers to the legal entity Bell Aliant Regional Communications, LP. ‘Customer’ includes the person accepting this Service Agreement and any other person using the Service or having access to any equipment or software of either the

Customer or Bell FibreOP with the implied or express permission of the Customer.

Purchasing, PAYING FOR, and Cancelling Service:

1. Where the Customer purchases the Service at a contract rate for a specified number of months (the “Contract Period”), Bell FibreOP guarantees that the contract rate will be continued for the Contract Period. At the end of the Contract Period, Bell FibreOP will (unless otherwise notified by the Customer) continue to provide the Service and bill the customer at the regular non-contract rate.

2. Where the Customer purchases the Service at a contract rate for a Contract Period, and chooses to cancel their service prior to the end of the Contract

Period, the Customer will be charged an early termination fee of $20 for each month remaining in the term, which is not a penalty but rather an estimate of anticipated damages which Bell FibreOP would likely suffer as a result of early termination. This early termination fee will be waived where the cancellation occurs within the first 30 days of Service, or as otherwise determined by Bell FibreOP in its sole discretion.

3. If the Customer cancels the Service, the termination will be effected thirty (30) days from the date of the notice of cancellation to Bell FibreOP, and the

Customer will be charged the regular service fees plus all applicable taxes for that 30-day termination period (in addition to the cost of non-returned Bell

FibreOP equipment, and other applicable fees and charges.) This requirement of 30 days notice will be waived in any case where the early termination fee of $20 for each month remaining in the term is charged.

4. The Customer will, upon cancellation or termination of the Service, return the Bell FibreOP equipment or will reimburse Bell FibreOP for the replacement value of said equipment.

5. If a service call is required to restore Service which has been terminated for non-payment, a service restoration charge will apply.

6. Past due accounts will be subject to late payment charges. Other fees and charges may also be assessed on delinquent accounts. For example, cheques which are dishonoured or returned for insufficient funds, or a refused bank account/credit card pre-authorized debit will be subject to an “NSF Fee”.

7. Any questions or discrepancies regarding invoice charges must be reported to Bell FibreOP within 90 days of the billing date. Failure to contact us within this time period will constitute acceptance of all charges.

USING FIBREOP INTERNET SERVICE

8. The Customer will have access to the Internet to be operated from a single personal computer or a Bell FibreOP authorized network, available on Bell

FibreOP’s PC Local Area Network Server. Bell FibreOP’s PC Local Area Network Server is not to be a point of connection for an unauthorized network of computers.

9. Any software or other computer program provided to the Customer remains the property of Bell FibreOP and/or its suppliers may not be copied in whole or in part. Bell FibreOP may add or remove software, computer programs, documentation, and any other content made available in association with the Service without prior notice or liability to the Customer.

10. The Customer will ensure wireless home network is secure and accessible only by household wireless networked devices within the customer’s home or household property.

11. The Customer will abide by the Bell FibreOP Internet Acceptable Use Policy in using Internet Service or Bell FibreOP Email.

12. Bell FibreOP will not be responsible for any damage caused by any installation of equipment and/or software, whether such equipment and/or software is installed by Bell FibreOP, the Customer, an Authorized Dealer, or any other party.

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USING EMAIL

13. Any Bell FibreOP email account which has not been accessed by the Customer in 60 days will be considered inactive and placed in a “suspended” state.

While in this state, the account will not receive email and these emails will be bounced back to the originator. If the account is not reactivated by the

Customer within an additional 60 days after being suspended, the account will be deleted.

USING FIBREOP TELEVISION SERVICE

14. Customer will only access the TV Service from the Bell FibreOP supplied connection and set top box. Customer may use Bell FibreOP equipment only at the TV Service address identified on Customer’s invoice.

15. Customer agrees to pay all charges related to pay-per-use programs ordered from Customer’s address, regardless of who places the order for those programs.

16. Any unauthorized attachments to Bell FibreOP’s cable or equipment, interfering or tampering with our cable or equipment, and/or unauthorized use of our signals are prohibited and may constitute theft under the Criminal Code of Canada.

17. Customer agrees not to reproduce by any means any part of the network signal, except as specifically authorized by Bell FibreOP in writing; however,

Customer may use videotape recorders, personal video recorders or other similar devices for private, non-commercial duplication of video programming.

18. Customer agrees not to participate in the exhibition or distribution of the TV Service in a commercial or public setting or in any location which charges an admission fee, cover charge or like fee.

USING FIBREOP TELEPHONE SERVICE

19. The Service will not be available during network outages, including during planned hardware or software upgrades. Additionally, if there is a power outage which lasts so long that the battery back-up attached to the equipment at the Customer’s premises has been depleted, the Service will not be available. For clarity, an outage in the Service will also impact a customer’s ability to contact emergency services during the outage.

20. The Customer is solely responsible for the supply of electrical power necessary for the Service to function. Unless otherwise specified by Bell FibreOP, the

Customer is responsible to replace the battery when prompted to do so by the battery back-up.

21. The equipment at the Customer’s premises may have to be configured in certain ways or maintained in certain locations for the proper operation of the

Service, and therefore, the equipment should not be moved, tampered with or relocated.

22. The Customer is responsible to inform all persons who may be present at the Customer’s premises, including residents, guests, and other persons, of the limitations described in this section.

23. In addition to the limitations of liability which generally apply to the provision of the Service, the Company and its providers will not be liable to the

Customer or any third party for any inability to use the Service as a result of the limitations described in this section or the Customer’s failure to comply with the requirements set out in this section. This includes the inability to contact emergency services if the Service is unavailable.

LIMITS ON BELL FIBREOP’s LIABILITY

24. The Customer assumes total responsibility and risk for use of the Service. Bell FibreOP makes no representations or warranties of any nature, whether express or implied, in relation to any matter connected to this Agreement including the Service, the network, the equipment and/or the software. Bell

FibreOP does not guarantee uninterrupted Service. The company shall not be liable to any customer, user or other person for damages resulting from interrupted Service due to failures or scheduled upgrades on the network, omissions, interruptions, delays, errors or defects in transmission, failures or defects in Bell FibreOP’s facilities, or any other cause.

25. The Customer will be responsible for all losses or damages to Bell FibreOP equipment located on the Customer’s premises. If the Customer deliberately or through a lack of reasonable care, causes loss or damage to our equipment, the Customer may be charged the cost of restoration or replacement of the equipment, with the cost to replace a set top box not exceeding $300.

26. Bell FibreOP’s liability to the Customer for any claim for damages will not exceed the total amount paid by the Customer to Bell FibreOP during the total period giving rise to the claim. Bell FibreOP is not liable for any direct, indirect, special, punitive or consequential damages from events including loss of use, lost profits, damages to third parties, deletion of files and inability to use the Service.

27. The Customer will assume total responsibility and risk for the Customer’s selection of the self-install option. The Customer will indemnify Bell FibreOP for any damages, losses, injuries, claims, demands, penalties, costs and expenses connected with any act or omission by the Customer in relation to the installation and use of the service.

OTHER TERMS & CONDITIONS

28. The Customer agrees that Bell FibreOP, or other parties acting on its behalf, may collect information necessary to the delivery and maintenance of the

Services, which information will be treated in accordance with Bell FibreOP’s Privacy Policy.

29. The Customer will allow Bell FibreOP access to the Customer’s premises at all reasonable hours to install, inspect, repair, maintain, replace, disconnect and/or remove the service and/or Bell FibreOP’s equipment.

30. All Bell FibreOP equipment remains the property of Bell FibreOP and may not be encumbered, loaned, leased or sold. The Customer will obtain appropriate insurance coverage for such equipment.

31. The Customer will not use any equipment, telecommunication facilities or access connections provided by Bell FibreOP other than as expressly permitted in this Agreement. The Service may not be used for illegal activity, for unauthorized access to other computer systems or in a manner that negatively impacts the service levels of other users.

32. These Terms & Conditions are supplementary to any more general Terms of Service that apply to Bell FibreOP’s Regulated and Unregulated Services. In case of any conflict, these Terms & Conditions apply rather than any more general Terms of Service.

33. Bell FibreOP may terminate or amend this Agreement at any time in its sole discretion without notice or liability.

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FSC LOGO

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