Roadpost | Australia Roadpost International Cellular | User manual | Iridium - Satellite Phone Canada

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Roadpost Satellite Service
Iridium
User Guide
Customer Care
free call from your Roadpost
Satellite phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
1005
[email protected]
www.roadpost.com
Iridium Satellite Service
Contents
Iridium Satellite service lets you maintain contact while
traveling anywhere that cellular or landline service is not
available.
Getting Started . . . . . . . . . . . . . . . . . . .
Charging Your Phone . . . . . . . . . . . . . . . .
Your SIM Card . . . . . . . . . . . . . . . . . . . . .
Emergency Services . . . . . . . . . . . . . . . . .
Maximizing Performance . . . . . . . . . . . . . .
From the middle of the ocean, to the desert, to the Earth’s
Poles, Iridium Satellite service keeps you connected. With
one single phone number callers can reach you
anywhere, anytime.
L
Roadpost also offers Iridium Data services. For more
information on staying in touch by Iridium voice and data
when you travel, contact Roadpost customer care, or visit
www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide.
Additional support is available online, and through our call
center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665 a free call
from your Roadpost phone.
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Using Your Iridium Service . . . . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Holding The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .7
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
General text messaging information . . . . . . . . . . . . .10
Receiving text messages . . . . . . . . . . . . . . . . . . . . .10
Sending text messages to an Iridium or cellular phone10
Sending text messages to an email address . . . . . . .11
Reply to sender of a text message . . . . . . . . . . . . . .11
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Getting Started
Getting Started
Charging Your Phone
U
LL
VISIBIL
IT
Y
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone,
and insert the plug into a suitable power source.
Use the diagram below as a guideline to follow, ensuring
that surrounding obstructions are low to the ground, or in
the far distance. Natural environments such as clouds, fog,
rain, snow, wind and smoke will not negatively impact
reception and call quality.
F
Getting Started
8.2º
Your SIM Card
Your SIM card (Subscriber Identity Module) is the key
to your Iridium Service. This small chip contains all the
information you store on your phone. Your phone comes
ready-to-use, with your SIM card in place.
Emergency Services
Be sure to check with your travel agent or local
representative for the emergency information in the
country you are traveling to.
Note: When using a satellite phone on a ship, the ship’s
own communications equipment may cause poor call
quality or low signal strength. To place and receive calls,
be sure to use your phone on the ship’s top level. Stand
at least 50 feet away from all the ship’s antennas.
Maximizing Performance
Having a completely open view of the sky plays a very
important role in ensuring call quality when using an
Iridium Satellite phone. Nearby obstructions such as tall
buildings, trees or mountains, can prevent calls, as they
block the signal between the phone’s antenna and the
satellites that facilitate service.
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Using Your Iridium Satellite Service
Using Your Iridium Satellite Service
Using Your Iridium Service
Powering On Your Phone
Phone with antenna
extended
Antenna Release
key
Current State of
Service indicator
Earpiece
Signal Strength
indicator
Volume keys
Battery Level
indicator
Display indicators
Press and hold
to turn the phone on and off.
When you turn your phone’s power on, it performs a self
test to let you know it’s operational. When the Ø indicator
disappears and the
icon appears, you are ready to start
calling.
Holding The Phone
1. Rotate and extend the antenna (the antenna will click
into place).
2. When talking on the phone, the antenna should be
pointing to the sky.
3. Make sure that your surroundings are free of
obstructions.
Making Calls
Voicemail Access
key
1. Rotate and fully extend the antenna.
2. Press and hold <0> key until the “+” symbol appears
on the display.
3. Dial the number including the country code, and
press <OK>.
Special keys
SIM Card port
Microphone
Accessory connector
Example: Calling 905 272 5665, a number in North America
dial +1 905 272 5665 <OK>.
Answering Calls
To answer a call, press <OK>.
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Using Your Iridium Satellite Service
Using Your Iridium Satellite Service
Instructions for callers to your satellite phone:
To reach you, callers dial the international access code for
their country, followed by your satellite phone number.
Example: If your Iridium number is 8816 310 12345,
callers dial 011 8816 310 12345 from North America,
00 8816 310 12345 from Europe.
Instructions for callers using 2-stage dialing:
Note: 2-stage dialing allows your contacts to reach you
through an Arizona-based number, if they are unable to dial
directly to a Satellite phone network. Calls through
2-stage dialing are not included in free incoming calls, and
will be charged to you at a per minute rate according to
your rate plan. Your callers will be charged for a regular
long distance call to Arizona.
symbol
, indicating a new text message has been
received. The text message envelope symbol will be
displayed until all text messages have been saved or
deleted.
• Please ensure that you record your PIN Code
somewhere safe.
To retrieve messages
1. Press <
>.
2. Scroll to “Call Voicemail”, press <OK>.
3. There may be a short delay, please wait for the main
message.
4. When you hear the main message, enter your phone
number.
If you would like your contacts to use this method to reach
you please provide them with the following instructions:
5. Press <*> to access the message center.
1. Dial 480-768-2500, a North American (Arizona)
number.
7. Follow the system prompts.
2. When prompted, enter your 12-digit Iridium number.
Example: If your Iridium number is 8816 310 12345,
callers dial 480 768 2500, and when prompted, enter your
12-digit Iridium number 8816 310 12345.
6. Enter your PIN code.
Voicemail system prompts
While in the main menu the following prompts are
available:
‘2’ Record message
‘3’ Change greeting
Voicemail
General voicemail information
• The default PIN code is the last 7 digits of your
phone number.
• When someone leaves you a voice message, the
voicemail system automatically sends a text message
to notify you. Your phone will display an envelope
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‘4’ Access personal options
‘9’ Make a call
While reviewing your messages the following
prompts are available:
‘1’ Play message
‘2’ Record message
‘7’ Delete message
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Using Your Iridium Satellite Service
Using Your Iridium Satellite Service
‘9’ Save message
To cancel call forwarding:
‘*’ Return to Main Menu
‘#’ Keep message as “New” and go to next message
1. Press <Menu> until you see “Call Related Features”,
press <OK>.
2. Press <Menu> until you see “Call Forwarding”, press
<OK>.
Call Forwarding
Use the instructions below to forward incoming calls to
voicemail, another satellite or fixed-line phone; your phone
will not ring, and all calls will be diverted to this alternate
number.
To activate call forwarding:
1. Press <Menu> until you see “Call Related Features”,
press <OK>.
3. Press <Menu> and scroll to “Off”, and press <OK>.
4. Press and hold <Clear> to exit the menu.
Call Waiting
Call waiting alerts you when another caller is attempting to
contact you when you are already on a call.
To activate or cancel call waiting:
2. Press <Menu> until you see “Call Forwarding”, press
<OK>.
1. Press <Menu> until you see “Call Related Features”,
then Press <OK>.
3. Press <Menu> until you see “All Calls”, press <OK>.
2. Press <Menu> to until you see “Call Waiting”, then
press <OK>.
4. Press <Menu> and select one of the following options:
a) Scroll to “Voicemail”, press <OK>.
3. Press <Menu> to scroll to “On” or “Off”, press <OK>
to select.
b) Press and hold <Clear> to exit the menu.
4. Press and hold <Clear> to exit the menu.
To forward calls to voicemail:
To forward calls to another number:
a) Scroll to “Other Number”.
Call Display
b) You will see “Enter Number”. Enter the number you
are forwarding to. (Be sure to include both the ‘+’
sign and country code).
Call display is automatically enabled, allowing you to view
an incoming caller’s number on your satellite phone’s
display.
c) After a short pause, you will see “Call Forward On”.
d) Press and hold <Clear> to exit the menu.
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Note: Call display may not work when a caller has
withheld their number, when the caller is using a
different or international network, or when the call is
placed through a company switchboard.
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Using Your Iridium Satellite Service
Using Your Iridium Satellite Service
Text Messaging
Send and receive text messages on your satellite phone.
General text messaging information
55555 <OK>. If the cellular number you are sending your
text message to is (212) 555 1212, you will dial +1 212 555
1212 <OK>.
Sending text messages to an email address
• Maximum 160 characters per message.
1. Press <
• To receive a text message your satellite phone must
be switched on and must be in service.
2. Scroll to “Message Editor”, press <OK>.
• When your phone is off, your message will be held in
the message center until your phone is switched on
and in service. An envelope or similar icon will
appear in the display when a text message is
received.
>.
3. Compose your message beginning with the email
address of the person you are sending it to. Be sure to
leave a space between the email address and the start
of your message. (To create the ‘@’ character, press the
<1> key seven times.)
Example: [email protected]<space>Having a great trip!
Receiving text messages
1. When you receive a new message, you will see
“Message Read Now?”
2. Press <OK> and continue with step 3 or press <Clear>
to read the message later.
4. Press <OK>. “Send Message” appears. Press <OK>.
5. Enter destination number as ‘+*2’ and press <OK>.
Reply to sender of a text message
3. Press <Menu> or the arrow keys to move forward
through a message one screen at a time.
1. When viewing a text message, “View Options”
appears.
4. Press <OK> to access options for that entry.
2. Press <OK> and scroll to “Reply to Sender”, press
<OK>.
Sending text messages to another Iridium or
cellular phone
1. Press <
>.
2. Scroll to “Message Editor”, press <OK>.
3. Compose your message. Press <OK>. (If responding to
an email message, leave a space between the email
address and beginning of your message).
4. “Send Message” appears, press <OK>.
3. Compose a message, press <OK>.
4. “Send Message” appears, press <OK>.
5. Enter destination number, preceded by ‘+’, then <OK>.
Example: If the Iridium number you are sending your text
message to is (8816) 555 55555, you will dial +8816 555
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Country Codes
Troubleshooting
Troubleshooting
Country Codes
Q: How do I remove the message envelope symbol on
the screen?
Australia
61
Lebanon
961
Austria
43
Lithuania
370
A: The message envelope symbol
indicates that a new
text message has been received. You must check your
text messages to ensure that all new messages have
been viewed. You may then delete or save any
messages, and the envelope symbol should no longer
be visible.
Belgium
32
Malaysia
Q: I am not able to receive a signal or I am having
problems with call quality. What should I do?
China
Croatia
385
Poland
A: Ensure that your antenna is fully rotated, locked in
place, and that you have a clear view of the sky. Check
the signal strength meter; if the signal is weak, move
into an open area. If you are inside a building, move
next to a window.
Czech Republic
420
Portugal
351
Denmark
45
Romania
40
Egypt
20
Russia
France
33
Singapore
Q: The message envelope symbol is flashing. What
does this mean?
Germany
49
South Africa
27
Greece
30
Spain
34
A: There is not enough memory for you to receive another
text message. Follow the instructions under Text
Messaging to read and delete one or more messages.
Hong Kong
Q: My SIM card won’t work. What should I do?
India
91
Thailand
A: Check that the SIM card is inserted correctly, and that
the gold surface of the SIM chip is clean. If it still does
not work, contact Roadpost Customer Care from another
phone.
Indonesia
62
Turkey
Note: For any other questions, or additional help using
your phone, call Roadpost Customer Care. Dial +1 905
272 5665 – a free call from your Roadpost phone.
60
Bosnia-Hercegovina
387
Malta
356
Bulgaria
359
Morocco
212
Canada
Chile
Finland
Hungary
Iceland
Netherlands
31
56
Norway
47
86
Philippines
63
1
358
852
36
354
Saudi Arabia
48
7
966
65
Sweden
46
Switzerland
41
Taiwan
886
66
90
Israel
972
UAE
971
Ireland
353
UK
44
Italy
39
USA
1
Jordan
962
Yugoslavia
381
Kuwait
965
Zimbabwe
263
For a complete list of country codes, please visit www.roadpost.com/support.
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