Application Notes for MultiTech FaxFinder® FFx40 Software version

Avaya Solution & Interoperability Test Lab
Application Notes for MultiTech FaxFinder® FFx40
Software version 1.1.8 with Avaya IP Office 8.0 – Issue 1.0
Abstract
These Application Notes describe the configuration steps required for MultiTech FaxFinder®
to interoperate with Avaya IP Office. The MultiTech FaxFinder is a fax application that uses
the analog user interface from Avaya IP Office to send and receive fax.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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1. Introduction
These Application Notes describe the configuration steps required for MultiTech FaxFinder® to
interoperate with Avaya IP Office. The MultiTech FaxFinder is a fax application that uses the
analog user interface from Avaya IP Office to send and receive fax.
Each fax port on MultiTech FaxFinder is configured as an analog user on Avaya IP Office, and
the corresponding analog extension is provisioned to send the called number in DTMF after call
connection. The analog users associated with the fax ports are placed into a fax hunt group for
incoming fax distribution.
For each user on Avaya IP Office desiring to use fax, a virtual fax extension and user is created
with calls forwarded to the fax hunt group. Incoming fax calls to the virtual fax extensions are
forwarded to the fax hunt group, and delivered to MultiTech FaxFinder via available fax ports.
When Avaya IP Office detects that a fax call has been answered, the virtual fax extension
associated with the DID number is out-pulsed via DTMF digits to MultiTech FaxFinder. The
received incoming fax can be sent to the fax recipient’s email address, printed automatically, or
stored in a shared folder, depending on the provisioning in MultiTech FaxFinder. In the
compliance testing, the shared folder method was used to store incoming faxes.
Outgoing faxes can be sent from the MultiTech FaxFinder Client application, from any PC
application that supports print, T.37 “email to fax”, or from the MultiTech FaxFinder web
interface. In the compliance testing, the web interface method was used to send outgoing faxes.
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2. General Test Approach and Test Results
The feature test cases were performed manually. Internal and external fax calls to and from the
MultiTech FaxFinder server were made. The fax calls were sent and received using the
MultiTech FaxFinder web interface and the analog fax machine at the emulated PSTN. The
serviceability test cases were performed manually by disconnecting/reconnecting the
Ethernet/Analog cables to MultiTech FaxFinder.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
2.1. Interoperability Compliance Testing
Interoperability compliance testing covered the following features and functionality:
 Proper handling of faxes via the analog ports including send/receive, internal fax, external
fax over SIP trunk simultaneous with bi-directional faxes, and miscellaneous failure
scenarios.
 Proper handling of faxes with different pages, complexity, format, and data rates.
 No adverse impact on the internal and external calls during faxes.
The serviceability testing focused on verifying the ability of MultiTech FaxFinder to recover
from adverse conditions, such as disconnecting/reconnecting the Ethernet/Analog cables to
MultiTech FaxFinder.
2.2. Test Results
All test cases were executed and passed.
2.3. Support
Technical support on MultiTech FaxFinder can be obtained through the following:
 Phone: (763) 717-5863
 Web:
https://support.multitech.com
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3. Reference Configuration
Figure 1 below shows the configuration used for the compliance testing. The Multi-tech
FaxFinder FFx40 series included the FF240, FF440 and FF840. In the compliance testing, the 8port FF840 model was used.
Figure 1: MultiTech FaxFinder with Avaya IP Office
4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya IP Office 500
8.0
Avaya 1608 IP Telephones (H.323)
1.2
MultiTech FaxFinder® on FF840
1.1.8
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5. Configure Avaya IP Office
This section provides the procedures for configuring Avaya IP Office. The procedures include
the following areas:




Administer physical fax ports
Administer fax hunt group
Administer virtual fax users
Administer incoming call route
5.1. Administer Physical Fax Ports
From a PC running the Avaya IP Office Manager application, select Start > Programs > IP
Office > Manager to launch the Manager application. Select the proper IP Office system, and
log in using the appropriate credentials.
The Avaya IP Office R8 Manager screen is displayed. From the configuration tree in the left
pane, select Extension, followed by the specific extension corresponding to the first analog port
that is physically connected to MultiTech FaxFinder, in this case “225”.
The Analogue Extension screen is displayed. In Caller Display Type, select “DTMFF” from
the drop-down list, to enable the called number to be out-pulsed via DTMF digits to MultiTech
FaxFinder upon call connection.
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From the configuration tree in the left pane, select User, followed by the user corresponding to
the extension from above. In this case, the user is “225”.
Select the User tab. Enter a descriptive Name and Full Name.
Repeat this section for all analog ports that are physically connected to MultiTech FaxFinder. In
the compliance testing, two analog ports with extensions “225” and “226” were modified.
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5.2. Administer Fax Hunt Group
From the configuration tree in the left pane, right-click on HuntGroup and select New from the
pop-up list to add a new hunt group. Enter desired values for the Name and Extension fields.
Click on Edit in the User List section to add members (not shown).
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The Select Members screen is displayed. Select the entries with Extn values matching to the
physical analog fax ports from Section 5.1, and click the Append button to move the selected
entries to the right. Click OK.
The Sequential Group screen is displayed and updated with the selected members.
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Select the Voicemail tab, and make sure Voicemail On is unchecked, and that Voicemail Email
is Off, as shown below.
Select the Queuing tab, and uncheck Queuing On, as shown below.
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5.3. Administer Virtual Fax Users
For every user on IP Office desiring to use MultiTech FaxFinder with a personal identifiable fax
number, a virtual fax extension and user needs to be created. From the configuration tree in the
left pane, right-click on Extension, and select New > H323 Extension. The H323 Extension
screen is displayed.
Enter the desired Base Extension, in this case “28005”.
From the configuration tree in the left pane, right-click on User, and select New. The User
screen is displayed. Select the User tab.
Enter a descriptive Name and Full Name. For Extension, enter the base extension number from
above, in this case “28005”.
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Select the Voicemail tab, and make sure Voicemail On is unchecked, and that Voicemail Email
is Off, as shown below.
Select the Forwarding tab. Check the Forward Unconditional field. For Forward Number,
enter the extension number of the fax hunt group from Section 5.2.
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5.4. Administer Short Code
If necessary, create an incoming call route to route the new virtual fax extensions from Section
5.3. In the compliance testing, the existing incoming call route for the SIP line can route to any
three digit extensions on IP Office. This is to emulate the PSTN line connecting to IP Office.
As shown in the screen below, the Incoming Number for the SIP line “17” is “58XXX”, which
uses 3 single digit wildcards “X” allowing the last 3 digits to be any number.
In the Destination tab, the use of “#” in the Destination field enables the routing to be based on
the “XXX” from the Incoming Number field from above.
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6. Configure MultiTech FaxFinder®
This section provides the procedures for configuring the MultiTech FaxFinder®. The procedures
include the following areas:






Launch FaxFinder Web Management
Administer network
Administer modem
Administer network shares
Administer inbound routing recipients
Administer users
6.1. Launch FaxFinder Web Management
Launch the FaxFinder Web Management interface by using the URL “http://ip-address” in an
Internet browser window, where “ip-address” is the IP address of the FaxFinder. The Login
screen below is displayed. Log in using the appropriate credentials.
The screen below is displayed next.
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6.2. Administer Network
Select System Configuration from the top menu. The Network Configuration screen is
displayed. Modify the IP Address, Subnet Mask, and Default Gateway fields to match the
network configuration.
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6.3. Administer Modem
Select Fax Configuration from the top menu. The Modem Configuration screen is displayed.
Enter the following values for the specified fields, and retain the default values for the remaining
fields.




Modem:
Select a modem to configure.
Routing:
“DTMF Digits”
Fax ID:
Enter a descriptive name.
Max Extension Digits: Enter number of digits for the virtual fax numbers from Section 5.3.
If the dialing prefix is the same for every outgoing fax, then the Dial Prefix field can be
configured. Repeat this section to configure all modems.
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6.4. Administer Network Shares
Select System Configuration from the top menu. The Network Configuration menu is
displayed. Select the Shares from the left pane. The Shared Resources page is displayed.
Click Add to create the Network Shares location.
The Add Network Share page is displayed as shown in screen bellow. Enter the Location of
the network shared directory, Username and Password. Click Save.
The screen is updated with network shares Location as shown in screen bellow. The network
shared folder is used to store the incoming fax.
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6.5. Administer Inbound Routing Recipients
Select Inbound Routing from the left pane. The screen below is displayed. In the Recipients
section, select Add to add a new recipient.
The Add Recipient screen is displayed next. For Extension, enter a virtual fax user extension
from Section 5.3. Enter a descriptive Name. Click Save.
The screen is updated with a Destinations section, as shown below. Click Add to add a
destination for incoming faxes.
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The Add Destination screen is displayed. The default setting is to send the incoming faxes to
the recipient’s email. In the compliance testing, the destination was configured to use the shared
folder method to store incoming faxes. Select “Share” from the drop-down box, and enter the
path to a shared folder in the next field. Click Save.
Repeat this section to add a recipient for each virtual fax user from Section 5.3.
In the compliance testing, three recipients were created to correspond to the three virtual fax
users from Section 5.3, as shown below.
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6.6. Administer Users
Select Users from the left pane, to display the FaxFinder Users screen. Click Add to add a new
user.
The Add FaxFinder User screen is displayed next. Enter descriptive values for Username and
Full Name. Enter a desired value for Password and Confirm Password. Enter the full
telephone and fax numbers for the user in the Phone Number and Fax Number fields
respectively.
Repeat this section to create all desired users. In the compliance testing, three fax users were
created as shown below.
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7. Verification Steps
This section provides the tests that can be performed to verify proper configuration of MultiTech
FaxFinder and Avaya IP Office.
7.1. Verify MultiTech FaxFinder
Follow the procedures in Section 6.1 to launch the FaxFinder Web Management interface, and
log in using an appropriate fax user credentials. Select Send Fax from the top menu, to display
the Send Fax screen.
The Sender Information section is automatically populated. In the Recipient Information
section, enter the pertinent information for a fax recipient. For the Fax Number field, if a
dialing prefix is required by Avaya IP Office and not configured in Section 6.3, then include the
prefix. In the compliance testing, “*6” is the dialing prefix for all outgoing calls to the PSTN.
Click on Add Recipient to add the recipient.
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Scroll down the screen to the Cover Page Information section. Modify this section as desired.
In the Attachments section, click Browse to select any desired attachment. In the Options
section, make any desired changes, and click Send Fax.
Select Status & Logs from the top menu, followed by Fax Status in the left pane, to display the
screen below. In the Modem Status section, verify that there is a modem with a State of
“Sending”. In the Outbound Fax Status section, verify that there is an entry showing the active
fax with a State of “sending”, and that the Sender and Recipient fields display correct
information.
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7.2. Verify Avaya IP Office
From the Avaya IP Office R8 Manager screen shown in Section 5.1, select File > Advanced >
System Status to launch the System Status application, and log in using the appropriate
credentials.
The IP Office System Status screen is displayed. Select Extensions in the left pane to display a
list of administered extensions, and select the extension corresponding to the active modem from
Section 7.1, in this case “225”. Verify that the Extension Status screen shows an active call
with Current State of “Connected”, and that the recipient fax number from Section 7.1 is
displayed in the Calling Number or Called Number field, without the dialing prefix.
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8. Conclusion
These Application Notes describe the configuration steps required for the MultiTech FaxFinder
to successfully interoperate with Avaya IP Office. All feature and serviceability test cases were
completed.
9. Additional References
This section references the product documentation relevant to these Application Notes.
1. IP Office 8.0 Documentation CD, January 2012, available at http://support.avaya.com.
2. FaxFinder Administrator User Guide for Models FF840, available at
https://support.multitech.com.
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©2012 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™
are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners. The information provided in these Application Notes is
subject to change without notice. The configurations, technical data, and recommendations
provided in these Application Notes are believed to be accurate and dependable, but are
presented without express or implied warranty. Users are responsible for their application of any
products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya DevConnect
Program at devconnect@avaya.com.
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