555-520-706
Issue 1, June 1987
AT&T SYSTEM 25
SWITCHED LOOP
ATTENDANT
CONSOLE
USER GUIDE
©1987 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-520-706.
Contact: Your AT&T sales representative or
Call: 800-432-6600, Monday to Friday between 7:30 am
and 6:00 EST, or
Write: AT&T Customer Information Center
2855 North Franklin Road
PO. Box 19901
Indianapolis, Indiana 46219
Switched Loop Attendant Console User Guide
Prepared by System 25
Document Development Group and the
AT&T Documentation
Management Organization
TABLE OF CONTENTS
INTRODUCTION
1
Overview
1
Support Information
4
ATTENDANT
12
FEATURES
12
Answering
Calls
Attendant
Message
Waiting
17
Conference
Extending
15
20
Calls
H o l d
26
Inspect
29
Night
31
Service
Paging
32
Park
33
P l a c i n g
B u s y
40
A l a r m
47
P o s i t i o n
S y s t e m
Testing
T i m e
36
C a l l s
Your
Consoles
43
F u n c t i o n s
STANDARD
MULTILINE
42
FEATURES
44
Account Code Entry
44
Automatic Intercom
45
Call Accountability
46
Call Coverage
47
Call Following
48
i
Call
Direct
Station
Hands-Free
Incoming
Last
49
Pickup
Calls
Number
Manual
Placing
Selectlon
Answer
on
50
(DSS)
Intercom
(HFAI)
54
Group
55
Dialed
57
Signaling
Data
Calls
Programming
52
From
Your
Console
58
59
Numbers
62
Recal l
Repertory
63
Dialing
S p e a k e r p h o n e
64
Speed
66
Dialing
Transfer
67
G L O S S A R Y
68
i i
INTRODUCTION
Overview
As your System 25’s attendant, you are often the first
person whom outside callers speak to when they dial your
organization. You are well equipped to handle these and any
other types of calls. Your Switched Loop Attendant Console
(SLAC) provides the same useful features that other voice
terminals in the system have. In addition, your console has
special capabilities that enable you to perform the following
attendant tasks quickly and efficiently:
Answer or place calls, then extend them to other
stations
Visually identify the source of calls
Prevent calls. from being lost or ignored
Set up outgoing trunk calls
Alert system users to messages waiting
Establish conference calls
Monitor system alarms.
This guide contains the operating procedure for every
feature that can be used at your console. System 25 has
two kinds of features, fixed and assignable, that transform a
telephone into a voice terminal. A fixed feature is one that is
standard (that is, built-in or ready-to-use) and does not have
to be activated by the System Administrator. An assignable
feature is one that must be activated by the System
Administrator before you can use it.
Continued
1
Overview (Contd)
In this guide, fixed features are identified by a preprinted
checkmark in the box at the beginning of each procedure.
Assignable features that the attendant always has are
marked in the same way. The boxes for other assignable
features are blank; as a reminder, you may wish to check
the boxes of the additional assignable features you have.
Discuss the assignable features you need with your System
Administrator.
A System 25 can have either one or two Attendant
Positions. At any position, the basic SLAC can be used
alone or with a Direct Extension Selector Console. The size
and needs of your company will determine whether you have
the basic SLAC or the SLAC + Selector Console combination.
This user guide provides instructions for both arrangements.
Your SLAC has three types of buttons. Each type is
represented in a special way in this guide:
Examples
Type
7, #
Keypad buttons
2
Feature buttons with
dark backgrounds and
permanent labels
[HOLD], [SPEAKERPHONE]
Feature buttons with
light backgrounds and
changeable labels
<LOOP>, <FLEX DSS>
Continued
Overview (Contd)
In addition to the Introduction, this user guide has two main
sections, Attendant Features and Standard Multiline
Features. The first section contains the procedures that you
will be using most of the time in your duties as attendant to
answer, originate, and extend calls. It also includes
procedures for using features that are unique to your
attendant console. The second main section contains
additional procedures that are available to you and all other
voice terminal users. Use the Table of Contents near the
front of the guide to find the procedures you need.
The Glossary at the back of this guide has feature
descriptions and definitions of many terms, abbreviations
and acronyms used in the procedures. The Quick Reference
Card inside the back cover contains feature access codes
and can be used for listing various optional dial codes.
SWITCHED
LOOP
ATTENDANT
CONSOLE
SELECTOR
CONSOLE
3
Support Information
Before getting into the specific procedures, you should
become familiar with the following console features that
have general application.
Handset Tones
System 25 signals you with several tones heard through the
handset. The tones and their descriptions are listed below.
• Dial Tone (a continuous steady tone) - You can dial.
• Confirmation Tone (three short tones) - Your action
has been accepted. Proceed to the next step.
• Ringback Tone (slow repeating on/off tone) - The
number you dialed is ringing.
• Busy Tone (repeating on/off tone) - The number you
dialed is busy.
• Fast Busy Tone (fast repeating on/off tone) - The
number or access code you dialed was busy,
misdialed, or restricted.
• Preferred Route Tone (five short tones) - Your call is
waiting in line for the preferred route. You may wait
by staying off-hook, or you may hang up and try again
later.
Continued
4
Support Information (Contd)
Ringing Tones
System 25 signals you with four distinctive rings. The rings
and their descriptions are listed below.
• Inside Call (one long ring, repeated) - Your call is from
a person inside your company.
• Outside Call (two short rings, repeated) - Your call is
from someone outside your company.
• Abbreviated Alert (one short burst of ringing) - Either a
new call has entered the queue, or you have received
a busy-to-idle reminder, a held call reminder, or a
manual signal.
• Priority Ring (two short rings followed by one long
ring, repeated) - A call is being set up remotely for
this phone via Third Party Call Setup, a data feature.
Selector Console Operation
The Selector Console allows you to call an inside number by
pressing one or two buttons rather than by dialing several
digits. The bottom row of buttons (except for the rightmost
position, which is for testing the console) is used for
selecting the “hundreds group” of each extension number.
These seven Group Select buttons are administered and
labeled in accordance with the system’s numbering plan.
The 100 Direct Extension Selection (DXS) buttons above the
Group Select row have fixed numbering from 00 through 99
and are used to select specific extension numbers within a
hundreds group. For example, to call extension 273, you
press the 200 Group Select button on the bottom row
followed by the 73 DXS button; to call 4519, you press 4500
and 19.
C o n t i n u e d
5
Support Information (Contd)
Loop Buttons
The voice communications paths between your console and
the system switch are called loops. Your Switched Loop
Attendant Console gets its name from the system’s ability
to hold incoming attendant-bound calls in a queue and
switch them to the console by way of these voice loops.
Calls are directed to the console in a predetermined,
prioritized sequence. The console receives the calls one at a
time; while you are busy with a call, any other calls will wait
in the queue until you are ready for the next one.
You will answer all incoming calls at the five <LOOP>
buttons on the upper left side of the console. The loops
also carry all calls placed from the console, although other
buttons (such as those on the Selector Console) may be
used to start the calls.
Automatic Loop Selection
Whenever an incoming call is ringing, lifting the handset
(going off-hook) automatically connects you to the caller. If
your console is idle and you want to place a call, lifting the
handset automatically gets dial tone for your call at one of
the <LOOP> buttons.
In a few situations, you may have to press a <LOOP>
button when you answer or place a call. The console
procedures will provide specific instructions when this is
necessary.
Continued
6
Support Information (Contd)
NOTES :
1. Flex DSS buttons are defaults and can be assigned to
any allowable features.
2. In a one-console system, Pos Busy button can be
assigned to another feature.
Console Buttons and Lights
Continued
7
Support Information (Contd)
Lights
A red l-use light and a green status light adjacent to each
<LOOP> button provide information about the loop
terminated on that button.
A steady red light identifies the line you are using or will be
using when you lift the handset. Only one red loop light is
ever lighted on the console. A steady green light indicates
that a loop or feature is in use. A flashing green light at a
<LOOP> button indicates an incoming call. When the
incoming call is answered, the flashing green light changes
to steady.
If you put a call on hold, the green light starts winking. As
a reminder, the wink rate increases when a call has been on
hold longer than a pre-administered period. The special
conference hold condition is indicated by broken fluttering.
Status light rates:
• Flash - Slow on/off; repeated.
• Wink - Long on/short off; repeated.
• Broken flutter - Fast on/off for 1/2 second, then dark
for 1/2 second; repeated.
Most feature buttons have no lights, but some have either a
red and a green light or a single green light. The red lights
are inoperative on feature buttons.
The lights of the Selector Console enable you to monitor the
on/off-hook status of system stations. If you press a Group
Select button while you are “on-hook” at the SLAC, the
DXS lights of any off-hook stations in that group will turn
on steadily.
Continued
8
Support Information (Contd)
The Selector Console lights can also provide you with other
information about activity at system stations:
• A call parked at a Call Park DXS button will cause the
associated light to turn on steadily.
• Any call from an inside station to the console is
indicated by a flashing DXS light; however, incoming
call information is presented in a much more
convenient form by the console display, which is
described next.
Call Information Display
The console’s built-in display provides visual data about
incoming and outgoing calls. The display can present two
different screens of information in the window at the top of
the console. Screen 1 appears automatically and contains
primary call data such as the following:
• Extension numbers and names of inside parties
• Trunk identification for calls from outside
-
• Digits dialed on outgoing trunk calls
• Called party identification on coverage calls
• Number of calls waiting to be serviced.
To see Screen 2, you must press the <SCROLL> button.
Screen 2 contains secondary information such as the source
of a coverage call and the reason it was redirected. Screen
2 is also useful when you are in the process of extending an
incoming call and want to see both calling and called party
data. If Screen 2 does not appear when you press
<SCROLL>, it has no information available for viewing.
Continued
9
Support Information (Contd)
Pressing the <INSPECT> button puts the display into the
Inspect mode, in which you can check the information
associated with specific buttons. Refer to the Inspect
feature for details.
The Thumb-wheel Contrast control adjacent to the screen
allows you to adjust the visibility of the display under
various lighting conditions.
The procedures in this guide include typical call information
displays.
Symbols Used in Displays
Two groups of symbols provide specific information about
incoming calls.
The following redirection symbols generally appear on the
left side of the display (Screen 1).
> — A coverage call has been directed to the
console.
} — A call is returning to the console from a
station that is busy or that does not answer;
this symbol can also indicate a call returning
after being parked but not picked up.
& — The “start/split” condition has been activated
in order to extend a call; that is, the
<START> button has been pressed to split a
call (put it on temporary hold).
Continued
10
Support Information (Contd)
The following Call Type identifiers appear on the right side
of the display (Screen 2). They provide the reason that a
call is coming to the console
s— A call has gone to coverage because Send All
Calls is in effect at the covered station.
b— A call is returning to the console because the
called station is busy.
n— A call is returning to the console because the
called station did not answer.
d — An incoming call is placed to an Incoming
Calls Group, of which you are a member.
f — A call is forwarded to the console by use of
the Call Following feature.
P— A parked call is returning to the console
because it was not picked up.
Console Queue Status
The number of calls waiting in the queue is shown on the
right side of the display (Screen 1). If between one and nine
calls are waiting for service, the actual number appears. A
queue of ten or more calls is indicated by “!”.
DDC's and PDC's
When your System 25 was installed, Data Dial Codes (DDC's)
were assigned to data terminals, and Personal Dial Codes
(PDC's) were assigned to voice terminals. In most cases,
your PDC is your extension number. If a voice terminal is
shared, each person may have been assigned his or her own
“floating” PDC.
11
ATTENDANT FEATURES
Answering Calls
Only one call can come into your console at a time; calls are
held in a queue at the system switch until you, or the other
attendant, can handle them. Your console is available to
incoming calls only when you have no other active calls and
at least one loop is idle.
You answer all incoming calls at one of the five <LOOP>
buttons on the upper left face of the console. (The system
selects <LOOP> buttons in a rotating sequence for
receiving calls. ) When an incoming call rings, the green light
next to the selected <LOOP> flashes.
Answering a Call
1. Lift the handset (it is not necessary to press the
incoming call button).
●
The green light changes from flashing to steady.
2. Talk to the caller.
Typical Displays for Incoming Calls:
●
A Direct Inward Dialing (DID) call is directed to
extension 2085, which is assigned to your console.
Three calls are waiting in the attendant queue.
2085
Continued
12
DID
3
Answering Calls (Contd)
• A call from an inside station is directed to the
console. The display shows the extension number and
name of the calling party. The “ ! ” symbol indicates
that ten or more calls are waiting in the queue.
1463 Pearson,M
!
• A call extended earlier is returning (indicated by the
“ } ” symbol) to the console; the called party’s PDC and
name are shown.
}2983 Jones,A
2
Pressing the <SCROLL> button displays Screen 2; the
letter n indicates that the called party, Jones, did not
answer. The calling party’s identifier is also shown.
CO
Trunk1
n
Continued
13
Answering Calls (Contd)
●
A call placed to C. Smith by some internal party has
redirected to the console for coverage, as indicated by
the > symbol.
>1197 Smith,C
3
To determine the source of the original call, press
<SCROLL> to display Screen 2
1013 Black,D
s
The letter s indicates that the called party, Smith,
activated Send All Calls to send the call to coverage.
14
Attendant Message Waiting
You can use a Message light to notify voice terminals of
waiting messages. When you call a voice terminal, the
status light next to your <ATTENDANT MESSAGE
WAITING> button will have the same on/off condition as
the Message light on the voice terminal you call. Most
voice terminals have a button associated with their Message
light so that users can turn off their own lights. If a voice
terminal does not have this button, you must turn off the
Message light from your console.
Sending a Message Waiting Signal While Ringing the
Voice Terminal
1. Press <ATTENDANT MESSAGE WAITING> if its light
is not on.
2. Continue with the call or hang up.
Sending a Message Waiting Signal Without Ringing the
Voice Terminal
1. Lift the handset and listen for dial tone.
2. Press <ATTENDANT MESSAGE WAITING>.
3. Dial the PDC of the voice terminal.
4. Listen for confirmation tone and then hang up.
Turning Off a Message Waiting Signal While Talking to
the Person
1. Press <ATTENDANT MESSAGE WAITING> if its light
is on.
Continued
15
Attendant Message Waiting (Contd)
2. Continue with the call or hang up
Turning Off a Message Waiting Signal Without Ringing
the Voice Terminal
1. Lift the handset and listen for dial tone
2. Press < ATTENDANT MESSAGE WAITING >
3. Dial the PDC of the terminal.
4. Listen for confirmation tone and then press
< ATTENDANT MESSAGE WAITING > again.
5. Hang up.
Display: Using the Attendant Message Waiting feature
does not affect the call information display.
16
Conference
You can set up a conference that includes System 25
stations as well as outside callers. The maximum number of
conferees is five; however, no more that two may be on
outside trunks. The basic technique for setting up a
conference is to start with an established call and then
contact the new parties one at a time and add them to the
original loop.
Once a conference has been set up and all the parties can
talk to each other, you cannot selectively drop a conferee.
Individual members of the conference wishing to drop out
must hang up.
Setting Up a Conference
1. Establish an active connection with the first conferee,
either by placing a call to or answering a call from that
party.
2. Press [CONFERENCE].
• The green light next to the <LOOP> button
winks.
• The system selects a new loop and supplies dial
tone.
3. On the new loop, call the next party in the conference,
using a normal call placing procedure.
Note: While you are still setting up a conference, you
can drop calls before they have been added.
• Press [DROP] to drop an inside call that is
ringing or returning busy tone, intercept, reorder,
etc.
C o n t i n u e d
17
Conference (Contd)
• Press <RELEASE> or <FORCED RELEASE> to
drop an outside call that is ringing or returning
tone.
• Press <RELEASE> or <FORCED RELEASE> to
drop an inside or outside call that is completed
but the party for some reason will not join the
conference.
4. Announce the conference call.
5. Press the winking <LOOP> button to connect the new
party to the original loop.
• The loop where the new conference party was
called becomes idle again.
6. If you want to add another conferee, return to Step 2
and continue.
Note: If your conference is to have five people (the
maximum size), the last one added must be an inside
party. Keep this requirement in mind when planning a
conference.
Continued
18
Conference (Contd)
Typical Displays for Conference Calls:
●
Each time a party is called for a conference setup, the
normal information is displayed.
Inside party:
3015 Dunn,B
2
Outside party:
95551634
●
2
As each new party is added to the original loop, the
display shows the number of conferees (including you)
now connected together, along with the current
number of calls waiting in the queue.
CONFERENCE 3
2
19
Extending Calls
Extending a call consists of putting an active call on
temporary hold (splitting), placing another call to an inside
party or an outside number, and then connecting the two
calls together. You can release from the calls or remain
connected. You will extend calls for the following reasons:
• A party on a trunk call wishes to be connected to a
station inside the system.
• A party inside your own system wishes to be
connected to an outside number via a trunk.
• A party inside your system wishes to be connected to
another inside station (an unusual procedure because
inside users can easily call each other directly).
The following procedures combine the basic steps for
answering and placing calls, described in other sections,
with some new steps.
Note: You do not need to press the <START> button
when extending a call from the Selector Console.
Extending a Call Without Announcing It to the Called
Party
1. Answer the call.
2. If you are extending to an inside party, use the
Selector Console to call the desired number or press
<START> and dial the call from the SLAC.
If you are extending an inside party to an outside
trunk, press <START> and dial the call from the SLAC.
Continued
20
Extending Calls (Contd)
3. Press <RELEASE> as soon as the called number starts
ringing.
Notes:
• Trunk calls to inside stations only: If you hear a
busy tone instead of ringing, you can activate the
Camp-On feature by pressing <RELEASE>.
— The caller is placed on hold and waits for
the called party to become idle (“camps
on”).
— The busy called party receives a call
waiting tone and can answer the call.
— The call is separated from the console and
the loop becomes idle again.
• If a camped-on call returns to you, find out if the
caller still wants to wait. If so, extend the call
again; if not, end the call.
• You cannot camp on an outside station: If you
get busy tone on an outgoing trunk call, press
<CANCEL> to simultaneously cancel the call and
reconnect to the inside caller.
4. The procedure is complete (unless the extended call is
unanswered and returns to the console after a
preassigned interval); you are free to handle other calls.
Extending a Call and Announcing It to the Called Party
1 . Answer the call.
2 . If you are extending to an inside party, use the
Selector Console to call the desired number or press
<START> and dial the call from the SLAC.
Continued
21
Extending Calls (Contd)
If you are extending an inside party to an outside
trunk, press <START> and dial the call from the SLAC.
3. Wait for the called party to answer.
Notes:
• If the called station rings but does not answer,
pressing <CANCEL> drops the call and
reconnects you to the caller.
-
• Calls to inside stations only. If the called
number is busy, you can press <CANCEL> and
return to the caller or you can activate Camp-On
as previously described. (Remember, if you use
Camp-On, you cannot announce the call.)
4. Announce the call
• After the called party answers, but before you
press any more buttons to connect the parties,
you can switch back and forth between the
calling party (the “source”) and the called party
(the “destination”) by using the <SOURCE> and
<DEST> buttons.
Pressing <SOURCE> splits you from the
destination and connects you to the source.
— The light next to the <SOURCE> button
turns off.
— The light next to the <DEST> button
winks.
Pressing <DEST> splits you from the source and
connects you to the destination.
— The light next to the <SOURCE> button
winks.
Continued
22
Extending Calls (Contd)
— The light next to the <DEST> button
turns off.
• If the called party accepts the call, press
<RELEASE>.
— The caller is connected to the called party.
— The call is separated from the console and
the loop becomes idle again.
— The procedure is complete and you are
free to handle other calls.
• If a 3-way conference is required among you, the
caller and the called party, press <JOIN>
instead of <RELEASE>.
To drop out of the conference but leave the
caller and called party connected, hang up or
press <RELEASE>.
To drop all parties, press <FORCED RELEASE>.
• If the called party will not accept the call, press
<CANCEL> to connect to the caller again.
Take a message or ask the caller to try again
later.
Hang up or press <RELEASE> to end the call.
Continued
23
Extending Calls (Contd)
Typical Displays for an Extended Call:
You answer an incoming DID trunk call placed by an outside
party to your PDC, 1501. The caller asks to be connected to
B. Taylor on extension 1728. Screen 1 has the following
display:
1501
DID
4
When you press <START> to split the calling party, Screen
1 changes; the & symbol indicates that the “start/split”
condition is active:
&
4
Screen 2, if called up by pressing <SCROLL>, now
displays the calling party data:
1501
DID
&
When you dial the inside number, Screen 1 displays it:
&1728
Taylor,B
Continued
24
4
Extending Calls (Contd)
Screen 2 is unchanged:
1501
DID
&
After the called party answers, pressing <SOURCE> returns
the calling party information to the screen:
1501
DID
&
If you now press <DEST>, called party information appears
on the screen again:
&1728 Taylor,B
4
If you press <JOIN>, Screen 1 shows a conference
connection:
CONFERENCE 3
4
Pressing <RELEASE> causes Screen 1 to go blank.
25
Hold
You can hold a call while you attend to other matters, and
then pick up the call again. After you put a call on hold,
you can hang up the handset without losing the held call.
If you do not return to a held call within a preset time
interval, the system will remind you with a visible change in
the wink rate and, if administered, an audible tone. After a
second timed reminder occurs, the system can either
continue to generate reminders or cause the call to start
ringing again as an incoming call at the <LOOP> button
where it is held. This option is controlled by your System
Administrator.
Automatic Hold and Automatic Release
If you have the Automatic Hold feature, an active call is put
on hold automatically when you do anything that causes
another loop to be selected (for example, pressing <LOOP>,
<FLEX DSS>, <FACILITY>, or <AUTO ICOM>. Without
this feature (that is, if you have the Automatic Release
feature instead), an active call is lost when you select
another loop without first pressing [HOLD]. Find out from
your System Administrator which of these features your
console has.
Putting an Active Call on Hold
1. Press [HOLD]
• The green light next to the <LOOP> button of
the held call winks.
Continued
26
Hold (Contd)
2. To place an outgoing call immediately, press an idle
<LOOP> button and complete the call.
3. If you do not want to make another call now, hang up;
incoming calls can ring at other <LOOP> buttons.
Returning to the Held Call While Still Off-Hook
1. Press the <LOOP> button next to the winking green
light.
2. Continue your conversation.
Returning to the Held Call After Hanging Up
1. If the red l-use light is on at the same button where
the green light is winking, simply lift the handset.
• The green light changes to steady.
• You are connected to the held party again.
2. If the red l-use light is on somewhere else, press the
<LOOP> button next to the winking green light and
lift the handset.
• The green light turns on.
• You are connected to the held party again
Typical Display for a Call on Hold:
The display screen goes blank (except for number of calls in
the queue) after a call has been put on hold.
2
Continued
27
Hold (Contd)
Typical Displays for Return to Held Call:
The same display that was originally associated with the call
appears again.
Call from inside station:
1435 Green,A
1
Call from outside station:
CO
28
Trunk 1
5
Inspect
The Inspect mode allows you to use your console display to
get the folIowing information:
• The PDC and associated name for a call on hold or
ringing at a <LOOP> button.
• The number of trunks available in a group of trunks
represented by a <FACILITY> button.
• The number or code stored on a <REP DIAL>, <LAST
# DIALED>, <DSS>, or <FLEX DSS> button.
In the Inspect mode, your console is unavailable to incoming
calls.
Getting Information
1. Enter the Inspect mode by pressing <INSPECT>. Do
not go off-hook.
2. To display identification information about a held or
ringing call, press the <LOOP> button of the call. The
display is the same as the one that appeared when the
call was originated or when it first arrived at the
console.
Typical Display:
322 Sisolak,W
8
Continued
29
Inspect (Contd)
3. To get the number of busy trunks in a pooled facilities
group, press the [FACILITY] button. The display has
the form “XX of YY BUSY”.
Typical Display:
03 of 16 BUSY
4. To display the number stored on a <REP DIAL>,
<LAST # DIALED>, <DSS>, or <FLEX DSS> button,
press the button.
Typical Display:
912425631324
5. To leave the Inspect mode, press <INSPECT> again.
The console returns to normal operation, (Lifting the
handset, hanging up the handset, or pressing an idle
<LOOP> button also cancels the Inspect mode. )
Note: Inspection of any button other than those listed above
results in a display of “NO IN FORMATION.”
30
Night Service
When you leave for the night, you can set the system so
that calls coming in from outside your company either ring a
bell or are directed to preassigned voice terminals.
Activating Night Service
1. Press <NIGHT>.
• The light next to this button turns on.
Deactivating Night Service
1. Press <NIGHT>.
• The light next to this button turns off
Display: Activating and deactivating Night Service does not
affect the current display.
31
Paging
You can page a party in your system if your company has
paging equipment. Paging is often used with the Park
feature. The paging system can be reached by way of an
assigned feature button or an access code.
Paging a Party in Your System
1. Lift the handset and listen for dial tone.
2. Press the <PAGE> button (if you have one) or dial the
paging access code.
3. If you dialed a code, listen for confirmation tone.
4. Using the handset as a microphone, make your
announcement.
5. Hang up.
Display: During paging, the display screen remains blank.
32
Park
Parked calls are like held calls except that they can be
picked up from any voice terminal. Any call, inside or
outside, can be parked on the Basic SLAC, but only one call
at a time. On the Selector Console, eight outside calls can
be parked simultaneously; inside calls cannot be parked on
the Selector Console.
Parking a Trunk Call on the Selector Console
1. Press the Group Select and DXS buttons of the Call
Park code. For example, if the number is 801, press
800 followed by the 01 button.
2. If the call is for someone else, dial or page that
person. Tell him/her the Call Park code on which the
call is parked.
3. Hang up.
Note: If the parked call is not picked up within 2
minutes, it will return to the console on a <LOOP>
button. Answer it as you would any incoming call.
The light of the Call Park DXS button flashes until the
call is answered, then goes dark.
Parking a Call at the SLAC
1. Put the call to be parked on hold.
2. Select another <LOOP> button.
3. Dial *5.
4. Listen for confirmation tone and dial tone.
Continued
33
Park (Contd)
5. If the call is for someone else, dial or page that
person. Tell him to pick up the call by dialing *8
followed by your attendant PDC (not 0).
6. Hang up.
Note: If the parked call is not picked up within 2
minutes, it will return to the console on the <LOOP>
button where it is held. Answer it as you would any
incoming call.
Picking Up a Parked Call
1. Lift the handset and listen for a dial tone.
2. Dial *8.
3. Dial the PDC or access code on which the call is
parked.
Typical Displays for Calls Parked on a Selector Console:
The following example is an incoming trunk call parked on
801. The display shows the Call Park extension number.
801 Park
3
A returning parked call is displayed on both screens. Screen
1 Indicates that the returning call was parked on 801:
}801 Park
Continued
34
3
Park (Contd)
Screen 2 shows the source of the parked call:
CO Trunk1
p
Typical Displays for Calls Parked on the SLA C:
The following example is an incoming trunk call parked on
your PDC. The display shows the characters as you dial
them to park the call:
*5
1
A returning parked call is displayed on both screens. Screen
1 indicates that the call was parked at the console:
}
Park
1
Screen 2 identifies the source of the call:
CO Trunk1
p
35
Placing Calls
You can place two general types of calls from the console:
• Inside calls - calls to stations inside your system.
• Outside calls - calls to parties on the outside;
sometimes referred to as trunk calls.
Outgoing calls use the loops terminated on the five
<LOOP> buttons on the upper left face of the console.
Several methods are available for placing calls.
Placing an Inside Call From an Idle Console
Using Regular Dialing:
1. Lift the handset.
• The green light next to the selected <LOOP>
button turns on.
• Dial tone is supplied.
2. Dial the PDC of the party you want to reach
Using the Selector Console:
1. Lift the handset.
• The green light next to the selected <LOOP>
button turns on.
●
Dial tone is supplied.
2. Press the appropriate Group Select button
3. Look at the DXS button of the party you want to
reach. If it is dark, press it to ring the party. If it is
lighted, the party is busy on a call; try again later.
Continued
36
Placing Calls (Contd)
You can also make inside calls using the Direct Station
Selection and Repertory Dialing features, which are covered
later in this guide.
Placing an Outside Call from an Idle Console
1. Lift the handset.
• The green light next to the selected <LOOP>
button turns on.
• Dial tone is supplied.
2. Dial the full number of the outside destination,
including a facility access code or the ARS access
code.
or
Press a <FACILITY> button to get into a pooled trunk
group; then dial the outside number. (If a trunk is not
available, you can activate a Busy-to-idle Reminder by
hanging up and then pressing the <FACILITY> button
again; your terminal will ring once when a trunk
becomes free.)
You can also make outside calls using the Repertory Dialing
and Speed Dialing features, which are covered later in this
guide.
Placing a Call from a Console When an Incoming Call Is
Ringing
1. Just before lifting the handset, press an idle <LOOP>
button.
• The red l-use light moves to the selected button.
2. Lift the handset.
• The green light next to this <LOOP> button
turns on.
Continued
3 7
Placing Calls (Contd)
• Dial tone is supplied.
3. Continue to place the call in the normal way.
Placing an Outside Call for an Inside Party and Calling the
Party Back When the Connection is Ready
1. Place the outside trunk call in the normal way.
2. When the called outside party answers, announce the
call and then press <START> to split the call (put it
on temporary hold).
• New dial tone is supplied on the same <LOOP>
button.
3. Place a call to the inside party who requested the call.
4. Press <RELEASE> to connect the two parties and
remove the call from the console. (If your console has
the Auto Release feature, hanging up or pressing a
new <LOOP> button has the same result. )
●
You are now free to handle other calls.
Typical Display for an Inside Call:
The display shows the PDC and name of the called party.
The digit 3 indicates that three calls are waiting in the queue
to be answered.
2187 Davis,R
Continued
38
3
Placing Calls (Contd)
Typical Display for an Outside Call:
The display shows the dialed digits and the number of calls
in the queue.
912125551212
7
39
Position Busy
If your system has two attendant consoles, you can make
your position busy to most incoming calls and have them
directed to the other console. Only one console can be
placed in Position Busy mode at a time.
In a one-console configuration, you can activate Position
Busy only if some voice terminal has been specifically
administered as a backup answering position.
Activating Position Busy
1. Press <POS BUSY>.
• The light next to this button turns on.
• Calls to your PDC can still come into the
console, and outgoing calls can be placed.
Deactivating Position Busy
1. Press <POS BUSY>.
• The light next to this button turns off.
Display: Activating and deactivating Position Busy does not
affect the current display.
40
System Alarm
If the green light next to the <ALARM> button flashes,
there is a problem with the System 25. Notify your System
Administrator at once.
If you press the flashing <ALARM> button, it will change to
steady, but the trouble still exists. A new trouble situation
will cause a steady <ALARM> to start flashing again. Only
when the trouble has been cleared will the light turn off.
Display: A system alarm does not affect the current
display.
41
Testing Your Consoles
You can test the lights and ringer on your SLAC and the
lights on your Selector Console. On the SLAC, the Test
switch is located on the left side. It has two positions, T
and P (the P position is inoperative). On the Selector
Console, the Test button is the rightmost button in the
bottom row with the Group Select buttons. Notify your
System Administrator if any light or ringer does not operate.
Testing the SLAC
1. Push the Test switch to the T position and hold it
there during the test.
●
The red and green lights alternately turn on and
off, and the ringer sounds.
2. Release the Test switch to its normal mid-position.
Testing the Selector Console
1. Press the Test button.
• The red lights cycle on and off sequentially.
2. Press the Test button again; the individual lights can be
tested by pressing the adjacent buttons.
3. Press the Test button a third time to end the test.
Display: During the console test procedure, an incoming
call produces a normal display.
42
Time Functions
Pressing the <LOCAL> button puts the console into the
local mode and provides access to clock and timer
functions. The buttons at the top of the terminal, adjacent
to the display screen, control a clock, a calendar, a 60minute timer, and an alarm. In the local mode, the screen
displays the function you select. Refer to the booklet
supplied with the console for detailed operating instructions.
The console remains in the local mode until the <LOCAL>
button is pressed again, a new call arrives, or a call is
placed.
4 3
STANDARD MULTILINE FEATURES
Account Code Entry
For bookkeeping purposes, your System Administrator may
assign account codes to use with certain calls.
Caution: Pressing the Account Code Entry button, <ACCT
ENTRY>, will disconnect you from your call. Do not operate
this button until the end of the conversation.
Entering an Account Code
1. Before you hang up at the end of a <ACCT
ENTRY>.
2. Dial the account code or speed dialing code, or press
the <REP DIAL> button associated with the account
code.
3. Listen for confirmation tone and then hang up:
Display: After <ACCT ENTRY> is pressed, the current
display goes blank. The account code is displayed when it is
entered.
377912
44
Automatic Intercom
This feature provides a dedicated private talking link between
your console and another station in your system. Automatic
Intercom is assigned to a feature button, preferably one with
a status light (the light turns on when the associated station
is off-hook). When you press the <AUTO ICOM> button to
call the other station, a loop is automatically selected for
the call. If the other party is busy when you call, you can
activate a Busy-to-Idle Reminder. A call from the other
station rings the console and comes to a <LOOP> button
the same as any other incoming call.
Placing a Call Using Automatic Intercom
1. Lift the handset and listen for dial tone.
2. Press <AUTO ICOM>.
Activating a Busy-to-Idle Reminder
1. Do not lift the handset.
2. Press <AUTO ICOM>.
• Your terminal rings once as soon as the other
station hangs up, and your call will be placed
automatically when you lift the handset.
Display: Auto Intercom calls have the same kind of display
as any internal call to or from the console.
45
Call Accountability
You can use your PDC at any voice terminal to place toll
calls that will be billed to you.
Charging a Call to Your PDC from Another Terminal
1. Lift the handset and listen for dial tone.
2. Dial ## followed by your PDC.
3. Listen for dial tone.
4. Dial your call and continue in the usual way.
Display: ## PDC is displayed as you dial it. When second
dial tone is returned, ## PDC is replaced by the outgoing
call number.
46
Call Coverage
The queue that holds calls before they come to the console
can be assigned as a receiver of coverage calls. Coverage
calls are answered in the same way as any other incoming
calls.
Typical Displays:
A coverage call ringing at the console provides displays
called party information (Screen 1) and calling party
information (Screen 2).
Screen 1:
>568 Chapman,K
3
459 Blake,G
s
Screen 2:
47
Call Following
If you leave your console temporarily to go to another
station, your PDC calls can follow you. You must sign in
your PDC at that new station. When you are ready to return
to your console, you may either sign out your PDC from
that other voice terminal or sign in at your own console.
Signing In Your PDC At a Voice Terminal or Your
Console
1. Lift the handset and listen for dial tone.
2. Dial ** PDC PDC, using your own PDC.
3. Listen for confirmation tone and then hang up.
Signing Out Your PDC at a Voice Terminal
1. Lift the handset and listen for dial tone.
2. Dial ** PDC 0, using your own PDC.
3. Listen for confirmation tone and then hang up.
Signing Out All PDC's at a Voice Terminal
Using this procedure will sign out all PDC's except the PDC
normally assigned to this voice terminal.
1. Lift the handset and listen for dial tone.
2. Dial **0,
3. Listen for confirmation tone and then hang up.
Display: The characters dialed, including **, appear on the
display screen.
48
Call Pickup
This feature enables you to answer calls that are ringing at
other stations without leaving the console. System 25
offers two types of call pickup: group (an assigned feature)
and directed (a fixed system feature). Picked up calls come
to the <LOOP> button where the code was entered. Call
Pickup is a one-way feature: Calls ringing at your console
cannot be picked up by other stations.
Picking Up a Call Within Your Call Pickup Group
1. Lift the handset and listen for dial tone.
2. Dial *70.
Picking Up a Call Outside Your Call Pickup Group
1. Lift the handset and listen for dial tone.
2. Dial *7 followed by the PDC of the ringing station
Display: When you dial a call pickup access code, it is
displayed on the screen. After you are connected to the
caller, the normal incoming call information replaces the
access code.
49
Direct Station Selection (DSS)
This feature allows you to place a call to a specific inside
station by pressing an assigned button. Two types of Direct
Station Selection can be administered to the console:
• Fixed DSS, which is programmed by the System
Administrator (this type is provided for numbers that
are called by all or many system users).
• Flex (flexible) DSS, which permits you to program any
inside numbers you want on buttons assigned for this
purpose.
Your DSS calls to other stations use the same loops as
other outgoing calls from the console. If the called party is
busy, you can activate a Busy-to-Idle Reminder. DSS calls
from other stations ring at your <LOOP> buttons. Unlike
Automatic Intercom, DSS does not require that the called
station have a corresponding button to answer the call.
For instructions on how to store Flex DSS numbers, see the
feature section titled Programming Numbers.
Placing a Call Using DSS
1. Lift the handset and listen for dial tone.
2. Press <DSS> or <FLEX DSS>.
Activating Busy-to-Idle Reminder
1. Do not lift the handset.
2. Press <DSS> or <FLEX DSS>.
• Your terminal will ring once when the other
person hangs up, and your call will be placed
automatically when you lift the handset.
Continued
50
DSS (Contd)
Display: When you press a <DSS> or <FLEX DSS>
button, the display shows the stored number and the name
associated with the number just as it does for any internal
call.
51
Hands-Free Answer on Intercom (HFAI)
The Hands-Free Answer on Intercom (HFAI) feature allows
you to answer inside calls without lifting the handset of the
console. For this feature to be operational, the System
Administrator must assign Auto Answer to a programmable
button with a status light. The <AUTO ANSWER> button
and the [HFAI] button must both be pressed in advance and
left on. You should turn off the HFAI feature when you
leave your office.
Picking up the handset during a hands-free call turns off the
HFAI light but does not disable the feature for subsequent
calls. If you wish to return to hands-free operation during
the call, press [SPEAKERPHONE] and hang up the handset.
Turning on the HFAI Feature
1. Press [HFAI].
• The light next to this button turns on.
2. Press <AUTO ANSWER>.
●
The light next to this button turns on.
Answering an Inside Call
1. Listen for the beep that announces a call
• The lights next to [SPEAKERPHONE] and
[MICROPHONE] turn on.
2. Begin speaking.
Note: To temporarily keep the calling party from
hearing you, press [MICROPHONE]. The light next to
this button will turn off. To resume your conversation
with the calling party, press [MICROPHONE] again.
Continued
52
HFAI (Contd)
The light next to this button will turn on.
Ending the Call
1. Press [SPEAKERPHONE].
●
The lights next to [SPEAKERPHONE] and
[MICROPHONE] turn off.
Turning Off the HFAI Feature
1. Press [HFAI].
• The light next to this button turns off.
2. Press <AUTO ANSWER>.
• The light next to this button turns off.
Display: The display for an HFAI call is exactly the same as
for any incoming inside call.
53
Incoming Calls Group
You may be in an Incoming Calls Group, also known as a
Direct Group Calling (DGC) group. Calls to an Incoming Call
Group are distributed among the group members. If you are
a member of a group, you can answer calls to the group on
your <LOOP> buttons in the same way as other incoming
calls. You can leave the group temporarily and return to it
by using the following procedures.
Leaving the Group Temporarily
1. Lift the handset and listen for dial tone.
2. Dial *4.
3. Listen for confirmation tone and then hang up.
Returning to the Group
1. Lift the handset and listen for dial tone.
2. Dial *6.
3. Listen for confirmation tone and then hang up.
Display: The access code you dial to leave or return to the
Incoming Calls Group is displayed on the screen until you
hang up.
54
Last Number Dialed
You can redial the last inside or outside number you dialed
(up to 16 digits) by using the <LAST # DIALED> button.
Numbers are stored in <LAST # DIALED> when you use
the following buttons or features to place a call:
• [CONFERENCE]
• <FACILITY>
• <LOOP>
• <REP DIAL>
• Speed Dialing
• [TRANSFER]
Numbers are not stored in <LAST # DIALED> when you
use the following buttons or features.
• <ACCT ENTRY>
• <AUTO ICOM>
• Call Accountability
• <DSS>
• <FLEX DSS>
Redialing a Telephone Number
1. Get dial tone for your call the same way you did the
last time. If you made the call on a <LOOP> button,
simply lift the handset. If you placed the call with a
<FACILITY> button, get dial tone by pressing the
same button again.
Continued
55
Last Number Dialed (Contd)
2. Press <LAST # DIALED>
3. Continue the call in the normal way.
Display: The display shows all the characters that were
dialed, including any access codes associated with pooled
facilities.
56
Manual Signaling
You can use a button to send an audible signal to another
voice terminal.
Sending a Manual Signal
1. Do not lift the handset.
2. Press <SIGNAL>.
Display: Manual signaling does not affect the current
display.
57
Placing Data Calls From Your Console
If your System Administrator assigned a <DATA> button to
your console, you can use it to place calls for your
associated data station.
Placing a Data Call
1. Turn on your data terminal.
2. Lift the handset and listen for dial tone.
3. If your data call is an outside call, press <DATA>.
4. Dial the data endpoint.
5. Listen for high-pitched answer tone.
6. Press <DATA> within 15 seconds of hearing answer
tone.
7. Hang up.
58
Programming Numbers
You can program <FLEX DSS>, <REP DIAL>, and Personal
Speed Dialing codes. While only PDC's can be programmed
into <FLEX DSS> buttons, strings of numbers and special
characters may be programmed into <REP DIAL> buttons
and Personal Speed Dialing codes (maximum of 28
characters).
The first part of this subsection describes, with examples,
the use of special characters in numbers to be stored
(programmed) in <REP DIAL> buttons and Personal Speed
Dialing codes (#20 through #26).
The remaining part of this subsection gives instructions on
how to actually program numbers.
Special Characters
You may use the * and the # for various purposes when
you program numbers. The * may be used as a 1.5 second
pause or as an actual * character. The # may be used as
an actual # character, as the start of a System Speed
Dialing code, or as the start of end-to-end signaling.
Special characters cannot be stored in <FLEX DSS>
buttons.
Using * For Pausing
An * (by itself) will produce a 1.5 second pause.
For example, if you program 9*5557023, this means 9 (1.5
second pause) 5557023 to the system.
Continued
59
Programming Numbers (Contd)
Using * as an Actual * Character
If you wish to program an * as an actual * character, you
must place a # before the *
For example, you may wish to program the Feature Access
Code *7O into <REP DIAL>:
Programmed characters: #*70.
Meaning: *70.
Using # as an Actual # Character
If you wish to use a # as an actual # character, you must
place two #’s in the stored number.
For example, you may wish to store a Call Accountability
Feature Access Code, ## PDC, on <REP DIAL>:
Programmed characters: ####2753.
Meaning: ##2753.
Using # with System Speed Dialing Codes
When you wish to have a System Speed Dialing Code as
part of your stored number, you should use a single # for
the code.
For example, you may wish to program the System Speed
Dialing Code #100 into <REP DIAL>:
Programmed characters: #100.
Meaning: System Speed Dialing Code #100.
Using #3 to Start End-to-End Signaling
When you place a #3 within a stored number, you tell the
system to start end-to-end signaling.
Continued
60
Programming Numbers (Contd)
For example, you may wish to store in a <REP DIAL> both
a telephone number (555-4444) and an identification code
that should be transmitted directly to the far end (12345):
Programmed characters: 9*5554444**#312345.
Meaning: 9 (1.5 second pause) 5554444 (3 second
pause) (start end to end signaling) 12345.
Programming Your Buttons and Personal Speed Dialing
Codes
Use the following procedure to program a new number or a
new number over an old number.
Note: To remove an old number and not replace it with a
new one, simply enter 0 when instructed to dial the number
to be programmed.
1. Lift the handset and listen for dial tone.
2. Dial #4.
3. Dial the number you wish to program.
4. To indicate where this number should be stored, press
the <FLEX DSS> or <REP DIAL> button or dial the
Personal Speed Dialing code (#20 through #26).
5. Listen for confirmation tone and dial tone, then hang
up.
Display: The display shows the characters entered.
61
Recall
If your company uses certain Central Office features, the
[RECALL] button may be used to access these features.
Check with your System Administrator for a description of
available features, access codes, and procedures.
62
Repertory Dialing
You can program telephone numbers, account codes, or
feature access codes into <REP DIAL> buttons and then
dial the programmed numbers by pressing the buttons. For
instructions on how to store Rep Dial numbers, see the
feature section titled Programming Numbers.
Placing a Call Using Repertory Dialing
1. Lift the handset and listen for dial tone.
2. Press <REP DIAL>.
Display: The display shows all the characters stored on the
button.
63
Speakerphone
The Speakerphone feature allows you to answer and place
calls and carry on conversations without lifting the handset.
Pressing the [SPEAKERPHONE] button is equivalent to lifting
the handset.
You can switch from speakerphone operation to handset
operation by simply Iifting the handset and continuing the
call. The [SPEAKERPHONE] and [MICROPHONE] lights turn
off. To return to speakerphone operation, press
[SPEAKERPHONE]. Then hang up the handset.
Placing a Call Without Lifting the Handset
1. Press [SPEAKERPHONE].
• The lights next to [SPEAKERPHONE] and
[MICROPHONE] turn on.
2. Dial the call in the normal way.
3. When the called party answers, begin talking.
Note: To temporarily keep the other party from
hearing you, press [MICROPHONE]. The light next to
this button will turn off.
To resume your conversation with the other party,
press [MICROPHONE] again. The light next to this
button will turn on.
Answering a Call Without Lifting the Handset
1. Press [SPEAKERPHONE].
• The lights next to [SPEAKERPHONE] and
[MICROPHONE] turn on.
Continued
64
Speakerphone (Contd)
2. Talk to the caller by speaking toward the console in a
normal voice.
Note: To temporarily keep the other party from
hearing you, press [MICROPHONE]. The light next to
this button will turn off.
To resume your conversation with the other party,
press [MICROPHONE] again. The light next to this
button will turn on.
Ending a Call
1. Press [SPEAKERPHONE].
• The green lights next to [SPEAKERPHONE] and
[MICROPHONE] turn off.
Display: The display for a speakerphone call is exactly the
same as for any outgoing call.
65
Speed Dialing
Speed Dialing allows you to use dialing codes to dial
telephone numbers or enter account codes. There are two
kinds of speed dialing: System and Personal. System speed
dialing codes (#100 through #189) are programmed by the
System Administrator and are used for numbers that are
frequently called by several people in your company.
Personal speed dialing codes (#20 through #26) allow you
to program seven personal numbers. Check with your
System Administrator to see if you have this feature.
For instructions on how to store Personal Speed Dialing
numbers, see the feature section titled Programming
Numbers.
Placing a Call Using Speed Dialing
1. Lift the handset and listen for dial tone.
2. Dial the speed dialing code, including the #.
Display: The dialed code is displayed.
66
Transfer
If you use [TRANSFER] on the SLAC to extend calls,
unanswered and busy calls will not be returned to your
console and may be lost.
Under certain circumstances, you may use [TRANSFER] to
connect an incoming trunk call to another trunk. See your
System Administrator for more information.
Transferring a Call
1. Press [TRANSFER] and listen for dial tone.
• The light next to the <LOOP> button of the heId
call winks.
2. Dial the full telephone number, including a facility
access code or ARS access code, or press a
<FACILITY> button to get into a pooled trunk-group,
then dial the telephone number.
Note: If you misdial the number, return to the held
party by pressing the button next to the winking light.
Then return to Step 1 and continue.
3. If you do not want to announce the call, simply hang
up. Otherwise, announce the call and then hang up to
complete the transfer.
Note: If the called party does not answer, press the
button next to the winking light to return to the held
call.
67
GLOSSARY
account code
entry
feature that allows you to assign account
codes to calls to charge them to specific
customers, clients, or business cases.
alarm
feature that warns you of system
problems.
assigned
button
a button that may be assigned an optional
feature; also called a programmable
button.
attendant
message
waiting
feature that allows you to turn on
message waiting lights at other voice
terminals.
automatic
intercom
feature that allows two people to each
have a dedicated button to call each other.
basic console
a BIS voice terminal with 16-character
display. You can place and answer calls
and access both Attendant and standard
multiline features.
Continued
68
Glossary (Contd)
busy-to-idle
reminder
feature that allows you to be notified
automatically when a person or trunk is
available.
call
accountability
feature that allows you to make calls at
another voice terminal and have them
charged to your PDC.
call coverage
feature that allows system users to have
their calls answered by someone else.
call following
feature that allows a voice terminal user
to direct incoming calls to another voice
terminal or to the console.
call pickup
feature that allows you to answer calls
ringing at another voice terminal.
camp-on
see waiting call.
cancel
feature that allows you to return to the
caller when the called party does not
answer.
conference
feature that allows you to have more than
one other party on a call.
Continued
69
Glossary (Contd)
confirmation
tone
three short tones that indicate an action
was accepted and you can proceed to the
next step.
data call
feature that allows you to place a data
call from your console and then transfer
the call to your data terminal.
DDC
(data dial code) extension number assigned
to a data terminal.
DGC
see Incoming Calls Group.
DSS
(direct station selection) feature like
automatic intercom except that the person
receiving the call does not need a separate
button. Fixed DSS buttons are
programmed by the System Administrator
while you can program flexible DSS
buttons.
DXS buttons
(direct extension selector buttons) the
(smaller) buttons on the Selector Console
that are used to direct the call to a
specific PDC.
Continued
70
Glossary (Contd)
extending
procedure followed by Attendant in setting
up a connection between an incoming
caller and another party inside or outside
the system.
fast busy
tone
(reorder tone) repeating on/off tone that
indicates the number or access code
dialed was busy, misdialed, or restricted.
feature
access code
sequence of characters (digits, “*”, or
“#”) that allows you to access System 25
features.
fixed button
button that has a fixed feature and label
(not programmable).
fixed feature
standard feature that is available to every
voice terminal and console.
group select
buttons
the (larger) buttons on the bottom row of
the Selector Console that allow you to
select the proper group of PDC's.
hold
feature that temporarily suspends a call.
Continued
71
Glossary (Contd)
incoming
calls group
specific group of voice terminals to which
incoming calls are directed (also referred
to as direct group calling [DGC] group).
inside call
call between two (or more) System 25
voice terminals (signaled by one long ring)
loop
voice link that carries all incoming and
outgoing calls between the console and
the system switch.
loop button
specific appearance of a loop at the
console; used for answering and placing
calls.
manual
signaling
feature that sends an audible alert to
another voice terminal without calling that
voice terminal.
message
waiting
see Attendant Message Waiting
night service
feature that allows you to redirect
incoming calls either to a bell or
preassigned voice terminals when you
leave for the night.
Continued
72
Glossary (Contd)
off-hook
voice terminal condition in which either the
handset has been removed from its cradle
(releasing the switchhook) or the
Speakerphone is turned on.
on-hook
voice terminal condition in which the
handset is in its cradle (depressing the
switch hook) and the Speakerphone is
turned off.
outside call
call between a System 25 voice terminal
and another voice terminal not connected
to System 25. Outside calls are made
over Central Office or other trunks.
outside line
a line to the Central Office (or other
system). Outside lines may be accessed
by dialing an access code.
paging
feature that allows you to access paging
equipment from System 25 voice
terminals.
park
feature like hold except that it allows you
to answer the parked call from any voice
terminal.
Continued
73
Glossary (Contd)
PDC
(personal dial code) extension number
assigned to an individual and normally
associated with the voice terminal at the
person’s desk. Floating PDC's are not
associated with any particular voice
terminal and can be used only when they
are signed in at a voice terminal.
position busy
feature that allows you to have calls that
come to your console (position) sent to
the other Attendant (if one exists) or to a
predetermined backup voice terminal.
preferred
route tone
five short tones which indicate the outside
call you have just placed is waiting to go
over the most preferred route (as
determined by the System Administrator).
You can either wait by staying off-hook or
hang up and try again later.
prime line
preference
feature that allows a voice terminal to
automatically select a preassigned button
when you lift the handset to place a call.
program
process of storing a telephone number,
account code, or PDC so you can later dial
by pressing a single button or dialing code.
Continued
74
Glossary (Contd)
queue
an ordered sequence of calls waiting at
the system switch to be directed to the
attendant console for processing.
release
feature that separates you from a call
being extended and frees you to handle
another call.
repertory
dialing
feature that allows you to program a
telephone number (or account code) into
an assignable button and then dial by
pressing that button.
ringback tone
repeating on/off tone that indicates that
the number you dialed is ringing.
ringing line
preference
feature that allows a voice terminal to
automatically select the ringing line when
you lift the handset to answer a call.
selector
console
an adjunct to the basic console that
allows you to quickly select a PDC when
extending a call rather than dial the full
number.
send all calls
feature that allows a voice terminal user
to direct all incoming calls to a coverage
position.
Continued
75
Glossary (Contd)
speed dialing
feature that allows you to place a call (or
enter an account code) by dialing # and a
two- or three-digit code.
start
feature that initiates the extension of a
call to a desired PDC.
system
administrator
person responsible for assigning features
and overseeing System 25 operation. (The
person to talk to when questions or
problems arise.)
system
switch
the central digital electronic unit that
provides control, switching, memory, and
monitoring functions for System 25.
test
feature that allows you to test the lights
and ringer on your basic console and lights
on your selector console.
waiting call
feature that allows you to notify a busy
voice terminal of an incoming call (also
referred to as camp-on).
76
AT&T System 25
QUICK REFERENCE CARD=
Switched Loop Attendant Console
User Guide
SYSTEM SPEED NUMBERS
CODE
TELEPHONE NUMBER
DIALING CODES
CODE
DESCRIPTION
Your PDC
Your Accoutn Code(s)
Your DDC
Facility Access Code
PERSONAL SPEED DIALING NUMBERS
CODE
#20
TELEPHONE NUMBER
Paging Access Code
#21
#22
#23
Call Park PDC(s)
#24
#25
#26
(See Features list on other side.)
AT&T System 25
QUICK REFERENCE CARDSwitched Loop Attendant Console
User Guide
FEATURE ACCESS CODES
CODE
*70
*7 PDC
*5
*8 PDC
*4
*6
#4
**PDC
PDC
**PDC 0
**0
##PDC
FEATURE
ToAnswer a Call Ringing at at Voice Terminal in Your Call Pickup Group
To Answer a Call Ringing at Any Other Voice Terminal
To Park a Call
To Pick Up a Parked Call
To Temporarily Leave an Incoming Calls Group
To Return to an Incoming Calls Group
To Program Personal Speed Dialing Numbers
To Sign in Your PDC
(for Receiving Calls)
To Sign Out Your PDC
To Sign Out All PDC's
To Make a Call From Another Voice Termianl but Charge it to Your PDC
(See Dial Code list on other side.)