HP Compaq dc5100 System information

Service Reference Guide
HP Compaq Business Desktop dc5100 Series
1ST Edition
Document Part Number: 376220-001
1st Edition, January 2005
This document provides information on the removal and replacement of all parts as well as
information on troubleshooting, Desktop Management, setup utilities, SATA and PATA drives,
safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator
lights.
© 2004 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and
other countries.
Compaq and the Compaq logo are trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and
other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
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photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
Å
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
Service Reference Guide
HP Compaq Business Desktop dc5100 Series
First Edition (January 2005)
Document Part Number: 376220-001
Contents
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Contents
1 Installing the Operating System
1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3.1 Creating a Backup File—Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3.2 Restoring from the Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . .
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–1
1–2
1–2
1–2
1–2
1–2
1–2
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
3 Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.6 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.7 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.8 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.10Replicating the Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.11Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.12World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.13Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
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3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . .
3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.6 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.7 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . .
3.4.8 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4.9 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3–13
3–17
3–17
3–17
3–20
3–22
3–24
3–25
3–25
3–25
3–26
3–26
3–26
3–26
4 Serial and Parallel ATA Drive Guidelines and Features
4.1 SATA and PATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.3 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.4 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.5 PATA Cable Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.2 PATA Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.3.3 PATA Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
4.3.4 PATA Additional Drive Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.4 ATA SMART Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.2 Native Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.7 Mixed Devices Boot and Drive Letter Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.1.1 Microtower (MT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.1.2 Small Form Factor (SFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5–6
5–6
5–7
5–7
5–7
5–7
5–7
5–8
5–8
5–8
5–9
6 Removal and Replacement Procedures— Microtower (MT) Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.6 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.7 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.7.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.7.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.8 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.8.1 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14
6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–14
6.9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15
6.9.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.10Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
6.12Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.13Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–23
6.14Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.15Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.16System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.17Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.17.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.17.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
6.18Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
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v
Contents
7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2
7.3 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.3.1 Security Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.3.2 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4
7.3.3 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.3.4 Universal Chassis Clamp Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.4 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10
7.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13
7.6.1 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15
7.7 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16
7.8 Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.8.1 Expansion Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.8.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.9.2 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.9.3 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24
7.9.4 Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25
7.10Fan Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34
7.13Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35
7.14Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–36
7.15Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–38
7.16Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–39
7.17System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–41
7.18Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–46
7.19Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–47
7.19.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–48
7.19.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–49
7.19.3Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–50
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Card Reference Designators
F Memory
Index
vi
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1
Installing the Operating System
Ä
CAUTION: Do not add optional hardware or third-party devices to your computer until the operating
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly.
Ä
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer or prevent its proper installation.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the appropriate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation. During this process, do not turn off your computer unless you are directed to do so.
the computer shipped with more than one operating system language on the hard drive, the
✎ Ifinstallation
process could take up to 60 minutes.
1.1
Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com. Click Support & Drivers, select Download drivers and software, enter the
model number of the computer, and press Enter.
You can also obtain the latest support software on CDs. The following Web site provides
information on how to purchase a support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purchase.html
the computer has an optical CD-RW drive, install the appropriate application to be able to
✎ Ifwrite
to the drive. To install the application, double-click the Setup Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct CD option when
prompted.
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1–1
Installing the Operating System
1.2
Transferring Files and Settings
Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings
from an old computer to a new one. Click Start > All Programs > Accessories > System Tools
> Files and Settings Transfer Wizard.
1.3
Backing Up and Restoring Files
1.3.1 Creating a Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to create a backup file or tape.
file can be saved to a hard disk, a floppy disk, CD, USB flash media device, tape drive,
✎ Aor backup
to any other removable or nonremovable media.
1.3.2 Restoring from the Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to restore files from a backup file.
file can be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or
✎ Aanybackup
other removable or nonremovable media.
1.4
Converting to NTFS
Windows XP Professional
To convert a FAT or FAT32 volume to NTFS,
1. Click Start > All Programs > Accessories > Command Prompt.
2. Type convert drive_letter: /fs:ntfs (where drive_letter is the volume to be converted) and
press Enter.
1.5
HP Software
The Microsoft Windows XP Professional operating system is preinstalled on the computer and
will be configured automatically the first time the computer is turned on. The following HP
software may also be installed at that time on selected models:
1–2
■
Computer Setup Utilities
■
HP Support Software including device drivers
■
Configuration Record
■
Online Safety & Comfort Guide
■
Power Management with energy saver features
■
Security Management tools
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Installing the Operating System
■
Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■
Support Software CD
■
HP Web site at www.hp.com
■
Restore Plus! CD, which is supplied with many HP models
✎ Additional HP software may be required in certain situations.
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Installing the Operating System
1–4
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2
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■
Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■
Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■
Determine information about the operating environment of the computer.
■
Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■
Establish and manage passwords and other security features.
■
Establish and manage energy-saving timeouts.
✎ All features identified in this chapter may not be available on all HP products.
2.1
Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■
Keyboard
■
Memory modules
■
All mass storage devices
■
Processors
■
Controllers
Power-On Password is set, a key icon appears on the screen while POST is running. You
✎ Ifwilltheneed
to enter the password before continuing. Refer to Chapter 3, Section 3.1for information
on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
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2–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
2–2
■
Change factory default settings.
■
Set the system date and time.
■
Set, view, change, or verify the system configuration, including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or USB flash media devices.
■
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set the system to:
❏
always Quick Boot (default);
❏
periodically Full Boot (from every 1 to 30 days); or
❏
always Full Boot.
■
Select Post Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such
as memory count, product name, and other non-error text messages. If a POST error occurs,
the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
■
Establish an Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
■
Enter the Asset Tag or property identification number assigned by the company to this
computer.
■
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
■
Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■
To secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■
Enable or disable Master Boot Record (MBR) Security.
■
Enable or disable removable media boot ability.
■
Enable or disable legacy diskette write ability (when supported by hardware).
■
Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■
Replicate the system setup by saving system configuration information on diskette and
restoring it on one or more computers.
■
Execute self-tests on a specified ATA hard drive (when supported by drive).
■
Enable or disable DriveLock security (when supported by MultiBay drive).
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Setup Utilities and Diagnostics Features
2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select your language from the list and press Enter.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
Ä
❏
If you have made changes that you do not want applied, select Ignore Changes and
Exit.
❏
To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer after
you exit the F10 Setup screen.
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Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
.
Heading
File
Option
System Information
Description
Lists:
• Product name
• Processor type/speed/stepping
• Cache size (L1/L2)
• Installed memory size/speed, number of channels (single or
dual) (if applicable)
• Integrated MAC address for embedded, enabled NIC (if
applicable)
• System ROM (includes family name and version)
• Chassis serial number
• Asset tracking number
About
Displays copyright information.
Set Time and Date
Allows you to set system time and date.
Replicated Setup
Save to Removable Media
Saves system configuration, including CMOS, to a formatted
1.44-MB diskette, a USB flash media device, or a diskette-like
device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media
device, or a diskette-like device.
Default Setup
Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
✎
2–4
Apply Defaults
and Exit
Applies the currently selected default settings and clears any
established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits
Computer Setup.
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Setup Utilities and Diagnostics Features
Heading
Storage
Option
Device
Configuration
Description
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are
displayed. The following options may be presented.
Diskette Type
Identifies the highest capacity media type accepted by the diskette
drive.
Legacy Diskette Drives
Options are 3.5" 1.44 MB, and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage
device. (For example, a Zip drive can be made bootable by
selecting diskette emulation.)
Drive Type
Emulation Options
ATAPI Zip drive
None (treated as Other)
Diskette (treated as diskette drive)
ATA Hard disk
None (treated as Other)
Hard disk (treated as hard drive)
Legacy diskette
No emulation options available
CD-ROM drive
No emulation options available
ATAPI LS-120
None (treated as Other).
Diskette (treated as diskette drive).
Default Values IDE/SATA
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled, 8,
and 16.
Transfer Mode (ATA devices only)
Specifies the active data transfer mode. Options (subject to device
capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0,
and Max UDMA.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This
enables the BIOS to access disks partitioned and formatted on other
systems and may be necessary for users of older versions of UNIX
(e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and None
Ordinarily, the translation mode selected
Ä CAUTION:
automatically by the BIOS should not be changed. If the selected
translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data
on the disk will be inaccessible.
✎
Support for specific Computer Setup options may vary depending on the hardware configuration.
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2–5
Setup Utilities and Diagnostics Features
Heading
Storage
(continued)
Option
Device
Configuration
(continued)
Description
Translation Parameters (ATA disks only)
This feature appears only when User translation mode is selected.
✎
Allows you to specify the parameters (logical cylinders, heads, and
sectors per track) used by the BIOS to translate disk I/O requests
(from the operating system or an application) into terms the hard
drive can accept. Logical cylinders may not exceed 1024. The
number of heads may not exceed 256. The number of sectors per
track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
Storage Options
Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
✎
After saving changes to Removable Media Write, the computer
will restart. Turn the computer off, then on, manually.
BIOS DMA Data Transfers
Allows you to control how BIOS device I/O requests are serviced.
When “Enable” is selected, the BIOS will service ATA device read
and write requests with DMA data transfers. When “Disable” is
selected, the BIOS will service ATA device read and write requests
with PIO data transfers.
SATA Emulation
Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Separate IDE Controller” is the default option. Up to 4 SATA and 2
PATA devices may be accessed in this mode. The SATA and PATA
controllers appear as two separate IDE controllers. Use this option
with Microsoft Windows 2000 and Windows XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
“Combined IDE Controller” is the other option. Up to 2 PATA and 2
SATA devices may be accessed in this mode. The SATA and PATA
controllers appear as one combined IDE controller. Use this option
with Microsoft Windows 98 and earlier operating systems.
• PATA Primary Device 0 replaces SATA 1
• PATA Primary Device 1 replaces SATA 3
IDE Controller
Allows you to enable or disable the primary IDE controller. This
feature is supported on some models.
Primary SATA Controller
Allows you to enable or disable the Primary SATA controller.
✎
2–6
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Setup Utilities and Diagnostics Features
Heading
Storage
(continued)
Option
Description
Storage Options
(continued)
Secondary SATA Controller
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of
performing the Drive Protection System (DPS) self-tests.
Allows you to enable or disable the Secondary SATA controller. This
feature is supported on some models.
✎
Boot Order
This selection will only appear when at least one drive capable of
performing the DPS self-tests is attached to the system.
Allows you to:
• Specify the order in which attached devices (such as a USB
flash media device, diskette drive, hard drive, optical drive, or
network interface card) are checked for a bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
• Specify the order of attached hard drives. The first hard drive in
the order will have priority in the boot sequence and will be
recognized as drive C (if any devices are attached).
✎
MS-DOS drive lettering assignments may not apply after a
non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the computer and press F9 when the
monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the
selected non-default device for this one time.
Security
Setup Password
Allows you to set and enables setup (administrator) password.
✎
If the setup password is set, it is required to change Computer
Setup options, flash the ROM, and make changes to certain plug
and play settings under Windows.
See the Troubleshooting Guide on the Documentation CD for more
information.
✎
Power-On
Password
Allows you to set and enable power-on password.
Password Options
(This selection will
appear only if a
power-on
password is set.)
Allows you to specify whether the password is required for warm
boot (CTRL+ALT+DEL).
See the Troubleshooting Guide for more information.
See the Desktop Management Guide for more information.
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Security
Option
Smart Cover
(continued)
Description
Allows you to:
• Lock/unlock the Cover Lock.
• Set the Cover Removal Sensor to Disable/Notify User/Setup
Password.
✎
Notify User alerts the user that the sensor has detected that the
cover has been removed. Setup Password requires that the setup
password be entered to boot the computer if the sensor detects
that the cover has been removed.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.
Embedded
Security
Allows you to:
• Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.
Device Security
Enables/disables serial ports, parallel port, front USB ports, system
audio, network controllers (some models), MultiBay devices (some
models), SMBus controller (some models), and SCSI controllers
(some models).
Network Service
Boot
Enables/disables the computer’s ability to boot from an operating
system installed on a network server. (Feature available on NIC
models only; the network controller must reside on the PCI bus or be
embedded on the system board.)
System IDs
Allows you to set:
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See the Desktop Management Guide on the Documentation CD
for more information.
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current chassis
serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
• Keyboard locale setting (for example, English or German) for
System ID entry.
✎
2–8
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Security
Option
Description
DriveLock Security
Allows you to assign or modify a master or user password for
MultiBay hard drives. When this feature is enabled, the user is
prompted to provide one of the DriveLock passwords during POST. If
neither is successfully entered, the hard drive will remain
inaccessible until one of the passwords is successfully provided
during a subsequent cold-boot sequence.
(continued)
✎
This selection will only appear when at least one MultiBay drive
that supports the DriveLock feature is attached to the system.
See the Desktop Management Guide on the Documentation CD for
more information.
Data Execution
Prevention
Enable/Disable.
Data Execution Prevention Mode help prevent OS security breaches.
✎
Master Boot
Record Security*
Allows you to enable or disable Master Boot Record (MBR) Security.
When enabled, the BIOS rejects all requests to write to the MBR on
the current bootable disk. Each time the computer is powered on or
rebooted, the BIOS compares the MBR of the bootable disk to the
previously saved MBR. If changes are detected, you are given the
option of saving the MBR of the current bootable disk, restoring the
previously-saved MBR, or disabling MBR security. You must know the
setup password if one is set.
✎
Save Master Boot
Record*
Restore Master
Boot Record*
This selection is in effect only if the processor and operating
system being used comprehend and utilize the function.
Disable MBR Security before intentionally changing the formatting
or partitioning of the current bootable disk. Several disk utilities
(such as FDISK and FORMAT) attempt to update the MBR.
If MBR Security is enabled and disk accesses are being serviced
by the BIOS, write requests to the MBR are rejected, causing the
utilities to report errors.
If MBR Security is enabled and disk accesses are being serviced
by the operating system, any MBR change will be detected by the
BIOS during the next reboot, and an MBR Security warning
message will be displayed.
Saves a backup copy of the Master Boot Record of the current
bootable disk.
✎
Only appears if MBR Security is enabled.
✎
Only appears if all of the following conditions are true:
Restores the backup Master Boot Record to the current bootable
disk.
• MBR Security is enabled.
• A backup copy of the MBR has been previously saved.
• The current bootable disk is the same disk from which the
backup copy of the MBR was saved.
Restoring a previously saved MBR after a disk utility
Ä CAUTION:
or operating system has modified the MBR may cause the data on
the disk to become inaccessible. Only restore a previously saved
MBR ifyou are confident that the current bootable disk’s MBR has
been corrupted or infected with a virus.
✎
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Power
Option
OS Power
Management
Description
• Runtime Power Management - Enable/Disable. Allows certain
operating systems to reduce processor voltage and frequency
when the current software load does not require the full
capabilities of the processor.
• Idle Power Savings - Extended/Normal. Allows certain
operating systems to decrease the processors power
consumption when the processor is idle.
• ACPI S3 Support - Enables or disables ACPI S3 support.
• ACPI S3 Hard Disk Reset - Enabling this causes the BIOS to
ensure hard disks are ready to accept commands after
resuming from S3 before returning control to the operating
system.
• ACPI S3 PS2 Mouse Wakeup - Enables or disables waking from
S3 due to PS2 mouse activity.
✎
2–10
Hardware Power
Management
SATA power management enables or disables SATA bus and/or
device power management.
Thermal
Fan idle mode - This bar graph controls the minimum permitted fan
speed.
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Advanced*
Option
Power-On Options
*For
advanced
users only
Description
Allows you to set:
• POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
• POST messages (enable/disable).
• F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
• F10 prompt (enable/disable). Enabling this feature will display
the text F10=Setup during POST. Disabling this feature
prevents the text from being displayed but pressing F10 will still
access the Setup screen.
• F12 prompt (enable/disable). Enabling this feature will display
the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed but
pressing F12 will still force the system to attempt booting from
the network.
• Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs. (This feature is supported on select models only.)
• Remote wakeup boot source (remote server/local hard drive).
• After Power Loss (off/on/previous state): After power loss, if you
connect your computer to an electric power strip and would like
to turn on power to the computer using the switch on the power
strip, set this option to ON.
✎
If you turn off power to your computer using the switch on a
power strip, you will not be able to use the suspend/sleep feature
or the Remote Management features.
• POST Delay (in seconds) (5, 10, 15, or 20 seconds). Enabling
this feature will add a user-specified delay to the POST process.
This delay is sometimes needed for hard disks on some PCI
cards that spin up very slowly; so slowly that they are not ready
to boot by the time POST is finished. The POST delay also gives
you more time to press F10 to enter Computer (F10) Setup.
• I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating Systems to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.
✎
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Advanced*
(continued)
Option
Power-On Options
(continued)
*For
advanced
users only
Description
Allows you to set: (continued)
• ACPI/USB Buffers @ Top of Memory (enable/disable).
Enabling this feature places USB memory buffers at the top
of memory. The advantage is that some amount of memory
below 1 MB is freed up for use by option ROMs. The
disadvantage is that a popular memory manager, HIMEM.SYS,
does not work properly when USB buffers are at top of memory
AND the system has 64 MB or less of RAM.
• Hyper-threading (enable/disable).
• Limit CPUID Maximum Value to 3 - Restricts the number of
CPUID functions reported by the microprocessor. Enable this
feature if booting to WinNT.
BIOS Power-On
Allows you to set the computer to turn on automatically at a time you
specify.
Onboard Devices
Allows you to set resources for or disable onboard system devices
(diskette controller, serial port, or parallel port).
PCI Devices
• Lists currently installed PCI devices and their IRQ settings.
• Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
Bus Options*
On some models, allows you to enable or disable:
• PCI SERR# Generation.
• PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.
✎
2–12
Support for specific Computer Setup options may vary depending on the hardware configuration.
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Heading
Advanced*
(continued)
Option
Device options
Description
Allows you to set:
• Printer mode (bi-directional, EPP & ECP, output only).
*For
advanced
users only
• Num Lock state at power-on (off/on).
• S5 Wake on LAN (enable/disable).
• To disable Wake on LAN during the off state (S5), use the arrow
(left and right) keys to select the Advanced > Device Options
menu and set the S5 Wake on Lan feature to “Disable.” This
obtains the lowest power consumption available on the computer
during S5. It does not affect the ability of the computer to Wake on
LAN from suspend or hibernation, but will prevent it from waking
from S5 via the network. It does not affect operation of the network
connection while the computer is on.
• If a network connection is not required, completely disable the
network controller (NIC) by using the arrow (left and right) keys to
select the Security > Device Security menu. Set the Network
Controller option to “Device Hidden.” This prevents the network
controller from being used by the operating system and reduces the
power used by the computer in S5.
• Processor cache (enable/disable).
• Unique Sleep State Blink Patterns. Allows you to choose an LED
blink pattern that uniquely identifies each sleep state.
• Integrated Video (enable/disable) Allows you to use integrated
video and PCI Up Solution video at the same time (available on
select models only).
✎
Inserting a PCI or PCI Express video card automatically disables
Integrated Video. When PCI Express video is on, Integrated
Video must remain disabled.
• Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
• NIC PXE Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
PCI VGA
Configuration
✎
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
Support for specific Computer Setup options may vary depending on the hardware configuration.
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2.3
Diagnostics for Windows
The Diagnostics for Windows (DFW) utility is a component of HP Client Management Solutions
that allows you to view information about the hardware and software configuration of the
computer while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows
XP). It also allows you to perform hardware and software tests on the subsystems of the
computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. The information in every screen of the utility can be saved
to a file or printed.
test all subsystems, you must log in as the administrator. If you do not log in as the
✎ Toadministrator,
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows in to determine if all the devices installed on the computer are
recognized by the system and functioning properly. Running tests is optional but recommended
after installing or connecting a new device.
Third party devices not supported by HP may not be detected by Diagnostics for Windows. Save,
print, or display the information generated by the utility.
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2.3.1 Detecting Diagnostics for Windows
Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
❏
In Windows 2000 Professional, select Start > Settings > Control Panel.
❏
In Windows XP Home or Windows XP Professional, select Start > Control Panel >
Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
2.3.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing
these steps:
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏
In Windows XP, select Start > Software Setup icon. Select Diagnostics for Windows >
Next button, then follow the instructions on the screen.
❏
In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for
Windows > Next button, then follow the instructions on the screen.
❏
In either Windows XP or Windows 2000, if the Setup Software/Software Setup icon is
not on the Desktop or in the Start menu, run the Setup program from the
C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the
command line: C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the computer, or it
may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit
the program. You must restart the computer to complete the installation of Diagnostics for
Windows.
want to upgrade an existing version of Diagnostics for Windows installed on the computer,
✎ Ifvisityouhttp://www.hp.com/support/files
and click on an applicable product. Locate the desired
software and download the latest version. Execute the downloaded file and select Repair to
update the installed version. This will cause the new version to overwrite the old version.
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2.3.3 Using Categories in Diagnostics for Windows
To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the computer hardware and software.
❏
In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏
In Windows XP Home and Windows XP Professional, select Start > Control Panel >
Performance and Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
✎ As the cursor moves over the toolbar icons, the corresponding category name is displayed.
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen and
select More.
4. Review, print, and/or save this information as desired.
❏
To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏
To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, click File, and then click Exit.
Menu Bar—File, Categories, Navigation, Level, Tab, Help
At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down
menus. Selecting an item will provide the following information on the system:
2–16
■
File—Save As, Print, Printer Setup, Exit
■
Categories
❏
System—System board, ROM, date, and time
❏
Asset Control—Asset tag, system serial number, and processor
❏
Input Devices—Keyboard, mouse, and joystick(s)
❏
Communication—Ports
❏
Storage—Storage drives
❏
Graphics—Graphics
❏
Memory—System board and Windows memory
❏
Multimedia—Optical storage (CD, DVD, and so on) and audio
❏
Windows—Windows
❏
Architecture—PCI Device
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❏
Resources—IRQ, I/O, and Memory Map
❏
Health—Status of system temperature and hard drives
❏
Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number
■
Navigation—Previous Category (F5), Next Category (F6)
■
Level—Less (F7), More (F8) <information on the screen>
■
Tab
■
❏
Overview—Displays general information about the computer. This window is displayed
when first starting the utility. The left side of the window shows hardware information,
while the right side shows software information.
❏
Test—Allows you to choose various parts of the system to test. You can also choose the
type of test and testing mode.
❏
Status—Displays the status of each test in progress. You can cancel testing by clicking
the Cancel Testing button.
❏
Log—Displays a log of tests for each device.
❏
Error—Displays any errors that occurred during device testing. The window lists the
device being tested, the type and number of errors, and the error code.
Help—Contents, How to use Help, About
2.3.4 Running Diagnostic Tests in Diagnostics for Windows
To run diagnostic tests:
1. Click Start > HP Information Center > Diagnostics for Windows.
Alternately, you can access Diagnostics for Windows via the control panel.
The screen displays the overview of the computer hardware and software. Five tabs are
displayed below the row of icons: Overview, Test, Status, Log, and Error.
2. Click the Test tab, or click Tab at the top of the screen and select Test.
3. Select one of the following options:
❏
Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏
Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏
Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
test all subsystems, you must log in as the administrator. If you do not log in as the
✎ Toadministrator,
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
boxes that cannot be checked.
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4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏
Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏
Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the Log
tab or click Tab at the top of the screen and select Log.
6. To view a test report, select one of three tabs:
❏
Status—Summarizes the tests run, passed, and failed during the current testing session.
❏
Log—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏
Error—Lists all errors found on the computer with their error codes.
7. To save a test report:
❏
Select the Log tab Save button to save a Log tab report.
❏
Select the Error tab Save button to save an Error tab report.
8. To print a test report:
❏
If the report is on the Log tab, select File > Save As, then print the file from the selected
folder.
❏
If the report is on the Error tab, select the Error tab Print button.
9. If errors are found, click the Error tab to display more detailed information and
recommended actions.
10. Click Print or save the error information for future reference.
11. To exit Diagnostics for Windows, click File > Exit.
2.4 Configuration Record
The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various computer subsystems. The information
includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory,
graphics, operating system version number, operating system parameters, and the operating
system startup files to give a complete view of the computer. Configuration Record provides a
means for automatically identifying and comparing configuration changes, and has the ability to
maintain a configuration history. The information can be saved as a history of multiple sessions.
This utility allows the resolution of problems without taking the computer offline and assists in
maximizing the computer availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a Now.log file. If the original Base.log file is present in the
cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with
the differences between the two highlighted in the color red.
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2.4.1 Installing Configuration Record
The Configuration Record is part of Diagnostics for Windows and is automatically installed at
the same time as Diagnostics for Windows.
2.4.2 Running Configuration Record
To run this program:
1. Click Start > HP Information Center > Configuration Record.
Alternately, you can access Diagnostics for Windows via the control panel.
Configuration Record utility has two view options: Show Changed Items Only and Show
✎ The
All. The default view is Show Changed Items Only, therefore all the text is displayed in the
color red since it shows only the differences. Switching to Show All displays the complete,
comprehensive view of the system.
2. The default view is Show Changed Items Only. To view all the information gathered by
Configuration Record, click View at the top of the window and select Show All, or click the
Show All Items icon.
3. To save the information in the left or right window, select File > Save Window File and then
select Left Window File or Right Window File.
the configuration of the computer periodically allows the user to keep a history of the
✎ Saving
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.
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3
Desktop Management
HP Client Management Solutions provides standards-based solutions for managing and
controlling desktops, workstations, and notebook PCs in a networked environment.
The key capabilities and features of desktop management are:
■
Initial configuration and deployment
■
Remote system installation
■
Software updating and management
■
ROM flash
■
Asset tracking and security
■
Fault notification and recovery
✎ Support for specific features described in this guide may vary by model or software version.
3.1
Initial Configuration and Deployment
HP computers come with a preinstalled system software image. After a brief software
“unbundling” process, the computer is ready to be used.
A customized software image may be deployed by:
■
Installing additional software applications after unbundling the preinstalled software image.
■
Using software deployment tools, such as Altiris Deployment Solution, to replace the
preinstalled software with a customized software image.
■
Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and
processes. The PC Deployment section of the Solutions and Services Web site
(http://whp-sp-orig.extweb.hp.com/country/us/en/solutions.html provides information to help
you select the best deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with
recovery of system software, configuration management and troubleshooting, and power
management.
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3.2
Remote System Installation
Remote System Installation allows you to start and set up your system using the software and
configuration information located on a network server by initiating the Preboot Execution
Environment (PXE). The Remote System Installation feature is usually used as a system setup
and configuration tool, and can be used for the following tasks:
■
Formatting a hard drive.
■
Deploying a software image on one or more new PCs.
■
Remotely updating the system BIOS in flash ROM. See Section 3.3.7, “Remote ROM
Flash.”
■
Configuring the system BIOS settings.
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot
message appears in the lower-right corner of the HP logo screen. Follow the instructions on the
screen to continue the process. The default boot order is a BIOS configuration setting that can be
changed to always attempt to PXE boot.
HP and Altiris have partnered to provide tools designed to make the task of corporate PC
deployment and management easier and less time-consuming, ultimately lowering the total cost
of ownership and making HP PCs the most manageable client PCs in the enterprise environment.
3.3
Software Updating and Management
HP provides several tools for managing and updating software on desktops and
workstations—HP Client Manager Software, Altiris Client Management Solutions, System
Software Manager; Proactive Change Notification; and Subscriber's Choice.
3.3.1 HP Client Manager Software
HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects
of their client computers with features that include:
■
Detailed views of hardware inventory for asset management
■
PC health check monitoring and diagnostics
■
Proactive notification of changes in the hardware environment
■
Web-accessible reporting of business critical details such as machines with thermal
warnings, memory alerts, and more
■
Remote updating of system software such as device drivers and ROM BIOS
■
Remote changing of boot order
For more information on the HP Client Manager, visit
http://h18000.www1.hp.com/im/client_mgr.html.
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3.3.2 Altiris Client Management Solutions
HP and Altiris have partnered to provide comprehensive, tightly integrated systems management
solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the
foundation for additional Altiris Client Management Solutions that address:
■
■
■
■
Inventory and Asset Management
❏
SW license compliance
❏
PC tracking and reporting
❏
Lease contract, fixing asset tracking
Deployment and Migration
❏
Windows XP Professional migration
❏
System deployment
❏
Personality migrations
Help Desk and Problem Resolution
❏
Managing help desk tickets
❏
Remote troubleshooting
❏
Remote problem resolution
❏
Client disaster recovery
Software and Operations Management
❏
Ongoing desktop management
❏
HP system SW deployment
❏
Application self-healing
For more information and details on how to download a fully-functional 30-day evaluation
version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory loaded image. This agent enables communication with the Altiris development Solution
which can be used to complete new hardware deployment or personality migration to a new OS
using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution
capabilities. When used in conjunction with System Software Manager (Section 3.3.3), or HP
Client Manager Software, administrators can also update ROM BIOS and device driver software
from a central console.
For more information, visit http://h18000.www1.hp.com/im/index.html.
3.3.3 System Software Manager
System Software Manager (SSM) is a utility that lets you update system-level software on
multiple systems simultaneously. When executed on a PC client system, SSM detects both
hardware and software versions, then updates the appropriate software from a central repository,
also known as a file store. Driver versions that are supported by SSM are denoted with a special
icon on the driver download Web site and on the Support Software CD. To download the utility
or to obtain more information on SSM, visit
http://www.hp.com/go/ssm.
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3.3.4 Proactive Change Notification (PCN)
The Proactive Change Notification program uses the Subscriber's Choice Web site in order to
proactively and automatically:
■
Send you Proactive Change Notification (PCN) e-mails informing you of hardware and
software changes to most commercial computers and servers, up to 60 days in advance.
■
Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes,
Security Bulletins, and Driver alerts for most commercial computers and servers.
You create your own profile to ensure that you only receive the information relevant to a specific
IT environment. To learn more about the Proactive Change Notification program and create a
custom profile, visit http://h30046.www3.hp.com/subhub.php?jumpid=go/pcn.
3.3.5 Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply
you with personalized product tips, feature articles, and/or driver and support
alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver
e-mails notifying you that the information you subscribed to in your profile is available for
review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit
http://h30046.www3.hp.com/subhub.php.
3.3.6 ROM Flash
The computer comes with a reprogrammable flash ROM (read only memory). By establishing a
setup password in Computer Setup (F10) Utility, you can protect the ROM from being
unintentionally updated or overwritten. This is important to ensure the operating integrity of the
computer. Should you need or want to upgrade your ROM, you may:
■
Order an upgraded ROMPaq™ diskette from HP.
■
Download the latest ROMPaq images the HP driver and support page,
http://www.hp.com/support/files.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set
the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssm.
3.3.7 Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP
computers directly from the centralized network management console. Enabling the system
administrator to perform this task remotely, on multiple computers and personal computers,
results in a consistent deployment of and greater control over HP PC ROM images over the
network. It also results in greater productivity and lower total cost of ownership.
computer must be powered on, or turned on through Remote Wakeup, to take advantage of
✎ The
Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or
System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html.
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3.3.8 HPQFlash
The HPQFlash utility is used to locally update or restore the system ROM on individual PCs
through a Windows operating system.
For more information on HPQFlash, visit http://www.hp.com/support/files and enter the name
of the computer when prompted.
3.3.9 FailSafe Boot Block ROM
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash
failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is
a flash-protected section of the ROM that checks for a valid system ROM flash when power to
the system is turned on.
■
If the system ROM is valid, the system starts normally.
■
If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
enough support to start the system from a ROMPaq diskette, which will program the system
ROM with a valid image.
models also support recovery from a ROMPaq CD. ISO ROMPaq images are included
✎ Some
with selected models in the downloadable ROM softpaqs.
When the boot block detects an invalid system ROM, the System Power LED blinks RED 8
times, one every second, followed by a 2-second pause. Also 8 simultaneous beeps will be heard.
A Boot Block recovery mode message is displayed on the screen (some models).
To recover the system after it enters Boot Block recovery mode, complete the following steps:
1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD
and turn off the power.
2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this computer, a ROMPaq
CD into the CD drive.
3. Turn on the computer.
If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and
restart the computer.
If a setup password has been established, the Caps Lock light will turn on and you will be
prompted to enter the password.
4. Enter the setup password.
If the system successfully starts from the diskette and successfully reprograms the ROM,
then the three keyboard lights will turn on. A rising tone series of beeps also signals
successful completion.
5. Remove the diskette or CD and turn the power off.
6. Turn the power on again to restart the computer.
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The following table lists the various keyboard light combinations used by the Boot Block ROM
(when a PS/2 keyboard is attached to the computer), and explains the meaning and action
associated with each combination.
Keyboard Light Combinations Used by Boot Block ROM
Failsafe Boot
Block Mode
Keyboard
LED Color
Keyboard
LED Activity
State/Message
Num Lock
Green
On
ROMPaq diskette or ROMPaq CD not
present, is bad, or drive not ready.
Caps Lock
Green
On
Enter password.
Num, Caps,
Scroll Lock
Green
Blink on in
sequence,
one-at-a-time—
N, C, SL
Keyboard locked in network mode.
Num, Caps,
Scroll Lock
Green
On
Boot Block ROM Flash successful. Turn
power off, then on to reboot.
✎
Diagnostic lights do not flash on USB keyboards.
3.3.10 Replicating the Setup
The following procedures give an administrator the ability to easily copy one setup configuration
to other computers of the same model. This allows for faster, more consistent configuration of
multiple computers.
procedures require a diskette drive or a supported USB flash media device, such as an HP
✎ Both
Drive Key.
Copying to Single Computer
Ä
CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
computers are not the same model. For example, do not copy the setup configuration from a dc7100
Ultra-Slim Desktop to a dx6100 Slim Tower.
1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click
Start > Shut Down > Shut Down.
2. If you are using a USB flash media device, insert it now.
3. Turn on the computer.
4. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
5. If you are using a a diskette, insert it now.
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6. Select File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
7. Turn off the computer to be configured and insert the configuration diskette or USB flash
media device.
8. Turn on the computer to be configured.
9. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
10. Select File > Replicated Setup > Restore from Removable Media, and follow the
instructions on the screen.
11. Restart the computer when the configuration is complete.
Copying to Multiple Computers
Ä
CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
computers are not the same model. For example, do not copy the setup configuration from a dc7100
Ultra-Slim Desktop to a dx6100 Slim Tower.
This method takes a little longer to prepare the configuration diskette or USB flash media device,
but copying the configuration to target computers is significantly faster.
bootable diskette is required for this procedure or to create a bootable USB flash media device.
✎ AIf Windows
XP is not available to use to create a bootable diskette, use the method for copying to
a single computer instead (see “Copying to Single Computer” on page 6).
1. Create a bootable diskette or USB flash media device. See “Supported USB Flash Media
Device” on page 8 or “Unsupported USB Flash Media Device” on page 10.
Ä
CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in
the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted
from a USB flash media device. Otherwise, a bootable diskette must be used.
2. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click
Start > Shut Down > Shut Down.
3. If you are using a USB flash media device, insert it now.
4. Turn on the computer.
5. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
6. If you are using a a diskette, insert it now.
7. Select File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
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8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration
diskette or USB flash media device. To obtain this utility, go to
http://welcome.hp.com/support/files and enter the model number of the computer.
9. On the configuration diskette or USB flash media device, create an autoexec.bat file
containing the following command:
repset.exe
10. Turn off the computer to be configured. Insert the configuration diskette or USB flash media
device and turn the computer on. The configuration utility will run automatically.
11. Restart the computer when the configuration is complete.
Creating a Bootable Device
Supported USB Flash Media Device
Supported devices, such as an HP Drive Key or a DiskOnKey, have a preinstalled image to
simplify the process of making them bootable. If the USB flash media device being used does not
have this image, use the procedure later in this section (see “Unsupported USB Flash Media
Device” on page 10).
Ä
CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in
the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted
from a USB flash media device. Otherwise, a bootable diskette must be used.
To create a bootable USB flash media device, you must have:
■
One of the following systems:
❏
HP Compaq Business Desktop dc7100 series
❏
HP Compaq Business Desktop dx6100 series
❏
HP Compaq Business Desktop d530 Series - Ultra-Slim Desktop, Small Form Factor, or
Convertible Minitower
❏
Compaq Evo D510 Ultra-slim Desktop
❏
Compaq Evo D510 Convertible Minitower/Small Form Factor
Depending on the individual BIOS, future systems may also support booting to a USB flash
media device.
Ä
CAUTION: If you are using a computer other than one named above, make sure the default boot order
in the Computer Setup (F10) Utility lists the USB device before the hard drive.
■
3–8
One of the following storage modules:
❏
16MB HP Drive Key
❏
32MB HP Drive Key
❏
32MB DiskOnKey
❏
64MB HP Drive Key
❏
64MB DiskOnKey
❏
128MB HP Drive Key
❏
128MB DiskOnKey
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■
❏
256MB HP Drive Key
❏
256MB DiskOnKey
A bootable DOS diskette with the FDISK and SYS programs. If SYS is not available,
FORMAT may be used, but all existing files on the USB flash media device will be lost.
1. Turn off the computer.
2. Insert the USB flash media device into one of the computer's USB ports and remove all other
USB storage devices except USB diskette drives.
3. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM
into a diskette drive and turn on the computer to boot to the DOS diskette.
4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes
(Y) to enable large disk support.
5. Enter Choice [5] to display the drives in the system. The USB flash media device will be the
drive that closely matches the size of one of the drives listed. It will usually be the last drive
in the list. Note the letter of the drive.
USB flash media device drive: __________
Ä
CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can occur.
Check all USB ports for additional storage devices. If any are found, remove them, reboot the computer,
and proceed from step 4. If none are found, either the system does not support the USB flash media
device or the USB flash media device is defective. DO NOT proceed in attempting to make the USB flash
media device bootable.
6. Exit FDISK by pressing the Esc key to return to the A:\ prompt.
7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
Ä
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
After the system files have been transferred, SYS will return to the A:\ prompt. Go to
step 13.
9. Copy any files you want to keep from your USB flash media device to a temporary directory
on another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
Ä
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more warnings and ask you each time whether you want to
proceed. Enter Y each time. FORMAT will format the USB flash media device, add the
system files, and ask for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Copy any files you saved in step 9 back to your USB flash media device.
13. Remove the diskette and reboot the computer. The computer will boot to the USB flash
media device as drive C.
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default boot order varies from computer to computer, and it can be changed in the Computer
✎ The
Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to “Copying to Multiple Computers” on page 7.
Unsupported USB Flash Media Device
Ä
CAUTION: Not all computers can be booted from a USB flash media device. If the default boot order in
the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted
from a USB flash media device. Otherwise, a bootable diskette must be used.
To create a bootable USB flash media device, you must have:
■
One of the following systems:
❏
HP Compaq Business Desktop dc7100 series
❏
HP Compaq Business Desktop dx6100 series
❏
HP Compaq Business Desktop d530 Series—Ultra-Slim Desktop, Small Form Factor, or
Convertible Minitower
❏
Compaq Evo D510 Ultra-Slim Desktop
❏
Compaq Evo D510 Convertible Minitower/Small Form Factor
Depending on the individual BIOS, future systems may also support booting to a USB flash
media device.
Ä
CAUTION: If you are using a computer other than one named above, make sure the default boot order
in the Computer Setup (F10) Utility lists the USB device before the hard drive.
■
A bootable DOS diskette with the FDISK and SYS programs. If SYS is not available,
FORMAT may be used, but all existing files on the USB flash media device will be lost.
1. If there are any PCI cards in the system that have SCSI, ATA RAID or SATA drives attached,
turn off the computer and unplug the power cord.
Ä
CAUTION: The power cord MUST be unplugged.
2. Open the computer and remove the PCI cards.
3. Insert the USB flash media device into one of the computer's USB ports and remove all other
USB storage devices except USB diskette drives. Close the computer cover.
4. Plug in the power cord and turn on the computer.
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5. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When
disabling the SATA controller, note the IRQ to which the controller is assigned. You will
need to reassign the IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
7. Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM
into a diskette drive and turn on the computer to boot to the DOS diskette.
8. Run FDISK and delete any existing partitions on the USB flash media device. Create a new
partition and mark it active. Exit FDISK by pressing the Esc key.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to
reboot to the DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash
media device, add the system files, and ask for a Volume Label.
11. Press Enter for no label or enter one if desired.
12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI
cards that were previously removed. Close the computer cover.
13. Plug in the power cord, remove the diskette, and turn on the computer.
14. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were
disabled in step 6. Put the SATA controller on its original IRQ.
16. Save the changes and exit. The computer will boot to the USB flash media device as drive C.
default boot order varies from computer to computer, and it can be changed in the Computer
✎ The
Setup (F10) Utility. Refer to the Computer Setup Guide on the Documentation CD for
instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to “Copying to Multiple Computers” on page 7.
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3.3.11 Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled, the power button can
function either as an on/off switch or as a suspend button. The suspend feature does not
completely turn off power, but instead causes the computer to enter a low-power standby. This
allows you to power down quickly without closing applications and to return quickly to the same
operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Stand by.
After configuring the power button to function as a suspend button, press the power button to put
the system in a very low power state (standby). Press the button again to bring the system out of
suspend to full power status quickly. To completely turn off all power to the system, press and
hold the power button for four seconds.
Ä
CAUTION: Do not use the power button to turn off the computer unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
3.3.12 World Wide Web Site
When making the transition to new or revised operating systems, it is important to implement the
support software designed for that operating system. If you plan to run a version of Microsoft
Windows that is different from the version included with the computer, you must install
corresponding device drivers and utilities to ensure that all features are supported and
functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software
easier. You can download the software from http://www.hp.com/support. The Web site contains
the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft
Windows operating system on the HP computer.
3.3.13 Building Blocks and Partners
HP management solutions integrate with other systems management applications, and are based
on industry standards, such as:
3–12
■
Web-Based Enterprise Management (WBEM)
■
Windows Management Interface (WMI)
■
Wake on LAN Technology
■
ACPI
■
SMBIOS
■
Pre-boot Execution (PXE) support
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3.4
Asset Tracking and Security
Asset tracking features incorporated into the computer provide key asset tracking data that can be
managed using HP Insight Manager, HP Client Manager or other system management
applications. Seamless, automatic integration between asset tracking features and these products
enables you to choose the management tool that is best suited to your environment and to
leverage your investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information.
ProtectTools Embedded Security, if installed, prevents unauthorized access to data and checks
system integrity and authenticates third-party users attempting system access. (Refer to HP
ProtectTools Embedded Security Guide, on the Documentation CD for more information.)
Security features such as ProtectTools, the Smart Cover Sensor and the Smart Cover Lock,
available on select models, help to prevent unauthorized access to the internal components of the
personal computer. By disabling parallel, serial, or USB ports, or by disabling removable media
boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor
alerts can be automatically forwarded to system management applications to deliver proactive
notification of tampering with a computer’s internal components.
the Smart Cover Sensor, and the Smart Cover Lock are available as options on
✎ ProtectTools,
select systems.
Use the following utilities to manage security settings on your HP computer:
■
Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide
included with the computer for additional information and instructions on using the
Computer Setup Utilities.
■
Remotely, using HP Client Manager Software or System Software Manager. This software
enables the secure, consistent deployment and control of security settings from a simple
command-line utility.
Computer Setup Utilities (F10) Security Features
Feature
Setup Password
Description
Allows you to set and enable setup (administrator) password.
✎
If the setup password is set, it is required to change
Computer Setup options, flash the ROM, and make changes
to certain plug and play settings under Windows.
See the Troubleshooting Guide on the Documentation CD for
more information.
Power-On Password
Allows you to set and enable power-on password.
See the Troubleshooting Guide on the Documentation CD for
more information.
Password Options
(This selection will appear only
if a power-on password is set.)
✎
Allows you to specify whether the password is required for
warm boot (CTRL+ALT+DEL).
See the Desktop Management Guide on the Documentation
CD for more information.
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on your specific computer configuration.
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Computer Setup Utilities (F10) Security Features (Continued)
Feature
Description
Pre-Boot Authorization
Allows you to enable/disable the Smart Card to be used in
place of the Power-On Password.
Smart Cover
Allows you to:
• Enable/disable the Cover Lock.
• Enable/disable the Cover Removal Sensor.
✎
Notify User alerts the user that the sensor has detected that
the cover has been removed. Setup Password requires that
the setup password be entered to boot the computer if the
sensor detects that the cover has been removed.
This feature is supported on select models only. See the
Desktop Management Guide on the Documentation CD for
more information.
Embedded Security
Allows you to:
• Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
This feature is supported on select models only.
See HP ProtectTools Embedded Security Guide, on the
Documentation CD for more information.
Device Security
Enables/disables serial ports, parallel port, front USB ports,
system audio, network controllers (some models), MultiBay
devices (some models), and SCSI controllers (some models).
Network Service Boot
Enables/disables the computer’s ability to boot from an
operating system installed on a network server. (Feature
available on NIC models only; the network controller must
reside on the PCI bus or be embedded on the system board.)
System IDs
Allows you to set:
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See the Desktop Management Guide on the
Documentation CD for more information.
• Chassis serial number or Universal Unique Identifier
(UUID) number. The UUID can only be updated if the
current chassis serial number is invalid. (These ID numbers
are normally set in the factory and are used to uniquely
identify the system.)
Keyboard locale setting (for example, English or German) for
System ID entry.
✎
3–14
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on your specific computer configuration.
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Computer Setup Utilities (F10) Security Features (Continued)
Feature
DriveLock
Description
Allows you to assign or modify a master or user password for
MultiBay hard drives (not supported on SCSI hard drives).
When this feature is enabled, the user is prompted to provide
one of the DriveLock passwords during POST. If neither is
successfully entered, the hard drive will remain inaccessible
until one of the passwords is successfully provided during a
subsequent cold-boot sequence.
✎
This selection will only appear when at least one MultiBay
drive that supports the DriveLock feature is attached to the
system.
See the Desktop Management Guide on the Documentation
CD for more information.
Master Boot Record Security
Allows you to enable or disable Master Boot Record (MBR)
Security.
When enabled, the BIOS rejects all requests to write to the
MBR on the current bootable disk. Each time the computer is
powered on or rebooted, the BIOS compares the MBR of the
current bootable disk to the previously-saved MBR. If changes
are detected, you are given the option of saving the MBR on
the current bootable disk, restoring the previously-saved MBR,
or disabling MBR Security. You must know the setup password,
if one is set.
✎
Disable MBR Security before intentionally changing the
formatting or partitioning of the current bootable disk.
Several disk utilities (such as FDISK and FORMAT) attempt
to update the MBR.
If MBR Security is enabled and disk accesses are being
serviced by the BIOS, write requests to the MBR are
rejected, causing the utilities to report errors.
If MBR Security is enabled and disk accesses are being
serviced by the operating system, any MBR change will be
detected by the BIOS during the next reboot, and an MBR
Security warning message will be displayed.
✎
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on your specific computer configuration.
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Computer Setup Utilities (F10) Security Features (Continued)
Feature
Save Master Boot Record
Description
Saves a backup copy of the Master Boot Record of the current
bootable disk.
Only appears if MBR Security is enabled.
Restore Master Boot Record
Restores the backup Master Boot Record to the current
bootable disk.
✎
Only appears if all of the following conditions are true:
• MBR Security is enabled.
• A backup copy of the MBR has been previously saved.
• The current bootable disk is the same disk from which the
backup copy of the MBR was saved.
Restoring a previously saved MBR after a disk
Ä CAUTION:
utility or the operating system has modified the MBR may
cause the data on the disk to become inaccessible. Only
restore a previously saved MBR if you are confident that the
current bootable disk’s MBR has been corrupted or infected
with a virus.
✎
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.
Support for security features may vary depending on your specific computer configuration.
Mechanical Security Features
Feature
3–16
Purpose
How It Is Established
Memory Change Alerts
Detects when memory modules
have been added, moved, or
removed; notifies user and
system administrator.
For information on enabling
Memory Change Alerts, refer
to the online Desktop
Management Guide on the
Documentation CD.
Cable Lock Provision
Inhibits access to the interior of
the computer to prevent
unwanted configuration
changes or component
removal. Can also be used to
secure the computer to a fixed
object to prevent theft.
Install a cable lock to secure
the computer to a fixed
object.
Security Loop Provision
Inhibits access to the interior of
the computer to prevent
unwanted configuration
changes or component
removal.
Install a lock in the security
loop to prevent unwanted
configuration changes or
component removal.
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3.4.1 Password Security
The power-on password prevents unauthorized use of the computer by requiring entry of a
password to access applications or data each time the computer is turned on or restarted. The
setup password specifically prevents unauthorized access to Computer Setup, and can also be
used as an override to the power-on password. That is, when prompted for the power-on
password, entering the setup password instead will allow access to the computer.
A network-wide setup password can be established to enable the system administrator to log in to
all network systems to perform maintenance without having to know the power-on password,
even if one has been established.
3.4.2 Establishing a Setup Password Using Computer Setup
If the system is equipped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD. Establishing a setup password through Computer
Setup prevents reconfiguration of the computer (use of the Computer Setup (F10) utility) until
the password is entered.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, select File > Save Changes and Exit.
3.4.3 Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the computer
when power is turned on, unless the password is entered. When a power-on password is set,
Computer Setup presents Password Options under the Security menu. Password options include
Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the
password must also be entered each time the computer is rebooted.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, select File > Save Changes and Exit.
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Desktop Management
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. When the key icon appears on the monitor, type your current password, then press Enter.
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Entering a Setup Password
If the system is equipped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD.
If a setup password has been established on the computer, you will be prompted to enter it each
time you run Computer Setup.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. When the key icon appears on the monitor, type the setup password, then press Enter.
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.
Changing a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart
the Computer.
2. To change the Power-On password, go to step 3.
To change the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
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3. When the key icon appears, type the current password, a slash (/) or alternate delimiter
character, the new password, another slash (/) or alternate delimiter character, and the new
password again as shown:
current password/new password/new password
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
4. Press Enter.
5. The new password takes effect the next time you turn on the computer.
to “National Keyboard Delimiter Characters” for information about the alternate delimiter
✎ Refer
characters. The power-on password and setup password may also be changed using the Security
options in Computer Setup.
Deleting a Power-On or Setup Password
If the system is equipped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD.
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart
the Computer.
2. To delete the Power-On password, go to step 3.
To delete the Setup password, as soon as the computer is turned on, press and hold the F10
key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. When the key icon appears, type the current password followed by a slash (/) or alternate
delimiter character as shown:
current password/
4. Press Enter.
to “National Keyboard Delimiter Characters” on page 20 for information about the
✎ Refer
alternate delimiter characters. The power-on password and setup password may also be changed
using the Security options in Computer Setup.
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Desktop Management
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you
use for changing or deleting your password depend on the keyboard that came with your
computer.
National Keyboard Delimiter Characters
Arabic
/
Greek
-
Russian
/
Belgian
=
Hebrew
.
Slovakian
-
BHCSY*
-
Hungarian
-
Spanish
-
Brazilian
/
Italian
-
Swedish/Finnish
/
Chinese
/
Japanese
/
Swiss
-
Czech
-
Korean
/
Taiwanese
/
Danish
-
Latin American
-
Thai
/
French
!
Norwegian
-
Turkish
.
French Canadian
é
Polish
-
U.K. English
/
German
-
Portuguese
-
U.S. English
/
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget the password, you cannot access the computer. Refer to the Troubleshooting Guide
on the Documentation CD for instructions on clearing passwords.
If the system is equiped with an embedded security device, refer to HP ProtectTools Embedded
Security Guide, on the Documentation CD.
3.4.4 DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data
on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It
is only available on certain systems and only when DriveLock-capable hard drives are detected.
DriveLock is intended for HP customers for whom data security is the paramount concern. For
such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential
when compared with the damage that could result from unauthorized access to its contents. In
order to balance this level of security with the practical need to accommodate a forgotten
password, the HP implementation of DriveLock employs a two-password security scheme. One
password is intended to be set and used by a system administrator while the other is typically set
and used by the end-user. There is no “back-door” that can be used to unlock the drive if both
passwords are lost. Therefore, DriveLock is most safely used when the data contained on the
hard drive is replicated on a corporate information system or is regularly backed up.
In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For
users who do not fit the previously defined customer profile, this may be an unacceptable risk.
For users who do fit the customer profile, it may be a tolerable risk given the nature of the data
stored on the hard drive.
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Using DriveLock
The DriveLock option appears under the Security menu in Computer Setup. The user is
presented with options to set the master password or to enable DriveLock. A user password must
be provided in order to enable DriveLock. Since the initial configuration of DriveLock is
typically performed by a system administrator, a master password should be set first. HP
encourages system administrators to set a master password whether they plan to enable
DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock
settings if the drive is locked in the future. Once the master password is set, the system
administrator may enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a
power-on password is set and it matches the device’s user password, POST will not prompt the
user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock
password. Either the master or the user password may be used. Users will have two attempts to
enter a correct password. If neither attempt succeeds, POST will continue but the drive will
remain inaccessible.
DriveLock Applications
The most practical use of the DriveLock security feature is in a corporate environment where a
system administrator provides users with multibay hard drives for use in some computers. The
system administrator would be responsible for configuring the multibay hard drive which would
involve, among other things, setting the DriveLock master password. In the event that the user
forgets the user password or the equipment is passed on to another employee, the master
password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also
establish a corporate policy for setting and maintaining master passwords. This should be done to
prevent a situation where an employee intentionally or unintentionally sets both DriveLock
passwords before leaving the company. In such a scenario, the hard drive would be rendered
unusable and require replacement. Likewise, by not setting a master password, system
administrators may find themselves locked out of a hard drive and unable to perform routine
checks for unauthorized software, other asset control functions, and support.
For users with less stringent security requirements, HP does not recommend enabling DriveLock.
Users in this category include personal users or users who do not maintain sensitive data on their
hard drives as a common practice. For these users, the potential loss of a hard drive resulting
from forgetting both passwords is much greater than the value of the data DriveLock has been
designed to protect. Access to Computer Setup and DriveLock can be restricted through the
Setup password. By specifying a Setup password and not giving it to end users, system
administrators are able to restrict users from enabling DriveLock.
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3.4.5 Smart Cover Sensor
Cover Removal Sensor, available on select models, is a combination of hardware and software
technology that can alert you when the computer cover or side panel has been removed. There are
three levels of protection, as described in the following table.
Smart Cover Sensor Protection Levels
Level
Setting
Description
Level 0
Disabled
Smart Cover Sensor is disabled (default).
Level 1
Notify User
When the computer is restarted, the screen
displays a message indicating that the
computer cover or side panel has been
removed.
Level 2
Setup Password
When the computer is restarted, the screen
displays a message indicating that the
computer cover or side panel has been
removed. You must enter the setup
password to continue.
✎
These settings can be changed using Computer Setup. For more information about Computer
Setup, see the Computer Setup (F10) Utility Guide.
Setting the Smart Cover Sensor Protection Level
To set the Smart Cover Sensor protection level, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security
level.
4. Before exiting, select File > Save Changes and Exit.
Smart Cover Lock
The Smart Cover Lock is a software-controllable cover lock featured on select HP computers.
This lock prevents unauthorized access to the internal components. Computers ship with the
Smart Cover Lock in the unlocked position.
Ä
CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password
prevents unauthorized access to the Computer Setup utility.
✎ The Smart Cover Lock is available as an option on select systems.
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Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security > Smart Cover > Cover Lock > Lock option.
4. Before exiting, select File > Save Changes and Exit.
Unlocking the Smart Cover Lock
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security > Smart Cover > Cover Lock > Unlock.
4. Before exiting, select File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will
need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the
following circumstances:
Ä
■
Power outage
■
Startup failure
■
PC component failure (such as processor or power supply)
■
Forgotten password
CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN
166527-002).
To obtain the FailSafe Key, do any one of the following:
■
Contact an authorized HP reseller or service provider.
■
Call the appropriate number listed in the warranty.
For more information about using the Smart Cover FailSafe Key, consult the Hardware
Reference Guide.
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Desktop Management
3.4.6 Master Boot Record Security
The Master Boot Record (MBR) contains information needed to successfully boot from a disk
and to access the data stored on the disk. Master Boot Record Security may prevent unintentional
or malicious changes to the MBR, such as those caused by some computer viruses or by the
incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR,
should changes to the MBR be detected when the system is restarted.
To enable MBR Security, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security > Master Boot Record Security > Enabled.
4. Select Security > Save Master Boot Record.
5. Before exiting, select File > Save Changes and Exit.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
operating systems control access to the MBR of the current bootable disk; the BIOS cannot
✎ Most
prevent changes that may occur while the operating system is running.
Each time the computer is turned on or restarted, the BIOS compares the MBR of the current
bootable disk to the previously saved MBR. If changes are detected and if the current bootable
disk is the same disk from which the MBR was previously saved, the following message is
displayed:
1999—Master Boot Record has changed.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
■
Save the MBR of the current bootable disk;
■
Restore the previously saved MBR; or
■
Disable the MBR Security feature.
You must know the setup password, if one exists.
If changes are detected and if the current bootable disk is not the same disk from which the MBR
was previously saved, the following message is displayed:
2000—Master Boot Record Hard Drive has changed.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
3–24
■
Save the MBR of the current bootable disk; or
■
Disable the MBR Security feature.
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You must know the setup password, if one exists.
In the unlikely event that the previously saved MBR has been corrupted, the following message is
displayed:
1998—Master Boot Record has been lost.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
■
Save the MBR of the current bootable disk; or
■
Disable the MBR Security feature.
You must know the setup password, if one exists.
3.4.7 Before You Partition or Format the Current Bootable Disk
Ensure that MBR Security is disabled before you change partitioning or formatting of the current
bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If
MBR Security is enabled when you change partitioning or formatting of the disk, you may
receive error messages from the disk utility or a warning from MBR Security the next time the
computer is turned on or restarted. To disable MBR Security, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press Enter to bypass the title screen, if necessary.
press the F10 key at the appropriate time, you must restart the computer and press
✎ IfandyouholddothenotF10
key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select Security > Master Boot Record Security > Disabled.
4. Before exiting, select File > Save Changes and Exit.
3.4.8 Cable Lock Provision
The rear panel of the computer accommodates a cable lock so that the computer can be
physically secured to a work area.
For illustrated instructions, please see the Removal and Replacement Chapter for the specific
chassis.
3.4.9 Fingerprint Identification Technology
Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens
network security, simplifies the login process, and reduces the costs associated with managing
corporate networks. Affordably priced, it is not just for high-tech, high-security organizations
anymore.
✎ Support for Fingerprint Identification Technology varies by model.
For more information, visit http://h18004.www1.hp.com/products/security.
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3.5 Fault Notification and Recovery
Fault Notification and Recovery features combine innovative hardware and software technology
to prevent the loss of critical data and minimize unplanned downtime.
If the computer is connected to a network managed by HP Client Manager, the computer sends a
fault notice to the network management application. With HP Client Manager Software, you can
also remotely schedule diagnostics to automatically run on all managed PCs and create a
summary report of failed tests.
3.5.1 Drive Protection System
The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in
select HP computers. DPS is designed to help diagnose problems that might result in
unwarranted hard drive replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent
record of key information is written onto the drive. Each time DPS is run, test results are written
to the hard drive. Your service provider can use this information to help diagnose conditions that
caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using
DPS.
3.5.2 Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when the computer is hit
with an unpredictable power surge. This power supply is rated to withstand a power surge of up
to 2000 volts without incurring any system downtime or data loss.
3.5.3 Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
computer. This feature displays a warning message when the normal range is exceeded, which
gives you time to take action before internal components are damaged or data is lost.
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Serial and Parallel ATA Drive Guidelines and Features
4
Serial and Parallel ATA Drive Guidelines and
Features
ATA = SATA
✎ Serial
Parallel ATA = PATA
HP does not support the use of PATA (IDE) hard drives when SATA hard drives are installed on
the computer.
4.1
SATA and PATA Device Information
Characteristic
SATA
PATA
Number of pins/conductors in data cable
7/7
40/80
Number of pins in power cable
15
4
39.37 in (100 cm)
18 in (45.7 cm)
600 mV
5V
3.3 V, 12 V
5 V, 12 V
N/A
Required
150 MB/s
up to 100 MB/s
Maximum data cable length
Data interface voltage differential
Drive motor voltages
Jumpers for configuring drive
Data transfer rate
SATA connectors on the system board are color coded to make identification easier.
SATA Identification
Color
Primary channel, device 0
Dark blue
Primary channel, device 1
Light Blue
Secondary channel, device 0
White
Secondary channel, device 1
Orange
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Serial and Parallel ATA Drive Guidelines and Features
4.2 ATA Cables
4.2.1 SATA Data Cable
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As
shown in the table, each cable has 3 grounds, and 4 transmit/receive pins.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
Pin Number
Usage
Device Plug
Host Plug
P1
Ground
Ground
Ground
P2*
A+
Transmit data
Receive data
P3*
A-
Transmit data
Receive data
P4
Ground
Ground
Ground
P5**
B-
Receive data
Transmit data
P6**
B+
Receive data
Transmit data
P7
Ground
Ground
Ground
*P2 and P3 differential signal pair
**P5 and P6 differential signal pair
4.2.2 SATA Power Cable
4–2
Pin
Usage
Notes
Pin
Usage
Notes
P1
V3.3
3.3 V power
P9
V5
5 V power
P2
V3.3
3.3 V power
P10
Ground
P3
V3.3
3.3 V power
P11
Reserved
P4
Ground
P12
Ground
P5
Ground
P13
V 12
12 V power
P6
Ground
P14
V12
12 V power
P7
V5
5 V power
P15
V12
12 V power
P8
V5
5 V power
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4.2.3 PATA Data Cable
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
Reset
Ground
DD7
DD8
DD6
15
16
17
18
19
DD1
DD14
DD0
DD15
Ground
29
30
31
32
33
DMAK
Ground
INTRQ
IOCS16
DA1
6
7
8
9
10
DD9
DD5
DD10
DD4
DD11
20
21
22
23
24
(Key)
DMARQ
Ground
DIOW
Ground
34
35
36
37
38
PDIAG (cable detect)
DA0
DA2
CS1FX
CS3FX
11
12
13
14
DD3
DD12
DD2
DD13
25
26
27
28
DIOR
Ground
IORDY
CSEL
39
40
DASP
Ground
4.2.4 PATA Power Cable
Pin
Usage
1
+12 V
2
Ground
3
Ground
4
+5 V
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Serial and Parallel ATA Drive Guidelines and Features
4.2.5 PATA Cable Layout
The faces of industry-standard cable connectors are color-coded for easy recognition:
■
System board connector = blue face
■
Device 0 connector = black face
■
Device 1 connector = gray face
color code of an industry-standard cable is applicable only if the drive’s jumper is in the
✎ The
cable-select position.
Single-Drive Cable
System
Board
Device 0
Blue
Face
Black
Face
Two-Drive Cable
System
Board
Device 1
Device 0
Blue
Face
Gray
Face
Black
Face
On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system
board connector and the Drive/Device 1 connector is always the closest to the system board
connector.
cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of
✎ Some
“Device 1”.
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4.3 PATA Drive Installation Guidelines
Most computer system boards have two or fewer Parallel ATA (PATA) channels with a dedicated
connector for each channel. When two channels are present, one is designated as the Primary and
the other as the Secondary Channel.
Each of the two channels can have up to two devices attached to it. All drives are connected to a
channel using an industry-standard 80-conductor cable.
industry standard 1.44 MB diskette drive has its own separate channel and is not included as
✎ The
a part of the maximum four drives.
HP does not support the use of PATA (IDE) hard drives when SATA hard drives are installed on
the computer.
Each drive attached to a channel must have a drive designation. If a drive is attached to the
Device 0 cable position and its cable-select jumper is present, the drive is designated as Device 0.
Similarly, if a drive is attached to the Device 1 cable position and its cable-select jumper is
present, the drive is designated as Device 1.
For optimal performance of a computer system, all drives need to be attached to the PATA
channel(s) in a specified sequence. This sequence is determined by the device class of the drives
and by specific attach sequence rules.
4.3.1 PATA Device Classes
In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four
different classes based upon the bandwidth demands they place on an ATA channel. The most
demanding devices are in Class 1 and the least demanding are in Class 4.
Class 1
Hard
Drives
ATA-100
ATA-66
ATA-33
Class 2
High Speed
Optical Drives
DVD
DVD-CD R/W
Class 3
Optical Storage
Drives
R/W CD-ROM
CD-ROM
Class 4
Magnetic
Storage Drives
LS-120
Tape
Zip
General Attach Guidelines
■
The lower the device class number, the faster the device and the more bandwidth required.
■
Drives installed in the Device 0 positions on both the primary and secondary channels
receive the greatest possible bandwidth.
■
The bootable ATA hard drive should always be installed on the primary channel in the
Device 0 position.
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Serial and Parallel ATA Drive Guidelines and Features
4.3.2 PATA Attach Sequence Rules by Class Priority
Drives should be attached in the sequence shown for optimum performance starting at
position 1.
4
1
3
2
Primary
Channel*
4
1
Secondary
Channel
3
2
Device 1
Device 0
*If there are three or more devices, two or more of which are hard drives, two hard drives should
be attached to the primary channel first before following the General Attach Sequence Rule.
The attach sequence rule may also be stated in table format:
General Attach Sequence Rule*
Sequence
Description
1
The lowest class drive—bootable hard drive recommended.
2
If only two drives, the last drive goes here; otherwise the lowest class of the
remaining drives.
3
If only three drives, attach the final drive here. If a fourth drive exists, attach the
lowest class drive here.
4
If there is a fourth drive, attach the final drive here—the drive with the highest
class number of all devices.
*If there are three or more devices, two or more of which are hard drives, two hard drives should
be attached to the primary controller first before following the General Attach Sequence Rule.
✎ Cable lengths may restrict drive usage.
The rules allow for:
4–6
■
Keeping the hard drive on a separate channel to maximize drive performance until a fourth
device is added.
■
Keeping the hard drives and removable media drives on separate channels to maximize
compatibility.
■
Keeping the hard drive and the writable optical drive on separate channels to maximize
optical drive reliability.
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Serial and Parallel ATA Drive Guidelines and Features
4.3.3 PATA Attach Sequence Worksheet
Use the worksheet below for obtaining optimum system performance when setting up a computer
with multiple drives. Use the General Attach Sequence Rule to determine the best drive
installation sequence.
Attach Sequence Worksheet
Device Name
Device Class
Position
Number
Channel
Name
Device
Number
Two examples of how to use the worksheet are:
■
Three-device installation
■
Four-device installation
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Serial and Parallel ATA Drive Guidelines and Features
Example 1: Three-Device Installation Sample
A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using
the Device Class Table in Section 4.3.1, the devices may be identified as:
■
Ultra ATA-100 hard drive = Class 1
■
DVD drive = Class 2
■
CD-ROM drive = Class 3
Attach Sequence Worksheet—Three-Device Installation (Sample)
Device Name
Device
Class
Position
Number
Channel
Name
Device
Number
Ultra ATA-100 hard drive
1
1
Primary
0
DVD drive
2
2
Secondary
0
CD-ROM drive
3
3
Secondary
1
✎ Cable lengths may restrict drive usage.
4–8
4
1
3
2
Primary
Channel*
4
1
Secondary
Channel
3
2
Device 1
Device 0
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Serial and Parallel ATA Drive Guidelines and Features
Example 2: Four-Device Installation Sample
A system has four devices: two Ultra ATA-100 hard drives, one DVD-CDR/W drive, and a
ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as:
■
Ultra ATA-100 hard drive = Class 1
■
Ultra ATA-100 hard drive = Class 1
■
DVD-CDR/W drive = Class 2
■
ZIP-250 drive = Class 4
Attach Sequence Worksheet—Four-Device Installation (Sample)
Device Name
Device
Class
Position
Number
Channel
Name
Device
Number
Ultra ATA-100 hard drive
1
1
Primary
0
DVD-CDR/W drive
2
2
Secondary
0
ZIP-250 drive
4
3
Secondary
1
Ultra ATA-100 hard
drive*
1
4
Primary
1
*If there are three or more devices, two or more of which are hard drives, two hard drives should
be attached to the primary channel first before following the General Attach Sequence Rule.
4
1
3
2
Primary
Channel*
4
1
Secondary
Channel
3
2
Device 1
Device 0
✎ Cable lengths may restrict drive usage.
4.3.4 PATA Additional Drive Application Notes
■
When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,
-66, or -100) as that being removed to retain the same level of performance.
■
When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive
will become the boot drive unless the boot order is changed in Computer (F10) Setup.
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Serial and Parallel ATA Drive Guidelines and Features
4.4 ATA SMART Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP
Personal Computers have built-in drive failure prediction that warns the user or network
administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault
prediction and failure indication parameters such as reallocated sector count, spin retry count,
and calibration retry count. If the drive determines that a failure is imminent, it generates a fault
alert.
4.5 Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that
may be properly accessed by the operating system. A single hard drive may therefore be
subdivided into a number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer
specification. Drive size calculations by drive manufacturers are bytes to the base 10 while
calculations by Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
Maximum Size
File
System
4–10
Controller
Type
Operating System
Partition
Drive
FAT 32
ATA
Windows 2000/ XP
32 GB
128 PB
FAT 32
SCSI
Windows 2000/ XP
32 GB
2 TB
NTFS
ATA
Windows NT/2000/XP
2 TB
128 PB
NTFS
SCSI
Windows NT/2000/XP
2 TB
2 TB
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Serial and Parallel ATA Drive Guidelines and Features
4.6 SATA BIOS
Windows 2000 and XP
Windows 9x, NT, and Linux
Enhanced Mode (default BIOS Setting)
—Separate IDE controller
Compatibility Mode (non-default BIOS Setting)
—Combined IDE controller
• PATA Controller in Legacy Mode
- Device 0 is accessible as Device 0 of
PATA controller’s Primary Channel
- Device 1 is accessible as Device 1of
PATA controller’s Primary Channel
• SATA Controller in Native Mode
- SATA 0 is accessible as Device 0 of
SATA controller’s Primary Channel
- SATA 1 is accessible as Device 0 of
SATA controller’s Secondary Channel
SATA 2 is accessible as Device 1of
SATA controller’s Primary Channel
- SATA 3 is accessible as Device 1 of
SATA controller’s Secondary Channel
• PATA Controller in Legacy Mode
- Device 0 is accessible as Device 0 of the
combined controller’s Secondary
Channel
- Device 1 is accessible as Device 1of the
combined controller’s Secondary
Channel
• SATA Controller in Legacy Mode
- SATA 0 is accessible as Device 0 of the
combined controller’s Primary Channel
- SATA 1 is inaccessible
- SATA 2 is accessible as device 1 of the
combined controller’s Primary Channel
- SATA 3 is inaccessible
4.6.1 Legacy Mode
The Legacy mode is used to access devices attached to the embedded IDE controllers. Each
channel requires two fixed I/O address ranges and an IRQ for each.
■
■
Primary Channel
❏
Command block: 1F0h - 1F7h
❏
Control block: 3F6h
❏
IRQ: 14
Secondary Channel
❏
Command block: 170h - 177h
❏
Control block: 376h
❏
IRQ: 15
4.6.2 Native Mode
The native mode is used to access devices attached to add-in cards and is not supported by many
legacy operating systems. Addresses are assigned by PCI Plug-n-Play BIOS and the IRQ is
shared with multiple controllers. Base Address Registers for the Command and Control Block
are found in the PCI Configuration Space.
■
Offset 10h—Primary Command base address
■
Offset 14h—Primary Control base address
■
Offset 18h—Secondary Command base address
■
Offset 1Ch—Secondary Control base address
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Serial and Parallel ATA Drive Guidelines and Features
4.7 Mixed Devices Boot and Drive Letter Ordering
SATA Emulation*
Separate IDE Controller
(default). Used with Windows
2000 and XP.
Hard Drive Order
HDD Boot and Drive
Letter Ordering
A. Integrated SATA
A1. SATA 0
B. Integrated IDE
A2. SATA 2
A3. SATA 1
A4. SATA 3
B1. IDE Device 0
B2. IDE Device 1
Separate IDE Controller. Used
with Windows 2000 and XP.
A. Integrated IDE
A1. IDE Device 0
B. Integrated SATA
A2. IDE Device 1
B1. SATA 0
B2. SATA 2
B3. SATA 1
B4. SATA 3
Combined with IDE
Controller. Used with
Windows 9x, NT, and Linux.
A. Integrated SATA
A1. SATA 0
B. Integrated IDE
A2. SATA 2
B1. IDE Device 0
B2. IDE Device 1
Combined with IDE
Controller. Used with
Windows 9x, NT, and Linux.
A. Integrated IDE
A1. IDE Device 0
B. Integrated SATA
A2. IDE Device 1
B1. SATA 0
B2. SATA 2
*Refer to section 4.3.2 for PATA attach sequence rules.
4–12
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5
Identifying the Chassis, Routine Care, and
Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures
and precautions described in this chapter is essential for proper service.
Ä
5.1
CAUTION: When the computer is plugged into an AC power source voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the computer
to prevent system board or component damage.
Chassis Designations
5.1.1 Microtower (MT)
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1.2 Small Form Factor (SFF)
5–2
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5.2
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage
occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be
affected at all and can work perfectly throughout a normal cycle. The device may function
normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
5.2.1 Generating Static
The following table shows that:
■
Different activities generate different amounts of static electricity.
■
Static electricity increases as humidity decreases.
Relative Humidity
Event
55%
40%
10%
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
7,500
3,000
400
400
V
V
V
V
15,000
5,000
800
700
V
V
V
V
35,000
12,000
6,000
2,000
V
V
V
V
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000
3,500
7,000
5,000
V
V
V
V
4,000
5,000
20,000
11,000
V
V
V
V
11,500
14,500
26,500
21,000
V
V
V
V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
✎ 700 volts can degrade a product.
5.2.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to
prevent damage to electric components and accessories.
■
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
■
Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
■
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
■
Place items on a grounded surface before removing them from their container.
■
Always be properly grounded when touching a sensitive component or assembly.
■
Avoid contact with pins, leads, or circuitry.
■
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.2.3 Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
■
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the
ground cords. To provide proper ground, a strap must be worn snug against bare skin. The
ground cord must be connected and fit snugly into the banana plug connector on the
grounding mat or workstation.
■
Heel straps/Toe straps/Boot straps can be used at standing workstations and are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats,
use them on both feet with a maximum of one-megohm ± 10% resistance between the
operator and ground.
Static Shielding Protection Levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Voltage
1,500
7,500
15,000
5.2.4 Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
■
Cover the work surface with approved static-dissipative material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
■
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free work areas.
■
Turn off power and input signals before inserting and removing connectors or test
equipment.
■
Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
■
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
■
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
5.2.5 Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
5–4
■
Antistatic tape
■
Antistatic smocks, aprons, or sleeve protectors
■
Conductive bins and other assembly or soldering aids
■
Conductive foam
■
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
■
Static-dissipative table or floor mats with hard tie to ground
■
Field service kits
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5.3
■
Static awareness labels
■
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
■
Material handling packages
■
Conductive plastic bags
■
Conductive plastic tubes
■
Conductive tote boxes
■
Opaque shielding bags
■
Transparent metallized shielding bags
■
Transparent shielding tubes
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
5.4
■
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.
■
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.
■
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place
the keyboard, with the keyboard feet down, directly against the front of the desktop unit as
this also restricts airflow.
■
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other
foreign matter can block the vents and limit the airflow.
■
Never operate the computer with the cover or side panel removed.
■
Do not stack computers on top of each other or place computers so near each other that they
are subject to each other’s re-circulated or preheated air.
■
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation
must be provided on the enclosure, and the same operating guidelines listed above will still
apply.
■
The computer is designed to operate continuously (24x7), provided that the operating
guidelines listed above are met.
■
Install or enable power management functions of the operating system or other software,
including sleep states.
Routine Care
5.4.1 General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth
and then use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
5.4.2 Cleaning the Computer Case
Follow all safety precautions in Section 5.4.1 before cleaning the computer.
To clean the computer case, follow the procedures described below:
■
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
■
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it
with a cloth or swab dampened with clear water.
■
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
■
After cleaning, always wipe the unit with a clean, lint-free cloth.
■
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.
5.4.3 Cleaning the Keyboard
Follow all safety precautions in Section 5.4.1 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Section
5.4.2.
When cleaning debris from under the keys, review all rules in Section 5.4.1 before following
these procedures:
Ä
Ä
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
■
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
■
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
■
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
■
5–6
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and
squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use
tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before
reassembly.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.4.4 Cleaning the Monitor
■
Wipe the monitor screen with a clean cloth moistened with water or with a towelette
designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the
liquid may seep into the housing and damage a component. Never use solvents or flammable
liquids on the monitor.
■
To clean the monitor body follow the procedures in Section 5.4.2.
5.4.5 Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
5.5
■
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull
out any debris from the ball socket and wipe the ball with a clean, dry cloth before
reassembly.
■
To clean the mouse body, follow the procedures in Section 5.4.2.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly
and assembly of the computer.
5.5.1 Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
Ä
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off
when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
5.5.2 Tools and Software Requirements
To service the computer, you need the following:
■
Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)
■
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
■
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
■
Phillips #0 screwdriver
■
Phillips #2 screwdriver
■
Diagnostics software
■
Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or
Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.5.3 Screws
The screws used in the computer are not interchangeable. They may have standard or metric
threads and may be of different lengths. If an incorrect screw is used during the reassembly
process, it can damage the unit. HP strongly recommends that all screws removed during
disassembly be kept with the part that was removed, then returned to their proper locations.
screws have a black finish.
✎ Metric
U.S. screws have a silver finish.
each subassembly is removed from the computer, it should be placed away from the work
✎ As
area to prevent damage.
5.5.4 Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during
insertion or removal from the connector. Handle cables by the connector whenever possible. In
all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way
that they cannot be caught or snagged by parts being removed or replaced.
Ä
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
5.5.5 Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration.
This applies to failed drives as well as replacement spares.
5–8
■
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
■
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
■
Avoid dropping drives from any height onto any surface.
■
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard
drive while the computer is on or in standby mode.
■
Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Section 5.2, “Electrostatic Discharge Information.”
■
Do not use excessive force when inserting a drive.
■
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
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Identifying the Chassis, Routine Care, and Disassembly Preparation
5.5.6 Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
Å
WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC).
Ä
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste.
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5–10
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6
Removal and Replacement Procedures—
Microtower (MT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper
service. After completing all necessary removal and replacement procedures, run the Diagnostics
utility to verify that all components operate properly.
✎ Not all features listed in this guide are available on all computers.
6.1
Preparation for Disassembly
See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial
procedures.
1. Remove/disengage any security devices that prohibit opening the computer (Section 6.2,
“External Security Devices,” Section 6.2.1, “Installing a Cable Lock,” and Section 6.2.2,
“Installing a Padlock”).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any diskette or compact disc from the computer.
5. Turn off the computer and any peripheral devices that are connected to it.
Ä
Ä
CAUTION: Turn off the computer before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the computer.
7. Disconnect all peripheral device cables from the computer.
disassembly, label each cable as you remove it, noting its position and routing. Keep all
✎ During
screws with the units removed.
Ä
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
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Removal and Replacement Procedures— Microtower (MT) Chassis
6.2 External Security Devices
6.2.1 Installing a Cable Lock
The cable lock may be used to secure the computer access panel to the chassis and, at the same
time, secure the computer to a fixed object.
6.2.2 Installing a Padlock
A padlock may be used by itself to secure the access panel to the computer chassis. A padlock
may also be used with a security cable to secure the computer to a fixed object.
I
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6.3
Access Panel
1. Prepare the computer for disassembly (Chapter 6, “Removal and Replacement Procedures—
Microtower (MT) Chassis”).
Ä
CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that
the power cord is disconnected from the electrical outlet.
2. Loosen the captive thumbscrew 1 that secures the access panel to the computer chassis.
3. Slide the access panel 2 back about 1 inch (2.5 cm), then lift it off the unit.
may want to lay the computer on its side to install internal parts. Be sure the side with the
✎ You
access panel and pull grip is facing up.
To install the access panel, reverse the removal procedure.
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6.4 Front Bezel
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel (Section 6.3, “Access Panel”).
3. To remove the front bezel, press in on the two bottom tabs on the left side of the bezel 1 so
that they release from the chassis. Then press in on the upper tab on the left side of the bezel
2 so that it releases from the chassis. The bezel will rotate out slightly from left to right.
Ä
CAUTION: Do not over-rotate or try to pull the bezel off at this point, otherwise you may break the
remaining hooks on the inside of the bezel.
4. Press down on the upper right corner of the bezel to release the hook that secures the top of
the bezel to the chassis. Continue to rotate the bezel, then push the bezel to the left to release
the right side latches and rotate the bezel off the chassis from left to right.
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To reinstall the front bezel,
1. Position the chassis in the upright position.
2. Insert the two hooks on the right side of the bezel 1 into the rectangular holes on the chassis
then rotate the bezel into place 2 so that the three tabs on the left side of the bezel and the
single tab on the upper right corner of the bezel snap into the slots on the chassis.
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6.5 Front Drive Bezels
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel (Section 6.3, “Access Panel”).
3. Remove the front bezel (Section 6.4, “Front Bezel”).
6.5.1 5.25" Drive Bezel Blank
Press the two retaining tabs on the inside of the large bezel 1 towards the outside of the bezel to
release the bezel blank. At the same time, pull the bezel blank in 2 to remove it from the front
bezel.
To install a bezel blank, reverse the removal procedure.
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6.5.2 Diskette Drive Bezel
Press the two upper 1 or the two lower 2 tabs for the diskette drive bezel towards the center of
the drive bezel and push the bezel out to remove it from the front bezel.
To install a bezel or a bezel blank, reverse the removal procedure.
6.5.3 3.5" Drive Bezel Blank
Press the two upper 1 or the two lower 2 tabs for the 3.5" drive bezel towards the center of the
3.5" drive bezel and push the bezel blank out to remove it from the front bezel.
To install a bezel blank, reverse the removal procedure.
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6.6 Memory Modules
Ä
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to Chapter 5 for more information.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
Å
WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to
cool before touching.
3. Open both latches of the memory module socket 1, and insert the memory module into the
socket 2. Begin by installing a module into the socket nearest the preinstalled module, and
install the modules following the numerical order of the sockets.
module can be installed in only one way. Match the notch on the module with the tab
✎ Aonmemory
the memory socket.
It may be easier to install a memory module in some cases if the main power cable from the
power supply to the system board is temporarily disconnected.
4. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.
5. Repeat steps 3 and 4 for any additional modules that you want to install.
To reassemble the computer, reverse the removal procedure.
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6.7 Expansion Cards
6.7.1 Expansion Slot Cover
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. On the rear of the computer, remove the retaining screw 1 then, slide the slot cover lock up
2 to access the expansion slot covers.
For instructions on standard PCI expansion cards, see Section 6.7.2, “PCI Expansion Card.” or
6.7.3, “PCI Express Expansion Card.”
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6.7.2 PCI Expansion Card
For preliminary steps, see Section 6.7.1, “Expansion Slot Cover.”
If replacing a standard PCI expansion card, go to step 1.
If installing any PCI expansion card for the first time in a computer, skip to step 4.
1. IWhen removing an expansion card from a standard expansion socket, hold the card at each
end, and carefully rock it back and forth until the connectors pull free from the socket.
2. Pull the expansion card straight up from the socket 1 then away from the inside of the
chassis 2 to maneuver the card out of the computer.
Ä
CAUTION: Be sure not to scrape the card against the other components.
Ä
CAUTION: After removing an expansion card, you must replace it with a new card or cover the open
slot (for example, with a metal slot cover or a piece of cardboard taped in place) for proper cooling of
internal components during operation.
3. Store the old card in anti-static packaging that contained the new card.
4. If you are installing a PCI expansion card for the first time in this computer you will need to
remove the correct expansion slot cover at this time.
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5. When installing an expansion card, hold the card just above the expansion slot on the system
board then move the card toward the rear of the chassis so that the bracket on the card is
aligned with the open slot on the rear of the chassis 1.
6. Press the card straight down into the expansion slot on the system board 2.
✎ Press firmly on the card so that the whole connector seats properly in the expansion card slot.
7. Slide the slot cover lock down toward the expansion card brackets and slot covers to secure
them in place 1 and install the retaining screw 2.
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6.8 Cable Management
Always follow good cable management practices when working inside the computer.
■
Keep cables away from major heat sources like the heatsink.
■
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like
these are not designed to take excessive pressure on them.
■
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
■
Some flat ribbon cables come prefolded. Never change the folds on these cables.
■
Do not bend any cable sharply. A sharp bend can break the internal wires.
■
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
■
Never crease a SATA data cable.
■
Do not rely on components like the drive cage, power supply, or computer cover to push
cables down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system
board, always follow these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector 1.
2. Grasp the cable end of the connector and pull it straight up 2.
Ä
6–12
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the
cable and result in a failed power supply.
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6.8.1 Cable Connections
Cable
To
Cable Designator
Power Supply
System board
P1
Power Supply
1st SATA Hard drive
P10
Power Supply
System board
P7
Power Supply
1st Optical drive
P2
Power Supply
2nd Optical drive
P3
Power Supply
2nd SATA Hard drive
P9
Power Supply
DIskette drive
P8
Cable
To
PCA Designator
Diskette drive
System board
P10 (Black)
1st SATA Hard drive
System board
P60 (SATA 0 Dark blue)
2nd SATA Hard drive
System board
P61 (SATA 1 White)
ODD Data
System board
P20 (Blue)
ODD Audio
System board
P7 (CD )
2nd ODD Audio
System board
P11 (AUX)
Heatsink fan
System board
P70
Secondary system fan
System board
P3 (Red)
Front power on button
System board
P5
Front I/O USB
System board
P24 (Yellow)
Front I/O Audio
System board
P23 (Black)
Speaker
System board
P6 (White)
Serial port connector
System board
P52
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6.9 Drives
The computer supports up to six drives that may be installed in various configurations.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
Ä
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore CD to load the Compaq factory-installed files.
6.9.1 Drive Positions
Drive Positions
Item
Description
1
Two 5.25-inch, half-height bays for optional drives
2
Two standard 3.5-inch, one-third height bays (1.44-MB diskette drive shown)*
3
Two internal 3.5-inch, one-third height bays for hard drives
*A 3.5-inch diskette drive or zip drive may be installed in this bay but the correct bezel must be
installed to ensure proper air flow.
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6.9.2 Removing a Drive
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Remove the front bezel (Section 6.4, “Front Bezel”).
4. Disconnect the power and data cables from the back of the drive, as shown in the following
illustrations.
Disconnecting Optical Drive Cables
Disconnecting Diskette Drive Cables
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Disconnecting Hard Drive Cables
✎ Some products use straight cable connectors while others use right angle connectors.
Releasing the Drives
5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab
on the latch drive bracket 1 for the drive you want to remove, then slide the drive from its
drive bay 2.
6. Remove the four guide screws (two on each side) from the old drive. You will need these
screws to install a new drive.
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6.9.3 Installing a Drive
Ä■
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off
the computer. Do not remove a hard drive while the computer is on or in standby mode.
■
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
Chapter 5 for more information
■
■
■
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
1. Install four guide screws (two on each side) into the new drive. The screws help guide the
drive into its proper position in the bay.
❏
If this is a new installation, guide screws are provided on the front of the chassis under
the front bezel.
❏
If this is a replacement drive, use the screws taken from the old drive.
are a total of eight extra guide screws on the front of the chassis. Four have U.S. threads
✎ There
and four have metric threads. Metric screws have a black finish. U.S. threaded screws have a
silver finishnd are only used for hard drives. Make sure to install the appropriate guide screws
into the drive.
2. Align the guide screws with the guide slots, then slide the drive into the drive bay, making
sure it is fully seated.
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3. Reconnect the power and data cables to the drive as shown in the following illustrations.
to Section 4.1, “SATA and PATA Device Information”for information on attaching the
✎ Refer
cabling to get optimum performance.
Connecting Optical Drive Cables
Connecting Diskette Drive Cables
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Connecting Hard Drive Cables
✎ Some products use straight cable connectors while others use right angle connectors.
4. Install the front bezel (Section 6.4, “Front Bezel”).
5. Install the access panel (Section 6.3, “Access Panel”).
6. Turn on the computer.
you replaced the primary hard drive, the restore CD may be used to restore the operating
✎ Ifsystem,
software drivers, and/or any software applications that were preinstalled on the
computer. Follow the instructions in the guide included with the restore CD. When the restore
process has completed, reinstall any personal files that were backed up before replacing the hard
drive.
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6.10 Chassis Fan
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Disconnect the power cable that connects the chassis fan to the system board 1.
4. Remove the four screws from the rear of the chassis 2 that secure the fan.
5. Remove the fan from the chassis 3.
To install the chassis fan, reverse the removal procedure.
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6.11 Front I/O Panel Housing Assembly
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Disconnect three attaching cables from the system board: the power switch/LED cable, the
front USB cable, and the front audio cable.
4. Remove the two screws 1 that secure the housing to the chassis and then pull the housing 2
away from the chassis.
To install the housing assembly, reverse the removal procedures.
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6.12 Front I/O Devices
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Remove the front I/O panel assembly (Section 6.11, “Front I/O Panel Housing Assembly”).
4. Remove the two screws 1 that hold the USB and audio port assembly in place.
5. Remove the I/O device assembly from the I/O panel 2 by pushing it out of the housing.
To install the I/O devices, reverse the removal procedures and then reinstall the housing
assembly.
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6.13 Power Switch Assembly
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Remove the front I/O panel assembly (Section 6.11, “Front I/O Panel Housing Assembly”).
4. Squeeze the switch holder retaining clips together and push the switch assembly out of the
front I/O panel housing.
5. Place the switch holder with switch installed into the inside of the front I/O panel housing
and position the legs of the retaining clip into the clip slots. Press firmly so that the clips will
penetrate the slot openings and latch into place. If one clip will not easily engage, it may be
necessary to use the end of a ball point pen (or another thin, stiff object) to compress the clip
leg while inserting it into the clip slot.
6. Reconnect the housing assembly to the front of the chassis and reconnect the cables to the
system board.
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Removal and Replacement Procedures— Microtower (MT) Chassis
6.14 Heatsink
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Disconnect the heatsink fan cable from the system board.
4. Disconnect the four-pin power cable from the system board to make it easier to access the
heatsink.
5. Loosen the four captive screws 1 that secure the heatsink to the system board tray.
6. Lift the heatsink from atop the processor 2 and set is on its side to keep from contaminating
the work area with thermal grease.
When reinstalling an existing heatsink, make sure that its bottom has been cleaned with an
alcohol wipe and fresh thermal grease has been applied to the top of the processor. New heatsinks
come from the factory with fresh thermal grease already applied.
Position the heatsink so that fan wiring is closest to the memory module and the power supply.
Check to ensure that the hetasink mounting lugs do not rest on any electrical components before
tightening the retaining screws.
Ä
6–24
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
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6.15 Processor
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 6.3, “Access Panel”).
3. Disconnect the heatsink control cable from the system board and remove the heatsink.
Section 6.14, “Heatsink”
4. Rotate the locking lever to its full open position 1.
5. Raise and rotate the microprocessor retainer to its fully open position 2.
6. Carefully lift the processor from the socket 3.
Ä
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the
system board.
Ä
CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage
to the processor’s solder connections.
To install a new processor:
1. Place the processor in its socket and close the retainer.
2. Secure the locking lever.
If reusing the existing heatsink, go to step 3.
If using a new heatsink, go to step 6.
3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad
provided in the spares kit.
4. Apply the thermal grease provided in the spares kit to the top of the processor and install the
heatsink atop the processor.
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5. Go to step 7.
6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and
place it in position atop the processor.
7. Secure the heatsink to the system board and system board tray with the 4 captive screws and
attach the heatsink control cable to the system board.
Ä
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
installing a new processor onto the system board, always update the system ROM to ensure
✎ After
that the latest version of the BIOS is being used on the computer. The latest system ROMPaq can
be found on the Web at: http:\\h18000.www1.hp.com/support/files.
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6.16 System Board
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Remove all PCI expansion boards (Section 6.7.2, “PCI Expansion Card”).
4. Disconnect all cables connected to the system board, noting their location for reinstallation.
5. Remove the 3-1/4” drives from the drive cage to make it easier to handle the system board.
6. Remove the eight screws that secure the system board to the chassis 1 then, slide the system
board towards the front of the chassis 2 to remove it.
To install the system board, reverse the removal procedures.
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6.17 Battery
The battery that comes with your computer provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
✎ The
socket. The lithium battery is only used when the computer is NOT connected to AC power.
Å
WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
burns if the battery is not handled properly. To reduce the risk of personal injury:
■
■
■
■
Ä
N
Ä
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 140°F (60°C)
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting
Guide for information on backing up the CMOS settings.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP/Compaq, their authorized partners, or their agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
✎ It may be necessary to remove an expansion card to gain access to the battery.
3. Locate the battery and battery holder on the system board.
4. Depending on the type of battery holder on your system board, complete the following
instructions to replace the battery:
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6.17.1 Type 1 Battery Holder
1. Lift the battery out of its holder.
2. Slide the replacement battery into position, positive side up.
3. The battery holder automatically secures the battery in the proper position.
4. Replace the computer cover or access panel (Section 6.3, “Access Panel”).
5. Plug in the computer and turn on power to the computer.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
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6.17.2 Type 2 Battery Holder
1. To release the battery from its holder, squeeze the metal clamp that extends above one edge
of the battery 1. When the battery pops up, lift it out.
2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip 2
with the positive side up. Push the other edge down until the clamp snaps over the other edge
of the battery.
✎ After the battery has been replaced, use the following steps to complete this procedure.
3. Replace the computer cover or access panel (Section 6.3, “Access Panel”).
4. Plug in the computer and turn on power to the computer.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
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6.17.3 Type 3 Battery Holder
1. To release the battery from its holder, press back lever 1 that extends above one edge of the
battery.
2. When the battery pops up, lift it out 2.
3. To insert the new battery, push it down into the holder with the positive side to the left as
shown in the drawing above.
4. Replace the computer access panel (Section 6.3, “Access Panel”).
5. Plug in the computer and turn on power.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
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6.18 Speaker
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Move/remove any components necessary to gain access to the speaker.
4. Disconnect the speaker wire from the system board connector.
5. Remove the two plastic push pins 1 that secure the speaker to the chassis.
6. Remove the speaker by lifting it 2 out of the retaining clips.
To install the speaker, reverse the removal procedures.
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6.19 Power Supply
Å
WARNING: Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the computer and/or the AC outlet before opening the computer.
1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).
2. Remove the access panel and rotate the computer so the system board is parallel to the table
to make it easier to work on (Section 6.3, “Access Panel”).
3. Disconnect all power cables from the mass storage devices and from the system board.
4. Remove the screws that connect the power supply to the chassis 1.
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5. Pull the power supply towards the front of the chassis while depressing the two sets of
retaining clips 1 to allow the power supply to move far enough to lift it from the chassis 2.
To install the power supply, reverse the removal procedure.
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7
Removal and Replacement Procedures—
Small Form Factor (SFF) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper
service. After completing all necessary removal and replacement procedures, run the Diagnostics
utility to verify that all components operate properly.
✎ Not all features listed in this guide are available on all computers.
7.1
Preparation for Disassembly
See Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly Preparation” for initial
safety procedures.
1. Remove/disengage any security devices that prohibit opening the computer (Section 7.2,
“Unlocking the Smart Cover Lock,” and Section 7.3, “External Security Devices”).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any diskette, compact disc, or MultiBay device from the computer.
5. Turn off the computer and any peripheral devices that are connected to it.
Ä
Ä
CAUTION: Turn off the computer before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the computer.
7. Disconnect all peripheral device cables from the computer.
disassembly, label each cable as you remove it, noting its position and routing. Keep all
✎ During
screws with the units removed.
Ä
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.2
Unlocking the Smart Cover Lock
If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the
Desktop Management Guide on the Documentation Library CD for more information about the
Smart Cover Lock.
If you cannot access Computer Setup to unlock the cover you will need to remove the locking
solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or
166527-002). Once the solenoid has been deactivated or removed the access panel can be
removed.
The Smart Cover FailSafe Key will be needed in any of the following circumstances:
■
Power outage
■
Startup failure
■
Processor or power supply failure
■
Lost password
1. Using the Smart Cover FailSafe Key, remove the tamper-proof screw that secures the Smart Cover
Lock to the inside of the chassis.
2. Remove the computer cover (Section 7.4, “Computer Cover”).
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
To reattach the Smart Cover Lock, position the lock with the tamper-proof screw.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.3
External Security Devices
7.3.1 Security Clip
A special clip is required to secure the computer from intrusion. This clip must be installed
before installing the computer cover.
7.3.2 Cable Lock
The cable lock may be used to secure the computer cover to the chassis and, at the same time,
secure the computer to a fixed object.
Insert the cable lock in the location shown below.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.3.3 Padlock
A padlock may be used by itself to secure the computer cover to the computer chassis. A padlock
may also be used with a security cable to secure the computer to a fixed object.
I
7.3.4 Universal Chassis Clamp Lock
Without Security Cable
1. Thread the keyboard and mouse cables through the lock.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
2. Screw the lock to the chassis using the screw provided.
3. Insert the plug into the lock 1 and push the button in 2 to engage the lock. Use the key
provided to disengage the lock.
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With Security Cable
1. Fasten the cable by looping it around a stationary object.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
2. Thread the keyboard and mouse cables through the lock.
3. Screw the lock to the chassis using the screw provided.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
4. Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage
the lock. Use the key provided to disengage the lock.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.4
Computer Cover
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
Ä
CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the
power cord is disconnected from the electrical outlet.
1. Press the buttons on the left and right sides of the computer 1.
2. Slide the computer cover towards the front of the computer until it stops 2 then, lift it up and
off the chassis.
To install the computer cover, reverse the removal procedure.
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7.5
Front Drive Bezels
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the drive bezel by pushing the top tab on the right side of the larger front bezel as
shown 1 and rotating the drive bezel away from the larger front bezel 2.
✎ The drive bezel will vary depending on the computer configuration.
4. Install a bezel or a bezel blank by pushing the bezel into place.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
There are three drive bezel inserts that are available.
Item
7–12
Description
1
Diskette drive bezel
2
Hard drive bezel
3
3.5” drive bezel
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.6
Cable Management
The Slim Tower chassis is a very compact computer and proper routing of the internal cables is
critical to the operation of the computer. Follow good cable management practices when working
inside the computer.
■
Keep cables away from major heat sources like the heatsink.
■
Do not jam cables on top of expansion cards or memory modules.Printed circuit cards like
these are not designed to take excessive pressure on them.
■
Keep cables clear of sliding parts like the drive cage to prevent their being cut when the drive
cage is being seated.
■
Keep cables clear of rotating parts like the power supply to prevent their being cut or crimped
when the power supply is lowered.
■
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
■
Some flat ribbon cables come prefolded. Never change the folds on these cables.
■
Do not bend any cable sharply. A sharp bend can break the internal wires.
■
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
■
Never crease a SATA data cable.
■
Do not rely on components like the drive cage, power supply, or computer cover to push
cables down into the chassis. Always position the cables to lay properly by themselves.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
When removing the power supply power cables from the P1 or P3 connectors on the system
board, always follow these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector 1.
2. Grasp the cable end of the connector and pull it straight up 2.
Ä
7–14
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the
cable and result in a failed power supply.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.6.1 Cable Connections
Cable
To
Cable Designator
Power Supply
System board
P1
Power Supply
1st SATA Hard drive
P4
Power Supply
System board (12V)
P3
Power Supply
Optical drive
P6
Power Supply
Diskette drive
P2
Power Supply
2nd SATA Hard drive
P5
Cable
To
PCA Designator
Diskette drive
System board
P10 (Floppy)
1st SATA Hard drive
System board
P60 (SATA 0)
ODD Data
System board
P20 (Secondary)
Heatsink fan
System board
P8 (CPU fan)
Front LED/power button
System board
P5 (F_PNL)
Front I/O USB
System board
P24 (Front USB)
Serial port connector
System board
P54 (Serial A)
Front I/O Audio
System board
P23 (Black)
System fan
System board
P9 (CH FAN)
Speaker
System board
P6 (Speaker)
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.7
Memory
Ä
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Ä
CAUTION: Static electricity can damage the electronic components of the computer or optional cards.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching
a grounded metal object. Refer to Chapter 5, “Identifying the Chassis, Routine Care, and Disassembly
Preparation,” for more information.
Ä
CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so
may damage the module.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section
7.2, “Unlocking the Smart Cover Lock”).
2. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
3. Remove the computer cover (Section 7.4, “Computer Cover”).
Å
WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to
cool before touching.
4. Open both latches of the memory module socket 1, and insert the memory module into the
socket 2. Refer to Appendix F for the correct sequence for installing memory modules to get
optimal performance.
module can be installed in only one way. Match the notch on the module with the tab
✎ Aonmemory
the memory socket.
5. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.
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6. Repeat steps 4 and 5 for any additional modules that you want to install.
✎ The computer automatically recognizes the additional memory when the computer is turned on.
To reassemble the computer, reverse the removal procedure.
normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable
✎ IftheyouSmart
Cover Sensor.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.8
Expansion Card
7.8.1 Expansion Card Retainer
1. If you have locked the Smart Cover Lock, restart the computer and enter Computer Setup to
unlock the lock.
2. Turn off the computer properly through the operating system, then turn off any external
devices.
3. Disconnect the power cord from the power outlet and disconnect any external devices.
4. Remove the computer from the stand and lay the computer on its side.
5. Remove the computer cover. Refer to Section 7.4, “Computer Cover”
6. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab
on the latch and rotating the latch to the full open position 1.
7. Remove the single screw that keeps the card retainer in place 2 and slide the retainer to the
left to remove it from the chassis 3.
To install the card retainer, reverse the removal procedure.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.8.2 PCI Expansion Card
1. If you have locked the Smart Cover Lock, restart the computer and enter Computer Setup to
unlock the lock.
2. Turn off the computer properly through the operating system, then turn off any external
devices.
3. Disconnect the power cord from the power outlet and disconnect any external devices.
4. Remove the computer from the stand and lay the computer on its side.
5. Remove the computer cover. Refer to Section 7.4, “Computer Cover”.
6. Identify the slot into which you want to insert the expansion card.
7. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab
on the latch and rotating the latch to the full open position 1.
8. Remove the slot cover by sliding it up and out 2 of the computer.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
9. Install the expansion card by sliding the card under the slot cover retention latch then
pressing the card down into the slot on the system board.
✎ Be sure not to scrape other components in the chassis when installing an expansion card.
10. Rotate the slot cover retention latch back in place to secure the expansion card.
you install an expansion card, make sure the metal bracket on the card slides into the slot
✎ When
on the back of the computer then press down firmly on the card so that the whole connector seats
properly in the expansion card slot.
Ä
7–20
CAUTION: All expansion card slots on the rear of the computer must contain either an expansion card
or slot cover for proper cooling of internal components during operation.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.9
Drives
A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
Ä
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files.
7.9.1 Drive Positions
Drive Positions
Item
Description
Item
Description
1
3.5-inch, internal, standard hard
drive bay
3
3.5-inch drive bay (1.44-MB
diskette drive shown)*
2
5.25-inch drive bay for optional
drives
*A 3.5-inch diskette drive, hard drive, or Zip drive may be installed in this bay but the correct
bezel must be installed to ensure proper air flow.
To verify the type and size of the storage device installed in the computer, run Computer Setup.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.9.2 Optical Drive
Ä
CAUTION: All removable media should be taken out of the drives before removing the drive from the
computer.
optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo
✎ An
drive.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section
7.2, “Unlocking the Smart Cover Lock”).
2. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
3. Remove the computer cover (Section 7.4, “Computer Cover”).
4. Press down on the green latch located on the front of the chassis next to the drives 1. This
disengages the drive cage.
5. Slide the drive cage forward until it stops 2.
unlock icon on the drive tray should align with the arrow on the chassis when the tray is fully
✎ The
extended.
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6. Disconnect the power and data cables from the rear of the optical drive.
7. Slide the optical drive forward and lift it up and out of the drive cage.
the drive will not slide out of the cage, the cage is not fully extended. Pull on the cage until the
✎ Ifinternal
drive lock mechanism has been released.
Ä
CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the
internal components of the drive.
replacing the drive, transfer the four screws from the old drive to the new one. The screws
✎ When
take the place of drive rails.
Service Reference Guide, dc5100
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.9.3 External 3.5-inch Drive
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock. Refer to
Section 7.2, “Unlocking the Smart Cover Lock”.
2. Prepare the computer for disassembly. Refer to Section 7.1, “Preparation for Disassembly”.
3. Remove the computer cover. Refer to Section 7.4, “Computer Cover”.
4. Remove the optical drive. Refer to Section 7.9.2, “Optical Drive”.
5. Disconnect the signal and power cables from the drive. The other end of the cables should
remain connected to the system board.
✎ Diskette drive shown.
6. Slide the drive forward and lift it up and out of the drive cage.
To replace the drive, transfer the four screws from the old drive to the new one and reverse the
removal procedure.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.9.4 Primary Hard Drive
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section
7.2, “Unlocking the Smart Cover Lock”).
2. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
3. Remove the computer cover (Section 7.4, “Computer Cover”).
4. Press down on the green latch located on the front of the chassis next to the optical drive 1
and slide the drive cage forward 2 to its fully extended position. This will give you access to
the cable connectors on the primary hard drive.
✎ It is not necessary to remove the optical drive.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
5. Remove the security clip that secures the backwall to the power supply.
6. Rotate the power supply to its full upright position.
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7. Disconnect the power cable 1 and data cable 2 from the back of the hard drive.
8. Pull the tab that locks the drive in place away from the drive 1, slide the hard drive toward
the front of the computer, then lift it up and out of the bay 2.
To install a hard drive, reverse the above procedure.
replacement hard drive kit includes several data cables. Make sure to use the cable that is
✎ The
exactly the same as the factory-installed cable.
the system has only one SATA hard drive, the data cable must be connected to the blue
✎ Ifconnector
labeled P60 SATA 0 first to avoid any hard drive performance problems.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
replacing the hard drive, transfer the four screws from the old drive to the new one. The
✎ When
screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and
re-install the guide screws. HP has provided four extra 6-32 standard guide screws on the front of
the chassis, under the computer cover. The 6-32 standard guide screws are silver and are only
used on the hard drive.
If you replaced the primary hard drive, insert the Restore Plus! CD to restore the operating
✎ system,
software drivers, and any software applications that were preinstalled on the computer.
Follow the instructions in the guide included with the Restore Plus! CD. When the restore
process has completed, reinstall any personal files that you backed up before replacing the hard
drive.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.10 Fan Shroud
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Lift up on the fan shroud to remove it from the computer.
When replacing the shroud, make sure that it does not get caught on the wires from either the fan
or the speaker.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.11 Front I/O Devices
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Disconnect the two I/O device cables from the system board: the front USB cable pair and
the front audio cable.
4. Remove the drives from the drive tray. Refer to Section 7.9, “Drives”.
5. Remove the power supply cable that is routed under the drive cage from the side 1 and
front 2 cable retaining clips.
may be necessary to flatten the cable in the cable retaining clip areas to make the cable more
✎ Itflexible.
6. Remove the power supply cable that is routed under the green leg of the drive cage 3.
✎ It may be necessary to flatten the cable to make the cable more flexible.
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7. Remove the SATA cable from the front and side retaining clips.
8. Push the empty drive cage back into its locked position.
Ä
CAUTION: Make sure the flat ribbon cables are folded down and the SATA and power cables are
pushed out of the way to prevent their being damaged when the drive cage is pushed into the locked
position.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
9. Remove the two screws that secure the front I/O device 1 then, push the I/O device towards
the back of the chassis 2.
10. Pull the drive cage forward, grasp the I/O device and carefully pull it from under the drive
cage 3. Guide the cable ends through the slots in the drive cage support device to keep them
from snagging.
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Follow these procedures for reinstalling the front I/O device.
1. Begin with the drive cage in its fully extended position. Guide the I/O device cables under
the drive cage and through the legs of the drive cage support 1. It may be necessary to use a
wooden pencil to help in this task.
2. Push the I/O device beneath the drive cage as far as possible 2 then, push the drive cage into
the closed position to access the front of the chassis. Make sure the USB ports in the I/O
device are oriented properly on the right side.
3. Install the two retaining screws 3 while holding the I/O device in position.
4. Reinstall the balance of the cabling and drives.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.12 Power Switch Assembly
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Disconnect the power switch/LED cable from the system board.
4. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the
switch assembly out of the chassis 2. Push the two LEDs out of the chassis 3.
5. If necessary, the LED holders may also be removed by squeezing the clips and pushing them
out of the front of the chassis 4.
To install the power switch and LEDs, reverse the removal procedure.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.13 Heatsink
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the fan shroud. Refer to Section 7.10, “Fan Shroud”.
4. Disconnect the fan control cable from the system board.
5. Loosen the four captive screws 1 that secure the heatsink to the system board tray.
Ä
CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to
even the downward forces on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
6. Lift the heatsink from atop the processor 2 and set is on its side to keep from contaminating
the work area with thermal grease.
When reinstalling an existing heatsink, make sure that its bottom has been cleaned with an
alcohol wipe and fresh thermal grease has been applied to the top of the processor. New heatsinks
come from the factory with fresh thermal grease already applied.
Ä
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.14 Processor
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the fan shroud. Section 7.10, “Fan Shroud”.
4. Disconnect the heatsink control cable from the system board and remove the heatsink
(Section 7.13, “Heatsink”).
5. Rotate the locking lever to its full open position 1.
6. Raise and rotate the microprocessor retainer to its fully open position 2.
7. Carefully lift the processor from the socket 3.
Ä
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the
system board.
Ä
CAUTION: The heatsink must be installed within 24 hours of installing the processor to prevent damage
to the processor’s solder connections.
To install a new processor:
1. Place the processor in its socket and close the retainer.
2. Secure the locking lever.
If reusing the existing heatsink, go to step 3.
If using a new heatsink, go to step 6.
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3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad
provided in the spares kit.
Ä
CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the
heatsink with an alcohol pad supplied in the speaker spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the speaker spares kit.
4. Apply the thermal grease provided in the spares kit to the top of the processor and install the
heatsink atop the processor.
5. Go to step 7.
6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and
place it in position atop the processor.
7. Secure the heatsink to the system board and system board tray with the 4 captive screws and
attach the heatsink control cable to the system board.
Ä
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
installing a new processor onto the system board, always update the system ROM to ensure
✎ After
that the latest version of the BIOS is being used on the computer. The latest system ROMPaq can
be found on the Web at: http:\\h18000.www1.hp.com/support/files.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.15 Speaker
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the fan shroud. Section 7.10, “Fan Shroud”
4. Remove the heatsink control cable and the heatsink from the system board (Section 7.13,
“Heatsink”).
5. Remove any memory modules that might interfere with the screwdriver used for removing
the speaker.
6. Disconnect the speaker wire from the system board.
7. Remove the two screws that secure the speaker to the chassis.
8. Remove the speaker from the chassis.
To install the speaker, reverse the removal procedures.
Ä
7–38
CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the
heatsink with an alcohol pad supplied in the speaker spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the speaker spares kit.
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.16 Power Supply
Å
WARNING: Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the computer and/or the AC outlet before opening the computer.
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the security clip.
4. Rotate the power supply to its upright position.
5. Pull the drive cage forward and disconnect the power cables from all of the drives.
6. Disconnect the power cables from the system board.
7. Release the power supply cable from the cable retaining clip at the front of the chassis below
the drive cage and from the clip on the side of the chassis in front of the hard drive (Section
7.10, “Fan Shroud”).
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Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
8. Lift the power supply up and out of the chassis.
To install the power supply, reverse the removal procedure.
Ä
7–40
CAUTION: When installing the power supply cables, make sure they are properly positioned so they
are not cut by the drive cage and are not pinched by the rotating power supply.
376220-001
Service Reference Guide, dc5100
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.17 System Board
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove all PCI and PCI Express expansion boards (Section 7.8, “Expansion Card”).
4. Remove the fan shroud from the chassis (Section 7.9, “Drives”).
5. Slide the drive tray forward and disconnect the drive and power cables from the system
board.
6. Remove the security clip.
Service Reference Guide, dc5100
376220-001
7–41
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7. Rotate the power supply to its upright position.
8. Disconnect the serial port from the system board
9. Disconnect the balance of the cables from the system board. .
7–42
376220-001
Service Reference Guide, dc5100
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
10. Remove the long mounting screw that secures the system board tray to the chassis.
heatsink has been removed from the drawing below for clarity. The heatsink should not be
✎ The
removed until the system board has been removed from the chassis.
Service Reference Guide, dc5100
376220-001
7–43
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
11. Slide the system board tray assembly towards the front of the chassis, about 1/4 inch and lift
the system board up and out of the chassis.
12. Remove the heatsink from the system board and the system board tray (Section 7.13,
“Heatsink”).
✎ The standoff tray may be separated from the bottom of the system board at this time.
To reinstall the system board:
1. Align the standoff tray below the system board so that the four anthills penetrate the system
board and the green handle is at the front of the board.
7–44
376220-001
Service Reference Guide, dc5100
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
2. Install the processor.
Ä
CAUTION: Before reinstalling a previously used heatsink you must clean the top of the processor and
the bottom of the heatsink with the alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor using the syringe supplied in the spares kit.
3. Attach the heatsink to the system board-standoff assembly with the four captive screws.
Ä
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
4. Reinstall the system board assembly into the chassis and secure it with the long mounting
screw.
Ä
CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere
with the sliding of the drive cage or the rotation of the power supply.
Service Reference Guide, dc5100
376220-001
7–45
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.18 Chassis Fan
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer cover (Section 7.4, “Computer Cover”).
3. Remove the fan shroud (Section 7.10, “Fan Shroud”).
4. Disconnect the chassis fan cable from the system board.
5. Remove the four screws that secure the fan and fan guard to the chassis then, remove the fan
from the chassis.
.
To install the chassis fan, reverse the removal procedure.
7–46
376220-001
Service Reference Guide, dc5100
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.19 Battery
The battery that comes with this computer provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
✎ The
socket. The lithium battery is only used when the computer is NOT connected to AC power.
Å
WARNING: This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
burns if the battery is not handled properly. To reduce the risk of personal injury:
■
■
■
■
Ä
N
Ä
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 140°F (60°C)
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When
the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting
Guide for information on backing up the CMOS settings.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP/Compaq, their authorized partners, or their agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Prepare the computer for disassembly (Section 7.1, “Preparation for Disassembly”).
2. Remove the computer access panel (Section 7.4, “Computer Cover”).
✎ It may be necessary to remove an expansion card to gain access to the battery.
3. Locate the battery and battery holder on the system board.
4. Carefully pull the cable bundle out of the way to access the battery.
5. Depending on the type of battery holder on your system board, complete the following
instructions to replace the battery:
Service Reference Guide, dc5100
376220-001
7–47
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.19.1 Type 1 Battery Holder
1. Lift the battery out of its holder.
2. Slide the replacement battery into position, positive side up.
3. The battery holder automatically secures the battery in the proper position.
4. Replace the computer cover or access panel.
5. Plug in the computer and turn on power to the computer.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
7–48
376220-001
Service Reference Guide, dc5100
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.19.2 Type 2 Battery Holder
1. To release the battery from its holder, squeeze the metal clamp that extends above one edge
of the battery. When the battery pops up, lift it out 1.
2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip
with the positive side up 2. Push the other edge down until the clamp snaps over the other
edge of the battery.
✎ After the battery has been replaced, use the following steps to complete this procedure.
3. Replace the computer cover or access panel.
4. Plug in the computer and turn on power to the computer.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
Service Reference Guide, dc5100
376220-001
7–49
Removal and Replacement Procedures— Small Form Factor (SFF) Chassis
7.19.3 Type 3 Battery Holder
1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2.
2. Insert the new battery and position the clip back in place.
✎ After the battery has been replaced, use the following steps to complete this procedure.
3. Replace the computer cover or access panel.
4. Plug in the computer and turn on power to the computer.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
Refer to the Computer Setup (F10) Utility Guide.
7–50
376220-001
Service Reference Guide, dc5100
Connector Pin Assignments
A
Connector Pin Assignments
This appendix contains the pin assignments for many computer and workstation connectors.
Some of these connectors may not be used on the product being serviced.
Keyboard
Connector and Icon
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Mouse
Connector and Icon
Ethernet BNC
Connector and Icon
Service Reference Guide, dc5100
Pin
Signal
1 (Center)
Data
2 (Shield)
Ground
376220-001
A–1
Connector Pin Assignments
Ethernet RJ-45
Connector and Icon
Pin
Signal
1
2
3
4
(+) Transmit Data
(-) Transmit Data
(+) Receive Data
Unused
5
6
7
8
Unused
(-) Receive Data
Unused
Unused
Ethernet AUI
Connector and Icon
Pin
Signal
Pin
Signal
1
2
3
4
Ground
Negative AUI Differential Collision
Positive AUI Differential Collision
Negative AUI Differential Transmit
9
10
11
12
Positive AUI Differential Receive
+12V
Ground
Ground
5
6
7
8
Positive AUI Differential Transmit
Ground
Ground
Negative AUI Differential Receive
13
14
15
16
Unused
Unused
Unused
Unused
A–2
376220-001
Service Reference Guide, dc5100
Connector Pin Assignments
Parallel Interface
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Strobe
Data Bit 0
Data Bit 1
7
8
9
Data Bit 5
Data Bit 6
Data Bit 7
13
14
15
Select
Auto Linefeed
Error
4
5
6
Data Bit 2
Data Bit 3
Data Bit 4
10
11
12
Acknowledge
Busy
Paper End
16
17
18-25
Initialize Printer
Select IN
Signal Ground
Serial Interface, Powered and Non-Powered
Connector and Icon
Pin
Signal
1
2
3
Carrier Detect (12V if powered)
Receive Data
Transmit Data
4
5
6
Data Terminal Ready
Signal Ground
Data Set Ready
7
8
9
Request to Send
Clear to Send
Ring Indicator (5V if powered)
Pin
Signal
1
2
3
4
+5 VDC
- Data
+ Data
Ground
Pin
Signal
1 (Tip)
Audio
2 (Ring)
Power
3 (Shield)
Ground
USB
Connector and Icon
Microphone
Connector and Icon (1/8” miniphone)
1 2 3
Service Reference Guide, dc5100
376220-001
A–3
Connector Pin Assignments
Headphone
Connector and Icon (1/8” miniphone)
1 2 3
Pin
Signal
1 (Tip)
Audio_Left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Line-In Audio
Connector and Icon (1/8” miniphone)
1 2 3
Line-Out Audio
Connector and Icon (1/8” miniphone)
1 2 3
SCSI Low Voltage Differential/Single Ended (LVD/SE)
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1-16
17-18
19
Ground
TERMPWR
Reserved
40
41
42
-D0
-D1
-D1
49-50
51-52
53
Ground
TERMPW
Reserved
60
61
62
-MSG
-SEL
-C/D
20-34
35
36
Ground
-D12
-D13
43
44
45
-D3
-D4
-D5
54
55
56
Ground
-ATN
Ground
63
64
65
-REQ
-I/O
-D
37
38
39
-D14
-D15
-DP1
46
47
48
-D6
-D7
-DP0
57
58
59
-BSY
-ACK
-RST
66
67
68
-D
-D
-D
A–4
376220-001
Service Reference Guide, dc5100
Connector Pin Assignments
Ultra SCSI
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1-11
12
13
14
Ground
Reserved
Open
Reserved
29
30
31
32
DB3
DB4
DB5
DB6
37
38
39
40
Reserved
TERMPWR
Reserved
Ground
45
46
47
48
RST #
MSG #
SEL #
C/D
15-25
26
27
28
Ground
DB0
DB1
DB2
33
34
35
36
DB7
DBP
Ground
Ground
41
42
43
44
ATN #
Ground
BSY #
ACK #
49
50
REQ #
Input/Output
External Infrared Transceiver
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Transmit
Receive
Ground
4
5
6
5V
Mode
Not Used
7
8
Not Used
Not Used
Monitor
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Red Analog
Green Analog
Blue Analog
6
7
8
Ground
Ground
Ground
11
12
13
Not used
DDC Serial Data
Horizontal Sync
4
5
Not used
Ground
9
10
+5V (fused)
Ground
14
15
Vertical Sync
DDC Serial Clock
Service Reference Guide, dc5100
376220-001
A–5
Connector Pin Assignments
ATA/ATAPI (IDE) Standard Drive Cable
Connector
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
Reset
Ground
DD7
DD8
DD6
15
16
17
18
19
DD1
DD14
DD0
DD15
Ground
29
30
31
32
33
DMAK
Ground
INTRQ
IOCS16
DA1
6
7
8
9
10
DD9
DD5
DD10
DD4
DD11
20
21
22
23
24
(Key)
DMARQ
Ground
DIOW
Ground
34
35
36
37
38
PDIAG (cable detect)
DA0
DA2
CS1FX
CS3FX
11
12
13
14
DD3
DD12
DD2
DD13
25
26
27
28
DIOR
Ground
IORDY
CSEL
39
40
DASP
Ground
MultiBay CD-ROM Adapter
Connector
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
RESDRV_
GROUND
D07
D08
D06
18
19
20
21
22
D15
GROUND
(key)
DRQ
GROUND
35
36
37
38
39
A0
A2
CS1FX
CS3FX
DASP
52
53
54
55
56
FP05
FP06
FP07
FP08
FP09
6
7
8
9
10
D09
D05
D10
D04
D11
23
24
25
26
27
IOW
GROUND
IOR
GROUND
IOCHDRY
40
41
42
43
44
GROUND
+5VMLOG
-5VMOT
GROUND
AUDIO_L
57
58
59
60
61
FP10
FP11
FP12
FP13
FP14
11
12
13
14
15
D03
D12
D02
D13
D01
28
29
30
31
32
CABLE SELECT
DAK
GROUND
IRQ
IO16
45
46
47
48
49
A_GROUND_R
A_GROUND_I
audio_r
FP01
FP02
62
63
64
65
66
FP15
FP16
FP17
FP18
FP19
16
17
D14
D00
33
34
A1
PDIAG
50
51
FP03
FP04
67
68
FP20
FP21
A–6
376220-001
Service Reference Guide, dc5100
Connector Pin Assignments
24-Pin Power
Connector
24
13
12
1
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
6
+3.3 V
+3.3 V
GND
+5 V
GND
+5 V
7
8
9
10
11
12
GND
POK
+5 Vaux
+12 V
+12 V
+3.3 V
13
14
15
16
17
18
+3.3 V
-12 V
GND
PSON
GND
GND
19
20
21
22
23
24
GND
open
+5 V
+5 V
+5 V
GND
24-Pin MicroFit Power
Connector
24
13
12
1
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
6
+5 Vaux
GND
7
8
9
10
11
12
PWRGD
13
14
15
16
17
18
+12 V
+5 V Sense
GND
+5 V
+5 V
+3.3 V
19
20
21
22
23
24
GND
+3.3 Sense
+3.3 V
+3.3 V
GND
-12 V
+5 V
+5 V
PS_ON
GND
+3.3 V
+3.3 V
Tach
GND
Fan-CMD
4-Pin Power (for CPU)
Connector and Icon
Service Reference Guide, dc5100
Pin
Signal
1
GND
2
GND
3
+12 V CPU
4
-12 V CPU
376220-001
A–7
Connector Pin Assignments
6-Pin Power
Connector and Icon
6
4
Pin
Signal
1
GND
2
GND
3
GND
4
12 V CPU
5
12 V CPU
6
+12 V
SATA Data and Power
Drive Connector
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
S1
Ground
S2
A+
S3
A-
S4
Ground
S5
B-
S6
B+
S7
Ground
P1
V 3.3
P2
V 3.3
P3
V 3.3
P4
Ground
P5
Ground
P6
Ground
P7
V5
P8
V5
P9
V5
P10
Ground
P11
Reserved
P12
Ground
P13
V 12
P14
V 12
P15
V 12
*S = Data, P = Power
A–8
376220-001
Service Reference Guide, dc5100
Connector Pin Assignments
PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin A
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
PRSNT1#
+12V
+12V
GND
JTAG2
6
7
8
9
10
JTAG3
JTAG4
JTAG5
+3.3v
+3.3v
11
12
13
14
15
PERST#
GND
REFCLK+
REFCLKGND
16
17
18
19
20
PERp0
PERn0
GND
RSVD
GND
21
22
23
24
25
PERp1
PERn1
GND
GND
PERp2
26
27
28
29
30
PERn(2)
GND
GND
PERp3
PERn3
31
32
33
34
35
GND
RSVD
RSVD
GND
PERp4
36
37
38
39
40
PERn4
GND
GND
PERp5
PERn5
41
42
43
44
45
GND
GND
PERp6
PERn6
GND
46
47
48
49
50
GND
PERp7
PERn7
GND
RSVD
51
52
53
54
55
GND
PERp8
PERn8
GND
GND
56
57
58
59
60
PERp9
PERn9
GND
GND
PERp10
61
PERn10
GND
GND
PERp11
PERn11
66
67
68
69
70
GND
GND
PERp12
PERn12
GND
71
72
73
74
75
GND
PERp13
PERn13
GND
GND
76
77
78
79
80
PERp14
PERn14
GND
GND
PERp15
81
82
PERn15
GND
62
63
64
65
Pin B information is on the next page
Notes:
x1 PCI Express uses pins 1-18
x4 PCI Express uses pins 1-32
x8 PCI Express uses pins 1-49
x16 PCI Express uses pins 1-82
Service Reference Guide, dc5100
376220-001
A–9
Connector Pin Assignments
PCI Express
x1, x4, x8, and x16 PCI Express Connector
Pin B
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
+12V
+12V
RSVD
GND
SMCLK
6
7
8
9
10
SMDAT
GND
+3.3v
JTAG1
3.3vAux
11
12
13
14
15
WAKE#
RSVD
GND
PETp0
PETn0
16
17
18
19
20
GND
PRSNT2#
GND
PETp1
PETn1
21
22
23
24
25
GND
GND
PETp2
PETn2
GND
26
27
28
29
30
GND
PETp3
PETn3
GND
RSVD
31
32
33
34
35
PRSNT2#
GND
PETp4
PETn4
GND
36
37
38
39
40
GND
PETp5
PETn5
GND
GND
41
42
43
44
45
PETp6
PRTn6
GND
GND
PETp7
46
47
48
49
50
PETn7
GND
PRSNT2#
GND
PETp8
51
52
53
54
55
PETn8
GND
GND
PETp9
PETn9
56
57
58
59
60
GND
GND
PETp10
PETn10
GND
61
62
63
64
65
GND
PETp11
PETn11
GND
GND
66
67
68
69
70
PETp12
PETn12
GND
GND
PETp13
71
72
73
74
75
PETn13
GND
GND
PETp14
PETn14
76
77
78
79
80
GND
GND
PETp15
PETn15
GND
81
82
PRSNT2#
RSVD
Notes:
x1 PCI Express uses pins 1-18
x4 PCI Express uses pins 1-32
x8 PCI Express uses pins 1-49
x16 PCI Express uses pins 1-82
A–10
376220-001
Service Reference Guide, dc5100
B
Power Cord Set Requirements
The voltage select switch feature on the computer permits it to operate from any line voltage
between 100-120 or 220-240 volts AC.
The power cord set received with the computer meets the requirements for use in the country
where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you
use the computer. For more information on power cord set requirements, contact your authorized
HP dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 1.8 m (6.00 feet) and a maximum of 3.0 m
(9.75 feet).
2. All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be used.
3. The power cord set must have a minimum current capacity of 10A and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box.
Service Reference Guide, dc5100
376220-001
B–1
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting
Agency
Country
Accrediting
Agency
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
EANSW
OVE
CEBC
CSA
Italy (1)
Japan (3)
Norway (1)
Sweden (1)
IMQ
METI
NEMKO
SEMKO
Denmark (1)
Finland (1)
France (1)
Germany (1)
DEMKO
SETI
UTE
VDE
Switzerland (1)
United Kingdom (1)
United States (2)
SEV
BSI
UL
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size.
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of
the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P
(15A 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration
number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 1.0 mm2 conductor size. Wall plug must be a two-pole grounding type
with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
B–2
376220-001
Service Reference Guide, dc5100
C
POST Error Messages
POST Error Messages
An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs
when the system is turned on, checking assemblies within the computer and reporting any errors
found.
Not all computers use all of the codes listed.
POST Error Messages
Screen Message
101-Option ROM
Checksum Error
Probable Cause
System ROM or
expansion board option
ROM checksum.
Recommended Action
Verify the correct ROM.
Flash the ROM if needed.
If an expansion card was recently
added, remove it and see if the problem
remains.
Clear CMOS.
If the message disappears, there may be
a problem with the expansion card.
Replace the system board.
110-Out of Memory
Space for Option
ROMs
Recently added PCI
expansion card contains
an option ROM too large
to download during
POST.
If a PCI expansion card was recently
added, remove it to see if the problem
remains.
In Computer Setup, disable the NIC PXE
Option ROM Download to prevent PXE
option ROM for the internal NIC from
being downloaded during POST to free
more memory for an expansion card’s
option ROM. Internal PXE option ROM is
used for booting from the NIC to a PXE
server.
Enable the ACPI/USB Buffers @ Top of
Memory setting in Computer Setup.
162-System Options
Not Set
Configuration incorrect.
RTC (real-time clock)
battery may need to be
replaced.
Run Computer Setup (F10 Setup) and
check configuration of Onboard
Devices.
Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If the problem persists, replace the RTC
battery.
Service Reference Guide, dc5100
376220-001
C–1
POST Error Messages
Screen Message
Probable Cause
163-Time & Date Not
Set
Invalid time or date in
configuration memory.
RTC (real-time clock)
battery may need to be
replaced.
164-Memory Size Error
Recommended Action
Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If the problem persists, replace the RTC
battery.
CMOS jumper may not
be properly installed.
Check for proper placement of the
CMOS jumper, if applicable.
Memory amount has
changed since the last
boot (memory added or
removed).
Press the F1 key to save the memory
changes.
Memory configuration is
incorrect.
Run Computer Setup (F10 Setup).
Make sure memory module(s) (if any) are
installed properly.
If third party memory has been added,
test using HP-only memory.
Verify proper memory module type.
201-Memory Error
RAM failure.
Run Computer Setup (F10 Setup) or
Windows utilities.
Ensure memory and continuity modules
are installed correctly.
Verify proper memory module type.
Remove and replace memory module(s)
one at a time to isolate faulty module.
Replace the faulty memory module(s).
If error persists after replacing memory
modules, replace the system board.
C–2
213-Incompatible
memory Module in
memory Socket(s)
X,X, X
A memory module in
memory socket identified
in the error message is
missing critical SPD
information, or is
incompatible with the
chipset.
Verify proper memory module type.
214-DIMM
Configuration Warning
Populated DIMM
configuration is not
optimized.
Rearrange the DIMMS so that each
channel has the same amount of
memory.
219-ECC Memory
Module Detected ECC
Modules not supported
on this platform
Recently added memory
module(s) support ECC
memory error correction.
If additional memory was recently
added, remove it to see if the problem
remains.
Try another memory socket.
Replace memory with a module
conforming to the SPD standard.
Check product documentation for
memory support information.
376220-001
Service Reference Guide, dc5100
POST Error Messages
Screen Message
301-Keyboard Error
Probable Cause
Keyboard failure.
Recommended Action
Reconnect keyboard with computer
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
303-Keyboard
Controller Error
I/O board keyboard
controller.
Reconnect keyboard with computer
turned off.
Replace the system board.
304-Keyboard or
System Unit Error
Keyboard failure.
Reconnect the keyboard with computer
turned off.
Ensure that none of the keys are
depressed.
Replace keyboard.
Replace system board.
501-Display Adapter
Failure
Graphics display
controller.
Reseat the graphics card (if applicable).
Clear CMOS.
Verify that the monitor is attached and
turned on.
Replace the graphics controller (if
applicable).
510-Splash Screen
image corrupted
Splash Screen image has
errors.
Install latest version of ROMPaq to
restore image.
511-CPU, CPUA, or
CPUB Fan not detected
Fan is not connected or
may have malfunctioned.
Reseat fan cable.
Reseat the fan.
Replace the fan.
512-Chassis, rear
chassis, or front chassis
fan not detected
Fan is not connected,
may have malfunctioned.
Reseat chassis, rear chassis, or front
chassis fan cable.
Reseat chassis, rear chassis, or front
chassis fan.
Replace chassis, rear chassis, or front
chassis fan.
514-CPU or Chassis
Fan not detected.
601-Diskette Controller
Error
CPU fan is not connected
or may have
malfunctioned.
Reseat CPU or chassis fan.
Diskette controller
circuitry or floppy drive
circuitry incorrect.
Run Computer Setup (F10 Setup).
Reseat fan cable.
Replace CPU or chassis fan.
Check and/or replace cables.
Clear CMOS.
Replace diskette drive.
Replace the system board.
Service Reference Guide, dc5100
376220-001
C–3
POST Error Messages
Screen Message
605-Diskette Drive Type
Error
Probable Cause
Mismatch in drive type.
Recommended Action
Run Computer Setup (F10 Setup).
Disconnect any other diskette controller
devices (tape drives).
Clear CMOS.
No action required.
912-Computer Cover
Has Been Removed
Since Last System Start
Up
917-Front Audio not
Detected
Front audio harness has
been detached or
unseated from the system
board.
Reconnect or replace front audio
harness.
919-Front Panel,
MultiPort, and/or
MultiBay Risers not
Detected.
Riser card has been
removed or has not been
reinstalled properly in the
system.
Unplug computer and install/reinstall
riser cord.
921-Device in PCI
Express slot failed to
initialize.
There is an
incompatibility/problem
with this device and the
system or PCI Express Link
could not be retrained to
an X1.
Try rebooting the system. If the error
reoccurs, the device may not work with
this system.
✎
This error message applies to the PCI Express Graphics slot using Intel 9X1 Express chipsets. This
slot supports x1 and x16 (PCI Express Link Width cards) only. If a x4 or x8 card is used, system
BIOS will attempt to retrain to a x1. If this fails, the 921 error message will be displayed.
1720-SMART Hard
Drive Detect Imminent
Failure
Hard drive is about to
fail. (Some hard drives
have a firmware patch
that will fix an erroneous
error message.)
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test if applicable.
Apply firmware patch if applicable. (see
www.hp.com/support)
Back up contents and replace hard drive.
1785-MultiBay
incorrectly installed
(for MultiBay option on
non-USDT systems)
Ensure the MultiBay option is attached
as device 0 on the IDE cable.
Multibay option ribbon
cables not seated or
improperly attached.
Ensure no other device is attached to the
same IDE cable.
or
MultiBay device not
properly seated.
or
MultiBay diskette present.
C–4
376220-001
Ensure both ends of the IDE and
MultiBay ribbon cables are properly
seated.
Ensure the MultiBay device is fully
inserted.
Ensure a MultiBay diskette is not present
(MultiBay diskette drives are not
supported by the MultiBay option).
Service Reference Guide, dc5100
POST Error Messages
Screen Message
1785-MultiBay
incorrectly installed
(continued)
Probable Cause
Recommended Action
(for integrated MultiBay/
USDT systems)
Ensure the MultiBay device is fully
inserted.
MultiBay device not
properly seated.
Ensure the MultiBay riser is properly
seated.
or
MultiBay riser not
properly seated.
1794-Inaccessible
devices attached to
SATA 1 and/or SATA 3
A device is attached to
SATA 1 and/or SATA 3.
Devices attached to these
connectors will be
inaccessible while “SATA
Emulation” is set to
“Combined IDE
Controller” in Computer
Setup.
If using Windows 2000 or Windows XP,
change “SATA Emulation” to “Separate
IDE Controller” in Computer Setup.
If not using Windows 2000 or Windows
XP, relocate the affected devices to SATA
0 or SATA 2 (if available).
Remove the affected devices from SATA
1 and SATA 3.
1796-SATA Cabling
Error
One or more SATA
devices are improperly
attached. For optimal
performance, the SATA 0
and SATA 1 connectors
must be used before
SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA 0
and SATA 1. For three devices, use SATA
0, SATA1, and SATA 2.
1801-Microcode Patch
Error
Processor not supported
by ROM BIOS.
Upgrade BIOS to proper version.
1998-Master Boot
Record has been lost.
The previously saved
copy of the MBR has
been corrupted.
Run Computer Setup and save the MBR
of the current bootable disk.
1999-Master Boot
Record has been
changed.
The current MBR does not
match the previously
saved copy of the MBR.
Use extreme caution, The MBR may have
been updated due to normal disk
maintenance activities (disk manager,
fdisk, or format).
Change the processor.
the previously saved MBR
Ä Replacing
in such situations can cause data
loss.
If certain that the MBR change is
unintentional and undesired (e.g. due to
a virus), run Computer Setup and restore
the previously saved MBR copy.
Otherwise, run Computer Setup and
either disable MBR security or save the
MBR of the current bootable disk.
Service Reference Guide, dc5100
376220-001
C–5
POST Error Messages
Screen Message
Probable Cause
Recommended Action
2000-Master Boot
Record Hard Drive has
Changed.
The current bootable hard
drive is not the same as
the one that was present
when MBR security was
enabled.
Run Computer Setup and either disable
MBR security or save the MBR of the
current bootable disk.
Invalid Electronic Serial
Number.
Electronic serial number
has become corrupted.
Run Computer Setup. If Setup already
has data in the field or will not allow the
serial number to be entered, download
from http://www.hp.com and run
SP5572.EXE (SNZERO.EXE).
Run Computer Setup and try to enter
serial number under Security, System ID,
then save changes.
Network Server Mode
Active and No
Keyboard Attached
Keyboard failure while
Network Server Mode
enabled.
Reconnect keyboard with computer
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
Parity Check 2.
C–6
Parity RAM failure.
376220-001
Run Computer Setup and Diagnostic
utilities.
Service Reference Guide, dc5100
POST Diagnostic Front Panel LEDs and Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before
or during POST that do not necessarily have an error code or text message associated with them.
you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the
✎ Ifcomputer
and refer to the following table to determine the front panel LED codes.
actions in the following table are listed in the order in which they should be
✎ Recommended
performed.
will occur only for 5 iterations and then stop. LEDs will continue to blink until corrective
✎ Beeps
action is taken.
POST Diagnostic Front Panel LEDs and Audible Codes
Activity
Possible
Cause
Beeps
Recommended Action
Green Power LED
On.
None
Computer on.
None
Green Power LED
flashes every two
seconds.
None
Computer in
Suspend to RAM
mode (select
models only) or
normal Suspend
mode.
None required. Press any key or move the
mouse to wake the computer.
Red Power LED
flashes two times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
2
Processor
thermal
protection
activated:
Ensure that the computer air vents are not
blocked and the processor cooling fan is
running.
A fan may be
blocked or not
turning.
OR
The heatsink/fan
assembly is not
properly
attached to the
processor.
Open hood, press power button, and see
if the processor fan spins. If the processor
fan is not spinning, make sure the fan's
cable is plugged onto the system board
header. Ensure the fan is fully/properly
seated or installed.
If fan is plugged in and seated properly,
but is not spinning, then replace processor
fan.
Reseat processor heatsink and verify that
the fan assembly is properly attached.
Contact an authorized reseller or service
provider.
Service Reference Guide, dc5100
376220-001
C–7
Activity
Beeps
Red Power LED
flashes three times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
3
Red Power LED
flashes four times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
4
Possible
Cause
Recommended Action
Processor not
installed (not an
indicator of bad
processor).
Check to see that the processor is present.
Power failure
(power supply is
overloaded).
Open the hood and ensure the power
supply cable is seated into the connector
on the system board.
Reseat the processor.
Check if a device is causing the problem
by removing ALL attached devices (such as
hard, diskette, or optical drives, and
expansion cards). Power on the system. If
the system enters the POST, then power off
and replace one device at a time and
repeat this procedure until failure occurs.
Replace the device that is causing the
failure. Continue adding devices one at a
time to ensure all devices are functioning
properly.
Replace the power supply.
Replace the system board.
Red Power LED
flashes five times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
C–8
5
Pre-video
memory error.
Reseat DIMMs. Power on the system.
Replace DIMMs one at a time to isolate
the faulty module.
Replace third-party memory with HP
memory.
Replace the system board.
376220-001
Service Reference Guide, dc5100
Activity
Beeps
Possible
Cause
Red Power LED
flashes six times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
6
Red Power LED
flashes seven
times, once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
7
System board
failure (ROM
detected failure
prior to video).
Replace the system board.
Red Power LED
flashes eight times,
once every
second, followed
by a two second
pause. Beeps stop
after the fifth
iteration but the
LED continues to
flash until the issue
has been resolved.
8
Invalid ROM
based on bad
checksum.
Reflash the ROM using a ROMPaq
diskette. See the “ROM Flash” section of
the Desktop Management Guide on the
Documentation CD.
Service Reference Guide, dc5100
Pre-video
graphics error.
Recommended Action
For systems with a graphics card:
Reseat the graphics card. Power on the
system.
Replace the graphics card.
Replace the system board.
For systems with integrated graphics,
replace the system board.
Replace the system board.
376220-001
C–9
Activity
Red Power LED
flashes nine times,
once every
second, followed
by a two second
pause.
Beeps
9
Possible
Cause
System powers
on but is unable
to boot.
Recommended Action
Check that the voltage selector, located
on the rear of the power supply (some
models), is set to the appropriate voltage.
Proper voltage setting depends on your
region.
Replace the system board.
Replace the processor.
Red Power LED
flashes ten times,
once every
second, followed
by a two second
pause.
10
Bad option card.
Check each graphics card by removing
the card (one at a time if multiple cards),
then power on the system to see if fault
goes away.
Once a bad card is identified, remove and
replace the bad option card.
Replace the system board.
System does not
power on and
LEDs are not
flashing.
None
System unable to
power on.
Press and hold the power button for less
than 4 seconds. If the hard drive LED turns
green, then:
Check that the voltage selector, located on
the rear of the power supply, is set to the
appropriate voltage. Proper voltage
setting depends on your region.
Remove the expansion cards one at a time
until the 3V_aux light on the system board
turns on.
Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED does
not turn on green then:
Check that the unit is plugged into a
working AC outlet.
Open hood and check that the power
button harness is properly connected to
the system board.
Check that both power supply cables are
properly connected to the system board.
Check to see if the 3V_aux light on the
system board is turned on. If it is turned
on, then replace the power button harness.
If the 3V_aux light on the system board is
not turned on, then replace the power
supply.
Replace the system board.
C–10
376220-001
Service Reference Guide, dc5100
D
Troubleshooting Without Diagnostics
Preliminary Checklist
This section describes some simple, preliminary tests and guidelines for troubleshooting the
computer without using the diagnostics.
■
Are the computer and monitor connected to a working electrical outlet?
■
Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)?
■
Is the computer turned on?
■
Is the green power light illuminated?
■
Is the monitor turned on?
■
Is the green monitor light illuminated?
■
Turn up the monitor brightness and contrast controls if the monitor is dim.
■
If the system has multiple video sources (embedded or PCI adapters) installed (embedded
video on select models only) and a single monitor, the monitor must be plugged into the
monitor connector on the source selected as the primary VGA adapter. During boot, the other
monitor connectors are disabled and if the monitor is connected into these ports, the monitor
will not function. You can select which source will be the default VGA source in Computer
(F10) Setup.
■
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
■
Check all cables for loose or incorrect connections.
■
Reconfigure the computer after installing a non–Plug and Play expansion board or other
option, such as a diskette drive.
■
Are all of the necessary device drivers installed?
■
Have all printer drivers been installed for each application?
■
Remove all bootable media (diskette, CD, or USB device) from the system before turning on
the system.
■
Are all switches set correctly?
■
Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and
the riser/system board?
Service Reference Guide, dc5100
376220-001
D–1
Solving Minor Problems
Solving Minor Problems
Problem
Cause
Possible Solution
Computer appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Computer will not
respond to USB
keyboard or mouse.
Computer is in
standby mode.
Press the power button to resume from
standby mode.
System has locked up.
Restart computer.
1. Press and hold the power button
for at least four seconds until the
computer turns off.
2. Disconnect electrical plug from
outlet.
CAUTION: When attempting to resume from standby mode, do not hold down the power
Ä button
for more than four seconds. Otherwise, the computer will shut down and you will lose
any unsaved data.
Computer date and
time display is incorrect.
RTC (real-time clock)
battery may need to be
replaced.
1. Reset the date and time under
Control Panel.
2. Replace the RTC battery.
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key
may be on.
Press the Num Lock key. The Num
Lock key can be disabled (or
enabled) in Computer Setup.
Cannot remove
computer cover or
access panel.
Smart Cover Lock,
featured on some
computers, is locked.
1. Unlock the Smart Cover Lock
using Computer Setup.
Poor performance is
experienced.
Processor is hot.
1. Ensure airflow to the computer is
not blocked.
2. Use the Smart Cover FailSafe Key
in case of forgotten password,
power loss, or computer
malfunction.
2. Ensure the fans are connected
and working properly (some fans
only operate when needed).
3. Ensure the processor heatsink is
installed properly.
D–2
Hard drive is full.
Transfer data from the hard drive to
create more space on the hard drive.
Low on memory.
Add more memory.
Hard drive fragmented.
Defragment hard drive.
376220-001
Service Reference Guide, dc5100
Solving Minor Problems (Continued)
Problem
Cause
Possible Solution
Poor performance is
experienced.
(continued)
Program previously
accessed did not release
reserved memory back to
the system
Restart the computer.
Virus resident of the hard
drive.
Run virus protection program.
Too many applications
running.
Close unnecessary applications.
Cause unknown.
Restart the computer.
Computer powered off
automatically and the
Power LED flashes Red
two times, once every
second, followed by a
two second pause, and
the computer beeps two
times. Beeps continue
for five iterations after
which the LED flashes
will continue until the
problem is resolved.
Service Reference Guide, dc5100
Processor thermal
protection activated:
A fan may be blocked or
not turning.
OR
The heatsink is not
properly attached to the
processor.
Add more memory.
1. Ensure computer air vents are not
blocked and the cooling fan is
running.
2. Open hood, press power button,
and see if the processor fan
spins. If not spinning, make sure
the fan's cable is plugged onto
the system board header. Ensure
the fan is fully/properly seated or
installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
376220-001
D–3
Solving Minor Problems (Continued)
Problem
Cause
Possible Solution
System does not power
on and the LEDs on the
front of the computer
are not flashing.
System unable to power
on.
Press and hold the power button for
less than 4 seconds. If the hard drive
LED turns green, then:
1. Check that the voltage selector is
set to the appropriate voltage.
2. Remove the expansion cards one
at a time until the 5 V_aux light
on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
4. If the 5 V_aux light on the system
board is on, then replace the
power button harness.
5. If the 5 V_aux light on the system
board is off, then replace the
power supply.
6. Replace the system board.
D–4
376220-001
Service Reference Guide, dc5100
Solving Power Supply Problems
Solving Power Supply Problems
Problem
Cause
Solution
Power supply shuts down
intermittently.
Voltage selector switch
on rear of computer
chassis not switched to
correct line voltage.
Select the proper AC voltage.
Power supply fault.
Replace the power supply.
Computer powered off
automatically and the
Power LED flashes Red two
times, once every second,
followed by a two second
pause, and the computer
beeps two times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Processor thermal
protection activated:
A fan may be blocked
or not turning.
OR
The heatsink/fan
assembly is not properly
attached to the
processor.
1. Ensure that the computer air
vents are not blocked and the
cooling fan is running.
2. Open hood, press the power
button, and see if the processor
fan spins. If the processor fan is
not spinning, make sure the
fan's cable is plugged onto the
system board header. Ensure
the fan is fully/properly seated
or installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
Power LED flashes Red, four
times, once every second,
followed by a two second
pause, and the computer
beeps four times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Power failure (power
supply is overloaded).
1. Check that the voltage selector,
is set to the appropriate voltage.
2. Open the hood and ensure the
4- or 6-wire power supply cable
is seated into the connector on
the system board.
3. Check if a device is causing the
problem by removing ALL
attached devices). Power on the
system. If the system enters the
POST, then power off and
replace one device at a time
and repeat this procedure until
failure occurs. Replace the
device causing the failure.
Continue adding devices one at
a time to ensure all devices are
functioning properly.
4. Replace the power supply.
5. Replace the system board.
Service Reference Guide, dc5100
376220-001
D–5
Solving Diskette Problems
Solving Diskette Problems
Problem
Cause
Solution
Diskette drive light stays on.
Diskette is damaged.
In Microsoft Windows XP, right-click
Start, click Explore, and select a
drive. Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive button is not
pushed in.
Push in drive button.
Files on diskette are
damaged.
Check the program diskettes.
Drive cable is not
properly connected.
Reconnect power cable. Ensure that
all four pins are connected.
Cable is loose.
Reseat diskette drive data and
power cables.
Removable drive is not
seated properly.
Reseat the drive.
You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Shut down the computer. Insert the
drive into the MultiBay, if it is not
already inserted. Turn on the
computer.
Diskette is not
formatted.
Format the diskette.
Diskette is
write-protected.
Use another diskette or remove the
write protection.
Writing to the wrong
drive.
Check the drive letter in the path
statement.
Not enough space is
left on the diskette.
Use another diskette.
Diskette write control is
enabled.
Use Computer Setup to check the
storage security feature disabled
settings.
Diskette is damaged.
Replace the damaged disk.
Invalid media reported.
When formatting a disk in MS-DOS,
you may need to specify diskette
capacity. For example, to format a
1.44-MB diskette, type the following
command at the MS-DOS prompt:
Drive not found.
Diskette drive cannot write
to a diskette.
Cannot format diskette.
FORMAT A: /F:1440
D–6
376220-001
Service Reference Guide, dc5100
Solving Diskette Problems (Continued)
Problem
Cause
Solution
Cannot format diskette.
(continued)
Diskette is
write-protected.
Use another diskette or remove the
write protection.
Diskette write control is
enabled.
Use Computer Setup to check the
storage security feature disabled
settings.
A problem has occurred
with a disk transaction.
The directory structure is
bad, or there is a
problem with a file.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette drive cannot read
a diskette.
Diskette is not
formatted.
Format the diskette.
You are using the wrong
diskette type for the
drive type.
Check the type of drive that you
are using and use the correct
diskette type.
You are reading the
wrong drive.
Check the drive letter in the path
statement.
Diskette is damaged.
Replace the diskette with a new one.
A diskette that does not
contain the system files
needed to start the
computer has been
inserted in the drive.
When drive activity stops, remove
the diskette and press the
Spacebar. The computer should
start up.
Diskette error has
occurred.
Restart the computer by pressing the
power button.
Diskette is not bootable.
Replace with a bootable diskette.
Diskette boot has been
disabled in Computer
Setup.
Run Computer Setup and enable
diskette boot in Storage > Boot
Order.
“Invalid system disk”
message is displayed.
Cannot Boot to Diskette.
Run Computer Setup and enable
Removable Media Boot in
Storage > Storage Options >
Removable Media Boot.
✎
Service Reference Guide, dc5100
Both steps should be used as
the Removable Media
Boot function overrides the
Boot Order enable
command.
Removable media boot
has been disabled in
Computer Setup.
Run Computer Setup and enable
Removable Media Boot in
Storage > Storage Options>
Removable Media Boot.
Network server mode is
enabled in Computer
Setup.
Run Computer Setup and disable
Network Server Mode in
Security > Password Options.
376220-001
D–7
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Drive not found (identified).
Loose cable.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
Nonsystem disk/NTLDR
missing message.
D–8
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in Storage > Storage
Options.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
System is trying to start
from a non bootable
diskette or USB device.
Remove the media from the drive.
376220-001
Service Reference Guide, dc5100
Solving Hard Drive Problems (Continued)
Problem
Cause
Nonsystem disk/NTLDR
missing message.
(continued)
System is trying to start
from a damaged hard
drive.
Solution
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Replace the MBR image.
3. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record.
System files missing or
not properly installed.
1. Insert a bootable system diskette
and restart.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
Replace the MBR image.
3. Install system files for the
appropriate operating system if
necessary.
Service Reference Guide, dc5100
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the Storage >
Boot Order list.
Bootable hard drive is
not attached as first in a
multi-hard drive
configuration.
If attempting to boot from an IDE
hard drive, ensure it is attached as
Primary Device 0. If attempting to
boot from a SATA hard drive, ensure
it is attached to SATA 0.
Bootable hard drive's
controller is not listed
first in the Boot Order.
Enter Computer Setup and select
Storage > Boot Order and
ensure the bootable hard drive's
controller is listed immediately under
the Hard Drive entry.
376220-001
D–9
Solving Hard Drive Problems (Continued)
Problem
Cause
Solution
Parallel ATA (PATA) hard
drive does not perform
optimally.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Both slow and fast
UATA devices are on
the same data cable.
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Computer will not start.
Hard drive is damaged.
Observe the beeps and LED lights
on the front of the computer. See
Appendix C “POST Error
Messages”.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Solving MultiBay Problems
Solving MultiBay Problems
D–10
Problem
Cause
Solution
Drive not found.
You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on select
models only.)
Shut down Windows and turn off
the computer. Insert the drive into
the MultiBay, if it is not already
inserted. Turn on the computer.
MultiBay is hidden in
Computer Setup.
Enter Computer Setup and set
MultiBay to Device Available in
Security > Device Security.
376220-001
Service Reference Guide, dc5100
Solving Display Problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections
are not correct.
Check the cable connections from
the monitor to the computer and to
the electrical outlet.
Screen blanking utility
installed or energy
saver features enabled.
Press any key or click the mouse
button and, if set, type your
password.
System ROM is bad;
system is running in
FailSafe Boot Block
mode (indicated by
eight red blinks from the
power LED and eight
simultaneous beeps).
1. Reflash the ROM using a
ROMPaq diskette.
2. Replace the system board.
Fixed-sync monitor will
not sync at the
resolution chosen.
Ensure that the monitor can accept
the same horizontal scan rate as the
resolution chosen.
Computer is in
standby mode.
Press the power button to resume
from standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the
Ä power
button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.
Monitor cable plugged
into the wrong
connector.
Monitor settings in the
computer are not
compatible with the
monitor.
If the computer system has both
an integrated graphics connector
and a graphics expansion card
connector, plug the monitor cable
into the expansion card connector.
1. Restart the computer and press
F8 during startup when you see
“Press F8” in the bottom right
corner of the screen.
2. Using the keyboard arrow keys,
select Enable VGA Mode
and press Enter.
3. In Windows Control Panel,
double-click the Display icon
and select the Settings tab.
4. Use the sliding control to reset
the resolution.
Service Reference Guide, dc5100
376220-001
D–11
Problem
Cause
Blank screen and the
power LED flashes Red five
times, once every second,
followed by a two second
pause, and the computer
beeps five times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Pre-video memory error.
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the computer
beeps six times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Pre-video graphics
error.
Blank screen and the
power LED flashes Red
eight times, once every
second, followed by a two
second pause, and the
computer beeps eight
times. Beeps continue for
five iterations after which
the LED flashes will
continue until the problem
is resolved.
Invalid ROM based on
checksum.
Monitor does not function
properly when used with
energy saver features.
Monitor without energy
saver capabilities is
being used with energy
saver features enabled.
Disable monitor energy saver
feature.
Dim characters.
The brightness and
contrast controls are not
set properly.
Adjust the monitor brightness and
contrast controls.
Cables are not properly
connected.
Check that the graphics cable is
securely connected to the graphics
card and the monitor.
If the graphics controller
was upgraded, the
correct video drivers
may not be loaded.
Install the video drivers included in
the upgrade kit.
Blurry video or requested
resolution cannot be set.
D–12
Solution
1. Reseat DIMMs. Power on the
system.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
For systems with a graphics card:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
1. Reflash the ROM using a
ROMPaq diskette.
2. Replace the system board.
376220-001
Service Reference Guide, dc5100
Problem
The picture is broken up,
rolls, jitters, or flashes.
Cause
Solution
Monitor is not capable
of displaying requested
resolution.
Change requested resolution.
Graphics card is bad.
Replace the graphics card.
The monitor connections
may be incomplete or
the monitor may be
incorrectly adjusted.
1. Be sure the monitor cable is
securely connected to the
computer.
2. In a two-monitor system or if
another monitor is in close
proximity, be sure the monitors
are not interfering with each
other’s electromagnetic field by
moving them apart.
3. Fluorescent lights or fans may
be too close to the monitor.
Monitor needs to be
degaussed.
Degauss the monitor.
Vibrating or rattling noise
coming from inside a CRT
monitor when powered on.
Monitor degaussing coil
has been activated.
None. It is normal for the
degaussing coil to be activated
when the monitor is powered on.
Clicking noise coming from
inside a CRT monitor.
Electronic relays have
been activated inside
the monitor.
None. It is normal for some monitors
to make a clicking noise when
turned on and off, when going in
and out of standby mode, and when
changing resolutions.
High pitched noise coming
from inside a flat panel
monitor.
Brightness and/or
contrast settings are too
high.
Lower brightness and/or contrast
settings.
Fuzzy focus; streaking,
ghosting, or shadowing
effects; horizontal scrolling
lines; faint vertical bars; or
unable to center the picture
on the screen.
(flat panel monitors using
an analog VGA input
connection only)
Flat panel monitor’s
internal digital
conversion circuits may
be unable to correctly
interpret the output
synchronization of the
graphics card.
1. Select the monitor’s
Auto-Adjustment option in the
monitor’s on-screen display
menu.
Graphics card is not
seated properly or is
bad.
1. Reseat the graphics card.
Service Reference Guide, dc5100
376220-001
2. Manually synchronize the Clock
and Clock Phase on-screen
display functions. Download
SoftPaq SP20930 or SP22333,
depending on the monitor, to
assist with the synchronization.
2. Replace the graphics card.
D–13
D–14
Problem
Cause
Solution
Certain typed symbols do
not appear correct.
The font you are using
does not support that
particular symbol.
Use the Character Map to locate the
and select the appropriate symbol.
Click Start > All Programs >
Accessories > System Tools >
Character Map. You can copy
the symbol from the Character Map
into a document.
376220-001
Service Reference Guide, dc5100
Solving Audio Problems
Solving Audio Problems
Problem
Cause
Solution
Sound does not come
out of the speaker or
headphones.
Software volume control
is turned down.
Double-click the Speaker icon on
the taskbar and use the volume
slider to adjust the volume.
The external speakers
are not turned on.
Turn on the external speakers.
Audio is hidden in
Computer Setup.
Enable the audio in Computer
Setup: Security > Device
Security >Audio.
External speakers
plugged into the wrong
audio jack.
See the sound card documentation
for proper speaker connection.
Audio cable not
connected.
Connect audio cable between CD
or DVD-ROM drive and the system
board.
Digital CD audio is not
enabled.
Enable digital CD audio:
1. From the Control Panel, select
System.
2. On the Hardware tab, click
the Device Manager button.
3. Right-click on the CD/DVD
device and select Properties.
4. On the Properties tab, make
sure “Enable digital CD
audio for this CD-ROM
device” is checked.
Headphones or devices
connected to the
line-out connector mute
the internal speaker.
Volume is muted.
Turn on and use headphones or
external speakers, if connected, or
disconnect headphones or external
speakers.
1. From the Control Panel
program, click Sound,
Speech and Audio
Devices, then click Sounds
and Audio Devices.
2. Click the Mute check box to
remove the check mark from
the box.
Computer is in
standby mode.
Service Reference Guide, dc5100
376220-001
Press the power button to resume
from standby mode.
D–15
Solving Audio Problems (Continued)
Problem
Cause
Solution
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the computer will shut down and
any unsaved data will be lost.
Noise or no sound comes
out of the speakers or
headphones.
1. The audio output jack supports
both digital and analog output
functions. When using digital
speakers, switch the PC’s output
jack to digital mode. Go to the
Volume Control Panel, select the
Advanced button, and check the
Enable Digital Audio checkbox.
When using conventional
analog speakers, ensure this
checkbox is not enabled.
2. If the headphones have a mono
jack, use the multimedia device
properties to switch the system
to analog out.
✎
If you set digital as the Output Mode, the internal speaker and external analog
speakers will no longer output audio until you switch back to an auto-sense or
analog mode.
If you set analog as the Output Mode, external digital speakers will not function
until you change the output mode back to an auto-sense or digital mode.
Sound cuts in and out.
Processor resources are
being used by other
open applications.
Computer appears to be
locked up while recording
audio.
The hard disk may be
full.
Shut down all open
processor-intensive applications.
1. Before recording, make sure
there is enough free space on
the hard disk.
2. Try recording the audio file in a
compressed format.
D–16
376220-001
Service Reference Guide, dc5100
Solving Printer Problems
Solving Printer Problems
Problem
Cause
Solution
Printer will not print.
Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
driver for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the
MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network,
you may not have made
the connection to the
printer.
Make the proper network
connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
The cables may not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer
driver is not installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
The printer may be out
of paper.
1. Check the paper tray and refill it
if it is empty.
Printer is offline.
2. Select online.
Service Reference Guide, dc5100
376220-001
D–17
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems
Problem
Cause
Keyboard commands and
typing are not recognized
by the computer.
Keyboard connector
is not properly
connected.
Solution
1. Turn off the computer.
2. Reconnect the keyboard to the
back of the computer and
restart the computer.
Program in use has
stopped responding
to commands.
Shut down the computer using
the mouse and then restart the
computer.
Keyboard needs
repairs.
Replace the keyboard.
Computer is in
standby mode.
Press the power button to resume
from standby mode.
Input is coming from a
nearby wireless
keyboard.
1. Ensure that the keyboard
batteries are fresh.
2. Place the receiver over 30 cm
(12 in) from a telephone, power
supply, transformer, computer,
other electrical device, or power
cords or cables.
3. The receiver should not be
placed on or inside of a metal
surface.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the computer will shut down and
any unsaved data will be lost.
D–18
Cursor will not move using
the arrow keys on the
keypad.
The Num Lock key
may be on.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged
into the back of the
computer.
1. Shut down the computer using
the keyboard.
2. Plug the mouse connector into
the back of the computer (or the
keyboard) and restart the
computer.
Program in use has
stopped responding
to commands.
Shut down the computer using the
keyboard and then restart the
computer.
Mouse may need
cleaning.
Remove the roller ball cover on the
mouse and clean it.
Mouse needs repairs.
Replace the mouse.
376220-001
Service Reference Guide, dc5100
Solving Keyboard and Mouse Problems
Problem
Cause
Solution
Mouse does not respond to
movement or is too slow.
(continued)
Computer is in
standby mode.
Press the power button to resume
from standby mode.
Input is coming from a
nearby wireless mouse.
1. Ensure that the mouse batteries
are fresh.
2. Place the receiver over 30 cm
(12 in) from a telephone, power
supply, transformer, computer,
other electrical device, or power
cords or cables.
3. The receiver should not be
placed on or inside of a metal
surface.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.
Mouse will only move
vertically or horizontally, or
movement is jerky.
Service Reference Guide, dc5100
Mouse roller ball is
dirty.
376220-001
Remove roller ball cover from the
bottom of the mouse and clean it.
D–19
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP
automatically recognize the device and configure the computer. If you install a non–plug and
play device, you must reconfigure the computer after completing installation of the new
hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for
Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the
screen.
Solving Hardware Installation Problems
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
A plug and play board
may not automatically
configure when
added if the default
configuration conflicts
with other devices.
Use Windows 2000 or Windows XP
Device Manager to deselect the
automatic settings for the board and
choose a basic configuration that
does not cause a resource conflict.
You can also use Computer Setup to
reconfigure or disable devices to
resolve the resource conflict.
Wrong memory
modules were used in
the upgrade or memory
modules were installed
in the wrong location.
1. Review the documentation that
came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
Computer will not start.
2. Observe the beeps and LED
lights on the front of the
computer. See Appendix C
“POST Error Messages” to
determine possible causes.
D–20
376220-001
Service Reference Guide, dc5100
Solving Hardware Installation Problems (Continued)
Problem
Cause
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the computer
beeps five times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Memory is installed
incorrectly or is bad.
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the computer
beeps six times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
Video card is not seated
properly or is bad, or
system board is bad.
Power LED flashes Red ten
times, once every second,
followed by a two second
pause, and the computer
beeps ten times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved
Bad option card.
Service Reference Guide, dc5100
Solution
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
For systems with a graphics card:
1. Reseat the graphics card. Power
on the system.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
1. Check each option card by
removing the cards one at time
(if multiple cards), then power
on the system to see if fault goes
away.
2. Once bad card is identified,
remove and replace bad option
card.
3. Replace the system board.
376220-001
D–21
Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems
Problem
Cause
Solution
Wake-on-LAN feature is
not functioning.
Wake-on-LAN is not
enabled.
Use the Network control application
to enable Wake-on-LAN.
Network driver does
not detect network
controller.
Network controller is
disabled.
Run Computer Setup and enable
network controller.
Network status link light
does not turn on or it
never flashes.
✎
The network status
light should flash
when there is
network activity.
Diagnostics reports a
failure.
D–22
Enable the network controller in the
operating system via the Device
Manager.
Incorrect network driver.
Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Use the Network control application
to verify that the device is working
properly.
Network driver is not
properly loaded.
Reinstall network drivers.
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the correct
operating mode.
The cable is not securely
connected.
Ensure that both ends of the data
cable are securely connected.
The cable is attached to
the incorrect connector.
Ensure that the cable is attached to
the correct connector.
There is a problem with
the cable or a device at
the other end of the cable.
Ensure that the cable and device at
the other end are operating
correctly.
Network controller
interrupt is shared with
an expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
is defective.
Replace the NIC.
376220-001
Service Reference Guide, dc5100
Solving Network Problems (Continued)
Problem
Cause
Solution
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
1. Make sure the network drivers
are loaded and that the driver
parameters match the
configuration of the network
controller.
2. Make sure the correct network
client and protocol is installed.
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
The network controller
is not configured for this
computer.
Select the Network icon in the
Control Panel and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the Restore Plus! CD.
The cable is not securely
connected.
Ensure that both ends of the cable
are securely attached to the correct
devices.
The network controller is
defective.
Replace the NIC.
New network card will
not boot.
New network card may be
defective or may not meet
industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM.
Flash the ROM.
Network controller stops
working without apparent
cause.
Service Reference Guide, dc5100
376220-001
D–23
Solving Memory Problems
Ä
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the system will not boot the operating system.
Solving Memory Problems
Problem
Cause
Solution
System will not boot or
does not function properly
after installing additional
memory modules.
Memory module is not
the correct type or
speed or the new
memory module is not
seated properly.
Replace module with the correct
industry-standard device for the
computer.
On some models, ECC and non-ECC
memory modules cannot be mixed.
Out of memory error.
Memory count during POST
is wrong.
Insufficient memory error
during operation.
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the computer
beeps five times. Beeps
continue for five iterations
after which the LED flashes
will continue until the
problem is resolved.
D–24
Memory configuration
may not be set up
correctly.
Use the Device Manager to check
memory configuration.
You have run out of
memory to run the
application.
Check the application
documentation to determine the
memory requirements.
The memory modules
may not be installed
correctly.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Integrated graphics may
use system memory.
No action required.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Delete any TSRs that you do
not need.
You have run out of
memory for the
application.
Check the memory requirements for
the application or add more
memory to the computer.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
376220-001
Service Reference Guide, dc5100
Solving Processor Problems
.
Solving Processor Problems
Problem
Cause
Poor performance is
experienced.
Processor is hot.
Solution
1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are
connected and working
properly (some fans only
operate when needed).
3. Make sure the processor
heatsink is installed properly.
Power LED flashes Red
three times, once every
second, followed by a two
second pause, and the
computer beeps three
times. Beeps continue for
five iterations after which
the LED flashes will
continue until the problem
is resolved.
Service Reference Guide, dc5100
Processor is not seated
properly or not
installed.
376220-001
1. Check to see that the processor
is present.
2. Reseat the processor.
D–25
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
Cause
Solution
System will not boot from
CD-ROM or DVD drive.
Removable Media Boot
is not enabled through
the Computer Setup
utility.
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
Network Server Mode
is enabled in Computer
Setup.
Run Computer Setup and disable
Network Server Mode in Security
> Password Options.
Boot order not correct.
Run Computer Setup and change
boot sequence in Storage > Boot
Order.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Drive is not connected
properly or not properly
configured.
Movie will not play in the
DVD drive.
Movie may be
regionalized for a
different country.
See the documentation that came
with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out
by parental lock.
Use DVD software to remove
parental lock.
Media installed upside
down.
Reinstall media.
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
D–26
Media has been
inserted upside down.
Re-insert the Media with the label
facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
376220-001
Service Reference Guide, dc5100
Solving CD-ROM and DVD Problems (Continued)
Problem
Cause
Solution
CD or DVD disc is dirty.
Clean CD or DVD with a CD
cleaning kit.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the device.
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solving Drive Key Problems
Solving Drive Key Problems
Problem
Cause
Solution
Drive key is not seen as a
drive letter in Windows XP.
The drive letter after the
last physical drive is not
available.
Change the default drive letter for
the Drive key in Windows XP.
The computer boots to DOS
after making a bootable
Drive key.
Drive key is bootable.
Install the Drive key after the
operating system boots.
Solving Front Panel Component Problems
Solving Front Panel Component Problems
Problem
Cause
A USB device, headphone,
or microphone is not
recognized by the
workstation.
It is not properly
connected.
The device does not
have power.
Service Reference Guide, dc5100
376220-001
Solution
1. Turn off the computer.
2. Reconnect the device to the front of
the workstation and restart the
computer.
If the USB device requires AC power,
be sure one end is connected to the
device and one end is connected to a
live outlet.
D–27
Solving Front Panel Component Problems
Problem
Cause
A USB device, headphone,
or microphone is not
recognized by the
workstation. (continued)
The correct device
driver is not installed.
Solution
1. Install the correct driver for the
device.
2. You might need to reboot the
computer.
The cable from the
device to the computer
does not work.
1. If possible, replace the cable.
The device is not
working.
1. Replace the device.
2. Restart the workstation.
2. Restart the computer.
Solving Internet Access Problems
Solving Internet Access Problems
D–28
Problem
Cause
Solution
Unable to connect to the
Internet.
Internet Service Provider
(ISP) account is not set
up properly.
Verify Internet settings or contact the
ISP for assistance.
Modem is not set up
properly.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Web browser is not set
up properly.
Verify that the Web browser is
installed and set up to work with
your ISP.
Cable/ DSL modem is
not plugged in.
Plug in cable/DSL modem. You
should see a “power” LED light on
the front of the cable/DSL modem.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
“cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 10/100
cable is disconnected.
Connect the CAT5 10/100 cable
between the cable modem and the
computers’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact the ISP for the correct IP
address.
376220-001
Service Reference Guide, dc5100
Solving Internet Access Problems (Continued)
Problem
Cause
Solution
Unable to connect to the
Internet. (continued)
Cookies are corrupted.
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.
Internet takes too long to
download Web sites.
Modem is not set up
properly.s
Verify that the correct modem speed
and COM port are selected.
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Service Reference Guide, dc5100
376220-001
D–29
POST Diagnostic Front Panel LEDs and Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before
or during POST that do not necessarily have an error code or text message associated with them.
you see flashing LEDs on a PS/2 keyboard look for flashing LEDs on the front panel of the
✎ Ifcomputer
and refer to the following table to determine the front panel LED codes.
actions in the following table are listed in the order in which they should be
✎ Recommended
performed.
Diagnostic Front Panel LEDs and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED
On.
None
Computer on.
None
Green Power LED
flashes every two
seconds.
None
Computer in
Suspend to RAM
mode (select
models only) or
normal Suspend
mode.
None required. Press any key or move the
mouse to wake the computer.
Red Power LED
flashes two times,
once every second,
followed by a two
second pause and
the computer beeps
two times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
2
Processor thermal
protection
activated:
1. Ensure that the computer air vents are
not blocked and the processor
cooling fan is running.
A fan may be
blocked or not
turning.
2. Open hood, press power button, and
see if the processor fan spins. If the
processor fan is not spinning, make
sure the fan's cable is plugged onto
the system board header. Ensure the
fan is fully/properly seated or
installed.
OR
The heatsink/fan
assembly is not
properly attached
to the processor.
3. If fan is plugged in and seated
properly, but is not spinning, then
replace processor fan.
4. Reseat processor heatsink and verify
that the fan assembly is properly
attached.
5. Contact an authorized reseller or
service provider.
D–30
376220-001
Service Reference Guide, dc5100
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Activity
Beeps
Possible Cause
Red Power LED
flashes three times,
once every second,
followed by a two
second pause and
the computer beeps
three times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
3
Processor not
installed (not an
indicator of bad
processor).
1. Check to see that the processor is
present.
Power failure
(power supply is
overloaded).
1. Open the hood and ensure the 4-wire
power supply cable is seated into the
connector on the system board.
Red Power LED
flashes four times,
once every second,
followed by a two
second pause and
the computer beeps
four times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
4
Recommended Action
2. Reseat the processor.
2. Check if a device is causing the
problem by removing ALL attached
devices (such as hard, diskette, or
optical drives, and expansion cards).
Power on the system. If the system
enters the POST, then power off and
replace one device at a time and
repeat this procedure until failure
occurs. Replace the device that is
causing the failure. Continue adding
devices one at a time to ensure all
devices are functioning properly.
3. Replace the power supply.
4. Replace the system board.
Red Power LED
flashes five times,
once every second,
followed by a two
second pause and
the computer beeps
five times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
Service Reference Guide, dc5100
5
Pre-video memory
error.
1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory with HP
memory.
4. Replace the system board.
376220-001
D–31
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Activity
D–32
Beeps
Possible Cause
Recommended Action
Red Power LED
flashes six times,
once every second,
followed by a two
second pause and
the computer beeps
six times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
6
Pre-video graphics
error.
For systems with a graphics card:
Red Power LED
flashes seven times,
once every second,
followed by a two
second pause and
the computer beeps
seven times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
7
System board
failure (ROM
detected failure
prior to video).
Red Power LED
flashes eight times,
once every second,
followed by a two
second pause and
the computer beeps
eight times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
8
Invalid ROM
based on bad
checksum.
Red Power LED
flashes nine times,
once every second,
followed by a two
second pause and
the computer beeps
nine times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
9
1. Reseat the graphics card. Power on
the system.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated graphics,
replace the system board.
Replace the system board.
1. Reflash the ROM using a ROMPaq
diskette. See the “ROM Flash” section
of the Desktop Management Guide
on the Documentation CD.
2. Replace the system board.
System powers on
but is unable to
boot.
1. Check that the voltage selector,
located on the rear of the power
supply (some models), is set to the
appropriate voltage. Proper voltage
setting depends on your region.
2. Replace the system board.
3. Replace the processor.
376220-001
Service Reference Guide, dc5100
Diagnostic Front Panel LEDs and Audible Codes (Continued)
Activity
Beeps
Possible Cause
Red Power LED
flashes ten times,
once every second,
followed by a two
second pause and
the computer beeps
ten times. Beeps
stop after fifth
iteration but LEDs
continue until
problem is
resolved.
10
Bad option card.
System does not
power on and LEDs
are not flashing.
None
Recommended Action
1. Check each option card (PCI or PCI
Express) by removing the card (one at
a time if multiple cards), then power
on the system to see if fault goes
away.
2. Once a bad card is identified, remove
and replace the bad option card.
3. Replace the system board.
System unable to
power on.
Press and hold the power button for less
than 4 seconds. If the hard drive LED turns
green, then:
1. Check that the voltage selector,
located on the rear of the power
supply, is set to the appropriate
voltage. Proper voltage setting
depends on your region.
2. Remove the expansion cards one at a
time until the LED light on the system
board turns on.
3. Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED does
not turn on green then:
1. Check that the unit is plugged into a
working AC outlet.
2. Open hood and check that the power
button harness is properly connected
to the system board.
3. Check that both power supply cables
are properly connected to the system
board.
4. Check to see if the LED light on the
system board is turned on. If it is
turned on, then replace the power
button harness.
5. If the LED light on the system board is
not turned on, then replace the power
supply.
6. Replace the system board.
Service Reference Guide, dc5100
376220-001
D–33
D–34
376220-001
Service Reference Guide, dc5100
E
System Board and Riser Card Reference
Designators
These reference designators are used on most, but not all, HP system and riser boards.
Designator
Component
BAT
CR1
CR2
CR3
CR4
Battery socket/Battery
LED - 5V_Aux(on)/PS_ON(off)
Health-LED
UID LED
Power LED
CR35
E14
E15
E25
E49/JP49
Hard drive activity LED
Boot block header/jumper
Boot block recovery header
CPLD programming header
Clear Password header/jumper
E50
J7
J9
J10
J11
Clear CMOS header
RJ45 jack
Stacked RJ45/Dual USB
Quad stacked USB
First IEEE 1394 connector
J12
J20 - 29
J30
J31 - J35
J37
Second IEEE 1394 connector
PCI slots
PCI extender slot (male)
PCI Express slots
Primary SCSI connector
J38
J39
J40
J41
J50
Secondary SCSI connector
Stacked parallel/SCSI connector
AGP slot
x16 PCI Express slot for graphics
First parallel port
J51
J52
J53
J54
J55
Second parallel port
Double-stacked parallel port, Top = Port B, Bottom = Port A
Parallel port over single Serial Port
Parallel port over Serial Port and Video Port
Parallel port over dual VGA ports
J65
J66
J67
J68
DVI connector
Keyboard connector, PS/2(Closest to power supply)
Mouse connector, PS/2
Double-stacked mouse/keyboard connector, PS/2
Top = Mouse, Bottom = Keyboard
Service Reference Guide, dc5100
376220-001
E–1
E–2
Designator
Component (Continued)
J69
J70
J71
J72
J73
Video connector, VGA
Primary single USB connector
Secondary single USB port
Microphone jack
Line-in jack
J74
J75
J76
J77
J78
Line-out jack
Headphone jack
Volume control
Double-stacked headphone, Top = microphone, Bottom = headphone
Double-stacked line-in, Top = line-in, Bottom = line-out
J80
J81
J82
J83
J101
Stacked serial/audio connector
Primary double-stack USB, Top = Port 2, Bottom = Port 1
Secondary double-stack USB, Top = Port 4, Bottom = Port 3
Triple-stacked audio jack (line in, line out/headphone, microphone)
Security board connector for daughter card
J9020-J9029
J9030-J9034
JP49/E49
L1
L2
PCI slots on riser card
PCI express slots on riser card
Clear password header/jumper
USB front port choke (1st)
USB rear port choke (1st)
L3
L4
L5
P1
P2
USB rear port choke (2nd)
USB rear port choke (3rd)
USB front port choke (2nd)
P/S connector (20 or 24 pin)
Second P/S connector (as required)
P3
P4
P5
P6
P7
Processor 12V header
Secondary Processor 12V header
Main Power/HDD LED connector
Speaker connector
Analog audio connector (from CD-ROM)
P8
P9
P10
P11
P12
Primary chassis fan connector
Secondary chassis fan connector
Diskette drive connector
Auxiliary Audio connector
Alert on LAN NIC connector
P13
P15
P16
P20
P21
VRM module footprint
AUI connector
Fan command/fan sink header (may be 2 or 4 pin)
Primary IDE connector
Secondary IDE/MultiBay connector
P22
P23
P24
P25
P26
Header for NEWCARD
Header for front panel audio
Header for front panel USB
Internal USB connector 1
Internal USB connector 2
376220-001
Service Reference Guide, dc51000
Designator
Component (Continued)
P27
P29
P30
P40
P41
MultiBay header
SCSI LED connector
PCI extender slot (female)
Blade PC graphics connector (outboard)
Blade PC graphics connector (inboard)
P52
P53
P54
P55
P58
Serial port header
First serial port
Flying serial port
Double stack serial port, Top = Serial B, Bottom = Serial A
Riser edge connector (male-mates with J30)
P60
P61
P62
P63
P64
Primary Serial ATA (SATA) connector
Second Serial ATA (SATA) connector
Third Serial ATA (SATA) connector
Fourth Serial ATA (SATA) connector
VSFF expansion connector
P65
P70
P71
P101
P106
Graphics option connector
Primary (CPU) fan header for fansink
Secondary CPU fan header for fansink
Security board connector, system board
Secondary speaker header
P124
P125
P126
P216
SW2
Hood lock header
Hood sensor header
Flying parallel port header
White box chassis fan header
Security hood switch on riser card
SW50
U2
U3
U4
U5
Clear CMOS switch/push button
Single chip solution (combined north bridge/south bridge)
North bridge
South bridge
Super I/O
U6
U7
U10
U11
U12
Clock chip
64 bit Bridge
LOM1
LOM1 EEPROM
LOM1 PHY
U13
U14
U16
U17
U18
Audio Codec
Audio amplifier
LOM2
LOM2 EEPROM
LOM2 PHY
U20
U29
U30
U31
U32
Fan controller
TMDS controller
Parallel port diode array
First serial port transceiver
Second serial port transceiver
Service Reference Guide, dc5100
376220-001
E–3
E–4
Designator
Component (Continued)
U46
U50
U51
U52
U53
VRM controller
USB front port power switch
First USB rear port power switch
Second USB rear port power switch
Third USB rear port power switch
XBT
XMM1
XMM2 - XMM5
XU1
XU2
Battery retainer
Memory slot. DIMM1 or RIMM1 populated and tested
Following memory slots
Primary processor socket
Secondary processor socket
XU15/U15
Y1
Y2
Y3
Y4
Y5/H5
ROM socket (XU15)
Primary (TH) system clock crystal
Secondary (SMT) system clock crystal
Primary NIC clock crystal
Secondary NIC clock crystal
RTC clock crystal/tie-down
376220-001
Service Reference Guide, dc51000
F
Memory
Intel-Based Systems
Computers equipped with Intel-based processors come with double data rate 2 synchronous
dynamic random access memory (DDR2-SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to four industry-standard
DIMMs. These memory module slots are populated with at least one preinstalled memory
module. To achieve the maximum memory support, you can populate the system board with up
to 4GB of memory configured in a high-performing dual channel mode.
For proper system operation, the DDR2-SDRAM DIMMs must be industry-standard 240-pin,
unbuffered PC3200 400 MHz-compliant or PC4300 533 MHz-compliant, 1.8 volts.
The DDR2-SDRAM DIMMs must also:
support CAS latency 3, 4, or 5(CL = 3, CL = 4, or CL = 5) for DDR2/400 MHz; support CAS
latency 4 or 5(CL = 4, or CL = 5) for DDR2/533 MHz
contain the mandatory JEDEC SPD information
In addition, the computer supports:
256Mbit, 512Mbit, and 1 Gbit non-ECC memory technologies
single-sided and double-sided DIMMS
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM
are not supported
The following processor bus frequencies are required for the system to run at the supported
memory frequencies.
The system will not start if you install unsupported DIMMs.
DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory
channel A. Sockets XMM3 and XMM4 operate in memory channel B.
The system board shown may differ from the one in your product.
Item
DIMM Socket
Socket Color
Item
1
3
2
4
DIMM Socket
Socket Color
The system will automatically operate in single channel mode, dual channel Asymmetric mode,
or a a higher-performing dual channel Interleaved mode, depending on how the DIMMs are
installed.
The system will operate in single channel mode if the DIMM sockets are populated in one
channel only.
The system will operate in dual channel Asymmetric mode if the total memory capacity of
the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in
Channel B.
The system will operate in a higher-performing dual channel Interleaved mode if the total
memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the
DIMMs in Channel B. However, the technology and device width can vary between the
channels, For example, if Channel A is populated with two 256 MB DIMMS and Channel B
is populated with one 512 MB DIMM, the system will operate in Interleaved mode.
In any mode, the maximum operational speed is determined by the slowest DIMM in the
system. For example, if the system is populated with a DIMM that is 400 MHz and a second
DIMM that is 533 MHz, the system will run at the slower of the two speeds.
Index
Index
4-pin power pin assignments A–7
24-pin MicroFit power pin assignments A–7
24-pin power pin assignments A–7
6-pin power pin assignments A–8
A
access panel, MT removal and replacement 6–3
advanced, Computer Setup heading 2–11
ATA/ATAPI (IDE) drive cable pin assignments
A–6
B
battery
disposal 5–9
MT removal and replacement 6–28
real-time clock D–2
SFF removal and replacement 7–47
bezel insert
SFF removal and replacement 7–11
blank screen D–12
C
cable
MT removal and replacement 6–15
proper handling 5–8
cable layout, PATA 4–4
cable lock
MT 6–2
SFF removal and replacement 7–4
cable management
SFF 6–12, 7–13
cable pinouts
PATA data 4–3
PATA power 4–3
SATA data 4–2
SATA power 4–2
categories, Diagnostics for Windows 2–16
cautions
AC power 5–1
adding devices 1–1
batteries 5–9
cables 5–8
cooling fan 5–7
keyboard cleaning 5–6
keyboard keys 5–6
operating system installation 1–1
protecting ROM 3–4
chassis
CMT illustrated 5–1
SFF illustrated 5–2
chassis fan
MT removal and replacement 6–20
SFF removal and replacement 7–46
chassis types, illustrated 5–1
cleaning
computer 5–6
keyboard 5–6
monitor 5–7
mouse 5–7
clearing password 3–20
CMT
chassis, illustrated 5–1
computer cleaning 5–6
computer cover
SFF removal and replacement 7–10
computer pauses D–2
Computer Setup
heading
advanced 2–11
file 2–4
security 2–7
storage 2–5
utilities 2–3
Configuration Record Utility 2–18
connector pin assignments A–1 to A–7
convertible minitower. See CMT
country-specific power cord set requirements B–2
D
date and time display D–2
device drivers
installing/upgrading 1–1
Diagnostics for Windows
categories 2–16
detecting 2–15
Index–1
installing 2–15
Menu Bar 2–16
overview 2–14
running tests 2–17
disassembly preparation
MT 6–1
SFF 7–1
disconnecting
MT hard drive cable 6–16
MT optical drive cable 6–15
MTdiskette drive cable 6–15
diskette drive bezel
MT removal and replacement 6–7
diskette drive cable
MT connecting 6–18
MT disconnecting 6–15
drive
capacities 4–10
MT removal and replacement 6–15
partition size 4–10
replacement type 4–9
SFF external removal and replacement 7–24
SFF hard drive removal and replacement 7–25
SFF optical drive removal and replacement
7–22
drive bezel
MT 3.5" removal and replacement 6–7
MT 5.25" removal and replacement 6–6
drive bezel inserts
SFF 7–12
drive positions
MT 6–14
SFF 7–21
E
electrostatic discharge. See ESD
error messages, POST C–1 to C–6
ESD (electrostatic discharge)
information 5–3
materials and equipment 5–4
preventing damage 5–3
Ethernet
AUI pin assignments A–2
BNC pin assignments A–1
RJ-45 pin assignments A–2
expansion card
SFF removal and replacement 7–19
expansion card retainer
SFF removal and replacement 7–18
expansion slot cover
MT removal and replacement 6–9
external 3.5-inch drive
SFF removal and replacement 7–24
external security
MT 6–2
F
FailSafe key
SFF 7–2
fan shroud
SFF removal and replacement 7–29
fan, chassis
MT replacement 6–20
fan, power supply 5–7
FAT or FAT32 to NTFS conversion 1–2
file, Computer Setup heading 2–4
flashing LEDs C–7
front bezel
MT removal and replacement 6–4
front drive bezel
SFF removal and replacement 7–11
front I/O device
SFF removal and replacement 7–30
front I/O devices
MT removal and replacement 6–22
front I/O panel
MT removal and replacement 6–21
G
grounding methods 5–4
H
hard drive
MT removal and replacement 6–15
proper handling 5–8
SFF removal and relacement 7–25
hard drive cable
MT connecting 6–19
MT disconnecting 6–16
headphone pin assignments A–4
heatsink
MT removal and replacement 6–24
SFF removal and replacement 7–35
HP software. See software
I
infrared (IR) transceiver, external, pin assignments
A–5
installing Diagnostics for Windows 2–15
IR transceiver. See infrared (IR) transceiver
J
jumper settings D–9
K
keyboard
cleaning 5–6
pin assignments A–1
L
LEDs
blinking power C–7
blinking PS/2 keyboard C–7
line-in audio pin assignments A–4
line-out audio pin assignments A–4
M
memory
MT removal and replacement 6–8
SFF removal and replacement 7–16
menu bar, Diagnostics for Windows 2–16
microphone pin assignments A–3
monitor
blank screen D–12
blurry video D–14
checking connections D–1
cleaning 5–7
dim characters D–13
pin assignments A–5
mouse
cleaning 5–7
pin assignments A–1
MT
3.5" drive bezel removal and replacement 6–7
5.25" drive bezel removal and replacement 6–6
access panel removal and replacement 6–3
battery removal and replacement 6–28
cable lock 6–2
chassis fan removal and replacement 6–20
disassembly preparation 6–1
diskette drive bezel removal and replacement
6–7
diskette drive cable connecting 6–18
diskette drive cable disconnecting 6–15
drive positions 6–14
drive removal and replacement 6–15
expansion card removal and replacement 6–10
expansion slot cover 6–9
external security 6–2
front bezel removal and replacement 6–4
front I/O devices removal and replacement 6–22
front I/O panel removal and replacement 6–21
hard drive cable connecting 6–19
hard drive cable disconnecting 6–16
heatsink removal and replacement 6–24
memory removal and replacement 6–8
optical drive cable connecting 6–18
optical drive cable disconnecting 6–15
padlock 6–2
PCI expansion card removal and replacement
6–10
power supply removal and replacement 6–33
power switch assembly removal and
replacement 6–23
preparation for disassembly 6–1
processor removal and replacement 6–25
speaker removal and replacement 6–32
system board removal and replacement 6–27
MultiBay CD-ROM adapter pin assignments A–6
O
optical drive
MT removal and replacement 6–15
SFF removal and replacement 7–22
optical drive cable
MT connecting 6–18
MT disconnecting 6–15
overheating, prevention 5–5
P
padlock
MT removal and replacement 6–2
SFF removal and replacement 7–5
parallel interface pin assignments A–3
password
clearing 3–20
power-on 2–1
PATA
cable layout 4–4
data cable pinouts 4–3
power cable pinouts 4–3
PCI expansion card
MT removal and replacement 6–10
PCI Express pin assignments A–9
POST (Power-On Self-Test) 2–1
POST error messages C–1 to C–6
power cord set requirements
country specific B–2
general B–1
power supply
fan 5–7
MT removal and replacement 6–33
SFF removal and replacement 7–39
power switch assembly
MT removal and replacement 6–23
SFF removal and replacement 7–34
power-on password 2–1
Power-On Self-Test (POST) 2–1
problems, solving
audio D–16
CD-ROM and DVD D–27
diskette D–6
display D–12
drive key D–28
front panel components D–28
hard drive D–8
hardware installation D–21
Internet access D–29
keyboard D–19
memory D–25
mouse D–19
MultiBay D–11
network D–23
optical drives D–27
power supply D–5
printer D–18
processor D–26
processor
SFF removal and replacement 7–36
protecting ROM, caution 3–4
R
reference designators
riser card E–1
system board E–1
removal and replacement
MT 3.5" drive bezel 6–7
MT 5.25" drive bezel 6–6
MT access panel 6–3
MT battery 6–28
MT cable lock 6–2
MT chassis fan 6–20
MT diskette drive bezel 6–7
MT drive 6–15
MT expansion card 6–10
MT front bezel 6–4
MT front I/O devices 6–22
MT front I/O panel 6–21
MT heatsink 6–24
MT memory 6–8
MT padlock 6–2
MT PCI expansion card 6–10
MT power supply 6–33
MT power switch assembly 6–23
MT processor 6–25
MT speaker 6–32
MT system board 6–27
SFF battery 7–47
SFF cable lock 7–4
SFF chassis fan 7–46
SFF computer cover 7–10
SFF expansion card 7–19
SFF expansion card retainer 7–18
SFF external 3.5-inch drive 7–24
SFF fan shroud 7–29
SFF front drive bezel 7–11
SFF front I/O devices 7–30
SFF hard drive 7–25
SFF heatsink 7–35
SFF memory 7–16
SFF optical drive 7–22
SFF padlock 7–5
SFF power supply 7–39
SFF power switch assembly 7–34
SFF processor 7–36
SFF Smart Cover Lock 7–2
SFF speaker 7–38
SFF system board 7–41
SFF universal chassis clamp lock 7–5
required tools and software 5–7
riser card
reference designators E–1
running tests,Diagnostics for Windows 2–17
S
safety precautions, cleaning 5–5
SATA
data cable pinouts 4–2
power cable pinouts 4–2
SATA pin assignments A–8
screws, correct size 5–8
SCSI pin assignments A–4
SDRAM (synchronous dynamic random access
memory) F–1
security
Computer Setup heading 2–7
MT 6–2
SFF 7–4
security features
mechanical 3–16
Setup (F10) 3–13
serial interface pin assignments A–3
service considerations 5–7
setup
software 1–2
windows 1–1
SFF
battery removal and replacement 7–47
cable lock removal and replacement 7–4
cable management 6–12, 7–13
chassis fan removal and replacement 7–46
chassis, illustrated 5–2
computer cover removal and replacement 7–10
disassembly preparation 7–1
drive bezel inserts 7–12
drive positions 7–21
expansion card removal and replacement 7–19
expansion card retainer removal and
replacement 7–18
external 3.5-inch drive removal and replacement
7–24
external security 7–4
FailSafe key 7–2
fan shroud removal and replacement 7–29
front drive bezel removal and replacement 7–11
front I/O devices removal and replacement 7–30
hard drive removal and replacement 7–25
heatsink removal and replacement 7–35
memory removal and replacement 7–16
optical drive removal and replacement 7–22
padlock removal and replacement 7–5
power supply removal and replacement 7–39
power switch assembly removal and
replacement 7–34
preparation for disassembly 7–1
processor removal and replacement 7–36
Smart Cover Lock removal and replacement 7–2
speaker removal and replacement 7–38
system board removal and replacement 7–41
tamper-proof screws 7–2
universal chassis clamp lock removal and
replacement 7–5
Small Form Factor. See SFF
Smart Cover Lock
SFF removal and replacement 7–2
software
Computer Setup Utilities 2–1
required 5–7
setup 1–2
spare part number
wrench, tamper resistant 5–7
speaker
MT removal and replacement 6–32
SFF removal and replacement 7–38
static electricity 5–3
storage, Computer Setup heading 2–5
Subscriber’s Choice 3–4
system board
MT removal and replacement 6–27
reference designators E–1
SFF removal and replacement 7–41
T
tamper-proof screws
SFF 7–2
tool 5–7
temperature control 5–5
tools, required 5–7
U
Ultra SCSI pin assignments A–5
universal chassis clamp lock
SFF removal and replacement 7–5
USB pin assignments A–3
V
ventilation, proper 5–5
W
Wake-on-LAN feature D–23
warnings
battery 5–9
Web sites
Altiris solutions 3–3
Diagnostics for Windows SoftPaq 2–15
Fingerprint Identification technology 3–25
HP 1–1, 1–3
HPQFlash 3–5
PC Deployment 3–1
Remote ROM Flash 3–4
replicating setup, BIOS utility 3–8
ROM Flash 3–4
software downloads 2–15
support software 3–12
support software CD subscription 1–1
wrench, tamper-resistant 5–7
SFF 7–2