Siemens 300 H User guide

s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 economy,
optiPoint 500 b asic, optiPoint 50 0 standard optiPoint 50 0 advance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 30 0 E/300 H, all
Versions
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
Important Notes
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æ page 92). The use of other manufacturers’ accessories may be dangerous and will render the warranty and
approval null and void.
Never open the telep hone set or an add-on unit. If any prob lems arise,
get in touch with System Sup port.
The telephone must not come into contact with abrasive liquids or liquids which are liable to d iscolor it, such as tea, coffee, fruit juices or soft
drinks.
Care of the telephone Æ p age 96.
CE label
The CE symbol certifies compliance of this equipment with the EU directives.
Environmental label
This device has been manufactured in accord ance with our certified environmental management system (ISO 14001). This process ensures
that energy consumption and the use of p rimary raw materials are kept
to a minimum, thus reducing waste production.
2
Basic Usage Instructions
Basic Usage Instructions
optiPoint 500
ec onomy
basic
standard
advanc e
Function keys
12
12
12
19
-
-
9
9
Full-duplex handsfree function
Display illumination
-
-
-
9
Headset connection
-
-
-
9
USB interface
-
9
9
9
Interface for add-on equipment
-
9
9
9
Option bay
0
1
1
2
The optiPoint 500 economy/ basic/standard
Keys for telephone settings
Display
Fixed function keys
Handset
Speaker for open
listening
Handsfree conversing microphone
(optiPoint 500 st
Dialing
keypad
Key for confirming
Key for scrolling to
a function
functions
Permanently assigned function keys (example ):
Variant :
Service Menu
Call pickup
Call pickup
Redial
Call park
Call park
Mailbox
Disconnect
Disconnect
Speaker
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
*
*
*
*
*
Show used line
Ringer cutoff
[Line] own
[Line] own
[Line] own
3
Basic Usage Instructions
optiPoint 500 advance control panel with optiPoint key modules
Keys for telephone settings
Display
Fixed function keys
Handsfree conversing microphone
Handset
Speaker
for open
listening
Shift
key for
second
key level
Dialing
keypad
Key for
confirming
a function
Key for scrolling optiPoint 500 key module with
to functions
additional programmable keys
Permanently assigned function keys
for basic, enhanced, multiline and team functions (exam ple):
Variant:
Se rvice Menu
Call pi ckup
Call pi ckup
Redi al
Call park
Call park
Mailbox
Disconnect
Speaker
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
Disconnect
*
*
*
*
*
Show used line
Ringer cutoff
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
* keyset configuration (Æ page 69) with line keys on the optiPoint 500 key mod ule.
4
Basic Usage Instructions
Step by Step
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
have the following meanings:
C Lift the handset.
I Replace the hand set.
D Enter number or code.
J or K
Press the setting keys on the telephone.
Service Menu
Press the key.
Speaker
Press the key that is lit.
Chef
Press the key that is flashing.
Con sultation?
The selection option is shown on the d isplay.
Confirm with key
.
Ringer pitch?
Look for the selection option.
Press keys
until the selection option appears on
the display.
Then confirm with key
.
Display
Callback?
P lease dial?
>
Line 1 contains instructions or acknowledgment messages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of
. If the character ">" is
visible on the right-hand sid e, there are further selection
options, which can then be accessed using
.
5
How to activate functions
Step by Step
How to activate functions
... directly
Cer tain functions can be selected directly in the idle
state, for example:
Make your selection with
.
Var. call forw. o n?
and confirm it with
Other functions can be selected directly in certain
call situations.
You dial a number b ut the other par ty is busy:
Confirm with
Callback?
.
or
Make your selection with
and dial another number.
Dial again?
, confirm it with
... via the Service Menu
First press the Service Menu key. You are then offered
a number of selection options. Example: suppressing
the number display at the called party (Æ page 21):
Press the key.
S ervice Menu
A; Use the service code to switch to the Display Suppres-
sion function. The service codes are listed in the quickreference operating instructions (appendix).
or
S ervice Menu
Press the key.
Additional fu nctio ns?
Make your selection with
.
Display su ppression?
Select again with
and confirm it with
and confirm with
.
... using a function key
You can activate directly a Hicom function that you have
saved on a key (Æ page 50), for example
Waiting call on/off
6
Press the key. The function is executed.
How to activate functions
Step by Step
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu and on the function
keys.
Additional multiline and team functions
Æ page 69
These are configured by System Sup port. You can use
the multiline and team functions in addition to the basic
and enhanced-convenience functions. A telephone with
line keys is identifiable by the fact that your number and
the numbers of your colleagues have been assigned to
line keys. You have access to all lines and you can also
make calls via several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on several lines simultaneously.
Additional executive/secretary functions
Æ page 86
These are configured by System Sup port. You can use
the executive/secretary functions in addition to the basic and enhanced-convenience functions. A telephone
with an executive/secret ary configuration is identifiab le
by the executive or secretary line keys for d irect calls to
the executive or to the secretary’s office. An executive/
secretary telephone also has an intercept key, while a
secretary’s telephone has a pickup and a deputy key.
7
How to activate functions
Step by Step
How to make best use of your telephone
•
•
No doubt you have colleagues or outside business
associates to whom you make frequent calls. You
can save a great deal of time and effor t by storing
these numbers on keys (Storing a speed dialing
number on a key Æ page 48).
All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function(Æ page 40).
Basic and enhanced-convenience functions
8
Contents
Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3
The optiPoint 500 economy/basic/standard . . . . . . . . . . . . . . . . . . . . . . . 3
optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4
How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to activate functions . . . . . . . . . . . . . . . . . . . . . 6
... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
... via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional multiline and team functions . . . . . . . . . . . . . . . . . . . . . . .
Additional executive/secretary functions . . . . . . . . . . . . . . . . . . . . . .
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . .
6
6
6
7
7
7
7
8
Ø Basic and enhanced-convenience functions
Answering calls and Making calls . . . . . . . . . . . . 15
Answering a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . .
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching to sp eakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the call waiting function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . .
Answering the waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Retrieval from mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the mailbox function (optional) . . . . . . . . . . . . . . . . . . . . . . . . . .
Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Incoming call on loudspeaker (voice calling) . . . . . . . . . . . . . . . . . . . . .
Activating/d eactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/d eactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . .
Malicious call holding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
15
16
16
16
17
17
17
18
18
18
19
19
19
19
20
21
21
21
22
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9
Contents
Suppressing your number on called party’s display . . . . . . . . . . . . . . . 24
Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 24
Entering commands with tone dialing (DTMF suffix dialing) . . . . . . . . . 25
Calling several persons simultaneously . . . . . . . . 26
Making a second call (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . .
System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expand ing the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
26
27
28
29
30
31
32
32
Using saved numbers to make calls . . . . . . . . . . . 34
Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing a number from the call log . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting an entry from the call log . . . . . . . . . . . . . . . . . . . . . . . . . .
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Last number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing with individual speed dialing numbers. . . . . . . . . . . . . . . . . . . .
Dialing with system speed dialing numbers . . . . . . . . . . . . . . . . . . . . .
34
34
35
35
35
36
36
37
37
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you do not get through... . . . . . . . . . . . . . . . . . . . . 40
Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . .
Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . .
40
40
40
40
41
41
42
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting the ringing tone volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting the ringing tone pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
10
Contents
Adapting the speakerphone function to the acoustics of your room . . .
Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . . . .
Backlit Disp lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . .
Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the language for user prompts (displays). . . . . . . . . . . . . . . .
44
44
45
45
45
46
47
Storing numbers, system functions
and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing a rep ertory d ialing number on a key . . . . . . . . . . . . . . . . . . . . .
Storing a numb er for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing a caller’s number or a number that has been dialed . . . . . .
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saving ind ividual sp eed dialing numbers . . . . . . . . . . . . . . . . . . . . . . . .
Saving a function on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saving timed reminders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48
49
49
49
50
50
51
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52
Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 53
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating and deactivating forwarding using switch . . . . . . . . . . . .
Automatic call forward ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . .
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . .
Storing a destination for fax, PC or busy/
activating call forward ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking/deactivating call forwarding
for fax, PC or busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . .
54
54
57
60
60
61
61
62
63
63
64
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 65
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11
Contents
Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 65
Identification with the chip card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 67
Relocating with the telephone . . . . . . . . . . . . . . . . 68
Disconnecting the telephone from its present station line . . . . . . . . . . 68
Reconnecting the telep hone at the new station line . . . . . . . . . . . . . . . 68
Ø Multi-line and team functions
Making multiline and team calls . . . . . . . . . . . . . . 69
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The different states of line key lamps . . . . . . . . . . . . . . . . . . . . . . .
Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . .
Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . .
End ing a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding another party to a line (conference) . . . . . . . . . . . . . . . . . . .
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . .
Holding a call on a line key and picking it up again . . . . . . . . . . . . . . . .
Holding a call on a line key exclusively and picking it up again . . . . . . .
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storing and activating variable call forward ing for a line . . . . . . . . .
Storing and activating a fixed call
forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating fixed call forwarding for a line (without storing) . . . . . . .
Cancelling the fixed call forwarding destination . . . . . . . . . . . . . . . .
Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . .
Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . .
Picking up a specific team call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Having the number of the called station displayed . . . . . . . . . . . . .
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing station from hunt group/adding station to hunt group . . . . .
Automatic parking and resumption of a call . . . . . . . . . . . . . . . . . . . . .
Manual parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . . . .
12
69
70
70
71
71
71
72
73
74
74
75
75
75
75
76
76
77
77
78
78
78
79
79
80
80
81
81
82
82
82
83
83
Contents
Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The lamp statuses of direct station selection (DSS) keys . . . . . . . .
Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . .
Taking a call for a direct station selection (DSS) user . . . . . . . . . . .
84
84
84
85
85
Ø Executive/secretary functions
Making calls in an executive/secretary team . . . 86
Calling executive or secretary’s office . . . . . . . . . . . . . . . . . . . . . . . . . .
The lamp statuses of direct station selection (DSS) keys . . . . . . . .
Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . .
Taking a call for the executive in the secretary’s office . . . . . . . . . . . . .
Taking a call for the executive during a call in progress . . . . . . . . . .
Extending a call to the executive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . .
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . .
Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . .
Using second telep hone for executive . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/d eactivating call waiting for executive . . . . . . . . . . . . . . . . .
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the call signal function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Designating a dep uty for the secretary . . . . . . . . . . . . . . . . . . . . . . . . .
86
86
86
87
87
87
88
88
89
89
90
90
91
91
Ø All about the telephone
Labeling, documentation and accessories. . . . . . 92
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching a Station Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
92
93
93
94
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . .
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . .
96
96
97
98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
13
Contents
Ø Quick-reference operating instructions
(appendix)
14
Answering calls and Making calls
Step by Step
Answering calls and Making calls
Answering a call with the handset
The telephone rings. The caller is displayed.
C Lift the handset.
Ending a call:
I Replace the hand set.
Answering a call via the speaker key
(speakerphone)
The telephone rings. The caller is displayed.
Speaker
Press the key. The lamp lights up.
You are in speakerphone mode.
(Note: optiPoint 500 economy/basic does not have a microphone.)
J or K Increase or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Ending the call:
S peaker
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speakerphone.
• The speakerphone conversing equipment works
best at low volume settings.
• The ideal distance between yourself and the telephone for speakerphone conversing is ap prox.
20 inches.
15
Answering calls and Making calls
Step by Step
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other p arty that you are
switching to the speaker.
Precondition: You are making a call with the handset.
To activate:
Press the key. The lamp lights up .
Speaker
To deactivate:
Press the key. The lamp goes out.
S peaker
Switching to speakerphone
This function is not available with the optiPoint 500
economy/basic.
Precondition: You are making a call with the handset.
Speaker
and
I Hold the key down and replace the handset. Then release the key and continue the call.
Switching to the handset
Precondition: You are on the phone in speakerphone
mod e.
C Lift the handset. Continue the call.
16
Answering calls and Making calls
Step by Step
Using the call waiting function
When you are expecting an imp or tant call, you should
activate the call waiting function. A waiting call is signaled to you if you are on the phone. You can then either
accept or disregard the waiting call.
Activating/deactivating call waiting
Press the key. The lamp lights up.
Service Menu
;: Enter the service code.
or
Switch es?
Select and confirm.
Call waiting
Select and confirm.
and
Activate?
or Confirm.
Deactivate?
Answering the waiting call
Precondition: You are on the phone. Call waiting is activated.
You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Waiting call
Ending the waiting call, resuming the first call:
Press the key.
Disconnect
or I
C Replace the hand set and lift it again.
17
Answering calls and Making calls
Step by Step
Using the mailbox
Callers who dialed your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).
Retrieval from mailbox
The lamp is list if there are new entries in the mailbox.
Press the key.
The first entry is d isplayed. Keep p ressing the mailbox
key to see the other messages.
Mailbox
Meaning of the display:
Jones
Call
"Call" = callback request
for example, from Mr. Jones
Answering a callback request
Jon es
Waiting call
18
Call
The callback request is displayed.
Select and confirm.
The user is called.
Answering calls and Making calls
Step by Step
Deleting mailbox entries
The required entry is displayed.
Delete?
Select and confirm.
You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This designates the message as "old", thereby making it deletable.
Terminating mailbox retrieval:
Mailbox
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath Xpressions) can use it by
calling the messaging extension, for example, set up
call forwarding t ypes and check available messages.
Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on Æ page 54.
Timed reminders
Precondition: You have saved a timed remind er
(Æ page 51). When the saved time has been reached:
Reminder:
The telephone rings.
C Lift the handset. The time of the reminder is displayed.
I Replace the hand set.
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is displayed before the reminder is canceled.
19
Answering calls and Making calls
Step by Step
Incoming call on loudspeaker
(voice calling)
A colleague addresses you d irectly over the speaker.
The speakerphone mode is automatically activated (not
with optiPoint 500 economy/basic).
Answering via sp eakerphone is immediately possible.
or
C Lift the handset and reply.
You can ad dress the colleague directly
(Æ page 24).
20
Answering calls and Making calls
Step by Step
Activating/deactivating stop voice
calling
You can prevent other persons from making direct calls
to you. Any attempt to ad dress you directly via the loudspeaker will be changed to a normal call.
Press the key. The lamp lights up.
Service Menu
;< Enter the service code.
or
Switch es?
Select and confirm.
Voice call protect?
Select and confirm.
and
Activate?
or Confirm.
Deactivate?
Answering a call on the headset
Precondition: Your optiPoint 500 basic or standard
needs to be equipped with the optiPoint acoustic ad apter. The optiPoint 500 advance already has a headset
connection. The headset is connected. The headset key
has been configured.
H eadset
The lamp flashes when a call is received.
Press the key to answer the call.
Ending the call:
Headset
Press the key. The lamp goes out.
Activating/deactivating do not disturb
If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then
hear busy tone, while external callers are forwarded to
the attendant. System Support can also set up destinations for forward ing internal and external calls, such as
to your mailbox.
Precondition: System Sup port has enabled the do not
disturb function for all HiPath 4000 users in your system.
21
Answering calls and Making calls
Step by Step
Press the key. The lamp lights up .
Service Menu
;; Enter the service code.
or
Switch es?
Select and confirm.
Do not distu rb?
Select and confirm. The display indicates whether the
d o not disturb facility has b een activated or d eactivated.
and
Activate?
or Confirm.
Deactivate?
If do not disturb is active, you hear an alerting
tone when you lift the handset.
The attendant can override the do not disturb
function to speak to you.
If System Suppor t has disabled the do not disturb
facility for the HiPath 40 00 system, the option "d o
not disturb" does not appear in the Service Menu.
Malicious call holding
You can trace a malicious external caller. The caller’s
number can be registered during the call or for up to 30
seconds after the call. Do not replace the handset.
Press the key. The lamp lights up .
Service Menu
A< Enter the service code.
or
Additional fu nctio ns?
Select and confirm.
Call tracing?
Select and confirm.
If malicious call holding was successful, your network carrier will have the saved d ata. Contact
System Support!
22
Making calls
Step by Step
Making calls
Dialing with the handset off-hook
C Lift the handset.
E Internal: Enter the number.
External: Enter the external code and the number.
The called party is busy or does not answer:
I Replace the hand set.
Dialing with the handset on-hook
E Internal: Enter the number.
External: Enter the external code and the number.
The called party answers. The call is on your speaker:
C Lift the handset.
or When handset is on-hook: speakerp hone (This function
is not availiable for the optiPoint 500 economy/basic).
The called party is busy or does not answer:
S peaker
Press the key. The lamp goes out.
23
Making calls
Step by Step
Suppressing your number on called
party’s display
Suppression of the number indication only applies to
the next call and is not saved together with the redial
function.
Press the key. The lamp lights up .
Service Menu
A; Enter the service code. Dial tone can be heard.
or
Additional fu nctio ns?
Select and confirm.
Display su ppression?
Confirm. Dial tone can be heard.
and
E Enter the other party’s number. If the call is answered,
your number does not appear on the called party’s disp lay.
Direct call to a colleague via
loudspeaker (voice calling)
You can make a direct call to an internal HiPath 4000 or
Hicom 300 E/H user via the loudspeaker in his or her
telephone.
Precondition: Your telephone has a "voice calling" key.
Voice calling
Press the key.
E Enter the number.
Wait for voice calling tone.
C Lift the handset and speak to the other party.
or If the handset is on-hook: hand sfree conversing.
If the called part y has activated the stop voice
calling facility (Æ page 21), he or she receives
voice calling as a normal call.
24
Making calls
Step by Step
Entering commands with tone dialing
(DTMF suffix dialing)
This feature is not applicable for UK and other
countries using tone dialing (default).
After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an
automatic information or switching system - by dialing
commands in DTMF mode
(DTMF = dual-tone multifrequency dialing).
Press the key. The lamp lights up.
Service Menu
A: Enter the service code.
or
Additional fu nctio ns?
Select and confirm.
DT MF suffix dialin g?
Select and confirm.
You can now enter commands with keys 0 to 9, the star
key and the pound key.
DTMF mod e is deactivated as soon as the connection is cleared down.
The "DTMF suffix dialing" display may appear after you enter the number, dep ending on the PBX
configuration. You can then proceed to enter
commands as soon as you have dialed a number.
25
Calling several persons simultaneously
Step by Step
Calling several persons
simultaneously
Making a second call (consultation)
During a call in progress you can set up a second call,
for example, to obtain information. The first part y is
p laced on hold.
Con sultation?
Confirm.
E Make your call to the second part y.
Release the second call – return to the first call:
Release and return?
Confirm.
Alternating between two calls
(toggling)
Precondition: You have either made a second call (see
above) or taken a waiting call (Æ page 17) during a call
in progress.
To switch to the waiting party:
Toggle?
Select and confirm.
Release the present call – return to the other call:
Release and return?
26
Select and confirm.
Calling several persons simultaneously
Step by Step
Setting up a conference call:
Con feren ce?
Confirm.
An alerting tone indicates that all three users have been
interconnected to form a conference circuit.
System-supported conference
In a system-sup ported conference you can includ e up to
8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive
users - they can only be included in an existing conference.
You can include users and conferences from a distant
system in your conference. The distant users can set up
and extend their own conference. The memb ers of this
conference are included in your conference. But they
cannot execute or use the following functions.
The following functions are supported for all conference
members with a system telephone:
•
•
•
•
•
•
•
•
Setting up a conference when calling a user or receiving a call or making a consultation call or receiving a second call.
Accepting a waiting call and including the caller in
the conference.
Toggling between the conference and a consultation call or waiting call.
Holding a consultation call during a conference and
adding it to the conference.
Interconnecting conference members from two independent conferences via a distant network.
Putting the conference on hold, if line keys are installed.
Receiving overview of all conference members.
Transferring the conference to a new user.
The functions listed above can b e carried out by all conference members at the same time.
27
Calling several persons simultaneously
Step by Step
Setting up a conference
You can set up a conference from any of the following
t ypes of connection:
•
•
•
single call
consultation call
waiting call
Starting a conference from a single call
You want to set up a conference.
You receive a call.
or
E You call another user.
Select and confirm.
Start conference?
E Call the second user.
Announce that a conference is to b e set up.
Confirm.
You will receive the message "1 is your position".
Con feren ce?
Conf.
1-2-3
This question will then be disp layed.
Add on to conference?
Setting up a conference from a consultation call
You are connected to one user and call a second user.
Con sultation?
Confirm.
E Call the second user. The second user answers, you announce the conference.
Con feren ce?
Select and confirm.
You will receive the message "1 is your position".
Setting up a conference from a waiting call
You are connected to one user and receive another call.
Waiting call
Con feren ce?
28
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The other
p arty is placed on hold.
Select and confirm.
You will receive the message "1 is your position". All
members are interconnected in a conference circuit.
Calling several persons simultaneously
Step by Step
Expanding the conference
Any member of the system conference can expand the
conference by
•
•
•
calling another user and adding this person to the
conference
adding a user to the conference from a consultation
call
accepting a waiting call and adding the caller to the
conference.
Calling and adding another user
You intend to call another user and to add this person to
the conference.
Select and confirm.
Add on to conference?
E Call the new user.
Announce the conference.
Confirm.
The user is added to the conference.
Con feren ce?
If the new user does not answer:
Confirm.
Return to co nferen ce?
Expanding the conference from a consultation call
You wish to make a consultation call during the conference.
Select and confirm. The conference is placed on hold.
Con sultation?
E Call a user. Make the consultation call.
Select and confirm to add the user from the consultation call to the conference.
Con feren ce?
or
Switch between the conference and the consultation
call.
Toggle?
or
Release and return?
Select and confirm to release the consultation call and
return to the conference.
29
Calling several persons simultaneously
Step by Step
Accepting a waiting call and adding it to the conference
If you receive a waiting call during the conference (call
waiting function is activated), you can add this user to
the conference.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The conference is placed on hold.
Waiting call
Select and confirm to add the waiting caller to the conference.
Con feren ce?
or
Switch between the conference and the waiting caller.
Toggle?
or
Select and confirm to release the waiting call and return
to the conference.
Release and return?
Transferring the conference
Any member can transfer the conference to a nonmemb er called using the consultation or expand conference
functions. The new user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call
Waiting function.
You are taking part in a conference.
Select and confirm. The conference is placed on hold.
Con sultation?
E Call a user.
or
Add on to conference?
Select and confirm.
E Call a user.
Announce that you are transferring the conference.
Transfer con feren ce?
Select and confirm.
You are disconnected from the conference.
I Replace the handset.
30
Calling several persons simultaneously
Step by Step
During the conference
You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a member.
Viewing member information
View members?
Select and confirm.
>
Next conference party? >
The display shows the name and call number of the other member with lowest member number.
Next con ference party? >
Confirm to display the next member.
No. member No.
1
or
Stop viewin g?
Select and confirm to end the display.
>
or
Release party?
Select and confirm to disconnect this member from the
conference. If there were only three members, the conference is now ended and the call continues as a twoparty call.
>
Disconnecting the last member added
You wish to disconnect the last member added to the
conference.
Remove last party?
Select and confirm. The last member added is disconnected. If there were only three members, the conference is now ended.
>
Putting the conference on hold
If line keys are installed (Æ page 69) you can put the
conference on hold and make a call on another line.
Press line key.
Line
or
Select and confirm.
Ho ld?
The conference will be put on hold. The following message is displayed: 1st line: "Conference", 2nd line: "On
hold".
Line
Press the line key on which the conference is being held
- you are reconnected to the conference.
31
Calling several persons simultaneously
Step by Step
Transferring a call
If the person you are conversing with wishes to be forwarded to one of your colleagues, you can transfer the
call to this third party.
Extending the call with prior announcement:
Con sultation?
Confirm.
E Call the other par ty and inform him or her that the waiting user wishes to be put through.
I Replace the handset. The two users are connected to
each other.
Extending the call without prior announcement:
Start transfer?
Select and confirm.
E Enter the number of the desired party.
I Replace the handset.
If a connection is not set up between the other
two par ties within 40 seconds, you are recalled.
You are then connected to the first par ty again.
Using the switchover button
The switchover button that must be configured by System Supp ort can be used for the following functions:
• consultation (return to the call b eing held or the conference being held )
• toggling
• accepting a waiting call
• accepting a group call
Waiting call
You hear a call-waiting tone. Information about the call
appears in the display.
S witchover
32
Press the flashing key to accept the waiting call. The
lamp is on.
Calling several persons simultaneously
Step by Step
Toggling
You are connected to two users. One user is waiting.
The switchover lamp is on
Switchover
Press the key to switch over to the other user. The first
user waits.
Consultation
You call a second user. The second user does not answer
Switchover
Press the key to return to the waiting user or the waiting
conference.
Group call
You are connected to a single user. A group call is signalled. Information about the group call appears in the
display.
S witchover
Press the flashing key to accept the group call. The first
user is placed on hold. The lamp is on.
33
Using saved numbers to make calls
Step by Step
Using saved numbers to make
calls
Using a call list (missed calls)
If you are unable to take an external and/or an internal
call, this call request is saved in a call log. Your telep hone can also be configured so that answered calls are
entered in this call log . Your telephone saves the last 6
outgoing and the last 12 incoming calls in chronological
order. Each call is assigned a time st amp. The display
b egins with the most recent (unanswered) entry in the
log . If several calls are received from the same user, a
new entry is not made for each call; instead, the time
stamp is updated for this caller.
Viewing the call log
Precondition: System Support has configured a call log
for your telephone.
Press the key. The lamp lights up .
Service Menu
:A: Enter the service code for incoming calls.
or :A; Enter the service code for outgoing calls.
or
Destinatio ns?
Confirm.
Call log?
Select and confirm.
In co ming calls?
Confirm.
or
Outgoing calls?
34
Select and confirm.
Using saved numbers to make calls
Step by Step
The first call in the call log is displayed:
User
32456 Hardy G.
Busy 25.10. 15.30
>
Date and time of the entry and reason for the entry.
The display begins with the most recent (unanswered)
call. If the party has called more than once, the numb er
of times this party called is displayed.
Displaying further calls from the list:
Next call?
Select and confirm.
Ending call log viewing:
S ervice Menu
Press the key. The lamp goes out.
Dialing a number from the call log
Precondition: You view the call log; the desired call is
displayed .
Waiting call
Select and confirm.
The user is called.
Deleting an entry from the call log
Precondition: You view the call log; the desired call is
displayed .
Delete?
Select and confirm.
Saved number redial
If your telephone is configured for this typ e of redialing,
you can save a number and then dial it later
(Æ page 49). You can redial the number at the push of a
button.
Redial
Press the key.
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
35
Using saved numbers to make calls
Step by Step
Last number redial
If your telephone is configured for this type of redialing,
each number dialed is saved for possible redialing.
Last no. redial
or E
Ente r th e code !
Press the key.
Enter your individual code for Last Numb er Redial
(if necessary, ask System Support).
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
Dialing with repertory keys
Precondition: You have saved a number on a repertory
d ialing key (Æ page 48).
Press the key with the saved number.
If the number is on the second level, press the shift key
b eforehand.
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
36
Using saved numbers to make calls
Step by Step
Dialing with individual speed dialing
numbers
Precondition: You have saved individual speed dialing
numbers (Æ page 50).
Press the key. The lamp lights up.
Service Menu
< Enter the service code.
or
Select and confirm.
Use speed dialin g?
and
9ïB Enter the speed dialing number.
The other party answers:
C Lift the handset.
or W ith the handset on-hook: speakerphone.
Dialing with system speed dialing
numbers
You will be supplied with a copy of the system (central)
speed dialing directory by System Sup port (for example) or you will find it in the inhouse telephone directory
or on your PC.
After selecting a speed dialing number, which is the
saved system p refix of another telecommunications
system, you can immed iately suffix-dial the station
number you require.
37
Making project calls
Step by Step
Making project calls
External calls can be assigned to specific projects.
Precondition: Project numbers (from 1 to 5) have been
configured for specific projects and you have a code for
the project in question.
Setting up a project call
Press the key. The lamp lights up .
Service Menu
E Enter a service code bet ween 61 (for project number 1)
and 65 (for project number 5).
E Enter the PIN.
or
Press the key. The lamp lights up .
Service Menu
P IN / COS?
Select and confirm.
P IN 1?
Confirm.
or/possibly
Select and confirm PIN2 - PIN5.
and
E Enter the external number.
Make your call in the usual way (Æ page 23).
Project call mod e is subject to a time limit. It is
deactivated automatically if you do not use your
telephone over a 5-minute period (for example).
38
Making project calls
Step by Step
Call duration display
The call duration display is configured by System Suppor t. The display shows either the duration of the call or
the cost of the call. The display can be switched off.
The call duration is shown in the first line on the right
with format HH:MM:SS and 24-hour system. The display appears ten seconds after the call has begun.
The cost display feature must be applied for from the
network operator and configured by System Support.
39
If you do not get through...
Step by Step
If you do not get through...
Using the callback function
If the telephone that you have called is busy or there is
no answer, you can request a callback. This also applies
to external calls via ISDN switching centers. This saves
your having to dial the number repeatedly. You are then
called back
• as soon as the other party terminates his or her call
• as soon as the other party makes a call
• as soon as the other party checks his or her mailbox
and responds to your callback request (Æ page 18).
Storing a callback request
Precondition: The internal called p arty is busy or there
is no answer.
Confirm.
Callback?
or
Callback?
Select and confirm (if the other party has programmed
call forwarding, you will be called back from the call
forwarding destination).
Answering a callback request
Precondition: A callback request has been saved.
The telephone rings. The Cancel Callback message informs you that this is a callb ack.
C Lift the handset. You hear ringing tone.
or
S peaker
Press the key. The lamp lights up. You hear ringing tone.
You are in speakerphone mode.
Rejecting a callback request
The telephone rings. The Cancel Callback message informs you that this is a callb ack.
Cancel callback?
Confirm.
or Let the telephone ring four times; d o not answer the
call.
40
If you do not get through...
Step by Step
Checking/cancelling saved
callback requests
Precondition: You have saved callback requests.
Display callback?
Select and confirm.
The oldest entry is d isplayed first.
Next callback?
Select and confirm to view further entries.
Canceling an entry that is displayed:
Delete?
Select and confirm.
Ending:
S ervice Menu
Press the key. The lamp goes out.
Camping on a colleague’s call
Precondition: The internal p arty whom you have called
is busy. You need to contact this person urgently.
Camp-on ?
Select, confirm and wait briefly.
Your colleague hears the call waiting tone. The call pickup key flashes on his or her telephone. If his or her telephone has a display, your name and/or number is indicated.
To camp on, you must have the ap prop riate class
of service.
Camp-on is not p ossib le if the called party is protected by the camp-on security function.
41
If you do not get through...
Step by Step
Overriding a colleague’s call (intrude)
Precondition: The station user whom you have called
is b usy. You need to cont act this colleague urgently.
Override?
Select and confirm.
Both the colleague and the other party hear an alerting
tone.
You can speak immediately.
To override, you must have the appropriate class
of service.
Override is not possible if the called party is protected by the Privacy function.
42
Telephone settings
Step by Step
Telephone settings
Adjusting the ringing tone volume
J or K Press one of the keys when the telephone is idle.
Ringer volume?
Confirm.
J or K To increase/decrease the volume: keep pressing the
keys until the desired volume level has been reached.
Save.
Adjusting the ringing tone pitch
J or K Press one of the keys when the telephone is idle.
Ringer pitch?
Select and confirm.
J or K Changing the pitch: keep pressing the keys until the desired pitch has been reached.
Save.
43
Telephone settings
Step by Step
Adapting the speakerphone function to
the acoustics of your room
This option is not available for the optiPoint 500 economy/basic .
To improve the clarity of voice transmission during
speakerphone conversations, you can adapt the microp hone sensitivity of your telep hone to suit the acoustics
of your room ("normal room"/"reverberating room"/
"soundp roofed room").
J or K Press one of the keys when the telephone is idle.
Han ds-free mode?
Select and confirm.
J or K Select the type of room (acoustics). Keep pressing the
keys until the required setting is displayed .
Save.
Setting the volume of the alerting tone
You hear the alerting tone, for example, when you receive a second call during a call in progress or when a
call has not been taken by any member of your group.
J or K Press one of the keys when the telephone is idle.
Alerting tone?
Select and confirm.
J or K To increase/decrease the volume: keep pressing the
keys until the required volume level has b een reached.
Save.
44
Telephone settings
Step by Step
Backlit Display
This function is only available with the
optiPoint 500 advance.
When using the optiPoint 50 0 advance, for example,
when entering a number, the display’s backlight automatically turns on. The backlight turns off a few seconds
after you have finished activity.
Adjusting the display contrast (only
HiPath 4000)
The display has four contrast levels that you can set according to your light conditions.
J or K Press one of the keys while the phone is idle.
Select and confirm.
Display?
Display co ntrast?
>
Select and confirm.
J or K Change the display contrast. Press the key repeatedly
until the desired level is obtained
Save.
Adjusting the angle of the display
By swivelling the display unit, you can adjust it so that
you can read the displays clearly from your normal sitting position.
45
Telephone settings
Step by Step
Locking your telephone
You can prevent unauthorized persons from using your
telephone (and the telephone directory) during your absence.
Precondition: You have been assigned a personal identification number (PIN) by System Support.
Preventing unauthorized dialing:
Press the key. The lamp lights up .
Service Menu
?@ Enter the service code.
or
P IN / COS?
Select and confirm.
Chan ge COS?
Select and confirm.
and
In the case of optiPoint 50 0 advance, optiPoint 500 basic and optiPoint 50 0 standard with chip card
reader: Insert the chip card. All lamps light up briefly.
Chip card
reader:
Insert
chip card
Input is followed by the display:
"Executed".
Remove the chip card again.
When the telephone is disabled in this way, a
sp ecial dial tone is audible when the handset is
lifted. Internally (within HiPath 400 0), dialing is
possible in the usual way.
46
Telephone settings
Step by Step
Enabling the telephone again:
Press the key. The lamp lights up.
Service Menu
?@ Enter the service code.
or
P IN / COS?
Select and confirm.
Chan ge COS?
Select and confirm.
and
E Enter the PIN (cod e number).
Input is followed by the display:
"Executed".
Selecting the language for user
prompts (displays)
Your HiPath 4000 or Hicom 300 E/H system can be configured for up to five d ifferent languages. The first language programmed is the default. If your telephone has
a language key, you can program a different language.
The period of time for which the other language remains active dep end s on the language option that has
been configured. There are two possibilities:
• Static language option
The language remains programmed until you
select a different language.
• Temporary language option
The language remains p rogrammed until the end of
the next call, after which the system reverts to the
default language.
Selecting a language:
Language
Press the key. The language selected appears on the
display for five seconds and is then set. Keep pressing
the key if you wish to select a different language.
This user guid e can b e ordered in other languages Æ page 92.
47
Storing numbers, system functions and timed reminders
Step by Step
Storing numbers, system functions and timed reminders
You can save a frequently required number or a frequently used function on any key that has not been prep rogrammed by System Support. The keys on the optiPoint key module add-on unit can be assigned on two
levels. Before storing, you can check the key assignment (Æ page 53).
Storing a repertory dialing number on a
key
Service Menu
Press the key. The lamp lights up .
Press the programmable key (with appropriate feature).
To use the second level on the optiPoint 50 0 key module, press the shift key first.
The current key assignment configuration is displayed.
New entry?
Confirm.
E Enter the number.
For external numbers, enter the external code and then
the telephone number.
Save?
Confirm.
or If you made a mistake during input:
Dial again?
Select and confirm.
Enter the number again.
You should label keys after you have assigned a
function to them (Æ page 92).
48
Storing numbers, system functions and timed reminders
Step by Step
Storing a number for redialing
Precondition: Your telephone is programmed for
"Saved number redial" not "Last number redial".
Storing a caller’s number or a number
that has been dialed
You are still on the phone with someone you have called
or someone has called you and whose number appeared on your d isplay.
Redial
Press the key. "Saved" is displayed.
S peaker
Press the key. The lamp goes out.
or
I Replace the hand set.
Storing any number
Precondition: Your telephone is in the idle st ate or you
are conducting a call and the other p arty informs you of
a number that you would like to save.
Service Menu
Press the key.
Redial
Press the key.
New entry?
Confirm.
E Enter the number.
Save?
Confirm.
You can dial the saved telephone number at the
push of a button (Æ page 35).
49
Storing numbers, system functions and timed reminders
Step by Step
Saving individual speed dialing
numbers
You can save a number on each of digit keys 0 to 9 and
then dial these numbers at the push of a button
(Æ page 37).
Press the key. The lamp lights up .
Service Menu
Destinatio ns?
Confirm.
Speed dialing?
Select and confirm.
E Enter a specific speed dialing number (0 to 9).
If this d igit has already been assigned a telephone numb er, this number is shown on the display.
Confirm.
New entry?
E Enter the number.
For external numbers, enter the external code and then
the telephone number.
Confirm.
Save?
Saving a function on a key
Press the key. The lamp lights up .
Service Menu
= Enter the service code.
or
Key function?
Select and confirm.
and
Press the programmable function key. Keyset-configuration is displayed.
Chan ge?
Confirm.
New fu nction :
Select and confirm one of the system functions prompted .
Save?
Confirm.
Keys that have been p reprogrammed by System
Sup port cannot be changed. Then "Return?" is
shown.
50
Storing numbers, system functions and timed reminders
Step by Step
You can now activate the function directly by
pressing the key. For functions, such as call waiting, that can be alternately activated/deactivated,
you activate the function when you press the key
and subsequently deactivate it when you press
the key again. The key’s lamp is lit when the function is active.
Saving timed reminders
You can program a timed reminder on your telephone to
remind yourself of an important meeting or appointment, for example (Æ page 19). You must save the exact time at which you wish to receive the reminder. Reminders can be set for the next 24-hour period.
Press the key. The lamp lights up.
Service Menu
@ Enter the service code.
or
Reminder?
Select and confirm.
The display indicates whether or not a timed reminder
has already been programmed.
New reminder?
First timed reminder: Confirm.
Further timed reminder: Select and confirm.
and
E Enter the time with either 3 or 4 digits as appropriate,
for example, 845 for 8.45 hours or 150 0 for 15.00 hours.
Confirm.
Save?
Cancelling a saved reminder:
Press the key. The lamp lights up.
Service Menu
@ Enter the service code.
or
Reminder?
Select and confirm. A saved timed reminder is displayed.
Next remin der?
Confirm (if you have saved several timed reminders).
and
Delete?
S ervice Menu
Select and confirm.
Press the key. The lamp goes out.
51
Checking the telephone
Step by Step
Checking the telephone
Checking its functionality
You can test the functionality of your telephone. This includes the following checks:
• Are all the key lamps operating properly?
• Is the display operating properly?
• Do all the keys function?
• Are there any problems with the speaker, handset,
ringing tone volume, ringing tone p itch, alerting tone
or speakerphone function? (The speakerphone function is not available with the optiPoint 50 0 economy/
basic).
Otherwise, if necessary, for servicing:
• the terminal ID (identity) of the telephone
• the software version of the optiPoint 500 telephone
• the power feeding range of the line.
Precondition: The telephone is in the idle state.
Press the key. The lamp lights up .
Service Menu
B Enter the service code.
or
Select and confirm.
P hone test?
and
Select and confirm the required test function. Follow
the user prompts on the display.
S ervice Menu
52
Press the key. The lamp goes out. The test is ended.
Checking the telephone
Step by Step
Checking the assignment of functions
to keys
You can check which functions have been pre-assigned
to specific keys on your telephone. You can also check
what you have saved on individual keys yourself. The following types of key assignment are possible:
• Repertory dialing ( Æ page 48)
• Direct station selection (Æ page 84 and Æ page 86)
• Function (Æ page 50)
Precondition: The telephone is in the idle state.
Press the key. The lamp lights up.
Service Menu
= Enter the service code.
or
Key function?
Select and confirm.
and
Press the required key.
The key assignment is displayed.
Return?
Confirm and then press another key to check the function assigned to it.
or
S ervice Menu
Press the key. The lamp goes out.
53
Forwarding calls
Step by Step
Forwarding calls
Using call forwarding
You can p rogram two types of call forwarding:
• fixed forwarding, and
• variable forwarding
W ith fixed forwarding you can program a forwarding
d estination that will remain valid until you change or delete it. This forward ing function can be switched on and
off.
W ith variable forwarding you can choose between 6 different types of forwarding:
• Variable forwarding (unconditional forwarding)
• Forwarding for internal
• Forwarding for external
• Forwarding for busy
• Forwarding after time
• Forwarding for busy/after timeout
Call forwarding is activated when a forwarding destination is programmed. When the variable forwarding function is switched off, the forwarding destination is automatically deleted
When forwarding is activated you can see the following
d isplay in the idle menu:
Forwarding type
Display message
Fixed forwarding
Variable forwarding
Forward ing to e.g. 222 Klaus
Meier (own number)
Forwarding for internal/ Forward ing is on
external
Forwarding for busy
No display message
Forwarding after time
No display message
Forwarding for busy/af- No display message
ter timeout
Fixed forwarding
If you have programmed a forwarding destination for
fixed forward ing , you can activate and deactivate the
forwarding facility either in the Service Menu or with a
54
Forwarding calls
Step by Step
forwarding key configured by System Support. The programmed forwarding destination remains valid until you
change or delete it.
Programming/changing a forwarding destination
Press the key. The lamp lights up.
Service Menu
Destinatio ns?
Confirm.
Call forwarding?
Confirm. Display shows "Variable forwarding".
Next forwardin g type? >
Confirm. Display shows "Fixed forwarding". If forwarding has been programmed the destination is displayed
Next forwardin g type? >
Star t "Fixed forwarding".
E nter destination:
>
E Enter the number of the forwarding destination. Any
destination previously saved will be overwritten.
Confirm when the complete number has been entered.
Save?
Activating/deactivating fixed forwarding
You can only activate fixed forwarding if a destination
number has been programmed.
Service Menu
Press the key. The lamp lights up.
Destinatio ns?
Confirm.
Call forwarding?
Confirm. Display shows "Variable forwarding".
Next forwardin g type? >
Confirm. Display shows "Fixed forwarding". If forwarding has been programmed the destination is displayed,
whether forwarding is switched on or off.
22805 Harald Meier
Star t "Fixed forwarding".
>
Activate?
Select and confirm. Fixed forwarding is activated.
Fixed fo rwarding on
Output in first line. The following d isplay message appears in the idle menu:
Forward to
for example, 2223 Klaus Meier (own number)
or
Deactivate?
Select and confirm. Fixed forwarding is d eactivated
Fixed fo rwarding off
Output on first line.
55
Forwarding calls
Step by Step
If variable forwarding was p reviously programmed and
activated, it is deactivated and the forwarding destination is deleted.
Deactivating fixed forwarding in the idle menu
You can also deactivate fixed forwarding in the id le
menu.
Select and confirm. Fixed forwarding is deactivated.
The destination number is ret ained
Call forwarding o ff?
Activating and deactivating with call forwarding
key
Activating
Press the key. The lamp lights up .
Call forwarding
Deactivating
Press the key. The lamp goes out.
Call forwarding
Deleting the destination for fixed forwarding
You can d elete the destination for fixed forwarding.
Press the key. The lamp lights up .
Service Menu
Destinatio ns?
Confirm.
Call forwarding?
Confirm. Display shows "Variable forwarding".
Next forwardin g type? >
Confirm. Display shows "Fixed forwarding" and the forwarding destination.
22805 Harald Meier
Delete?
56
>
Op en "Fixed forwarding".
Select and confirm. The forwarding destination is deleted . If fixed forward ing was activated it is now switched
off. If a forwarding key has been configured it is deactivated.
Forwarding calls
Step by Step
Variable forwarding
W ith variable forwarding you can choose b et ween 6 different types of call forwarding:
• Variable forwarding (uncond itional forwarding)
• Forwarding for internal
• Forwarding for external
• Forwarding for busy
• Forwarding after timeout
• Forwarding for busy/after timeout
The forwarding types are mutually exclusive except for
forwarding for internal and forwarding for external. You
can program a forwarding destination for both of the
two exceptions and thus activate them both.
Example:
You had activated variable forwarding. You now program
and thus activate forwarding after timeout. Variable forwarding is automatically deactivated and its forwarding
destination is deleted.
Selection of a variable forwarding type
Select the items Destinations and Forwarding in the
Service Menu.
Press the key. The lamp lights up.
Service Menu
Destinatio ns?
Confirm.
Call forwarding?
Confirm.
"Variable forwarding" will be offered first.
Variable Umleitung
AUS
Output on first line.
Output on second line.
Next forwardin g type? >
Confirm to select the next forwarding t ype.
Fixed fo rwarding off
Output on first line.
Next forwardin g type? >
Output on second line.
or if you have already programmed a fixed forwarding destination
Output on first line.
Fixed fo rwarding off
22805 Harald Meier
>
Output on second line.
Confirm to select the next variable forwarding type
FWD-ALL-INT o ff
Output on first line.
57
Forwarding calls
Step by Step
Outp ut on second line.
Next forwardin g type? >
To select the next variable forwarding type.
FWD-ALL-EXT o ff
Outp ut on first line.
Next forwardin g type? >
Outp ut on second line.
or
To edit the current variable forwarding type.
Outp ut on first line.
FWD-ALL-INT o ff
E nter destination:
>
Outp ut on second line.
Programming/changing the forwarding destination
Press the key. The lamp lights up .
Service Menu
Destinatio ns?
Confirm.
Call forwarding?
Confirm. Display shows "Variable forwarding".
Next forwardin g type? >
Confirm. Display shows "Fixed forwarding".
Next forwardin g type? >
Confirm. Display shows "Forwarding for internal".
Next forwardin g type? >
Op en a forwarding type, for examp le, "Forwarding for internal".
E nter destination:
>
E Enter the number of the forward ing destination. Any
d estination previously saved will be overwritten
Save?
Confirm when the complete number has been entered.
To select a different forwarding type, proceed as described on Æ page 57.
If variable forwarding was p reviously programmed and
activated, it is deactivated and the forwarding destination is deleted (for exception, see Æ page 57). Fixed forwarding is deactivated.
Deleting a forwarding destination
A variable forwarding destination is automatically deleted when the forwarding type is switched off.
Activating variable forwarding
Variable forwarding is automatically activated when the
forwarding destination is programmed.
58
Forwarding calls
Step by Step
Unconditional variable programming can also be activated in the idle menu.
Var. call forw. o n?
Select and confirm while the phone is idle.
E Enter the number of the destination.
If you enter a cross-system number, you must
press G after entering the number.
Confirm. This also activates the forwarding facility.
Save?
Deactivating variable forwarding
You can deactivate all variable forwarding typ es in the
Service Menu.
Service Menu
Press the key. The lamp lights up.
Destinatio ns?
Confirm.
Call forwarding?
Confirm. Display shows "Variable forwarding".
Next forwardin g type? >
Confirm. Display shows "Fixed forwarding".
Next forwardin g type? >
Confirm. Display shows "Forwarding for internal".
Next forwardin g type? >
Open a forwarding type, for example, "Forwarding for internal".
Deactivate?
Select and confirm. Variable forwarding is deactivated
and the forwarding d estination is deleted.
FWD-ALL-INT o ff
Output on first line, for example, for "Forwarding for internal".
To select another variable forwarding type, proceed as
described on Æ page 57.
Checking forwarding
To check up on the status of the forwarding types, proceed as described on Æ page 57. The status "ON" or
"OFF" is shown in the first line. The forwarding destination is shown in the second line if this variable forwarding type is activated.
59
Forwarding calls
Step by Step
Deactivating variable forwarding in the idle menu
You can also deactivate the following variable forwarding types in the id le menu:
• Variable forwarding
• Forwarding for internal and for external
Select and confirm while the phone is idle. Forwarding
is deactivated and the forwarding destination is deleted.
Call forwarding o ff?
Activating and deactivating forwarding using
switch
If a forward ing destination has been programmed for
fixed forwarding, you can use the switch to activate and
d eactivate the forwarding facilit y. If variable forwarding
is activated, it can only be deactivated with the switch.
Press the key. The lamp lights up .
Service Menu
Switch es?
Select and confirm.
Call forwarding?
Select and confirm.
Activate?
Confirm.
or
Deactivate?
Confirm. This deletes any destination number programmed for variable forwarding .
Automatic call forwarding
Forwarding of internal and external calls in the system
can b e configured and activated for your line by System
Support. Calls can be rerouted:
•
•
•
unconditionally
when the line is busy
when the call is not answered
Unconditional call forwarding should only be used if the
line is for outgoing calls only (for example, on an elevator).
If you have set up fixed or variable call forwarding, and
if the manually programmed forwarding destinations
are not obtainable (for example, because they are busy),
then calls are automatically forwarded to the system
forwarding destinations.
60
Forwarding calls
Step by Step
Forwarding calls for a different
terminal
You can save, activate, check and deactivate call forwarding for another telephone, fax machine or PC from
your own telephone. To do so, you need to know the
PIN for this terminal or you must have the "Call forwarding for remote terminal" class of service. Your System
Support can help you in both cases.
Storing a destination for another
telephone/activating call forwarding
Service Menu
Press the key. The lamp lights up.
Destinatio ns?
Confirm.
Forward station no.?
Select and confirm.
Variable call forw.?
Confirm.
E Enter the number of the other telep hone.
Fin ished?
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Fin ished?
Confirm.
E Enter the number of the destination.
Save?
Confirm.
Call forward ing is activated immediately.
61
Forwarding calls
Step by Step
Storing a destination for fax, PC or busy/
activating call forwarding
Service Menu
Press the key. The lamp lights up .
Destinatio ns?
Confirm.
Forward station no.?
Select and confirm.
Forward other?
Select and confirm.
E Enter the code for the type of call forwarding required.
The codes are defined by System Supp ort. You can enter your call forwarding codes in the following table:
Call forwarding for fax:
*43
Call forwarding for PC:
*42
Call forwarding for busy:
*49
E Enter the number of the other terminal.
Fin ished?
Confirm.
E Enter the PIN
(only if your own station d oes not have the "Call forwarding for remote terminal" class of service).
Fin ished?
Confirm.
E Enter the number of the destination.
Save?
62
Confirm.
Call forwarding is activated.
Forwarding calls
Step by Step
Checking/deactivating call forwarding
for another telephone
Service Menu
Press the key. The lamp lights up.
Switch es?
Select and confirm.
Forward station no.?
Select and confirm.
Variable call forw.?
Confirm.
E Enter the number of the other telep hone.
Fin ished?
Confirm.
E Enter the PIN
(only if your own station does not have the "Call forwarding for remote terminal" class of service).
Fin ished?
Confirm.
To deactivate:
Deactivate?
Confirm.
or To check:
In terrogate?
Select and confirm.
Example of display:
3428----------------------->8968
This means: calls for station 3428 are redirected
to station 8968.
Checking/deactivating call forwarding
for fax, PC or busy
Service Menu
Press the key. The lamp lights up.
Switch es?
Select and confirm.
Forward station no.?
Select and confirm.
Forward other?
Select and confirm.
E Enter the code for the type of call forwarding required.
The codes are defined by System Suppor t. You can enter your call forwarding codes in the following table:
63
Forwarding calls
Step by Step
Interrogating forwarding for fax:
Interrogating forwarding for PC:
Interrogating forwarding for busy:
Deactivating forwarding for fax:
#43
Deactivating forwarding for PC:
#42
Deactivating forwarding for busy:
#49
E Enter the number of the other terminal.
Fin ished?
Confirm.
E Enter the PIN
(only if your own station d oes not have the "Call forwarding for remote terminal" class of service).
Fin ished?
Confirm.
To deactivate:
Deactivate?
Confirm.
or To check:
In terrogate?
Select and confirm.
(Example of display Æ page 63).
Changing call forwarding for another
terminal
The procedure is exactly the same as for Save/Activate:
for another telephone (Æ page 61),
for fax, PC or busy: (Æ page 62).
64
Using a different telephone in the same way as your own
Step by Step
Using a different telephone
in the same way as your own
You can log on to another telep hone belonging to the
HiPath 4000 or Hicom 300 E/H system via a personal
identification number (PIN) (also telephones of networked HiPath 4000 or Hicom 300 E/H systems, for example, at other branches of your company). At the other
telephone you can* then:
• make calls and assign the charges to cost centers
• make calls and assign the charges to sp ecific
projects
• retrieve messages from your mailbox
• use your individual speed dialing numbers and also
a number that has been saved at your own telephone for redialing
• use reper tory d ialing keys, provided that they are
configured in the same way as at your own telephone
• enter timed reminders
Using an internal PIN, you can have your calls diverted
to a telephone in the office or department where you
will be for a temporary period (call forwarding - follow
me).
Logging on to a different telephone
Identifying yourself with PIN and dialing
Precondition: You have been assigned a PIN by System Support. You require an internal PIN for calls within
your own HiPath 40 00 or Hicom 300 E/H system, while
for calls involving other HiPath 400 0 or Hicom 300 E/H
systems in the integrated network you require a network-wide PIN.
Press the key. The lamp lights up.
Service Menu
?: Enter the service code
(61 for PIN 1, 62 for PIN 2, etc.).
or
P IN / COS?
Select and confirm.
P IN 1?
Select and confirm.
If you have several PINs and wish to use another one,
select the other PIN.
65
Using a different telephone in the same way as your own
Step by Step
W ith the display "Enter station no." or "Enter ID", you are
requested to enter the PIN.
Entering the PIN for your own HiPath 40 00 or Hicom
30 0 E/H system:
E Enter internal PIN.
or Entering the PIN for another HiPath 40 00 or Hicom
30 0 E/H system area within the integrated network:
E
Ente r th e code !
Enter the 2-digit node code for your own HiPath 4000 or
Hicom 300 E/H system (ask with System Supp ort).
EG Enter your own number and press the pound key.
EG Enter the network-wide PIN and press the pound key.
Dialing after (successful) identification:
You hear a dial tone. The following appears on the disp lay: "Please dial".
S peaker
Press the key. The lamp goes out.
or E Enter a number immediately.
Call forwarding - follow me after successful
identification
66
Variable call forw.?
Select and confirm.
Save?
Confirm. Call forward ing has b een activated.
Using a different telephone in the same way as your own
Step by Step
Identification with the chip card
Precondition: You have been assigned a chip card by
System Suppor t for logon at other telephones. The
optiPoint 500 at which you wish to log on must be
equipped with a chip card reader (optiPoint 500 signature module).
Chip card
reader:
W ithin your own HiPath 4000 or Hicom 300 E/H system:
Insert
chip card
Insert the chip card. All lamps light up briefly.
"ID card" and the numb er of the home station are indicated on the display.
or At another HiPath 400 0 or Hicom 300 E/H system in
the integrated network:
Insert the chip card.
E
Enter the node code for your own HiPath 40 00 or Hicom 300 E/H system (check with System Support).
Ente r th e code !
EG Enter your own number and press the pound key.
Deactivating identification at the other
telephone
If you logged on with a PIN:
Service Menu
Press the key. The lamp lights up.
?? Enter the service code.
or
P IN / COS?
Select and confirm.
Deactivate PIN?
Select and confirm.
Identification is d eactivated automatically if the
other telephone is not used for several minutes.
Chip card
reader:
If you logged on with a chip card:
Remove
chip card
Remove the chip card when the telep hone is in the idle
state.
67
Relocating with the telephone
Step by Step
Relocating with the telephone
Check with System Sup port whether this is possible
with your telephone system.
After consulting with System Support, you can log
off your telephone from its present st ation line and then
log it on at the new st ation line. Note that the settings
on your telephone (p rogrammed keys) are not affected
by the move.
Disconnecting the telephone from its
present station line
E
Ente r th e code !
Enter the code for logging off. If you are not sure of the
code, check with System Support.
E Enter PIN.
Remove the telephone line cord from the jack.
Reconnecting the telephone at the
new station line
Insert the telephone line cord in the jack.
E
Ente r th e code !
Enter the code for logging on. If you are not sure of the
code, ask with System Support.
E Enter PIN.
If you relocate with both a first and a second telephone (for example, executive/secretary configuration), you must first log off from the second
telephone, then the first telephone. At the new
location, you log on the first telephone first, then
the second telephone.
Multi-line and team functions
68
Making multiline and team calls
Step by Step
Making multiline and team calls
Using line keys
Line keys are configured by System Support. The st ation number of each team member is assigned to a line
and is the primary line of that team member. The same
line is configured on the line keys of the other team
members as a secondary line. Each team member can
use any of the line keys that are available.
Numbers that have been saved on your telephone can only be used for line key dialing on
your own telephone.
The following example illustrates how telephones with
several line keys are interrelated within a team (keyset
configuration).
3234 is the station number of Mr. Jones, 3235 the station number of Mr. Brown and 3236 the station number
of Mr. Jackson. Calls can be conducted on all three keys
on all three telephones. The line with the user’s own
station number is always the primary line.
Mr. Jones’ telephone
3234 (primary line)
3235 "Brown"
3236 "Jackson"
Mr. Brown’s telephone
3235 (primary line)
3234 "Jones"
3236 "Jackson"
Mr. Jackson’s telephone
3236 (primary line)
3234 "Jones"
3235 "Brown"
69
Making multiline and team calls
Step by Step
The different states of line key lamps
The lamp is not lit – the line is free and can be used.
Line
or
The lamp is lit – line is busy.
Line
or
The lamp is flashing rapidly – a call is on the line: answer the call.
Line
or
Line
The lamp is flashing slowly – the call has been placed
on hold.
Preview
You are speaking on one line. The lamp on another line
key starts flashing fast. You can use the call preview
function to find out who is calling on this line. The information is shown in the d isplay. You can also find out
which caller is waiting on a line key that you have previously put on hold or exclusive hold. In ad dition, you can
see information about the caller on the active line.
The preview key must be configured by System Supp ort.
Precondition: You have accepted a call on a line key.
The lamp on another line key is flashing fast.
Activating the preview function
Preview
Press the key. The lamp lights up .
Line
Press the desired line key.
Information is displayed about the caller or the waiting
or parked user.
Deactivating the preview function
P review
Press the key. The lamp goes out.
The menu line and call duration display appear again.
70
Making multiline and team calls
Step by Step
Taking calls on line keys
If several calls are received at the same time, you can
take the calls in the order in which they are offered to
you - or you can give p riorit y to cer tain calls.
Precondition: System Support has specified the sequence in which incoming calls are to be routed to line
keys.
Taking calls in the order offered
Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp for the relevant line key flashes rapidly.
C Lift the handset.
or
Press the key. You are in sp eakerphone mode (optiPoint
50 0 economy/basic does not have speakerphone).
S peaker
Taking calls with priority
Your telephone rings (ringing signal). The caller is displayed, for example, "3235 Brown". The lamp at the relevant line key flashes rapidly. The lamps at other line
keys also flash rapidly.
Press the line key to which you are giving priority. The
name of the other caller (for example, "3236 Jackson")
is displayed briefly.
Line
C Lift the handset.
or
S peaker
Press the key. You are in sp eakerphone mode.
71
Making multiline and team calls
Step by Step
Activating/deactivating ringer
When you are making a call on a line, you may be disturbed by the ringing signals for other incoming calls. If
ringer cutoff has been configured, your telephone does
not ring. Incoming calls are then signalled by the flashing of the line keys.
With the Ringer Cutoff key configured:
Ringer cutoff
To activate ringer cutoff:
Press the key. The lamp lights up .
The telephone does not ring for incoming calls.
Ringer cutoff
To deactivate ringer cutoff:
Press the key. The lamp goes out.
The telephone rings for incoming calls.
Via the Service Menu:
Press the key. The lamp lights up .
Service Menu
;@ Enter the service code.
or
Switch es?
Select and confirm.
Ringer cutoff?
Select and confirm.
and
Deactivate?
or Confirm.
Activate?
72
Making multiline and team calls
Step by Step
Dialing with line keys
Your telephone can be configured with either automatic or selectable line seizure. System Support sp ecifies
whether a line (and which line) is seized automatically
when the handset is lifted or when speakerphone is activated.
The display "Please select a line",
that you receive after lifting the handset or pressing the loudspeaker key, instructs you to seize a
line.
Dialing with automatic line seizure:
C Lift the handset.
or
Press the key.
S peaker
The display briefly indicates the line number and the line
status and then promp ts you to dial.
A display such as "3235 active" means:
a line (3235) has been selected automatically.
The selected key’s lamp lights up.
E Enter the number.
Dialing with selectable line seizure:
C Lift the handset.
or
S peaker
Press the key.
You are prompted to press a free line key:
"Please dial".
Line
Press the free line key. The lamp lights up.
The display briefly indicates the line number and the line
status and then requests you to dial.
A display such as "3236" means:
the selected line (3236) has been seized.
E Enter the number.
73
Making multiline and team calls
Step by Step
Identifying the line used
If several lines are seized at the same time, you can find
out which line you are conversing on.
With the Show Used Line key configured:
Press the key.
S how used line
Via the Service Menu:
Press the key. The lamp lights up .
Service Menu
A? Enter the service code.
or
Additional fu nctio ns?
Select and confirm.
Sho w used line?
Select and confirm.
The number and status of the line currently in use are
d isplayed.
A display such as "3235 active" means:
the selected line (3235) is being used.
Alternating between different lines
Precondition 1: System Support has specified that
when the user switches between lines, the lines are
p laced on hold and can only be cleared again by replacing the handset or by pressing the Disconnect key.
Precondition 2: You are connected to various other parties on two or more lines. These can be either calling
p arties (Æ page 71) or called parties (Æ page 73).
You are conducting a call on line 1, for example. The line
key of the p arty on hold flashes slowly.
Line 2
Press the slowly flashing line key. The first par ty is on
hold on line 1.
Line 1
Press the slowly flashing line key. The second party is
on hold on line 2.
You can alternate between the parties as often as you
wish.
74
Making multiline and team calls
Step by Step
Ending a call on a line key
I Replace the hand set.
or
Press the key that is lit.
S peaker
Adding another party to a line (conference)
Precondition: There is a call on one of the lines. The
line key lamp is lit.
Press the line key. Conference tone can be heard by you
and by the users who are already connected. All three
parties can now talk to one another. The lamp remains
lit.
Line
Adding parties is not possible if the Privacy function has been activated for the line in question.
If one of the three parties replaces the handset,
the other two remain connected to each other.
If the remaining par ties are yourself (having entered the call) and the person who originally
seized the line, consultation is no longer possible.
Privacy
Allowing override
Your primary line can be programmed so that no one
can override your call. In this case you can allow override, but this permission only applies to the call in
progress or to the next call.
You are conducting a call.
or
C Lift the handset.
With the privacy key configured:
Privacy
Press the key.
Via the Service Menu:
Service Menu
Press the key. The lamp lights up.
AA Enter the service code.
75
Making multiline and team calls
Step by Step
or
Additional fu nctio ns?
Select and confirm.
P rivacy is off?
Select and confirm.
Override is now permitted.
Preventing override
Even if the Privacy function has not been configured for
your telephone, you can still prevent busy override. The
Privacy function applies to the call in progress or to your
next call.
You are already engaged in a call on a line.
or
C Lift the handset.
With the privacy key configured:
Press the key.
Privacy
Via the Service Menu:
Press the key. The lamp lights up .
Service Menu
A@ Enter the service code.
or
Additional fu nctio ns?
Select and confirm.
P rivacy is on?
Select and confirm.
Override is not possible.
Terminating a connection on a line key
I Replace the handset.
or
S peaker
76
Press the key that is lit.
Making multiline and team calls
Step by Step
Holding a call on a line key and picking
it up again
Precondition: You have taken a call on a line key
(Æ page 71).
Placing on hold:
Press the key.
Hold
or
Select and confirm.
Ho ld?
The line key of the call on hold flashes slowly. The call
can be resumed at any team telephone programmed
with this line key.
Resuming the call:
Press the flashing line key. Continue the call.
Line
Holding a call on a line key exclusively
and picking it up again
Precondition: You have taken a confidential call on a
line key.
Placing on hold:
Press the key. The lamp lights up.
E xklusive hold
or
P rivate h old?
Select and confirm.
The line key of the call on hold flashes slowly. The call
can be resumed only at your telephone and is not signalled at any other telephone.
Resuming the call:
Line
Press the slowly flashing line key. Continue the call.
77
Making multiline and team calls
Step by Step
Picking up a held call
A colleague in an open-plan office has put a call on hold
on a line key and requests you (verbally) to take over the
call. Your telephone does not have a key for this line.
C Lift the handset.
Direct call pickup?
Select and confirm.
E Enter the station number of the telephone at which the
call was held. You automatically pick up this call.
Forwarding calls for lines
If you activate call forwarding for a line that can also be
accessed at other telephones, the call forwarding function app lies to all line keys belonging to this line.
Storing and activating variable
call forwarding for a line
Line
Press the line key, for examp le, for line 3235.
With the call forwarding key:
Service Menu
Press the key. The lamp lights up .
The available types of variable call forwarding for every
line are identical with the call forwarding types describ ed above. Therefore, for all further steps see
Æ page 57..
78
Making multiline and team calls
Step by Step
Storing and activating a fixed call
forwarding destination for a line
Line
Press the line key for the required line. The lamp lights
up.
Service Menu
Press the key. The lamp lights up.
The settings for fixed forward ing for every line are identical with the call forwarding function described above.
Therefore, for all further steps see Æ page 54.
Activating fixed call forwarding for a line
(without storing)
Press the line key for the required line. The lamp lights
up.
Line
With the call forwarding key:
Press the key. The lamp lights up.
Call forwarding
Via the Service Menu:
Press the key. The lamp lights up.
Service Menu
;> Enter the service code.
or
Switch es?
Select and confirm.
Call forwarding?
Select and confirm.
Activate?
Confirm.
For further information see Æ page 55.
79
Making multiline and team calls
Step by Step
Cancelling the fixed call forwarding
destination
Precondition: The telephone is in the idle state. A fixed
forwarding destination has been saved (Æ page 79).
Line
Only if it is not your primary line:
Press the line key for the required line.
Service Menu
Press the key. The lamp lights up .
The settings for fixed forwarding for every line are identical with the call forwarding function described above.
Therefore, for all fur ther steps see Æ page 56.
Deactivating call forwarding for a line
Precondition: The telephone is in the id le state. After a
line key has been pressed, an activated call forwarding
function is indicated on the display.
Only if it is not your primary line:
Press the line key for the required line.
Line
With the call forwarding key:
Press the key. The lamp goes out.
Call forwarding
Via the Service Menu:
Press the key. The lamp lights up .
Service Menu
;> Enter the service code.
or
Switch es?
Select and confirm.
Call forwarding?
Select and confirm.
Deactivate?
Confirm.
For further information see Æ page 56
80
Making multiline and team calls
Step by Step
Taking calls for colleagues in a team
If a memb er of a team does not answer a call within 15
seconds (depending on the system), the other members of the team hear an aler ting tone.
Telephone in the idle state:
The telephone rings. The display shows: "Call for...".
C and
Waiting call
Lift the handset and press the flashing key. You have
now taken over the call.
or
Waiting call
Press the flashing key only.
You are in the speakerphone mode.
In the course of a call:
Waiting call
Press the flashing key.
The first party waits while you are connected to the
waiting p arty (Æ page 74).
Ending the waiting call – back to the first:
Disconnect
Press the key.
Picking up a specific team call
You hear another telephone ring and you know its station number or a colleague asks you (verbally) to pick up
a call for a specific telephone.
If you do not know the numb er, you can have it displayed (Æ page 82).
C Lift the handset.
Direct call pickup?
Select and confirm.
E Enter the station number of the telephone for which
you wish to (or have been requested to) pick up the call.
In this way you pick up the call.
81
Making multiline and team calls
Step by Step
Having the number of the called station
displayed
If the numb er of the station for which you (as a member
of a call pickup group) wish to pick up a call does not app ear on the display, you can enter the code for "Display
on request" after lifting the handset. If you are not sure
of this code, ask with System Support:
C Lift the handset.
After the code has been entered, the station number of
the telephone that has been called is displayed.
Ente r th e code !
Taking a call in a hunt group
All the members of the team can b e accessed simultaneously by way of a hunt group numb er.
Your telephone rings.
C Lift the handset.
Removing station from hunt group/
adding station to hunt group
Precondition: A hunt group has been configured in the
team.
You can disconnect yourself from the hunt group at any
time, for example, when you leave the office. You can
rejoin the hunt group as soon as you return to the office.
You can still be contacted via your own number
when you have been disconnected from the hunt
group.
Service Menu
Press the key. The lamp lights up .
;= Enter the service code.
or
Switch es?
Select and confirm.
Hu nting grou p?
Select and confirm.
and
82
Making multiline and team calls
Step by Step
Deactivate?
or Confirm.
Activate?
Automatic parking and resumption of a
call
You can park a call on a telephone within a call pickup
group and then resume it at a different telephone.
Parking the call:
Call park
Press the key. The call park key lamp flashes at all telephones in the call pickup group
Die erste freie Parkp ositionsnummer wird belegt.
I Replace the hand set.
Resuming the call:
Call park
Press the flashing key. Continue the call.
Manual parking and resumption of a
call
You can park up to ten internal and/or external calls and
resume them at another telephone.
Parking:
System park
Press the key. The parking key lamp flashes on all
phones in the call pickup group.
: ... B Enter and remember a parking position number 0-9. If
the parking position number you have entered is not
displayed , this means that it is busy; enter another number.
I Replace the hand set.
83
Making multiline and team calls
Step by Step
Picking up a call on hold
Pick up cal l on ho ld?
Press the flashing key.
: ... B If necessary, enter corresponding parking position numb er.
Continue the call.
After a cer tain time, calls on hold return to where
they were held (recall).
Calling a team member directly
Precondition: DSS keys have been configured at your
telephone (Æ page 53).
The lamp statuses of direct station selection
(DSS) keys
84
Jones
The lamp is not lit – the user is not making a call.
or
Jones
The lamp is lit – the user is making a call.
or
Jones
The lamp is flashing – there is an incoming call for the
user; the user has not answered it yet.
Making multiline and team calls
Step by Step
Calling a direct station selection (DSS) user
Note the lamp status of the DSS key!
The lamp is not lit – the user is not making a call:
Jones
Press the DSS key, for example, "Jones".
C Lift the handset.
or W ith the handset on-hook: you are in speakerphone
mode.
The lamp is lit – the user is making a call:
Jones
Press the DSS key.
You are camped on to the other party’s call. He or she
hears a tone, the call pickup key flashes at his or her
telephone and your name and number are displayed.
C When the other party answers: lift the handset.
or W ith the handset on-hook: you are in speakerphone
mode.
Taking a call for a direct station selection
(DSS) user
The called team member is not at his or her normal
workplace, for example.
C Lift the handset.
Jones
Press the flashing key, for example, "Jones".
Executive/secretary functions
85
Making calls in an executive/secretary team
Step by Step
Making calls in an executive/secretary team
Each executive/secretary team is configured by System
Support.
An executive/secretary team can consist of a maximum
of 4 executive telephones and 2 secretarial telephones.
Calling executive or secretary’s office
The lamp statuses of direct station selection
(DSS) keys
An executive DSS key is configured on the secretary’s
telephone and a secretary DSS key on the executive’s
telephone. The meaning of the lamp statuses is the
same for both keys. Here is an example for the executive key on the secretary’s telep hone:
E xecutive
The lamp is not lit – the executive is not making a call.
or
E xecutive
The lamp is lit – the executive is making a call.
or
E xecutive
The lamp is flashing – there is an incoming call for the
executive; the executive has not answered it yet.
Making a call to the executive/secretary
Example of a call from the executive to the secretary:
Lamp is not lit – the secretary is not making a call:
S ecretary
Press the key.
C Lift the handset.
or Hand set on-hook: speakerphone.
86
Making calls in an executive/secretary team
Step by Step
Lamp is lit – the secretary is making a call:
Press the key.
You are camp ed on to the secretary’s call. The secretary
hears an alerting tone; the call pickup key flashes.
S ecretary
C If the secret ary accepts the call:
Lift the handset.
or Handset on-hook: speakerp hone.
The proced ure is the same for a direct call from
the secretary’s office to the executive – with the
executive DSS key.
Taking a call for the executive in the
secretary’s office
When a call is received for the executive, the telephone
rings in the secretary’s office.
C Lift the handset.
or
S peaker
Press the key. The lamp lights up.
Speakerphone.
Taking a call for the executive during a call in
progress
You are making a call.
A call is received for the executive.
E xec. Call pickup
Ask the other party to wait, then press the flashing key.
Answer the call.
Terminating the call – returning to the first call:
Disconnect
Press the key.
Continue your original call.
Extending a call to the executive
Precondition: You have t aken a call for the executive in
the secretary’s office.
87
Making calls in an executive/secretary team
Step by Step
E xecutive
Press the DSS key for the executive. You are connected
to the executive.
Extending the call with prior announcement:
Inform the executive that a call is waiting .
I Replace the handset.
Extending the call without prior announcement:
I Replace the handset immediately.
Forwarding calls directly to the
executive
When the secretary’s office is unattended, calls for the
executive can be forwarded immediately to the executive’s telep hone. The forwarding function can b e activated on the secretary’s telephone and at the executive’s
telephone.
To activate:
Intercept
Press the key. The lamp lights up .
To deactivate:
Intercept
Press the key. The lamp goes out.
Calls for the secretary are not red irected - only
calls for the executive.
Taking a call on the executive’s
telephone
A call for the executive is not answered by the secret ary. After 15 seconds (depending on the system), you
hear an alerting tone on the executive telephone. The
d isplay indicates who is calling.
C Lift the handset.
Waiting call
88
Press the flashing key.
Making calls in an executive/secretary team
Step by Step
Taking calls for other executive/
secretary teams
If several executive/secretary teams have been configured, you can pick up calls for other teams.
C Lift the handset.
E xecutive 3
Press the flashing DSS key, for example, "Executive 3".
Call pickup is also p ossib le during a call in
progress. Please request the other party to wait
briefly before you press the flashing key.
Using second telephone for executive
Precondition: A second telephone has been configured for the executive. The executive’s first and second
telephones each have a call park key.
Parking a call at the first telephone:
Call park
Press the key. The lamp lights up.
Resuming a call at the second telephone:
C Lift the handset.
Call park
Press the flashing key.
89
Making calls in an executive/secretary team
Step by Step
Activating/deactivating call waiting
for executive
As the executive, you can specify whether your calls are
to be received in the secretary’s office while you are
conducting a call. If you are making a call and at the
same time expecting an impor tant call, it is advisable to
activate the call waiting function, for example.
Press the key. The lamp lights up .
Service Menu
;: Enter the service code.
or
Switch es?
Select and confirm.
Call waiting
Confirm.
and
Activate?
or Confirm.
Deactivate?
Calling a messenger
You can call a messenger at the push of a Messenger
key if the appropriate function has been configured on
the executive telep hone. The procedure is the same as
d escrib ed in the section "Saving a reper tory dialing
number on a key" (Æ page 48) - in this case for a messenger.
90
Making calls in an executive/secretary team
Step by Step
Using the call signal function
If a call signal key has been configured on your executive telephone you can generate a call signal on a particular destination telephone (for example, in the secretary's office) by pressing this key. When a call signal is
received the number of the calling telephone is displayed b riefly on the destination telephone.
The key can be pressed (once or several times) when
the phone is idle or while a call is in progress.
If the Call Signal function has not been configured, you
can generate a call signal at a destination telephone by
lifting the handset and entering the call-signal code
number.
Designating a deputy for the secretary
The calls for the executive that are normally received in
the secret ary’s office can b e diverted to a different telephone. A Function Transfer key must be configured for
this purpose. The proced ure is the same as described
in the section "Saving a repertory dialing number on a
key" (Æ page 48) - in this case for a deputy.
To activate deputy:
Deputy
Press the key. The lamp lights up.
To deactivate deputy:
Deputy
Press the key. The lamp goes out.
All about the telephone
91
Labeling, documentation and accessories
Labeling, documentation and accessories
Labeling Key Fields
You can chose from the following options to label the keys with the functions/call numbers saved (Æ page 4, Æ page 4, Æ page 48):
Labeling
• by hand:
Labeling strips are delivered with your optiPoint. Write the function or
a name on the matching strips within the white field and attach them
to your optiPoint.
• with a computer:
You have access to a CD-ROM (ask System Suppor t) with the electronic operating instructions for your HiPath 4000/HiPath AllServe
Æ page 92. You can label your keyp ads for each PC.
• with a computer via the Internet:
You will find the "Online Key Labeling Tool" along with the user interface
under http://www.hipath.com Æ "Downloads" Æ "Software".
Sp ecial labeling sheets, that can be ord ered, are available with the corresponding labeling strips for this procedure.
Labeling sheets can be ordered by the article number from Siemens'
Sales Organisation or via the following internet address:
http://www.click4business-supplies.de
Article number-labeling sheets:
A31003-H840 0-B993-*-6Z19
for optiPoint basic/standard/advance p aper size - DINA4
A31003-H840 0-B992-*-6Z19
for optiPoint key module paper size - DINA4
Insert the labeled strips beside
the corresponding key p ad on
your optiPoint and place the transparent cover over them (matte
surface up).
92
Labeling, documentation and accessories
Attaching a Station Number Label
Self-adhesive emergency number labels are also d elivered with your optiPoint.
Write the emergency number on the label (fire department, police, own
telephone numbers), then remove and insert it in the recess on the telephone when the handset is lifted.
Documentation
You can find this user manual in the Internet in PDF format under
http://www.hipath.com
and on CD-ROM (ask System Support) in HTML and PDF format.
The CD-ROM (7 languages) or a printout of this user manual can be ordered via the ar ticle numb er from Siemens' Sales Organisation at the following Internet ad dress.
http://www.click4business-supplies.de
CD-ROM article number:
P310 03-H1012-C130-*-6Z19
Article number of this user manual:
*1PA31003-G3000-B311-7-19*
To view and print the operating instructions in PDF format, you need a
computer on which the free Adobe Acrobat Reader software package is installed.
To view the operating instructions in HTML format you need a computer
with an internet browser, for example, Microsoft Internet Exp lorer.
93
Labeling, documentation and accessories
Accessories
With the following accessories, you can customize your telephone (not optiPoint 500 eco) to suit your own personal needs. The optiPoint adapters
are slide-in modules that can be inserted in the option bay on the bottom
of the optiPoint.
optiPoint key module:
Add-on unit with16 freely programmable keys. Up to two of these add-on
units can be connected to your phone.
optiPoint acoustic adapter:
For connecting a desk microphone, a head set, speakers and a second
handset.
For additional signalization of a call, for examp le, in a loud environment via
an additional ringer, or for controlling lighted displays ("do not disturb" on a
door, for example).
optiPoint analog adapter:
For connecting an additional analog telephone, fax machine or a PC with a
modem.
optiPoint ISDN adapter:
For connecting an ISDN device, such as an ISDN fax machine, a vid eo unit
or a PC with an S 0 interface.
optiPoint phone adapter:
For connecting a second system telephone. The second system telephone
can be called via its own telephone number.
optiPoint recorder adapter:
For connecting an external recorder or a second handset.
Headset:
Headset for users with high call volumes.
Second Handset:
For better acoustic quality in noisy environments.
Add-On Microphone:
For speakerphone in difficult acoustic cond itions.
Active Speaker Box:
For better acoustic quality when using speakerphone.
For d et ails on the above-mentioned products, please refer to the datasheet for your optiPoint telephone.
94
Labeling, documentation and accessories
Use of computer-aided telephone applications
A PC can be connected via the built-in USB interface on the system telephone (not optiPoint 50 0 eco) and a USB cable. The "CallBridge TU" TAPI
driver software, available from Siemens, enables use of numerous market
telephone applications on your PC. The USB-adapted TAPI driver software
can be downloaded from the Internet at no charge. The Internet ad ress is
http://www.hipath.com (Downloads/Software).
95
Advice for users
Step by step
Advice for users
Care of the telephone
•
•
•
Use either a d amp cloth or an antistatic cloth to
clean the telephone. Never use a dry cloth!
If the telephone needs to be cleaned thoroughly,
use a neutral, diluted, surface-active cleaning agent.
Ensure that all traces of the cleaning agent are removed with a damp cloth (using water only!).
Never apply a cleaning agent that contains alcohol or
that is liable to harm plastic surfaces; never use an
abrasive cleaning powder.
Troubleshooting
There is no response after a key has been pressed:
Check whether the key has b ecome stuck.
No ringing tone when an incoming call is received:
Check whether you have activated the Do Not Disturb
function (Æ page 21). If you have, cancel this function
to receive calls again.
You cannot dial a number:
Check whether you have locked the telephone
(Æ page 46). If you have, unlock the telephone to make
calls again.
The time shown on the display is not correct:
After 24 hours at the latest, the time is corrected automatically (overnight).
All other faults:
First contact System Support. If the fault cannot be
eliminated, Customer Service must be called in.
96
Advice for users
Step by step
Dealing with error messages on the
display
Time exceeded
Possible cause:
Maximum input time exceeded.
Handset not replaced.
Possible response:
Enter digits more quickly; avoid lengthy pauses between keystrokes.
Please try later
Possible cause:
System is overloaded, no
lines free, queue is full.
Possible response:
Wait and then try again later.
Currently not accessible
Possible cause:
a) The function is not available at this time.
b) The number you dialed does not exist.
Possible response:
a) Wait and then try again later.
b) Enter the number correctly or call the attendant.
No t possible
or
Incorrect inpu t
or
No th ing stored
Possible cause:
Speed dialing number does not exist, timed reminder
entered incorrectly, barred or inadmissible input, precondition not met (for example, attempt to toggle without a second party), incomplete dialing .
Possible response:
Correct your input, select a permissible option, enter
the number in full.
97
Advice for users
Step by step
No t autho rized
or
No t allowed
Possible cause:
a) Attempt to use a b arred function.
b ) PIN entered incorrectly.
Possible response:
a) Contact System Support for authorization to activate
this function.
b ) Enter the PIN correctly.
No t available
Possible cause:
Number not entered comp letely, star or pound key not
p ressed.
Possible response:
Enter the number or code correctly
(or as instructed).
Protected
Possible cause:
Data transmission in progress.
Possible response:
Wait and then try again later.
Who to contact if a problem occurs
Cont act System Support for problems lasting longer
than, for example, 5 minutes.
98
Index
Index
A
Acoustic adapter ........................................ 94
Active speaker box .................................... 94
Add -on conference .................................... 75
Add -on microphone ................................... 94
Analog adapter ........................................... 94
Angle of display .......................................... 45
Automatic call forwarding ......................... 60
H
Headset ....................................................... 94
HTML format .............................................. 93
Hunt group .................................................. 82
I
Identification at another telephone
Deactivating ............................................ 67
With chip card ......................................... 67
Individ ual speed dialing numb ers
saving ....................................................... 50
ISDN ad apter .............................................. 94
C
Call log ......................................................... 34
viewing ..................................................... 34
Call pickup (team) ...................................... 81
Call signal function ..................................... 91
Callback ....................................................... 40
accepting ................................................. 40
storing ...................................................... 40
Callback request ......................................... 18
Camp-on ...................................................... 41
CE label .......................................................... 2
Checking functionality ............................... 52
Checking mailbox ....................................... 18
Conference
managing ................................................. 31
Consultation ................................................ 26
D
Deactivating ................................................ 67
Deputy (secretary’s office) ....................... 91
Do not disturb facility ................................ 21
DSS keys (team) ........................................ 84
K
Key fields, Labeling .................................... 92
Key module ................................................. 94
Keys
Labeling .................................................... 92
L
Labeling key fields ..................................... 92
Last number redial ..................................... 36
Line keys ..................................................... 69
lamp statuses ......................................... 70
primary line .............................................. 69
secondary line ......................................... 69
M
Mailbox ........................................................ 18
callback request ...................................... 18
cancelling entries ................................... 19
Making a call ............................................... 23
Making a second call ................................. 26
Messenger call ........................................... 90
E
Executive/secretary functions ................. 86
Extending a call .......................................... 32
N
Number label .............................................. 93
Number suppression ................................. 24
F
Fixed call forwarding ................................. 79
Forwarding calls ......................................... 54
for lines .................................................... 78
99
Index
O
V
Open listening ............................................ 16
optiPoint-Adapter ....................................... 94
Override security ........................................ 75
Variable call forwarding ............................. 78
P
Parking
manual ..................................................... 83
Parking a call ............................................... 83
PDF format .................................................. 93
Phone adapter ............................................ 94
Primary line (line keys) .............................. 69
R
Recorder adapter ....................................... 94
Relocating ................................................... 68
Repertory dialing ........................................ 48
Ringing tone pitch ...................................... 43
Ringing tone volume ................................. 43
S
Saved number redial ................................. 35
Second call .................................................. 17
Second call (executive) ............................. 90
Second handset ......................................... 94
Second telephone (executive) ................. 89
Selection with keys ..................................... 6
Service Menu ............................................... 6
Speaker ........................................................ 15
Speakerphone ............................................ 15
switching to ............................................. 16
Speakerphone function ............................. 44
Speakerphone mode ................................. 15
T
Taking over a call
(executive/secretary) ............................. 87
U
User Guide
HTML format .......................................... 93
Ordering ................................................... 93
PDF format .............................................. 93
100
1P A31003-H8400-B307-1-7619
The inform ation in this docum ent contains general descriptions of the technical options
available, which do not always have to be present in individual cases.
The required features should therefore be specified in each individual case at the time of
closing the contract.
Reference No.: A31003-H8400-B307-1-7619 • Printed in the Federal Republic of Germany
BA 30.03.2002 H iPath 4000, H icom 300 H/300 E
Subject to availability. Right of modification reserved.
-43$643360+;7330%63:0-0:94<-
© Siem ens AG 2002 • Information and Comm unication N etworks • Hofmannstr. 51 • D-81359 Munich •
s
HiPath 4000
Hicom 300 E/300 H
Quick-Reference User Guide
optiPoint 500 eco
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Quick-reference operating instructions
(appendix)
Important functions at a glance
Making a call:
Either: Q + S
Or: S + when the other party answers Q or speakerphone.
Saved number redial:
Save:
Either: The connection has been made.
Or: Any number:
Service Menu
Redial: Q +
+
+S+
New entry?
Redial
Redial
.
Redial
+
.
Save?
.
Last number redial:
Q+
Last no. redial
.
Switching between the handset and speakerphone during a call:
From handset to speakerphone: hold d own
+W .
Speaker
From speakerphone to handset: Q.
Information during a call in progress (consultation):
Consultatio n?
+ second party S .
To terminate:
.
Release and return?
Alternating between parties (toggling):
Toggle?
.
Extending a call:
With prior announcement:
Consultatio n?
%
Without prior announcement:
Start tran sfer?
+ S + announce call, + W .
+ S + W.
Setting up a conference call:
First call +
+
+S+
Start conference?
Conference?
+ S.
Add on to con ference?
Saving/activating variable call forwarding:
Variable call forw.?
+ S(destination) +
.
Save?
Checking call list:
Service Menu
+
Ending:
+
Destin atio ns?
or
In coming calls?
Service Menu
Call lo g?
+
.
Outgoin g calls?
.
Dialing displayed call:
.
Outpu t?
Saving individual speed dialing numbers:
Service Menu
S (0...9) +
+
+
Speed dialing ?
+ S (destination) + Save?
Destin atio ns?
New entry?
+
.
Dialing with individual speed dialing numbers:
Service Menu
+
+ S (0...9).
Use speed dialing?
Switching telephone off/on again to make a call:
Service Menu
+
+
PIN / COS?
+
Ch an ge COS?
S (PIN).
Saving/changing a number on a key for repertory dialing:
Service Menu
nation) +
+
+
New entry?
+ S (desti-
.
Save?
Saving a timed reminder:
Service Menu
+
Reminder?
S (time with 3 or 4 digits) +
Save?
+
New reminder?
.
+
Maximum Service Menu functions available
Press the "Service Menu" key. Use
and
to select functions. Or use the service codes, for example, 2 1 for "waiting call on/off".
1 Destinations
1
1
1
1
1
1
1
1
2
3
4
5
6
7
8
Saving variable call forwarding
Saving fixed call forwarding
Saving speed dialing number
Saving redial
Saving repertory dialing number
Saving DSS num ber
Saving call forwarding for number
Using call list
1 Variable call forwarding
2 Other type of call forwarding
1 Incom ing calls
2 Outgoing calls
2 Switches
3 Using speed dialing
4 Displaying key assignment
5 Voice mail service
6 PIN and class of service
(COS)
7 Saving timed reminder
8 Additional functions
9 Terminal test
1
2
3
4
5
6
7
Second call on/off
Do not disturb on/off
Stop voice calling on/off
Hunt group remove/add
Call forwarding on/off
Forwarding for number enquire/off
Ringer cutoff off/on *
1 Variable call forwarding
2 Other type of call forwarding
1 Own voice mailbox
2 Remote voice m ailbox
1 PIN 1 (option: network-wide)
2
3
4
5
6
7
PIN 2
PIN 3
PIN 4
PIN 5
PIN off
Changing class of service
1
2
3
4
5
6
7
8
DTMF suffix-dialing on **
Display suppression on
Display suppression off
Malicious call holding
Using paging facility
Show used line*
Privacy on *
Privacy off *
1
2
3
4
5
6
7
Lamp test (LED)
Display test
Key test
Acoustic test
Terminal identity (ID)
Software version
Power feeding range
* Telephone with line keys and multiline access (keyset)
1
2
3
4
5
6
Speaker
Handset
Ringing tone volume
Ringing tone pitch
Alerting tone
Handsfree conversing
**not for UK