Drive Medical Ambassador Specifications

US
UK
DE
Drive Medical Design & Manufacturing, NY 11050
Drive Medical Ltd, HX5 9JP
Drive Medical GmbH & Co. KG, D-88316 Isny
Part No. AMBASSADOR_IFU (Iss Apr 13)
Illustrations, photographs and specifications
may be subject to change.
The team at Drive Medical develops its products to give our customers the freedom to live
independently. This encompasses their daily home life and provides them with the opportunity
to enjoy an outing with family and friends. Our goal is to develop a range that will provide
individuals with a chance to enjoy every day life.
Ambassador Scooter
Owner’s Handbook
QUICK REFERENCE GUIDE
CONTENTS
Problem: Scooter will not switch on
Symptoms:
Remedy:
Batteries not connected
Check batteries connected
Circuit breaker has tripped
Push circuit breaker to reset
1.
PREFACE
2. SAFETY NOTICE
Problem: Scooter will switch on but will not run
Symptoms:
Remedy:
Flat batteries
Recharge battery
Charger plugged in
Unplug charger from scooter
Motor in freewheel mode
Push down freewheel lever
2.1 Before Driving
2.2 Whilst Driving
2.3 Labelling
Problem: Scooter appears slow
Symptoms:
Remedy:
Flat batteries
Recharge battery
Speed setting slow
Turn up speed dial
2.4 Electromagnetic Interference
3. PARTS INTRODUCTION
Problem: Seat moves whilst in use
Symptoms:
Remedy:
Seat not locked in position
Slowly rotate the seat until it
drops in place and is secure.
4. OPERATION
4.1 Control Panel
Problem: Tiller appears loose or will not swivel freely
Symptoms:
Remedy:
Tiller adjustment knob loose
Tighten tiller adjustment
knob
Tiller Lock Applied
Release Tiller Lock
Problem: Horn sounds involuntarily / automatically
Symptoms:
Remedy:
The scooter has diagnosed a Ensure the wigwag paddle is
fault
released and switch the
scooter off and on.
Recharge batteries if error
persists.
4.2 How to Operate Your Scooter
5. DRIVING ON THE ROAD
6. BATTERY CHARGING AND CARE
7. INSPECTION AND MAINTENANCE
7.1 Checks
7.2 Service Record
If the scooter has diagnosed a fault the speed display
will flash and the horn will beep in sequence. If this
occurs, count the number of flashes and refer to the
table below.
7.3 Battery Pack and Tyres
7.4 Cleaning
1. Low Battery. Charge batteries as soon as possible.
2. Low Battery Voltage. As above
7.5 Storage
3. High Battery Voltage. Remove charger if plugged
into the scooter.
7.6 Moving About
4. Current Time-Out. The scooter has drawn too much
power for too long. Switch off and restart after 5
minutes.
8. TROUBLESHOOTING
9. SPECIFICATION
5. Brake Fault. Check the freewheel lever is in the
DRIVE position
10. WARRANTY
6. Wigwag Paddle. Release paddle, switch off the
scooter and restart without pressing the paddle.
11. APPENDIX: SERVICE RECORD
If any other errors are shown contact your dealer.
Ambassador Electric Scooter
Page 1 of 16
Owner’s Handbook (Code: Ambassador_IFU)
1.
PREFACE AND INTRODUCTION
Please carefully read this owner’s handbook before
using the scooter to ensure that you operate the
scooter safely. Improper use of the scooter could
result in damage, injury or traffic accidents.
2. SAFETY
Before Driving
The user needs to be familiar with the use and
operation of this scooter before driving.
The scooter may only be driven on the pavement or
pedestrian areas at speeds up to 4mph (6.4kph). Use
the High / Low button on the lower setting to ensure
you do not exceed this speed. The scooter may be
driven on single carriage roads with the button set to
High. This will allow speeds up to 8mph (12.8kph).
This handbook also advises how to get the most out
of your scooter by giving comprehensive operating,
assembly and maintenance instructions for the
scooter.
A repair and maintenance record chart and
warranty information is included with this
handbook. Please keep it in a safe place or with the
scooter.
Be aware of traffic and other road users when
crossing or using roads.
If someone else uses the scooter make sure that you
provide him or her with this handbook for their
consideration.
Never ride on motorways or dual carriageways.
As designs change some of the illustrations and
pictures in the manual may not correspond to the
scooters that you purchased. We reserve the right
to make design modifications.
Do not drive the scooter under the influence of
drink or drugs, or when you are tired. Driving under
the influence of alcohol or drugs may be an offence
under the Road Traffic Act.
The Ambassador scooter has been designed and
manufactured to provide a comfortable and secure
yet affordable solution for some mobility
requirements. It is suitable for mainly road and
outdoor use and has a top speed of 8mph. It can be
used indoors and on the pavement where the
environment permits and when the scooter is set to
the indoor speed setting. It is a class 3 scooter as
defined by the Road Traffic Act 1988.
Be careful when using the scooter in low light.
Use extreme caution when driving your scooter in
busy areas such as shopping malls.
Before using the scooter in busy or hazardous
environments, familiarise yourself with the
operation of the scooter. Practice in an open and
safe area which is free from hazards and other
people. Reduce your speed to a minimum for your
initial practice.
Practice operating your vehicle
Before using the scooter in busy or potentially
dangerous areas, familiarize yourself with the
operation of your scooter. Please practice in a wide
and open area like a park. In order to avoid
accidents with your scooter whilst driving, bear in
mind driving motions such as accelerating, braking,
turning, reversing and gradients.
1. Reduce your speed to a minimum for your initial
practice
2. For safety, ensure somebody accompanies you
when driving on the road for the first time
3. Only use the higher speed setting when you are
confident that you can easily operate and
control your scooter
Ambassador Electric Scooter
Page 2 of 16
Owner’s Handbook (Code: Ambassador_IFU)
The Ambassador scooter can only be used by one
person at a time. Do not carry passengers on your
scooter (including children)
Maximum user mass (weight capacity)
The maximum weight that can be carried is
181kg / 28 stone (including occupant and any
goods).
Do not use the scooter to carry or haul goods.
Whilst Driving
Warning

Always re-engage the anti-freewheel device
before use. Failure to do so may result in
injury.
Do not move your body out of the vehicle whilst moving
Such action may cause you to lose your balance
and risk injury from falling
Pay attention that your clothing and other
garments do not get tangled or caught in the
wheels
To protect your safety, the power will
automatically cut off and the electromagnetic
(EM) brake will activate while you are driving
down gradients over 15º. This will limit the
speed to a safe level. Switch the power off and
on again to restart your scooter.
Do not use your vehicle in the following environments
On roads with heavy traffic or roads that are
muddy, gravelly, bumpy, narrow, snowed over
or icy.
Places where you might get the wheels stuck.
On canal towpaths which are not guarded by
any fence or hedge.
Do not drive at night or if it is raining heavily,
snowing, misty or windy.
Do not drive your vehicle in an ‘S’ pattern or
make erratic turnings.
Do not take the scooter onto escalators.
Under no circumstances should the scooter be
used as a seat in a motor vehicle (e.g. cars,
buses, trains, etc)
Do not set in freewheel mode when driving on
a gradient.
Step and Obstacle Climbing
The scooter is capable of climbing an 80mm (3”)
obstacle from a stationary start or a 100mm (4”)
obstacle from a moving start.
The ground clearance of the scooter is 100mm
(4”).
To climb an obstacle when moving, start moving
at least 50cmm (20”) from the obstacle and
mount the obstacle head on (not at an angle).
However, this method is not recommended as
this may cause damage and/or injury.
Gradients and Drops
Do not drive on roads with large drops or
potholes. Such drops or potholes may cause
damage and/or injury.
Do not cross wide water gutters where there is
a risk of getting the wheels stuck.
Always use a low speed setting when ascending
or descending a gradient.
Do not drive on gradients steeper than those
stated on the diagram below:
Ambassador Electric Scooter
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Owner’s Handbook (Code: Ambassador_IFU)
CARELESSNESS CAUSES FIRE
Warning

DRIVE MEDICAL HX5 9JP
Mounting an obstacle at speed will cause a jolt
to the scooter which may cause discomfort or
injury to the user. If you are in any doubt, do
not mount the obstacle whilst moving.
To comply with the Furniture and
Furnishings (Fire) (Safety) Regulations:
This article does not include a Schedule
3 interliner.
All foams, fillings and composites have
been tested to ensure compliance with
the relevant ignitability test. All covers
and fillings have been tested to ensure
that they are cigarette resistant. All
covers have been tested to ensure that
they are match resistant.
Labelling
Please carefully read all labels applied to the
scooter before driving. For future reference, do not
remove them from the scooter. The labels are also
shown below:
Further details are available
From your retailer.
Located on seat
C A U T IO N
! To adjust tiller angle, press
WARNING
the paddle and pull the tiller.
Do not push both RH&LH side of the
speed control lever simultaneously.
This might leave you unable to
control your scooter.
! Do not adjust the tiller angle,
whilst the scooter is moving
! Always check the tiller is
locked in the correct position
before using
Located on top of tiller
! Do not lean on the tiller whilst
mounting or dismounting from
the scooter
Electromagnetic Interference
Located on tiller
REF
AMB8BL
S/No
Scooters may be susceptible to electromagnetic
interference (EMI) from sources such as mobile
phones, walkie-talkies, TV and radio broadcast
stations and amateur radio sets. In some cases,
there is a risk this interference may cause
involuntary movement of the scooter. The scooter
has been tested and passed to withstand
interference to a level of 20V per metre.
REFER TO
WARNING: OPERATORS
MANUAL FOR
EMI
INFORMATION
Drive Medical Ltd (HX5 9JP)
Drive Medical GmbH (D-88316)
Maximum User Mass 160kg
THIS UNIT HAS
ACHIEVED 20 V/m
EMI TESTING
5 06 0 26 6 8 4 8 9 5 7
MADE IN
TAIWAN
Located on rear
Be aware that the above sources may cause
involuntary movement due to EMI. Exercise caution
whilst using the aforementioned devices and avoid
close proximity to TV and Radio broadcast stations.
The addition of components or accessories may
affect the EMI susceptibility of the scooter. Do not
fit accessories other than Drive Medical authorised
accessories.
Located by freewheel lever
Ambassador Electric Scooter
Page 4 of 16
Owner’s Handbook (Code: Ambassador_IFU)
Do not turn the ignition off whilst driving
as this will lead to an emergency stop and
possible risk of damage or injury.
3. PARTS INTRODUCTION
Wigwag Paddle. The scooter is propelled by the
user operating the wigwag paddle at the bottom of
the control panel. To move the scooter forward,
move the right hand side of the paddle towards the
user. To reverse the scooter, move the left hand
side of the lever. The further the paddle moves, the
faster the scooter will travel. To stop the scooter,
release the wigwag paddle and the
electromagnetic brake will apply automatically.
Warning
Do not push both left and right hand
sides of the wigwag simultaneously. You
will not be able to control the scooter.
Braking. The electromagnetic brake will stop the
scooter when the wigwag paddle is released. The
brake is also automatically applied when the
scooter is switched off. In the event of an
emergency, the user can stop the scooter by
operating the hand brake located on the left hand
side of the tiller handlebars.
4. OPERATION
4.1 Control Panel
TORTOISE
LOW
SPEED
BUTTON
BATTERY
LOW
SPEED
GAUGE
When on a gradient, never set the vehicle
to freewheel mode. The brakes will not be
applied.
TOP SPEED
DISPLAY
HARE
BUTTON
HORN
Top Speed Setting. The top speed of the scooter
can be increased by pressing the Hare button, or
reduced by pressing the Tortoise button. The top
speed is displayed on the control panel. The more
segments of the display that are lit, the faster the
scooter will go.
HIGH / LOW
SPEED
LIGHTS
BUTTON
RIGHT
INDICATORS
HAZARD
WARNING
LEFT
INDICATORS
Do not adjust the speed setting whilst
driving as this could result in loss of
control. Do not set the highest speed
whilst driving indoors.
4.2 How To Operate Your Scooter
Key Ignition. The key ignition acts as the power
switch for the scooter. To switch the power on, turn
the key clockwise and control panel should
illuminate. To switch the power off, turn the key
anticlockwise, after which the control panel should
switch off and the key can be removed.
Ambassador Electric Scooter
High / Low Speed Setting. When the scooter is
used indoors or in pedestrian environment (such as
on the pavement or in a shopping mall) the Low
speed setting should be engaged. When the scooter
is used on the road, the high speed setting may be
engaged.
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Owner’s Handbook (Code: Ambassador_IFU)
To engage the Low Speed Setting, press the bottom
half of the button (marked ‘L’) and this will limit the
scooter’s top speed to 4mph.
Seat.
The seat can rotate 360° and locks in 45° settings. To
rotate, lift up the lever (A) located underneath the
right hand side of the seat and swivel seat. Release
the lever and carry on swivelling the seat until it
locks in position.
To engage the High Speed Setting, press the top
half of the button (marked ‘H’) and this will allow the
scooter to have an 8mph top speed.
Warning
Always engage the Low Speed setting
when travelling indoors or the
pavement. This is a legal requirement.
Horn Button. Press the horn button to sound the
horn, Release the button to stop the horn.
B
Indicator Buttons. Use the relevant indicators when
making a turn to show your direction of travel. Press
the Right or Left Indicator button once to operate
the relevant indicators. Press the same button
again to stop the indicators.
A
You can adjust the amount of legroom on the
scooter by sliding the seat back and forth. To slide
the seat, lift up the seat sliding handle (B). Then
adjust the seat to correct position, release the
handle and continue sliding the seat until it locks in
position.
To alter the backrest angle, pull up on the seat
recline lever, then adjust the backrest to the
required position and release the lever. Please note
if nobody is using the backrest when the lever is
operated, it will automatically spring the backrest
forward to fold the seat.
Lights Button. Press the Lights button once to
switch on the lights. Press the button again to
switch off the lights.
Hazard Warning Button. Press the Hazard Warning
button once to switch on the warning function.
Press the button again to switch off the function.
When operating the Hazard Warning will flash all
of the indicators and sound the horn.
Battery Gauge. The amount of power remaining in
the battery is shown by this gauge. A fully charged
battery will show all the segments of the gauge lit,
and the number of segments lit will reduce as the
power decreases.
Attention.
Return the seat to the forward position
before driving.
If the battery gauge flashes but the scooter will still
drive, then this indicates low battery power and the
batteries should be recharged immediately. If the
battery gauge flashes and the scooter will not drive,
the LED will flash a number of times then pause.
Count the number of flashes to determine the
problem, and refer to the troubleshooting guide.
Armrest Adjustment.
To adjust the height of the armrest, loosen the
adjustment knob on the side of the armrest by
turning anticlockwise. Adjust the armrest to the
required height and tighten the adjustment knob by
turning clockwise.
Contact your dealer if the error persists after
following the recommendations in the
troubleshooting guide.
Ambassador Electric Scooter
To adjust the angle of the armrest, flip up the
armrest and reposition the jam nut with a spanner to
alter the angle of the armrest.
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Owner’s Handbook (Code: Ambassador_IFU)
Tiller Adjustment
The tiller can be adjusted into several positions.
1. Push (or pull) the lever on the scooter tiller
(shown below) to adjust the tiller to the position
you require.
2. Release the lever to lock the tiller.
Freewheel Lever
The freewheel levers allows the automatic brake to be
disengaged so the scooter can be manually pushed
and/or manoeuvred. When in freewheel mode the
brakes are not applied so it should not be used when:
1.
Somebody is sat on the scooter
2. If the scooter is left unattended
3. When the scooter is on a gradient
Engaged (Drive) Mode:
Circuit Breaker.
The circuit breaker may trip when the scooter is
under excessive load or when travelling on steep
inclines. It will be more prone to tripping when the
scooter is low on battery charge. Under normal
conditions the circuit breaker button will protrude
by 2mm – 3mm. If the circuit breaker has tripped the
button will protrude by 7mm. To reset the circuit
breaker, push the button in and the scooter should
operate as normal.
Push the lever UP completely and the scooter can be
driven by the motor.
Freewheel Mode:
Pull the lever DOWN and switch the scooter off. The
scooter can now be pushed / moved manually.
Warning
The lever should only be set to
FREEWHEEL when on flat ground and
unoccupied by the user. Otherwise, there
is a risk of damage or injury.
The circuit breaker is located on the left hand side
of the rear of the frame, behind the back bumper.
Ambassador Electric Scooter
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Owner’s Handbook (Code: Ambassador_IFU)
5. DRIVING ON THE ROAD
1.
2.
3.
4.
5.
6.
7.
8.
9.
Attention
1.
Do not push both sides of the
wigwag paddle simultaneously.
This may leave you unable to
control your scooter, and could
cause damage or injury.
2.
Do not switch the ignition off while
driving as this will lead to an
emergency stop and possible risk
of damage or injury.
3.
Do not set to the highest speed
setting whilst driving indoors.
4.
Do not adjust the speed setting
whilst driving. A sudden change in
speed may cause danger to
yourself and others, and may cause
damage to your scooter.
5.
Do not place magnetic devices
near the scooters electrical parts
as this could affect the safe
operation of the scooter.
6.
Be careful while driving in heavy
traffic or in crowded areas.
7.
Whilst reversing the vehicle,
beware of people or objects
behind you. When reversing, the
scooter will sound an audible
warning alarm.
Starting and Driving
Ensure the seat is installed correctly and in the
forwards position.
Ensure the tiller and seat are adjusted for a
comfortable driving position.
Fold down the armrests so you can place your
arms on them.
Switch the ignition on. If necessary, switch on the
headlights.
Check the battery indicator to see if there is
enough power for your trip. If you have any doubt
about the remaining power, please recharge the
batteries before departure.
Set the speed dial to a setting you are safe and
comfortable with.
Check the wigwag paddle works correctly.
Check the electromagnetic brake works correctly.
Ensure it is safe around you before you drive on
the street or road. Engage the low speed setting if
you are driving on the pavement or indoors.
Ambassador Electric Scooter
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Owner’s Handbook (Code: Ambassador_IFU)
6. BATTERY CHARGING AND CARE
WARNING
Keep away from flammable objects
while charging as it may lead to fire or
battery explosion.
Do not smoke while charging as the
battery may release hydrogen gas.
Always charge the batteries in a well
ventilated environment which is not in
direct sunlight. Do not charge in
surroundings where it is humid, wet or
damp.
Do not handle the charger, scooter or
mains socket with wet hands, as this
could lead to electric shock.
Follow the procedure below:
1. Switch the ignition off.
2. Connect the charger power cord in to the
mains socket.
3. Open the charging socket cap on the scooter
tiller. Then connect the charger round plug in to
the scooter charging socket located on the left
hand side of the tiller.
4. Switch the charger on at the mains.
5. Both the charger’s red and orange LEDs will be
lit when charging commences. The charging
duration will be around 12 hours. To ensure
optimum performance an 18 hour charge is
recommended. We do not recommend the
scooter be charged for longer than 24 hours.
6. Both the charger’s LEDs will be lit during the
charging process. The orange LED will turn
green when bulk charging is complete after
which the charger trickle charges the batteries.
Trickle charging optimises the batteries and is
necessary to maintain or improve battery
performance.
7. Switch off the charger, disconnect the power
cord and round plug from the charger socket on
the scooter.
ATTENTION
If only a red LED is lit on the charger,
then the scooter is not connected.
If no LEDs are lit on the charger, then
the charger is not connected to the
power or it is defective.
Please only use a charger supplied with
the scooter. You may damage the
battery and / or scooter if you use an
incorrect charger.
Always charge the battery to its full
capacity every time.
Do not charge in temperatures below
–10ºC or above +50ºC as the charger
may not work efficiently and the
batteries may become damaged.
Ambassador Electric Scooter
Battery Care
1. You should recharge the batteries after each
time the scooter is used to ensure maximum
battery range. The batteries should be charged
at least once a week even if the scooter is not
used.
2. After charging or replacing a new battery,
drive the scooter for a short period to ensure
battery capacity is sufficient.
3. In cold environments, the battery may respond
more slowly and range will be reduced.
4. When driving on gradients, the battery gauge
will fluctuate. This is a normal occurrence.
5. Battery range is reduced when driving up
gradients or on rough terrain, as the scooter
uses more power.
6. The batteries should not be charged for more
than 24 hours.
7. The batteries are sealed, and so do not need
topping up with water.
8. The batteries should be checked periodically
for cleanliness. Please refer to the section later
inthe handbook.
Battery Replacement
It is natural for the battery capacity to reduce with
time, even if the battery is charged as directed above.
When the battery range is about half of its peak
performance we recommend that the batteries are
changed. Continuing to use an old battery will result in
a rapid reduction in the range of the scooter and can
cause excessive wear and tear on other parts of the
scooter. It is recommended that batteries are replaced
in pairs, and that these are fitted by your dealer.
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Owner’s Handbook (Code: Ambassador_IFU)
Removing the Batteries
1.
Switch off the scooter at the ignition and
remove the seat.
2. Lift up the battery cover (A)
3. Disconnect the black battery connectors (B)
and red battery connectors.
4. Remove the velcro straps (C) from the
battery and pull the battery out.
A
B
C
Cleaning the Battery
If the batteries are contaminated by water, battery acid,
dust or other substances, they will discharge quickly.
The batteries supplied with the scooter are sealed and
as such are maintenance free with no risk of battery
leakage. Please follow the steps below to clean the
battery:
1.
Remove the batteries following the procedure
above.
2. Clean the battery with a clean cloth. If the
terminal is covered by white powder, wipe it
clean using warm water.
Ambassador Electric Scooter
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Owner’s Handbook (Code: Ambassador_IFU)
7. INSPECTION AND MAINTENANCE
7.1 Checks and Maintenance
Your power scooter is designed for minimal
maintenance. However, like any motorized vehicle it
requires routine maintenance. To keep your scooter for
years of trouble-free operation, we recommend you
follow the following maintenance checks as scheduled.
Weekly Checking
Check the following items weekly or before driving. If
you find anything abnormal contact your Drive Medical
Dealer for further inspection or advice.
Tiller. Ensure it is not loose and can turn smoothly
Speed control dial. Ensure it adjusts freely.
Wigwag paddle. Ensure scooter moves when lever
is pressed, and stops when lever released.
Motor. Check for any abnormal noise and
electromagnetic brakes work correctly.
Freewheel Lever. Ensure it works correctly.
Seat. Ensure it swivels and locks easily.
Tyres. Check tyre tread depth and for any signs of
damage such as cracking.
Monthly Checks
All moving mechanisms will benefit from simple
lubrication and inspection. Lubricate using petroleum
jelly or light oil. Do not use too much oil, otherwise
small drips could stain and damage carpets and
furnishings etc. Always perform a general inspection
of the tightness of all nuts and bolts.
Semi-Annual Checks
Check the motor brushes. We recommended that your
authorized dealer inspects the brushes every six
months or sooner if your power scooter is not operating
smoothly. If inspection determines excessive wear on
the brushes, they must be replaced or motor damage
will result.
The brushes should be inspected for wear and colour of
the braiding inside the spring. If the braiding is dark
brown, red, silver, purple or gold then the brush needs
replacing.
Warning! Failure to maintain the brushes could void the
power scooter warranty.
To inspect or replace the motor brushes:
1.
Unscrew the motor brush caps (by using a
screwdriver on the caps shown by the white
arrow).
2.
Remove the brushes.
3.
Inspect the brushes for wear (replace if less
than 9mm)
4.
Replace the brushes if necessary.
Visually inspect the controller harnesses. Make sure
that they are not frayed, cut or have any exposed wires.

Make sure you keep the controller clean whilst
protecting it from rain or water. Never hose off
your scooter or place it in direct contact with
water.

Keep wheels free from lint, hair, sand and carpet
fibres.

Visually inspect the tyre tread. If less than 1mm
(1/32”), please have your tyres replaced by your
local dealer.

Less than 9mm
All upholstery can be washed with warm water
and mild soap. Occasionally check the seat and
back for sagging, cuts and tears. Replace if
necessary. Do not store your scooter in damp or
humid conditions as this will lead to mildew and
rapid deterioration of the upholstery parts.
Ambassador Electric Scooter
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Owner’s Handbook (Code: Ambassador_IFU)
7.5 Storage

Inspect the state of the battery terminals every six
months. Make sure that they are not corroded and
the connections are tight. Periodically apply a thin
film of petroleum jelly on the surface of terminals
to guard against corrosion.
7.2 Service Record
To ensure your scooter is correctly serviced take it to
your Drive Medical dealer for regular servicing. We
recommend that scooters are serviced at least annually,
and your dealer may charge a fee for this.
A copy of the service record is at the back of this
handbook. Copies of the servicing schedule are
available from Drive Medical to authorised parties on
request.
Even if the scooter has not been used, it
should still be serviced annually.
Ensure the scooter is stored with the seat set in
the forward position, the scooter switched off with
the battery pack removed and charger
disconnected.
Store the scooter in environments which are
free from direct sunlight and water or
moisture.
7.6 Moving About
1.
Switch off the scooter using the ignition key and
dismount from the scooter. We also recommend
removing the seat and batteries prior to moving.
2.
Lift the scooter by the chassis only.
3.
For your safety ask for help if required. You will
need two or more people when moving or lifting
the scooter as a whole.
Never lift the scooter by the bumpers or
body panels, as this can cause injury or
damage.
7.3 Battery Pack and Tyres
For information on the battery pack, please read
section 6 on Battery Charging and Care.
Tyre condition will be affected by how you drive
the scooter and what terrain it is driven on.
The Ambassador comes with pneumatic tyres, with
a recommended inflation pressure of 26 psi (1.8bar)
The tyre pressure should be periodically checked.
7.4 Cleaning
The scooter should be cleaned periodically,
especially if you tend to drive on sand, gravel or in
other adverse environments.
Use a soft, wrung dry cloth to keep your scooter
clean and dust free. Use a damp cloth and mild
detergent to clean the scooter.
Warning
Do not use a hose pipe or splash water
directly on to the scooter.
Do not use petrol, solvents or vaporising
solutions as these may damage body
panels. Do not use wax
Ensure the charger is unplugged and the
scooter switched off before cleaning the
scooter.
Ambassador Electric Scooter
Page 12 of 16
Owner’s Handbook (Code: Ambassador_IFU)
8
TROUBLESHOOTING
The troubleshooting guide is also featured on page
1 of the Owner’s Handbook.
Problem: Scooter will not switch on
Symptoms:
Remedy:
Batteries not connected
Check batteries connected
Circuit breaker has tripped
Push circuit breaker to reset
Problem: Scooter will switch on but will not run
Symptoms:
Remedy:
Flat batteries
Recharge battery
Charger plugged in
Unplug charger from scooter
Motor in freewheel mode
Push down freewheel lever
Problem: Scooter appears slow
Symptoms:
Remedy:
Flat batteries
Recharge battery
Speed setting slow
Turn up speed dial
Problem: Seat moves whilst in use
Symptoms:
Remedy:
Seat not locked in position
Slowly rotate the seat until it
drops in place and is secure.
Problem: Horn sounds involuntarily / automatically
Symptoms:
Remedy:
The scooter has diagnosed a Ensure the wigwag paddle is
fault
released and switch the
scooter off and on.
Recharge batteries if error
persists.
If the scooter has diagnosed a fault the speed display
will flash and the horn beep in sequence. If this occurs,
count the number of flashes and refer to the table
below.
1.
Low Battery. Charge batteries as soon as
possible.
2.
Low Battery Voltage. As above
3.
High Battery Voltage. Remove charger if plugged
into the scooter.
4.
Current Time-Out. The scooter has drawn too
much power for too long. Switch switch off and
restart after 5 minutes.
5.
Brake Fault. Check the freewheel lever is in the
DRIVE position
6.
Wigwag Paddle. Release paddle, switch off the
scooter and restart without pressing the paddle.
9
SPECIFICATION
Model Reference
Dimension
(L x W x H)
Total weight
Without battery
Ambassador
145cm x 66cm x 120cm
57” x 26” x 47¼”
116kg (255lb)
86kg (189lb)
Propulsion motor
Battery
Charger
Controller
Front Suspension
Rear Suspension
Front Tyre
600W / 0.8hp
12V 50ah x 2
24V 5A
Dynamic Rhino II 120A
2x shock absorber
1x shock absorber
3.00 x 8 x 2
(14” / 36cm diameter)
Rear Tyre
3.00 x 8 x 2
(14” / 36cm diameter)
Anti-tip Wheel
2.75”/ 7cm diameter
Top Speed (Forward)
12.8kph / 8.0mph
Climbing angle
8º
Cruising range (see note) 40km / 25 miles
Min. turning radius
134cm (53”)
Ground clearance
10cm (4”)
Kerb climbing ability
Obstacle climbing ability
Max. load weight
160kg / 25 stone
(including goods)
Remark:
Drive Medical reserves the right to modify the
specification if necessary. The final specification is
subject to the individual scooter you purchase from
your dealer.
Note:
The maximum driving distance is based on an ambient
temperature of 20ºC, a 100kg driver, a fully charged
battery and a constant driving speed at 12.8kph/h with
70% battery power discharged. The surface is flat and
even.
If any other errors are shown contact your dealer.
Ambassador Electric Scooter
Page 13 of 16
Owner’s Handbook (Code: Ambassador_IFU)
10 VIN NUMBER
To ensure the correct after sales service and warranty
service support, please write down the scooter serial
number. The serial number is located on the back righthand side of the frame.
VIN Number
Motor S/No.
Controller S/No.
Also, note your Drive Medical dealer below:
3. Should any part of the scooter require repair or full
or part replacement, as a result of a manufacturing
or material defect within twelve months of
receiving the scooter, replacement parts will be
supplied free of charge.
Note:
4. Any repaired or replaced parts will be covered by
this warranty for the balance of the warranty
period on the scooter.
5. Consumable items supplied will not generally be
covered during the normal warranty period unless
such items require repair or replacement clearly as
a direct result of a manufacturing or material
defect.
Such items include (among others):
upholstery, tyres and batteries.
Dealer
6. The above warranty conditions apply to brand new
scooters purchased at the full retail price. If you
are unsure whether your scooter is covered, check
with the service agent.
Address
7. Under normal circumstances, no responsibility will
be accepted where the scooter has failed as a
direct result of:
Postcode
Telephone
11
a) The scooter or part not having been
maintained in accordance with the
manufacturer’s recommendations.
WARRANTY
b) Failure to use the manufacturer’s specified
parts
There is a comprehensive twelve-month warranty from
the date on which your new scooter is delivered. The
warranty covers the scooter for repairs or replacement
during this period. For more detail, please see the
Warranty Conditions below.
Warranty Conditions:
1.
Any work or replacement part installation must be
carried out by an authorized Drive Medical dealer
/ service agent.
2. To apply the warranty should your scooter require
attention please contact the designated service
agent listed above.
Ambassador Electric Scooter
This guarantee is not transferable
c) The scooter or part having been damaged due
to neglect, accident or improper use
d) The scooter or part having been altered from
the manufacturer’s specifications or repairs
having been attempted before the service
agent is notified
Please note your local service agent’s contact details
in the previous box. In the event of your scooter
requiring attention, contact them and give all relevant
details so they can act quickly.
The manufacturer reserves the right to alter without
notice any weights, measurements or other technical
data shown in this manual. All figures, measurements
and capacities shown in this manual are approximate
and do not constitute specifications.
Page 14 of 16
Owner’s Handbook (Code: Ambassador_IFU)
Appendix A: Service Record
1
2
3
4
5
YEAR
1
2
3
4
5
YEAR
Service Dates
Service Dates
Controller
Upholstery
On/off switch
Seat
Control Lever
Back
Braking
Armrests
Recharge point
Electrics
Batteries
Connections
condition
Levels
Lights
Connections
Test run
Discharge test
Forwards
Wheels and
Tyres
Reverse
Wear
Emergency stop
Pressure
Left turn
Bearings
Right turn
Wheel nuts
Slope test
Motors
Over obstacles
Wiring
List Items repaired
Noise
Connections
Brake
Brushes
Chassis
Condition
Steering
Ambassador Electric Scooter
Page 15 of 16
Owner’s Handbook (Code: Ambassador_IFU)
NOTES
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Ambassador Electric Scooter
Page 16 of 16
Owner’s Handbook (Code: Ambassador_IFU)