Dell™ XPS™ M1210
Owner’s Manual
Model PP11S
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see "Glossary" on page 177.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerConnect,
PowerVault, PowerApp, Dell TravelLite, ExpressCharge, Wi-Fi Catcher, Dell MediaDirect, Strike Zone, and XPS are trademarks of Dell Inc.;
Core is a trademark and Intel, Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are
registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under
license; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection
Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP11S
August 2006
P/N PF362
Rev. A03
Contents
Finding Information
1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Computer .
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Determining Your Computer’s Configuration
Front View
15
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16
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Right Side View
20
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21
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Bottom View
2
15
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Left Side View
Back View
11
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Setting Up Your Computer.
Connecting to the Internet .
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25
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25
Setting Up Your Internet Connection
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Transferring Information to a New Computer .
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Running the Files and Settings Transfer Wizard With the
Operating System CD . . . . . . . . . . . . . . . . . . . . .
Running the Files and Settings Transfer Wizard Without the
Operating System CD . . . . . . . . . . . . . . . . . . . . .
Setting Up a Printer
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30
Printer Cable . . . . . . .
Connecting a USB Printer.
Power Protection Devices .
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Surge Protectors . . . . . . . .
Line Conditioners . . . . . . . .
Uninterruptible Power Supplies
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Contents
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Using the Display.
Adjusting Brightness .
4
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33
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Switching the Video Image
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33
Setting Display Resolution .
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33
Using the Keyboard and Touch Pad .
Numeric Keypad
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35
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Key Combinations
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System Functions . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions
QuickSet Key Combinations . . . . . . . .
Adjusting Keyboard Settings . . . . . . . .
Touch Pad
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Using a Battery .
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39
Battery Performance .
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Checking the Battery Charge
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Conserving Battery Power .
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Dell™ QuickSet Battery Meter . . . .
Microsoft® Windows® Power Meter
Charge Gauge . . . . . . . . . . . . .
Low-Battery Warning . . . . . . . . .
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Charging the Battery .
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43
Replacing the Battery
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43
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43
Power Management Modes . . . . . . .
Configuring Power Management Settings
Storing a Battery .
4
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Customizing the Touch Pad .
5
36
Contents
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6
Using the Optional Camera .
Accessing the Camera’s Help File .
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Manually Adjusting the Camera Settings .
Creating a Picture or a Video
7
Using Multimedia
Playing a CD or DVD
Adjusting the Volume
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50
Adjusting the Picture
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51
Copying CDs and DVDs.
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How to Copy a CD or DVD. .
Using Blank CDs and DVDs .
Helpful Tips . . . . . . . . .
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Using Dell Media Experience and Dell MediaDirect™ .
54
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S-Video and Standard Audio . . . . . . . . . . . . . . . . . . . . .
S-Video and S/PDIF Digital Audio. . . . . . . . . . . . . . . . . . .
Composite Video and Standard Audio . . . . . . . . . . . . . . . .
Composite Video and S/PDIF Digital Audio . . . . . . . . . . . . . .
Component Video and Standard Audio . . . . . . . . . . . . . . . .
Component Video and S/PDIF Digital Audio . . . . . . . . . . . . .
Setting Up the Cyberlink (CL) Headphones . . . . . . . . . . . . . .
Enabling the Display Settings for a TV in Microsoft® Windows® XP
Sound Modes .
51
52
53
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If the Computer Is Turned On or in Standby Mode .
If the Computer Is Turned Off or in Hibernate Mode
Dell MediaDirect and Dell Media Experience Help
Connecting Your Computer to a TV or Audio Device
51
Stereo Sound Mode. . . .
5.1 Surround Sound Mode
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Contents
5
8
Using Cards
ExpressCards .
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71
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ExpressCard Blanks. . . . . . . . .
Installing an ExpressCard . . . . . .
Removing an ExpressCard or Blank
Media Memory Cards
Using Networks.
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73
74
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75
Installing a Media Memory Card .
Removing a Media Memory Card .
9
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Physically Connecting to a Network or Broadband Modem
Network Setup Wizard .
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75
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76
Wireless Local Area Network (WLAN)
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Connecting to a WLAN .
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78
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80
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Determining the Wireless Network Device Manager . . . . .
Completing the Connection to the WLAN . . . . . . . . . . .
Monitoring the Status of the Wireless Network Card Through
Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . .
Mobile Broadband (or Wireless Wide Area Network)
What You Need to Establish a Mobile Broadband
Network Connection . . . . . . . . . . . . . . . . .
Checking Your Dell Mobile Broadband Card . . . . .
Connecting to a Mobile Broadband Network . . . .
Enabling/Disabling the Dell Mobile Broadband Card.
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80
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Microsoft® Windows® Firewall
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82
10 Securing Your Computer.
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83
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83
Dell™ Wi-Fi Catcher™ Network Locator
Security Cable Lock
Passwords
6
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What You Need to Establish a WLAN Connection
Checking Your Wireless Network Card . . . . . .
Setting Up a New WLAN . . . . . . . . . . . . .
Contents
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Computer Tracking Software
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If Your Computer Is Lost or Stolen .
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84
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11 Troubleshooting
Dell Diagnostics
Dell Support Utility .
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CD and DVD drive problems . . . . . . . . . . . . . . . . . . .
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound . . . . . .
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . .
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E-Mail, Modem, and Internet Problems .
Error Messages
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Accessing the Dell Support Utility . .
Clicking the Dell Support Icon . . . .
Double-Clicking the Dell Support Icon
Drive Problems .
84
ExpressCard Problems .
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IEEE 1394 Device Problems
Keyboard Problems
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External Keyboard problems
Unexpected characters . . .
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96
Lockups and Software Problems
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97
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The computer does not start up . . . . . . . . . . . . . . .
The computer stops responding . . . . . . . . . . . . . . .
A program stops responding or crashes repeatedly . . . . .
A program is designed for an earlier Microsoft® Windows®
operating system . . . . . . . . . . . . . . . . . . . . . . .
A solid blue screen appears . . . . . . . . . . . . . . . . .
Dell MediaDirect™ problems . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . .
Memory Problems
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Contents
7
Network Problems .
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Power Problems
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100
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101
Printer Problems .
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101
Scanner Problems
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102
Ensuring Sufficient Power for Your Computer
Sound and Speaker Problems .
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Touch Pad or Mouse Problems
Video and Display Problems .
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105
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105
If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
Drivers
What Is a Driver? . . . . . . . .
Identifying Drivers . . . . . . .
Reinstalling Drivers and Utilities
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Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
108
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110
112
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113
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113
12 Adding and Replacing Parts .
Before You Begin .
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114
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115
Recommended Tools . . . . . . . . . .
Turning Off Your Computer . . . . . . .
Before Working Inside Your Computer .
Optical Drive .
105
105
106
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Using Microsoft Windows XP System Restore .
Using Dell PC Restore by Symantec . . . . . .
Using the Operating System CD. . . . . . . . .
Contents
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103
No sound from integrated speakers
No sound from external speakers .
No sound from headphones . . . .
8
99
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100
Wireless Local Area Network (WLAN) . . . . . . .
Mobile Broadband (Wireless Wide Area Network)
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Hard Drive
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Memory .
119
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121
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122
Hinge Cover
Keyboard
116
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Returning a Hard Drive to Dell
WLAN Card .
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Mobile Broadband Card
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Subscriber Identity Module (SIM) Card .
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Internal Card With Bluetooth® Wireless Technology.
13 Dell™ QuickSet .
128
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137
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139
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140
14 Traveling With Your Computer .
Identifying Your Computer .
Packing the Computer
Travel Tips
124
Traveling by Air
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15 Contacting Dell .
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163
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171
16 Specifications .
17 Appendix
140
Using the System Setup Program
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Viewing the System Setup Screen
System Setup Screen . . . . . . .
Commonly Used Options . . . . .
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171
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Contents
9
Cleaning Your Computer .
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Computer, Keyboard, and Display
Touch Pad . . . . . . . . . . . . .
Floppy Drive . . . . . . . . . . . .
CDs and DVDs . . . . . . . . . . .
Camera . . . . . . . . . . . . . .
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Dell Technical Support Policy (U.S. Only) .
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175
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177
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187
Glossary
Contents
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Macrovision Product Notice .
10
174
175
175
FCC Notice (U.S. Only)
Index .
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173
174
174
174
. . . . . . . . .
Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .
FCC Class B
173
Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?
Find It Here
•
•
•
•
Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.
A diagnostic program for my computer
Drivers for my computer
My device documentation
Notebook System Software (NSS)
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
"Reinstalling Drivers and Utilities" on page 106) or to run
the Dell Diagnostics (see "Dell Diagnostics" on page 85).
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
•
•
•
•
•
•
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
Dell™ Product Information Guide
Finding Information
11
What Are You Looking For?
Find It Here
• How to set up my computer
Setup Diagram
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
• Use the Service Tag to identify your computer when you
use support.dell.com or contact technical support.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.
12
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips; articles
Dell Support Website — support.dell.com
from technicians; online courses; and frequently asked NOTE: Select your region to view the appropriate support
questions
site.
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the To download Notebook System Software:
operating system for your computer, you should also
1 Go to support.dell.com and click Downloads.
reinstall the NSS utility. NSS provides critical updates
2 Enter your Service Tag or product model.
for your operating system and support for Dell™
3 In the Download Category drop-down menu, click All.
3.5-inch USB floppy drives, Intel® processors, optical
4 Select the operating system and operating system
drives, and USB devices. NSS is necessary for correct
language for your computer, and click Submit.
operation of your Dell computer. The software
5 Under Select a Device, scroll to System and
automatically detects your computer and operating
Configuration Utilities, and click Dell Notebook System
system and installs the updates appropriate for your
Software.
configuration.
• Software upgrades and troubleshooting hints
• Frequently asked questions, hot topics, and general
health of your computing environment
Dell Support Utility
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
The Dell Support Utility is an automated upgrade and
notification system installed on your computer. This
support provides real-time health scans of your computing
environment, software updates, and relevant self-support
information. Access the Dell Support Utility from the
icon in the taskbar. For more information, see "Dell Support
Utility" on page 88.
Finding Information
13
What Are You Looking For?
Find It Here
• Information on network activity, the Power Management Dell QuickSet Help
Wizard, hotkeys, and other items controlled by Dell
To view Dell QuickSet Help, right-click the
QuickSet
®
®
icon
in the Microsoft Windows taskbar.
For more information on Dell QuickSet, see "Dell™
QuickSet" on page 137.
• How to reinstall my operating system
Operating System CD
NOTE: The Operating System CD is optional and may not ship
with your computer.
The operating system is already installed on your computer.
To reinstall your operating system, use one of the following
methods:
• Microsoft Windows System Restore — Microsoft
Windows System Restore returns your computer to an
earlier operating state without affecting data files.
• Dell PC Restore — Dell PC Restore returns your computer
to its original operating state. Dell PC Restore may not
ship with your computer.
• Operating System CD — If you received an Operating
System CD with your computer, you can use it to restore
your operating system.
For more information, see "Restoring Your Operating
System" on page 108.
After you reinstall your
operating system, use the
Drivers and Utilities CD
(ResourceCD) (see
"Reinstalling Drivers and
Utilities" on page 106) to
reinstall drivers for the
devices that came with
your computer.
NOTE: The color of your CD varies based on the operating
system you ordered.
14
Finding Information
About Your Computer
Determining Your Computer’s Configuration
Based on selections that you made when purchasing your computer, your computer has one of
several different video controller configurations. To determine your computer’s video controller
configuration:
1 Access the Microsoft® Windows® Help and Support Center. For instructions, see "Windows Help
and Support Center" on page 13.
2 Under Pick a Task, click Use Tools to view your computer information and diagnose problems.
3 Under My Computer Information, select Hardware.
From the My Computer Information - Hardware screen, you can view the type of video controller
installed in your computer, as well as the other hardware components.
About Your Computer
15
Front View
1
2
3
4
5
6
7
14
13
12
11
10
9
8
1
camera
6
device status lights
11
touch pad buttons
2
display
7
keyboard and wireless status
lights
12
touch pad
3
power button
8
media control buttons
13
keyboard
4
shutter button
9
microphone/line-in connector
14
Dell MediaDirect™ button
5
speakers (2)
10
headphone connectors (2)
CAMERA
— For more information about the camera, see "Using the Optional Camera" on page 45.
DISPLAY
— For more information about your display, see "Using the Display" on page 33.
POWER BUTTON
— Press the power button to turn on the computer or to enter or exit a power management mode.
See "Power Management Modes" on page 41.
SHUTTER BUTTON
— Press the shutter button to take a picture. The shutter button is only available with the
optional camera.
16
About Your Computer
SPEAKERS
(2) — To adjust the volume of the integrated speakers, press the media control buttons.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the
•
Solid green: The battery is charging.
•
Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the
light operates as follows:
light operates as follows:
•
Off: The battery is adequately charged (or the computer is turned off).
•
Flashing orange: The battery charge is low.
•
Solid orange: The battery charge is critically low.
KEYBOARD AND WIRELESS STATUS LIGHTS
—
The green lights located above the keyboard indicate the following:
9
Turns on when the numeric keypad is enabled.
A
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
About Your Computer
17
Turns on when wireless networking is enabled. To enable
or disable wireless networking, use the wireless switch.
For information on using the wireless switch, see "Dell™
Wi-Fi Catcher™ Network Locator" on page 82.
Turns on when a card with Bluetooth® wireless
technology is enabled.
NOTE: The card with Bluetooth wireless technology is an
optional feature, so the
light turns on only if you
ordered the card with your computer. For more information,
see the documentation that came with your card.
To turn off only the Bluetooth wireless technology
functionality, right-click the
icon in the notification
area and click Disable Bluetooth Radio.
To enable or disable wireless networking, use the wireless
switch. For information on using the wireless switch, see
"Dell™ Wi-Fi Catcher™ Network Locator" on page 82.
MEDIA CONTROL BUTTONS
— Control CD, DVD, and Media Player playback.
Mute the sound.
Turn the volume down.
Turn the volume up.
Play or pause.
Play the previous track.
Play the next track.
Stop.
18
About Your Computer
MICROPHONE/LINE-IN CONNECTOR
— Attach a microphone or other sound input device to the
connector. For
information about how to use the headphone connectors and the microphone/line-in connector for 5.1 surround sound
mode, see "Connecting Your Computer to a TV or Audio Device" on page 56.
HEADPHONE CONNECTORS
( 2 ) — Attach headphones or speakers to the
connectors. For information about how
to use the headphone connectors and the microphone/line-in connector for 5.1 surround sound mode, see "Connecting
Your Computer to a TV or Audio Device" on page 56.
TOUCH PAD BUTTONS
TOUCH PAD
— Touch pad buttons provide the functionality of a mouse.
— Provides the functionality of a mouse.
K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information
on supported keyboard shortcuts, see "Key Combinations" on page 36.
D E L L M E D I A D I R E C T ™ B U T T O N — Press the button to launch either Dell Media Experience or Dell MediaDirect.
About Your Computer
19
Left Side View
1
2
3
4
5
6
7
8
1
modem connector (RJ-11)
4
air vents
7
ExpressCard slot
2
USB connectors (2)
5
wireless switch
8
hard drive
3
S-video TV-out connector
6
Wi-Fi Catcher light
MODEM CONNECTOR
(RJ-11)
To use the internal modem, connect the telephone line to the modem connector.
For additional information on using the modem, see the online modem
documentation supplied with your computer.
NOTICE: The network connector is slightly larger than the modem connector. To help prevent damage to the
computer, do not plug a telephone line into the network connector.
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive directly to a USB connector using the optional floppydrive cable.
S - V I D E O T V- O U T C O N N E C T O R
Connects your computer to a TV. Also connects digital audio-capable devices
using the TV/digital audio adapter cable.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
AIR VENTS
— The computer uses fans to create airflow through the vents, which prevents the computer from
overheating.
WIRELESS SWITCH
— Turns on/off wireless devices such as Wi-Fi and internal cards with Bluetooth technology and
scans for wireless networks. For more information about scanning for wireless networks, see "Dell™ Wi-Fi Catcher™
Network Locator" on page 82.
20
About Your Computer
W I -F I C A T C H E R ™ L I G H T — The light operates as follows:
• Flashing green: Searching for networks
• Solid green: Strong network found
• Solid yellow: Weak network found
• Flashing amber: No signal found or error
• Off: No signal found
E X P R E S S C A R D S L O T — Supports one ExpressCard. The computer ships with a plastic blank installed in the slot.
You can add an ExpressCard to make WWAN connectivity available on your computer. For more information, see
"Using Cards" on page 71.
H A R D D R I V E — Stores software and data. For more information, see "Hard Drive" on page 116 and "Hard drive
problems" on page 90.
Right Side View
1
2
1
optical drive bay
3
IEEE 1394 connector
2
5-in-1 media memory card
reader
4
USB connectors (2)
3
4
5
5
video connector
OPTICAL DRIVE BAY
— You can install devices such as a DVD drive or other optical drive in the optical drive bay.
For more information, see "Optical Drive" on page 115.
5 - I N -1 M E D I A M E M O R Y C A R D R E A D E R — Provides a fast and convenient way to view and share digital photos,
music, and videos stored on a media memory card. The 5-in-1 media memory card reader reads the following digital
media memory cards:
• Secure Digital (SD) card/SDIO
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick PRO
• xD-Picture Card
IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital
video cameras.
About Your Computer
21
VIDEO CONNECTOR
Connects an external VGA-compatible monitor.
Back View
1
NETWORK CONNECTOR
2
3
1
network connector
3
AC adapter connector
2
battery
4
security cable slot
4
(RJ-45)
Connects the computer to a network. The green and yellow lights next to the
connector indicate activity for wired network communications.
For information on using the network adapter, see the online network adapter
documentation supplied with your computer.
BATTERY
— When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information about the battery, see "Using a Battery" on page 39.
A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer. The AC adapter converts AC power to the
DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
22
About Your Computer
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to help prevent damage to the cable.
SECURITY CABLE SLOT
— Lets you attach a commercially available antitheft device. For more information about
the security cable slot, see "Security Cable Lock" on page 83.
Bottom View
1
2
3
4
5
6
7
8
1
hard drive
4
air vents
7
battery charge gauge
8
battery
2
optical-drive locking screw
5
communications card cover
3
memory module cover
6
battery-bay latch release
H A R D D R I V E — Stores software and data. For more information, see "Hard Drive" on page 116 and "Hard drive
problems" on page 90.
OPTICAL-DRIVE LOCKING SCREW
— Holds the optical drive in place. For more information, see "Optical Drive" on
page 115.
MEMORY MODULE COVER
— Covers the compartment that contains the modem and the memory modules. For
more information, see "Memory" on page 119.
About Your Computer
23
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
AIR VENTS
— The computer uses fans to create airflow through the vents, which prevents the computer from
overheating.
COMMUNICATIONS CARD COVER
— Covers the WLAN card slot and the Mobile Broadband card slot. For more
information, see "Using Networks" on page 75.
BATTERY-BAY LATCH RELEASE — Releases the battery from the battery bay. See "Replacing the Battery" on page 43.
BATTERY CHARGE GAUGE
— Provides information on the battery charge status. See "Checking the Battery Charge"
on page 40.
BATTERY
— When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information, see "Using a Battery" on page 39.
24
About Your Computer
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP). Your ISP will offer one or more of the following Internet connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up connections
are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone line.
With a DSL connection, you can access the Internet and use your telephone on the same line
simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable TV
line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using
a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with
a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
Setting Up Your Computer
25
4 In the next window, click the appropriate option:
•
If you do not have an ISP and want to select one, click Choose from a list of Internet service
providers (ISPs).
•
If you have already obtained setup information from your ISP but you did not receive a setup CD,
click Set up my connection manually.
•
If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 90. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.
Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer Wizard to move
data from a source computer to a new computer. You can transfer data, such as:
•
E-mail messages
•
Toolbar settings
•
Window sizes
•
Internet bookmarks
You can transfer the data to the new computer over a network connection, or you can store it on
removable media, such as a writable CD, for transfer to the new computer.
NOTE: For instructions on setting up a direct cable connection between two computers, go to
support.microsoft.com and search for Microsoft Knowledge Base Article #293118, titled How to Use Files and
Settings Transfer Wizard in Windows XP. This information may not be available in some countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
You can use the optional Operating System CD for this process or you can create a wizard disk with the
Files and Settings Transfer Wizard utility.
26
Setting Up Your Computer
Running the Files and Settings Transfer Wizard With the Operating System CD
NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included with all
computers.
Prepare the New Computer for the File Transfer
1 Start the Files and Settings Transfer Wizard by clicking Start→ All Programs→ Accessories→ System
Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3 On the Which computer is this? screen, click New Computer and click Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD
and click Next.
5 When the Now go to your old computer screen appears, go to your old or source computer. Do not
click Next at this time.
Copy Data From the Old Computer
1 On the old computer, insert the Windows XP Operating System CD.
2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3 Under What do you want to do?, click Transfer files and settings.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer and click Next.
6 On the Select a transfer method screen, click the transfer method you prefer.
7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
Transfer Data to the New Computer
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.
Setting Up Your Computer
27
Running the Files and Settings Transfer Wizard Without the Operating System CD
To run the Files and Settings Transfer Wizard without the optional Operating System CD, you must
create a wizard disk that lets you create a backup of your data files. Create the wizard disk on removable
media so that you can move it from your new computer to your old computer.
Create a Wizard Disk
1 Start the Files and Settings Transfer Wizard by clicking Start→ All Programs→ Accessories→ System
Tools→ Files and Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3 On the Which computer is this? screen, click New Computer and click Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following
drive: and click Next.
5 Insert the removable media, such as a writable CD, and click OK.
6 When the disk creation completes and the Now go to your old computer message appears, do not click
Next.
7 Go to the old computer.
Copy Data From the Old Computer
1 On the old computer, insert the wizard disk.
2 Click the Start button and click Run.
3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable
media) and click OK.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer and click Next.
6 On the Select a transfer method screen, click the transfer method you prefer.
7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
28
Setting Up Your Computer
Transfer Data to the New Computer
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next. Follow the instructions on the screen.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search support.dell.com for document #PA1089586 (How Do I
Transfer Files From My Old Computer to My New Dell™ Computer Using the Microsoft Windows XP Operating
System CD?).
NOTE: Access to the Dell Knowledge Base document may not be available in certain countries.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
Obtain and install updated drivers.
•
Connect the printer to the computer.
•
Load paper and install the toner or ink cartridge.
For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.
Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not
come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your
printer and computer. If you purchased a printer cable at the same time you purchased your computer,
the cable may arrive in the box in which your computer was shipped.
Setting Up Your Computer
29
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.
1
3
2
1
USB connector on
computer
2
USB printer cable
3
connector on printer
3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window
appears, click Cancel.
4 Install the printer driver if necessary. See the documentation that came with your printer.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
30
•
Surge protectors
•
Line conditioners
•
Uninterruptible power supplies (UPS)
Setting Up Your Computer
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent damage to your computer
from voltage spikes that can occur during electrical storms or after power interruptions. Some surge
protector manufacturers include warranty coverage for certain types of damage. Carefully read the device
warranty when choosing a surge protector. A device with a higher joule rating offers more protection.
Compare joule ratings to determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by
nearby lightning strikes. When a lightning storm is expected in your area, disconnect the telephone line from the
telephone wall jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone connector for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the
network wall connector during electrical storms and when a lightning storm is expected in your area.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices,
such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges while
AC power is available. See the UPS manufacturer documentation for information on battery operating
time and to ensure that the device is approved by Underwriters Laboratories (UL).
Setting Up Your Computer
31
32
Setting Up Your Computer
Using the Display
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the
brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on
the keyboard.
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or
projectors that you attach to your portable computer or docking device. If your computer is connected to an
external monitor and you try to change the brightness level, the Brightness Meter may appear, but the
brightness level on the external device does not change.
You can press the following keys (key combinations) to adjust display brightness:
•
Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an
external monitor).
•
Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on
an external monitor).
Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.
Press <Fn><F8> to switch the video image between the display only, the external device only, or
the display and the external device simultaneously.
For more display options, click Start→ Control Panel→ Display→ Settings.
Setting Display Resolution
To display a program at a specific resolution, both the graphics card and the display must support the
program, and the necessary video drivers must be installed.
Before you change any of the default display settings, make a note of the default settings for future
reference.
Using the Display
33
If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click
Display.
4 Try different settings for Color quality and Screen resolution.
NOTE: As the resolution increases, icons and text appear smaller on the screen.
34
Using the Display
Using the Keyboard and Touch Pad
Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the
keypad.
•
To enable the keypad, press <Num Lk>. The
•
To disable the keypad, press <Num Lk> again.
9
light indicates that the keypad is active.
Using the Keyboard and Touch Pad
35
Key Combinations
System Functions
<Ctrl><Shift><Esc>
Opens the Task Manager window.
Display Functions
<Fn><F8>
Displays icons representing all currently available display
options (for example, display only, external monitor or
projector only, both display and projector, and so on).
Highlight the desired icon to switch the display to that
option.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
<Fn> and down-arrow
key
Decreases brightness on the integrated display only (not
on an external monitor).
Power Management
<Fn><Esc>
Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management Modes" on page 41.
Microsoft® Windows® Logo Key Functions
Windows logo key and
<m>
Minimizes all open windows.
Windows logo key and
<Shift><m>
Restores all minimized windows. This command
functions as a toggle to restore (maximize) all
windows previously minimized with the use of the
Windows logo key and <m> key combination.
Windows logo key and <e> Runs Windows Explorer.
Windows logo key and <r> Opens the Run dialog box.
Windows logo key and <f> Opens the Search Results dialog box.
36
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box
(if the computer is connected to a network).
Windows logo key and
<Pause>
Opens the System Properties dialog box.
Using the Keyboard and Touch Pad
QuickSet Key Combinations
If QuickSet is installed, you can use other shortcut keys for functions such as the Battery Meter or
activating power management modes. For more information about QuickSet key combinations, rightclick the
icon in the taskbar, and click Help.
Adjusting Keyboard Settings
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers
and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows
Help and Support Center. To access the Help and Support Center, see "Windows Help and Support
Center" on page 13.
Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
1
2
1
touch pad
2
touch pad buttons (2)
•
To move the cursor, lightly slide your finger over the touch pad.
•
To select an object, position the cursor on the object and lightly tap once on the surface of the touch
pad or use your thumb to press the left touch-pad button.
•
To select and move (or drag) an object, position the cursor on the object and tap twice on the touch
pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.
•
To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.
Using the Keyboard and Touch Pad
37
The touch pad has silk screening on the right side and at the bottom to indicate vertical and horizontal
scrolling capability. Scrolling is enabled by default. To disable this feature, modify the mouse properties
through the Control Panel.
NOTE: The scroll zones may not work with all application programs. For the scroll zones to function properly, the
application program must be able to use the touch-pad scroll feature.
Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust its settings.
1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For information
about the Control Panel, see the Windows Help and Support Center. To access the Help and Support
Center, see "Windows Help and Support Center" on page 13.
2 In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings.
3 Click OK to save the settings and close the window.
38
Using the Keyboard and Touch Pad
Using a Battery
Battery Performance
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or
separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable
computer with the battery installed at all times. One battery is supplied as standard equipment in
the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an
electrical outlet the first time you use the computer. For best results, operate the computer with the AC
adapter until the battery is fully charged. To view battery charge status, access the Control Panel, click Power
Options, and then click the Power Meter tab.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
•
Using optical drives
•
Using wireless communications devices, ExpressCards, media memory cards, or USB devices
•
Using high-brightness display settings, 3D screen savers, or other power-intensive programs such
as complex 3D graphics applications
•
Running the computer in maximum performance mode (See "Configuring Power Management
Settings" on page 43.)
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.
You can check the battery charge (see "Checking the Battery Charge" on page 40) before you insert
the battery into the computer. You can also set power management options to alert you when the
battery charge is low. See "Configuring Power Management Settings" on page 43 for information
about accessing QuickSet or the Power Options Properties window.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery
only with a compatible battery purchased from Dell. The battery is designed to work with your Dell
computer. Do not use a battery from other computers with your computer.
Using a Battery
39
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call
your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery
Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,
disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury
or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and
icon, the
battery charge gauge and health gauge, and the low-battery warning provide information on the battery
charge.
Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery
Meter displays status, charge level, and charge completion time for the battery in your computer. For
information about QuickSet, right-click the
icon in the taskbar, and click Help.
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the
icon on the taskbar. For instructions on accessing more information about the Power Meter,
see "Configuring Power Management Settings" on page 43.
If the computer is connected to an electrical outlet, a
icon appears.
Charge Gauge
By either pressing once or pressing and holding the status button on the charge gauge on the battery, you
can check:
•
Battery charge (check by pressing and releasing the status button)
•
Battery health (check by pressing and holding the status button)
The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can
show a status of "charged" but maintain a reduced charge capacity (health).
Check the Battery Charge
To check the battery charge, press and release the status button on the battery charge gauge to illuminate
the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if four of the lights are on, the battery has 80 percent of its charge remaining. If no lights
appear, the battery has no charge.
40
Using a Battery
Check the Battery Health
NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described
below or by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the
icon in
the taskbar, and click Help.
To check the battery health using the charge gauge, press and hold the status button on the battery
charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than
80 percent of its original charge capacity remains. Each light represents incremental degradation. If five
lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See "Specifications" on page 163 for more information about the battery operating time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning, and then
connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins
automatically.
By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted.
You can change the settings for the battery alarms. See "Configuring Power Management Settings" on
page 43 for information about accessing QuickSet or the Power Options Properties window.
Conserving Battery Power
Perform the following actions to conserve battery power:
•
Connect the computer to an electrical outlet when possible because battery life is largely determined
by the number of times the battery is used and recharged.
•
Place the computer in standby mode or hibernate mode when you leave the computer unattended for
long periods of time. See "Power Management Modes" on page 41 for more information about standby
and hibernate modes.
•
Use the Power Management Wizard to select options to optimize your computer’s power usage. These
options can also be set to change when you press the power button, close the display, or press
<Fn><Esc>. See "Configuring Power Management Settings" on page 43 for more information on
using the Power Management Wizard.
NOTE: See "Battery Performance" on page 39 for more information on conserving battery power.
Power Management Modes
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a predetermined
period of inactivity (a time-out). When the computer exits standby mode, it returns to the same
operating state it was in before entering standby mode.
NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.
Using a Battery
41
To enter standby mode:
•
Click Start→ Shut Down→ Stand by.
or
•
Depending on how you set the power management options on the Advanced tab (see "Configuring
Power Management Settings" on page 43) in the Power Options Properties window, use one of the
following methods:
–
Press the power button.
–
Close the display.
–
Press <Fn><Esc>.
To exit standby mode, press the power button or open the display depending on how you set the options
on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching
the touch pad.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode:
•
Click Start→ Shut Down, press and hold <Shift>, and then click Hibernate.
or
•
Depending on how you set the power management options on the Advanced tab in the Power Options
Properties window, use one of the following methods to enter hibernate mode:
–
Press the power button.
–
Close the display.
–
Press <Fn><Esc>.
NOTE: Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and
reinsert the card (see "Removing an ExpressCard or Blank" on page 72), or simply restart (reboot) your computer.
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate
mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad.
For more information on hibernate mode, see the documentation that came with your operating system.
42
Using a Battery
Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to
configure the power management settings on your computer.
•
To access the QuickSet Power Management Wizard, double-click the
icon in the taskbar. For more
information about QuickSet, click the Help button in the Power Management Wizard.
•
To access the Power Options Properties window, click Start→ Control Panel→ Performance and
Maintenance→ Power Options. For information on any field in the Power Options Properties
window, click the question mark icon on the title bar and then click on the area corresponding to the
information that you need.
Charging the Battery
NOTE: With Dell™ ExpressCharge™, the AC adapter charges a completely discharged 6-cell battery in
approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on and also with
the higher-capacity 9-cell battery. You can leave the battery in the computer as long as you like. The battery’s
internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary,
the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may
not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange. Disconnect
the computer from the electrical outlet and allow the computer and the battery to cool to room
temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 100.
Replacing the Battery
For instructions about how to replace the main battery, see "Before Working Inside Your Computer" on
page 114.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the
Battery" on page 43) before you use it.
Using a Battery
43
44
Using a Battery
Using the Optional Camera
If you ordered a camera when you bought your computer, the camera is integrated in the computer
display. The camera and its integrated directional microphone allows you to take photos and videos
and to communicate visually and verbally with other computer users. The swivel action of the
camera is manually adjustable. The blue camera light appears when the camera is turned on. For
more information about camera features, see "Specifications" on page 163.
NOTE: It is normal for the camera to feel warm to the touch when the computer is running and when the
camera is in use.
1
1
directional microphone
2
2
camera
3
3
blue camera light
Accessing the Camera’s Help File
To access the camera’s Video Software Help file, right-click the
click Help.
icon in the notification area and
Using the Optional Camera
45
Manually Adjusting the Camera Settings
If you do not want the camera to use automatic settings, you can manually adjust the camera settings.
1 Double-click the
icon in the notification area and click Camera Settings.
2 In the Camera Settings window:
•
Click the Video tab to adjust video settings, such as contrast and brightness.
•
Click the Audio tab to adjust audio settings, such as the volume level.
For more information about camera settings and other camera-related topics, see the camera’s Video
Software Help file (see "Accessing the Camera’s Help File" on page 45).
Creating a Picture or a Video
1 Click the
icon in the notification area and click QuickCapture.
or
Press the shutter button to launch the QuickCapture application.
46
Using the Optional Camera
1
1
shutter button
The QuickCapture window appears and the blue camera light turns on. You can now direct the camera
to point at the object or person that you want to record. The QuickCapture window on the screen
shows you the camera target view.
2 To take a picture, click Take a Picture, or press the shutter button.
To record a video, click Record a Video.
Unless you designate a different location, the picture or video is automatically saved to the My
Pictures folder on your hard drive.
For more information about creating pictures or videos, see the camera’s Video Software Help file (see
"Accessing the Camera’s Help File" on page 45).
Using the Optional Camera
47
48
Using the Optional Camera
Using Multimedia
Playing a CD or DVD
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you
are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
NOTE: Depending on the aspect ratio of your display, movies may display differently.
1 Press the eject button on the front of the drive.
2 Pull out the tray.
1
1
CD/DVD tray
Using Multimedia
49
3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
NOTE: If you use a CD/DVD drive that shipped with another computer, you may need to install the drivers and
software necessary to play CDs or DVDs or write data. For more information, see the Drivers and Utilities CD (the
Drivers and Utilities CD is optional and may not be available for your computer or in certain countries).
4 Push the tray back into the drive.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
Adjusting the Volume
NOTE: When the audio output is muted, you do not hear sound from speakers or headphones.
1 Double-click the speaker icon in the taskbar.
or
Click Start→ All Programs→ Accessories→ Entertainment→ Volume Control.
2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up
or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
The Volume Meter displays the current volume level, including mute, on your computer. Either click the
icon in the taskbar and select or deselect Disable On Screen Volume Meter or press the mediacontrol volume buttons to enable or disable the Volume Meter on the screen.
When the Volume Meter is enabled, adjust the volume with the media control volume-up and volumedown buttons.
1
2
3
1
50
volume icon
Using Multimedia
2
Volume Meter
3
mute icon
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties.
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.
3 Under Pick a task..., click Change the screen resolution.
4 In the Display Properties window, click and drag the bar in Screen resolution to reduce the screen
resolution setting.
5 Click the drop-down menu under Color quality, and then click Medium (16 bit).
6 Click OK to save the settings and close the window.
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo)
drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus
- Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from
audio files stored on your computer or backing up important data. For help, open Roxio Creator Plus,
and then click the question mark icon in the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you
experience recording problems, check for available software patches on the Sonic support website at
www.sonic.com.
The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and
DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.
Using Multimedia
51
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Roxio Creator Plus.
1 Click Start→ All Programs→ Roxio→ Creator Projects→ RecordNow Copy.
2 Under the Copy tab, click Disc Copy.
3 To copy the CD or DVD:
•
If you have one CD/DVD drive, ensure that the settings are correct, and then click Disc Copy. The
computer reads your source CD or DVD and copies the data to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click OK.
•
If you have two CD/DVD drives, select the drive into which you have inserted your source CD or
DVD, and then click Disc Copy. The computer copies the data from the source CD or DVD to the
blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have created
automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed CD-RW media) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After the maximum storage capacity of
a CD-R is reached, you cannot write to that CD-R again (see the Sonic documentation for more
information). Use blank CD-RWs if you plan to erase, rewrite, or update information on the CD later.
Blank DVD+/-Rs can be used to permanently store large amounts of data. After you create a DVD+/-R
disc, you may not be able to write to that disc again if the disc is finalized or closed during the final stage
of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information
on the disc later.
CD-Writable Drives
52
Media Type
Read
Write
Rewritable
CD-R
Yes
Yes
No
CD-RW
Yes
Yes
Yes
Using Multimedia
DVD-Writable Drives
Media Type
Read
Write
Rewritable
CD-R
Yes
Yes
No
CD-RW
Yes
Yes
Yes
DVD+R
Yes
Yes
No
DVD-R
Yes
Yes
No
DVD+RW
Yes
Yes
Yes
DVD-RW
Yes
Yes
Yes
DVD+R DL
Yes
Yes
No
DVD-R DL
Maybe
No
No
DVD-RAM
Maybe
No
No
Helpful Tips
•
Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start
Roxio Creator Plus and open a Creator project.
•
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs may not play in
many home or car stereos.
•
You cannot create audio DVDs with Roxio Creator Plus.
•
Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.
•
Commercially available DVD players used in home theater systems may not support all available DVD
formats. For a list of formats supported by your DVD player, see the documentation provided with your
DVD player or contact the manufacturer.
•
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB
file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of blank space to finalize the recording.
•
Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If
you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank
CD-RWs to test music file projects before you record the project permanently to a blank CD-R.
•
See the Sonic website at www.sonic.com for additional information.
Using Multimedia
53
Using Dell Media Experience and Dell MediaDirect™
Based on configuration settings and selections you made when ordering your computer, your computer
provides support for:
•
Dell Media Experience — A multimedia user interface for accessing and playing digital media such as
music and videos
•
Dell MediaDirect — An instant-on multimedia playback mode for digital media
NOTE: Dell QuickSet is necessary for Dell MediaDirect to function. Changing or disabling QuickSet’s default
settings can limit Dell MediaDirect’s functionality. For more information about Dell QuickSet, see "Dell™ QuickSet"
on page 137.
Press the Dell MediaDirect button, located on the hinge cover, to launch either Dell Media Experience
or Dell MediaDirect.
If the Computer Is Turned On or in Standby Mode
If you press the Dell MediaDirect button while the computer is on or in standby mode, either
Windows XP Media Center Manager or Dell Media Experience launches, depending on your system
setup. If both applications are installed, Windows XP Media Center Manager will launch.
NOTE: If both Windows XP Media Center and Dell Media Experience are installed on your computer, you must
launch Dell Media Experience through Start→ Programs or click the Media Experience icon on the desktop.
If the Computer Is Turned Off or in Hibernate Mode
When your computer is turned off or in hibernate mode, you can press the Dell MediaDirect button to
start the computer and automatically launch the Dell MediaDirect application program.
NOTICE: You cannot reinstall the Dell Media Experience or Dell MediaDirect feature if you voluntarily reformat the
hard drive. You will need the installation software to reinstall these media application programs. Contact Dell for
assistance. See "Contacting Dell" on page 141.
54
Using Multimedia
1
1
Dell MediaDirect button
Dell MediaDirect and Dell Media Experience Help
The Dell media application program on your computer provides help information. When you launch
either program, click the desktop icon for additional help.
Using Multimedia
55
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with
your computer. Cables and component video adapters are available for purchase from Dell.
Your computer has an S-video TV-out connector that, together with a standard S-video cable (available
from Dell), enables you to connect the computer to a TV.
2
1
3
4
5
1
S-video TV-out connector
3
S/PDIF digital audio
connector
2
composite video adapter
4
composite video-output
connector
1
5
S-video connector
2
3
4
5
6
1
S-video TV-out connector
3
S/PDIF digital audio
connector
5
Pb (blue) component
video-output connector
2
component video adapter
4
Pr (red) component videooutput connector
6
Y (green) component
video-output connector
Your TV has either an S-video input connector, a composite video-input connector, or a component
video-input connector. Depending on what type of connector is available on your TV, you can use a
commercially available S-video cable, composite video cable, or component video cable to connect your
computer to your TV.
56
Using Multimedia
It is recommended that you connect video and audio cables to your computer in one of the following
combinations.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection
you should use.
•
S-video and standard audio
•
Composite video and standard audio
•
Component-out video and standard audio
When you finish connecting the video and audio cables between your computer and your TV, you must
enable your computer to work with the TV. See "Enabling the Display Settings for a TV in Microsoft®
Windows® XP" on page 68 to ensure that the computer recognizes and works properly with the TV.
Additionally, if you are using S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 67.
S-Video and Standard Audio
1
2
1
audio connector
2
S-video TV-out connector
1
2
1
standard S-video cable
2
standard audio cable
Using Multimedia
57
1 Turn off the computer and the TV and/or audio device that you want to connect.
NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the
component video adapter) if your TV or audio device supports S-video but not S/PDIF digital audio.
2 Plug one end of the S-video cable into the S-video output connector on the computer.
3 Plug the other end of the S-video cable into the S-video input connector on your TV.
4 Plug the single-connector end of the audio cable into the headphone connector on your computer.
5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on
your TV or other audio device.
6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
7 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
S-Video and S/PDIF Digital Audio
1
1
58
S-video TV-out connector
Using Multimedia
2
2
composite video adapter
1
2
3
1
composite video adapter
2
S-video cable
3
S/PDIF digital audio cable
1 Turn off the computer and the TV and/or the audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on your computer.
3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.
1
1
composite video adapter
2
2
S-video cable
4 Plug the other end of the S-video cable into the S-video input connector on the TV.
5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video
adapter cable.
1
1
composite video adapter
2
2
S/PDIF digital audio cable
6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or
audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
Using Multimedia
59
8 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
Composite Video and Standard Audio
1
2
1
audio input connector
3
2
S-video TV-out connector
3
composite video adapter
1
2
3
1
composite video adapter
2
composite video cable
3
standard audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on your computer.
3 Plug one end of the composite video cable into the composite video-output connector on the
composite video adapter.
60
Using Multimedia
1
2
1
composite video adapter
2
composite video cable
4 Plug the other end of the composite video cable into the composite video-input connector on the TV.
5 Plug the single-connector end of the audio cable into the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
your TV or other audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
Composite Video and S/PDIF Digital Audio
1
1
S-video TV-out connector
2
2
composite video adapter
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61
1
2
3
1
composite video adapter
2
composite video cable
3
standard audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on the computer.
3 Plug one end of the composite video cable into the composite video-input connector on the composite
video adapter.
1
2
1
composite video adapter
2
composite video cable
4 Plug the other end of the composite video cable into the composite video-input connector on the TV.
5 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the composite
video adapter.
1
1
62
composite video adapter
Using Multimedia
2
S/PDIF digital audio cable
2
6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other
audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
Component Video and Standard Audio
2
1
1
S-video TV-out connector
2
component video adapter
1
2
3
1
component video adapter
2
component video cable
3
standard audio cable
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63
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the component video adapter to the S-video TV-out connector on your computer.
3 Plug all three ends of the component video cable into the component video-output connectors on the
component video adapter. Make sure that the red, green, and blue colors of the cable match the
corresponding adapter ports.
1
1
component video adapter
2
2
component video cable
4 Plug all three connectors from the other end of the component video cable into the component videoinput connectors on the TV. Make sure that the red, green, and blue colors of the cable match the
colors of the TV input connectors.
5 Plug the single-connector end of the audio cable into the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on
your TV or audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
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Using Multimedia
Component Video and S/PDIF Digital Audio
1
1
S-video TV-out connector
2
2
component video adapter
1
2
3
1
component video adapter
2
component video cable
3
standard audio cable
Using Multimedia
65
1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the component video adapter to the S-video TV-out connector on the computer.
3 Plug all three ends of the component video cable into the component video-output connectors on the
component video adapter. Make sure that the red, green, and blue colors of the cable match the
corresponding adapter ports.
2
1
1
component video adapter
3
2
component video-output
connectors
component video cable
3
4 Plug all three connectors from the other end of the component video cable into the component videoinput connectors on the TV. Make sure that the red, green, and blue colors of the cable match the
colors of the TV input connectors.
5 Plug one end of the S/PDIF digital audio cable into the S/PDIF audio connector on the component
video adapter.
1
2
1
component video adapter
2
S/PDIF digital audio cable
6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other
audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" on page 68 to ensure that
the computer recognizes and works properly with the TV.
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Using Multimedia
Enabling S/PDIF Digital Audio
If your computer has a DVD drive, you can enable digital audio for DVD playback.
1 Click Start, point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD
application.
2 Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3 Click the Settings option.
4 Click the DVD option.
5 Click the DVD Audio Setting icon.
6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the
SPDIF option.
7 Click the Back button once, and then click the Back button again to return to the main menu screen.
Enabling S/PDIF in the Windows Audio Driver
1 Double-click the speaker icon in the Windows notification area.
2 Click the Options menu and then click Advanced Controls.
3 Click Advanced.
4 Click S/PDIF Interface.
5 Click Close.
6 Click OK.
Setting Up the Cyberlink (CL) Headphones
NOTE: The CL headphone feature is available only if your computer has a DVD drive.
If your computer has a DVD drive, you can enable digital audio for DVD playback.
1 Click Start, and point to All Programs, and click PowerDVD to launch the Cyberlink PowerDVD
program.
2 Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3 Click the Settings option.
4 Click the DVD option.
5 Click the DVD Audio Setting icon.
6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the
Headphones option.
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67
7 Click the arrows beside the Audio listening mode setting to scroll through the options, and select the
CL Headphone option.
8 Click the arrows beside the Dynamic range compression option to select the most suitable option.
9 Click the Back button once, and then click the Back button again to return to the main menu screen.
Enabling the Display Settings for a TV in Microsoft® Windows® XP
Video Controller
NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the
display settings.
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Display and click the Settings tab.
3 Click Advanced.
4 Click the tab for your video card.
NOTE: To determine the type of video card installed in your computer, see the Windows Help and Support Center.
To access the Help and Support Center, click Start→ Help and Support. Under Pick a Task, click Use Tools to view
your computer information and diagnose problems. Then, under My Computer Information, select Hardware.
5 In the display devices section, select the appropriate option for using either a single display or multiple
displays, ensuring that the display settings are correct for your selection.
Sound Modes
Your computer is designed to run on two different sound modes—stereo and 5.1 surround sound.
Stereo Sound Mode
Your computer ships with stereo sound mode as the default. For this mode, the computer is equipped
with two different headphone connectors and a microphone/line-in connector at the front of the
computer. You can simultaneously use two sets of headphones or other sound output devices and a
microphone or other sound input device.
5.1 Surround Sound Mode
To switch to 5.1 surround sound mode, you need to connect a speaker’s three differently colored cable
connectors—green, yellow, and black—to the headphone and microphone connectors at the front of the
computer.
NOTE: You must connect the speaker’s black cable connector first or the 5.1 surround sound mode does not work.
1 Connect the speaker’s black cable connector to the microphone/line-in connector at the front of the
computer.
A pop-up menu appears, giving the status of which connectors are plugged in to each jack.
68
Using Multimedia
1
1
black cable connector
2 Connect the speaker’s green cable connector to the left headphone connector.
3 Connect the speaker’s yellow cable connector to the right headphone connector.
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69
2
1
1
70
Using Multimedia
green cable connector
2
yellow cable connector
Using Cards
ExpressCards
ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory,
wired and wireless network communications (including wireless wide area network [WWAN]
communications), multimedia, and security features to your computer.
See "Specifications" on page 163 for information on supported ExpressCards.
NOTE: An ExpressCard is not a bootable device.
ExpressCard Blanks
Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused
slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the
slot; blanks from other computers may not fit your computer.
To remove the blank, see "Removing an ExpressCard or Blank" on page 72.
Installing an ExpressCard
You can install an ExpressCard in the computer while the computer is running. The computer
automatically detects the card.
ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to
indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card
orientation is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To install an ExpressCard:
1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position
before you insert the card.
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71
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came
with the ExpressCard.
Removing an ExpressCard or Blank
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: Use the ExpressCard configuration utility (click the
icon in the taskbar) to select a card and stop it
from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you
could lose data.
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to
pop the latch out, and then a second time to pop the card out.
Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and
other particles.
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Using Cards
Media Memory Cards
The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital
photos, music, and videos stored on a media memory card.
NOTE: A media memory card is not a bootable device.
The 5-in-1 media memory card reader reads the following media memory cards:
•
Secure Digital (SD) card/SDIO
•
MultiMediaCard (MMC)
•
Memory Stick
•
Memory Stick PRO
•
xD-Picture Card
Installing a Media Memory Card
You can install a media memory card in the computer while the computer is running. The computer
automatically detects the card.
Media memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to
indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card
orientation is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
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73
To install a media memory card:
1 Hold the card with the top side of the card facing up.
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes the media memory card and automatically loads the appropriate device driver.
If the configuration program tells you to load the manufacturer's drivers, use the CD that came with the
media memory card, if applicable.
Removing a Media Memory Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: Use the media memory card configuration utility (click the
icon in the taskbar) to select a card and
stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration
utility, you could lose data.
Press the card in to release it from the card reader so that it is partially ejected, and remove the card.
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Using Cards
Using Networks
Physically Connecting to a Network or Broadband Modem
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is
securely attached.
2 Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.
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75
Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through
the process of sharing files, printers, or an Internet connection between computers in a home or small
office.
1 Click Start→ All Programs→ Accessories→ Communications→ Network Setup Wizard→ Next→
Checklist for creating a network.
NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 2 (SP2).
2 Complete the checklist.
3 Return to the Network Setup Wizard and follow the instructions on the screen.
Wireless Local Area Network (WLAN)
A WLAN is a series of interconnected computers that communicate with each other over the air waves
rather than through a network cable connected to each computer. In a WLAN, a radio communications
device called an access point or wireless router connects network computers and provides Internet, or
network, access. The access point or wireless router and the wireless network card in the computer
communicate by broadcasting data from their antennas over the air waves.
What You Need to Establish a WLAN Connection
Before you can set up a WLAN, you need:
•
High-speed (broadband) Internet access (such as cable or DSL)
•
A broadband modem that is connected and working
•
A wireless router or access point
•
A wireless network card for each computer that you want to connect to your WLAN
•
A network cable with the network (RJ-45) connector
Checking Your Wireless Network Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To confirm that your computer has a wireless network card and to determine the type of
card, use one of the following:
76
•
The Start button and the Connect To option
•
The order confirmation for your computer
Using Networks
Start Button and Connect To Option
1 Click Start→ Connect To→ Show all connections.
If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not
have a wireless network card.
If Wireless Network Connection appears, you have a wireless network card.
2 To view detailed information about the wireless network card:
a
Right-click Wireless Network Connection.
b
Click Properties. The Wireless Network Connection Properties window appears. The wireless
network card’s name and model number are listed on the General tab.
NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the
Start→ Settings→ Network Connections. If Wireless Network Connection does not appear, you may not have a
wireless network card.
The Order Confirmation for Your Computer
The order confirmation that you received when you ordered your computer lists the hardware and
software that shipped with your computer.
Setting Up a New WLAN
Connecting a Wireless Router and a Broadband Modem
1 Contact your Internet service provider (ISP) to obtain specific information about the connection
requirements for your broadband modem.
2 Ensure that you have wired Internet access through your broadband modem before you attempt to set
up a wireless Internet connection. See "Physically Connecting to a Network or Broadband Modem" on
page 75.
3 Install any software required for your wireless router. Your wireless router may have been shipped with
an installation CD. Installation CDs usually contain installation and troubleshooting information.
Install the required software according to the instructions provided by the router manufacturer.
4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start
menu.
5 Disconnect your broadband modem power cable from the electrical outlet.
6 Disconnect the network cable from the computer and the modem.
NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the
network setup.
7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected
to the router.
8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.
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77
9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the
unpowered wireless router.
10 Ensure that no network or USB cables, other than the network cable connecting the modem and the
wireless router, are connected to the broadband modem.
NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.
11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to
stabilize. After 2 minutes, proceed to step 12.
12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After
2 minutes, proceed to step 13.
13 Start your computer and wait until the boot process completes.
14 See the documentation that came with your wireless router to do the following in order to set up the
wireless router:
•
Establish communication between your computer and your wireless router.
•
Configure your wireless router to communicate with your broadband router.
•
Find out your wireless router’s broadcast name. The technical term for the name of your router’s
broadcast name is Service Set Identifier (SSID) or network name.
15 If necessary, configure your wireless network card to connect to the wireless network. See "Connecting
to a WLAN" on page 78.
Connecting to a WLAN
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area
Network (WLAN)" on page 76.
NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology
or cellular products.
This section provides general procedures for connecting to a network via wireless technology. Specific
network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 76
for more information about how to prepare for connecting your computer to a WLAN.
Your wireless network card requires specific software and drivers for connecting to a network. The
software is already installed.
NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless
network card. Verify the type of wireless network card installed in your computer and then search for that name on
the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed
in your computer, see "Checking Your Wireless Network Card" on page 76.
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Using Networks
Determining the Wireless Network Device Manager
Depending on the software installed on your computer, different wireless configuration utilities may
manage your network devices:
•
Your wireless network card’s client utility
•
The Windows XP operating system
To determine which wireless configuration utility is managing your wireless network card:
1 Click Start→ Settings→ Control Panel→ Network Connections.
2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.
If the Choose a wireless network window states Windows cannot configure this connection, the wireless
network card’s client utility is managing the wireless network card.
If the Choose a wireless network window states Click an item in the list below to connect to a wireless
network in range or to get more information, the Windows XP operating system is managing the
wireless network card.
For specific information about the wireless configuration utility installed on your computer, see your
wireless network documentation in the Windows Help and Support Center.
To access the Help and Support Center:
1 Click Start→ Help and Support.
2 Under Pick a Help topic, click Dell User and System Guides.s
3 Under Device Guides, select the documentation for your wireless network card.
Completing the Connection to the WLAN
When you turn on your computer and a network (for which your computer is not configured) is detected
in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of
the Windows desktop).
Follow the instructions provided in any utility prompts that appear on your screen.
Once you have configured your computer for the wireless network that you selected, another pop-up
notifies you that your computer is connected to that network.
Thereafter, whenever you log on to your computer within the range of the wireless network that you
selected, the same pop-up notifies you of the wireless network connection.
NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security
settings are unique to your network. Dell cannot provide this information.
NOTE: Your computer can take up to 1 minute to connect to the network.
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79
Monitoring the Status of the Wireless Network Card Through Dell™ QuickSet
The wireless activity indicator(s) provide you with an easy way to monitor the status of your computer’s
wireless devices. The indicator(s) display whether your computer’s integrated wireless devices are
enabled or disabled. When you turn the wireless networking function on or off, the wireless activity
indicator(s) change to display the status.
You can turn on or off the option to have wireless activity indicator(s) appear when you use the wireless
switch to enable or disable wireless network connections. Click the Dell QuickSet icon in your taskbar,
click Hotkey Popups, and select or deselect Wireless Activity Indicator Off.
For more information about the wireless activity indicator(s), see the Dell QuickSet Help file.For
information about QuickSet and how to access the Dell QuickSet Help file, see "Dell™ QuickSet" on
page 137.
Mobile Broadband (or Wireless Wide Area Network)
A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed
digital cellular network that provides Internet access over a much wider geographical area than a Wireless
Local Area Network (WLAN), which typically covers only from 100 to 1000 feet. Your computer can
maintain Mobile Broadband network access as long as the computer is within a cellular-data coverage
zone. Contact your Service Provider for coverage of a high-speed digital cellular network.
NOTE: Even if you are able to make a call from your cellular phone in a specific geographical location, that
location may not necessarily be within a cellular-data coverage zone.
What You Need to Establish a Mobile Broadband Network Connection
NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not
both, to establish a Mobile Broadband network connection.
To set up a Mobile Broadband network connection, you need:
•
A Mobile Broadband ExpressCard or Mini-Card (depending on your computer’s configuration)
NOTE: For instructions on using ExpressCards, see "Using Cards" on page 71.
•
Activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your
service provider
•
The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card
when you purchased your computer, or on the CD that accompanied your card if purchased separately
from your computer)
If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility
user’s guide for instructions. The user’s guide is available through the Windows Help and Support
Center (or on the CD that accompanied your card if you purchased it separately from your computer).
To access the Help and Support Center, see "Windows Help and Support Center" on page 13.
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Using Networks
Checking Your Dell Mobile Broadband Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To determine your computer configuration, see one of the following:
•
Your order confirmation
•
Microsoft® Windows® Help and Support Center
To check your Mobile Broadband card in the Help and Support Center:
1 Click Start→ Help and Support→ Use Tools to view your computer information and diagnose
problems.
2 Under Tools, click My Computer Information and then click Find information about the hardware
installed on this computer.
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card
installed in your computer as well as other hardware components.
NOTE: The Mobile Broadband card is listed under Modems.
Connecting to a Mobile Broadband Network
NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to
internal cards with wireless technology.
NOTE: Before you connect to the Internet, you must activate Mobile Broadband service through your cellular
service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility,
see the user's guide available through the Windows Help and Support Center. To access the Help and Support
Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support
website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card
separately from your computer.
Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network
connection to the Internet:
1 Click the Dell Mobile Broadband Card Utility icon,
, on
the Windows desktop, to run the utility.
2 Click Connect.
NOTE: The Connect button changes to the Disconnect button.
3 Follow the instructions on the screen to manage the network connection with the utility.
or
1 Click Start→ All Programs→ Dell Wireless.
2 Click Dell Wireless Broadband and follow the instructions on the screen.
Using Networks
81
Enabling/Disabling the Dell Mobile Broadband Card
NOTE: If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for
establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network
Connection" on page 80), and then verify that your Mobile Broadband card is enabled by verifying the setting of the
wireless switch.
You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the
computer (see "Left Side View" on page 20).
If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the
Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to
enable the switch and the Dell Mobile Broadband card. For information about the wireless switch
positions, see "wireless switch" on page 20.
To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card
Through Dell™ QuickSet" on page 80.
Dell™ Wi-Fi Catcher™ Network Locator
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator software to
scan specifically for WiFi wireless local area networks (LAN) in your vicinity.
To scan for WiFi networks, slide the switch toward the front of the computer and release, so that the
switch springs back to the middle "on" position. To turn off the network locator function, slide the switch
to the back or "off" position. The Wi-Fi Catcher Network Locator software functions regardless of
whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch
is configured through QuickSet or the BIOS (system setup program) to control WiFi network
connections.
For more information on the Wi-Fi Catcher Network Locator software and to enable the feature through
QuickSet, see the Dell QuickSet Help file. To access the Help file, right-click the
icon in the taskbar
and click Help.
Microsoft® Windows® Firewall
The Windows Firewall provides basic protection from unauthorized access to the computer while the
computer is connected to the Internet. The firewall is automatically enabled when you run the Network
Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a
red background in the Network Connections section of the Control Panel.
NOTE: Enabling the Windows Firewall does not reduce the need for virus-checking software.
For more information, see the Help and Support Center for the Microsoft® Windows® XP operating
system. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.
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Using Networks
Securing Your Computer
Security Cable Lock
NOTE: Your computer does not ship with a security cable lock.
A security cable lock is a commercially available antitheft device. To use the lock, attach it to the
security cable slot on your Dell™ computer. For more information, see the instructions included
with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your
computer.
Passwords
Passwords prevent unauthorized access to your computer. When using passwords, observe the
following guidelines:
•
Choose a password that you can remember, but not one that is easy to guess. For example, do not
use the names of family members or pets for passwords.
•
It is recommended that you do not write down your password. If you do write it down, however,
ensure that the password is stored in a secure place.
Securing Your Computer
83
•
Do not share your password with other people.
•
Ensure that people are not watching you when you type your password.
NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not
foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data
encryption programs, or PC Cards (or Mini-Cards) with encryption features.
Use the User Accounts option in the Control Panel in the Microsoft® Windows® operating system to
create user accounts or to change passwords. Once you create a user password, you must enter it each
time you turn on or unlock your computer. If you do not enter a password within 2 minutes, the
computer returns to its previous operating state.
For more information, see your Windows documentation.
Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is
optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales
representative for information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company
that provides the tracking service to report the missing computer.
If Your Computer Is Lost or Stolen
•
Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your
description of the computer. Ask that a case number be assigned and write down the number, along
with the name, address, and phone number of the law enforcement agency. If possible, obtain the
name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not
know, call a law enforcement agency where you live.
•
If the computer belongs to a company, notify the security office of the company.
•
Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the
case number, and the name, address, and phone number of the law enforcement agency to which you
reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record
the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service
Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which
you reported the missing computer.
84
Securing Your Computer
Troubleshooting
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 97 and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also
known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 141.
1 Shut down the computer.
2 Connect the computer to an electrical outlet.
3 Diagnostics can be invoked one of two ways:
a
Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the boot menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer and try again.
b
Press and hold the <Fn> key while powering the system on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the Drivers and Utilities CD.
Troubleshooting
85
The computer runs the Pre-boot System Assessment, a series of initial tests of your system board,
keyboard, hard drive, and display.
•
During the assessment, answer any questions that appear.
•
If a failure is detected, the computer stops and beeps. To stop the assessment and restart the
computer, press <n>; to continue to the next test, press <y>; to retest the component that
failed, press <r>.
•
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and
contact Dell.
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell
Diagnostic Utility Partition. Press any key to continue.
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1 Insert the Drivers and Utilities CD.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.
4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5 Type 1 to start the ResourceCD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
7 When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.
86
Option
Function
Express Test
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Troubleshooting
Option
Function
Extended Test
Performs a thorough check of devices. This test typically
takes 1 hour or more and requires you to answer
questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
2 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 141.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
the problem description.
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from the system setup program, memory,
and various internal tests, and it displays the information
in the device list in the left pane of the screen. The
device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.
Parameters
Allows you to customize the test by changing the test
settings.
Troubleshooting
87
4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities
CD, remove the CD.
5 When the tests are completed, close the test screen to return to the Main Menu screen. To exit the
Dell Diagnostics and restart the computer, close the Main Menu screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support icon on the
taskbar or from the Start button. Use this support utility for self-support information, software updates,
and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1 Click the Start button and point to Programs.
2 Click Dell Support and point to Dell Support Settings.
3 Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download
the software.
The Dell Support Utility is customized for your computing environment.
The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the
icon.
Clicking the Dell Support Icon
Click or right-click the
icon to perform the following tasks:
•
Check your computing environment
•
View the Dell Support Utility settings
•
Access the help file for the Dell Support Utility
•
View frequently asked questions
•
Learn more about the Dell Support Utility
•
Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.
88
Troubleshooting
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
•
Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 173.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Resolving Software and Hardware Incompatibilities" on
page 108.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 85.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — See "Power
Management Modes" on page 41 for information on standby mode.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.
Troubleshooting
89
If you hear an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disk or disc is inserted properly.
Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —
1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail
attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE—
90
•
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
•
Ensure that you hear a click when you insert the telephone line connector into the modem.
•
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Troubleshooting
•
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to Programs and then click Modem
Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is
not available on certain computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next
to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see
"Using the System Setup Program" on page 171). If the problem persists, contact Dell. See "Contacting
Dell" on page 141.
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the
proper place, and used the correct pathname.
Troubleshooting
91
C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact
Dell. See "Contacting Dell" on page 141.
C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer. See
"Drive Problems" on page 89.
D A T A E R R O R — The hard drive cannot read the data. See "Drive Problems" on page 89.
D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 119.
D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics. See "Dell Diagnostics" on page 85.
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard
drive in the hard drive bay. See "Hard Drive" on page 116.
E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or
try another card. See "ExpressCards" on page 71.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match
the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See
"Contacting Dell" on page 141.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is
too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger
capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these
characters in filenames.
G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary,
replace them. See "Memory" on page 119.
G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually
followed by specific information—for example, Printer out of paper. Take the appropriate
action.
H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk
Drive tests in the Dell Diagnostics (see page 85).
H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the
computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see
page 85).
H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see "Hard Drive" on page 116), and boot the computer from
a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).
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Troubleshooting
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove
the hard drive (see "Hard Drive" on page 116), and boot the computer from a CD. Then shut down the
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive.
Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 85).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a
bootable CD.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system configuration
information does not match the hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the system setup program (see "Using
the System Setup Program" on page 171).
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see page 85).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test in the Dell Diagnostics (see page 85).
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see page 85).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart
the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test
in the Dell Diagnostics (see page 85).
L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T — Dell MediaDirect™ cannot verify the Digital
Rights Management (DRM) restrictions on the file, so the file cannot be played. See "Dell
MediaDirect™ problems" on page 98.
M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory"
on page 119).
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating
system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try
to run the program again. If the error message still appears, see the software documentation.
M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory"
on page 119).
M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see
"Memory" on page 119).
M E M O R Y O D D / E V E N L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may
be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see
"Memory" on page 119).
Troubleshooting
93
M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory"
on page 119).
N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot
device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell. See
"Contacting Dell" on page 141.
N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see page 85).
N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too many
programs open. Close all windows and open the program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Hard Drive" on page 116). If the problem
persists, contact Dell. See "Contacting Dell" on page 141.
O P T I O N A L R O M B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell. See "Contacting
Dell" on page 141.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential
file. Remove and then reinstall the program.
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click Remove or Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a
defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the
file structure on the hard drive. See the Windows Help and Support Center for instructions. To access
the Help and Support Center, see "Windows Help and Support Center" on page 13. If a large number of
sectors are defective, back up the data (if possible), and then reformat the hard drive.
S E E K E R R O R — The operating system cannot find a specific track on the hard drive.
S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in
the Dell Diagnostics (see page 85).
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer
to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the
system setup program. Then immediately exit the program. See "Using the System Setup Program" on
page 171. If the message reappears, contact Dell. See "Contacting Dell" on page 141.
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may
require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem
persists, contact Dell. See "Contacting Dell" on page 141.
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Troubleshooting
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system
setup program does not match the system clock. Correct the settings for the Date and Time options. See
"Using the System Setup Program" on page 171.
T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System
Set tests in the Dell Diagnostics (see page 85).
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a
memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the
Dell Diagnostics (see page 85).
X:\ IS NOT ACCESSIBLE.
T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.
W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or
connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the
computer.
ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E E X P R E S S C A R D — Ensure that the ExpressCard is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon in
the Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D E X P R E S S C A R D — Contact Dell. See "Contacting Dell" on
page 141. Also, for Mobile Broadband (WWAN) ExpressCards, see "For information about troubleshooting
wireless local area networks, see "Wireless Local Area Network (WLAN)" on page 76." on page 99.
I F Y O U H A V E P R O B L E M S W I T H A N E X P R E S S C A R D N O T P R O V I D E D B Y D E L L — Contact the ExpressCard
manufacturer.
IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — Contact Dell or the IEEE 1394
device manufacturer. See "Contacting Dell" on page 141.
I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell or the IEEE
1394 device manufacturer. See "Contacting Dell" on page 141.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R
Troubleshooting
95
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to Programs→ Accessories, and then click
Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and click
Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 141.
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell
Diagnostics (see page 85). If the tests indicate a defective external keyboard, contact Dell. See "Contacting
Dell" on page 141.
Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Num Lk> to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
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Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding or crashes repeatedly
END THE PROGRAM —
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. Software
usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft® Windows® operating system
R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so
it runs in an environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then
restart your computer.
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97
Dell MediaDirect™ problems
C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Click the question mark icon at the bottom
of the Dell MediaDirect screen to access Help.
TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A D V D D R I V E A N D T H E D E L L D V D P L A Y E R — If
you purchased a DVD drive with your computer, this software should already be installed.
V I D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements when
playing DVDs and certain types of video files.
C A N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content is
digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music
and video files have a lock icon next to them. You can access licensed files in the Windows XP operating
system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —
Click EagleVision to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell
for assistance. See "Contacting Dell" on page 141.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —
•
Ensure that the program is compatible with the operating system installed on your computer.
•
Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
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Troubleshooting
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software
problem. See "Dell Diagnostics" on page 85.
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
•
See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory" on page 119).
•
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 119).
•
Run the Dell Diagnostics (see page 85).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory" on page 119).
•
Ensure that you are following the memory installation guidelines (see "Memory" on page 119).
•
Run the Dell Diagnostics (see page 85).
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the
network connector on the back of the computer and the network wall connector.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your
network to verify that your network settings are correct and that the network is functioning.
Wireless Local Area Network (WLAN)
For information about troubleshooting wireless local area networks, see "Wireless Local Area Network
(WLAN)" on page 76.
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99
Mobile Broadband (Wireless Wide Area Network)
NOTE: The Dell Mobile Broadband Card Utility user’s guide and the Mobile Broadband ExpressCard user’s guide
are available through the Windows Help and Support Center. To access the Help and Support Center, see
"Windows Help and Support Center" on page 13. You can also download the Dell Mobile Broadband Card Utility
user’s guide from support.dell.com.
NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN card,
click Start→ Connect To→ Wireless Network Connection→ Disable.
NOTE: The
icon will appear in the notification area if the computer has a Dell Mobile Broadband (wireless
wide area network [WWAN]) device installed. Double-click the icon to launch the utility.
A C T I V A T E T H E M O B I L E B R O A D B A N D E X P R E S S C A R D — You must activate the Mobile Broadband
ExpressCard before you can connect to the network. Position the mouse over the
icon in the
notification area to verify the status of the connection. If the card is not activated, follow the card
activation instructions located within the Dell Mobile Broadband Card Utility. To access the utility,
double-click the
icon located in the taskbar, at the lower-right corner of your screen. If your
ExpressCard is not a Dell-branded card, see the manufacturer’s instructions for your card.
C H E C K N E T W O R K C O N N E C T I O N S T A T U S I N D E L L M O B I L E B R O A D B A N D C A R D U T I L I T Y — Double-click the
icon to launch the Dell Mobile Broadband Card Utility. Check the status in the main window:
•
No card detected — Restart the computer, and launch the Dell Mobile Broadband Card Utility again.
•
Check your WWAN service — Contact your cellular service provider to verify your plan coverage and
supported services.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power
light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the
light is off, press the power button to turn on the computer.
NOTE: For information on standby mode, see "Power Management Modes" on page 41.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.
1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the
battery charge is low or depleted. Connect the computer to an electrical outlet.
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Troubleshooting
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See
"Contacting Dell" on page 141.
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0°C (32°F), the computer will
not start up.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power
strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See "Power Management Modes" on page 41.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank,
reinstall the memory modules (see "Memory" on page 119).
Ensuring Sufficient Power for Your Computer
Your computer is designed to use the 65-W AC adapter that shipped with your computer; for optimum
system performance, you should always use this adapter.
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
•
See the printer documentation for cable connection information.
•
Ensure that the printer cables are securely connected to the printer and the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
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101
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following
port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following
port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting
information.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting
information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
•
See the scanner documentation for cable connection information.
•
Ensure that the scanner cables are securely connected to the scanner and the computer.
VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
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Troubleshooting
No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your
screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or
treble controls to eliminate distortion.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 106.
No sound from external speakers
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with
the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate
distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically
disabled when headphones are connected to the computer’s front-panel headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check
for interference.
R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 106.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 85.
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.
No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into
the headphone connector (see page 22).
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.
Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —
1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage,
and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
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103
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —
1 Shut down the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 106.
Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure
that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power
strips, and the extension cable to verify that the computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and Support
Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press <Fn><F8> to
switch the video image to the display.
If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press <Fn> and the up- or down-arrow key.
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker
system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or
external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other
appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor
picture quality.
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Troubleshooting
ADJUST THE WINDOWS DISPLAY SETTINGS —
1 Click the Start button and then click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 91.
If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —
1 Shut down your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell. See
"Contacting Dell" on page 141.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.
Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
•
Upgrade your operating system.
•
Reinstall your operating system.
•
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
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105
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver. See "Reinstalling Drivers and Utilities" on page 106.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers
for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using Microsoft
Windows XP System Restore" on page 108) to return your computer to the operating state that existed
before you installed the new driver.
Using the Drivers and Utilities CD
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver
from the Drivers and Utilities CD.
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first
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Troubleshooting
time that you run the CD, it might prompt you to install setup files. Click OK, and follow the
instructions on the screen to continue.
3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available). A welcome screen appears.
4 Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5 After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria, select the appropriate categories from the System Model, Operating System, and
Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6 Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.
7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen,
follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation instructions,
either see the appropriate instructions in the following subsections, or click Extract, follow the
extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to
display the files associated with that driver.
Manually Reinstalling Drivers
NOTE: If your computer has an infrared sensor and you are reinstalling an infrared sensor driver, you must first
enable the infrared sensor in the system setup program (see "Using the System Setup Program" on page 171) before
continuing with the driver installation. See "Reinstalling Drivers and Utilities" on page 106. For information about
components installed on your computer, see "Determining Your Computer’s Configuration" on page 15.
1 After extracting the driver files to your hard drive as described in the previous section, click the Start
button and right-click My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems or
Infrared devices).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously copied the driver files.
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107
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To start the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and
click Next.
Restoring Your Operating System
You can restore your operating system in the following ways:
•
Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your operating system and
preserving data files. For instructions, see "Using Microsoft Windows XP System Restore" on page 108.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer. Use PC Restore only if System Restore did
not resolve your operating system problem. For instructions, see "Using Dell PC Restore by Symantec"
on page 110.
•
If you received an Operating System CD with your computer, you can use it to restore your operating
system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD
only if System Restore did not resolve your operating system problem. For instructions, see "Using the
Operating System CD" on page 112.
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for additional information on using System Restore. To access help, see "Windows
Help and Support Center" on page 13.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.
108
Troubleshooting
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1 Click the Start button and click Help and Support.
2 Click the task for System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 106) to resolve
the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to Programs→ Accessories→ System Tools, and then click System
Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and then the
computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to Programs→ Accessories→ System Tools, and then click System
Restore.
2 Click Undo my last restoration and click Next.
Troubleshooting
109
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.
Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any application
programs or drivers installed after you received your computer. If possible, back up the data before using
PC Restore. Use PC Restore only if System Restore (see "Using Microsoft Windows XP System Restore" on
page 108) did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore
restores your hard drive to the operating state it was in when you purchased the computer. Any programs
or files added since you received your computer—including data files—are permanently deleted from the
hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and
so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
110
Troubleshooting
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s
operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer’s operating system to its
original state.
To remove PC Restore:
1 Log on to the computer as a local administrator.
2 In Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating
that the partition was not found. Click Quit; there is no partition to delete.
4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
space is available as indicated by the increased value for Free Space.
7 Click Finish to close the PC Restore Removal window.
8 Restart the computer.
Troubleshooting
111
Using the Operating System CD
Before You Begin
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback (see page 106). If Device Driver
Rollback does not resolve the problem, then use System Restore to return your operating system to the
operating state it was in before you installed the new device driver. See "Using Microsoft Windows XP
System Restore" on page 108.
To reinstall Windows XP, you need the following items:
•
Dell™ Operating System CD
•
Dell Drivers and Utilities CD
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the
Drivers and Utilities CD to load any required drivers. Depending on the region from where you ordered your
computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship
with your computer.
Reinstalling Windows XP
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell
technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer
before you reinstall Windows XP. See the documentation that came with the software for instructions.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
3 Restart the computer.
4 Press <F2> immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5 Press the arrow keys to select CD-ROM, and press <Enter>.
6 When the Press any key to boot from CD message appears, press any key.
7 When the Windows XP Setup screen appears, press <Enter>.
8 Follow the instructions on the screen to complete the reinstallation.
9 When the operating system reinstallation completes, reinstall drivers and application programs as
necessary. See "Reinstalling Drivers and Utilities" on page 106.
112
Troubleshooting
Adding and Replacing Parts
Before You Begin
This section provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turning Off Your Computer" (see this page) and "Before
Working Inside Your Computer" (see page 114).
•
You have read the safety information in your Dell™ Product Information Guide.
•
A component can be replaced—or if purchased separately—installed by performing the removal
procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
Small flat-blade screwdriver
•
Phillips screwdriver
•
Small plastic scribe
•
Flash BIOS update program CD
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1 Shut down the operating system:
Save and close any open files, exit any open programs, click Start→ Shut Down→ Shut down.
The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for several seconds until the computer turns off.
Adding and Replacing Parts
113
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before
you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector
pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To help prevent damage to the computer, perform the following steps before you begin working inside
the computer.
1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2 Turn off your computer. See "Turning Off Your Computer" on page 113.
3 If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network device.
4 Disconnect all telephone or network cables from the computer.
5 Close the display and turn the computer upside-down on a flat work surface.
6 Disconnect your computer and all attached devices from their electrical outlets,
NOTICE: To help prevent damage to the system board, remove the main battery from the battery bay before you
service the computer.
7 Remove the main battery:
114
a
Slide the battery-bay latch release on the bottom of the computer until it clicks.
b
Slide the battery out toward the back of the computer and lift to remove the battery from the bay.
Adding and Replacing Parts
1
2
3
1
battery-bay latch release
2
battery (9-cell battery shown) 3
battery tabs (2)
NOTE: To replace the battery, follow the removal procedure in reverse order. When you are replacing the battery,
ensure that you properly insert the two battery tabs into the corresponding slots in the base of the computer.
8 Press the power button to ground the system board.
9 Remove any installed ExpressCard from the ExpressCard slot.
10 Remove any media from the optical drive, if installed.
11 Remove the hard drive (see "Hard Drive" on page 116).
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1 Turn the computer upside-down.
2 Remove the optical-drive locking screw.
3 Insert a scribe into the notch by the screw hole and push the scribe toward the optical drive bay to
release the optical drive from the bay.
Adding and Replacing Parts
115
4 Slide the drive out of the bay.
1
2
1
optical-drive locking screw
2
optical drive
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing
of the hard drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer (see "Turning Off Your Computer" on page 113) before
removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate
mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system,
drivers, and utilities on the new hard drive (see "Restoring Your Operating System" on page 108 and "Reinstalling
Drivers and Utilities" on page 106).
116
Adding and Replacing Parts
To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" on page 113.
2 Turn the computer upside-down and remove the four hard drive screws.
1
2
1
hard drive screws (4)
2
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
3 Slide the hard drive out of the computer.
Adding and Replacing Parts
117
4 Remove the hard drive from the hard drive carrier by carefully bending the carrier plastics.
1
2
1
hard drive
2
hard drive carrier
5 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
6 Place the new drive in the hard drive carrier from which you removed the original hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage
the connector.
7 Slide the replacement hard drive in the carrier into the hard drive bay until it is fully seated.
8 Replace and tighten the four hard drive screws.
9 Install the operating system for your computer (see "Restoring Your Operating System" on page 108).
10 Install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 106).
118
Adding and Replacing Parts
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard
drive may be damaged in transit.
2
1
1
foam packaging
2
hard drive
Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
You can increase your computer memory by installing memory modules on the system board.
See "Specifications" on page 163 for information on the memory supported by your computer. Install
only memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
1 Follow the procedures in "Before You Begin" on page 113.
2 Turn the computer upside-down, loosen the captive screw on the memory module cover, and then
remove the memory module cover.
Adding and Replacing Parts
119
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
3 If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.
b
Remove the module from the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
120
Adding and Replacing Parts
4 Ground yourself and install the new memory module:
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
5 Replace the memory module cover and fasten the captive screw on the cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may
damage your computer.
6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
7 Reinstall the hard drive (see "Hard Drive" on page 116).
8 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click Start→ Help and Support→ Dell
System Information.
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
Adding and Replacing Parts
121
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before
you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
2 Remove the hinge cover:
a
Open the display all the way (180 degrees) so that it lies flat against your work surface.
NOTICE: To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously.
b
Insert a plastic scribe into the indent to the right side of the hinge cover.
c
Ease the hinge cover up, moving from right to left, and remove it.
NOTE: When you replace the hinge cover, first insert the left edge and then press down from left to right until the
cover snaps into place.
1
2
1
hinge cover
2
scribe
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
122
Adding and Replacing Parts
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before
you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
2 Open the display.
3 Remove the hinge cover (see "Hinge Cover" on page 121).
4 Remove the keyboard:
a
Remove the three screws at the top of the keyboard.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful
when removing and handling the keyboard.
b
Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard
connector.
c
Pull on the pull-tab to release the keyboard cable from the keyboard connector on the system
board.
1
2
3
1
screws (3)
2
keyboard
3
keyboard-connector pull-tab
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the
keyboard into the palm rest, and then press on the right edge near the top to snap the keyboard into place before
replacing the three screws at the top of the keyboard.
Adding and Replacing Parts
123
WLAN Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To help prevent damage to the system board, you must remove the main battery from the battery bay
before you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
2 Remove the hinge cover (see "Hinge Cover" on page 121).
3 Remove the keyboard (see "Keyboard" on page 122).
4 Loosen the captive screw on the communications card cover.
124
Adding and Replacing Parts
5 If a WLAN card is not already installed, go to step 6. If you are replacing a WLAN card, remove the
existing card:
a
Disconnect the two antenna cables from the WLAN card.
1
2
1
WLAN card
2
antenna cable connectors (2)
b
Release the WLAN card by pushing the metal securing tabs toward the back of the computer until
the card pops up slightly.
c
Lift the WLAN card out of its system board connector.
Adding and Replacing Parts
125
1
1
metal securing tabs (2)
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on
the card and on the system board, and realign the card.
6 Install the replacement WLAN card:
a
126
Insert the WLAN card connector into the system board connector at a 45-degree angle, and then
press the other end of the WLAN card down into the securing tabs until the card clicks into place.
Adding and Replacing Parts
NOTICE: To avoid damage to the WLAN card, never place cables under the card.
NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered.
NOTE: If your computer has a gray cable, connect it to the connector with the gray triangle, if one is available on
your card. For more information about which cable to connect to which connector, see the documentation that
came with your WLAN card.
b
Connect the two antenna cables to the WLAN card—connect the black auxiliary antenna cable to
the connector labeled with the black triangle, and connect the white main antenna cable to the
connector labeled with the white triangle.
Adding and Replacing Parts
127
1
2
1
antenna cable connectors (2)
2
triangles (2)
Mobile Broadband Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To help prevent damage to the system board, you must remove the main battery from the battery bay
before you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
2 Remove the hinge cover (see "Hinge Cover" on page 121).
3 Remove the keyboard (see "Keyboard" on page 122).
4 Loosen the captive screw on the communications card cover.
128
Adding and Replacing Parts
5 If a Mobile Broadband card is not already installed, go to step 6. If you are replacing a Mobile
Broadband card, remove the existing card:
a
Disconnect the two antenna cables from the Mobile Broadband card.
Adding and Replacing Parts
129
1
2
1
130
Mobile Broadband card
2
antenna cable connectors (2)
b
Release the Mobile Broadband card by pushing the metal securing tabs toward the front of the
computer until the card pops up slightly.
c
Lift the Mobile Broadband card out of its system board connector.
Adding and Replacing Parts
1
1
metal securing tabs (2)
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on
the card and on the system board, and realign the card.
Adding and Replacing Parts
131
6 Install the replacement Mobile Broadband card:
a
132
Insert the Mobile Broadband card connector into the system board connector at a 45-degree angle,
and then press the other end of the Mobile Broadband card down into the securing tabs until the
card clicks into place.
Adding and Replacing Parts
NOTICE: To avoid damage to the Mobile Broadband card, never place cables under the card.
b
Connect the two antenna cables to the Mobile Broadband card (black cable to the connector
labeled "AUX" and the white cable to the connector labeled "MAIN").
1
1
antenna cable connectors (2)
Adding and Replacing Parts
133
Subscriber Identity Module (SIM) Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To help prevent damage to the system board, you must remove the main battery from the battery bay
before you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
.
1
2
1
battery-bay latch release
2
SIM card
NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge (ESD). To prevent
ESD, hold the card in your hand before you insert or remove the card.
2 With the cut-off corner on the card facing away from the card slot, insert the SIM card into the slot so
that it slides under the metal tabs on the sides.
Internal Card With Bluetooth® Wireless Technology
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
134
Adding and Replacing Parts
If you ordered a card with Bluetooth wireless technology with your computer, it is already installed.
NOTICE: To help prevent damage to the system board, you must remove the main battery from the battery bay
before you begin working inside the computer.
1 Follow the procedures in "Before You Begin" on page 113.
2 Remove the card screw.
3 Using your fingers or a plastic scribe, carefully pull the card out of the compartment so that you can
disconnect the card from its cable and remove it from the computer.
4 To replace the card, connect the card to the cable and then carefully insert the card into the
compartment.
5 Replace the card screw.
1
3
2
1
card screw
2
internal card with Bluetooth
wireless technology
3
card connector
Adding and Replacing Parts
135
136
Adding and Replacing Parts
Dell™ QuickSet
NOTE: This feature may not be available on your computer.
Dell™ QuickSet provides you with easy access to configure or view the following types of settings:
•
Network connectivity
•
Power management
•
Display
•
System information
Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, doubleclicking, or right-clicking the QuickSet icon,
, in the Microsoft® Windows® taskbar. The taskbar
is located in the lower-right corner of your screen.
For more information about QuickSet, right-click the QuickSet icon and select Help.
Dell™ QuickSet
137
138
Dell™ QuickSet
Traveling With Your Computer
Identifying Your Computer
•
Attach a name tag or business card to the computer.
•
Write down your Service Tag and store it in a safe place away from the computer or carrying case
•
Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.
•
Create a file on the Microsoft® Windows® desktop called if_found. Place information such as
your name, address, and phone number in this file.
•
Contact your credit card company and ask if it offers coded identification tags.
Packing the Computer
•
Remove any external devices attached to the computer and store them in a safe place. Remove any
cables attached to installed PC Cards, and remove any extended PC Cards ("Using Cards" on
page 71).
•
To make the computer as light as possible, replace any devices installed in the module bay with the
Dell TravelLite™ module.
•
Fully charge the main battery and any spare batteries that you plan to carry with you.
•
Shut down the computer.
•
Disconnect the AC adapter.
NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the
display.
•
Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm
rest and close the display.
•
Use the optional Dell™ carrying case to pack the computer and its accessories together safely.
•
Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room
temperature for 1 hour before turning it on.
•
Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures
and overexposure to sunlight, dirt, dust, or liquids.
•
Pack the computer so that it does not slide around in the trunk of your car or in an overhead
storage compartment.
Traveling With Your Computer
139
Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss of data.
NOTICE: Do not check the computer as baggage.
•
Consider disabling wireless activity on your computer to maximize battery operating time. To disable
wireless activity, use the wireless switch on the side of computer. For information on using the wireless
switch, see "Dell™ Wi-Fi Catcher™ Network Locator" on page 82.
•
Consider changing your power management options (see "Configuring Power Management Settings"
on page 43) to maximize battery operating time.
•
If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it
is company-owned—to speed your passage through customs. Investigate the customs regulations of
the countries you plan to visit, and consider acquiring an international carnet (also known as a
merchandise passport) from your government.
•
Find out what type of electrical outlets are used in the countries you will visit, and have appropriate
power adapters.
•
Check with your credit card company for information about the kinds of emergency travel assistance it
offers to users of portable computers.
Traveling by Air
NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or
have it hand-inspected.
140
•
Ensure that you have a charged battery available in case you are asked to turn on the computer.
•
Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of
electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and
landing.
Traveling With Your Computer
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and
is subject to change.
Country (City)
International Access Code
Country Code
City Code
Anguilla
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support
Antigua and Barbuda
toll-free: 800-335-0031
Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support
Aomen
1-800-805-5924
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
0800-105
Technical Support (servers and storage)
0800-105
Contacting Dell
141
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Argentina (Buenos Aires)
Website: www.dell.com.ar
International Access Code: 00
E-mail: la-techsupport@dell.com
Country Code: 54
E-mail for desktop and portable computers:
la-techsupport@dell.com
City Code: 11
E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Technical Support
toll-free: 0-800-444-0733
Technical Support Services
toll-free: 0-800-444-0724
Sales
Aruba
Area Codes,
Local Numbers, and
Toll-Free Numbers
0-810-444-3355
Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support
Australia (Sydney)
toll-free: 800-1578
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
Technical Support (XPS)
City Code: 2
General Support
Austria (Vienna)
Website: support.euro.dell.com
International Access Code: 900
E-mail: tech_support_central_europe@dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
City Code: 1
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820 240 530 17
Preferred Accounts/Corporate Support
0820 240 530 17
Switchboard
0820 240 530 00
Bahamas
toll-free: 1300 790 877
13DELL-133355
Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support
142
Contacting Dell
toll-free: 1-866-874-3038
Country (City)
International Access Code
Country Code
City Code
Barbados
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support
1-800-534-3142
Belgium (Brussels)
Website: support.euro.dell.com
International Access Code: 00
Tech Support for XPS
02 481 92 96
Country Code: 32
Tech Support for all other Dell computers
02 481 92 88
City Code: 2
Tech Support Fax
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support
Bolivia
1-877-890-0751
Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access Code: 00
E-mail: BR-TechSupport@dell.com
Country Code: 55
Customer Care and Tech Support
0800 90 3355
City Code: 51
Technical Support Fax
51 2104 5470
Customer Care Fax
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Brunei
Technical Support (Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Care (Penang, Malaysia)
604 633 4888
Transaction Sales (Penang, Malaysia)
604 633 4955
Contacting Dell
143
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Canada (North York, Ontario)
Online Order Status: www.dell.ca/ostatus
International Access Code: 011
Website: support.ca.dell.com
AutoTech (automated Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Customer Service (Home/Home Office)
toll-free: 1-800-847-4096
Customer Service (small/med./large business,
government)
toll-free: 1-800-387-5757
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support (XPS)
toll-free: 1-866-398-8977
Hardware Warranty Phone Support (Home/Home
Office)
toll-free: 1-800-847-4096
Hardware Warranty Phone Support
(small/med./large business, government)
toll-free: 1-800-387-5757
Hardware Warranty Phone Support (printers,
projectors, televisions, handhelds, digital jukebox,
and wireless)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Chile (Santiago)
Website: www.dell.com/cl
Country Code: 56
E-mail: la-techsupport@dell.com
City Code: 2
Sales and Customer Support
Contacting Dell
1 866 440 3355
E-mail: la-techsupport@dell.com
General Support
144
1-877-335-5767
Sales (Home Sales/Small Business)
Spare Parts Sales & Extended Service Sales
Cayman Islands
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-877-262-5415
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
China (Xiamen)
Technical Support website: support.dell.com.cn
Country Code: 86
Technical Support E-mail:
support.dell.com.cn/email
City Code: 592
Area Codes,
Local Numbers, and
Toll-Free Numbers
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
Technical Support (XPS)
toll-free: 800 858 0540
Technical Support (Dimension and Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, switches,
routers, and so on)
toll-free: 800 858 2920
Technical Support (printers)
toll-free: 800 858 2311
Customer Care
toll-free: 800 858 2060
Customer Care Fax
Colombia
592 818 1350
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support
01-800-915-4755
Contacting Dell
145
Country (City)
International Access Code
Country Code
City Code
Costa Rica
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support
0800-012-0231
Czech Republic (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 420
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
7010 0074
Country Code: 45
Technical Support for all other Dell computers
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica
Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support
Dominican Republic
toll-free: 1-866-278-6821
Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support
Ecuador
1-800-156-1588
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)
146
Contacting Dell
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355
Country (City)
International Access Code
Country Code
City Code
El Salvador
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support
800-6132
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990
E-mail: fi_support@dell.com
Country Code: 358
Technical Support
0207 533 555
City Code: 9
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France (Paris) (Montpellier)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 33
Technical Support for XPS
0825 387 129
City Codes: (1) (4)
Technical Support for all other Dell computers
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Contacting Dell
147
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Germany (Frankfurt)
Website: support.euro.dell.com
International Access Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Technical Support for XPS
069 9792 7222
City Code: 69
Technical Support for all other Dell computers
069 9792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
069 9792-7320
Preferred Accounts Customer Care
069 9792-7320
Large Accounts Customer Care
069 9792-7320
Public Accounts Customer Care
069 9792-7320
Switchboard
069 9792-7000
Greece
Website: support.euro.dell.com
International Access Code: 00
Technical Support
00800-44 14 95 18
Country Code: 30
Gold Service Technical Support
00800-44 14 00 83
Grenada
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
E-mail: la-techsupport@dell.com
General Support
Guatemala
General Support
Guyana
1-800-999-0136
E-mail: la-techsupport@dell.com
General Support
148
toll-free: 1-866-540-3355
E-mail: la-techsupport@dell.com
Contacting Dell
toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Hong Kong
Website: support.ap.dell.com
International Access Code: 001
Technical Support E-mail:
support.dell.com.cn/email
Country Code: 852
India
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
00852-3416 6923
Technical Support (Dimension and Inspiron)
00852-2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
00852-2969 3191
Technical Support (servers and storage)
00852-2969 3196
Technical Support (projectors, PDAs, switches,
routers, and so on)
00852-3416 0906
Customer Care
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
Website: support.ap.dell.com
E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
Technical Support (XPS computers)
0802 506 8033
or toll-free: 1800 425 2066
Technical Support (portables, desktops, servers, and
storage)
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600 33 8044
Sales (Home and Small Business)
1600 33 8046
Contacting Dell
149
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Ireland (Cherrywood)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 353
Sales
City Code: 1
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
Corporate Customer Care
1850 200 982
Technical Support
Technical Support for XPS computers only
1850 200 722
Technical Support for all other Dell computers
1850 543 543
General
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dial within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy (Milan)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 39
Technical Support
02 577 826 90
City Code: 02
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
150
Contacting Dell
02 577 821
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Jamaica
E-mail: la-techsupport@dell.com
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001
Technical Support (XPS)
Country Code: 81
Technical Support outside of Japan (XPS)
044-520-1235
City Code: 44
XPS Customer Care (if ordered items are missing or
have been damaged during shipment)
044-556-4240
General Support (dial from within Jamaica only)
Technical Support (Dimension and Inspiron)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™)
Technical Support outside of Japan (PowerApp,
PowerEdge, PowerConnect, and PowerVault)
Technical Support (projectors, PDAs, printers,
routers)
Technical Support outside of Japan (projectors,
PDAs, printers, routers)
1-800-440-9205
toll-free: 0120-937-786
toll-free: 0120-198-226
81-44-520-1435
toll-free: 0120-198-433
81-44-556-3894
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-981-690
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Contacting Dell
151
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Korea (Seoul)
E-mail: krsupport@dell.com
International Access Code: 001
Support
toll-free: 080-200-3800
Country Code: 82
Technical Support (XPS)
toll-free: 080-999-0283
City Code: 2
Support (Dimension, PDA, Electronics, and
Accessories)
toll-free: 080-200-3801
Sales
toll-free: 080-200-3600
Latin America
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Support
Country Code: 352
Home/Small Business Sales
342 08 08 075
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Technical Support
Country Code: 853
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
152
Contacting Dell
toll-free: 0800 105
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Malaysia (Penang)
Website: support.ap.dell.com
International Access Code: 00
Technical Support (XPS)
toll-free: 1800 885 784
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 881 386
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
City Code: 4
Mexico
E-mail: la-techsupport@dell.com
International Access Code: 00
Customer Technical Support
Country Code: 52
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
E-mail: la-techsupport@dell.com
General Support
Netherlands Antilles
toll-free: 1-866-278-6822
E-mail: la-techsupport@dell.com
General Support
001-800-882-1519
Contacting Dell
153
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Netherlands (Amsterdam)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
020 674 45 94
Country Code: 31
Technical Support for all other Dell computers
020 674 45 00
City Code: 20
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
Website: support.ap.dell.com
International Access Code: 00
E-mail: support.ap.dell.com/contactus
Country Code: 64
Technical Support (XPS)
General Support
Nicaragua
toll-free: 0800 335 540
0800 441 567
E-mail: la-techsupport@dell.com
General Support
001-800-220-1377
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
815 35 043
Country Code: 47
Technical Support for all other Dell products
671 16882
Relational Customer Care
671 17575
Panama
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
E-mail: la-techsupport@dell.com
General Support
Peru
General Support
154
011-800-507-1264
E-mail: la-techsupport@dell.com
Contacting Dell
0800-50-669
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Poland (Warsaw)
Website: support.euro.dell.com
International Access Code: 011
E-mail: pl_support_tech@dell.com
Country Code: 48
Customer Service Phone
57 95 700
City Code: 22
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
Website: support.euro.dell.com
International Access Code: 00
Technical Support
Country Code: 351
Customer Care
Sales
707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
Puerto Rico
General Support
St. Kitts and Nevis
21 424 01 12
E-mail: la-techsupport@dell.com
1-877-537-3355
Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support
St. Lucia
toll-free: 1-866-540-3355
Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-464-4352
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support
toll-free: 1-866-464-4353
Contacting Dell
155
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Singapore (Singapore)
NOTE: The phone numbers in this section should be
International Access Code: 005
called from within Singapore or Malaysia only.
Country Code: 65
Website: support.ap.dell.com
Area Codes,
Local Numbers, and
Toll-Free Numbers
Technical Support (XPS)
toll-free: 1800 394 7464
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1 800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1 800 394 7478
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
International Access Code: 00
E-mail: czech_dell@dell.com
Country Code: 421
Technical Support
Customer Care
02 5441 5727
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
Website: support.euro.dell.com
International Access Code:
E-mail: dell_za_support@dell.com
09/091
Gold Queue
011 709 7713
Country Code: 27
Technical Support
011 709 7710
City Code: 11
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
604 633 4810
Southeast Asian and Pacific
Countries
156
Contacting Dell
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
City Code: 91
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
902 100 130
Technical Support
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
Website: support.euro.dell.com
International Access Code: 00
Technical Support for XPS
0771 340 340
Country Code: 46
Technical Support for all other Dell products
08 590 05 199
City Code: 8
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
020 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
Website: support.euro.dell.com
International Access Code: 00
E-mail: Tech_support_central_Europe@dell.com
Country Code: 41
Technical Support for XPS
0848 33 88 57
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Contacting Dell
157
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Taiwan
Website: support.ap.dell.com
International Access Code: 002
E-mail: support.dell.com.cn/email
Country Code: 886
Technical Support (XPS)
toll-free: 0080 186 3085
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 0080 186 1011
Technical Support (servers and storage)
toll-free: 0080 160 1256
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
Corporate Sales
toll-free: 0080 165 1227
Thailand
Website: support.ap.dell.com
International Access Code: 001
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Country Code: 66
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support
Turks and Caicos Islands
toll-free: 1-888-799-5908
Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support
158
Contacting Dell
toll-free: 1-877-441-4735
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
E-mail: dell_direct_support@dell.com
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Area Codes,
Local Numbers, and
Toll-Free Numbers
Sales
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Customer Care
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
0870 906 0010
Global Accounts Customer Care
01344 373 186
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Technical Support
Technical Support for XPS computers only
0870 366 4180
Technical Support (Corporate/Preferred
Accounts/PCA [1000+ employees])
0870 908 0500
Technical Support for all other products
0870 353 0800
General
Home and Small Business Fax
Uruguay
0870 907 4006
Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support
toll-free: 000-413-598-2521
Contacting Dell
159
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
International Access Code: 011
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
toll-free: 1-877-459-7298
Americas Consumer XPS Support
toll-free: 1-800-232-8544
Consumer (Home and Home Office) Support for
all other Dell products
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Support for printers, projectors, PDAs, and MP3
players
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
160
Contacting Dell
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands
Department Name or Service Area,
Website and E-Mail Address
E-mail: la-techsupport@dell.com
General Support
Venezuela
Area Codes,
Local Numbers, and
Toll-Free Numbers
toll-free: 1-877-702-4360
Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support
0800-100-4752
Contacting Dell
161
162
Contacting Dell
Specifications
Processor
Processor type
Intel® Core™ Duo, Intel Celeron® M, or
Intel Pentium® M processors
L1 cache
32 KB
L2 cache
1 MB, 2 MB
External bus frequency (front side
bus)
533 MHz and 667 MHz
System Information
System chip set
Mobile Intel 945 GM Express or
Mobile Intel 945 PM Express
Data bus width
64 bits
DRAM bus width
64 bits
Processor address bus width
32 bits
Flash EPROM
4 MB
Graphics bus
64 bits
PCI bus
32 bits
ExpressCard
ExpressCard controller
Intel ICH7
ExpressCard connector
one ExpressCard slot (54 mm)
Cards supported
ExpressCard/34 (34 mm) and
ExpressCard/54 (54 mm)
1.5 V and 3.3 V
ExpressCard connector size
26 pins
Specifications
163
5-in-1 Media Memory Card Reader
5-in-1 media memory card controller Ricoh R5C832
5-in-1 media memory card connector 5-in-1 combo card connector
Cards supported
MS
MS Pro
SD/SDIO
MMC
xD
5-in-1 media memory card connector 36.8 x 29.3 x 4.75 mm
size
Memory
Memory module connector
two SODIMM connectors
Memory module capacities
256 MB, 512 MB, 1 GB, and 2 GB
Memory type
1.8-V SODIMM DDR-2
Minimum memory
256 MB
Maximum memory
4 GB
Ports and Connectors
164
Audio
microphone/line-in connector, two
headphone connectors
NOTE: You can use the microphone/line-in
and headphone connectors to switch to 5.1
surround sound mode (see "Sound Modes" on
page 68).
IEEE 1394a
4-pin serial connector
Mini-Card
two Type II Mini-Card slots
Modem
RJ-11 port
Network adapter
RJ-45 port
S-video TV-out
7-pin mini-DIN connector (optional adapter
cable(s) with S/PDIF, S-video, composite
video via dongle, and component video
connectors)
USB
four 4-pin USB 2.0-compliant connectors
Video
15-hole connector
Specifications
Communications
Modem:
Type
v.92 56K MDC
Controller
softmodem
Interface
Intel High-Definition Audio
Network adapter
10/100 Ethernet LAN on system board
Wireless
internal PCI-e Mini-Card WLAN and/or
Mobile Broadband support and Bluetooth®
wireless technology support
Video
NOTE: Optional video controller upgrades are available for your computer at the time
of purchase. To determine the configuration of your computer, see "Determining Your
Computer’s Configuration" on page 15.
Video type:
integrated on system board
Video controller
Intel® 945 GM
Video memory
up to 128 MB of shared memory (with
256 MB of system memory) or 224 MB of
shared memory (with 512 MB or more of
system memory)
LCD interface
LVDS
TV support
NTSC or PAL in S-video, composite via
dongle, and component modes
Video type:
discrete video card
Data bus
PCI Express X16
Video controller
NVIDIA GeForce Go 7400
Video memory
64 MB (up to a total of 256 MB shared
memory)
LCD interface
LVDS
TV support
NTSC or PAL in S-video, composite, and
component modes
Camera
Logitech, optional, integrated in display
bezel, 1.3 megapixel, video resolution 640 x
480 @ 30 ps, rotates approximately 240
degrees, image reverses when camera is
tilted backward, blue camera light that
indicates that a camera application is open
Specifications
165
Audio
Audio type
two-channel high-definition audio codec
Audio controller
Sigmatel STAC9220 Codec
Stereo conversion
24-bit (analog-to-digital and digital-toanalog)
Interfaces:
Internal
Intel High Definition Audio
External
microphone/line-in connector, two stereo
headphone/speaker connectors
Speaker
two 4-ohm speakers
Internal speaker amplifier
1-W channel into 4 ohms
Volume controls
program menus, media control buttons
Microphone
directional hypercardioid microphone,
integrated on camera and rotates with
camera, available only with integrated
camera
Display
Type (active-matrix TFT)
12.1-inch WXGA (True Life)
Dimensions:
Height
163.2 mm (6.43 inches)
Width
261.12 mm (10.28 inches)
Diagonal
307.93 mm (12.1 inches)
Maximum resolutions
1280 x 800 at 16.7 million colors
Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
166
Horizontal
±40° typical
Vertical
+10°/–30°
Pixel pitch
0.204 mm
Controls
brightness can be controlled through
keyboard shortcuts (see "Display Functions"
on page 36)
Specifications
Keyboard
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
73.0-mm (2.9-inch) sensor-active area
Height
42.9-mm (1.7-inch) rectangle
Battery
Type
6-cell "smart" lithium ion
9-cell "smart" lithium ion
Dimensions:
Depth
49 mm (1.93 inches) (6 cell)
60.1 mm (2.37 inches) (9 cell)
Height
24 mm (0.94 inch)
Width
206.8 mm (8.14 inches)
Voltage
11.1 VDC
Charge time (approximate):
Computer off
1 hour (6 cell) (Dell™ ExpressCharge™)
2 hours (9 cell)
Operating time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions. See "Power Problems" on
page 100.
See "Using a Battery" on page 39 for more
information on battery life.
Life span (approximate)
300 discharge/charge cycles
Specifications
167
Battery (continued)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 60°C (–40° to 140°F)
Coin-cell battery
CR-2032
AC Adapter
Input voltage
90–264 VAC
Input current (maximum)
1.5 A
Input frequency
47–63 Hz
Output current
4.34 A (maximum at 4-second pulse);
3.34 A (65 W) (continuous)
Output power
65 W
Rated output voltage
19.5 +/–1.0 VDC
Dimensions:
Height
28.2 mm (1.11 inches)
Width
57.9 mm (2.28 inches)
Depth
137.2 mm (5.4 inches)
Weight (with cables)
0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Travel adapter
168
Specifications
optional
Physical
Height
31.4 mm (1.2 inches)
Width
299 mm (11.96 inches)
Depth
220.98 mm (8.7 inches)
Weight (with 6-cell battery and
optical drive)
1.98 kg (4.37 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.9 GRMS
Storage
1.3 GRMS
Maximum shock (measured with
hard drive in head-parked position
and a 2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
Specifications
169
170
Specifications
Appendix
Using the System Setup Program
NOTE: Your operating system may automatically configure most of the options available in the system setup
program, thus overriding options that you set through the system setup program. (An exception is the External
Hot Key option, which you can disable or enable only through the system setup program.) For more information
on configuring features for your operating system, see the Windows Help and Support Center. To access the
Help and Support Center, see page 13.
The system setup screens display the current setup information and settings for your computer,
such as:
•
System configuration
•
Basic device-configuration settings
•
System security and hard-drive password settings
•
Power management settings
•
Boot (start-up) configuration and display settings
•
Docking-device settings
•
Wireless control settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not
change the system setup program settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screen
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows
logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.
System Setup Screen
The system setup screen consists of three windows of information. The window on the left contains
an expandable hierarchy of control categories. If you select (highlight) a category (such as System,
Onboard Devices, or Video) and press <Enter>, you can show or hide the related subcategories.
The window on the right contains information about the category or subcategory selected in the
window on the left.
Appendix
171
The window at the bottom tells you how to control the system setup program with key functions. Use
these keys to select a category, modify its settings, or exit the system setup program.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the
operating system. You can control the boot sequence and enable/disable devices using the Boot Order
page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 172.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•
Diskette Drive
•
Internal HDD
•
USB Storage Device
•
CD/DVD/CD-RW drive
•
Modular bay HDD
NOTE: Only devices that are preceded by a number are bootable.
During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and
then enable or disable the device or change its order in the list.
•
To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded
by a number; disabled items are not preceded by a number.
•
To reorder a device in the list, highlight the device and press either <u> to move the device up the list
or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can also use
this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 Connect the computer to an electrical outlet.
172
Appendix
3 Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait too long
and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
4 When the boot device list appears, highlight the device from which you want to boot and press
<Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
Computer, Keyboard, and Display
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any
installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
•
Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any
dirt or lint from the display.
NOTICE: To help prevent damage to the computer or display, do not spray cleaning solution directly onto the
display. Only use products specifically designed for cleaning displays, and follow the instructions that are included
with the product.
•
Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an ammoniabased cleaner. Wipe the display gently working from the center to the edges until it is clean and any
fingerprints are removed. Do not use excessive pressure.
•
Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water
from the cloth to seep between the touch pad and the surrounding palm rest.
Touch Pad
1 Shut down and turn off your computer. See "Turning Off Your Computer" on page 113.
2 Disconnect any attached devices from the computer and from their electrical outlets.
3 Remove any installed batteries. See "Using a Battery" on page 39.
4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not
allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Appendix
173
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppies to remove contaminants that accumulate during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed-air product. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To help prevent damage to the surface, do not wipe in a circular motion around the disc.
2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are also safe to use on DVDs.
Camera
NOTICE: To avoid scratching or fogging the camera lens, do not use any solvents or abrasives when cleaning the
camera.
To clean, carefully wipe the camera with a soft, damp cloth and thoroughly dry the camera with a soft,
lint-free cloth.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
174
Appendix
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration2.
1
2
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, thirdparty hardware components integrated through CFI for the duration of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or
ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking products, and all
associated cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.
Appendix
175
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•
Reorient the receiving antenna.
•
Relocate the system with respect to the receiver.
•
Move the system away from the receiver.
•
Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
Product name:
Dell™ XPS™ M1210
Model number:
PP11S
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.
176
Appendix
Glossary
Terms in this Glossary are provided for
informational purposes only and may or may not
describe features included with your particular
computer.
A
AC — alternating current — The form of electricity that
powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface —
A power management specification that enables
Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device
attached to the computer.
AGP — accelerated graphics port — A dedicated graphics
port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video
circuitry and the computer memory.
AHCI — Advanced Host Controller Interface — An
interface for a SATA hard drive Host Controller which
allows the storage driver to enable technologies such as
Native Command Queuing (NCQ) and hot plug.
antivirus software — A program designed to identify,
quarantine, and/or delete viruses from your computer.
ASF — alert standards format — A standard to define a
mechanism for reporting hardware and software alerts to a
management console. ASF is designed to be platform- and
operating system-independent.
B
battery life span — The length of time (years) during
which a portable computer battery is able to be depleted
and recharged.
battery operating time — The length of time (minutes or
hours) that a portable computer battery powers the
computer.
BIOS — basic input/output system — A program
(or utility) that serves as an interface between the
computer hardware and the operating system. Unless you
understand what effect these settings have on the
computer, do not change them. Also referred to as system
setup.
bit — The smallest unit of data interpreted by your
computer.
Bluetooth® wireless technology — A wireless technology
standard for short-range (9 m [29 feet]) networking
devices that allows for enabled devices to automatically
recognize each other.
boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
bootable CD — A CD that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available. Your Drivers and
Utilities (or ResourceCD) is a bootable CD.
bootable disk — A disk that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring
data transmission speed.
BTU — British thermal unit — A measurement of heat
output.
Glossary
177
bus — A communication pathway between the
components in your computer.
bus speed — The speed, given in MHz, that indicates how
fast a bus can transfer information.
COA — Certificate of Authenticity — The Windows
alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or
Product ID.
byte — The basic data unit used by your computer. A byte
is usually equal to 8 bits.
Control Panel — A Windows utility that allows you to
modify operating system and hardware settings, such as
display settings.
C
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and devices.
C — Celsius — A temperature measurement scale where
0° is the freezing point and 100° is the boiling point of
water.
cache — A special high-speed storage mechanism which
can be either a reserved section of main memory or an
independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external
to the processor or incorporated into the processor
architecture.
carnet — An international customs document that
facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CRIMM — continuity rambus in-line memory module
— A special module that has no memory chips and is used
to fill unused RIMM slots.
cursor — The marker on a display or screen that shows
where the next keyboard, touch pad, or mouse action will
occur. It often is a blinking solid line, an underline
character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
system performance.
CD-R — CD recordable — A recordable version of a CD.
Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
architectural changes to boost memory speed to over
400 MHz.
CD-RW — CD rewritable — A rewritable version of a
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten).
device — Hardware such as a disk drive, printer, or
keyboard that is installed in or connected to your
computer.
CD-RW drive — A drive that can read CDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
device driver — See driver.
CD-RW/DVD drive — A drive, sometimes referred to as a
combo drive, that can read CDs and DVDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates
how fast computer components that are connected to the
system bus operate.
178
Glossary
DIMM — dual in-line memory module — A circuit board
with memory chips that connects to a memory module on
the system board.
DIN connector — A round, six-pin connector that
conforms to DIN (Deutsche Industrie-Norm) standards;
it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over
multiple disk drives. Disk striping can speed up operations
that retrieve data from disk storage. Computers that use
disk striping generally allow the user to select the data
unit size or stripe width.
DMA — direct memory access — A channel that allows
certain types of data transfer between RAM and a device
to bypass the processor.
docking device — See APR.
DMTF — Distributed Management Task Force — A
consortium of hardware and software companies who
develop management standards for distributed desktop,
network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices
on a network that are administered as a unit with common
rules and procedures for use by a specific group of users. A
user logs on to the domain to gain access to the resources.
DRAM — dynamic random-access memory — Memory
that stores information in integrated circuits containing
capacitors.
driver — Software that allows the operating system to
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that
provides a constant, high-speed Internet connection
through an analog telephone line.
dual-core — An Intel® technology in which two physical
computational units exist inside a single processor
package, thereby increasing computing efficiency and
multi-tasking ability.
dual display mode — A display setting that allows you to
use a second monitor as an extension of your display. Also
referred to as extended display mode.
DVD-R — DVD recordable — A recordable version of a
DVD. Data can be recorded only once onto a DVD-R.
Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and
then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs)
discs.
DVI — digital video interface — A standard for digital
transmission between a computer and a digital video
display.
E
ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector
design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An
improved version of the IDE interface for hard drives and
CD drives.
EMI — electromagnetic interference — Electrical
interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector
design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of
static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an
expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in
some computers) where you insert an expansion card,
connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
Glossary
179
Express Service Code — A numeric code located on a
sticker on your Dell™ computer. Use the Express Service
Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
extended display mode — A display setting that allows
you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the
edge of the PC Card slot when installed.
F
Fahrenheit — A temperature measurement scale where
32° is the freezing point and 212° is the boiling point of
water.
FBD — fully-buffered DIMM — A DIMM with DDR2
DRAM chips and an Advanced Memory Buffer (AMB)
that speeds communication between the DDR2 SDRAM
chips and the system.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
other electronic equipment can emit.
fingerprint reader — A strip sensor that uses your unique
fingerprint to authenticate your user identity to help
secure your computer.
folder — A term used to describe space on a disk or drive
where files are organized and grouped. Files in a folder can
be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file
storage. When a drive or disk is formatted, the existing
information on it is lost.
FSB — front side bus — The data path and physical
interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet
protocol used to exchange files between computers
connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that
equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to
1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that
equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
graphics mode — A video mode that can be defined as x
horizontal pixels by y vertical pixels by z colors. Graphics
modes can display an unlimited variety of shapes and fonts.
GUI — graphical user interface — Software that interacts
with the user by means of menus, windows, and icons.
Most programs that operate on the Windows operating
systems are GUIs.
H
hard drive — A drive that reads and writes data on a hard
disk. The terms hard drive and hard disk are often used
interchangeably.
heat sink — A metal plate on some processors that helps
dissipate heat.
hibernate mode — A power management mode that saves
everything in memory to a reserved space on the hard
drive and then turns off the computer. When you restart
the computer, the memory information that was saved to
the hard drive is automatically restored.
HTTP — hypertext transfer protocol — A protocol for
exchanging files between computers connected to the
Internet.
Hyper-Threading — Hyper-Threading is an Intel
technology that can enhance overall computer
performance by allowing one physical processor to
function as two logical processors, capable of performing
certain tasks simultaneously.
hypercardioid — A hypercardioid microphone with a
highly directional pickup pattern that is even narrower
than that of a cardioid microphone.
180
Glossary
Hz — hertz — A unit of frequency measurement that
equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).
I
IC — integrated circuit — A semiconductor wafer, or
chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and
video equipment.
IDE — integrated device electronics — An interface for
mass storage devices in which the controller is integrated
into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics
Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data
between the computer and infrared-compatible devices
without using a cable connection.
integrated — Usually refers to components that are
physically located on the computer’s system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters
and extracts data from your computer. Keyboards and
printers are I/O devices.
I/O address — An address in RAM that is associated with
a specific device (such as a serial connector, parallel
connector, or expansion slot) and allows the processor to
communicate with that device.
IrDA — Infrared Data Association — The organization
that creates international standards for infrared
communications.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share
the same IRQ assignment, you cannot operate both
devices simultaneously.
ISP — Internet service provider — A company that allows
you to access its host server to connect directly to the
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package,
user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bits. A
measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes
but is often referred to as 1000 bytes.
key combination — A command requiring you to press
multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that
equals 1000 Hz.
L
LAN — local area network — A computer network
covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through
telephone lines and radio waves to form a wide area
network (WAN).
LCD — liquid crystal display — The technology used by
portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component
that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for
devices to the processor.
LPT — line print terminal — The designation for a
parallel connection to a printer or other parallel device.
LVDS — low-voltage differential signaling
M
Mb — megabit — A measurement of memory chip
capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per
second. This measurement is typically used for
transmission speeds for networks and modems.
Glossary
181
MB — megabyte — A measurement of data storage that
equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
module bay — See media bay.
ms — millisecond — A measure of time that equals one
thousandth of a second. Access times of storage devices
are often measured in ms.
MB/sec — megabytes per second — One million bytes
per second. This measurement is typically used for data
transfer ratings.
MP — megapixel — A measure of image resolution used
for digital cameras.
media bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.
N
memory — A temporary data storage area inside your
computer. Because the data in memory is not permanent,
it is recommended that you frequently save your files
while you are working on them, and always save your files
before you shut down the computer. Your computer can
contain several different forms of memory, such as RAM,
ROM, and video memory. Frequently, the word memory is
used as a synonym for RAM.
memory address — A specific location where data is
temporarily stored in RAM.
memory mapping — The process by which the computer
assigns memory addresses to physical locations at start-up.
Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing
memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals
1 million cycles per second. The speeds for computer
processors, buses, and interfaces are often measured in
MHz.
network adapter — A chip that provides network
capabilities. A computer may include a network adapter
on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a
NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar
that contains icons for providing quick access to programs
and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one
billionth of a second.
NVRAM — nonvolatile random access memory — A type
of memory that stores data when the computer is turned off
or loses its external power source. NVRAM is used for
maintaining computer configuration information such as
date, time, and other system setup options that you can set.
O
Mini PCI — A standard for integrated peripheral devices
with an emphasis on communications such as modems
and NICs. A Mini PCI card is a small external card that is
functionally equivalent to a standard PCI expansion card.
optical drive — A drive that uses optical technology to
read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.
Mini-Card — A small card designed for integrated
peripherals, such as communication NICs. The MiniCard is functionally equivalent to a standard PCI
expansion card.
P
modem — A device that allows your computer to
communicate with other computers over analog
telephone lines. Three types of modems include: external,
PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.
182
Glossary
parallel connector — An I/O port often used to connect a
parallel printer to your computer. Also referred to as an
LPT port.
partition — A physical storage area on a hard drive that is
assigned to one or more logical storage areas known as
logical drives. Each partition can contain multiple logical
drives.
PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of PC Cards.
PCI — peripheral component interconnect — PCI is a
local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor
and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that
boosts the data transfer rate between the processor and
the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express
chip set and the device are capable of different speeds,
they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card
International Association — The organization that
establishes standards for PC Cards.
PIO — programmed input/output — A method of
transferring data between two devices through the
processor as part of the data path.
pixel — A single point on a display screen. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number
of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to
automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and
all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs,
loaded automatically by the BIOS, that perform basic
tests on the major computer components, such as
memory, hard drives, and video. If no problems are
detected during POST, the computer continues the
start-up.
processor — A computer chip that interprets and executes
program instructions. Sometimes the processor is referred
to as the CPU (central processing unit).
PS/2 — personal system/2 — A type of connector for
attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM
(Wired for Management) standard that allows networked
computers that do not have an operating system to be
configured and started remotely.
R
RAID — redundant array of independent disks — A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you shut
down your computer.
readme file — A text file included with a software package
or hardware product. Typically, readme files provide
installation information and describe new product
enhancements or corrections that have not yet been
documented.
read-only — Data and/or files you can view but cannot
edit or delete. A file can have read-only status if:
• It resides on a physically write-protected floppy disk,
CD, or DVD.
• It is located on a network in a directory and the
system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which
your screen's horizontal lines are recharged (sometimes
also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the
human eye.
resolution — The sharpness and clarity of an image
produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
Glossary
183
RFI — radio frequency interference — Interference that
is generated at typical radio frequencies, in the range of
10 kHz to 100,000 MHz. Radio frequencies are at the
lower end of the electromagnetic frequency spectrum and
are more likely to have interference than the higher
frequency radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data
and programs that cannot be deleted or written to by the
computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to
the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the
system board that keeps the date and time after you shut
down the computer.
RTCRST — real-time clock reset — A jumper on the
system board of some computers that can often be used
for troubleshooting problems.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera
to your computer.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at
support.dell.com or when you call Dell for customer
service or technical support.
setup program — A program that is used to install and
configure hardware and software. The setup.exe or
install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to
frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.
S
SIM — Subscriber Identity Module — A SIM card
contains a microchip that encrypts voice and data
transmissions. SIM cards can be used in phones or
portable computers.
SAS — serial attached SCSI — A faster, serial version of
the SCSI interface (as opposed to the original SCSI
parallel architecture).
smart card — A card that is embedded with a processor and
a memory chip. Smart cards can be used to authenticate a
user on computers equipped for smart cards.
SATA — serial ATA — A faster, serial version of the ATA
(IDE) interface.
S/PDIF — Sony/Philips Digital Interface — An audio
transfer file format that allows the transfer of audio from
one file to another without converting it to and from an
analog format, which could degrade the quality of the file.
ScanDisk — A Microsoft utility that checks files, folders,
and the hard disk’s surface for errors. ScanDisk often runs
when you restart the computer after it has stopped
responding.
SCSI — small computer system interface — A high-speed
interface used to connect devices to a computer, such as
hard drives, CD drives, printers, and scanners. The SCSI
can connect many devices using a single controller. Each
device is accessed by an individual identification number
on the SCSI controller bus.
SDRAM — synchronous dynamic random-access memory
— A type of DRAM that is synchronized with the optimal
clock speed of the processor.
184
Glossary
standby mode — A power management mode that shuts
down all unnecessary computer operations to save energy.
Strike Zone™ — Reinforced area of the platform base
that protects the hard drive by acting as a dampening
device when a computer experiences resonating shock or
is dropped (whether the computer is on or off).
surge protectors — Prevent voltage spikes, such as those
that may occur during an electrical storm, from entering
the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or against
brownouts, which occur when the voltage drops more than
20 percent below the normal AC-line voltage level.
Network connections cannot be protected by surge
protectors. Always disconnect the network cable from the
network connector during electrical storms.
travel module — A plastic device designed to fit inside
the module bay of a portable computer to reduce the
weight of the computer.
SVGA — super-video graphics array — A video standard
for video cards and controllers. Typical SVGA resolutions
are 800 x 600 and 1024 x 768.
U
The number of colors and resolution that a program
displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video
memory installed in the computer.
S-video TV-out — A connector used to attach a TV or
digital audio device to the computer.
SXGA — super-extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video
standard for video cards and controllers that supports
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer.
Also known as the motherboard.
system setup — A utility that serves as an interface
between the computer hardware and the operating
system. System setup allows you to configure userselectable options in the BIOS, such as date and time or
system password. Unless you understand what effect the
settings have on the computer, do not change the settings
for this program.
UMA — unified memory allocation — System memory
dynamically allocated to video.
UPS — uninterruptible power supply — A backup power
source used when the electrical power fails or drops to an
unacceptable voltage level. A UPS keeps a computer
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a
low-speed device such as a USB-compatible keyboard,
mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be
connected and disconnected while the computer is turned
on, and they can also be daisy-chained together.
T
UTP — unshielded twisted pair — Describes a type of
cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
than relying on a metal sheath around each pair of wires to
protect against interference.
TAPI — telephony application programming interface —
Enables Windows programs to operate with a wide variety
of telephony devices, including voice, data, fax, and video.
UXGA — ultra extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1600 x 1200.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap
or formatting functionality (the option to underline,
change fonts, and so on).
TPM — trusted platform module — A hardware-based
security feature that when combined with security
software enhances network and computer security by
enabling features such as file and e-mail protection.
V
video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
controller) that provides the video capabilities—in
combination with the monitor—for your computer.
video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
Glossary
185
faster than system memory. The amount of video memory
installed primarily influences the number of colors that a
program can display.
video mode — A mode that describes how text and
graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y
vertical pixels by z colors. Character-based software, such
as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you
or to destroy data stored on your computer. A virus
program moves from one computer to another through an
infected disk, software downloaded from the Internet, or
e-mail attachments. When an infected program starts, its
embedded virus also starts.
A common type of virus is a boot virus, which is stored in
the boot sectors of a floppy disk. If the floppy disk is left in
the drive when the computer is shut down and then
turned on, the computer is infected when it reads the
boot sectors of the floppy disk expecting to find the
operating system. If the computer is infected, the boot
virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or
electromotive force. One V appears across a resistance of
1 ohm when a current of 1 ampere flows through that
resistance.
W
W — watt — The measurement of electrical power. One
W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used
to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the
Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.
186
Glossary
WLAN — wireless local area network. A series of
interconnected computers that communicate with each
other over the air waves using access points or wireless
routers to provide Internet access.
write-protected — Files or media that cannot be changed.
Use write-protection when you want to protect data from
being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open
position.
WWAN — wireless wide area network. A wireless highspeed data network using cellular technology and covering
a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 800."
X
XGA — extended graphics array — A video standard for
video cards and controllers that supports resolutions up to
1024 x 768.
Z
ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its
socket.
Zip — A popular data compression format. Files that have
been compressed with the Zip format are called Zip files
and usually have a filename extension of .zip. A special
kind of zipped file is a self-extracting file, which has a
filename extension of .exe. You can unzip a self-extracting
file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by
Iomega Corporation that uses 3.5-inch removable disks
called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB
of data.
Index
Numbers
5.1 surround sound mode, 68
5-in-1 media memory card
reader, 73, 134
Bluetooth wireless technology
device status light, 18
installing card, 134
boot sequence, 172
brightness of display
adjusting, 33
A
audio device
connecting, 56
enabling, 67
audio. See sound
B
battery
charge gauge, 40
charging, 43
checking the charge, 40
conserving power, 41
description, 24
meter, 40
performance, 39
power meter window, 40
removing, 43
storing, 43
battery-bay latch release, 24
blanks
ExpressCards, 71
removing, 72, 74
C
camera
cleaning, 45
using, 45
CardBus technology
ExpressCards, 71
media memory cards, 73, 134
carnet, 140
CD drive
problems, 89
CD-RW drive
problems, 89
CDs, 51
operating system, 14
playing, 49
computer (continued)
restore computer to previous
operating state, 108
slow performance, 91, 98
specifications, 163
stops responding, 97
conflicts
software and hardware
incompatibilities, 108
connecting
audio device, 56
Mobile Broadband
network, 80
TV, 56
WLAN network, 78
contacting Dell, 141
copying CDs
general information, 51
helpful tips, 53
how to, 51
copying DVDs
general information, 51
helpful tips, 53
how to, 51
Check Disk, 90
communications card
cover, 24
computer
crashes, 97
protecting, 84
D
Dell
contacting, 141, 176
support policy, 175
support site, 13
Index
187
188
Index
Dell Diagnostics
about, 85
starting from the Drivers and
Utilities CD, 86
starting from your hard
drive, 85
Dell MediaDirect
about, 54
problems, 98
Drivers and Utilities CD
about, 106
Dell Diagnostics, 85
reinstalling drivers and
utilities, 106
drives
problems, 89
See also hard drive
See also optical drive
firewall
Windows, 82
floppy drive
connecting to a USB
connector, 20
H
device status lights, 17
DVD drive
problems, 89
diagnostics
Dell, 85
DVDs, 51
playing, 49
hard drive
description, 21, 23
problems, 90
replacing, 116
returning to Dell, 119
E
hardware
conflicts, 108
Dell Diagnostics, 85
Dell QuickSet, 14, 137
display
adjusting brightness, 33
problems, 104
resolution, 33
See also monitor
switching the video image, 33
display settings for a TV
enabling in Windows XP, 68
documentation
End User License
Agreement, 11
online, 13
Product Information
Guide, 11
regulatory, 11
safety, 11
warranty, 11
Dolby headphones, setting
up, 67
drivers
about, 105
identifying, 105
reinstalling, 106
188
Index
End User License
Agreement, 11
ergonomics information, 11
error messages, 91
ExpressCards
blanks, 71-72
CardBus technology, 71
extended, 71
installing, 71
problems, 95
removing, 72
slot, 21, 71
types, 71
F
fan, 21
Files and Settings Transfer
Wizard, 26
Hardware Troubleshooter, 108
Help and Support Center, 13
help file
QuickSet, 14
Windows Help and Support
Center, 13
hibernate mode, 42
hinge cover
removing, 121
I
IEEE 1394 connector
description, 21
problems, 95
Internet connection
about, 25
problems, 90
IRQ conflicts, 108
K
keyboard
description, 19
numeric keypad, 35
problems, 96
removing, 122
shortcuts, 36
keyboard status lights, 17
keypad
numeric, 35
L
labels
Microsoft Windows, 12
Service Tag, 12
lost computer, 84
M
media control buttons
Dell MediaDirect button, 54
description, 18
play/pause/Dell
MediaDirect, 18
media memory cards
blanks, 74
CardBus technology, 73, 134
installing, 73
reader, 21
removing, 74
slot, 73, 134
types, 73, 134
MediaDirect. See Dell
MediaDirect
memory
installing, 119
problems, 99
removing, 120
memory module cover, 23
messages
error, 91
microphone
directional, 45
Microsoft Windows label, 12
Mobile Broadband
card, installing, 128
network connections, 80
problems, 99
See also wireless switch
O
operating system
CD, 14, 108, 112
reinstalling, 14
reinstalling Windows XP, 108
optical drive
description, 21
removing and replacing, 115
See also CD drive
See also DVD drive
P
passwords
about, 83
modem connector, 20
PC Restore, 110
monitor
See also display
problems, 104
switching the video image, 33
phone numbers, 141
mouse problems, 103
N
network
connecting to, 75
firewall, 82
installing Mobile Broadband
card, 128
installing WLAN card, 124
Mobile Broadband, 99
problems, 99
See also QuickSet
using, 75
network connector, 22
playing CDs and DVDs, 49
power
hibernate mode, 42
line conditioners, 30
modes for managing power
usage, 40
problems, 100
protection devices, 30
standby mode, 41
surge protectors, 30
UPS, 30
power light
conditions, 100
power management
conserving battery power, 41
printer
cable, 29
connecting, 29
Index
189
190
Index
printer (continued)
problems, 101
setting up, 29
USB, 30
problems
blue screen, 97
CD drive, 89
CD-RW drive, 89
computer crashes, 97
computer does not start up, 97
computer stops responding, 97
conflicts, 108
Dell Diagnostics, 85
Dell MediaDirect, 98
Dell Support Utility, 88
drives, 89
DVD drive, 89
error messages, 91
hard drive, 90
Hardware Troubleshooter, 108
Help and Support Center, 13
IEEE 1394 connector, 95
keyboard, 96
lockups, 97
network, 99
power, 100
power light conditions, 100
printer, 101
program crashes repeatedly, 97
program stops responding, 97
programs and Windows
compatibility, 97
restore computer to previous
operating state, 108
scanner, 102
slow computer
performance, 91, 98
190
Index
problems (continued)
software, 97-98
sound and speakers, 102
speakers, 102
spyware, 91, 98
technical support policy, 175
video and monitor, 104
Q
QuickSet
about, 54
Help file, 14
Service Tag, 12
SIM card, 134
software
conflicts, 108
problems, 97-98
sound
modes, 68
problems, 102
volume, 102
speakers
description, 17
problems, 102
volume, 102
specifications, 163
R
spyware, 91, 98
RAM. See memory
standby mode, 41
regulatory information, 11
stereo sound mode, 68
reinstalling
Windows XP, 108
stolen computer, 84
resolution
setting, 33
Subscriber Identity Module.
See SIM card
S
support
contacting Dell, 141, 176
policy, 175
website, 13
S/PDIF digital audio
enabling, 67
surround sound mode. See 5.1
surround sound mode
safety instructions, 11, 114
S-video TV-out connector, 20
scanner
problems, 102
System Restore, 108
screen. See monitor
security cable slot, 21
system setup program
commonly used options, 172
screens, 171
viewing, 171
T
U
technical specifications, 163
uninterruptible power supply.
See UPS
technical support
policy, 175
UPS, 30
telephone numbers, 141
USB connectors, 20
touch pad
buttons, 19
customizing, 38
description, 19
problems, 103
V
tracking software
protecting your computer, 84
transferring information to a
new computer, 26
traveling with the
computer, 139-140
troubleshooting
conflicts, 108
Dell Diagnostics, 85
Dell Support Utility, 88
Hardware Troubleshooter, 108
Help and Support Center, 13
restore computer to previous
operating state, 108
See also problems
TV
connecting, 56
enabling display settings, 68
video
connector, 22
problems, 104
video controller configuration
determining what controller is
installed, 15
volume
adjusting, 103
See also media control buttons
W
warranty information, 11
Wi-Fi Catcher light
light states, 21
See also wireless switch
Wi-Fi Catcher Network
Locator, 82
Windows XP
Device Driver Rollback, 106
enabling display settings for a
TV, 68
Files and Settings Transfer
Wizard, 26
Hardware Troubleshooter, 108
Help and Support Center, 13
hibernate mode, 42
Program Compatibility
Wizard, 97
reinstalling, 14, 108
standby mode, 41
System Restore, 108
wireless switch
description, 20
scanning for networks, 82
wizards
Files and Settings Transfer
Wizard, 26
Program Compatibility
Wizard, 97
WLAN
about, 76
card, installing, 124
See also wireless switch
WWAN. See Mobile
Broadband
Windows Firewall, 82
Index
191
192
Index
192
Index