Vodafone Mobile Broadband USB Stick User guide

User Guide
Vodafone Mobile
Broadband USB Stick
K4201
Designed
by Vodafone
Welcome
to the world of mobile communications
1
2
3
Welcome
Set up your USB Stick
Windows 8 installation and
user experience
4 Connection window
5 QuickStart window layout
6 QuickStart view: Current
network panel
7 SMS view
8 Account view
9 USB Stick LED lights
10 Hints and tips
14 Glossary
Welcome
Your new Vodafone Mobile Broadband USB Stick connects your
computer to the internet over the Vodafone mobile phone
network. The Vodafone QuickStart technology built into the
device lets you connect quickly, simply and easily.
Browse the web
You can now access the web and any other internet service
wherever there’s a mobile phone network.
Pick up emails
Keep up to date with your emails, wherever you are.
Send and receive SMS text messages
You can send and receive SMS text messages straight from your
computer. The SMS application provides an easy way to view
messages, write new ones, and manage them.
System Requirements
To use this USB Stick and the Vodafone Mobile Broadband
application, you need:
– A computer running Microsoft® Windows® 8, Windows® 7
(SP1 recommended), Windows Vista™ (SP2 recommended), or
Windows® XP (SP3 recommended), or an Apple Mac running
Note:
Linux users can access
Mac OS® X 10.5 (Intel®), 10.6 or 10.7 (all with latest updates),
the Vodafone Mobile
or a computer running Linux Ubuntu 11.10/10.10/10.04,
Broadband application
openSUSE 11.4/11.3, Fedora 16/14, Debian 6.0/5.0, Mandriva
by entering either of the
2010.2, Red Flag 7.0. There may be some limitations in the
following addresses into
your browser: http://
Linux implementation.
VodafoneMobile.vmb or
– A USB socket
http://192.168.9.1.
– Administrator rights on your computer.
1
Set up your
USB Stick
Note: Some computers
may be set up to
prevent automatic
installation of the VMB
Lite service from your
USB Stick. In this case,
follow the steps in the
hints and tips section
to manually install the
VMB Lite service on your
computer.
On a Windows 8 PC
the user experience is
slightly different. This is
explained on the next
page.
2
Step 1
Slide the front cover off the USB Stick, and insert your SIM as
shown.
Step 2
Important. If you have an earlier version of the VMB software
on your computer, you must un-install the VMB software
completely and re-boot your PC before inserting this USB Stick.
Step 3
Plug the USB Stick firmly into your computer’s USB port.
You should see a progress bar whilst the Vodafone Mobile
Broadband service is installed on your computer from the
USB Stick. Once setup is complete, the Vodafone Mobile
Broadband application is started automatically, and you are
connected to the Vodafone network (if a PIN is required you
will see a popup screen requesting it before you can connect).
The LED on the USB Stick will change from flashing to solid, and
you will see 2 popup screens.
Windows 8
installation
and user
experience
On a Windows 8 PC the Mobile Broadband user experience is
slightly different as the mobile network connectivity is managed
within the Windows 8 operating system. When you plug in the
USB Stick, you need to open the ‘charms’ (Search, Share, Start,
Device and Settings), and select Settings > Networks (or Your
Wi-Fi Network Name) > Mobile Broadband.
Select Connect Automatically if required, then click Connect.
Initially the Connection Manager will show ‘Get recommended
app’ and this will change to ‘View my account’ when the Mobile
Broadband application has been automatically downloaded by
Windows 8.
Note:
The Mobile Broadband
application can be
launched by selecting
the application Tile or
View My Account Link in
the Networks area of the
Settings charm
3
Connection
window
Note: Once setup
is complete, you
can always access
the Vodafone
Mobile Broadband
application when
your USB Stick
is inserted into
your computer by
clicking the desktop
icon
1
Connect/Disconnect
Connect to the internet via the mobile phone network or
Wi-Fi, to browse the web or use email
2
Status
Check the status of the current connection
3
Shortcuts
Select services, applications and tools
4
Menu bar
Device and network settings and diagnostics, SMS
functionality, manage your account.
5
Help
View Help topics
6
Always Best Connected
Configure connection preferences
5
4
6
2
3
4
1
QuickStart
window
layout
1
Navigation tabs – Select QuickStart, SMS or Account view
2
Navigation bar – Select an area within each view
3
Current network panel – Status of mobile broadband
network connection
4
Content area – Content for current area
5
Context help – Context-sensitive help for current area
(scroll down)
6
Language selection – Defaults to browser language
1
Note: Every window
in the QuickStart
application has this
same standard layout.
Context-sensitive
help for each window
is always available
at the bottom of the
window.
Sometimes an
additional Menu bar
will appear on the left
of the window
6
2
3
4
5
In the QuickStart view Settings area you can:
– Set options for automatic connection to the mobile network
– Specify the SIM PIN number (if required by your network)
– Set other options via the Menu bar on the left-hand side of the
window.
5
QuickStart
view: Current
network panel
Note: Whenever you
insert your USB Stick
into your computer
you are connected to
the mobile network.
If you are running
Linux you will need
to open the browser
manually.
Automatic network
connection can be
disabled from the
Settings area in the
QuickStart view.
The QuickStart
application can also
be accessed from
the Vodafone Mobile
Broadband desktop
icon.
6
The Current network panel appears on the right-hand side
of every screen within the QuickStart application. ‘Roaming
network’ is displayed when you are roaming on another
operator’s network, or ‘Home network’.
Mobile number – Shown if permitted by your network operator
Signal – More bars indicates better mobile broadband network
signal
Status – Tick when connected to network; Cross when not
connected
Network – Name and type of currently connected network
Time connected – For current connection to network
Total volume – Approximate cumulative data usage
Up / Down – Approximate connection speed: ‘Up’ to the
network from your computer, and ‘Down’ from the network
SMS view
The SMS view has six options on the Navigation bar covering
all messaging functions: Inbox, Write, Sent, Draft, Settings
and Help.
Note: When you
select the checkbox
in the title bar of the
Inbox, Sent folder
or Draft folder, all
messages in that
folder are selected.
This is useful if
you want to delete
multiple messages.
It is not possible to
forward multiple
messages.
In the Settings area
you can select or
de-select the SMS
preview in the
QuickStart view.
7
Account
view
The Account view has three options on the Navigation bar:
Account details, Account type and Help. For prepaid account
customers there are two additional options: Balance and
TopUp.
For prepaid accounts, the Balance area shows your current
account balance. Click the Refresh button to update the
balance value. The TopUp area allows you to top up a prepaid
account balance using either a voucher, or a credit or debit card.
Note: The options
that are displayed on
the Navigation bar
are dependent on the
account type selected.
8
USB Stick LED
lights
The LED light on your USB Stick shows which kind of mobile
network has been found, and whether the USB Stick is
connected to that network.
Green blinking
A GPRS network has been found – you could connect
Green solid
Connected via GPRS
Blue blinking
A 3G network has been found – you could connect
Blue solid
Connected via 3G
Light blue solid
Connected via 3G Broadband.
Signal strength
The strength of the mobile or Wi-Fi network signal is shown
by the symbol to the left of the Connect button, and by the
icon in the Windows Notification area.
The more bars that are filled in, the better the signal quality.
At least one bar must be filled in order to connect.
9
Hints and tips
Note: The correct
software has the
“Vodafone Mobile
Broadband with
QuickStart” splashscreen, and you
should be able
to access all the
functions referenced
in this QSG by clicking
on the Vodafone
Mobile Broadband
desktop icon.
10
Install problems on PC with older version of VMB
If you had a problem installing the software (the symptoms
could be any of the following):
– a new desktop icon for VMB was not created on your
desktop, or
– when you run VMB from the desktop shortcut you do not
get a new software splash screen displayed which says
“Vodafone Mobile Broadband with QuickStart”, or
– when you insert the device you do not see it appear as a CD
ROM device on your computer, or
– when running VMB you receive a “Device Not Detected”
message.
The cause of the problem could be an issue with an
incomplete un-install of an earlier version of the Vodafone
Mobile Broadband software already installed for an older
device. This problem may appear on all PCs with Windows
operating systems. It should not occur on Apple devices.
Vodafone have developed a clean-up tool to remove the old
version of the software correctly, it is available from
www.support.vodafone.com/vmb_cleanup.
Download the clean-up tool and unzip the files. After
removing the current VMB software (remove using Windows),
run the clean-up tool (VmbCleanup.exe) and select all
3 options – Settings, Data and Device Registration. Re-boot
your PC and then insert your new USB Stick, and the correct
VMB software should install automatically.
Vodafone Mobile Broadband software manual installation
On Microsoft Windows computers
Plug your USB Stick into your computer
– Right-click on the VMB Lite 10.* drive in ‘My Computer’
(Start menu>Computer on Vista and Windows 7)
– Select ‘Open’ or ‘Explore’
– Double-click the file called setup_vmb_lite.exe on your
USB Stick
– You will see a progress bar.
It may take a few minutes to set up your USB Stick, but
once setup is complete, the Vodafone Mobile Broadband
application will start and automatically connect you to the
mobile network. If for some reason the application does not
start, select Vodafone Mobile Broadband from the Windows
Start menu, or double-click the Vodafone Mobile Broadband
desktop icon.
On Mac OS X computers
When you plug your USB stick in for the first time, a disk
named Vodafone Mobile Broadband will popup on your
desktop. Double click on the Vodafone Mobile Broadband
app to start installation. You will be asked to select your
account type during this process. Vodafone Mobile
Broadband will start automatically after installation.
11
The application won’t install on Windows
If the software does not install, or the install progress bar
keeps looping
From the Windows Start menu, select – Settings>
Control Panel>System>Hardware>Device Manager
– Expand ‘Universal Serial Bus Controllers’
– Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’
– If your devices are not reloaded, select ‘Scan for Hardware
changes’ from the ‘Action’ menu.
Cannot open QuickStart application window
The following things may prevent you from opening the
Vodafone QuickStart application window by double-clicking
the desktop shortcut:
– Your computer already has a connection via an ethernet
LAN cable
– Your computer already has a connection via a Wi-Fi network
– You may be using a VPN (Virtual Private Network).
Unplugging the LAN cable, switching off Wi-Fi on your
computer, or exiting your VPN , and then re-inserting the
USB Stick, or re-starting the PC may solve the problem.
12
Note: If you can
see the application
window in your
browser, you can
find more hints
and tips in the Help
area. Selecting the
Help option on the
Navigation bar in
any view, and then
‘Diagnostics’ in
the Menu bar, may
help you to identify
a problem. This
area also shows
information that
may be required if
you need to contact
Support at your
mobile network
operator. Select
‘Support’ from the
Menu bar for more
information and local
support.
No network can be found
Change your physical location: in a building, move closer to a
window, move higher up, or go outside
– Open the QuickStart application window
– Select the Settings heading on the Navigation bar
– Select the Network entry in the Menu bar on the left
– Click ‘Search’ to search for available networks
– See if you can connect to one of the allowed networks
listed
– Click ‘Save’ to save your change
– If you are abroad, contact Support, and check that data
services and roaming are enabled on your account.
Re-installing the software
If you want to re-install the software from the USB Stick, you
need to first delete the Vodafone Mobile Broadband Service
software from your computer.
– From the Windows Start menu, select Settings>
Control Panel>Add or Remove Programs (XP) or Programs
and Features (Windows 7)
– Run the Vodafone Mobile Broadband Uninstaller
– Re-insert your USB Stick and the software will re-install.
13
No connection can be opened (1)
– Check the device status (click on desktop shortcut, select
the QuickStart tab, Help on Settings bar, and select
Diagnostics from the menu). This may indicate the source
of the problem.
No connection can be opened (2)
Wait a few minutes and try to connect again. This is most
often a temporary problem, especially if an ‘Error 631’ or
‘Error 619’ isreferenced. If the problem persists, please call
Support.
– Close the application window and then re-open it
– Re-start your computer
– Open the QuickStart application window
– Select the Settings heading on the Navigation bar
– Select the Network entry in the Menu bar on the left
– Check which option is selected. If the option is set to a
‘Preferred’ option, set it to an ‘Only’ option
– Click ‘Save’ to save your change
– If you are using a VPN (Virtual Private Network), contact the
administrator of your VPN
– Select the Account tab
– Select the Account type heading in the Navigation bar
– Check that the type of account you have with your mobile
network operator is selected in the drop-down menu.
14
Glossary
Bearer Communication method used for data transport over the mobile
network, eg. 3G Broadband, HSPA, 3G, etc.
Built-in data card Mobile data card built into notebook computer. Enables data
connections over the mobile phone network.
USB stick A device for your computer that you can use to open a data
connection over the mobile phone network.
EDGE An enhancement to the GPRS bearer offering higher speeds,
although not as fast as 3G Broadband.
GPRS The General Packet Radio Service is a bearer offering higher data
speeds than GSM, on which it is based.
GSM Global System for Mobile Communication.
Home network The network of the mobile operator who provided your SIM.
HSPA High-Speed Packet Access bearer, enhancing 3G, including both
HSUPA (Uplink) and HSDPA (Downlink).
HSUPA High-Speed Uplink Packet Access bearer.
3G The third-generation mobile phone service, as UMTS (Universal
Mobile Telecommunications System) is also known, is a bearer
providing higher data speeds.
3G broadband The latest enhancement to the 3G bearer.
Roaming You can use your mobile device on any other mobile network
that has a roaming agreement with your operator, whether in
your country or abroad.
SIM Your Subscriber Identity Module is the postage-stamp-sized chip
that you will have received together with your mobile contract.
Your SIM has gold contacts on one side.
15
The term Mobile Broadband together with the
‘birds’ design is a trademark of GSMC Limited.
© Vodafone 2013. Vodafone and the
Vodafone logos are trade marks of
the Vodafone Group. Any product or
company names mentioned herein
may be the trade marks of their
respective owners.
Product Code:
K4201 01/13_en_GB