Motorola DCT3080 Installation manual

DCT3080 Installation Manual
CAUTION
RISK OF ELECTRIC SHOCK
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Caution
These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical
shock, do not perform any servicing other than that contained in the Installation and Troubleshooting
Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.
Special Symbols That Might Appear on the Equipment
This symbol indicates that dangerous voltage levels are present within the
equipment. These voltages are not insulated and may be of sufficient strength to
cause serious bodily injury when touched. The symbol may also appear on
schematics.
The exclamation point, within an equilateral triangle, is intended to alert the user to
the presence of important installation, servicing, and operating instructions in the
documents accompanying the equipment.
For continued protection against fire, replace all fuses only with fuses having the
same electrical ratings marked at the location of the fuse.
This equipment operates over the marked Voltage and Frequency range without
requiring manual setting of any selector switches. Different types of line cord sets
may be used for connections to the mains supply circuit and should comply with
the electrical code requirements of the country of use. The line cord provided with
the equipment is acceptable for use with NEMA Style 5-15R ac receptacles
supplying nominal 120 Volts.
WARNING: TO REDUCE THE RISK OF FIRE OR SHOCK, DO NOT EXPOSE THIS APPLIANCE TO
RAIN OR MOISTURE. THE APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING
AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE
APPARATUS.
CAUTION: TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN
EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY
INSERTED TO PREVENT BLADE EXPOSURE.
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DCT3080 Installation Manual
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED
POWER CABLES.
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is
connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.
NOTE TO CATV SYSTEM INSTALLER
This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC that
provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be
connected to the grounding system of the building, as close as possible to the point of cable entry as
practical.
EXAMPLE OF ANTENNA GROUNDING
Electric service Ground
equipment
clamp
Antenna lead
in wire
Antenna
discharge unit
(NEC Section 810-20)
Grounding
clamps
Grounding conductors
(NEC Section 810-21)
Power service grounding
electrode system
(NEC Article 250, Part H)
NEC=NATIONAL ELECTRICAL CODE
IMPORTANT SAFETY INSTRUCTIONS
1
Read these instructions.
2
Keep these instructions.
3
Heed all warnings.
4
Follow all instructions.
5
Do not use this apparatus near water.
6
Clean only with dry cloth.
7
Do not block any ventilation openings. Install in accordance with
the manufacturer’s instructions.
8
Do not install near any heat sources such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
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DCT3080 Installation Manual
9
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety.
If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10
Protect the power cord from being walked on or pinched,
particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11
Only use attachments/accessories specified by the manufacturer.
12
Unplug this apparatus during lightning storms or when unused for
long periods of time.
13
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way, such
as the power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or
has been dropped.
REPAIRS
If you find the unit in need of repair, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his/her own expense. Any changes or modifications not expressly
approved by Motorola could void the user’s authority to operate this equipment under the rules and
regulations of the FCC. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
ƒ
Re-orient or relocate the receiving antenna
ƒ
Increase the separation between the equipment and receiver
ƒ
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
ƒ
Consult the dealer or an experienced radio/TV technician for help.
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DCT3080 Installation Manual
You may find the following booklet, prepared by the Federal Communication Commission, helpful: How
to Identify and Resolve Radio-TV Interference Problems, Stock No. 004-000-0342-4, U.S. Government
Printing Office, Washington, DC 20402.
Changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC Declaration of Conformity
According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence
Drive, San Diego, CA 92121, 1-800-225-9446 or 101 Tournament Drive, Horsham, PA 19044,
1-888-944-4357, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15
of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative
unit tested and founded to be compliant with the standards. Records maintained continue to reflect the
equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47 CFR 2.909. Operation is subject to the
following condition: This device must accept any interference received, including interference that may
cause undesired operation. The above named party is responsible for ensuring that the equipment
complies with the standards of 47 CFR, Paragraphs 15.107 to 15.109
Canadian Compliance
This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call CATV system installer’s
attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular,
specifies that the cable ground shall be connected to the grounding system of the building, as close as
possible to the point of cable entry as practical.
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DCT3080 Installation Manual
Copyright © 2006 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation or adaptation) without written
permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose. Motorola may make
improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital
manufactured under license from Dolby Laboratories Licensing Corporation. Dolby, ProLogic and the
double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. DOCSIS is a
registered trademark of Cable Television Laboratories, Inc. This device incorporates a copyright
protection technology that is protected by U.S. patents and other intellectual property rights. Use of the
copyright protection technology is granted by Macrovision for home and other limited pay-per-view uses
only, unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
Macrovision is a registered trademark of Macrovision Corporation. HDMI, the HDMI logo and HighDefinition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. All
other product or service names are the property of their respective owners. © Motorola, Inc. 2006.
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DCT3080 Installation Manual
Table of Contents
IMPORTANT SAFETY INSTRUCTIONS .............................................................................. II
REPAIRS ...................................................................................................................... III
FCC Declaration of Conformity ................................................................................. IV
Canadian Compliance ................................................................................................ IV
Table of Contents ..................................................................................1
Introduction............................................................................................4
Features ................................................................................................................................ 6
Tuners .......................................................................................................................... 6
Standard Audio/Video Features ................................................................................ 6
Standard DVR Functionality ...................................................................................... 7
Standard Data Features.............................................................................................. 8
Standard Miscellaneous Features............................................................................. 8
Available Optional Features....................................................................................... 8
Using This Manual ............................................................................................................... 9
Related Documentation....................................................................................................... 9
Document Conventions ...................................................................................................... 10
If You Need Help .................................................................................................................. 10
Calling for Repairs............................................................................................................... 12
Overview.................................................................................................13
Front Panel ........................................................................................................................... 13
Rear Panel ............................................................................................................................ 15
Installation..............................................................................................17
Important Safety Considerations ....................................................................................... 17
During Transportation to the Subscriber Home ...................................................... 17
During Installation ...................................................................................................... 17
Before You Begin................................................................................................................. 18
Clearing the Hard Drive .............................................................................................. 18
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DCT3080 Installation Manual
Video Connection Options......................................................................................... 19
Audio Connection Options ........................................................................................ 20
Installation Overview........................................................................................................... 21
Connecting to an A/V Receiver – Audio Only .......................................................... 22
Connecting to a Stereo TV.................................................................................................. 23
Connecting a Stereo TV ............................................................................................. 23
Connecting a Stereo TV and Stereo VCR.......................................................................... 25
Connecting an A/V Receiver, TV, and VCR ....................................................................... 27
Recording Your Connections ............................................................................................. 29
Data Device Connections.................................................................................................... 31
Boot Cycle ............................................................................................................................ 32
Boot Cycle Error Codes ............................................................................................. 34
Operational Check for the Remote Control....................................................................... 36
Optimizing Video Settings .................................................................................................. 37
Graphics Overlaying the Video .......................................................................................... 40
Diagnostics ............................................................................................41
Using the Diagnostics.................................................................................................................. 41
d01 General Status .............................................................................................................. 43
d02 Purchase Status ........................................................................................................... 45
d03 Out-Of-Band (OOB) Status .......................................................................................... 46
d04 In-Band Status .............................................................................................................. 48
d05 Unit Address ................................................................................................................. 51
d06 Current Channel Status ............................................................................................... 54
d07 RF Modem (Upstream) ................................................................................................. 58
d08 Code Modules ............................................................................................................... 59
d09 Memory Configuration ................................................................................................. 62
d10 Keypad–LED ................................................................................................................. 63
d11 Interface Status............................................................................................................. 63
d12 User Setting Status ...................................................................................................... 66
d13 DVR/Hard Drive Status................................................................................................. 70
d14 DOCSIS Status.............................................................................................................. 74
d15 Application Specific Information ................................................................................ 81
d16 Interactive Status.......................................................................................................... 82
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DCT3080 Installation Manual
Troubleshooting ....................................................................................86
Specifications ........................................................................................89
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DCT3080 Installation Manual
Introduction
This manual provides instructions for cable operator personnel to install
the Motorola DCT3080 high-definition digital video recorder (DVR) cable
terminals. The DCT3080 terminals include a high-end processor,
expanded memory and enhanced graphics to support digital and
on-demand, broadcast, and interactive services. They provide a full
complement of interconnection options.
The DCT3080 advanced capabilities include:
ƒ Authorization and purchase of on-demand programming
ƒ
HDTV support through down-conversion that allows high-definition
programming to be viewed in standard definition format
ƒ
Surround-sound audio through a variety of digital interconnection
options
ƒ
Dual-tuner DVR functionality to pause and time shift live video and
seamlessly record in conjunction with the interactive programming
guide (IPG)
ƒ
Built-in DOCSIS® cable modem
ƒ
Ethernet and Universal Serial Bus (USB) 2.0 ports for future home
networking applications
ƒ
Adaptability to various software platforms
P
As with all Motorola digital cable terminals, the hardware features are
enabled by core operating and third party application software.
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DCT3080 Installation Manual
Figure 1-1
Front and rear views
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DCT3080 Installation Manual
Features
Tuners
ƒ
Two 54 to 860 MHz video tuners with digital MPEG-2 main profile
high level video processor
ƒ
One dedicated tuner for the DOCSIS high-speed data/voice services
channel, up to 860 MHz
ƒ
One dedicated tuner for the out-of-band (OOB) control channel
Standard Audio/Video Features
ƒ
ITU standard 64/256 QAM/FEC enhanced adaptive equalizer
ƒ
DES based encryption/DCII access control
ƒ
Out-of-band data receiver (70-130 MHz) 2.048 Mbps
ƒ
Digital video scaling (picture in graphics)
ƒ
32-bit 2D/3D graphics support in hardware
ƒ
Macrovision® copy protection
ƒ
Standard-definition (and down-converted high-definition) video
output through:
ƒ
P
P
ƒ
S-Video
ƒ
Baseband
ƒ
RF
Audio output through:
ƒ
S/PDIF ATSC standard Dolby Digital® AC-3 electrical or optical
ƒ
Baseband L/R
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DCT3080 Installation Manual
Standard DVR Functionality
DVR functionality integrated with the IPG enables subscribers to:
ƒ
Pause, rewind, fast-forward, or record live TV
ƒ
Maintain a personal recorded program library and access it using the
IPG
ƒ
Select programs to record across multiple channels and time slots
ƒ
Rewind and replay recorded programs
ƒ
Simultaneously watch two programs, switching easily between
them using the SWAP key
ƒ
Record a program in the background while viewing another live
program
ƒ
Simultaneously record programs from two channels while watching
a different pre-recorded program, with the ability to switch viewing
between any of the three programs
Motorola cannot guarantee the exact amount of programming that each
subscriber will be able to record. The approximate time depends on the
programming type and the drive size:
All times are approximate. The actual hours a subscriber can record are a
function of program bit rate, the IPG type, and the reserved buffer
space. A SATA port is available to connect an external drive to add DVR
recording capacity (advanced feature requiring firmware support).
Table 1-1
DVR Recording Time Guidelines
Model
Drive Size
DCT3080
80 GB
Estimated Recording Hours for
Standard
Digital
Digital
HDTV
Channels
Channels
25 to 35
7
7 to 12
DCT3080 Installation Manual
Standard Data Features
Integrated DOCSIS 1.0/1.1 capable cable modem
16 MB flash memory
128 MB SDRAM
One rear Universal Serial Bus (USB) 2.0 port
10/100 Base-T Ethernet Port (RJ-45)
On-board real-time RF return (DOCSIS compliant)
Renewable security connector
Standard Miscellaneous Features
Unswitched accessory outlet
Messaging capabilities
On-screen diagnostics
Full feature access from front panel using a four-digit, seven-segment
LED display
Available Optional Features
Factory-installed expansion flash memory (32 MB)
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DCT3080 Installation Manual
Using This Manual
This manual provides instructions to install and configure a DCT3080:
Section 1
Introduction provides a product description, a list of related
documentation, the technical help line telephone number, and
the repair/return procedure.
Section 2
Overview describes the DCT3080 and provides an overview of
its use. This section also identifies the front-panel displays and
keys and describes the rear-panel features.
Section 3
Installation provides subscriber location installation and testing
instructions.
Section 4
Diagnostics provides instructions on accessing and
interpreting the built-in diagnostics.
Section 5
Troubleshooting provides information on common error
conditions and their resolution.
Appendix A
Specifications provides the technical specifications.
Appendix B
Connection Record provides a diagram for recording the
connections between the DCT3080 and other devices.
Abbreviations
and
Acronyms
The Abbreviations and Acronyms list contains the full
spelling of the short forms used in this manual.
Related Documentation
The following documentation may be helpful when operating the
DCT3080:
ƒ
DCT3080 User Guide
ƒ
User documentation for the remote control, audio receiver, TV, and
other components
Separate instruction manuals are available for associated components.
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DCT3080 Installation Manual
Document Conventions
Before you begin working with this manual, familiarize yourself with the
following stylistic conventions:
SMALL CAPS
Denotes silk screening on the equipment, typically representing
front- and rear-panel controls, input/output (I/O) connections, and
LEDs
*
(asterisk)
Indicates that several versions of the same model number exist
and the information applies to all models; when the information
applies to a specific model, the complete model number is given
Italic type
Used for emphasis
Courier
font
Displayed text
If You Need Help
If you need assistance while working with the DCT3080, contact the
Motorola Technical Response Center (TRC):
ƒ Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
ƒ
Outside the U.S.: 1-215-323-0044
ƒ
Motorola Online: http://businessonline.motorola.com
H62TU
UTH
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola
Online offers a searchable solutions database, technical documentation,
and low-priority issue creation and tracking.
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DCT3080 Installation Manual
Technical Response Center
Telephone Menu Options
Connected Home Solutions
http://businessonline.motorola.com
888-944-HELP / 215-323-0044
Broadcaster,
Satellite IRD or
Encoder Products
PRESS 2
Video Products
PRESS 1
PRESS 1
Controllers
PRESS 1
Digital
PRESS 2
Headend
PRESS 1
Commercial
IRD
PRESS 3
Set-tops
PRESS 2
Uplink
Encoder
PRESS 2
Analog
Consumer
Products
PRESS 4
Data Networks/
Transmission Products
PRESS 3
PRESS 1
PRESS 2
PRESS 3
Cable Router Cable Modems Transmission
Products
VOIP
Products
Severity Level
1 - Critical Failure
2 - Serious Failure
3 - Lesser Failure
4 - Technical Assistance
PRESS 4
Network
Management
PRESS 5
Multiservice
Transport
Products
(MBT/MWT/MEA)
PRESS 1
Consumer
Satellite
C Band
PRESS 2
Broadband
Retail
Support
PRESS 1
PRESS 2
Network
Network
Licensing Management
Products
Issued: 04/2005
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DCT3080 Installation Manual
Calling for Repairs
If a Motorola DCT3xxx set-top requires repair service, please call one of
the following Motorola Authorized Service Centers:
From USA or Canada
Outside USA or Canada
World Wide Digital
1-800-227-0450
1-956-541-0600
Teleplan
1-800-352-5274
1-302-322-6088
Company
To ensure efficient service, request a Return for Service Authorization
(RSA) number. Be sure to display the RSA number prominently on all
equipment boxes.
The Service Center will provide the shipping address of the location
performing your repairs.
To ship your equipment for repair:
1
Pack the unit securely, if possible in its original factory shipping
carton.
2
Print or display the RSA number so it is easily visible on all
equipment boxes.
3
Enclose a note describing the exact problem. Complete and
enclose the checklist provided with the unit.
4
Ship the unit PREPAID to the address provided by the Service
Center.
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DCT3080 Installation Manual
Overview
This section describes the front and rear panel.
Front Panel
The front panel controls provide functional navigation if the remote
control is lost or is temporarily out of service. Certain functions, such as
those requiring a numeric entry, require a remote control. Some
connectors are not enabled and require the support of application
software.
Figure 2-2
Front panel
Table 2-2
Front panel
Key
Feature
Function
1
INFO
Displays the current channel and program
information (not supported by all applications)
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DCT3080 Installation Manual
Key
Feature
Function
2
LED DISPLAY
Displays the channel number or time of day. The
indicators are:
MSGS — the DCT3080 has received messages for
you to read
ON — the DCT3080 is powered on
RECORD — the DVR is recording
REMOTE — the remote control is in use
3
OPTION
Reserved for future use
4
CURSOR
Moves the cursor around the program guide and
menu screens
5
POWER
Turns the unit on or off
6
MENU
Displays the main menu
7
GUIDE
Displays the program guide
8
SELECT
Selects menu options or programs from the program
guide
9
CHANNEL
Changes the channel
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DCT3080 Installation Manual
Rear Panel
The rear panel contains an unswitched power outlet; connectors for
video, audio, and RF cabling; data output; and modem and data interface
connectors. Some connectors are not enabled and require the support of
application software.
Figure 2-3
Rear panel
Table 2-3
Rear panel connections
Key
Item
Function
1
RF IN
F-type coaxial cable input
2
RF OUT
3
SPDIF
4
S-VIDEO
5
VIDEO OUT
RCA-type video output to a VCR or TV
6
AUDIO OUT
L and R (left and right) RCA-type stereo audio
output jacks
7*
ETHERNET
Ethernet 10/100Base-T input
8
OPTICAL SPDIF
RF video output
Coaxial Dolby® Digital or PCM audio output
S-Video high-quality video output to a VCR or TV
that accepts S-Video
Optical digital Dolby Digital audio or PCM audio
output
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DCT3080 Installation Manual
Key
Item
Function
9*
USB
USB 2.0 connector for devices such as keyboards,
joysticks, scanners, disk storage, PCs, printers, or
digital cameras
10
SATA
Connector for optional external hard drive
11
AC power
AC power connector:
The bottom plug is an input for the AC power
cord
ƒ The top plug is an unswitched power outlet for
a device such as a TV or VCR
ƒ
* These connectors (USB and ETHERNET) might not enabled and might
require the support of the application software
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DCT3080 Installation Manual
Installation
This section provides instructions to cable the DCT3080 and check its
operation. The cabling diagrams illustrate connections to high-definition
or standard-definition TVs, home theater receivers, and stereo VCRs.
Important Safety Considerations
The DCT3080 requires careful handling to avoid potential damage to its
internal hard disk drive or the loss of recorded data. Be sure to follow these
requirements during transportation and installation.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded
container.
Do not expose the terminal to rain or moisture.
During Installation
•
•
•
Do not place the cable terminal in an enclosed area where the
cooling vents are blocked or impede the flow of air through the
ventilation openings.
Install the terminal so that its position does not interfere with its
proper ventilation. For example, do not place the terminal on a
bed, sofa, rug, or similar surface that could block the ventilation
openings.
Install the terminal away from heat sources such as radiators,
heat registers, and stoves. Installation of the terminal near
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DCT3080 Installation Manual
•
•
•
•
•
consumer electronics devices, such as stereo receiver/amplifiers
and televisions, is permitted as long as the air surrounding the
terminal does not exceed 40 ºC (104 ºF).
Place the terminal on a flat surface not prone to vibration or
impact.
Do not install the terminal in an area where condensation
occurs.
To prevent the temporary loss of guide data and cause a
temporarily non-responding terminal, do not plug the AC power
cord into a switched power outlet.
To avoid shock and vibration damage to the internal hard drive,
do not move the terminal while it is plugged in.
To allow the hard drive to spin down and park its heads, wait at
least 10 seconds after disconnecting power before moving the
terminal.
Before You Begin
Before you move or change components on the subscriber
entertainment system:
ƒ Review the installation instructions.
ƒ
Determine if you are connecting to a standard TV, a composite
(baseband) monitor, or a component monitor.
ƒ
Verify that you have the necessary cables and other required items.
Note: If the terminal was previously used, clear its hard drive before
installing it at a new subscriber location.
Clearing the Hard Drive
On a previously used cable terminal, delete all recorded programs from
the hard drive before installing it at a new subscriber location. This
prevents your new subscriber from viewing programming they may not
have purchased or may not want to see.
To prevent subscribers from accidentally deleting all of their recorded
programs, a specific set of keystrokes is required to clear the hard drive.
Having a TV connected is optional.
To clear the hard drive:
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DCT3080 Installation Manual
1
Start the Diagnostics as described in Section 4, “Diagnostics.” d 01
is displayed on the front-panel LED.
2
Using a remote control, within five seconds press REPLAY, MY DVR
three times, and LIVE TV. (On some remote controls, the MY DVR key
may be labeled “LIST.”)
If you correctly enter this key sequence in five seconds or less, the
hard drive is cleared and the front-panel LED displays Clr.
3
If Clr is not displayed, re-enter the key sequence in step 2.
If Clr is displayed, press any other key to reset the terminal, turn it
off, and complete the clearing process.
Video Connection Options
Use the following guidelines to determine the best video connection for
the subscriber home entertainment system. To determine the available
video inputs on the TV, check the manual supplied with the TV or the TV
itself.
The DCT3080 offers the following video outputs:
S-Video
SDTV
only
If your TV has an S-Video input, use S-Video. S-Video is
the highest quality standard-definition video output on
the DCT3080.
Video
(composite)
SDTV
only
If your TV does not have an S-Video input, use the
composite video (VIDEO) output.
RF
SDTV
only
If your TV only has a coaxial RF input, connect it to the
DCT3080 RF OUT connector.
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DCT3080 Installation Manual
Audio Connection Options
Connect the stereo audio cable to the AUDIO R and L connectors on the
DCT3080 and the audio left and right connectors on the TV. If the
equipment supports it, use the OPTICAL SPDIF or coaxial digital SPDIF
output instead of the AUDIO R and L outputs. In most cases, these
outputs offer better audio quality, including support for 5.1 Surround
Sound.
When connecting to a home theater receiver, depending on its inputs,
you can use the following DCT3080 audio outputs:
OPTICAL SPDIF OR
COAXIAL SPDIF
If the receiver supports it, use the OPTICAL SPDIF or coaxial
SPDIF audio output to deliver Dolby AC-3 audio to a Dolby
Digital home theater receiver.
BASEBAND
AUDIO R AND L
If the audio receiver does not support Dolby Digital, use the
baseband AUDIO R and L outputs to connect to the audio
receiver.
The cabling diagrams show sample audio/video (A/V) connections to an
audio receiver, where the receiver functions as an A/V router. When
connecting to an audio receiver, reference its installation instructions for
directions on connecting to baseband and SPDIF ports.
The VCR and TV receive their A/V signals from the currently selected
input device on the audio receiver. This is important when the subscriber
has another A/V device such as a DVD player, a secondary VCR, a CD
player, or other electronic component. We recommend connecting the
TV to the monitor output so on-screen menus for the receiver can be
displayed. (In many cases, the receivers themselves have interactive
on-screen menus.)
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DCT3080 Installation Manual
Installation Overview
You are connecting to a standard definition TV – Connect the S-VIDEO
connector using an S-video cable, or connect the composite VIDEO
connector using an RCA phono cable. If the TV only has a coaxial RF
input, connect it to the DCT3080 RF OUT connector.
Determine if you are connecting the audio to a home theater receiver or
directly to the TV:
ƒ If the receiver or TV has an SPDIF input, use the optical spdif or
coaxial spdif outputs.
ƒ
Otherwise, use the baseband left and right audio out outputs.
1
Locate the cabling diagram(s) that best match the subscriber
configuration.
ƒ
Connect the audio and video cables in a manner matching that
diagram.
ƒ
Determine if you are connecting to a data device (see “Data
Device Connections” in this section). For installation details,
refer to instructions included with the data device.
Connect the cable terminal to the coaxial cable wall outlet.
ƒ
2
Perform the boot cycle, including the download to the terminal,
as described in “Boot Cycle” in this section.
Perform the operational check for the remote control.
ƒ
Optimize the video settings. See “Optimizing Video Settings” in
this section.
Verify that the appropriate configuration information has been
downloaded using the addressable controller, such as the DAC 6000.
21
DCT3080 Installation Manual
Connecting to an A/V Receiver – Audio Only
Connect the stereo audio cable to the AUDIO R and L connectors on the
cable terminal and the corresponding connectors on the HDTV.
If your equipment supports it, use the OPTICAL SPDIF or coaxial
digital SPDIF outputs instead of the AUDIO R and L outputs. In most cases,
SPDIF offers better audio quality, including support for Dolby 5.1
Surround Sound.
Figure 2-4
Connecting to an A/V Receiver – Audio Only
22
DCT3080 Installation Manual
Connecting to a Stereo TV
Depending on the TV’s inputs:
ƒ If possible, use the S-VIDEO and AUDIO connectors on the DCT3080.
ƒ
If the TV has no S-Video input, use the composite VIDEO and AUDIO
connectors on the DCT3080.
ƒ
If the TV has an RF input only, use the RF OUT connector on the cable
terminal. The RF connection carries video and audio.
Connecting a Stereo TV
ƒ
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN
connector on the cable terminal.
ƒ
Connect the stereo audio cable to the AUDIO R and L connectors on
the cable terminal and the corresponding connectors on the stereo
TV.
ƒ
Connect an S-video cable to the S-VIDEO connectors on the cable
terminal and the TV. or
ƒ
ƒ
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the VIDEO IN connector on the TV. or
ƒ
Connect an RF coaxial cable to the cable wall outlet and the
CABLE IN connector on the cable terminal.
Connect an RF coaxial cable to the RF OUT connector on the cable
terminal and the RF connector on the TV.
To connect to an audio receiver, such as a home mini system, follow a
daisy-chain convention. The A/V configuration illustrated (Figure 3-4)
enables digital stereo recording, including Dolby Surround sound. Use
only one set of RCA input connectors on the stereo:
23
DCT3080 Installation Manual
Figure 2-5
Connecting a Stereo TV
24
DCT3080 Installation Manual
Connecting a Stereo TV and Stereo VCR
1
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN
connector on the cable terminal.
2
Connect a stereo audio cable to the AUDIO OUT R and L connectors on
the cable terminal and the INPUT AUDIO R and L connectors on the
stereo VCR.
3
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the INPUT VIDEO connector on the stereo VCR.
4
Connect a stereo audio cable to the OUTPUT AUDIO R and L
connectors on the stereo VCR and the INPUT AUDIO RIGHT and LEFT
connectors on the stereo TV.
5
Connect a video cable to the OUTPUT VIDEO connector on the stereo
VCR and the INPUT VIDEO connector on the stereo TV.
25
DCT3080 Installation Manual
Figure 2-6
Connecting a Stereo TV and Stereo VCR
26
DCT3080 Installation Manual
Connecting an A/V Receiver, TV, and VCR
ƒ
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN
connector on the cable terminal.
ƒ
Connect a stereo audio cable to the AUDIO OUT R and L connectors on
the cable terminal and the INPUT R and L connectors on the
A/V receiver.
ƒ
Connect a video cable to the VIDEO OUT connector on the cable
terminal and the CABLE/TV VIDEO connector on the A/V receiver.
ƒ
Connect a stereo audio cable to the VCR AUDIO OUT R and L
connectors on the A/V receiver and the INPUT AUDIO R and L
connectors on the stereo VCR.
ƒ
Connect a stereo audio cable to the OUTPUT AUDIO OUT R and L
connectors on the stereo VCR and the VCR AUDIO IN R and L
connectors on the A/V receiver.
ƒ
Connect a video cable to the INPUT VIDEO connector on the stereo
VCR and the VIDEO VCR OUT connector on the A/V receiver.
ƒ
Connect a video cable to the OUTPUT VIDEO connector on the stereo
VCR and the VIDEO VCR IN connector on the A/V receiver.
ƒ
Connect a video cable to the INPUT VIDEO connector on the stereo TV
and the TV/MONITOR OUTPUT video connector on the A/V receiver.
If you can:
ƒ
Use the optical spdif or coaxial spdif outputs instead of the stereo
audio r and l outputs. In most cases, SPDIF offers better audio
quality, including support for Dolby 5.1 Surround Sound.
ƒ
Use the S-video connections instead of the standard RCA video
connections. In most cases, S-video offers better video quality.
27
DCT3080 Installation Manual
Figure 2-7
Connecting an A/V Receiver, TV, and VCR
28
DCT3080 Installation Manual
Recording Your Connections
Use this diagram to record the home entertainment component
connections. You can use this diagram to reconnect your system if you
move the equipment or add new equipment.
Disconnect the power from the cable terminal before connecting or
changing cable connections. Do not place another component or object
on top of the cable terminal.
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DCT3080 Installation Manual
30
DCT3080 Installation Manual
Data Device Connections
The DCT3080 provides optional high-speed data services such as
Internet access, USB, Ethernet, and more. The functionality of each data
device port requires, and depends on, installed application software.
The DCT3080 rear panel provides the following data ports:
USB 2.0
Can be used to daisy-chain USB devices such as printers and
storage devices, or to interface with keyboards, joysticks, and
other USB PC peripherals.
Ethernet
10/100Base-T RJ-45 port
SATA
Can be used to connect an external hard drive to increase DVR
capacity
Figure 2-8
Sample data devices you can connect to the DCT3080
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DCT3080 Installation Manual
Boot Cycle
After connecting the proper cabling to the DCT3080, plug the power
cord into the DCT3080 and electrical wall outlet. Begin performing the
boot cycle procedure:
ƒ After a few moments, the LED displays HUNT and then FR 1.
ƒ
The DCT3080 searches for the headend out-of-band (OOB)
frequency carrier. If the OOB frequency is not set to 75.25 MHz, the
LED flashes FR 1 and then flashes FR 2. This searching process
repeats until the correct OOB frequency is found and the required
message for the DCT3080 model is acquired.
ƒ
The LED displays and OOB frequencies are:
Table 2-4
LED displays and OOB frequencies
Display
Frequency
Description
dl
N/A
OOB network download in progress
EF
N/A
Erasing Flash memory
FP
N/A
Flash memory is being programmed
____
N/A
Network download complete
Hunt
N/A
Hunting for OOB frequency
FR 1
75.25
MHz
Attempting to lock on frequency 1
FR 2
104.20
MHz
Attempting to lock on frequency 2
FR 3
72.75
MHz
Attempting to lock on frequency 3
FR 4
92.25
MHz
Attempting to lock on frequency 4
FR 5
98.25
MHz
Attempting to lock on frequency 5
FR 6
103.75
MHz
Attempting to lock on frequency 6
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DCT3080 Installation Manual
Display
Frequency
Description
FR 7
107.25
MHz
Attempting to lock on frequency 7
FR 8
107.40
MHz
Attempting to lock on frequency 8
FR 9
110.25
MHz
Attempting to lock on frequency 9
FR 10
116.25
MHz
Attempting to lock on frequency 10
Au
N/A
Authenticating code object (displays only after download)
ƒ
When the correct OOB frequency is acquired, the LED flashes FR
number.
ƒ
When multiple OOB frequencies are used, the DCT3080 pauses 40
seconds on each valid frequency. The LED displays dl and a
progress indicator, which identifies a software object download. The
progress indicator, or crawling ant, moves one position around the
dl display for each segment of download received. If the dl stops
moving up and down on the LED for an extended period of time,
contact the headend operator.
The progress indicator usually moves at a consistent rate as segment
downloads are received. If all the segments are retrieved in the first
pass, the EF, AU, and FP messages are displayed on the LED. If
segments are dropped, the progress indicator appears to stall and then
inch forward after the dropped segments are retired.
The software download may take up to 45 minutes (or longer if the
system is experiencing high demand). As long as the progress indicator
is spinning, the download is progressing.
When the progress indicator alternates between rapid and sluggish
movement, this may indicate that the stream is spinning too fast for
existing plant conditions.
ƒ When the software object download is complete, the LED displays:
EF
For up to 60 seconds during flash erasure
FP
For up to 60 seconds during flash programming
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DCT3080 Installation Manual
ƒ
When the LED display is blank, the terminal is ready for initialization
and service authorization using the addressable controller. Verify that
the terminal is powered up or reset within two minutes of a
completed download.
Boot Cycle Error Codes
If hardware or software problems occur, the terminal displays error
codes on the LED display. Table 2-5 lists error codes that can occur
during boot cycle startup:
125H
Table 2-5
Boot cycle error codes
Code
Description
When Error Occurs
Action Required
Eb
01
Object failed
validation
After the LED displays dl,
indicating validation check
failed
Contact headend
operator
Eb
02
Download
time-out
After cycling twice through the
OOB frequencies
None
Eb
03
Flash erase
failed
After software object
download complete and EF is
displayed
Replace the terminal
Eb
04
Flash
programming
failed
After software object
download complete and FP is
displayed
Contact headend
operator
Eb
05
Invalid DLC
frequency
After the LED displays dl,
indicating validation check
failed
Contact headend
operator
Eb
06
Hardware
initialization
failed
After plugging the terminal
into an electrical outlet to
begin the boot cycle
Replace the terminal
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DCT3080 Installation Manual
Code
Description
When Error Occurs
Action Required
Eb
07
Object failed
validation
After software object
download complete and FP is
displayed
Contact the headend
operator
After a successful software
object download and the
terminal is reset
No action required
because the terminal
repeats the software
object download
Eb
08
Reserved
Eb
09
Check failed
Reset within two minutes of a
complete software object
download
No action required
because the terminal
repeats software
object download
process
Eb
10
SUDB
recreation
After plugging the terminal
into an electrical outlet to
begin the boot cycle
None
Eb
11
Failed to lock
OOB frequency
After cycling twice through the
OOB frequencies (LED then
displays Eb 02, indicating
the software object download
was unsuccessful.)
Ensure proper cable
connections
Eb
12
No COAC
message
received
After cycling twice through the
OOB frequencies (LED then
displays Eb 02, indicating
the software object download
was unsuccessful.)
Contact headend
operator
Eb
13
No DLC
message
received
After cycling twice through the
OOB frequencies (LED then
displays Eb 02, indicating
the software object download
was unsuccessful.)
Contact headend
operator
Eb
14
Bad object type
or class
After the LED displays dl,
indicating failed during
attempted download
Contact headend
operator
Eb15
No matching
After cycling twice through the
Contact headend
None
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DCT3080 Installation Manual
Code
Description
When Error Occurs
Action Required
Platform ID
found
OOB frequencies (LED then
displays Eb 02, indicating
the software object download
was unsuccessful.)
operator
Eb18
Object size
mismatch
After the LED displays dl,
indicating failed during
attempted download
Contact headend
operator
Eb19
Object size
failed range
check
After the LED displays dl,
indicating failed during
attempted download
Contact headend
operator
Eb20
Invalid SUDB
pointer
After plugging the terminal
into an electrical outlet to
begin the boot cycle
None
Operational Check for the Remote Control
The operational check tests communication with the remote control:
Table 2-6
Operational check procedures
Feature
Testing Procedure
Power on
Press POWER on the remote control to turn on the DCT3080.
Tune to the output channel (3 or 4).
Channel
selection
Scan through the channels using the CHANNEL + or - keys.
Tune to several channels by entering the channel number using
the numeric keys.
Volume
control
Press VOLUME + or - on the remote control to increase the
volume to its upper limit, lowest level, and to a comfortable
level.
Press MUTE to turn the sound off. Press MUTE again to restore
the sound.
If the DCT3080 does not operate properly, refer to Section 5,
“Troubleshooting.”
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DCT3080 Installation Manual
Optimizing Video Settings
This subsection describes how to optimize standard definition video
settings and closed captioning based on subscriber preferences.
Before you optimize the output settings:
ƒ Connect the DCT3080 to other home entertainment devices
ƒ
Plug the DCT3080 into a power outlet
ƒ
Perform the boot cycle
ƒ
Initialize the DCT3080 and authorize services
ƒ
Turn the TV on
For optimal viewing:
1 Power off the DCT3080, and then immediately press the menu
key on the front panel. If the TV is on, the on-screen menu lists
the settings you can configure:
USER SETTINGS
>
TV TYPE
4:3 PAN/SCAN
YPbPr OUTPUT
480I
4:3 OVERRIDE
OFF
CLOSED CAPTION
DISABLED
SERVICE SELECTION
ANALOG
CC1
DIGITAL
PRIMARY LANGUAGE
FONT SIZE
AUTO
FONT COLOR
AUTO
FONT OPACITY
AUTO
FONT EDGE TYPE
AUTO
FONT EDGE COLOR
AUTO
BACKGROUND COLOR
AUTO
BACKGROUND OPACITY
AUTO
SETTINGS
AUTO
37
DCT3080 Installation Manual
RESTORE ALL DEFAULTS
2
Use the remote control or the cursor keys on the front panel to
navigate the on-screen menus:
ƒ
Press the ▲ and ▼ keys to highlight the setting you wish to
change.
ƒ
Press the ► key to select an option.
ƒ
To exit the setting and move to another setting, press the ▲ or
▼ key.
If the User Settings menu does not display on the TV screen, the TV
may not support the default video output setting. Use the front panel
LED to adjust the settings as described in “There is no video on the TV
screen” in “Troubleshooting.”
The User Settings menu options are:
Setting
Description
TV Type
Sets the aspect ratio. The front panel display indicates the type
you select. Defaults to 4:3 PAN/SCAN. Options are 16:9 for
widescreen TVs or 4:3 LETTERBOX or 4:3 PAN/SCAN for
standard TVs.
ƒ
4:3 LETTERBOX fits widescreen programming on
the screen by placing black bars at the top and
bottom.
ƒ
4:3 PAN/SCAN fills the screen by cropping the left
and right edges of widescreen programming.
YPbPr Output
Not user-configurable on the DCT3080.
4:3 Override
Not user-configurable on the DCT3080.
Closed
Caption
Turns closed captions off or on. The front panel display
indicates the status of the closed captions. Defaults to
DISABLED. Options are ENABLED or DISABLED.
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DCT3080 Installation Manual
Setting
Description
Service
Selection
ƒ
Analog: Not configurable on the DCT3080.
ƒ
Digital: PRIMARY LANGUAGE, SECONDARY
LANGUAGE, 3, 4, 5, or 6. The default is PRIMARY
LANGUAGE.
Font Size
Sets the font size for closed captions. Defaults to AUTO.
Options are AUTO, STANDARD, LARGE, or SMALL.
Font Style
Sets the font style. Defaults to AUTO. Options are AUTO,
MONO SERIF, PROPORTION SERIF, MONO NO SERIF,
PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL.
Font Color
Sets the font color. Defaults to AUTO. Options are AUTO,
WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA,
or CYAN.
Font Opacity
Sets the opacity. Defaults to AUTO. Options are AUTO,
TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
Font Edge
Type
Sets the edge appearance — AUTO, NONE, RAISED,
DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT
SHADOWED. The default is AUTO.
Font Edge
Color
Sets the edge color — AUTO, WHITE, BLACK, RED, GREEN,
BLUE, YELLOW, MAGENTA, or CYAN. The default is AUTO.
Background
Color
Sets the background color for closed captions. Defaults to
AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN,
BLUE, YELLOW, MAGENTA, or CYAN.
Background
Opacity
Sets the background opacity for closed captions. Defaults to
AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT,
SOLID, or FLASHING.
Settings
Sets the default settings for closed captions (AUTO) or the
settings you have configured (USER). Defaults to AUTO.
Options are AUTO or USER.
Restore All
Defaults
To reset all User Settings to their defaults, select this option
and press the ► key.
To exit the menu and save your settings, press the POWER or MENU key.
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DCT3080 Installation Manual
Graphics Overlaying the Video
The DCT3080 can generate graphics that overlay the video programming
or fill the entire television screen. Common examples include on-screen
menus (such as the User Setting menu), closed captions, and EPG. The
DCT3080 overlays these graphics whenever the subscriber opens a
menu, enables closed captions, or scrolls through a program grid.
On-screen graphics are available for all DCT3080 video outputs except.
40
DCT3080 Installation Manual
Diagnostics
This section describes the diagnostics that confirm proper installation,
including:
ƒ Checking error states and signal integrity
ƒ
Identifying the cable terminal on the network
ƒ
Verify communications with the headend
Diagnostics are displayed on the on-screen display (OSD) and front-panel
LEDs.
For the diagnostics described in this section:
ƒ All indicators are in decimal notation, unless otherwise noted.
ƒ
All signal-level and quality indicators use a 1% to 100% scale, unless
otherwise noted.
ƒ
All sample displays are illustrative; actual data may differ from the
examples.
You can use the diagnostics when running the base platform or Thin
Client software.
Note:
Diagnostics are continually updated through software upgrades to provide
expanded information regarding the status of the DCT-3080. Check the
Motorola website for updated versions of this manual (www.motorola.com).
Using the Diagnostics
To use the diagnostics:
1 Ensure that the DCT3080 is installed with the base platform or
Thin Client software and that it is connected to an AC outlet.
41
DCT3080 Installation Manual
2
Press POWER and immediately press SELECT to enable diagnostic
mode. The Diagnostics main menu is displayed on the OSD and
“d01” is displayed on the front-panel LED:
DIAGNOSTICS
>
d01
GENERAL STATUS
d02
PURCHASE STATUS
d03
OOB STATUS
d04
INBAND STATUS
d05
UNIT ADDRESS
d06
CURRENT CHANNEL STATUS
d07
UPSTREAM MODEM
d08
CODE MODULES
d09
MEMORY CONFIG
d10
KEYPAD/LED
d11
INTERFACE STATUS
d12
USER SETTING STATUS
d13
PVR/HDD STATUS
d14
DOCSIS
d15
APPLICATION SPECIFIC INFORMATION
d16
INTERACTIVE STATUS (displayed only when Thin Client is
running)
E
EXIT
Figure 3-1
Example of the LED for the main menu
P
MUTE
MUTE
42
DCT3080 Installation Manual
You can use the following keys to navigate the diagnostics menus:
ƒ
Press CHANNEL ▲, CHANNEL ▼, CURSOR ▲, or CURSOR ▼ to select d01
through E.
ƒ
Press CURSOR ◄, CURSOR ►, SELECT, or ENTER to execute the selected
diagnostic.
ƒ
Select E from the main menu or press POWER to exit.
d01 General Status
This diagnostic displays system status information on the OSD and LED.
The information is updated each time the diagnostic is displayed.
GENERAL STATUS
ERROR:
PLATFORM ID:
FAMILY ID:
MODEL ID:
REMOD CHAN:
SETTOP TIME:
EP00
CONNECTED
0x02D0
0x0000
0X34CA
03
xxxxxxxxxx GPS
Figure 3-2
Example GENERAL STATUS LED (no error)
P
MUTE
MUTE
Environment code
Error code
The General Status fields are:
43
DCT3080 Installation Manual
Field
Description
Error
Error codes display on the LED and OSD when an error occurs. If
multiple errors occur, the last recorded error is displayed:
EP00 No error
EP01 Not connected
EP03 DRAM error
EP04 SRAM error
EP07 ROM verification failure
EP08 RAM test failure
EP09 Battery test failure
EP11 Invalid unit address
EP12 Power on self test failure
EP14 GITV startup failure
EP15 TSI structure corrupt
EP18 Driver initialization failure
Connected
State
A DCT-operations connect or disconnect message determines
whether the DCT3080 is CONNECTED or DISCONNECTED.
Platform
ID
A unique 16-bit hexadecimal number that identifies the platform
image (also called the ROM ID).
Family ID
The manufacturer and product family, in hexadecimal
Model ID
The model, in hexadecimal
Remod
Chan
The interface to the subscriber TV; channel 3 or 4 in the USA
Settop
Time
The current OOB time displayed in global positioning system
(GPS) seconds from Jan 6, 1980. It is an integer from 0 to
4294967295.
44
DCT3080 Installation Manual
d02 Purchase Status
This diagnostic displays the status of subscriber event purchases on the
OSD and LED. The OSD and LED information displays are updated each
time this diagnostic is displayed:
PURCHASE STATUS
PURCHASES
UNSENT:
xx
UNACK:
xx
LAST SEQ NUM:
xxxx
LAST RB TIME:
xxxxxxxxxx
IPPV STATUS:
Enabled
Figure 3-3
LED display for PURCHASE STATUS diagnostic
Purchase indicator
P
MUTE
MUTE
On when IPPV
is enabled
Number of unsent
purchases
The Purchase Status fields are:
Field
Description
Unsent
The number of purchases in the DCT remaining to be polled. It can
be an integer from 0 to 63.
Unack
The number of reports that have not been acknowledged by the
controller. It is an integer.
Last Seq
Num
The last acknowledged sequence number of a purchase sent by the
controller. It is a 16-bit, unsigned hexadecimal number.
Last RB
Time
The last time the DCT3080 attempted to report back purchases to
the controller, in GPS seconds.
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DCT3080 Installation Manual
Field
Description
IPPV
Status
If IPPV is enabled, the IPPV status indicator LED is on. If IPPV is
disabled, the IPPV status indicator LED is off.
d03 Out-Of-Band (OOB) Status
This diagnostic indicates the out-of-band control channel status. The
information is updated every 5 seconds.
OOB DIAGNOSTIC
OOB FREQUENCY:
075.25
MHz
CARRIER LOCK:
YES
DATA:
YES
EMM DATA:
YES
SNR:
22.1 dB
GOOD
AGC:
23 %
GOOD
EMM PROVIDER ID:
0x0400
EMM PID:
0x0403
NETWORK PID:
0x0003
Figure 3-4
LED display for the OOB diagnostic
Data activity indicator
EMM data activity indicator
P
P
STARVUE
frequency
MUTE
OOB diagnostic
indicator
MUTE
Carrier lock indicator
(L = locked, U = unlocked)
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DCT3080 Installation Manual
The Out-Of-Band Status fields are:
Field
Description
OOB
Frequency
Indicates the OOB tuner center frequency, from 70 to 130 MHz.
Carrier
Lock
Indicates whether the OOB receiver is locked to the carrier:
Data
EMM Data
SNR
OSD
LED
Description
YES
NO
L
U
Carrier locked
Carrier unlocked
Indicates whether data is being carried by the OOB and EMM
traffic, which is tracked separately:
OSD
LED
Description
YES
NO
On
Off
OOB data detected within last 5 seconds
OOB data not detected within last 5 seconds
Indicates whether EMM data is being carried on the OOB stream:
OSD
LED
Description
YES
NO
On
Off
EMM data detected within last 5 seconds
EMM data not detected within last 5 seconds
When carrier lock has been established, displays an estimate of
the carrier signal-to-noise ratio in dB, with an explanation:
ƒ
ƒ
ƒ
ƒ
AGC
FAIR — Marginal signal level; check the signal
POOR — Unusable signal
INVALID — Invalid SNR value
When carrier lock has been established, displays an estimate of
the AGC as a percentage, with an explanation:
ƒ
ƒ
ƒ
ƒ
EMM
Provider
ID
GOOD — Good value
GOOD — Good value
FAIR — Marginal signal level; check the signal
POOR — Unusable signal
INVALID — Invalid AGC value
Displays the conditional access stream for the DCT3080, in
hexadecimal
47
DCT3080 Installation Manual
Field
Description
EMM PID
Displays the packet identifier (PID) stream the DCT3080 tunes to
for EMM data, in hexadecimal
Network
PID
Displays the network PID to which the DCT3080 is tuned to
receive network messages, in hexadecimal
d04 In-Band Status
This diagnostic displays the in-band status for the last attempted tuned
channel. The information is updated every 5 seconds.
IN-BAND DIAGNOSTIC
IN-BAND TUNER 1
MODE:
64 QAM
CARRIER LOCK:
YES
DATA:
YES
SNR
32.0 Db
GOOD
AGC:
23 %
FAIR
5 SECOND ERROR COUNTS:
UNCORRECTABLE: 1234
CORRECTABLE: 5678
IN-BAND TUNER 2
MODE:
64 QAM
CARRIER LOCK:
YES
DATA:
YES
SNR
32.0 Db
GOOD
AGC:
23 %
FAIR
5 SECOND ERROR COUNTS:
UNCORRECTABLE: 1234
CORRECTABLE: 5678
48
DCT3080 Installation Manual
Figure 3-5
LED display for in-band diagnostic
Data activity indicator
P
MUTE
IB diagnostic
indicator
MUTE
Carrier lock indicator
(L = locked, U = unlocked)
The In-Band Status fields are:
Field
Description
Mode
The values displayed on the OSD are:
ƒ
ƒ
Carrier
Lock
Data
SNR
64 QAM — 64 QAM digital channel
256 QAM — 256 QAM digital channel
Indicates whether the in-band receiver is locked to the carrier. If a
digital carrier is not present, it indicates the carrier is not locked:
OSD
LED
Description
YES
NO
L
U
Carrier locked
Carrier not locked
Indicates whether data is being carried on the in-band stream.
The indicators cover all packet processors, regardless of the
stream they are monitoring:
OSD
LED
Description
YES
NO
On
Off
In-band data detected within last 5 seconds
In-band data not detected within last 5 seconds
When carrier lock has been established, displays an estimate of
the carrier signal-to-noise ratio in dB, with an explanation:
ƒ
ƒ
ƒ
ƒ
GOOD — Good value
FAIR — Marginal signal level; check the signal
POOR — Unusable signal
INVALID — Invalid SNR value
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DCT3080 Installation Manual
Field
Description
AGC
When carrier lock has been established, displays an estimate of
the automatic gain control as a percentage, with an explanation:
ƒ
ƒ
ƒ
ƒ
5 Second
Error
Counts
GOOD — Good value
FAIR — Marginal signal level; check the signal
POOR — Unusable signal
INVALID — Invalid AGC value
Indicates the number of correctable and uncorrectable digital
multiplex errors, up to 9999. It is updated every 5 seconds and
reset each time the DCT3080 is power cycled or another digital
multiplex is tuned. The maximum value displayed is 9999, even if
there were more than 9999 errors.
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DCT3080 Installation Manual
d05 Unit Address
This diagnostic displays the unit address:
UNIT ADDRESS
TVPC INSTALLED
NO
UNIT ADDRESS:
123-45678-90123-456
OOB ADDRESSES:
NETWORK: 123-45678-90123-456
MULTICAST 16 ADDRESS FOR:
0x0000
0x0000
0x0000
0x0000
MAC ADDRESSES:
DOCSIS:
xx xx xx xx xx xx
Ethernet:
xx xx xx xx xx xx
1394:
xx xx xx xx xx xx
USB:
xx xx xx xx xx xx
Settop:
xx xx xx xx xx xx
51
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DCT3080 Installation Manual
Figure 3-6
LED display of a unit address
P
MUTE
P
MUTE
P
MUTE
P
MUTE
P
MUTE
The Unit Address fields are:
Field
Description
TvPC
Installed
Indicates whether the TVPC renewable security system is
installed:
ƒ
ƒ
Unit
Address
YES — TvPC is installed
NO — TvPC is not installed
A unique decimal number that indicates the unit address or
physical address.
OOB Addresses
Network
The DCT3080 network address displayed in decimal format.
Multicast
16
Address
For
Specifies the stream to which the OOB multicast 16 addresses
are assigned. The stream type and multicast 16 addresses cycle
on the OSD every 5 seconds. The valid stream types nnnn are:
ƒ
Net — Network
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DCT3080 Installation Manual
ƒ
ƒ
ƒ
ƒ
ƒ
EMM — EMM
SCC — SCC_ECM
Dnld — Download
Data — Data
Poll — Polling packet identifier (PID)
The 16-bit multicast address is displayed in 4-byte hexadecimal
format. The Multicast 16 addressed messages filter on a 16-bit
multicast address. The user processor can define up to four
multicast addresses in hardware, and any message matching
one of the four is processed. Messages not matching the
multicast address are discarded.
MAC
Addresses
The DOCSIS, Ethernet, 1394, USB, and MAC addresses are
stored in protected flash and displayed in hexadecimal.
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DCT3080 Installation Manual
d06 Current Channel Status
This diagnostic displays a status of the last attempted tuned channel on
the in-band stream. The channel type determines the status display.
This is an example for a digital channel:
CURRENT CHANNEL STATUS
PRIMARY A/V SOURCE
IB TUNER 1
IB TUNER 1
TYPE: DIGITAL
aaa
0xbb
INBAND FREQUENCY:
199.2500 MHz
AUTHORIZED:
YES
PURCHASABLE:
NO
PURCHASED:
NO
PREVIEW:
NO
MPEG VIDEO LOCK
YES
MPEG AUDIO LOCK
YES
PCR LOCK
YES
CCI: 0x00
APS: 0x00
RC Flag: 0x00
CIT: 0x00
DRM: 0x00
RS: Forever
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DCT3080 Installation Manual
Figure 3-7
Current channel status LED displays
Purchasable indicator
Digital channel:
Preview indicator
P
MUTE
MUTE
Digital channel indicator
Epoch authorization code
The Current Channel status fields are:
Field
Description
Type
aaa
Indicates that the channel is digital:
OSD
LED
Description
DIGITAL
d
Digital
Displays the encryption mode for the channel on the OSD and
LED. It is updated every 5 seconds.
For a digital channel:
ƒ
ƒ
ƒ
ENC − encrypted
UNE − unencrypted
CLR − clear
bb
(Digital channels only) The current epoch authorization reason is
displayed in the hexadecimal format 0xbb on the OSD and LED.
In-Band
Frequency
(Digital channels only) The center RF carrier frequency for the
digital service. It can be from 54 to 860 MHz.
Authorized
Indicates whether the DCT3080 is authorized for the currently
tuned service:
ƒ
ƒ
Purchasable
YES — authorized
NO — not authorized
Indicates whether the current program can be purchased for
viewing:
OSD
LED
Description
YES
NO
on
off
Can be purchased
Cannot be purchased
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DCT3080 Installation Manual
Field
Description
Preview
Indicates whether the current program is in preview mode:
MPEG Video
Lock
OSD
LED
Description
YES
NO
on
off
In preview mode
Not in preview mode
Indicates whether the video processor is locked to the video
stream:
ƒ
ƒ
MPEG
Audio Lock
YES — locked
NO — not locked
00 — copy free
01 — no more copies
10 — copy once
11 — never copy
N/A — the value is invalid or cannot be retrieved
Displays whether the broadcast flag is present:
ƒ
ƒ
ƒ
CIT
NO — not locked
The copy control information:
ƒ
ƒ
ƒ
ƒ
ƒ
RC Flag
YES — locked
Indicates whether the in-band receiver is locked to the program
clock reference (PCR):
ƒ
ƒ
CCI
NO — not locked
Indicates whether the audio processor is locked to the audio
stream:
ƒ
ƒ
PCR Lock
YES — locked
0 — no flag/not defined
1 — the flag is present/enabled
N/A — the value is invalid or cannot be retrieved
The constrained image trigger as delivered in the PRK or the Set
DRM API:
ƒ
ƒ
ƒ
1 — set
0 — not set
N/A — the value is invalid or cannot be retrieved
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DCT3080 Installation Manual
Field
Description
DRM
The digital rights management valid flag bit:
ƒ
ƒ
ƒ
RS
1 — set
0 — not set
N/A — the value is invalid or cannot be retrieved
The retention state:
ƒ
Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours,
90 minutes, or Not Defined
ƒ
N/A — the value is invalid or cannot be retrieved
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DCT3080 Installation Manual
d07 RF Modem (Upstream)
This diagnostic displays the RF modem status, if an RF modem is
installed in the DCT3080. The information is updated each time this
diagnostic is displayed.
RF MODEM
STATUS:
CONFIGURED
CENTER FREQUENCY:
9.0000 MHz
REQUESTED POWER LEVEL:
23 dB
ACTUAL POWER LEVEL:
20 dB
REPORT BACK ADDRESS:
xx xx xx xx
LAST RB ATTEMPT TIME:
xxxxxxxxxx
Figure 3-8
RF upstream modem LED display
Decimal point
P
STARVUE
frequency
MUTE
MUTE
Frequency indicator
Frequency in MHz
Alternating with
P
STARVUE
power level
MUTE
Power level indicator
MUTE
Power level in dB (blank if
modem not configured)
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DCT3080 Installation Manual
The RF Modem fields are:
Field
Description
Status
CONFIGURED or NOT CONFIGURED.
Center
Frequency
The RF modem center frequency is displayed on the OSD and
LED in MHz.
Requested
Power
Level
The value assigned to the DCT3080 during RF leveling; in dB or
blank if not configured.
Actual
Power
Level
The power level is displayed on the OSD and LED; in dB or is
blank if the power level has not been set.
Report
Back
Address
Displayed in 4-byte hexadecimal format, if configured.
Last RB
Attempt
Time
The last attempted report back by the DCT3080, in GPS seconds.
d08 Code Modules
This diagnostic includes information about the firmware loaded in flash
memory and all non-volatile code versions installed on the DCT3080.
When the native suite is running, the diagnostics of the application
operating system and all associated objects should be accessible.
ASTB INVD
Boot Code: 05.04
Platform Built: 12.09
Version: Mar 24 2005 13:16:16
Digital Secure Processor: M02
Object
Ver
Status
ID
ASMS____
66.04
ENABLED
0881
CONFIG
50.01
ENABLED
0890
MSTVURIS
00.03
ENABLED
0860
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DCT3080 Installation Manual
Figure 3-9
LED display for code modules
Download status
Download data received indicato
P
MUTE
MUTE
P
Number of segments remaining
for download to complete. (Figure
reflects 17012segments remaining.)
MUTE
MUTE
P
MUTE
MUTE
or
P
Code module identifier (bPC for the
base platform; CODE or SYS for the
system object)
MUTE
MUTE
Alternating with
P
Code module version number
MUTE
MUTE
Indicator separating major and
minor revision numbers
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DCT3080 Installation Manual
The Code Modules fields are:
Field
Description
Boot Code
The boot code version in ASCII format
Version
The firmware version and build date in ASCII format
Digital Secure
Processor
The digital secure processor version in ASCII format
Downloadable
Object
Information Table
Lists all objects loaded, or being loaded, onto the DCT3080
in ASCII format. The information displayed for each object
depends on the running environment. If a download is not
in progress, the LED displays the current environment
running and version number, as shown in Figure 4-9. On
the LED, “bPC” represents base platform or Thin Client
code.
Object
The object name
Ver
The object version
Status
The object status, updated on the OSD and LED every
5 seconds while you display the diagnostic:
OSD
Status
Description
MEM ALLOC
Allocated
LOADING
STARTING
Loading
Enabling
ENABLED
ENA–NOT
RUN
STOPPING
Enabled
Enabled_Not_
Runnable
Disabling
DISABLED
DIS-NOT
RUN
Disabled
Disabled_Not_
Runnable
Memory for object is
allocated
Object is being loaded
Object is being started
(the constructor is
running)
Object is running
Object is enabled, but
cannot run
Object is being stopped
(the destructor is running)
Object has been disabled
Object is disabled and
cannot run
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DCT3080 Installation Manual
Field
Description
DELETING
POSTPONED
Deleting
Postponed
CONNECTED
Connect
PEND
CONNECT
TryingToConnect
Object is being deleted
Object cannot run on the
current system; it will be
enabled during the next
boot
Connected to download
PID − awaiting data
Trying to connect
The object identifier
ID
d09 Memory Configuration
This diagnostic displays the DCT3080 memory configuration. The
information is updated when you display the diagnostic.
MEMORY CONFIGURATION
SYSTEM RAM:
128
MB
FLASH:
16
MB
NVRAM:
256
KB
There is no LED display for this diagnostic.
The Memory Configuration fields are:
Field
Description
System
RAM
The allocated system RAM in MB.
Flash
The allocated flash memory in MB.
NVRAM
The allocated NVRAM in KB.
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DCT3080 Installation Manual
d10 Keypad–LED
This diagnostic verifies the functionality of the LEDs and the front-panel
keypad. Each highlighted character corresponds with a front-panel key
press.
<
>
U
D
Î
M
P
B
G
S
+
-
d11 Interface Status
The Interface Status diagnostic displays when running in base platform
or Thin Client. There is no LED display. The information on the OSD is
updated when you display the diagnostic.
INTERFACE STATUS
DOCSIS TUNER & XMITTER:
INST
1394 I/O DEVICE:
NOT INST
ACTIVE PORTS
0
DATA XMISSION
NO
5C IMPLEMENTATION
0
LOOP STATUS
NO
ROOT STATUS
YES
CYCLE MASTER STATUS
YES
USB I/O DEVICE:
INST
10BT ETHERNET DEVICE:
INST
PARALLEL PORT:
INST
IR BLASTER:
INST
HARD DRIVE STATUS:
INST
SMART CARD:
INST
HDMI PORT
DEVICE CONNECTED:
YES/NO
REPEATER:
YES/NO
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DCT3080 Installation Manual
VIDEO XMISSION:
ACTIVE/NOT ACTIVE
HDCP ENABLED:
YES/NO
VIDEO CONSTRAINED
YES/NO
OUTPUT FORMAT
XXXX x XXXX
ASPECT RATIO:
xx:x
EDID DATA
The Interface Status fields are:
Field
Description
DOCSIS Tuner
& Xmitter
INST (installed) or NOT INST (not installed)
1394 I/O Device
INST (installed) or NOT INST (not installed)
USB I/O Device
INST (installed) or NOT INST (not installed)
10BT Ethernet
Device
INST (installed) or NOT INST (not installed)
Parallel Port
INST (installed) or NOT INST (not installed)
IR Blaster
INST (installed) or NOT INST (not installed)
Hard Drive
Status
INST (installed) or NOT INST (not installed)
Smart Card
INST (installed) or NOT INST (not installed)
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DCT3080 Installation Manual
Field
Description
HDMI Port
If a device is connected to the HDMI port only, the following
diagnostics display to help troubleshoot the HDMI interface.
They all display “N/A” if no device is connected to the HDMI
port or the value is invalid or cannot be retrieved.
Device
Connected
Indicates whether a device is connected to the HDMI port —
Yes or No.
Repeater
Indicates whether the connected device is a repeater —
Yes or No.
Video Xmission
(transmission)
Indicates whether the DCT3080 is transmitting video over the
HDMI port — Not Active or Active.
HDCP Enabled
Indicates whether the DCT3080 is using HDCP to encrypt
video transmitted over the HDMI link — Yes or No. If the
Video Xmission status is Not Active, the HDCP Enabled
status is No.
Video
Constrained
Indicates whether the DCT3080 is constraining the video sent
through HDMI — Yes or No. If the Video Xmission status is
Not Active, the Video Constrained status is No.
Output Format
Indicates the timing format of the video sent through HDMI:
Aspect Ratio
ƒ
1920 x 1080I — 1920 pixels wide by 1080 pixels high,
interlaced
ƒ
1280 x 720P — 1280 pixels wide by 720 pixels high,
progressive
ƒ
720 x 480P — 720 pixels wide by 480 pixels high,
progressive
ƒ
720 x 480I — 720 pixels wide by 480 pixels high,
interlaced
ƒ
640 x 480P — 640 pixels wide by 480 pixels high,
progressive
Indicates the aspect ratio of the video sent through HDMI —
3:4 or 16:9.
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DCT3080 Installation Manual
Field
Description
EDID Data
Indicates the video timing formats that were read from the
Extended Display Identification Data (EDID) registers for the
connected device, in particular the detailed timing description
blocks. The list displays all of the formats that the DCT3080
could read, up to a maximum of 12 formats. If the DCT3080
cannot read any formats, EDID Data is blank. An asterisk (*)
after the aspect ratio means the DCT3080 supports the
format. If more than twelve video timing formats are
discovered, the supported formats only are listed first,
followed by up to twelve remaining formats.
d12 User Setting Status
This diagnostic displays the user settings. The format may vary. The
information on the OSD and LED is updated when you display the
diagnostic.
USER SETTING STATUS
TV TYPE
4:3 PAN/SCAN
YPbPr OUTPUT
480i
4:3 OVERRIDE
OFF
CLOSED CAPTION
ENABLED
PEN SIZE
STANDARD
FONT STYLE
MONO SERIF
FOREGROUND COLOR
BLACK
FOREGROUND OPACITY
AUTO
BACKGROUND COLOR
WHITE
BACKGROUND OPACITY
AUTO
SERVICE SELECTION
PRIMARY LANGUAGE
SETTINGS
USER
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DCT3080 Installation Manual
The User Setting Status fields are:
Field
Description
TV Type
The aspect ratio. Defaults to 16:9. Options are 16:9 for wide
screen TVs or for standard TVs:
ƒ
4:3 LETTERBOX places black bars at the top and bottom to
fit high-definition programs on the screen
ƒ
4:3 PAN/SCAN crops the left and right edges of
high-definition programs to fill the screen
HDMI/YPbPr
Output
The video display format for the component video outputs.
Defaults to 1080i. Options are 1080i, 720p, 480p, or 480i. Some
TVs only support certain display formats. Check the TV user
manual for more information.
If you are not using an HDTV, selecting a format other than 480i
causes the on-screen display to go blank. If this occurs, view the
settings on the LED panel to change the format back to 480i.
If you are not using the HDMI video connection, the HDMI/YPbPr
OUTPUT setting displays as YPbPr OUTPUT.
4:3 Override
The display format used for 4:3 standard-definition programming.
ƒ
Closed
Caption
Pen Size
OFF displays non-high-definition programs having a 4:3
aspect ratio in wide screen format. On an HDTV, black bars
display on the left and right of the picture. Selecting OFF for
a 4:3 TV may result in a small picture with black bars around
it.
Displays whether closed captions are ENABLED or DISABLED.
Displays the selected pen size — Auto (controlled by the closed
caption stream), Standard, Large, or Small.
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DCT3080 Installation Manual
Field
Description
Font Style
Displays the selected font style:
ƒ
AUTO — The font style is controlled by the closed caption
stream.
ƒ
ƒ
ƒ
ƒ
MONO SERIF — Monospaced with serifs
ƒ
ƒ
ƒ
CASUAL — Casual font type
PROPORTION SERIF — Proportionally spaced with serifs
MONO NO SERIF — Monospaced without serifs
PROPORTION NO SERIF — Proportionally spaced without
serifs
CURSIVE — Cursive font type
SMALL — Small capitals
Foreground
Color
Displays the selected foreground color — Auto (controlled by the
closed caption stream), White, Black, Red, Green, Blue, Yellow,
Magenta, or Cyan.
Foreground
Opacity
Displays the selected foreground opacity — Auto (controlled by
the closed caption stream), Transparent, Translucent, Solid, or
Flashing.
Background
Color
Displays the selected background color — Auto (controlled by
the closed caption stream), White, Black, Red, Green, Blue,
Yellow, Magenta, or Cyan.
Background
Opacity
Displays the selected background opacity — Auto (controlled by
the closed caption stream), Transparent, Translucent, Solid, or
Flashing.
Service
Selection
Displays the selected service selection:
ƒ
AUTO — Service selection is controlled by the closed
caption stream.
ƒ
PRIMARY LANGUAGE — Primary language set by the
provider.
ƒ
SECONDARY LANGUAGE — Secondary language set by
the provider.
ƒ
3, 4, 5, or 6 — Set by the provider.
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DCT3080 Installation Manual
Field
Description
Settings
Displays the selected setting:
ƒ
AUTO — Closed caption settings are determined by the
closed caption stream regardless of user modification.
ƒ
USER — The configured closed caption user settings are
used.
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DCT3080 Installation Manual
d13 DVR/Hard Drive Status
This two-page diagnostic displays the DVR and hard-drive status.
DVR/Hard Drive Status
DVR Status
Enabled:
True
Stream Indexer Ver:
131
Content Record Ver:
2
Encoder
Number
Type
Quality
1
MPEG2
HIGH2
2
MPEG2
HIGH2
Drive
Record Capacity Remaining
IDE0
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Hard Drive Status
Number of Installed Drives:
1
Drive: 1
INTERNAL
Model
Number:
ST3120025ACE
Device ID:
N/A
Type:
IDE
Total Size:
80 GB
Used
System
1
GPFS
2
PVR
Content
10864
PVR Index
35
State
Active
Temp (F)
118
Max
Temp:
122
Over Temp
No
Count:
0
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DCT3080 Installation Manual
The DVR/Hard Drive Status fields are:
Field
Description
Enabled
Indicates whether the DVR is enabled, based on the DCT3080
Connected State (CONNECTED or DISCONNECTED) and
resource availability (resource authorized; hard disk installed
and functional):
OSD LED Description
True
En
DVR enabled
False Un
DVR disabled
Stream
Indexer Ver.
The stream indexer version number, without leading zeros; for
example, version 0000000065 is displayed as “65”
Content
Record Ver.
The content record version number, displayed without leading
zeros
Number
Indicates the encoder number — 1 or 2
Type
Indicates the encoder type — Not Inst(alled), MPEG2, Other, or
Unknown
Drive
Record
Capacity
Remaining
The drive type — IDE (internal), 1394, USB (external), or NOT
AVAILABLE (neither enabled nor configured)
The remaining recording capacity, in bytes
Number of
Installed
Drives
The number of internal and external hard drives, up to a
maximum of 9
Drive
The identification number sequentially assigned to each
installed drive and whether the drive is INTERNAL or
EXTERNAL
Model
Number
The drive model number assigned at the factory
Device ID
A text string of up to 20 characters that identifies the disk drive;
“N/A” is displayed if the value is invalid or cannot be retrieved
Type
The drive type — IDE, 1394, USB, or Unkn(own)
Total Size
9
The drive size in decimal GB. (1 decimal GB = 1x10 bytes. For
9
example, 120 decimal GB = 120x10 bytes.)
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DCT3080 Installation Manual
Field
System,
GPFS, PVR
Content,
and PVR
Index
State
Temp (F)
Description
The space used and allocated for each of the internal hard
drive’s partitions —System, GPFS, PVR Content, and PVR
20
Index — in MB for each partition (1 binary MB = 2 bytes).
“N/A” displays if the value is invalid or cannot be retrieved.
The hard drive state:
ƒ
Standby — The hard drive is working normally, but is at
rest. (The State returns to Active any time disc access is
necessary.)
ƒ
ƒ
Active — The hard drive is accessing data.
Failed — The hard drive hardware has failed.
For an internal hard drive only, its temperature in degrees F
Max Temp
For an internal hard drive only, its maximum temperature in
degrees F
Over Temp
Indicates whether the drive is excessively hot:
Count
ƒ
Yes — The internal drive temperature exceeds 140º F (60º
C). The LED Over-Temp Indicator is on and remains lit
until the next over-temp sample is taken (at least once an
hour).
ƒ
No — There is no over-temp problem.
The cumulative number of times that the hard drive
temperature has been measured over 60º C, with the
temperature checked at least once an hour.
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DCT3080 Installation Manual
d14 DOCSIS Status
This three-screen diagnostic displays status information for the
embedded cable modem (ECM):
DOCSIS STATUS
DOCSIS Enabled:
YES
Acquire DS Channel:
YES
Obtain US Parameters:
YES
Establish IP Connectivity:
YES
Obtain Configuration File:
YES
eCM Registered:
YES
Network Access:
YES
Initialize BPI:
YES
System Up Time:
xxx Days
xx Mins
xx Hours
xx Seconds
IP Addresses
Cable Modem
xxx.xxx.xxx.xxx
Set-Top Box
xxx.xxx.xxx.xxx
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DOCSIS
^^^ Scroll Up ^^^
MAC Addresses
Cable Modem
xx.xx.xx.xx.xx.xx
Set-Top Box
xx.xx.xx.xx.xx.xx
Downstream Channel
Carrier Lock
YES
Frequency
xxx
LKC:
xxx
Mode:
QAM 256
Power Level:
xxx
SNR:
xx.x
Upstream Channel
Frequency
xx
Mode:
QAM 128
Channel ID:
xxx
Power Level:
xxx
Symbol Rate:
x.xxx
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DOCSIS
^^^ Scroll Up ^^^
Known MAC Addresses
xx.xx.xx.xx.xx.xx
xx.xx.xx.xx.xx.xx
xx.xx.xx.xx.xx.xx
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The fields are:
Field
Description
DOCSIS
Enabled
For a DOCSIS-enabled set-top, YES. Otherwise, NO.
Acquire DS
Channel
The DOCSIS downstream channel acquisition status:
Obtain US
Parameters
Establish IP
Connectivity
ƒ
ƒ
ƒ
NO — The set-top is acquiring the downstream channel
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
The DOCSIS upstream channel descriptor (UCD) acquisition
status:
ƒ
ƒ
YES — The UCD is acquired
ƒ
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
NO — The set-top is acquiring the UCD or the
downstream channel
Displays whether the cable modem has acquired its IP address,
typically from a Dynamic Host Configuration Protocol (DHCP)
server:
ƒ
ƒ
ƒ
Obtain
Configuration
File
YES — The downstream channel is acquired
YES — The IP address is acquired
NO — The set-top is acquiring its IP address
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
Displays whether the cable modem has downloaded its
DOCSIS cable modem configuration file from the TFTP server:
ƒ
YES — The cable modem configuration file has been
successfully downloaded
ƒ
NO — The set-top is downloading its cable modem
configuration file
ƒ
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
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DCT3080 Installation Manual
Field
Description
eCM
Registered
Displays whether the embedded cable modem has registered
with the cable modem termination system (CMTS):
Network
Access
Initialize BPI
ƒ
ƒ
YES — DOCSIS registration is complete
ƒ
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
NO — DOCSIS registration is in progress or the set-top
could not register
Displays whether the cable modem has been granted access to
the DOCSIS network:
ƒ
YES — The cable modem was granted DOCSIS network
access
ƒ
ƒ
NO — The set-top is obtaining DOCSIS network access
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
The Baseline Privacy Interface (BPI) status:
ƒ
YES — BPI has been successfully initialized for the cable
modem
ƒ
NO — BPI initialization is in progress, has failed, or was
not requested by the network
ƒ
N/A — The value is invalid or cannot be retrieved, or
DOCSIS is not enabled
System Up
Time
The Days, Hours, Mins (minutes) and Seconds the DOCSIS
system has been operational. If the value is invalid or cannot be
retrieved, or DOCSIS is not enabled, each field displays zeros.
IP Addresses
The Cable Modem and Set-Top IP addresses in dotteddecimal format xxx.xxx.xxx.xxx. Each byte value is padded with
zeros when necessary. For example, 10.0.1.10 is displayed as
010.000.001.010. If the value is invalid or cannot be retrieved,
or DOCSIS is not enabled, 000.000.000.000 is displayed.
MAC
Addresses
The Cable Modem and Set-Top MAC address in hexadecimal
format xx:xx:xx:xx:xx:xx. Each byte value xx ranges from 00 to
FF and is padded with zeros when necessary. For
example,0:0:2D:1:F1:D is displayed as 00:00:2D:01:F1:0D. If
the value is invalid or cannot be retrieved, or DOCSIS is not
enabled, 00:00:00:00:00:00 is displayed.
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DCT3080 Installation Manual
Downstream Channel (carries data from the headend to the set-top)
Carrier
Lock
YES — The cable modem is locked to a DOCSIS downstream
channel.
NO — The cable modem is not locked to a downstream
channel.
N/A — The value is invalid or cannot be retrieved, or DOCSIS
is not enabled.
Frequency
The center frequency of the channel to which the DOCSIS
downstream channel receiver is tuned. It can be 54 to 860
MHz. If the value is invalid or cannot be retrieved, downstream
Carrier Lock is NO, or DOCSIS is not enabled, N/A is
displayed.
LKC
The last known carrier (LKC); the frequency of the last tuned
downstream channel used if the embedded cable modem
enters hunt mode. It can be 54 to 860 MHz. If the value is
invalid or cannot be retrieved, Carrier Lock is NO; if DOCSIS
is not enabled, N/A is displayed.
Mode
The DOCSIS downstream channel modulation: QAM 64 or
QAM 256. If the value is invalid or cannot be retrieved, Carrier
Lock is NO; if DOCSIS is not enabled, 000 is displayed.
Power
Level
The downstream channel power level in dBmV. If the value is
invalid or cannot be retrieved, Carrier Lock is NO; if DOCSIS
is not enabled, 000 is displayed.
SNR
The estimated downstream channel carrier signal-to-noise
ratio in the format xx.x dB. It is the value reported as SNR in
the MIB. If the value is invalid or cannot be retrieved, Carrier
Lock is NO; if DOCSIS is not enabled, 00.0 is displayed.
Upstream Channel (carries data from the set-top to the headend)
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DCT3080 Installation Manual
Frequency
The center frequency of the channel to which the DOCSIS
upstream channel receiver is tuned. It can be 5 to 42 MHz. If
the value is invalid or cannot be retrieved, Carrier Lock is NO;
if DOCSIS is not enabled, N/A is displayed.
Mode
The DOCSIS upstream channel modulation: QPSK, QAM 8,
QAM 16, QAM 32, QAM 64, or QAM 128. If the value is invalid
or cannot be retrieved, or DOCSIS is not enabled, N/A is
displayed.
Channel
ID
The upstream channel identifier 0 to 255. If the value is invalid
or cannot be retrieved, or DOCSIS is not enabled, N/A is
displayed.
Power
Level
The upstream channel power level in dBmV. If the value is
invalid or cannot be retrieved, or DOCSIS is not enabled, 000
is displayed.
Symbol
Rate
The upstream channel symbol rate in mega-symbols per
second. If the value is invalid or cannot be retrieved, or
DOCSIS is not enabled, 0.000 is displayed.
Known MAC
Addresses
Displays up to 32 MAC addresses learned by the DCT3080
cable modem, including the Set-Top MAC and future MAC
addresses assigned by DSG, in hexadecimal format
xx:xx:xx:xx:xx:xx on two screens if necessary. If the value is
invalid or cannot be retrieved, or DOCSIS is not enabled, no
values are displayed.
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d15 Application Specific Information
This diagnostic displays information about application servers:
APPLICATION SPECIFIC INFORMATION
NO ADDITIONAL INFORMATION
SERVER1 NAME:
SRVR 1 IP ADDR:
SERVER2 NAME:
SRVR 2 IP ADDR:
SERVER3 NAME:
SRVR 3 IP ADDR:
SERVER4 NAME:
SRVR 4 IP ADDR:
SERVER5 NAME:
SRVR 5 IP ADDR:
The fields are:
Field
Description
Server#
Name
The application server name of up to 14 alphanumeric
characters. It is blank if the value is invalid or no value can be
retrieved.
Srvr # IP
Addr
The application server IP address in dotted-decimal format
xxx.xxx.xxx.xxx; each xxx is from 0 to 255. It is blank if the value
is invalid or no value can be retrieved.
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DCT3080 Installation Manual
d16 Interactive Status
This diagnostic describes the interactive information that is displayed
only when the Thin Client platform is running. The information on the
OSD and LED is updated at least once every 5 seconds while the
diagnostic is displayed. This is an example of a code module display with
status descriptions:
INTERACTIVE STATUS
IP ADDRESS:
0.0.0.0
UPM:
00000021
UPSTREAM ID:
0000
DOWNSTREAM ID:
0000
STATE:
UNCONFIG
MAC ABORT CNTR:
0000
SOCKET PORT STATE:
0
UNUSED
1
UNUSED
2
UNUSED
3
UNUSED
4
UNUSED
Figure3-10
Interactive status LED display
P
MUTE
P
MUTE
The Interactive Status fields are:
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DCT3080 Installation Manual
Field
Description
IP Address
The IP address in dotted-decimal format xxx.xxx.xxx.xxx
assigned by the NC 1500 to the DCT3080. 0.0.0.0 is displayed if
the IP address is not configured or unknown.
UPM
The upstream modem address value is the same as the terminal
ID assigned by the DAC 6000. It is a unique, system-generated
eight-digit integer between 1 and 16777215. 00000000 is
displayed when the UPM is not configured or unknown.
Upstream ID
A four-digit decimal value from 0000 to 9999 assigned by the
DAC 6000 to the DCT3080. 0000 is displayed if the Upstream ID
is not configured or unknown.
Downstream
ID
A four-digit decimal value from 0000 to 9999 assigned by the
DAC 6000 to the DCT3080. 0000 is displayed if the Downstream
ID is not configured or unknown.
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DCT3080 Installation Manual
Field
Description
State
The interactive status of the DCT3080:
LED
OSD
Description
U
UNCONFIG
The DCT3080 is not
configured for the interactive
system, and, platform should
run as pre-interactive.
C
MAC_CONNECT
The DCT3080 is waiting to
establish connection to MAC
PID Stream.
I dc
INIT_WAIT_DC_OR_C The DCT3080 is in the
interactive initialization state
and waiting for the default
configuration or the contention
channel list messages.
IL
WAIT_LM_ACK
The DCT3080 is in the
interactive initialization state
and waiting for Link
Management Response ACK
for Local Address Message.
I
WAIT_SO_ACK
The DCT3080 is in the
SO
interactive initialization state
and waiting for a Sign On
acknowledgement.
I LA WAIT_LA_OR_SO
The DCT3080 is in the
interactive initialization state
and waiting for Logical
Address or Sign On with
verification Frequency
message.
SI
INIT_STOPPED
The DCT3080 is in the
interactive initialization state,
and the TransMode has
stopped.
r dc
RUN_WAIT_DC_OR_C The DCT3080 is in the
interactive state and waiting for
the default configuration or the
contention channel list
messages.
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DCT3080 Installation Manual
Field
Description
r
RUNNING
S
RUN_STOPPED
00
INVALID
Interactive state is running,
sending idle messages, and
waiting for any prepare for poll
or MAC messages.
The interactive run state has
stopped and DCT3080 is
waiting for status or
transmission control message.
The interactive state is
unknown or invalid.
MAC Abort
Cntr
This counter increments every time the MAC layer reaches the
cell abort count limit. It is reset by the successful upstream
transmission of a cell – for example, when the DCT3080
receives an ACK. If the counter reaches the MAC abort count
limit, the DCT3080 assumes the MAC layer is unavailable due to
noise, congestion, or some other problem. The DCT3080 stops
transmitting data upstream, reports an error to the calling
function, and attempts to re-enter the network using the
initialization process. 0000 is displayed as default or if the MAC
Abort CNTR is not configured or unknown.
Socket Port
State
The socket mode and activity:
ƒ
ƒ
ƒ
ƒ
UNUSED — The socket is not being used.
ƒ
SENDING — The socket is sending data to the application
server.
ƒ
UNKNOWN — The socket state is invalid or unknown.
OPENED — The socket is open.
READY — The socket is ready to send or receive.
RECEIVING — The socket is receiving data from the
application server.
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DCT3080 Installation Manual
Troubleshooting
This section provides troubleshooting guidelines. If problems still occur
after performing the diagnostics, call the TRC for assistance as
described in Section 1, “Introduction.”
Problem
Possible Solutions
The cable
terminal will
not power on
The cable terminal may have received a software update and
may not power on while the new software is being installed.
Try again in a few minutes.
Verify that the AC power cord is connected to the cable terminal
and an AC outlet. Unplug the cable terminal from the AC
outlet, plug it back in, and then press the POWER button.
If the cable terminal is connected to a switched outlet on
another unit, verify that that unit is powered on.
Press the POWER button on the cable terminal front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote
control does
not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote
control and the cable terminal. Aim the remote control directly
at the cable terminal front panel, not the TV or VCR.
The angle between the remote control and the cable terminal
may be too large. Stand in front of the cable terminal and not
too far to either side.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the cable terminal
front panel.
Check the batteries in the remote control. Install new batteries
if needed.
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DCT3080 Installation Manual
Problem
Possible Solutions
There is no
audio when
viewing cable
channels
Verify that the MUTE button on the cable terminal or the remote
control was not pressed. Press MUTE on the remote control to
restore sound.
If the cable terminal audio output is connected to the TV,
verify that the MUTE button on the TV was not pressed.
If the cable terminal audio output is connected to a home
theater receiver, verify that the receiver is set to the
appropriate input source and the mute button on the receiver
was not pressed.
Verify that you used the correct audio cables for the ports.
Verify that the audio cables are firmly connected between the
cable terminal and the audio playback device (TV, receiver,
DVD player, etc.).
There is no
audio from the
center and/or
surround
speakers of a
home theater
receiver
connected to
the cable
terminal
Not all Dolby Digital programs feature full 5.1 surround sound.
In some cases, the programs may only contain left and right
stereo audio.
Verify that the coaxial or optical SPDIF cable is firmly
connected to the cable terminal and the home theater receiver.
Verify that the home theater receiver is set to a surround
sound audio mode (Dolby Digital, Dolby Pro Logic® II, or
Dolby Pro Logic).
Verify that the receiver is properly configured to work with all
connected speakers.
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DCT3080 Installation Manual
Problem
Possible Solutions
There is no
video on the
TV screen
Verify that the TV is powered on and set to the appropriate
input source for the cable terminal.
Verify that the cable terminal is powered on and tuned to an
authorized cable channel.
Verify that all video cables between the cable terminal and
the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to the
cable terminal and the wall jack.
If the cable terminal is connected to a home theater unit, verify
that the home theater unit is powered on and set to the
appropriate input source.
Press the • key to cycle through the available output
formats until a picture displays on the TV.
No closed
captions
display
Verify on the User Settings menu that closed captions are
enabled on the cable terminal.
There are
black bars
above and
below the
picture
Some SD programs are broadcast in the letterbox format with
black bars above and below the picture. Some widescreens
TVs offer a zoom feature that may be able to remove the
black bars. Note: If tuned to HD and the TV Type = 4:3
LETTERBOX, black bars will appear above and below the
picture. Try setting the TV Type to 4:3 PAN/SCAN to get a
full-screen picture with no black bars.
There are
black bars on
all four sides
of the picture
A broadcaster may include black bars on either side of a wide
screen broadcast. This is called a “hybrid” aspect ratio and
results in a black border surrounding the video on a 4:3 TV.
Because this is part of the broadcast, the cable terminal
cannot correct the video. Borders can be eliminated by
selecting the 4:3 PAN/SCAN option on the TV Type setting.
The cable
terminal is
making a
humming
noise.
The DCT3080 includes an integrated hard drive and a fan for
cooling. During normal operation, the DCT3080 emits a low
humming noise, similar to a personal computer. The noise
varies in volume occasionally when the speed of the internal
fan adjusts to changes in the temperature around the
DCT3080. Please note the hard drive will stay on even when
the DCT3080 is turned off.
Verify that closed captions are enabled on the TV.
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DCT3080 Installation Manual
Specifications
Input frequency (video
and DOCSIS)
54 to 864 MHz
HRC/IRC frequency
assignments
Downloadable
Number of channels
136 carriers
More than 1 channel per carrier, content dependent
Digital
Input digital average
level
64 QAM: –15 to +15 dBmV
256 QAM: –12 to +15 dBmV
QPSK-modulated carrier
Data carrier
Frequency
Agile Receiver 70 – 130 MHz
Bandwidth
1.5 MHz
Level
–15 to +15 dBmV
Mechanical security
Standard: security screws, unichassis construction
Operating environment
range
Temperature
15° to 40°C (32° to 104°F)
Humidity
5% to 95% (noncondensing)
AC VOLTAGE
95 to 125, 57 to 63 Hz
Power dissipation
60 W nominal at 115 Vac
Size
17.13 in. × 13.13 in. × 2.75 in.
Weight
12 pounds
Hard Disk
DCT3080: 120 GB
AGC
automatic gain control
ASTB
Advanced Set-top Box
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DCT3080 Installation Manual
BPI
Baseline Privacy Interface (DOCSIS)
CRC
cyclic redundancy check
CSR
Customer Service Representative
DAC 6000
Digital Addressable Controller 6000
DOCSIS
Data Over Cable Service Interface Specification
DRAM
dynamic random access memory
DVI
Digital Video Interface for HDTV
DVR
Digital Video Recorder
ECM
embedded cable modem (in a cable terminal)
EDID
Extended Display Identification Data
EMM
entitlement management message(s)
FLASH
A type of nonvolatile memory
GPS
global positioning system
HDMI
High-Definition Multimedia Interface
HDTV
high-definition television
HRC
harmonically related carriers
IPG
interactive program guide
IPPV
Impulse Pay-Per-View
IR Blaster
Infrared Blaster
IRC
incrementally related carriers
ITU
International Telecommunication Union
LKC
last known carrier (DOCSIS)
MIB
management information base (DOCSIS)
MPAA
Motion Picture Advisory Association
MPEG-2
Motion Picture Experts Group-2 compression standard for digital
audio and video encoding
NVRAM
non-volatile random-access memory
OSD
on-screen display
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DCT3080 Installation Manual
PCR
program clock reference
PID
packet identifier
PPV
Pay-Per-View
QAM
Quadrature Amplitude Modulation
QPSK
Quadrature Phase Shift Keying
RSA
Return for Service Authorization
SD
standard definition
SNR
signal-to-noise ratio
S/PDIF
Sony-Philips Digital Interchange Format
TCP/IP
Transmission Control Protocol/Internet Protocol
TRC
Technical Response Center
TvPC
TV PassCard
USB
Universal Serial Bus
VOD
video on demand
Y Pb Pr
component video connectors for HDTV
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