www.samsungnz.com
OfficeServ 7000 Series
TM
OfficeServ 7000 Series
One communications platform
Endless potential
A single solution that manages your communications
more effectively and economically
The OfficeServ 7000 Series provides a range of expandable communication platforms that install
and configure easily to empower your business with access to voice and data solutions throughout
your office complex, and remote sites.
There are endless practical advantages in using one platform to deploy voice, data, video and wireless.
One of the most attractive benefits is the ability to experience the dramatic cost savings of harnessing the
power of the Internet for high-quality VoIP (Voice over Internet Protocol) communications. The fact that the
OfficeServ 7000 Series features a modular design that easily accommodates business growth is another
drawcard. This advanced system also allows you to add powerful applications that provide remote workers
and branch offices with the same voice and data capabilities as your on-site team.
By streamlining and unifying your business communications, the OfficeServ 7000 Series is the converged
system that improves workplace productivity and significantly reduces communications costs. It’s the
competitive advantage no business should be without.
Connect your business to the power of convergence
Samsung’s OfficeServ 7000 Series communications platform places the power of convergence in the
hands of today’s growing businesses. Taking full advantage of industry leading convergence technology,
the OfficeServ Series reduces communications costs with a single platform for voice and data, wired and
wireless communications as well as traditional voice and IP (Internet Protocol) telephony.
Samsung Electronics, a world leader in the electronics market and a renowned provider of superior and
affordable technology solutions, has developed the system based on expertise in wireless communications,
digital technology and core networks. In the past, only the largest companies could afford technology of
this calibre. With the OfficeServ 7000 Series, Samsung has levelled the playing field for today’s small,
medium and large-sized businesses with an affordable, easy to use converged communications system.
SIMPLE | SCALABLE | AFFORDABLE
OfficeServ 7100
up to 60 users
OfficeServ 7200
up to 120 users
OfficeServ 7400
up to 480 users
All in one design simplifies business solutions
WIRED
VPN
VOIP
NETWORKING
IP Networking unifies your business
The Samsung OfficeServ 7000 Series communications platform allows you to create a secure, seamless and scaleable
network across multiple locations, including branch offices and remote and mobile workers wherever they may be.
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Get smart with Unified Communications
The OfficeServ Communicator application suite offers an outstanding range of applications that make it
easy to use and customise your Samsung OfficeServ 7000. The system simplifies UC so that almost any
organisation can experience its benefits - either individually or across a network so your entire office can
communicate more efficiently.
OS Communicator is an integrated communications application able to bring together voice, video and instant
messaging communications. It also adds administration functions to allow you to personalise your handset.
OfficeServ OSC Softphone
Every time you leave the office, irrespective of distance or geographical location, you can have the comfort
and functionality of your office phone right there on your PC, laptop or PDA*. OfficeServ OSC Softphone is a
PC-based application for mobile professionals and telecommuters that provides full handset and telephony
functionality at the click of a button without the need for a physical phone. OSC Softphone users can log
in via a VPN from home, nationally or overseas across a broadband connection and simulate their office
environment with full telephony functionality.
Work smarter and increase productivity
•Access enterprise communications remotely
•Display up to 99 buttons with an add on module
feature, sufficient for programming busy lamp
fields, feature access or speed dial keys
•Create a better connected, more integrated
mobile workforce
•Avoid the expensive costs associated with hotel
communications and mobile charges, especially
when travelling overseas
Samsung Messaging Solution
To make your business so much more efficient the Samsung OfficeServ Messaging Server provides
advanced call messaging and processing features such as voicemail, auto attendant, call queuing
and faxmail.
Simple to use, Samsung Voicemail puts the user in control. At the touch of a button each user can,
for example, record their own personal greetings, create and send messages to a group, and record
personal reminders or even conversations. Users can communicate more intelligently with callers
using different greetings and employ call routing based on time of day, day of week, caller ID and
direct in-dial… customisation has never been more flexible, professional and efficient.
The Samsung Email Gateway feature gives users the ultimate tool to access and manage all business
messages from their PC inbox. Whether they’re on the road or in the office, a user can receive, respond,
transfer and forward voicemail messages and faxes as easily as emails.
Samsung Auto Attendant automatically answers multiple calls simultaneously, providing different
greetings for different departments without the need for a receptionist to handle the call. Auto Attendant
is an ideal solution for busy or out-of-hours periods.
The integral Automatic Call Distribution (Call Centre) application gives any working environment the
opportunity to optimise its in-coming call management processes and maximise staff efficiency. During
busy times when a staff member is not available, calls can be held in a queue while automated messages
reassure callers of prompt attention as soon as possible.
To help you measure activity, the program also provides in-coming call statistics for a group or extension.
OfficeServ Digital and IP handsets
The OfficeServ 7000 Series supports a range of stylish, easy to use ergonomic digital and IP handsets to
provide for each user’s precise needs - from making and receiving calls, forwarding and paging, to simple
navigation through the system’s extensive list of features. Each handset is designed to maximise the benefits
of the system and give each user the appropriate feature set and access levels for their needs, whether that is
a simple telephone, headset or portable terminal with LCD display and programmable functions.
The OfficeServ IP revolution provides opportunities beyond the traditional barriers of internal business
communications. IP handsets can be connected to the OfficeServ via a LAN/WAN network, and can also
be connected via external data links, such as DSL - liberating you and your staff from the rigidity of the
conventional corporate infrastructure.
With Samsung’s optional IP video handset (or IP Video Softphone), video calling is now an effortless reality.
Simply call another Samsung IP handset within your enterprise network and a video call is automatically
activated. The Samsung video handset has the same menu driven functionality as other Samsung OfficeServ
handsets.
Office 38 BUTTON
OFFICE 14 BUTTON
OFFICE 7 BUTTON
24 BUTTON DISPLAY
SMT-3105
SMT-5210
SMT-5220
with 64 Button
Operator Console
Economy Phone
SMT-5230
SMT-5243
SMT-AOM
System Features
OfficeServ 7100 OfficeServ 7000S OfficeServ 7200
PSTN Analogue Lines (max)
OfficeServ 7400
24
24
48
160
ISDN Basic Rate Digital Lines (equiv. channels)
6 (12)
8 (16)
24 (48)
80 (160)
ISDN Primary Rate Digital Lines (equiv. channels)
1 (30)
2 (60)
2 (60)
8 (240)
S.I.P. Trunks
16
32
32
128
S.I.P.
Extensions
32
64
32
128
Total Extensions
Digital Stations
IP Stations +WIP
Analogue Stations
Data Extensions (ISDN 128kbits)
60
36
56
32
12
64
64
64
64
12
120
120
120
120
24
480
480
480
480
24
1
1
1
1
1
2
1
2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Digital Voicemail
Yes
Yes
Yes
Yes
Direct Indial Numbers
999
999
999
999
Calling Line Identification (CLI) PSTN / ISDN
Yes
Yes
Yes
Yes
Trunk Groups
11
11
30
30
Stations Groups
20
20
40
80
ACD Groups
10
20
20
40
Pick up Groups
20
20
99
99
Account Codes
999
999
999
999
Authorisation Codes
500
500
500
500
CLIP Numbers (translation table)
1000
1000
1000
2000
CLIP Review Blocks
1000
50 per user
2000
2500
4
6
12
12
Yes
Yes
Yes
Yes
2000
950
50
2000
950
50
2500
950
50
2500
950
50
External Page Zones
4
4
4
4
Internal Page Zones
5
5
5
5
0+LAN
0+LAN
0+LAN
0+LAN
Yes
Yes
Yes
Yes
1
1
1
1
8
16
32
32
64
64
256
256
Music Sources
CTI Internal
External
Network
TAPI
Auto Attendant Channels
Least Cost Routing
Total Speed Dial Locations
System speed dialling
Station speed dialling (max per station)
SIO Ports
Remote Programming / Support
LAN Ports
Virtual Extensions
SLT
Digital
All specifications are at maximum capacity. Not all maximum capacities can be acheived simultaneously.
Samsung OfficeServ System Features List
Account Code Entry
•Forced-Verified
•Forced-Not Verified
•Voluntary
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorisation Codes
•Forced
•Voluntary
Auto Attendant
Automatic Hold
Background Music
Call Activity Display
Call Centre
•Agent Busy/Manual
Wrap Up Key
•Agent PIN (ID) Numbers
•Agent Login & Logout
•Automatic Logout
•Automatic Wrap-Up Timer
•Priority Call Queuing
•Embedded Reporting
Package
- Agent Statistics
- Call Statistics
- Group Supervisors
- Printed Reports
Call Costing
Caller Identification (CID)
•Automatic Number
Identification (ANI)
•Caller ID
•Calling Line Identification
Caller ID Features
•Name/Number Display
•Next Call
•Save Caller ID Number
•Store Caller ID Number
•Inquire Park/Hold
•Caller ID Review List
•Investigate
•Abandon Call List
•Caller ID on SMDR
•Number to Name
Translation
•Caller ID to PSTN
•Caller ID to Analog Port
Call Forwarding
•All Calls
•Busy
•No Answer
•Busy/No Answer
•Forward DND
•Follow Me
•External
•To Voice Mail
•Preset Destination
•Preset Forward Busy
Call Hold
•Exclusive
•System
•Remote
Call Park and Page
Call Pickup
•Directed
•Groups
•Established
Call Recording
Call Waiting/Camp-On
Caller Emergency
Service ID (CESID)
Centrex/PBX Use
Chain Dialling
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration (CTI)
•OfficeServ Link
•OfficeServ EasySet
•OfficeServ Operator
•OfficeServ Softphone
•OfficeServ Messenger
•OfficeServ Communicator
Conference
•Add On (5 party)
•Unsupervised
•Split
Conference Group
Customer Set Relocation
Database Printout
Daylight Savings Time-Auto
Dialled Number
Identification Service (DNIS)
Direct In Lines
Direct Inward Dialling (DID)
•Day/Night Routing
•Busy or Camp-On Option
•MOH Source
•DID Call Limits
Direct Inward System
Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release
(Programmable)
Door Phones
Email Gateway
Executive Barge-In (Override)
•With Warning Tone
•Without Warning Tone
•Trunk Monitor or
Service Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Handsets
IP Softphone
IP Video Handset
IP Video Softphone
ISDN Service
•Primary Rate Interface
LAN Interface
Least Cost Routing
Live System Programming
•From Any Digital Handset
•With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off
per Station
Mobility Solution
Multiple Language Support
Music On Hold-Flexible
Music On Hold-Source
Networking
•SPNet over IP
Off Premises Extensions
Operator Group
Overflow
•Operator
•Station Group
Override Codes
Paging
•Internal Zones (5)
•External Zone (2)
•All External
•Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
•Time Based Routing-Plans
•Automatic/Manual
•Holiday Schedule
•Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
SIP Extensions
SIP Trunks
Speed Dial Numbers
•Station List
•System List
Speed Dial by Directory
Station Hunt Groups
•Distributed
•Sequential
•Unconditional
Station Message
Detail Recording
Station Pair
System Alarms
System Maintenance
Alarms
System Directory
Toll Restriction
•By Day or Night
•By Line or Station
•Eight Dialling Class
•Special Code Table
Toll Restriction Override
Tone or Pulse
Dialling Transfer
•Screened/Unscreened
•Voice Mail Transfer Key
•With Camp-On
Trunk Groups
Uniform Call
Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail (embedded)
•Inband Signalling
Voice over IP (VoIP)
Walking Class of Service
Please note that not all features are available on all systems. Some features may require optional hardware or software.
About Samsung
Samsung is a global leader in the manufacture and supply
of innovative electronics solutions one of the world’s largest
companies with global turnover exceeding $100 billion and
more than 170,000 employees. With a proven pedigree in
the manufacture of electronics for commercial and domestic
applications, an annual R&D budget of over $2 billion, and
63,000 staff committed to the development of fixed and
wireless communications, Samsung is at the forefront of
delivering converged voice and data technologies including
Voice over IP, WAN integration and SIP.
Samsung’s core strategy continues to be to maintain
leadership in the digital convergence revolution with the
mission to bring innovation and digital technology to all
products in ways that will make life easier, richer, and more
enjoyable for all generations and all customers. With this
backing, Samsung Communications is perfectly placed to
exploit the convergence of telephony and IT services, and
provide organisations with cutting-edge communications
solutions.
Across New Zealand and around the world, the Samsung
name is associated with innovation, quality, reliability and
value. Our commitment to research and product development
ensures Samsung’s reputation as a provider of the world’s
most intelligent telecommunications products will continue.
If you would like more information about the best telephone
system for you please contact your local Samsung Specialist
or visit our website at www.gtlnetworks.com
For further information contact your
Authorised Samsung Communications Specialist
Samsung OfficeServ, OfficeServ Call, OfficeServ EasySet, OfficeServ Link,
OfficeServ Operator, are all trademarks of Samsung Electronics.
We acknowledge the trademarks of other products and companies mentioned.
www.gtlnetworks.com
©2008 Samsung Communications A.C.N. 133 368 037
Samsung’s policy is to seek continuing improvement therefore specifications
listed may be subject to change.
Aug 2010