MultiQ Media Monitor 4 Specifications

CUSTOMER SERVICE
SOLUTIONS
1
CONTENTS
Contents Company profile Network Structure
2
2
3
6
Queue Management Systems
Ticket dispensers - iQ7
- iQ12 Max - SmartQ - MultiQ - ExeQ Displays - Central displays - Counter displays CDS 3.0 / CDS Mainframe - CDS 3.0
- CDS Mainframe
- CDS Desk
- CDS Voice
- CDS Feedback
- CDS SMS Alert
- CDS Web Booking
- CDS VIP
- DASHBOARD
- iBOOKING
- ONLINET LIVE
Accessories - Feedback 3-in-1 - Feedback Button - ECO Counter calling terminal - PRO Counter calling terminal - RF Counter calling terminal
- Additional peripherals
Information and self-service kiosks - SmartQ / IQ Max 12
- MultiQ / ExeQ
- Webtouch
Kiosk software - CDS LOGIN
- Secure browser
Digital signage solutions - Digital signage - Interactive window display Digital signage software
- OMP/OMM Additional solutions
- CDS Meeting - Virtual assistant 7
9
10
13
17
21
25
29
29
32
35
36
36
39
40
41
42
43
44
45
49
53
57
57
59
60
61
62
63
66
67
69
71
74
74
75
77
79
83
Comparative chart 93
87
91
92
COMPANY PROFILE
Who we are?
Facts
and figures
ONLINET GROUP is the Expert of Customer Services and a leading European innovator of Queue Management Systems. We not just design, develop and
manufacture, but we shape the future of this technology. Used on 4 continents,
from Washington to Tokyo, our systems create efficiency, improve productivity
and increase sales. We guarantee quality hardware built in the European Union, innovative software and flexibility in customizing or integrating. We supply
the Banking/Finance, Telecommunications, Retail, Healthcare, Governmental,
Hospitality, Transport and Education sector.
O
ur systems has been installed on 4 continents in
more than 50 countries
M
ore than 2000 customer services are using our intelligent
ticketing systems around the world
It is estimated that 500 000 people are using our systems every day
M
ore than 18 000 members of staff are serving customers using
our systems
It is estimated that a ticket is issued every 7th second
on our ticket dispensers around the world
S imilarly a management report is created every 32nd minute
in our software
A
verage overall efficiency in a customer service is increased
by up to 34% when our systems are used
O
ur systems can contribute to an increase of up to
28% in sales and cross sales
Certificates
ISO-9001:2008
CE
RoHS
Technology partners
HP
CISCO
LG
Microsoft
ELO
Custom
Nippon
Visual Planet
Awards
Hungarian Design Award
Deloitte Technology Fast 50 CE
Deloitte Technology Fast 500 EMEA
3
COMPANY PROFILE
Offices
Hungary
Romania
Russia
United Kingdom
Distribution
Installed systems
Africa
Asia
Europe
Middle East
Africa
Asia
Europe
Middle East
North America
Offices and reseller partners
1
4
COMPANY PROFILE
Products
Q
ueue Management Systems
K
iosks
D
igital Signage
S martphone applications
M
anagement support toolkit
Activities
D
esign
M
anufacturing
S oftware development
S ales
P roject management
S ervice
Services
C
onsulting Installation, implementation
M
aintenance
P roduct support
R emote supervision
S pare part and consumables supply
O
peration
C
ustom design/development
SOME OF
OUR CLIENTS
5
QUEUE MANAGEMENT SYSTEMS /NETWORK STRUCTURE
Local Management
Local network
Central Management
National
network
Local statistics
and administration
Server
Multimedia central display
Central statistics
and administration
Multimedia PC or player
Central display
Internet
Ticket dispenser
GSM
GPS
Smartphone
applications
Counter displays
Counters/
Staff workstations
Customer feedback terminals
6
Queue
management systems
What is this?
First of all a solution, with which the efficiency, the quality and sales productivity
of a Customer Service can be increased. Secondly is an IT system with hardware
and software components, which consists of the following elements:
Ticket dispenser terminal
Central display
Counter display and staff terminal
ONLINET CDS software
How does
it work?
The customer who enters the Customer Service will select a service on the ticket
dispenser terminal, then with the printed ticket will sit down in the customer waiting
area. During the waiting, the customer can follow the calling of the ticket numbers
on a central display, which in the same time, can play even commercials. The
administration can be easier if the customer made a pre-registration or identified
himself at the ticket dispenser terminal. The management, using the up- to-date
statistics in the system, can react immediately in a specific case and is able to
design more precisely a long-term strategy.
What benefits will
bring
to you?
R educed waiting times
R educed administration times
Increased number of daily transactions
Increased staff efficiency
Increased customer satisfaction
R educed stress level and number of conflicts
Increased sales and cross-sales
Increased staff motivation
Increased customer loyalty
Increased revenue and cost effectiveness
QUEUE MANAGEMENT SYSTEMS
7
8
The economic Queue
Management System
The SME’s fight with the large multinational
corporations, in most of the cases, starts
from an inferior position. The SME sector is
characterized by smaller budget, restricted
latitude and the lack of efficiency growing
technology. The Customer Services in many
circumstances, are the “battlefields” that will
decide, if a customer will come back again
and again or will be a loyal buyer on the
opposite side of the street.
iQ7
IQ07-W-N-0
QUEUE MANAGEMENT SYSTEMS
TICKE T DISPENSERS
WE DESIGNED THE iQ7 SYSTEM FOR THOSE WHO
ALREADY REALIZED THAT FASTER SERVICE, DISCRETION
AND COMFORTABLE WAITING WILL RESULT IN LOYAL
CUSTOMERS, BUT COULD NOT AFFORD TO INVEST LARGE
SUMS IN SUCH SYSTEMS.
9
iQ7
Features and
benefits
Space saving iQ7 due to its size is our slimmest Queue Management System. iQ7 can
design be ordered in 3 different variations: free standing, wall-mounted and
desktop design. Due to its flexible design, iQ7 is the ideal choice for
small shops, Customer Services and customer waiting areas. The system
will fit perfectly into your existing or future inner architectural design.
Reliable The iQ7 system is unique, compared to our other queuing systems, as it
and flexible is the only ticket dispenser terminal that doesn’t incorporate a controller
PC. The controller PC has been replaced with a uniquely designed board
which has the web based queuing software preloaded. iQ7 offers a
reliable operation with a wide range of features and statistics, on an
affordable price.
Value
for money An important principle in designing the iQ7 system, was to maintain
similar features and functions used by the larger systems but to keep it’s
price as low as possible. The induction of the iQ7 system will result in a
faster service, more comfortable working conditions and more satisfied
clients, through which the return of the investment will be far better.
10
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
TECHNICAL SPECIFICATION
Screen
7” landscape touchscreen with 800x480 resolution
Printer
3” thermal printer
Voltage
23V DC
Tickets
80mm wide paper roll
Housing
special, multi-layered, tough and glossy material (front)
and metal (back)
metal on the front and back (iQ Eco version)
Characteristics
Special PC free hardware with custom developed integrated board
LAN connection
Optional RF (radio frequency) receiver
Micro SD for storage
Passive cooling
Software features:
Printing logo, company name, branch name, ticket number, service
name, print time, notes
CDS Desk calling terminal log in, call, arrived, recall, not arrived,
transfer to desk, close, log out
Hardware calling terminal log in, call, arrived, recall, not arrived,
transfer to desk, close, log out
LED displays for showing called numbers
Sound at call
Web based configuration (Internet Explorer supported) password protection, license management, IP (DHCP/Fix) and NETBIOS name
configuration, service page for easier remote support, configuration
Maximum 10 service with unique design on 7” TFT display
unique service and print background picture
Statistics/Reporting Monitoring
Clients and tasks
Average waiting time
Average administration time
SIZES
Foor standing (W x D x H):
1298 mm x187 mm x 270 mm
Wall mounted (W x D x H):
531mm x187mm x 247mm
Desktop (W x D x H):
531mm x187mm x 247mm
RECOMMENDATION
P harmacies
G
eneral and private medical centres,
Dentists
B eauty-shops, solarium-shops,
hair dressers
R eal-estate agencies
C
ity councils, District councils,
Housing associations,
Tax-Revenue-Custom offices
U
niversities, Colleges,
Language Schools
L ocal Police Offices
S mall Bank and
Building Society branches
S elf-service and fast food
restaurants, small and medium sized
shops
G
alleries, Museums,
Exhibition Centres, Conference
and Event organizers
I ndoor playhouses, Amusement
Parks, Sport Arenas
11
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
BUILT-IN
ACCESSORIES
R
F module for RF calling
terminals
W
iFi router for Digital Signage
communication and wireless
monitoring/reporting access
EXTERNAL
ACCESSORIES
L ED (seven segment and
matrix) counter displays
L ED (seven segment and
matrix) central displays
L CD counter displays
L CD/LED central displays with
digital media player PC
R
F customer calling terminal
C
DS DESK, software calling
terminal
RELATED SERVICES
C
ustomer service development consultancy
S ite survey, planning
Installation, commissioning, training
M
aintenance, remote support, repairs
P aper roll and spare parts supply
O
peration, statistics and data analysis
C
ustom development and design
12
C
DS VOICE, voice calling
software module
1
2V power supply and signal
distributor
8
0mm thermal paper
C
eiling and desk mounting
display supports
I ntegration into digital signage
C
entral software management
The practical Queue
Management System
Operating a Customer Service is not a
simple job. Operating it efficiently is a real
challenge. But how a Customer Service can
be efficient? If the customers don’t perceive
their waiting times as an eternity.
If the staff’s productive work is recognized
and awarded. If the managers have full
control over the operation.
iQ12 MAX
IQ12-W-N-0
QUEUE MANAGEMENT SYSTEMS
TICKE T DISPENSERS
THE IQ12 MAX SYSTEM CREATES THE PERFECT ENVIRONMENT
IN YOUR CUSTOMER SERVICE, WHICH ENABLES YOU TO CARE
ABOUT A SINGLE THING: YOUR CUSTOMERS.
13
iQ12 MAX
Features and
benefits
Modular design The iQ12 MAX system follows the growth and changes in your
organization. Extending the system with one or more desks, replacing
the LED based central display with LCD screen or integrating a new software module among the others, is not a problem anymore. Replacing
the service names on the ticket dispenser or changing the information on
the tickets, can be a daily routine.
Easy to use The simple design and the clear listing of services on the touchscreen
makes the iQ12 MAX an easy-to-use queuing system. In this way,
even those who are unfamiliar with the usage of IT products, will use it
confidently, without stress or embarassing feeling.
Low operation The iQ12 MAX ticket dispenser is using an economic paper roll, that
costs allows the printing of 1300 to 2400 tickets/roll*. The software related to
the queuing system, despite of the frequent practice of other companies,
has a licence that allows unlimited number of users in a single location**.
* depending on the length of the ticket
** excluding the CDS Desk
14
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
TECHNICAL SPECIFICATION
Screen
12” portrait touchscreen with 1280x800 resolution
Housing
special, multi-layered, tough and glossy material (front) and metal (back)
Printer
3” thermal printer
Paper roll type and size
thermal paper, length: 130 m, width: 3”
Average number of tickets per roll
1300/paper roll (in case of a 10 cm long ticket)
Printer power supply
23V DC
Built-in PC as local server
HP thin client technology
External housing and colour
alloy/metal case, grey
Recommended max. nr. of cashiers/advisors
20
Recommended max. nr. of tickets printed daily
3000
SIZES
(H x W x D):
1461 mm x 222 mm x 270 mm
Base (W x D):
260 x 349 mm
RECOMMENDATION
Pharmacies
General
and private medical centres,
Dentists
Beauty-shops,
solarium-shops,
hair dressers
Real-estate
agencies
City
councils, District councils,
Housing associations,
Tax-Revenue-Custom offices
Universities,
Colleges,
Language Schools
Local
Police Offices
Small
Bank and
Building Society branches
Self-service
and fast food restaurants,
small and medium sized shops
Galleries,
Museums,
Exhibition Centres, Conference
and Event organizers
Indoor
playhouses, Amusement
Parks, Sport Arenas
15
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
BUILT-IN
ACCESSORIES
W
iFi router for Digital Signage
communication and wireless
monitoring/reporting access
EXTERNAL
ACCESSORIES
L ED (seven segment and
matrix) counter displays
L ED (seven segment and
matrix) central displays
L CD counter displays
L CD/LED central displays with
digital media player PC
M
ultifunctional customer
calling terminal
T ouchscreen customer
feedback terminal
P
ushbutton customer
feedback terminal
1
2V power supply and signal
distributor
8
0mm thermal paper
C
eiling and desk mounting
display supports
G
SM gateway (to be
used with SMS software
applications
SOFTWARE
C
DS queue management
software
C
DS MAINFRAME central
queue management software
C
DS DESK customer calling
application
O
MP (Onlinet Media
Player) digital signage local
application
O
MM (Onlinet Media
Manager) digital signage
central application
C
DS SMS Alert
C
DS VOICE Calling
C
DS BOOKING Online
C
DS MEETING Room
Occupancy Display
iBOOKING smart phone
application
D
ASHBOARD visual
management information
system
RELATED SERVICES
C
ustomer service development consultancy
S ite survey, planning
Installation, commissioning, training
M
aintenance, remote support, repairs
P aper roll and spare parts supply
O
peration, statistics and data analysis
C
ustom development and design
Integration to existing CRM or Front-Office systems
16
The smart Queue
Management System
Customer Services is the place where
your clients expect a fast, accurate and
comfortable service. In the same time,
through a personal contact with the clients,
is the place of a unique possibility of
selling. The comfortable waiting, the stress
free environment, the friendly service will
increase the customers openness. Knowing
your customers needs, habits, history and
feed-back will make selling easier.
SMARTQ
SQ19-A-Z-0
QUEUE MANAGEMENT SYSTEMS
TICKE T DISPENSERS
THE SMART-Q SYSTEM WILL MAKE YOUR
CUSTOMER SERVICE NOT JUST EFFICIENT
IN OPERATION, BUT WILL TURN IT INTO
THE FIRST LINE OF YOUR SALES.
17
SMARTQ
Features and
benefits
Ticket dispenser The menu that appears on the touchscreen of the Smart-Q ticket dispenser,
as advertisement listing the services, can be fitted into the company image. Commercials,
space announcements, promotions can be also displayed. This can be done
on a splitted screen or by a commercial covering the full screen, that
disappears after a touch, leaving the space for the main menu.
Screen and ticket In the Smart-Q system a new campaign, a new promotion or a completely
editor new image comes to life after a few clicks. The Smart-Q system makes
possible to amend the multimedia, graphics or text content on the screen
of the ticket dispenser or on the ticket. The changes can be done and
validated even from a central location, without any extra cost.
Full supervision Would you like to know what is the average waiting time in your Customer
and better planning Services? Would you like to know how many customers have you lost?
Through the heart of the Smart-Q system, the CDS application, you
will have full supervision of the daily operation and using the provided
statistics, you will build a better strategy.
18
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
TECHNICAL SPECIFICATION
Display
19”portrait touchscreen
LCD Unique screen background and menu design
Printer
3” thermal printer
Paper roll type and size
thermal paper, length: 130 m, width: 3”
Average number of tickets per roll
1300/paper roll (in case of a 10 cm long ticket)
Printer power supply
23V DC
Built-in PC as local server
optimal performance and high reliability PC*
External housing and colour
alloy/metal case, grey
Recommended max. nr. of cashiers/advisors
30
Recommended max. nr. of tickets printed daily
4000
SIZES
Height:
1524 mm
Width:
700 mm
Depth:
359 mm
Base (W x D):
300 mm x 700 mm
RECOMMENDATION
B anks, Building Societies
I nsurance companies
T elecommunication companies
M
obile, internet, cable tv service
suppliers
C
ity and District Councils,
Registry offices,
T ax, Custom and Revenue Offices
P ublic utility companies
P ost offices
E mbassies, Consulates
G
overnmental institutions
S olicitor and Notary Public offices
M
alls, Supermarkets, Store chains
H
ealthcare institutions
E ducational institutions
R eal estate agencies
C
onference and sport centers
*PC performance and capacity can be customized upon request
19
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
BUILT-IN
ACCESSORIES
S
wipe manual card reader
P
ush-in manual card reader
C
ontactless card reader
S
peakers
V
andal safe metal keyboard
with trackball
EXTERNAL
ACCESSORIES
L ED (seven segment and
matrix) counter displays
L ED (seven segment and
matrix) central displays
L CD counter displays
L CD/LED central displays with
digital media player PC
M
ultifunctional customer
calling terminal
T ouchscreen customer
feedback terminal
P
ushbutton customer
feedback terminal
1
2V power supply and signal
distributor
8
0mm thermal paper
C
eiling and desk mounting
display supports
G
SM gateway (to be
used with SMS software
applications
SOFTWARE
C
DS queue management
software
C
DS MAINFRAME central
queue management software
C
DS DESK customer calling
application
O
MP (Onlinet Media
Player) digital signage local
application
O
MM (Onlinet Media
Manager) digital signage
central application
C
DS SMS Alert
C
DS VOICE Calling
C
DS BOOKING Online
C
DS MEETING Room
Occupancy Display
iBOOKING smart phone
application
D
ASHBOARD visual
management information
system
RELATED SERVICES
C
ustomer service development consultancy
S ite survey, planning
Installation, commissioning, training
M
aintenance, remote support, repairs
P aper roll and spare parts supply
O
peration, statistics and data analysis
C
ustom development and design
Integration to existing CRM or Front-Office systems
20
The comprehensive
Queue Management
System
Customers are not the same. Just as their expectations and needs. A Customer Service
can be efficiently operated, only with a versatile solution. Some likes to be recognized,
to be called on their names and understand
their desire. Some prefer shopping while
they have to wait. Some organize accurately their time and they like making a preregistration or booking for an appointment.
MULTIQ
MQ23-A-C-0
QUEUE MANAGEMENT SYSTEMS
TICKE T DISPENSERS
EVEN IF YOU HAVE CUSTOMERS WITH SOPHISTICATED
REQUIREMENTS, THE MULTI-Q SYSTEM WILL HELP
THEM TO FEEL, THAT FOR YOU IS NOT IMPOSSIBLE
TO FULFIL THEM.
21
MULTIQ
Features and
benefits
Size does matter Would you like to display more information on the ticket dispenser’s
touchscreen, but there is not enough space? Your elder customers are
complaining about too small text size? An impressive commercial would
wake-up the interest of more customers? The Multi-Q ticket dispenser
can be ordered even with 32” screen, to avoid these and other similar
future difficulties.
All-in-one The Multi-Q ticket dispenser can be equipped with card reader,
biometric and barcode reader, proximity sensor, camera and speakers.
The customers can be identified at the ticket dispenser terminal, so the
waiting and the administration time can be decreased significantly.
Five star services Would you like your Customer Service make feel your customers,
like they have taken tickets for Business Class? The pre-registration,
the VIP customer management or the text alert before calling, are all
services, through which your customers service becomes more faster
and comfortable.
22
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
TECHNICAL SPECIFICATION
Display
19”/23”/32”portrait touchscreen
LCD Unique screen background and menu design
Printer
3” thermal printer
Paper roll type and size
thermal paper, length: 130 m, width: 3”
Average number of tickets per roll
1300/paper roll (in case of a 10 cm long ticket)
Printer power supply
23V DC
Built-in PC as local server
optimal performance and high reliability PC*
External housing and colour
alloy/metal case, grey
Recommended max. nr. of cashiers/advisors
30
Recommended max. nr. of tickets printed daily
4000
SIZES
19” (H x W x D)
1782 mm x 430 mm x 327 mm
23” (H x W x D)
1782 mm x 430 mm x 327 mm
32” (H x W x D)
2111 mm x 560 mm x 220 mm
RECOMMENDATION
B anks, Building Societies
I nsurance companies
T elecommunication companies
M
obile, internet, cable tv service
suppliers
C
ity and District Councils,
Registry offices,
T ax, Custom and Revenue Offices
P ublic utility companies
P ost offices
E mbassies, Consulates
G
overnmental institutions
S olicitor and Notary Public offices
M
alls, Supermarkets, Store chains
H
ealthcare institutions
E ducational institutions
R eal estate agencies
C
onference and sport centres
*PC performance and capacity can be customized upon request
23
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
BUILT-IN
ACCESSORIES
P
ush-in engine driven card
reader
C
ontactless card reader
B
arcode scanner
P
assport and ID card scanner
W
ebcamera
M
icrophone
S
peakers
U
PS – Uninterruptible power
supply
V
andal safe metal keyboard
with trackball
EXTERNAL
ACCESSORIES
L ED (seven segment and
matrix) counter displays
L ED (seven segment and
matrix) central displays
L CD counter displays
L CD/LED central displays with
digital media player PC
M
ultifunctional customer
calling terminal
T ouchscreen customer
feedback terminal
P
ushbutton customer
feedback terminal
1
2V power supply and signal
distributor
8
0mm thermal paper
C
eiling and desk mounting
display supports
G
SM gateway (to be
used with SMS software
applications)
SOFTWARE
C
DS queue management
software
C
DS MAINFRAME central
queue management software
C
DS DESK customer calling
application
O
MP (Onlinet Media
Player) digital signage local
application
O
MM (Onlinet Media
Manager) digital signage
central application
C
DS SMS Alert
C
DS VOICE Calling
C
DS BOOKING Online
C
DS MEETING Room
Occupancy Display
iBOOKING smart phone
application
D
ASHBOARD visual
management information
system
RELATED SERVICES
C
ustomer service development consultancy
S ite survey, planning
Installation, commissioning, training
M
aintenance, remote support, repairs
P aper roll and spare parts supply
O
peration, statistics and data analysis
C
ustom development and design
Integration to existing CRM or Front-Office systems
24
The elegant Queue
Management System
While designing the EXEQ we were focusing
on reflecting a premium quality with this
solution, by the shape of the terminal and
the materials used. The slim shape, the shiny
surface, the curved position of the screen,
the tablet-like functionality are all contributors
for the queue and customer management
to become part of the five star services
supplied by your company.
EXEQ
EQ19-W-C-0
QUEUE MANAGEMENT SYSTEMS
TICKE T DISPENSERS
THE MAIN CONCEPT IN CREATING THE EXEQ WAS TO MAKE
THE CUSTOMERS FEEL NOT ONLY COMFORTABLE WHILE
WAITING FOR A SERVICE OR PURCHASING A PRODUCT,
BUT TO GIVE THEM WHAT THEY REALLY DESERVE: TO FEEL
LIKE BEING THE ONE AND ONLY.
25
EXEQ
Features and
benefits
Confidence Sometimes it is practical having a queuing terminal with a huge display,
requires style loads of accessories or a customized colourful cover, that attracts
new clients like a magnet. Sometimes the environment, the interior
architectural design or the company image requires a simple shape
and a smart aspect.
Elegant The screen of the queuing terminal is big enough to be filled with
and practical attracting and useful content. The ticket printer as standard will easily
serve hundreds of clients daily, but with a heavy-duty printer installed,
that can rise to several thousands. The optional card reader will make
the customer identification and VIP client management possible.
Lightweight and perfectly The body of the queuing terminal, unlike others is not made of meslim tal, but a special, multiple layer and light structure material. One of
the advantages of using such a material is that the total weight of the
terminal is far less compared to others. This characteristic of the terminal
will make its transportation easier and the handling or repositioning
within the customer service area very simple.
26
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
TECHNICAL SPECIFICATION
Display
19” landscape touchscreen
LCD Unique screen background and menu design
Housing
special, multi-layered, tough and glossy material
Printer
3” thermal printer
Paper roll type and size
thermal paper, length: 130 m, width: 3”
Average number of tickets per roll
1300/paper roll (in case of a 10 cm long ticket)
Printer power supply
23V DC
Built-in PC as local server
optimal performance and high reliability PC
Recommended max. nr. of cashiers/advisors
30
Recommended max. nr. of tickets printed daily
4000
SIZES
(H x W x D)
RECOMMENDATION
1201 mm x 505 mm x 470 mm
B anks, Building Societies
I nsurance companies
T elecommunication companies
M
obile, internet, cable tv service
suppliers
C
ity and District Councils,
Registry offices,
T ax, Custom and Revenue Offices
P ublic utility companies
P ost offices
E mbassies, Consulates
G
overnmental institutions
S olicitor and Notary Public offices
M
alls, Supermarkets, Store chains
H
ealthcare institutions
E ducational institutions
R eal estate agencies
C
onference and sport centres
27
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS
BUILT-IN
ACCESSORIES
P
ush-in engine driven card
reader
C
ontactless card reader
W
ebcamera
M
icrophone
EXTERNAL
ACCESSORIES
L ED (seven segment and
matrix) counter displays
L ED (seven segment and
matrix) central displays
L CD counter displays
L CD/LED central displays with
digital media player PC
M
ultifunctional customer
calling terminal
T ouchscreen customer
feedback terminal
P
ushbutton customer
feedback terminal
1
2V power supply and signal
distributor
8
0mm thermal paper
C
eiling and desk mounting
display supports
G
SM gateway (to be
used with SMS software
applications)
SOFTWARE
C
DS queue management
software
C
DS MAINFRAME central
queue management software
C
DS DESK customer calling
application
O
MP (Onlinet Media
Player) digital signage local
application
O
MM (Onlinet Media
Manager) digital signage
central application
C
DS SMS Alert
C
DS VOICE Calling
C
DS BOOKING Online
C
DS MEETING Room
Occupancy Display
iBOOKING smart phone
application
D
ASHBOARD visual
management information
system
RELATED SERVICES
C
ustomer service development consultancy
S ite survey, planning
Installation, commissioning, training
M
aintenance, remote support, repairs
P aper roll and spare parts supply
O
peration, statistics and data analysis
C
ustom development and design
Integration to existing CRM or Front-Office systems
28
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
7 segments
central
LED displays
The purpose of the central display, installed in a place with a good visibility,
is to give information for the waiting customers. The information refers to
the customers who have been called and consists of three elements: ticket
number, desk/cashier number and direction to desk/cashier.
The 7 segments LED displays can show the ticket numbers and desk/cashiers
numbers using numbers only. The direction to desk/cashier is displayed by a
LED matrix element.
TECHNICAL
PARAMETERS
R ed or green, 100mm high, 7
segments LED technology for ticket
and desk/cashier number
R ed or green, 100mm high, LED
matrix technology for direction
P ower supply: 12V
C
urrent: max. 1A
C
ommunication connector: RJ48
V
ariable light intensity
A
lloy profile
3
or 4 characters to display ticket
numbers, 1 for direction and 2 for
desk/cashier number
U
p to 4 lines to show the last up to 4
called ticket numbers
V
oice signal or voice calling with
every new ticket number displayed*
CODE
MODELS
Width
Depth
Height
(w/o supporting tube)
DAS6 –B-R-1
3-1-2 characters, 1 line
638 mm
43 mm
183 mm
DAS6 –B-R-2
3-1-2 characters, 2 lines
638 mm
43 mm
305 mm
DAS6 –B-R-3
3-1-2 characters, 3 lines
638 mm
43 mm
427 mm
DAS6 –B-R-4
3-1-2 characters, 4 lines
638 mm
43 mm
549 mm
DAS7 –B-R-3
4-1-2 characters, 3 lines
728 mm
43 mm
427 mm
INSTALLATION
W
all
C
eiling (supporting tubes, connectors and fasteners
required)
ACCESSORIES AND OPTIONS
T ubes (two for each display)
C
onnectors and fasteners
C
ustom coloured cover and profile
C
ustom cover design
*CDS VOICE software module required
29
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
Dot-matrix
central LED
displays
The purpose of the central display, installed in a place with a good visibility,
is to give information for the waiting customers. The information refers to the
customers who has been called and consists of three elements: ticket number,
desk/cashier number and direction to desk/cashier.
The LED matrix displays can show the ticket numbers and desk/cashiers
numbers using any character including numbers and letters. Using such
displays a complex ticketing model can be created.
TECHNICAL
PARAMETERS
R ed or green, 60/100mm high, LED
matrix technology
P ower supply: 12V
C
urrent: max. 1A
C
ommunication connector: RJ485
V
ariable light intensity
A
lloy profile
3
or 4 characters to display ticket
numbers, 1 for direction and 2 for
desk/cashier number
CODE
MODELS
Width
Depth
Height
(w/o supporting tube)
DAT9 –B-R-1
5x7 matrix, 1 line
764 mm
49 mm
166 mm
DAT9 –B-R-2
5x7 matrix, 2 lines
764 mm
49 mm
282 mm
DAT9 –B-R-3
5x7 matrix, 3 lines
764 mm
49 mm
398 mm
DAT9 –B-R-4
5x7 matrix, 4 lines
764 mm
49 mm
514 mm
DAT9 –B-R-5
5x7 matrix, 5 lines
764 mm
49 mm
630 mm
INSTALLATION
all
W
C
eiling (supporting tubes, connectors and fasteners
required)
30
1
-5 lines to show the last or the last
five called ticket numbers
V
arious alphabets (e.g. Arabic)
V
oice signal or voice calling with
every new ticket number displayed*
ACCESSORIES AND OPTIONS
T ubes (two for each display)
C
onnectors and fasteners
C
ustom coloured cover and profile
C
ustom cover design
*CDS VOICE software module required
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
Central
LCD
displays
LCDT-42
The purpose of the central display, installed in a place with a good visibility,
is to give information for the waiting customers. Compared to the classic
LED displays its advantage is that besides ticketing information can show
advertisings, various media content and flowing text on tickers, in the same
time.
Components
of the system
TECHNICAL
PARAMETERS
L CD screen
M
edia PC or Digital Media Player
O
MP (Onlinet Media Player) software
R ecommended screen size:
32”-37”-42”
P layable multimedia contents:
- PC video formats
(video playlist)
- PC picture formats
(picture slideshow)
- Animated presentations
- Direct VHS/DVD/Bluray play
(even in HD quality)**
- Display of TV channels**
INSTALLATION
all
W
C
eiling (supporting tubes, connectors
and fasteners required)
F ree standing
*CDS VOICE software module required **Some restrictions may apply
V
oice signal or voice calling with
every new ticket number displayed*
D
isplay of the last
3-10 ticket numbers called
D
isplay of new call in
a separate window
W
arning sound when
a new customer called
E ven 4 tickers at the
bottom of screen
C
ompany logo, image,
colours and fonts
ACCESSORIES AND OPTIONS
T ubes (two for each display)
C
onnectors and fasteners
C
ustom cover design
M
edia Server (for central content storage
and management)
O
MM (Onlinet Media Manager) software
(for central content management)
31
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
7 segments
LED
display panel
The purpose of the counter display, being installed near the cashier or counter
desk, is to show the last called ticket number. A 7 segments LED display, will
show the ticket numbers using numbers only.
TECHNICAL
PARAMETERS
V
ariable light intensity
A
lloy profile
3
or 4 characters
to display ticket numbers
CODE
MODELS
Width
Depth
Height
(w/o support)
Height with 650mm
supporting tube
DAS3-A-R-0
3 digits
224 mm
83 mm
113 mm
715 mm
DAS4-A-R-0
4 digits
272 mm
83 mm
113 mm
715 mm
INSTALLATION
all
W
C
eiling (supporting tubes, connectors
and fasteners required)
D
esktop (supporting tubes, connectors
and fasteners required)
Integration into furniture
32
R ed or green, 100mm high,
7 segments LED technology
P ower supply: 12V
C
urrent: max. 0,25A
C
ommunication connector: RJ485
ACCESSORIES AND OPTIONS
T ubes (one for each display)
C
onnectors and fasteners
C
ustom coloured cover and profile
C
ustom cover design
D
esk number plate
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
Dot-matrix
LED
display panel
The purpose of the counter display, being installed near the cashier or counter
desk, is to show the last called ticket number. A LED matrix display will show
the ticket numbers using any character, including numbers and letters. The
display can show also various messages (e.g. CLOSED).
TECHNICAL
PARAMETERS
R ed or green, 60/100mm high,
LED matrix technology
P ower supply: 12V
C
urrent: max. 0,25A
C
ommunication connector: RJ485
V
ariable light intensity
A
lloy profile
4
characters to display ticket
numbers
V
arious alphabets (e.g. Arabic)
CODE
MODELS
Width
Depth
Height
(w/o support)
Height with 650mm
supporting tube
DAT3-A-R-0
60mm, 4 digits (8x8)
263 mm
83 mm
104 mm
710 mm
DAT4-A-R-0
100mm, 4 digits (5x7)
458 mm
83 mm
149 mm
730 mm
INSTALLATION
all
W
C
eiling (supporting tubes, connectors
and fasteners required)
D
esktop (supporting tubes, connectors
and fasteners required)
Integration into furniture
ACCESSORIES AND OPTIONS
T ubes (one for each display)
C
onnectors and fasteners
C
ustom coloured cover and profile
C
ustom cover design
D
esk number plate
33
QUEUE MANAGEMENT SYSTEMS / DISPLAYS
LCD counter
display
WT23-W
The purpose of the counter display, being installed near the cashier or counter
desk, is to show the last called ticket number. Compared to a classic LED
display has the advantage, that while a customer is being served or when the
display is idle, can show advertisings or various media content. After service
the display can automatically turn into a customer feedback terminal (for
more details please see the „Feedback 3-in-1” device in the „Accessories”
chapter)
TECHNICAL PARAMETERS
Housing
special, multi-layered, tough and glossy material with desktop support
Screen
10” WXGA TFT touchscreen
Resolution
1280x800 or better
Processor
1 GHz dual core or better
RAM
1 GB or better
Internal storage
16 GB or better
Additional storage
MicroSD
Operating system
Secured Android
Communication
Wi-Fi
Software features
Display of called ticket numbers
Display of desk/position number
Display of advertising
Display of announcements
Customer feedback surveys (touch activated)
Reports and statistics integrated into core Queue Management software
TECHNICAL
PARAMETERS
34
7
” TFT screen, 800x480 resolution
Internal, high performance PC
S D card slot
P ower supply: 9-28V
U
SB connection
L AN (Ethernet) card and RJ45
connection
A
lloy profile
More than just simply
queue management
If your Customer Services is 100% efficient
and there is no room for improvements, if
there are no costs which could be saved
or reduced or if you have already explored
every possibility and channel to increase
your sales and cross-sales, then you really
don’t need a queue management system.
What is the average waiting time
of your customers? Who is the
most efficient member of staff in a
specific branch? How successful is
a marketing campaign started just
4 days ago? If you can’t answer
the questions then the ONLINET
queue management system can do
lot more for you than you think.
CDS 3.0 /
CDS Mainframe
CDS3-M / CDS3-MAIN
QUEUE MANAGEMENT SYSTEMS
SOF T WARE
35
CDS 3.0 / CDS Mainframe
Features and
benefits
Reducing waiting None of us likes to wait. Your customers are not different. The CDS 3.0
times customer service software monitors continuously the current waiting
times, as average, by service or by staff. This offers the possibility of
immediate intervention to stop your customers walking away.
Real or perceived The CDS 3.0 customer service software makes possible the objective
performance measuring of the staff’s work efficiency, the number of customers served
daily, the time spent with service and administration and the duration of
breaks. Rewarding, correcting and taking HR related decisions will not
be just a matter of anticipation anymore.
Better executive decisions Good decisions and efficient strategy requires accurate information.
Using the CDS 3.0 customer service software, the management of a local
branch or a nationwide network can keep an eye on the current events.
Using the statistics, the strategy will be more consistent, bringing better
results and performance.
Centralized management The CDS Mainframe makes it possible to control an unlimited number
and reports of branches and ticket dispensers from a single location. Spread over a
region, a country or internationally, you will never lose sight and control
over your operation. Log in from anywhere, check the current status or
look back to analyse historical data, compare, evaluate and improve.
36
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
TECHNICAL SPECIFICATION
ONLINET CDS BASIC
Basic module
Log-in and out • Customer calling, transfer and closing • Priority
management, service closing • Service time measure, alerts on
overpassing preset limits • Change of service, staff break management
ONLINET CDS MANAGER
Monitoring and statistics module
Waiting times of currently waiting customers • Display of selected
services distribution • Display of desk status within a branch • Display
of logged-in staff status • Alert on overpassed waiting time limits with
colour codes • Web-based, central configuration and statistics
ONLINET CDS CLOSING CODES
Closing codes module
Record of service results • Better follow-up on customer history and data
• Registering notes regarding the service
ONLINET CDS EDITOR
Screen and ticket editor module
Edit the main screen design of the ticket dispenser • Edit the main screen
menu of the ticket dispenser • Edit the design and content of the ticket •
Multi-language menus and tickets • Flash animation/videos and tickers
on the ticket dispenser
ONLINET CDS VIP
VIP customer management module
Display of unique menu • Staff selection by name and picture
• Two level VIP customer management • Card reader management
• Customer data and history display on the staff’s workstation
ONLINET CDS VOICE
Voice calling module
Multi-language calling • Voice calling and signal separation into
separate waiting areas
ONLINET CDS AUTOMAT
Automated tasks module
Automatic staff log-in • Automatic customer calling • Special customer
distribution management
RECOMMENDATION
B anks, Building Societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv service
suppliers
City and District Councils
Registry offices
Tax, Custom and Revenue Offices
Public utility companies
P ost offices Embassies, Consulates
Governmental institutions
Solicitor and Notary Public offices
Malls, Supermarkets, Store chains
Healthcare institutions
Educational institutions
Real estate agencies
Conference and sport centres
37
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
ACCESSORIES
AND OPTIONS
C
DS DESK
Staff software terminal
- customer calling (manual or
automated) - customer transfer
(desk, service, member of staff
- start and finish of service
- registration of the result
of service with closing codes
- change of service at desk
- managing waiting list and VIP
customers - managing breaks
- alerts in case of
overpassing preset limits
C
DS WEB BOOKING
Online appointment booking
soft­ware. Customers can book
appointments on the company’s
website to a specific branch, service,
date and time.
C
DS SMS ALERT
Customer notifier before calling.
This software module makes it
RELATED SERVICES
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Operation, statistics and data analysis
Custom development and design
Integration to existing CRM or Front-Office systems
38
* Requires GSM adaptor (hardware)
possible for the waiting clients to
register their mobile number in order
to not sit and wait in the Customer
Service. Before calling, the customer
receives a text message with a
notification to return to the Customer
Service.*
D
ASHBOARD
Visual management reporting
and monitoring system. See your
branches on a map, highlight the
most important identifiers and get
alerts instantly if set values has been
crossed.
iBOOKING
Smartphone application for your
customers to find the nearest branch,
book an appointment and leave
a feedback about their experience
and level of service.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
DESK
CDS3-D
Clerks can handle and manage with this virtual terminal the customer flow at
branches or customer service over own PC. In addition it allows to record the
outcome of administration of each client and allows even more sophisticated
measurement of customer service efficiency.
BENEFITS
S oftware runs under Windows
Operating System
Space saving solution
P op-up like functionality
on the screen
B uttons named according
to functions
D
rop-down menus
B uilt-in help
W
eb-based application, no
installation required
TECHNICAL PARAMETERS
L og-in and out
Calling next customer
Automatic calling of new customer
Calling of given ticket number from list
Calling of customer waiting for given service
Transfer to counter
Transfer to service
Transfer to clerk
Service change at the counter
Software runs under Windows Operating System
Space saving solution
Pop-up like functionality on the screen
Buttons named according to functions
rop-down menus
D
Built-in help
Recording of administration time
Notification on administration time limits
Waitlist management
Input of closing or product code
Administration closing by separate services
Final closing of client administration
Closing of client with “not arrived” comment
Automatic calling of customer after task closing
Management of clerk breaks
39
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
VOICE
CDS3-V
The CDS VOICE is a complementary and optional module of the CDS software. The software application makes possible to use voice messages when a
new ticket number has been called and displayed instead of the simple chime
sound played in the standard version of the system. The voice calling module
is already available in several languages, however customization is possible
in each case apart.
BENEFITS
HOW IT WORKS
40
C
lear reinforcement for the clients
about the called ticket number
C
lear call even in areas from where
the displays are not visible
R educed number of mistakes
F aster service
R educed queues
L ess stress in finding the way to the
right serving position
M
ore comfortable waiting
The customers in the waiting area besides a visual alert on the central and
counter displays will also get an audio alert of the called numbers. Every time
a new number is displayed, a voice on the selected language will request the
client to go to a certain desk. For example if the ticket number 231 has been
called to desk number 5, the voice message will be similar to the following
“Client number two hundred thirty one please go to position number five”.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
FEEDBACK
CDS3-F
The CDS FEEDBACK is a complementary and optional module of the CDS
software. It is also the budget alternative of the 3-in-1 customer feedback
terminal. The software module is installed on the ticket dispenser, being accessible from the main menu on the touch screen. Clients can leave
feedbacks about their experience or can be surveyed on different topics. All
answers and feedbacks become integral part of the overall statistics.
BENEFITS
HOW IT WORKS
B etter communication with the clients
Customer-friendly company image
Real service evaluation
Hidden problems revealed
Monitoring and comparison of feedback
between branches and locations
More satisfied and loyal customers
After being served at the serving position, the customer can return to the
ticket dispenser terminal, select the feedback from the main menu and leave
a short feedback. The feedback can be fully customized, offering for example
3 smiley icons to choose from, reflecting the customer’s experience or it can
be a simple question with some possible answers. The feedback can be also
used to survey the clients on new products or services.
41
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
SMS
ALERT
CDS3-S
Using the CDS SMS software, if there are many people waiting for the same
service, the queuing system will offer the customer the option of entering his
mobile number. During the waiting time the customer doesn’t need to stay
in the customer waiting area. The system will send an automated SMS/Text
message when the time is close enough for the client to be called, so he can
return comfortably.
The CDS SMS software can be customized. In one of the unique versions
already working in practice, the customers after 8 minutes of waiting, as a
reward for their patience will get an SMS/Text message with a unique code
which entitles them for a free coffee.
BENEFITS
42
A
void congestion in the customer
waiting area
C
ustomer friendly image
Stress-free environment
S trengthen customer loyalty
M
ore effective work
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
WEB
BOOKING
CDS3-ONL
The CDS BOOKING is a complementary module of the CDS software. With
the software’s help the customers will be able to book appointments to a
specific office, branch or shop.
The CDS BOOKING ONLINE is a software module integrated into a company’s
own website, offering its clients the possibility of booking appointments using
their web services.
BENEFITS
B ooking on multiple channels
Projectable work volume
Projectable customer volume
Faster service
Reduced queues
Stress-free environment
Satisfied customers
Avoid conflicts and delays
(code with expiry time)
Fully automated system
HOW IT WORKS
THE BOOKING PROCESS
AT THE CUSTOMER SERVICES
If it’s a new booking, the system will first request a name
and an email address. In case of an existing booking will
request the booking code. After selecting the location and
the service on calendar, the available dates and times will
be displayed. If the desired time is free, after selecting it,
the software will generate a booking code.
After arrival, the customer enters the booking code on the
ticket dispenser’s screen then takes the printed ticket. The
system will jump the customer to the top of the virtual queue
and the staff will be notified that a pre-booked customer
has arrived. There is an option to set an expiry time related
to the time selected during the booking. If the customer
didn’t show up in this time interval, his booking will expire.
43
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS
VIP
CDS3-VIP
The CDS VIP is a complementary and optional module of the CDS software.
It has two major purposes: helps identify customers and release the potential
of serving the valued customers in a different way than the average. The
software module requires a hardware installed in the ticket dispenser that
helps identifying customers and release the potential of serving the valued
customers in a different way than the average. This hardware can be a card
reader, barcode scanner, ID card or passport scanner. The solution also
requires the software to be linked to the existing system or database in order
to associate the data read at the ticket dispenser terminal with the information
stored about the customer.
BENEFITS
44
F aster service
Custom welcome screen
C
ustom services
S pecial services only for a special
group of customers
C
lient data or customer history
displayed before the arrival of the
client to the serving position
F orms pre-filled after identification to
save time
B etter cross sales options
B etter statistics and strategy
M
ore satisfied customers
Management information
in an instant
Information is power. In times when decisions
has to be made quickly and efficiently,
delaying an important action can be fatal in
business. Overviewing complicated reports
and statistics can be not only time consuming
but also an obstacle in taking
executive decisions in an instant.
Leaders need solid foundations for
their decisions, but do not have time
to overview comprehensive tables or
endless lists of figures. Information
has to be not only immediately
available but also up-to-date, easy
to overview and 100% relevant.
DASHBOARD
CDS3-DASH
QUEUE MANAGEMENT SYSTEMS
SOF T WARE
DASHBOARD IS A VISUAL MANAGEMENT INFORMATION TOOL
THAT ALLOWS EXECUTIVES ON EVERY LEVEL TO OVERVIEW
IMMEDIATELY THE CURRENT STATUS OF THEIR CUSTOMERS
SERVICES TAKING BETTER DECISION MUCH MORE QUICKER,
ALWAYS MAINTAINING THE HIGHEST LEVEL OF EFFICIENCY.
45
DASHBOARD
Features and
benefits
A whole country The greatest benefit of Dashboard is that offers the user a graphic platon a screen form that makes the overview of the company’s activity in the whole
country easier than ever. The map of the country is displayed on the
main screen divided by regions or counties. All offices or branches are
marked by circles offering visual feedback on the number of customers
waiting, the reach of preset targets or any other important indicator.
Simply clicking on a region or branch will reveal further details, but only
those which are important for you.
Faster than ever The graphic visualization allows the user to overview a country wide or
region based situation in an instant. Alerts are also displayed immediately
if preset values have been overpassed. Taking
important decisions based on up-to-date, reliable and immediately
available data should be only a matter of minutes.
Tailored for your needs Average waiting times are more important for you than service times?
Performance of your staff has to be an indicator always on top of your
list? Are you in a campaign and want to know how the
market responds to it? The Dashboard can be tailored to your needs not
only in terms of geographical, language or business specifications but
also highlighting those indicators which are the most important for you.
46
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CHARACTERISTICS
dd-on module for CDS/CDS
A
Mainframe software application
Web-based application, accessible
virtually from anywhere
Indicators and data refreshed even
every 30 seconds
Multiple language selection
Tailored design with company logo,
colours and services
Alerts for pre-set values
Custom country map with predefined
regions or counties
ustom position of branches on the
C
country and region maps
Tailored indicators on the bottom
of the main screen for the most
important characteristics
Immediate visual feedback on maps
about individual branch status
More details displayed by simply
clicking on a certain point on the
map
RECOMMENDATIONS
B anking, Insurance and Financial
Retail
Public utility
Telecommunication
L ocal and national government
Education
Hospitality
Transport
GENERAL BENEFITS
Immediate overview of the branches
status nationwide
Immediate overview of the branches
status in a region, county or city
Less time spent analyzing reports
and statistics
Up-to-date information immediately
available
B etter decisions based on reliable
data
Better strategy
Increased productivity
Measurable staff efficiency
Measurable sales efficiency
Increased profitability
47
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
Benefits
by some
departments
48
BRANCH MANAGEMENT
L ocal staff performance
Local customer waiting times
Branch performance comparison
HUMAN RESOURCES
S taff efficiency
Staff productivity
Real working time
SALES AND MARKETING
R ate of sold/offered products or services
Average time to sell a product or service
Marketing campaigns efficiency
QUEUE MANAGEMENT SYSTEMS / SOFTWARES
The future of
Queue Management
A successful business is able to reach
its customers wherever they are. Mobile
technology and smartphones has become
part of everyday life and the platform for
doing business faster and easier. Queue Management System has changed once and for
all the way we think about waiting, queuing
or customer service. The use of smartphones
will bring again the revolution of efficiency
and productivity in serving customers.
iBOOKING
BOOK-B
QUEUE MANAGEMENT SYSTEMS
SOF T WARE
IBOOKING IS A SMARTPHONE APPLICATION THAT WILL
ALLOW THE USER TO FIND THE NEAREST BRANCH, TO BOOK
AN APPOINTMENT AND LEAVE A FEEDBACK ABOUT THE
SERVICE LEVEL ON THE GO.
49
iBOOKING
Features and
benefits
50
FIND
iBooking allows the user to find the nearest branch or office using the
smartphone’s GPS. The result will be displayed on a map, showing the
fastest route to the nearest location. The app will provide information about
the branch such as opening hours, exact address, phone number or email
address. Calling the branch or sending an email will be only a click away.
BOOK
After selecting a specific branch and choosing a service from the list of services
provided, the user will be able to book an appointment for a specific date
and time. A calendar will show the available dates and times. The chosen
date and time can be saved as a reminder in the phone’s own calendar, the
branch selected can be saved as a favourite and the confirmation number
of the booking will be also stored. At the arrival to the branch, the user will
simply type in his booking code on the ticket dispenser terminal’s screen to be
called for his booked appointment.
SHARE
iBooking allows the user to leave a feedback about his experience at the
branch. Besides customizing the full design of the app to meet the company’s
standards, the feedback you request from your customers can be also
customized. Besides asking questions about satisfaction, customers can be
also surveyed on new products or services.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
CHARACTERISTICS
B uy or rent options available
Available for iOS, Android and
WindowsPhone
Custom design including company
logo, colours, branch locations and
service lists
Easy to install and use
Easily expandable to include new
locations and branches
Booking recorded in the Onlinet CDS
Mainframe software
Bookings and feedback become
essential parts of the statistics and management reports
RECOMMENDATIONS
B anking, Insurance and Financial
Retail
Public utility
Telecommunication
L ocal and national government
Education
Hospitality
Transport
BENEFITS
R eaching clients on a new platform
Reaching clients while on the go
Increased efficiency by service
planning through booking
Planned workload and human
resources
Faster and more efficient service
Increased number of clients served
in a day
Reliable image of strengths and
weaknesses through client feedback
Better product and service
development
Increase in sales efficiency
Increase in staff performance
51
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
52
QUEUE MANAGEMENT SYSTEMS / SOFTWARES
The new face of online
customer experience
Promoting brand awareness, selling online or
offering technical support is a vital part of
all websites willing to reach their customers
on the worldwide web. While selling online often is straight forward, sometimes an
expert’s advice is needed to finish
a purchase. Introducing a new
brand or product on the market is
always easier if somebody can
explain their benefits. A technical
support in many cases can’t wait
days or even hours, it has to offer
help immediately. Is your website
prepared for these challenges?
ONLINET LIVE
LIVE-B
QUEUE MANAGEMENT SYSTEMS
SOF T WARE
ONLINET LIVE IS A UNIQUE WAY OF COMMUNICATING WITH YOUR CUSTOMERS ON YOUR OWN
WEBSITE. FORGET THE EMAIL, THE CALL CENTER OR THE ONLINE CHAT. TALK TO YOUR CUSTOMER.
LISTEN TO HIS REQUEST AND ANSWER HIS QUESTIONS IN AN INSTANT. ALLOW HIM TO SEE YOU
WHILE TALKING, INCREASING THE LEVEL OF TRUST. SHARE THE SCREENS AND GUIDE HIM ON YOUR
WEBSITE OR THROUGH A PROCESS BY TAKING TEMPORARY CONTROL OVER HIS DESKTOP.
53
QUEUE MANAGEMENT SYSTEMS / SOF T WARE
Features and
benefits
54
Finding the
relevant content
Websites can be sometimes confusing especially for unexperienced users.
Browsing through large amount of information to find the one that is relevant
can be time consuming, leading the client to abandon or postpone the task.
Finding a contract sample, a technical specification for a product, information
about a specific service or simply the relevant postal address for sending
correspondence can be made easier for the user.
Advice of an expert
Making the perfect choice is always the ultimate goal for every customer,
when buying a product or a service. The harder the choice, the more the
options, it is more likely that the purchase will be canceled or delayed. The
friendly advice of an expert will increase exponentially the chances for the
customer to hit the “BUY” button at the end of the session.
Hand in hand
guidance
Following a step by step online process, to finally reach the desired goal
sometimes can be a struggle in a labyrinth. Instead of just telling what to do,
temporarily taking over control of the customer’s desktop can transform a
nightmare into a smooth transition. Practical help besides friendly guidance
will be always rewarded by customers with loyalty.
Technical support:
right here, right now
When troubles and difficulties get in the way, every hour seems an eternity.
Finding a relief for a problem, getting advice in a difficult situation straight
away, without the need of waiting could rise any company to be a superstar
for his customers. Taking care of existing customers with a similar passion as
seeking for new ones should be a primary goal for every company. Such a
customer care will always create a strong bond, nurturing customers who will
return over and over again.
QUEUE MANAGEMENT SYSTEMS / SOF T WARE
CHARACTERISTICS
L ive video, voice and chat features
File, link and desktop sharing
features
Website, email, social media
integration
No installations required on the user
side
Easy to integrate into any website
Queue control: indication of the
number of people waiting to be
served
T ransfer between operators
(depending on relevant skills, area of
expertise or department)
Statistics
Customized design and features
(supervisor monitoring, recordings,
dedicated search, etc.)
Ideal for both B2C and B2B
environments
RECOMMENDATIONS
B anking, Insurance and Financial
Retail
Public utility
Telecommunication
L ocal and national government
Education
Hospitality
Transport
BENEFITS
Increased number of website visitors
Increased number of conversions
Better company image
Increased sales efficiency
Higher customer satisfaction
Increased customer loyalty
Increased efficiency in overall
customer service
Better marketing communication
More efficient and faster technical
support
55
QUEUE MANAGEMENT SYSTEMS / SOF T WARE
Frequently
Asked
Questions
I have a very good and easy to use website. Why would I
need the ONLINET LIVE?
Offering to customers the chance to get personally in touch with a member of
your company will increase the level of trust. Without the chance to understand
and talk to your customers directly, the decision very often will be reduced to
purchase the product with the lowest price. Explaining why are you a better
choice than your competitors or simply showing that you care in a personal
manner for your customers, will dramatically increase your sales, productivity
and efficiency.
Why would I need the ONLINET LIVE when I can use services
like Skype for free?
Free communication services such as Skype were designed for private use
and also their copyright does not allow the use for business purposes. These
services require certain accounts to be registered, will require the customer
to install the application and has several limitations in its features. ONLINET
LIVE was designed for the business environment, being easy to integrate in a
website or social media, offering features as queue control, transfer between
operators or desktop sharing.
How secure is this type of communication?
All communication between visitors, operators and the ONLINET LIVE server
can be secured by SSL. Operators log in via a secure HTTPS connection and
their passwords are matched against strongly-hashed, salted passwords.
56
Do you know what
your clients are really
thinking?
How do you know if you are doing
something good or wrong in business? If
you don´t know that something is wrong,
how are you going to fix it? Ask your
customers! In most of the cases, we realize
that something is wrong, that something does
not work well and that we need to change
something when we face the consequences.
Decreasing income, dissatisfied and falling
away customers.
3-IN-1 FEEDBACK
W T23-W
QUEUE MANAGEMENT SYSTEMS
ACCESSORIES
THE 3-IN-1 FEEDBACK IS A TOOL THAT REQUESTS AN
INSTANT OPINION FROM YOUR CUSTOMERS AT THE END OF
THE SERVICE OR PURCHASE. YOU WILL KNOW EXACTLY
WHAT YOUR CUSTOMERS ARE THINKING AND WHAT TO DO
TO SEE THEM AGAIN.
57
3-IN-1 FEEDBACK
Features and
benefits
Instant
feedback
A follow-up survey, even if it was done over the phone, in written or online
has many traps. From one side, only a small percentage of the customers will
answer, it covers only a specific period and also could cost a lot. The 3-IN-1
FEEDBACK makes it possible for every customer to give feedback at the end
of the service or purchase, but before leaving.
Greatness
in simplicity
Complicated surveys that request a lot of information will sometimes keep
customers away from answering. The 3-IN-1 FEEDBACK as default offers the
choice of selecting one of the 3 main icons, smiling, indifferent and sad face.
The application can be customized upon request.
More accurate statistics
The customer answers collected by 3-IN-1 FEEDBACK becomes vital parts of
the ONLINET queue management system statistics.
Marketing
near at hand
3-IN-1 FEEDBACK makes possible for your clients to watch commercials or
other marketing materials during the time of service. The delivery of important
messages to your audience will be done more efficiently.
RECOMMENDATION
58
Banks, Building societies
Insurance companies
S hoe and fashion stores
M
obile, internet, cable tv suppliers
S elf-service restaurants, small and
medium sized shops
G
alleries, museums
T ravel agencies, tourist information
points, car rentals
C
ity and District Councils
R egistry/Tax Office
S olicitor and Notary Public offices
M
alls, Supermarkets
S tore chains
H
ealthcare institutions
G
eneral practitioners
R eal estate agencies
C
onsulates, Embassies
M
inistry buildings
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
TECHNICAL SPECIFICATION
Housing:
special, multi-layered, tough and glossy material with desktop support
Screen:
10” WXGA TFT touchscreen
Resolution:
1280x800 or better
Processor:
1 GHz dual core or better
RAM:
1 GB or better
Internal storage:
16 GB or better
Additional storage:
MicroSD
Operating system:
Secured Android
Communication:
Wi-Fi
Software features:
Display of called ticket numbers
Display of desk/position number
Display of advertising
Display of announcements
Customer feedback surveys (touch activated)
Reports and statistics integrated into core Queue Management software
RELATED PRODUCTS
CDS FEEDBACK BUTTON
FB04-B
Characteristics
Plastic housing
Foil pushbuttons
Max. 10 pushbuttons
Model without screen
USB connection to PC
Advantages
Ergonomic design
Robust cover
Cost saving
Easy to use
C
ustom design
Company logo and name placement
Custom colours
Custom number of pushbuttons
Custom designed pushbuttons (smiley, numbers, text)
ACCESSORIES AND OPTIONS
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
59
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
ECO
counter
calling
terminal
CCTE-B
The hardware counter calling terminal, as an alternative for the software
terminal, is a crucial component of the customer management, from the staff
perspective. The device makes possible to follow up on the waiting customers,
to call a new customer, to start and close the service. The counter terminal’s
activity will be recorded in the central statistics.
TECHNICAL
PARAMETERS
SIZES
FUNCTIONS
all of new customers and strat of service
C
End of service
B efore calling: Displays the number
of customers waiting
After calling: Displays the ticket number
of the customer just called
60
4
character,
small sized LED display
P ower supply: 12V
C
ommunication connector: RJ11
2
buttons
E asy to handle, ergonomic design
Width
Depth
Height
82 mm
22 mm
116 mm
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
PRO
counter
calling
terminal
CCTP-B
The hardware counter calling terminal, as an alternative for the software
terminal, is a crucial component of the customer management, from the staff
perspective. The device makes possible to follow up on the waiting customers,
to call a new customer, to start and close the service. The counter terminal’s
activity will be recorded in the central statistics.
The PRO model, besides basic functions, performs various extra tasks, such as
customer transfer or closing code attachment to the service.
TECHNICAL
PARAMETERS
SIZES
1
28x64 pixel OLED display
P ower supply: 12V
C
ommunication connector: RJ11
1
7 buttons
E asy to handle, ergonomic design
Width
Depth
Height
106 mm
54 mm
176 mm
FUNCTIONS
raphical display of data and functions
G
Log-in and out
Active status monitoring
(Automatic)Call of new client
Call of a specific ticket number
Transfer client to counter
Change of service at the same counter
anagement of waiting list
M
Closing code / Product code input
Closing service for different tasks
Final closing of service
Closing of client with “not arrived” comment
Automatic calling of customer after task closing
Management of staff breaks
61
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
RF counter
calling
terminal
CCTR-B
The hardware counter calling terminal, as an alternative for the software
terminal, is a crucial component of the customer management, from the staff
perspective. The device makes possible to follow up on the waiting customers,
to call a new customer, to start and close the service. The counter terminal’s
activity will be recorded in the central statistics.
The RF (radio frequency) terminal’s advantage is that it does not require
cabling having a wireless operation. Requires an RF receiver unit in the ticket
dispenser. Available for the iQ7 models only.
62
TECHNICAL
PARAMETERS
4
3 push buttons
L ED indicator
5
V micro USB charger
B lack colour
8
68 Mhz radio frequency
SOFTWARE FEATURES
all client
C
Close client
Transfer client to a predefined desk
Check if there is any waiting clients
Device ID programming
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
Card Reader
Q-C
The reason of installing a card reader in ticket dispenser terminal or kiosk
is the customer identification. The customer identification at the queuing
terminal/kiosk results in a faster service and offers the possibility of customized
services for clients. In case of a financial institution this can be a bank card
based identification, offering the option of creation of special services for
VIP/valued customers. In case of a retail shop this can be a bonus/loyalty
card based identification. The number of applications are almost endless.
Models:
- Engine driven card reader for magnetic stripe and chip cards
- Contactless card reader
Power
supply
PS12
The power supply is used for counter calling terminals, LED counter and
central displays. One power supply is recommended to be used for each
central display and every 5(five) counters/desks/cashiers.
Features:
- Input voltage: AC 230V
- Output voltage: DC 12V
Signal distributor
SD10
The signal distributor is a network switch that controls the communication
between the queuing terminal and counter calling terminals, LED counter and
central displays.
Features:
- Besides the queuing terminal connection of additional 10 equipments
- RS485 communication standard
Speakers
SP02
Traditional and
vandal proof
keyboard
VS01
Installed into the queuing terminal or above the false ceiling, the speakers
will play a signal every time a new customer is called and a ticket number is
displayed on screens. If the CDS Voice software module is used, the customers
will be called using a multiple language voice calling feature.
For SmartQ or MultiQ
If the use of the ticket dispenser or information kiosk requires data entry it is
possible to install the original QWERTY keyboard besides or instead of virtual
keyboard. In case the terminal might be exposed to vandalism we suggest the
application of vandal proof version.
63
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
Uninterruptible
power supply
Q-UPS
The uninterruptible power supply installed into the queuing terminal has
two major duties. Firstly will protect the terminal from any potential damage
caused by distorsion in the electrical network (e.g. Voltage spikes caused by
lightning). Secondly, during short blackouts will supply energy to keep the
terminal running and during long blackouts will allow time for data to be
saved and the system to be shut down securely.
Features:
- 650VA capacity
- approx. 5-10 min. backup time
- Efficiency even 97,8%
- Battery charging time: 8 hours
GSM gateway
Q-GSMG
Used in conjunction with CDS SMS and CDS Booking
SMS software modules
The GSM gateway will allow the SMS/Text booking and alert software
applications to run. In order to operate the device, a SIM card and a mobile
account, at one of the preferred operators will be needed. The SIM card will
be procured and the related fees will be supported by the end-user.
Barcode scanner
Using the barcode scanner, documents, ID’s or cards containing barcodes
could be read and their owner identified. The application area is very wide,
Q-BCSC
from the banking and retail, through healthcare, to the governmental sector.
Features:
- Reading of 1D and 2D barcodes
- Omni directional reading
- Built-in LED light
- Imaging characteristics: 640x480p resolution
Passport
and ID scanner
Using the passport and ID scanner the identification of the clients can be done
before taking a ticket, shortening the waiting time and making the service
faster. It is an ideal solution for embassies, local authorities, governmental
Q-PSSC institutions or at any customer services where such an identification method
is used..
Features:
- Full page passport/ID scanner (IR and natural light source)
- e-Passport (biometric chip) RFID reader
- 300 dpi resolution
- 100x130mm reading window
- No moving parts
64
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES
Web camera
Q-CAM
The web camera creates the possibility of communication between the
customer and staff when used as part of the Virtual Staff solution. The web
camera will be useful also in kiosk applications where video recording or
picture taking is required, like creation of entry badges or client cards.
Features:
- 1080p HD resolution
- Automatic focus
- Built-in microphone
- Wide optics
- Good quality image even in poor light conditions
Microphone
Q-MIC
Paper roll
TP80
The microphone creates the possibility of communication between the customer
and staff when used as part of the Virtual Staff solution. The microphone will
be useful also in kiosk applications where voice recording is required, like
recording of client feedback or complaints.
The Onlinet paper rolls by their ideal composition will guarantee a smooth
running and a long lifetime of the ticket dispenser. Using the not appropriate
type of paper could cause faults of the ticket printer, will require more regular
cleaning and maintenance, shortening the lifetime of the device. The back of
the paper rolls can be customized with logos, graphics and text.
- 3” width
- 130m length
- approx.1300 tickets (in case of 10 cm ticket length)
Magnetic foil
as unique
advertising tool
MF23
Used in conjunction with MultiQ
The front cover of MultiQ is big enough to become an advertising platform.
Make your system unique and approach your customers with an eye catching
advertising. Any colorful and unique graphic element or composition can be
printed on the foil. The foil itself is made of a strong vinyl that sticks to the
metal cover just as a fridge magnet, so its application or exchange does not
require a specialist. It is an ideal solution during campaigns, promotions,
product introductions, brand awareness building or just simply to provide a
unique outfit.
65
Self-service and
information kiosks
What is this?
First of all, is a solution by which your customers have access to information and
can make transactions, increasing the turnover and customer satisfaction. In the
same time your staff relieved from many routine tasks, like answering general
questions, will spend their valuable time with the real customers. Secondly is an IT
system with hardware and software components, which consists of the following
elements:
Information or self-service kiosk
Secure browser or tailor-made application
How does
it work?
The information kiosk can be placed in a customer waiting area, the shopping
space of a supermarket, in a mall, in the lobby of a hotel or office building and
with special outdoor case even on airports, subway stations or on a walking
street. The touchscreen of the kiosk represents the navigation surface, by which
the user can get the requested information. Equipped with card reader, keyboard,
camera or even printer, can be used as a transactional kiosk. From the simple
internet kiosk or tourist information point to the bank account statement printing,
the kiosk’s applications has no limits.
What benefits will
it bring to you?
S ervices accessible even 24/7 (outdoor kiosk)
Staff relieved from many routine tasks
Increased number of daily transactions
Unique advertising tool
More positive company image
Increased sales efficiency
Increased revenue
SELF-SERVICE AND INFORMATION KIOSKS
66
The tireless
workforce
How many more customers would you be
able to serve, if you had one more helper
or your opening times were longer? Maybe you will never know. As an information
kiosk will be available for those who are
only visitors today, but could turn into
customers tomorrow. As a self-service kiosk
will be available for those clients who are
in a hurry or for whom you haven’t got
enough time.
SmartQ /
IQ Max 12
SQ19-A-0-0 / IQ12-W-0-0
SELF-SERVICE AND INFORMATION KIOSKS
KIOSKS
KIOSK IS AN ADDITIONAL HELPER WHO WILL SERVE YOUR
CUSTOMERS BESIDES OR INSTEAD OF YOU.
67
SmartQ / iQ Max
Features and
benefits
The cure for „time Daily, there could be dozens of people who, with their repeated
thieves“ questions and demand for general information, will steal your staff’s
precious time. Using the kiosk, the staff could spend their valuable time
with real customers, ready to buy, while the kiosk will serve the visitors
and those with a general interest.
No stop While designing the kiosk, one of the important issues was safety. The
- No loss robust metal housing and the optional vandal-proof keyboard, even
when hardly used on a daily basis, can guarantee a long life with a
proper operation. In this way, there is no stop, no empty cycle, no loss.
Faster means Some services required by customers can be handled quickly without
more the intervention of a human being. The kiosk makes the queues shorter,
the administration and service faster and the number of customers
served in a day higher. As a result, the income will increase and the
cost to get a client will decrease radically.
68
SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS
The perfect
workforce
How many clients are you loosing just
because you do not have time for everybody?
How many times do you repeat the same
answers for the same questions in a day,
instead of serving your real clients, ready to
buy? Imagine that you have an employee,
who answers all the questions of the visitors,
serves your clients, never gets tired, never
takes a coffee break and is always willing
to work overtime.
ExeQ / MultiQ
EQ19-W-0-0 / MQ23-A-0-0
SELF-SERVICE AND INFORMATION KIOSKS
KIOSKS
A NEW EMPLOYEE MEANS MORE WORK DONE AND MORE
INCOME. MEANS MORE WAGES AND TAXES ALSO. WELL,
SOMETIMES IT DOESN’T!
69
ExeQ / MultiQ
Features and
benefits
Master of routines The main task of the kiosk is to provide information which eases the
staff’s work, handling most of the routine tasks. The staff could spend
it’s valuable time with real customers, ready to buy, while the kiosk
will serve the visitors and those with a general interest.
Ready for The kiosk as an option can be equipped with printer, card reader,
everything biometric or barcode reader, proximity sensor, webcamera and
speakers. In this way your customers will not only have access to
information, but will be able to make transactions or to purchase using
the kiosk.
Fast Lane for your Some services required by customers can be handled quickly without
customers the intervention of a human being. The kiosk makes possible for your
customers to use a „fast lane“ when requiring your services. The queues
will be shorter, the administration and service faster and the number of
the served customers in day will increase exponentially.
70
SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS
Masterclass of
information display
Sharing information and documents with
clients is an essential part of every business.
Small places or large numbers of requests
served in parallel requires an efficient,
space saving, but comprehensive solution.
Elegance and state-of-the-art technology
meets in this wall mounted kiosk.
WEBTOUCH
W T23-W
SELF-SERVICE AND INFORMATION KIOSKS
KIOSKS
WEBTOUCH IS A PRACTICAL AND ELEGANT DOCUMENT
MANAGING AND DISPLAYING TERMINAL, WHICH IS EASY-TOUSE, SAFE AND ALSO CLIENT AND ENVIRONMENT FRIENDLY.
71
WEBTOUCH
Features and
benefits
Easy-to-use Using the WebTouch terminal’s touchscreen and user friendly web
based application, searching, managing or displaying documents
becomes not more than a child’s play.
Maximum Documents are displayed in a pdf format, using a secure browser. This
security way, the documents can be read by the clients without the option of
making any changes in them or navigating to other webpages.
Cost efficient The heart of WebTouch terminal is specially designed and purpose built
operation hardware that operates using low energy, able to display documents
stored on a central server via Internet, without the necessity of using a PC.
72
SELF-SERVICE AND INFORMATION KIOSKS
TECHNICAL
SPECIFICATIONS
S creen: 23” touchscreen
C
haracteristics: Special PC free
hardware with custom developed
integrated board
V
GA connector
H
DMI In/Out
U
p to 4 USB 2.0 connections
A
udio out / Microphone in
m
icroSD socket
1
0/100 Ethernet connection
S oftware: Android or LINUX
operating system
O
PERA or other web browser
P DF reader
O
ptional virtual keyboard
RECOMMENDATIONS
B anks, Building societies
Insurance companies
Shoe and fashion stores
Mobile, internet, cable tv suppliers
Self-service restaurants, small and
medium sized shops
Galleries, museums
Travel agencies, tourist information
points, car rentals
City and District Councils
R egistry/Tax Office
Solicitor and Notary Public offices
Malls, Supermarkets
Store chains
Healthcare institutions
eneral practitioners
G
Real estate agencies
Consulates, Embassies
Ministry buildings
73
SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE
CDS LOGIN
Access
Control
System
CDS3-L
The purpose of the application is to register and identify visitors. After entering the building or office, visitors, with the help of a touch screen terminal can
type in their personal data, while a photo is taken of them. This information
is used to create and print a badge. Simultaneously with the creation of the
badge, the start of the visit will be logged. When leaving the building, the
system logs the visitor out by either manually typing in the badge code or
optionally scanning the barcode on the badge (if the touchscreen kiosk has a
barcode reader). The number of visitors can be accurately determined on a
statistics interface. Visitor history reports can be created.
SOFTWARE FEATURES
74
R egistration of personal data
P icture shot
E ntering and leaving time logs
B arcode scanning (optional)
P rocess can be customized
D
esign can be customized
SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE
Secure
Browser
SB
One of the most common use of an information kiosk is the display of a
specific website (for example a company website, a virtual map, a picture
gallery, etc.). Specially designed websites offer users the possibility of
navigation on multiple pages, gathering the required information. While
displaying a specific website with a specific content it is important to block
any user attempt of navigation to a different website or closing the browser.
Secure Browser™ offers the ability to control where the user navigates on the
internet through the use of key words and specified URLs. Secure Browser
has many security features like locking down or controlling other browsers
and the ability to make itself the only allowed application. The administrator
can also lock Secure Browser so none of the settings can be touched or the
application exited. Secure Browser has the ability to start together with Windows and load the pre-defined website.
SOFTWARE
FEATURES
C
ustomizable list of specified URLs
and keywords
E asy to use interface
P assword needed for entering and
modifying settings
P assword for opening/closing Secure
Browser
A
bility to lock kiosk so other
programs can’t run except Secure
Browser
F ull screen restricted mode
R estricted web access to specified
sites only
R estrict other Browsers as well to
specified keywords and sites only
75
76
Digital
Signage
What’s this?
How does
it work?
What benefits will
bring
to you?
Digital signage solutions enable interactive and eye-catching communication
which, by emerging from the abundance of adverts, advertises Your message.
T he digital poster is a device which draws attention
by its fascinating imagery.
Interactive window display serves customers beyond closing time
thus supporting sales.
Both solutions involve hardware and software components.
F unctioning as the descendants of the classical, paper-based posters, the
digital poster integrated with customer management system displays targeted
content which can be controlled and overridden.
T he navigation on the touch screen shop window is similar to the use of computer mice. The device including the foil is placed within the display window.
y our expenditures decrease
it provides a 24-hour long service for your customers
it sends your customers targeted messages
the efficiency of service increases
it disencumbers administrators
DIGITAL SIGNAGE
77
78
Posters
in the digital age
A large crowd of potential customers are passing by the
classic, printed advertisements uninterested, even if some
of them are very creative. The question is rightful, that in
which proportion the investment of money, time, energy and
workforce will return? But it is more important to know, if
these advertisements are reaching their goal in waking up
the interest and attention of a customer. The digital poster is a
solution that, with its dynamic content can wake-up, catch and
keep active the attention of a potential
customer even if the customer is sitting in
a client waiting area or walking down
the street.
DIGITAL
SIGNAGE
DIGITAL SIGNAGE
DIGITAL POSTER
YOUR ADVERTISEMENTS DON’T WHISPER ANYMORE,
BUT THEY ADDRESS CUSTOMERS THROUGH A MEGAPHONE.
79
átszható formátumok:
DIGITAL POSTER
yfélhívó integráció esetén:
edi méretek, külön kérésre rendelhetõk. ** Bizonyos feltételek figyelembevételével
Features and
benefits
Aluminum profilos burkolattal
PC videóformátumok (videólejátszás)
PC képformátumok (képlejátszás)
Animált prezentációk
Közvetlen VHS/DVD/Bluray lejátszás (HD minõségben is)**
TV csatornák megjelenítése**
Legutóbbi 3-5 hívószám megjelenítése
Új hívás megjelenítése külön ablakban
Figyelemfelkeltõ hangjelzés híváskor
Akár 4 különálló, futó szövegsáv megjelenítése
Saját logó, arculat, szín, betûkészlet használata
Falra szerelt
Menyezetrõl lógatott
Talpon álló
Váltsa valóra
álmait!
Akciós diákhitelek Aug.31-ig
Részletekért érdeklõdõjön bankfiókunkban!
N
Fakerettel
Fast and efficient Refreshing, rescheduling or completely renewing the content of the digi-
REDAPPLE
N Y E L V I S K O L A
Korai szüret
tal posters is just a matter of a few moments, even in a country-wide
network. In this way, your commercials, announcements, marketing or
promotional messages will reach your customers before your competiUTAZÁSI IRODA
tors.
WorldTraveler
Spectacular The classic paper-based posters, besides having a questionable effiakció! savings ciency, have the disadvantage of high additional costs. With the digital
0% minden új hallgatónak Szept.10-ig!
lis plakát
NAVIGÁTOR BANK
poster you can save the printing, distribution, display and related adLast minute utak már 19.900 Ft-tól!
ministration costs. Above all, the
distribution
of boltunkban!
the content in multiple
Kérje részletes
tájékoztatónkat
locations is just a matter of a few moments.
Targeted Integrated with the ONLINET Queue Management System, the digital
messages poster serves to display the ticket numbers in a queue too. In addition to
this, the commercials can be played automatically in an order that covers
the actual needs of your customers. In this way, your messages, commercials will have bigger effect, creating higher sales impulses.
80
DIGITAL SIGNAGE / DIGITAL POSTER
TECHNICAL SPECIFICATION
Standard screen sizes:
32” - 37” - 42” *
Mounting types:
Wall mounted, free standing and ceiling hanged
Playable formats:
PC video formats(video playlist)
PC picture formats (picture slideshow)
Animated presentations
Direct VHS/DVD/Bluray play (even in HD quality)**
Display of TV channels**
Integrated to a Queue Management System:
Display of the last 3-5 ticket numbers called
Display of new call in a separate window
Warning sound when a new customer called
Even 4 tickers at the bottom of screen
Company logo, image, colours and fonts
RECOMMENDATION
Banks, Building societies
Insurance companies
T elecommunication companies
Mobile, internet, cable tv suppliers
Fashion stores
Beauty shops
Cinemas, theatres, concert halls
Travel agencies,
tourist information points
City and District Councils
Registry offices
Tax, Custom and Revenue Offices
Solicitor and Notary Public offices
Malls, Supermarkets
Store chains
Restaurants, bars, pubs
Educational institutions
Real estate agencies
Conference and sport centers
* Other sizes are upon request. ** Some restrictions may apply
81
DIGITAL SIGNAGE / DIGITAL POSTER
82
ACCESSORIES
AND OPTIONS
P
erformant PC
as multimedia server
Branded models, that allow even a
24h operation. Stores multimedia
materials
O
nlinet OMP and OMM
software
A multi-functional application that
allows the play, the scheduling and
refresh of multimedia materials stored
on the server
D
igital media player
Special, PC replacement hardware,
with Media Management software
RELATED SERVICES
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
Integration to existing IT systems
C
eiling and wall mounting
support, floor stand
F ront and back aluminium
cover
W
ooden frame
Uniquely designed frame
or cover
From passer-by to
regular customer
How many clients are visiting you after the
opening hours? How many decided to buy,
order or sign a contract after the opening
hours, just yesterday? How about last week
or last year? How many were choosing one
of your competitors after all this? Imagine
that you have a helper, who remains there
after the opening hours to inform the visitors
and serve your clients. Even 24h a day.
Everyday during the week.
EVERYDAY DURING THE YEAR.
INTERACTIVE
WINDOW
DISPLAY
DIGITAL SIGNAGE
INTER AC TIVE WINDOW DISPL AY
THIS IS HOW SIMPLE PASSERS-BY
WILL BECOME YOUR CLIENTS!
83
INTERACTIVE
WINDOW DISPLAY
Features and
benefits
Customers from The interactive window display adresses the passers-by, the potential
passers-by customers on the street. Compared to the static, paper based posters,
a dynamic content will make a product, a service or a campaign more
attractive. The interactivity will make possible for the customer to become
a part of it, to model it, instead of being just passive viewers.
24h The working times will not end during the afternoon and the week will
opening not end on Friday anymore. The interactive window display makes
possible for your customers to be informed and make transactions after
the opening hours or even on weekends. During the working hours it will
release your staff from many routine tasks, in order to spend more time
with real customers.
Safe The operation of the interactive window display is fully safe, as all of its
operation components including the touch foil are placed inside the window glass. In
this way, the whole system is protected against vandalism.
84
DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY
TECHNICAL SPECIFICATION
Detection method:
Projected Capacitance Touch technology with sensing wires
Fixing surface options:
Metal free, smooth glass and bulletproof glass*
Touch foil type:
Permanent and removable
Position accuracy:
3 mm absolute, 1mm relative, no drift
Alignment:
Through software drivers
Sensitivity:
Configurable, depending on glass thickness (gloved hand too)
Speed of response:
18-50 ms (depending on glass thickness)
Output:
USB 2.0
Drivers:
Windows XP/Vista/7
Restrictions:
For double glazing glass preliminary test is recommended!
No polycarbonate and acrylic surfaces!
When using a TV, only LCD, no Plasma!
SIZES
Standard sizes**:
30”- 40” - 50”
Max. sizes:
permanent foil: 144” removable foil: 116”
Temperature range:
-10oC / +70oC
Humidity range:
0-95% , unaffected by condensation
Light transmission:
typically better than 93%
RECOMMENDATION
Banks, Building societies
Insurance companies
T elecommunication companies
Mobile, internet, cable tv suppliers
Fashion stores
Beauty shops
Cinemas, theatres, concert halls
Travel agencies,
tourist information points
City and District Councils
Registry offices
Tax, Custom and Revenue Offices
Solicitor and Notary Public offices
Malls, Supermarkets
Store chains
Restaurants, bars, pubs
Educational institutions
Real estate agencies
Conference and sport centers
* Only for removable foils. **Other sizes upon special request .
85
DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY
86
ACCESSORIES
AND OPTIONS
I ndustrial LCD TV
Sizes: 32”-37”-42”, branded models,
that allow even a 24h operation
I ndustrial projectors
Branded models, that allow
even a 24h operation
P
rojection foil
Sizes: 30”-40”-50”
P
erformant PC as multimedia
server
Branded models, that allow even a
24h operation. Stores multimedia
materials
RELATED SERVICES
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
Integration to existing IT systems
nlinet OMP and OMM
O
software
Digital media player
A multi-functional application that
allows the play, the scheduling and
refresh of multimedia materials stored
on the server
Special, PC replacement hardware,
with Media Management software
C
eiling and wall mounting
support
For LCD and projector
F ront and back aluminium
cover (LCD)
W
ood frame (LCD)
Advertisement that
reaches its target
Either you are already using or just planning to introduce LCD
or Plasma screens with running commercials, the question is:
”How will the operation of the whole system be efficient?” ”Will I
have a return on investments?” ”How will the commercials reach
their objective?” ”Is my sales going
to grow?” The customer’s stimulus
threshold is getting higher and even
if we admit it or not, the customers
become bored of the commercials
running in an endless loop.
OMP/OMM
CDS3-S / CDS3-DSS
DIGITAL SIGNAGE
SOF T WARE
THE OMP/OMM(ONLINET MEDIA PLAYER/ONLINET MEDIA MANAGER)
SYSTEM INTEGRATED WITH THE ONLINET QUEUE MANAGEMENT SYSTEM
HELPS IN STICKING YOUR CUSTOMER’S EYES TO THE SCREEN, PLAYING A
CONTENT IN WHICH THEY ARE INTERESTED AND BRINGING MUCH MORE
NEW ORDERS TO YOU.
87
OMP/OMM
Features and
benefits
Stick to the The customers become indifferent towards the commercials running on
screens an endless loop. The ONLINET OMP / OMM system makes it possible
to display, besides commercials, ticket calling and other information
(e.g. exchange rates, announcements, news) on the same screens. The
customers eyes will surely stick to the screens.
Targeted Using the ONLINET OMP/OMM system, the commercials can be played
messages automatically in an order that covers the actual needs of your customers.
In this way, your messages, commercials will have bigger effect, creating
higher sales impulses.
Central management and The creation of playlists, timings for commercials, videos or images and
statistics sending them to even multiple locations can be done from a central
location. Statistics will be created about the frequency and timing of the
content that was played, separately for each location. These can join the
queuing system statistics, giving a clear picture of the results of a specific
campaign.
88
DIGITAL SIGNAGE / SOF T WARES
TECHNICAL SPECIFICATION
Components:
Media Server (hardver)
OMP - ONLINET MEDIA PLAYER (software)
OMM - ONLINET MEDIA MANAGER (software)
Playable formats:
PC video formats(video playlist)
PC picture formats (picture slideshow)
Animated presentations
Direct VHS/DVD/Bluray play (even in HD quality)*
Display of TV channels*
Information display:
Display of the last 3-5 ticket numbers called
Display of new call in a separate window
Warning sound when a new customer called
Even 4 tickers at the bottom of screen
Company logo, image, colours and fonts
Setup options:
Creation of branch groups
Creation of screen, panel and ticker groups
Creation of campaign and campaign groups
Creation of playlists
Define „expiry terms“ for playlists
Statistics:
Media content that was played
(by branch, by screen, by period of time)
Detailed data for campaigns and campaign groups
Monitoring:
Currently playing media content
Current screen status
Current status of campaigns and campaign groups
Alerts on reaching preset limits
Design functions:
Size of panels and tickers
Colour palette for panels and tickers
Font type for panels and tickers
Possibility of displaying automatically data received online
* Some restrictions may apply
RECOMMENDATION
Banks, Building societies
Insurance companies
T elecommunication companies
Mobile, internet, cable tv suppliers
Fashion stores
Beauty shops
Cinemas, theatres, concert halls
T ravel agencies,
tourist information points
City and District Councils
Registry offices
Tax, Custom and Revenue Offices
Solicitor and Notary Public offices
Malls, Supermarkets
Store chains
Restaurants, bars, pubs
Educational institutions
Real estate agencies
Conference and sport centers
89
DIGITAL SIGNAGE / SOF T WARES
ACCESSORIES
AND OPTIONS
M
EDIA SERVER
Branded PC models, that allow even
a 24h operation. Stores multimedia
materials
L CD/Plasma screens
32” - 37” - 42”
standard or custom sizes on request
C
eiling and wall mounting
support, floor stand
F ront and back aluminium
cover
Wooden frame
U
niquely designed
frame or cover
RELATED SERVICES
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
Integration to existing IT systems
COMPLEMENTARY SOLUTIONS
CDS MEETING
meeting
room
occupancy
CDS3-MT
The purpose of the “Meeting Room Occupancy Display” application is to
offer an elegant and innovative way of managing and informing the staff and
visitors of a company about the status and planned meetings in the company’s
meeting rooms.
The application uses the data inserted by users in the MS Outlook Calendar
with connection to an Exchange Server. The information is displayed on an
LCD or Plasma screen installed near the entrance of each meeting room. The
application can handle virtually unlimited number of meeting rooms.
SETTINGS
SOFTWARE
REQUIREMENTS
T ime interval displayed
(today or a longer period)
D
ata refreshing frequency
M
eeting room name customization
icrosoft Windows XP SP3
M
operating system or newer
Microsoft.NET Framework 3.5 SP1
C
reation of meeting room groups
C
reation of meeting room priorities
icrosoft IIS 5.1 or newer
M
Microsoft SQL server 2005
Express
91
COMPLEMENTARY SOLUTIONS
VIRTUAL
ASSISTANT
VA
Coming from its name, virtual assistants replace administrators taken from life
in customer services or at certain counters. One of the reasons for this is that
there are insufficient number of experts who could provide special services.
So these services can only be accessed where the experts are physically
present. By virtual assistants, you can overcome these difficulties, as any service can be provided without the need for physical contact.
HOW IT WORKS:
One possible way is to integrate virtual assistants into the
customer management system. After choosing the required
service and receiving the ticket with serial number, the
customer is waiting similar to other customers. As the service chosen is not provided in that particular venue, the
customer is called to a virtual counter. The virtual counter
is either a touch-screen kiosk or a large screen LCD monitor. Irrespective of the communication method (voice,
video, and text messages), the system has the following
accessories: camera, microphone, speakers, keyboard,
TYPICAL ELEMENTS
OF THE SYSTEM
92
Q
ueuing terminal
L CD screen
C
amera
M
icrophone
and possibly a printer. The virtual assistant sees that there is
a customer to be served and (s)he initiates the call from the
distance. The customer sitting in front of the screen can talk
to the administrator as if (s)he was physically there. At the
end of service, the administrator can print the documents
and the tear-sheet that the customer can take over at the
virtual counter.
S peakers
P rinter/Scanner
S oftware
COMPAR ATIVE CHART
QUEUE MANAGEMENT SYSTEM
FEATURES
iQ7
iQ Max10
SmartQ
MultiQ
EXEQ
PC inside
–
X
X
X
X
Non-PC based
X
–
–
–
–
Wall mounted or desktop
X
–
–
–
–
Touchscreen 19"
–
–
X
X
X
Touchscreen 23"
–
–
–
X
–
Touchscreen 32"
–
–
–
X
–
Ticket printer 3"
X
X
X
X
X
A4 size printer
–
–
–
Contactless card reader
–
–
–
Engine driven card reader
–
–
–
Corian case
X
X
–
–
X
Metal case
–
–
X
X
–
Barcode reader
–
–
–
–
Passport scanner
–
–
–
–
Camera
–
–
–
–
Microphone
–
–
–
–
Speakers
–
–
–
–
–
–
–
–
CDS queuing software - only
basic modules
–
X
X
CDS queuing software - all
modules
–
–
Cover in custom color
Magnet foil signage
UPS
SYMBOLS
– NOT SUPPORTED
X
X
X SUPPORTED, DEFAULT
SUPPORTED, OPTION
93
w w w.onlinetgroup.com