Motorola DCX3510-M Installation manual

Installation Manual
DCX3510-M
High-Definition DVR
©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation, or adaptation) without written
permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content
from time to time without obligation on the part of Motorola to provide notification of such revision or change.
Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC.
OCAP™, CableCARDTM, M-CardTM, and DOCSIS® are trademarks or registered trademarks of Cable Television
Laboratories, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories.
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual
property rights. Use of this copyright protection technology must be authorized by Rovi, and is intended for home and
other limited viewing uses only unless otherwise authorized by Rovi. Reverse engineering or disassembly is prohibited.
All other product or service names are the property of their respective owners.. All other product or service names are
the property of their respective owners.
© Copyright 2011 Multimedia over Coax Alliance. All Rights Reserved. MoCA and the MoCA logo is a trademark of
Multimedia over Coax Alliance. The Multimedia over Coax Alliance (MoCA), www.mocalliance.org, is an open,
standard body promoting networking of digital video and entertainment through existing coaxial cable in the home.
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Safety & Regulatory Information
Safety & Regulatory Information
i
IMPORTANT SAFETY INSTRUCTIONS
•
Read these instructions.
•
Keep these instructions.
•
Heed all warnings.
•
Follow all instructions.
•
Do not use this apparatus near water.
•
Clean only with dry cloth.
•
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
•
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
•
Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.
•
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
•
Only use attachments/accessories specified by the manufacturer.
•
Unplug this apparatus during lightning storms or when unused for long periods of time.
•
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The DCX3510-M set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of
recorded data. Be sure to follow these requirements during transportation and installation.
The plug is the main disconnect device. It shall remain readily accessible and operable.
The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be
placed on the apparatus.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.
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Safety & Regulatory Information
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During Installation
•
Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of
air through the ventilation openings.
•
Install the terminal so that its position does not interfere with its proper ventilation. For example, do not
place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
•
Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of
the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is
permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).
•
Place the terminal on a flat surface not prone to vibration or impact.
•
Do not install the terminal in an area where condensation occurs.
•
To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not
plug the AC power cord into a switched power outlet.
•
To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is
plugged in.
•
To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting
power before moving the terminal.
FCC Compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and set-top.
•
Connect the equipment into an outlet on a circuit different from that to which the set-top is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
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Safety & Regulatory Information
FCC Declaration Of Conformity
Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3510 set-top
complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product
with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region. If collection
systems are not available, call Motorola Customer Service for assistance.
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Software License
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Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE,
FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE
RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING
THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS
OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU
AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS
SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE
RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION
AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER,
AS THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any “on line” or electronic documentation.
Software provided by third parties may be subject to separate end user license agreements from the manufacturers of
such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the
ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other
person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the
Software, including but not limited to, modifying the Software to make it operate on non compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software
programs or documentation. (5) Export the Software or the Product components in violation of any United States export
laws.
The Product is not designed or intended for use in on line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS
THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU
REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other
intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws
and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
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Software License
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strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with
the Software or that is downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227 7013. The contractor/manufacturer is Motorola Mobility, Inc., 101 Tournament Drive,
Horsham, PA 19044.
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Contents
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Contents
Safety & Regulatory Information .................................................................................................. i
Software License .......................................................................................................................... iv
Tables .............................................................................................................................................. 3
Figures ............................................................................................................................................ 3
Introduction .................................................................................................................................... 5
Features ........................................................................................................................................... 6
Tuners ....................................................................................................................................... 6
Standard Audio/Video Features ................................................................................................. 6
Standard DVR Functionality....................................................................................................... 7
Standard Data Features............................................................................................................. 8
Standard Miscellaneous Features ............................................................................................. 8
If You Need Help ............................................................................................................................. 8
Calling for Repairs ............................................................................................................................ 9
Overview ...................................................................................................................................... 10
Front Panel ..................................................................................................................................... 10
Video Format Indicators (Front Panel Display) ........................................................................ 11
Rear Panel ...................................................................................................................................... 12
M-Card™ ........................................................................................................................................ 12
Installation.................................................................................................................................... 13
Cold Reset Procedure .................................................................................................................... 13
Remote Control Cold Reset .................................................................................................... 13
Clearing the Hard Drive ........................................................................................................... 14
Video Connection Options ............................................................................................................. 15
Audio Connection Options ............................................................................................................. 16
Installation Overview ..................................................................................................................... 17
Connecting an HDTV — Single Connection for Video/Audio ......................................................... 18
Cable In ................................................................................................................................... 18
HDMI ....................................................................................................................................... 18
IEEE-1394 ................................................................................................................................ 18
Connecting an HDTV — Separate Video/Audio Connections ........................................................ 20
Cable In ................................................................................................................................... 20
Component Video (YPbPr)....................................................................................................... 20
Audio ....................................................................................................................................... 20
Connecting an A/V Receiver — Audio ........................................................................................... 22
Connecting a Standard-Definition TV (SDTV) ................................................................................. 24
Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................................... 25
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Contents
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Connecting an A/V Receiver, SDTV, and VCR ............................................................................... 27
Connecting to an External eSATA DVR/Hard Drive ....................................................................... 29
Data Device Connections .............................................................................................................. 30
Data Features .......................................................................................................................... 30
Operational Check for the Remote Control ................................................................................... 31
Configuring the User Settings ................................................................................................... 32
User Settings Menu Main Screen ................................................................................................. 33
Native Mode Settings Screen........................................................................................................ 38
Additional HDMI Settings Screen .................................................................................................. 41
Additional Closed Caption Settings Screen ................................................................................... 44
Subtitle and DVS Settings Screen ................................................................................................. 46
Advanced Audio/Video Settings Screen ........................................................................................ 48
Graphics Overlaying the Video ...................................................................................................... 49
Diagnostics ................................................................................................................................... 50
Using the Diagnostics .................................................................................................................... 50
General Status ......................................................................................................................... 51
Purchase Status ...................................................................................................................... 53
Out-Of-Band (OOB) Status ...................................................................................................... 55
Agile OOB Tuner Hunting ....................................................................................................... 57
In-Band Status ......................................................................................................................... 59
Unit Address ........................................................................................................................... 61
Separable Security .................................................................................................................. 63
Current Channel Status ........................................................................................................... 65
RF Modem (Upstream) ........................................................................................................... 68
Code Modules ......................................................................................................................... 70
Memory Configuration ............................................................................................................ 74
Audio/Video Status .................................................................................................................. 74
Interface Status ....................................................................................................................... 78
DVR/Hard Drive Status ............................................................................................................ 80
DOCSIS Status ........................................................................................................................ 83
Application Specific Information ............................................................................................. 86
Interactive Status .................................................................................................................... 87
Connected Home .................................................................................................................... 90
Troubleshooting .......................................................................................................................... 92
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Tables
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Tables
Table 1: DVR recording time guidelines .......................................................................................... 7
Table 2: Audio Connection Options ............................................................................................... 16
Table 3: Operational check procedures ......................................................................................... 31
Table 4: User Settings—Main Menu Field Descriptions ............................................................... 35
Table 5: Native Mode Settings Field Descriptions ........................................................................ 39
Table 6: Additional HDMI Settings Field Descriptions ................................................................... 42
Table 7: Additional Closed Caption Settings Field Descriptions .................................................... 45
Table 8: Subtitle and DVS Settings Field Descriptions .................................................................. 47
Table 9: Advanced Audio/Video Settings Field Descriptions ......................................................... 49
Table 10: General Status Diagnostic Field Descriptions ................................................................ 52
Table 11: Purchase Status Diagnostic Field Descriptions ............................................................. 54
Table 12: OOB Diagnostic Field Descriptions ............................................................................... 56
Table 13: In-Band Status Diagnostic Field Descriptions ................................................................ 60
Table 14: Unit Address Diagnostic Field Descriptions ................................................................... 62
Table 15: Separable Security Diagnostic Field Descriptions ......................................................... 63
Table 16: Current Channel Status Diagnostic Field Descriptions .................................................. 66
Table 17: RF Upstream Modem Diagnostic Field Descriptions .................................................... 70
Table 18: Code Modules Diagnostic Field Descriptions ................................................................ 72
Table 19: Memory Configuration Diagnostic Field Descriptions ................................................... 74
Table 20: Audio/Video Status Diagnostic Field Descriptions ......................................................... 75
Table 21: Interface Status Diagnostic Field Descriptions .............................................................. 79
Table 22: DVR/Hard Drive Status Diagnostic Field Descriptions ................................................... 81
Table 23: DOCSIS Status Diagnostic Field Descriptions ............................................................... 83
Table 24: Application Specific Information Diagnostic Field Descriptions..................................... 86
Table 25: Interactive Status Diagnostic Field Descriptions ........................................................... 88
Table 26: Connected Home Diagnostic Field Descriptions ........................................................... 91
Figures
Figure 1: Front and rear views ......................................................................................................... 6
Figure 2: Front panel ...................................................................................................................... 10
Figure 3: Rear Panel ...................................................................................................................... 12
Figure 4: Connecting an HDTV — Single Connection for Video/Audio.......................................... 19
Figure 5: Connecting an HDTV — Separate Video/Audio Connections ......................................... 21
Figure 6: Connecting an A/V Receiver — Audio ............................................................................ 23
Figure 7: Connecting a Standard-definition TV (SDTV) .................................................................. 24
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Figures
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Figure 8: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................... 26
Figure 9: Connecting an A/V Receiver, SDTV, and VCR ................................................................ 28
Figure 10: Connecting to an External eSATA DVR/Hard Drive ...................................................... 29
Figure 11: Examples of Data Devices You Can Connect to the DCX3510-M ............................... 30
Figure 12: Default User Settings Menu—No HDMI Connection .................................................. 33
Figure 13: Default User Settings Menu —With HDMI Connection .............................................. 34
Figure 14: User Settings Menu – Main Menu Screen ................................................................... 34
Figure 15: Native Mode Settings Menu Screen ............................................................................ 38
Figure 16: Additional HDMI Settings Screen ................................................................................. 41
Figure 17: Additional Closed Caption Settings Menu Screen ....................................................... 44
Figure 18: Subtitle and DVS Settings Menu Screen ...................................................................... 46
Figure 19: Advanced Audio/Video Settings Menu Screen............................................................. 48
Figure 20: Diagnostic Main Menu Screen ..................................................................................... 51
Figure 21: General Status Diagnostic Screen ................................................................................ 51
Figure 22: Example General Status display (no error) ................................................................... 52
Figure 23: Purchase Status Diagnostic Screen ............................................................................. 53
Figure 24: Front panel display for Purchase Status diagnostic ...................................................... 54
Figure 25: OOB Status Diagnostic Screen .................................................................................... 55
Figure 26: Front panel display for the OOB diagnostic.................................................................. 55
Figure 27: In-Band Status Diagnostic Screen ................................................................................ 59
Figure 28: Front panel display for in band diagnostic .................................................................... 59
Figure 29: Unit Address Diagnostic Screen ................................................................................... 61
Figure 30: Front panel display of a unit address ............................................................................ 61
Figure 31: Separable Security Diagnostic Screen .......................................................................... 63
Figure 32: Current Channel Status Diagnostic Screens ................................................................ 65
Figure 33: Current Channel Status Front Panel Displays............................................................... 65
Figure 34: RF Upstream Modem Diagnostic Screen..................................................................... 68
Figure 35: RF Upstream Modem Front Panel Display ................................................................... 69
Figure 36: Code Modules Diagnostic Screen ................................................................................ 70
Figure 37: Front Panel Display For Code Modules ........................................................................ 71
Figure 38: Memory Configuration Diagnostic Screen ................................................................... 74
Figure 39: Audio/Video Status Diagnostic Screen ......................................................................... 75
Figure 40: Interface Status Diagnostic Screens ............................................................................ 78
Figure 41: DVR/Hard Drive Status Diagnostic Screens ................................................................. 80
Figure 42: DOCSIS Status Diagnostic Screens ............................................................................. 83
Figure 43: Application Specific Information Diagnostic Screen ..................................................... 86
Figure 44: Interactive Status Diagnostic Screen ........................................................................... 87
Figure 45: Interactive Status Front Panel Display .......................................................................... 87
Figure 46: Connected Home Diagnostic Screens ......................................................................... 90
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Introduction
Introduction
1
This manual provides instructions for cable operator personnel to install the Motorola
DCX3510-M All-Digital High-Definition Dual Tuner DVR Cable Set-top. This unit includes a
high-end processor, expanded memory, and enhanced graphics to support digital and ondemand broadcast and interactive services. It provides a full complement of
interconnection options.
The DCX3510-M provides advanced capabilities, including:
•
•
•
Authorization and purchase of on-demand programming
•
•
Surround-sound audio through a variety of digital interconnection options
•
•
DOCSIS 2.0+ embedded Cable Modem with support for DSG
•
Adaptability to various software platforms
Dual High-Definition (HDTV) decode of MPEG-2, MPEG-4 AVC (H.264), and VC-1
HDTV output through component video (YPbPr), High-Definition Multimedia
Interface™ (HDMI™), or IEEE-1394
Dual-tuner DVR functionality to pause and time shift live video and seamlessly record
in conjunction with the Interactive Programming Guide (IPG)
Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking
applications
As with all Motorola digital cable set-tops, the hardware features are enabled by core
operating and third party application software.
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Introduction
Figure 1: Front and rear views
Features
Tuners
•
•
•
•
•
Two all-digital 1 GHz (54 to 1002 MHz) video tuners
MPEG-2 Main Profile @ High Level (High-Definition)
MPEG-4 H.264 (AVC) High-Definition decode
One dedicated tuner for the DOCSIS high-speed data services channel, up to 1 GHz
One dedicated tuner for the out-of-band (OOB) control channel
Standard Audio/Video Features
•
•
•
•
•
•
•
ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer
DES based encryption/DCII (via inserted CableCARD™) access control
Out-of-band data receiver (70-130 MHz) 2.048 Mbps
Digital video scaling (picture in graphics)
Accelerated 2-D and 3-D graphics support in hardware
Macrovision® copy protection
High-Definition video output through:
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Introduction
•
•
ο
HDMI (also compatible with DVI using an HDMI-to-DVI converter cable)
ο
Component video (YPbPr)
ο
IEEE-1394
Standard-Definition video output through Baseband
Audio output through:
ο
S/PDIF optical digital audio connections
ο
One volume-adjustable Baseband L/R stereo analog audio connection
Standard DVR Functionality
DVR functionality integrated with the IPG enables subscribers to:
•
•
•
•
•
Pause, rewind, fast-forward, or record live TV
•
•
Record a program in the background while viewing another live program
Maintain a personal recorded program library and access it using the IPG
Select programs to record across multiple channels and time slots
Rewind and replay recorded programs
Simultaneously watch two programs, switching easily between them using the swap
key
Simultaneously record programs from two channels while watching a different prerecorded program, with the ability to switch viewing between any of the three
programs
Motorola cannot guarantee the exact amount of programming that each subscriber will
be able to record. The approximate time depends on the programming type and the drive
size:
Table 1: DVR recording time guidelines
Estimated Recording Hours For:
Model
Drive Size
DCX3510-M
500 GB
Standard Digital
Channels
HDTV Channels
350 to 700
(MPEG-4)
100 to 160
(MPEG-4)
175 to 350
(MPEG-2)
50 to 60 (MPEG-2)
All times are approximate. The actual hours a subscriber can record are a function of
program bit rate, the IPG type, and the reserved buffer space.
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Introduction
Standard Data Features
•
•
•
•
•
Integrated DOCSIS 2.0+ capable cable modem
•
•
10/100 Mbps Ethernet Port (RJ-45) on the rear panel
64 MB FLASH memory
512 MB DRAM available to platform and applications
One Universal Serial Bus (USB) 2.0 port
One eSATA (external SATA) connector, un-powered for data-only connectivity, on the
rear panel
On-board real-time RF return (DOCSIS compliant)
Standard Miscellaneous Features
•
•
•
Messaging capabilities
Digital diagnostics
Full feature access from front panel using a four-digit, seven-segment LED display
If You Need Help
If you need assistance while working with the DCX3510-M, contact the Motorola
Technical Response Center (TRC):
•
•
•
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
Outside the U.S.: 1-847-725-4011
Motorola Mobility Online (MOL): http://mobilityonline.motorola.com.
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a
searchable solutions database, technical documentation, and low-priority issue creation
and tracking. For specific toll-free numbers when calling from outside the United States,
please refer to the product manual or our web page.
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Introduction
Calling for Repairs
If a Motorola set-top requires repair service, please call one of the following Motorola
Authorized Service Centers:
Company
From USA or Canada
Outside USA or Canada
World Wide Digital
1-800-227-0450
1-956-541-0600
Teleplan
1-800-352-5274
1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be
sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
•
•
•
Pack the unit securely, if possible in its original factory shipping carton.
•
Ship the unit PREPAID to the address provided by the Service Center.
Print or display the RSA number so it is easily visible on all equipment boxes.
Enclose a note describing the exact problem. Complete and enclose the checklist
provided with the unit.
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Overview
Overview
2
Front Panel
The DCX3510 is streamlined with only a mechanical power button on the front panel to
turn the set-top on and off. Certain functions, such as those requiring a numeric entry or
accessing menus, require a remote control.
Figure 2: Front panel
Number
1
Description
Power — Turns the set-top on and off (standby)
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Overview
Video Format Indicators (Front Panel Display)
The front panel display of the DCX3510-M set-top is equipped with indicators to the right
hand side of the display that are used to indicate the currently-selected video output
format on the component video (YPbPr) and HDMI outputs.
The DCX3510-M set-top is capable of providing the following video formats on the YPbPr
and HDMI video outputs:
•
•
•
•
High Definition 1080i (1920 x 1080 pixels)
High Definition 720p (1280 x 720 pixels)
Enhanced Definition 480p (720 x 480 pixels)
Standard Definition 480i (720 x 480 pixels)
The DCX3510-M set-top is also capable of passing through High-Definition 1080p
24/30/60 (1920 x 1080 pixels) source content over the HDMI video output.
If you cannot get a video display when the DCX set-top is connected to your television
via component video or standard HDMI cables, use the User Settings Menu to optimize
the DCX3510-M set-top display settings for your television.
Note: Availability of certain features is dependent upon application support.
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Installation
Rear Panel
Figure 3: Rear Panel
Number
Description
1
Cable In — Connects to cable signal from your service provider
2
Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output
3
Video outputs / YPbPr — Component video output (HDTV)
4
Audio Out — L/R audio
5
HDMI — High-Definition TV (HDTV) connector
6
Video Out — Composite Video (SDTV)
7
eSATA* — External Serial Advanced Technology Attachment disk interface
8
USB* 2.0 — High-Speed peripheral device connection
9
Ethernet* — Network connection
10
External IR Input — Connects to a remote control set-top accessory cable
Data test connector (service personnel only)
11
IEEE-1394 — Audio and video device connection
12
Power connector
* Availability of certain features is dependent upon application support.
M-Card™
The M-Card is required to view cable television programs, previously recorded programs
on the DVR, or interactive on-demand programs. The M-Card should not be removed.
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Installation
3
Before you move or change components on the subscriber’s entertainment system:
•
•
Review the installation instructions.
•
Determine if the subscriber has other equipment to be connected to the terminal
(home theater or A/V receiver, VCR, etc.).
•
•
Verify that you have the necessary cables and other required items.
Determine if you are connecting the set-top to the TV by the composite (baseband)
video input or a High-Definition video input (component video, HDMI, or IEEE-1394).
If the terminal was previously used, clear its hard drive before installing it at a new
subscriber location.
Cold Reset Procedure
This section describes the Cold Reset procedure for Motorola’s DCX3510-M set-top.
The cold reset is generally used by operational and field personnel to accomplish the
following:
•
•
•
•
Restore the set-top to a known state.
Clear channel maps and application settings.
Remove application and software objects above the platform code.
Clear the Out of Band (OOB) Last Known Carrier (LKC) and force the units to hunt for
a new OOB control channel.
Remote Control Cold Reset
1. Remove the set-top from its packaging.
2. Apply AC power to the set-top.
3. Point the remote control at the set-top and press the SELECT key.
The POWER LED on the front panel begins to flash slowly.
4. Release the SELECT key.
5.
Within 2 seconds, press the 3 key on the remote control.
The POWER LED flashes quickly.
6. Within 2 seconds, press the 2 key on the remote control.
The POWER LED will flash slowly.
7.
Within 2 seconds, press the 8 key on the remote control.
The POWER and MESSAGE LEDs flash two times, and the set-top performs a cold
reset operation.
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Clearing the Hard Drive
On a previously-used cable terminal, delete all recorded programs from the hard drive
before installing it at a new subscriber location. This prevents the new subscriber from
viewing programming they may not have purchased or may not want to see.
To prevent subscribers from accidentally deleting all of their recorded programs, a
specific set of keystrokes is required to clear the hard drive. The DCX3510-M does not
need to be connected to a television in order to clear the hard drive using this process.
To clear the hard drive:
1. Start the diagnostics as described in the Using the Diagnostics section; d 01 is
displayed on the front-panel display.
2. Using a remote control, within five seconds, press REPLAY, MY DVR three times,
and LIVE TV. (On some remote controls, the MY DVR key may be labeled LIST.)
3. If you correctly enter this key sequence in five seconds or less, the hard drive is
cleared and the front-panel displays Clr.
4. If Clr is not displayed, re-enter the key sequence in step 2.
5. If Clr is displayed, press any other key on the remote control to reset the terminal,
turn it off, and complete the clearing process.
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Video Connection Options
Use the following guidelines to determine the best video connection for the subscriber
home entertainment system. To determine the available video inputs on the TV, check
the manual supplied with the TV or the TV itself.
The DCX3510-M offers the following video outputs:
Connection Type
TV Type
Options
Component
(YPbPr)
HDTV and SDTV
The YPbPr output, providing three component analog video
signals to the TV, is the most widely supported HD video
connection.
HDMI or IEEE-1394
HDTV and SDTV
• HDMI and IEEE-1394 provide higher-quality digital HD
video signals than component video signals. If the TV has
an HDMI or a DVI input, use the HDMI output instead of
the IEEE-1394 output.
• HDMI and IEEE-1394 are video and audio connections. If
you use HDMI or IEEE-1394, no separate audio
connection to the TV is required.
• HDMI is compatible with DVI. If the TV has a DVI input,
you can use an HDMI-to-DVI converter cable or adapter to
connect the DVI-equipped TV to the HDMI-equipped
DCX3510-M.
• If you use the IEEE-1394 connection, the subscriber will
be unable to see on-screen graphics (such as the EPG).
Video (composite)
SDTV only
The composite video is an analog video connection for SDTV
services and requires a separate audio connection.
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Audio Connection Options
When connecting to a home theater receiver, depending on its inputs, you can use the
following DCX3510-M audio outputs:
Table 2: Audio Connection Options
Output
HDMI
Connection
Unlike a DVI connection, an HDMI connection is capable of carrying
digital video and audio signals to the TV or a home theater receiver
equipped with HDMI switching support.
The HDMI connection can deliver Dolby Digital Plus, Dolby Digital,
Linear PCM, and other digital audio formats to a compatible TV or home
theater receiver.
Digital audio optical
(S/PDIF)
If the TV or home theater receiver supports it, use the S/PDIF digital
audio optical output to deliver Dolby Digital and Linear PCM audio to a
Dolby Digital home theater receiver.
For an HDMI or IEEE-1394 video connection, no additional audio
connections to the TV are required.
Baseband Audio L and R
If the audio receiver does not support Dolby Digital, use the baseband
AUDIO L and R outputs to connect to the audio receiver.
If the customer equipment supports it, use the optical S/PDIF output instead of the
AUDIO L and R outputs. The S/PDIF output offers better audio quality, including support
for Dolby Digital 5.1 Surround Sound. The HDMI interface supports Dolby® Digital Plus
(7.1) audio.
The cabling diagrams show sample audio/video (A/V) connections to an audio receiver,
where the receiver functions as an A/V router. When connecting to an audio receiver,
reference its installation instructions for directions on connecting to baseband and digital
audio (S/PDIF) ports.
Note: The VCR and TV receive their A/V signals from the currently selected input device
on the audio receiver. This is important when the subscriber has another A/V device such
as a DVD player, secondary VCR, CD player, or other electronic component. Motorola
recommends connecting the TV to the monitor output so on-screen menus for the
receiver can be displayed. (Receivers themselves often have interactive on-screen
menus.)
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Installation Overview
1. Determine if you are connecting to a:
a.
High-Definition TV or monitor:
•
Use the component video (YPbPr), HDMI, or IEEE-1394 outputs. No other
video connection supports HDTV.
•
If the TV has a DVI input, connect a DVI-to-HDMI adapter or cable to the
HDMI out connector on the DCX set-top instead of the IEEE-1394
connection and the DVI-HDTV connector on the TV.
b. Standard- Definition TV: Connect the composite video using a composite (RCA
phono) cable.
2. Determine if you are connecting the audio to a home theater receiver or directly to
the TV:
a.
For an HDMI or IEEE-1394 video connection, no additional audio connections to
the TV are required.
b. If the receiver or TV has a digital audio (S/PDIF) input, use the digital audio optical
(S/PDIF) output. Otherwise, use the baseband left and right audio out outputs.
3. Locate the cabling diagram(s) that best match the subscriber’s configuration.
4. Connect the audio and video cables in a manner matching that diagram.
5. Determine if you are connecting to a data device (see Data Device Connections). For
installation details, refer to the instructions included with the data device.
6. Connect the cable terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control.
8. Optimize the High-Definition settings. See Configuring the User Settings in this
manual.
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Connecting an HDTV — Single Connection for Video/Audio
This section describes steps to connection the DCX to an HDTV using connection
options that combine video and audio into a single cable.
Cable In
Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the
DCX set-top.
HDMI
If the TV has an HDMI input, this is for both audio and video if you are using the TV
speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on the
DCX set-top.
IEEE-1394
If the HDTV has an IEEE-1394 connector, you can use the IEEE-1394 for both the video
and audio connection:
Connect an IEEE-1394 cable to the IEEE-1394 connector on the HDTV and DCX set-top.
Note: On-screen graphics are not displayed when you are using the IEEE-1394
connection on the rear panel of the DCX set-top.
If there is an audio/video receiver and you are not using the TV’s speakers, go to
Connecting an A/V Receiver — Audio.
Because HDMI and IEEE-1394 provide both video and audio output, no additional audio
connections to the TV are required if you use either of these connections.
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Figure 4: Connecting an HDTV — Single Connection for Video/Audio
Note: Only (1) HDTV video/audio connection needs to be made to an HDTV.
Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer
to Graphics Overlaying the Video for more information.
Note: Solid lines indicate optimum connections.
Note: Optional HDMI connection to A/V Receiver shown but not required.
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Connecting an HDTV — Separate Video/Audio Connections
Cable In
Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the
DCX set-top.
DVI
If the TV has a DVI input, use the DVI connection for the video:
•
Connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX settop and the DVI-HDTV connector on the TV.
Note: A DVI connection supports only the video connection between the DCX set-top
and the HDTV. To connect your audio connections with your TV speakers, go to the
Audio section below. To connect the audio connections for an A/V receiver, go to
Connecting an A/V Receiver — Audio.
Component Video (YPbPr)
Connect the component video cables to the Y, Pb, and Pr connectors on the HDTV and
DCX set-top.
Note: This connection supports only the High-Definition video connection between the
DCX set-top and the HDTV. Be sure to match up each signal to the same connection on
the TV, otherwise the colors will not appear correctly on the TV.
Note: To connect your audio connections with your TV speakers, go to the Audio section
below.
Audio
If the TV does not have digital audio inputs:
•
Connect the stereo audio cable to the audio l and r connectors on the DCX3510-M
Series set-top and the audio left and audio right connectors on the HDTV.
If the TV supports a digital audio input:
•
If the equipment supports it, use the digital audio optical S/PDIF output instead of
the audio l and r outputs. S/PDIF offers better audio quality, including support for
Dolby® Digital audio.
For information on configuring the DCX set-top settings, see Configuring the User
Settings.
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Figure 5: Connecting an HDTV — Separate Video/Audio Connections
Note: If the receiver can check the baseband and digital audio (S/PDIF) ports for
appropriate channels, connect both the baseband and digital audio connections.
Otherwise, do not connect both the baseband left/right composite connections and the
coaxial digital connection. The baseband connections are not necessary because the
digital audio port provides a single audio interface for digital channels.
Note: If the A/V receiver includes HDMI inputs and output(s), then the DCX3510-M
HDMI output can be directly connected to the A/V receiver.
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Connecting an A/V Receiver — Audio
There are several options available for audio connections to the A/V receiver:
•
•
Digital audio (OPTICAL S/PDIF)
Stereo audio (AUDIO L and R)
If the A/V receiver supports it, the optical S/PDIF digital audio output may be used in
place of the stereo audio outputs (audio L and R). These outputs offer a higher level of
audio quality, including support for Dolby Digital audio.
•
Digital audio optical (S/PDIF)—Connect the optical cable to the digital audio
OPTICAL connector on the DCX set-top and the optical connector on the A/V
receiver.
•
Stereo audio—Connect the stereo audio cable to the AUDIO L and R connectors on
the DCX set-top and the AUDIO L and AUDIO R connectors on the A/V receiver.
For information on configuring the DCX set-top settings, see Configuring the User
Settings.
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Figure 6: Connecting an A/V Receiver — Audio
Note: This connection method does not support HDTV. For information, see Connecting
an HDTV — Separate Video/Audio Connections in this section.
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Connecting a Standard-Definition TV (SDTV)
1. Connect the stereo audio cable to the AUDIO L and R connectors on the DCX3510M series set-top and the AUDIO L and R connectors on the SDTV.
2. Connect a video cable to the VIDEO OUT connector on the DCX3510-M series settop and the INPUT VIDEO on the TV.
Note: These video connection methods do not support HD video. If you have an HDTV,
see Connecting an HDTV — Separate Video/Audio Connections.
Figure 7: Connecting a Standard-definition TV (SDTV)
Note: Composite video requires separate audio connections.
Note: Only one video connection and one audio connection are required.
Note: Solid lines indicate optimum connections.
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Connecting a Standard-Definition TV (SDTV) and VCR/DVD
Recorder
1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the
DCX3510-M and the INPUT AUDIO L and R connectors on the VCR/DVD Recorder.
2. Connect a video cable to the VIDEO OUT connector on the DCX3510-M and the
INPUT VIDEO connector on the VCR/DVD Recorder.
3. Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the
VCR/DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV.
4. Connect a video cable to the OUTPUT VIDEO connector on the VCR/DVD Recorder
and the INPUT VIDEO connector on the SDTV.
Note: These video connection methods do not support HD video. If there is an HDTV,
see Connecting an HDTV — Separate Video/Audio Connections.
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Figure 8: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder
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Connecting an A/V Receiver, SDTV, and VCR
1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX3510-M
series set-top and the INPUT L/R connectors on the A/V receiver.
2. Connect a composite video cable to the composite video out connector on the
DCX3510-M series set-top and the composite video connector on the A/V receiver.
3. Connect a stereo audio cable to the VCR AUDIO OUT L/R connectors on the A/V
receiver and the INPUT AUDIO L/R connectors on the stereo VCR.
4. Connect a stereo audio cable to the OUTPUT AUDIO OUT L/R connectors on the
stereo VCR and the VCR AUDIO IN L/R connectors on the A/V receiver.
5. Connect a composite video cable to the input video connector on the stereo VCR
and the video VCR OUT connector on the A/V receiver.
6. Connect a composite video cable to the output video connector on the stereo VCR
and the video VCR IN connector on the A/V receiver.
7. Connect a Composite Video cable to the input Composite Video connector on the
Standard-Definition TV (SDTV) and the TV/monitor output Composite Video
connector on the A/V receiver.
Note: The digital audio optical (OPTICAL S/PDIF) output may be used in place of the
stereo audio outputs (AUDIO L/R). Optical S/PDIF offers a higher level of audio quality,
including support for Dolby Digital audio.
Note: These video connection methods do not support HD video. If there is an HDTV,
see Connecting an HDTV — Separate Video/Audio Connections.
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Figure 9: Connecting an A/V Receiver, SDTV, and VCR
Note: Solid lines indicate optimum connections.
Note: Consult your A/V receiver manual for additional wiring options or constraints when
including a VCR/DVD Recorder in your configuration.
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Connecting to an External eSATA DVR/Hard Drive
1. Contact your cable service provider to verify the set-top software necessary to
support External DVR Storage is available in your area.
2. Connect the AC power cord to the external drive and plug the external drive’s AC
power adapter into an electrical outlet.
3. Allow approximately 15 to 30 seconds for the external drive to reach operating
speed.
4. Connect one end of the eSATA cable to the set-top.
5. Connect the other end of the eSATA cable to the external drive.
6. Follow the on-screen instructions.
Note: Only connect external hard drives that have been approved by Motorola for
external DVR service. Connecting an external drive that has not been approved could
result in poor DVR performance.
Figure 10: Connecting to an External eSATA DVR/Hard Drive
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Data Device Connections
Figure 11: Examples of Data Devices You Can Connect to the DCX3510-M
Do not attempt to connect data devices without contacting your service provider.
Advanced data features require the proper application and network infrastructure to
operate.
Data Features
In addition to high-quality audio and video, the DCX3510-M can deliver high-speed data
services such as Internet access, e-mail, IP telephony, e-commerce, and home banking.
Note: Your DCX may be equipped with the interface connections illustrated, but their
functionality depends on the services offered by your service provider.
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Operational Check for the Remote Control
The operational check tests communication with the remote control:
Table 3: Operational check procedures
Feature
Testing Procedure
Power on
Press power on the remote control to turn on the DCX3510-M.
Tune to the output channel (3 or 4), if using the RF output.
Channel
selection
Scan through the channels using the channel + or - keys.
Volume
control
Press volume + or - on the remote control to increase the volume to its upper limit,
lowest level, and to a comfortable level.
Tune to several channels by entering the channel number using the numeric keys.
Press mute to turn the sound off. Press mute again to restore the sound.
If the DCX3510-M does not operate properly, refer to the Troubleshooting section.
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Configuring the User Settings
4
Configuring the User Settings
Configuring the User Settings
The following describes how to configure the audio (for HDMI connections), SD and HD
video, closed caption, subtitle, and power settings for the DCX3501-M.
Before you adjust the output settings:
1. Connect the DCX3501-M to the TV and other home entertainment devices
2. Connect the provided power supply to the DCX3501-M and an AC power outlet
3. Initialize the DCX3501-M and authorize it for services
4. Turn the TV on
Note: When using an HDMI connection between the DCX3501-M and the television, be
sure to have the cable connected and the TV powered on before adjusting the video
settings.
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Configuring the User Settings
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User Settings Menu Main Screen
To configure the DCX3510-M settings on the main User Settings menu screen, first
power off the DCX3510-M using either the remote control or the Power button and then
press the MENU key on the remote control. If the TV is on, the on-screen User Settings
menu lists the DCX3510-M settings that can be adjusted.
If no HDMI device is connected to the DCX3510-M, the default User Settings menu
appears as follows:
Figure 12: Default User Settings Menu—No HDMI Connection
If the DCX3510-M is connected via HDMI to a display device such as a television, the
default User Settings menu is updated to reflect this information. The YPbPr Output
menu option is replaced with the HDMI/YPbPr Output menu option as follows.
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Figure 13: Default User Settings Menu —With HDMI Connection
Use the remote control cursor keys to navigate the on-screen menus as follows:
•
•
•
Press the ▲ and ▼ keys to highlight the setting you wish to change.
Press the ► key to select an option.
To exit the setting and move to another setting, press the ▲ or ▼ key.
Figure 14: User Settings Menu – Main Menu Screen
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Configuring the User Settings
Table 4: User Settings—Main Menu Field Descriptions
Setting
TV Type
Description
Allows you to specify the style of television connected to the DCX3510-M. The
16:9 option is the default.
• 16:9— A widescreen television is connected to the DCX3510-M.
• 4:3 Letterbox — A standard-screen television is connected to the DCX3510M and widescreen programs should be scaled to fit the screen with black
bars above and below the picture.
• 4:3 Pan Scan—A standard-screen television is connected to the DCX3510-M
and widescreen programs should be cropped so the picture fills the entire
screen.
HDMI/YPbPr
Output
Allows you to select the video format of the HDMI and/or Component Video
(YPbPr) outputs:
• For ALL programs when the 4:3 Override setting is set to either Off or
Stretch.
• For ONLY widescreen programs when the 4:3 Override is set to either 480i
or 480p.
The 1080i option is the default.
• 1080p60—High-Definition 1080p60 format (1920 x 1080 pixels with
progressive scanning at 60 frames per second).
• 1080i—High-Definition 1080i format (1920 x 1080 pixels with interlaced
scanning at 30 frames per second).
• 720p—High-Definition 720p format (1280 x 720 pixels with progressive
scanning at 60 frames per second).
• 480p—Enhanced-Definition 480p format (720 x 480 pixels with progressive
scanning at 60 frames per second).
• 480i—Standard-Definition 480i format (720 x 480 pixels with interlaced
scanning at 30 frames per second).
• Native—Format that most closely matches the program’s native format
according to the list of compatible formats selected from the Native Mode
Settings menu screen.
Note : Not all televisions will support all available video formats. Consult the
television’s user manual for more information on video format compatibility.
The DCX3510-M can detect when the HDMI connection is in use. If you are
not using the HDMI connection on the DCX3510-M, the HDMI/YPbPr Output
setting will display as YPbPr Output in the User Settings Menu.
Most new HDTVs are equipped with at least one HDMI input and can support
the 1080p60 format. The DCX3510-M is designed to provide excellent video
quality when converting any program to the 1080p60 video format. If your
television supports 1080p60 video input, it is highly recommended to adjust
the HDMI/YPbPr Output setting to the 1080p60 setting.
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Configuring the User Settings
Setting
4:3 Override
Description
Allows you to select the video output format of the DCX3510-M when it is
tuned to a Standard-Definition program or playing back a Standard- Definition
program from the DVR. The 480i option is the default.
• 480i—Standard-Definition 480i format (720 x 480 pixels).
• 480p—Enhanced-Definition 480p format (720 x 480 pixels).
• Stretch—Automatically stretch all Standard-Definition programs to a
widescreen (16:9) aspect ratio and present the video in the format designated
by the HDMI/YPbPr Output setting. Note that the Stretch option is only
available when the TV Type setting is 16:9.
• Off—Widescreen version of a Standard-Definition program with black bars to
the left and the right of the picture (pillarbox) and the video presented in the
format designated by the HDMI/YPbPr Output setting.
Note: Not all televisions support all available video formats. Consult your
television’s user manual for more information on format compatibility.
If the HDMI/YPbPr Output setting is set to either 480i or Native, the 4:3
Override feature is disabled and can’t be selected in the menu. The 4:3 Override
feature is available when the HDMI/YPbPr Output setting is 1080i, 720p, or
480p.
Native Mode
Settings
Allows you to customize the Native Mode feature of the DCX3510-M by
selecting the video formats supported by your television.
Selecting the Native Mode Settings option presents a new menu screen with
settings specific to Native Mode operation. These settings are discussed in
more detail below.
The Native Mode Settings option is only available when the HDMI/YPbPr Output
setting is set to Native. Otherwise, the Native Mode Settings option is disabled
and can’t be selected in the menu.
Additional
HDMI
Settings
Available whenever an HDMI device is connected to the DCX3510-M. Selecting
this option presents a new menu screen with settings specific to the HDMI
connection. These settings are discussed in more detail below.
If no HDMI device is connected to the DCX3510-M, this option is disabled and
can’t be selected in the menu.
Closed
Captions
Turns closed captions off or on.
When this option is set to Disabled, the DCX3510-M does not render (draw)
closed captions on any video output.
When this option is set to Enabled, the DCX3510-M renders (draws) closed
captions on all video outputs if closed captions are included in the program.
Disabled is the default setting.
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Setting
Additional
Closed
Caption
Settings
Description
Allows you to customize the style and appearance of closed captions.
Selecting this presents a new menu screen with settings specific to closed
captions, including font style, color, and size. These settings are discussed in
more detail below.
The Additional Closed Caption Settings option is only available when the Closed
Captions setting is set to Enabled. Otherwise, the Additional Closed Caption
Settings option is disabled and can’t be selected in the menu.
Subtitle and
DVS
Settings
Allows you to customize the operation of the subtitle and descriptive video
service features.
Advanced
Audio/Video
Settings
Allows you to customize several advanced audio and video features of the
DCX3510-M.
Front Panel
Brightness
Allows you to adjust the brightness level of the front panel display
(clock/channel number and indicator icons) of the DCX3510-M.
Selecting the Subtitle and DVS Settings option presents a new menu screen
with settings specific to subtitle and descriptive video service operation. These
settings are discussed in more detail below.
Selecting this option presents a new menu screen with settings specific to
closed captions, including font style, color, and size. These settings are
discussed in more detail below
• High—The brightest level. This setting is most useful when using the
DCX3510-M in very brightly lit rooms.
• Normal—The default brightness level.
• Low—The lowest (visible) brightness level. This setting is most useful when
using the DCX3510-M in dim or dark rooms.
• Off—The front panel display will be turned off completely, including the
clock/channel number and all indicator icons. The blue backlighting of the
front panel Power button remains illuminated.
Restore All
Defaults
To reset ALL of the DCX3510-M User Settings to their default values, including
options stored on other menu screens, move the cursor to this option and press
the ► key.
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Configuring the User Settings
Native Mode Settings Screen
The Native Mode Settings menu configures the operation of the native mode feature on
the DCX3510-M. The DCX3510-M can receive and decode a number of different digital
video formats. When operating in native mode, the DCX3510-M generates the video
output format that most closely matches the broadcast video format.
For example, if the DCX3510-M is configured to operate in native mode, a channel
broadcast in the 720p format is output to the television in the 720p format, while a
channel broadcast in the 1080i format is output to the television in the 1080i format.
When using the native mode feature of the DCX3510-M, please exercise caution when
selecting the formats from the checklist. If a format is selected that is not compatible
with the television, there may be a loss of video whenever the DCX3510-M is tuned to a
channel broadcast in that format.
If the television is connected to the DCX3510-M using an HDMI cable, the DCX3510-M
automatically customizes the checklist of supported formats reported by the television. If
the television is connected to the DCX3510-M using Component Video (YPbPr) cables,
the checklist needs to be customized manually.
Note: At least one of the [1080p - 1080i – 720p – 480p – 480i] formats must be selected
from the checklist for the DCX3510-M to operate properly in native mode.
Figure 15: Native Mode Settings Menu Screen
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Configuring the User Settings
Table 5: Native Mode Settings Field Descriptions
Setting
1080p60
(High Definition)
Description
Generates 1080p60 video on the HDMI output if the program is broadcast in
1080p60 format. The DCX3510-M can also convert any other broadcast format
to the 1080p60 video format.
1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 60 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p60 video.
1080p30
(High Definition)
Generates 1080p30 video on the HDMI output if the program is broadcast in
1080p30 format. The DCX3510-M cannot convert any other broadcast format
to the 1080p30 video format.
1080p30 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 30 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p30 video.
1080p24
(High Definition)
Generates 1080p24 video on the HDMI output if the program is broadcast in
1080p24 format. The DCX3510-M cannot convert any other broadcast format
to the 1080p24 video format.
1080p24 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 24 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p24 video.
1080i
(High Definition)
Generates 1080i video on both the HDMI and Component Video (YPbPr)
outputs if the program is broadcast in 1080i format. The DCX3510-M can also
convert any other broadcast format to the 1080i video format.
1080i is a high-definition video image with 1920 x 1080 pixels, interlaced
scanning, and a frame rate of 30 frames per second.
720p
(High Definition)
Generates 720p video on both the HDMI and Component Video (YPbPr)
outputs if the program is broadcast in 720p format. The DCX3510-M can also
convert any other broadcast format to the 720p video format.
720p is a high-definition video image with 1280 x 720 pixels, progressive
scanning, and a frame rate of 60 frames per second.
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Configuring the User Settings
Setting
480p
(Enhanced
Definition)
480i
(Standard
Definition)
Description
Generates 480p video on both the HDMI and Component Video (YPbPr)
outputs if the program is broadcast in 480p format. The DCX3510-M can also
convert any other broadcast format to the 480p video format.
480p is an enhanced-definition video image with 720 x 480 pixels, progressive
scanning, and a frame rate of 60 frames per second.
If this option is selected, the DCX3510-M generates 480i video on both the
HDMI and Component Video (YPbPr) outputs if the program is broadcast in
480i format. The DCX3510-M can also convert any other broadcast format to
the 480i video format.
480i is a standard-definition video image with 720 x 480 pixels, interlaced
scanning, and a frame rate of 30 frames per second.
Restore Default
Native Settings
Selecting this option will restore the checklist of video formats to its default
configuration. Use this option if audio and/or video has been lost after adjusting
these settings from their default values.
If you are the HDMI connection to your television, the checklist will be
automatically customized according to the supported formats reported by the
television.
If you are using the Component Video (YPbPr) connection to your television,
the checklist will have only the 1080i and 480i formats selected.
Return to Main
Menu
Selecting this option will return you to the User Settings Menu main screen.
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Configuring the User Settings
Additional HDMI Settings Screen
The Additional HDMI Settings menu configures advanced options that affect the
operation of the DCX3510-M with other HDMI and DVI display devices. Adjustable
options include display mode, color space, audio output mode, and audio lip sync delay.
Figure 16: Additional HDMI Settings Screen
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Table 6: Additional HDMI Settings Field Descriptions
Setting
HDMI/DVI Mode
Description
Allows you to optimize the HDMI output to work with both DVI-equipped
televisions and HDMI-equipped televisions. HDMI is the default setting.
• HDMI—Optimized to work with an HDMI television or home theater receiver.
• DVI—Optimized to work with a DVI television or display device (connected via
an HDMI-to-DVI adapter).
Color Space
Allows you to adjust the color space used by the DCX3510-M to generate the
video signals on the HDMI output. YCC 4:4:4 is the default setting.
• YCC 4:4:4—Generates video signals within the YCC color space.
• RGB—Generates video signals within the RGB color space.
Note: Adjusting these settings could result in a loss of video. Only a professional
installer or someone with a good working knowledge of the color spaces
supported by the TV should change this setting.
Audio Output
Allows you to specify the digital audio format delivered over the HDMI output by
the DCX3510-M. Options include Auto, L-PCM, and Pass Through. Auto option
is the default setting.
• Auto—Provides the digital audio format specified by the connected device (TV
or home theater receiver) when that device was first connected to the
DCX3510-M.
• L-PCM—Provides all audio in the Linear Pulse Code Modulation digital audio
format. The L-PCM format is widely supported by most HDMI televisions and
home theater receivers.
• Pass Through—Provides the same digital audio format on the HDMI output
as is provided with the program being viewed at that time. For example, if the
program has a Dolby Digital soundtrack, the DCX3510-M passes the Dolby
Digital audio to the HDMI output. This option is most useful when connecting
the DCX3510-M to a home theater receiver that has HDMI switching
capability.
Note: Adjusting these settings could result in a loss of audio. Only a professional
installer or someone with a good working knowledge of the digital audio formats
supported by the TV and/or home theater receiver should change this setting
Lip Sync
Allows you to adjust the amount of time the audio signal is delayed with respect
to the video signal on the HDMI output. Some HDMI televisions and home
theater receivers add an extra delay to the video signal during processing which
can produce an effect where the audio noticeably “leads” the video.
By default, this option is set to Auto. The options are used as follows:
• Auto—The DCX3510-M automatically delays the audio signal on the HDMI
output by the amount of time requested by the connected HDMI device.
• Manual—The DCX3510-M delays the audio signal on the HDMI output by the
amount of time selected for the Lip Sync Delay setting.
• Off—The DCX3510-M will not delay the audio signal on the HDMI output.
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Configuring the User Settings
Setting
Lip Sync Delay
Description
Available when the Lip Sync option has been set to Manual.
The Lip Sync Delay setting can be adjusted between 0 milliseconds and 500
milliseconds in 50 millisecond increments.
If the Lip Sync option has been set to either Auto or Off, this option is disabled
and can’t be selected in the menu.
Use this option to adjust the HDMI audio delay if you notice that the video image
routinely seems to be “behind” the audio soundtrack when using your HDMI
device.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
HDMI Settings
Restores all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio
Output, and Lip Sync) to their default values.
Use this option if you lose audio and/or video after changing these settings from
their default values.
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Additional Closed Caption Settings Screen
The Additional Closed Caption Settings menu adjusts the various display options for
closed caption legibility. Customizable options include font size, font style, font color, and
font opacity. You may also choose to view different closed caption services if these are
included within the broadcast program.
Figure 17: Additional Closed Caption Settings Menu Screen
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Configuring the User Settings
Table 7: Additional Closed Caption Settings Field Descriptions
Setting
Service Selection
Description
Sets the service used by the DCX3510-M to render (draw) the closed captions:
• Analog—Affects closed captions for analog and digital standard definition
services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The
default setting is CC1.
• Digital—Affects closed captions for digital enhanced definition and high
definition services. Available options are: Primary Language, Secondary
Language, 3, 4, 5, or 6. The default setting is Primary Language.
Font Size
Sets the font size used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Standard, Large, or Small.
Font Style
Sets the font style used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Mono Serif, Proportion Serif,
Mono No Serif, Proportion No Serif, Casual, Cursive, or Small Capitals.
Font Color
Sets the font color used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, White, Black, Red, Green, Blue,
Yellow, Magenta, or Cyan.
Font Opacity
Sets the opacity used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Transparent, Translucent, Solid,
or Flashing.
Font Edge Type
Sets the edge appearance used for rendering (drawing) closed captions.
Available options include: Auto, None, Raised, Depressed, Uniform, Left
Shadowed, or Right Shadowed. The default setting is Auto.
Font Edge Color
Sets the edge color used for rendering (drawing) closed captions. Available
options include: Auto, White, Black, Red, Green, Blue, Yellow, Magenta, or
Cyan. The default setting is Auto.
Background Color
Sets the background color used for rendering (drawing) closed captions. The
default setting is Auto. Available options include: Auto, White, Black, Red,
Green, Blue, Yellow, Magenta, or Cyan.
Background
Opacity
Sets the background opacity used for rendering (drawing) closed captions. The
default setting is Auto. Available options include: Auto, Transparent,
Translucent, Solid, or Flashing.
Settings
Sets the default settings for closed captions (Auto) or restores the settings you
had previously configured (User) allowing you to easily change the closed
caption settings between their default settings and your customized settings.
The default setting is Auto. Available options include: Auto or User.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
CC Settings
To reset all of the Additional Closed Caption settings to their default values,
navigate to this option and press the ► key.
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Configuring the User Settings
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Subtitle and DVS Settings Screen
The Subtitle and DVS Settings menu customizes the language and appearance of
subtitles and turns the descriptive video service feature on and off. Subtitles allow a
viewer to watch television programs and movies that contain dialogue that is not in the
viewer’s native language. Subtitles are not included in many television programs (unlike
closed captions).
A descriptive video service (DVS) is a special secondary audio track that is included with
many television programs and is intended to assist the visually impaired. The DVS audio
track provides a verbal description of each scene along with the program’s normal
dialogue.
Figure 18: Subtitle and DVS Settings Menu Screen
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Configuring the User Settings
Table 8: Subtitle and DVS Settings Field Descriptions
Setting
Subtitles
Description
The default setting is Off.
• Off—Subtitles are not rendered (drawn) by the DCX3510-M.
• On—Subtitles are rendered (drawn) by the DCX3510-M if they are included in
the program and in the language specified by the Language setting.
When the Subtitles option is set to On, Language can be selected from the
menu.
Language
The Language setting is only available when the Subtitles option is set to On.
Otherwise, this setting is disabled and can’t be selected in the menu.
The default language selection is English.
• English—Renders (draws) subtitles in English if they are included in the
program.
• Spanish—Renders (draws) subtitles in Spanish if they are included in the
program.
• French—Renders (draws) subtitles in French if they are included in the
program.
• Portuguese—Renders (draws) subtitles in Portuguese if they are included in
the program.
Note: The DCX3510-M is not capable of translating subtitles from one language
to another. For example, if French subtitles are included with the program, the
DCX3510-M cannot translate them to into Portuguese if the Language option has
been set to Portuguese. The DCX3510-M can only display subtitles in the
language(s) that have been included within the program.
Descriptive Video
Service
The default setting is Off.
• Off—The DVS audio track is not played by the DCX3510-M.
• On—The DVS audio track is played by the DCX3510-M if it is included in the
program.
Note: If the DVS setting is disabled and can’t be selected from the menu, the
software installed on the DCX3510-M can’t support the DVS feature.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
Subt/DVS
Settings
To reset all of the Subtitle and DVS settings to their default values, navigate to
this option and press the ► key.
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Advanced Audio/Video Settings Screen
The Advanced Audio/Video Settings menu customizes several advanced audio and video
features of the DCX3510-M, most notably the Dolby Volume feature and the Video
Sharpness feature.
The Dolby Volume feature provides volume normalization across channels, programs,
and commercials. Normalization is a process where the different volume levels across
channels, programs, and commercials are adjusted to the same approximate output
volume. As a result, sudden volume changes are reduced and the overall volume output
of the DCX3510-M is more consistent.
The Video Sharpness feature softens or sharpens Standard Definition (SD) programs
when viewed on either the HDMI or Component Video (YPbPr) outputs. When SD
programs are viewed on a large screen television, picture quality can suffer because
noise and other imperfections in the picture can be magnified on the large display. The
Video Sharpness feature can be used to soften the picture and reduce the appearance of
these imperfections.
Figure 19: Advanced Audio/Video Settings Menu Screen
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Configuring the User Settings
Table 9: Advanced Audio/Video Settings Field Descriptions
Setting
Dolby Volume
Description
The default setting is Off.
• Off—Output volume may fluctuate during commercials or when changing
channels.
• On—Maintains a more consistent output volume regardless of the channel
or program being viewed.
Video Sharpness
The Video Sharpness setting allows you to adjust the picture sharpness when
viewing a standard definition (SD) program on the DCX3510-M.
The Video Sharpness setting affects the HDMI and Component Video (YPbPr)
outputs .Level of 3 is the default value.
The DCX3510-M supports five distinct levels of analog video picture sharpness.
A value of 1 corresponds to a “softer” picture while a value of 5 corresponds to
a “sharper” picture.
The best sharpness setting depends upon the video connection being used, the
display quality of the TV, and your own personal preference.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
A/V Settings
To reset all of the Advanced Audio/Video settings to their default values,
navigate to this option and press the ► key.
Graphics Overlaying the Video
The DCX3510-M can generate graphics that overlay the video programming or fill the
entire television screen. Common examples include on-screen menus (such as the User
Setting menu), closed captions, and IPG. The DCX3510-M overlays these graphics
whenever you open a menu, enable closed captions, or scroll through a program grid.
On-screen graphics are available for all DCX3510-M video outputs except IEEE-1394.
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Diagnostics
Diagnostics
5
Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They
confirm proper installation, including:
•
•
•
Checking error states and signal integrity
Identifying the cable terminal on the network
Verifying communications with the headend
For the diagnostics described in this section:
•
•
All indicators are in decimal notation, unless otherwise noted.
•
All sample displays are illustrative; actual data may differ from the examples.
All signal-level and quality indicators use a 1% to 100% scale, unless otherwise
noted.
Using the Diagnostics
To use the diagnostics:
1. Ensure that the DCX3510-M is installed with the Thin Client software and that it is
connected to an AC outlet.
2. Ensure the set-top is powered on.
3. Press power to put the set-top in stand-by mode. Within two (2) seconds, press
select on the remote control to enable the diagnostic mode.
4. The Diagnostics main menu is displayed on the OSD, and d01 is displayed on the
front panel:
You can use the following keys on the remote control to navigate the diagnostics menus:
•
•
•
Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through E.
Press cursor ◄, cursor ►, select or enter to execute the selected diagnostic.
Select E from the main menu or press power to exit.
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Diagnostics
Figure 20: Diagnostic Main Menu Screen
General Status
This diagnostic displays system status information on the OSD and front panel. The
information is updated each time the diagnostic is displayed.
Figure 21: General Status Diagnostic Screen
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Environment code
Error code
Figure 22: Example General Status display (no error)
Table 10: General Status Diagnostic Field Descriptions
Field
Description
Error
Error codes display on the LED and OSD when an error occurs. If multiple errors
occur, the last recorded error is displayed:
Error Code
Description
EP00
No error
EP01
Not connected
EP03
DRAM error
EP04
SRAM error
EP07
ROM verification failure
EP08
RAM test failure
EP09
Battery test failure
EP11
Invalid unit address
EP12
Power on self test failure
EP14
GITV startup failure
EP15
TSI structure corrupt
EP18
Driver initialization failure
Connected State
A DCX-operations connect or disconnect message determines whether the
DCX3510-M is CONNECTED or DISCONNECTED.
Platform ID
A unique 16-bit hexadecimal number that identifies the platform image (also called
the ROM ID).
Family ID
The manufacturer and product family, in hexadecimal.
Model ID
The model, in hexadecimal.
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Diagnostics
Field
Description
Remod Chan
N/A
Set-top Local Time
The current time setting on set-top.
DST Active
Daylight Saving Time. Yes indicates the DST is active. No indicates the DST is
disabled.
Time Zone
Time Zone is selected on the set-top.
DST Entry Time
The Date and Time the set-top will begin Daylight Savings Time.
DST Exit Time
The Date and Time the set-top will end Daylight Savings Time.
Current GPS Time
The current OOB time displayed in global positioning system (GPS) seconds from
Jan 6, 1980. It is displayed in Greenwich Mean Time (GMT).
Country Code
Country code, if configured by the controller
Total Run Time
Total Run time in hours and minutes since last reset or power cycle
Standby Time %
Percent of time the set-top is in standby mode
Low Power Time %
Percent of time the set-top is in Low Power mode, if power saving mode is
enabled.
Purchase Status
This diagnostic displays the status of subscriber event purchases on the OSD and front
panel. The OSD and front panel displays are updated each time this diagnostic is viewed:
Figure 23: Purchase Status Diagnostic Screen
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Diagnostics
Purchase Indicator
On when IPPV is
enabled
Number of
unsent purchases
Figure 24: Front panel display for Purchase Status diagnostic
Table 11: Purchase Status Diagnostic Field Descriptions
Field
Description
Unsent
The number of purchases in the DCX3510-M remaining to be polled. It can be an integer
from 0 to 63.
Unack
The number of reports that have not been acknowledged by the controller. It is an integer.
Last Seq
Num
The last acknowledged sequence number of a purchase sent by the controller. It is a 16bit, unsigned hexadecimal number.
Last RB Time
The last time the DCX3510-M attempted to report back purchases to the controller, in
GPS seconds.
IPPV Status
If IPPV is enabled, the IPPV status indicator is on. If IPPV is disabled, the IPPV status
indicator is off.
Prep CMD
“Last Prepare for Poll Command” sequence number and time of the last prepare for poll
request command that was sent by the controller. Note that each requesting process
maintains an independent sequence of poll requests to uniquely identify the poll
responses.
Prep ACK
“Last Prepare for Poll Acknowledge” sequence number and time of the last Report
Purchase request sent by the controller.
Poll Request
Sequence number and time of the last send poll buffer command that was sent by the
controller.
Poll
Acknowledge
Sequence number and time of the last Poll Acknowledge message sent by the controller.
Stack Unit
Unit used in purchase processing.
Show Count
Count used in purchase processing.
Credit Total
Credit used for purchase processing.
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Diagnostics
Field
Description
Debit Total
Debit used for purchase processing.
Out-Of-Band (OOB) Status
This diagnostic indicates the out-of-band control channel status. The information is
updated every five seconds.
Figure 25: OOB Status Diagnostic Screen
Data activity
EMM data activity
indicator
indicator
OOB
diagnostic
indicator
Carrier lock indicator
(L = locked, U = unlocked)
Figure 26: Front panel display for the OOB diagnostic
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Table 12: OOB Diagnostic Field Descriptions
Field
Description
OOB Frequency
Indicates the OOB tuner center frequency, from 70 to 130 MHz.
Carrier Lock
Indicates whether the OOB receiver is locked to the carrier:
Data
EMM Data
SNR
OSD
Front panel
Description
YES
L
Carrier locked
NO
U
Carrier unlocked
Indicates whether data is being carried by the OOB and EMM traffic, which is
tracked separately:
OSD
Front panel
Description
YES
On
OOB data detected within the
last 5 seconds
NO
Off
OOB data not detected within
the last 5 seconds
Indicates whether EMM data is being carried on the OOB stream:
OSD
Front panel
Description
YES
On
EMM data detected within the
last 5 seconds
NO
Off
EMM data not detected within
the last 5 seconds
When carrier lock has been established, displays an estimate of the carrier signal-tonoise ratio in dB, with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid AGC value
AGC
When carrier lock has been established, displays an estimate of the AGC as a
percentage, with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid AGC value
EMM Provider ID
Displays the conditional access stream for the DCX3510-M, in hexadecimal.
EMM PID
Displays the packet identifier (PID) stream the DCX3510-M tunes to for EMM data, in
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Diagnostics
Field
Description
hexadecimal.
Network PID
Displays the network PID to which the DCX3510-M is tuned to receive network
messages, in hexadecimal.
Hunt Mode
The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed
Frequency (FIX), or EMM Provider ID (EMM).
LKC
The last known carrier is the last valid OOB frequency displayed in MHz and ranges
from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25,
107.25, 107.40, 110.25, 116.25, and 103.75.
LKC will remain blank during hunting if a valid carrier has not been found, and will be
populated once a valid OOB is found.
Agile OOB Tuner Hunting
Manually select an OOB frequency by pressing the Menu button while in the OOB
Status diagnostics screen. To exit this mode, press the Menu button a second time, or
press the Power button.
If the set-top is in the process of hunting for an OOB frequency, control of frequency
selection is suspended, i.e., it is not possible to press the Menu button on the OOB
status screen and display MAN FREQ when the set-top is hunting.
Summary of Manual Selection of the OOB Frequency
The manual override frequency capability is only displayed if the box is not currently
hunting and the operator presses the MENU key while OOB OSD diagnostics are
displayed. The MAN Freq displays the LKC and allows the operator to select (via scroll
up/down) a specific frequency to check if a valid OOB is on that specific frequency. The
MAN Freq parameter is the OOB frequency selected in the frequency selection mode
and displayed in MHz, with the specific values of 75.25, 104.20, 72.75, 92.25, 98.25,
107.25, 107.40, 110.25, 116.25, and 103.75.
1. When in the OOB Receiver Status Diagnostic, press the MENU button to enter the
frequency selection mode. The Front Panel displays the frequency of the last known
carrier. The OSD displays a new “MAN FREQ” line at the bottom of the screen,
which indicates the last known carrier frequency. At this point, if desired, the
frequency change mode can be exited by pressing the MENU key a second time.
2. Use the UP/DOWN channel or cursor keys to scroll through all 10 frequencies until
the desired new OOB frequency is found. The new frequency selections appear on
the Front Panel and on the MAN FREQ line of the OSD. When the last known
frequency is selected, a dot appears in the middle-upper part of the Front Panel.
3. When the desired new frequency has been selected, press the SELECT key to start
the search. The manual frequency search lasts up to 40 seconds. As the DCX3510-M
searches, the frequency being searched for flashes on the Front Panel. On the OSD,
the MAN FREQ line of text is cleared, the HUNT MODE displays FIX to indicate a
search on a fixed frequency, and the OOB FREQ field changes to the frequency
being searched for.
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4. If the frequency is found with the proper EMM Provider ID, then the Front Panel
displays the normal OOB receiver status. The OSD LKC field changes to display the
new frequency.
5. If after 40 seconds the frequency search is not successful, the product performs a
warm reset.
6. To abort a search without waiting the 40 seconds, the POWER key can be pressed
to cause an immediate warm reset.
Note: The Front Panel displays hunt after a cold reset from the front panel. This indicates
that the product is in a Round Robin Hunt Mode. Hunt continues to be displayed until the
proper stream is detected.
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In-Band Status
This diagnostic displays the in-band status for the last attempted tuned channel. The
information is updated every five seconds.
Figure 27: In-Band Status Diagnostic Screen
Data activity
indicator
IB diagnostic
indicator
Carrier lock indicator
(L = locked, U = unlocked)
Figure 28: Front panel display for in band diagnostic
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Table 13: In-Band Status Diagnostic Field Descriptions
Field
Description
Mode
The values displayed on the OSD are:
64 QAM — 64 QAM digital channel
256 QAM — 256 QAM digital channel
Carrier
Lock
Indicates whether the in-band receiver is locked to the carrier. If a digital carrier is not present,
it indicates the carrier is not locked:
OSD
Front panel
Description
YES
L
Carrier locked
NO
U
Carrier not locked
PCR Lock
Indicates whether the in-band receiver is locked to the current program clock reference for a
digital video service on the specified tuner. If a digital carrier is not present, it indicates the
PCR is not locked.
Data
Indicates whether data is being carried on the in-band stream. The indicators cover all packet
processors regardless of the stream they are monitoring:
OSD
Front panel
Description
YES
On
In-band data detected within
the last 5 seconds
NO
Off
In-band data not detected
within the last 5 seconds
Frequency
The in-band frequency is center RF carrier frequency tuned for the digital service on the
specified tuner. The frequency is displayed in MHz in xxxx.xxx format and ranges from 54 to
860 MHz.
SNR
When carrier lock has been established, SNR displays an estimate of the carrier signal-tonoise ratio in dB, with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid SNR value
5 Second
Error
Counts
Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is
updated every five seconds and reset each time the DCX3510-M is power cycled or another
digital multiplex is tuned. The maximum value displayed is 9999, even if there were more
than 9999 errors.
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Unit Address
This diagnostic displays the unit address of the CableCARD if inserted:
Figure 29: Unit Address Diagnostic Screen
Figure 30: Front panel display of a unit address
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Table 14: Unit Address Diagnostic Field Descriptions
Field
Description
TvPC Installed
Indicates whether the TvPC renewable security system is installed:
NO — TvPC is not installed (Note: the DCX3510-M does not include a TvPC slot).
CableCARD
Inserted
YES — CableCARD is inserted.
Unit Address
A unique decimal number that indicates the unit address or physical address.
NO — CableCARD is not inserted.
OOB Addresses
Network
The DCX3510-M network address displayed in decimal format.
Multicast 16
Address
Specifies the stream to which the OOB multicast 16 addresses are assigned. The
stream type and multicast 16 addresses cycle on the OSD every five seconds. The
valid stream types nnnn are:
Net — Network
EMM — EMM
SCC — SCC_ECM
Dnld — Download
Data — Data
Poll — Polling packet identifier (PID)
The 16-bit multicast address is displayed in 4-byte hexadecimal format. The multicast
16 addressed messages filter on a 16-bit multicast address. The user processor can
define up to four multicast addresses in hardware, and any message matching one of
the four is processed. Messages not matching the multicast address are discarded.
Serial Number
The Host Serial Number is displayed on the Unit Address diagnostic screen.
MAC Addresses
The MAC addresses are stored in protected flash and displayed in hexadecimal.
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Separable Security
This diagnostic displays information on the inserted M-CARD and CableCARD Interface
with the DCX.
Figure 31: Separable Security Diagnostic Screen
Table 15: Separable Security Diagnostic Field Descriptions
Field
Description
CARD Interface
CableCARD Interface is a status indication of the interface between the Host and
CableCARD. It will indicate “Good” if no errors are detected, “Error” if there is an
error establishing the CableCARD interface, or “Unsupported CARD” if the inserted
CableCARD is not an M-CARD.
CableCARD ID
The unique identifier provided by the CableCARD.
Host ID
The unique identifier in the Host Device Certificate.
Data ID
A value generated by the CableCARD for the Pairing report.
Validation
• UKNOWN if a Validation message was not received by the product.
• VALID or INVALID as set by the Host Validation Message received from the
headend.
• BINDING if the CableCARD is busy with the binding authentication process.
• NOT BOUND if Card validation status is not bound for CableCARD reasons.
• HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate
was invalid.
• HOST SIGN FAILED if status is not bound because of failure to verify Host’s SIGN.
• AUTH KEY FAILED if status is not bound because of failure to match AuthKey from
the Host Device.
• FAILED if binding failed for other reasons.
Pairing Rpt
Method
Set to MMI or Reportback as received by a message from the headend, or set to
Unknown if the headend message was not received.
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MSO Phone
Number
MSO Phone Number as configured at the headend.
CableCARD
Object Name
Code object name executing on the CableCARD.
Object Ver.
Code object version executing on the CableCARD.
Manufacturer
CableCARD manufacturer.
HW Version
Version number provided by the CableCARD.
Boot Version
Version number provided by the CableCARD.
2nd Version
Version number provided by the CableCARD.
Serial Number
Serial number fo the CableCARD
MAC Address
MAC Address of the CableCARD.
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Current Channel Status
This diagnostic displays a status of the last attempted channel you attempted to tune on
the in-band stream. The channel type determines the status display.
Figure 32: Current Channel Status Diagnostic Screens
Digital channel:
Purchasable indicator Preview indicator
Digital channel indicator
Epoch authorization code
Figure 33: Current Channel Status Front Panel Displays
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Table 16: Current Channel Status Diagnostic Field Descriptions
Field
Description
Type
Indicates whether the channel is analog or digital.
Status
OSD
Front
panel
Description
DIGITAL
d
Digital
Indicates the current status of channel acquisition.
OSD
Front
panel
Description
Acquired
Service has been acquired and is playing, but
stream components may not be locked yet if
the service is digital. For an analog service,
there are no stream components to lock, so this
is the final status.
Acquiring
Service is being reacquired.
Not Acquired
Service has not been acquired due to a failure.
Acquired and Locked
Digital service has been acquired, and all
relevant stream components for the service are
locked. If the service is purchasable, the stream
components will not be locked until the service
is purchased.
Acquired Not Playing
Service has been partially acquired, but is not
playing. For MPEG-2 services, this means that
no components are selected.
Preview
Indicates whether the current program is in preview mode.
Purchasable
Indicates whether the current program can be purchased for viewing.
Purchased
Indicates whether the current program has been purchased.
EPOCH Num
Number of authorization requests originating from DCX3510-M.
Auth Reason
The current epoch authorization reason is displayed in the hexadecimal format 0xbb on
the OSD and front panel.
Service
Service number from the secure processor. It is a decimal value from 0 to 3.
Status
Service status from the secure processor. It is a decimal value from 0 to 3.
ID
Service ID from the secure processor. It is a hexadecimal value. First 2 bytes indicate a
MPEG service number, and the last byte indicates another unique identifier.
CH
Current Channel to which the set-top is tuned.
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Field
Description
Tuned
Frequency
(Digital channels only) The center RF carrier frequency for the digital service. It can be
From 54 to 860 MHz.
VCT ID
Virtual Channel Table ID
SOC
The Selectable Output control is enabled or disabled.
CCI
The copy control information:
00 — copy free
01 — no more copies
10 — copy once
11 — never copy
N/A — the value is invalid or cannot be retrieved
APS
The Analog Protection System; for example, Macrovision:
00 — no Macrovision
11 — Type 3 Macrovision
N/A — the value is invalid or cannot be retrieved
RC Flag
Displays whether the broadcast flag is present:
0 — no flag/not defined
1 — the flag is present/enabled
N/A — the value is invalid or cannot be retrieved
CIT
The constrained image trigger, as delivered in the PRK or the Set DRM API:
1 — set
0 — not set
N/A — the value is invalid or cannot be retrieved
DRM
The digital rights management valid flag bit:
1 — set
0 — not set
N/A—the value is invalid or cannot be retrieved
RS
The retention state:
Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined
N/A —value is invalid or cannot be retrieved
SDV Client
Status
If Switched digital video is available, the following information is related to the SDV
Client:
•
•
•
•
•
Status of client
IP Address of primary switched video manager (SVM) server
IP Address of secondary switched video manager (SVM) server
IP Address of Auto Discovery server
SDV Mode
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Description
Field
•
•
•
•
•
•
•
•
MotoCar configuration and message count
Version number of the SDV configuration message and number of minutes since
the version was last seen by the client
Configured switched channels (SW) followed by the number of channels in the
Active Channel List (ACL).
Version number of the Mini Carousel message and the time it was last seen
Time and date of the last error recorded by the Client
Last error code
Service Group ID
SDV QAM diagnostic parameter table consisting of entries for attempted and
successful SDV tunes and QAMs listed in the Auto Discover list. Table includes the
QAM frequency, the TSID, (“*” if a TSID mismatch exists), Auto Discovery
Indicator, if QAM is included in the Auto Discover List, Service group ID, count of
successful tunes to switched services, count of short term tune failures over the
last 24 hours, count of long term tune failures.
RF Modem (Upstream)
This diagnostic displays the RF modem status, if an RF modem is installed in the
DCX3510-M. The information is updated each time the DCX3510-M displays this
diagnostic.
Figure 34: RF Upstream Modem Diagnostic Screen
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Frequency
Decimal point
Frequency in
Alternating with
Power level
Power level in dB (blank if
modem not configured)
Figure 35: RF Upstream Modem Front Panel Display
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Table 17: RF Upstream Modem Diagnostic Field Descriptions
Field
Description
Status
CONFIGURED or NOT CONFIGURED.
Center
Frequency
The RF modem center frequency is displayed on the OSD and front panel in MHz.
Requested
Power
Level
The value in dB assigned to the DCX3510-M during RF leveling (which is blank if it is not
configured).
Actual
Power
Level
The power level is displayed in dB on the OSD and front panel or is blank if the power level
has not been set.
Report
Back
Address
Displayed in 4-byte hexadecimal format, if configured.
Code Modules
This diagnostic includes information about the firmware loaded in flash memory and all
non-volatile code versions that are installed on the DCX3510-M. When the native suite is
running, the diagnostics of the application operating system and all associated objects
should be accessible.
Figure 36: Code Modules Diagnostic Screen
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Download
Download data
received indicator
Number of segments
remaining for download
to complete. (Figure
reflects 17012 segments
or
Code module identifier
(bPC for the base
platform; CODE or SYS
for the system object
Alternating
ih
Indicator separating
major and minor
Figure 37: Front Panel Display For Code Modules
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Table 18: Code Modules Diagnostic Field Descriptions
Field
Description
Boot Code
The boot code version in ASCII format.
Platform Built
The date platform software was built.
Version
The firmware version and build date in ASCII format.
Processor
The digital secure processor version in ASCII format.
Analog
Secure
Processor
The analog secure processor version in ASCII format.
Downloadable
Object
Information
Table
Lists all objects loaded, or being loaded, onto the DCX3510-M in ASCII format. The
information displayed for each object depends on the running environment. If a download
is not in progress, the front panel displays the currently running environment and version
number, as shown in Figure 4-9. On the front panel, bPC represents Thin Client code.
Object
The object name.
Ver
The object version.
Status
The object status, updated on the OSD and front panel every five seconds while you
display the diagnostic:
OSD
Status
Description
MEM ALLOC
Allocated
Memory for the object is
allocated.
LOADING
Loading
The Object is being loaded.
STARTING
Enabling
The Object is being started
(the constructor is running).
ENABLED
Enabled
The Object is running.
ENA-NOT RUN
Enabled_Not_ Runnable
The Object is enabled, but
cannot run.
STOPPING
Disabling
The Object is being
stopped (the destructor is
running).
DISABLED
Disabled
The Object has been
disabled.
DIS-NOT RUN
Disabled_Not_ Runnable
The Object is disabled and
cannot run.
DELETING
Deleting
The Object is being
deleted.
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Field
Description
POSTPONED
Postponed
The Object cannot run on
the current system; it will
be enabled during the next
boot.
CONNECTED
Connect
Connected to download
PID — awaiting data.
PEND CONNECT
TryingToConnect
Trying to connect.
ID
The object identifier.
LO
The Local Origination states whether the object is located locally on the set-top.
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Memory Configuration
This diagnostic displays the DCX3510-M memory configuration. The information is
updated when you display the diagnostic.
Figure 38: Memory Configuration Diagnostic Screen
Note: There is no front panel display for this diagnostic.
Table 19: Memory Configuration Diagnostic Field Descriptions
Field
Description
System RAM
The allocated system RAM in MB.
Flash
The allocated flash memory in MB.
NVRAM
The allocated NVRAM in KB.
Audio/Video Status
Audio/Video Status diagnostics display information regarding audio and video content
and settings configured for the set-top.
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Figure 39: Audio/Video Status Diagnostic Screen
Table 20: Audio/Video Status Diagnostic Field Descriptions
Field
Description
S/PDIF Output
Indicates S/PDIF Mode as set by application software.
LFE: Low
Frequency Effect
OSD Display
Description
N/A
Audio S/PDIF mode is not applicable.
IEC958PCM
PCM audio selected.
Dolby Digital
Dolby Digital uses the following speaker selections:
1/0
Right front or left front
2/0
Right front and left front
3/0
Right front and left front and center
2/1
Right front and left front and (right rear or left rear)
3/1
Right front and left front and center and (right rear or left rear)
2/2
Right front and left front and right rear and left rear
3/2
Right front and left front and center and right rear and left rear
The LFE indicates if the nomenclature low frequency effects are available in the Dolby
Digital audio stream, as indicated if the “0.1” is present in the Dolby Digital 5.1
nomenclature (for example, “Dolby Digital 5.1 surround”). Valid values include:
OSD Display
Description
0
LFE is not available
1
LFE is available (i.e. “Dolby Digital 5.1 surround”).
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Field
Description
Dolby Volume
Indicates if Dolby Volume is turned on or off
Audio / Video
Mute
The Audio and Video Mute Status indicates if the audio and/or video have been muted
by the software. The audio mute is either On or Off. The Video Mute describes the
MPEG muting method selected by the software and indicates if the output video is in
the mute state by displaying On or Off, followed by the mute method. Methods
include:
Captions
OSD Display
Description
UNMUTED
Displayed if the mute method is not selected.
MUTE to STILL
Displayed if the mute method includes stopping video and
presenting a still frame, similar to a pause function.
MUTE to BLACK
Displayed if mute method presents a black screen.
The captions mode displays captions present on the service.
Note: The caption options are set via the User Setting Menu, where the subscriber
can enable closed captions and select options.
1st Caption Row: Caption Detected:
OSD Display
Description
708
EIA-708 captions detected.
608
EIA-608 captions detected.
608 and 708
Both EIA-608 and EIA-708 captions detected.
None
No captions detected.
2nd Caption Row: Caption Options Set, followed by Service Selected:
OSD Display
Description
708 Set
EIA-708 captions enabled, with options set by user.
708 Default
EIA-708 captions enabled, with no options set by user.
608 Set
EIA-608 captions enabled, with options set by user.
608 Default
EIA-608 captions enabled, with no options set by user.
None Set
Captions detected but not enabled.
OSD Display
Definition
CC 1
Closed Caption service CC 1 (default)
CC 2
Closed Caption service CC 2
CC 3
Closed Caption service CC 3
CC 4
Closed Caption service CC 4
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Field
Digital Subtitle
Status
Description
T1
Closed Caption service T 1
T2
Closed Caption service T 2
T3
Closed Caption service T 3
T4
Closed Caption service T 4
OSD Display
Description
Primary Lang
Primary language set by the provider (default, Service 1).
Second Lang
Secondary language set by the provider (Service 2).
Service 3
Set by the provider Service 3.
Service 4
Set by the provider Service 4.
Service 5
Set by the provider Service 5.
Service 6
Set by the provider Service 6.
The subtitle parameter indicates if subtitles are enabled and, if enabled, what
language is selected and if the subtitle is being rendered. The language is displayed as
the 3-character ISO639.2/B language code.
• Enabled is indicated with Yes or No.
• The language is displayed as the 3-character ISO639.2 language code.
• Enhanced mode is indicated with Yes or No.
• Rendered status is indicated with Yes or No.
Output Format
Standard used for the output format if available, ie. NTSC video standard
Input Sources
The input source list information on ADP Lock, Audio Mode, VP lock, and Input
Format.
The ADP Lock indicates whether the audio stream is locked. Valid values are:
• YES: Audio Processor is locked to the audio stream.
• NO: Audio Processor is not locked to the audio stream.
Audio Mode indicates the audio Mode of in incoming digital service. Valid values
include:
N/A: The audio mode is not applicable to the currently tuned stream.
Mono: The audio mode is monophonic.
Stereo: The audio mode is stereo.
Surround: The audio mode is surround sound.
5.1: The audio mode is Dolby® Digital 5.1 Surround Sound.
VP Lock indicates whether the video stream is locked. Valid values are:
•
•
•
•
•
• YES: Video Processor is locked to the video stream.
• NO: Video Processor is not locked to the video stream.
The input format includes the aspect ratio (4:3 or 16:9), the screen pixel size
(nnnnXnnnn), pixel display (‘i’ for interlaced, ‘p’ for progressive), and frames per
second (24, 25, 30, or 60).
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Interface Status
The Interface Status diagnostic displays when running in Thin Client. There is no LED
display. The information on the OSD is updated when you display the diagnostic.
Figure 40: Interface Status Diagnostic Screens
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Table 21: Interface Status Diagnostic Field Descriptions
Field
Description
DOCSIS Tuner &
Xmitter
Indicates if enabled; indicates if active.
1394 I/O Device
Indicates if enabled; indicates if active.
USB I/O Device
Indicates if enabled; indicates if active.
Ethernet Device
Indicates if enabled; indicates if active.
Parallel Port
Indicates if enabled; indicates if active.
IR Xmit
Indicates if enabled; indicates if active.
Hard Drive
Status
Indicates if enabled; indicates if active.
Smart Card
Indicates if enabled; indicates if active.
HDMI Port
If a device is connected to the HDMI port only, the following diagnostics display to
help troubleshoot the HDMI interface. They all display “N/A” if no device is connected
to the HDMI port, or if the value is invalid or cannot be retrieved.
• Device Connected — Indicates whether a device is connected to the HDMI port—
Yes or No.
• Repeater — Indicates whether the connected device is a repeater — Yes or No.
• Video Xmission (transmission) — Indicates whether the DCX3510-M is transmitting
video over the HDMI port — Not Active or Active.
• HDCP Enabled — Indicates whether the DCX3510-M is using HDCP to encrypt
video transmitted over the HDMI link — Yes or No. If the Video Xmission status is
Not Active, the HDCP Enabled status is No.
• Output Format — Indicates the timing format of the video sent through HDMI:
• 1920 x 1080i — 1920 pixels wide by 1080 pixels high, interlaced
• 1280 x 720p — 1280 pixels wide by 720 pixels high, progressive
• 720 x 480p — 720 pixels wide by 480 pixels high, progressive
• 720 x 480i — 720 pixels wide by 480 pixels high, interlaced
• 640 x 480p — 640 pixels wide by 480 pixels high, progressive
Aspect Ratio — Indicates the aspect ratio of the video sent through HDMI —
4:3 or 16:9.
EDID Data
Indicates the video timing formats that were read from the Extended Display
Identification Data (EDID) register for the connected device, in particular the detailed
timing description blocks. The list displays all of the formats that the DCX3510-M could
read, up to a maximum of 12 formats. If the DCX3510-M cannot read any formats,
EDID Data is blank. An asterisk (*) after the aspect ratio means the DCX3510-M
supports the format. If more than twelve video timing formats are discovered, the
supported formats only are listed first, followed by up to twelve remaining formats.
1394 Information
If a connection is made to a 1394 device, the screen indicates:
•
•
•
Active Ports – number of active ports detected
Data XMission – if data flow is detected through the port
5C implementation – indicates the level 5C DTCP authentication currently
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Field
Description
•
•
•
•
•
•
employed on the 1394 interface
Copy Control - level of copy control in the 1394 content. Valid values include:
‘Copy Free’, ‘Copy Once’, ‘No Copies’, ‘Copy Never’.
Nodes - indicates if the set-top terminal is the cycle master node, the IRM node,
and/or the root node on the 1394 bus.
Loop Detected - indicates if a loop exists on the 1394 bus.
EUI – device identifier
Number of connected devices and associated device Identifier
MPEG4 Passthrough – indicated if MPEG4 content is passed through to the 1394
device. The user can enable or disable MPEG4 Passthrough by pressing the
MENU key while on the 1394 Status OSD diagnostics screen (selection mode is
indicated by ‘>>>’), then pressing SELECT key to toggle between Enable and
Disable.
DVR/Hard Drive Status
This three-page diagnostic displays the DVR and hard-drive status.
Figure 41: DVR/Hard Drive Status Diagnostic Screens
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Table 22: DVR/Hard Drive Status Diagnostic Field Descriptions
Field
Description
Enabled
Indicates whether the DVR is enabled, based on the DCX3510-M Connected State
(CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard
disk installed and functional):
OSD
Front panel
Description
True
En
DVR enabled
Front Panel
OSD
Description
False
Un
DVR disabled
Stream Indexer
Ver.
The stream indexer version number, without leading zeros; for example, version
0000000065 is displayed as 65.
Content Record
Ver.
The content record version number, displayed without leading zeros.
Encoder
Encoder Not Installed
Number
Encoder Not Installed
Type
Encoder Not Installed
Quality
Encoder Not Installed
Drive
The drive type — IDE or
NOT AVAILABLE (neither
enabled nor configured).
Record
Capacity
Remaining
The remaining recording
capacity, in bytes.
Number of
Installed Drives
The number of internal and external hard drives, up to a maximum of 9.
Drive
The identification number sequentially assigned to each installed drive and whether the
drive is Internal or External.
Model Number
The drive model number assigned at the factory.
Device ID
A text string of up to 20 characters that identifies the disk drive; N/A is displayed if the
value is invalid or cannot be retrieved.
Type
The drive type — IDE, 1394, USB, or Unknown.
Total Size
The drive size in decimal GB. (1 decimal GB = 1 x 109 bytes. For example,
120 decimal GB = 120 x 109 bytes.)
System, GPFS,
DVR Content,
and DVR Index
The space used and allocated in MB for each of the internal hard drive’s partitions —
System, GPFS, DVR Content, and DVR Index (1 binary MB = 220 bytes). N/A displays if
the value is invalid or cannot be retrieved.
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Field
Description
State
The hard drive state:
• Standby — The hard drive is working normally, but is at rest (the State returns to
Active any time disc access is necessary).
• Active — The hard drive is accessing data.
• Failed — The hard drive hardware has failed.
Temp (F)
For an internal hard drive only, its temperature in degrees F.
Max Temp
For an internal hard drive only, its maximum temperature in degrees F.
Over Temp
Indicates whether the drive is excessively hot:
• Yes — The internal drive temperature exceeds 140º F (60º C). The LED Over-Temp
Indicator is on and remains lit until the next over-temp sample is taken (at least once
an hour).
• No — There is no over temp problem.
Count
The cumulative number of times that the hard drive temperature has been measured
over 60º C, with the temperature checked at least once an hour.
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Diagnostics
DOCSIS Status
This three-screen diagnostic displays status information for the embedded cable modem
(eCM):
Figure 42: DOCSIS Status Diagnostic Screens
Table 23: DOCSIS Status Diagnostic Field Descriptions
Field
Description
DOCSIS Enabled
For a DOCSIS-enabled set-top, YES. Otherwise, NO.
Acquire DS Channel
The DOCSIS downstream channel acquisition status:
• YES — The downstream channel is acquired.
• NO — The set-top is acquiring the downstream channel.
• N/A — The value is invalid, cannot be retrieved, or DOCSIS is not enabled.
Obtain US
Parameters
The DOCSIS upstream channel descriptor (UCD) acquisition status:
• YES — The UCD is acquired.
• NO — The set-top is acquiring the UCD or the downstream channel.
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Field
Description
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
Establish IP
Connectivity
Displays whether the cable modem has acquired its IP address, typically from a
Dynamic Host Configuration Protocol (DHCP) server:
• YES — The IP address is acquired.
• NO — The set-top is acquiring its IP address.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
Obtain
Configuration File
Displays whether the cable modem has downloaded its DOCSIS cable modem
configuration file from the TFTP server:
• YES — The cable modem configuration file has been successfully downloaded.
• NO — The set-top is downloading its cable modem configuration file.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
eCM Registered
Displays whether the embedded cable modem has registered with the cable
modem termination system (CMTS):
• YES — DOCSIS registration is complete.
• NO — DOCSIS registration is in progress, or the set-top could not register.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
Network Access
Displays whether the cable modem has been granted access to the DOCSIS
network:
• YES — The cable modem was granted DOCSIS network access.
• NO — The set-top is obtaining DOCSIS network access.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
Initialize BPI
The Baseline Privacy Interface (BPI) status:
• YES — BPI has been successfully initialized for the cable modem.
• NO — BPI initialization is in progress, has failed, or was not requested by the
network.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
System Up Time
The Days, Hours, Mins (minutes), and Seconds the DOCSIS system has been
operational. If the value is invalid or cannot be retrieved, or if DOCSIS is not
enabled, each field displays zeros.
IP Addresses
The Cable Modem and Set-Top IP addresses in dotted-decimal format
xxx.xxx.xxx.xxx. Each byte value is padded with zeros when necessary. For
example, 10.0.1.10 is displayed as 010.000.001.010. If the value is invalid or cannot
be retrieved, or if DOCSIS is not enabled, 000.000.000.000 is displayed.
MAC Addresses
The Cable Modem and Set-Top MAC address in hexadecimal format
xx:xx:xx:xx:xx:xx. Each byte value xx ranges from 00 to FF and is padded with
zeros when necessary. For example,0:0:2D:1:F1:D is displayed as
00:00:2D:01:F1:0D. If the value is invalid or cannot be retrieved, or if DOCSIS is not
enabled, 00:00:00:00:00:00 is displayed.
Downstream Channel (carries data from the headend to the set-top)
Carrier Lock
• YES — The cable modem is locked to a DOCSIS downstream channel.
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Field
Description
• NO — The cable modem is not locked to a downstream channel.
• N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
Frequency
The center frequency of the channel to which the DOCSIS downstream channel
receiver is tuned. It can be 54 to 860 MHz. If the value is invalid or cannot be
retrieved, downstream Carrier Lock is No; if DOCSIS is not enabled, N/A is
displayed.
LKC
The last known carrier (LKC); the frequency of the last tuned downstream channel
used if the embedded cable modem enters hunt mode. It can be 54 to 860 MHz. If
the value is invalid or cannot be retrieved, Carrier Lock is No; if DOCSIS is not
enabled, N/A is displayed.
Mode
The DOCSIS downstream channel modulation: QAM 64 or QAM 256. If the value is
invalid or cannot be retrieved, Carrier Lock is No; if DOCSIS is not enabled, 000 is
displayed.
Power Level
The downstream channel power level in dBmV. If the value is invalid or cannot be
retrieved, Carrier Lock is No; if DOCSIS is not enabled, 000 is displayed.
SNR
The estimated downstream channel carrier signal-to-noise ratio in the format
xx.x dB. It is the value reported as SNR in the MIB. If the value is invalid or cannot
be retrieved, Carrier Lock is No; if DOCSIS is not enabled, 00.0 is displayed.
Upstream Channel (carries data from the set-top to the headend)
Frequency
The center frequency of the channel to which the DOCSIS upstream channel
receiver is tuned. It can be 5 to 42 MHz. If the value is invalid or cannot be
retrieved, Carrier Lock is No; if DOCSIS is not enabled, N/A is displayed.
Mode
The DOCSIS upstream channel modulation: QPSK, QAM 8, QAM 16, QAM 32,
QAM 64, or QAM 128. If the value is invalid or cannot be retrieved, or if DOCSIS is
not enabled, N/A is displayed.
Channel ID
The upstream channel identifier 0 to 255. If the value is invalid or cannot be
retrieved, or if DOCSIS is not enabled, N/A is displayed.
Power Level
The upstream channel power level in dBmV. If the value is invalid or cannot be
retrieved, or if DOCSIS is not enabled, 000 is displayed.
Symbol Rate
The upstream channel symbol rate in mega-symbols per second. If the value is
invalid or cannot be retrieved, or if DOCSIS is not enabled, 0.000 is displayed.
Known MAC
Addresses
Displays up to 32 MAC addresses learned by the DCX3510-M cable modem,
including the Set-Top MAC and future MAC addresses assigned by DSG, in
hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary. If the value is
invalid or cannot be retrieved, or if DOCSIS is not enabled, no values are displayed.
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Diagnostics
Application Specific Information
This diagnostic displays information about application servers:
Figure 43: Application Specific Information Diagnostic Screen
Table 24: Application Specific Information Diagnostic Field Descriptions
Field
Description
Server# Name
The application server name of up to 14 alphanumeric characters. It is blank if the value
is invalid or no value can be retrieved.
Srvr # IP Addr
The application server’s IP address in dotted-decimal format xxx.xxx.xxx.xxx; the range
of each xxx is from 0 to 255. It is blank if the value is invalid or no value can be retrieved.
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Diagnostics
Interactive Status
This diagnostic describes the interactive information that is displayed only when the Thin
Client platform is running. The information on the OSD and front panel is updated at least
once every five seconds while the diagnostic is displayed. This is an example of a code
module display with status descriptions:
Figure 44: Interactive Status Diagnostic Screen
Figure 45: Interactive Status Front Panel Display
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Table 25: Interactive Status Diagnostic Field Descriptions
Field
Description
IP Address
The IP address in dotted-decimal format xxx.xxx.xxx.xxx assigned by the NC 1500
to the DCX3510-M. 0.0.0.0 is displayed if the IP address is not configured or
unknown.
UPM
The upstream modem address value is the same as the terminal ID assigned by the
DAC 6000. It is a unique, system-generated, eight-digit integer between 1 and
16777215. 00000000 is displayed when the UPM is not configured or if it is
unknown.
Upstream ID
A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the
DCX3510-M. 0000 is displayed if the Upstream ID is not configured or if it is
unknown.
Downstream ID
A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the
DCX3510-M. 0000 is displayed if the Downstream ID is not configured or if it is
unknown.
State
The interactive status of the DCX3510-M:
Front Panel
OSD
Description
U
UNCONFIG
The DCX3510-M is not configured for
the interactive system, and the
platform should run as pre-interactive.
C
MAC_CONNECT
The DCX3510-M is waiting to establish
a connection to the MAC PID Stream.
Front Panel
OSD
Description
I dc
INIT_WAIT_DC_OR_C
The DCX3510-M is in the interactive
initialization state and waiting for the
default configuration or the contention
channel list messages.
IL
WAIT_LM_ACK
The DCX3510-M is in the interactive
initialization state and waiting for Link
Management Response ACK for Local
Address Message.
I SO
WAIT_SO_ACK
The DCX3510-M is in the interactive
initialization state and waiting for a
Sign On acknowledgement.
I LA
WAIT_LA_OR_SO
The DCX3510-M is in the interactive
initialization state and waiting for
Logical Address or Sign On with
verification Frequency message.
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Diagnostics
Field
Description
SI
INIT_STOPPED
The DCX3510-M is in the interactive
initialization state and the TransMode
has stopped.
r dc
RUN_WAIT_DC_OR_C
The DCX3510-M is in the interactive
state and waiting for the default
configuration or the contention
channel list messages.
r
RUNNING
Interactive state is running, sending
idle messages, and waiting for any
prepare for poll or MAC messages.
S
RUN_STOPPED
The interactive run state has stopped
and DCX3510-M is waiting for status
or a transmission control message.
00
INVALID
The interactive state is unknown or
invalid.
MAC Abort Cntr
This counter increments every time the MAC layer reaches the cell abort count
limit. It is reset by the successful upstream transmission of a cell: for example,
when the DCX3510-M receives an ACK. If the counter reaches the MAC abort
count limit, the DCX3510-M assumes the MAC layer is unavailable due to noise,
congestion, or some other problem. The DCX3510-M stops transmitting data
upstream, reports an error to the calling function, and attempts to re-enter the
network using the initialization process. 0000 is displayed as the default or the MAC
Abort CNTR is unconfigured or unknown.
Socket Port State
The socket mode and activity:
UNUSED — The socket is not being used.
OPENED — The socket is open.
READY — The socket is ready to send or receive.
RECEIVING — The socket is receiving data from the application server.
SENDING — The socket is sending data to the application server.
• UNKNOWN — The socket state is invalid or unknown.
•
•
•
•
•
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Diagnostics
Connected Home
This diagnostic displays the connectivity and status of the Connect Home Network.
Figure 46: Connected Home Diagnostic Screens
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Table 26: Connected Home Diagnostic Field Descriptions
Field
Description
RF Freq
Frequency on which the Connected Home network is communicating.
MoCA
MoCA network status.
RF Password
RF Password is used when the MoCA network has privacy enabled.
Nodes
Node number for each member of network.
Dev(#Ses)/Ver
Number of active content sessions running on each member of network.
MAC/IP
Hardware and Network addresses for each member of the network.
Collecting
Data
Displays whether data collecting is taking place on the network.
To Node
Nodes currently sending data over the network.
From Node
Nodes currently receiving data over the network.
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Troubleshooting
Troubleshooting
6
The following information can help troubleshoot some more common issues. If problems
still occur after performing the diagnostics, call the TRC for assistance as described in
the Introduction section of this manual.
Problem
Possible Solution
The DCX3510-M
will not power on
• Verify that the AC power cord is connected to the DCX3510-M and an
The remote
control does not
work
• Verify that the remote control is in Cable mode.
• Verify that the remote is programmed for Motorola remote codes.
• Verify that there are no obstructions between the remote control and the
AC outlet. Unplug the DCX3510-M from the AC outlet, plug it back in,
and then press the POWER button.
• If the DCX3510-M is connected to a switched outlet on another unit,
verify that that unit is powered on. Unplug the power cord from the
DCX3510-M’s AC outlet, plug it back it in, and then press the POWER
button. It is recommended to use an unswitched outlet, if possible.
• Press the POWER button on the DCX3510-M’s front panel instead of the
remote control. The batteries in the remote control may be depleted.
DCX3510-M. Aim the remote control directly at the DCX3510-M front
panel, not the TV or VCR.
• The angle between the remote control and the DCX3510-M may be too
large. Stand in front of the DCX3510-M and not too far to either side.
• Press and release operation keys one at a time, firmly and deliberately.
• Check the batteries in the remote control. Install new batteries if
needed.
There is no audio
when viewing
cable channels
• Verify that the mute button on the remote control has not been pressed.
Press mute on the remote control to restore sound.
• If the DCX3510-M audio output is connected to the TV, verify that the
mute button on the TV has not been pressed.
• If the DCX3510-M audio output is connected to a home theater receiver,
verify that the receiver is set to the appropriate input source and the
mute button on the receiver has not been pressed.
• Verify that you have the correct cables for the audio connections.
• Verify that the audio cables are firmly connected between the DCX3510M and the audio playback device (TV, receiver, DVD player, etc.).
There is no audio
from the center
and/or surround
speakers of a
home theater
receiver
connected to the
DCX3510-M
Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1]
surround sound. In some cases, the programs may only contain left and
right stereo audio.
• Verify that the S/PDIF cable (optical) is firmly connected to the DCX3510-
M and the home theater receiver.
• Verify that the home theater receiver is set to a surround sound audio
mode (Dolby Pro Logic®, Dolby Pro Logic II®, Dolby Pro Logic IIx®).
• Verify that the receiver is properly configured to work with all connected
speakers.
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Troubleshooting
Problem
There is no video
on the TV screen
Possible Solution
• Verify that the TV is powered on and set to the appropriate input source
for the DCX3510-M.
• Verify that the DCX3510-M is powered on and tuned to an authorized
cable channel.
• Verify that all video cables between the DCX3510-M and the TV are
firmly connected.
• Verify that the coaxial cable feed is firmly connected to the DCX3510-M
and the wall jack.
• If the DCX3510-M video output is connected to a home theater unit,
verify that the home theater unit is powered on and set to the
appropriate input source.
• If the DCX3510-M video output is connected to a TV through an HDMI
connection, power off the TV and then power off the DCX3510-M. Wait
one second and then power on the devices.
Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i)
available on the DCX3510-M.
1. Ensure that your DCX3501 is plugged into a power outlet and is turned
off.
2. Press the MENU key on the remote control. Your settings are displayed
on the DCX3501 front panel display.
3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.
4. Press the ► key to cycle through the available output formats until a
picture displays on the TV.
No graphics or
program guides
appear on the
screen
If you use the IEEE-1394 connection, on screen graphics, including closed
captions and program guides, are not displayed by the DCX3510-M. Onscreen graphics and captions may still be overlaid by your TV, if enabled.
Use HDMI or component video instead.
No closed
captions display
• Verify on the User Settings menu that closed captions are enabled on
the DCX3510-M.
• Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
There are black
bars to the right
and left of the
picture
There are black
bars above and
below the picture
Widescreen TVs display 4:3 programs in this format unless set to Stretch.
If the DCX3510-M is connected to a widescreen TV, verify that the TV
TYPE is set to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the
left and right of the picture. These programs are broadcast in 16:9 HD
formats, even though the video is not 16:9.
All 4:3 HDTVs display HD programs in letterbox format (black bars above
and below the picture) because of the shape of the display screen. Set the
TV TYPE to 4:3 Pan-Scan. This enables the DCX3510-M to remove the
black bars above and below the picture when possible
Some SD programs are broadcast in the letterbox format with black bars
above and below the picture. Some widescreen TVs offer a zoom feature
that may be able to remove the black bars (see the TV manual for
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Troubleshooting
Problem
Possible Solution
information about zooming 4:3 video).
There are black
bars on all four
sides of the
picture
This may occur on a 16:9 TV if the active video for an SD broadcast is in
letterbox format. To confirm, wait for a commercial or look for a graphic,
such as a network logo. If the commercial fills the screen from top to
bottom, or the graphic appears below the active video, the program is
being letterboxed by the broadcaster. Minimize this by activating the zoom
feature on the TV.
A broadcast may include black bars on either side of a widescreen
broadcast. This is called a hybrid aspect ratio and results in a black border
around the video on a 4:3 TV. Because this is part of the broadcast, the
DCX3510-M cannot correct the video. You may be able to minimize the
border using the zoom feature on the TV.
Colors do not
appear correctly
Be sure to match up each signal to the same YPbPr connection on the TV.
Otherwise, colors will not appear correctly on the TV.
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