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HP Pavilion g7 Notebook PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: November 2012
Document Part Number: 694359–001
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice ENWW
Table of contents
Electrostatic discharge damage .................................................................. 27
Packaging and transporting guidelines ........................................ 29
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vi
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Using HP Recovery media to recover .......................................................... 90
Changing the computer boot order ............................................................. 90
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viii ENWW
1 Product description
Category
Product Name
Processors
Chipset
Graphics
Display panel
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Memory
Description
HP Pavilion g7 Notebook PC
AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)
AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)
AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)
AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)
AMD A70M FCH
Internal Graphics (UMA):
● AMD Radeon HD 7660G graphics supporting HD decode, DX11, and HDMI for use with computer models equipped with an AMD A10-4600M processor
● AMD Radeon HD 7640G graphics supporting HD decode, DX11, and HDMI for use with computer models equipped with an AMD A8-4500M processor
● AMD Radeon HD 7520G graphics supporting HD decode, DX11, and HDMI for use with computer models equipped with an AMD A6-4400M processor
● AMD Radeon HD 7420G graphics supporting HD decode, DX11, and HDMI for use with computer models equipped with an AMD A4-4300M processor
Switchable Discrete Graphics:
● AMD Radeon HD 7670M with 1 GB of dedicated video memory (64 MB × 16 DDR3
@ 900 MHz × 8 pcs); 128 bit M2 package, supports HD Decode, DX11, HDMI, and
PX5
Dual Graphics:
● AMD Radeon HD 7660G+HD 7670M Dual Graphics for computer models equipped with an AMD A10-4600M APU and AMD Radeon HD 7670M graphics card
● AMD Radeon HD 7640G+HD 7670M Dual Graphics for computer models equipped with an AMD A8-4500M APU and AMD Radeon HD 7670M graphics card
● AMD Radeon HD 7520G+HD 7670M Dual Graphics for computer models equipped with an AMD A6-4400M APU and AMD Radeon HD 7670M graphics card (no support for 1 DIMM memory)
43.9 cm (17.3 in), high-definition plus (HD+), light-emitting diode (LED), SVA BrightView
(1600×900) display; typical brightness: 200 cd/m 2 (nits)
All display assemblies include two wireless local area network (WLAN) antenna cables
Supports 16:9 ultra-wide aspect ratio
Two customer-accessible/upgradable SODIMM memory module slots
1
2
Category Description
Supports up to 8 GB of system RAM
Hard drives
Supports the following configurations:
● 8192 MB total system memory (4096 MB × 2), no support for 32 bit operating systems
● 6144 MB total system memory (4096 MB × 1 + 2048 MB × 1), no support for 32 bit operating systems
● 4096 MB total system memory (4096 MB × 1 or 2048 MB × 2)
● 2048 MB total system memory (2048 MB × 1)
Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) thicknesses
Customer-accessible
Serial ATA (SATA)
Supports HP 3D Drive Guard
Supports the following single hard drive configurations:
● 1 TB, 5400 rpm, 9.5 mm
● 750 GB, 7200 rpm, 9.5 mm
● 750 GB, 5400 rpm, 9.5 mm
● 640 GB, 5400 rpm, 9.5 mm
● 500 GB, 7200 rpm, 9.5 mm
● 500 GB, 5400 rpm, 9.5 mm
● 320 GB, 7200 rpm, 9.5 mm
● 320 GB, 5400 rpm, 9.5 mm
Optical drive Fixed
SATA
12.7 mm tray load
Customer-accessible
Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
Audio and video
Supports DVD±RW Super Multi Double-Layer Combination Drive
Supports zero-power optical drive
One digital microphone
Supports Dolby Advanced Audio v2
Chapter 1 Product description ENWW
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Category Description
Ethernet
Supports Microsoft® Premium requirements
HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second
Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display
Customer-accessible
External media card
Support for the following WLAN formats:
● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter
● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter
● Ralink RT5390R 802.11 b/g/n 1×1 WiFi (select models only)
HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats:
● Secure Digital (SD) Memory Card
● Secure Digital High Capacity (SDHC) Memory Card
● Secure Digital Extended Capacity (SDXC) Memory Card
● MultiMediaCard (MMC)
Internal media card
Ports
One half-size Mini Card slot for WLAN
● Audio-in (digital microphone)
● Audio-out (stereo headphone)
● HDMI version 1.4 supporting up to 1920×1200 @ 60Hz, 24 bits per pixel (bpp)
● HP Smart Pin AC power adapter
● RJ-45 (Ethernet, includes link and activity lights)
● USB 3.0 (two ports)
● USB 2.0 (one port)
● VGA (Dsub 15 pin) supporting:
◦ up to 1920×1600 external resolution @ 60Hz
◦ Hot plug and unplug and auto-detection for correct output to wide-aspect versus standard aspect video
Keyboard/pointing devices Full-size, textured, island-style keyboard with numeric keypad
TouchPad with two buttons:
● Multitouch gesture support enabled as default
● Taps enabled by default
● Supports edge-swipe gestures
3
Category
Power requirements
Security
Operating system
Serviceability
Description
AC adapter:
● 90 W RC V HP Smart AC adapter with PFC and localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with switchable discrete memory only)
● 65 W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) (for computer models equipped with a graphics subsystem with UMA memory only)
Support for the following batteries:
● 6 cell, 47 Whr, 2.20 Ah, Li-ion battery
● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only)
Supports fast charge
Security cable slot
Preinstalled:
● Windows® 8 Standard 64 bit
● FreeDOS 1.0
End-user replaceable parts:
● AC adapter
● Battery
● Hard drive
● Keyboard
● Memory modules (2)
● Optical drive
● WLAN module
4 Chapter 1 Product description ENWW
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1.
From the Start screen, type c , and then select Control Panel.
2.
Select System and Security, and then in the System area, click Device Manager.
A list displays all the devices installed in your computer.
Locating software
▲ To find out what software is included on your computer, from the Start screen, right-click using the mouse to display the apps, and select the All apps icon.
Display
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Item
(1)
Component
WLAN antennas (2)*
Description
Send and receive wireless signals to communicate with
WLAN devices.
Finding your hardware and software information 5
Item
(2)
(3)
Component
Internal microphone
Webcam
Description
Records sound.
Records video and captures still photographs.
To use the webcam, from the Start screen type c, and then select CyberLink YouCam.
(4) Webcam light On: The webcam is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
6 Chapter 2 External component identification ENWW
Top
Buttons and speakers
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(2)
Component
(1) Power button
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings:
1.
From the Start screen, type power options. Click
Settings, and then select Power Options from the options displayed.
Top 7
Keys
Component
(1) esc key
(2)
(3) fn key
Windows 8 logo key
(4)
(5)
(6)
Action keys
Windows 8 applications key num lock key
(7) Integrated numeric keypad
Description
Displays system information when pressed in combination with the fn key.
Displays system information when pressed in combination with the esc key.
Displays the Windows Start menu.
Execute frequently used system functions.
Displays the App bar.
Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the arrows on the keys).
NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the arrows on the keys), press the num lock key.
8 Chapter 2 External component identification ENWW
Lights
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Component
(1) Power light
(2)
(3)
(4)
Caps lock light
Mute light
Wireless light
(5)
Description
● White: The computer is on.
● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
White: Caps lock is on, which switches the keys to all capital letters.
● Amber: Computer sound is off.
● Off: Computer sound is on.
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
● Amber: The TouchPad is off.
● Off: The TouchPad is on.
Top 9
TouchPad
Component
(1)
(2)
(3)
(4)
(5)
TouchPad zone
Left TouchPad button
Right TouchPad button
Description
Turns the TouchPad on or off.
● Amber: The TouchPad is off.
● Off: The TouchPad is on.
Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
10 Chapter 2 External component identification ENWW
Left side
(3)
(4)
(5)
(6)
Component
(1) External monitor port
(2) Vents (2)
HDMI port
RJ-45 (network) jack
USB 3.0 ports (2)
Audio-in (microphone) jack
Description
Connects an external VGA monitor or projector.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device.
Connects a network cable.
Connect optional USB 3.0 compatible devices and provide enhanced USB power performance.
Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.
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Component
(7) Audio-out (headphone) jack
(8) Digital Media Slot
Description
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
WARNING!
To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
Supports the following digital card formats:
● SD
● SDHC
● SDXC
● MMC
Right side
Component
(1)
(2)
Optical drive
Optical drive light
(3)
(4)
Optical drive eject button
Power light
12 Chapter 2 External component identification
Description
Reads and writes to an optical disc.
● Green or amber: The optical drive is being accessed.
● Off: The optical drive is idle.
Releases the disc tray.
● White: The computer is on.
● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
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Component
(5) Hard drive light
(6)
(7)
USB 2.0 port
(8)
(9)
Power connector
Security cable slot
Description
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Connects an optional USB 2.0 compatible device.
● White: The AC adapter is connected and the battery is charged.
● Blinking white: The battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The computer is using DC power.
Connects an AC adapter.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side 13
Bottom components
Component
(1)
(2)
Battery bay
Battery release latch
(3) Vents (5)
(4) Service door
14 Chapter 2 External component identification
Description
Holds the battery.
Releases the battery from the battery bay.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
The service door provides access to the keyboard, optical drive, hard drive bay, wireless compartment and memory module compartment.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the
Start screen, type h, and then select Help and Support.
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3 Illustrated parts catalog
Service label
When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See
for battery removal instructions.
Ite m
(1)
(2)
(3)
Description Function
(4)
(5)
Product name
Serial number
Product part number
Warranty period
Model description (select models only)
This is the model name for the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
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Computer major components
16 Chapter 3 Illustrated parts catalog ENWW
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Item
(1)
(5)
(6)
(7)
(8)
(4)
(3)
(2)
Component
43.9 cm (17.3 in), HD+, LED, SVA BrightView display assembly: The display assembly is spared at the subcomponent level only.
NOTE: For a full list of display spare parts, see
Display assembly subcomponents on page 20
.
Keyboard, with black finish (includes keyboard cable):
● For use in the Adriatic Region
● For use in Belgium
● For use in Canada
● For use in France
● For use in Germany
● For use in Greece
● For use in Hungary
699146-BA1
699146-A41
699146-DB1
699146-051
699146-041
699146-151
699146-211
● For use Internationally
● For use in the Nordic Region
● For use in Portugal
● For use in Romania
● For use in Russia
● For use in Spain
● For use in Switzerland
● For use in Turkey
● For use in the United Kingdom
● For use in the United States
Top cover (includes TouchPad):
● Bright purple
● Ruby red
● Winter blue
● Sparkling black
Power button board (includes cable)
699146-B31
699146-DH1
699146-131
699146-271
699146-251
699146-071
699146-BG1
699146-141
699146-031
699146-001
682760-001
682761-001
682762-001
682763-001
682751-001
TouchPad LED board (includes cable)
TouchPad button board (includes cable)
Speaker Kit (includes left and right speakers and cable)
System board (includes replacement thermal material):
● For use only with computer models equipped with UMA video memory and
Windows 8 Standard
Spare part number
683849-001
682753-001
682759-001
683029-501
Computer major components 17
18
(11)
(12)
(15)
(16)
(13)
(14)
(17)
(18)
(9)
(10)
Item Component Spare part number
● For use only with computer models equipped with UMA video memory and FreeDOS
1.0
683029-001
683030-501 ● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and Windows 8 Standard
● For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and FreeDOS 1.0
683030-001
683843-001 Platform Controller Hub (PCH) heat sink
Processor (includes replacement thermal material):
● AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache,
DDR3, quad core, 35W)
● AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache,
DDR3, quad core, 35W)
● AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache,
DDR3, dual core, 35W)
683046-001
683048-001
683047-001
● AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache,
DDR3, dual core, 35W)
RTC battery
685990-001
637193-001
Fan and heat sink (includes replacement thermal material):
● Heat sink for use only with computer models equipped with switchable discrete video memory
683028-001
● Heat sink for use only with computer models equipped with UMA video memory
● Fan
683027-001
680551-001
Power connector
USB board (includes cable)
682744-001
682752-001
Optical drive cable (includes optical drive connector)
Battery:
● 6 cell, 47 Whr, 2.20 Ah, Li-ion battery
● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only)
682742-001
593553-001
593554-001
Base enclosure
Rubber Feet Kit (not illustrated, includes four rubber feet)
708037-001
680563-001
Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable):
● 1 TB, 5400 rpm 676521-001
633252-001 ● 750 GB, 7200 rpm
● 750 GB, 5400 rpm
● 640 GB, 5400 rpm
634250-001
669300-001
Chapter 3 Illustrated parts catalog ENWW
Item
(21)
(22)
(19)
(20)
Component
● 500 GB, 7200 rpm
● 500 GB, 5400 rpm
● 320 GB, 7200 rpm
● 320 GB, 5400 rpm
Hard Drive Hardware Kit, not illustrated (includes hard drive bracket and bracket screws, cable, and two bumpers)
Memory modules (two, DDR3-1600 MHz, PC3-12800):
● 4 GB
● 2 GB
WLAN module:
● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter
● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter
● Ralink RT5390R 802.11 b/g/n 1×1 WiFi (select models only)
Optical drive (includes bezel and bracket):
● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
● DVD±RW Super Multi Double-Layer Combination Drive
Service door (includes one captive screw) — available in the Plastics Kit
Spare part number
634925-001
669299-001
641672-001
622643-001
682745-001
641369-001
652972-001
675794-001
690020-001
691415-001
682750-001
682749-001
682754-001
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Display assembly subcomponents
20
(3)
(4)
(5)
(6)
Item
(1)
(2)
(7)
(8)
Component
Display bezel
Webcam/microphone module HD
Spare part number
682741-001
703461-001
Display Hinge Kit (includes left and right display hinges and brackets)
43.9 cm (17.3 in), HD+, LED, SVA BrightView display panel
Antenna Kit (includes left and right wireless antenna cables and transceivers)
682746-001
682755-001
682735-001
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)
682743-001
Display hinge covers (2) 682747-001
Display enclosure:
● Bright purple
● Ruby red
● Winter blue
● Sparkling black
Display Screw Kit (not illustrated)
682736-001
682737-001
682738-001
682739-001
682758-001
Chapter 3 Illustrated parts catalog ENWW
Mass storage devices
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Item
(1)
(2)
Component
Hard Drive Hardware Kit, (not illustrated) includes:
● Hard drive bumpers (2)
● Hard drive bracket and screws
● Hard drive cable
Spare part number
Optical drive (includes bezel and bracket):
● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
● DVD±RW Super Multi Double-Layer Combination Drive
682750-001
682749-001
Hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable):
● 1 TB, 5400 rpm
● 750 GB, 7200 rpm
● 750 GB, 5400 rpm
● 640 GB, 5400 rpm
● 500 GB, 7200 rpm
● 500 GB, 5400 rpm
● 320GB, 7200 rpm
● 320 GB, 5400 rpm
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
682745-001
Mass storage devices 21
Miscellaneous parts
Component
HP Smart AC adapter:
● 90 W RC V HP Smart AC adapter with Power Factor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only)
● 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory only)
Power cord (3-pin, black, 1.83 m):
● For use in Denmark
● For use in Europe
● For use in Israel
● For use in North America
● For use in Switzerland
● For use in the United Kingdom and Singapore
Screw Kit
Thermal Material Kit
Spare part number
693712-001
693711-001
490371-081
490371-021
490371-BB1
490371-001
490371-111
490371-031
682757-001
680571-001
Sequential part number listing
Spare part number
490371-001
490371-021
490371-031
490371-081
490371-111
490371-BB1
593553-001
593554-001
622643-001
633252-001
634250-001
Description
Power cord for use in North America (black, 3-pin, 1.83 m)
Power cord for use in Europe (black, 3-pin, 1.83 m)
Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)
Power cord for use in Denmark (black, 3-pin, 1.83 m)
Power cord for use in Switzerland (black, 3-pin, 1.83 m)
Power cord for use in Israel (black, 3-pin, 1.83 m)
6 cell, 47 Whr, 2.20 Ah, Li-ion battery
6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only)
320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
750 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
22 Chapter 3 Illustrated parts catalog ENWW
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680551-001
680563-001
680571-001
682735-001
682736-001
682737-001
682738-001
682739-001
682741-001
682742-001
682743-001
682744-001
682745-001
682746-001
682747-001
682749-001
682750-001
682751-001
682752-001
682753-001
Spare part number
634925-001
637193-001
641369-001
641672-001
652972-001
669299-001
669300-001
675794-001
676521-001
Description
500 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
RTC battery
4 GB memory module (DDR3-1600 MHz, PC3-12800)
320 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
2 GB memory module (DDR3-1600 MHz, PC3-12800)
500 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
640 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter
1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable)
Fan
Rubber Feet Kit (includes four rubber feet)
Thermal Material Kit (includes replacement thermal paste and pads)
Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display enclosure, bright purple
Display enclosure, ruby red
Display enclosure, winter blue
Display enclosure, sparkling black
Display bezel
Optical drive cable (includes optical drive connector)
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)
Power connector
Hard Drive Hardware Kit (includes hard drive bracket and bracket screws, cable, and two bumpers)
Display Hinge Kit (includes left and right display hinges and brackets)
Display hinge covers (2)
DVD±RW Super Multi Double-Layer Combination Drive (includes bezel and bracket)
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive (includes bezel and bracket)
Power button board (includes cable)
USB board (includes cable)
TouchPad button board (includes cable)
Sequential part number listing 23
24
683046-001
683047-001
683048-001
683843-001
683849-001
685990-001
690020-001
691415-001
693711-001
693712-001
Spare part number
682754-001
682755-001
682757-001
682758-001
682759-001
682760-001
682761-001
682762-001
682763-001
683027-001
683028-001
683029-001
683029-501
683030-001
683030-501
Description
Plastics Kit (includes service door)
43.9 cm (17.3 in), HD+, LED, SVA BrightView display panel
Screw Kit
Display Screw Kit
Speaker Kit (includes left and right speakers and cable)
Top cover, bright purple (includes TouchPad)
Top cover, ruby red (includes TouchPad)
Top cover, winter blue (includes TouchPad)
Top cover, sparkling black (includes TouchPad)
Heat sink for use only with computer models equipped with UMA video memory
Heat sink for use only with computer models equipped with switchable discrete video memory
System board for use only with computer models equipped with UMA video memory and
FreeDOS 1.0 (includes replacement thermal material)
System board for use only with computer models equipped with UMA video memory and
Windows 8 Standard (includes replacement thermal material)
System board for use only with computer models equipped with a graphics subsystem with 1 GB of dedicated switchable discrete video memory and FreeDOS 1.0 (includes replacement thermal material)
System board for use only with computer models equipped with a graphics subsystem with 1 GB of dedicated switchable discrete video memory and Windows 8 Standard (includes replacement thermal material)
AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)
AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)
AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W)
PCH heat sink
TouchPad LED board (includes cable)
AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core, 35W)
Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter
Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only)
65 W HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory only)
90 W HP Smart AC adapter with Power Factor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only)
Chapter 3 Illustrated parts catalog ENWW
ENWW
Spare part number
699146-001
699146-031
699146-041
699146-051
699146-071
699146-131
699146-141
699146-151
699146-211
699146-251
699146-271
699146-A41
699146-B31
699146-BA1
699146-BG1
699146-DB1
699146-DH1
703461-001
708037-001
Description
Keyboard with black finish for use in the United States (includes cable)
Keyboard with black finish for use in the United Kingdom (includes cable)
Keyboard with black finish for use in Germany (includes cable)
Keyboard with black finish for use in France (includes cable)
Keyboard with black finish for use in Spain (includes cable)
Keyboard with black finish for use in Portugal (includes cable)
Keyboard with black finish for use in Turkey (includes cable)
Keyboard with black finish for use in Greece (includes cable)
Keyboard with black finish for use in Hungary (includes cable)
Keyboard with black finish for use in Russia (includes cable)
Keyboard with black finish for use in Romania (includes cable)
Keyboard with black finish for use in Belgium (includes cable)
Keyboard with black finish for use Internationally (includes cable)
Keyboard with black finish for use in the Adriatic Region (includes cable)
Keyboard with black finish for use in Switzerland (includes cable)
Keyboard with black finish for use in Canada (includes cable)
Keyboard with black finish for use in the Nordic Region (includes cable)
Webcam/microphone module HD
Base enclosure
Sequential part number listing 25
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
26 Chapter 4 Removal and replacement procedures ENWW
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
ENWW Preliminary replacement requirements 27
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
Relative humidity
10% 40%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
28 Chapter 4 Removal and replacement procedures ENWW
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
ENWW Preliminary replacement requirements 29
30
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Chapter 4 Removal and replacement procedures ENWW
Component replacement procedures
This chapter provides removal and replacement procedures.
IMPORTANT: There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.
Service label
When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located inside the battery bay. It is necessary to remove the battery to obtain these numbers. See
Battery on page 33 for battery removal instructions.
(4)
(5)
Item
(1)
(2)
(3)
Description
Product name
Serial number
Product part number
Warranty period
Model description (select models only)
Function
The name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
ENWW Component replacement procedures 31
Computer feet
Description
Rubber Feet Kit
Spare part number
680563-001
The computer feet are adhesive-backed rubber pads. There are four rubber feet that attach to the base enclosure in the locations illustrated below.
32 Chapter 4 Removal and replacement procedures ENWW
Battery
Description
6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only)
6 cell, 47 Whr, 2.20 Ah, Li-ion battery
Spare part number
593554-001
593553-001
Before disassembling the computer, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Remove the battery:
1.
Slide the battery release latch (1) to release the battery.
2.
Pivot the front edge of the battery (2) up and back.
3.
Remove the battery (3) from the computer.
To insert the battery:
1.
Align the tabs on the rear edge of the battery (1) with the notches on the rear edge of the battery bay.
2.
Pivot the front edge of the battery (2) down into the battery bay until it is fully seated. (The battery release latch will automatically lock into place.)
ENWW Component replacement procedures 33
Service door
Description
Plastics Kit (contains the service door)
Spare part number
682754-001
Before removing the service door, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
Remove the service door:
1.
Using a small Phillips screwdriver, loosen the service door screw (1).
2.
Slide the service door (2) forward slightly and lift the front right corner (3) to tilt the service door.
3.
Remove the service door (4) at an angle.
Reverse this procedure to replace the service door.
34 Chapter 4 Removal and replacement procedures ENWW
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
DVD±RW and CD-RW Super Multi Double-Layer Combination Drive
Spare part number
682750-001
682749-001
Before removing the optical drive, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
Remove the optical drive:
1.
Using a small Phillips screwdriver, remove the Phillips M2.5 x 6.5 screw (1) that secures the optical drive to the computer.
2.
Insert a screwdriver or other narrow tool through the release access hole (2) in the bottom of the computer. Push the rear of the optical drive until it is released.
ENWW Component replacement procedures 35
3.
Pull the optical drive (3) out from the front until the optical drive is completely removed from the computer.
4.
Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical drive bracket to the optical drive and then remove the bracket (2) from the optical drive.
36 Chapter 4 Removal and replacement procedures ENWW
5.
Insert a straightened paper clip into the release access opening (1) in the bezel.
6.
Press the release tab (2) and remove the bezel from the tab side (3).
7.
Remove the bezel (4) from the optical drive.
Reverse this procedure to reassemble and install the optical drive.
ENWW Component replacement procedures 37
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws.
Spare part number Description
9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA
1 TB, 5400 rpm
750 GB, 7200 rpm
750 GB, 5400 rpm
640 GB, 5400 rpm
500 GB, 7200 rpm
500 GB, 5400 rpm
320 GB, 7200 rpm
320 GB, 5400 rpm
Hard Drive Hardware Kit (includes hard drive cable, hard drive bumpers, and hard drive bracket and screws)
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
682745-001
Before removing the hard drive, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
Remove the hard drive:
1.
Disconnect the hard drive cable (1) from the computer.
38 Chapter 4 Removal and replacement procedures ENWW
2.
Lift the hard drive at an angle (2), and then remove the hard drive (3).
3.
Disconnect the hard drive cable (1). Remove the front bumper (2) and back bumper (3).
4.
Remove the four Phillips M3.0×3.5 screws (4), and then remove the bracket (5) from the hard drive.
ENWW
To install a hard drive, reverse the removal procedure.
Component replacement procedures 39
Memory module
WARNING!
To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical.
Description
4 GB (DDR3-1600 MHz, PC3-12800)
2 GB (DDR3-1600 MHz, PC3-12800)
Spare part number
641369-001
652972-001
Before removing a memory module, follow these steps:
CAUTION: To prevent information loss or an unresponsive system, shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on or in the Sleep state.
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
To add or replace a memory module:
1.
Spread the retention clips (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
40 Chapter 4 Removal and replacement procedures ENWW
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
3.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
4.
With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module into the memory module slot (2) until it is fully seated.
ENWW Component replacement procedures 41
5.
Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place.
6.
Replace the service door.
7.
Replace the battery.
8.
Turn the computer right-side up, and then reconnect external power and external devices.
9.
Turn on the computer.
42 Chapter 4 Removal and replacement procedures ENWW
WLAN module
Description
Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter
Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter
Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter (select models only)
Spare part number
675794-001
690020-001
691415-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.
The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal.
2.
Remove the Phillips M2.5×2.5 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
ENWW Component replacement procedures 43
3.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
44 Chapter 4 Removal and replacement procedures ENWW
Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.
Description
Keyboard with black finish for use in the Adriatic Region
Keyboard with black finish for use in Belgium
Keyboard with black finish for use in Canada
Keyboard with black finish for use in France
Keyboard with black finish for use in Germany
Keyboard with black finish for use in Greece
Keyboard with black finish for use in Hungary
Keyboard with black finish for use Internationally
Keyboard with black finish for use in the Nordic Region
Keyboard with black finish for use in Portugal
Keyboard with black finish for use in Romania
Keyboard with black finish for use in Russia
Keyboard with black finish for use in Spain
Keyboard with black finish for use in Switzerland
Keyboard with black finish for use in Turkey
Keyboard with black finish for use in the United Kingdom
Keyboard with black finish for use in the United States
Spare part number
699146-BA1
699146-A41
699146-DB1
699146-051
699146-041
699146-151
699146-211
699146-B31
699146-DH1
699146-131
699146-271
699146-251
699146-071
699146-BG1
699146-141
699146-031
699146-001
Before removing the keyboard, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the hard drive (see
ENWW Component replacement procedures 45
Remove the keyboard:
1.
Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.
2.
Turn the computer right-side up with the front toward you and open the display.
3.
Stand the computer on its left side.
4.
Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer.
NOTE: The keyboard icon indicates the point to apply pressure.
5.
Turn the computer right-side up with the front toward you.
46 Chapter 4 Removal and replacement procedures ENWW
6.
Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel.
7.
Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector
(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.
ENWW
8.
Remove the keyboard.
Reverse this procedure to install the keyboard.
Component replacement procedures 47
Top cover
NOTE: The top cover spare part kit includes the TouchPad.
Description
Bright purple
Ruby red
Winter blue
Sparkling black
Spare part number
682760-001
682761-001
682762-001
682763-001
Before removing the top cover, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover:
● Power button board and cable (see
Power button board on page 52 ).
●
TouchPad button board and cable (see TouchPad button board on page 54
).
●
TouchPad LED board and cable (see TouchPad LED board on page 55 ).
● Speakers and cable (see
48 Chapter 4 Removal and replacement procedures ENWW
Remove the top cover:
1.
Disconnect these cables from the system board:
(1) Power button board ZIF cable
(2) Speaker cable
(3) TouchPad button board ZIF cable
2.
Remove the three Phillips M2.5 x 6.5 screws under the keyboard:
ENWW
3.
Close the computer.
4.
Turn the computer upside down, with the front toward you.
Component replacement procedures 49
5.
Remove the 15 Phillips M2.5 x 7.0 screws that secure the top cover to the computer.
6.
Turn the computer right-side up, with the front toward you.
7.
Open the computer.
8.
Lift the left edge of the top cover (1) until the left side disengages from the base enclosure.
9.
Remove the top cover (2) at an angle.
Reverse this procedure to install the top cover.
50 Chapter 4 Removal and replacement procedures ENWW
Speakers
Description
Speaker Kit (includes left and right speakers and cable)
Spare part number
682759-001
Before removing the speakers, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
Remove the speakers:
1.
Release the speaker clips holding the left speaker into the top cover (1).
2.
Rotate and lift the left speaker (2), and then remove the speaker cable from the routing clips built into the top cover.
3.
Remove the Phillips M2.5 x 3 screw (3) from the right speaker.
NOTE: This screw also secures the power button board to the top cover.
ENWW Component replacement procedures 51
4.
Lift the speakers (4) to remove them from the top cover.
Reverse this procedure to install the speakers.
Power button board
Description
Power button board (includes cable)
Spare part number
682751-001
Before removing the power button board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
10.
Remove the speakers (see
Remove the power button board:
1.
Turn the top cover upside down, with the front toward you.
52 Chapter 4 Removal and replacement procedures ENWW
2.
Remove the power button board and cable.
Reverse this procedure to install the power button board.
ENWW Component replacement procedures 53
TouchPad button board
Description
TouchPad button board (includes cable)
Spare part number
682753-001
Before removing the TouchPad button board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
Remove the TouchPad button board and cable:
1.
Turn the top cover upside down, with the front toward you.
2.
Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board cable (1) from the back of the TouchPad.
3.
Lift the front edge of the TouchPad button board (2) until it is released from the clips built into the top cover.
4.
Lift the TouchPad button board (3) slightly to perform the next step.
54 Chapter 4 Removal and replacement procedures ENWW
5.
Carefully invert the TouchPad button board (1).
6.
Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board.
7.
Lift the TouchPad button board away from the top cover (3).
Reverse this procedure to install the TouchPad button board and cable.
TouchPad LED board
Description
TouchPad LED board (includes cable)
Spare part number
683849-001
Before removing the TouchPad LED board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
10.
Remove the TouchPad button board (see
TouchPad button board on page 54 ).
ENWW Component replacement procedures 55
Remove the TouchPad LED board and cable:
1.
Turn the top cover upside down, with the front toward you.
2.
Apply slight pressure to the retaining clips (1) of the top cover.
3.
Lift the TouchPad LED board on the right front corner (2) up and away from the top cover.
4.
Remove the TouchPad LED board and cable.
Reverse this procedure to install the TouchPad LED board and cable.
56 Chapter 4 Removal and replacement procedures ENWW
Display assembly
Description
43.9 cm (17.3 in), HD+, LED, SVA BrightView display panel
Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display bezel
Display enclosure:
● Bright purple
● Ruby red
● Winter blue
● Sparkling black
Spare part number
682755-001
682735-001
682741-001
682736-001
682737-001
682738-001
682739-001
Display hinge covers (2) 682747-001
Display Hinge Kit (includes left and right display hinges and brackets) 682746-001
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)
682743-001
Display Screw Kit
Webcam/microphone module HD
682758-001
703461-001
Before removing the display assembly, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
Remove the display assembly:
1.
Disconnect the display panel cable (1) from the system board.
ENWW Component replacement procedures 57
2.
Release the wireless antenna cables (2) from the clips and the opening in the base enclosure.
NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables.
CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display and other computer components.
3.
Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer.
4.
Remove the display assembly by lifting straight up (2).
58 Chapter 4 Removal and replacement procedures ENWW
5.
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the plastic screw covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly.
b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
c.
Remove the display bezel (4).
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6.
If it is necessary to replace the webcam/microphone module:
a. Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.)
Component replacement procedures 59
b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module.
c.
Remove the webcam/microphone module.
7.
If it is necessary to replace the hinge covers:
a. The hinge covers are held in place by the same screws as the previously removed bezel.
b. Using a small tool to pry, remove the hinge covers.
60 Chapter 4 Removal and replacement procedures ENWW
8.
If it is necessary to replace the display panel:
a. Remove the four bottom Phillips M2.5 × 3.5 screws and the two top Phillips M2.5 × 2.5
screws that secure the display panel to the display enclosure.
b. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
ENWW Component replacement procedures 61
c.
Release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel.
d. Remove the display panel.
9.
If it is necessary to replace the display hinges:
a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display panel.
b. Remove the display hinges (2).
62 Chapter 4 Removal and replacement procedures ENWW
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10.
If it is necessary to replace the display panel cable:
a. Release the adhesive and tabs (1) on the display enclosure shielding that secure the display panel cable to the display enclosure.
b. Release the display panel cable from the clips and remove the display panel cable (2). The display panel cable includes the webcam/microphone module cable and is available in the Display Panel Cable Kit.
11.
If it is necessary to replace the wireless antenna cables and transceivers:
a. Release the wireless antenna cables from the clips (1) built into the display enclosure.
b. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.)
Component replacement procedures 63
c.
Remove the wireless antenna cables and transceivers.
Reverse this procedure to reassemble and install the display assembly.
Optical drive cable
Description
Optical drive cable (includes optical drive connector)
Spare part number
682742-001
64
Before removing the optical drive cable, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
Remove the optical drive cable:
1.
Disconnect the optical drive cable (1) from the system board.
2.
Release the optical drive cable (2) from the clips built into the base enclosure.
Chapter 4 Removal and replacement procedures ENWW
3.
Release the optical drive connector from the base enclosure by prying the clips (3) that secure the optical drive connector to the base enclosure.
4.
Remove the optical drive cable from the base enclosure (4).
Reverse this procedure to install the optical drive cable.
ENWW Component replacement procedures 65
USB board
Description
USB board (includes cable)
Spare part number
682752-001
Before removing the USB board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
Remove the USB board:
1.
If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board.
2.
Pry the clip (2) that secures the USB board to the base enclosure.
3.
Remove the USB board and cable by lifting straight up (3).
66 Chapter 4 Removal and replacement procedures ENWW
Reverse this procedure to install the USB board.
Power connector
Description
Power connector (includes cable)
Spare part number
682744-001
Before removing the power connector, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
Remove the power connector:
1.
Disconnect the power connector cable (1) from the system board.
2.
Remove the power connector from the base enclosure (2).
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Reverse this procedure to install the power connector.
Component replacement procedures 67
System board
NOTE: The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads.
Description
For use only with computer models equipped with UMA video memory and Windows 8 Standard
For use only with computer models equipped with UMA video memory and FreeDOS 1.0
For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and Windows 8 Standard
For use only with computer models equipped with 1 GB of dedicated switchable discrete video memory and FreeDOS 1.0
Spare part number
683029-501
683029-001
683030-501
683030-001
Before removing the system board, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
● Memory module (see
)
● RTC battery (see
● Fan and heat sink (see
Fan and heat sink on page 72 ).
● PCH heat sink (see
● Processor (see
68 Chapter 4 Removal and replacement procedures ENWW
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Display panel cable
(2) Optical drive cable
(3) USB board cable
(4) Power connector cable
2.
Remove the Phillips M2.5 × 4.5 screw (1) that secures the system board to the base enclosure.
3.
Lift the right side of the system board (2) until it rests at an angle.
4.
Remove the system board (3) by sliding it up and to the right at an angle.
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Reverse this procedure to install the system board.
Component replacement procedures 69
RTC battery
Description
RTC battery
Spare part number
637193-001
Before removing the RTC battery, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
10.
Remove the system board (see
Remove the RTC battery:
1.
Turn the system board upside down, with the front toward you.
2.
Disconnect the RTC battery cable (1) from the system board.
3.
Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.)
70 Chapter 4 Removal and replacement procedures ENWW
Reverse this procedure to install the RTC battery.
ENWW Component replacement procedures 71
Fan and heat sink
NOTE: The fan and heat sink spare part kits include replacement thermal material.
Description
Heat sink for use only with computer models equipped with switchable discrete video memory
Heat sink for use only with computer models equipped with UMA video memory
Fan
Spare part number
683028-001
683027-001
680551-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan and heat sink, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see
5.
Remove the service door (see Service door on page 34
).
6.
Remove the optical drive (see
7.
Remove the hard drive (see Hard drive on page 38 ).
8.
Remove the keyboard (see Keyboard on page 45 ).
9.
Remove the top cover (see
10.
Remove the system board (see
Remove the fan and heat sink:
1.
Turn the system board upside down, with the front toward you.
2.
Disconnect the fan cable (1) from the system board.
CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws in sequence as numerically labeled.
NOTE: The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured.
72 Chapter 4 Removal and replacement procedures ENWW
3.
Loosen the four captive screws (2) and the three captive screws (3) that secure the heat sink to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
4.
Remove the fan and heat sink (4).
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it
● A thermal pad is used on the graphics subsystem chip (3) and the heat sink section (4) that services it (only on computer models equipped with a graphics subsystem with switchable discrete memory)
Component replacement procedures 73
1.
If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you.
2.
Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink.
3.
Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2) from the fan.
Reverse this procedure to reassemble and install the fan and heat sink.
74 Chapter 4 Removal and replacement procedures ENWW
PCH heat sink
Description
PCH heat sink
Spare part number
683843-001
Before removing the PCH heat sink, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
10.
Remove the system board (see
Remove the PCH heat sink:
1.
Remove the two Phillips M2.0 x 3.0 screws (1) that secure the PCH heat sink to the system board.
ENWW Component replacement procedures 75
2.
Remove the PCH heat sink by lifting straight up (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits.
Reverse this procedure to install the PCH heat sink.
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
AMD A10-4600M processor (3.2 GHz/2.3 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core,
35W)
AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core,
35W)
AMD A6-4400M processor (3.2 GHz/2.7 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core,
35W)
AMD A4-4300M processor (3.0 GHz/2.5 GHz, 1600 MHz/1.0 MB L2 cache, DDR3, dual core,
35W)
Spare part number
683046-001
683048-001
683047-001
685990-001
Before removing the processor, follow these steps:
1.
Shut down the computer.
2.
Disconnect all external devices connected to the computer.
76 Chapter 4 Removal and replacement procedures ENWW
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3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the service door (see Service door on page 34 ).
6.
Remove the optical drive (see
7.
Remove the hard drive (see
8.
Remove the keyboard (see
9.
Remove the top cover (see
).
10.
Remove the system board (see
11.
Remove the heat sink (see Fan and heat sink on page 72 ).
Remove the processor:
1.
Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click.
2.
Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures 77
5 Using Setup Utility (BIOS) and
System Diagnostics (Windows 8)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn
+ esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 78 .
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.
78 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) ENWW
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type e, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
ENWW Updating the BIOS 79
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
To start System Diagnostics:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
80 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) ENWW
6 Specifications
Computer specifications
Metric
Dimensions:
Width
Depth
Height (front to back)
Weight:
Input power
Operating voltage and current
41.2 cm
26.77 cm
3.11 cm to 3.68 cm
2.98 kg
U.S.
16.23 in
10.5 in
1.23 in to 1.45 in
6.57 lbs
18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W
Temperature
Operating (writing to optical disc)
Nonoperating
Relative humidity
5°C to 35°C
-20°C to 60°C
41°F to 95°F
-4°F to 140°F
Operating
Nonoperating
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
Operating
Nonoperating
10% to 90%
5% to 95%
-15 m to 3,048 m
-15 m to 12,192 m
125 g, 2 ms, half-sine
200 g, 2 ms, half-sine
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Random vibration
Operating
Nonoperating
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
ENWW Computer specifications 81
43.9 cm (17.3 in) display specifications
Metric
Dimensions
Height
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Backlight
Total power consumption (varies by display)
Viewing angle
23.3 cm
39.9 cm
43.9 cm
262 K (6 bit)
500:1 (typical)
200 cd/m
LED
2 (nits), (typical)
5.3 W (max)
U.S.
9.2 in
15.7 in
17.3 in
±45° horizontal, +15° up & -35° down vertical (typical)
Hard drive specifications
1 TB* 750 GB* 640 GB* 500 GB* 320 GB*
Dimensions
Height
Width
Weight
9.5 mm
70 mm
107 g max
Interface type
Transfer rate
SATA
300 MB/sec
Security ATA security
Seek times (typical read, including setting)
Single track
Average
Maximum
Logical blocks
Disk rotational speed
Operating temperature
9.5 mm
70 mm
107 g max
SATA
300 MB/sec
ATA security
9.5 mm
70 mm
107 g max
SATA
300 MB/sec
ATA security
9.5 mm
70 mm
107 g max
SATA
300 MB/sec
ATA security
9.5 mm
70 mm
107 g max
SATA
300 MB/sec
ATA security
1.5 ms
11.0 ms
1.0 ms
14.0 ms
1.0 ms
14.0 ms
1.5 ms
12.0 ms
2.0 ms
12.0 ms
22.0 ms 24.0 ms
7200 and
5400 rpm
22.0 ms
5400 rpm
22.0 ms
7200 and
5400 rpm
5°C to 55°C (41°F to 131°F)
22.0 ms
1,953,525,16
8
1,465,128,35
9
1,250,242,86
7
976,752,240 625,121,433
5400 rpm 7200 and
5400 rpm
82 Chapter 6 Specifications ENWW
1 TB* 750 GB* 640 GB* 500 GB* 320 GB*
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
DVD±RW SuperMulti Double-Layer Combination
Drive specifications
Applicable disc
Read
Write
Random access time
DVD
CD
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD-ROM
24X CD-R
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
Transfer mode
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED
MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-
CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5,
DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM
< 230 ms
< 175 ms
2 MB
3,600 KB/sec
10,800 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
Multiword DMA Mode
ENWW DVD±RW SuperMulti Double-Layer Combination Drive specifications 83
BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications
Applicable disc
Read
Write
Random access time
BD
DVD
CD
Cache buffer
Data transfer rate
24X CD-ROM
8X DVD-ROM
4X BD
24X CD-R
16X CD-RW
8X DVD+R
4X DVD+RW
8X DVD-R
4X DVD-RW
2.4X DVD+R(9)
5X DVD-RAM
1X BD-ROM
1X BD-R read
1X BD-RE read
Transfer mode
BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R,
DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-
DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT
DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM
< 230 ms
< 180 ms
< 180 ms
4.5 MB
3,600 KB/sec
10,800 KB/sec
18,000 KB/sec
3,600 KB/sec
2,400 KB/sec
10,800 KB/sec
5,400 KB/sec
10,800 KB/sec
5,400 KB/sec
2,700 KB/sec
6,750 KB/sec
4,500 KB/sec
4,500 KB/sec
4,500 KB/sec
Multiword DMA Mode
84 Chapter 6 Specifications ENWW
7 Backing up, restoring, and recovering (Windows 8)
Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
See
Creating HP Recovery media on page 86 .
2.
As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support.
3.
As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from
ENWW Creating recovery media and backups 85
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 89
.
86 Chapter 7 Backing up, restoring, and recovering (Windows 8) ENWW
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.
● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another drive. See
Using Windows Refresh for quick and easy recovery on page 88 .
● If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows.
For more information, see Remove everything and reinstall Windows on page 88 .
● If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 89 .
● If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see
HP Recovery Manager on page 89 .
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition on page 90 .
ENWW Restore and recovery 87
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Select Troubleshoot from the boot options menu.
3.
Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
2.
Click Settings.
88 Chapter 7 Backing up, restoring, and recovering (Windows 8) ENWW
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails.
● To use the Factory Reset or System Recovery options, you must use HP Recovery media.
● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
ENWW Restore and recovery 89
To start HP Recovery Manager from the HP Recovery partition:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Select Troubleshoot from the boot options menu.
3.
Select HP Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See
Changing the computer boot order on page 90 .
3.
Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2.
Restart the computer.
3.
Press and hold esc while the computer is restarting, and then press f9 for boot options.
4.
Select the optical drive or USB flash drive you want to boot from.
5.
Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
ensure you have recovery options; see Creating HP Recovery media on page 86
.
90 Chapter 7 Backing up, restoring, and recovering (Windows 8) ENWW
Follow these steps to remove the HP Recovery partition:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
ENWW Restore and recovery 91
8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
92 Chapter 8 Power cord set requirements ENWW
Requirements for specific countries and regions
Country/region
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Japan
The Netherlands
New Zealand
Norway
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
Switzerland
Taiwan
Thailand
The United Kingdom
Accredited agency
NEMKO
CCC
SASO
PSB
SABS
KTL
SEMKO
SEV
BSMI
TISI
ASTA
FIMKO
UTE
VDE
ISI
SII
IMQ
JIS
KEMA
SANZ
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
Applicable note number
1
1
1
5
7
1
1
4
6
1
1
3
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
ENWW Requirements for specific countries and regions 93
Country/region Accredited agency Applicable note number
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
94 Chapter 8 Power cord set requirements ENWW
9 Recycling
When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
For more information about recycling programs, see the HP website at www.hp.com/recycle .
ENWW 95
Index
96
A
AC adapter, spare part numbers
action keys
antenna
Antenna Kit, spare part number
B back up
base enclosure, spare part
battery
battery bay 14 battery release latch 14
BIOS
Blu-ray Disc (BD) ROM and DVD
±R/RW SuperMulti Double-Layer
Drive
Blu-ray ROM DVD±R/RW Super
Multi Double-Layer Drive
boot order changing HP Recovery
buttons
C
cables, service considerations 26
caps lock light, identifying 9
chipset, product description 1
components
computer feet
connectors, service
D deleted files
Digital Media Slot, identifying 12
display assembly
display bezel
display enclosure
display enclosure, spare part
Display Hinge Kit, spare part
display panel
display panel cable
Display Panel Cable Kit, spare part
Display Screw Kit, spare part
DVD±RW and CD-RW Super Multi
Double-Layer Combination Drive
removal 35 spare part numbers 35
DVD±RW and CD-RW SuperMulti
Double-Layer Combination Drive
DVD±RW Super Multi Double-Layer
Combination Drive
E
Ethernet, product description 3
Index ENWW
external media cards, product
F fan
feet
G
graphics, product description 1
guidelines
packaging 29 transporting 29 workstation 29
H hard drive
hard drive bay, identifying 14
hard drive bracket, spare part
hard drive bumper
hard drive cable, spare part
Hard Drive Hardware Kit, spare
heat sink
hinge
hinge cover
correcting boot problems 90 starting 90
HP Recovery media
I integrated numeric keypad,
internal media card, product
J jack
jacks
K
keyboard
keys
action 8 esc 8 fn 8 num lock 8
L
lights
ENWW
M mass storage device
memory module
memory module compartment,
microphone
minimized image
creating 89 minimized image recovery 89
N
O operating system, product
optical drive
optical drive bracket, removal 36
optical drive cable
optical drive eject button,
identifying 12 optical drive light, identifying 12 optical drive, identifying 12
Index 97
98
P
PCH
PCH heat sink
plastic parts, service
Plastics Kit, spare part number
pointing device, product
ports
power button board
power connector
power connector, identifying 13
power cord requirements for all countries
requirements for specific
power lights, identifying 9, 12
power requirements, product
processor
processors, product description 1
product description
Ethernet 3 external media cards 3
internal media card 3 keyboard 3
R
recovery media
creating using HP Recovery
recycle
removal/replacement
remove everything and reinstall
reset
restore
RJ-45 (network) jack, identifying
RTC battery
Rubber Feet Kit, spare part
S
Screw Kit, spare part number 22,
security cable lock slot,
security, product description 4
service considerations
cables 26 connectors 26 plastic parts 26
service door
removal 34 spare part number 19, 34
serviceability, product description
slots
Speaker Kit, spare part number
speakers
specifications
Blu-ray Disc (BD) ROM and DVD
±R/RW SuperMulti Double-
DVD±RW and CD-RW
SuperMulti Double-Layer
supported discs
Index ENWW
system board
system restore point
T
Thermal Material Kit
Thermal Material Kit, spare part
top cover
TouchPad
TouchPad button board
TouchPad LED board
U
USB board
user guides
V
W
webcam light 6 webcam, location 6
webcam/microphone module
webcam/mircophone module
Windows
Refresh 87, 88 reinstall 87, 88
remove everything and reinstall
restoring files 87 system restore point 85, 87
Windows 8 applications key,
Windows 8 logo key, identifying
wireless antenna
wireless module compartment,
wireless, product description 3
WLAN module
ENWW Index 99
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