Cisco EXPLORER 4550HDC guide Operating instructions

Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained
in the operating instructions, unless you are qualified to do so.
Quick Reference Guide
Note to System Installer
For this apparatus, the coaxial cable shield/screen shall be
grounded as close as practical to the point of entry of the cable
into the building.For products sold in the US and Canada, this
reminder is provided to call the system installer's attention to
Article 820-93 and Article 820-100 of the NEC (or Canadian
Electrical Code Part 1), which provides guidelines for proper
grounding of the coaxial cable shield.
CAUTION: To reduce the risk of electric shock, do not remove cover (or back).
No user-serviceable parts inside. Refer servicing to qualified service personnel.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.
This symbol is intended to alert you that uninsulated voltage
within this product may have sufficient magnitude to cause
electric shock.Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact
avec une pièce interne de ce produit, sous tension et non isolée,
pourrait être suffisant pour provoquer un choc électrique. Il est
donc dangereux d’être en contact avec toute pièce interne de
ce produit.
Cisco Explorer 4540HDC and 4550HDC Set-Top
with Multi-Stream CableCARD Interface
This symbol is intended to alert you of the presence of important operating
and maintenance (servicing) instructions in the literature accompanying this
product.
Ce symbole a pour but de vous avertir qu’une documentation importante
sur le fonctionnement et l’entretien accompagne ce produit.
Explorer 4550HDC
20070131 SysInstaller 820 US/Canada/Intl
CH+
VOL-
IMPORTANT SAFETY INSTRUCTIONS
Verify the Power Source from the On/Off Power Light
Read These Instructions
Keep These Instructions
Heed All Warnings
Follow All Instructions
Power Source Warning
When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light goes
out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
A label on this product indicates the correct power source for this product. Operate this product only from an electrical
outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to
your home or business, consult your service provider or your local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
VOL+
POWER
SELECT
CH-
Eliminate AC Mains Overloads
GUIDE
INFO
EXIT
SETTINGS
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension
cords, or integral convenience receptacles. For products that require battery power or other power sources
to operate them, refer to the operating instructions for those products.
Prevent Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point
where the cord exits from the apparatus.
Provide Ventilation and Select a Location
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of the polarized
or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug
has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
• Do not place this apparatus on a bed, sofa, rug, or similar surface.
• Do not place this apparatus on an unstable surface.
Protect the Product when Moving It
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers)
that produce heat.
Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
• Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper
ventilation.
Outdoor Grounding System
• Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on
top of this product.
If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed).
This provides some protection against voltage surges and built-up static charges.
Article 810 of the National Electric Code (NEC) ANSI/NFPA No. 70-1990, provides the following information:
Protect from Exposure to Moisture and Foreign Objects
Do not use this apparatus near water.
• Grounding of the mast and supporting structure
WARNING: Avoid electric shock and fire hazard! Do not expose this product to liquids, rain, or moisture.
• Location of the antenna-discharge unit
• Connection to grounding electrodes
• Requirements for the grounding electrodes (see the following antenna grounding diagram as recommended by NEC
ANSI/NFPA 70)
20070802 Set-Top Cable US & Canada
United States FCC Compliance
• Grounding the lead-in wire to an antenna discharge unit
• Size of the grounding conductors
WARNING: Avoid personal injury and damage to this product! Use only with the cart, stand,
tripod, bracket, or table specified by the manufacturer or sold with the apparatus. When a cart
is used, use caution when moving the cart / apparatus combination to avoid injury from tip-over.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Clean only
with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used
in accordance with the instructions, it may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the
user is encouraged to try to correct the interference by one or more of the following measures:
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this guide. We reserve the right
to change this guide at any time without notice.
AVC VIDEO LICENSE
With respect to each AVC/MPEG-4/H.264 product, we are obligated to provide the following notice:
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NONCOMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC
VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Accordingly, please be advised that service providers, content providers, and broadcasters are required to obtain a
separate use license from MPEG LA prior to any use of AVC/MPEG-4/H.264 encoders and/or decoders.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
WARNING: Avoid electric shock and fire hazard! Do not locate an outside antenna system in the
vicinity of overhead power lines or power circuits. Touching power lines or circuits might be fatal.
WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this
product. Foreign objects can cause electrical shorts that can result in electric shock or fire.
Accessories Warnings
WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories specified by
your service provider or the manufacturer.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing
the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void.
This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged,
liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture,
does not operate normally, or has been dropped.
Protect the Product from Lightning
For added protection, unplug this apparatus during lightning storms or when unused for long periods of time. In addition
to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine
that this product is in proper operating condition.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Scientific-Atlanta, Inc., could void the user’s authority to
operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended
to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related
questions only and not intended for questions regarding the connection or operation for this device. Please contact your
cable service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device
may not cause harmful interference, and 2) the device must accept any interference received, including interference
that may cause undesired operation.
Explorer 4540HDC and 4550HDC
Models: 4540HDC and 4550HDC
Manufactured by: Scientific-Atlanta, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Scientific Atlanta, A Cisco Company
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
770.236.5000
www.scientificatlanta.com
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, Scientific Atlanta, and Explorer are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
CableCARD and M-Card are trademarks of Cable Television Laboratories, Inc.
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20060628 FCC Standard
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability is subject to change without notice.
© 2007, 2008 Cisco Systems, Inc. All rights reserved.
March 2008
Printed in United States of America
Part Number 4012225 Rev B
Welcome
Front Panel Features
The Cisco Explorer 4540HDC (digital-only tuning) and 4550HDC
(analog and digital tuning) set-tops deliver high-definition programming
with exceptional picture and audio quality. Through the 4540HDC and
4550HDC you can also access interactive services, such as video-ondemand and pay-per-view programs. Contact your service provider
for information about these and other available services. Use the
instructions in this guide to install the 4540HDC or the 4550HDC and
to access your program services.
The consumer support website provides news and information about
this product. For more information, please refer to
www.scientificatlanta.com/products/consumers/new_cableboxes.htm
Connecting to an HDTV with Component Input (YPbPr)
Explorer 4550HDC
CH+
VOL-
VOL+
POWER
SELECT
Note: This illustration
may vary from the
actual product.
INFO
SETTINGS
EXIT
1
T13035
1 VOL +, VOL -
2
3
4 5 6 7 8
9
10
11
5. Plug the set-top and the HDTV into an AC power source.
Important: To potentially protect the set-top from power surge damage, ground (earth) your cable product to provide some protection against
voltage surges and built-up static charges. You may be able to reduce the risk of damage from voltage surges, which can be caused by
lightning storms and power outages, by plugging the set-top into a surge protector.
Increases and decreases the volume
2 CH+, CH -
Scrolls up and down through the channels
Before using this set-top, read the IMPORTANT SAFETY
INSTRUCTIONS section of this guide.
3 Select
Provides access to your on-screen selection
4 LED Display
Displays the selected channel number and time of day. The LED also displays the following:
• Message (
)
• HDTV
• Power (
)
• Output Resolution (1080i, 720p, 480p, or 480i)
• AUTO - Automatically outputs native scan rates that your TV can accept
Watch TV
Press the following remote control keys to access services and
programs:
• Guide–Display the on-screen program guide
5 Guide
Accesses on-screen services, such as the on-screen guide, video-on-demand, or pay-per-view
• Arrows–Highlight a program in the schedule
6 Info
Displays a description of the selected program. This button is available from the on-screen guide and
while viewing a program
• Info–Display program description
• Select–Watch a specific program in the guide
7 Exit
Exits menus, the on-screen guide, and program information
Avoid Screen Burn-In
8 Settings
Provides access to the Settings menu
9 IR Sensor
Receives the infrared signal from the remote control
Automatic Software Updates
11 USB Port
Connects to external equipment, such as a keyboard or mouse
(reserved for future use)
• Always set the set-top on its feet,
never on its side.
Pr
L
AUDIO OUT
OPTICAL
AUDIO OUT
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
MULTI-STREAM
CABLE CARD
M-CARD SN: PKCPTMFDV
AVIS: RISQUE DE CHOC
ELECTRIQUE NE PAS OUVRIR
THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER
THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS.
CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY CAUSE
HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS AND IS IN
VIOLATION OF THE FCC RULES, PART 15.
M-CARD MAC: 001BD746C7CB
Pb
120 VAC
60Hz 3.4 A
Scientific-Atlanta, Inc.
CATV CONVERTER
ETHERNET
MADE IN MEXICO
R
IR
1394
CABLE
IN
CABLE
OUT
HDTV
DIGITAL
AUDIO OUT
VIDEO
OUT
S-VIDEO
OUT
USB
T13036
1
2
3
4 5 6 7 8 9 1011 12 13 14
15
16
Connects to a coaxial cable that delivers the signal from your service provider
3 Cable Out
Connects to a coaxial cable that sends analog audio and video signals to a TV or VCR.
These signals are standard-definition TV (SDTV) video and stereo audio
• Verify that all cables are properly connected.
4 Audio Out
(Left, Right)
Connects to RCA cables that send analog audio signals (left and right) to the stereo inputs on a TV
5 HDTV (PrPbY/V)
Connects to the component video input (YPbPr) on the HDTV, when in HD mode
6 Digital Audio Out
Connects to an RCA cable that sends a digital audio signal to a surround-sound receiver or other digital audio device
7 Out 2 (Secondary
Video/Audio Out)
Connects to either a VCR or to another set of inputs (composite) on your TV
• Adjust the TV color controls.
No sound
8 IR
Connector reserved for future use
9 S-Video Out
Connects to an S-Video cable that sends an S-Video signal to your TV or VCR.
This signal is standard definition, but higher quality than other SDTV connections
10 Optical Audio
Output
Connects to an optical cable that sends a digital audio signal to a surround-sound receiver or other digital audio device
11 HDMI
Connects an HDMITM cable to the HDMI input of an HDTV. HDMI supports both digital audio and video.
May be used to connect to a DVI interface using an HDMI-to-DVI adaptor for video and separate audio connections.
Any of the following audio connections may be used: Audio Out: Left, Right (4); Digital Audio Out (6); or Optical Audio
Output (10)
• If your setup includes a VCR or stereo, verify that you have properly
connected them to the set-top.
• Verify the volume is turned up.
• Verify the mute function is not on.
L
OPTICAL
AUDIO OUT
AUDIO OUT
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
M-CARD SN: PKCPTMFDV
AVIS:
RISQUE DE CHOC
ELECTRIQUE NE PAS OUVRIR
THIS DEVICE IS INTENDED TO BE ATTACHED TO A RECEIVER
THAT IS NOT USED TO RECEIVE OVER-THE-AIR BROADCAST SIGNALS.
CONNECTION OF THIS DEVICE IN ANY OTHER FASHION MAY CAUSE
HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS AND IS IN
VIOLATION OF THE FCC RULES, PART 15.
Pb
120 VAC
60Hz 3.4 A
Scientific-Atlanta, Inc.
CATV CONVERTER
ETHERNET
MADE IN MEXICO
R
IR
Y
M-CARD MAC: 001BD746C7CB
1394
HDTV
CABLE
OUT
DIGITAL
AUDIO OUT
VIDEO
OUT
S-VIDEO
OUT
120 VAC
60Hz 40W
1394
USB
Cable Input
AUDIO IN
DVI/HDCP
S-VIDEO
120 VAC
60Hz 40W
1394
2 Cable In
• Verify the current TV program is broadcast in color.
Pr
MULTI-STREAM
CABLE CARD
Y
• If the set-top is plugged into a wall switch, verify the switch is in the
ON position. (Avoid plugging into an outlet that is controlled by a
wall switch.)
• Verify that the HDTV is in HD mode. If necessary, re-run the HDTV
Setup Wizard to select HD mode.
Explorer 4540HDC and 4550HDC
Note: This illustration
may vary from the
actual product.
Slot for M-Card module, which decrypts subscription digital channels. This set-top will not operate correctly without
an M-Card module. Obtain an M-Card module from your service provider
No color
7. To begin watching TV, turn on the HDTV and press Power on the front panel of the set-top, or press Power on the remote control.
Back Panel Connections
1 Multi-Stream
CableCARD
• The current channel may not be available in your service package.
Try selecting another channel to see if a picture appears.
• Four dashes (----)
CABLE
IN
If the set-top does not perform as expected, the following tips may help.
• Verify that the power to your TV is turned on.
• Current time
Note: If four dashes are displayed, you must call your service provider to get the set-top authorized.
• Keep the top of the set-top free of
all objects and electronic devices,
including your TV.
Turns the set-top on and off
Performance Tips
• Verify that the M-Card module is installed.
6. Wait several minutes for the set-top to receive the latest software, programming, and service information. When you see one of the following
displays on the front panel of the set-top, that indicates that the update is complete:
Safety and Performance Tips
10 Power
A message appears on the TV screen when the set-top and the
Multi-Stream CableCARDTM (M-CardTM) module are receiving software
updates. In addition, download information also appears on the front
panel of the set-top during these updates. Wait for the current time to
display on the front panel before continuing. When the time appears,
the update is complete.
No picture
2. Connect the set-top to the coaxial cable coming from the wall.
4. Connect the left audio (white) connector on the HDTV to the left audio (white) connector on the set-top, and connect the right audio (red)
connector on the HDTV to the right audio (red) connector on the set-top.
Safety First
Images such as letterbox bars or side bars, bright closed-captioning
backgrounds, station logos, or any other stationary images may cause
the HDTV screen to age unevenly and cause damage to your HDTV.
Refer to the user’s guide that came with your HDTV for more information
about screen burn-in.
1. Insert the M-Card module if not already installed.
3. Connect the Y (green) connector on the HDTV to the Y (green) connector on the set-top; connect the Pb (blue) connector on the HDTV to the
Pb (blue) connector on the set-top; and connect the Pr (red) connector on the HDTV to the Pr (red) connector on the set-top.
CH-
GUIDE
Use the connection diagram and follow these steps to connect the set-top to an HDTV that has a component video connector (YPbPr) and an
audio left/right connector.
12 Ethernet
Connects to an Ethernet network
13 USB
Connects to external USB devices such as a keyboard or a mouse
14 1394 Firewire
Connects to display devices that are equipped with a 1394 input
15 AC Power Input
Connects to the power cord to deliver power to the set-top
16 AC Outlet
Connects to the AC power cord from another device, such as a TV
WARNING:
Electric shock hazard!
Unplug all electronic
devices before connecting
or disconnecting any device
cables to the set-top.
R
L
ANT (75 )
VIDEO
Y
VIDEO
L/
MONO
AUDIO
PB
L
PR
AUDIO
Y
L/
MONO
PB
L
R
PR
AUDIO
ANT-1
OUT
R
R
Back of
HDTV
R
HD 2
HD 1
IN
IN
OUT
IN
ANT-2
T13037
U.S. Patents
A patent notice is affixed to this product. In addition, the product may also be covered by one or more of the following patents:
4,498,169; 4,692,919; 4,748,667; 4,829,569; 4,866,770; 4,885,775; 4,888,799; 4,890,319; 4,922,456; 4,922,532; 4,924,498; 4,965,534; 4,991,011; 5,003,384; 5,012,510; 5,029,207;
5,045,816; 5,053,883; 5,054,071; 5,058,160; 5,142,575; 5,142,690; 5,146,526; 5,155,590; 5,214,390; 5,225,902; 5,225,925; 5,235,619; 5,237,610; 5,239,540; 5,241,610; 5,247,364;
5,255,086; 5,257,403; 5,267,071; 5,270,809; 5,271,041; 5,272,752; 5,282,028; 5,285,497; 5,287,351; 5,301,028; 5,309,514; 5,317,391; 5,319,709; 5,341,425; 5,347,388; 5,347,389;
5,357,276; 5,359,601; 5,361,156; 5,367,571; 5,379,141; 5,379,145; 5,381,481; 5,390,337; 5,400,401; 5,406,558; 5,418,782; 5,420,866; 5,420,923; 5,425,101; 5,428,404; 5,430,568;
5,434,610; 5,436,749; 5,438,370; 5,440,632; 5,442,472; 5,455,570; 5,457,701; 5,471,492; 5,477,199; 5,477,262; 5,477,282; 5,477,370; 5,481,389; 5,481,542; 5,485,221; 5,493,339;
5,497,187; 5,500,758; 5,502,499; 5,506,904; 5,519,780; 5,539,822; 5,550,825; 5,579,055; 5,579,057; 5,583,562; 5,592,551; 5,596,606; 5,600,378; 5,602,933; 5,640,388; 5,657,414;
5,675,575; 5,684,876; 5,715,515; 5,724,525; 5,734,822; 5,740,300; 5,742,677; 5,754,940; 5,757,416; 5,771,064; 5,774,859; 5,825,829; 5,826,167; 5,850,305; 5,854,703; 5,870,474;
5,892,607; 5,920,626; 5,923,755; 5,930,024; 5,930,515; 5,937,067; 5,963,352; 5,966,163; 5,982,424; 5,991,139; 5,999,207; 6,005,631; 6,005,938; 6,016,163; 6,028,941; 6,029,046;
6,052,384; 6,055,244; 6,072,532; 6,105,134; 6,148,039; 6,157,719; 6,188,729; 6,195,389; 6,212,278; 6,215,530; 6,219,358; 6,240,103; 6,243,145; 6,246,767; 6,252,964; 6,272,226;
6,292,081; 6,292,568; 6,320,131; 6,374,275; 6,405,239; 6,411,602; 6,417,949; 6,424,714; 6,424,717; 6,433,906; 6,438,139; 6,463,586; 6,467,091; 6,476,878; 6,493,876; 6,510,519;
6,516,002; 6,516,412; 6,526,508; 6,538,595; 6,546,013; 6,560,340; 6,567,118; 6,570,888; 6,622,308; 6,629,227; 6,664,984; 6,667,994; 6,671,879; 6,674,967; 6,678,891; 6,714,598;
6,721,352; 6,721,956; 6,725,459; 6,738,982; 6,744,892; 6,744,967; 6,751,271; 6,760,918; 6,795,972; 6,802,077; 6,804,708; 6,811,447; 6,817,028; 6,822,972; 6,823,385; 6,832,386;
6,845,106; 6,868,473; 6,874,075; 6,889,191; 6,909,471; 6,917,622; 6,917,628; 6,922,412; 6,927,806; 6,928,656; 6,931,058; 6,937,729; 6,969,279; 6,971,008; 6,971,121; 6,978,310;
6,986,156; 6,988,900; 6,996,838; 7,010,801; 7,053,960; 7,065,213; 7,069,578; 7,069572; D348065; D354959; D359737; D363932; D390217; D434753; D507240; D507535;
D513407; D516518; RE36368; RE36988
20070417 Patents