Uniden UPBX 416 Specifications

Configuration Guide

Issue 2.00

NEC Unified Solutions reserves the right to change the specifications, functions, or features at any time without notice.

NEC Unified Solutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC

Unified Solutions and shall not be reproduced without prior written approval of

NEC Unified Solutions.

D term

and UNIVERGE are registered trademarks of NEC Corporation and

Electra Elite is a registered trademark of NEC America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T is a registered trademark of AT&T Wireless Services, Inc. Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. AutoTalk is a trademark of Uniden America Corporation. ViewCall and ViewMail are registered trademarks of Active Voice, LLC.

Copyright 2010

NEC Unified Solutions

Anton Philipsweg 1

1223 KZ Hilversum

The Netherlands www.nec-unified.com

Preface

G

ENERAL

I

NFORMATION

The UNIVERGE SV8100 system is a feature-rich key system that provides over 170 features including

Computer Telephony Integration, Automatic Call Distribution, Uniform Call Distribution, ISDN-BRI

Voice Trunks, ISDN-PRI Voice Trunks, IP Telephony, Voice over Internet Protocol (VoIP) trunks and stations, and many others.

The UNIVERGE SV8100 system provides what the customer needs today and, as business expands, the system can be expanded to grow as well.

The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.

T

HIS

M

ANUAL

This manual provides general information about the system, its features, system configuration, and standards. This manual provides an overview of the UNIVERGE SV8100 system and is useful when presenting information to potential customers.

Chapter 1 – Introduction

This chapter provides an overview and a brief description of the system.

Chapter 2 – Features

This chapter provides a list of features that are available with the system. Each feature is briefly described.

Chapter 3 – Equipment

This chapter provides a list and brief description of the equipment that is available with the system.

Chapter 4 – Installation, Programming, and Maintenance Overview

This chapter briefly describes the installation, programming functions, and maintenance of the system.

Chapter 5 – Hardware Specifications

This chapter provides requirements and specifications relating to the system hardware. This chapter is helpful to those that install the system.

S

UPPORTING

D

OCUMENTS

UNIVERGE SV8100 Features and Specifications Manual

This manual provides detailed information concerning every feature available in the system.

UNIVERGE SV8100/SV8300 System Hardware Manual

The System Hardware Manual is provided for the system installer. This manual has detailed instructions for installing the UNIVERGE SV8100 chassis, blades, multiline terminals, and optional equipment.

UNIVERGE SV8100 Programming Manual

This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.

UNIVERGE SV8100 PC Programming Manual

This manual describes the operation of the PCPro program for the UNIVERGE SV8100 system. This program is a user-friendly Windows

®

application that allows the user to program and configure features of the UNIVERGE SV8100 system from the PC environment.

Regulatory

HEARING AID COMPATIBILITY

NEC Multiline Terminals and NEC Single Line Telephones that are provided for this system are hearing aid compatible. The manufacturer of other Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with FCC rules that now prohibit the use of non-hearing aid compatible telephones.

BATTERY DISPOSAL

The UNIVERGE SV8100 system includes the batteries listed below. When disposing of these batteries, you must comply with applicable federal and state regulations regarding proper disposal procedures.

Table R-1 Battery Types and Quantities for Chassis and Blades

Unit Name

CD-CP00

DTH-4R-(1)/(2)

DTL-8R-1

DTR-1HM-1 TEL

DTR-1R-2

DTR-4R-(1)/(2) TEL

DTU-4R-1 TEL

C124 (SIP DECT Wireless)

CHS LARGE BATT SET

Internal Batteries

Bluetooth

®

Cordless Handset

Type of Battery

Lithium

Ni MH

Ni MH

Lithium

Nickel-Cadmium

Nickel-Cadmium

Lead Acid

Ni MH

Sealed Lead

Sealed Lead

Lithium-ion

Quantity

6

2

1

1

1

1

1

1

1

1

1

Configuration Guide R-1

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UNIVERGE SV8100

Table R-1 Battery Types and Quantities for Chassis and Blades (Continued)

Unit Name

G955 Wireless

CHSGW SMALL BATT SET

MH240 Wireless

Type of Battery

Lithium-ion

Sealed Lead

Lithium-ion

Quantity

1

2

1

The SV8100 CD-CP00 provides memory backup for approximately three years. The Lithium battery should be replaced every two years.

IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL

DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU

PURCHASED CONTAINS LITHIUM, NICKEL-CADMIUM OR SEALED LEAD BATTERIES. LITHIUM,

NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED, OR

DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.

The incineration, landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management officials for other information regarding the environmentally sound collection, recycling, and disposal of the battery.

Nickel-Cadmium (or sealed lead) batteries must be returned to a federal or state approved nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or a local seller of automotive batteries. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery contained in this product. The packaging for the UNIVERGE SV8100 system contains the following labels regarding proper disposal.

R-2 Regulatory

UNIVERGE SV8100

Ni-Cd

PRODUCT PACKAGE LABELING

CONTAINS NICKEL-CADMIUM BATTERY.

BATTERY MUST BE RECYCLED OR

DISPOSED OF PROPERLY. MUST NOT BE

DISPOSED OF IN MUNICIPAL WASTE.

CONTAINS SEALED LEAD BATTERY.

BATTERY MUST BE RECYCLED. MUST NOT

BE DISPOSED OF IN MUNICIPAL WASTE.

Pb

CONTAINS NICKEL-METAL HYDRIDE

BATTERY. BATTERY MUST BE RECYCLED

OR DISPOSED OF PROPERLY. MUST NOT

BE DISPOSED OF IN MUNICIPAL WASTE.

Ni-MH

Issue 2.00


Issue 2.00

UNIVERGE SV8100

EUROPEAN UNION INFORMATION

Notice to the user

The system described in this manual is intended to be connected to analog and digital networks and supports a wide range of peripheral equipment. The following interfaces are available for connection to public analog and digital telecommunication networks:

TBR3 ISDN basic rate interface

TBR4 ISDN primary rate interface

ES203-021 Analogue interface

To take advantage of all features of this system and the connected equipment, the country or network specific features should match the supported features of the system. For an overview of the supported features, refer to the detailed documentation that comes with this system, contact your local NEC representative or the support desk of NEC Unified Solutions.

Declaration of conformity

Hereby, “NEC Unified Solutions”, declares that the SV8100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

For the Declaration of Conformity, visit: http://www.nec-unified.com/doc

Electromagnetic Compatibility

For the SV8100 systems the following warning is applicable:

Warning

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

R-4 Regulatory

UNIVERGE SV8100 Issue 2.00

PRODUCT DISPOSAL INFORMATION

For Countries in the European Union

The symbol depicted here has been affixed to your product to inform you that electrical and electronic products should not be disposed of as municipal waste.

Electrical and electronic products including the cables, plugs and accessories should be disposed of separately in order to allow proper treatment, recovery and recycling. These products should be taken to a designated facility where the best available treatment, recovery and recycling techniques are available.

Separate disposal has significant advantages: valuable materials can be reused and it prevents the dispersion of unwanted substances into the municipal waste stream. This contributes to the protection of human health and the environment.

Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream.

To facilitate separate disposal and environmentally sound recycling arrangements have been made for local collection and recycling. In case your electrical and electronic products need to be disposed of please refer to your supplier or the contractual agreements that your company has made upon acquisition of these products.

At www.nec-unified.com/weee you can find information about separate disposal and environmentally sound recycling.

Battery information

Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate batteries. This product uses Lithium batteries. Do not use any other type.

For an overview of the location of batteries used in these systems, the battery replacement or removal instructions, please refer to the UNIVERGE SV8100 System Hardware Manual.


Issue 2.00

- - NOTES - -

UNIVERGE SV8100

R-6 Regulatory

TABLE OF CONTENTS

___________________________________________________________________________________

Chapter 1 Introduction to UNIVERGE SV8100

Section 1 System Overview ........................................................................ 1-1

Section 2 UNIVERGE SV8100 Chassis Trunk and Port Capacities ......... 1-1

Section 3 SV8100 Digital and IP Multiline Telephone Line Up ................. 1-4

3.1

Modular Design ........................................................................... 1-4

3.2

Digital and IP Telephones ........................................................... 1-5

3.2.1

Digital Telephones .................................................................... 1-5

3.2.2

IP Telephones .......................................................................... 1-6

3.2.3

Terminal Category Reference .................................................. 1-8

3.2.4

Upgradeable Telephone Options ........................................... 1-10

3.3

Equipment and Applications Overview ...................................... 1-12

Chapter 2 Features

Section 1 Overview ...................................................................................... 2-1

Section 2 Features Descriptions ................................................................ 2-1

Chapter 3 Equipment

Section 1 Equipment List ............................................................................ 3-1

Section 2 Chassis Power-Based Calculator Chart .................................... 3-6

Chapter 4 Installation, Programming, and Maintenance Overview

Section 1 Installation and Technical Considerations ............................... 4-1

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Section 2 Programming .............................................................................. 4-3

Section 3 Maintenance ................................................................................ 4-4

Chapter 5 Hardware Specifications

Section 1 System Capacities ...................................................................... 5-1

Section 2 Traffic Capacity ........................................................................... 5-6

Section 3 Cabling Requirements and Specifications ............................... 5-7

Section 4 Power Requirements ................................................................ 5-11

4.1

Power Supply Specifications .....................................................5-11

4.2

Power Supply Consumption ......................................................5-12

Section 5 Environmental Conditions ....................................................... 5-12

5.1

Temperature and Humidity ........................................................5-12

5.2

Outside Line Types ....................................................................5-13

5.3

Transmission, Network, and Control Specifications ..................5-14

5.3.1

Transmission ..........................................................................5-14

5.3.2

Network ..................................................................................5-14

5.3.3

Control ....................................................................................5-14

5.3.4

Electra Elite IPK Terminals and Equipment ............................5-15

5.3.5

Series i Terminals ...................................................................5-16

5.4

Dialing Specifications ................................................................5-16

5.4.1

Dial Pulse Address Signaling .................................................5-16

5.4.2

Dual-Tone Multifrequency (DTMF) Address Signaling ...........5-16

5.4.3

External Equipment Connection .............................................5-17

5.4.4

Music Source for Music on Hold via Chassis .........................5-17

___________________________________________________________________________________ ii Table of Contents


___________________________________________________________________________________

5.4.5

Music Source for Station Background Music via ACI ............. 5-17

5.4.6

External Paging (Audio) ......................................................... 5-17

5.4.7

External Tone Ringer/Night Chime Output ............................. 5-18

5.4.8

SMDR Output ......................................................................... 5-18

5.4.9

PC Connection ....................................................................... 5-18

5.4.10 Relay Contact ......................................................................... 5-18

5.5

Battery Backup .......................................................................... 5-18

5.5.1

System Backup (Optional) ...................................................... 5-18

5.5.2

Memory Backup ..................................................................... 5-18

5.6

Weights and Dimensions ........................................................... 5-19

5.7

Audible and Visual Indication .................................................... 5-23

5.7.1

Tone Patterns ......................................................................... 5-23

5.7.2

Multiline Terminal LED Flash Patterns ................................... 5-23

Chapter A SV8100 System Design Considerations

Section 1 Single Node Sytems ................................................................... A-1

1.1

Traffic performance ....................................................................A-1

1.2

IP Boundaries .............................................................................A-1

1.3

Voice Mail ...................................................................................A-2

1.4

Extensions ..................................................................................A-2

Section 2 SV8100 NetLink Considerations .............................................. A-2

2.1

Traffic performance ....................................................................A-2

2.2

Trunks ........................................................................................A-2

2.3

Operator .....................................................................................A-2

2.4

Voice Mail ...................................................................................A-3

2.5

Auto attendant ............................................................................A-3

2.6

Extensions ..................................................................................A-3

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UNIVERGE SV8100

___________________________________________________________________________________

2.7

Number of Nodes ...................................................................... A-3

Section 3 SV8100 FeatureNet Considerations .........................................A-3

3.1

Trunks ........................................................................................ A-3

3.2

Maintenance .............................................................................. A-4

3.3

Numbering plan ......................................................................... A-4

3.4

Operator .................................................................................... A-4

3.5

Features not suitable for this configuration ................................ A-4

3.6

Voice Mail .................................................................................. A-5

3.7

Auto attendant ........................................................................... A-5

3.8

Extensions ................................................................................. A-5

3.9

CTI ............................................................................................. A-6

3.10 Hotel ........................................................................................... A-6

3.11 Number of Nodes ...................................................................... A-6

Section 4 End User Experience .................................................................A-6

4.1

BHCA exceeded ........................................................................ A-6

4.2

Lack of IPLA resource ............................................................... A-6

___________________________________________________________________________________ iv Table of Contents

LIST OF FIGURES

___________________________________________________________________________________

Figure 1-1 UNIVERGE SV8100 CHS2U GW Chassis ........................................................ 1-2

Figure 1-2 UNIVERGE SV8100 CHS2U Chassis Expandability ........................................ 1-2

Figure 1-3 UNIVERGE SV8100 Telephone Modular Design .............................................. 1-4

Figure 1-4 System Configuration Example ....................................................................... 1-13

Figure 5-1 Base and Expansion Chassis ............................................................................ 5-1

Figure 5-2 UNIVERGE SV8100 CHS2U GW Chassis ........................................................ 5-2

Figure 5-3 Connecting the DLC Using Twisted 2-Pair Cable ............................................. 5-8

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Configuration Guide v

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UNIVERGE SV8100

___________________________________________________________________________________

___________________________________________________________________________________ vi List of Figures

LIST OF TABLES

___________________________________________________________________________________

Table 3-4

Table 3-5

Table 3-6

Table 3-7

Table 3-8

Table 5-1

Table 5-2

Table 5-3

Table R-1

Table 1-1

Table 1-2

Table 1-3

Table 2-1

Table 3-1

Table 3-2

Table 3-3

Table 5-4

Table 5-5

Table 5-6

Table 5-7

Table 5-8

Table 5-9

Battery Types and Quantities for Chassis and Blades ................................................. R-1

SV8100 Maximum System Capacities – Trunks/Ports/Channels .................................. 1-3

Terminal Category Reference Chart (DT300/DT700) ................................................... 1-8

Connectivity of Options ............................................................................................... 1-10

Selectable Display Messaging Defaults ...................................................................... 2-40

Maximum System Capacities – Chassis ....................................................................... 3-2

SV8100 Maximum System Capacities – Blades ........................................................... 3-3

Daughter Board Combinations ...................................................................................... 3-5

Board Power Factor ...................................................................................................... 3-6

Maximum Number of Packages Installed ...................................................................... 3-7

Terminal Power Factor .................................................................................................. 3-7

IP Terminal Power Chart ............................................................................................... 3-8

IEEE802.af Class Specifications ................................................................................... 3-9

SV8100 Maximum System Capacities – Chassis ......................................................... 5-2

SV8100 Maximum System Capacities – Blades ........................................................... 5-4

Traffic Capacity ............................................................................................................. 5-6

DT300 Series Loop Resistance and Cable Length ....................................................... 5-8

DT700 Series Loop Resistance and Cable Length ....................................................... 5-9

D term

Series i or D term

IP Terminal Loop Resistance and Cable Length ..................... 5-10

Cable Connection Between the Analog Port and the Single Line Equipment ............. 5-10

Cabling Requirements ................................................................................................. 5-11

Power Consumption ....................................................................................................5-12

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UNIVERGE SV8100

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Table 5-10 SV8100 Weights and Dimensions ...............................................................................5-19

Table 5-11 Tone Patterns ..............................................................................................................5-24

Table 5-12 Multiline Terminal LED Flash Pattern ..........................................................................5-25

___________________________________________________________________________________ viii List of Tables

Introduction to UNIVERGE SV8100

S ECTION 1 S

YSTEM

O

VERVIEW

UNIVERGE SV8100 is an NEC IP system that offers TDM capability, at a competitive price. UNIVERGE SV8100 keeps a majority of the existing features of previous NEC systems with newly added features as well.

UNIVERGE SV8100 is easy to install and provides remote maintenance capability. A new line up of modular telephones include snap on colour panels for a customized look, large LCDs, a large colour touch panel LCD,

IP capability, an information protection button, just to name a few of the new design concepts.

The 9.5" chassis provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number.

The new compact 19” chassis provides 80 digital station ports and can be expanded, using three additional 19” chassis, to 368 digital station ports.

Through IP connection and additional chassis the system can be expanded to a maximum of 512 station ports.

The interface boards are redesigned. The boards are smaller and are front loaded in the UNIVERGE SV8100 chassis. The boards come with two screw pins that easily screw into the chassis. The connectors face the front of the chassis for easy access. The connector wires run through the front of the chassis, providing easier installation.

S ECTION 2 UNIVERGE SV8100 C

HASSIS

T

RUNK AND

P

ORT

C

APACITIES

The UNIVERGE SV8100 CHS2U GW is a 9.5” chassis that has three universal slots and one PSU. The standalone module provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number. Refer to

Figure 1-1 UNIVERGE SV8100

CHS2U GW Chassis on page 1-2 and

Table 1-1 SV8100 Maximum

System Capacities – Trunks/Ports/Channels on page 1-3

.

Chapter

1

Configuration Guide 1 - 1

Issue 2.00

UNIVERGE SV8100

Figure 1-1 UNIVERGE SV8100 CHS2U GW Chassis

The UNIVERGE SV8100 CHS2U chassis is a compact 19” module that has six slots and one PSU. One chassis supports a maximum of 80 station ports/40 analog trunks.

The system can be expanded to 368 station ports/184 trunks by adding three chassis

(a total of four chassis). By using IP connection a maximum of 512 station ports/200

trunks are provided by adding additional 19” chassis. Refer to Figure 1-2

UNIVERGE SV8100 CHS2U Chassis Expandability and

Table 1-1 SV8100 Maximum

System Capacities – Trunks/Ports/Channels on page 1-3

.

1 - 2

Figure 1-2 UNIVERGE SV8100 CHS2U Chassis Expandability

Introduction to UNIVERGE SV8100


Table 1-1 SV8100 Maximum System Capacities – Trunks/Ports/Channels

Number of:

9.5”

Chassis

19” Chassis x 1

(CPU + 2

Slots) x 1

(6 Slots) x 2

(12 Slots) x 3

(18 Slots)

X4

(24 Slots)

System

Maximum

55 111 222 333 444 444

PCM

Number of Timeslots Q 1

Data

7 7 14 21

D term

(-48V)

32 80 176 272

SLT (-28V)

32 80 176 272

SLT (-48V)

8 20 44 68

D term

IP

512 512

SIP/WLAN

512

Analog Trunks (COT)

16 40 88 136

BRI

16 40 88 136

PRI

48 90 180 180

IP Trunk (SIP)

200

DTMF Receivers

32 32 64

VoIP Channels

128

Voice Mail Channels on CPU

16 channels

V34 Modem

1 channel

*2 = An additional 64 DTMF Receivers are available when the PZ-BS10 is installed.

28

368

368

92

184

184

180

28

Total 512

Total 200

96 *1

128

16

1


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UNIVERGE SV8100

S ECTION 3 SV8100 D

IGITAL AND

IP M

ULTILINE

T

ELEPHONE

L

INE

U

P

3.1

Modular Design

The UNIVERGE SV8100 offers an exciting line up of modular telephones.

This modular design allows the telephones to be upgraded and customized.

Optional LCD panels, dial pads, handset cradles, face plates and coloured side panels can easily be snapped on and off to upgrade and customize as the customer desires.

The easy-to-use adjustable footplate allows the customer to chose from a variety of height positions that are right for them and their environment.

Only the DT300/DT700, D term

Series i telephones, Aspire Model C, single line telephones, cordless telephones and wireless telephones discussed in the document can be installed on the SV8100 system.

To avoid damage to equipment, do not install the D

term

70 on the SV8100 system. The D

term

70 (DTU/DTP) terminal uses

-24V and has no protection from the -48V power supply used by the SV8100 system.

Several easy-to-read LCD displays are available, including a new large colour touch panel LCD.

1 - 4

Figure 1-3 UNIVERGE SV8100 Telephone Modular Design

Introduction to UNIVERGE SV8100


3.2

Digital and IP Telephones

The UNIVERGE SV8100 system offers a variety of digital and IP multiline telephones that are compatible with the system. All telephone models are offered in both black and white.

Configuration Guide

3.2.1

Digital Telephones r

The digital telephones offer two terminal types in its line up: Value and Economy.

Economy Telephones – the value telephones are offered in a 6-button with display and a 2-button non-display models. The

LCD is a full dot black and white display with cursor keys. The 10-key dial pad is backlit for easy viewing.

The 6-button and 2-button telephones are not upgradeable.

6-Button with Display

2-Button Non-Display r

Value Telephones – the value telephones are offered in a 12-button,

24-button and 32-button display model as well as a

DESI-less model. The LCD is a full dot black and white display with cursor keys.

The 10-key dial pad is backlit for easy viewing.

The 12-button and

24-button are upgradeable to the 32 button or 8LD

(DesiLess).

Refer to Table

1-3 Connectivity of Options on page 1-10

for a list of upgrade options.

12-button

32-Button

24-Button

DESI-less

1 - 5

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UNIVERGE SV8100

3.2.2

IP Telephones r

The IP telephones offer three terminal types in its line up: Economy,

Value, and Sophisticated.

Economy Telephones – the value telephones are offered in a 6-button with display and a 2-button non-display model. The

LCD is a full dot black and white display with cursor keys. The 10-key dial pad is backlit for easy viewing.

XML open interface and 10/

100 ethernet connectivity is supported. The 6-button and 2-button telephones are not upgradeable .

6-Button with Display

2-Button Non-Display r

IP Value Telephones – the value telephones are offered in

12-button, 24-button and

32-button display models as well as a DESI-less model.

The LCD is a full dot black and white display with cursor keys.

The 10-key dial pad is backlit for easy viewing. The

12-button and 24-button are upgradeable to the 32 button or 8LD (DesiLess). Menu/ softkey operation is provided on the LCD. XML open interface and 10/100 ethernet connectivity are also provided with. Refer to

Table 1-3

Connectivity of Options on page 1-10


12-button

32-Button

24-Button

DESI-less

1 - 6 Introduction to UNIVERGE SV8100

UNIVERGE SV8100 r

IP Sophisticated Telephones – the feature that sets this telephone apart as the flagship model is the large colour touch panel LCD. The

10-key dial pad is backlit for easy viewing. The telephone supports full-duplex handsfree operation and

PSTN (Public Switched Telephone

Network) adapter for analog operation. XML open interface and

10/100 ethernet connectivity are also provided with this telephone.

An important feature of this IP telephone is the Information

Protection Button. Options include a 60-button DSS console, Analog

Recording Adapter (ARA). Refer to

Table 1-3 Connectivity of Options on page 1-10


Sophisticated

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UNIVERGE SV8100

3.2.3

Terminal Category Reference

Table 1-2 Terminal Category Reference Chart (DT300/DT700) on page 1-8

provides a quick reference of the DT300/DT700 terminals.

Table 1-2 Terminal Category Reference Chart (DT300/DT700)

Series Name

DT 300 Series

Digital Terminal

(TDM)

DT 330

(Value)

Equipment

ID

DT 310

(Economy)

DTL-2E-( )

DTL-6DE-( )

DTL-8LD-( )

DTL-12D-( )

DTL-24D-( )

DTL-32-D-( )

DTL-12BT( )

DTL-12PA( )

System

Compatibility

Comments

SV8100 SV8300

3

3

3

3

3

economical terminal providing access to basic telephony and messaging service fully functional keypad providing standard business functions such as hold, transfer, speaker, microphone and other features

2-button terminal is non-display

6-button terminal equipped with LCD and full-featured keypad available in black

3

8-button DESI-less LCD telephone also available are 12-, 24-, 32-button

LCD telephones provides access to more sophisticated system features and allowing room for growth all DT 330s come with a standard LCD display, full duplex speakerphone capability, module support for expansion and feature add-on capability optional 60-button DSS Console provides 60 programmable keys and provides users a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features available in black and white

3

Bluetooth available in black

3 Power Save Adapter provides backup for analog trunk connection



Table 1-2 Terminal Category Reference Chart (DT300/DT700) (Continued)

Series Name

Equipment

ID

System

Compatibility

SV8100 SV8300

Comments

DT 700 Series

IP Terminals

DT 710

(Economy)

DT 730

(Value)

DT 750

(Sophistica ted)

ITL-2-( )

ITL-6D-( )

ITL-8LD-( )

ITL-12D-( )

ITL-24D-( )

ITL-32-D-( )

ITL-12PA( )

ITL-32OC-( )

3

3

3

3

3

3

3

3

economical terminal providing access to basic telephony and messaging service fully functional keypad providing standard business functions such as hold, transfer, speaker, microphone and other features

2-button terminal is non-display

6-button terminal equipped with LCD and full-featured keypad available in black

IP formatted terminal has a dual port, supports compression, full-duplex handsfree operation

8-button DESI-less LCD telephone also available are 12-, 24-, 32-button

LCD telephones provides access to more sophisticated system features allowing room for growth all DT 730s come with a standard backlit

LCD display, full duplex speakerphone capability, module support for expansion and feature add-on capability available in black and white expands the capability by providing XML display to provide more productivity enhanced applications to the users optional 60-button DSS Console provides 60 programmable keys and provides users a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features

Power Save Adapter provides backup for analog trunk connection

IP terminal provides a 5” colour touch panel features of the telephone provide easy use of NEC Unified communications and-third party telephony XML applications access to 32 telephony feature lines across an IP backbone, built-in full duplex speakerphone and DESI-less line key labeling are standard optional 60-button DSS Console provides 60 programmable keys and provides users a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features


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UNIVERGE SV8100

Table 1-2 Terminal Category Reference Chart (DT300/DT700) (Continued)

Series Name

Equipment

ID

System

Compatibility

Comments

Wireless Handset C124

G955

SV8100 SV8300

3

3

—

—

SIP DECT

SIP DECT

3.2.4

Upgradeable Telephone Options

The following charts provide a quick overview of the upgrade options available with the UNIVERGE SV8100 telephones.

Table 1-3 Connectivity of Options

IP Terminals Digital Terminals

Key Kit

Common

Terminal Options

Ten Key Kit

12LK Kit

8LK Unit

ADA:

Analog Recording Adapter

PSA:

PSTN Adapter for analog

DSS:

60-Button DSS Console

Sophisticated

ITL-320C-1

3

N/A (Built in)

3

3

Value

ITL-8LD-1

ITL-12D-1

ITL-24D-1

ITL-32D-1

Economy

ITL-2E-1

ITL-6DE-1

3

3

3

(Except

8LD-1 Unit)

3

3

N/A

N/A

N/A

3

3

3

3

N/A

N/A

Value

DTL-8LD-1

DTL-12D-1

DTL-24D-1

DTL-32D-1

Economy

DTL-2E-1

DTL-6DE-1

3

3

3

(Except

8LD-1 Unit)

3

3

N/A

N/A

N/A

3 N/A

Connect to Digital Port on KTS



Digital

IP

Terminal Options

Table 1-3 Connectivity of Options (Continued)

IP Terminals Digital Terminals

Sophisticated

ITL-320C-1

Value

ITL-8LD-1

ITL-12D-1

ITL-24D-1

ITL-32D-1

Economy

ITL-2E-1

ITL-6DE-1

Value

DTL-8LD-1

DTL-12D-1

DTL-24D-1

DTL-32D-1

Economy

DTL-2E-1

DTL-6DE-1

3 N/A APR:

Analog Port adapter with

Ringer

DESI-less LK/LCD Unit

Backlit LCD

DESI-less LK/LCD Unit N/A (Built in) 3 N/A

3

(Except

8LD-1 Unit)

3

(Except

8LD-1 Unit)

N/A

N/A

N/A


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3.3

Equipment and Applications Overview

The primary target of the UNIVERGE SV8100 system is the small to medium-sized business. As such, it supports a number of robust applications and additional equipment that add value to the system. These include:

Automatic Call Distribution (ACD)

Voice Mail

Computer Telephone Integration (CTI)

Unified Messaging

Wireless Handsets

Station Message Detail Recording (SMDR)

Single Line Telephones

External Speakerphones

Doorphones

External Speakers

Wireless DECT SIP

CO/PBX lines, Direct Inward Dialing (DID), Tie lines, ISDN-BRI and ISDN-

PRI line

Figure 1-4 System Configuration Example on page 1-13 shows a simplified

example of a UNIVERGE SV8100 system with some of the possible applications and equipment.



External

Speakerphone

External

Speaker

Wireless–DECT SIP

Computer Telephony Integration

UNIVERGE SV8100 Digital and IP

Telephones

Automatic Call Distribution

PC Programming

Station Message Detail

Recording (SMDR)

Facsimile Answering Machine

CHS2U

And/Or

CHS2U GW

CO/PBX/Centrex/DID

/Tie/FT1/ISDN-BRI/ISDN-PRI

Headset

D term

Series i Multiline Terminal (DTR)

Single Line

Telephone

Voice over Internet

Protocol (VoIP) Trunks

DSS

Console

Aspire (Model C terminal)

Bluetooth Cordless

Figure 1-4 System Configuration Example


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Features

S ECTION 1 O

VERVIEW

This chapter provides a feature comparison list, which compares the IPK II and UNIVERGE SV8100 feature names.

The remainder of the chapter provides a list of all UNIVERGE SV8100 features and a brief description. For a more detailed description of the feature, refer to the UNIVERGE SV8100 Features and Specifications

Manual.

S ECTION 2 F

EATURES

D

ESCRIPTIONS

Account Code – Forced/Verified/Unverified

Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced

Account Codes:

Forced Account Codes (Unverified)

Verified Account Codes

Account Code Entry

Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

Alarm

Alarm lets any station extension work like an Alarm clock. An extension user can have an Alarm remind them of a meeting or an appointment.

There are two types of Alarms:

Alarm 1 (sounds only once at the preset time)

Alarm 2 (sounds every day at the preset time)

Chapter

2


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Alarm Reports

The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the

CD-CP00, or be downloaded in PCPro. The report data can also be sent via e-mail.

Alphanumeric Display

Multibutton display telephones have a 3-line, 24 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.

The contrast is not adjustable when the telephone has background music enabled.

Analog Communications Interface (ACI)

The Analog Communications Interface (ACI) feature uses a PGD(2)-U10 ADP (Door

Phone/Paging) adapter to provide two analog ports (with associated relays) for Music on Hold, External Paging, Door Boxes and auxiliary devices such as tape recorders and loud bells. The system allows up to 48 PGD(2)-U10 ADPs (when used for ACI ports) for a maximum of 96 analog ports. Each PGD(2)-U10 ADP requires an unused port on a CD-8DLCA/CD-16DLCA blade.

Ancillary Device Connection

Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives.

An UNIVERGE SV8100 multiline terminal user can accomplish this by using the

AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port

Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/

APA-L Unit to connect devices such as tape recorders.

The AP(A)-R/AP(R)-R/APA-L Units are the interface for installing a single line telephone, Modem, credit card reader, wireless headset, NEC Conference Max

Conferencing unit or other compatible analog device.

The PSA-L Unit (Power Save Adapter), an optional adapter for the ITL/DTL

Terminals, is used to make or receive a call using the Public Switched Telephone

Network (PSTN) when a call cannot be made with the ITL/DLT extension.

Answer Hold

Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or a Camp-on call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.

2 - 2 Features


Answer Key

Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered. Press the Answer Key during a call to hold the current call and allow the next call to be answered.

Attendant Call Queuing

Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls would normally “stack up” for the attendant until they can be processed.

The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred calls. If the attendant does not have an appearance for the queued call, it waits in line to be answered. If the attendant has more than 32 calls queued, an extension can

Transfer a call to the attendant only if they have Busy Transfer enabled.

Attendant Call Queuing is a permanent, non-programmable system feature.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic

Call Distribution (ACD) is much more sophisticated and comprehensive than

Department Calling and other group services – it can accurately judge the work load at each agent and distribute calls accordingly. The system allows up to 64 ACD

Groups and 256 ACD agents.

You can put any agent in any group. An agent can be in more than one group only when using AICs. This allows, for example, a Technical Service representative to answer customer service calls at lunch time when many of the Customer Service representatives are unavailable.

The ACD Master Number is the extension number of the whole group. Calls directly ringing or transferred to the ACD Master number enter the group and are routed accordingly. Although the master number can be any valid extension number, you should choose a number that is out of the normal extension range.

Automatic Release

Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on

Ground Start, DID, ISDN, and Tie Line trunks.


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Automatic Route Selection

Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers.

ARS is an on-line call routing program that you can customize (like other system options) from a display telephone. ARS accommodates 400 call routing choices – without a custom-ordered rate structure database. With ARS, you can modify the system routing choices quickly and easily. This is often necessary in the telecommunications world of today where the cost structure and service choices frequently change.

The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by AspireNet, Tie lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.

Background Music

Background Music (BGM) sends music from a customer-provided music source to the speaker of the multiline telephone when the station is idle.

Barge-In

Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.

There are two Barge-In modes: Monitor Mode (Silent Monitor) and Speech Mode.

With Monitor Mode, the caller Barging In can listen to another user conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user conversation.

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws.

Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.

2 - 4 Features


Battery Backup – System Memory

The battery on the CD-CP00 retains the Clock/Calendar and Last Number Redial

(LNR) buffers for each station when the CD-CP00 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.

The system programmed memory (Customer Database) is stored in Nonvolatile

Memory and can be erased only by performing a First Initialization.

.

For additional storage time, the database and Caller ID History can be copied to the Compact

Flash card on the CD-CP00.

Battery Backup – System Power

A built-in battery provides complete system operating power for approximately 30 minutes during commercial power outages. When optional (locally provided) batteries are connected and fully charged, full system operation can be maintained for an extended time. Actual time depends on system configuration, traffic conditions, and the battery capacity.

Call Appearance (CAP) Keys

This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.

Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk call. For example, the user can place the call on hold, transfer it to a co-worker or send it to a park orbit. An incoming call is answered on the first available CAP key, beginning with the lowest numbered key. If keys 1~3 are Call Appearance (CAP)

Keys, for example, the first incoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy, additional incoming calls queue for the first available key.

Call Duration Timer

Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.

Call Forwarding

Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user calls are covered when a user is away from their work area.

The types of Call Forwarding are:


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Call Forwarding when Busy or Unanswered

Calls to the extension forward when busy or unanswered.

Call Forwarding – Centrex

When using PBX/Centrex trunks, calls to the extension perform a Centrex transfer using Immediate, Busy, and No Answer Forwarding.

Call Forwarding Immediate

All calls forward immediately to the destination, and only the destination rings.

Call Forwarding with both Ringing

All calls forward immediately to the destination, and both the destination and the forwarded extension ring (not for Voice Mail).

Call Forwarding when Unanswered

Calls forward only if they are unanswered (Ring No Answer).

Call Forwarding Follow Me

Refer to Call Forwarding with Follow Me on page 2-7

for more information.

2 - 6 Features


Personal Answering Machine Emulation

Allows the extension to emulate an answering machine. Refer to SV8100 InMail for more information.

Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call

Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination. To redirect calls while a user is at another telephone, use Call Forwarding with Follow Me. A periodic VRS announcement can remind users that their calls are forwarded.

Call Forwarding with Follow Me

While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-worker’s telephone.

Call Forwarding with Follow Me reroutes calls from the destination extension. To reroute calls from the initiating (forwarding) extension, use Call Forwarding.

Call Forwarding, Off-Premise

Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forwarding, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, hotel or meeting room. Off-Premise Call Forwarding can route the off-site telephone number over a specific trunk or through a trunk group,

Automatic Route Selection or Trunk Group Routing.

Call Forwarding/Do Not Disturb Override

An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.

Call Monitoring

Call Monitoring allows selected multiline terminal Users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.


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Call Redirect

Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, Voice Mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.

When you press the Call Redirect key, the call is transferred, allowing you to continue with your current call.

This feature works with the following calls:

Normal trunk call

DID

DISA

DIL

E&M

ICM

The following calls cannot be redirected with this feature:

ACD

Transferred

Department Group (all ring mode)

Door Box

Virtual Extension

2 - 8 Features


Call Waiting/Camp-On

With Call Waiting, an extension user may call a busy extension and wait in line

(Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in queue for a busy extension without being forgotten.

Callback

When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.

Caller ID Call Return

The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.

Caller ID

Caller ID allows a display terminal to show an incoming caller’s telephone number

(called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.

.

On the CD-CP00 for Caller ID (also used for DTMF receivers and Call Progress Tone

Detection) 32 resources are available. The PZ-BS10 provides an additional 64 resources.

Central Office Calls, Answering

The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.

Central Office Calls, Placing

The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and individual needs. To place a call, a user can:

Press Line Keys

Press a Trunk Group Key

Press a Trunk Group Routing (dial 9) Key

Dial a code for a specific trunk ( # 9 + the trunk number)

Dial a code for a Trunk Group (704 + group number)


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Dial a code for Trunk Group Routing or ARS (9)

Dial an Alternate Trunk Route Access Code (which you must define)

Press or Use a Speed Dial bin

There are 200 available trunks.

Class of Service

Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of

Service. An extension can have a different Class of Service for each Night Service mode. This lets you program a different set of dialing options for daytime operation, nighttime operation and even during lunch breaks. An extension Class of Service can be changed in system programming or via a Service Code (normally 777). There are

15 available Classes of Service.

Clock/Calendar Display

The system uses Clock/Calendar Display for:

Central Office Calls

(Access Maps)

Class of Service (Class)

Direct Inward Lines

Display Telephones

Night Service (Automatic)

Programmable Trunk

Parameters

Ring Groups

Station Message Detail Recording

System Reports

Toll Restriction (Class)

Trunk Group Routing

Voice Mail

Voice Response System

Using the Daylight Savings Setup program, you can determine whether the system should automatically adjust the system time for daylight savings time/standard time changes.

Clock Adjustment

The system can be programmed to automatically adjust the system clock nightly.

This feature allows you to make adjustments should the system cabinet regularly lose or gain time.

2 - 10 Features


CO Message Waiting Indication

This feature provides a Message Waiting indication when Voice Mail from the Central

Office is used. The CO provides this feature using Visual Message Waiting Indication

(VMWI) standards. Visual Message Waiting Indication visually indicates to a user that a message is present in their voice mail box. When VMWI is provided, the

UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance.

The VMWI standard supported by the UNIVERGE SV8100 includes:

Type 1 Caller ID, FSK without power ringing using the MDMF protocol

Type 1 Caller ID, FSK without power ringing using the SDMF protocol

Code Restriction

Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class.

The system allows for up to 15 Code Restriction Classes and 416 extensions .

Code Restriction Override

Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.

When the attendant or executive needs to place a 900 call, they just:

Press Speaker, dial a service code and enter their override code.

Press Speaker, and dial a trunk access code (e.g., 9 or # 9 002).

Place the 900 call without restriction.

You can assign a different Code Restriction Override code to each extension. Or, extensions can share the same override code.

This feature overrides all Code Restriction programming. Walking Code Restriction allows you to assign a Code Restriction level for each user. When a call is placed using Walking Code Restriction, the restriction for the call is based on the Code

Restriction level defined in Programs 21-05-xx and 21-06-xx.

Code Restriction, Dial Block

Code Restriction, Dial Block lets a user temporarily block dialing on an extension.

This lets a user block their telephone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.


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Dial Block can also be set by using the supervisor access code. If Dial Block is set by an extension user, the supervisor cannot release it. If Dial Block is set using the supervisor code, the extension user cannot release it.

Important: This function works by password and Class of Service control (the supervisor is not an assigned extension). If Dial Block is available for all Classes of

Service, everyone may become a supervisor if they know the Dial Block password.

Conference

Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The CD-CP00 provides 64 Conference ports, allowing any number of internal or external parties to be conferenced together up to a limit of 32 parties. This means that one extension can conference up to 31 internal and/or external parties together (the originator would be the 32nd party reaching the maximum of 32). While this Conference call is active, another user can initiate a separate Conference also for a limit of 32 parties, or any number of conferences can be initiated with a number of parties (up to 32) until all 64 Conference ports are busy.

Conference, Voice Call/Privacy Release

Voice Call Conference lets an extension user in the same work area join in a trunk

Conference. To initiate a Voice Call Conference, an extension user presses the

Meet-Me Conference key and tells their co-workers to join the call. The system releases the privacy on the trunk, and other users can press the trunk line key to join the call. Line keys assigned for the trunk blink to indicate that privacy is released, and others can join the current call.

Voice Call Conference does not use the telephone system features to announce the call. The person initiating the Voice Call Conference announces it verbally. A tone, indicating others have joined the conference, can be provided.

The CD-CPOO-US provides 64 conference circuits to allow internal or external parties to be conferenced together up to a limit of 32.

Privacy Mode Toggle Option

The Privacy Mode Toggle option allows an extension user to quickly change an outside call from non-private to private mode. If the outside call is on a line key, the user presses the line key to switch from non-private mode to private mode. For systems using the Privacy Mode Toggle option, trunks initially have the privacy released. The remainder of the call is private. If the call is on a Call Appearance

(CAP) Key, the user presses their Meet-Me Conference function key instead. Unlike pressing the line key, pressing the Meet-Me Conference key toggles back and forth between private and non-private mode for the call.

2 - 12 Features


Continued Dialing

Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice

Mail, automatic banking and Other Common Carriers (OCCs).

There are two types of Continued Dialing:

Continued Dialing for Intercom Calls

Depending on the Class of Service for an extension, a multiline terminal user may be able to dial additional digits after their Intercom call connects. In systems with Voice

Mail, for example, Continued Dialing lets extension users dial the different options after the Voice Mail answers. Without Continued Dialing, extension users cannot access these Voice Mail options.

Continued Dialing for Trunk Calls

Continued Dialing gives a user access to outside services like automatic banking, an outside Automated Attendant, bulletin boards and Other Common Carriers (OCCs).

After the outside service answers, the user can dial digits for whatever options the services allow. Without Continued Dialing, the system Toll Restriction cuts off the call after a specific number of dialed digits.

Continued Dialing may make the system more susceptible to toll fraud.

Data Line Security

Data Line Security protects any station port from receiving audible tones (such as

Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.

Delayed Ringing

Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines,

Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys.

Department Calling

With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller would not have to know any Sales department extension number.


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Two types of routing are available with Department Calling: Priority Routing and

Circular Routing. With Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority extensions ring only if all higher priority extensions are busy. With Circular Routing, each call rings a new extension.

Department Step Calling

After calling a busy Department Calling Group member, an extension user can have

Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group.

Dial Pad Confirmation Tone

For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.

Dial Tone Detection

If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the

Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing # 9 and the trunk number), the system drops the trunk if dial tone does not occur. If the user accesses the trunk via a Trunk Group

(by dialing a trunk group code or automatically through a feature like Last Number

Redial), the system can drop the trunk or optionally skip to the next trunk in the group.

Dialing Number Preview

Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors.

Digital Trunk Clocking

The UNIVERGE SV8100 CD-CP00 has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal PLO (Phase Locked

Oscillator) to derive Primary Clock from the network in priority order. If priority is set up incorrectly, or if two primary clocks are coming in, slips may occur causing improper data synchronization. The PLO, equipped with the UNIVERGE SV8100

CD-CP00 is the timing source for all digital trunk blades in the system. The PLO synchronizes the system and clocks signals from another office. When the

UNIVERGE SV8100 is a clock receiver office, the PLO generates the clock signal according to the source clock signals received from the source office in the network.

The source clock signals are extracted from digital trunk blades and are supplied to the PLO.

2 - 14 Features


Direct Inward Dialing (DID)

Direct Inward Dialing (DID) lets outside callers directly dial a system extension. DID saves time for callers who know the extension number they want to reach. To place a

DID call, the outside caller dials the local exchange (NNX) and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.

.

Direct Inward Dialing requires DID service from Telco.

In addition to direct dialing of system extensions, DID provides:

DID Dialed Number Translation

Flexible DID Service Compatibility

DID Intercept

DID Camp-On

There are 20 DID Translation tables that can be divided between 2000 entries.

Direct Inward Line (DIL)

A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or

Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.

When outside callers dial the DIL telephone number, the call rings the operator on the

International Sales line key. The DIL does not ring other extensions.

There are 200 available trunks, 64 Department Groups, 256 extensions and 256

Virtual Extensions.


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DIL Delayed Ringing

Extensions in a Ring Group can have delayed ringing for another extension DIL. If the DIL is not answered at its original destination, it rings the DIL No Answer Ring

Group. This could help a Technical Service department, for example, that covers calls for an Inside Sales department. If the Inside Sales calls are not answered, they ring to the Technical Service department.

Direct Inward System Access (DISA)

DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls. To use DISA, the employee:

Dials the telephone number that rings the DISA trunk.

Waits for the DISA trunk to automatically answer with a unique dial tone.

Dials the 6-digit DISA password (access code).

Waits for a second unique dial tone.

Accesses a system trunk, uses a selected feature or dials a system extension.

DISA calls ring system extensions like other outside calls. If an extension has a line key for the DISA trunk, the call rings that key. If the extension does not have a line key, the extension must have a Call Appearance (CAP) key to answer the call.

You can set DISA operation differently for each Night Service mode. For example, a trunk can be a normal trunk during the day and a DISA trunk at night. You can also set the routing for DISA trunks when the caller dials a busy or unanswered extension, dials incorrectly, or forgets to dial.

DISA allows 15 users, 15 DISA Classes of Service and 200 trunks.

Direct Station Selection (DSS) Console

The DSS Console gives a multiline terminal user a Busy Lamp Field (BLF) and one-button access to extensions, trunks and system features. This saves time for users that do a lot of call processing (e.g., attendants, operators or dispatchers). The

DSS Console simplifies:

Calling extensions and door boxes

Placing, answering and transferring outside calls

Making an External or Internal Page

Switching the Night Service mode

Activating DSS Console Alternate Answer

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The DSS Console also provides DSS Console Alternate Answer. This lets a multiline terminal user with a DSS Console quickly reroute their calls to a co-worker.

Transferred and dial 0 calls ring both DSS Consoles and, if the VRS is installed, the main operator hears the message, “Your calls have been forwarded”. Central office calls ring both consoles and no message is heard by the operator.

Directed Call Pickup

Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker call from their own telephone. With Directed Call Pickup, an extension user can pick up:

Trunk calls (i.e., Ring Group calls)

Direct Inward Lines

Transferred trunk calls

Transferred Intercom calls

Ringing and voice-announced Intercom calls

Directory Dialing

Directory Dialing allows a multiline terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing:

SPD – Speed Dials

EXT – Co-worker’s Extensions

STA – Personal Speed Dials

TELBK – Telephone Book

Distinctive Ringing, Tones and Flash Patterns

Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals. This lets users tell the type of call by listening to the ringing/tones and watching the keys. It also helps users monitor the progress of their calls. In addition, Distinctive Ringing lets multiline terminal users customize their

Intercom and trunk call ringing. This is helpful for users that work together closely.

For example, if several co-workers set their multiline terminals to ring at different pitches, each co-worker can always tell which calls are for them. You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the UNIVERGE SV8100

Programming Manual for more details.


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Do Not Disturb

Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys. The user may use the telephone in the normal manner for placing and processing calls.

Five Do Not Disturb options are available at each extension. These options can be accessed via multiline terminal Softkeys, DND feature key or DND system access code.

1 = Incoming trunk calls blocked

2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked

3 = All calls blocked

4 = Incoming Call Forwards blocked

0 = Do Not Disturb canceled

Door Box

The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The

Door Box then sends chime tones to all extensions programmed to receive chimes.

To answer the chime, the called extension user lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they answer the Door Box chimes instead. Any number of system extensions can receive Door Box chime tones.

Each Door Box has a pair of normally open relay contacts that can connect to an electric door strike. Use these contacts to remotely control the entrance door. After answering the Door Box chimes, a multiline terminal user can press Recall to activate the Door Box contacts. This in turn releases the electric strike on the entrance door.

The device connected to the Door Box contacts cannot exceed the contact ratings shown in the following table:

Contact Configuration

Maximum Load

Door Box Specifications

Maximum Initial Contact Resistance

Normally Open

60mA @ 30 VDC

10mA @ 90 VDC

50m Ohms

The system can have up to eight Door Boxes. Six chime tones are available.

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Drop Key

The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office. A single line telephone user can use the Drop Key function with an access code.

Facsimile CO Branch Connection

The UNIVERGE SV8100 system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI

Package and Power Failure (PF) circuit.

Flash

Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.

Flexible System Numbering

Flexible System Numbering lets you reassign the system port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system number plan. You can have factory technicians:

Set the number of digits in internal (Intercom) functions. For example, extension numbers can have up to eight digits.

Change your system Service Code numbers.

Assign single digit access to selected Service Codes.

Talk to your sales representative to find out if this program is available to you.

You can also use Flexible System Numbering to change the system Trunk Group

Routing code. Although the default code of 9 is suitable for most applications, you can alter the code if needed.

Flexible Timeouts

The Flexible Timeouts feature provides a variety of timers in the Resident System

Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.


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Forced Trunk Disconnect

Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk.

Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk

Disconnect to release a trunk on which there is no conversation. This can happen if a trunk does not properly disconnect when the outside party hangs up.

Forced Trunk Disconnect abruptly terminates the active call on the line. Only use this feature in an emergency and when no other line is available.

Group Call Pickup

Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer others calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call . If several extensions in the group are ringing at the same time, Group Call Pickup intercepts the call based on the extension priority in the

Pickup Group.

With Group Call Pickup, a user can intercept the following calls:

A call ringing the user’s own pickup group

A call ringing another pickup group when the user knows the group number

A call ringing another pickup group when the user does not know the group number

There are 64 Call Pickup Groups available.

Group Listen

Group Listen permits a multiline terminal user to talk on the handset and have their voice broadcast over the telephone speaker. This lets the multiline terminal user’s co-workers listen to the conversation. Group Listen turns off the multiline terminal handsfree microphone so the caller does not pick the co-worker’s voices during a

Group Listen.

Handset Mute

Handset Mute is provided to most terminals connected to the UNIVERGE SV8100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press Mic to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.

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Handsfree and Monitor

Handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the telephone.

Three variations of Handsfree are available.

Handsfree

The user can press Speaker to place and answer calls instead of using the handset.

Automatic Handsfree

The user can press a trunk line key or virtual extension key without lifting the handset or pressing Speaker. An extension can have Automatic Handsfree for only outgoing calls or both outgoing and incoming calls.

Monitor

User can place a call without lifting the handset, but must lift the handset to speak.

Handsfree Answerback/Forced Intercom Ringing

Handsfree Answerback permits an extension user to respond to a voice-announced

Intercom call by speaking toward the telephone, without lifting the handset. Like

Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.

Headset Operation

A multiline terminal user can use a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up hands for other work.

Headset Operation also provides privacy not available from Handsfree.

As the headset plugs into a separate jack on the bottom of the telephone, the handset can still be connected to the telephone. This provides an option to use the handset, headset or the speakerphone for calls.

Hold

Hold lets an extension user put a call in a temporary wait state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user work area.

While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold.


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There are four types of Hold:

System Hold

An outside call a user places on Hold flashes the line key (if programmed) at all other multiline terminals. Any multiline terminal user with the flashing line key can pick up the call.

Exclusive Hold

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other multiline terminals that have a key for the trunk. Exclusive hold is important if a user does not want a co-worker picking up their call on Hold.

Group Hold

If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up others calls.

Intercom Hold

A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.

Hot Key-Pad

The Hot Key-Pad feature allows the user to place a call without lifting the handset or pressing Speaker. When the user dials another extension number on an idle telephone with Hot Key-Pad enabled, Speaker lights and the internal call is made.

When the user dials the trunk access code from a telephone with Hot Key-Pad enabled, Speaker lights, a trunk is seized and the outgoing call is made.

Hotel/Motel

Your UNIVERGE SV8100 telephone system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money, and provide your guests with more responsive service.

Hotel/Motel features include:

Wake Up Call

Single Digit Dialing

A Department Calling Group

Message Waiting

PMS Integration

PMS Configurator Software

Room to Room Calling Restriction

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Toll Restriction (When Checked In)

Room Status

Room Status Printouts

DSS Console Monitoring

Do Not Disturb

Flexible Numbering Plan

Hotline

Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together.

The Hotline partners can call or Transfer calls to each other by pressing a single key.

The Hotline feature has two applications.

Hotline (Hotline partner)

Ringdown Extension, Internal/External (Refer to Ringdown Extension, Internal/

External on page 2-37 .)

In addition, the Hotline key shows the status of the partner extension.

When the key is . . .

The extension is . . .

Off

On

Fast Flash

Double Wink On

Wink Off

Idle

Busy or ringing

DND – All calls (option 3) or Intercom calls (option 2)

ACD Agent logged on the group

ACD Agent logged off

There are 512 internal Hotline extensions available.

Howler Tone Service

Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.

Intercom

Intercom gives extension users access to other extensions. This provides the system with complete internal calling ability.


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Handsfree Answerback/Forced Intercom Ringing

Handsfree Answerback permits an extension user to respond to a voice-announced

Intercom call by speaking toward the telephone, without lifting the handset. Like

Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.

Busy Status Display

When a display multiline terminal user places an Intercom call to a busy extension, the details of the busy status (who is talking to the extension or which line is in use by the extension) can be displayed. The details of the trunk busy status (the extension using the line) can be displayed after trying to access the trunk. This feature provides a user information which can determine whether or not they should use Barge-In for the extension or trunk. This information automatically displays for a multiline terminal when programmed.

IP Multiline Station (SIP)

The UNIVERGE SV8100 system supports IP extensions using a variety of multiline terminals. These telephones have the same look and functionality of typical multiline telephones, but they are connected to the CCPU via IP rather than by a hardwired connection to a DLC port.

The following DT700 IP Multiline Telephones (ITL) support IP extensions:

ITL-2E-1 (BK) TEL

ITL-6DE-1 (BK) TEL

ITL-8LD-1 (BK) TEL/ITL-8LD-1 (WH) TEL

ITL-12D-1 (BK) TEL/ITL-12D-1 (WH) TEL

ITL-12PA-1 (BK) TEL



ITL-32OC-1 (BK) TEL

IP Single Line Telephone (SIP)

SIP (Session Initiation Protocol) is used for Voice over Internet Protocol. It is defined by the IETF (Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC 3842, refer to a later implementation of SIP and may be supported by the UNIVERGE SV8100. Commonly called SIP Station, this feature is used for IP

Stations using SIP.

SIP analyzes requests from clients and retrieves responses from servers, then sets call parameters at either end of the communication, handles call transfer, and terminates. Typically, such features, including but not limited to Voice over IP services, are available from an SIP service provider.

2 - 24 Features


IP Trunk – (SIP) Session Initiation Protocol

The UNIVERGE SV8100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put in frames to be sent over a network using Internet protocol.

Using VoIP equipment at a gateway (a network point that acts as an entrance to another network), the packetized voice transmissions from users in the company are received and routed to other parts of the company intranet (local area or wide area network) or they can be sent over the Internet using CO lines to another gateway.

The PZ-32IPLA/PZ-64IPLA/PZ-128IPLA is an interface that can provide IP trunks and

Tie Lines. It can operate in the following modes:

COI

COID

DID

TLI

DTI

IP Trunk – H.323

H.323 is an International Telecommunication Union (ITU) standard for Packet Based

Multimedia Communication Systems. The UNIVERGE SV8100 can use H.323 to connect to another UNIVERGE SV8100 system or a third-party product.

The feature set is limited. When using H.323, it is not possible to use the advanced networking features. If these features are required, use IP KCCIS. The UNIVERGE

SV8100 Voice over IP Trunk blade H.323 package sends the real-time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put in frames to be sent over a network using Internet Protocol.

The UNIVERGE SV8100 Voice over IP Trunk – H.323 blade package allows communication using standard H.323 (Normal and Fast Start) Protocol and allows connectivity to any H.323 standards compliant voice gateway and gatekeeper. This

VoIP Trunk blade also allows Registration and Authentication Server (RAS) support to register with an RAS Server and use Gatekeeper for dynamic call routing.

The PZ-(x)IPLA daughter board – H.323 is an optional interface that can provide IP trunks and Tie Lines. It can operate in the following modes:

COI

COID

DID

TLI

DTI


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Depending on the requirements and resource allocation in the LAN/WAN/Internet, the

IAD(8)-U10 ETU – H.323 can be configured to use any of the following voice compressions:

G.729 Low bandwidth requirement used on most Wide Area Network links.

G.711 High bandwidth requirement – usually used on Local Area Networks.

G 722 codec is useful in fixed network, Voice over IP applications, where the required bandwidth is typically not prohibitive.

G.723 is an ITU-T standard wide band speech codec. This is an extension of

Recommendation G.721 adaptive differential pulse code modulation to 24 and

40 kbit/s for digital circuit multiplication equipment application.

ISDN Compatibility

ISDN-BRI

Integrated Service Digital Network – Basic Rate Interface (ISDN-BRI) is a Public

Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking. The B channels provide two voice path connections. Caller ID is usually a standard feature on ISDN-BRI provided trunks.

Caller ID indication displays the calling party telephone number on the LCD of the multiline terminal for CO incoming calls. This interface provides voice communication path only.

ISDN-PRI

ISDN-PRI (Integrated Service Digital Network – Primary Rate Interface) is a Public

Switched Telephone Network (PSTN) service that provides 30 B channels and, in essence, two D channels (30B+2D) for trunking. The UNIVERGE SV8100 supports it.

Caller ID indication displays the calling party telephone number on the LCD of the multiline terminal for CO incoming calls. This interface provides voice communication path only.

ISDN – BRI/PRI Features

DID Line Service

Calling Line Identification Presentation (CLIP)

Calling Party Number (CPN) Presentation from Station

SMDR Includes Dialed Number

Display Shows Why Caller ID is Not Available

Last Number Redial

Last Number Redial allows an extension user to quickly redial the last number dialed.

For example, a user may quickly recall a busy or unanswered number without manually dialing the digits.

2 - 26 Features


Last Number Redial saves the last 24 digits a user dials in system memory. The number can be any combination of digits 0~9, # and * . The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same trunk group as for the initial call. However, the extension user can preselect a specific trunk if desired.

When the Redial key is pressed, the display indicates REDIAL [ # ] / SYS. The user can then press # to redial the number displayed, or enter a System Speed Dialing bin number to be dialed. Pressing Redial repeatedly scrolls through the last 10 numbers dialed.

Licensing

Licenses are used to activate certain features and applications for the UNIVERGE

SV8100. Refer to the UNIVERGE SV8100 Features and Specifications Manual for more details.

Line Preference

Line Preference determines how a multiline terminal user places and answers calls.

There are two types of Line Preference: Incoming Line Preference and Outgoing Line

Preference.

Incoming Line Preference

Incoming Line Preference establishes how a multiline terminal user answers calls.

When a call rings the multiline terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference). The idle line can provide either Intercom or trunk dial tone (see Outgoing Line Preference below). Ringing Line Preference helps users whose primary function is to answer calls (such as a receptionist). Idle Line Preference is an aid to users whose primary function is to place calls (such as a telemarketer).

Outgoing Line Preference

Outgoing Line Preference sets how a multiline terminal user places calls. If a multiline terminal has Outgoing Intercom Line Preference, the user hears Intercom dial tone when the handset is lifted. If a multiline terminal has Outgoing Trunk Line Preference, the user hears trunk dial tone when the handset is lifted. Outgoing Line Preference also determines what happens at extensions with Idle Line Preference. The user hears either trunk (dial 9) or Intercom dial tone.

Auto-Answer of Non-Ringing Lines

With Auto-Answer of Non-Ringing Lines, an extension user can automatically answer trunk calls that ring other extensions (not their own). This helps a user that has to answer calls for co-workers that are away from their desks. When the user lifts the handset, they automatically answer the ringing calls based on Trunk Group Routing programming. The extension user ringing calls, however, always have priority over calls ringing co-worker extensions.


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Long Conversation Cutoff

For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The time begins when the trunk is seized and disconnects the call after the time expires.

When used with the Warning Tone for Long Conversation feature, the system can provide a warning tone on outgoing trunks calls before the call is disconnected.

Maintenance

The UNIVERGE SV8100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation.

PCPro can remotely access the UNIVERGE SV8100 for maintenance and diagnostics. Within PCPro, the debug terminal can be accessed to monitor the systems activity and logging. PCPRo also has built-in reports that can display alarm data. If need be, an option in PCPro allows the technician to reset or initialize the system remotely. If the technician determines the problem is isolated to a specific slot,

PCPro can reset only the slot in question.

The SV8100 Maintenance manual contains a number of flow charts to help technicians diagnose and resolve problems that may arise during and after the installation of the UNIVERGE SV8100 system.

Meet Me Conference

With Meet Me Conference, an extension user can set up a Conference with their current call and up to 31 other internal or external parties. Each party joins the

Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting – without leaving the office.

The CD-CP00 provides two blocks of 32 conference circuits, allowing each block to have any number of internal or external parties conferenced up to the block limit of 32.

Meet Me Paging

Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in, or make an announcement using that zone. Meet Me Paging is a good way to talk to a co-worker when their location is unknown. If the co-worker can hear the Page, they can join in the conversation.

2 - 28 Features


Meet Me Paging Transfer

If a user wants to Transfer a call to a co-worker but does not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page. Since Meet Me Paging Transfer works with both

Internal and External Paging, a call can be quickly extended to a co-worker anywhere in the facility.

Memo Dial

While on an outside call, Memo Dial lets a multiline terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client telephone number. When

Directory Assistance plays back the requested number, the caller can use Memo Dial to jot the number down in the telephone memory. They can quickly call the Memo Dial number after hanging up.

When a user enters a Memo Dial number, the dialed digits do not output over the trunk. Dialing Memo Dial digits does not interfere with a call in progress.

Message Waiting

An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension. Answering the

Message Waiting automatically calls the extension that left the indication. Message

Waiting ensures that a user does not have to recall an unanswered extension. It also ensures that a user does not miss calls when their extension is busy or unattended.

Additionally, Message Waiting lets extension users:

View and selectively answer messages left at their extension (display multiline terminal only)

Cancel all messages left at their extension

Cancel messages they left at other extensions

An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may remind users that they have Messages Waiting.


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MH240 Wireless IP Telephone

The MH240 Wireless IP Telephone is a wireless IP multiline terminal. The WL1700

Controller is the equipment that controls additional WL1500 Access Points (APs) and has it’s own internal AP. The WL1700 creates an IEEE802.11-standard wireless network. The MH240 complies with IEEE 802.11b/g specifications and uses a Wi-Fi network consisting of a WL1700 Controller and WL1500 APs distributed throughout an enterprise environment. The MH240 is equipped with Conference, Directory,

Disconnect, Enter (select), History, Hold, Menu, Talk, Transfer, Volume Up, and

Volume Down keys as well as eight programmable function keys.

Microphone Cutoff

Microphone Cutoff lets a multiline terminal user turn off their telephone handsfree or handset microphone anytime. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy, or ringing. The microphone stays off until the user turns it back on.

Mobile Extension

A mobile extension is an external telephone (preferably a mobile phone) linked to the

UNIVERGE SV8100 via a Proxy Port to operate as an internal single line telephone extension. The extension sends DTMF signals to the system allowing access to the system features. A registered Mobile Extension uses one analog port (ports are reserved in groups of two), however, no PCB support (analog or digital) is required.

The Mobile Extension port must be an unequipped extension port on the SV8100 system – no physical telephone is required on the SV8100 system.

Multiple Trunk Types

The UNIVERGE SV8100 supports many different Trunks in the system (DID, E&M Tie

Lines, Loop Start, Ground Start, ISDN BRI, ISDN PRI, and T-1 trunks). The system supports up to 200 trunks in the expanded port package, and a maximum of 56 trunks in the basic port package.

Music on Hold

Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know that his call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls.

The Music on Hold source can be internal (tone) or from an external customerprovided music source (e.g., tape deck, or receiver.). The customer-provided source can connect to a PGD(2)-U10 ADP analog port or to a connector on the CD-CP00.

Option Available for Using System Tone

2 - 30 Features


The Music on Hold feature is enhanced to allow callers to hear a system tone instead of playing the internal or external music.

.

In accordance with copyright law, a license may be required from the relevant body, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC, NEC Unified Solutions,

Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a

license.

Name Storing

Extensions and trunks can have names instead of circuit numbers. These names show on a multiline terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.

Additional Characters Available

When using the Name Storing feature, the system now provides additional characters which can be used. These characters are available with any option that allows Name

Storing – Speed Dial – System/Group/Station, One-Touch Keys, Extension Name,

Trunk Naming.

Night Service

Night Service lets system users activate one of the Night Service modes. Night

Service redirects calls to their night mode destination, as determined by Assigned and

Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls. The system also provides external contacts to assign one of eight Night Service modes.

Off-Hook Signaling

Off-Hook Signaling alerts a multiline terminal user that an incoming outside call is ringing to the station during another call. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. The system provides the following Off-Hook Signaling options:

Called Extension Block

Automatic Signaling

Manual Signaling

Selectable Off-Hook Signaling Mode

Off-Hook Ringing

DID Call Waiting

Block Manual Off-Hook Signals

Block Camp On


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One-Touch Calling

One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves time when accessing co-workers, clients, and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key. An extension user can have One-Touch keys programmed for:

Direct Station Selection – one-button access to extensions

Station Speed Dial – one-button access to stored numbers (up to 24 digits)

Speed Dial – System/Group/Station – one-button access to stored speed dialing numbers

Trunk Calling – one-button access to trunks or trunk groups

Service Codes – one-button access to specific Service Codes

An extension user can chain dial with One-Touch Keys. For example, a user can store the number for a company Automated Attendant in key 1 and employee extension numbers in keys 2~5. The user can press key 1 to call the company, then one of keys 2~5 to ring the employee to whom they want to speak.

An extension user or system administrator can optionally store a Flash command under a One-Touch key. This is helpful for One-Touch Keys used as Station Speed

Dial bins. The stored Flash may be helpful to access features of the connected Telco,

PBX or Centrex.

Operator

When an extension user dials 0, calls are routed to a main system Operator. The

Operator can answer and route outside calls or locate employees using the Page feature.

A maximum of eight Operators is available.

(OPX) Off-Premise Extension

Off-Premise Extension allows a single line telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise single line telephone.

Paging, External

With External Paging, a user can broadcast announcements over paging equipment connected to external Paging zones. When a user pages one of these external zones, the system broadcasts the announcement over the speakers. Like Internal Paging,

External Paging allows a user to locate another employee or make an announcement without calling each extension individually.

2 - 32 Features


The UNIVERGE SV8100 system allows up to eight External Paging zones, or a common zone output provided by the CPU (Speaker 9). All other speakers (1~8) require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits per module. You must have four PGD(2)-U10 ADPs to get the eight external zones.

Each external zone has an associated relay contact. When a user pages to a zone, the corresponding contact activates (closes). This provides for Paging amplifier control.

Combined Paging

Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company warehouse and outside loading dock at the same time. Combined Paging is available for zones

1~8 and All Call. You can program a Function Key as a Combined Paging key. Using the External Page Function Key, when an All Call External Page Function Key is programmed, it includes both the external zones and the assigned internal zone(s). If the internal page zone is busy or there are no extensions in a page group, the announcement is made on the external zones only.

Paging, Internal

Internal Paging lets extension users broadcast announcements to other multiline terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call

Paging, the announcement broadcasts to all idle extensions programmed to receive

All Call Paging. An extension can be a member of only one Internal Paging Zone. Like

External Paging, Internal Paging allows a user to locate another employee or make an announcement without calling each extension individually.

Combined Paging

Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company warehouse and outside loading dock at the same time. Combined Paging is available for Paging zones 1~8 and All Call. Optionally, you can change the Combined Paging assignments. For example, you can associate External Paging Zone 1 with Internal

Paging Zone 4. You can program a Function Key as a Combined Paging key. When an All Call External Page Function Key is programmed, it includes both the external zones and the assigned internal zone(s). If the internal page zone is busy or there are no extensions in a page group, the announcement is made on the external zones only.

Park

Park places a call in a wait state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. System Park allows a user to have a call wait in System Orbit.


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Personal Park allows a user to Park a call at their extension so a co-worker can pick it up. After parking a call in orbit, a user can Page the person receiving the call and hang up. The paged party can dial a code or press a programmed Park key to pick up the call. With Park, it is not necessary to locate a person to handle their calls. A call parked for too long recalls the extension that initially parked it, however the call remains in the park orbit until it is answered. There are 64 Park Orbits (1~64) available for use.

Extended Park

An extension Class of Service determines whether it uses the normal Park Orbit

Recall time or the Extended Park Orbit Recall time. The times are set in system programming. When an extension with Extended Park Recall Class of Service option parks a call, it recalls after the Extended Park Orbit Recall time. When an extension with the Normal Park Orbit Recall Class of Service option parks a call, it recalls after the normal Park Orbit Recall time, however the call remains in the park orbit until it is answered.

Programmable Function Key and Service Code Available for Personal Park

The Personal Park feature is enhanced by using a Programmable Function Key or service code (3-digit or 1-digit) to place a call in Personal Park. This option is available for multiline terminals, single line sets, and UNIVERGE SV8100 Wireless telephones and can be used for analog or ISDN trunks.

PC Programming

The UNIVERGE SV8100 has three different methods for programming. The first is via the handset, the second is by PCPro and third by WebPro.

PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.

The WebPro application is a web server running on the CD-CP00 blade of the system. No special installation program is required. A user programs the system using their standard web browser.

Power Failure Transfer

Power Failure Transfer ensures that a customer has access to the Central Office network during a power outage. The CO/PBX tip and ring are automatically transferred to a DT3xx or DT7xx multiline terminal with a PSA-L adapter installed.

Prime Line Selection

Prime Line Selection allows a multiline terminal user to place or answer a call over a specific trunk by lifting the handset. The user does not have to press keys or dial codes. This simplifies handling calls on a frequently used trunk.

Prime Line Selection has the following two modes of operation:

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Outgoing Prime Line Preference

Lifting the handset seizes the Prime Line. Outgoing Prime Line Preference would help a telemarketer who always needs a free line to call prospective clients. The telemarketer lifts the handset and the Prime Line is always available. (Outgoing Prime Line Preference may be affected by Incoming Prime

Line Preference).

Incoming Prime Line Preference

When the Prime Line rings the extension, lifting the handset answers the call.

Incoming Prime Line Preference could benefit the Service Department dispatcher who must quickly answer customer service calls and then dispatch repair technicians. When a customer calls in, the dispatcher lifts the handset to get their call. (Incoming Prime Line Preference can optionally seize an idle line appearance.)

Private Line

A Private Line is a trunk reserved for a multiline terminal for placing and answering calls. A user with a Private Line always knows when important calls are for them.

Additionally, the user has their own trunk for placing calls that is not available to others in the system.

Programmable Function Keys

Each multiline terminal has Programmable Function Keys that simplify placing calls, answering calls, and using certain features. You can customize the function of a multiline terminal programmable key from each multiline terminal. Depending on your telephone style, you can have up to 32 Programmable Function Keys.

Programming from a Multiline Terminal

System Programming can be performed from any display multiline terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory.

Pulse to Tone Conversion

An extension user can use Pulse to Tone Conversion on trunk calls. Pulse to Tone

Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up Other Common

Carriers (OCCs) such as MCI from their DP area. The user can, for example:

Place a call to an OCC over a DP trunk.

Depending on programming:

Manually implement Pulse to Tone Conversion.

- OR -


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Wait 10 seconds.

Dial the OCC security code and desired number. The system dials the DTMF digits after the conversion.

Redial Function

Users can press Redial to cycle through the last 10 outside numbers dialed. Pressing

# redials the number displayed. Users can also press Redial and dial a System Speed

Dial bin number to access System Speed Dial.

Remote (System) Upgrade

With PC Programming, the UNIVERGE SV8100 can be remotely upgraded to a newer version of main system software. When a new version of main system software is released, a firmware package file is provided. Using the PCPro application, a technician can remotely upgrade the firmware on the CD-CP00. The upgrade can be applied immediately, or at a scheduled date and time. Remote Upgrade is supported only via a LAN connection. A modem or serial connection is NOT supported for

Remote Upgrade.

Repeat Redial

If a multiline terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again – hoping it goes through. Repeat Redial automatically retries it until the called party answers (the number of retries is based on system programming).

Resident System Program

When power is applied to the system, the hardware configuration is scanned and

Resident System Program default values are assigned including terminal types [e.g.,

PGD(2)-U10 ADP or DSS Console]. This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.

Reverse Voice Over

While on a call, Reverse Voice Over lets a busy multiline terminal user make a private

Intercom call to an idle co-worker. The idle co-worker can be at a multiline terminal or single line telephone. The busy user presses a programmed Reverse Voice Over key to make a private call to a specified co-worker. The initial caller cannot hear the

Reverse Voice Over conversation. The private Intercom call continues until the

Reverse Voice Over caller presses the key again. The initial call can be an outside call or an Intercom call.

Reverse Voice Over could help a salesman, for example, when placing a call to an important client. The salesman can talk with the client and give special instructions to a secretary – without interrupting the initial call.

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When the multiline terminal is idle, the Reverse Voice Over key functions the same as a Hotline or One-Touch key. A multiline terminal Reverse Voice Over key also shows at a glance the status of the associated extension:

When the key is. . .

Off

On

Fast Flash

The associated extension is. . .

Idle

Busy or call ringing

In Do Not Disturb

.

When the destination extension is idle, the Reverse Voice Over provides one button calling to the associated extension (like a Hotline key). An extension user cannot, however, use the Reverse

Voice Over key to Transfer calls by one-touch operation.

Ring Groups

Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension:

Assign the trunk and the extension to the same Ring Group.

In the extension Ring Group programming, assign ringing for the trunk.

Any number of extensions and trunks can be in a specific group.

The system allows:

Ring Groups = 1~100

In-Skin Voice Mail = 102

Centralized Voice Mail = 103

If an extension has a line key for the trunk, Ring Group calls ring the line key. If the extension does not have a line key, the trunk rings the line appearance key. If an extension has a key for a trunk that is not in its ring group, the trunk follows Access

Map programming.

Ringdown Extension, Internal/External

With a Ringdown Extension, a user can call another extension, outside number, or

Speed Dialing number by lifting the handset. The call automatically goes through – there is no need for the user to dial digits or press additional keys.

Ringdown Extensions are frequently used for lobby telephones, where the caller lifts the handset to get the information desk or off-site Reservation Desk.

After the Ringdown Extension user lifts the handset, ringdown occurs after a programmable interval. Depending on the setting of this interval, the extension user may be able to place other calls before the ringdown goes through.


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Room Monitor

Room Monitor lets an extension user listen to the sounds in a co-worker’s area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.

When using multiline terminals for monitoring, an extension user can only Monitor one extension at a time. Many extensions can Monitor the same extension at the same time. However, only one single line telephone can monitor another single line telephone at a time.

Room Monitor for Single Lines

This option enables you to monitor the room status through your single line telephones. Between multiline terminals, the monitored room status is picked up by the telephone microphone and the activity is heard through the speaker of the monitoring multiline terminal. Between single line telephones, at the station to be monitored, a user goes off-hook and dials a service code and the extension number of the monitoring telephone. At the monitoring station, a user goes off-hook and dials a service code and the extension number of the monitored telephone.

The activity of the area where the monitored telephone is placed can then be heard at the monitoring telephone. This service is available until the handset of the monitored telephone is placed on-hook.



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Save Number Dialed

Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place or clears the stored one.

Save Number Dialed saves in system memory a dialed number up to 24 digits. The number can be any combination of digits 0~9, # and * . The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same trunk group as for the initial call. However, the extension user can preselect a specific trunk if desired.

Secondary Incoming Extension

Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/Tie/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.

Secretary Call (Buzzer)

Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have multiline terminals with Secretary

Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension buzzer key. The called user can respond by placing an Intercom call to the calling party.

The called extension buzzer key continues to flash and the splash tone is heard until either user cancels the Secretary Call. A secretary could use this feature, for example, to get a message through to the boss in an important meeting. After being alerted, the boss could call the secretary when it is most convenient.

An extension can have Secretary Call keys for any number of extensions, limited only by the available number of programmable keys.

Secretary Call Pickup

Secretary Call Pickup lets a multiline terminal user easily reroute calls intended for a co-worker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker telephone ring or voice-announce theirs instead. Secretary

Call Pickup is a simplified type of Call Forward with Follow Me for employees that work closely together. This feature is helpful to customer service representatives that must frequently cover other clients. When a representative leaves their desk, an associate could press the Secretary Call Pickup key to intercept all their calls.

An extension can have Secretary Call Pickup keys for any number of extensions, limited only by the available number of programmable keys.


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Selectable Display Messaging

An extension user can select a programmed Selectable Display Message for their extension. Display multiline terminal callers see the selected message when they call the user extension. Selectable Display Messaging provides personalized messaging.

For example, an extension user could select the message GONE FOR THE DAY.

Any display multiline terminal user calling the extension may hear a DND signal and then see the message. See table below for a list of the standard messages.

An extension user can add digits for date, time or telephone number after messages

1~8 and 10 (up to 24 characters). For example, an extension user could select the message ON VACATION UNTIL and then enter the date. Callers see the original message followed by the appended date. They could then tell when the user was coming back from vacation. The system allows all telephones to use the Selectable

Display Messaging feature at the same time.

All telephones can use Selectable Display Messaging at one time.

The default messages are:

Table 2-1 Selectable Display Messaging Defaults

No.

7

8

5

6

3

4

1

2

9

10

11~20

Message

IN MEETING UNTIL ##:##

MEETING ROOM - ########

COME BACK ##:##

PLEASE CALL ###########

BUSY CALL AFTER ##:##

OUT FOR LUNCH BACK ##:##

BUSINESS TRIP BACK ##/##

BUSINESS TRIP ##########

GONE FOR THE DAY

ON VACATION UNTIL ##/##

MESSAGE 11~20

Change “#” to...

Time (when meeting done)

Room Name or extension

Time (when returning)

11 digits (telephone number)



Date (when returning)

10 digits (where reached)

Date (when returning)

Selectable Ring Tones

An extension user can change the way trunks or internal calls ring their telephone.

Selectable Ring Tones allow an extension user to set up unique ringing for their calls.

This is important in a crowded work area where several telephones are close together. Because their telephone has a characteristic ring, the user always can tell when their telephone is ringing.

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Serial Call

Serial Call transfers a call so it automatically returns to the transferring extension.

Serial Calling saves transferring steps between users. For example, a Customer

Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done. Rather than transferring the call back and forth, the CSR can use Serial Call to Technical Service and announce,

“I have Ted on the telephone. I need to talk to him again. Just hang up when you’re done, and I’ll get him back.”

Single Line Telephones, Analog 500/2500 Sets

The system is compatible with Dial Pulse and DTMF analog single line telephones

(SLTs). You can install single line telephones as On-Premise or Off-Premise extensions. Single line telephone users can dial codes to access many of the features available to multiline terminal users. With single line telephones, you can have your system simulate PBX operation.

There are 368 single line telephones available (this number may be restricted due to system power requirements).

When installing single line telephones you must have:

A port on an LCA blade for each single line telephone installed.

If you have DTMF sets, at least one block reserved on the CD-CP00 for analog extension DTMF reception.

DTMF Dial Out Timer Added

A program is added for DTMF dialing, Program 20-03-07 : System Options for Single

Line Telephones – Trunk Call Dial Forced Sending Start Time (Forced Dial). When

Program 20-03-03 : System Options for Single Line Telephones – SLT DTMF Dial to

Trunk Lines is set to 0 (receive all digits before sending), the system follows the timers in Program 20-03-04 and Program 20-03-07.

The timer in Program 20-03-04 System Options for Single Line Telephones – Dial

Sending Start Time for SLT or ARS resets when the user dials another digit.

The timer in Program 20-03-07 does not reset when a digit is dialed. The user must finish dialing all the digits before this timer expires (entries: 0~64800 seconds, default:

0).

SLT Adapter

The SLT (Single Line Telephone) Adapter allows a port of a CD-8DLCA, PZ-8DLCB,

CD-16DLCA or CD-LTA to support a single line telephone. A single line telephone can be connected to the DLC port using the SLT Adapter and 2-wire cable. Eight

SLTII(1)-U ADP Single Line Telephone Adapters can be installed in the UNIVERGE

SV8100 system.


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SMB8000 Interactive Voice Response

Enhancements

This feature available with Version 3.5.

SMB8000 Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input, database information, and telephone keypad selection to provide audio (usually voice) information to callers and databases, place calls, transfer calls, and send e-mail messages. IVRs also allow callers to provide voice and data information to be stored in databases used by other user applications.

Common IVR applications include:

Bank and stock account balances and transfers

Surveys and polls

Call center hold and forwarding

Order entry tracking

Simple order entry transactions

Selective information lookup (movie schedules, etc.)

The IVR application uses prerecorded voice, optional text-to-speech, call flow logic, access to relevant data, and records voice input for later handling. Using computer telephony integration (CTI), the IVR can hand off a call to someone that can view data related to the caller at a display.

The programmable IVR uses open database connectivity (ODBC) connection to databases to allow complete customizing of call flows and information anytime. The

IVR can generate e-mail messages and can be remotely monitored and configured using a LAN or WAN in a totally secure environment.

Basically, the IVR receives a call, collects information, and forwards the call.

SMB8000 Multimedia Conference Bridge

Enhancements

This feature added with Version 3.5 system software or higher.

The CD-PVAA is a Multimedia Conference Bridge that is used in the UNIVERGE

SV8100. This ETU can be licensed to support a 8-port or 16-port conference bridge.

The Multimedia Conference Bridge is configured using an Internet Browser. The

Login page allows user name and password access to the web browser. Conferences can be setup to send E-mail notification to each participant.

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The Multimedia Conference Bridge Application functionalities include:

Preset Conference

Scheduled Conferences

Two Authentication Levels:

Admin Group

User Group

Phone XML Integration

Update Firmware via Web Interface

Export Conference Log Databases

Import and Export Data

Reports

Telephone Dial Pad Help utilizing DTMF digits

Softkeys

Each display telephone provides interactive Softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the Softkeys change as the user processes calls.

Additional options allow you to fine tune the multiline terminal volume levels for handset receive and transmit, speaker volume, ringer and handset volume, and headset volume levels. You can also customize the point at which the built-in speakerphone switches from transmit to receive; a boon for noisy environments. The display telephones also have a contrast control for the LCD display.

Speed Dial – System/Group/Station

Speed Dialing gives an extension user quick access to frequently called numbers.

This saves time, for example, when calling a client with whom they deal often.

Instead of dialing a long telephone number, the extension user dials the Speed Dialing code.

There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed

Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user extension. The system has 2000 Speed Dialing bins that you can allocate between System and Group Speed Dialing and a maximum of 65 Speed Dialing Groups are available. Each extension has 10 Station Speed Dial bins.

Each Speed Dialing bin can store a number having up to 24 digits.


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When placing a Speed Dialing call, the system normally routes the call through Trunk

Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. In addition, the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User preselection always overrides the system routing.

DSS Console Chaining

DSS Console chaining allows an extension user with a DSS Console to chain to a

Speed Dialing number stored under a DSS Console key. The stored number dials out

(chains) to the initial call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You can program the bin for the company number under one DSS Console key (e.g., # 200) and the client extension number under the other (e.g., # 201). The DSS Console user can press the first key to call the company, wait for the Automated Attendant to answer, then press the second key to call the client (extension 400).

The DSS Console user can also chain to a Speed Dialing number dialed manually, from a Programmable Function Key or a One-Touch Key.

Storing a Flash

To enhance compatibility with connected Centrex and PBX lines, a Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line, and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.

Using a Programmable Function Key

To streamline frequently-called numbers, a Speed Dialing Programmable Function

Key can also store a Speed Dialing bin number. When the extension user presses the key, the telephone automatically dials out the stored number. This provides true one-touch calling via a telephone function key.

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Station Hunt

After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.

Station Message Detail Recording

Station Message Detail Recording (SMDR) provides a record of the system trunk calls. Typically, the record outputs to a customer-provided printer, terminal, or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier.

SMDR provides the following options:

Abandoned Call Reporting

Blocked Call Reporting

Customized Date Format

Transferred Call Tracking

Data Call Tracking

Digit Counting

Digit Masking

Duration Monitoring

Extension Exclusion

PBX Call Reporting

Trunk Exclusion

Usage Summaries

Extension Name or Number

Station Name Assignment – User Programmable

This feature allows a user to program the Station Name for their telephone extension or any extension in the system. The name is displayed on the multiline terminal LCD when an intercom or K-CCIS call is placed.

Station Relocation

Station Relocation allows a station to be moved from one location to another, without having to reprogram the station data. The stations features and extension number are the same after it is moved to the new location.


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SV8100 Desktop Applications

Enhancements

SV8100 Desktop Applications Version 2.0.0.0 or higher with main CPU software Version

2000 or higher provides the following enhancements: o o

Support for the CallTo hyperlink within Microsoft Applications or web pages. Clicking a CallTo link will initiate a call to the number via the Desktop Application.

DNIS display for incoming calls to the Desktop station when DNIS information is provided.

o o o o o o o o o o

IP Softphone support for wide band codec (G.722).

Notification by Windows toast in the system tray for missed calls and new InMail voice messages.

SIP/Audio RTP encryption for IP Softphone.

Support for generic USB handsets for the IP Softphone.

The toolbar has a new icon to bring up the phone image for an IP Softphone.

The ability to choose Handset or Headset for incoming and outgoing calls.

Shared Services is enhanced to include Presence. Presence indicates the

Availability Status, Location, Expected Return Date and Time, Forward Settings for the users phone, and Special Instructions.

Outlook Add-In is enhanced to also include the ability to transfer or conference from the Outlook Contacts Folder.

Highlight Dial - Highlight a phone number within any Windows application and have it automatically dialed by the Desktop Application.

Recalled calls to a Desktop Station show as recalled calls instead of a new ringing call.

The SV8100 Desktop Applications is a software suite that combines the telephony functionality of three standard products:

SP310 (IP Soft Phone)

PC Assistant

PC Attendant

Through licensing control and user selection, the application can be tailored to meet the needs of a variety of end users. Three additional utilities are provided as part of the Desktop Application suite:

Configuration Wizard – steps the user through the process of providing the settings that are required to start the desktop application.

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Outlook Add-In – allows the user to dial out, end call and perform screen pops through the Contacts folder within Microsoft Outlook. With Desktop Applications

Version 2.0.0.0 and main CPU software Version 2500 or higher, Outlook

Add-In also allows the user to perform Conference and Transfer from the

Contacts folder.

.

Video Test Tool - Helps verify that the SP310 can communicate with and use the video camera connected to the PC.

The SV8100 Desktop Applications uses a 1 st

Party CTI connection to the SV8100 for each client. With the 1 st

Party CTI connection, any DSS/BLF appearances that should appear in the Desktop Application must be programmed on buttons on the phone. If the need to monitor more than 120 DSS/BLFs, the 3 rd

-Party Services is needed. Please refer to the

3 rd

-Party Services section for more detailed information.

PC Assistant

The PC Assistant enhances the operation of the NEC digital telephone set by providing easy access to common, and not so common, UNIVERGE SV8100 voice control features. This software application provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC screen. The user interface can even "shrink" into the edge of the screen and become visible when a call arrives, or when the user moves the mouse to the edge of the display.

In addition to quick access to these SV8100 features, the Assistant provides a call log for easy viewing of recent received, missed, or made calls – just like your cell phone.

It also includes a directory to keep your commonly dialed numbers close at hand, and optional features like voice recording, personal greeting, and screen pops using

Microsoft Outlook, ACT! 2005, or Goldmine 6.7 or higher.

PC Assistant has the following main components:

1.

Elite PC Assistant Application Software

This application runs on a PC and provides the PC-based GUI (Graphical User

Interface) and features.

2.

Headset (Optional)

The headset can be plugged into the multiline telephone and used when making or receiving calls with the PC Assistant. Elite PC Assistant runs on a PC and communicates with the UNIVERGE SV8100 through TCP/IP. The PC Assistant can be run for a physical deskset station or a softphone station. When calls come into the station, the PC Assistant displays it on the PC, and provides several features that allow the user to handle the call quickly. PC Assistant can be minimized to run in the background and pop to the front when call activity occurs. Calls can then be handled using either the keyboard or the mouse. The user speaks to the caller through the telephone handset, headset, or speakerphone of the multiline telephone the application is running on, or through a USB handset or headset connected to PC running the softphone.


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PC Attendant

The PC Attendant Console is a software product that provides access to the most common functions required by an operator or receptionist. By using this application in conjunction with an UNIVERGE SV8100 64, 256, or unlimited system, the attendant can easily manage their call handling tasks without having to switch their attention between the telephone and the PC. A company directory, recording capability,

PC-to-PC messaging, and Presence indication provide additional features to further enhance the operation. Through an Ethernet connection over the company LAN, and an UNIVERGE SV8100 multiline terminal or softphone for audio, the PC Attendant application can monitor all line keys and control the actions of the attendant phone, including placing calls. The application on the PC communicates with the SV8100 system through a TCP port on the telephone system. The PC Attendant application can be installed also on multiple PCs for installations that need to support more than one attendant position (each PC Attendant requires a license for the PC Attendant on the SV8100 CD-CP00). The PC Attendant application also includes a supporting application, called Quick Message. By installing the Quick Message client on individual PCs, the attendant is able to quickly send short messages to other employees, who can respond with a single keystroke. The PC to be used requires

Windows XP SP2, Windows 2000 SP3, or Windows Vista and an interface to the

SV8100 system through the ethernet link to monitor and control the telephone activity.

SV8100 Internal Router

The SV8100 Internal Router converged network appliance is an intelligent, all-in-one networking solution for enterprises and service providers. It reduces costs by simplifying the deployment, management, and security of converged voice, video, and data networks. The Internal Router provides the following important functions for converged networks:

T1 Wide Area Network (WAN) access router

Manual payload loop through the GUI

Security

VoIP

Quality of service

Call quality monitoring

Future-proof scalability

SV8100 NetLink

The NetLink feature allows up to 16 sites to be linked together over a Data

Communication IP NetLink that allows Remote Sites to have the same service features as the main site acting as one system. Systems can be installed separately in the same building or in remote offices connected via a qualified IP network.

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With NetLink, the maximum system capacity still applies (200 Trunks and 512

Stations), but the ports can be distributed between sites using an SV8100 CHS2U-US chassis at each location.

Each site requires a PZ-(X)IPLA daughter board and a PZ-ME50-US Memory

Expansion daughter board installed on its CD-CP00 blade. The CD-CP00 blade at each Remote Site must have the same system data as the Main Site CD-CP00 blade.

The Main Site automatically uploads the system data to Remote Sites anytime the data is changed.

The main site requires a proper LK-SYS-NETLINKX-LIC license for each remote site.

When communication failure occurs between the Main Site and any Remote Site, The

Main Site CD-CP00 blade automatically changes to survival mode and operates as a stand-alone system. If multiple Remote Sites are installed, a Remote Site can be assigned as a temporary Main Site to control remaining connected sites.

SV8100 PoE Gigabit Switch

The NEC PoE Gigabit Switch card (GSWU) is a fully managed switch which brings gigabit speeds to users while adding a whole new level of intelligence and security to networks.

The eight 10/100/1000 Mbps ports enable users to take advantage of the Gigabit

Ethernet interfaces. The NEC PoE Gigabit Switch Card supports the Univerge

SV8100 and SV8300 systems.

All user ports can support up to Gigabit Ethernet and may support the primary Layer 2 protocols also, with an emphasis on QoS features such as 802.1p and Diffserv.

The CD-ETIA blade has 8 RJ45 ports for 10BASE-T, 100BASE-TX and 1000Base-T along the front. The CD-ETIA design is based on one card and one software build.

However, all the cards in the system are managed as a Master/Slave configuration.

The Master provides full distributed Layer 2 management to all Ethernet Switch cards in the system.

The CD-ETIA can be a standalone blade providing 8 Gigabit Ethernet PoE ports.

However, the real advantage with this blade is that additional blades can be “stacked” by external “daisy chain” connections to provide up to 76 contiguous ports (all on the same managed domain/network). Below are the primary features of the card set.

Switches, unlike hubs, use microsegmentation to create collision domains, one per connected segment. This way, only the Ethernet devices which are directly connected via a point-to-point link, or directly connected hubs are contending for the medium.

By eliminating collisions, full-duplex point-to-point connections on the switch are possible.

When multiple blades requiring Ethernet data connections are installed in a

UNIVERGE SV8100 chassis, the CD-ETIA can provide a neat and simple installation.

The CD-ETIA is an in-skin, fast Ethernet switching hub unit that provides the following services:

Eight 10/100/1000 Gigabit Ethernet ports


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PoE

802.3af compliant, supplies up to IEEE standard maximum 15.4W on eight 10/

100/1000 ports Link/ACT, POE System

Simplified QoS management using 802.1p, Diffserv or ToS traffic prioritization specifications

Granular security and QoS implementation

802.1Q based VLANs enable segmentation of networks for improved performance and security

VLAN

Port Based and 802.1Q Tag-based VLANS Management VLAN

Automatic configuration of VLANs across multiple switches through GVRP/

GARP

Auto MDI/MDIX

Port Mirroring

Traffic on a port can be mirrored to another port for analysis with a network analyzer

Firmware Upgrade

Built in Web UI for easy browser-based configuration (HTTP)

Rate Limiting

Ingress Policer

Egress rate control

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SV8100 Terminals

The SV8100 is a full-featured IP based communications system providing a rich feature set of existing system, with pure Voice over IP (VoIP) communications, across corporate Local and Wide Area Networks (LAN and WAN).

The DT700 series telephones provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX connection to the LAN and built-in hub for a PC connection to the telephone itself. The system can provide peer-to-peer connections between the

DT700 series telephones with voice compression, offering existing IP telephone features with an enhanced user interface. On the WAN side, the system can provide peer-to-peer connections over IP networks with the voice compression, on CCIS over

IP.

The SV8100 can provide legacy line/trunk interfaces to support the existing Time

Division Multiplexing (TDM) based infrastructure, such as analog telephones, digital telephones (DT300 series), analog networks and digital networks (T1/E1, ISDN, etc.).

Synchronous Ringing

Synchronous Ringing synchronizes CO/PBX incoming ringing with the incoming ringing pattern from a Central Office.

Tandem Ringing

Tandem Ringing allows an extension user to have two telephones with one telephone number. For example, extension 205 (the master telephone) sets Tandem Ringing with extension 206. When extension 205 receives an incoming call, both extensions

205 and 206 ring. Callers dial the master extension number (extension 205 in this example). When either the master telephone or slave telephone is in use, the other telephone cannot be used for outgoing calls or incoming calls.

A multiline terminal must be paired with a single line telephone or a Wireless DECT

(SIP) handset. It cannot be paired with another multiline terminal.

A single line telephone must be paired with another single line telephone or a

Wireless DECT (SIP) handset. It cannot be paired with a multiline telephone.

Tandem Trunking (Unsupervised Conference)

Tandem Trunking allows an extension user to join two outside callers in a

Trunk-to-Trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference. The extension user that established the conference is not part of the conversation. The conference continues until either outside party hangs up. The extension user that set up the conference can end the tandem call anytime.

The number of simultaneous conference calls is limited by the number of conference circuits in the system. The maximum number of conference calls cannot exceed the limits defined below:


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The CD-CP00 provides two blocks of 32 conference circuits, allowing each block to have any number of conferences with any number of internal or external parties conferenced as long as the total number of conference channels used does not exceed 32.

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Tandem Trunking could help an office manager put two outside sales people in touch.

The office manager could:

Answer a call from one salesperson

Place a call to the second salesperson

Set up the Trunk-to-Trunk Conference

Drop out of the call

The office manager could terminate the conference anytime.

Four methods for Tandem Trunking are available:

Method A – Tandem Trunking from Conference

Method B – Tandem Trunking with Transfer Key

Method C – Automatic Tandem Trunking on Hang Up

Method D – Automatic Tandem Trunking Setup to Speed Dial Number

Trunk Continue/Disconnect Codes Added

Software enhances the forced trunk release option with the Tandem Trunking and

DISA features. Users can be allowed to use a Continue or Disconnect service code.

The Continue service code extends the conversation a programmed time. If the user enters the Disconnect service code, the call is disconnected immediately.

TAPI Compatibility

The system has Telephony Applications Programming Interface (TAPI) compatibility that provides:

Reduced TAPI Feature set

Caller ID data to the PC for data base lookups and screen pops

Telephone control (off-hook, on-hook and dialing)

The 1 st

-Party TAPI Ethernet driver provides an interface that allows the user personalized control of the telephone system from a desktop or laptop PC when used in conjunction with a TAPI-compliant application. The telephone system and PC are connected by installing an adapter on the telephone multiline terminal, allowing the

PC user to access sophisticated communications services via the telephone lines.

Tone Override

The multiline terminal user that calls a busy station and receives a call waiting tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.


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Traffic Reports

The system can send data to a PC connected to the UNIVERGE SV8100. The telephone call traffic data for each extension is captured for use with the Station

Message Detail Recording (SMDR) feature.

Call Traffic

The total of outgoing call frequency, outgoing call duration, incoming call frequency, answer frequency, incoming call duration, ringing duration for each line and extension, and abandon call frequency for each line is logged. The total of incoming calls, answer frequency, call duration for each line and extension, and abandon call frequency of each line is logged and the data is outputted to the PC. The system totals the hour, day, week, and month for each terminal and trunk number. This information is used by the SMDR feature. The extension which is totaled is determined by system programming. The system outputs this data to the PC for the total period.

Transfer

Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers, automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers. While a transferred call is ringing an extension the system can optionally play ringback tone or Music on Hold to the caller.

The system allows the following transfers:

Screened

Unscreened

Extension (Department) Groups

Without Holding

Automatic On-Hook Transfer Operation

With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs up. Automatic On-Hook Transfer makes transferring calls easier.

Prevent Recall of Transferred Call

The Class of Service program allows you to prevent a Transferred call from recalling the originating extension if the call is not answered.

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Transfer Call into Conference/Existing Call

This feature allows either a multiline terminal or single line telephone to Barge-In to transfer a call to an existing call. This call can be a 2-party call, a Conference call, or a

Barge-In Conference. The system allows Intercom and trunk calls to be transferred into a Conference call.

Transfer to Trunk Ring Group Available

It is possible to transfer a trunk call to the trunk ring group defined in Program

22-05-01: Incoming Trunk Ring Group Assignment. The trunk then rings the defined extensions for the ring group.

This also allows the transferred call to ring over the External Paging (Program 31-05:

Universal Night Answer/Ring Over Page) so that an employee can answer the call from any available telephone.

Transfer Key Can Place Call on Hold

While on a call, you can press the Transfer key to place the call on hold.

Trunk Group Routing

Trunk Group Routing sets outbound call routing options for users that dial the Trunk

Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group.

When setting up your system, Trunk Group Routing helps you minimize the expense of toll calls. For example, if your system has differing outbound, use Trunk Group

Routing to route calls to the cheapest lines first.

There are 100 available Trunk Groups and 100 Routes.

Outbound Call Least Expensive

First Choice

Moderately

Expensive

Second Choice

Most Expensive

Third Choice

Trunk Groups

Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each group can be accessed by an Access Code plus the group number. There are 100 available Trunk Groups and you set the access order in trunk group programming.

Using Call Appearance (CAP) Keys gives an extension user more available function keys, since the user does not need a separate line key for each trunk.


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Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls.

For example, if your system has differing outbound carriers connected, program the trunk group to route to the cheapest lines first.

Trunk Queuing/Camp-On

Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when the call can go through. If the extension user does not answer the Trunk Queuing ring, the system cancels the queue request.

With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy trunk or trunk group to become free. The caller connects to the trunk when the trunk becomes free. As with Trunk Queuing, the user does not have to manually retry the trunk later.

Any number of extensions may simultaneously queue or Camp On for the same trunk or trunk group. When a trunk becomes free, the system connects the extensions in the order that the requests were left.

UCB (Unified Communications for Business)

UCB is a modular multimedia Contact Center solution providing skills-based routing

(SBR) and blending customer contacts using Telephone, Email, Web Callback, Web

Chat and Voicemail. UCB provides much more than a conventional Automatic Call

Distribution system.

UCB is licensed according to the modules required by the customer, and the number of concurrent users. For specific information regarding each module, refer to the separate product manuals. These manuals are common for all NEC platforms, and the feature restrictions described in the document may limit availability of some features for installations on the SV8100 telephone system.

Telephone calls (incoming DIT, ANA, DID, CO, or ring Transfer) terminate to a programmed queue. Each queue is programmed as an SIP extension so the number of queues depends on the total number of configured devices in the SV8100 system.

A maximum of 512 extensions are supported, and the user must remember to count voicemail ports and Q-announce ports. Any agent can take calls from any queue, based on customer Caller ID, agent skills, or routing choices made using the UCB graphical user interface (GUI) administration tool. UCB delivers the incoming call either to the agent that has been idle the longest or in accordance with a programmed priority level. Consideration can be made for concurrent activity by the agent on other media (for example, queue Telephone calls can be blocked when the agent is currently engaged in a Web Chat with another customer).

Refer to the Q-Control product manual for additional information.

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Uniform Call Distribution (UCD)

With Uniform Call Distribution (UCD), an extension user can call an idle extension in a programmed UCD Group (Department Group – 64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller would not have to know any Sales department extension numbers.

User Log Out/Log In

An extension user can log out and log in to a UCD (Department) group. By logging out, the user removes their extension from the group. Once logged out, UCD

(Department Calling) bypasses their extension. When they log back in, UCD

(Department Calling) routes to their extension normally. All users can dial a code to log in or log out of their UCD (Department Calling) Group. A multiline terminal can optionally have a function key programmed for one-button log in and log out.


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Enhanced Hunting

UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting defines how calls to a UCD (Department Group) pilot number cycle through the members of the group. The hunting choices are:

Busy

Not Answered

Busy or Not Answered

If all members of the UCD (Department) group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a transferred call in queue is an outside call, and the system has a DSP daughter board installed with the VRS compact flash, the queued caller hears, “Please hold on. All lines are busy. Your call

will be answered when a line becomes free.”

The VRS can also transfer calls to UCD (Department) groups. Refer to the Voice

Response System (VRS) on page 2-63 feature for more information on setting up the

VRS.

The system prevents hunting to a UCD (Department) group extension if it is:

Busy on a call

In Do Not Disturb

Call Forwarded

Logged Out

Uniform Numbering Network

Uniform Numbering Network allows multiple or compatible systems to be connected in a network using Tie Lines. A station user can dial a system number and a station number (open numbering) or dial the station number only (closed numbering) to access any station. When the calling and called systems are not directly connected, several Tie Lines may be accessed to route the call. Each system extends the call to the next system until the final destination is reached. Networking provides a seamless connection of multiple systems into a single “virtual” communications system using Tie Lines with a unified numbering plan. Networking allows many companies to connect their telephone systems so they appear as one. An extension user in the network can easily dial another extension or transfer a call in the

Networking System. Calls are passed from network node to network node using a protocol that contains information about the source of the call, the type of call and the destination of the call.

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Flexible Network Routing

Use network routes to set up single-channel networking between many separate systems – or use multiple networking channels per system for greater network performance. Data tables in the system program define the routing for each extension in each network node. These tables are easily customized to meet the requirements of each networking configuration. Users may place an intercom call or transfer a call to any extension at any location by dialing an extension number. The system analyzes each extension number received and determines how to route the call to its final destination. The feature which handles this route selection is called Flexible Routing

(F-Routing). F-Routing also can select alternate routes to the destination extension if the primary destination is busy. Up to 120 routes are available for networking. After an extension number is dialed, the system checks the routing, accesses the assigned trunk group and places the call. Each extension is assigned a route or routes that decide which trunk group to access and any modified dialed data if required.

Universal Slots

The UNIVERGE SV8100 has six universal slots, and up to four cabinets can be installed. The system uses the same chassis for the Controlling and Expansion and can support up to 24 Universal Slots.

The 9.5” chassis has 2 universal slots.

User Programming Ability

A station user can perform programming functions. Speed Group Dialing and

Function Keys are just two features programmable from a station.

Virtual Extensions

Virtual Extensions are available software extensions on the Basic and Expanded Port

Packages. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access.

Virtual Extensions (VE) are shared with Call Arrival (CAR) Keys. In virtual extension mode, the key acts as a secondary extension. Up to 256 CAR/VE keys are provided.

VM8000 InMail

The VM8000 InMail is a low cost voice mail solution that mounts onto the CD-CP00.

Its programming is fully integrated with chassis programming. This system offers most voice mail system features customers expect.

Automated Attendant automatically answers the system incoming calls. After listening to a customized message, an outside caller can dial a system extension or use Voice Mail.


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Up to eight VM8000 InMail voice mail ports are available. Configurations available are

8 and 16 port. Each reduces the total station ports available by the same number of licensed VM8000 ports. Integrated Voice Mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail

Live Record

Live Monitor

Voice Mail Overflow

Message Center Mailbox

Voice Mail Caller ID

Voice Mail Queuing

Message Key will Operate as Voice Mail Key

E-mail notification of message

E-mail message attachment

VM8000 InMail Available

VM8000 InMail: External Transfer Available

VM8000 InMail: Softkey With Security Code Programming

VM8000 InMail: Internal Message Notification Timer Lengthened

VM8000 InMail: Directory Dialing

VM8000 InMail: Multiple Greetings

VM8000 InMail Park and Page

VM8000 InMail Park and Page can automatically Park a call at an extension and

Page the user with a prerecorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With VM8000 InMail Park and Page, InMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.

The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message announces the called party’s name or extension number (if the name is not recorded).

VM8000 InMail Park and Page is available for all types of trunk calls that are redirected to voice mail via forwarding or overflow, including transferred calls, Direct

Inward Lines, and Direct Inward Dialing. Park and Page is also available for

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Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers.

Optionally, an extension can have calls from the Automated Attendant immediately

Park and Page without trying their extension first.

When VM8000 InMail Park and Page intercepts the call, it normally offers the caller three options:

1.

Dial 1 to leave a message in the called extension’s mailbox.

(The caller hears the mailbox Greeting, if recorded.)

2.

Dial 2 to Park and Page.

(The caller returns to these options if the Park is not picked up.)

3.

Dial 3 for other options.

(Normally, this routes to the extension’s Next Call Routing Mailbox.)

VM8000 InMail Park and Page is available at Personal and Group Subscriber

Mailboxes, and can be enabled through system programming or via the subscriber’s

Mailbox Options Menu. VM8000 InMail Park and Page is not applicable to Intercom calls.

Automated Attendant Direct to Voice Mail (DVM)

When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options. A subscriber typically turns on DVM when they need to work at their desk undisturbed by outside calls from the Automated Attendant.

DVM can be enabled by the installer from system programming or by the extension user from their Mailbox Options Menu.

Keep in mind that DVM does not block Intercom calls from co-workers or any other type of outside call not routed through the Automated Attendant.

Voice Mail Integration (Analog)

The system provides telephone users with comprehensive Voice Mail features. Voice

Mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy company receptionists and secretaries for more productive work.

External voice mail requires available analog station ports based on the number of voice mail ports connected.

Integrated voice mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

Leaving a Message

Transferring to Voice Mail

Voice Mail Queuing


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When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available, the calls are connected to the voice mail in the order in which they were received.

As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of 10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls are handled as though no voice mail queuing feature is enabled. The calls either access voice mail if a port is available or they receive a busy signal.

The Voice Mail Queuing feature does not work with the Conversation Record feature.

MSG Key will Operate as Voice Mail Key

The system enhances a telephone MSG key function when connected to a system which has Voice Mail installed. When an extension receives a Voice Mail, the MSG key can be used to check the number of messages in Voice Mail or call the Voice Mail to listen to the messages.

Voice Mail Message Indication on Line Keys

Voice Mail Message Indication on Line Keys indicates a new Voice Mail message on

Line Keys or DSS/BLF keys.

Voice Over

Voice Over lets a user interrupt a busy station user that is on another call. With Voice

Over, the busy extension user hears an alert tone followed by the voice of the interrupting party. The extension user receiving the Voice Over can respond to the interrupting party without being heard by the original caller. If desired, the user can easily switch between their original caller and the interrupting co-worker. The original caller and the interrupting party can never hear each other.

Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with another client, the lawyer paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions how to handle the situation – all without the original client hearing the conversation.

Both multiline terminal users and 500/2500 set users can initiate and receive a Voice

Over.

To enable Voice Over, a multiline terminal can have a function key programmed for

Voice Over. In addition to one-touch Voice Over operation, the key shows the Voice

Over status as follows:

When the key is . . .

Off

Flashing (Red)

You are . . .

Not using Voice Over

Listening to the interrupting party

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On (Green) Responding to the interrupting party

Voice Response System (VRS)

The PZ-VM21 daughter board provides the option for the Voice Response System

(VRS) which gives the system voice recording and playback ability. The VRS

CompactFlash card provides up to 100 system messages (General Message,

Automated Attendant greetings, ACD messages, and the 900 Preamble).

General Message – provides a recorded message which any user can hear.

Automated Attendant (Operator Assistance) – answers incoming calls, plays a greeting to the caller, and then lets the caller directly dial a system extension.

ACD Messages – provides announcement and overflow messages for ACD groups.

Transfer to the VRS – any extension user can Transfer their outside call to the

VRS.

Voice Prompting Messages – plays call and feature status messages to users.

900 Preamble – alerts callers using 900 lines of the cost and features of the pay-per-call service.

Time, Date and Station Number Check – lets a multiline terminal extension user quickly hear a recording for the time, date, or the extension number.


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Voice Response System (VRS) – Call Forwarding – Park and Page

When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park

& Page options can have up to 200 messages total (note that the Park & Page feature uses two messages). To enable VRS Park and Page, the user records a Personal

Greeting along with an additional Paging announcement. VRS Park and Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the system broadcasts the recorded

Paging announcement. When the extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept the call.

Volume Controls

Each multiline terminal user can control the volume of incoming ringing, splash tone,

Paging, Background Music, Handsfree and your handset. Multiline terminals consolidate all adjustments into the volume buttons. Press the VOLUME s or

VOLUME t to adjust the volume level for the active feature (e.g., outside call, ICM,

ICM ringing, or paging). Press these keys when the telephone is idle to adjust the contrast level of the telephone display. The users should set the volumes for their most comfortable level.

Warning Tone for Long Conversation

The system can broadcast warning tones to a trunk caller warning the user that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones. Warning tones do not occur for Intercom calls and most incoming trunk calls. DISA trunks can also have warning tones. Warning tones are not available to analog single line telephone

(SLT) users.

There are two warning tones: Alarm Tone 1 and Alarm Tone 2. Alarm Tone 1 is the first set of tones that occur after the user initially places a trunk call. Alarm Tone 2 broadcasts periodically after Alarm Tone 1 as a continued reminder. Each alarm tone consists of three short beeps.

If programmed, DISA is disconnected unless the continue code is entered by the user.

With the Long Conversation Cutoff feature, incoming or outgoing central office calls can also be disconnected.

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Warning Tone for DISA Callers

For DISA callers, with this feature enabled, the warning tone time begins when an incoming DISA call places an outgoing call and either the inter-digit time expires or the outgoing call is answered.

If an outside call is transferred to forwarded off-premise using an outside trunk, the warning tone timer begins immediately. This occurs only if either trunk involved in the call is programmed for this feature (Program 14-01-17). To transfer a trunk call off-premise, Program 14-01-13 must be set to 1.

Wireless DECT (SIP)

The Wireless DECT (SIP) (Digital Enhanced Cordless Telecommunication) system allows using DECT 6.0 DECT (SIP) handsets. These handsets provide the freedom and convenience of a wireless telephone but also allow access to features provided by the UNIVERGE SV8100 system.

The number of Wireless DECT (SIP) handsets supported by the UNIVERGE SV8100 is dependant on the number of SIP Client licenses.

Components of the Wireless DECT (SIP) system include the following:

NEC C124 SIP DECT Handset

The handset has the following features:

Alphanumeric Display with Backlight

LED Indication for Incoming Calls

Telephone Book with 40 entries

While idle, dial the number to be stored, then press > and OK. Enter the name associated with the number using the dial pad, and press OK.

Silent Mode (mute all sounds)

Redial Function (last 10 numbers)

Press s and continue to press t to scroll through the numbers. Press Hook key to dial a number.

Programming Pause

A long press on # adds a pause to pre-dial or phone book numbers.

Adjustable Volume

Ring volume can be adjusted using s and t on the handset.


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Key Lock

Press OK and * to lock the dial pad.

Ten Different Ring Tones

Ring tones can be selected in the tone setup menu and press OK.

Microphone Mute

Press while the telephone is off-hook to mute the microphone.

Caller ID Presentation

Headset Connection

R-Key for Transfer and Special Services

When off-hook, press R to Recall, transfer.

NEC G955 SIP DECT Handset

Features

Call

Handling

Features

Directory

Display

Headset

Keys

Localization

Menu

Security

Automatic Call answer

Caller log

CLI (name and number support): when available in a directory presented by name

Last number redial

Recall/hold (enquiry)

Standby time: 120 hours

Phone book multiple numbers per contact

colour Graphic TFT display

160 X 128 pixels (262k)

Headset support

Description

Call reject option

Caller filter

Crystal clear speech and seamless handover

On-hook number preparation

Silent charging

Talk time: 12 hours

Function and keypad keys: 24 keys with 12 keypad keys (0 ~ 9, * , # ), with text mode support

Recall or enquiry key

Menu navigation keys: programmable short keys, up, down, left, right

Power On/Off key

Multiple supported languages: 13

Easy menu programming

Mobility/

Other

Multiple subscriptions DECT systems:

8 DECT systems

Sound/Audio Adjustable ringer volume

Loudspeaker mode/hands free

Adjustable earpiece/loudspeaker volume

Automatic encryption for secure calls

Personal phone book

Illuminated display: Incoming calls and messages

Bluetooth headset support: via additional

Bluetooth module

On and off-hook key: 2 separate keys

Increase and decrease volume

OK/confirm key

Programmable Soft keys (2 keys menu dependent function)

Keypad lock

Triple frequency band

Microphone mute

Silent ring support

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Features

Service/

Maintenance

User Data

User

Interface

Description

Software upgrading via air interface

Easy subscription to another handset: by transferring memory card to another handset

Internal memory: for storage of local data

Storage of local user data: personal phone book, caller log, caller filter and calender entries

Visible indicators: Icon driven menu

Distinctive melodies for messages and priorities

Status line indicators in the display

Backup of local data storage: via additional 64k memory card

Memory card: the storage capacity can be doubled by adding a memory card. The memory card also contains the subscription information

Ringer tones/melodies: 20 distinctive melodies for external, internal calls

Audible indicators are user selectable


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Equipment

S ECTION 1 E

QUIPMENT

L

IST

The CHS2U is a compact 19” chassis that has six universal slots and one

MPS7101 (power supply unit). When the CD-CP00 is installed in the first

CHS2U, it is called the Controlling Chassis. Additional chassis, called

Expansion Chassis, can be installed to increase the capacity of the system to meet the customer’s business needs.

The SV8100 19” chassis provides 104 total ports (80 digital terminals) and can be expanded, using three additional 19” chassis, for a maximum of

444 ports (368 digital terminals). Through IP connection the system can be expanded to a maximum of 712 ports.

The 19” chassis consists of a controlling chassis (chassis with CPU blade), and the ability to expand the system using expansion blades depending on system configuration.

The CHS2U GW is a standalone 9.5” chassis providing three universal slots. The universal slots can be used for special application blades without complicated limitation. This makes easy quotation and installation.

The 9.5" chassis provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number.

The tables below list all equipment used with the SV8100 system. The equipment name, a description of the equipment, and the maximum capacity allowed for a Basic Port Package and an Expanded Port Package are given. The Equipment Name is listed by category.

Table 3-1 Maximum System Capacities – Chassis on page 3-2

shows the maximum number of chassis and related equipment that can be installed in a system.

Chapter

3


Issue 2.00

UNIVERGE SV8100

Hardware

Number of Slot(s) for

Interface Package

Chassis:

CHS2U GW

(9.5” Chassis)

CHS2U

(19” Chassis)

Table 3-1 Maximum System Capacities – Chassis

9.5”

Chassis

19”

Chassis with CPU

19”

Chassis without

CPU

19”

Chassis x4

3 Slots

1

–

5 Slots

–

1

6 Slots

–

1

23 Slots

–

4

Comments

Standalone chassis

Virtual slot in

NetLink is limited to maximum of 240

Expansion:

PZ-BS10

3-jack Expansion Board for

Controlling Chassis

PZ-BS11


Expansion Chassis

Battery:

CHS LARGE BATT BOX

(External Battery Box)

CHSGW SMALL BATT

BOX

(Small Battery Box)

Fan Box:

CHS2U FAN BOX SET

0

0

0

1

0

1

0

1

–

1

0

1

1

–

1

1

3

4

–

4

–

–

–

–

1 is factory installed with each chassis

Power Supply:

MPS7101 1 1 1 4 1 is factory installed with each chassis

* Dependent on size of system.

3 - 2 Equipment


Table 3-2 SV8100 Maximum System Capacities – Blades

shows the maximum number for each blade that can be installed in a system.

These are determined by the maximum blade configuration allowed. When installing single line sets, DISA, or tie lines, CPU circuits must be allocated for DTMF receivers.

To install single line sets with CO/PBX line access, or when installing immediate-start tie lines, CPU circuits must be allocated for dial tone detection.

Table 3-2 SV8100 Maximum System Capacities – Blades

Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4

Number of Slot(s) for Interface

Package

3 Slots 5 Slots

Common Control Blades:

CD-CP00

PZ-32IPLA

(32-port VoIP Daughter Board)

1

1

1

1

6 Slots

0

0

23 Slots

1

1

PZ-64IPLA


PZ-128IPLA


1

1

1

1

1

1

0

0

0

1

1

1

Comments

–

This unit provides

32 VOIP Gateway channels

This unit provides


This unit provides


– PZ-ME50

(Memory Expansion Daughter

Board)

PZ-VM21

(Voice Mail Daughter Board)

Station Blades:

CD-4DIOPB

(4 DID/OPX)

CD-4LCA

(4 Single Line Telephone

Interface)

CD-8LCA


Interface)

CD-8DLCA

(8 Digital Station Interface)

1

2

2

2

2

1

5

5

5

5

0

6

6

6

6

1

23

23

23

23

Does include modem

When installed as an OPX blade

–

–

–


Issue 2.00

UNIVERGE SV8100

Table 3-2 SV8100 Maximum System Capacities – Blades (Continued)

Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

2 5 CD-16DLCA


PZ-8DLCB

(8 Digital Station Interface

Daughter Board)

PZ-4LCA


Interface Daughter Board)

PZ-8LCE



CD-LTA

(8 Digital/2 Single Line)

2

2

2

2

5

5

5

5

6 Slots

6

6

6

6

6

23 Slots

23

23

23

23

23

Comments

–

–

–

–

A maximum of 1 can be installed without ME50 card fitted.

An optional PZ

4COTE or PZ

2BRIA can be installed

Trunk Blades:

CD-2BRIA

(2 Basic Rate Interface)

PZ-2BRIA

(2 Basic Rate Interface Daughter

Board)

CD-4COTA

(4 Loop Start Trunk)

PZ-4COTE

(4 Loop Trunk Daughter Board)

CD-4DIOPB

(4 DID/OPX)

CD-4ODTA

(4 E&M)

2

2

2

2

2

2

5

5

5

5

5

5

6

6

6

6

6

6

23

23

23

23

23

23

–

–

–

–

When installed as a

DID blade

–

3 - 4 Equipment



Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

CD-PRTA

(1 Primary Rate Interface)

2 3

6 Slots

3

23 Slots

6

Comments

Blade is used for

Primary Rate

Interface or T-1

Interface

Optional Blades:

CD-PVAA

(Conference Bridge)

CD-ETIA

(Switching Hub with Power over

Ethernet)

CD-RTB

(Router)

CD-VM00

(Voice Mail and Server)

2

2

1

1

5

3

1

1

6

3

2

1

23

12

7

1

–

–

–

Maximum of One per system

Table 3-3 Daughter Board Combinations shows each blade and associated daughter

board combinations. The daughter boards that can be mounted on specific blades are indicated by a checkmark. For example, the CD-LTA can have a PZ-2BRIA or the

PZ-4COTE daughter board mounted.

Table 3-3 Daughter Board Combinations

Daughter Board

PZ-2BRIA PZ-4COTE PZ-4LCA PZ-8LCE PZ-8DLCB

Controlling Chassis

CD-LTA


CD-4COTA

(4 Loop Start)

CD-4LCA

(4 Single Line Interface)

CD-8LCA

(8 Single Line Interface)

CD-8DLCA


4

–

–

–

–

4

4

–

–

–

–

–

4

4

–

–

–

4

4

–

–

–

–

–

4


Issue 2.00

UNIVERGE SV8100

Table 3-3 Daughter Board Combinations (Continued)

Daughter Board

PZ-2BRIA PZ-4COTE PZ-4LCA PZ-8LCE PZ-8DLCB

– – – – – CD-16DLCA


CD-2BRIA


– = Does not apply

4 = Does apply

4 – – – –

S ECTION 2 C

HASSIS

P

OWER

-B

ASED

C

ALCULATOR

C

HART

The Univerge SV8100 system uses two types of power factors. For a single chassis

chart refer to Table 3-4 Board Power Factor

. For the maximum number of specific

blades per package, see Table 3-5 Maximum Number of Packages Installed . Refer to

Table 3-6 Terminal Power Factor below, for the Terminal/ Adapter power chart.

Table 3-4 Board Power Factor

Board Power Factor

Total =<7

CD-CP00

CD-RTB

CD-VM00

CD-ETIA

CD-PVAA

PZ-32IPLA

PZ-64IPLA

PZ-128IPLA

Item Power Factor

2

2

1

1

2

2

1

2

3 - 6 Equipment


Board

(Power Factor)

CD-ETIA (2)

CD-PVAA (1)

CD-RTB (2)

Table 3-5 Maximum Number of Packages Installed

Maximum Number of Package Installed

9.5 inch with CCPU

2

2

1

19 inch with CCPU

3

5

2

19 inch without

CCPU

3

6

2

4 x 19 inch

12

23

8

Table 3-6 Terminal Power Factor

Terminal Power Factor

19 inch Metal Chassis with Fan =<80

9.5 inch Plastic Chassis without Fan =<64

Item

DTL-24D-1 TEL

DTL-8LD-1 TEL

BHA-L UNIT

ADA-L UNIT

APR UNIT

BCH-L (BK) UNIT

PSA-L UNIT

8LK-L UNIT

DCL-60-1 CONSOLE

ITL-320C-1 TEL

ITL-24D-1 TEL

ITL-2E-1 TEL

ITL-6DE-1 TEL

SLT

PGD(2)-U10 ADP

Power Factor

2

2

1.2

0

0.8

0.8

2

2

4

4

2

6

4

Standard (-28V) : 0.8

Long Line (-48V) : 2

2


Issue 2.00

UNIVERGE SV8100

Table 3-6 Terminal Power Factor (Continued)

Terminal Power Factor

19 inch Metal Chassis with Fan =<80

9.5 inch Plastic Chassis without Fan =<64

Item Power Factor

.

.

SLT Adapter Standard (-28V) : 0.8

Long Line (-48V) : 2

ITL factors are calculated using the CD-ETIA blade.

Power requirements for the 9.5 “ chassis are the same as the

19” chassis.

Table 3-7 IP Terminal Power Chart

IP

Terminal

IEEE802.

3af

Class

Label Indication

(Maximum Current with All Options)

Maximum Current Without Options

48VDC 24VDC 48VDC

ITL-320C-1 TEL

ITL-32D-1 TEL

ITL-8LD-1 TEL

Class 3

Class 2

Class 2

160mA

130mA

130mA

7.7W

6.2W

6.2W

290mA

235mA

235mA

7.0W

5.6W

5.6W

111mA

90mA

81mA

5.3W

4.3W

3.9W

ITL-24D-1 TEL

ITL-12D-1 TEL

ITL-24PA-1 TEL

Class 2

Class 2

Class 2

130mA

130mA

130mA

6.2W

6.2W

6.2W

235mA

235mA

235mA

5.6W

5.6W

5.6W

81mA

81mA

3.9W

3.9W

0.0W

ITL-24PD-1 TEL

ITL-24BT-1 TEL

ITL-6DE-1 TEL

ITL-2E-1 TEL

Class 2

Class 2

Class 1

Class 1

130mA

130mA

68mA

68mA

6.2W

6.2W

3.3W

3.3W

235mA

235mA

122mA

122mA

5.6W

5.6W

2.9W

2.9W

–

–

–

68mA

68mA

0.0W

0.0W

3.3W

3.3W

Label Indication:

IP Value/Sophisticated – Maximum watts when adding options or modular upgrades.

IP Value – Maximum watts when ITL-12D-1 TEL is changed to ITL-8LD-1 TEL or ITL-24D-1 TEL.

24VDC

192mA

153mA

137mA

137mA

137mA

–

–

–

122mA

122mA

4.6W

3.7W

3.3W

3.3W

3.3W

0.0W

0.0W

0.0W

2.9W

2.9W

3 - 8 Equipment

UNIVERGE SV8100

Table 3-8 IEEE802.af Class Specifications

IEEE802.3af

Class 4

Class 3

Class 2

Class 1

Class 0

Minimum

–

6.49W

3.84W

0.44W

0.44W

Maximum

–

12.95W

6.49W

3.84W

12.95W

Issue 2.00


Issue 2.00

UNIVERGE SV8100


3 - 10 Equipment

Installation, Programming, and Maintenance

Overview

S ECTION 1 I

NSTALLATION AND

T

ECHNICAL

C

ONSIDERATIONS

The compact UNIVERGE SV8100 chassis and front loading blades make installation easy. The system can be wall, floor or rack mounted as desired. The CD-CP00 (Central Processing Unit) performs a number of functions and operations under the control of software programs on the

CD-CP00 package. These programs can be easily upgraded as new features and functionalities are added to the system.

The following functionalities are provided on the CD-CP00:

Call Control Server

Conference Bridge Server

Voice Mail Server

SIP Server

RTP (Real-Time Transport Protocol) Forwarding

VoCoder Conversion

The CD-CP00 uses a 32-bit industrial standard CPU and associated memories to control the system. The CD-CP00 bus is connected to the backplane of the chassis and provides control for other packages installed in the UNIVERGE SV8100 chassis. The CD-CP00 is installed in the

CD-CP00 slot reserved for it in this chassis (no other board works in this slot).

The Tone Generator provides various audio signals such as dial tone, reorder tone, busy tone and DTMF (Dual Tone Multifrequency) signaling, which comply with industrial standard tone plans. The DTMF tone sender can resend the DTMF tone signal to a distant-end through the trunk or line circuits. The DTMF tone receiver can receive DTMF signals sent from industry standard telephones or distant locations.

The MF (Multifrequency) signal sender resends toll type multifrequency signals to a central office allowing for emergency (E911) ability.

Chapter

4


Issue 2.00

UNIVERGE SV8100

Caller ID Receiver receives Caller ID signals from the central office and converts those signals for display on the UNIVERGE SV8100 telephones. Caller ID Generator generates industry standard Caller ID signals, based on the digital signal delivered from the CCPU and transmitted to the distant-end.

UNIVERGE SV8100 provides 64 conference circuits for conference calling.

The Power supply unit and the battery backup unit are installed in the SV8100 chassis and allow easy connection to extra battery backup units. All circuits installed in the chassis are located on blades that plug into the slots.

Connecting voice and data between more than one chassis is provided by a bus cable between the basic and expansion SV8100 chassis. Voice and data are transmitted between the chassis using PZ-BS10 and PZ-BS11 blades in the

UNIVERGE SV8100 system.

Connecting the system to telephones, outside lines or other external devices is made using telephone cable connectors. A music source for Music on Hold is connected by standard audio equipment plugs.

Universal slots maximize flexibility by allowing installation of any blade in any interface slot (except slot 1 of chassis 1 reserved for the CD-CP00). Full use of each chassis, before adding another, reduces hardware requirements.

A Resident System Program is provided when the system first receives power. The

CD-CP00 scans the chassis and recognizes the blades and multiline terminals that are connected to the system. Standard (default) values are assigned in the System

Program for all system and device parameters to allow the system to operate immediately after initialization, before programming is done.

The assignments provided by the Resident System Program can be altered to fit the requirements of a particular installation. Changing programming assignments is the function of multiline terminals or a personal computer. When programming from a multiline terminal, Flexible Line keys and the dial pad are used to enter new values, and the display provides the necessary information for programming.

Multiline Terminals and Single Line Telephones

A variety of telephones can be connected to satisfy the requirements of a particular installation. All multiline terminals are fully modular and are powered from the central unit. Cabling is twisted 1-pair for proprietary multiline terminals and single line telephones.

4 - 2 Installation, Programming, and Maintenance Overview


S ECTION 2 P

ROGRAMMING

From Multiline Terminals

Programming is done using DTH/DTR-8D-1 TEL, DTH/DTR-16D-1 TEL, DTH/

DTR-32D-1 TEL, or Aspire Model C terminals, or DTL-6/12/24/32D-1 TEL, DTL-8LD-

1 TEL, ITL-6DE-1 TEL, ITL-12/24/32D-1 TEL, ITL-8LD-1 TEL, or ITL-320C-1 TEL multiline terminals.

When a programming multiline terminal is off-line in the Program Mode, the rest of the system continues to function. Most program changes can be entered anytime, but some changes take effect only when the affected stations and circuits are idle. This avoids disrupting calls in progress.

PC Programming

System data can be transferred to/from a disk for backup. The System Program End

User software allows end users to program several features for their multiline terminals, such as: Line Key Assignment, Telephone Names, Zone Paging Groups, or various timers.

Battery Backup

The battery on the CD-CP00 retains the Clock/Calendar and Last Number Redial

(LNR) buffers for each station when the CD-CP00 encounters a power loss. When the battery is fully charged, the settings are retained for approximately three years. The

Lithium (CR2032) battery should be replaced every two years. The system programmed memory (Customer Database) is stored in nonvolatile Memory and can be erased only by a First Initialization.

The batteries, located in the SV8100 chassis, support system operation for up to 30 minutes during a power outage.

User Programmable Features

Multiline terminal users can program the following features from their station:

Ringing Line Preference

Feature Access and/or One-Touch keys (e.g., Speed Dial or Direct Station

Selection)

Speed Dial

Multiline terminals without programmable One-Touch keys and single line telephones can be used to program Station Speed Dial memories. Attendant Positions can be used to program System Speed Dial memories and the System Clock/Calendar.


Issue 2.00

UNIVERGE SV8100

S ECTION 3 M

AINTENANCE

Installing Interface Blades without Disrupting Ongoing Calls

Each interface and optional blade has an LED indication of power status. An interface blade (except the CD-CP00) with this switch OFF can be removed or installed with the system power on.

The combination of status indication and blade replacement with power on allows the maintenance technician to replace suspect circuits without disrupting ongoing calls.

Up/Down Load of Data

Using PC Programming, Station Speed Dial data, System Speed Dial data, and all

System Data can be transferred from/to a PC. The Up/Down Load may be accomplished from a local or remote location.

4 - 4 Installation, Programming, and Maintenance Overview

Hardware Specifications

S ECTION 1 S

YSTEM

C

APACITIES

The CHS2U UNIVERGE SV8100 system consists primarily of the base chassis and a maximum of three expansion chassis. Expansion chassis can be stacked vertically on the base chassis to expand the system capacity to 368 ports. By linking two UNIVERGE SV8100 systems via IP connection, the maximum capacity can be increased to 712 ports.

Chapter

5

6 Slots

80 Ports

12 Slots

176 Ports

24 Slots

368 Ports

IP Connection

712 Ports

Figure 5-1 Base and Expansion Chassis


Issue 2.00

UNIVERGE SV8100

The UNIVERGE SV8100 CHS2U GW is a 9.5” chassis that has three universal slots and one PSU. The standalone module provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number. Refer to

Figure 5-2 UNIVERGE SV8100 CHS2U GW Chassis .

5 - 2

3 Slots

48 Ports

Figure 5-2 UNIVERGE SV8100 CHS2U GW Chassis

Table 5-1 SV8100 Maximum System Capacities – Chassis

shows the maximum number of chassis and related equipment that can be installed in a system.

Table 5-1 SV8100 Maximum System Capacities – Chassis

Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots 6 Slots 23 Slots

Chassis:

CHS2U GW

(9.5” Chassis)

CHS2U

(19” Chassis)

1

–

–

1

–

1

–

4

Comments

Standalone chassis

Virtual slot in

NetLink is limited to maximum of 240

Hardware Specifications


Table 5-1 SV8100 Maximum System Capacities – Chassis (Continued)

Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

Expansion:

PZ-BS10


Controlling Chassis

PZ-BS11


Expansion Chassis

Battery:

CHS LARGE BATT BOX

(External Battery Box)

CHSGW SMALL BATT BOX

(Small Battery Box)

Fan Box:

CHS2U FAN BOX SET

0

0

0

1

0

1

0

1

–

1

6 Slots

0

1

1

–

1

23 Slots

1

3

4

–

4

Comments

–

–

–

–

1 is factory installed with each chassis

Power Supply:

MPS7101 1 1 1 4 1 is factory installed with each chassis

* Dependent on size of system.

Table 5-2 SV8100 Maximum System Capacities – Blades on page 5-4

shows the maximum number for each blade that can be installed in a system.

This is determined by the maximum blade configuration allowed. When installing single line sets, DISA, or tie lines, CPU circuits must be allocated for DTMF receivers.

To install single line sets with CO/PBX line access, or when installing immediate-start tie lines, CPU circuits must be allocated for dial tone detection.


Issue 2.00

UNIVERGE SV8100

5 - 4

Table 5-2 SV8100 Maximum System Capacities – Blades

Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

Common Control Blades:

CD-CP00

PZ-32IPLA


1

1

1

1

6 Slots

0

0

23 Slots

1

1

PZ-64IPLA


PZ-128IPLA


1

1

1

1

1

1

0

0

0

1

1

1

Comments

–

This unit provides


This unit provides


This unit provides


– PZ-ME50

(Memory Expansion Daughter

Board)

PZ-VM21

(Voice Mail Daughter Board)

Station Blades:

CD-4DIOPB

(4 DID/OPX)

CD-4LCA


Interface)

CD-8LCA


Interface)

CD-8DLCA


CD-16DLCA


PZ-8DLCB

(8 Digital Station Interface

Daughter Board)

1

2

2

2

2

2

2

1

5

5

5

5

5

5

0

6

6

6

6

6

6

1

23

23

23

23

23

23

Does include modem

When installed as an OPX blade

–

–

–

–

–

Hardware Specifications



Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

2 5 PZ-4LCA



PZ-8LCE



CD-LTA


2

2

5

5

6 Slots

6

6

6

23 Slots

23

23

23

Comments

–

–

A maximum of 1 can be fitted without a ME50 card fitted. An optional

PZ-4COTE or

PZ-2BRIA can be installed

Trunk Blades:

CD-2BRIA


PZ-2BRIA

(2 Basic Rate Interface Daughter

Board)

CD-4COTA

(4 Loop Start Trunk)

PZ-4COTE

(4 Loop Start Trunk Daughter

Board)

CD-4DIOPB

(4 DID/OPX)

CD-4ODTA

(4 E&M)

CD-PRTA

(1 Primary Rate Interface)

2

2

2

2

2

2

2

5

5

5

5

5

5

3

6

6

6

6

6

6

3

23

23

23

23

23

23

6

–

–

–

–

When installed as a

DID blade

–

Blade is used for

Primary Rate

Interface or T-1

Interface


Issue 2.00

UNIVERGE SV8100


Hardware

9.5”

Chassis

19”


19”

Chassis without

CPU

19”

Chassis x4


Package

3 Slots 5 Slots

Optional Blades:

CD-PVAA

(Conference Bridge)

CD-ETIA

(Switching Hub with Power over

Ethernet)

CD-RTB

(Router)

CD-VM00

(Voice Mail and Server)

2

2

1

1

5

3

1

1

6 Slots

6

3

2

1

23 Slots

23

12

7

1

Comments

–

–

–

Maximum of One per system

S ECTION 2 T

RAFFIC

C

APACITY

Table 5-3 Traffic Capacity

provides information about the traffic capacity for the basic system package and expanded system package.

Table 5-3 Traffic Capacity

Traffic Capacity

Basic System

Package

Expanded System

Package

.

Traffic Capacity (CD-CP00) 4800 BHCA 4800 BHCA

4800 Busy-Hour Call Attempts (BHCA) is based on a 176Trunk/240 station configuration.

5 - 6 Hardware Specifications


The CD-CP00 provides:

200 trunk ports maximum

512 extension ports maximum

512 ports digital/IP extensions maximum

256 analog ports maximum

256 virtual extensions

Connection for 32/64/128 VoIP Daughter Board (PZ-32IPLA/PZ-64IPLA/

PZ-128IPLA)

Connection for Voice Mail Daughter Board (PZ-VM21)

Connection for Expanded Memory (PZ-ME50)

Supports TAPI 1.x

1 Green Status LED

4 Red Status LEDs

5 diagnostic LEDs which indicate the status of various system functions

During normal operation, the “RUN” LED will be flashing and the remaining

LEDs will be off.

700x700 Time Division Multiplex Switch (TDM Switch)

Digital Phase Locked Loop (DPLL)

S ECTION 3 C

ABLING

R

EQUIREMENTS AND

S

PECIFICATIONS

This section provides cabling requirements and specifications for various equipment used in the SV8100 system.

Only the DT300/DT700, D term

Series i telephones, Aspire Model C, single line telephones, cordless telephones and wireless telephones discussed in the document can be installed on the SV8100 system.

To avoid damage to equipment, do not install the

D

term

70 on the SV8100 system. The D

term

70 (DTU/

DTP) terminal uses -24V and has no protection from the -48V power supply used by the SV8100 system.


Issue 2.00

UNIVERGE SV8100

Figure 5-3 Connecting the DLC Using Twisted 2-Pair Cable is a diagram of the

chassis connected with each of the multiline terminals and single line telephones by a separate twisted 1-pair cable or 2-pair cable (only for multiline terminals).

Twisted 2-Pair Cable

DLC

RJ-11

Multiline Terminal

Figure 5-3 Connecting the DLC Using Twisted 2-Pair Cable

Refer to the following tables for cabling requirements and specifications:

Table 5-4 DT300 Series Loop Resistance and Cable Length

Table 5-5 DT700 Series Loop Resistance and Cable Length

Table 5-6 Dterm Series i or Dterm IP Terminal Loop Resistance and Cable

Length

Table 5-7 Cable Connection Between the Analog Port and the Single Line

Equipment

Table 5-8 Cabling Requirements

Table 5-4 DT300 Series Loop Resistance and Cable Length

Terminal or Adapter

By Twisted 1-Pair

Cable (without

AC Adapter)

24 AWG


Cable (with AC

Adapter)

24 AWG

DTL-2E-1 (BK) TEL

DTL-6DE-1 (BK) TEL

DTL-8LD-1 (BK) TEL

DTL-8LD-1 (WH) TEL

DTL-12BT-1 (BK) TEL

DTL-12PA-1 (BK) TEL

DTL-12D-1 (BK) TEL

DTL-12D-1 (WH) TEL

DTL-24D-1(BK) TEL

DTL-24D-1(WH) TEL

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m) 6,562 ft (2000m)



Table 5-4 DT300 Series Loop Resistance and Cable Length (Continued)



Cable (without

AC Adapter)

24 AWG


Cable (with AC

Adapter)

24 AWG

DTL-32D-1 (BK) TEL

DTL-32D-1 (WH) TEL

DCL-60-1 Console *

1,969 ft (600m) 6,562 ft (2000m)

1,969 ft (600m)

* An AC Adapter is required.

-

Table 5-5 DT700 Series Loop Resistance and Cable Length


ITL-2E-1 (BK) TEL

ITL-6DE-1 (BK) TEL

ITL-8LD-1 (BK) TEL

ITL-8LD-1 (WH) TEL

ITL-12D-1 (BK) TEL

ITL-12D-1 (WH) TEL

ITL-12PA-1 (BK) TEL

ITL-24D-1 (BK) TEL

ITL-24D-1 (WH) TEL

ITL-32D-1 (BK) TEL

ITL-32D-1 (WH) TEL

ITL-32OC-1 (BK) TEL

Ethernet Cable

Cat 5/Cat 6 Ethernet

328.1 ft (100m)


328.1 ft (100m)


328.1 ft (100m)


328.1 ft (100m)


328.1 ft (100m)


328.1 ft (100 m)


328.1 ft (100m)


328.1 ft (100m)


Issue 2.00

UNIVERGE SV8100

Table 5-6 D term

Series i or D term

IP Terminal Loop Resistance and Cable Length

Terminal or

Adapter

Maximum

Loop

Resistance

(without AC

Adapter)

(Ohms)

By Twisted

1-Pair Cable

(without AC

Adapter)

24 AWG

By Twisted

2-Pair Cable

(without AC

Adapter)

24 AWG

700 1400 DTH-8-1 TEL

DTR-8-1 TEL

DTH-8D-1 TEL

DTR-8D-1 TEL

DTH-16-1 TEL

DTR-16-1 TEL

DTH-16D-1 TEL

DTR-16D-1 TEL

DTH-32D-1 TEL

DTR-32D-1 TEL

37

37

35

35

26

DTH-16LD-1 TEL

DCR-60-1 Console *

*

An AC Adapter is required.

37

—

700

660

660

500

700

—

1400

1320

1320

1000

1400

—

Maximum

Loop

Resistance

(with AC

Adapter)

(Ohms)

By Twisted

1-Pair Cable

(with AC

Adapter)

24 AWG

By Twisted

2-Pair Cable

(with AC

Adapter)

24 AWG

107 2000 2000

107

107

107

107

107

107

2000

2000

2000

2000

2000

2000

2000

2000

2000

2000

2000

2000

Table 5-7 Cable Connection Between the Analog Port and the Single Line Equipment

Connected Equipment Cable

Maximum Feet from Connected

Equipment to Telephone

.

ADA-L UNIT

APR-L UNIT

PSA-L UNIT

GBA-L UNIT

LCA

Twisted Pair

Twisted Pair

Twisted Pair

Twisted Pair

Twisted Pair

9.5 ft (2.89m)

50 ft (15.24m)

1,700 ohms

N/A

600 ohms (Including the SLT)

Approximately 1KM

Mixing digital and analog ports through the same 25-pair cable runs is not recommended.



Table 5-8 Cabling Requirements

Connected Equipment

Music on Hold and Background Music Sources

External Amplifier

ITL Cabling

Cable

Hi-Fi Shielded Audio Cable

Hi-Fi Shielded Audio Cable

Cat 5 Straight Data Network

Cable – 328.1 ft (100m) maximum distance.

S ECTION 4 P

OWER

R

EQUIREMENTS

A dedicated 100VAC/ 120VAC/220VAC/230 – 240VAC 50Hz/60Hz circuit located within seven feet of the chassis is required. A separate dedicated outlet for each chassis should be installed.

Double Pole/Neutral Fusing (power supply fuses are located at both the L and N side).

4.1

Power Supply Specifications

AC Power Supply:

Dedicated 15 Amp circuit

Power Requirements: 230 VAC @ 15A Controlling/Base Chassis

Power Consumption: Base Chassis=263VA,

Expansion Chassis=263VA, total 1052VA

Input Voltage: 90VAC to 264VAC

(Rated Voltage: 100VAC/120VAC/220VAC - 240VAC)

Frequency: 47Hz – 63Hz (Rated frequency: 50/60Hz)

Phase and Wire: Single Phase, 2 Line + PE Type

Grounding Requirements: No. 14 AWG copper wire

Feeding Voltage: D term

/OPX/DID: -48V

SLT: 25mA / -28V

With input voltage of 230 VAC and with full load conditions:

Output Power: Base chassis=130W, Expansion chassis=130W, total 520W

AC Input I: Base chassis=1.15A, Expansion chassis=1.15A, total 4.6A

VA @ 230V: Base chassis=276VA, Expansion chassis=276VA, total 1104VA


Issue 2.00

UNIVERGE SV8100

KWh @ AC Input I x 230V/1000: Base chassis=0.276 KWh,

Expansion chassis=0.276 KWh, total 1.104 KWh

BTU (KWh x 3413): Base chassis=898 BTU,

Expansion chassis=898 BTU, total 3592 BTU

A dedicated outlet, separately fused and grounded for each chassis should be installed

4.2

Power Supply Consumption

Table 5-9 Power Consumption

Chassis

Basic Chassis – CD-CP00 Chassis

Basic Chassis + Expansion Chassis

Basic Chassis + 2 Expansion Chassis

Basic Chassis + 3 Expansion Chassis

Maximum

RMS

Current

2.19A

4.38A

6.57A

8.76A

Watts Used

(Idle)

96

192

288

384

Watts Used

(Maximum)

130

260

390

520

S ECTION 5 E

NVIRONMENTAL

C

ONDITIONS

5.1

Temperature and Humidity

Chassis, Telephones, BCH, BHA, 16LK, Console, ADA, APR

Operating Temperature: +32°F ~ +104°F (0°C ~ 40°C)

Recommended Long Term Temperature: -4°F ~ +140°F (-20°C ~ 60°C)

Operating Humidity: 10 ~ 90% RH (non-condensing)

Recommended Long Term Humidity: 10 ~ 90% RH

Blades/Daughter Boards – PZ-BS10 , PZ-BS11 , PZ-VM21 , PZ-ME50 ,

CD-8DLCA , CD-16DLCA , PZ-8DLCB

Operating Temperature: +32°F ~ +104 o F (0 o C ~ 40 o C)


Humidity: 10 ~ 90% RH (non-condensing)


Blades/Daughter Boards – CD-4LCA , PZ-4LCA , CD-8LCA , PZ-8LCE ,

CD-4COTA , PZ-4COTE , CD-PRTA

Operating Temperature: +32°F ~ +104°F (0°C ~ 40°C)






Door Box

Operating Temperature: -4°F ~ +104 o F (-20 o C ~ 60 o C

Operating Humidity: 20 ~ 80% (non-condensing)

SV8100 Power Supply – MPS7101

Operating Temperature: +32°F ~ +104°F (0 o C ~ +40 o C)

Recommended Long Term Temperature: -4

°F ~ 167 o F (-40 o C ~ 75 o C)



5.2

Outside Line Types

The following outside lines can be used with the UNIVERGE SV8100 system.

4-wire, E&M Tie Lines (Type I or V, Dial Pulse, or DTMF)

Digital Trunk T1/FT1 (Loop Start, Ground Start, Tie Line (E&M), or DID

Signaling)

ISDN-BRI Trunks

ISDN-PRI Trunks

VoIP Trunks (Internet Protocols)


Issue 2.00

UNIVERGE SV8100

5.3

Transmission, Network, and Control Specifications

5.3.1

Transmission

Data Length:

From multiline terminal to CD-8DLCA: 23 bits

From CD-8DLCA to multiline terminal: 23 bits

Data Transmission Rates:

Between CD-8DLCA and multiline terminal: 184K bps (voice and signaling)

Scanning Time for each multiline terminal: 32 ms.

5.3.2

Network

Time Division Multiplexing (TDM) allows transmission of data and voice simultaneously over one communications medium. The specifications that the UNIVERGE SV8100 system uses for switching, clock, data bus, and timeframe are shown below.

TDM Switching: PCM (A Law)

TDM Clock: 2.048 MHz

TDM Data Bus: 8 bit

TDM Timeframe: 125 µs.

5.3.3

Control

This section indicates the speed or capacity:

Control: Stored program with distributed processing

Central Processor: 32-bit microprocessor

Clock: 266 MHz

Interface Blade: 8- or 16-bit microprocessor

Optional Blades: 16- or 32-bit microprocessor

Multiline Terminal (TDM): 8-bit microprocessor

Multiline Terminal (IP): 32-bit microprocessor

IP Adapter: 32-bit microprocessor

Attendant Console: 4-bit microprocessor

SLT Adapter: 4-bit microprocessor



5.3.4

Electra Elite IPK Terminals and Equipment

The voltage, current, and ring signal for the Electra Elite IPK multiline terminals, Single Line Telephone equipment, and AP(A)-R/AP(R)-R

Units are listed below:

Multiline Terminal

Voltage: -11 ~ -26 Vdc

Maximum Current: 250 mA

Acoustical characteristics meet Electronic Industry

Association (EIA) standard proposal SP-1286 and standard EIA RS-470.

Single Line Telephone

Standard 2500 Set: 500 type network

Nominal Current: 25 mA

Ring Signal: 56 Vac RMS @ 20 Hz

SLTII(1)-U( ) ADP




AP(A)-R Unit



AP(R)-R Unit





Issue 2.00

UNIVERGE SV8100

5.3.5

Series i Terminals

 The voltage and current for the D term

Series i multiline terminals are listed below:

Voltage: -11 ~ -48 Vdc

Maximum Current: 250 mA

Acoustical characteristics meet Electronic Industry

Association (EIA) standard proposal SP-1286 and standard EIA RS-470.

Voltage, current, and ring signal information for Single Line Telephone equipment, AP(A)-R Unit, and AP(R)-R Unit are the same a those listed in the previous paragraph.

5.4

Dialing Specifications

5.4.1

Dial Pulse Address Signaling

Dial Pulse Address Signaling uses dial pulses (regular momentary interruptions) to signal the equipment. The following Dial Pulse specifications are used In the UNIVERGE SV8100 system.

Pulse Rate: 10 ± 0.5 pps/20 ± 1.0 pps

Percent Break: 60 ± 1.5%

Interdigit Interval: 0 pps/20 pps 770 ms. ~ 830 ms.

5.4.2

Dual-Tone Multifrequency (DTMF) Address Signaling

DTMF signaling includes push button or Touchtone dialing. When a key on a telephone is pushed, two tones (one high frequency and one low frequency) are provided. In the UNIVERGE SV8100 system, the following DTMF specifications are used.

Frequencies

Two sinusoidal frequencies are provided, one from the high frequency group and one from the low frequency group.

Frequency Deviation: Less than ±1.5%

Signal Level:

Nominal level per frequency: -6 ~ -4 dBm

Minimum level per frequency

Low Group: -10 dBm

High Group: -8 dBm

Maximum level per frequency: 0 dBm



Rise Time: Within 5 ms.

Duration of Dual Frequency Signal:

110 ms. default/60 ms. minimum

Interdigital Time: 140 ms. default/45 ms. minimum

Nominal High Group

Frequencies (Hz)

Nominal Low Group

Frequencies (Hz)

697

770

852

941

7

Q

1

1209 1336

2 3

1477

4 5 6

8

0

9

#

5.4.3

External Equipment Connection

Door Phone or TV Door Phone

External Speaker via amplifier

External music source for MOH and BGM

Tape recorder for voice recording via PGD(2)-U10 ADP

Door Lock/Release or General Purpose Relay via PGD(2)-U10 ADP

Printer for SMDR by LAN

PC by LAN

5.4.4

Music Source for Music on Hold via Chassis

Auxiliary Input: 0.6V PPS Signal Level

Input Impedance: 600

Ω

5.4.5

Music Source for Station Background Music via ACI

Auxiliary Input: 0.6V PPS Signal Level

Input Impedance: 600

Ω

5.4.6

External Paging (Audio)

Output Power: –10 dBm Signal Level

Output Impedance: 600

Ω

Relay Contact Rating: 500 mA, 24 Vdc


Issue 2.00

UNIVERGE SV8100

5.4.7

External Tone Ringer/Night Chime Output

Output Level: –10 dBm

Output Impedance: 600

Ω

Relay Contact Rating: 500 mA, 24 Vdc

5.4.8

SMDR Output

Female Connector (LAN) Standard DB-9 (straight)

5.4.9

PC Connection

Female Connector (LAN) Standard DB-9 (straight)

5.4.10

Relay Contact

All Relay Contact Ratings: 500 mA, 24Vdc

5.5

Battery Backup

The UNIVERGE SV8100 system has battery backup functions for system backup and for memory backup.

5.5.1

System Backup (Optional)

During a power failure, the system can be backed up using the

CHS2U BATT MTG KIT for a backup time of 10 minutes or one of the

CHS LARGE BATT SETs for a backup time ranging from 45~180 minutes. The CHS2U GW can be backed up using the CHSGW

SMALL BATT BOX for a backup time of 10 minutes.

5.5.2

Memory Backup

The CD-CP00 blade battery retains the Clock/Calender and Last

Number redial (LNR) buffers for each station when the CD-CP00 blade encounters a power loss. With a fully charged battery, the settings are retained for about three years. The System Programmed memory (Customer Database) is stored in nonvolatile Memory and can be erased only by a First Initialization. After power is restored, the system blade returns to normal operation.



SV8100

CHS2U

CHS2U GW

CD-CP00

PZ-ME50

CD-LTA

MGN-U10 ETU

CHS LARGE BATT BOX

CHS LARGE BATT SET

CHSGW SMALL BATT BOX

CHSGW SMALL BATT SET

Common

MPS7101

5.6

Weights and Dimensions

Table 5-10 SV8100 Weights and Dimensions on page 5-19

shows the shipping weight, height, width and depth of each SV8100 digital multiline terminal, IP multiline terminal, D term

, Series i multiline terminal, chassis, assorted blades and adapters.

Table 5-10 SV8100 Weights and Dimensions

Unit

Shipping

Weight

1

Height Width Depth

278.7 oz

(7.9 kg)

158.7 oz

(4.5 kg)

7.06 oz

(0.2 kg)

.353 oz

(0.01 kg)

6.70 oz

(0.19 kg)

14.6 oz

(0.41 kg)

352.7 oz

(10 kg)

194 oz

(5.5 kg)

59.97 oz

(1.7 kg)

31.2 oz

(0.88 kg)

3.47 in

(88 mm)

4.53 in

(115 mm)

0.98 in

(25 mm)

0.12 in

(3 mm)

0.98 in

(25 mm)

1.89 in

(48 mm)

23.23 in

(590 mm)

6.69 in

(170 mm)

4.53 in

(115 mm)

5 in

(127 mm)

16.9 in

(430 mm)

8.66 in

(220 mm)

5.71 in

(145 mm)

2.56 in

(65 mm)

5.71 in

(145 mm)

11.47 in

(290 mm)

17.72 in

(450 mm)

5.91 in

(150 mm)

8.66 in

(220 mm)

5.75 in

(146 mm)

14.17 in

(360 mm)

14.53 in

(369 mm)

7.09 in

(180 mm)

1.22 in

(31 mm)

7.09 in

(180 mm)

8.46 in

(214 mm)

10.43 in

(265 mm)

4.33 in

(110 mm)

3.15 in

(80 mm)

4.75 in

(120.6 mm)

PZ-BS10

PZ-BS11

PZ-VM21

PZ-32IPLA

42.33 oz

(1.2 kg)

2.29 oz

(.065 kg)

1.975 oz

(0.056 kg)

1.76 oz

(0.05 kg)

1.76 oz

(0.05 kg)

2.36 in

(60 mm)

0.91 in

(23 mm)

0.91 in

(23 mm)

0.60”

(15 mm)

0.60 in

(15 mm)

7.08 in

(180 mm)

2.17 in

(55 mm)

2.17 in

(55 mm)

2.09 in

(53 mm)

3.15 in

(80 mm)

6.10 in

(155 mm)

7.28 in

(185 mm)

7.28 in

(185 mm)

3.35 in

(85 mm)

6.3 in

(160 mm)


Issue 2.00

PZ-4LCA

CD-8LCA

PZ-8LCE

CD-2BRIA

PZ-2BRIA

CD-PRTA

CD-CCTA

CD-4ODTA

PZ-64IPLA

PZ-128IPLA

CD-8DLCA

PZ-8DLCB

CD-16DLCA

CD-4COTA

PZ-4COTE

CD-4LCA

CD-RTB

CD-VM00

CD-PVAA

UNIVERGE SV8100

Unit

Table 5-10 SV8100 Weights and Dimensions (Continued)

Shipping

Weight

1

3.10 oz

(0.09 kg)

6.46 oz

(0.183 kg)

3.70 oz

(0.105 kg)

5.99 oz

(0.17 kg)

4.02 oz

(0.114 kg)

5.5 oz

(0.156 kg)

5.5 oz

(0.156 kg)

8.25 oz

(0.234 kg)

1.76 oz

(0.05 kg)

1.76 oz

(0.05 kg)

5.89 oz

(0.167 kg)

4.41 oz

(0.125 kg)

7.831 oz

(0.222 kg)

6.35 oz

(0.18 kg)

3.53 oz

(0.10 kg)

5.99 oz

(0.17 kg)

12.17 oz

(0.345 kg)

7.76 oz

(0.22 kg)

10.05 oz

(0.285 kg)

Height

0.60 in

(15 mm)

0.98 in

(25 mm)

0.60 in

(15 mm)

0.98 in

(25 mm)

0.60 in

(15 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

0.60 in

(15 mm)

0.60 in

(15 mm)

0.98 in

(25 mm)

0.60 in

(15 mm)

1.89 in

(48 mm)

1.89 in

(48 mm)

1.89 in

(48 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

Width

9.45 in

(240 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

4.72 in

(120 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

3.15 in

(80 mm)

3.15 in

(80 mm)

5.71 in

(145 mm)

4.72 in

(120 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

9.45 in

(240 mm)

5.71 in

(145 mm)

9.45 in

(240 mm)

5.71 in

(145 mm)

Depth

7.68 in

(195 mm)

7.68 in

(195 mm)

5.12 in

(130 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)

3.94 in

(100 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)

6.3 in

(160 mm)

6.3 in

(160 mm)

7.09 in

(180 mm)

5.12 in

(130 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)

5.12 in

(130 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)

7.68 in

(195 mm)


UNIVERGE SV8100

CD-ETIA

CD-4DIOPB

CHS BASE UNIT

CHS2U INT BATT SET

Unit


CHS2U BLANK SLOT COVER KIT

CHS L BATT BOX RACK MOUNT BRACKET

CHS2U RACK MOUNT KIT

CHS1U/2U WALL MOUNT KIT

CHS LARGE BATT BOX

CHS2U JOINT BRACKET KIT

CHS2U BATT MTG KIT 6 Slot

Shipping

Weight

1

12.17 oz

(0.345 kg)

7.73 oz

(0.219 kg)

352.7 oz

(10 kg)

1.76 oz

(0.05 kg)

352.7 oz

(10 kg)

95.24 oz

(2.7 kg)

17.6 oz

(0.5 kg)

35.27 oz

(1 kg)

458.6 oz

(13 kg)

7.06 oz

(0.2 kg)

106 oz

(3.0 kg)

Height

0.98 in

(25 mm)

0.98 in

(25 mm)

4.72 in

(120 mm)

2.32 in

(60 mm)

18.5 in

(470 mm)

4.33 in

(110 mm)

0.91 in

(23 mm)

1.18 in

(30 mm)

5.24 in

(133 mm)

0.19 in

(3 mm)

2.95 in

(75 mm)

Width

5.71 in

(145 mm)

9.45 in

(240 mm)

19.69 in

(500 mm)

1.57 in

(40 mm)

14.6 in

(370 mm)

2.76 in

(70 mm)

9.65 in

(245 mm)

13.8 in

(350 mm)

16.93 in

(430 mm)

5.91 in

(150 mm)

4.45 in

(113 mm)

Digital Multiline Terminal

DTL-2E-1 (BK) TEL

DTL-6DE-1 (BK) TEL

DTL-8LD-1 (BK) TEL

DTL-8LD-1 (WH) TEL

DTL-12BT-1 (BK) TEL

DTL-12PA-1 (BK) TEL

DTL-12D-1 (BK) TEL

DTL-12D-1 (WH) TEL

DTL-24D-1 (BK) TEL

DTL-24D-1 (WH) TEL

35.27 oz

(1.0 kg)

38.8 oz

(1.1 kg)

45.6 oz

(1.3 kg)

45.6 oz

(1.3 kg)

45.6 oz

(1.3 kg)

42.33 oz

(1.2 kg)

42.33 oz

(1.2 kg)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.29 in

(109 mm)

4.41 in

(112 mm)

4.39 in

(111.7 mm)

4.39 in

(111.7 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

7.6 in

(183 mm)

7.6 in

(183 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

Issue 2.00

Depth

7.68 in

(195 mm)

7.68 in

(195 mm)

14.37 in

(365 mm)

1.57 in

(40 mm)

2.76 in

(70 mm)

3.15 in

(80 mm)

3.35 in

(85 mm)

1.77 in

(45 mm)

14.3 in

(363 mm)

1.7 in

(43 mm)

4.13 in

(105 mm)

8.86 in

(225 mm)

8.86 in

(225 mm)

10.39 in

(264 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)


Issue 2.00

UNIVERGE SV8100

DTL-32D-1 (BK) TEL

DTL-32D-1 (WH) TEL

IP Multiline Terminal

ITL-2E-1 (BK) TEL

Unit


Shipping

Weight

1

45.6 oz

(1.3 kg

Height

4.39 in

(111.7 mm)

Width

8.1 in

(205.8 mm)

ITL-6DE-1 (BK) TEL

ITL-8LD-1 (BK) TEL

ITL-8LD-1 (WH) TEL

ITL-12D-1 (BK) TEL

ITL-12D-1 (WH) TEL

ITL-12PA-1 (BK) TEL

ITL-24D-1 (BK) TEL

ITL-24D-1 (WH) TEL

ITL-32D-1 (BK) TEL

ITL-32D-1 (WH) TEL

ITL-320C-1 (BK) TEL

35.27 oz

(1.0 kg)

38.8 oz

(1.1 kg)

45.6 oz

(1.3 kg)

42.33 oz

(1.2 kg)

45.6 oz

(1.3 kg)

42.33 oz

(1.2 kg)

45.6 oz

(1.3 kg)

56.44 oz

(1.6 kg)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

4.41 in

(112 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

7.05 in

(179 mm)

7.59 in

(193 mm)

7.05 in

(179 mm)

8.1 in

(205.8 mm)

8.94 in

(227 mm)

Optional

8LK-L (BK) UNIT

8LK-L (WH) UNIT

ADA-L UNIT

APR-L UNIT

BCH-L (BK) UNIT

BHA-L UNIT

IPLA-R UNIT

PGD(2)-U10 ADP

DCL-60-1 (BK) CONSOLE

DCL-60-1 (WH) CONSOLE

7.05 oz

(0.2 kg)

2.82 oz

(0.08 kg)

5.29 oz

(0.15 kg)

31.75 oz

(0.9 kg)

3.53 oz

(0.1 kg)

2.82 oz

(0.08 kg)

12.4 oz

(0.35 kg)

21.16 oz

(0.6 kg)

1.77 in

(45 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

4.41 in

(112 mm)

0.98 in

(25 mm)

0.98 in

(25 mm)

1.58 in

(40 mm)

3.23 in

(82 mm)

1.15 in

(29.3 mm)

2.56 in

(65 mm)

2.56 in

(65 mm)

3.19 in

(81 mm)

2.56 in

(65 mm)

2.24 in

(57 mm)

6.81 in

(173 mm)

5.39 in

(137 mm)

Depth

10.16 in

(258 mm)

8.82 in

(224 mm)

2.84 in

(72 mm)

2.84 in

(72 mm)

8.8 in

(223 mm)

2.84 in

(72 mm)

3.94 in

(100 mm)

4.13 in

(105 mm)

8.82 in

(224 mm)

8.86 in

(225 mm)

8.86 in

(225 mm)

10.39 in

(264 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)

10.16 in

(258 mm)

9.84 in

(250 mm)



PSA-L (BK) UNIT

PSA-L (WH) UNIT

GBA-L UNIT

AC-L UNIT

WM-L UNIT

60 DSS WM-L UNIT

G955 Wireless Handset

MH240

Unit


Shipping

Weight

1

10.58 oz

(0.3 kg)

23.99 oz

(0.68 kg)

12 oz

(0.34 kg)

1.58 oz

(0.045 kg)

1.41 oz

(0.04 kg)

3.13 oz

(0.08 kg)

3.53 oz

(0.1001 kg)

Height

3.15 in

(80 mm)

5.9 in

(150 mm)

1.10 in

(28 mm)

0.996 in

(25.3 mm)

0.99 in

(25.3 mm)

4.96 in

(126 mm)

5.31 in

(135 mm)

Width

2.91 in

(74 mm)

7.05 in

(179 mm)

1.77 in

(45 mm)

3.996 in

(101.5 mm)

3.4 in

(86.5 mm)

1.77 in

(45 mm)

1.89 in

(48 mm)

1 Shipping weight includes the shipping carton.

5.7

Audible and Visual Indication

5.7.1

Tone Patterns

Table 5-11 Tone Patterns lists the frequency and the pattern for the

tones. Tones are used to inform UNIVERGE SV8100 station users of system functions such as dial tone, busy tone, or ringback tone.

5.7.2

Multiline Terminal LED Flash Patterns

The UNIVERGE SV8100 system has 2-colour LEDs. Green is used primarily for I-Use conditions and for outside calls. Red is used

primarily for Other Use conditions and internal calls. Refer to Table 5-

12 Multiline Terminal LED Flash Pattern

.

Depth

8.8 in

(223 mm)

6.34 in

(161 mm)

3.98 in

(101 mm)

4.92 in

(125 mm)

4.92 in

(125 mm)

0.78 in

(20 mm)

0.63 in

(16 mm)


Issue 2.00

UNIVERGE SV8100

System Tone

(Fixed)

Busy Tone

Call Waiting Tone

Second Dial Tone

Howler Tone

Internal Dial Tone

Internal Ringback Tone

LCR Dial Tone

Reorder Tone

Service Set Tone

Special Dial Tone

Tone Burst 1 Tone

Tone Burst 2 Tone

Tie/DID Ringback Tone

Camp-On Tone

Call Alert Notification

Attendant Tone Override

DIT Alert Tone

Call Forward Alert Tone

Call Forward

Configuration Tone

Frequency (Hz)

(Fixed)

Table 5-11 Tone Patterns

Intermit

(Default)

480/620

440

350/440

60 IPM

60 IPM

120 IPM

0.5 sec

0.5 sec

0.5 sec

0.5 sec

0.25 sec

0.25 sec

2400 Modulation

(16 Hz)

350/440

Continuous

Continuous

1 sec

440/480

1 sec On

2 sec Off

2 sec

440 Continuous

Cycle

480/620 120 IPM

0.25 sec

0.25 sec

440 Continuous

0.125 sec

440 240 IPM

440 Continuous

0.125 sec

1 sec

1 sec

620 Continuous

440/480

440

480/620

350/440

2 sec On

4 sec Off

Continuous

Continuous

120 IPM

2 sec

4 sec

0.7 sec

0.5 sec

0.25 sec ON x 2~3



LED

Line Key

Mic

Table 5-12 Multiline Terminal LED Flash Pattern

Condition colou r

Flash Patterns

I-Use

Busy

Incoming Call

I-Hold

Call Hold

Hold Recall

Transfer Recall

Live Monitoring Mode

Message Waiting on Line Key

Green

Red

Red

Green

Red

Green

Green

Green

Red

Microphone ON

ON (Series i)

Red

Red

Large LED

1

Speaker

Answer

Feature

BLF or

DSS Key

Incoming Internal Call

Incoming Outside Call

Message from Attendant

Voice Mail Message

ON

System Data Entry

Incoming Trunk

Exclusive Hold

User Ringing Line Preference

Voice Over with Broker’s Call

Callback Set

Auto Repeat Set

ON (to set function)

Call FWD - All Calls Set

Use, Hold

DND, Call FWD-All Calls Set

Special Mode (while pressing

Feature or going off-line)

Red

Green

Green

Red

Red

Red

Red

Green

Red

Green

Red

Red

Red

Red

Red

Red

Red

0 0.5

1.0

1.5

2.0 sec.

1 The Large LED provides the user a variety of programmable colours and preferences.


Issue 2.00

UNIVERGE SV8100



SV8100 System Design Considerations

S ECTION 1

This document is an aid for network designers and pre-sales in designing an

SV8100 taking some system boundaries and design experience into account.

Effect of the considerations for the end user are indicated when applicable.

Traffic Capacity

S

INGLE

N

ODE

S

YTEMS

These Considerations also apply and have effect on multi node configurations

1.1

Traffic performance

a. Busy Hour Call Attempts i The BHCA value for a single CPU is theoretical 5120.

This value is the value without any Busy Lamp Fields

(BLF)/TAPI/OAI/CTI load, but does include SMDR. ii End User Experience when traffic exceeds the boundaries: see BHCA exceeded

1.2

IP Boundaries

a. The max total of non-blocking IP extensions/IP Trunks supported per Node is 128. This includes any type of IP: proprietary I-SIP for DT700 series, standard SIP (so e.g.

WiFi)

Examples:- If IP extensions and TDM trunks. Can have128 IP

Extensions.

If TDM extensions and IP Trunks. Can have 128 IP Trunks

If IP Extensions and IP Trunks. Can have a Total of 128 e.g. 64 IP

Extensions and 64 IP Extensions i End User Experience: see Lack of IPLA resource

Appendix

A

Configuration Guide A - 1

Issue 2.00

UNIVERGE SV8100

1.3

Voice Mail

a. With Voice Mail, please take into account usage in conjunction with

Auto Attendant, e.g. the number of channels calculation and traffic, also visa versa

1.4

Extensions

a. There may not be enough DTMF resources if a lot of SLTs on site. This could result in no dial tone, leaving end users retrying repeatedly .

There are 32 DTMF resources available for the first chassis, 96, in total, shared across all chassis.

S ECTION 2 SV8100 N

ET

L

INK

C

ONSIDERATIONS

A - 2

2.1

Traffic performance

To be detailed, work in progress

2.2

Trunks

a. . If all the trunks are located at the central system i Central system could be overloaded because of BHCA exceeded

(when also a lot of extensions on the central node)

End User Experience: see BHCA exceeded ii IPLA has a maximum of 128 resources, could be not enough for all call conversions, particularly if IP trunks, IP extensions are used. End

User Experience: see Lack of IPLA resource iii Are there enough DDI table entries (2000 is the limit) which could also prevent any night modes from being possible

2.3

Operator

a. With a centralised operator, please take the network traffic calculation into account, as well as IPLA resources

SV8100 System Design Considerations


2.4

Voice Mail

a. with centralised voicemail, please take the network traffic calculation into account, as well as IPLA resources

2.5

Auto attendant

a. With centralised voicemail, please take the network traffic calculation into account, as well as IPLA resources

2.6

Extensions

a. There may not be enough DTMF resources if some nodes have a lot of

SLTs on site. This could result in no dial tone, leaving end users retrying repeatedly

2.7

Number of Nodes

a. In practice, max 16 nodes are recommended. This due to the practical considerations described in this chapter

S ECTION 3 SV8100 F

EATURE

N

ET

C

ONSIDERATIONS

3.1

Trunks

a. If all the trunks are located at the central system (up to 180 PRI trunks). The main system must route all the calls i Central system could be overloaded. End User Experience: see

BHCA exceeded ii For BHCA boundaries, see Single node! iii Are there enough DDI table entries (2000 is the limit) which could also prevent any night modes from being possible

Not all user can have a DDI iv Not enough IPLA resources (128 maximum)

End User Experience: see Lack of IPLA resource


Issue 2.00

A - 4

UNIVERGE SV8100 b. If the trunks are distributed i Each system with trunks must have the DDI table maintained ii . No Central SMDR iii i. In order to avoid a bottle neck in the 128 IPLA resource no more than 128 trunks at each node. c. Incoming trunks calls cannot be routed either analogue or DDI to Ring groups

3.2

Maintenance

a. PC Pro session required for each system b. Alarm report is separate for each system (each system PCPro, or sent via email) c. Moving extension from system to system will be difficult because of numbering plan limitations d. All of the data must be duplicated each time there is a change, for example if a toll restriction number is added it must be added to 10 nodes. Not possible to copy data between the different PC pro sessions.

3.3

Numbering plan

a. With e.g. 10 Nodes there will need to be 10 independent numbering plans (5 digit numbering plan).

3.4

Operator

a. The Centralised operator using the DSS Console cannot view the status of all the extensions due to limited number of buttons.Centralised BCT operator is not supported via FeatureNet as

OAI and CTI is not supported on FeatureNet

3.5

Features not suitable for this configuration

a. Park Hold : In practice, there will be not enough park hold locations to

SV8100 System Design Considerations


realistically support this b. Ring Groups/ ACD Groups/ Dept Groups / Paging groups can not be shared across nodes

3.6

Voice Mail

a. Centralised VoiceMail cannot be supported as the maximum port numbers supports in practice up to 1000 extension/boxes b. Local VoiceMail could be used with limited functionality. As they will work like 10 separate voice mail systems, e.g. passing a voicemail in the voicemail menu to a colleague on another node will not be possible

3.7

Auto attendant

a. In a centralised trunk configuration there would not be enough resources to provide a centralised auto attendant as there is a maximum of only 16 ports. b. Distributed trunks would require auto attendant at each site which would be difficult to administer (copy prompts when one is update, etc)

3.8

Extensions

a. There may not be enough DTMF resources (96 maximum) if some nodes have a lot of SLTs on site. End user could experience no dial tone regularly b. Feature set for users if different depending on where they are on the network. Local on the same Node would have a different feature set to phones on different nodes. Not the same user experience for all extension users. c. User experience will be different then with one system, for example:

With a five digit numbering plan, and over 10 nodes, the first two digits will identify the Node. The remaining three the extension. When a call is received from a caller from the same node, three digits are displayed. From another node 5. For the user, this is not experienced as “one” system: when they call from another node, they need to use a five digit number, iso 3. This is also the case in the SMDR output (local

3 digits, remote 5, makes an overall report a challenge)


Issue 2.00

UNIVERGE SV8100

3.9

CTI

d. If SLT’s and Analogue Trunks on separate nodes then calls from SLT extensions will go through several encodes and decodes (TDM Ext to

VoIP to TDM to VoIP to TDM analogue trunk) which could sound poor

(delay and echo could be unacceptable). e. Modems could not be supported as they may be routed over a VoIP connection. a. Neither OAI or TAPI can be used in the system

3.10

Hotel

a. Hotel operation is not recommended in a AspireNet configuration.

3.11

Number of Nodes

a. In practice, a maximum of 16 nodes are recommended. This due to the practical considerations described in this chapter

S ECTION 4 E

ND

U

SER

E

XPERIENCE

4.1

BHCA exceeded

a. When the BHCA value is exceeded, the system can react unexpectedly: dial tone can be delayed, making callers to attempt more often, and can eventually cause a system reset

4.2

Lack of IPLA resource

a. When IP resources are depleted, the system can react unexpectedly: calls can be made with a delay, but drop after answer when IP resources are unavailable, leaving user to attempt again

A - 6 SV8100 System Design Considerations

C

ONFIGURATION

G

UIDE

NEC Unified Solutions

Issue 2.00

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