Designed, Manufactured and Supported in the USA

VIKING

PRODUCT MANUAL

C O M M U N I C AT I O N & S E C U R I T Y S O L U T I O N S

W-Series

Vandal Resistant

Handsfree Doorboxes

January 16, 2014

Answer Your Door or Gate from the Safety of

Any Phone in Your Home or Business

The W-Series handsfree doorboxes are available in three different chassis configurations. The W-1000 has an aluminum faceplate with black textured powder paint and call progress LED. The W-2000A provides a surface mount light grey UV stable plastic chassis.

The W-3000 provides an attractive vandal resistant stainless steel faceplate and call progress LED. The

W-Series are designed to interface directly with an unused analog telephone line input of phone system.

One or two doorboxes can also share an existing phone line when used with a C-1000B doorbox controller.

When the “Call“ button is pressed, the doorbox generates a standard or custom ring cadence of an adjustable number of rings. For noisy environments, the doorbox’s new louder speaker output and “Push-to-

Talk” feature can be used.

The EWP versions share all of the features of the standard W-Series in addition to Enhanced Weather

W-1000/

W-1000-EWP

Flush Mount

Black Powder

Painted Aluminum

W-2000A/

W-2000A-EWP

Surface Mount Light

Grey UV Stable

Plastic Chassis

W-3000/

W-3000-EWP

Flush Mount

Brushed 316

Stainless Steel

Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products feature foam rubber gaskets and boots, sealed connections, gel-filled butt connectors, as well as urethane or thermal plastic potted circuit boards with internally sealed, field-adjustable trim pots and

DIP switches for easy on-site programming. For more information, see DOD# 859.

Features

• W-1000 Faceplate: Vandal resistant 12 gauge louvered aluminum with weather resistant black textured powder paint and UV stable white silk screened graphics.

• W-2000A Chassis: Impact resistant, UV stable, light grey Geloy plastic with black UV stable pad printed graphics. Surface mount only.

• W-3000 Faceplate: Vandal resistant 14 gauge louvered 316 marine grade stainless steel with #4 brushed finish and permanent laser etched graphics.

• Connect to a phone system’s unused trunk input, FXO port or a Viking C-1000B Controller

• Weather Resistant Features: Marine grade 316 stainless steel screws and push button switch (W-

1000/W-3000). Switch internally sealed per IP67.

Mylar speaker. Self-draining mic mount. Faceplate, mic and speaker gaskets.

• Blue call progress / night light LED (W-1000/W-3000)

• High output speaker amplifier with volume adjustment

• Microphone volume adjustment POT

• 24 volt talk battery

• 20 Hz ring generator (6.0 REN ring load maximum)

• Selectable ring cadence (standard, double, short/short/long, or short/long/short)

• Selectable number of rings (2, 3, 10 or 30)

• Selectable “Push-to-Talk” feature for noisy environments

• Operating temperature range: -15°F to 130°F

• EWP versions are designed to meet IP66 Ingress Protection Rating (see DOD# 859 for more information)

Applications

• Ideal for noisy locations in “Push-to-Talk” mode

• Commercial, industrial or residential door security

• Door or gate communication

• Truck stop/gas station fuel island communication

• Use with the C-1000B controller for single line residential systems or when the operation of door strikes or gate openers is necessary (see DOD# 155)

www.vikingelectronics.com

Information: (715) 386-8861

Specifications

Power: 120V AC/13.8V AC 1.25A UL listed adapter provided

W-1000/W-3000 Dimensions: Overall - 127mm x 127mm x

57.2mm (5.0” x 5.0” x 2.25”) Plastic Rough-In Box - 102mm x

102mm x 54mm (4.0” x 4.0” x 2.12”)

W-2000A Dimensions: 140mm x 115mm x 40mm (5.5” x 4.5” x 1.6”)

Shipping Weight: 1.81 Kg (4 lbs)

Operating Temperature: -26°C to 54°C (-15°F to 130°F)

Humidity - Standard Products: 5% to 95% non-condensing

Humidity - EWP Products: Up to 100%

Ringer Output: 20 Hz, 6.0 REN load maximum

Maximum Line Loop Length with 24 AWG Twisted Pair:

1.9 Km (6300 ft)

Maximum Power Run Length with CAT5 Wire: 1 pair =

150ft, 2 pair = 300ft, 3 pair = 450ft Note: Power run length may be increased, see Wiring section

Connections: (4) gel filled butt connectors

Installation

IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges.

A. Mounting the W-1000 and W-3000

Caution: When warm air comes in contact with cold surfaces, such as outside walls, it causes condensation. To help prevent condensation from accumulating inside the W-1000/3000, bring conduit into the bottom of the unit.

If this is not possible, drill a 1/4” diameter hole in the bottom of the plastic rough-in box.

Front View of Plastic

Rough-In Box (included)

2.1”

4.0"

Wire knock out

(2) Standard flat head dry wall

(sheet rock) screws (not included)

Important: The W-1000/3000 will NOT mount to a standard double gang box.

Note: The plastic rough-in box (part # 259576) may be purchased separately in advance. Go to

www.vikingelectronics.com and click on “spare parts”.

3.25”

5.22”

5.14”

2.25”

Call

*

1/8" thick foam gasket (included)

* Note: Peel off paper liner and adhere gasket to the back of the faceplate, centering it over the four corner mounting holes.

5.0” Typical

Marine grade 316 stainless steel faceplate (W-3000 only)

Marine grade 316 stainless steel push button switch (sealed per IP67)

Push to Call Button

Blue Call Progress/Nightlight LED

(4) 6-32 X 3/4” Marine grade 316 stainless steel, flat head, 5/64" hexdrive screws (included)

Condensation Drain Hole

W-3000-EWP shown with optional

Viking Model

VE-5X5 Surface

Mount Box and

VE-GNP

Gooseneck

Pedestal

(4) 0.38” diameter (for gooseneck mounting)

(4) 0.2 x 0.43 slots for double gang box

(2) 0.2 x 0.43 slots for single gang box

(1) .74" dia

Condensation

Drain Hole

Front View of Optional

VE-5x5 (not included)

3.0”

3.0” 3.3”

Rear View of VE-5x5 (not included)

The optional VE-5x5 Surface Mount Box is designed to be surface mounted to a single gang box, double gang box or VE-GNP gooseneck pedestal (right). For more information on the

VE-5x5 and VE-GNP see DOD# 424.

B. Mounting the W-2000A

The W-2000A and W-2000A-EWP are designed to be surface mounted to a single gang box (not included), a standard 4” x 4” electrical junction box (not included), or directly to a wall or flat sided post.

Note: For outdoor applications apply a bead of caulk between back panel and wall.

Rear View of the

W-2000A / W-200A-EWP

Mounting Specifications

3.40” 2.35”

3.40”

1.55”

3.30”

Front View of the

W-2000A / W-2000A-EWP

Internal View of the back panel

W-2000A / W-2000A-EWP

Side View of the

W-2000A / W-2000A-EWP

2

UP

VIKING

©

Call

To open the speaker box, remove the two screws from the cover.

Mount the back panel to a wall, a single gang box or a 4” x 4” junction box with the arrow pointing up.

Attach the cover to the base with the two included screws as shown.

C. Wiring

(Spade connector included)

** Earth

Ground

(optional)

Rear View of W-1000 / W-3000

3.63" Typical

ON

1 2 3

3.63"

Rear View of W-2000A

(Spade connector included)

** Earth

Ground

(optional)

Wire as shown below

Do or

CAUTION:

NOT install a

W-1000,W-2000A

W-3000 on a telephone line without a C-1000B

Controller

(see DOD# 155).

ON

1 2

C-1000B Controller

VIKING

© MODEL C-1000B

VIKING

ELECTRONICS

HUDSON, WI 54016

DOOR ENTRY / CCTV VIDEO

CONTROLLER

Wire as shown below

Unused

PABX/KSU

Trunk Input

Single Line

Phone

120V AC

Wires from

W-1000 / W-2000A / W-3000

1 2 3 4 5 6 7 8 9 10 11

COM N.O. N.C. - - - - AUX.

CONTACT

OUTPUT

12 13 14 15 16 17 18 19

SIG GND

VIDEO 1 IN

SIG GND

VIDEO 2 IN

SIG GND

VIDEO OUT

LED1

C TALK BATTERY

OFF ON

ON

C

LED2

1 2 3 C

LED3

*** 13.8VAC

(18VAC max)

* Gel-Filled Butt

Connectors

EARTH

GND

C.O. LINE

INPUT

OUT TO

PHONES

KEYLESS

C.C. INPUT

DOOR

BOX 1

DOORBOX

13VAC PWR

DOOR

BOX 2

N.O. COM N.C.

DOOR STRIKE 1

N.O. COM N.C.

DOOR STRIKE 2

Red/Black Green (Tip)

To 2nd

Doorbox

OR

Black/Red Red (Ring)

Multi-Line

Phone

C.O.

Line

* Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 guage wire with a maximum insulation of 0.082 inches. Cut off stripped wire ends prior to terminating.

** Note: To increase surge protection, loosen the PCB mounting screw labeled (as shown above) and fasten a wire with spade terminal (included) from the mounting screw to Earth Ground (grounding rod, water pipe, etc.)

*** Warning: The power run wire length is limited to 150 ft of CAT5 wire. Longer power runs will require heavier gauge wire (doubling or tripling pairs) and/or a higher voltage power adapter. Voltage at the doorbox power input connections must not exceed 18VAC RMS.

Programming

A. DIP Switches

ON

1 2 3

S1 DIP Switches

ON ON

1 2 3 OFF

S2 DIP Switches

ON ON

S1 DIP Switch Settings

Switch 1 Switch 2 Ring Output

OFF OFF 2 rings

ON OFF 3 rings

OFF

ON

ON

ON

10 rings (default)

30 rings

ON

1 2

1 2 OFF

Note: All switches shown in factory default settings.

Switch 3 Communication Mode

OFF Normal Handsfree Mode (default)

ON Push-To-Talk Mode

S2 DIP Switch Settings

Switch 1 Switch 2 Ring Cadence

OFF OFF Standard: 1 sec on, 3 secs off (default)

ON

OFF

ON

OFF

ON

ON

Double: 1 sec on, 0.5 sec off, 1 sec on, 3.5 sec off

Short/Short/Long: 0.5 sec on, 0.5 sec off, 0.5 sec on, 0.5 off, 1 sec on, 3 secs off

Short/Long/Short: 0.5 sec on, 0.5 sec off, 1 sec on, 0.5 sec off, 0.5 sec on, 3 secs off

B. Handsfree Operation (S1 Dip Switch 3 - OFF)

When the “Call” button is pressed, the call progress LED (on W-1000/W-3000 only) will turn off and the W-Series

Doorbox will begin generating a 20 Hz ring signal. The caller at the Doorbox will hear an audio ring back signal while the LED flashes. When the inside party has answered, the LED will light until the inside party hangs up. At that point, the LED will turn off for approximately one second and then light steady to illuminate the W-1000/W-

3000 after dark.

C. Push-To-Talk Operation (S1 Dip Switch 3 - ON)

In extremely noisy locations, the “Push-to-Talk” mode should be used. To switch to the “Push-to-Talk” mode, place

DIP switch 3 in the ON position (see Dip Switch Programming). To initiate a call, momentarily press the “Call” button to generate the ring signal. After the inside party has answered, press and hold the call button to talk.

Release the call button to listen.

3

D. Microphone and Speaker Volume Adjustment POTs

In certain noisy locations, the microphone volume may need to be decreased. A microphone POT (see right) is provided on the

W-Series Doorbox’s circuit board to increase or decrease the microphone volume. However, in extremely noisy locations the microphone POT adjustment may not be enough to allow twoway talk path. In this case the “Push-to-Talk” mode should be used as shown above (see Programming section C).

Note: Both POTs come factory set in the middle position. A speaker volume POT is also provided for increasing or decreasing the speaker audio as needed.

ON

1 2

ON

1 2 3

Speaker

Volume

Microphone

Volume

Operation

In the idle state, the W-Series Doorbox provides 24V DC talk battery. The LED (W-1000/3000 only) remains lit for night time visibility.

When the “Call” button is pressed, the Doorbox generates a standard or custom ring cadence (adjustable from 2-30 rings). The LED will turn off and then begin flashing during ringing. When the call is answered, ringing will stop and the

LED will light steady. When the called party hangs up, the LED will turn off momentarily and then remain lit for the idle state.

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666

Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).

2. Have your Technical Practice in front of you.

3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.

2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued.

This number is valid for fourteen (14) calendar days from the date of issue.

3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the Viking product using the same R.A. number.

4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO YEAR LIMITED WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to

Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a

Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments.

This warranty does not cover stainless steel surfaces that have not been properly maintained.

NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS

ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER

PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PROD-

UCT SOLD HEREUNDER.

EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT

LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT

VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.

IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF

WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY

OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED

AS SUCH.

Product Support: (715) 386-8666

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking

Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

4

DOD# 170 Printed in the U.S.A.

ZF303440 Rev A