Multitech CF220 User guide

CallFinder

®

DID

DID-to-Analog Adapter

Model CF220-DID

User Guide

Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 1

User Guide

CallFinder

®

DID

DID-to-Analog Telephony Adapter

Model CF220-DID

S000436C

Copyright © 2009, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.

Record of Revisions

Revision Date

A 06/15/07

B

C

11/20/07

03/14/08

New chassis version. Model renamed from CF220 to CF220-DID.

New software release.

Update support information and format. Add mechanical mounting.

Update with new chassis drawing.

05/13/09 Added website link for warranty information.

Patents

This device covered by the following patent: 5,673,268

Trademarks

Multi-Tech Registered Trademarks: CallFinder

®

, Multi-Tech, and the Multi-Tech logo.

All other products and technologies are the trademarks or registered trademarks of their respective holders.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874 http://www.multitech.com

Technical Support

Country

Europe, Middle East, Africa:

U.S., Canada, all others:

Warranty

By Email By Phone [email protected]

(44) 118 959 7774 [email protected]

(800) 972-2439 or (763) 717-5863

To read the warranty statement for your product, please visit: http://www.multitech.com

.


C ONTENTS

C HAPTER 1 – P RODUCT D ESCRIPTION AND S PECIFICATIONS ............................................................................. 4

Product Description ................................................................................................................................ 4

Prerequisite: the DID Line(s) .................................................................................................................. 5

Safety Warnings ...................................................................................................................................... 5

Technical Specifications ........................................................................................................................ 6

Mechanical Mounting .............................................................................................................................. 6

C HAPTER 2 – S AMPLE S YSTEM ........................................................................................................................ 7

Introduction .............................................................................................................................................. 7

Widget Sample Company Implementation............................................................................................ 7

C HAPTER 3 – C ALL F INDER S ERVER I NSTALLATION ........................................................................................ 21

Introduction ............................................................................................................................................ 21

First step: Ordering the DID Line(s) .................................................................................................... 21

Installation, Part A: Cabling Instructions ............................................................................................ 22

Installation, Part B: Configuring the CallFinder Server ..................................................................... 25

C HAPTER 4 – C ALL F INDER S OFTWARE S CREENS ........................................................................................... 35

Introduction ............................................................................................................................................ 35

Home Screen .......................................................................................................................................... 35

Login Screen .......................................................................................................................................... 36

Call Log Screen ..................................................................................................................................... 37

Current Status Screen........................................................................................................................... 38

Logout Option ........................................................................................................................................ 39

Administration Screen .......................................................................................................................... 39

Phone Book Screen ............................................................................................................................... 42

Channel Configuration Screen ............................................................................................................. 43

Password Administration Screen ........................................................................................................ 46

C HAPTER 5 – C ALL F INDER S ERVER O PERATION ............................................................................................ 47

Front Panel LEDs ................................................................................................................................... 47

Updating CallFinder Firmware ............................................................................................................. 47

Call Log Email Messages ..................................................................................................................... 48

Initializing and Busying DID Channel Modems .................................................................................. 48

C HAPTER 6 – D EVICE M ANAGER I NSTALLATION & O PERATION ....................................................................... 49

Installing Device Manager Software .................................................................................................... 49

Commands ............................................................................................................................................. 50

Firmware Updating Process - Detailed ................................................................................................ 64

C HAPTER 7 – T ROUBLESHOOTING .................................................................................................................. 69

A PPENDIX A – R EGULATORY I NFORMATION .................................................................................................... 72

A PPENDIX B – W ASTE E LECTRICAL AND E LECTRONIC E QUIPMENT ................................................................. 75

A PPENDIX C – C-ROHS HT/TS S UBSTANCE C ONCENTRATION ...................................................................... 76


Chapter 1 – Product Description and

Specifications

Product Description

The CallFinder

®

is a DID-to-analog telephony adapter. It brings analog DID services to a key telephone system or PBX that is not DID-enabled. When equipped with the CallFinder, the phone system can route incoming calls directly to end-user extensions. The CallFinder has two DID channels. Each channel is connected to the telco DID line on one side and to the PBX/key system on the other side. A CallFinder extension port can be connected either to a trunk port or to a station port on a PBX. The choice between trunk port or station port connections depends on port availability, logging requirements, and/or on whether it is necessary for incoming DID calls to be treated like outside calls instead of intra-PBX calls.

The CallFinder product consists of the hardware unit with pre-installed configuration software and additional management software on a CD.

Product Features

• Direct routing of incoming calls to end-user extensions

• Two Direct Inward Dial (DID) ports

• Two extension ports programmable as FXS or FXO

• Extension ports also programmable as “FXS Pass Through” for inter-operation with Multi-

Tech FaxFinder fax servers

• DID ports support wink/delay-start, immediate-start, and reverse-on-disconnect service types

• Interfaces with most call-processing systems

• Supports audio ring back and busy pass-through

• Web interface for system configuration and management

• PC-based software to manage multiple CallFinders in same system

• Flash memory for easy updates

• Small footprint external chassis

• Two-year warranty


Chapter 1: Product Description and Specifications

Prerequisite: the DID Line(s)

To operate the CallFinder system, you will need two DID (Direct Inward Dial) lines in your office. You must order the DID line from your local telephone operating company (telco). A DID line allows one phone line to be associated with multiple directory numbers. However, only one call can occur on this line at any given time.

DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20 directory numbers in the range of 212-555-4101 through 212-555-4120.

When ordering your DID line(s), ask the telco representative for these details about the DID service.

These details will be important when setting up your CF220-DID unit.

Parameter

Number of digits used to designate the DID extension

(usually 3, 4, 6, or 7)

Value Required by Telco

Type of “DID Start” used (wink, immediate, or delay dial)

You will need this information to configure your CallFinder DID-to-Analog Adapter (see Chapter 3:

CallFinder Server Installation).

Safety Warnings

• Use this product only with UL- and CUL-listed computers (US).

• Never install phone wiring during a lightning storm.

• Never install a phone jack in a wet location unless the jack is specifically designed for wet locations.

• Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network interface.

• Use caution when installing or modifying phone lines.

• Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a phone in the vicinity of a gas leak.

• To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

• This product must be disconnected from power source and telephone network interface when servicing.


Chapter 1: Product Description and Specifications

Technical Specifications

The CF220-DID CallFinder meets the following specifications:

Connectors

Size 6" L x 6.4" W x 1.2" H

15.2 cm x 16.3 cm x 3.0 cm

Weight 0.55 kg

1.2 lb

Power Consumption 9Vdc @ 800 mA

Operating

Environment

EMC Approvals

Safety Approvals

Four RJ11-FXO/FXS Jacks, One RJ45 - Ethernet Jack

32-120 degrees F (0-50 degrees C) relative humidity 20 to 90% noncondensing

FCC Part 15 Class B, Canada Class B, EN 55022 Class B, EN55024

UL, cUL, UL60950, CSA 950, EN60950, AS3260, CCIB (China)

Telecom Approvals FCC Part 68, CS03

Multi-Tech manuals and other resources are available on the Multi-Tech Web site at www.multitech.com

.

Mechanical Mounting

The CallFinder can be surface mounted with screws spaced according to the measurements shown.


Figure 1-1: Mounting holes

CF220-DID CallFinder User Guide 6

Chapter 2 – Sample System

Introduction

The Widget Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing

Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the budget anytime soon.

This chapter shows how this fictitious company might use Multi-Tech’s CF220-DID CallFinder to solve its problem.

For years, the receptionist/operator has been routing calls to various specialists within the company, but, as the company has grown, this has become increasingly difficult. Widget’s Field Support Department wants to give customers a permanent set of incoming phone numbers so they can reach employees who have expertise with different kinds of vacuum cleaner systems. Widget’s Purchasing Department wants to give vendors a permanent set of incoming phone numbers so they can reach purchasing agents responsible for different kinds of parts. Widget wants flexibility in routing calls because employees must cover different shifts and sometimes substitute for each other (during vacations, etc.). Yet they want to avoid moving employees from office to office. They want to cross-train employees in different specialties.

Widget also wants to use an automated timed billing system to charge for Field Support calls.

Widget

Field Support Specialties

Upright

Canister

Wet/Dry

Battery

Commercial

Widget

Purchasing Specialties

Bags

Belts

Motors

Frames

Attachments

Widget Sample Company Implementation

In the following pages we show the setup for a CallFinder system that meets the company’s needs. For each step of the setup, we show first the practical intent of the setup, followed by its corresponding technical implementation, as done through the CallFinder’s built-in software (accessible via web browser).


Widget’s Initial Situation

Chapter 2: Sample System

Figure 2-1: PBX and no DID


Step 1a Practical: Add CallFinder and connect to network.


Figure 2-2: Adding a CallFinder



Step 1b Technical: Enter addresses of network servers in CF software.

Once assigned an IP address on the network, the CallFinder’s software (configured via web browser) can link it to other servers on the network.

Figure 2-3: Entering addresses to software


Step 2a Practical: Add DID lines and connect to CallFinder.


Figure 2-4: Adding the DID lines



Step 2b Technical: Enter operating parameters of DID lines.

Each DID line has 3 user-specified technical parameters. They are set in the CallFinder software.

Figure 2-5: Configure the lines

Technical Parameters Related to DID Line

Parameter

Max DID Digits

Polarity

Value Comments

4 Number of digits received on DID line. try A This is a trial-and-error setting. The DID line is a twisted pair. Only when installed can you know polarity. You determine the polarity by performance

– with wrong polarity, connections cannot be made. ask telco Start mode varies with different implementations of DID. DID Start



Step 3a Practical: Connect CallFinder port (FXO) to PBX for conventional DID service

Figure 2-6: Connect FXO to PBX



Step 3b Technical: Enter operating parameters of CallFinder channel (FXO)

Each of the CallFinder’s DID-channel modems has two user-specified parameters. You set them in the

CallFinder software.

Figure 2-7: Operating parameters

Technical Parameters Related to CallFinder’s Extension Port Line

Parameter

Extension Port

Auto Attendant Delay

Values Comments

FXO Use FXO whenever CallFinder channel connects to PBX station

1-5

(in seconds) port.

Describes how long the CallFinder waits before dialing.

Default = 2.

Note that values higher than 5 seconds can be entered, but these higher values are likely to be considered excessive to the party calling in and waiting to be connected to an extension. Also, a value of 0 can be entered but should not be used because it may cause the PBX to miss dialed digits.



Step 4a Practical: Connect CallFinder port (FXS) to PBX for special DID service

Figure 2-8: FXS to PBX



Step 4b Technical: Enter operating parameters of CallFinder channel (FXS)

Figure 2-9: Channel settings


Step 5a Practical: Map PBX Extensions to DID Numbers


Figure 2-10: Mapping PBX to DID



Step 5b Technical: Create CallFinder Phonebook

Figure 2-11: Creating the Phonebook

This phonebook arrangement connects the five Field Support users to the CallFinder through one of the

PBX’s trunk ports (using DID numbers 3101 through 3105). This facilitates the use of a billing computer for Field Support calls. The five Purchasing Department users are connected to the CallFinder through one of the PBX’s station ports (using DID number 3111 through 3115). Because station ports are always more numerous than trunk ports in PBXs, CallFinder channels are more likely to be connected to PBX station ports than to PBX trunk ports in most systems.

If any outside caller dials 612-555-3106 or any other unused DID number, the caller will reach the receptionist operator (x5000).


Step 6: Administering the CallFinder System


Install Device Manager software.

This allows you to:

• Add more CallFinders to system

• Update firmware

• Synchronize phone books among multiple CallFinders in system

• Identify by IP address CallFinder units connected to your network

• Access logs of device activity

Figure 2-12: Administration



Conclusion

The CallFinder solved Widget’s problem. It added DID functionality to their existing PBX. Al in the Field

Support Department can now receive calls from the outside (dialed to 612-555-3101) while taking both internal and external calls using his 5203 PBX extension number. Al’s Field Support calls are handled as outside calls and they can be registered with a billing computer. Ann in the Purchasing Department receives external calls (dialed to 612-555-3111) while taking both internal and external calls using her

5411 PBX extension number. If either Al or Ann go on vacation, their incoming DID lines can be redirected in the CallFinder to another employee who knows their specialties. Widget Vacuum Cleaners will be humming along for years to come.


Chapter 3 – CallFinder Server

Installation

Introduction

This chapter shows you how to set up your Multi-Tech Model CF220-DID CallFinder.

The setup process entails cabling the CF220-DID unit and configuring the CallFinder software. The

CallFinder software resides on the CallFinder unit and does not need to be installed.

First step: Ordering the DID Line(s)

To use the CallFinder system, you will need one or two DID (Direct Inward Dial) lines in your facility. You must order the DID line(s) from your local telephone operating company (telco). A DID line allows one phone line to be associated with multiple directory numbers. However, only one call can occur on this line at any given time.

DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20 directory numbers in the range of 212-555-4101 through 212-555-4120.

When ordering your DID line, ask the telco representative for these details about the DID service. These details will be important when setting up your CF220-DID unit.

Parameter

Number of digits used to designate the DID extension (usually 3, 4, 6, or 7)

Value Required by Telco

Type of “DID Start” used (wink, immediate, or delay dial)

You will need this information to configure your CallFinder (see step 9).

Necessary Equipment

We Supply

• A CallFinder (CF220-DID) with factory-installed software

• A two-piece 9 V dc power supply with power cord

• Four common telephone cables (1 for each port; RJ-11 at both ends)

• A product CD that contains: (a) a system management software package for the administrator’s PC, and (b) additional documentation for administrators

• A printed Cabling Guide

You Supply

• A nearby AC power outlet

• Two nearby connections to a PBX or key phone system

• One or two nearby analog DID trunk lines each with a block of associated DID telephone numbers

• A connection to your Ethernet LAN

• A PC with an Ethernet connection and a web browser from which to configure the CallFinder unit.

(Windows or Linux can be used to access the CallFinder software. Windows NT, Windows 2000, or

Windows XP are required to access the Device Manager software).


Chapter 3: CallFinder Server Installation

Installation, Part A: Cabling Instructions

Summary: Place the CallFinder in a convenient location, and then connect it to earth ground, to your AC power outlet, to your Ethernet network, and to your telco DID service. You cannot connect the

CallFinder's Extension Ports (FXS/FXO) to your PBX until after you have configured the CallFinder software. In the CallFinder software, you will configure the Extension Ports as either FXS or FXO, and this must be done before they can be connected to your PBX.

1. Connect CallFinder to Earth Ground

Connect the CallFinder’s ground connector to a true earth ground (the ground of your building’s electrical system).

Figure 3-1: Grounding the unit



2. Connect CallFinder to Power

Insert the 9 V dc power connector into the CallFinder’s power receptacle and fasten it with the lock nut.

Connect the female end of the AC cord to the power block. Then plug the AC cord into the power outlet.

Caution : Use only the 9 V dc power transformer supplied with the CallFinder. Use of any other transformer voids the warranty and can damage the CallFinder.

Figure 3-2: Connect to power

3. Verify powering.

After power is applied, the PWR LED comes on immediately but there is a 4-second delay before the

Status LED comes on. In normal operation, the Status LED will be flashing.

When you apply power, the CallFinder performs a diagnostic self-test. The Status indicator flashes when the embedded processor is up and running. If the Status indicator does not flash, check that the power supply is solidly connected and that the AC outlet is live.

Figure 3-3: Front panel LEDs



4. Connect CallFinder to Ethernet Network

Plug one end of your RJ45 Ethernet cable into the CallFinder’s Ethernet jack (labeled “10/100”) and the other end into your network Ethernet hub. This Ethernet cable is not included with your CallFinder unit.

Note : Before connecting to the Ethernet Network, make sure that the network to which you are connecting the CallFinder is not a 192.168.2.x subnet.

If it is a 192.168.2.x subnet, it may clash with the CallFinder because the CallFinder’s default IP address is 192.168.2.1. To correct this, connect an RJ45 cable directly from the Admin PC to the

CallFinder until the CallFinder’s IP address has been configured. Then connect the CallFinder into the network.

Figure 3-4: Ethernet connection

5. Connect CallFinder to DID Lines

Plug one end of the phone cable into the CallFinder’s Channel 1 DID jack and the other end into an analog DID trunk line jack. The DID Line cable is included with your CallFinder.

Caution : Never plug the DID connector into a standard POTS Line. This may damage the CallFinder or the central office equipment. Use only an analog DID Line.

Repeat for the CallFinder’s Channel 2 DID port.

6. Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup

Caution : You must wait until after the CallFinder software has been configured before connecting the cables between the CallFinder’s Extension (FXS/FXO) Ports and the PBX. Because the

CallFinder and the PBX can both supply battery power, the cable connections must be done properly. Otherwise equipment damage could occur.

Before making connections to the CallFinder Extension (FXS/FXO) channels, you must know the type of

PBX port to which each CallFinder port will be connected and set the “Extension Port” field in the

CallFinder Channel Configuration screen appropriately.

• When connecting to a PBX Station Port, set the CallFinder channel to FXO.

• When connecting to a PBX Trunk Port, set the CallFinder channel to FXS.

• When connecting to a FaxFinder fax server, set the CallFinder channel to FXS-Pass-Through.

When the Channel Configuration | Extension Port software field has been set properly for both

CallFinder channels, you can proceed to connect the cable between each of the CallFinder’s FXS/FXO ports and the corresponding PBX port.



Installation, Part B: Configuring the CallFinder

Server

1. Collecting Configuration Data

The table below lists the information you will need to fill in on the various CallFinder Server screens.

The User-ID and Password from the CallFinder software are also used in the Device Manager software.

Gathering this information in advance will expedite the CallFinder configuration process.

Server Parameters (for Server Admin screen) Values for this CallFinder

IP Address (of CallFinder unit)

Subnet Mask

(Domain) Name Server

Secondary Name Server (optional)

Default Gateway

Time Server (typically time.nist.gov)

SMTP (Mail) Server Address

CallFinder screen & field

Administrative User Parameters

Values for this CallFinder

Administration: SMTP Configuration

Administrator E-mail

SMTP Server User ID

SMTP Password

Phone Book

Unassigned Number 1 Recipient PBX Extension

Unassigned Number 2 Recipient PBX Extension

Password Administration

User ID

Password

Note 1.

Note 2.

Device Manager screen & field

Add Device (Address)

Username

Password

Note 1: These user identifiers must be identical.

Note 2: These passwords must be identical.

Note 1.

Note 2.


Ordinary User Parameters

(for CallFinder Phonebook)

Name DID Number


PBX Extension



2. Setting Admin PC to Startup IP Address

a. Connect a PC to your network.

b. Set the PC’s IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1).

Windows XP

a. From the Windows desktop, right-click on “My

Network Places,” and select “Properties.”

b. In the Network Connection screen, right-click on

“Local Area Connection.”

c. In the Local Area Connection Properties screen, on the “General” tab, scroll to the “Internet Protocol

(TCP/IP)” entry and select it. Click “Properties.”

d. In the Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the

IP address to 192.168.2.2.

Windows 2000

a. From the Windows desktop, right-click on “My

Network Places,” and select “Properties.”

b. In the Network and Dialup Connections screen, right-click on “Local Area Connection” and select

“Properties.”

c. In the Local Area Connection Properties screen, select the “Internet Protocol (TCP/IP)” entry. Click

“Properties.”

d. In the Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2.

3. Logging In (I)

a. Bring up a Web browser on your PC. At the browser’s address line, type the default IP address of the

CallFinder (http://192.168.2.1) and then press Enter.

b. The Login screen will appear.

At this point you can be assured that the CallFinder is connected to the network.

If the Login screen does not appear, see item #1, “What if I can’t see the web page for my

CallFinder?” in the Troubleshooting section.

c. At the Login screen, enter admin (all lower case) in the User Name field.

d. Enter admin (all lower case) in the Password field.

e. Click the Login button. The Web Management Home screen will appear. From this screen, you can access all of the CallFinder software screens.

4. Setting CallFinder IP Addresses

a. In the CallFinder Administration screen, go to the IP Configuration fields.

Figure 3-5: IP configuration

b. Fill in the IP information that applies to your CallFinder Server unit. The fields for “IP Address,”

“Subnet Mask,” “Default Gateway” and “Name Server” are required. A “Secondary Name Server” may be considered optional.

c. Click Update. The CallFinder will adopt the new IP address 5 seconds after the Update command is invoked.



5. Resetting Admin PC to Its Regular IP Address

In step #2 above, you recorded the original IP address of the administrator’s PC and then reset it to the IP address required to allow communication with the CallFinder unit. You must now set the IP address of the administrator’s PC to a value that allows you to reach the CallFinder at its new IP address.

6. Logging In (II)

Having reset the IP address of the administrator’s PC, you must log into the CallFinder software again.

Go to the Login screen, enter admin as User Name and admin as Password.

Note : If you changed the IP address of your PC to accommodate the CallFinder, you will need to log out your original session. At the Login screen, after entering your username and password, you will be prompted to log another user out. Select “Yes.” (Clicking Yes cancels the logged-in status you had earlier when your PC was at its previous IP address).

Figure 3-6: Log out original session


7. Setting Administrative Functions

Go to the CallFinder Phone Book screen.


Figure 3-7: Phone Book screen

a. Administrator Row: Specifying DID# and PBX Extension

• The first row (marked Administrator) of the Phone Book screen, is always for the party who performs the ‘administrator’ function. Even if the Name field of this first row is changed (which is permissible) it still pertains to the administrator function (which includes receiving call-log emails).

• If you changed the Name field, click on Update in the first row. The Login screen will re-appear.

Log in again.

b. “Unassigned Number 1/2” Rows: Specifying PBX Extensions

• In the second row (marked “Unassigned Number 1” by default) of the Phone Book screen, enter the name and PBX Extension of the party that you want to receive calls made to unassigned DID numbers (if there are any). This second row is always for the party who receives calls made to unassigned DID numbers that come in on Channel 1. Even if the Name field of this second row is changed (which is permissible) it still pertains to the function of receiving calls made to unassigned numbers. All incoming calls made to activated DID numbers for which no PBX extension has been assigned will go to the party listed in the second row. (Calls involving corrupted DID numbers will also go to the Unassigned Number PBX extension.) Typically an operator (or administrator) might handle such calls. However, any name can be entered in this second row.

The third row (marked “Unassigned Number 2” by default) is for the party who receives calls made to unassigned DID numbers that come in on Channel 2. This party can be the same or different than the party who receives ‘Unassigned Number 1’ calls.

• Click appear above the Phone Book list.



8. Setting Up the Mail Server

The CallFinder uses a mail server to send, by email, call log reports to the administrator. An email is also sent to the administrator each time the CallFinder is powered up. In all cases, you must specify the address of the mail server and the email address of the administrator. Some email servers require authentication before allowing the CallFinder access. In these cases, the CallFinder unit must be assigned an SMTP Server User Name and a password. If the mail server does not require authentication, the last three SMTP Configuration fields (“SMTP Server User ID,” “Password,” and “Retype Password”) must be left blank.

a. In the CallFinder Administration screen, go to the SMTP Configuration fields.

Figure 3-8: SMTP configuration

b. Fill in the network IP address or domain name of your mail server.

c. The default SMTP Port value of 25 is standard. Change it only if you have a compelling reason.

d. Enter the email address of the administrator (the party that you want to receive call log reports).

e. Email Server Authentication Parameters. If your email server requires authentication in order to give the CallFinder access, fill in the lower three fields (SMTP Server User ID, SMTP Password, and

Retype Password). If you can enter the network email program and send messages without entering a User ID and Password, then you must leave these fields blank.

However, if your network email program does require a User ID and Password in order to send email messages, you must fill in these three fields. If authentication is required and these fields are left blank, then the error “SMTP Authentication Error” will appear on the Current Status screen in the

“Email Status” field. If authentication is not required and these fields are filled in, then an error will also occur. You must know how your email server works in this regard and complete the

Administration: SMTP Configuration screen accordingly.

f. Click Update. The SMTP Configuration information will be saved in the CallFinder.

At this point the Administrator should receive an email from your CallFinder saying that the mail server address has been updated.

g. If you do not receive an email saying that the mail server address has been updated, see item #2

“What if I don’t get an email when I set the mail server address?” in the Troubleshooting section of this manual.



9. Configuring the CallFinder’s Channels

The CallFinder’s channels direct inbound calls to their proper destinations.

a. In the CallFinder software, go to the Channel Configuration screen.

b. Under Channel Configuration: Channel 1, enter the values that match the characteristics of your

DID phone line in the fields provided. Four parameters relate to the DID line coming into the

CallFinder channel. Another four parameters relate to the PBX extension line to which the CallFinder channel connects.

Figure 3-9: Channel configuration

DID Line Parameters

Consult the telco supplying the DID line about these parameters. See the section “Prerequisite:

Ordering the DID Lines” on page 7 (and 23).

Max DID Digits : number of digits the CallFinder receives from the telco central office on the DID line.

DID Start : wink/delay, immediate, or reverse-on-disconnect.

Polarity : This refers to the DID battery polarity. This parameter must be set on a trial-and-error basis.

Signs of incorrect polarity:

(1) outside party originating call to DID number gets immediate busy signal after dialing;

(2) line suddenly disconnects just when call should go through.

DID Transmit Gain : This is the setting for the amplification factor (in dB) on the DID line.

This parameter has a range of -6 dB to 6 dB. The default value is 0 dB and, in general, this should be the correct level. Alter the value only if the voice level as heard by the incoming caller is unacceptable.



PBX Extension Line Parameters

Dial Prefix: This is an access digit (or digits) needed to access an outside line on the PBX.

Extension Port: default = FXO (this prevents damage from wrongly applied battery and ring voltages)

Set as FXO when the CallFinder is to be connected to a PBX station port (a port that is normally connected to a normal analog telephone).

Set as FXS when the CallFinder is to be connected to a PBX trunk port (a port that would normally be connected to an ordinary POTS phone line from the telco central office).

Set as FXS Pass Through when you want to connect the port to a FaxFinder server or other device. When set to FXS-Pass-Through, the CallFinder simply conveys the DTMF digits received from the DID line to the extension port. This mode differs from the standard FXS mode in that it does not compare the incoming DID number to an entry in the Phone Book in order to find a new number to dial on the extension port. Instead, it simply dials the same number on the extension port that it received from the DID line.

Auto Attendant Delay: The Auto Attendant Delay value, x, determines how long the

CallFinder will pause before dialing on the PBX.

If the CallFinder channel is configured as an FXS port OR FXS-Pass-Through , it will ring the

PBX and wait x seconds before dialing the proper extension after the PBX seizes the line.

Set x in the range of 1 to 5 seconds.

If the CallFinder channel is configured as an FXO port , x is the length of time that the

CallFinder will wait before dialing after the CallFinder itself has seized the line from the

PBX. Set x in the range of 1 to 5 seconds.

Do not set this parameter to 0. A setting of zero may cause the PBX to miss dialed digits.

EXT Transmit Gain: This is the setting for the amplification factor (in dB) on the PBX extension. The default value is 5 dB and, in general, this should be the correct level.

This parameter has a range of -6 to 6 dB. Alter the value only if the voice level as heard by the party receiving the call is unacceptable.

c. Click Update.

d. Click on Current Status. Watch the Current Status: Channel-1/Channel-2 portion of the screen.

The “State” of each DID Modem should be “IDLE.”

10. Connecting CallFinder to PBX or other device

Now that the Extension Ports have been configured (as FXS or FXO) you can connect the cables between the CallFinder’s Channel 1 and Channel 2 connectors and the appropriate PBX port.

Remember:

(a) to connect a CallFinder channel to a PBX trunk port, the channel must be set to FXS;

(b) to connect a CallFinder channel to a PBX station port, the channel must be set to FXO;

(c) to connect a CallFinder to a FaxFinder server, the channel must be set to FXS-Pass-Through.



11. Testing the Channel with a Call

a. From another phone (either from another PBX extension or from an ordinary POTS phone independent of the PBX), call one of the DID phone numbers that is active in the system. Dial the

DID phone number as you would from an outside line (it will not work to dial the number as if it were an ordinary 3- or 4-digit extension of the PBX).

b. In the Current Status: Channel 1/2 screen, the "State" field should go through several changes briefly (RECV DIGITS, RING LINE, and DIAL DIGITS) and then become “CONNECTED” (for the duration of the call) indicating that the voice connection to the assigned PBX extension has been made. (The Current Status screen is updated automatically each time you open the screen and every two minutes or so thereafter).

Figure 3-10: Current status

c. If you observe both the "Connected" state and verify the presence of voice, then the CallFinder's

Channel has been configured properly.

If either of these is absent, see item #3 “What if the CallFinder channel doesn’t answer a call on the

DID line?” in the Troubleshooting section of this manual.



12. Changing Administrator’s Password for CallFinder SW

a. In the Password Administration screen, enter a new User ID and Password for the CallFinder

Administrator (preferably something other than “admin” and “admin”). This User ID and password are used to give the administrator access to the CallFinder’s built-in software. Re-enter the password in the “Confirm Password” field. Passwords can be as short as 1 character, as long as 40 characters, and are case-sensitive.

Figure 3-11: Password administration

b. Click Update for this row. The Login screen will appear.

13. Assigning DID Numbers to PBX Users (Extensions)

a. In the Phone Book screen just below the entries for the CallFinder administrator and the two

Unassigned Number rows, make phonebook entries for the other persons in your office to whom DID numbers have been assigned.

For each such DID user, enter the name, DID number (the digits that the DID line will be sending to the CallFinder to reach this user), and PBX extension (the number that the CallFinder must dial on the PBX to reach the user) in the appropriate fields.

b. Click on Add for each row completed. The message “Success: [name] was updated” will appear above the Phone Book list.

Figure 3-12: Phone book entries


Chapter 4 – CallFinder Software

Screens

Introduction

In this chapter, we present the screens of the CallFinder software. We describe each field in each screen and some of the command buttons. (We do not describe command buttons that have functions that would be readily understood by users of Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.)

Home Screen

The CallFinder Home screen offers access to all other CallFinder software screens through a top navigation bar.

Figure 4-1: Home screen


Chapter 4: CallFinder Software Screens

Login Screen

The CallFinder Server Login screen is the primary security device for the Server software.

Figure 4-2: Login screen

The CallFinder has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your CallFinder unit, you should change the password in the Password Administration screen described later in this chapter.

If you try to log in while another party is logged in, a confirmation screen lets you decide whether or not to login in place of that party. Remember: when you log in, that other party will be logged out. (Only one party can be logged in at a time).

Figure 4-3: Login bumping



Call Log Screen

Column

Time

Name

DID Number

Duration

Figure 4-4: Call log screen

Call Log Screen Field Definitions

Values mm/dd/yyyy + hh/mm/ss + AM/PM dd/mm/yyyy + hh/mm/ss + AM/PM yyyy/mm/dd + hh/mm/ss + AM/PM alphanumeric numeric

mmm (minutes)

ss (seconds)

Description

Date and time at which call was received.

Party receiving call.

DID number on which the call was received.

How long the call lasted.


Current Status Screen


Figure 4-5: Current Status screen

Field Name

Email To:

Current Status Screen Field Definitions

System fields

Values Description

Current Time weekday, mo, dd hh:mm:ss yyyy

Pending

Msgs numeric [email protected]

The present time of day.

Emails that have arrived in the CallFinder unit that have not yet been conveyed to clients. These include administrative emails of several kinds: call log messages, debug log messages, call error messages, mail server change notification message (relating to the “SMTP Server

Address” field of Administration screen), reboot message indicating that the CallFinder is online.

Recipient of administrative email about CallFinder operation or performance.

Subject: alphanumeric

Time Server Initializing,

Status No Errors,

SNTP Error: type

The CallFinder synchronizes its call time stamps to an

Internet source, usually a government standards site. It will attempt contact with the standards web site 5 times in 20 seconds. If contact fails, it will try 5 times again 5 minutes later. If contact succeeds, the CallFinder will update its stamping time periodically per an interval set in the

Administration screen.

Up Time x days yy hours: zz minutes

Email Status No Errors, Bad MailServer

Address, Mail Server Connect

Failed, SMTP Invalid Response,

SMTP Client Timeout

Channel 1 & 2 fields

State INIT: Initializing modem.

Operation time since last reboot.

Indicates whether or not the CallFinder can communicate properly with an email server.

IDLE: Ready to take a call.

RECV DIGITS: Currently receiving DTMF digits from DID line.

RING LINE: In FXS mode, currently ringing extension line; not used in FXO mode.

AUTO DELAY: Interval between extension going off-hook and the beginning of dialing.

DIAL DIGITS: Indicates that digits are being dialed on the PBX extension.

CONNECTED: Indicates call has been connected on the channel and is in progress.

BUSY OUT:

Channel is intentionally made busy even though no ordinary call is in progress on the channel.

Start Time

Elapsed Time

Initialize Channel (button)

Make Busy (button) mm/dd/yyyy, hh:mm:ss Date and time at which the current connection began.

a Hrs, b Min, c Secs The duration of the current call.

Initializes the modem, clearing a busied-out state.

Imposes a busied state on the channel.



Logout Option

When you click on Logout in the CallFinder Home screen, you will be logged out of the CallFinder software. The Login screen will appear to allow access to re-enter the program.

Administration Screen

Figure 4-6: Administration screen



Administration Screen Field Definitions

Field Name

IP Address

Values

IP Configuration Fields n.n.n.n for n = 0-255

Subnet Mask n.n.n.n for n = 0-255

Description

The IP address of the CallFinder.

Name Server

This subnet mask is the subnet for the network to which the

CallFinder is connected. A subnet mask is used in conjunction with the IP address to determine if a data destination is on the same immediate network or not (in the case of networks made of hubs and ethernet cards). The default value, often used, is 255.255.255.0.

The IP address of a local DNS server.

Default Gateway Name

Secondary Name Server

Update (button)

SMTP Server Address

SMTP Port n.n.n.n for n = 0-255 n.n.n.n for n = 0-255 n.n.n.n for n = 0-255

SMTP Configuration Fields

Administrator Email n.n.n.n for n = 0-255

25 (default)

Range: 0 - 65535 alphanumeric

Address used to route data out of the immediate network.

The IP address of a backup DNS server, which is typically at a separate location.

Click on this button to make changes to IP Configuration fields take effect.

Domain name or IP address for mail server (SMTP must be supported on mail server).

The IP port on which the SMTP server is listening.

SMTP Server User ID

SMTP Password

Retype SMTP Password

Update (button) alphanumeric alphanumeric alphanumeric

Email address to which call log reports will be sent. An email is also sent to the administrator each time the

CallFinder is powered up and when mail configuration settings are updated.

Identifier used by CallFinder when interfacing with mail server. CallFinder uses mail server to send call reports to administrator. Some email servers require authentication when accessed for this purpose. To satisfy this authentication requirement (where needed), a User ID must be specified for the CallFinder unit. Leave this field blank if authentication is not needed.

Password used by CallFinder server unit when accessing mail server. Leave this field blank if authentication is not needed.

Reiteration of above password.

Click on this button to make changes to SMTP

Configuration take effect. Updating triggers the sending of an email to the administrator.



Field Name

Time Configuration Fields

Administration Screen Field Definitions (continued)

Values Description

Time Server URL Location of time-tracking computer that supports SNTP.

This server is the functional substitute for a real-time clock in the CallFinder unit. Clock sources can be found on the Internet. In the absence of an Internet connection, a time source within the CallFinder network must be established. The clock is used for call logging.

Used to add a user-supplied time server.

Add Time Server

URL

Request Interval

Use Daylight Savings Time

(DST)

Time Zone

Date Format

Time Format

Update (button)

a Days b Hours

c Minutes checkbox (Y/N) alphanumeric mm/dd/yyyy, OR dd/mm/yyyy, OR yyyy/mm/dd

12-hour or 24-hour

Reset Unit (button)

Reset Unit fields

This value (to be set by user) indicates how often the

CallFinder will update its clock from the Time Server.

Use this checkbox to choose whether or not your system will observe Daylight Savings Time.

Indicates the time zone in which the CallFinder unit is located.

The date can be set to one of three orders, where mm is the month, dd is the day of the month, and yyyy is the year.

Indicates whether time is presented in a 12-hour scheme with an am/pm designation or in a 24-hour scheme.

Click on this button to make changes to Time

Configuration settings take effect.

Click on this button to re-boot the server.



Phone Book Screen

The Phone Book screen maps the PBX extension phone numbers of clients to their respective external

DID numbers.

Field Name

Name column

DID Number column

Extension column

Function column

First row

Second row

(with default label

“Unassigned Number 1”)

Third row

(with default label

“Unassigned Number 2”)

Phone Book Screen Field Definitions

Values Description alphanumeric alphanumeric

For each client entry, this column shows the client’s name.

The DID number assigned to the user named in this row. This is the phone number at which this user can be reached by direct dialing because of the CallFinder’s inbound routing functionality. Typically, these DID numbers are three-digit or four-digit numbers. The quantity of these DID phone numbers available from a single DID line depends on the telco. Telcos commonly offer DID service by alloting twenty DID numbers to a single DID phone line. However, other line quantities may be offered. numeric and comma (,)

The PBX extension to which calls to the listed DID number will be directed. A comma can be used in the dialing string. Typically, a comma is used after an access digit (often an 8 or 9) to introduce a pause of one second to allow time for the PBX to supply dial tone. Multiple commas can be used.

For each user entry, this column presents functions that can be invoked upon the entry.

Buttons for Update,

Delete, and Add functions alphanumeric Administrator row.

NOTE: This first row can be renamed as desired.

However, its function will always remain the same: it is the party who serves as administrator for the

CallFinder system. Do not enter the Name of an ordinary user in this field. No DID number or phone extension can be entered in this field.

alphanumeric Ideally, a PBX extension is assigned to every available DID number. If, however, there are DID phone numbers arriving on Channel 1 to which no

PBX extension has been assigned, calls to these unassigned numbers will go to the destination specified in this field. (Calls involving corrupted

DID numbers also go to the party handling the

Unassigned Number function.) Such calls might reasonably go either to the extension of a receptionist/switchboard-operator or to an extension that plays a recorded message.

NOTE: This second row can be renamed as desired. However, its function will always remain the same: it is the destination for calls to DID numbers to which no PBX extension has been assigned. Do not enter the Name and DID

number of an ordinary user in this field. alphanumeric Serves the same”Unassigned Number” function for Channel 2.


Channel Configuration Screen


Figure 4-7: Channel configuration screen



Field Name

Max DTMF Digits

DID Start

Polarity

Dial Prefix

“Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions

Extension Port

Values

1-7 wink/delay dial, immediate, reverse on disconnect

A or B

Numeric string,

5 characters, max.

FXO,

FXS, or

FXS Pass Through

Description

The number of digits that the telco supplies to the DID line when an incoming call is received. Default = 4.

Indicates the signaling method that the DID line uses to indicate readiness to receive digits. The telco must specify which ‘start type’ is to be used.

For Wink/Delay Start, the CallFinder detects the off-hook condition.

Then the CallFinder reverses battery polarity for a specified time

(140-290 ms; a “wink”) and then becomes ready to receive DTMF digits.

For Immediate Start, the CallFinder detects the off-hook condition initiated by the telco central-office call and becomes ready to receive

DTMF digits immediately.

The Reverse on Disconnect setting allows the CallFinder to bring fax service to the PBX by operating in conjunction with a Multi-Tech fax server unit (FF-120/220/420/820). The Reverse on Disconnect setting works with a PBX (3-Com) that uses line supervision for its

FXO ports. Line supervision monitors the battery voltage to identify call disconnection (the battery polarity will reverse on disconnection). This is not a true DID line type. In a DID system the battery may reverse at several points - during the wink, to indicate a connection, to busy out the line. In Reverse on Disconnect mode the line polarity is reversed only when the call has been terminated to indicate a disconnection.

Orientation of DID battery voltage. Polarity of the battery voltage on the DID line is very important for the DID line to work properly. Since the line comes from the telco as a twisted pair the required polarity can only be determined through trial and error. The modem is defaulted to Polarity A. If an immediate busy signal is received when dialing a DID number or if the call is dropped shortly after connecting, then the battery polarity is probably wrong and the alternate battery voltage should be tried.

Default = A.

This is the digit that must be dialed to access an outside line (that is, a line on the PSTN rather than extensions of the PBX or key telephone system). Often a “9” or an “8” is used for this purpose.

Denotes the interface type of the port (Channel 1 or Channel 2).

Each CallFinder port can be set up either as an FXO port, as an

FXS port, or for FXS-Pass-Through. If a port is configured as FXS, it would commonly be connected to a PBX trunk line. If a port is configured as FXO, it would commonly be connected to a PBX station line. If a port is configured for FXS-Pass-Through, it would commonly be used to pass DTMF digits on directly to another device (like a FaxFinder).

For FXS. The CallFinder rings the PBX. The PBX seizes the line.

The CallFinder waits n seconds before dialing the proper PBX extension. Use a value of n = 1 second or more. Default = 2

For FXO. The CallFinder seizes the line from the PBX. Auto

Attendant Delay value (n) must be set to be greater than 0. A setting of 0 would cause the PBX to miss digits. If n > 0, then the

CallFinder waits n seconds before dialing. Default: n = 2.

For FXS Pass Through. When set to FXS-Pass-Through, the

CallFinder simply conveys the DTMF digits received from the DID line to the extension port. This mode differs from the standard FXS mode in that it does not compare the incoming DID number to an entry in the phonebook in order to find a new number to dial on the extension port. Instead, it simply dials the same number on the extension port that it received from the DID line. This setting is used when a FaxFinder fax server is connected to the CallFinder.



“Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions (continued)

Field Name

DID Transmit Gain

EXT Transmit Gain

Auto Attendant Delay

Update (button)

Values

-6 to 6

(in dB)

-6 to 6

(in dB) n= 1-5 in seconds

Description

This is the setting for the amplification factor (in dB) on the DID line.

This parameter has a range of -6 dB to 6 dB. The default value is 0 dB and, in general, this should be the correct level. Alter the value only if the voice level as heard by the incoming caller is unacceptable.

This is the setting for the amplification factor (in dB) on the PBX extension. This parameter has a range of -6 to 6 dB. The default value is 5 dB and, in general, this should be the correct level. Alter the value only if the voice level as heard by the party receiving the call is unacceptable.

The CallFinder receives calls on the DID line and then passes them on to the PBX. Some PBXs have an auto-attendant for directing calls to PBX extensions. When the CallFinder directs an incoming call to the PBX it must sometimes wait some duration for a PBX autoattendant before dialing the extension. The Auto Attendant Delay parameter specifies the length of time that the CallFinder will wait for the auto attendant in this context. Default = 2.

Click on this button to save and activate the changes to the channel configuration.



Password Administration Screen

The CallFinder software admits only one user, the administrator. As shipped, the administrator’s

Username (User ID) is “admin” and the administrator’s password is also “admin.” You can use the

Password Administration screen to change the administrative password parameters.

Figure 4-8: Password administration

“Password Administration” Screen Field Definitions

Field Name Values Description

Name

User ID alphanumeric alphanumeric

Identifies party with administrative rights to configure and control the CallFinder server unit. This party will generally receive call log reports. This field cannot be changed in this screen. However, if you change the first (Administrator) row of the Phone Book screen, that change will be carried over into this screen after you update the row and log in again.

Default = Administrator

User-specified descriptor for administrator.

This field is case-sensitive.

Default = admin

The unauthorized access to the CallFinder software. The Password is case-sensitive and can be 2 to 40 characters long.

Default = admin

Confirm Password alphanumeric After the password has been entered in the preceding field, it must be entered verbatim a second time here. This second entry prevents the problem of establishing a non-reproducible password by inadvertently hitting a wrong key when establishing the password. button of the CallFinder’s configuration data.


Chapter 5 – CallFinder Server

Operation

Front Panel LEDs

Label

Identifier

Name

PWR

General LEDs

Power

Status Status

LNK

100

TD

RD

TR

DID

TD

RD

TR

DID

Ethernet LEDs

Data Link

Data Rate

Channel 1 LED

Transmit Data

Receive Data

Terminal Ready

DID

Channel 2 LEDs

Transmit Data

Receive Data

Terminal Ready

DID

Description

On if unit is powered on.

Flashing Green = unit is functioning properly

Solid Green = unit is having its software updated. DO NOT

DISCONNECT POWER if Status LED is solid green.

Off = system is booting or power is off

Lit when packets are being transmitted by any device on the

Ethernet network (not necessarily by the CallFinder).

Indicates speed of Ethernet connection. If lit, data rate is 100

Mb/sec; if not lit, data rate is 10 Mb/sec.

Presents status of Channel 1.

Channel 1 is being configured.

Channel 1 is reporting.

When lit, channel 1 is ready to receive a call.

Lit when DTR to DID modem is high.

The telco central office is drawing power from the DID line which means that a call is in progress.

Presents status of channel 2.

Channel 2 is being configured.

Channel 2 is reporting.

When lit, channel 2 is ready to receive a call.

Lit when DTR to DID modem is high.

The telco central office is drawing power from the DID line which means that a call is in progress.

Updating CallFinder Firmware

Successive editions of CallFinder server firmware will be issued over time. When issued, such updated firmware files will be accessible on the Multi-Tech web site. However, updating is done by the Device

Manager software. To install updated firmware, see “Updating Firmware” in Chapter 6: Device Manager

Installation and Operation.


Chapter 5: CallFinder Server Operation

Call Log Email Messages

The CallFinder keeps track of the calls it handles. In a call log file, the CallFinder records who called, when, for how long, which DID number the call came in on, and which extension the call was completed to. The CallFinder sends the call log file to the administrator as an email attachment.

Figure 5-1: Call log

Initializing and Busying DID Channel Modems

The state of each DID channel modem is indicated in the Current Status screen.

Figure 5-2: Initialize and Make Busy

If the State field value for a DID channel does not correspond to the known actual situation (for example,

State value says “Connected” when no calls are in progress), then the INIT command (which initializes the channel modem) command can be used to clear the channel modem and return it to a ‘ready’ state

(IDLE).

Note: After the INIT command has been invoked, it may take up to 2 minutes for this new status

(IDLE) to appear on the screen. To see the new state sooner, click on Current Status.

For service, testing, or other purposes, it may be useful to keep a channel modem in a Busy Out state for a period of time. To cancel the busy state and return the modem to a ‘ready’ state (IDLE), use the INIT command.

The INIT command will end a call in progress.


Chapter 6 – Device Manager

Installation & Operation

Installing Device Manager Software

The process of installing the Device Manager software is explained in the illustration below.

Figure 6-1: Installation process


Chapter 6: Device Manager Installation & Operation

Commands

Access to Commands

The commands of the Device Manager software are accessible in the program’s pull-down File and Edit menus, and through a right-click menu that becomes available when a particular device (FaxFinder,

CallFinder, or Multi-Access unit) is selected in the program’s main screen.

Device Manager Command Summary

How to Access Command Command Name How to Access Command

Options Allows configuration of the logging function.

File Menu

Exit Closes the Device Manager program.

Edit Menu

Right-Click on listed device

Synchronize

Phonebooks

Add Device

Delete (Device)

For FaxFinder and CallFinder, this command copies entries of main (primary) phonebook into the phonebooks of other subordinate units in the system. For Multi-Access units, this command copies the entries of the main user list into the user lists of other subordinate units in the system.

Makes another device (FaxFinder, CallFinder, or Multi-

Access unit) part of the system.

Removes a device (FaxFinder, CallFinder, or Multi-Access unit) from the system and from the control/influence of the

Device Manager software.

Save Configuration Saves a group of telephony and IP settings for a device

(FaxFinder, CallFinder, or Multi-Access unit).

Restore

Configuration

Re-installs a previously saved group of telephony & IP settings into a device (FaxFinder, fax server, CallFinder, or

Multi-Access unit).

Update [Firmware] Updates “server” firmware and modem firmware of a device (FaxFinder, CallFinder, or Multi-Access unit). Also updates boot code for FaxFinders and Multi-Access units.

Set Phonebook

Sharing

Determines whether a device (FaxFinder, CallFinder, or

Multi-Access unit) in a system has the main phonebook, receives a copy of the phonebook, or operates independently. For Multi-Access units, this command determines whether the unit has the main user list, receives a copy of the user list from another unit, or operates independently.

[View] Properties Shows IP address and Username of the device (FaxFinder,

CallFinder, or Multi-Access unit).



Device Manager > Main Screen

To launch the Device Manager program from the Windows desktop, go to Start | Programs | Multi-Tech

Device Manager | Multi-Tech Device Manager.

The Device Manager’s main screen lists the devices (FaxFinders, CallFinders, or Multi-Access units) that are working together as a system. In a FaxFinder system, for example, the system generally can consist of one CallFinder functioning as a master or server unit (designated as Primary) and one or more

CallFinders functioning as client or slave units (designated as Copy). CallFinder units functioning without reliance on a server unit (designated as Independent) can also be part of the system. The Device

Manager is in contact with all the units of its system through the Ethernet network to which all are connected.

Device column

Status column

Version column

Figure 6-2: Main screen

Main Screen Menu or Column Description

File menu

Also contains the Exit command which closes the Device Manager program.

From here, you can launch the Options screen from which the Logging function can be configured.

Edit menu

Help menu

Allows you to add a device (FaxFinder, CallFinder, or Multi-Access unit) to the system. Allows you to synchronize phonebooks from Primary

FaxFinder units to Copy FaxFinder units within the system. Lists of other devices (the phonebooks of CallFinders and the user lists of Multi-Access units) can undergo synchronization, as well.

Allows automatic discovery of devices.

Online help is not currently supported.

An About screen can be launched here showing the version of the software.

Lists the devices in the system indicating the IP address, model number, and phonebook sharing status for each.

Indicates the current operating condition of the Device Manager software with respect to the device.

Possible states are:

not logged in: Device Mgr software is not logged into device;

logging in: Device Mgr software is in process of logging into device;

idle: status during normal device operation;

updating device [FaxFinder, CallFinder, or Multi-Access]: new version of firmware is being loaded onto the device;

updating modem: new version of firmware is being loaded onto a modem in the device;

login failure – device busy: appears when the Device Manager software tries to log into the device while it is handling a call;

login failure – device not found: appears when server cannot be contacted by Device Manager.

Indicates the version of server software operating on the device.



Device Manager > File Menu

File Menu Command

Options

Exit

Description of Fields & Buttons

The Device Manager logging function is only for use in conjunction with Multi-Tech Tech Support personnel. The

AdminLog files record the activities of the Device Manager program itself. The UpdateLog files record information about devices that the Device Manager program is tracking.

The Logging function is a program trace.

Save Log on Exit: If checked, an AdminLog file will be saved whenever the Device Manager program is closed. By default, this is disabled.

Trace Level: Denotes the amount of trace output recorded by Device Manager. Range = 1-9. (Default= 5)

The higher the number, the more details are being recorded about the activities of the Device Manager program.

Defaults: Sets to default status the “Save Log On Exit” function (default is off) and the “Trace Level” function

(default is 5).

View Log: Launches the AdminLog currently being made in a Notepad window.

Delete Log: Deletes the current AdminLog.

Delete All Logs: Deletes all UpdateLog files and all

AdminLog files from the log directory. Users are prompted to confirm whether or not they really want to delete the logs of either type.

Explore: Takes you to the directory (in Windows Explorer) where log files are stored.

Closes the Device Manager program.



Device Manager > Edit Menu

Edit Menu Command

Synchronize Phonebooks

Add Device

Auto-Discover Devices

Description

Transfers phonebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units. The phonebook sharing statuses of the FaxFinders (Primary, Copy, or

Independent) involved must be set in advance. That is, one

FaxFinder must be set as the Primary unit. One or more other FaxFinders must be set as Copy units designated to accept phonebook data from that particular Primary

FaxFinder. Independent FaxFinders may be in the system but they do not participate in phonebook sharing. This synchronization also applies to CallFinder phonebooks and

Multi-Access user lists.

During synchronization, administrative phonebook parameters are not copied. In this way, the Copy units retain their entries for Unassigned Numbers,

Administrator Password, and other parameters that must remain unique to each FaxFinder unit (or other device).

When the Synchronize Phonebooks command is invoked, the Primary unit copies its phonebook data into each Copy unit, one at a time, in sequence until all Copy units have received the data. Control screens appear before each

Copy unit receives its download and the download can be canceled for any particular Copy unit.

Brings up the Add Device Address screen. On this ‘Add’ screen, you enter the IP address, User Name, and

Password of devices (FaxFinders, CallFinders, or Multi-

Access units) to be included in your system. See “Adding

Devices” procedure later in this chapter.

This command initiates a search for relevant devices

(FaxFinders, CallFinders, or Multi-Access units) on the network. It will only detect FF100, FF110, FF200, and

CF220-DID units that have been restarted within the past 10 minutes. This limitation does not apply to other FaxFinder units. This monitor allows you to change username, password, and IP-related characteristics of devices.



Synchronizing Phonebooks

As noted earlier, this command applies to FaxFinders, CallFinders, and to Multi-Access units. The steps of the procedure are described below using a FaxFinder as an example device.

When FaxFinder phonebooks are synchronized, all non-administrative listings match. One FaxFinder unit

(the Primary unit) holds the master list that is transmitted (using the Synchronize Phonebooks command) to other FaxFinder units in the system (Copy units). FaxFinder units can operate in same system but have independent phonebooks, in which case they are designated Independent.

Synchronizing phonebooks entails three steps:

1. Designating the phonebook of one FaxFinder (or CallFinder or Multi-Access unit) as the master (or

Primary) phonebook. In the main Device Manager screen, right-click on the unit to be designated as master, scroll to Set Phone Book Sharing, and select Primary.

Figure 6-3: Set as Primary

2. Designating all other FaxFinder units (or CallFinder or Multi-Access units) participating in phonebook

sharing as Copy units. In the main Device Manager screen, right-click on each unit to share the master phonebook and select Copy.

Figure 6-4: Copy units



3. Invoking synchronization. In the main Device Manager screen, open the Edit menu and select

Synchronize Phonebooks. The Synchronize Phone Books screen will appear along with a series of transient screens (TFTP data transfers) and confirmation screens (where you click OK to proceed).

Figure 6-5: Synchronize phone books

After the master phonebook has been transferred to the first Copy FaxFinder unit and that unit has been rebooted, the Device Manager will automatically begin synchronizing the additional Copy FaxFinder unit in the system (if any) until all have been synchronized.

To see the newly synchronized phonebook list in each Copy FaxFinder unit, you must update the Phone

Book screen by clicking on the Phone Book button (to the right of Administration) in the list at the top of the screen.



Adding Devices

Any FaxFinder/CallFinder/MultiAccess unit to be added to the system and come under the management of the Device Manager software must be connected to the same IP network as the computer running the

Device Manager software.

To add a FaxFinder/CallFinder/MultiAccess unit to the system, start at the main Device Manager screen.

Open the Edit menu and select Add Device. When the Add Device screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK.

Figure 6-6: Add device



Using the Auto-Discovery Monitor

The Auto-Discover Devices command of Device Manager will automatically search the network for

FaxFinder, CallFinder, or Multi-Access units. The Auto-Discover Devices command is in the Edit Menu.

When invoked, the Auto Discovery Monitor screen will appear and will display FaxFinders, CallFinders, and Multi-Access units on the system and identify each (with Host Name, IP Address, and Mac Address).

It will not discover devices outside your network. For example, if the IP address of the computer running

Device Manager is 134.146.8.90, this feature would discover such devices only in the 134.146.8.x network, but not in 134.146.10.x or other networks.

Auto Discovery. You initiate the command from the Edit menu. A list of devices will soon appear in the

Auto Discovery Monitor window.

Figure 6-7 & 6-8: Auto discovery

The polling process takes a few minutes to complete. (The Auto Discovery Monitor will only detect

FF100, FF110, FF200, and CF220-DID units that have been restarted within the past 10 minutes. This limitation does not apply to other models.) After a device has been detected you can add it to the group of devices that the Device Manager software is serving by entering the appropriate Username and

Password for the discovered unit in the Device Manager’s Add Device Address screen.

Viewing Parameters of a Selected Device. If you double-click on a device in the list in the Auto-

Discovery Monitor’s main screen, another screen with details about that device will appear. That second screen specifies the device’s Mac Address, IP-related parameters, and presents blank fields for its

Username (User ID), and password.

Figure 6-9: Device details



Changing Parameters of a Selected Device. If a device has been discovered, you can reset its

Username (User ID) and Password to their default values (admin and admin) using the Reset UID/PWD button. You can also change the “IP Address,” “Subnet Mask,” and “Gateway IP” fields for the selected device. However, to make this change you must first enter the valid userID and password of the

FaxFinder/CallFinder/MultiAccess server. To finalize the changes to any of these parameters, click

Update. After the changes are made, the main Auto Discovery Monitor screen will return.

Clicking Finished will simply close the Auto Discovery Monitor screen.

Right-Click Command Menu for Selected Device

Right-Click Menu Command Description

Delete

Save Configuration

Restore Configuration

Update [firmware]

Dis-associates the selected device (FaxFinder, CallFinder, or Multi-Access unit) from the system of devices listed in the Device Manager software Device column.

Saves the settings of the device’s built-in software, including the phonebook, on the PC on which the Device Manager software is running.

For the selected device, this command re-imports a previously saved version of the unit’s software settings (including phonebook, for FaxFinders and

CallFinders) back into that unit.

Lets you install the latest firmware for the device and/or its modems.

Set Phone Book Sharing

Properties

Lets you designate the selected unit (FaxFinder, CallFinder, or Multi-Access unit) as either “Independent,” “Primary,” or “Copy.” The Primary phone book is the source list that can be transferred to devices in the system that have been designated as Copy. Independent devices do not share phone book information. (Default = Independent)

Displays IP address, user name, and password of selected device. (For the password, only the number of characters is shown.)

Deleting a Device

Invoking the Delete command removes the selected device (FaxFinder, CallFinder, or Multi-Access unit) from the system. Once deleted, the device will no longer be under the management of the Device

Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command.

Figure 6-10: Deleting a device



Saving a Configuration

Each type of device in the FaxFinder/CallFinder/MultiAccess family saves all of its settings (IP address, password, modem parameters, DID channel parameters, phone book settings, etc.) internally. This group of settings is its configuration. This same group of settings can be saved on the computer running the

Device Manager software. Once saved, the configuration can be retrieved from the computer and reinstalled onto the device using the Restore Configuration command.

To save the configuration for a particular device, select the unit in the main Device Manager screen, rightclick on it, and select Save Configuration. Choose the location at which the configuration file will be stored and click OK. Then, at the ‘confirmation’ screen, click OK again.

Figure 6-11: Saving a configuration



Restoring a Configuration

To re-install on the device (FaxFinder, CallFinder, or MultiAccess unit) a group of settings (configuration) previously saved on the computer running the Device Manager software, use the Restore

Configuration command. Device Manager will browse, by default, to an automatically determined directory that contains a saved configuration.

Figure 6-12: Restoring a configuration



Updating Firmware

Preparation. Before you begin any firmware update procedure, you must obtain the newest firmware file with which to do the update. Generally, you can obtain this from the Multi-Tech web site. It may be available as an .exe file and need to be extracted into a .bin or .hex format before installation.

When the Update command is invoked, a screen will appear prompting you to save the current configuration. We highly recommend clicking Yes.

Figure 6-13: Save prompt

In saving the configuration, you will be led through a sequence of screens (see the section “Saving a

Configuration” presented earlier in this chapter).

After the configuration has been saved, the Update [Device] at n.n.n.n screen appears. From this screen you specify which type of code to update (server, boot, or modem code) and Browse to the appropriate up-to-date file. The “Get Versions” button allows you to check the firmware versions currently installed in the device (FaxFinder, CallFinder, or MultiAccess unit) to confirm that the update file you intend to install does indeed represent an update. When ready, you click Start Update to begin the updating process.

The illustration below shows the Update [Device] at n.n.n.n screen after completion of an update.

(In this case, a POTS modem in an FF820 FaxFinder was updated.)

Figure 6-14: Update device



Update [Device] at n.n.n.n Screen Field Descriptions

Field Name

Status

Progress Bar

Description

Identifies the current condition of the device or the current process underway.

Shows how far the current process is from completion. Completion of the update is announced in text form in the Status field.

File Name Lists the file name of the firmware to be used to update the device (i.e., server firmware, boot code, or modem firmware).

Browse button Use this to locate firmware file to be installed.

[Device] update select Identifies which type of code (i.e., server firmware, boot code, or modem firmware ) is to be updated in the device. Boot code should be updated only with assistance from Multi-

Tech Tech Support personnel. And note that CallFinders do not have boot code.

Modem firmware is of two types: POTS modems or DID modems. The All Modems option in the drop-down menu allows all of a device’s modems to be updated with a single command. (For the FF110, its POTS modem and its DID channel modem would have to be updated with separate commands because they use separate updating files.)

CallFinder DID modems do not require nor can they be updated.

Start Update button

Get Versions button

Initiates flashing of firmware.

Click to see listing of versions of firmware currently installed in the device (FaxFinder,

CallFinder, or MultiAccess unit). main pane of window Presents status of the device (FaxFinder, CallFinder, or MultiAccess unit) as well as details of updating processes as they occur.

Table of available updates

CallFinder

Server Firmware

Yes.

File name format is: <model>_X_Y.bin where X is the primary version number and Y is the extension.

Boot Code Modem Firmware

None. None.

Note: Update files can be downloaded from the Multi-Tech web site. They are available as .exe files and the required .hex or .bin file must be extracted after downloading.

Setting Phone Book Sharing

The phonebook of a Primary FaxFinder unit is a source or central phonebook. Phone numbers should be entered into this phonebook. The central phonebook list is downloaded (by use of Synchronize

Phonebooks command) from the Primary FaxFinder unit into the phonebook of each Copy FaxFinder unit. If phone numbers are added to the phonebook of a Copy FaxFinder phonebook, they will be overwritten and lost at the next Synchronize Phonebooks command.


Figure 6-15: Phone book sharing

CF220-DID CallFinder User Guide 62


Viewing Properties

The Properties command brings up the Multi-Tech Device Manager – n.n.n.n screen on which you can view the IP Address and Username of the Device (FaxFinder, CallFinder, or MultiAccess) and determine the number of characters in its Password.

Figure 6-16: Properties screen



Firmware Updating Process - Detailed

Over time, new versions of FaxFinder/CallFinder/MultiAccess firmware may be issued. When these newer versions become available, you may want to get the firmware files (typically by downloading them from the Multi-Tech web site) and install them.

Updating server firmware for the FaxFinder/CallFinder/MultiAccess unit

The File name format is <model>_X_Y.bin where X is the primary version number and Y is the extension.

NOTE: You must have the update files on your computer before beginning this procedure. The latest version of these files will be available on the Multi-Tech web site. Put them in a directory on a computer connected to the network on which the FaxFinder/CallFinder/MultiAccess unit is running.

NOTE: Updating the FaxFinder/CallFinder/MultiAccess unit will take it out of operation for a few minutes

(allow 10 minutes for each update if you already have the new firmware in a directory on the host computer). Do the update at a time that is not critical to your organization’s usage of the unit.

To update firmware, follow the steps shown below.

Server Firmware Update

1. Bring up the Device Manager software main screen. In the Device column, identify the

FaxFinder/CallFinder/MultiAccess unit on which the update is to be done. Be sure that the Status of that unit is idle before continuing. (You cannot update the FaxFinder/CallFinder/MultiAccess unit while it is handling a call.) Select that FaxFinder/CallFinder/MultiAccess unit and right-click on it. In the menu that appears, select Update. Before the Update can be invoked, you will be prompted to save your current configuration.

Click Yes and the software will lead you through the steps shown in the procedure “Saving a

Configuration” presented earlier in this chapter.

For the remainder of this procedure, we will illustrate server updating with an 8-port FaxFinder

(FF820). The procedure will be essentially the same for other FaxFinders, for CallFinders, and for

Multi-Access units.



2. The Update FaxFinder n.n.n.n screen will appear. The current firmware versions for the FaxFinder server and for all of its modems will be listed in the main window.

Figure 6-17: Update screen

In the bottom (and largest) pane of the Update FaxFinder n.n.n.n window, read the list and write down the version of firmware currently in use for the FaxFinder server. Compare this version with the update file that you plan to use. Make sure that the server firmware file to be installed really does supersede the one currently installed on the unit.

In the FaxFinder Update Select field, select “FaxFinder firmware.”



3. Browse to the location of the most recent firmware file. Again, confirm that the update file has a higher version level than the firmware file that it will replace.

Figure 6-18: Verify version

4. Click Start Update.

5. The FaxFinder – Confirm Update screen will appear. Click OK.

Figure 6-19: Confirmation

6. The updating process will take as long as a minute. During this time, several messages will appear in the Update FaxFinder n.n.n.n window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final message line will say “Finished – The

FaxFinder/CallFinder/MultiAccess is ready.”



Figure 6-20: Update finished



7. Close the Update FaxFinder n.n.n.n window. In the main Device Manager window, the updated version will be listed.

Figure 6-21: Version verification

8. Repeat steps 1-7 for each FaxFinder (or CallFinder or Multi-Access) unit in the system.

NOTE: For proper operation of the FaxFinder (or CallFinder or Multi-Access) system, including the sharing of Phone Book data, the server firmware version for all units must be the same.

9. The updating process is now complete.


Chapter 7 – Troubleshooting

1. What if I can't see the web page for my CallFinder ?

REMEDY: Is the status LED on the CallFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the same subnet as the CallFinder and that the CallFinder can be “pinged.”

Launch a Command Prompt.

In WinNT, go to Start | Programs | Command Prompt.

In WinXP, go to Start | All Programs | Accessories | Command Prompt.

In Win2000, go to Start | Programs | Accessories | Command Prompt.

Type ipconfig to verify that the Admin PC’s IP address is in the same network as the

CallFinder’s IP address.

Then type ping 192.168.2.1 and press Return.

If the CallFinder unit does reply to the ping and you are still unable to view the CallFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).

2. What if I don't get an email when I set the mail server address?

This pertains to the procedure “Setting Up the Mail Server.”

The email may have failed due to one of three causes:

(A) The name server cannot resolve (in this case, “Bad Mail Server Address” will appear in the Email

Status field of the Current Status screen),

(B) The mail server cannot be contacted; or

(C) The client PC running the mail software cannot connect to the mail server.

CAUSE A: During transmission, the name server’s address could not be resolved (that is, the CallFinder unit could not contact your name server).

RESPONSE A: Contact the CallFinder unit using telnet and try to ping the name server.

telnet 192.168.x.x

user: admin

password: admin

# ping 192.168.y.y (where this is the address of the name server)

If the name server ping fails, you must determine why it failed.

The name server may not be contact-able because it is on a different subnet. The name server ping could also fail because the default gateway has been set incorrectly.

If the name server ping succeeds, then try to ping the mail server using its domain name.

# ping mail.ourcompany.com

If pinging the mail server by its domain name fails, then try pinging it by using its IP address (if this can be determined). If you succeed in pinging the mail server by its IP address but yet it cannot be pinged via its domain name, then the name server is not functioning correctly (or the device at the name server’s IP address is not actually a name server).


Chapter 7: Troubleshooting

If the mail server can be pinged neither by its domain name nor by its IP address, then consider item B below.

CAUSE B: The mail server is not running or cannot be contacted from the CallFinder unit.

RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email software.

If you cannot send an email to yourself using your email software, then the mail server is not running and you should find out why.

If you can send an email to yourself using the email software, then there is a problem between your mail server and the CallFinder unit. Call Multi-Tech Tech Support (1-800-

972-2439).

Username/Password Issues. Some mail servers require that the CallFinder use its

Username and Password to log into the mail server. Others do not. This Username and

Password are specified in the Administration: SMTP Configuration screen. If the mail server requires the CallFinder to have a Username and Password and none is provided, access will be denied. Conversely, if the mail server does not require a Username and

Password and these have been specified anyway, again access will be denied. If call logs are not reaching the administrator, it may be because of such Username/Password issues.

CAUSE C: The client PC running the mail software cannot connect to the mail server.

RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there may be a problem with your mail server.

3. What if the CallFinder channel doesn't answer a call on the DID line?

REMEDY. Use this procedure if Channel Configuration cannot be confirmed (that is, if you fail to hear voice, and if, during a test call to one of the system's DID phone numbers, you fail to see the

State progressing through the stages RECV DIGITS, RING LINE, AUTO DELAY (optional), and DIAL DIGITS in the Current Status: Channel-1/Channel-2 screen). Both the state and the sound must be observable).

A. Situate yourself in a place where you can see the CallFinder unit and, simultaneously, use a phone on a regular POTS line.

B. From that ordinary POTS phone, dial one of the DID phone numbers that is active in the system.

C. As the call is completed, watch the LEDs on the front panel of the CallFinder unit.

If the DID LED remains off, then there is probably a telephony problem. That is, the DID phone line has not been activated or configured properly. Call the telephone company.

If the DID LED comes ON, then there is something wrong with the CallFinder software.

Call Multi-Tech Tech Support (1-800-972-2439).

D. Polarity Check. Incorrect DID polarity could also prevent calls from being answered.

Signs of incorrect polarity:

(1) outside party originating call to DID number gets immediate busy signal after dialing;

(2) line suddenly disconnects just when call should go through.

E. Call Logs. If calls have failed, you can check the CallFinder’s call logs to see the actual

DID number that the CallFinder received. Sometimes corrupted DID numbers are presented to the CallFinder. In any event, the call logs can help to track down the error involved.


Chapter 7: Troubleshooting

4. What if the CallFinder presents the wrong time of day?

Or, what if the CallFinder marks calls with the wrong time of day? What if the message

“SMTP Error …” appears in the Time Server Status field of the Current Status screen?

REMEDY: The CallFinder may have lost contact with the time server. By default, the CallFinder obtains its time from an Internet source. If the CallFinder is isolated from the Internet, then you must provide a different time source within the private Ethernet network.

5. What if an immediate busy signal is received when dialing in on the DID line?

REMEDY

A. Check for “BUSY OUT” condition of channel on Current Status screen. If the channel is busied out, click “Initialize Channel.”

B. Reverse DID line polarity in Channel Configuration screen.

6. What if the line suddenly disconnects just when a call is about to be connected?

REMEDY: Reverse DID line polarity in Channel Configuration screen.


Appendix A – Regulatory

Information

FCC Part 68 Telecom

1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.

Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format:

For current products is US:AAAEQ##Txxxx.

For legacy products is AU7USA-xxxxx-xx-x.

If requested, this number must be provided to the telephone company.

2. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable 47 CFR Part 68 rules and requirements adopted by the ACTA. It’s designed to be connected to a compatible modular jack that is also compliant.

3. The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the

REN for this product is part of the product identifier that has the format US:AAAEQ##Txxxx. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

4. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

5. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

6. If trouble is experienced with this equipment, please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have the repairs made. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

9. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.

If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

10. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

11. This equipment is hearing aid compatible.


Appendix A: Regulatory Information

12. Manufacturing Information:

Manufacturer: Multi-Tech Systems, Inc.

Trade Name: CallFinder

Model Number: CF220-DID

Registration No: US: AU7OTNANCF220

Ringer Equivalence: 0.4B

Modular Jack (USOC): RJ11C or RJ11W (single line),

Service Center in USA: Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112, U.S.A.

(763) 785-3500

(763) 785-9874 Fax

FCC Part 15 Regulation

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.

Warning : Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Fax Branding Statement

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information:

• Date and time the message is sent

• Identification of the business or other entity, or other individual sending the message

• Telephone number of the sending machine or such business, other entity, or individual

This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission. (Adding this information in the margin is referred to as fax branding).

Any number of fax software packages can be used with this product. Refer to the fax software manual for setup details. Typically, the fax branding information must be entered via the configuration menu of the software.


Appendix A: Regulatory Information

Canadian Limitations Notice

Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements.

The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.


Appendix B – Waste Electrical and

Electronic Equipment

July, 2005

Waste Electrical and Electronic Equipment (WEEE)

The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of

Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product.


Appendix C – C-ROHS HT/TS

Substance Concentration

依照中国标准的有毒有害物质信息

根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP)

标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国

RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS)

的名称及含量水平方面的信息。

成分名称

印刷电路板

电阻器

电容器

铁氧体磁环

继电器/光学部件

IC

二极管/晶体管

振荡器和晶振

调节器

电压传感器

变压器

扬声器

连接器

LED

螺丝、螺母以及其它五金件

交流-直流电源

软件/文档 CD

手册和纸页

底盘

有害/有毒物质/元素

铅

(PB)

汞

(Hg)

镉

(CD)

六价铬

(CR6+)

O O O O

多溴联苯

(PBB)

O

多溴二苯醚

(PBDE)

O

X O O O

X O O O

O O O O

O O O O

O O O O

O O O O

X O O O

O O O O

O O O O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O O O O

O O O O

O O O O

O O O O

X O O O

O O O O

O O O O

O O O O

O O O O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-2006

限量要求。

O 表示不含该物质或者该物质的含量水平在上述限量要求之内。


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