Owner’s Guide
and
Installation Instructions
Electric Heavy Duty
Water Heater
This water heater must be installed and serviced by a qualified person.
Please leave this guide with a responsible officer.
PATENTS
This water heater may be protected by one or more patents or registered designs.
®
TRADEMARKS
Registered trademark of Rheem Australia Pty Ltd.
TM
Trademark of Rheem Australia Pty Ltd.
NOTE: Every care has been taken to ensure accuracy in preparation of this publication.
No liability can be accepted for any consequences, which may arise as a result of its application
CONTENTS
RESPONSIBLE OFFICER – We recommend you read pages 4 to 13.
The other pages are intended for the installer but may be of interest.
About Your Water Heater ............................................................................................................ 4
Regular Care ................................................................................................................................ 7
Water Supplies............................................................................................................................. 9
Save A Service Call ................................................................................................................... 12
Installation .................................................................................................................................. 14
Connections – Plumbing .......................................................................................................... 20
Connections – Electrical ........................................................................................................... 22
Multiple Installations ................................................................................................................. 24
Commissioning .......................................................................................................................... 28
Draining The Water Heater ....................................................................................................... 29
Warranty ..................................................................................................................................... 31
3
ABOUT YOUR WATER HEATER
WATER HEATER APPLICATION
This water heater is designed for the purpose of heating potable water. Its use in an application other than
this may shorten its life.
MODEL TYPE
®
The Rheem Heavy Duty Electric water heater model you have chosen
can be installed indoor or outdoor and is either a 50 litre or 315 litre
model. The 50 litre has three heating units and the 315 litre has either
three or six heating units.
Water is stored in a vitreous enamel lined steel cylinder and heated by
either 3 or 6 electric immersion heating units. The temperature is
controlled by thermostats. Automatic safety controls are fitted to the
water heater to provide safe and efficient operation.
MAINS PRESSURE
The water heater is designed to operate at mains pressure by
connecting directly to the mains water supply. If the mains supply
pressure in your area exceeds that shown on page 15, a pressure
limiting valve must be fitted. The supply pressure should be greater
than 350 kPa for true mains pressure operation to be achieved.
HOW HOT SHOULD THE WATER BE?
The water heater has a minimum temperature setting of 60°C and a
maximum recommended thermostat setting of 75°C – 613050, 77°C –
613315, 82°C – 616315. Refer to “Temperature Adjustment” on
page 5.
maximum recommended
thermostat setting
616315 – 82°C
613315 – 77°C
613050 – 75°C
The water heater can provide hot water at sanitising temperatures.
To meet the requirements of the National Plumbing Standard the
temperature of the stored water must not be below 60°C.
If this water heater is installed as an in-series booster water heater as
part of a solar water heating system, to maximise solar contribution it is
recommended the thermostats are set at 60°C, unless sanitising
temperatures are required.
minimum recommended
stored water temperature
and minimum thermostat
setting
maximum recommended
supply temperature to
bathrooms, ensuites and
public areas
Note: AS 3498 requires that a water heater provides the means to
inhibit the growth of Legionella bacteria in potable water. This water
heater can satisfy this AS 3498 requirement provided it is energised
and the thermostat setting is 60°C or higher, including when it is used
as an in-series booster water heater for a solar water heater.
HOTTER WATER INCREASES THE RISK OF SCALD INJURY
This water heater can deliver water at temperatures which can cause scalding. Check the water temperature
before use, such as when entering a shower or filling a bath or basin, to ensure it is suitable for the
application and will not cause scald injury.
We recommend and it may also be required by regulations that an approved temperature limiting device be
fitted into the hot water pipe work to the bathing and public areas when this water heater is installed. This will
keep the water temperature below the maximum permitted by AS/NZS 3500.4 to these areas. The risk of
scald injury will be reduced and still allow hotter water to the kitchen, laundry and other areas requiring
sanitising temperatures.
4
ABOUT YOUR WATER HEATER
THERMOSTATS
The thermostats automatically control the electricity supply to the heating units so a constant temperature is
maintained. The thermostats and their protective over temperature cut out are mounted inside the front cover
of the water heater. There is no need to switch the water heater off when it is not in use. The thermostats are
fully automatic and power is only used when heating is required.
TEMPERATURE ADJUSTMENT
The water heater features tradesperson adjustable thermostats. They require a licensed tradesperson to
make any temperature adjustments. We advise the thermostats are adjusted to the lowest temperature
setting that meets your needs, especially if there are young children or elderly people in the premises. Refer
to “Hotter Water Increases the Risk of Scald Injury” on page 4.
WARNING
This water heater is only intended to be operated by persons who have the experience or the knowledge and
the capabilities to do so. This water heater is not intended to be operated by persons with reduced physical,
sensory or mental capabilities i.e. the infirm, or by children. Children should be supervised to ensure they do
not interfere with the water heater.
This water heater uses 240 V AC power for the electrically operated components. The removal of the front
cover will expose 240 V wiring. It must only be removed by a qualified person.
SAFETY
This water heater is supplied with a thermostat, an over-temperature cut-out, and a combination temperature
pressure relief valve. These devices must not be tampered with or removed. The water heater must not be
operated unless each of these devices is fitted and is in working order.
The operation of the over-temperature cut-out on the thermostat indicates a possibly dangerous situation. If
the over-temperature cut-out operates, it must not be reset and the water heater must be serviced by a
qualified person.
If the electrical conduit to the water heater is damaged, it must be replaced by a qualified person in order to
avoid a hazard. Phone Rheem Service or their nearest Accredited Service Agent to arrange for an
inspection.
Warning: For continued safety of this water heater it must be installed, operated and maintained in
accordance with the Owner’s Guide and Installation Instructions.
The Rheem warranty may not cover faults if relief valves or other safety devices are tampered with or
if the installation is not in accordance with these instructions.
PRECAUTIONS
Where damage to property can occur in the event of the water heater leaking, the water heater must be
installed in a safe tray. Construction, installation and draining of a safe tray must comply with AS/NZS 3500.4
and all local codes and regulatory authority requirements.
The water heater must be maintained in accordance with the Owner’s Guide and Installation Instructions.
Refer to “Regular Care” on page 7 and to “Anode Inspection and Replacement” on page 10.
If this water heater is to be used where an uninterrupted hot water supply is necessary for your application or
business you should ensure that you have back up redundancy within the hot water system design. This
should ensure the continuity of hot water supply in the event that this water heater were to become
inoperable for any reason. We recommend you seek advice from your plumber or specifier about your needs
and building back up redundancy into your hot water supply system.
5
ABOUT YOUR WATER HEATER
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater:
Switch off the electrical supply at the isolating switch to the water heater(s).
Close the cold water isolation valve on the cold water line to the water heater(s) to shut down the entire
system, or;
Close the isolation valves on the cold and hot water branches to shut down an individual water heater in
a bank.
TO TURN ON THE WATER HEATER
Open the isolation valves fully on the cold and hot water branches to the water heater(s) installed in a
bank.
Open the cold water isolation valve on the cold water line to the water heater(s). Air will be forced out of
the taps.
Switch on the electrical supply at the isolating switch to the water heater(s).
HOW DO I KNOW IF THE WATER HEATER IS INSTALLED CORRECTLY?
Installation requirements are shown on pages 14 to 19. The water heater must be installed:
by a qualified person, and
in accordance with the installation instructions, and
in compliance with Standards AS/NZS 3500.4, AS/NZS 3000 and all local codes and regulatory authority
requirements.
In New Zealand the installation must also conform with the New Zealand Building Code.
VICTORIAN CUSTOMERS
Notice to Victorian Customers from the Victorian Plumbing Industry Commission. This water heater must be
installed by a licensed person as required by the Victorian Building Act 1993.
Only a licensed person will give you a Compliance Certificate, showing that the work complies with all the
relevant Standards. Only a licensed person will have insurance protecting their workmanship for 6 years.
Make sure you use a licensed person to install this water heater and ask for your Compliance Certificate.
DOES THE WATER CHEMISTRY AFFECT THE WATER HEATER?
The water heater is suitable for most public water supplies, however some water chemistries may have
detrimental effects on the water heater, its components and fittings. Refer to “Water Supplies” on page 9.
If you are in a known harsh water area or you are not sure of your water chemistry, have your water checked
against the conditions described on pages 9 to 11.
HOW LONG WILL THE WATER HEATER LAST?
The water heater is supported by a manufacturer’s warranty (refer to page 31). There are a number of
factors that will affect the length of service the water heater will provide. These include but are not limited to
the water chemistry, the water pressure, the water temperature (inlet and outlet) and the water usage
pattern. Refer to “Precautions” on page 5.
6
REGULAR CARE
MINOR SIX MONTH MAINTENANCE
It is recommended minor maintenance be performed every six months by a responsible officer.
The minor maintenance includes:
Operate the easing lever on the temperature pressure relief valve. It is very important you raise and
lower the lever gently. Refer to “Temperature Pressure Relief Valve” on page 8.
Warning: Exercise care to avoid any splashing of water, as water discharged from the drain line will
be hot. Stand clear of the drain line’s point of discharge when operating the valve’s lever.
Operate the easing lever on the expansion control valve (if fitted). It is very important you raise and
lower the lever gently. Refer to “Expansion Control Valve” on page 8.
Check the drain line from the safe tray (if one is installed) is not blocked.
MAJOR FIVE YEAR SERVICE
It is recommended a major five year service be conducted on the water heater. The service must be
conducted by a qualified person. Phone Rheem Service or their nearest Accredited Service Agent.
Note: The five year service and routine replacement of any components, such as the anode and relief
valve(s), are not included in the Rheem warranty. A charge will be made for this work. Only genuine
replacement parts should be used on this water heater.
The major service includes the following actions:
Replace the temperature pressure relief valve.
Inspect and flush the expansion control valve (if fitted). If required, replace the valve.
Inspect and if required, replace the anode.
If the anode is not replaced, it should be replaced within three years of this service (refer to “Anode
Inspection and Replacement” on page 10).
Check the electric heating units for excessive calcium build up or corrosion and replace if necessary.
Drain and flush the water heater if required.
In commercial applications where large volumes of hot water are used, sediment may build up on the
bottom of the cylinder. In extreme cases, particularly in areas of high water sediment, draining and
flushing out may be necessary.
Visually check the unit for any potential problems.
Inspect all connections.
Check the drain line from the safe tray (if one is installed) is not blocked.
Note: The water heater may need to be drained during this service. After the completion of the service, the
water heater will take some time to reheat the water. Depending upon the power supply connection, hot
water may not be available until the next day.
7
REGULAR CARE
TEMPERATURE PRESSURE RELIEF VALVE
This valve is near the top of the water heater and is essential for its
safe operation. It is possible for the valve to release a little water
through the drain line during each heating period. This occurs as the
water is heated and expands by approximately 1/50 of its volume.
Continuous leakage of water from the valve and its drain line may
indicate a problem with the water heater (refer to “Temperature
Pressure Relief Valve Running” on page 13).
Warning: Never block the outlet of this valve or its drain line for
any reason.
Operate the easing lever on the temperature pressure relief valve
once every six months. It is very important you raise and lower
the lever gently.
DANGER: Failure to do this may result in the water heater
cylinder failing, or under certain circumstances, exploding.
Warning: Exercise care to avoid any splashing of water, as
water discharged from the drain line will be hot. Stand clear of the
drain line’s point of discharge when operating the valve’s lever.
water
heater
If water does not flow freely from the drain line when the lever is
lifted, then the water heater must be checked. Phone Rheem
Service or their nearest Accredited Service Agent to arrange for an
inspection.
The temperature pressure relief valve should be replaced at
intervals not exceeding 5 years, or more frequently in areas where
there is a high incidence of water deposits (refer to “Water Supplies”
on page 9).
lift until water
flows from the
drain line –
lower gently
drain
line
EXPANSION CONTROL VALVE
In many areas, including South Australia, Western Australia and scaling water areas, an expansion control
valve is fitted to the cold water line to the water heater. The expansion control valve may discharge a small
quantity of water from its drain line during the heating period instead of the temperature pressure relief valve
on the water heater.
Operate the easing lever on the expansion control valve once every six months. It is very important you
raise and lower the lever gently. The expansion control valve should be checked for performance or
replaced at intervals not exceeding 5 years, or more frequently in areas where there is a high incidence of
water deposits.
8
WATER SUPPLIES
This water heater must be installed in accordance with this advice to be covered by the Rheem
warranty.
This water heater is manufactured to suit the water conditions of most public reticulated water supplies.
However, there are some known water chemistries which can have detrimental effects on the water heater
and its operation and / or life expectancy. If you are unsure of your water chemistry, you may be able to
obtain information from your local water supply authority. This water heater should only be connected to a
water supply which complies with these guidelines for the Rheem warranty to apply.
CHANGE OF WATER SUPPLY
The changing or alternating from one water supply to another can have a detrimental effect on the operation
and / or life expectation of a water heater cylinder, a temperature pressure relief valve and a heating unit.
Where there is a changeover from one water supply to another, e.g. a rainwater tank supply, bore water
supply, desalinated water supply, public reticulated water supply or water brought in from another supply,
then water chemistry information should be sought from the supplier or it should be tested to ensure the
water supply meets the requirements given in these guidelines for the Rheem warranty to apply.
ANODE
The vitreous enamel lined cylinder of the water heater is only covered by the Rheem warranty when the total
dissolved solids (TDS) content in the water is less than 2500 mg/L and when the correct colour coded anode
is used. If an incorrect colour coded anode is used in the water heater, any resultant faults will not be
covered by the Rheem warranty. In addition, the use of an incorrect colour coded anode may shorten the life
of the water heater cylinder.
The correct colour coded anode must be selected and fitted to the water heater in accordance with the
following advice and the Anode Selection chart on page 9 for the Rheem warranty to apply to the water
heater cylinder.
Total Dissolved Solids
Anode colour code
0 – 40 mg/L
Green
40 – 150 mg/L
Green or Black
150 – 400 mg/L
Black
400 – 600 mg/L
Black or Blue
600 – 2500 mg/L
Blue
2500 mg/L +
Blue (no cylinder warranty)
The changing of anodes must be carried out by a qualified person.
Note: Some water analysis reports may state the conductivity of the water rather than the level of total
dissolved solids. Conductivity, measured in microsiemens per centimetre (µS / cm), is directly proportional to
the TDS content of the water. TDS, in mg / L, is approximately 70% of the conductivity in µS / cm.
TOTAL DISSOLVED SOLIDS & CONDUCTIVITY
(vitreous enamel lined water heater cylinder)
no warranty
applies
warranty applies to a vitreous enamel lined water heater cylinder if the
correct coloured anode is used for the TDS / conductivity level of water
0 40
Green
0 60
150
400
600
TOTAL DISSOLVED SOLIDS (TDS) - mg/L
Black
215
570
2500
Blue
860
CONDUCTIVITY - µS/cm
ANODE SELECTION
9
to a vitreous
enamel lined
water heater
cylinder
Blue
3570
WATER SUPPLIES
ANODE INSPECTION AND REPLACEMENT
The anode installed in your water heater will slowly dissipate whilst protecting the cylinder. The life of the
cylinder may be extended by replacing the anode.
If the anode is not replaced during a five year service (refer to “Major Five Year Service” on page 7) then the
maximum time after installation when the anode should be replaced for this electric water heater is 8 years.
For water supplies which are either softened, desalinated or where the water supply may alternate between
a water tank and a reticulated public supply or another supply, it is recommended the anode be replaced
within 5 years of installation.
CAUTION
If the water supply has a TDS greater than 150 mg/L and a green anode has not been changed to a black
anode, or if the TDS is greater than 600 mg/L and the anode has not been changed to a blue anode, there is
the possibility the anode may become overactive and hydrogen gas could accumulate in the top of the water
heater during long periods of no use.
If, under these conditions, the water heater has not been used for two or more weeks the following procedure
should be carried out before using any electrical appliances (automatic washing machines and dishwashers)
which are connected to the hot water supply.
The hydrogen, which is highly flammable, should be vented safely by opening a hot tap and allowing the
water to flow. There should be no smoking or naked flame near the tap whilst it is turned on. Any hydrogen
gas will be dissipated. This is indicated by an unusual spurting of the water from the tap. Once the water runs
freely, any hydrogen in the system will have been released.
SATURATION INDEX
The saturation index is used as a measure of the water’s corrosive or scaling properties.
In a corrosive water supply, the water can attack copper parts and cause them to fail.
Where the saturation index is less than –1.0, the water is very corrosive and the Rheem warranty does not
apply to a copper sheathed heating unit. A corrosion resistant heating unit must be used for the Rheem
warranty to apply to the heating unit.
In a scaling water supply calcium carbonate is deposited out of the water onto any hot metallic surface.
Where the saturation index exceeds +0.40, the water is very scaling. An expansion control valve must be
fitted on the cold water line after the non-return valve to protect and for the Rheem warranty to apply to the
temperature pressure relief valve and water heater cylinder.
Where the saturation index exceeds +0.80, the Rheem warranty does not apply to a standard watts density
heating unit. A low watts density heating unit must be used for the Rheem warranty to apply to the heating
unit.
Water which is scaling may be treated with a water softening device to reduce the saturation index of the
water.
Contact Rheem Service or their nearest Accredited Service Agent if a replacement heating unit is required.
Refer to the Saturation Index chart on page 11.
Refer to the cold water connection detail on page 20 for the position of the expansion control valve.
10
WATER SUPPLIES
WITHIN WARRANTY
SPECIFICATION
-1.0
very corrosive
0
+0.4
no warranty applies to a:
-standard watts density heating unit
no warranty applies to a:
temperature pressure relief valve or a
water heater cylinder unless an
expansion control valve is fitted.
no warranty applies to a:
-copper sheathed heating unit
SATURATION INDEX (SI)
ELECTRIC WATER HEATERS
+0.8
SATURATION INDEX
(calculated @ 80°C water temperature)
scaling
very scaling
corrosive
SUMMARY OF WATER CHEMISTRY ADVICE AFFECTING WARRANTY
The water heater and its components are not suitable for certain water chemistries. Those chemistries are
listed below. If the water heater is connected at any time to a water supply with the following water chemistry,
the Rheem warranty will not cover any resultant faults on the components listed below:
Water Chemistry
Component
Total Dissolved Solids (TDS) > 2500 mg/L
water heater cylinder
Total Dissolved Solids (TDS) not suitable for anode type
water heater cylinder
Saturation Index (SI) < -1.0
copper sheathed heating unit
Saturation Index (SI) > +0.4
(if expansion control valve is not fitted)
water heater cylinder
temperature pressure relief valve
Saturation Index (SI) > +0.8
standard watts density heating unit
11
SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for attending to any condition or
fault that is not related to manufacture or failure of a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
Is the electricity switched on?
Inspect the isolating switch marked “HOT WATER” or “WATER
HEATER” at the switchboard and the isolating switch (if one is
installed) near the water heater and ensure they are turned on.
Note: Check the electricity supply to which the water heater is
connected. If on a time controlled electricity supply, remember
heating hours are restricted.
Check the fuse marked “HOT WATER” or “WATER HEATER”
at the switchboard.
Are you using more hot water than you think?
Are outlets (especially the showers) using more hot water than you think? Very often it is not realised the
amount of hot water used, particularly when showering.
Carefully review the hot water usage. Have your plumber fit a flow control valve to each shower outlet to
reduce water usage.
Temperature pressure relief valve running
Is the relief valve discharging too much water?
(Refer to “Temperature Pressure Relief Valve Running” on page 13).
Thermostat setting
Ensure the thermostat setting is appropriate. You may choose to have your electrician adjust the
thermostats upwards to gain additional hot water capacity.
Warning: Hotter water increases the risk of scald injury.
Water heater size
Do you have the correct size water heater for your requirements?
The sizing guide in the Rheem sales literature and on the Rheem website (www.rheem.com.au)
suggests average sizes that may be needed.
12
SAVE A SERVICE CALL
TEMPERATURE PRESSURE RELIEF VALVE RUNNING
Normal Operation
It is normal and desirable that this valve allows a small quantity
of water to escape during the heating cycle. However, if the
discharge is deemed excessive (more than 2% of hot water
used), there may be another problem.
Continuous dribble
Try gently raising the easing lever on the relief valve for a few
seconds (refer to “Temperature Pressure Relief Valve” on
page 8). This may dislodge a small particle of foreign matter
and clear the fault. Release the lever gently.
Steady flows for long period (often at night)
This may indicate the mains water pressure sometimes rises
above the designed pressure of the water heater. Ask your
installing plumber to fit a pressure limiting valve.
Warning: Never replace the relief valve with one of a higher pressure rating.
Heavy flows of hot water until water heater is cold - then stops until water reheats
The water heater must be switched off at the switchboard. Phone Rheem Service or their nearest
Accredited Service Agent to arrange for inspection.
EXPANSION CONTROL VALVE RUNNING
If an expansion control valve is fitted in the cold water line to the water heater (refer to page 20) it may
discharge a small quantity of water instead of the temperature pressure relief valve on the water heater. The
benefit is that energy is conserved as the discharged water is cooler.
HIGHER THAN EXPECTED ELECTRICITY BILLS
Should you at any time, feel your electricity account is higher than expected, we suggest you check the
following points:
Is the relief valve running excessively?
Refer to “Temperature Pressure Relief Valve Running” on
page 13.
Are outlets (especially the showers) using more hot water than
you think?
Refer to “Not Enough Hot Water” on page 12.
Is there a leaking hot water pipe, dripping hot water tap, etc?
Even a small leak will waste a surprising quantity of hot water
and electricity. Replace faulty tap washers, and have your
plumber rectify any leaking pipe work.
Has there been an increase in hot water usage?
An increase in hot water usage will result in an increase in
water heater operation.
Has your water heating tariff rate been increased by your electricity retailer since your previous account?
The electricity tariff to which your water heater is connected will determine the overall operating cost of
the system.
It is important you are aware of this tariff, i.e. continuous or time controlled supply.
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU NEED ASSISTANCE,
PHONE RHEEM SERVICE OR THEIR NEAREST ACCREDITED SERVICE AGENT.
13
INSTALLATION
THIS WATER HEATER IS NOT SUITABLE FOR POOL HEATING
INSTALLATION STANDARDS
The water heater must be installed:
by a qualified person, and
in accordance with the installation instructions, and
in compliance with Standards AS/NZS 3500.4, AS/NZS 3000 and all local codes and regulatory authority
requirements.
In New Zealand the installation must also conform with the New Zealand Building Code.
All packaging materials must be removed from the water heater prior to its installation. This includes the
removal of the cardboard base of the carton from the underside of the water heater.
WATER HEATER APPLICATION
This water heater is designed for the purpose of heating potable water. Its use in an application other than
this may shorten its life.
If this water heater is to be used where an uninterrupted hot water supply is necessary for the application or
business, then there should be redundancy within the hot water system design. This should ensure the
continuity of hot water supply in the event that this water heater was to become inoperable for any reason.
We recommend you provide advice to the system owner about their needs and building backup redundancy
into the hot water supply system.
Note: AS 3498 requires that a water heater provides the means to inhibit the growth of Legionella bacteria in
potable water. This water heater can satisfy this AS 3498 requirement provided it is energised and the
thermostat setting is 60°C or higher, including when it is used as an in-series booster water heater for a solar
water heater.
WATER HEATER LOCATION
This water heater is suitable for either outdoor or indoor installation. Whether located outdoor or indoor, the
water heater should be installed either close to the most frequently used outlets or with a circulated flow and
return system and its position chosen with safety and service in mind.
Clearance must be allowed for servicing of the water heater. The water heater
must be accessible without the use of a ladder or scaffold. Make sure the
temperature pressure relief valve lever is accessible and the front cover,
thermostats and heating units can be removed for service. You must be able
to read the information on the rating plate. If possible leave headroom of one
water heater height so the anode can be inspected or replaced. Remember
you may have to take the entire water heater out later for servicing.
The water heater is to be installed at ground or floor level and must stand
vertically upright on a stable base as acceptable to local authorities. The base
of the water heater is made of corrosion resistant material, and it may be
placed directly in contact with the supporting surface. It is not necessary to
allow for free air circulation under the base of the water heater.
Note: The water heater should not be placed in direct contact with a concrete surface that is less than two
months old and not fully cured as this may attack the metal coating of the water heater base. A moisture
barrier should be used between the two surfaces in this instance.
Alternatively, an 050 model may be hung on a wall capable of taking the weight of the filled water heater. A
bracket kit is available from Rheem. Refer to the instructions supplied with the kit.
Remember all local authorities have regulations about putting water heaters into roof spaces.
For a single water heater installation, follow the diagram on page 19. For multiple water heater installations,
follow the instructions on pages 24 to 27.
14
INSTALLATION
SAFE TRAY
Where damage to property can occur in the event of the water heater
leaking, the water heater must be installed in a safe tray. Construction,
installation and draining of a safe tray must comply with AS/NZS 3500.4
and all local codes and regulatory authority requirements. AS/NZS 3500.4
also has particular requirements when a safe tray must be installed.
MAINS WATER SUPPLY
Where the mains water supply pressure exceeds that shown in the table below, an approved pressure
limiting valve is required and should be fitted as shown in the installation diagram (refer to installation
diagram on page 20).
Model
Relief valve setting
Expansion control valve setting*
Max. mains supply pressure
With expansion control valve
Without expansion control valve
050, 315
1000kPa
850kPa
680kPa
800kPa
* Expansion control valve not supplied with water heater
TANK WATER SUPPLY
If the water heater is supplied with water from a tank supply and a pressure pump system is not installed,
then the bottom of the supply tank must be at least 1 m above the highest point of the hot water plumbing
system, including the water heater. Care must be taken to avoid air locks. The cold water line to the water
heater should be adequately sized and fitted with a full flow gate valve or ball valve.
HOT WATER DELIVERY
This water heater can deliver water at temperatures which can cause scalding.
It is necessary and we recommend that a temperature limiting device be fitted between the water heater and
the hot water outlets in any ablution and public areas such as bathrooms, ensuites or public amenities, to
reduce the risk of scalding. The installing plumber may have a legal obligation to ensure the installation of
this water heater meets the delivery water temperature requirements of AS/NZS 3500.4 so that scalding
water temperatures are not delivered to a bathroom, ensuite, or other ablution or public area.
Where a temperature limiting device is installed adjacent to the water heater, the cold water line to the
temperature limiting device can be branched off the cold water line either before or after the isolation valve,
pressure limiting and non return valve to the water heater. If an expansion control valve is required, it must
always be installed after the non return valve and be the last valve prior to the water heater.
If a pressure limiting valve is installed on the cold water line to the water heater and the cold water line to a
temperature limiting device branches off before this valve or from another cold water line in the premises,
then a pressure limiting valve of an equal pressure setting may be required prior to the temperature limiting
device.
Two Temperature Zones Using a Temperature Limiting Device
LEGEND
15
INSTALLATION
CIRCULATED HOT WATER FLOW AND RETURN SYSTEM
If a Rheem water heater is to be installed as part of a circulated hot water flow and return system, a storage
water heater able to provide a hot water outlet temperature of at least 60°C must be used. Note: The
thermostat must always be set to at least 60°C. Refer to the diagram on page 16.
Temperature Limiting Device
A temperature limiting device cannot be installed in circulated hot water flow and return pipe work unless it is
specifically designed to do so, such as the Rheem Guardian warm water system.
The tempered water from a temperature limiting device cannot be circulated. Where a circulated hot water
flow and return system is required in a building, a temperature limiting device can only be installed on a dead
leg, branching off the circulated hot water flow and return pipe.
If circulated tempered water were to be returned back to the water heater, depending on the location of the
return line connection on the water supply line to the water heater, then either:
water will be supplied to the cold water inlet of the temperature limiting device at a temperature
exceeding the maximum recommended water supply temperature, or
when the hot taps are closed no water will be supplied to the cold water inlet of the temperature limiting
device whilst hot water will continue to be supplied to the hot water inlet of the temperature limiting
device.
These conditions may result in either water at a temperature exceeding the requirements of AS/NZS 3500.4
being delivered to the hot water outlets in the ablution areas, or the device closing completely and not
delivering water at all, or the device failing. Under either condition, the operation and performance of the
device cannot be guaranteed.
Circulated Hot Water Flow and Return System – Continuous Electric Water Heater
LEGEND
16
INSTALLATION
REDUCING HEAT LOSSES
The cold water line to and the hot water line from the water heater must be insulated in accordance with the
requirements of AS/NZS 3500.4. The insulation must be weatherproof and UV resistant if exposed.
Keep temperature settings down. Lower temperatures reduce heat losses and prolong cylinder life. Do not
set the controlling thermostats above 70°C unless it is necessary.
BOOSTER WATER HEATER INSTALLATION
It can be advantageous to plumb the Heavy Duty electric
water heater as a booster water heater in some cases. In this
type of installation, the water heater is plumbed into a hot
water circuit, with hot water being supplied to the inlet of the
water heater. The hot water is then boosted to a higher
temperature. This may be necessary to achieve a particular
temperature when required for certain applications. Isolation
valves are required on the inlet line to and the outlet line from
the water heater.
Refer to “Safe Tray” on page 15.
ANODE
The vitreous enamel lined
cylinderTEMPERATURE
of the water heater isZONES
only covered by the Rheem warranty when the total
THREE
dissolved solids (TDS) content
in
the
water
is
less
than
2500
RHEEM WATER HEATERSmg/L and when the correct colour coded anode
is used. If an incorrect colour coded anode is used in the water heater, any resultant faults will not be
covered by the Rheem warranty. In addition, the use of an incorrect colour coded anode may shorten the life
of the water heater cylinder.
The correct colour coded anode for the water supply being used must be selected and fitted to the water
heater for the Rheem warranty to apply to the water heater cylinder (refer to “Water Supplies” on page 9 and
the Anode Selection chart on page 9). The black anode is typically fitted as standard.
Total Dissolved Solids
Anode colour code
0 – 40 mg/L
Green
40 – 150 mg/L
Green or Black
150 – 400 mg/L
Black
400 – 600 mg/L
Black or Blue
600 – 2500 mg/L
Blue
2500 mg/L +
Blue (no cylinder warranty)
If the water supply has a TDS greater than 150 mg/L and a green anode has not been changed to a black
anode, or if the TDS is greater than 600 mg/L and the anode has not been changed to a blue anode, there is
the possibility the anode may become overactive and hydrogen gas could accumulate in the top of the water
heater during long periods of no use. In areas where this is likely to occur, the installer should instruct the
householder on how to dissipate the gas safely (refer to “Caution” on page 10).
SADDLING PIPE WORK
To prevent damage to the cylinder when attaching pipe clips or saddles to the water heater jacket, we
recommend the use of self drilling screws with a maximum length of 13 mm. Should pre drilling be required,
extreme caution must be observed when penetrating the jacket of the water heater.
Note: If the cylinder is damaged as a result of attaching pipe clips or saddles to the jacket, any
resultant faults will not be covered by the Rheem warranty.
17
INSTALLATION
DIMENSIONS AND TECHNICAL DATA
Model
613 050
613 315
616 315
Heating Units
No.
3
3
6
Hot Water Delivery
litres
50
315
315
Thermostat Setting - Factory
°C
75
75
75
Thermostat Setting – Maximum Recommended
°C
75
77
82
Thermostat Setting - Maximum
°C
82
82
82
A
mm
675
1640
1640
B
mm
440
640
640
C
mm
480
680
680
D
mm
405
1294
1294
E
mm
90
128
128
F
mm
80
130
130
H
degrees
30
32
32
J
degrees
90
90
90
kPa
1000
1000
1000
empty
kg
34
100
104
full
kg
94
425
429
Nominal Dimensions (mm)
Temperature Pressure Relief valve setting
Weight
Technical data is subject to change.
18
INSTALLATION
TYPICAL INSTALLATION – OUTDOOR LOCATION
OUTDOOR LOCATIONS
TYPICAL INSTALLATION – INDOOR LOCATION
OUTDOOR LOCATIONS
INDOOR LOCATIONS
INDOOR LOCATIONS
19
CONNECTIONS – PLUMBING
All plumbing work must be carried out by a qualified person and in accordance with the Standard
AS/NZS 3500.4 and all local codes and regulatory authority requirements. In New Zealand the installation
must also conform with the New Zealand Building Code.
CONNECTION SIZES
Hot water connection: Rp 1¼.
Cold water connection: Rp 1¼.






Relief valve connection: Rp 3/4.
WATER INLET AND OUTLET
All pipe work must be cleared of foreign matter before
connection and purged before attempting to operate the water
heater. All olive compression fittings must use brass or copper
olives. Use thread sealing tape or approved thread sealant on
all fittings.
An isolation valve and non-return valve must be installed on the
cold water line to the water heater. An acceptable arrangement
is shown in the diagram or on page 26 for multiple installations.
Refer also to “Hot Water Delivery” on page 15.
A disconnection union must always be provided at the cold
water inlet and hot water outlet on the water heater to allow for
disconnection of the water heater.
This water heater has either a plastic dip tube or fitting liner in
the inlet and outlet fittings (see diagram). These must be in
place for the water heater to function properly. Do not remove or
damage them by using heat nearby. They will be pushed into
the correct position as the fitting is screwed in.
PIPE SIZES
The pipe sizing for hot water supply systems should be carried out by persons competent to do so, choosing
the most suitable pipe size for each individual application. Reference to the technical specifications of the
water heater and local regulatory authority requirements must be made.
TEMPERATURE PRESSURE RELIEF VALVE
The temperature pressure relief valve is shipped either under the top flap of the water heater carton or
behind the front cover or in a plastic bag attached to the water heater. The temperature pressure relief valve
must be fitted before the water heater is operated. Before fitting the relief valve, make sure the probe has not
been bent. Seal the thread with Teflon tape - never hemp. Make sure the tape does not hang over the end of
the thread.
Screw the valve into the correct opening (refer to the installation diagram on page 19) leaving the valve drain
pointing downwards. Do not use a wrench on the valve body - use the spanner flats provided. A copper drain
line must be fitted to the temperature pressure relief valve (refer to "Relief Valve Drain" on page 21).
The valve must be insulated with closed cell polymer insulation or similar (minimum thickness 9 mm) and the
insulation installed so as not to impede the operation of the valve. The insulation must be weatherproof and
UV resistant if exposed.
20
CONNECTIONS – PLUMBING
EXPANSION CONTROL VALVE
Local regulations may make it mandatory to install an expansion control valve (ECV) in the cold water line to
the water heater. In other areas, an ECV is required if the saturation index is greater than +0.4 (refer to
“Water Supplies” on page 9).
The expansion control valve must always be installed after the non return valve and be the last valve
installed prior to the water heater (refer to diagram on page 20). A copper drain line must be fitted to the
expansion control valve (refer to "Relief Valve Drain" on page 21).
The valve must be insulated with closed cell polymer insulation or similar (minimum thickness 9 mm) and the
insulation installed so as not to impede the operation of the valve. The insulation must be weatherproof and
UV resistant if exposed.
RELIEF VALVE DRAIN
DN20 copper drain lines must be fitted to the temperature pressure relief valve and expansion control valve
(if one is installed) to carry the discharge clear of the water heater. Connect the drain lines to the valves
using disconnection unions. The drain line from the valve to the point of discharge should be as short as
possible, have a continuous fall all the way from the water heater to the discharge outlet and have no tap,
valves or other restrictions in the pipe work. A drain line from a relief valve must comply with the
requirements of AS/NZS 3500.4.
A drain line must be no longer than 9 metres with no more than three bends greater than 45° before
discharging at an outlet or air break. The maximum length of 9 metres for a drain line is reduced by 1 metre
for each additional bend required of greater than 45°, up to a maximum of three additional bends. Where the
distance to the point of final discharge exceeds this length, the drain line can discharge into a tundish.
Subject to local regulatory authority approval, the drain lines from the temperature pressure relief valve and
expansion control valve from an individual water heater may be interconnected.
The outlet of a drain line must be in such a position that flow out of the pipe can be easily seen, but arranged
so discharge will not cause injury, damage or nuisance. The termination point of a drain line must comply
with the requirements of AS/NZS 3500.4. Drain lines must not discharge into a safe tray.
In locations where water pipes are prone to freezing, drain lines must be insulated, must not exceed 300 mm
in length and are to discharge into a tundish through an air gap of between 75 mm and 150 mm.
If a drain line discharges into a tundish, the drain line from the tundish must be not less than DN25. The drain
line from a tundish must meet the same requirements as for a drain line from a relief valve.
For multiple installations the drain lines from several water heaters can discharge into a common tundish
(refer to “Multiple Installations” on pages 24 and 25).
Warning: As the function of the temperature pressure relief valve on this water heater is to discharge
high temperature water under certain conditions, it is strongly recommended the pipe work downstream of
the relief valve be capable of carrying water exceeding 93°C. Failure to observe this precaution may result in
damage to pipe work and property.
21
CONNECTIONS – ELECTRICAL
The power supply to the water heater must not be switched on until the water heater is filled with
water and a satisfactory megger reading is obtained.
All electrical work and permanent wiring must be carried out by a qualified person and in accordance with the
Wiring Rules AS/NZS 3000 and all local codes and regulatory authority requirements.
Note: AS 3498 requires that a water heater provides the means to inhibit the growth of Legionella bacteria in
potable water. This water heater can satisfy this AS 3498 requirement provided it is energised and the
thermostat setting is 60°C or higher, including when it is used as an in-series booster water heater for a solar
water heater.
WATER HEATER
The water heater must be directly connected to either a 240V AC 50 Hz mains power supply or a 3 phase,
415 Volt AC star supply with one heating unit per phase for models with 3 heating units and two heating units
per phase for models with 6 heating units. An isolating switch must be installed at the switchboard.
A 25 mm flexible conduit is required for the electrical cable to the water heater. The conduit is to be
connected to the unit with a 25 mm terminator. Connect the power supply wires directly to the terminal block
and earth tab connection, ensuring there are no excess wire loops inside the front cover. The temperature
rating of the power supply wires insulation should suit this application.
The power rating of the heating units is shown on the rating label of the water heater and are rated for a
240 Volt power supply.
Note: The water heater is not suitable for power supplies utilising a 415 V delta connected supply.
THERMOSTAT SETTING
The thermostats are adjustable from 60°C to 82°C. The thermostat is adjusted by turning the adjuster
anticlockwise to decrease the temperature setting and clockwise to increase the temperature setting. Only
adjust the temperature setting when the isolating switch is switched off at the switchboard.
The maximum recommended thermostat settings are 75°C – 613050, 77°C – 613315, 82°C – 616315.
If this water heater is installed as an in-series booster water heater as part of a commercial solar water
heating system:
the solar control system must be of a design to limit solar contribution so the water temperature in the
solar preheat tank(s) does not exceed 80°C. This is necessary to ensure the solar input does not cause
the thermostat’s over-temperature cut-out to operate.
we recommend the thermostats are set at 60°C to maximise solar contribution, unless sanitising
temperatures are required.
For reasons of safety and economy, we advise the thermostat is set at the lowest temperature that will
provide sufficient hot water. Discuss the thermostat setting requirements with a responsible officer.
22
CONNECTIONS – ELECTRICAL
WIRING DIAGRAMS
Electrical Circuit for 613 Models – Robertshaw “ST” Thermostats
Electrical Circuit for 616 Models – Robertshaw “ST” Thermostats
23
MULTIPLE INSTALLATIONS
A multiple installation of Rheem water heaters on a single manifold or multiple manifolds is possible, using
®
the Rheem Equa-Flow manifold system, where large volumes of hot water is required. The Equa-Flow
principle will function with water heaters in line, around a corner or in rows back to back (refer to the
diagrams on page 25).
The cold water and hot water manifolds must be designed to balance the flow from each water heater. To
achieve this, there are basic installation requirements and principles which must be followed:
1.
The maximum number of water heaters in a bank should be 8, however several banks of water heaters
can be installed.
2.
The hot water line from the manifold must leave from the opposite end to which the cold water line
enters the manifold.
3.
The water heaters must be of the same model.
4.
The cold water line, cold and hot headers and hot water line must be sized to meet the requirements of
both AS/NZS 3500.4 and the application.
5.
A non return valve, isolation valve and if required a pressure limiting valve and expansion control valve,
must be installed on the cold water line to the system.
6.
A full flow gate valve or ball valve (not a stop tap, as used on a single water heater installation) must be
installed on both the cold water branch and hot water branch of each water heater.
7.
Non return valves or pressure limiting valves must not be installed on the branch lines to the water
heaters.
8.
All fittings, valves and branch lines must be matched sets all the way along the manifold.
9.
Sufficient space must be left to enable access, servicing or removal of any water heater.
10. The temperature pressure relief valve drain line from each water heater can terminate at a common
tundish (funnel) with a visible air break at each drain discharge point (refer to the diagram on page 25
and to “Relief Drain Line” on page 21).
Refer to the diagrams on pages 25 to 27 for installation and plant layout details.
24
MULTIPLE INSTALLATIONS
In Line Manifold
Single Bank of Water Heaters
Multiple Banks of Water Heaters
Angle Manifold
Back to Back
Manifold
TPR Valve Drain Line
Common Discharge Point
25
MULTIPLE INSTALLATIONS
TYPICAL INSTALLATION – RHEEM HEAVY DUTY ELECTRIC WATER HEATERS
LEGEND
RHEEM COMMERCIAL WATER HEATERS
TYPICAL INSTALLATION
INSTALLATION DIMENSIONS – RHEEM HEAVY DUTY ELECTRIC WATER HEATERS
In Line Manifold
Angle Manifold
Back to Back Manifold
Installation Layout Minimum Dimensions
INSTALLATION LAYOUT MINIMUM DIMENSIONS
Notes
MODEL
A
B
C
D
E*
1. Minimum recommended space between
wall and back of water heater is 100 mm.
2. A minimum of 900 mm (E* & F*) should be
left in front of the water heater for access,
servicing and water heater removal.
F*
Model
A
B
C
D
E*
F*
613 050
700
440
300
100
1480
900
613 315
900
640
300
100
1680
900
616 315
900
640
300
100
1680
900
26
MULTIPLE INSTALLATIONS
MANIFOLD ARRANGEMENT
Hot Manifold Assembly
Cold Manifold Assembly
27
COMMISSIONING
TO FILL AND TURN ON THE WATER HEATER
The power supply to the water heater must not be switched on until the water heater is filled with
water and a satisfactory megger reading is obtained.
Open all of the hot water tap(s) in the building (don’t forget the shower(s)) and supply cock(s) and
valve(s) in the system.
Open the isolation valves fully on the cold and hot water branches to the water heater(s) installed in a
bank.
Open the cold water isolation valve on the cold water line to the water heater(s).
Air will be forced out of the taps.
Close each tap as water flows freely from it.
Check the pipe work for leaks.
Switch on the electrical supply at the isolating switch to the water heater(s).
When the system has reached its working temperature, check the pipe work again for leaks.
Explain to the householder or a responsible officer the functions and operation of the water heater. Upon
completion of the installation and commissioning of the water heater, leave this guide with the householder
or a responsible officer.
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater on completion of the installation, such as on a building site or
where the premises is vacant, then:
Switch off the electrical supply at the isolating switch to the water heater(s).
Close the cold water isolation valve on the cold water line to the water heater(s) to shut down the entire
system, or;
Close the isolation valves on the cold and hot water branches to shut down an individual water heater in
a bank.
28
DRAINING THE WATER HEATER
Warning: Exercise care, as water discharged from the water heater may be of a very high temperature.
To drain the water heater:
Turn off the water heater (refer to “To Turn Off The Water Heater” on page 28).
Close all hot water taps.
Operate the relief valve release lever - do not let the lever snap back or you will damage the valve seat.
Operating the lever will release the pressure in the water heater.
Undo the union at the cold water inlet to the water heater and attach a hose to the water heater side of
the union.
Let the other end of the hose go to a drain.
Operate the relief valve again.
This will let air into the water heater and allow the water to drain through the hose.
29
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30
RHEEM HEAVY DUTY ELECTRIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
ELECTRIC WATER HEATER MODELS 613050, 613315, 616315
1. THE RHEEM WARRANTY – GENERAL
1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New South Wales.
1.2 Rheem offer a trained and qualified national service network who will repair or replace components at the address of the water heater
subject to the terms of the Rheem warranty. Rheem Service, in addition can provide preventative maintenance and advice on the
operation of your water heater. The Rheem Service contact number is available 7 days a week on 131031 with Service personnel
available to take your call from 8am to 8pm daily (hours subject to change).
1.3 For details about this warranty, you can contact us on 131031 or by email at warrantyenquiry@rheem.com.au (not for service
bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water heaters manufactured after
1st December 2011.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will apply to water heaters
manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible for our standard call out
charge. If you wish to have the relevant component repaired or replaced by Rheem, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will remain effective.
The replacement does not carry a new Rheem warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or further than 25 km from
either a regional Rheem branch office or an Accredited Rheem Service Agent's office, the cost of transport, insurance and travelling
between the nearest branch office or Rheem Accredited Service Agent’s office and the installed site shall be the owner’s
responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the cost of that access, including the cost of
additional materials handling and/or safety equipment, shall be the owner’s responsibility. In other words, the cost of dismantling or
removing cupboards, doors or walls and the cost of any special equipment to bring the water heater to floor or ground level or to a
serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Rheem water heater in its original installed location and any genuine Rheem
replacement parts.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods, storms, fires, lightning
strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
c) Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the Owner’s Guide
and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Rheem Service or a Rheem Accredited
Service Agent.
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.8 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet, walls,
foundations or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from
fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.
2.9 If the water heater is not sized to supply the hot water demand in accordance with the guidelines in the Rheem water heater literature,
any resultant fault will not be covered by the Rheem warranty.
31
RHEEM HEAVY DUTY ELECTRIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
ELECTRIC WATER HEATER MODELS 613050, 613315, 616315
3. WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as
follows:
What components are covered
The period from the date of
installation in which the fault must
appear in order to be covered
All components
Year 1
The cylinder
(if the water heater is installed in
a single-family domestic dwelling with a
thermostat setting below 76°C)
Years 2 to 5
The cylinder
(if the water heater is not installed in
a single-family domestic dwelling with a
thermostat setting below 76°C)
Years 6 to 10
Years 2 to 5
What coverage you receive
Repair and/or replacement of the faulty
component, free of charge, including labour.
Repair and / or replacement of the cylinder, free
of charge, including labour.
Replacement cylinder, free of charge. Installation
and repair labour costs are the responsibility of
the owner.
Replacement cylinder, free of charge. Installation
and repair labour costs are the responsibility of
the owner.
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf.
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 and provide owner’s details, address of the water heater, a contact number and date of installation of
the water heater or if that’s unavailable, the date of manufacture and serial number (from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater in accordance with this
warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511, www.rheem.com.au
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND
Revision Date: 2013 April
122048P
32