StarTac.prt 3/7/00 9:44 Page 1 Welcome Congratulations! As the proud owner of a state-of-the-art Motorola cellular phone, product superiority is yours. All Motorola cellular phones are designed and manufactured to meet Motorola’s rigorous specifications and world-class quality standards. During development, our laboratory testing team took the StarTAC™ cellular phone through its paces. They cooked it, steamed it, shook it, shocked it, dusted it and dropped it—and the phone still worked! We are confident that the one you purchased will meet your own exacting standards. Thank you for choosing Motorola and, by all means, enjoy your StarTAC™ phone! 1 StarTac.prt 3/7/00 Contents 9:44 Page 2 Introduction The Works What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Introducing the Menu Features . . . . . . . . . . . . . . . . . 55 Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using Call Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Learn to monitor the length of your calls Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Package Content Options . . . . . . . . . . . . . . . . . . . . . 12 The Basics Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . 16 Turning the Phone On and Off . . . . . . . . . . . . . . . . . 28 Using the Smart Button . . . . . . . . . . . . . . . . . . . . . . 30 Contents Setting Tone Controls . . . . . . . . . . . . . . . . . . . . . . . . 63 Learn to personalize your phone’s tones Lock/Security Features . . . . . . . . . . . . . . . . . . . . . . . 68 Learn to restrict access to your phone Phone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Learn to adjust your phone’s operation Reference Information Placing and Ending Calls . . . . . . . . . . . . . . . . . . . . . 32 Accessory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Viewing Your Own Number . . . . . . . . . . . . . . . . . . . . 33 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Reading the Indicators . . . . . . . . . . . . . . . . . . . . . . . 34 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Basic Tone Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Memory Introduction to Using Memory . . . . . . . . . . . . . . . . . 38 Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Recalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 2 3 StarTac.prt 3/7/00 9:45 Page 4 What’s New? What would you say to a telephone that’s smaller than your wallet? Hard to believe… if you hadn’t already seen it with your own eyes. The company that brought you the world’s first commercially available portable cellular telephone has done it again! Motorola is proud to present the first generation of wearable phones. Breakthrough technologies bring you a phone so innovative it challenges the status quo. The StarTAC cellular phone is 23% lighter than our previous record holder, and a full 45% smaller! Just look what’s in store: Incredible Portability Your StarTAC phone is so small and light, you’ll always want it with you. Keep it in your purse or slip it in your pocket! Or clip it in its holster! Miniaturized Batteries StarTAC phone batteries are more portable than ever.… Get the same talk-time with less weight than previous Motorola cellular phone batteries. Easily carry a spare battery—or two! Smart Button Storing information with the StarTAC phone is a breeze.… Conveniently located for one-handed operation! Recall numbers, place calls, end calls and more. The Smart Button does it all! 4 Tip: If you are familiar with other Motorola cellular phones, you can use many of the same key sequences with your StarTAC phone. See page 15 for more details. 5 StarTac.prt 3/7/00 9:45 Page 6 Highlights Safety Information As one of the most sophisticated cellular phones around, your StarTAC phone offers exceptional features that make life easier, more organized and more fun! This small miracle of modern technology can help you … Important: Read this information before using your wireless handheld phone. receive calls discreetly with the VibraCall™ Alert function. (available on select models.) know when to charge with the Dedicated Battery Level Indicator. make calls in a flash with the Turbo Dial™ function. charge on the go with the Internal Rapid Charger and an AC Adapter or Cigarette Lighter Adapter. enjoy the convenience of Hands-Free operation with the Headset Jack. remember phone numbers with the internal Phone Book. monitor your calls with Displayed and Audible Call Timers. reduce roaming with two-system registration. As you explore the StarTAC phone, you will discover many more convenient and time-saving features that help you stay in touch with style. A number of accessory options are also available to tailor your cellular system to your individual needs, including special accessories for your car, travel accessories, battery chargers that will get you going in a flash, and more. Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. Exposure to Radio Frequency Energy In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones. Those guidelines are consistent with safety standards previously set by both U.S. and international standards bodies: American National Standards Institute (ANSI) C95.1 1992 National Council on Radiation Protection and Measurement (NCRP) Report 86 1986 International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996 Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the ANSI Standard (C95.1). The design of your phone complies with the FCC guidelines (and those standards). IMPORTANT To maintain compliance with the FCC’s RF exposure guidelines, if you wear a handset on your body use only the Motorola supplied carrying case, holster or other 6 7 StarTac.prt 3/7/00 Antenna Care Phone Operation 9:45 Page 8 Safety Information Safety Information body-worn accessory for this product and ensure that the antenna is at least 1 inch (2.5 centimeters) from your body when transmitting. Check the laws and regulations on the use of wireless telephones in the areas where you drive. Always obey them. Observe the following guidelines when using your phone while driving. Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments could damage the phone and may violate local agency regulations. Normal Operation: Hold the phone as you would any other telephone, with the antenna pointed up and over your shoulder. Tips on Efficient Operation: Observe the following guidelines to operate your phone most efficiently. Batteries 8 Give full attention to driving—driving safely is your first responsibility. Use hands-free phone operation, if available. Pull off the road and park before making or answering a call if driving conditions so require. Most modern electronic equipment is shielded from RF signals. However, certain equipment may not be shielded against the RF signals from your wireless phone. Extend your antenna fully. Pacemakers Do not touch the antenna unnecessarily when the phone is in use. Contact with the antenna affects call quality and may cause the phone to operate at a higher power level than otherwise needed. The Health Industry Manufacturers Association recommends that a minimum separation of six inches (6") be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Caution: All batteries can cause property damage, injury, or burns if a conductive material, such as jewelry, keys or beaded chains, touches exposed terminals. The material may complete an electrical circuit and become quite hot. To protect against such unwanted current drain, exercise care in handling any charged battery, particularly when placing it inside your pocket, purse, or other container with metal objects. When the battery is detached from the phone, your batteries are packed with a protective battery cover; please use this cover for storing your batteries when not in use. Driving Electronic Devices Persons with pacemakers: should ALWAYS keep the phone more than six inches from their pacemaker when the phone is turned on should not carry the phone in a breast pocket should use the ear opposite the pacemaker to minimize the potential for interference should turn the phone OFF immediately if you have any reason to suspect that interference is taking place 9 StarTac.prt 3/7/00 Electronic Devices (continued) 9:45 Page 10 Safety Information Safety Information Hearing Aids To avoid interfering with blasting operations, turn your phone OFF when in a “blasting area” or in areas posted: “Turn off two-way radio.” Obey all signs and instructions. Blasting Areas Turn your phone OFF and do not remove your battery when in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks from your battery in such areas could cause an explosion or fire resulting in bodily injury or even death. Potentially Explosive Atmospheres Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives. Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. Posted Facilities Turn your phone OFF in any facility where posted notices so require. Aircraft Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include, but are not limited to, fueling areas such as gas stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where fuel odors are present, e.g., if a gas/propane leak occurs in a car or home; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you normally would be advised to turn off your vehicle engine. For Vehicles Equipped with an Air Bag An air bag inflates with great force. Do NOT place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. Airline regulations prohibit using your phone while in the air. Switch OFF your phone before boarding an aircraft. 10 11 StarTac.prt 3/7/00 9:45 Page 12 Package Content Options Package Content Options The StarTAC phone comes equipped with a standard battery and an AC adapter to get you up and running. A whole new line of accessory options, now smaller and lighter than ever, can customize your cellular package for maximum performance and portability. Holster Cigarette Lighter Adapter Slim Main Battery with Battery Cover Standard Main Battery with Battery Cover StarTAC Personal Cellular Telephone AC Adapter Note: The detachable plug assembly included with your package can only be used for this power supply. Do not plug it into any wall outlet without the power supply. Slim Auxiliary Battery with Battery Cover Headset Desktop Charger (AC Adapter required) Your phone and accessories may not look exactly as pictured above. 12 13 StarTac.prt 3/7/00 Page 14 Phone Overview Phone Overview Retractable Antenna Extend for best performance. Volume Keys The upper and lower volume keys can adjust keypad, or earpiece and ringer volume. They also scroll through memory entries and menu features. Earpiece Ultra-compact phone speaker. (inside front cover) Headset Jack Provides a connection for an optional headset. Status Indicators IU (In Use)—Flashes when a call is in progress. • you the phone is beyond the • NSrange(NoofService)—Tells a cellular service area. When this indicator is lit, calls cannot be placed or received. (Roam)—Lets you know when your phone is • RMaccessing cellular service outside your home system. Illustration Reference (inside front cover) Smart Button The Smart Button can recall information from memory, place calls, end calls, select menu features and toggle features ON and OFF. The symbol “ ” in your display represents the Smart Button. Function Keys Turns the phone ON and OFF. Signal Strength Indicator Indicates the strength of the signal your phone is receiving. The stronger the signal, the better your chances of placing and receiving calls successfully. Acts as a “shift” key to access the secondary functions of other keys. Battery Level Indicator Tells you the amount of charge left in your battery. Stores phone numbers into memory. Alphanumeric Display Displays your input from the keypad, information recalled from memory, help and other messages. Ends phone calls. Recalls phone numbers from memory. Clears characters from the screen. Places or answers calls. and can be used to scroll through memory entries and menu features. Accessory Connector Provides the connection for an external power supply, vehicular accessories and data accessories. Microphone Positioned for convenient conversation. 14 15 The Basics Illustration Reference 9:45 StarTac.prt 9:45 Page 16 Battery Information Battery Information Your phone’s batteries are shipped in an uncharged state with protective covers on them. Save these covers; use them to carry batteries and to store batteries when they are not in use. The cover prevents objects from touching the battery terminals, thereby reducing the risk of injury or damage from a short circuit (see page 8). Removing the Auxiliary Battery Cover 1. Hold auxiliary battery securely with one hand. With your other hand’s thumb, push up on bottom of the cover. The Basics Battery Covers 3/7/00 Battery Covers 2. Continue to push up until the cover slides free of the pins on the bottom of the battery, then swing the cover outwards. To begin using your phone, just slip a battery out of its protective cover, install and charge the battery. Removing the Main Battery Cover 1. Press in release latch. 2. 2. Continue pushing in and upwards until battery slips free from its cover. 1. 2. Release Latch 1. Attaching the Main Battery Cover 1. Lower the side, opposite the release latch, into the cover. Attaching the Auxiliary Battery Cover 1. Slide the cover’s narrow end into the small grooved hook on the top of the auxiliary battery. 2. Push cover firmly so the base of cover slides past the pins on the auxiliary battery, then release. 1. Hook 2. Slip the side with the release latch down until it clicks. 1. 2. 2. Pins 16 17 StarTac.prt 3/7/00 9:45 Page 18 Battery Information Thanks to Motorola’s breakthrough technology, the StarTAC phone’s batteries are smaller and weigh less than any previous Motorola cellular telephone battery. Now it’s easier than ever to carry a spare or two. Main Battery Installation The main battery fits into the top of your phone like a ski boot fits into a ski. The Basics Battery Information The Main Battery 1. Place the battery’s “toe” into the compartment as shown. 1. Auxiliary Battery Your StarTAC phone can use two batteries at the same time. With an auxiliary battery attached to the back of the phone, you get even more talk-time. This is in addition to the talk-time you receive from your main battery. 2. Press its “heel” down until you hear it click into place. 2. Now you can use any single battery or battery combination to fit your individual needs. You can even extend your talk-time by attaching an auxiliary battery at any time, without interrupting your call. Main Battery Removal To remove the main battery: Auxiliary Battery 1. Turn your phone OFF. 2. Pull the release latch back toward battery and lift the battery out. Release Latch Tip: If two batteries are attached, the phone uses the auxiliary battery first. 18 Tip: If you have a charged auxiliary battery attached to your phone, you can remove and change your main battery during a call. 19 StarTac.prt 3/7/00 Page 20 Battery Information Battery Information Auxiliary Battery Installation The auxiliary battery clips onto the back of your phone: Battery Level Indicator The three bar segments on your phone’s Battery Level Indicator display the amount of charge remaining in your battery. The more segments visible, the greater the charge. 1. Place the hook located on the narrow end of the battery into the slot on the back of the phone. 2. Pull the battery downward and toward the bottom of the phone. 3. Release the battery so that it clicks upward into place. Make sure that the bottom of the battery is firmly attached. 1. The Basics The Auxiliary Battery 9:45 Battery Levels For a detailed battery level reading: You will see: Press then press B______ Main If you are using an auxiliary battery with the main battery the display will indicate which one is in use. High Low You will see: B___ ___ or Main 2. B______ Aux Low Battery Signals No bar segments will be highlighted. 3. “ Low Bat” will appear in the display. A short tone will play periodically. Auxiliary Battery Removal To remove the auxiliary battery: Check your display to confirm low battery signals: 1. Pull the battery down and away from the phone. 2. Lift the battery’s hook out of the slot on the back of the phone. 2. Tip: If you have a charged main battery attached to your phone, you can remove and change your auxiliary battery during a call. 20 You will see: Press then press B_ Low Bat or B Low Bat 1. 21 StarTac.prt 3/7/00 9:45 Page 22 Battery Information Battery Types Your StarTAC phone can use either Lithium Ion (LiIon) or Nickel Metal Hydride (NiMH) batteries. Batteries are available in a variety of sizes: Slim, Standard, and Extra Capacity. Auxiliary Batteries With an auxiliary battery attached, you can get even more talk-time and standby-time, in addition to your main battery. You can use any auxiliary battery with any main battery to fit the way you use your phone. Main Battery Talk and Standby Times: Slim Main Battery (Lithium Ion) E•P up to 60 minutes talk-time or 12 hours standby-time Standard Main Battery (Nickel Metal Hydride) up to 60 minutes talk-time or 12 hours standby-time Standard Extra Capacity Main Battery (Lithium Ion) E•P The Basics Battery Information Auxiliary Battery Talk and Standby Times: Times listed in this table reflect the capacity of the auxiliary battery shown. For a complete measure of talk-time or standby-time, simply combine the time shown for your main battery to the time shown for your auxiliary battery. Slim Auxiliary Battery (Lithium Ion) E•P up to 90 minutes talk-time or 19 hours standby-time* up to 110 minutes talk-time or 19 hours standby-time Keep in Mind: Talking on the phone uses more energy than leaving it idle; the more talk-time you use, the less standby-time you’ll have and vice versa. *In addition to any main battery. 22 23 StarTac.prt 3/7/00 9:45 Page 24 Battery Information Using the Internal Charger Believe it or not, there’s a battery charger built right into your phone! Using either the AC adapter or cigarette lighter adapter, you can plug your phone directly into a power supply and charge attached batteries—whether the phone is ON or OFF. When the internal charger is in use, and the phone is ON, you can still place and receive calls. Just remember, talking on the phone requires energy, so charging will take more time. Using the Desktop Charger The desktop charger’s front pocket can charge batteries while they are attached to your phone, and the rear pocket can charge batteries separately. 1. Plug the AC adapter or cigarette lighter adapter into the accessory connector on the bottom of your phone as shown, with the release tab facing up. The Basics Battery Information First plug the AC adapter into the back of the charger, with the release tab facing up. Plug the other end of the AC adapter into an AC wall socket, and you can begin charging your batteries. With battery(s) attached, place the phone into the charger’s front pocket. You can also charge an extra auxiliary or main battery in the rear pocket as shown: 2. Plug the adapter into the appropriate power source. In some cars, the ignition must be ON to use the cigarette lighter. When both batteries are fully charged the battery icon will cease flashing and become solid. PU SH What you will see when charging: While your phone is charging, regardless of whether your phone is turned ON or OFF, the battery icon will flash. Front Pocket Rear Pocket Note: The detachable plug assembly included with your package can only be used for this power supply. Do not plug it into any wall outlet without the power supply. Tip: When you charge the main and an auxiliary battery, the main battery will be charged first. Release Tab SH PU Desktop Charger and Internal Charging Time The phone’s batteries charge in about one to two hours, individually, depending on the battery. Allow extra time if you are charging more than one battery. 24 25 StarTac.prt 3/7/00 9:45 Page 26 Battery Information Desktop Charger Indicator Lights Red means the battery is charging. performance. If your charging system is not communicating with the battery, your phone will beep and display an Invalid Battery message each time you power up the phone or replace the battery. Your phone is alerting you that you do not have charging capabilities with this battery. There are several reasons why your battery might not be communicating. The most likely reason is that the battery you purchased is not a Motorola original and the battery does not have the appropriate communication technology built into it. All Motorola batteries are built with the appropriate communication technology. We recommend that you use Motorola original batteries and accessories and that you store your batteries in the protective battery cover that comes with the phone. Flashing yellow means the battery is waiting its turn, or that the battery is out of temperature or voltage range. If the battery is out of range, rapid charging will begin when the battery is in range. Green means the battery is charged within approximately 90% of its capacity and can be used. An additional hour of charging will bring your battery up to 100% capacity. Flashing red indicates that the battery is damaged and cannot be charged. Charging Two Batteries on the Phone When you charge your phone with a main and auxiliary battery attached, the main battery will be charged first. To find out which battery is being charged: You will see: Tip: “ Aux” will be displayed in place of the “ on” message when the auxiliary battery is in use or charging. Press then press Chrging Aux or Chrging Main Leaving Batteries in the Charger Lithium Ion batteries are different from other batteries in that you can leave them in the charger as long as you like. Nickel Metal Hydride batteries should not be left in the charger for more than 24 hours. Expert Performance (E•P ™) Charging System Your Motorola cellular phone implements the Motorola Expert Performance (E•P ™) charging system. This system allows the charger that is built into the phone to communicate with the battery. Based on this communication, the charger can tailor the charging cycle to optimize 26 The Basics Battery Information Quick Change Power Source The quick change feature lets you switch power sources without losing the call in progress. If you hear a low battery warning while you are in a call, just plug in the cigarette lighter adapter, or replace it with a fully charged battery. Quick Change Battery Replacement You can also remove your phone’s battery and replace it with a charged spare without losing the call in progress. If you hear a low battery warning while you are in a call, quickly switch batteries and resume your conversation. Keep in Mind: A quick change must be completed within three seconds to avoid losing the call in progress. Just give your party on the line a warning before beginning this procedure. Caution: To prevent injuries or burns, do not allow metal objects to contact or short circuit the battery terminals (see page 8 for additional safety information). Tip:To extend battery life, do not leave a Nickel Metal Hydride (NiMH) battery in the charger for more than 24 hours. 27 StarTac.prt 3/7/00 Page 28 Using the Phone Using the Phone The next ten pages in this section will tell you everything you need to know to operate your StarTAC cellular phone. Read them once, and you may never need to pick up this manual again. But if you would like to learn some quick and useful features, take a look at “Using Memory.” Once you discover these convenient time-savers, you may wonder how you ever lived without them! Hold your cellular phone as shown below, with the antenna fully extended and pointing up and over your shoulder. For best performance, make sure your hand is not covering the antenna. Optimal Phone Position To slip your StarTAC cellular phone into its holster, make sure the main battery is facing the inside of the holster. Just clip the holster onto a belt, purse or briefcase and you’ll always have it with you! Wearing the Phone The Basics Turning the Phone On and Off 9:45 Follow these steps to turn your phone ON: 1. Extend antenna Extend the antenna for best performance. 2. Open phone Open your phone to expose the keypad. 3. Press Press once to turn the phone ON. again to turn the phone OFF. 1. 2. 3. Tip: “ Aux” will be displayed in place of the “ on” message when the auxiliary battery is in use or charging. 28 What you will see: Each time you turn ON your phone, it performs a self-test to let you know your phone is operational. When the self-test is finished, the display reads, “ on” or “ Aux” and you’re ready to go. To conserve energy, your phone may turn off its lights and most indicators when in standby mode. Don’t worry, the display will come back the next time you press a key or open the phone. 29 StarTac.prt 3/7/00 9:45 Page 30 Using the Smart Button The new Smart Button simplifies the use of the StarTAC phone by allowing you to place calls, end calls, enter the menu system, toggle features ON and OFF, and select items in the display. The Smart Button’s central location, the middle key on the left side, makes it easy to feel, easy to find—easy to use. Place Calls 1. Enter number The Basics Using the Smart Button Enter the number you want to call, for example: 555-1234. You can also use any method you choose to recall a previously dialed or stored number. You will see: The symbol “ ” in your display represents the Smart Button. 2. Press & hold to place the call. Dialing 5551234 End Calls When you are finished with a call, The Smart Button 1. Press & hold until you hear two tones. 2. Press again to end the call. To EndCall Once at your fingertip, use the Smart Button to: Select Items in the Display The most basic use of the Smart Button is to select. Whenever the phone offers you a choice, such as a ringer setting, press the Smart Button to select the one you want. Toggle Features ON and OFF Some of your phone’s features toggle ON and OFF. Use the upper or lower volume key to scroll to the desired feature and press Smart Button to toggle. Enter the Menu System The StarTAC phone’s menu system can be quickly accessed with the following key sequence: Press 30 then press 31 StarTac.prt 3/7/00 9:45 Page 32 Receiving Calls First check that your phone is ON. To place a call: Your phone must be ON to receive calls. To answer a call: 1. Extend antenna Extend the antenna completely for best performance. 1. Extend antenna Extend the antenna completely for best performance. 2. Enter number Enter the number you want to call, for example: 555-1234. 2. Press or open the phone when the phone rings. to erase one digit at a time if you make a mistake. To end a call: Press Press & hold to clear the entire entry. until you hear two tones. Dialing 5551234 or Press to place the call. To end a call: Press or close the phone to “hang up” your cellular phone. or You will see: 3. Press & hold Press The Basics Placing and Ending Calls or close the phone to “hang up” your cellular phone. Press & hold until you hear two tones. then Press again to end the call. To EndCall Unanswered Call Indicator Even with personal cellular technology, sometimes you are not available to answer every call. While your phone is ON, it alerts you with the message, “ Call.” or Press Press & hold then Press until you hear two tones. To EndCall again to end the call. Viewing Your Own Number To find out your cellular phone’s number: Press You can dial phone numbers with up to 32 digits, but only the last digits will appear in the display. Press to see the entire phone number. The phone will take you to the beginning of the phone number, then flash digits until the end of the number is reached. 32 to erase the message, and you can begin placing calls again. then press . Tip: To make answering calls even easier, try the Multiple Key Answer feature on page 88. 33 StarTac.prt 3/7/00 9:45 Page 34 Reading the Indicators 2 3 4 on 5 Strong Weak Signal Strength Indicator (1) The Signal Strength Indicator (SSI) tells you the strength of the connection between your phone and the local cellular system. A strong signal increases your chances of placing and receiving calls. You may see low signal strength if you’re in a fringe area of the cellular system. Buildings, tunnels and bad weather could block or interfere with reception. If the display goes blank to conserve energy, the SSI’s lights flash one at a time up to the signal level you are receiving. In Use Indicator (2) The In Use (IU) Indicator flashes when a call is in progress. No Service Indicator (3) If you travel beyond the range of a cellular system, the No Service (NS) Indicator will flash to let you know that calls cannot be placed or received from your location. Roam Indicator (4) The Roam (Rm) Indicator lights up when your phone accesses a cellular service outside your local cellular system. When you leave your cellular service area, your phone roams or seeks another cellular system until it finds one. Battery Level Indicator (5) The three bar segments on the phone’s Battery Level Indicator show the amount of charge remaining in your battery. The more segments you see, the greater the charge. Press , then press for more battery information. When your battery is low, the phone alerts you three ways: The Basics 1 Reading the Indicators High No bar segments will be highlighted. “ Low Bat” will appear on your screen. Low A short tone will play periodically. If you ignore these warnings, the phone will automatically turn itself OFF when the battery is on its last legs. Just charge the battery to resume normal operation. Power/Status Indicator When you are wearing your phone in its holster or just carrying it, the Power/Status Indicator on the top of the phone gives you all the information you need when the phone is closed. Read the chart below to find out what your phone is trying to tell you. Incoming call Alternating Red/Green In Service Flashing Green No Service Flashing Red Roam: home type system Yellow, slow flash Roam: non-home type system Yellow, fast flash Power/Status If your phone finds another cellular service, of the same system type as your local service, the Roam Indicator flashes slowly. If it finds a different system type, it will flash quickly. 34 35 StarTac.prt 3/7/00 Page 36 Redialing Numbers Basic Tone Controls Sometimes the cellular system is busy and you may hear a fast busy signal. With Automatic Redial, your phone will call continuously for the next four minutes. When it makes a connection, the phone will ring or vibrate. When the person you are calling answers, you can begin talking. The upper and lower volume keys can be used to adjust both the earpiece and the ringer volume. As you press these keys, the phone’s speaker will demonstrate the current volume level. You will see: Press or press if you hear a fast busy signal. Redial The Basics Automatic Redial 9:45 Adjusting Volume To adjust earpiece and keypad volume: Press or to raise or lower the volume. To adjust ringer volume: 1. Press If the call does not go through after four minutes: Press or press call attempt. to continue the If you hear an ordinary busy signal, try this sequence. It only works if the cellular system is busy with incoming calls. 1. Press to hang up. 2. Press or to raise or lower the volume. If you need some privacy while a call is in progress, try muting the microphone—you will be able to hear the party on the other end, but he or she will not hear you. Muting the Microphone You will see: 2. Press Display Last Ten Numbers Dialed or press to place a call to the last number you dialed. Dialing 5551234 This feature makes it easy to call any one of the last ten numbers you’ve dialed. 1. Press then press , The display will show the last number you dialed. 1. Press then press to mute the microphone. 2. Press then press again to resume normal conversation. Mute In situations where ringing may not be appropriate, or in noisy places where you may not hear your phone, select the VibraCall function for silent vibration with this quick sequence: You will see: 36 2. Press or to scroll through the last ten numbers, starting with the most recent call. 3. Press & hold or press Dialing to call the number 5551234 in your display. Press Silent Vibration Mode (optional) then press Vibrate to toggle between Only ringer and vibraor tion mode. Ring Only 37 StarTac.prt 3/7/00 9:45 Page 38 Making the Most of Memory Do you have places to go and people to see? Too many phone numbers to remember? Let your phone remember them for you. Your StarTAC phone’s internal Phone Book can store up to 99 names and numbers for easy access on the go. Each phone number is stored in a “memory location” numbered 01-99. You can arrange your Phone Book for convenient recall by storing related numbers in groups of ten. For example, store your ten most frequently called numbers in locations 01-09, then you can use the Turbo Dial function to call them with the push of a key. You could store business phone numbers in locations 10-19, family numbers in 20-29, friends in 30-39, and so on. In this chapter you will learn how to: store names and numbers into the Phone Book. recall phone numbers from memory. dial in a flash with the Super Speed Dial and Turbo Dial functions. Note: Follow these symbols as a guide for using the keys on the side of your phone. 38 Using Memory Using Memory You can also store names to help identify phone numbers. Later you can easily recall numbers either by memory location or by name. If someone you know has more than one phone number, you could quickly recall the number you need by storing it with a descriptive name, for example: SMITH J HOME SMITH J WORK SMITH J PAGER Press to scroll up The possibilities are endless, so give it a try! Press to select When you feel ready for more, try the advanced storing features in the next chapter. Press to scroll down 39 StarTac.prt 3/7/00 9:45 Page 40 Entering Names To take advantage of your phone’s internal Phone Book, you’ll first want to store some names and numbers into memory. With a little practice you’ll find it’s a piece of cake! When the display shows “ Alpha Or ,” you can use the keypad to produce any letter in the alphabet by pressing the numeric keys one or more times. Just use the letters printed on each key as a guide and you can’t go wrong. For example, press to enter the letters “A,” “B,” or “C” as shown: 1. Enter number Enter the phone number you want to store. press 1 time to insert an “A” press 2 times to insert a “B” press 3 times to insert a “C” You will see: 2. Press 3. Enter location to begin storing. Locatn The phone will __ prompt you for a memory location. Enter the twoAlpha digit memory Or location where you want the sequence stored. To enter a name into the Phone Book: 1. Enter letter Enter a letter by pressing a key as many times as necessary. 2. Press to advance the cursor to the next space. or Press to store the sequence in the first available location. or Enter digit Enter the first digit of the memory location and press to store the sequence in the first available location beginning with that digit. 4. Enter name Enter a name to identify the phone number, or skip this step and continue with step 5. (See the next page for details on entering names.) 5. Press or press when you are finished entering the name. Your phone will confirm your entry by displaying the information you stored. Using Memory Storing Names and Numbers Press 3. Continue storing or press to erase a letter if you make a mistake. Continue with step 5 on the previous page when you are finished entering the name. This is easier than it looks, so give it a try! Tip: The “ ” symbol in your display represents the Smart Button. 40 41 StarTac.prt 3/7/00 Recall by Name 9:46 Page 42 Recall from Memory Recall from Memory Once you have stored names and numbers, you can recall them alphabetically and immediately place calls. With one press of the Smart Button you have instant access to the name directory. What could be easier? Here’s an easy way to erase a memory entry: 2. Press or Press Recall the entry by name that you want to erase. 2. Press to clear the entry. 3. Press to confirm that you want to erase the entry. once to enter your name directory. to scroll to the name you are looking for. or Enter letter 1. Recall Using Memory 1. Press Clear an Entry Enter the first letter of the name you want to recall from memory. The display will show the first name beginning with that letter. if you want to see the number stored with the name. Each name and number you store is placed in a memory location numbered 01-99. Once you have stored names and numbers, you can recall them by memory location. 1. Press (This step is optional.) 2. Enter location Enter the two-digit memory location of the phone number you’re looking for. You will see: 3. Press & hold or press Dialing to call the number 5551234 you selected. 4. Press or close the phone to end the call. Recall by Memory Location You will see: 3. Press & hold or press Dialing to call the number 5551234 you selected. 4. Press or close the phone to end the call. or or 42 Press & hold until you hear two tones. then Press again to end the call. To EndCall Press & hold until you hear two tones. then Press again to end the call. To EndCall 43 StarTac.prt 3/7/00 Super Speed Dial 9:46 Page 44 Scratchpad If you know the memory location of the number you want to call, try the Speed Dial function: In addition to your internal Phone Book, you also have a built-in Scratchpad for quick notes on the fly. The Scratchpad remembers the last phone number that was on your display. If you are on the phone and your party gives you another number to call, enter the number into the Scratchpad to place the call later. 1. Enter location Enter the two-digit memory location (01-99). You will see: 2. Press & hold to place the call. Dialing 5551234 or Press Turbo Dial to place the call. The Turbo Dial function lets you dial numbers stored in locations 01-09 with the push of a button: You will see: Press & hold a number on Dialing the keypad, 5551234 through and your call is placed! Your phone’s Priority Call feature gives you fast access to any number stored in location 01. To learn how to activate this feature, see page 72. 44 1. Enter number Enter the number into the keypad. (The person on the line will hear tones as you dial.) 2. Press to end the call you are currently in, if necessary. 3. Press to call the number in the Scratchpad. Using Memory Recall Shortcuts You can also store numbers while you are in a call. 1. Enter number Enter the number into the keypad. (The person on the line will hear tones as you dial.) 2. Press and continue storing with step 3 on page 40. 45 StarTac.prt 3/7/00 Pause Dialing 9:46 Page 46 Advanced Storing If you often find yourself calling Voice Mail systems, banking by phone or using other automated calling systems, you will appreciate the one-key convenience of Pause Dialing. Simply save the access numbers as a linked sequence, and you’ll never need to enter them again! 4. Enter numbers Here’s how it works: when you call automated systems, a recorded message prompts you for PIN numbers, Voice Mail numbers, etc. You can store these numbers in your phone’s memory, separated by “pauses”— special characters that tell your phone to wait before sending additional numbers. To use your stored sequence, simply recall it and press and hold the smart button or press to place the call. When the recording prompts you for information, just press the Smart Button or press and your phone will send the next set of numbers that you stored. Press the Smart Button or press as many times as necessary to transmit all the numbers. 1. Enter number 2. Press then press 3. Press to insert a pause into the sequence. Insert Pause o Pause Dialing * 5. Insert pause Insert another pause and enter the next group of numbers by repeating steps 2 through 4 as many times as necessary. You can store up to 32 digits, including pauses. When you’ve entered the entire sequence, store it as you would any phone number. 6. Press to begin storing. 7. Enter location Enter the twoAlpha digit memory Or location where you want the sequence stored. 8. Enter name Enter a name for your sequence. (See page 41 for details.) 9. Press when you are finished entering the name. Your phone will confirm your entry by displaying the location, number and name you stored. Enter the phone number you use to access the automated system. You will see: Enter the next group of numbers, for example, an account number or PIN number. If the automated system requires a or #, enter those symbols, too. Using Memory Advanced Storing Locatn __ Tip: You can use the Smart Button instead of 46 47 StarTac.prt 3/7/00 Page 48 Advanced Storing Advanced Storing Like Pause Dialing, you can store calling card access numbers, separated by pauses, for easy recall later. You can also store a Number Character in the sequence to save a place for the number you will be calling when you use your calling card. 7. Press to insert the ‘N Character into the sequence. This special character saves a place for the phone number you will be calling. The number will be inserted into the sequence automatically when you place the call. You can protect your calling card information with your phone’s security features. See pages 68-76 for details. 8. Press then press 1. Enter numbers Enter the phone number you use to access your calling card system, usually a 1-800 phone number. Skip this step if you only dial 0. then Press Storing Calling Card Information to insert another pause, as in steps 2 and 3. 9. Enter numbers Enter your calling card PIN number. 10. Press to store your calling card sequence. 11. Enter location Enter the twoAlpha digit memory Or location where you want the sequence stored. 12. Enter name Enter a name for your sequence. (See page 41 for details.) 13. Press when you are finished entering the name. Your phone will confirm your entry by displaying the location, number and name you stored. You will see: 2. Press then press 3. Press to insert a pause into the sequence. 4. Enter numbers Enter the next group of numbers. For example, some long distance carriers require you to dial a 0 before the number you are calling. 5. Press 6. Press 48 then press to scroll to the Number Character. Insert Pause o Insert Pause o Insert Num 'N Locatn __ 49 Using Memory Storing Calling Card Information 9:46 StarTac.prt 3/7/00 Page 50 Advanced Storing Editing a Memory Location After you’ve stored your calling card information, just recall the information, enter the number of the person you are calling, and your phone will do the rest. After you have stored names and numbers into the Phone Book, you can edit the information or erase entries at any time. Edit by Name Using Memory Placing a Calling Card Call 9:46 You will see: 1. Recall Recall the calling card information you’ve stored (see page 48). 2. Press before entering number. 3. Enter number Enter the phone number you want to call, including the area code. You may enter the number manually, by location, or recall. 4. Press & hold or press Dialing to place the call. 1800555 Your phone will dial the number to access your long distance provider. 5. Press Enter Number or press to send the next group of numbers when the recording prompts you. The phone will automatically insert the selected number to call at the appropriate spot in the sequence. 6. Send numbers Repeat step 5 to send the next group of numbers as many times as necessary. 7. Press or close the phone to end the call. 1. Press once to enter your name directory. 2. Press or to scroll to the name you are looking for. 3. Press to begin editing the phone number. The display will show the phone number. 4. Press to erase one digit at a time. Press & hold to erase the entire number. Enter numbers Enter your changes to the phone number. 5. Press when you finish editing the phone number. 6. Enter location Enter the two-digit memory location where you want to store the changed number. The display will show the name stored with the phone number you are editing. Locatn __ or 50 Press & hold until you hear two tones. then Press again to end the call. To EndCall 51 StarTac.prt 3/7/00 9:46 Page 52 Editing a Memory Location Edit by Name 7. Press Enter your changes to the name. (See page 41 for details on entering names.) 8. Press Change? when you finish editing the name. The display will show the new information and ask if you want to save your changes. 9. Press to save your changes. Your phone will confirm your entry by displaying the location, number and name you stored. or Press to leave the information unchanged. Enter location Enter a new two-digit memory location to avoid overwriting the information in the current location. 10. Press Locatn __ You will see: 1. Press and the 2-digit memory location you want to edit. 2. Press when you finish editing the phone number. 3. Enter location Enter the two-digit memory location where you want to store the changed number. The display will show the name stored with the phone number you are editing. 4. Press to erase one letter at a time or skip this step to leave the name unchanged. Enter letters Locatn __ Enter your changes to the name. (See page 41 for details on entering names.) 5. Press Change? when you finish editing the name. The display will show the new information and ask if you want to save your changes. 6. Press to save your changes. Your phone will confirm your entry by displaying the location, number and name you stored. to exit the menu. Edit by Number Using Memory Enter letters to erase one letter at a time or skip this step to leave the name unchanged. Editing a Memory Location or Press to leave the information unchanged. Enter location Enter a new two-digit memory location to avoid overwriting the information in the current location. 7. Press 52 Locatn __ to exit the menu. 53 StarTac.prt 3/7/00 9:46 Page 54 Features This feature determines the order in which the Phone Book displays information. When you recall information by location and Number Preference is ON, you will first see the stored phone number and must press to see the associated name. When Number Preference is OFF, the Phone Book displays the name first and you must press to see the associated phone number. Introducing the Menu Features The StarTAC cellular phone is loaded with amazing features that can help make life easier, more productive and just a bit more exciting. The phone’s simple menu system will help you find what you need quickly and easily. You will see: Shortcut Press then press the Smart Button, then , and continue with step 4. 1. Press then press to enter the menu features. 2. Press to scroll to the Number Preference feature. 3. Press 4. Press 54 Number Pref On or Number PrefOff You can navigate through the menu system using the three keys located on the left side of the phone. Use the upper and lower volume keys to scroll and to control volume. Use the middle Smart Button to choose menus and functions. This manual uses these symbols to instruct you to use the Smart Button and the upper and lower volume keys. Press to scroll up Press to select Press to scroll down The Menu Shortcut Experienced Motorola Users: Watch for the “Shortcuts.” You will find many of the same key sequences you have used with other Motorola models! Navigating the Menu to toggle the feature ON or OFF. to exit the menu, or you may scroll to other features. 55 Features Number Preference StarTac.prt 3/7/00 9:46 Page 56 Road Map To enter your phone’s menu system, simply follow these steps: 1. Press then press to enter the menu features. 2. Press or to scroll through the menu selections. Indiv TimrO ff page 59 to exit the menu. Detailed instructions within this chapter describe the operation of all features. Scrpad Tone On page 67 Now it’s time to take the plunge. Move at your own pace, experiment, and have some fun! Ringer Style 1 page 65 Previous User Compatibility If you are already familiar with previous Motorola cellular phones, you can use your phone’s and keys to scroll through the menu system. Ring Or Vib Sel page 64 Keypad Tone On page 66 Au to AnsrOff page 90 MultKey AnsrOff page 88 Open to Ansr On page 89 56 Priorty Call On page 72 Auto HF On page 88 Features 3. Press One Min TimrOff page 60 Auto LockOff page 70 Number Pref On page 54 Call Rcv On page 87 Extend Talk On page 97 Remind Msg Off page 96 Select Languag page 83 PIN InActiv page 84 57 StarTac.prt 3/7/00 9:46 Page 58 Call Timers View Cumulative Timer Your phone’s Call Timer features give you a variety of options for managing your time. You can monitor the length of individual calls, set a timer to track monthly usage, or have the phone alert you at intervals that you specify. This is a non-resettable timer that keeps track of your phone’s total air-time (in minutes). In this section you will learn how to: Reset Timer Press then four times for a quick look at this timer. monitor the length of your calls. View Individual Call Timer Keep in Mind: The shortcuts will not work if the Reset Timer is already set at zero. You can view the air-time of the most recent call or the call in progress (in minutes and seconds) at any time using this feature. The Individual Call Timer resets before you place the next call and when you turn the phone OFF. You can also choose to have the timer display automatically while calls are in progress with the Automatic Display feature on page 59. Press then twice for a quick look at this timer. Press then , , to reset the timer. Auto Display Timer When you turn this feature ON, your phone will automatically display your air-time in minutes (XX) and seconds (YY) during and after each call. You will see: View Resettable Call Timer You can track how much air-time you have accumulated during any time period you choose. Use this feature to view the time elapsed, and follow the instructions below to reset the timer. Press 58 then three times for a quick look at this timer. Call Timers program audible timers for your individual needs. Scroll over to this feature at the beginning of each billing cycle and you will always be in the know. After you reset the timer, it will continue to keep track of your air-time (in minutes) until you reset it again. set and view the resettable timer for long-term monitoring. 1. Press then press to enter the menu features. 2. Press to scroll to Individual Timer. Indiv TimrOff or Indiv Timr On Shortcut Press then press the Smart Button, then , and continue with step 3. Tip: Activating the Auto Display Timer may reduce standby-time or talk-time. 59 StarTac.prt 3/7/00 9:46 Page 60 Auto Display Timer Programmable Timers 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. You can set this timer to beep during your calls at an interval that you select—from 11-999 seconds. Like the One Minute Audible Timer, you will hear the beep 10 seconds before the end of each interval, and the party on the other end will not hear the beeps. Repeating Audible Timer (optional) You will see: One Minute Audible Timer (optional) 2. Press then press to enter the menu features. to scroll to Repeating Timer. Repeat TimrOff or Repeat Timr On You will see: 3. Press Shortcut Press then press the Smart Button, then , and continue with step 3. 60 1. Press 2. Press then press to enter the menu features. to scroll to One Minute Timer. The prompt to enter seconds will appear only if you have turned the feature ON. If you have turned it OFF, you will see: One Min TimrOff or One Min Timr On 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. to toggle the Enter feature ON or OFF. Seconds Shortcut Press then press the Smart Button, then , and continue with step 3. Audible then TimrOff Repeat TimrOff 4. Enter seconds Enter the number Beep At XXXSecs of seconds you would like between audible beeps. 5. Press Set At to set the timer. XXXSecs The phone will confirm by displaying your entry. 6. Press to exit the menu, or you may scroll to other features. 61 Call Timers Turn this feature ON to hear an audible beep 10 seconds before the end of every minute during a call. Don’t worry, the party on the other end will not hear the beeps. 1. Press StarTac.prt 3/7/00 Single Audible Timer (optional) 9:46 Page 62 Programmable Timers Tone Controls Like the Repeating Timer, you can set the Single Timer to beep at a time that you select—from 11-999 seconds. It will beep once during each call, 10 seconds before the end of the interval. The party on the other end will not hear the beeps. If you’ve been reading along diligently, this may be a good time for a break—put your feet up and have some fun with the Tone Controls. Use these features to select silent vibration mode, personalize your phone’s beeps, blips and buzzes—or turn them OFF for some peace and quiet. You will see: 1. Press then press to enter the menu features. In this chapter you will learn how to: choose from nine different ringer styles. Single Shortcut Press then press the Smart Button, then , and continue with step 3. 2. Press to scroll to Single Timer. TimrOff or Single Timr On 3. Press silence the keypad. silence the Scratchpad. Enter Seconds Tone Controls to toggle the feature ON or OFF. activate and deactivate the VibraCall function. The prompt to enter seconds will appear only if you have turned the feature ON. If you have turned it OFF, you will see: A u d i b le then T i m r O ff 4. Enter seconds 62 Single TimrOff Beep At Enter the number XXXSecs of seconds you would like before a beep. 5. Press Set At to set the timer. XXXSecs The phone will confirm by displaying your entry. 6. Press to exit the menu, or you may scroll to other features. 63 StarTac.prt 3/7/00 9:46 Page 64 Ringer or Vibrator Selection (optional) Select Ringer Style Using this innovative feature, you can choose to be alerted to incoming calls using the vibrator, ringer, both or neither. Motorola’s VibraCall option is ideal for situations where ringing may not be appropriate, or in noisy places where you might not hear the ringer. The StarTAC phone gives you nine different ringer styles to choose from. After you choose a style, the phone will give you a brief sample of your new alert sound, or vibrate if you have the VibraCall function selected. You will see: Shortcut 1 Press then press to toggle the VibraCall function ON and OFF. Shortcut 3 Press then press the Smart Button, then , and continue with step 3. to scroll to Ringer or Vibrate selection. 3. Press to select this feature. The display will show your current ringer setting. 4. Press or to scroll through your choices: Vibrate Only Ring Only Ring On Vib On RingOff Vib Off When both the ringer and vibrator are ON, the phone alerts you by vibrating for three ring cycles and then ringing. 5. Press then press to enter the menu features. 2. Press Ringer to scroll to Ringer Style. The phone Style X will show your current ringer style’s number. 3. Press Select to select this feature. You will 1-9 hear a sample of your current ringer style. 4. Enter number Press through to hear the different ringer styles, or you may scroll through the ringer styles. 5. Press when you reach the ringer style you want. 6. Press to exit the menu, or you may scroll to other features. Ring Or Vib Sel 2. Press 6. Press 64 then press to enter the menu features. 1. Press when you reach the setting you want. Tone Controls Shortcut 2 Press then press the Smart Button, then , and continue with step 3. 1. Press You will see: Ringer X Set to exit the menu, or you may scroll to other features. 65 StarTac.prt 3/7/00 9:46 Page 66 Keypad Tones Scratchpad Tones Keypad tones are the sounds you hear when you press any key on the phone. If you want to be discreet, use this feature to silence the audio feedback from the keypad. Scratchpad tones are the tones that your phone sends to access automated calling systems like Voice Mail. If you don’t want your party to hear these sounds when you use the Scratchpad, turn the Scratchpad tones OFF. Keep in Mind: The other party will still hear tones. You will see: You will see: 1. Press Shortcut Press then press the Smart Button, then , and continue with step 3. 1. Press then press to enter the menu features. 2. Press 2. Press to scroll to Keypad Tones. Keypad Tone On or Keypad ToneOff to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Note: If you turned the Scratchpad tones OFF, but you want to access a tone-activated system like Voice Mail, place your call, enter the numbers you need to transmit, then: Press 66 Scrpad to scroll to Tone On Scratchpad Tones. or Scrpad ToneOff then press to send the tones. Shortcut Press then press the Smart Button, then , and continue with step 3. 67 Tone Controls 3. Press then press to enter the menu features. StarTac.prt 3/7/00 9:46 Page 68 Lock/Security While you probably would not want to leave your phone unattended, the StarTAC cellular phone has a number of built-in security features to prevent unauthorized use. You can keep your personal information safe and restrict call placement while lending your phone to other people. In this chapter you will learn how to: lock and unlock your phone. place Priority calls. change your lock code. restrict call placement and memory access. reset or clear your phone’s settings. Lock/Security 68 69 StarTac.prt 3/7/00 9:46 Page 70 Manual Electronic Lock Automatic Electronic Lock Shortcut Press then press the Smart Button, then , and continue with step 3. When you turn this feature ON, your phone will automatically lock itself each time the phone is turned OFF. You will see: 1. Press 2. Press Locking the Phone 1. Press You will see: then press to enter the menu features. to scroll to Automatic Lock. You can lock your phone manually at any time to help prevent unwanted use. Once locked, you can leave your phone ON or turn it OFF and the phone remains locked. 2. Press & hold Auto LockOff or Auto Lock On 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. “LOCK” is printed on 3. Press for at least one full second. Lock ? as a reminder. or press to lock your phone. Locked Unlocking you phone is quick and easy. Once your phone is ON, just enter your three-digit lock code to unlock your phone. (See page 73.) Unlocking the Phone You can still receive calls when the phone is locked. Follow these steps to answer the incoming call. Enter your three-digit lock code. 2. Press or press Lock/Security 1. Enter code to receive the call. Tip: If you have forgotten your lock code, try pressing , , or the last three digits of your cellular phone number. 70 71 StarTac.prt 3/7/00 Shortcut Press then press the Smart Button, then , and continue with step 3. 9:46 Page 72 Priority Call Secure Options Sub-Menu When Priority Call is activated on your cellular phone you can use this feature to call an important number you have stored in memory location 01 even if the phone is locked. At any time if you dial 911 or an emergency number previously stored by your cellular service provider, the display will read “Dialing Emergency.” If the unit is locked and you press and hold the number 1 or enter an emergency number, the phone will still display “Locked” but will place the emergency call. If you have stored an alternate non-emergency number in memory location 01, and you press and hold the number 1, the phone will display “Priorty Call.” Please keep in mind: The Secure Options sub-menu contains a number of security-minded features to put your mind at ease. For your protection, you must enter the six-digit security code in order to access these features. The factory programmed lock code used to unlock the phone is 123 and the six-digit security code is 000000. These may have been changed at the time your phone was activated. If you need to refresh your memory, this feature displays the currently active three-digit lock code. Your emergency or priority number must be stored in memory location 01 to be able to place a call when the unit is locked. Be careful not to overwrite the number stored in this location. You will see: 1. Press , 2. Press LocCode to display your XXX three-digit lock code. It appears for a few seconds. 3. Press to exit the menu, or you may scroll to other features. If you would like to change your three-digit lock code, this feature is for you! 2. Press 72 then press to enter the menu features. to scroll to Priority Call. 1. Press Priorty CallOff or Change Lock Code You will see: You will see: 1. Press and your six-digit security code. Lock/Security Some cellular systems have their own emergency numbers and do not allow access to numbers such as 911. Check with your cellular service provider for details about emergency calling in your area. View Lock Code 2. Enter code , your six-digit security code, the new 3-digit unlock code, and . Changed Enter the new To XXX three-digit code. It is displayed for a few seconds. Priorty Call On 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. 73 StarTac.prt 3/7/00 9:46 Page 74 Secure Options Sub-Menu Service Level You may want to restrict call placement or hide memory information when loaning your phone to others. Each of your phone’s eight service levels offers a different combination of access privileges and restrictions—choose the one that’s right for you! You will see: 1. Press , . 2. Press your six-digit security code. 3. Press the number of the service level you wish to select (1-6). 4. Press Service Level X Level 1: Calls can be placed from memory locations 1-10 only. • No dialing from keypad. • No memory edit or storage. • No access to alphabetic memory. 1 Mem 1-10 Level 2: Calls can be placed from all memory locations. • No dialing from keypad. • No memory edit or storage. 2 Mem Only Level 3: Calls can be placed manually from the keypad only. • No access to memory information. • No memory edit or storage. 3 Keypd Only Level 4: This is the standard setting. • No Restrictions. 4 Std Setting Level 5: Seven-digit (local) dialing is allowed only. DTMF tones will not be transmitted to prevent calling card calls. 5 Local Only Level 6: Calls can be placed from the keypad and from memory. • No edit or memory storage to memory locations 1-10. • Memory cannot be changed. 6 NoSto 1-10 Service Level Settings Lock/Security 74 . Secure Options Sub-Menu 75 StarTac.prt 3/7/00 Master Reset 9:46 Page 76 Secure Options Sub-Menu Phone Options Use this feature to reset all user-selectable options back to the original factory setting. The Phone Options features are your “command center” for adjusting the way your phone sends and receives calls. You can tweak your system for optimal performance, view information about the phone’s settings and choose from a number of convenient features. Keep in Mind: Once you select this feature, the reset process cannot be canceled or reversed. You will see: 1. Press , . In this chapter you will learn how to: 2. Press your six-digit security code twice. 3. Press , Std Setting . switch cellular phone numbers. select the system mode. review your phone’s feature settings. Master Clear If you want to start with a clean slate, use Master Clear to reset all user-selectable options, clear the resettable timer and erase all Phone Book information. place calls automatically at a later time. select features for vehicular use. conserve battery power, and much more. Keep in Mind: Once you select this feature, the process cannot be canceled or reversed. You will see: 1. Press , . 2. Press your six-digit security code twice. 3. Press , . Busy Phone Options 76 77 StarTac.prt 3/7/00 9:46 Page 78 Change Your Phone Number System Mode Your phone can operate on two different home systems. If you travel often, you can have your phone programmed with two cellular numbers to reduce roaming. This feature allows you to change your active number to the one appropriate for the area you’re in. Your cellular service provider configures this feature when you receive a cellular phone number. If you want to get into the nitty-gritty of your cellular phone’s operation, read on. System Mode allows you to select the type of cellular system your phone will access. When your phone has two numbers, both are designated as your home system but only one number can be active at any given time. Calls are placed and received by the currently active number only. Each time you turn your phone ON, you’ll see a message in the display that indicates which phone number and home system are currently active: Non-wireline type with phone number 1 1. Press A2 XXXXX . 2. Press to scroll through the system mode settings. (See the chart on the next page for a description of System Mode Settings.) 3. Press to select the system mode setting you want. 4. Press to exit the menu. A1 XXXXX Non-wireline type with phone number 2 , Wireline with phone number 1 B1 XXXXX Wireline with phone number 2 B2 XXXXX Phone Options In most areas, there are two competing cellular carriers, the “wireline” carrier and the “non-wireline” carrier. If your cellular service is from the non-wireline carrier, the display will indicate that your home system is system A. If your cellular service is from the wireline carrier, the display will indicate that your home system is system B. To change to your other phone number 1. Press 78 , , . 79 StarTac.prt 3/7/00 9:46 Page 80 System Mode System Mode Settings System Mode Standard Mode: Your phone first seeks a home type system, then a non-home type system. If home system is non-wireline (type A) Std AB If home system is wireline (type B) Std BA Enhanced Preferred Scanning Mode: Phone scans for home or programmed preferred System ID numbers (SIDs) first. This mode required entry of up to sixty SIDs for the systems in which you wish to operate. Contact your cellular service provider for SID information. P Scan If you have selected two system operation, the pone seeks cellular service according to the system type mode selected for each phone number. Reversed Preference Mode: Your phone first seeks a non-home type system, then a home type system. (This mode may be useful in fringe areas or certain roaming situations.) To program the preferred SIDs to be used in P Scan mode: If home system is non-wireline (type A) Scan BA If home system is wireline (type B) Scan AB 1. Press , , , , (spells SYSID). Home Only Mode: Phone will not operate outside its home system. Scan A Mode: Phone will operate only within nonwireline (A) systems. Scan B Mode: Phone will operate only within wireline (B) systems. 2. Press , and enter the appropriate 5digit SID number (from your cellular service provider). 3. Press to store the SID number. 4. Press or Programming Preferred SIDs in Preferred Scanning Mode Home Scan A to scroll through the system type choices (Home, Roam, or Inhibit). 5. Press to select the desired system type. 6. Press and repeat steps 1 through 5 to program another preferred SID, Scan B Phone Options or Press 80 to exit preferred SIDs programming. 81 StarTac.prt 3/7/00 9:46 Page 82 Feature Review Call Options Sub-Menu After you’ve spent some time adjusting your phone’s settings, use this feature to review the selections you’ve made. When you enter the Feature Review, your phone will display any features that you have changed from their default factory settings. Your phone can display messages and prompts in three different languages. Just scroll over to Select Language (Select Languag) to choose from English (English), Spanish (Espanol), French (Franc) or Portuguese (Portug). Keep in mind: Feature Review is an opportunity to review all your current settings. Settings cannot be changed while scrolling through Feature Review. You will see: 1. Press , , , If all of your phone’s features are set to their default settings, the following will display: 2. Press 3. Press To choose a display language: 1. Press then press Feature Menu. to scroll through any features you have changed from their default settings. to enter the You will see: . Std Setting Select Language 2. Press or to scroll to Select Language. Select and Languag 3. Press to display the currently selected language. English to exit the menu. 4. Press or to scroll to the language you wish to select. 5. Press to select the language. 6. Press to exit the Feature Menu, or you may scroll to other features. Phone Options 82 83 StarTac.prt 3/7/00 PIN Code 9:46 Page 84 Call Options Sub-Menu Call Options Sub-Menu The Call Options sub-menu contains special features that control the way your phone places and receives calls. The following feature will allow you to automatically send your PIN code with all outbound calls. Your cellular carrier may require a Personal Identification Number (PIN) when placing calls. This code assures the cellular system that the person calling is an authorized user. Ask your cellular service provider if a PIN is required by your system. If so, you will need to activate this feature before you can place calls. If you enter a service area which does not require a PIN code, make sure PIN Inactive is set. Store PIN Code in Memory Location 07 You will see: 1. Press 2. Press then press to enter the menu features. to scroll to the PIN Code feature. PIN Code You will see: 1. Enter PIN code. Locatn __ 2. Press 3. Press 4. Press Alpha Or , or Stored at 07 Place a Call With PIN Code Active PIN InActiv or PIN Activ 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. 1. Enter number Enter number to be called, or recall from memory. 2. Press or Press & hold wait for double tone – “beep, beep”. 3. Press or Press The phone will automatically send the PIN code stored in memory location 07. Phone Options If you see Invalid , check to see if you have PIN activated the feature in the menu without storing a PIN number in memory location 7. The PIN code must be less than seven digits. 84 85 StarTac.prt 3/7/00 Delayed Call Placement (optional) 9:46 Page 86 Call Options Sub-Menu Call Options Sub-Menu This handy feature will automatically place a call for you at a later time. If you know that you need to call someone soon, enter the number you want to call and the delay time in minutes—your phone will help you keep your telephone appointment! Your phone will ring or vibrate once to let you know the call has been placed and you can begin talking. 5. Press when you finish entering the number. 6. Enter minutes Delay Enter the number Set of minutes (0 -99) you would like the phone to wait before placing the call. Press if you entered only one digit. 7. Press to exit the menu, or you may scroll to other features. Keep in mind: The phone number you enter for delayed call placement will be stored in memory location 99 of your Phone Book and will overwrite any information already in that location! Delay __ Min Delayed Call Placement (optional) You will see: Shortcut Press then press the Smart Button, then , and continue with step 3. 1. Press then press to enter the menu features. 2. Press to scroll to the Delayed Call Placement feature. Delay CallOff or Delay Call On Enter to toggle the Number feature ON or OFF. When you turn this feature ON, the display will prompt you for a telephone number. 4. Press to see the previously stored number if you entered one earlier. or Enter number 86 Call Receive (optional) You will see: 1. Press then press to enter the menu features. 2. Press to scroll to Call Receive. 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Call RcvOff or Call Rcv On Shortcut Press then press the Smart Button, then , and continue with step 3. Phone Options 3. Press There are times when you can’t be bothered. Turn this feature OFF to disable call reception. Your phone will inform you of incoming calls without receiving them. While this feature is ON, your display will indicate number of calls. Enter the number you want to call later. 87 StarTac.prt 3/7/00 Automatic Hands-Free 9:46 Page 88 Call Options Sub-Menu Call Options Sub-Menu Turn this feature ON when you are using Hands-Free vehicular accessories. To find out more about accessories for your car, turn to page 98. Your phone company may offer services like Caller Line Identification that may make it handy to be able to see the display before answering the call. By setting Open to Answer OFF, you can open the phone to see the message in the display and then answer the call by pressing or the Smart Button! You will see: 1. Press Shortcut Press then press the Smart Button, then , and continue with step 3. Multiple Key Answer 2. Press then press to enter the menu features. to scroll to Automatic Hands-Free. Answer Calls on Phone Opening (optional) You will see: Auto HF Off or Auto HF On 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Why fumble for the key to answer calls when you can have it all? With Multiple Key Answer ON, you can answer calls by pressing the Smart Button, any key on the upper keypad , or the upper and lower volume keys. 1. Press then press to enter the Menu Features. 2. Press to scroll to Open to Answer 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Open to Ansr On or Open to AnsrOff You will see: 88 then press to enter the menu features. 2. Press to scroll to Multiple Key Answer. 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Phone Options Shortcut Press then press the Smart Button, then , and continue with step 3. 1. Press MultKey AnsrOff or MultKey Ansr On 89 StarTac.prt 3/7/00 Automatic Answer 9:46 Page 90 Call Options Sub-Menu Using Messaging Easier still, turn Auto Answer ON to have your phone automatically answer incoming calls after two rings. Your phone is messaging ready. If you subscribe to messaging services through your Service Provider, you can receive Caller ID, Voice Mail Notification and pager-like alphanumeric messages.* You will see: 1. Press then press to enter the Menu Features. In this section you will learn how to: Shortcut Press then press the Smart Button, then , and continue with step 3. 90 to scroll to Automatic Answer. 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Auto AnsrOff or Auto Ansr On view your messages delete one or all of your messages set reminder tones to remind you of unread messages Phone Options Tip: If the ringer and VibraCall functions are OFF, your phone will answer without ringing or vibrating. 2. Press *Contact your Service Provider for availability. 91 StarTac.prt 3/7/00 9:47 Page 92 When You Receive a Message Viewing Your Messages If your phone is ON and you receive a Caller ID, Voice Mail* Notification, or alphanumeric message: You can scroll through your messages easily using the side volume buttons, or and . Each message will be numbered from 01 to 20 with a label such as: 01 New (any new message) or 01 CID (old Caller ID message). The display will cycle through the message information as shown in the following example of an old Caller ID: 01 Cid 1847 5551212. 1. Your StarTAC™ phone will beep to inform you of an incoming message. 2. The display will show the number 01 New of new messages you’ve received: See Receiving Calls on page 33 for information on receiving a Caller ID message. The Message Center The Message Center is like a virtual bulletin board where up to 20 Caller ID, Voice Mail Notification or pager-like alphanumeric messages can be stored. If the Message Center becomes full, it will replace the oldest messages with new messages as they are received. To enter the Message Center: 1. Press then press & hold the Message Center. or 2. Press messages. to scroll through your or Press 01 New and Storing Displayed Number 3. Press to store the displayed number in your Phone Book. See Storing Numbers on page 40 for more information. You will see: 4. Press to dial the displayed number. Dialing Displayed Number to exit the Message Center. or Phone Options Press then press & hold The display will show you how many new and total messages you have received. to enter 01Total or NoMsgs *Contact your Service Provider for availability. 92 93 StarTac.prt 3/7/00 Deleting a Message 9:47 Page 94 Viewing Your Messages Viewing Your Messages To delete a message: To delete all messages: 1. Press then press & hold the Message Center. to enter 2. Press the side volume buttons or and to scroll to the message you want to delete. 1. Press then press & hold the Message Center. to enter Deleting All Messages You will see: 3. Press & hold until you see: Erase and Shortcut Press then press the Smart Button, then , and continue with step 3. 3. Press & hold until you see: All? Deleted 3. Press again to confim. Msgs 4. Press to exit the Message Center. and Erased 4. Press to exit the Message Center. Phone Options Tip: If the ringer and VibraCall functions are OFF, your phone will answer without ringing or vibrating. 94 95 StarTac.prt 3/7/00 9:47 Page 96 Digital Message Reminder Battery Options Sub-Menu When your StarTAC cellular phone receives an incoming digital message, a tone will notify you. If your phone is set to vibrate, using the VibraCall function (page 64), you will feel your phone vibrate to notify you of an incoming digital message. Here’s a bonus feature for when you’re in strong signal areas. Turn the Extended Talk-time feature ON and receive extra talk-time from your phone’s battery! If you are unable to immediately view a new message, you have the option to set reminder tones or vibrations, which repeat every two minutes. These reminders are especially helpful in jogging your memory if you’re either busy at the time when your digital message arrives or are temporarily away from your phone. Remember that this Digital Message Reminder feature is only available if your cellular service provider offers Digital Message Access. You will see: 1. Press then press to enter the menu features. 2. Press to scroll to Digital Message Reminder. Extended Talk-time (optional) You will see: 1. Press then press to enter the menu features. Extend TalkOff or 2. Press to scroll to Extended Talk-time. Extend Talk On 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Shortcut Press then press the Smart Button, then , and continue with step 3. Remind Msg On or 96 3. Press to toggle the feature ON or OFF. 4. Press to exit the menu, or you may scroll to other features. Phone Options Remind Msg Off 97 StarTac.prt 3/7/00 9:47 Page 98 Accessory Options Accessory Options An exciting line of StarTAC phone accessories, now smaller and lighter than ever, can enhance and personalize your cellular experience. Desktop Charger (AC Adapter required) The desktop charger is designed for optimal performance and compatibility with Motorola’s new generation of cellular telephones. The desktop charger’s front pocket can charge batteries while they are attached to your phone, and the rear pocket can charge batteries separately. Now it’s easy to rotate batteries and always have a charged spare. Batteries Lithium Ion batteries are different from other batteries in that you can leave them in the charger as long as you like. Nickel Metal Hydride batteries should not be left in the charger for more than 24 hours. If your cellular phone is quickly becoming your companion, an optional auxiliary battery will give your phone a boost. Auxiliary batteries attach to the back of your phone and provide extra talk-time in addition to your main battery. See page 22-23 for battery talk-times and standby-times. Cigarette Lighter Adapter With the cigarette lighter adapter, you can power your phone and charge your phone’s battery directly from your vehicle’s cigarette lighter! In some cars, the engine must be running in order for the cigarette lighter to operate. Holster The StarTAC phone is so small and light, it’s positively wearable. Slip it in and clip it on—for the ultimate in high-tech fashion. Headset The convenient headset provides both an earphone and microphone in one small piece for simple hands-free and private telephone conversations. The headset plugs directly into the jack on the top of your phone, so that you can wear your phone and move freely. Place the foam cover on the earpiece for a more comfortable fit. When you use the headset, your phone’s intelligent circuitry automatically enables the Multiple Key Answer feature (page 88), so you can answer calls with any key on the side of your phone. You can even use the Smart Button to end calls (page 30). You’ll never need to open your phone to take a call. Reference 98 99 StarTac.prt 3/7/00 9:47 Page 100 Accessory Options Accessory Options THE Portable Cellular Connection™ Interface Your StarTAC cellular phone is data compatible, so you can send and receive faxes, e-mail and data with Motorola data accessories. THE Portable Cellular Connection Interface connects your phone to a computer or FAX machine for unparalleled convenience. THE Portable Cellular Connection Kit includes the Portable Cellular Connection Interface box with rechargeable battery and a cable that plugs into the accessory connector on the bottom of your phone. Hands-Free Vehicle Kit The optional Hands-Free Kits give you the convenience of hands-free, speaker phone operation while in your car. Full duplex operation lets you simultaneously talk and listen, so both parties can interrupt each other for a normal sounding conversation. Modem or Fax Machine Telephone Cord Wall Transformer or Car Adapter Cellular Connection 8-Pin Modular Connector PCMCIA or POCKET Modems These compact modems are made for mobility. Both modems plug directly into the bottom of your StarTAC phone, so you can send and receive FAXes, e-mail and data. The PCMCIA modem works with data devices using a standard PCMCIA Type II slot, and the Pocket modem connects to a data device with a standard serial cable. The Hands-Free Kit powers the phone and charges its battery whenever your car’s engine is running. An optional external antenna can improve your signal reception and boost performance. 3-Watt Vehicular Kit The 3-Watt Vehicular Kit for the StarTAC phone delivers a full 3 watts of power. This booster works behind the scenes to increase performance, especially in fringe areas. Vehicular Kit components: Hands-Free phone holder with battery charger External microphone Optional external speaker Optional 3-watt booster External antenna (not included) Microphone Glass Mount Antenna Speaker Booster Vehicular Charger/Holder Compaq Direct Connect Connect your cellular phone directly to your Compaq SpeedPAQ™ 144 internal modem with a single cable. Just connect one end to your phone, the other end to the modem, and you’re in business. SpeedPAQ is a trademark of Compaq Computer Corporation. 100 Reference We recommend you use genuine Motorola batteries and accessories. Under its cellular telephone warranty, Motorola specifically disclaims any responsibility for damage caused by the use of portable cellular telephone accessories not manufactured by Motorola. 101 StarTac.prt 3/7/00 9:47 Page 102 Troubleshooting Troubleshooting Q. I pressed the power button, but nothing happened. What’s wrong with my phone? Q. Every time I turn on my phone it beeps and the display reads Invalid Battery. What is going on? A. Check that you have installed a battery and that the battery is charged. See pages 16-27 for more information about batteries for the StarTAC phone. A. Your Motorola cellular phone implements the Motorola Expert Performance (E•P ™) charging system. This system allows the charger that is built into the phone to communicate with the battery. Based on this communication, the charger can tailor the charging cycle to optimize performance. If your charging system is not communicating with the battery, your phone will beep and display an Invalid Battery message each time you power up the phone or replace the battery. Your phone is alerting you that you do not have charging capabilities with this battery. Q. My battery didn’t last as long as I expected. What can I do to extend battery life? A. Keep in mind that your battery’s “talk-time” and “standby-time” are a relative measurement of the battery’s capacity. The more you talk on the phone, the less standby-time you will have and vice versa. To get the most from your battery, make sure it is fully charged. To charge the battery to 100% of its capacity, leave it in the charger for an extra hour after the charger’s light turns green. Certain features can demand power from your battery and reduce battery life. If you have selected the Automatic Display of Individual Call Timer feature, the display uses battery power to remain active during each call. Turn this feature OFF to conserve battery energy. (See page 59 for more information on this feature.) Exposing your battery to extreme temperatures—below -10°C (14°F) or above 45°C (113°F)—can shorten battery life. Batteries are especially sensitive to high temperature extremes. As a good rule of thumb, always take your phone with you when you leave your car. There are several reasons why your battery might not be communicating. The most likely reason is that the battery you purchased is not a Motorola original and the battery does not have the appropriate communication technology built into it. All Motorola batteries are built with the appropriate communication technology. We recommend that you use Motorola original batteries and accessories and that you store your batteries in the protective battery cover that comes with the phone. Q. The display says, “ Locked.” How do I unlock my phone? A. Try entering the last three digits of your cellular number. If that doesn’t work, try using the factory preset lock code: 123. If all else fails, call your cellular service provider (the company that sends you your monthly cellular bill) for assistance. (See page 68 for more information on your phone’s Security Features.) Reference 102 103 StarTac.prt 3/7/00 9:47 Page 104 Troubleshooting Troubleshooting Q. I tried to place a call and received a fast busy signal. Q. I tried to read my Voice Mail (or use a paging service, a calling card, etc.) but nothing happened. A. This sound means that the cellular system did not process your call. For example, the cellular system may be overloaded with call attempts. To redial the number, press before ending your call attempt, or press and try the call again later. (See page 36 for more information on redialing.) Q. I tried to place a call and received an alternating high/low tone. A. This sound means your call did not reach the cellular system. Most likely, you dialed the number too soon after turning the phone ON. Wait until the red NS light stops blinking before placing a call. An alternating tone may also indicate that your phone’s signal is blocked. Make sure the antenna is fully extended and move clear of any obstructions, like bridges, parking garages, tall buildings, etc. Q. My phone started beeping and the display says: “ Call 01.” What happened? A. This sound means that someone tried to call you while you were in an area where the cellular signal was weak. Press to clear your display, extend your phone’s antenna and avoid obstructions like tunnels, parking garages and tall buildings whenever possible. Q. I am in my home service area but the Roam indicator is flashing. A. If your phone is programmed with more than one telephone number, you might not have switched to the number appropriate for your current location. Press , , to switch to your other number. (See page 78 for more information on multiple phone numbers.) A. You have probably turned OFF the Scratchpad tones. Place your call, enter the access numbers when prompted by the recording, then press , To avoid this problem in the future, follow the directions on page 67 to turn the Scratchpad tones ON. Q. I tried to place a calling card call using the internal Phone Book, but it didn’t work. A. You may have turned OFF your Scratchpad tones. Follow the directions on page 67 to turn the Scratchpad tones ON. Check that you stored your calling card information in the correct order, and make sure the groups of numbers are separated by pauses. The easiest way to correct the sequence may be to start from scratch. Follow the instructions on page 48, enter your calling card information again and store it in the same memory location as your previous attempt. Also keep in mind that when using your calling card, you must enter the number you are calling with the area code, but without the initial “1.” Check with your long distance carrier for details on using your calling card. Q. My phone was stolen. What should I report and to whom? A. Report a stolen phone to the police and to your cellular service provider (the company that sends you your monthly cellular service bills). Reference 104 105 StarTac.prt 3/7/00 9:47 Page 106 Glossary Glossary A AC adapter An accessory device that allows you to power your phone and charge any attached batteries from a wall outlet. AMPS (Advanced Mobile Phone System) A cellular technology that operates on 832 channels. accessory connector A socket on the bottom of the phone where you can attach accessories such as an AC adapter, battery charger, cigarette lighter adapter or data accessories. air-time The amount of time you spend using a cellular system, between the time you successfully place a call and the termination of that call. antenna The device on your phone that sends and receives cellular signals. C callback message A numeric message left by a caller, usually the caller’s current phone number. cellular carrier One of the two competing organizations in a given geographic area that owns and operates a cellular system. cellular service provider A company affiliated with a cellular carrier that provides cellular service to its customers. cellular signal The radio waves that carry information between your cellular phone and the cellular system. cellular system The cellular equipment in a given geographic area that relays signals to and from individual cellular telephones and the landline telephone system. cigarette lighter adapter An accessory device that allows you to power your phone and charge any attached batteries from a car’s cigarette lighter. Dual Tone Multi-Frequency tones The tones that your telephone transmits when you press a key on the keypad. These tones are used to access automated calling systems such as Voice Mail, paging services, banking-by-phone, etc. These tones will also be heard by the party on the other line if you use the Scratchpad while a call is in progress. Synonymous with Scratchpad tones. F fringe area The outermost range of a cellular system where cellular signals are weak. function keys The seven keys at the bottom of your phone’s keypad used to perform specific tasks. H home system The local cellular system where you obtain your cellular service. home type system A cellular system of the same type as your local cellular system. See also non-home type system, and system type. I indicator A light on your phone that gives you information about your phone’s status. L landline The telephone system used for conventional office and home phones. Lithium Ion (LiIon) A battery technology used in personal cellular telephones. Lithium Ion batteries provide more energy capacity than Nickel Metal Hydride batteries of the same weight. lock To prevent unauthorized access to the cellular telephone. lock code A three-digit code used to unlock a locked phone. D 106 M memory location A space in the internal Phone Book where you can store a 107 Reference DTMF tones See Dual Tone Multi-Frequency tones. default A feature’s original setting as pre-programmed in the factory. digital message See callback message. StarTac.prt 3/7/00 9:47 Page 108 Glossary Glossary telephone number and a name. Each of the Phone Book’s 99 memory locations (numbered 01-99) can hold up to 32 digits and 14 letters. modem An electronic device that allows a computer to send and receive data through a telephone line. N NAMPS (Narrow-Band AMPS) A high-capacity cellular technology, available in some areas, that operates on 2,412 channels. See also AMPS. name directory An alphabetical list of the names and telephone numbers you have stored into your phone’s internal Phone Book. Nickel Metal Hydride (NiMH) A battery technology used in personal cellular telephone batteries. non-home type system A system type different from your home system. See also home type system, and system type. non-wireline See system type. Number Character A special character used in a calling card sequence to save a place for the telephone number you will call when you use your calling card. P PIN See Personal Identification Number. pause A special character that tells your phone to “pause” or wait for your input before sending a group of numbers stored in memory. Personal Identification Number (PIN) A private numeric “password” that allows you to access some cellular systems or automated systems such as telephone banking, while preventing unauthorized use. prompt A message requesting input. 108 109 Reference R roam To use a cellular system outside of your home system, usually when you travel beyond the range of your home system. S SID See System Identification. Scratchpad A memory feature that automatically remembers the most recent number entered into the keypad. Scratchpad tones The tones that your telephone transmits when you press a key on the keypad. These tones are used to access automated calling systems such as Voice Mail, paging services, banking-by-phone, etc. These tones will also be heard by the party on the other line if you use the Scratchpad while a call is in progress. Synonymous with Dual Tone Multi-Frequency tones. scroll To move backward or forward through a list; for example: to move backward or forward through the menu system or the name directory using either the side keys or the and keys. security code A six-digit code used to access sensitive features in the Secure Options sub-menu of the Lock/Security menu. signal See cellular signal. Smart Button The middle key on the side of your phone used to access the Phone Book’s name directory, send calls, end calls, enter the menu system, select features, and toggle features ON and OFF. Speed Dial To use this feature, enter the two-digit location of your number, 01-99, then press and hold Smart Button or press and the call is placed. standby-time The amount of time that your phone is left ON to receive calls. status indicator See indicator. sub-menu A secondary level of your phone’s menu system hierarchy. System Identification A five-digit number that identifies your home cellular system. An even number indicates a wireline system and an odd number indicates a non-wireline system. See also system type. system mode A setting that determines the system type that your cellular phone will access. system type A designation that indicates one of the two competing cellular carriers in a given geographic area. The non-wireline carrier operates on the “A” block StarTac.prt 3/7/00 9:47 Page 110 Glossary Index of cellular frequencies, and the wireline carrier operates on the “B” block of cellular frequencies. T talk-time The amount of time that you spend talking on the phone. toggle To switch between two possible options; for example: ON vs. OFF. Turbo Dial™ function To use this feature, press and hold a number on the keypad, through and your call is placed. V VOX See Voice Operated Transmission. VibraCall™ function Motorola’s silent vibration mode that discreetly alerts you to incoming calls. Voice Operated Transmission A battery-saving feature that lets your phone reduce its power usage when you are not talking during a call. Not all cellular systems support this feature. volume keys Located on the side of your phone, the upper and lower volume keys are used to adjust ringer and keypad volume. They also scroll within the menu system and the name directory. W wireline See system type. AC adapter 13, 24-25 accessory connector 15 and AC adapter 24 and cigarette lighter adapter 24 and data accessories 100 accessory options 98-101 answering calls 33, 71 antenna 8, 14, 28-29, 101 automated calling systems 46-50 Automatic Answer 88 auxiliary battery 12, 17-18, 20, 25-26, 98 B batteries 16-27, 98, 99 auxiliary battery 12, 17, 20, 26, 98 installing 20 removing 20 covers 12, 16-17 charging 24-25 main battery 12, 16, 22 installing 19 removing 19 quick change replacement 27 storage 27 talk and standby time 22-23, 102 and temperature extremes 26, 102 Battery Level Indicator 14, 21, 35 Battery Release Latch 19 programmable 61-62 resetting 58-59 viewing 58-60 Calling Card Dialing 48-50, 105 calls disabling reception 87 placing 31-32 receiving 33 car kits 101 cellular connection 100 changing your number 78 chargers desktop charger 13, 25-26, 99 internal charger 24 cigarette lighter adapter 13, 24, 98 Clear an entry 43 D Delayed Call Placement 86-87 data accessories 100 desktop charger 13, 25-26, 99 Digital Message Reminder 96 Driving 9 E Edit Memory location 51-53 Ending calls 31-32 Earpiece 14 F FAX, see data accessories Feature Review 82 function keys 15 C H Call Options 83-90 Call Receive 33 Call Timers 57-62 audible 60-62 automatic display 59 cumulative 59 individual 58 Hands-Free operation 88 accessories 101 headset 13, 14, 99 holster 13, 29, 99 Reference 110 A 111 StarTac.prt 3/7/00 9:47 Page 112 I indicators 14, 34-35 internal charger 24 Invalid Battery message 27, 103 K keypad tones adjusting volume 37 silencing 66 L last ten numbers dialed 36 locking the phone, see also unlocking the phone automatically 70 manually 71 lock code changing 73 viewing 73 M Master Clear 76 Master Reset 76 memory 38-53 advanced features 46-53 editing 51-53 linking 46 recalling from 42-44 storing into 40, 46-50 microphone 15 modems 100 Multiple Key Answer 88 muting the microphone 37 N 112 One Minute Audible Timer 60 own phone number changing 78 viewing 33 P Pause Dialing 46-47 Phone Options 77-97 PIN Code 84-85 placing calls 31-32 power key 15, 28 Power/Status Indicator 14, 34-35 Priority Call 72 R recalling from memory by memory location 43 by name 42 receiving a call 33 with phone locked 71 redialing 36 reminder 91, 96 resetting call timers 59 restricting call placement 74-75 ringer adjusting volume 37 silencing 64 styles 65 roaming 14, 34, 78, 80, 104 T Timers 57-62 Tone Controls 37, 63-67 tracking monthly usage 58 Troubleshooting 102-105 Turbo Dial function 44 U Unanswered Call Indicator 33 unlocking the phone 71, 103 V vehicular accessories 101 VibraCall function 37, 64 vibration mode 37, 64 view lock code 73 volume, adjusting 37 volume keys 15 S Safety 7-11 SID 81 Scratchpad 45 tones, silencing 67 scrolling 15 secure options 73-76 security code 73 Security Features 68-76 Reference NAMPS 108 name directory 39, 42 names, entering into memory 41 No Service Indicator 14, 34-35 Number Preference 54 O Service Level 74-75 Signal Strength Indicator 14, 34 silent vibration mode 37 Smart Button 15, 30-31 status indicators 14, 34-35 storing into memory 38-41, 46-50 Super Speed Dial 44 System Identification 81 System Mode 79-81 113 StarTac.prt 3/7/00 9:47 Page 114 FDA The U.S. Food and Drug Administration’s Center for Devices and Radiological Health Consumer Update on Mobile Phones FDA has been receiving inquiries about the safety of mobile phones, including cellular phones and PCS phones. The following summarizes what is known–and what remains unknown–about whether these products can pose a hazard to health, and what can be done to minimize any potential risk. This information may be used to respond to questions. Why the concern? Mobile phones emit low levels of radiofrequency energy (i.e., radiofrequency radiation) in the microwave range while being used. They also emit very low levels of radiofrequency energy (RF), considered non-significant, when in the stand-by mode. It is well known that high levels of RF can produce biological damage through heating effects (this is how your microwave oven is able to cook food). However, it is not known whether, to what extent, or through what mechanism, lower levels of RF might cause adverse health effects as well. Although some research has been done to address these questions, no clear picture of the biological effects of this type of radiation has emerged to date. Thus, the available science does not allow us to conclude that mobile phones are absolutely safe, or that they are unsafe. However, the available scientific evidence does not demonstrate any adverse health effects associated with the use of mobile phones. 114 How much evidence is there that hand-held mobile phones might be harmful? Briefly, there is not enough evidence to know for sure, either way; however, research efforts are ongoing. The existing scientific evidence is conflicting and many of the studies that have been done to date have suffered from flaws in their research methods. Animal experiments investigating the effects of RF exposures characteristic of mobile phones have yielded conflicting results. A few animal studies, however, have suggested that low levels of RF could accelerate the development of cancer in laboratory animals. In one study, mice genetically altered to be predisposed to developing one type of cancer developed more than twice as many such cancers when they were exposed to RF energy compared to controls. There is much uncertainty among scientists about whether results obtained from animal studies apply to the use of mobile phones. First, it is uncertain how to apply the results obtained in rats and mice to humans. Second, many of the studies that showed increased tumor development used animals that had already been treated with cancer-causing chemicals, and other studies exposed the animals to the RF virtually continuously–up to 22 hours per day. For the past five years in the United States, the mobile phone industry has supported research into the safety of mobile phones. This research has resulted in two findings in particular that merit additional study: 1. In a hospital-based, case-control study, researchers looked for an association between mobile phone use and either glioma (a type of brain cancer) or acoustic neuroma (a benign tumor of the nerve sheath). No statistically significant association was found between mobile phone use and acoustic neuroma. There was also no association between mobile phone use and gliomas when all types of gliomas were considered together. It should be noted that the average length of mobile phone exposure in this study was less than three years. 115 Reference What kinds of phones are in question? Questions have been raised about hand-held mobile phones, the kind that have a built-in antenna that is positioned close to the user’s head during normal telephone conversation. These types of mobile phones are of concern because of the short distance between the phone’s antenna–the primary source of the RF–and the person’s head. The exposure to RF from mobile phones in which the antenna is located at greater distances from the user (on the outside of a car, for example) is drastically lower than that from hand-held phones, because a person’s RF exposure decreases rapidly with distance from the source. The safety of so-called “cordless phones,” which have a base unit connected to the telephone wiring in a house and which operate at far lower power levels and frequencies, has not been questioned. StarTac.prt 3/7/00 9:47 Page 116 When 20 types of glioma were considered separately, however, an association was found between mobile phone use and one rare type of glioma, neuroepithelliomatous tumors. It is possible with multiple comparisons of the same sample that this association occurred by chance. Moreover, the risk did not increase with how often the mobile phone was used, or the length of the calls. In fact, the risk actually decreased with cumulative hours of mobile phone use. Most cancer causing agents increase risk with increased exposure. An ongoing study of brain cancers by the National Cancer Institute is expected to bear on the accuracy and repeatability of these results.1 2. Researchers conducted a large battery of laboratory tests to assess the effects of exposure to mobile phone RF on genetic material. These included tests for several kinds of abnormalities, including mutations, chromosomal aberrations, DNA strand breaks, and structural changes in the genetic material of blood cells called lymphocytes. None of the tests showed any effect of the RF except for the micronucleus assay, which detects structural effects on the genetic material. The cells in this assay showed changes after exposure to simulated cell phone radiation, but only after 24 hours of exposure. It is possible that exposing the test cells to radiation for this long resulted in heating. Since this assay is known to be sensitive to heating, heat alone could have caused the abnormalities to occur. The data already in the literature on the response of the micronucleus assay to RF are conflicting. Thus, follow-up research is necessary.2 FDA is currently working with government, industry, and academic groups to ensure the proper follow-up to these industry-funded research findings. Collaboration with the Cellular Telecommunications Industry Association (CTIA) in particular is expected to lead to FDA providing research recommendations and scientific oversight of new CTIA-funded research based on such recommendations. Two other studies of interest have been reported recently in the literature: 116 2. In a study of 209 brain tumor cases and 425 matched controls, there was no increased risk of brain tumors associated with mobile phone use. When tumors did exist in certain locations, however, they were more likely to be on the side of the head where the mobile phone was used. Because this occurred in only a small number of cases, the increased likelihood was too small to be statistically significant.4 In summary, we do not have enough information at this point to assure the public that there are, or are not, any low incident health problems associated with use of mobile phones. FDA continues to work with all parties, including other federal agencies and industry, to assure that research is undertaken to provide the necessary answers to the outstanding questions about the safety of mobile phones. What is known about cases of human cancer that have been reported in users of hand-held mobile phones? Some people who have used mobile phones have been diagnosed with brain cancer. But it is important to understand that this type of cancer also occurs among people who have not used mobile phones. In fact, brain cancer occurs in the U.S. population at a rate of about 6 new cases per 100,000 people each year. At that rate, assuming 80 million users of mobile phones (a number increasing at a rate of about 1 million per month), about 4800 cases of brain cancer would be expected each year among those 80 million people, whether or not they used their phones. Thus it is not possible to tell whether any individual's cancer arose because of the phone, or whether it would have happened anyway. A key question is whether the risk of getting a particular form of cancer is greater among people who use mobile phones than among the rest of the population. One way to answer that question is to compare the usage of mobile phones among people with brain cancer with the use of mobile phones among appropriately matched people without brain cancer. 117 Reference 1. Two groups of 18 people were exposed to simulated mobile phone signals under laboratory conditions while they performed cognitive function tests. There were no changes in the subjects’ ability to recall words, numbers, or pictures, or in their spatial memory, but they were able to make choices more quickly in one visual test when they were exposed to simulated mobile phone signals. This was the only change noted among more than 20 variables compared.3 StarTac.prt 3/7/00 9:47 Page 118 This is called a case-control study. The current case-control study of brain cancers by the National Cancer Institute, as well as the follow-up research to be sponsored by industry, will begin to generate this type of information. What is FDA’s role concerning the safety of mobile phones? Under the law, FDA does not review the safety of radiation-emitting consumer products such as mobile phones before marketing, as it does with new drugs or medical devices. However, the agency has authority to take action if mobile phones are shown to emit radiation at a level that is hazardous to the user. In such a case, FDA could require the manufacturers of mobile phones to notify users of the health hazard and to repair, replace or recall the phones so that the hazard no longer exists. Although the existing scientific data do not justify FDA regulatory actions at this time, FDA has urged the mobile phone industry to take a number of steps to assure public safety. The agency has recommended that the industry: support needed research into possible biological effects of RF of the type emitted by mobile phones; design mobile phones in a way that minimizes any RF exposure to the user that is not necessary for device function; and cooperate in providing mobile phone users with the best possible information on what is known about possible effects of mobile phone use on human health. At the same time, FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects of mobile phone safety to ensure a coordinated effort at the federal level. These agencies are: 118 If there is a risk from these products–and at this point we do not know that there is–it is probably very small. But if people are concerned about avoiding even potential risks, there are simple steps they can take to do so. For example, time is a key factor in how much exposure a person receives. Those persons who spend long periods of time on their hand-held mobile phones could consider holding lengthy conversations on conventional phones and reserving the hand-held models for shorter conversations or for situations when other types of phones are not available. People who must conduct extended conversations in their cars every day could switch to a type of mobile phone that places more distance between their bodies and the source of the RF, since the exposure level drops off dramatically with distance. For example, they could switch to a mobile phone in which the antenna is located outside the vehicle, a hand-held phone with a built-in antenna connected to a different antenna mounted on the outside of the car or built into a separate package, or a headset with a remote antenna to a mobile phone carried at the waist. Again, the scientific data do not demonstrate that mobile phones are harmful. But if people are concerned about the radiofrequency energy from these products, taking the simple precautions outlined above can reduce any possible risk. Where can I find additional information? For additional information, see the following websites: Federal Communications Commission (FCC) RF Safety Program (select “Information on Human Exposure to RF Fields from Cellular and PCS Radio Transmitters”): http://www.fcc.gov/oet/rfsafety World Health Organization (WHO) International Commission on NonIonizing Radiation Protection (select Qs & As): http://www.who.int/emf 119 Reference National Institute for Occupational Safety and Health Environmental Protection Agency Federal Communications Commission Occupational Health and Safety Administration National Telecommunications and Information Administration The National Institutes of Health also participates in this group. In the absence of conclusive information about any possible risk, what can concerned individuals do? StarTac.prt 3/7/00 9:47 Page 120 Patent Information United Kingdom, National Radiological Protection Board: http://www.nrpb.org.uk Cellular Telecommunications Industry Association (CTIA): http://www.wow-com.com U.S. Food and Drug Administration (FDA) Center for Devices and Radiological Health: http://www.fda.gov/cdrh/consumer/ 1Muscat et al. Epidemiological Study of Cellular Telephone Use and Malignant Brain Tumors. In: State of the Science Symposium;1999 June 20; Long Beach, California. 2Tice et al. Tests of mobile phone signals for activity in genotoxicity and other laboratory assays. In: Annual Meeting of the Environmental Mutagen Society; March 29, 1999, Washington, D.C.; and personal communication, unpublished results. 3Preece, AW, Iwi, G, Davies-Smith, A, Wesnes, K, Butler, S, Lim, E, and Varey, A. Effect of a 915-MHz simulated mobile phone signal on cognitive function in man. Int. J. Radiat. Biol., April 8, 1999. 4Hardell, L, Nasman, A, Pahlson, A, Hallquist, A and Mild, KH. Use of cellular telephones and the risk for brain tumors: a case-control study. Int. J. Oncol., 15: 113-116, 1999. Manufactured under one or more of the following U.S. patents: D286778 4626309 4628529 4629829 4630304 4630305 4633141 4636593 4636741 D288432 4648125 4649543 D288683 4654655 D289156 4662691 4667333 4668917 4670747 4672502 4680787 4681476 4683585 4692726 4704588 D292578 4706036 D292920 4710724 4711361 4715063 4716319 4716391 4723305 D294257 4727306 4727583 4730195 4734635 4736277 4737976 4740794 4741018 4741034 4742562 D295627 4746242 D295973 D295975 4751737 D296187 4761621 4764737 D297734 D297735 4777564 Re.32768 D299136 4797929 4798975 4800348 4802236 4809356 4811377 4811404 4827226 4827507 4829274 4837534 D301476 4843621 4845772 D302015 4851966 4868576 4870686 D303656 4876552 4879533 D305427 4896124 4897873 D305717 4904549 4905288 4905301 D306293 D306441 D306594 4912602 4918732 4922178 4945570 4954796 4959851 4963812 4963843 4965537 4972355 4972432 4972455 4975808 4984290 D314173 D315330 D315346 D315543 D315559 D315565 5004992 D315907 5008925 D316417 D316859 5017856 5018188 5020091 5020092 5020093 5028083 5028859 5029044 5029233 5031028 5036532 5053924 5057762 D320780 5059885 5060294 D322783 D322955 5081674 5083304 D324024 D324388 5095503 D325028 D325583 5109536 D325915 5113436 5117450 5121047 5122480 5122722 D327061 5128834 D328302 5142551 5142696 5146620 5148471 5148473 5148961 5150359 5150384 5152006 5157693 5163159 5164652 5166596 5175759 5175874 D332261 5182749 D332785 5185566 5187809 5193223 5195106 5195108 5201069 5204977 5210793 5214675 5222104 5222251 D337332 5230007 5230093 5233633 5235492 5237257 5239127 5241545 5241548 5241650 5241693 5242767 D339582 5249302 5251331 D340710 5260988 5261119 5262710 5263052 5276707 5278994 D343173 5280637 D344087 5287553 5287555 5287556 D344511 5301365 5321847 D348880 5349588 5359696 5361400 5363071 5365549 D352497 5366826 D353131 D353361 5375143 5375258 5379324 D354055 D354062 5384825 D356084 5402447 5406146 5406562 D357224 D357457 5410741 D357680 D357681 5428836 D359734 D359735 D359959 5432017 D360632 5438684 Reference 4124879 4127824 4128740 4138681 4193036 4254382 4302845 4312074 4327319 4329666 4369516 4369522 4378603 4390963 D269873 4398265 4400584 4400585 D270835 D271491 Re.31470 4431977 4434461 4455534 4462098 D275951 4484153 4485486 4486624 D276809 4491972 D277667 4504834 D278708 4523155 4546329 4550426 4551696 4564821 D282169 4571595 4573017 4574243 4585957 4602218 D284759 D285439 4616314 4617520 Other patents pending. 120 121 StarTac.prt 3/7/00 9:47 Page 122 Recycling This product may be powered by a Nickel Metal Hydride or Lithium Ion rechargeable battery which must be recycled or disposed of properly. Refer to the battery label for battery type. Contact your local recycling center for a battery recycler near you. StarTac.prt 3/7/00 9:47 Page 123 Personal Communications Sector 600 North U.S. Highway 45 Libertyville, Illinois 60048 1-800-331-6456 (in the United States) 1-888-390-6456 (TTY, in the U.S. only) 1-800-461-4575 (in Canada) 68P09393A65-C 2/23/00-RGC StarTAC,™ Turbo Dial,™ VibraCall,™ and are trademarks of Motorola, Inc. ©1999 Motorola, Inc. Printed in U.S.A.