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BT Freelance XD 5500
User Guide
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Section
Welcome…
to your BT Freelance XD 5500 Digital
Cordless Telephone Answering Machine
•
•
•
13 Minutes digital recording time.
Access your messages remotely from any other Touchtone™ phone.
50 Name and number phonebook for storing your most frequently
used numbers.
• Caller Display shows you who’s calling before you answer the
phone1 and stores a list of your last 40 callers. You can also dial
numbers direct from the Calls list.
• Handsfree lets you make and receive calls using the built-in
handset loudspeaker so your hands are free for other tasks
during a call.
• Redial up to 10 of the last numbers called.
• Choose from 10 different ringtones for internal and external calls
and numbers stored in the phonebook
• Use up to 5 handsets with your BT Freelance XD 5500 base2.
• Make internal calls and transfer external calls between handsets.
1 Requires subscription to your network’s Caller Display service.
A quarterly fee may be payable.
2 Requires more than one handset.
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Section
This User Guide provides you with all the
information you need to get the most from
your phone. Before you make your first
call you will need to set up your phone.
Follow the simple instructions in ‘Getting
Started’, over the next few pages.
Need help?
If you have any problems setting up or using your BT Freelance XD
5500 please contact the Helpline on 0870 605 8047
or email bt.helpdesk@suncorptech.com
Alternatively, you may find the answer in ‘Help’ at the back of
this guide.
IMPORTANT
Only use the telephone line cord supplied.
Got everything?
• BT Freelance XD 5500 handset
• BT Freelance XD 5500 base
• 2 x AAA NiMH rechargeable
batteries
• Mains power adaptor
(Item code: 032763)
• Telephone line cord
In addition, if you have
purchased a BT Freelance XD
5500 multipack you will also
have the following for each
additional handset:
• BT Freelance XD 5500 charger
• 2 x AAA NiMH
rechargeable batteries
• Mains power adaptor for the
charger (Item code: 035929)
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4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connect the base to mains power. . . . . . . . . 6
Preparing your handset . . . . . . . . . . . . . . . . . 7
Connect to the telephone line. . . . . . . . . . . . 7
Set the day and time using the handset . . . . 8
Check the current day and time setting . . . . 9
BT Freelance XD 5500 multipack users only
Connect the charger(s) and charge
the handset(s) . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 11
Handset display icons . . . . . . . . . . . . . . . . . . 12
Using the menu . . . . . . . . . . . . . . . . . . . . . . . 13
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using your phone
Switch the handset on/off. . . . . . . . . . . . . . . 16
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Preparatory dialling . . . . . . . . . . . . . . . . . . . . 16
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 17
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Make a handsfree call . . . . . . . . . . . . . . . . . . 18
Answer a handset call handsfree. . . . . . . . . . 18
Adjusting the volume. . . . . . . . . . . . . . . . . . . 18
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Delete a number from the redial list . . . . . . . 19
Delete the entire redial list . . . . . . . . . . . . . . 19
Copy a redial number to the phonebook . . . 19
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Find/page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the phonebook
Add an entry. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Dial from the phonebook . . . . . . . . . . . . . . . 22
Edit an entry. . . . . . . . . . . . . . . . . . . . . . . . . . 22
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 23
Internal calls
Make an internal call . . . . . . . . . . . . . . . . . . . 24
Receive an internal call . . . . . . . . . . . . . . . . . 24
Transfer an external call . . . . . . . . . . . . . . . . . 25
3 Way call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Caller Display & the calls list
Caller Display . . . . . . . . . . . . . . . . . . . . . . . . . 26
Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
View the Calls list . . . . . . . . . . . . . . . . . . . . . 27
Dial a number in the Calls list . . . . . . . . . . . . 27
Copy a number to the phonebook . . . . . . . . 28
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 28
Delete the entire Calls list . . . . . . . . . . . . . . . 28
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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In this guide
Using the answering machine
Switch the answering machine on / off . . . . 29
Listening to your messages . . . . . . . . . . . . . . 30
Outgoing messages . . . . . . . . . . . . . . . . . . . . 32
Select and play outgoing message . . . . . . . . 32
Record your own outgoing message(s) . . . . 33
Re-instate the pre-recorded
outgoing message . . . . . . . . . . . . . . . . . . . . . 33
Adjust answer delay . . . . . . . . . . . . . . . . . . . . 34
Change the security PIN . . . . . . . . . . . . . . . . 35
Check the security PIN . . . . . . . . . . . . . . . . . . 35
Record a memo . . . . . . . . . . . . . . . . . . . . . . . 35
Memory full during a call . . . . . . . . . . . . . . . 36
Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 36
Remote access . . . . . . . . . . . . . . . . . . . . . . . . 36
Base settings
Base ringer volume . . . . . . . . . . . . . . . . . . . . 43
Base ringer melody . . . . . . . . . . . . . . . . . . . . 43
Change PIN code . . . . . . . . . . . . . . . . . . . . . . 44
Dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Default settings . . . . . . . . . . . . . . . . . . . . . . . 45
Additional handsets and bases
Register a new handset to base . . . . . . . . . . 46
Register a different manufacturer’s
handset to your base . . . . . . . . . . . . . . . . . . . 47
Selecting a base . . . . . . . . . . . . . . . . . . . . . . . 47
De-register a handset . . . . . . . . . . . . . . . . . . 48
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Handset settings
Handset ringer volume . . . . . . . . . . . . . . . . . 39
Handset ringer melody . . . . . . . . . . . . . . . . . 39
Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Handset name . . . . . . . . . . . . . . . . . . . . . . . . 40
Handset language . . . . . . . . . . . . . . . . . . . . . 40
Keypad lock via the menu . . . . . . . . . . . . . . . 40
Switch handset beeps on/off. . . . . . . . . . . . . 41
Set the date . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Set the clock . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Set the alarm . . . . . . . . . . . . . . . . . . . . . . . . . 42
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Environmental . . . . . . . . . . . . . . . . . . . . . . . . 52
Product disposal instructions . . . . . . . . . . . . 53
Connecting to a switchboard. . . . . . . . . . . . . 53
Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 53
Access code and entering a pause . . . . . . . . 53
Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Technical information. . . . . . . . . . . . . . . . . . . 54
R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
5
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6
Getting started
WARNING
Do not place your BT Freelance XD
5500 in the bathroom or other humid
areas.
Handset range
Your BT Freelance XD 5500 has a range
of up to 300m outdoors when there is
a clear line of sight between the base
and the handset. When there is no
clear line of sight between the handset
and the base, e.g. the base is indoors
and the handset is either indoors or
outdoors, the range could be reduced
to 50m. Thick stone walls will severely
affect the range.
Signal strength
The icon on your handset display
indicates when you are in range of the
base. When it flashes and you hear a
warning beep, you are out of range
and will need to move closer to the
base.
IMPORTANT
Do not connect the telephone line
until the handset is fully charged. The
base station should be plugged into
the mains power socket at all times.
Location
You need to place your BT Freelance XD 5500 base within 2
metres of a mains power socket and the telephone wall socket
so that the cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your BT Freelance XD 5500 works by sending radio signals
between the handset and base. The strength of the signal
depends on where you position the base. Putting it as high as
possible can help to provide the best signal.
Connect the base to mains power
1. Plug the jack of the mains power adaptor into the socket marked
on the back of the base and plug the other end into the
mains power wall socket and switch on. The green Power/In Use
light comes on.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Getting started
Preparing your handset
2. Insert the 2 x AAA rechargeable batteries supplied, taking
note of the polarity markings inside the battery compartment,
then slide the battery compartment shut.
WARNING
Never use non-rechargeable batteries.
Only use the approved batteries. Using
unapproved batteries will invalidate
your guarantee and may damage the
telephone.
Talk/Standby time
Under ideal conditions, the handset
batteries should give up to 10 hours
talk time or up to 100 hours standby
on a single charge.
(This does not mean you can unplug
the base or leave it for this length of
time without charge.)
Please note that new NiMH
rechargeable batteries do not reach
full capacity until they have been in
normal use for several days.
3. Place the handset on the base to charge. The red charging
light comes on. You should let the batteries charge
continuously for at least 24 hours. The batteries and case may
become warm during charging, this is normal.
Connect to the telephone line
4. Plug the telephone line cord into the socket marked
on the
back of the base and plug the other end into the telephone
wall socket.
See ‘Battery performance’ on the
following page.
BATTERY LOW WARNING
icon is flashing in the
If the
display and you hear a warning beep
every minute during a call, you will
need to recharge your handset before
you can use it.
The charging light will be lit when the
handet is in the base or charger – even
when the batteries are fully charged.
Only use the telephone line cord supplied.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
7
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8
Getting started
Battery performance
To keep the batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last as
long as possible.
After charging your handset for the
first time, subsequent charging time
for the batteries is approximately
6–8 hours.
Set the day and time using the handset
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, thus reducing the
talk/standby time. Eventually they will
need replacing. New batteries are
available from the BT Freelance XD
5500 Helpline on 0870 605 8047.
Once a message has been played back, the machine will
announce, for example, “Tuesday, four fifty, pm.”
You will need to set the day and time so that you know when
each answering machine message was received.
Set the day:
1. Press
, scroll
to TAM SETTINGS and press
2. Scroll
to DAY SETTING and press
is displayed.
3. Press
or
to confirm.
.
. The current day
to select the required day and press
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Getting started
Set the time:
1. Press
, scroll
to DATE-TIME and press
2. Scroll
to CLOCK SET and press
The current time is displayed.
.
.
3. Use the keypad to set the required time in 24 hour format,
e.g. 1830 for 6.30pm. Press
to confirm.
Check the current day and time setting
1. On the answering machine base, press
time setting is announced.
The current day and
Default day and time
The default day and time is Saturday, 12.01pm. If the power
to the base is lost, the date and time will revert to this default
setting. Your messages will be unaffected.
If you have subscribed to your network’s Caller Display service,
the day and time will be set on the handset automatically.
However, the correct day can only be set manually, see
previous page.
Your BT Freelance XD 5500 is now ready for use.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
9
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10
Getting started
BT Freelance XD 5500 multipack
users only:
Place each BT Freelance XD 5500 charger within reach of a
mains power wall socket.
Connect the charger(s) and charge the handset(s)
1. Plug the mains power adaptor into the power socket on the
underside of the charger and plug the other end to the mains
power wall socket.
2. Insert the 2 x AAA rechargeable batteries supplied, taking
note of the polarity markings inside the battery compartment,
then slide the battery compartment shut.
HSX next to the time, where X is the next available handset
number, e.g. 2, 3 etc.
3. Place the handset on the charger. The red charging light
comes on. You should let the batteries charge continuously
for at least 24 hours.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Getting to know your phone
11
Handset buttons
In use light
On when the line is in use.
Dig
it a
lC
ty
la r
Secrecy / Cancel/ Back
During a call, mutes your voice so your
caller cannot hear you, page 17.
i
Press to return to the previous menu.
Use to delete entries in the
phonebook and calls lists.
Redial / Pause/ Volume +
Press to open the redial list, page 18.
Use to enter a pause in a stored
number, page 53.
Press to raise the volume during a call, page 18.
Phonebook/Exit
Press to open the phonebook, page 21.
Press to exit the menu and return
to standby from the calls and redial list.
* / Keypad lock
Use to lock/unlock the keypad to prevent
accidental dialling, page 20.
R / Power On Off
Use with switchboard services and
BT Calling Features.
Press and hold to switch the
handset on/off, page 16.
Flashes when you have an
incoming call.
Handsfree
Lets you make and receive calls using the
built-in handset loudspeaker, page 17-18.
Menu / OK
Press to open the menu.
Press to select menu options, page 13.
Talk / End call
Press to make, receive and end calls, page 16.
Scroll Up/Down
Scroll up or down through menu options,
calls lists and phonebook entries.
Calls/Vol Press to open and scroll through the Calls list,
page 26.
Press to lower the volume during
a call, page 18.
#/Conf
Use to make conference calls, page 25.
Int
Use to make internal calls and transfer calls
to other BT Freelance XD 5500 handsets
registered to the base, page 24-25.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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12
Getting to know your phone
Handset display icons
Battery charge level
Current time
Phone off-hook.
Flashes when you receive an
external call. Stays on during the call.
Internal call in progress.
3 Way call in progress.
Indicates signal strength.
Flashes when handset is not
registered to the base.
Range indicator
Handset number
Answered call
(when viewing the Calls list)1
Unanswered call
(when viewing the Calls list)1
Keypad locked.
The displayed number is longer
than 12 digits.
Battery charge full.
Menu open.
Battery charge medium.
Phonebook open.
Battery charge low.
Flashes when nearly empty.
Handsfree speaker on.
New number(s) in Call list1.
Voice mail waiting.
Answering machine on.
1
This features requires subscription to your network provider’s Caller Display service. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Getting to know your phone
Using the menu
All your phone’s functions and settings can be accessed
through the main menu. The menu map below shows all menu
options you can choose from.
Press
to enter the menu. The
Press
or
Quick exit a menu
If you want to exit a menu or cancel
an operation at any time you can
press and hold
to return to the
standby screen.
icon is displayed.
to scroll through the menu options.
When you reach the end of the list you will hear a
confirmation beep and the first option is displayed again.
To select an option, press
.
To return to the previous menu display, press
.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
13
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14
Getting to know your phone
Menu map
MSG Play
Phonebook
TAM Setting
Setup
Handset
Date – Time
Register
New MSG
Add entry
Ans on/off
Base Volume
Beep
Date set
Select base
All MSG
Modify entry
Ans mode
Base Melody
Internal ringer volume
Clock set
Register base
Delete entry
Memo rec
Delete handset
External ringer volume
Alarm set
OGM setting
PIN code
Internal ringer melody
Day setting
Dial mode
External ringer melody
Ans delay
Default
Auto answer
Remote code
Name
Language
Key lock
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Getting to know your phone
15
Base
Charging indicator
Comes on whenever the handset is
positioned correctly on the base.
Power/In use indicator
On when the power is plugged in and
switched on.
Flashes when the handset is in use.
Find (Page)
Press to page handsets
registered to the base.
Can be useful to find misplaced
handsets, page 20.
Used to register/
de-register handsets, page 46.
Skip forward/Set answer delay
Press to play the next message.
Press and hold to play the message
at fast speed.
Use to set the answer delay, page 34.
Ans/On/Off
Switches answering machine
on/off, page 29.
Volume Up
Raise base loudspeaker volume.
Stop
Stops playback.
Cancels message deletions, page 30.
Volume Down
Lower base loudspeaker volume.
Skip back
Press once to repeat current message,
twice to play the previous message.
Delete
Deletes messages, page 30.
Message indicator
On = Answering machine on.
Flashes = When new answering
machine messages are received.
Play/Pause
Press to play back messages,
page 30.
During playback, press to
pause messages.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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16
Using your phone
Switch the handset on/off
1. To switch off, press and hold
until the display goes off.
2. To switch the handset on, press and hold
.
Making and receiving calls
Dialling numbers quickly
Numbers can also be dialled direct
from the phonebook (page 22), the
calls list (page 27), or the redial list
(page 18).
If you make a mistake as you enter the
number, press
to delete a digit.
Call timer
After the first 15 seconds of your call,
the call timer is displayed.
At the end of your call, the total
duration is shown for 5 seconds.
Make a call
1. Press
. When you hear the dial tone, dial the phone number.
Preparatory dialling
1. Enter the phone number first. The number is shown in
the display.
2. Press
to dial the number.
End a call
1. Press
, or place the handset back on the base/charger.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using your phone
Receiving calls
1. When the phone rings, press
to answer the call, or if the
handset is on the base or charger, simply lift it to answer the
call. If you would rather press after lifting the handset to
receive a call, you will need to switch Auto-answer off, see
page 39 .
Caller Display
If you have subscribed to your
network’s Caller Display service, the
caller’s number (or name, if an exact
number match is found in the
phonebook) will also be displayed,
see page 26.
Secrecy
You can stop your caller from hearing you while you talk to
someone else close by.
You cannot adjust the earpiece volume
when secrecy is switched on.
1. During a call, press
. The handset microphone is muted
and the display shows MUTE.
2. Press
again to resume your call.
Handsfree
Handsfree switches on the handset loudspeaker so you can
talk to your caller without holding the handset. It also enables
other people in the room listen to both sides of your
conversation.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
17
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Using your phone
Make a handsfree call
1. Press
. The display shows the
icon. Dial the
phone number. Your call can be heard over the
handset’s loudspeaker.
2. Press
Press
to switch between the
handset earpiece and handsfree
during a call.
to end the call.
Answer a handset call handsfree
1. When the phone rings, press
.
Adjusting the volume
You can adjust the earpiece or loudspeaker volume.
1. During a call, press
the volume.
Each number saved in the redial list
can be up 32 digits long.
Display the name or number
When name is displayed, you can
switch between the name and number
by pressing .
to increase or
to decrease
Redial
The last 10 numbers dialled are stored in the redial list.
1. Press
to open the redial list. The most recently dialled
number is displayed. If the number matches an entry stored in
the handset phonebook, the name is displayed.
2. Scroll
3. Press
or
to the number or name you want.
to redial the entry displayed.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using your phone
Delete a number from the redial list
1. Press
then scroll
or
to the entry you want.
2. Press
. DELETE? is displayed, press
3. Press
to return to standby.
or
to cancel.
Delete the entire redial list
1. Press
to open the redial list, then press and hold
Display shows DELETE ALL?.
2. Press
to confirm or
.
to cancel.
Copy a redial number to the phonebook
1. Press
then scroll
entry you want.
2. Press
or
through the list to the
. The displays shows ADD. Press
again.
3. Use the keypad to enter or edit the name, then press
4. Edit the number if necessary, then press
.
.
5. Scroll
and
to select a ringtone and press
to confirm. The entry is stored.
6. Press
to return to the standby screen.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
19
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20
Using your phone
Keypad lock
You can lock the handset keypad to prevent accidental dialling
while carrying it around.
You do not need to unlock the keypad to answer a call, just
press
or lift the handset as normal.
1. To lock the keypad press and hold
the
icon.
until the display shows
2. To unlock the keypad press any button, the display shows
PRESS
.
3. Press
within 3 seconds.
Find/Page
You can alert handset users that they are wanted or locate
a missing handset. Paging calls cannot be answered by
a handset.
1. Press
on the base. All handsets registered to the base will
ring. To stop the ringing, press any button on a handset or
press
again on the base.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the phonebook
21
You can store up to 50 name and number entries on each BT
Freelance XD 5500 handset registered to your base.
To assign a ringtone to a specific caller
you must subscribe to a Caller Display
Service from your network provider.
For more information, see page 26.
Each name can be up to 12 characters long and each number
up to 20 digits long.
You open the phonebook with the
Entering names
Use the keypad to enter the letters
shown on each button.
button.
For example to store TOM:
Add an entry
For each entry you store, you can select one of 10 different
ringtones. For example, you can assign one ringtone to friends
and family and another ringtone to other callers.
1. Press
. Then scroll
or
to PHONE BOOK. Press
2. The displays shows ADD ENTRY. Press
.
.
3. The displays shows NAME? Use the keypad to enter the name
and press
.
4. The displays shows NUMBER?. Use the keypad to enter the
phone number and press
. Enter the full number,
including the area code to enable your Caller Display service to
recognise the number, see ‘Caller Display’ page 26).
5. Press
or
6. Press
to confirm.
Press
once to enter T.
Press
three times to enter O.
Press
once to enter M.
If the next letter you want to enter is
on the same button, wait a moment
then press the button.
Press
to delete an incorrect
character or digit.
To enter a space press
.
To enter a dash, press
twice.
To enter 1, press
three times.
Display the name or number
When NAME is displayed, you can
switch between the name and number
by pressing .
to select the ringtone you want.
7. Display shows ADD ENTRY. Press and hold
the standby screen.
to return to
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the phonebook
Dial from the phonebook
1. Press
2. Scroll
to open the phonebook. The
or
icon is displayed.
to the entry you want.
Or, search alphabetically by entering the first letter of the
name. The first name that starts with this letter or the nearest
letter in the alphabet will be displayed. You can now refine
your search by scrolling
or
.
3. Press
to dial.
Edit an entry
1. Press
2. Scroll
. Then scroll
or
PHONE BOOK. Press
to MODIFY ENTRY and press
again.
.
3. Scroll
or
to the entry you want to edit, or search
alphabetically and press
.
4. Press
to delete individual characters or numbers or press
and hold
to delete the whole name or number entry at
.
once, if required, then enter the new name and press
5. Press
to delete the number if required, then enter the
new number and press
.
6. If required, scroll
to confirm.
or
select a new melody then press
7. ADD ENTRY will be displayed. Press and hold
the standby screen.
to return to
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the phonebook
Delete an entry
1. Press
Press
2. Scroll
. Then scroll
again.
or
PHONE BOOK.
to DELETE ENTRY and press
.
3. Scroll
or
to the entry you want delete,
or search alphabetically.
4. Press
. Display shows CONFIRM?.
5. Press
to confirm or
6. Press and hold
to cancel.
to return to the standby screen.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
23
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24
Internal calls
If you have more than one handset registered to your base,
you can:
• make internal calls between handsets
• transfer an external call from one handset to another
• hold a conference call between two internal handsets and an
external call
• make an internal call between two handsets while a third is on
an external call
See page 46 for more information on
registering and using additional
handsets with your BT Freelance XD
5500 base.
You can have up to 5 handsets registered to your BT Freelance
XD 5500 base.
Make an internal call
The handset number is displayed
on standby screen of each handset,
eg. HS 1.
1. Press
The
then enter the handset number (1–5) you want.
icon is displayed to indicate an internal call.
Receive an internal call
1. The
Press
icon is displayed to indicate an internal call.
to answer the call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Internal calls
Transfer an external call
You can transfer an external call to another handset registered
to your base.
1. During an external call, press
followed by the destination
handset number. Your caller is put on hold and the other BT
Freelance XD 5500 handset will ring.
At the other handset, the user should press
internal call.
If the other handset user does
not answer:
You can reconnect to your external
caller by pressing .
Or, if the other handset user does not
answer after 30 seconds you will be
automatically reconnected to your
external caller.
to answer the
2. When the other handset user answers, you can announce the
incoming call and press
to transfer the call.
3 Way call
You can talk simultaneously with an external caller and
another internal handset user.
1. During an external call, press
. Your caller is put on hold.
2. Enter the handset number you want.
3. When the handset answers, press and hold
to connect
all three callers. The
icon is displayed to indicate a
3-way call.
4. If the other handset does not answer, press
your external caller.
5. Press
to return to
to end the call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
25
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Caller Display and the calls list
For this feature to work you must
subscribe to a Caller Display Service.
A quarterly fee may be payable.
For more information on Caller Display
and BT’s other Calling Features, call BT
on Freefone 0800 800 150.
Call information not available
With some incoming calls, the
telephone number of the caller is
not available and cannot therefore
be displayed. In this case some
explanatory information will
be displayed.
Caller Display
Caller Display shows who is calling and if the caller’s number
matches an entry stored in the phonebook, the name will
alternate with the number.
To use Caller Display you must first subscribe to your network
provider’s Caller Display service. A quarterly fee may be
payable. Caller Display information contains the full telephone
number, including the area code. So when storing numbers in
the phonebook remember to include the area code, otherwise
the caller’s number will not match.
WITHHELD The caller has withheld
their number.
UNAVAILABLE The number is
unavailable.
Calls list
RINGBACK Ringback call.
The Calls list stores details of your last 40 calls received,
including the phone number and date and time of the call.
INT’L International call.
OPERATOR Call from operator.
PAYPHONE Call from a payphone.
The Calls list also alerts you to unanswered calls. When
you have unanswered, or ‘new calls’, the
icon flashes in
the display.
The list is shared between all handsets registered to the base.
When the Calls list is full, the most recent calls received
automatically replace the oldest calls.
You open the Calls list with the
button.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Caller Display and the calls list
View the Calls list
1. Press
to open the Calls list. If there are no calls in the list,
the display shows EMPTY.
If the telephone number is longer
then 12 digits, the icon is displayed.
Press
again to see the complete
number.
2. Press
or
to scroll through the list. When the icon
is displayed, this call was answered; when the icon is
displayed, the call was unanswered. When you reach the end
of the list, the handset will beep.
If the caller’s number exactly matches an entry stored in the
handset phonebook, the display will alternate between the
name and the number.
Press
to see the caller’s number.
Press
again to see the time and date of the call.
Pressing
again will give you the option to add this entry
in the phonebook if it’s not already stored.
Dial a number in the Calls list
1. Press
then scroll
entry you want.
2. Press
or
through the list to the
to dial the displayed entry.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
27
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Caller Display and the calls list
Copy a number to the phonebook
1. Press
then scroll
entry you want.
or
through the list to the
2. Press
to scroll through the call details until the display
again.
shows ADD? Press
3. Use the keypad to enter or edit the name, then press
4. Edit the number if necessary, then press
.
.
5. Scroll
or
to select a ringtone and press
confirm. The entry is stored.
to
Delete an entry
1. Press
then scroll
entry you want.
or
through the list to the
2. Press
. Display shows DELETE ?.
3. Press
to confirm or
to cancel.
Delete the entire Calls list
1. Press
.
2. Press and hold
3. Press
. Display shows DELETE ALL?.
to confirm or
to cancel.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
Your BT Freelance XD 5500 answering machine uses voice
prompts to guide you simply through its operation.
Ready to record
The answering machine is pre-set to
ON, so it’s ready to record messages as
soon as the base is plugged in.
You can operate your answering machine from:
•
•
•
(Remember to charge the handset for
at least 24 hours first).
the base
the handset
remotely, from any other Touchtone® telephone,
see page 36.
Before first using your answering machine you should set the
correct day and time. If you have not done this already when
you set up your phone, please see page 8.
Switching the answering machine on/off
Using the base:
1. Press
. The machine announces, “Answer on”, followed by
the current outgoing message, or “Answer off”.
Using the handset:
1. Press
, scroll
to TAM SETTINGS and press
2. ANS ON/OFF is highlighted, press
3. Press
or
.
.
to select either ON or OFF and press
.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
29
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Using the answering machine
Listening to your messages
When you have new messages recorded on your answering
machine, the Messages light will flash.
Using the base:
The total number of
1. To play all messages: Press and hold
messages is announced. The day and time of recording is also
announced. Your messages are then played back, with the
oldest message played back first.
To play new messages: only press and release
If no messages are stored on the
answering machine, you will hear, “You
have no messages” or “You have no
new messages”.
Message indicator
Flashes when there are new answering
machine messages.
Loudspeaker volume
You can adjust the base loudspeaker
volume at any time. In standby, you
hear a beep which gets louder or
softer. A double beep signifies the
highest or lowest setting. Use the
and
buttons.
Cancel operation
Press
to end any operation at
any time.
.
During playback:
Pause/resume playback.
Once repeats the current message, twice plays
the previous message.
Press to play the next message. Or press and hold to play
message at fast speed.
Deletes the current message and you hear
“Message deleted”.
Stops playback, machine goes back to Answer On.
At the end of playback:
The machine announces, “End of messages. To delete all
messages, press delete”. The machine counts down for 8
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
seconds during which you can press:
all messages.
to delete
Using the handset:
1. Press
, MSG PLAY is highlighted, press
.
2. NEW MSG is highlighted and the number of new messages.
Press
to play new messages only or scroll
to ALL
MSG and press
to play all your messages.
You will need to place the handset to your ear to hear the
message(s).
During playback:
Press
or
to adjust the playback volume.
Press
or
once to repeat the current message.
Press
or
twice to play the previous message.
Press
or
to play the next message.
Press
to delete the current message. You will hear,
‘Message deleted’.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
At the end of playback:
You will hear, “End of messages. To delete all messages, press
delete”. To delete all messages, press
, you will hear, “All
messages deleted”.
Outgoing messages
Personalise your OGM
To record your own outgoing message,
see ‘Record your own outgoing
message’, see page 33.
The answering machine is pre-set to
Answer and Record mode.
Answer and Record
Callers hear the announcement and are
able to leave a message for you. The
pre-recorded message is, “Hello, your
call cannot be taken at the moment, so
please leave your message after the
tone.”
Answer only
Callers hear an announcement but
cannot leave a message. The prerecorded message is, “Hello, your call
cannot be taken at the moment, and
you cannot leave a message, so please
call later.”
The outgoing message (OGM) is the greeting a caller hears
when the answering machine picks up their call.
Your BT Freelance XD 5500 gives you a choice of two
pre-recorded outgoing messages, one for Answer and Record
and one for Answer Only.
Select and play outgoing message
At the handset:
1. Press
2. Scroll
, scroll
to TAM SETTINGS and press
to ANS MODE and press
.
.
3. Press
or
to select either ANS AND REC or ANS ONLY
and press
to confirm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
Record your own outgoing message(s)
At the handset:
1. Press
, scroll
to TAM SETTINGS and press
2. Scroll
to OGM SETTING and press
3. Press
to REC OGM and press
.
.
The outgoing message can be selected
and played using the handset only.
Your own outgoing message can be up
to 3 minutes long.
to confirm.
4. Press
or
to select either ANS AND REC or ANS ONLY
and press
to confirm.
Please ensure you speak into the
microphone in the handset when
recording.
5. Place the handset to your ear. You will hear, “Please speak
after the tone. To end recording, press
”.
6. After the long beep speak your message slowly and clearly
into the handset, to end recording press
.
Your message will then be played back to you through the
handset.
Re-instate the pre-recorded outgoing message
You can delete your own outgoing message and return to the
pre-recorded outgoing message.
You can only delete your own
outgoing message, not the
pre-recorded message.
Using the handset:
1. Press
2. Scroll
, scroll
to TAM SETTINGS and press
to OGM SETTING and press
.
.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
33
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Using the answering machine
3. Scroll
to DELETE OGM and press
.
4. Press
or
to select either ANS AND REC or ANS ONLY
and press
to confirm. Your personal OGM is deleted and
the pre-recorded OGM will be played.
What is Time Saver?
Time Saver can save you the cost of a
call when you want to ring in to find
out if you have new messages (see
‘Remote access’, page 36).
If you have new messages, your
answering machine answers after 2
rings. If you do not have new
messages, it answers after 6 rings. This
gives you a chance to hang up before
the line is connected.
Answer delay
Answer delay is the number of times your BT Freelance XD
5500 rings before the answering machine picks up calls and
starts playing the outgoing message to callers. You can choose
between 2–9 rings, or Time Saver. The default setting is 6 rings.
Adjust answer delay
Using the base:
1. Press and hold
. The machine announces, “Calls will be
answered after X rings.”
2. Press
until the setting you want is announced. Release the
button when you hear the setting you want.
Using the handset:
1. Press
, scroll
to TAM SETTINGS and press
2. Scroll
to ANS DELAY and press
display the current setting.
3. Press
press
.
. The handset will
or
to select the number of rings required and
to confirm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
Security PIN
Your 3-digit PIN lets you access your answering machine
remotely from another phone. For security reasons, it is
recommended that you change the PIN from the original
setting of 000.
IMPORTANT
Change the security PIN
1. Using the handset, press
and press
.
, scroll
to TAM SETTINGS
2. Scroll
to REMOTE CODE and press
displays the current code.
3. Enter a new code and then press
. The handset
If you change the security PIN, make
sure you keep a record of the new
number. You can use the space
provided on page 49.
to confirm.
Check the security PIN
1. Press
on the base. The security PIN is announced.
Record a memo
You can record memo messages for other users which can be
played back just like normal messages.
1. Using the handset, press
and press
.
2. Scroll
, scroll
to MEMO REC and press
to TAM SETTINGS
. Place the handset to
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
Memory full
When the recording memory has been
used up or a maximum of 59 messages
have been received, no more messages
can be taken. The machine will switch
to Answer Only mode and play future
callers the message, “Hello your call
cannot be taken at the moment and
you cannot leave a message, so please
call later.”
You must delete existing messages
before new ones can be recorded.
When the answering machine memory
is full the Message light on the base
will flash steadily every half a second.
See ‘Listening to your messages’ on
page 30 for instructions on how to
delete messages.
Memory full during a call
If the memory runs out the caller hears
a ‘memory is full’ message or the
maximum message length of 3
minutes is reached while a caller is
leaving a message, the call is ended.
The default PIN code is 000.
you ear and you will hear, “Please speak after the tone. To end
recording, press
then a beep is heard.
3. Record your memo by speaking into the handset, press
to end recording.
Call screening
When the answering machine is switched on, you can use the
loudspeaker to listen to callers leaving their messages. To
adjust the loudspeaker volume use the and
buttons.
1. When your answering machine takes a call, the handset
displays SCREEN?.
Press
to hear the caller leaving their message.
Press
to interrupt and speak to the caller. Any message
already recorded will be kept.
Press
to end call screening.
Remote access
You can operate your answering machine from any modern
Touchtone™phone by calling your BT Freelance XD 5500 and
entering a 3-digit security PIN. Using a PIN code prevents
other people from accessing your machine without
permission.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Using the answering machine
Switch on your answering machine from another phone
If you forget to switch on your answering machine, you can do
it from another phone.
1. Dial your phone number and let it ring. After 20 rings, your
answering machine will switch on.
Power failure
If the mains power is lost, your
answering machine will keep many
personalised settings when it is
switched on.
The settings after a power
failure will be:
Outgoing message As last set by you
Answer Delay
As last set by you
On/Off
As last set by you
1. Call your BT Freelance XD 5500. When you hear the outgoing
message, press
.
Message indicator
Flashing, if any
messages have
been recorded
2. The machine announces, “Please enter your security code”.
Use the phone’s keypad to enter your 3-digit PIN (default PIN:
000). The machine announces, “You have ‘x’ new messages”,
and they are played.
Messages
Saved
Volume
As last set by you
or level 5 default
PIN
As last set by you
or 000 default
Day/time
Saturday
12:01 PM
Operating your answering machine from another phone
3. Using the phone’s keypad you can replay, pause, skip or delete
messages and adjust settings.
To hear the menu options.
To play/pause/restart your messages.
To play new messages only.
Once to repeat the current message; twice to skip back to
previous messages.
To delete the current message.
To delete the current message.
If you make a mistake when entering
your PIN you will hear, “Incorrect
security code, please enter your
security code.” Enter the correct PIN.
The default PIN code is 000.
If you make a mistake again, you will
hear, “Incorrect security code”, then a
beep and the machine will hang up.
If you pause for over a minute without
entering the code, the machine will
hang up.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
37
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38
Using the answering machine
Once to skip to the next message; twice to skip to the
message after.
To switch the answering machine on or off.
To play the Outgoing Message menu, see below.
To set a new security PIN. Follow the voice prompts.
Change your outgoing message settings from another phone
During remote access from another phone, you can record an
outgoing message (OGM) and set the message type – Answer
& Record or Answer Only.
1. During message playback, press
. The machine
announces, “Outgoing message menu”.
To play OGM.
To record Answer and Record OGM.
To record Answer Only OGM.
To select Answer and Record OGM.
To select Answer Only OGM.
To hear OGM menu again.
To hear main menu again.
2. When you have selected the option you want, follow the
simple voice prompts.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Handset settings
39
Handset ringer volume
1. Press
, scroll
to HANDSET and press
While the phone is ringing you can
adjust the ringer volume by pressing
or .
.
2. Scroll
to INT RING VOL or EXT RING VOL and press
3. Press
or
4. Press
to confirm or
.
to select the volume (1–5 or OFF).
to return to the previous menu.
Handset ringer melody
1. Press
2. Scroll
, scroll
to HANDSET and press
or
4. Press
to confirm or
You can set different ringer melodies
for internal and external calls. Choose
from 10 different melodies.
.
to EXT MELODY or INT MELODY then press
3. Press
You can adjust the ring volume and set
different levels for internal and
external calls. Choose from 5 levels
and Off.
.
to select the ringer melody (1 to 10).
Calls from numbers stored in the
phonebook will ring using the ringer
melody set when storing the entry.
to return to the previous menu.
Auto answer
Your phone is set to answer calls by lifting the handset off the
base or charger. You can switch this feature off so that calls
always have to be answered by pressing
.
1. Press
2. Scroll
, scroll
to HANDSET and press
to AUTO ANSWER and press
3. Press
or
to confirm.
.
.
to select ON or OFF and press
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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40
Handset settings
Handset name
You can give your handset a name
according to use, eg. Michael or
Kitchen.
1. Press
If you make a mistake press
to
delete an incorrect character or digit.
2. Scroll
See ‘Entering names’ on page 21 for
help on entering names.
3. Enter the new handset name and press
. The handset
name will only be displayed for approximately 5 seconds.
, scroll
to HANDSET and press
to NAME and press
.
.
Handset language
You can choose the display language.
There are 17 languages to choose
from: English, French, German, Italian,
Spanish, Danish, Swedish, Slovak,
Dutch, Portuguese, Norwegian,
Russian, Greek, Hungarian, Polish,
Czech, Finnish.
1. Press
2. Scroll
3. Scroll
press
, scroll
to HANDSET and press
to LANGUAGE and press
.
.
or
to select your preferred language and
to confirm.
Keypad lock via the menu
1. Press
See also ‘Keypad lock’ on page 20 for
a quick lock/unlock setting.
, scroll
to HANDSET and press
2. Scroll
to KEY LOCK? and press
The display shows the
icon.
.
to confirm.
To unlock the keypad, press any button on the keypad,
then press
within 3 seconds.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Handset settings
41
Switch handset beeps on/off
1. Press
, scroll
to HANDSET and press
2. Press
to select BEEP.
3. Scroll
press
.
4. Press
or
Your handset is set to beep: when a
button is pressed, when the batteries
are low or when the handset is out of
range of the base. You can turn these
beeps on or off as required.
.
to KEYTONE, LOW BATTERY or OUT OF RANGE and
to select ON or OFF and press
to confirm.
Date and time
Set the date
1. Press
, scroll
to DATE TIME and press
2. DATE SET is highlighted. Press
.
.
If you have subscribed to your
network’s Caller Display service, the
time will be set automatically when
you receive your first call. You can also
set the time manually.
3. Use the keypad to enter the date in the format (DD.MM),
e.g. 12-08 for 12th August.
4. Press
to confirm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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42
Handset settings
Set the clock
1. Press
2. Scroll
, scroll
to DATE-TIME and press
to CLOCK SET and press
.
.
3. Use the keypad to enter the time in the 24 hour format,
e.g. 5.30pm = 17.30.
4. Press
to confirm.
Set the alarm
You can set your handset to give you an alarm call.
1. Press
2. Scroll
, scroll
to DATE-TIME and press
to ALARM SET and press
3. If required, press
or
.
.
to select ON then press
4. Use the keypad to enter the time in the 24 hour format,
e.g. 8.30am = 08.30.
5. Press
to confirm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
.
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Base settings
43
Base ringer volume
You can choose from 5 volume levels and Off.
to SETUP and press
1. Press
, scroll
2. Press
to select BASE VOLUME.
3. Press
or
4. Press
to confirm or
.
to select the volume (1–5 or OFF).
to return to the previous menu.
Base ringer melody
Choose from 5 different base ringer melodies.
1. Press
2. Scroll
, scroll
to SETUP and press
to BASE MELODY and press
3. Press
or
4. Press
to confirm or
.
.
to select the ringer melody (1 to 5).
to return to the previous menu.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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44
Base settings
IMPORTANT
If you change the base PIN, make sure
you keep a record of the new number.
You can use the space provided on
page 49.
Change PIN code
Some functions are protected by a 4 digit PIN code which
must be entered if you want to change the settings. The
default PIN is 0000.
1. Press
2. Scroll
, scroll
to SETUP and press
to PIN CODE and press
.
.
3. Enter the current 4 digit PIN code (default: 0000) and
press
.
4. Enter your new 4-digit PIN and press
.
5. Re-enter the new PIN again and press
To cancel at any time, press and hold the
to confirm.
button.
Dial mode
Your BT Freelance XD 5500 is set to Tone dialling. In the UK,
you should only need to change this if connected to an older
type of switchboard/PBX which requires Pulse dialling.
1. Press
2. Scroll
3. Press
, scroll
to SETUP and press
to DIAL MODE and press
or
4. Press and hold
.
.
to select TONE or PULSE and press
to return to the standby screen.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
.
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Base settings
Reset
WARNING
Resetting your phone to its default
settings will delete any entries in the
Phonebook, Redial and Calls list and
will reset the clock and alarm settings.
You can reset your phone to its default settings.
1. Press
2. Scroll
, scroll
to SETUP and press
to DEFAULT and press
.
.
3. Enter the 4 digit PIN code (default: 0000) and press
4. Press
to confirm or
.
to return to the previous menu.
The handset will switch itself off and back on again.
The settings for all handsets will be reset to their defaults.
Default settings
Low battery beeps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
Out of range warning beeps . . . . . . . . . . . . . . . . . . . . . . . . . OFF
Key beep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
Internal melody. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Internal volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
External melody . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
External volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ear volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . English
Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Empty
Call log list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Empty
Redial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Empty
Pin code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0000
Dial mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tone
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OFF
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 00:00
Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OFF
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
45
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46
Additional handsets and bases
Up to 5 handsets can be registered and operated from the BT
Freelance XD 5500 base.
Each handset can be registered with up to four bases.
If you buy new handsets to use with your BT Freelance XD
5500 they will have to be registered to the base before you
can use them.
Please note
Handsets that were supplied with your
BT Freelance XD 5500 base are already
registered to it as HS-1, HS-2 etc.
Each additional handset you buy MUST
be registered with the base.
IMPORTANT
Before registration, make sure the
handset batteries are fully charged and
that you are close to the base.
Register a new BT Freelance XD 5500 handset to your BT
Freelance XD 5500 base
1. At the base: Press and hold
for 6 seconds until you hear
two beeps. You now have 90 seconds to register the handset.
2. At the handset: press
press
.
3. Scroll
, scroll
to REG BASE and press
to REGISTER and
.
4. Enter the base number (1–4). The numbers flashing are
already in use.
5. Press
. When the handset finds the base signal, the base
identification number is displayed.
If the base is not found after a few seconds, the handset
returns to standby. Try registering again.
6. The display will ask for the PIN. Enter the PIN (default setting:
0000). You will hear a beep. The handset is now registered.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Additional handsets and bases
Naming additional handsets
Once you have registered additional
handsets you may wish to give them a
different name, see page 40.
When a handset is registered to a base, it is automatically
assigned a number which is displayed on the handset and
must be used for internal calls.
If registration does not work:
• Try again selecting a different base number.
• Make sure there is no other electrical equipment very close by
that may interfere with the registration signal.
IMPORTANT
DECT GAP Profile only guarantees that
basic calling-functions will work
correctly between different
makes/types of handset and base.
There’s a possibility that certain
services such as Caller Display will not
work correctly.
Register a different manufacturer’s handset to your
BT Freelance XD 5500 base.
1. At the base: Press and hold
for 6 seconds until you hear a
beep. You now have 90 seconds to register the handset.
2. At the handset: Follow the registration instructions given in
your handset’s user guide.
Selecting a base
When your handset is registered to more than one base, for
example, one at work and one at home, you can select the
base you want it connected to.
If you select AUTO, your handset will automatically search for
and connect with the base with the strongest signal.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
47
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Additional handsets and bases
1. Press
, scroll
to REGISTER and press
2. Press
to choose SELECT BASE.
3. Scroll
or
.
to display the base you want or AUTO.
The currently selected base number flashes.
4. Press
to confirm or
to cancel.
De-register a handset
Handsets can be registered with up to
4 bases.
You can use one handset to de-register another handset.
You cannot de-register the handset you are using.
1. Press
2. Scroll
, scroll
to SETUP and press
to DEL HANDSET and press
.
.
3. Enter the PIN code (default setting: 0000) and press
press and hold
to return to standby.
or
4. Enter the number of the handset to be de-registered
(this cannot be the number of the handset being used).
A confirmation beep will sound and the display will return
to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Help
49
Most problems are caused by the telephone and mains power
cables being incorrectly connected, not connected at all, or by
the power being turned off.
If you are experiencing a problem with your BT Freelance XD
5500, check the following:
•
the mains power supply is correctly connected at both the
base and at any chargers and that the power is switched on at
the wall socket.
•
the telephone line cord is correctly connected and you are
using the telephone line cord supplied.
•
the handset batteries are installed correctly and charged.
Customer Helpline
If you experience any difficulties
please call the BT Freelance Helpline
on 0870 605 8047 or email
bt.helpdesk@suncorptech.com
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Enter your phone’s base PIN
code here:
[
/
/
/
]
No display
For more information on your PIN
code, see page 44.
•
Check that the batteries are correctly inserted into the handset
and fully charged.
Enter your remote access security
PIN here:
•
Check that the handset is switched on. Press and hold
[
.
/
/
]
No dial tone
•
Check that the telephone line cord is properly connected and
the line cord in use is the one supplied with the product.
•
Another handset may be using the line. Wait for the other
handset to hang up.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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50
Help
icon flashing
•
•
•
Handset is out of range. Move closer to the base.
Check the mains power is connected and switched on.
Handset not registered to the base. To register a handset, see
page 46.
Base or handset does not ring
•
Check that the ringer volume has not been set too low or Off,
see page 39 and 43.
Keypad does not seem to work
•
•
Check that the keypad lock is not on, see page 20.
Try removing the batteries and putting them back again.
Incoming caller’s number is not displayed even though you
have Caller Display
•
Caller has to allow their number to be sent. It has been
withheld or is unavailable.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Help
Answering machine does not record any messages
•
The memory may be full. Play and delete old messages, see
page 30.
•
The answer mode might be set to Answer only, see page 32.
Answering machine messages have the wrong date and time
•
Have you set the date and time? See page 8.
Cannot access your messages from another phone
•
Have you changed the remote access security PIN code?
See page 35. Always keep a note of the new PIN code in a
safe place.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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52
General information
IMPORTANT
This equipment is not designed for making emergency
telephone calls when the power fails.
Alternative arrangements should be made for access
to emergency services.
Safety
General
• Only use the power supply suitable for the BT
Freelance XD 5500 range. Using an unauthorised
power supply will invalidate your guarantee and may
damage the telephone.
• For the handset, use only AAA NiMH batteries with a
minimum capacity of 550mAh.
• Never use other batteries or conventional alkaline
batteries as this could lead to a short circuit or destroy
the battery casing.
• Do not open the handset (except to replace the
handset batteries). This could expose you to high
voltages or other risks.
• Radio signal transmitted between the handset and
base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker fitted
you check with a medical expert before using this
product.
• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
Cleaning
• Simply clean the handset and base with a damp (not
wet) cloth, or an anti-static wipe.
• Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a
static shock.
Environmental
• Do not expose to direct sunlight.
• The product may become warm when the batteries
are being recharged. This is normal.
We recommend that you do not place the product on
antique/veneered wood to avoid damage.
• Do not stand your product on carpets or other
surfaces which generate fibres or place it in locations
preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.
• Do not expose your product to fire, explosive or other
hazardous conditions.
• There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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General information
Product disposal instructions
Connecting to a switchboard
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
This product is intended for use within the UK for
connection to public switched telephone networks
(PSTNs) and compatible private switchboards which
support tone dialling and timed break recall. If in
doubt please consult your network service provider.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
This telephone may be connected to most types of
switchboard, however in the event of any difficulties,
consult your switchboard Service Provider.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes.
For more information please contact your local authority
or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Dialling mode
Your BT Freelance XD 5500 is set to Tone dialling.
Some older switchboards may require Pulse dialling.
To change the dialling mode, see ‘Dial Mode’, on
page 44.
Access code and entering a pause
Some internal switchboards may require you to enter
an access code (e.g. 9) to get an outside line. So that
the switchboard has time to pick up an outside line
before the rest of the number is dialled, you may
need to add a pause in the dialling sequence.
For example: 9 P 0870 605 8047.
1. After the access code, press
to insert a pause
before entering the telephone number. The display
shows P.
Recall
You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed break
recall and is also used for BT Calling Feature.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
53
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54
General information
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence
Number (REN) which is used to calculate the number
of items that may be connected to any one telephone
line. The BT Freelance XD 5500 has a total REN of 1,
i.e. for a base and up to 6 handsets. Any other
instrument provided by BT may be assumed to have a
REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line. (For
example, if the BT Freelance XD5500 is used in
conjunction with three extension telephones, each
with a REN of 1, then the total = 4.)
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential requirements
for the Radio Equipment and Telecommunications
Terminal Equipment Directive (1999/5/EC).
Declaration of Conformance
Hereby, Suncorp Technologies declares that this BT
Freelance XD5500 is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.
The Declaration of Conformance for the BT Freelance
XD5500 is published on the website:
http://www.suncorptech.com/bt
Guarantee
Your BT Freelance XD 5500 is guaranteed for a period
of 12 months from the date of purchase. Subject to
the terms listed below, the guarantee will provide for
the repair of, or at BT’s or its agent’s discretion the
option to replace the BT Freelance XD 5500,or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
If you experience difficulty using the product, prior to
returning your product, please read the ‘Help’ section
beginning on page 49, or contact the BT Freelance XD
5500 Helpline for assistance on 0870 605 8047.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you contact BT’s
approved repair agent, on 0870 240 5029 or a local
qualified repairer.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
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Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
BT Freelance XD 5500 (01/07) Issue 2 Edition 1