Table of Contents

Skyport Communications Overview

ACC0454 Skyport Wi-Fi Key Installation

Setting up a Skyport Account

Installing the Skyport App

Upgrading the Firmware via Wi-Fi

Programming:

Setting the Schedule

Remotely

Remote Sensors:

Installing and Monitoring a Remote Sensor

User Accounts:

Adding Additional Users to

Skyport

TROUBLE-SHOOTING

Adding Another Wire:

Option #1

Adding Another Wire:

Option #2

Wi-Fi Key is not Recognized

Network Connection Errors or Frozen

Screen

Adobe Air is not Installed

Contractor Tips

Skyport Communications Overview

Add Wi-Fi to ColorTouch & get connected in 5 easy steps

Make sure that the firmware of the Color-

Touch thermostat is 2.0 or higher. We

strongly recommend that the firmware be

updated to the latest revision. The firmware

Secure Internet Connection version may be viewed on the thermostat by pressing: Menu, ‘down arrow’, Information, My Thermostat. The most current ColorTouch firmware revision number may be viewed at the bottom of the ColorTouch Assistant

Software home screen.

Install the Wi-Fi Key and connect to a local router

Go to www.venstar.com and create a Skyport account

a. Enter the 16 digit ID code on the thermostat into Skyport

b. Enter the 6 digit confirmation code on the thermostat into Skyport

After receiving the confirmation email from Skyport Messenger, you must click on the link in the email to confirm your account to use Skyport

Download the free Skyport mobile apps for Apple or Android smartphones and tablets.

Computer

Smartphone

Wireless Router in the Home iPad or Tablet

ACC0454 Wi-Fi Installation

ACC0454 Wi-Fi Installation

Insert the Skyport Wi-Fi Key all the way into the SD slot of the ColorTouch thermostat.

The “cut corner” of the Key’s circuit board faces up as shown in figure 1.

ACC0454

Important - Do not install upside down and force in slot or it may damage the thermostat. Wi-Fi key when installed correctly will easily slide in slot.

Installation of the included locking clip is is strongly recommended

With the thermostat removed from the backplate, insert the

Skyport Key.

Install the locking clip as shown in figure 2.

The Locking Clip is seated all the way down next to the circuit board as shown in figure 3. Reinstall the thermostat on the backplate.

ACC0454 Wi-Fi Installation

When the Wi-Fi Key is successfullly detected this screen will appear.

Pressing NO will return the thermostat to the home screen.

Pressing YES will proceed to step 3.

If Wi-Fi setup screen does not appear go to the

Troubleshooting section page vi.

The thermostat will scan for all available networks. Select the appropriate network from the list on the display.

Scans for up to 90 seconds

ACC0454 Wi-Fi Installation

If the network requires security, press

PASSWORD and enter the password on the keyboard, then press DONE. If no security is required, PASSWORD will not appear. Press NEXT to continue.

Select Automatic & Press Next Press OK

Scans for up to 90 seconds

ACC0454 Wi-Fi Installation

You are now at the Accessory Info screen* in the Menu.

The status of the thermostat will show that it is

“Connected” to the Wi-Fi LAN.

The ID on this screen will be needed to create an account to establish a successful connection to Skyport Cloud Services.

*If the Accessory Info screen does not appear then press “Menu”, the “down arrow”, “Accessories”, and “Accessories Info”.

If this procedure is not successful see page vii.

ACC0454 Wi-Fi Installation

Take a picture of this screen or write down the ID code for easy entry into your Skyport account later.

The information displayed on the Wi-Fi status screen includes:

ID: the thermostat and wi-fi key custom ID code

Network: the name of the local router

Signal: the signal strength of the local router

IP: the local IP address

Wi-Fi: how long you have been connected to the local router

Skyport: how long you have been connected to the Skyport Cloud Services

Website: http://venstar.skyport.cloud.com

Setting up a Skyport Account

Setting up a Skyport Account

Logon to

www.venstar.com

and click the

button.

This will transfer you to the

venstar.skyportcloud.com

website.

Click the button

Setting up a Skyport Account

Enter your User Details and press CONTINUE

Read the Getting Started instructions and press CONTINUE

If you need to get back to this screen click: Menu-->Down Arrow-->

Accessories-->Accessories Info

Enter your Device ID from the Wi-Fi Status screen on the ColorTouch and then press the “Verify

Device” button

Setting up a Skyport Account

Your unique Verification Code will appear on the ColorTouch thermostat after you enter your Device ID.

After entering the Device ID, a unique 6-digit Verification Code will appear on your thermostat. Your unique Verification Code must be entered into the Skyport New Account Setup page, then press the Confirm Verification Code Button.

Click the “Create Account” button to finalize your account information.

Setting up a Skyport Account

Click on the link in your Validation email and log in to your Skyport

Account

After creating a Skyport account, the Skyport Messenger will send an email validation to the email listed on the account. The user must click on the link contained in the email to validate the account.

iPhone & iPad Instructions

Go to the App Store on your

iPhone or iPad

Press the Search button

Input “Venstar”

Select Venstar Skyport

Click “FREE” to install

Enter your ID and Password from

the Skyport website.

Installing the Skyport App

Android Instructions

Go to the Google Play Store on your

device

Type “Venstar” in the Search Bar

Select Venstar Skyport

Click “Install”

Enter your ID and Password from the

Skyport website.

Wi-Fi Firmware Update

Most, but not all firmware updates may be “through the air” utilizing the local router and Wi-Fi.

On occasion a firmware update with a large amount of data will require the use of an SD memory card and our ColorTouch Assistant Software.

Update Available (VR2.10)

An update is available for your thermostat, would you like to install it now

?

Your thermostat will restart upon completion.

Update Instructions*

Push the MENU button

Push the SETTINGS button

Push the INSTALLATION SETTINGS button

Push the UPDATE FIRMWARE button

Select YES to update the ColorTouch

* Must have VR 2.06 or later

Programming

Setting the Schedule Remotely

Programming

Setting the Schedule Remotely

Skyport allows you to view and modify schedules and temperatures remotely.

First, open your account and then click

“Thermostats”

Next, scroll to the thermostat you want to change, then select “Properties”

T6800 Programming

Setting the Schedule Remotely

T6800 Commercial ColorTouch Thermostat Programming

In the Properties screen press the

Schedule button to view the time period settings

Make sure the schedule is turned “ON” at the top of the page and then click “Edit

Schedule”

T6800 Programming

Setting the Schedule Remotely

T6800 Commercial ColorTouch Thermostat Programming

Choose the Occupied period you would like to change by selecting “Click to

Edit”

Set the mode, temperatures and start/stop times for your thermostat. Then click

“Enable” program and then “Apply”

T5800 Programming

Setting the Schedule Remotely

T5800 Residential ColorTouch Thermostat Programming

In the Properties screen press the

Schedule button to view the time period settings

Make sure the schedule is turned “ON” at the top of the page and then click “Edit

Schedule”

T5800 Programming

Setting the Schedule Remotely

T5800 Residential ColorTouch Thermostat Programming

Choose the Occupied period you would like to change by selecting “Click to

Edit”

Set the mode, temperatures and start/stop times for your thermostat. Then click

“Enable” program and then “Apply”

Remote Sensors

Installing and Monitoring a Remote Sensor

Remote Sensors

Installing and Monitoring a Remote Sensor

ColorTouch thermostats allow you to select how a wired remote temperature sensor is used:

• Press the "Menu" button

• Press the “Settings" button,

• Press the “Installation Setting” button

• Press the “Sensors” button

• Then select “how” you want to

use your wired remote sensor

ACC-TSEN

Indoor/Outdoor remote sensor

(4

½” x 2¾”)

ACC-TSENWB

Indoor remote sensor

(2

¼” x 1⅜”)

ACC-DSEN

ColorTouch Duct Sensor

(

⅛” x ⅜” x 20ft.)

Sensors can be mounted up to 200ft away on 18 ~ 22 gauge unshielded thermostat wire. Sensors have a temperature range of -40F to 131F

Remote Sensors

Installing and Monitoring a Remote Sensor

Skyport allows you to monitor room air temperature, supply air temperature and troubleshoot HVAC units remotely.

First, highlight the Location and then click “Thermostats”

Next, scroll to the thermostat you want to monitor and click “Sensors”

Remote Sensors

Installing and Monitoring a Remote Sensor

You can troubleshoot a home or building from anywhere with a

ColorTouch thermostat, a Wi-Fi Key and a Supply air duct sensor.

With the ACC-DSEN installed in the supply duct you can:

1. Compare supply duct temperature to thermostats current heat/cool demand

2. Compare supply duct temperature to actual room temperature on thermostat

3. Compare supply duct temperature to outdoor air temperature

4. See the high & low supply duct temperature history (resets automatically at midnight)

User Accounts

Adding Additional Users to Skyport

[email protected]

[email protected]

[email protected]

User Accounts

Adding Additional Users to Skyport

With Skyport the contractor can be added to their customer’s account and given “View Only” access for monitoring, or “View and Modify” access to monitor and control the customer’s thermostats.

When a contractor has each of his/her customers add them to their accounts they will be able to monitor and/or control ALL of their customer’s thermostats from one screen. A powerful Search function is also available to easily find and access specific thermostats from all of your linked accounts.

Using Skyport to manage multiple accounts allows a contractor to:

1) Monitor and Control an entire building’s thermostats

2) Provide individual tenants the ability to “View Only” or “View and Modify” the thermostats for their individual areas

3) Choose who receives e‐mails when the system is not operating correctly, so the owner and/or contractor do not have to constantly monitor the thermostats to see if the units are running correctly

A Homeowner with an individual Skyport Account can:

1) Give his/her contractor the ability to access their thermostats

2) Give other members of the family access to “View Only” or “View and Modify” the thermostats in the house

3) Choose who receives e‐mails when the system is not operating correctly, so the owner and/or contractor do not have to constantly monitor the thermostats to see if the units are running correctly

User Accounts

Adding Additional Users to Skyport

Click on your Username and select “Your

Account”

In the Your Account screen click on the

“Users” option

User Accounts

Adding Additional Users to Skyport

[email protected]

[email protected]

[email protected]

Now click on the “Add User” button

Choose “Add New User” or “Add Existing User”

If an existing user is selected, then that user must have the

“Allow to be added to another account” option set to “Yes” in

their Account Information.

User Accounts

Adding Additional Users to Skyport

Enter the Exisiting User email address and click the Next button

Select “View Only” or “View and Modify” access for each thermostat for this user account

Troubleshooting

Troubleshooting

Adding another Wire: Option #1

Troubleshooting

Adding another Wire: Option #1

This a common problem when replacing a mechanical thermostat or a thermostat powered by batteries. Older thermostats require four wires, but newer more sophisticated thermostats require a fifth wire. This wire is known as the “Common” wire and powers the digital display.

Note: Before starting, it is recommended that you take a picture of the original wiring to the old thermostat as reference to help remember what

terminal each thermostat wire was connected to.

Option #1: The easiest and least expensive option is to sacrifice independent control of your indoor fan

(wiring diagram on next page)

First, disconnect power from your heating and/or cooling system.

Caution: If your heating and cooling system is powered during the thermostat installation process and you accidentally touch the R (red) power

wire to the C (blue or brown) common wire, you will permanently damage either the equipment fuse or the transformer in the equipment.

After disconnecting power from your heating and/or cooling system, move the wire connected to the G terminal

(typically green) that controls your indoor fan to the C terminal (common) on the thermostat.

At your heating and cooling equipment repeat the same step and move the G terminal wire to the C terminal.

At your heating and cooling equipment place a jumper wire from the Y equipment terminal to the G equipment terminal. This will allow the fan to turn on when the thermostat is calling for cooling or heating but it will not give you independent fan control from the thermostat.

Troubleshooting

Adding another Wire: Option #1

First, disconnect power from your heating and/or cooling system.

R W C Y G

W

Y

C

R

G

Note: This solution will work for most heating furnaces or heat pumps (about 90% of all equipment) however it may not work for some electric resistance heating units that require the thermostat to energize the G terminal during a call for heating.

Troubleshooting

Adding another Wire: Option #2

Option #2: Purchase Venstar's ACC0410 Add-A-Wire accessory. Add-A-Wire enables one thermostat wire to control two thermostat signals. Installation is simple and very inexpensive allowing you to make a 4 wire system into a 5 wire system. Also, multiple Add-A-Wires may be used to turn a 4 wire system into a 6 wire system. Steps 1 and 2 from page ii are identical

(wiring diagram on next page)

:

First, disconnect power from your heating and/or cooling system.

Caution: If your heating and cooling system is powered during the thermostat installation process and you accidentally touch the R (red) power

wire to the C (blue or brown) common wire, you will permanently damage either the equipment fuse or the transformer in the equipment.

After disconnecting power from your heating and/or cooling system, move the wire connected to the G terminal

(typically green) that controls your indoor fan to the C terminal (common) on the thermostat and the C terminal heating and cooling equipment.

As shown in the wiring diagram, use the wire connected to the Y terminal (typically yellow) to connect the Diode ''Y'' wire at the thermostat (blue) to the Add-A-Wire Accessory wire at the equipment (also blue).

At the thermostat connect the Diode ''Y'' Green wire to the G terminal and the Diode ''Y'' Yellow wire to the Y terminal on the thermostat.

At the equipment connect the Accessory Green wire to the G terminal, the Accessory Yellow wire to the Y terminal, the

Accessory Brown wire to the C terminal, and the Accessory Red wire to the R terminal on the equipment.

First, disconnect power from your heating and/or cooling system.

Troubleshooting

Adding another Wire: Option #2

Separates the fan and compressor signals back to their individual terminals

Note: The Add-A-Wire is not compatible with 2-Wire systems and may not be used on the R or C wires.

R W C Y G

Allows fan and compressor to be operated independently on the same wire

Existing thermostat wire

W

Y

C

R

G

Troubleshooting

Wi-Fi Key is not Recognized

When the Wi‐Fi Key is inserted into the thermostat nothing happens.

If Wi‐Fi setup screen does not appear the Key may be inserted incorrectly or the thermostat may have outdated Firmware. To check the

Firmware Version:

Press the MENU button on the Home Screen

When the icons come up, press the DOWN arrow button

If the firmware is 2.03 or higher and still does not show the

Wi‐Fi setup screen, try taking the Skyport Wi‐Fi Key out and reinserting it

Press the INFORMATION button

Press the MY THERMOSTAT button

In the lower left of the screen is the Firmware version

If the software is not 2.03 or higher please visit

http://venstar.com/Support/

and click on the “Helpful Tips” tab to read through the following tutorials:

“How to install the ColorTouch Assistant software

on your computer”

“How to update the Firmware on your T5800

Residential ColorTouch Thermostat”

With the thermostat removed from the backplate, insert the

Skyport Key.

Install the Locking

Clip as shown in figure 2.

If the Wi‐Fi still does not come up, reset your thermostat

(see the “Factory Default” section in your thermostat manual) then reinsert and hold the Wi-Fi key in the thermostat

The Wi‐Fi setup should be displayed. If required, lock the

Wi-Fi key into the thermostat (see below).

The Locking Clip is seated all the way down next to the circuit board as shown in figure 3. Reinstall the thermostat on the backplate.

Troubleshooting

Network Connection Errors or Frozen Display

After the network is selected, the thermostat scans for 90 seconds and the screen displays

“Error unable to connect to network”.

This usually happens because the wrong password was entered. Try using a smart phone, tablet, or computer to connect to the Wi‐Fi network. It is recommended that you try one of these at the same location as the thermostat. If connection with one of these devices is possible, then the thermostat should also connect.

You should also look at the Wi‐Fi signal strength by pressing

MENU on the home screen of the thermostat, then the DOWN arrow to ACCESSORIES and finally ACCESSORY INFO.

If the signal strength is less than 10% you should either move the Wi‐Fi wireless router closer the thermostat or put in a

Wi‐Fi repeater.

Another suggestion would be to purchase a newer more powerful router. They typically cost around

$60.00.

New software does not load, display freezes,

or Wi‐Fi Key not recognized.

There are some instances where your thermostat may need to be rebooted like a computer or Smartphone. This can be done by turning the power to the thermostat off and back on.

Grasp the faceplate with both hands

Place thumbs under plastic ridge on bottom of thermostat, and slowly pull the bottom of the faceplate upwards, without pulling the top.

The thermostat will hinge upwards, disconnecting the baseplate from the faceplate causing the screen to go blank, and powering off the thermostat.

Now push the faceplate back onto the baseplate, securing it once more.

The thermostat will load a white screen with a logo on it, and then begin starting up.

Once the thermostat finishes starting you have successfully “Power Cycled” the device.

Troubleshooting

Adobe Air is not Installed

When installing Color Touch Assistant you get an error that says "ADOBE AIR IS NOT INSTALLED”.

First try installing Adobe Air by clicking the blue

“Install Now” button.

If that fails, reboot your computer, and try the “Install

Now” button again.

After trying to reboot and install still fails, download

Adobe AIR directly from Adobe's website.

http://get.adobe.com/air/

If problems continue to persist, follow the detailed help offered directly from Adobe at http://helpx.adobe.com/air/kb/troubleshoot‐airinstallation‐windows

Troubleshooting

Contractor Tips

When your salesman or service technician is in the home have him or her ask the homeowner if they would like to be able to change the temperature in the house from their smartphone. If they say yes, have the installer ask the homeowner if they can check out the Wi‐Fi in the house to see if it will support the

ACC0454 Skyport Wi-Fi Key. Then take the smartphone to the vicinity of the thermostat and try to connect to the homeowner’s Wi‐Fi network. The installer may have to ask for the Wi‐Fi password. Next, by going to the settings icon on the iPhone, click on Wi‐Fi, choose the network, and enter the password. At this point the installer can see if the Wi‐Fi thermostat is going to hook up without any problems. If they can connect with the iPhone, iPad, etc., then the thermostat will also connect. Have the installer save the network name and password for the customer.

You can set up a Wi‐Fi thermostat at your office for a customer’s home or office. All you will need is an e‐mail address (you can get one free from Google) or you can use the customer’s e‐mail address and password if they choose to provide it. Set the thermostat up using your office Wi‐Fi and password for you router. When the installer goes out to install the thermostat all he or she will need to do is go to MENU on the home screen. Press the DOWN arrow and then the ACCESSORIES button. Finally press the SETUP button. The thermostat will then scan for all the networks in the house. Click on the correct network and enter the password to complete the process.

It is imperative that you have a supply air temperature sensor to troubleshoot and monitor their HVAC system. In most cases you can use the thermostat wire that goes from the thermostat to the rooftop unit, furnace, etc. Since the thermostat wire ends at the control panel of the unit, it is a short, easy run to put the temperature sensor in the supply air. If you only have five wires then you can use one or two Add-A-Wires

(ACC0410) to free up wires for the sensor. If you have a long run from thermostat wire you may not be able to use the thermostat wire. A separate wire must be run or use shielded wire. There is no way of telling if a problem exists until you try using the thermostat wire. If the temperature fluctuates two or three degrees when nothing is running, you will need to use shielded wire.