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2
Level 1 and 2 Service Manual
C350 Series
Dual Band Wireless Telephone by Toko ([email protected])
C350 Series
Level 1 and 2 Service Manual
C350 Series
6809456A82
Contents
Contents
Contents
6809456A82 January 23, 2003 i
Contents Product Family C350 Series ii January 23, 2003
Level 1 and 2 Service Manual
C350 Series
6809456A82
Introduction
Introduction
Product Identification
Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.
Product Names
Motorola
®
Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product names included in Product Family 0C67 (C350 Series) telephones are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
1.
This device may not cause any harmful interference, and
2.
must accept interference received, including interference that may cause undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
6809456A82 January 23, 2003 1
Introduction
1 and 2
C350 Series
6809456A82
C350 Series
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola’s prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of C350 Series telephones. Refer questions about this manual to the nearest Customer Service Manager.
A product family is the group of products having the same Account Product Code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)” later in this manual.
Audience
This document aids service personnel in testing and repairing C350 Series telephones. Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating to C350 Series telephones, and also to provide procedures and processes for repairing the units at Level 1 and 2 service centers including:
• Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.
2 January 23, 2003 6809456A82
Level 1 and 2 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject matter.
G Caution: Emphasizes information about actions which may result in equipment damage.
E Warning: Emphasizes information about actions which may result in personal injury.
E
Keys to be pressed are represented graphically. For example, instead of “Press the Enter Key”, you will see “Press
E
”.
Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or
ALERTS
or ALERTS .
Information that you need to type is printed in boldface type
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early on after the date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product Service training should be arranged through the local Motorola
Support Center.
6809456A82 January 23, 2003 3
Introduction C350 Series
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number, description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A.
Phone: 800-422-4210
FAX: 800-622-6210
Outside U.S.A.
Phone: 847-538-8023
FAX: 847-576-3023
To order spare parts in the EMEA region call +44 131 479 1274.
To order spare parts in Asia call +65 648 62995.
4 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
Specifications
General Function
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing
Channels
Modulation
Transmitter Phase Accuracy
Duplex Spacing
Frequency Stability
Operating Voltage
Average Transmit Current
Average Stand-by Current
Dimensions
Size (Volume)
Weight
Temperature Range
Battery Life, 600 mAh Li Ion Battery
Specification
824-848 MHz Tx
869-893 MHz Rx
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
1850-1910 MHz Tx
1930-1990 MHz Rx
200 kHz
174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier
GMSK at BT = 0.3
5 Degrees RMS, 20 Degrees peak
45 MHz GSM, 95 MHz DCS, 80 MHz PCS
± 0.10 ppm of the downlink frequency (Rx)
+3.0V dc to +4.2V dc (cell)
+4.4V dc to +6.6V dc (external charger jack with 2.4 K ohm resistor)
300 mA max
4.0 mA max (DRX2), 2.0 mA max (DRX9)
130 mm x 46 mm x 24.5 mm
(5.1 inches x 1.8 inches x 0.96 inches)
105 cc (6.4 in
3
)
106 gm (3.74 oz) with cell
-10° C to +55° C (+15° F to +130° F)
Talk time up to 300 minutes
Standby time up to 300 hours
All talk and standby times are approximate and depend on network configuration, signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
RF Power Output
Output Impedance
Spurious Emissions
Transmitter Specification
33 dBm nominal GSM 900
30 dBm nominal GSM 1800
30 dBm nominal PCS
50 ohms nominal
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
Receive Sensitivity
RX bit error rate (100k bits) Type II
Channel Hop Time
Time to Camp
Receiver Specification
-106 dBm GSM 900,
-104 dBm GSM 1800,
-104 dBm PCS
< 2%
500 microseconds
Approximately 5-10 seconds
6809456A82 January 23, 2003
Specifications
5
Specifications
Speech Coding Function
Speech Coding Type
Bit Rate
Frame Duration
Block Length
Classes
Bit Rate with FEC Encoding
Specification
Regular pulse excitation / linear predictive coding with long term prediction (RPE LPC with LTP)
13.0 kbps
20 ms
260 bits
Class 1 bits = 182 bits; Class 2 bits = 78 bits
22.8 kbps
C350 Series
6 January 23, 2003 6809456A82
Level 1 and 2 Service Manual Product Overview
Product Overview
Motorola C350 mobile telephones feature global system for mobile communications
(GSM) air interface, general packet radio service (GPRS) transport technology, and wireless application protocol (WAP) Internet browser. The mobile telephone uses a simplified icon and graphical-based user interface (UI) for easier operation, allow short message service (SMS) text messaging, and include clock, alarm, datebook, calculator, and caller profiling personal management tools. The C350 is a dual band phone that allows roaming within the GSM 850,GSM 900 MHz and digital cellular system (DCS) 1800 MHz and 1900 PCS bands.
C350 telephones support GPRS and SMS in addition to traditional circuit switched transport technologies. GPRS, where available, provides substantial increases in mobile data communications performance and the efficient use of radio spectrum.
Data transmission rates for GSM networks can potentially increase from the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased data rate is by no means the only benefit provided by GPRS. A key advantage is the provision of a permanent virtual connection to the network. This “always on” connection is possible because GPRS uses packet data transfer so that, for example, email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and adding convenience and immediacy to data services access. The “virtual” nature of this connection means that network resources are not consumed during periods when a user is not actually sending or receiving data.
The telephones are made of polycarbonate plastic with a metal enclosure. The display and speaker, as well as the 18-key keypad, transceiver printed circuit board
(PCB), microphone, charger and headphone connectors, and power button are contained within the candy bar form-factor housing. The 600 mAh Lithium Ion (Li
Ion) battery provides more than 300 minutes of talk time with up to 300 hours of standby time
1
. The phone accepts 3V mini subscriber identity module (SIM) cards which fit into the SIM holder under the rear housing cover. These telephones feature a 96 x 64 pixel 900 square millimeter high-resolution graphics display and an internal antenna.
Features
C350 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM GPRS communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Lower voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full rate modes of transmission
• Supports SMS, concatenated SMS, and cell broadcast messages
2
• Supports GPRS, circuit switched, and SMS networks
2
• WAP 1.2.1 compliant
• Super enhanced sound engine
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6809456A82 January 23, 2003 7
Product Overview C350 Series
• 96 X 65 pixel color graphical display with 4 lines of text, 1 line of icons, and 1 line of prompts
• Display zoom
• Display animation
• VibraCall® vibrating alert
• 4-Way navigation key
• Downloadable wallpaper and ring tones
3
• Voice activation for phone book entries
• Simplified text entry using iTAP™ predictive text entry
• Calling line identification
• Supports call diverting for incoming voice calls
• Supports 3V SIM cards
• SIM Toolkit™ Class 2 (STK)
• Personal management tools calculator with currency converter, real time clock with date, reminders, and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
• Hearing Aid Telephone Interconnection System (HATIS) support
• Chat messaging via WAP over GPRS
• Multiple destination SMS
• TrueSync™ Multi-Point Synchronization Capability
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10 voice tags can be stored.
➧
The user cannot place or receive calls while adding voice tags to the phone’s memory.
➧
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 1.2 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The C350’s microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
➧
Bitmap image data will download as text. If the image is larger than the screen, only part of the image will display.
8
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Product Overview
➧
If the user receives a call while in browser mode, the browser will pause and allow the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
➧
User must subscribe to a caller line identification service through their service provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to carrier, service center, or factory flexed WAP site. The specific site can also be entered by the user. Chat messaging is a carrier option.
Personal Information Management
The C350 telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer or PDA.
6809456A82 January 23, 2003 9
General Operation C350 Series
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The C350 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).
Internal Antenna Earpiece
10
Left Soft Key
Per form functions identied by left display pr ompt.
Menu Key
Right Soft Key
Per form functions identied by right display pr ompt.
Send Key
Make and answer calls, view r ecent dialed calls list.
Navigation Key
Scr oll through lists, set volume.
Power/End Key
Press & hold to power phone on
& off.
Press & r elease to end phone calls, exit menu system.
Microphone Headset
Connector Port
USB Connector Port
Inser t accessories.
Power Connector Port
Inser t charger .
021021o
Figure 1. C350 Telephone Controls and Indicators Locations
Menu Navigation
C350 telephones are equipped with a simplified icon and graphical-based user interface. The phone also features a user-definable Quick Access menu that is
accessed by holding down the MENU key. See Figure 3 for details of the C350 menu
structure. A 4-way navigation key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The LCD provides an 900 square millimeter color display with user-adjustable contrast settings for optimum readability in all light conditions. The large bitmapped 96 x 65 pixel display includes up to 4 lines of text, 1 line of icons, and 1 line of prompts.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual General Operation
Display animation makes the phone’s icon menu move smoothly as the user scrolls up and down.
➧
Whether a phone displays all indicators depends on the programming and services to which the user subscribes.
Figure 2 shows some common icons displayed on the LCD.
Service
Inidcator
Signal
Strength
Indicator
Aler t Type
Indicator
In Use
Indicator
Roam
Indicator
Text Entr y
Indicator
(if applies)
Message
Indicator
Batter y
Level
Indicator
Menu Indicator
020158o
Figure 2. C350 Display Icon Indicators
1.
Signal Strength shows the strength of the phone’s connection with the network. Calls cannot be sent or received when the “no signal” indicator is displayed.
2.
In Use Indicator icon indicates a call in progress.
3.
Roam Indicator icon appears when the phone uses another network system outside the user’s home network. When leaving the home network area, the phone roams, or seeks, another network.
4.
Message Waiting Indicator
4
appears when the phone receives a text message.
5.
Voice Message Waiting Indicator
icon indicates when the phone receives a voicemail message.
6.
Battery Level Indicator shows the amount of charge left in the battery.
7.
Real Time Clock shows the current time.
8.
Menu Indicator provides access to the phone’s main menu.
9.
GPRS Indicator
indicates when the phone is currently functioning in GPRS mode.
10. Alert Setting Indicator indicates the phones current ringer alert setting.
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6809456A82 January 23, 2003 11
General Operation C350 Series
User Interface Menu Structure
Figure 3 shows the C350 telephone menu structure.
Main Menu
Recent Calls
Received Calls
Dialed Calls
Notepad
Call Times
Call Cost
Service Dial
Fixed Dial
Phonebook
Datebook
Quick Dial
Messages
Voicemail
Text Msgs
Browser Alerts
Info Services
Quick Notes
Outbox
Drafts
2Click
Voice Dial
SIM Applications
WebAccess
Calculator
Games
Settings
Settings Menu
Ring/Vibrate
Alert
Alert Detail
My Tones
Call Forward
Voice Calls
Fax Calls
Data Calls
Cancel All
Forward Status
Phone Status
My Tel. Numbers
Credit Info/Available
Active Line
Battery Meter
Other Information
Browser Setup
In-Call Setup
In-Call Timer
Call Cost Setup
My Caller ID
Talk and Fax
Answer Options
Call Waiting
Security
Phone Lock
Lock Application
Fixed Dial
Call Barring
SIM Pin
New Passwords
Other Settings
Personalize
Main Menu
Keys
Greeting
Quick Dial
Initial Setup
Time and Date
1-Touch Dial
Backlight
Zoom
Scroll
Animation
Language
Battery Save
Contrast
DTMF
Master Reset
Master Clear
Network
Car Settings
Headset
020159o
Figure 3. C350 Menu Structure
Alert Settings
In addition to preset ring tones, C350 telephones allow the user to download additional ring tones via SMS to your PC. (Availability is carrier and Network dependant).
Motorola C350 phones incorporate the VibraCall® discreet vibrating alert that helps to avoid disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate
Additionally, the profiling feature allows users to identify incoming calls by a specific ringer tone.
12 January 23, 2003 6809456A82
Level 1 and 2 Service Manual General Operation
Battery Information
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Embedded Battery Removal
Removing the battery causes the device to immediately shut down and any pending work (partially entered phone book entries or outgoing messages, for example) is lost.
E
All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
G
If the battery is removed while receiving a message, the message will be lost.
➧
To ensure proper memory retention, turn the phone OFF before removing the battery. Immediately replace the old battery with a fresh battery.
G
Ensure battery switch is always in the ON position.
6809456A82 January 23, 2003 13
General Operation
14
C350 Series
Battery Date Code
The battery date code is a 15 position alphanumeric code that provides, back end manufacture site information, year and week of manufacture date, cell type and vendor information.
The battery date code is used for cell phone batteries that were manufactured beginning in March 2000. The following paragraphs provide more detail about the battery date code.
1.
Backend Pack Manufacturing Site (first position of battery code)
A = Motorola Penang
B = T.D.I. Mexico
C = Motorola China L = Motorola
Lawrenceville
D = T.D.I. Shanghai, China M = TDI, Malaysia
E = ESG, Evadin, Brazil N = TDI, Manau, Brazil
F = ESG, Propower, Korea O =
G = P = Intesys Arizona
H = Motorola Harvard
I = Motorola lreland
J= ESG, Chihuahua
K= T.D.I. Romeoville
Q =
R =
S = T.D.I Scotland
T = T.D.I Downers
Grove
U = T.D.I. Hungary
V =
W = ESG, Sung Woo
X = ESG, Foxlink, China
Y = P&K (G.E.T.)
Systems, Korea
Z =
2.
Cell code and vendor (second and third position of battery code):
2 alpha characters.
Cell Reference
Designator
Vendor Size Part Number
IA A&TB 6.6x30x48 LGQ633048C
1B A&TB 6.6x30x48 LGQ633048D
1C A&TB 6.6x30x47.2
1D A&TB 8.8x34x48 LGQ863448C
1E A&TB 8.8x34x47.3
1F A&TB 18x65 LGR18650E
IG A&TB 7.5x14.5x48
1H A&TB 10.5x43.6 TH550AAA
3F Toshiba
1/3A GPZSAFK 3G Gold Peak
3H Toshiba
January 23, 2003 6809456A82
Level 1 and 2 Service Manual
6809456A82
General Operation
4N
4P
4R
4J*
4K
4L
4M
4E
4F
4G
4H
4B
4C
4D
Cell Reference
Designator
Vendor
3J Saft
3K Maxell
3L NEC-Moli
3M Mitsubishi
3N Toshiba
3P Panasonic
Size
AA
Part Number
VHAA1200
4.4x34x56 Lipmo001
6x34x50 CGP34506
3R Toshiba
3S NEC-Moli
3T BYD
3U* Panasonic
3V
3W
LL-AAAA
Sanyo (Toshiba) 6mm NiMH
LG Chemical 6x30x48
HHR70QAB4
THF6M
ICP633048
3X
3Y
3Z*
4A
BYD
BYD
Panasonic
Peacebay-
Manual
BYD
5.4x30.1x48.2
6x34x50
6.2x35.2x16.
6mm NiMH
4x30x48
Peacebay-Auto 6.4x16.34
Sanyo 6mm NiMH
BYD
Sony
LG Chemical
LG Chemical
8x3 x47.5
34x67
8.6x34x48
6.3x 34x50
LP053048A
LPO53048A
HF6OSS
F6MG
F6MG
F6MP
HFC1U
LP083448SH
UP423467A4H
ICP863448
ICP633450
BYD
GS Melcotec
LG Chemical
Toshiba
Sanyo
Toshiba
Toshiba
4x30x41
4.6x29.5x41
4.2x30x48
5.5x30x48
3.8x34x50
4.4x34x50
4.4x30x48
LP043O41A
LP423041A
ICP423048
LGQ553048U
UF383450P
LGQ443450U
LGQ443048U
January 23, 2003 15
General Operation C350 Series
Cell Reference
Designator
4S
4T
Vendor
Lishen
Panasonic
Size
06x30x48
AAAALL
Part Number
LP0601AE
HHR70QAB4
3.
Cell date code (fourth fifth and sixth position of battery code) consisting of characters as stated on cell pack by cell manufacturer. If a 3 digit code is not used, place a period in the sixth position.
4.
Line and shift manufactured (optional) (seventh and eighth positions of battery code)
5.
Year of battery manufacture (ninth position of battery code)
1990 = A 1997 = H 2004 = O 2011 = V
1991 = B 1998 = I 2005 = P 2012 = W
1992 = C 1999 = J
1993 = D 2000 = K
2006 = Q
2007 = R
2013 = X
2014 = Y
2015 = Z 1994 = E 2001 = L
1995 = F 2002 = M
2008 = S
2009 = T
1996 = G 2003 = N 2010 = U
6.
Week of manufacture (tenth and eleventh positions of battery code).
A=0
B=1
C=2
D=3
E=4
F=5
G=6
H=7
I=8
J=9
7.
Front end corepack manufacturing site (twelfth position of battery code (see step 1)).
Example of a battery date code: A1V90311JCCC... position 1 = A = Motorola Penang.t (Backend Pack) position 2 & 3 = 1V = Panasonic, AAA, HHR55B2 position 4, 5 & 6 = 903 = cell date code (from manufacturer) position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.) position 9 = J = 1999 = Year of battery pack manufacture position 10 & 11 = CC = week twenty two. (backend pack) position 12 = C = Motorola, China. (Frontend Core Pack) position 13, 14 & 15 = placeholders (...) to indicate pack has not been relabeled.
16 January 23, 2003 6809456A82
Level 1 and 2 Service Manual General Operation
8.
Batteries sold in China have a 16 character date code:
Example: YYYYMMDDABCXXXX
Where YYYYMMDD is the actual battery manufacturing date
A is the line number
B is the shift number (A,C is day shift; B, D is night shift)
C is a serial number from A to Z
XXXX is a sequence number
9.
Embedded battery packs use a 6 character date code:
Position 1 is the manufacturing site:
Manufacturing Site
BYD
ESG
GSMT China
GSMT Japan
LG China
LG Japan
Maxell China
Maxell Japan
TDI
Toshiba China
Toshiba Japan
Code a b c f g d e j k h i
Position 2 and 3 is cell code and vendor. See step 2.
Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6.
Operation
For detailed operating instructions, refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual.
G
Ensure battery switch is always in the ON position.
17 6809456A82 January 23, 2003
General Operation C350 Series
18 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
1 and 2
6809456A82
C350 Series
Tools and Test Equipment
Tools and Test Equipment
Table 1 list the tools and test equipment used on C350 Series telephones. Use either
the listed items or equivalents.
Table 1. General Test Equipment and Tools
Motorola
Part Number
1
Charger
Description Application
Used to charge battery and to power phone
0180386A82
Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band)
GSM / DCS / PCS Test SIM
Provides protection from damage to phone caused by electrostatic discharge (ESD)
8102430Z04
6680388B67
Used to enable manual test mode
6680388B01
RSX4043-A
Disassembly tool, plastic with flat and pointed ends (manual opening tool)
Tweezers, plastic
Torque Driver
Used during assembly/disassembly of phone
Used during assembly/disassembly
Used to remove and replace screws
—
Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus or equivalent
Used with torque driver
HP34401A
2
Digital Multimeter Used to measure battery voltage
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
6809456A82 January 23, 2003 19
Disassembly C350 Series
Disassembly
This section describes how to disassemble a C350 Series telephone. Tools and
equipment used are listed in Table 1, preceding.
G
Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
G
Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components.
Removing and Replacing the Rear Housing Cover
1.
Ensure the phone is turned off.
2.
Press down on the rear housing cover latch on the top end of the phone, gently lift the rear housing cover away from the latch and slide the rear housing cover in the direction of the arrow, and lift the cover away from the phone
20 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
LATCH
REAR HOUSING COVER
Disassembly
REAR HOUSING COVER
FRONT HOUSING
021023
021023o
Figure 4. Removing the Rear housing Cover
3.
To replace, align the rear housing cover to the front housing
4.
Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place.
6809456A82 January 23, 2003 21
Disassembly C350 Series
Battery Removal and Replacement
Battery date codes are explained in the Battery Date Code section on page 13
Before handling the battery, please observe the battery cautions listed below.
G Do not handle batteries with wet or sweaty hands.
Do not short the positive or negative terminals
Non conductive tweezers or grasping tools are to be used for battery connector manipulation, assembly, and disassembly.
1.
Remove the rear housing, as described in the procedures.
2.
Slide the battery in the direction of the arrow as shown in Figure 5A.
3.
Lift the top of the battery near the alert speaker out of the battery compartment as shown in Figure 5B.
A
B
22
021025o
Figure 5. Removing and Replacing the Battery
E There is a danger of explosion if the Lithium ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
4.
To replace, insert the bottom of the battery into the battery compartment with contacts facing downward as shown in Figure 5B.
5.
Press the top of the battery into the battery compartment.
6.
Replace the rear housing cover as described in the procedures.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Subscriber Identity Module (SIM)
1.
Remove the rear housing cover as described in the procedures.
2.
Lift the metal SIM holder as indicated in Figure 6 to release the SIM.
3.
Remove the SIM by sliding it in the direction of the arrow as shown in Figure 6.
SIM
SIM HOLDER
Figure 6. Removing the SIM
4.
To replace, carefully slide the SIM into position in its socket.
5.
Lower the SIM holder into position over the SIM in the phone.
6.
Replace the rear housing cover as described in the procedures.
020188o
6809456A82 January 23, 2003 23
Disassembly C350 Series
SIM Holder Removal and Replacement
1.
Remove the rear housing cover and SIM as described in the procedures.
2.
Turn the endo housing over so the antenna and SIM holder are facing up.
3.
Gently press down on the SIM holder.
The SIM holder should easily snap out of the endo housing.
DISASSEMBLY
TOOL
A
24
ENDO HOUSING
ENDO HOUSING
SIM HOLDER
SIM HOLDER
B
021029o
Figure 7. SIM Holder Removal and Replacement
4.
To replace, turn the endo housing over so that the interior of the housing is facing up.
5.
Insert the SIM holder into the endo housing with the circuit board contacts facing up and the SIM contacts facing down.
6.
Gently press the SIM holder until it snaps into position in the endo housing.
7.
Replace the SIM and rear housing cover as described in the procedures.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Endo Housing
G Other C330 series phone housings appear differently. The endo housing removal procedure is essentially the same for each type of housing.
1.
Remove the rear housing cover, and SIM as described in the procedures.
2.
Insert the plastic disassembly tool between the front housing and the endo housing to release the endo housing catches along the sides of the front housing
3.
Lift the endo housing out of the front housing.
DISASSEMBLY
TOOL
ENDO HOUSING
FRONT HOUSING
ENDO HOUSING
6809456A82
FRONT HOUSING
Figure 8. Removing the Endo Housing
021027
021027o
4.
To replace, align the endo housing with the front housing.
5.
Carefully and gently lower the endo housing into the front housing until the catches along the sides of the front housing snap into position.
January 23, 2003 25
Disassembly C350 Series
Removing and Replacing the Front Endo Housing
1.
Remove the rear housing cover, SIM, battery, endo housing as described in the procedures.
2.
Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 9A.
Set the screws aside for reuse.
3.
Using the disassembly tool, release the latches along the two sides and on the
end of the phone as shown in Figure 9.
4.
Carefully separate the rear endo housing from the front endo housing.
LATCH
LATCH
FRONT ENDO HOUSING
26
REAR ENDO HOUSING
021028o
Figure 9. Removing the Front Endo Housing
5.
To replace, align the front endo housing to the rear endo housing.
6.
Carefully and gently press the front and rear endo housing together until the two parts snap into position.
7.
Insert and tighten the 6 screws in the sequence indicated by the arrows in
Figure 9A to a torque setting of 2.0 kgf. Do not overtighten.
8.
Replace the endo housing, battery, SIM, and rear housing covers as described in the procedures.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Display Assembly
1.
Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures.
2.
Use the disassembly tool to carefully release the 4 metal display latches on
each side of the display assembly as shown in Figure 10.
3.
Carefully lift the display assembly away from the transceiver board as shown
DISPLAY ASSEMBLY
DISPLAY ASSEMBLY LATCH
DISASSEMBLY
TOOL
Figure 10. Removing the Display Assembly
021030o
4.
To replace, align the display assembly with the printed circuit board.
5.
Gently press the display assembly latches into position while holding the display assembly in position.
6.
Replace the front endo housing, endo assembly, SIM, battery, rear housing cover as described in the procedures.
6809456A82 January 23, 2003 27
Disassembly C350 Series
Removing and Replacing the Microphone
1.
Remove the rear housing cover, SIM, endo assembly, front endo assembly, and display assembly as described in the procedures.
2.
Turn the display assembly over to reveal the microphone.
3.
Use the disassembly tool to gently pry the microphone out of its socket.as shown
4.
Use the tweezers, carefully lift the microphone up and away from the display assembly board.
28
MICROPHONE
TRANSCEIVER BOARD
TWEEZERS
021031o
Figure 11. Removing the Microphone
5.
To replace, use the tweezers to place the microphone into its socket on the plastic section that holds the display assembly. Ensure the microphone elastomer faces the circuit board contacts when reattaching the printed circuit board.
6.
Replace the display assembly, endo front housing, antenna, endo assembly,
SIM, and rear housing cover as described in the procedures.
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Transceiver Board
1.
Remove the rear housing cover, SIM, endo assembly, antenna, front endo housing, display assembly and battery, as described in the procedures.
G
This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage.
2.
Use the disassembly tool to release the display assembly latches that secure the display assembly to the transceiver board.
3.
Lift the transceiver board away from the display assembly as shown in Figure
TRANSCEIVER BOARD
DISASSEMBLY TOOL
TRANSCEIVER BOARD
DISPLAY ASSEMBLY LATCHES
6809456A82
DISPLAY ASSEMBLY
Figure 12. Removing the Transceiver Board
4.
To replace, align the transceiver board with the display assembly.
5.
Carefully lower the transceiver board onto the front housing.
6.
Secure the 4 display assembly latches to the transceiver board.
020208o
January 23, 2003 29
Disassembly C350 Series
7.
Replace the display assembly, battery, front endo housing, endo assembly,
SIM, and rear housing cover, as described in the procedures.
Removing and Replacing the Rear Speaker
1.
Remove the rear housing cover, SIM, endo assembly, and front endo housing as described in the procedures.
2.
Use the metal tweezers to gently release the 3 clips that secure the speaker.
3.
Carefully pry the rear speaker out of its socket in the rear endo housing as
shown in Figure 13. Avoid damage to the speaker clips.
CLIP
REAR ENDO HOUSING
30
METAL TWEEZERS
REAR SPEAKER
Figure 13. Removing the Rear Speaker
021032o
4.
To replace, carefully press the speaker into position.
5.
Ensure the speaker elastomer is seated correctly with the red bar facing up.
6.
Replace the front endo housing, endo assembly, battery, SIM, and rear housing as described in the procedures.
1
January 23, 2003 6809456A82
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Keypad
1.
Remove the rear housing cover, SIM, and endo assembly as described in the procedures.
2.
Use the disassembly tool to lift the keypad up and away from the front housing
FRONT HOUSING
TWEEZERS
KEYPAD
021033o
Figure 14. Removing the Keypad
3.
To replace, insert the keypad into the front housing. Ensure the keys align properly with the openings and the keypad is fully seated in the front housing.
4.
Replace the endo assembly, SIM, battery, and rear housing cover, as described in the procedures.
6809456A82 January 23, 2003 31
Disassembly C350 Series
Removing and Replacing the Front Speaker
1.
Remove the rear housing cover, SIM, endo assembly, front endo housing, and battery, as described in the procedures.
2.
Using the flat end of the disassembly tool to gently pry the speaker out of its
3.
Be careful not to damage the speaker elastomer while removing the speaker from the front endo.
4.
Lift the speaker from the front housing.
SPEAKER
FRONT ENDO
DISASSEMBLY TOOL
020195o
Figure 15. Removing the Front Speaker
5.
To replace, align the speaker to its socket.
6.
Gently press the speaker into place. Be careful not to damage the speaker elastomer when replacing the speaker.
7.
Ensure the speaker elastomer is seated correctly with the red bar facing up.
8.
Replace the front endo housing, endo assembly, SIM, and rear housing cover as described in the procedures.
32 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
Label
Subscriber Identity Module (SIM) and Identification
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).
The SIM card contains:
• All the data necessary to access GSM services
• The ability to store user information such as phone numbers
• All information required by the network provider to provide access to the network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life.
The MSN can be used to log and track a phone on Motorola's Service Center
Database.
The MSN is divided into 4 sections as shown in Figure 16.
3 Digits
APC
MSN 10 Digits
1 Digit
DC
2 Digits
DC
4 Digits
SNR
Account Product Code
TM i.e. StarTAC Phone130
Distribution Center i.e. Easter Inch
Date Code: Year and
Month of Shipment
Unit's individual serial number
000807a
Figure 16. MSN label breakdown
6809456A82 January 23, 2003 33
Subscriber Identity Module (SIM) and Identification Label C350 Series
International Mobile Station Equipment Identity (IMEI)
The IMEI number is an individual number unique to the PCB and is stored within the phone’s memory. The IMEI number made up of 4 sections as shown in Figure 22.
6 Digits
TAC
IMEI 16 Digits
2 Digits
FAC
6 Digits
SNR
2 Digits
IU
Type Approval Code Distribution Center factory code
Individual PCB Serial
Number
Internal Use - spare digits
000808o
Figure 17. IMEI Label Breakdown
Other label number configurations are:
• Transceiver Number: Identifies the product type, Usually the SWF number.
(e.g. V100).
• Package Number: Identifies the equipment type, mode, and language in which the phone is shipped.
34 January 23, 2003 6809456A82
Level 1 and 2 Service Manual Troubleshooting
Troubleshooting
Manual Test Mode
Motorola C350 Series telephones are equipped with a manual test mode capability.
This allows service personnel to verify functionality and perform fault isolation by entering keypad commands.
To enter the manual test command mode, a GSM / DCS test SIM must be used.
1.
Press
O to turn the phone OFF.
2.
Remove the battery as described in the procedures.
3.
Remove the customer’s SIM card from the phone as described in the procedures.
4.
Insert the test SIM into the SIM slot.
5.
Replace the battery as described in the procedures.
6.
Press O to turn the phone ON.
Manual Test Mode Commands
Table 2. Manual Test Commands
Key Sequence Test Function/Name
<Menu>048263* Enter manual test mode
"End" Key
54*
Exit manual test mode
Suspend
0*0*0
0*0*1
0*0*2
0*0*3
Select tone 0
Select tone 1
Select tone 2
Select tone 3
0*0*4
0*0*5
0*0*6
0*0*7
0*0*8
0*0*9
0*0*124
0*0*125
0*0*126
0*0*127
0*1*X
Select tone 4
Select tone 5
Select tone 6
Select tone 7
Select tone 8
Select tone 9
Select tone 1 KHz
Select tone 2 KHz
Select tone 3 KHz
Select tone 4 KHz
Disable tone X
Remarks
Required for all Test Mode Operations
3*0*1
3*0*0
4*3*1
4*3*0
4*4*1
Enable vibrator
Disable vibrator
Enable speech coder full rate
Disable speech coder full rate
Enable speech coder enhanced full rate
Audio loopback
6809456A82 January 23, 2003 35
Troubleshooting C350 Series
Table 2. Manual Test Commands (Continued)
5*0*11
5*0*12
5*0*13
5*0*14
5*0*15
6*2*2*0*0
6*4*6*0*0
10*0*3
10*0*4
10*0*5
10*0*6
10*1*0
18*0
18*1
20*X*0
20*1*0
Key Sequence
4*4*0
4*5*1
4*5*0
5*0*0
5*0*1
5*0*2
5*0*3
5*0*4
5*0*5
5*0*6
5*0*7
5*0*8
5*0*9
5*0*10
20*62*0
20*124*0
20*512*0
20*700*0
20*885*0
20*512*0
20*661*0
20*810*0
55*2*001
55*2*000
55*2*002
Test Function/Name
Disable speech coder enhanced full rate
Enable speech coder half rate
Disable speech coder half rate
Set audio level 0
Set audio level 1
Set audio level 2
Set audio level 3
Set audio level 4
Set audio level 5
Set audio level 6
Set audio level 7
Set audio level 8
Set audio level 9
Set audio level 10
Audio level
Remarks
Set audio level 11
Set audio level 12
Set audio level 13
Set audio level 14
Set audio level 15
Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute
Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute
Set band GSM 900
Set band DCS 1800
Set band PCS 1900
Set dual band GSM 900 / 1800
Read band
Initialize non-volatile memory (Master Reset)
Initialize Non-volatile memory (Master Clear)
Load Channel number X
Load channel number 1 GSM Low channel
3= GSM 4= DCS 5= PCS 6 =GSM/DCS
Select Channel (Used for debugging Rx mode)
Load channel number 62 GSM Mid channel
Load channel number 124 GSM High channel
Load channel number 512 DCS Low channel
Load channel number 700 DCS Mid channel
Load channel number 885 CDS High channel
Load channel number 512 PCS Low channel
Load channel number 661 PCS Mid channel
Load channel number 810 PCS High channel
Test Display. All pixels ON
Test Display. All pixels OFF
Test Display. Checkerboard pattern A
36 January 23, 2003 6809456A82
Level 1 and 2 Service Manual Troubleshooting
Table 2. Manual Test Commands (Continued)
Key Sequence
55*2*003
55*2*004
Test Function/Name
Test Display. Checkerboard pattern B
Test Display. Border pixels ON
Remarks
*#06# IMEI Check No Test Mode Required
Phone Set up -->
Phone Status -->
Other
Information
Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required
Troubleshooting Chart
Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart
Symptom Probable Cause
1. Telephone will not turn on or stay on.
a) Battery either discharged or defective.
Verification And Remedy
Measure the voltage at TP_BATT+ with battery attached. If voltage is below 3.0V, attach a charger to the phone and ensure that the phone is charging. If the phone does not charge, change the battery and repeat the measurement charging procedure. If the phone still does not turn on, proceed to b).
b) Transceiver board defective.
2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio.
3. Display is erratic, or provides partial or no display.
4. Incoming call alert transducer audio distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties complaining of difficulty in hearing voice).
a) Antenna defective b) Transceiver board defective.
a) Elastomeric connections between transceiver and front Endo faulty.
b) Transceiver board defective.
a) Faulty back Endo. b) Transceiver board defective a) Microphone defective on the front
Endo.
b) Transceiver board defective.
Replace the faulty board with a known good transceiver board. If the phone powers up after replacement, reassemble the phone with a new transceiver board. Verify that the fault is fixed.
Check connection between the antenna and the transceiver board. If the contact is intermittent visually, replace with a known good back Endo.
If the fault is still present, proceed to b.
Replace with a known good transceiver board
(refer to 1c). Verify that the fault has been cleared with the new transceiver board and reassemble the unit.
Replace the front Endo with a known good one.
If display still does not come up, proceed to b.
Replace with a known good transceiver board
(refer to 1c). Verify that the fault has been cleared with the new transceiver board and reassemble the unit.
Replace the back Endo with a known good back
Endo. If the problem goes away, replace with a new back Endo. Else proceed to b.
Replace with a known good transceiver board
(refer to 1c). Verify that the fault has been cleared with a new transceiver board.
Replace the microphone or the front Endo as described in the procedures. If fault is not cleared, proceed to b.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
6809456A82 January 23, 2003 37
Troubleshooting C350 Series
Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
SIM card.
Symptom
6. Receive audio from earpiece speaker is weak or distorted.
7. Telephone will not recognize or accept
Probable Cause a) Elastomeric connections between front Endo earpiece speaker and transceiver board faulty.
b) Transceiver board defective.
a) SIM card defective.
Verification And Remedy
Replace the front Endo with a known good one.
Reassemble with a new front Endo if the fault goes away. If the fault is still present, proceed to b.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared.
If the contacts are clean, insert a known good
SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault goes away, replace the defective SIM card. If the SIM card is not at fault, proceed to b.
8. Vibrator feature not functioning.
b) Pressure contact between SIM block on back Endo and transceiver board defective.
Replace the back Endo with a known good one.
If problem goes away, replace with a new back
Endo and reassemble. Else proceed to c.
c) Transceiver board defective.
Transceiver board defective.
Replace the transceiver board (refer to 1c).
Verify that the fault has been cleared and reassemble the phone with the new transceiver board.
Replace the transceiver board with a known good transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
9. Internal Charger not working.
Transceiver board defective.
Replace the transceiver board with a known good transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
10. No or weak audio when using headset. a) Headset plug not pushed in fully. Ensure the headset plug is fully seated in the jack.
b) Faulty jack on transceiver board.
Replace the transceiver board with a known good transceiver board (refer to 1c). Verify that the fault has been cleared and reassemble the unit with the new transceiver board.
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.
38 January 23, 2003 6809456A82
Level 1 and 2 Service Manual Part Number Charts
Part Number Charts
The following section provides a reference for the parts associated with
C350 series telephones.
Related Publications
Motorola C350 Wireless Phone User Guide (English) 6802910J26
6809456A82 January 23, 2003 39
Part Number Charts
Exploded View Diagram
C350 Series
40
Figure 18. Exploded View Diagram
January 23, 2003
021034
021034o
6809456A82
Level 1 and 2 Service Manual Part Number Charts
Exploded View Parts List
17
18
19
20
21
22
8
9
10
11
6
7
4
5
12
13
14
15
16
Table 4. Exploded View Parts List
1
2
3
Item
Number
Motorola Part
Number
-
-
AANN4204 Battery
SIM card
Elastomer
Description
0186606P01 Back Endo Assembly
Included in item 4 SIM Card Switch
-
2689851L01 Shield 100
Microphone Gasket
-
5088625L01
5089081 L01
0186617P01
Microphone
Elastomer speaker
Audio speaker
Display assembly Philips included in item 11 Display shield
0309315B07 TORX screw
-
1370316B33
1170314T01
Dust gasket
Motorola logo
Tape included in item 11 Keyboard spacer
-
-
3286659P01
6186621P01
N/A
-
-
Gasket
Lens
Gasket
Notes:
40
41
42
43
44
30
31
32
33
26
27
28
29
34
35
36
37
38
Item
Number
23
24
25
39
Motorola Part
Number
Description
MHN5433
1586620P02
MYN4387
4086548P01
AAUG1330
2686610P01
5987772L02
Level 3 Part
2689852L01
2689853L01
3970350D01
0970312B16
0985882K01
3986595P01
Included in item
42
Included in item
42
Escutcheon
Front housing assembly
Band-decorative (part of item
24)
Keypad
Mylar metal-domes
Transceiver PCB assembly
Shield 400
Motor/vibrator
RF test connector
Shield 200
Shield 300
SIM card connector
Mini USB connector
Charger connector
Battery connector
Tape
Tape
0987837L04
3886623P01
Headset connector
Connector cover- rubber
AAHN5436A Back housing assembly
Included in item 4 Alert transducer
Included in item 4 Alert shield
E There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
To order parts please use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html
(Password is Required)
For information on ordering parts please contact EMEA at +44 131 479 1274.
6809456A82 January 23, 2003 41
Part Number Charts
Model-Specific Part Numbers
Table 5. Model-Specific Part Numbers
23
23
23
23
23
23
23
23
Item
Number
1
1
23
23
23
23
42
1
1
24
24
--
42
Part Description
Battery, English
Battery, Chinese
Escutcheon, Silver Voda Logo
Escutcheon, Black Voda Logo
Escutcheon, Silver, Orange
Escutcheon, Black, Orange
Escutcheon, Silver, TMobile
Escutcheon, Black, TMobile
Escutcheon, Silver, Cingular
Escutcheon, Black, Cingular
Escutcheon, Silver R, AT&T
Escutcheon, Back R, AT&T
Escutcheon, Silver, AT&T
Escutcheon, Black, AT&T
Assembly, Front housing, Lustrous Silver
Assembly, Front housing, Carbon Black
Assembly, Housing, Lustrous Silver
Assembly, Back Housing, Lustrous Silver
Assembly, Back Housing, Carbon Black
Battery, English
C350 Series
Part Number
AAHN4204
AAHN4210
5470372L16
5470372L17
5470372L18
5470372L19
5470372L20
5470372L21
5470372L22
5470372L23
5470372L24
5470372L25
5470372L26
5470372L27
AAHN5464
AAHN5463
AAHN5454
AAHN5451
AAHN5465
AAHN4204
42 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
Accessories
Table 6. List of Accessories
Travel Charger, US
Travel Charger, UK
Travel Charger, PRC
Emergency Battery Charger
Easy Install Car Kit
Optional External Mic
Vehicle Power Adapter
FreeCharge Emergency Power Source
Headset, Retractable
Headset, 2nd Generation, Retractable
Headset, Over the ear
Neck loop
Headset, One touch
Headset, Universal Customizable
Description
Part Number Charts
Part Number
SPN4681
SPN4680
SPN4677
SPN5026
SYN8543
SYN5708B
SYN8087
SPN4999
SYN8284
SYN9050
SYN8908
SYN7875
SYN8419
SYN9350
6809456A82 January 23, 2003 43
Part Number Charts C350 Series
44 January 23, 2003 6809456A82
Level 1 and 2 Service Manual
1 and 2
Index
C350 Series
6809456A82
Index
A
antenna, removing and replacing 22
B battery
charge indicator 13 function 13
battery, removing and replacing 20
C
Canadian Interference-Causing Equipment regulations 1
changes
copyrights
D
display assembly, removing and replacing 27
E
endo housing, removing and replacing 25
F
features
Wireless Access Protocol (WAP) 8
front endo housing, removing and replacing 26
front speaker, removing and replacing 32
H
housing cover rear, removing and replacing 25
I identification
international mobile station equipment identity 34
K
keypad, removing and replacing 31
L
LCD 10 liquid crystal display (LCD) 10
M
microphone, removing and replacing 28
model-specific part numbers 42
N names
O
controls, indicators, and I/O connectors 10
P parts
6809456A82 January 23, 2003 Index-1
Index C350 Series
model-specific part numbers 42
product
changes 1 identification 1 names 1
R
Rear housing cover, removing and replacing 20
rear speaker, removing and replacing 30
regulatory agency compliance 1
removing
replacement parts
replacing
S serial number
service manual
Index-2 January 23, 2003
service policy 3 customer support 3 out of box failure 3 product support 3
shut down
SIM, removing and replacing 23
subscriber identity module (SIM) 33
support
T
transceiver board, removing and replacing 28, 29
troubleshooting 35 manual test mode 35 manual test mode commands 35
V
W
WAP (Wireless Access Protocol) 8
6809456A82
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc
Truesync is a trademark of Starfish Software, Inc..
® Reg. U.S. Pat. & Tm. Off.
2003 Motorola, Inc.
All rights reserved.
Personal Communications Sector,
789 International Parkway.
Sunrise, FL 33325-8292
6809456A82
6809456A82-O
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Table of contents
- 3 Contents
- 5 Introduction
- 5 Product Identification
- 5 Product Names
- 5 Product Changes
- 5 Regulatory Agency Compliance
- 6 Computer Program Copyrights
- 6 About This Service Manual
- 7 Warranty Service Policy
- 8 Parts Replacement
- 9 Specifications
- 11 Product Overview
- 11 Features
- 14 General Operation
- 14 Controls, Indicators, and Input / Output (I/O) Connectors
- 16 User Interface Menu Structure
- 16 Alert Settings
- 17 Battery Information
- 21 Operation
- 23 Tools and Test Equipment
- 24 Disassembly
- 24 Removing and Replacing the Rear Housing Cover
- 26 Battery Removal and Replacement
- 27 Removing and Replacing the Subscriber Identity Module (SIM)
- 28 SIM Holder Removal and Replacement
- 29 Removing and Replacing the Endo Housing
- 30 Removing and Replacing the Front Endo Housing
- 31 Removing and Replacing the Display Assembly
- 32 Removing and Replacing the Microphone
- 33 Removing and Replacing the Transceiver Board
- 34 Removing and Replacing the Rear Speaker
- 35 Removing and Replacing the Keypad
- 36 Removing and Replacing the Front Speaker
- 37 Subscriber Identity Module (SIM) and Identification Label
- 37 SIM
- 37 Identification
- 39 Troubleshooting
- 39 Manual Test Mode
- 39 Manual Test Mode Commands
- 41 Troubleshooting Chart
- 42 Programming: Software Upgrade and Flexing
- 43 Part Number Charts
- 43 Related Publications
- 44 Exploded View Diagram
- 45 Exploded View Parts List
- 46 Model-Specific Part Numbers
- 47 Accessories
- 49 A
- 49 B
- 49 charge indicator 13
- 49 function 13
- 49 C
- 49 product 1
- 49 computer software 2
- 49 D
- 49 E
- 49 F
- 49 caller ID 9
- 49 chat messaging 9
- 49 SIM Toolkit 9
- 49 text entry 9
- 49 voice recognition 8
- 49 Wireless Access Protocol (WAP) 8
- 49 H
- 49 I
- 49 international mobile station equipment identity 34
- 49 mechanical serial number 33
- 49 product 1
- 49 K
- 49 L
- 49 M
- 49 N
- 49 product 1
- 49 O
- 49 alert settings 12
- 49 battery 13
- 49 controls, indicators, and I/O connectors 10
- 49 icons 11
- 49 alarm 11
- 49 battery charge indicator 11
- 49 home zone 11
- 49 message 11
- 49 real time clock 11
- 49 ringer 11
- 49 roam 11
- 49 service 11
- 49 signal strength 11
- 49 voicemail 11
- 49 LCD 10
- 49 menu navigation 10
- 49 menu structure 12
- 49 P
- 50 exploded view diagram 40
- 50 exploded view parts list 41
- 50 model-specific part numbers 42
- 50 replacement parts 39
- 50 changes 1
- 50 identification 1
- 50 names 1
- 50 features 7
- 50 R
- 50 antenna 22
- 50 battery 13, 20
- 50 display assembly 27
- 50 endo housing 25
- 50 front endo housing 26
- 50 front speaker 32
- 50 keypad 31
- 50 microphone 28
- 50 rear housing cover 20, 25
- 50 rear speaker 30
- 50 SIM 23
- 50 transceiver board 28, 29
- 50 ordering 4
- 50 antenna 22
- 50 battery 20
- 50 display assembly 27
- 50 endo housing 25
- 50 front endo housing 26
- 50 front speaker 32
- 50 keypad 31
- 50 microphone 28
- 50 rear housing cover 20, 25
- 50 rear speaker 30
- 50 SIM 23
- 50 transceiver board 28, 29
- 50 S
- 50 mechanical 33
- 50 about 2
- 50 audience 2
- 50 conventions 3
- 50 scope 2
- 50 customer support 3
- 50 out of box failure 3
- 50 product support 3
- 50 upon battery removal 13
- 50 customer 3
- 50 product 3
- 50 T
- 50 manual test mode 35
- 50 manual test mode commands 35
- 50 troubleshooting chart 37
- 50 V
- 50 W