Vector PC-Duo System information

PC-Duo Master Guide
Release 11.6
June 2010
Vector Networks Technologies
541 Tenth Street, Unit 123
Atlanta, Georgia 30318
(800) 330-5035
http://www.vector-networks.com
© Copyright 2010 Vector Networks Technologies and Proxy Networks, Inc. Certain portions under
copyright by Funk Software, a division of Juniper Networks, Inc. All rights reserved.
PC-Duo is a trademark of Vector Networks Technologies, and PROXY is a trademark of Proxy Networks,
Inc. Microsoft, Windows, Windows NT, Windows Server, and other Microsoft products referenced herein
are either trademarks or registered trademarks of the Microsoft Corporation in the United States and
other countries. Novell and NetWare are registered trademarks of Novell, Inc. All other trademarks are
the property of their respective owners.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org), cryptographic software written by Eric Young (eay@cryptsoft.com), and
compression software from the ZLIB project (http://www.zlib.net/).
1
Table of Contents
PC-Duo overview .......................................................................................................................................... 7
What‟s New with PC-Duo 11.6 .................................................................................................................. 8
PC-Duo solutions..................................................................................................................................... 10
PC-Duo Express .................................................................................................................................. 10
PC-Duo Enterprise ............................................................................................................................... 10
PC-Duo applications ................................................................................................................................ 11
PC-Duo Host ........................................................................................................................................ 11
PC-Duo Master .................................................................................................................................... 11
PC-Duo Gateway ................................................................................................................................. 12
PC-Duo Deployment Tool .................................................................................................................... 13
PC-Duo technologies............................................................................................................................... 14
PC-Duo services...................................................................................................................................... 15
PC-Duo connection types ........................................................................................................................ 16
Peer-to-peer connections..................................................................................................................... 18
Gateway-managed connections .......................................................................................................... 19
Firewall-friendly connections ............................................................................................................... 21
Terminal services connections ............................................................................................................ 21
VNC connections ................................................................................................................................. 22
PC-Duo security features ........................................................................................................................ 24
Authentication ...................................................................................................................................... 24
Authorization ........................................................................................................................................ 27
Auditing ................................................................................................................................................ 27
Encryption ............................................................................................................................................ 28
PC-Duo networking features ................................................................................................................... 29
Network protocols ................................................................................................................................ 29
Network addressing schemas .............................................................................................................. 29
PC-Duo documentation and technical support ........................................................................................ 30
Typographical conventions in documentation ..................................................................................... 30
Technical support options .................................................................................................................... 31
Master Installation ....................................................................................................................................... 33
Requirements .......................................................................................................................................... 34
Operating system requirements ........................................................................................................... 34
Hardware requirements ....................................................................................................................... 34
Other requirements .............................................................................................................................. 34
3
PC-Duo Master Guide
Network requirements .......................................................................................................................... 34
Display considerations............................................................................................................................. 36
Support for multiple monitors ............................................................................................................... 36
Installation notes...................................................................................................................................... 37
Install via internet download ................................................................................................................ 37
Install via Deployment Tool .................................................................................................................. 37
Start options ............................................................................................................................................ 38
Licensing ................................................................................................................................................. 39
Add a license key before your trial period expires ............................................................................... 39
Add a license key after your trial period expires .................................................................................. 39
Upgrade your license ........................................................................................................................... 40
Master Operation ........................................................................................................................................ 41
Peer-to-Peer Hosts tab ............................................................................................................................ 44
Type the station or address ................................................................................................................. 44
Select from automatic polling list ......................................................................................................... 45
Search using custom polling list .......................................................................................................... 46
Gateway Hosts tab .................................................................................................................................. 55
Connect to a Gateway Host ................................................................................................................. 56
Record screen activity on a Gateway Host .......................................................................................... 57
Play a recording ................................................................................................................................... 59
Add a Gateway .................................................................................................................................... 59
Manage access rights to a Gateway Host ........................................................................................... 62
Send Wake-on-LAN Signal .................................................................................................................. 62
Active Connections tab ............................................................................................................................ 64
Connection menu from the Active Connections tab ............................................................................ 65
History tab ............................................................................................................................................... 66
Favorites tab ............................................................................................................................................ 68
Connection menu from the Favorites tab............................................................................................. 68
Properties of favorite Host computers ................................................................................................. 69
Cycling Monitor Hosts tab........................................................................................................................ 75
Connection menu from the Cycling Monitor Hosts tab ........................................................................ 76
Add Host computers ............................................................................................................................ 76
Sort Host computers ............................................................................................................................ 76
Connect to Host computers ................................................................................................................. 76
Cycle through the Cycling Monitor Hosts list ....................................................................................... 76
Open Cycling Monitor .......................................................................................................................... 76
Remove Host computers ..................................................................................................................... 77
4
PC-Duo overview
Clear all Host computers...................................................................................................................... 77
VNC Hosts ............................................................................................................................................... 78
Peer-to-Peer Connections to VNC Server ........................................................................................... 79
[Gateway-Managed Connections to VNC Server] ............................................................................... 80
Command Line Support for VNC Hosts ............................................................................................... 80
Menu options ........................................................................................................................................... 81
Connection ........................................................................................................................................... 81
Edit ....................................................................................................................................................... 87
View ..................................................................................................................................................... 87
Gateway ............................................................................................................................................... 89
Options ................................................................................................................................................. 89
Goto ................................................................................................................................................... 105
Help .................................................................................................................................................... 105
Connection Window Operation ................................................................................................................. 109
Remote Control tab ............................................................................................................................... 112
Copy information to the remote clipboard .......................................................................................... 114
Copy information from the remote clipboard...................................................................................... 116
Operate your mouse on the remote Host computer .......................................................................... 117
Resize the Master Connection window.............................................................................................. 117
Request/release input control ............................................................................................................ 118
Open chat window ............................................................................................................................. 118
Capture a screen image from the Host computer display ................................................................. 118
Copy text from the Host computer display ......................................................................................... 119
Use CTRL-ALT-DEL and other special keys on the remote computer ................................................. 119
File Transfer tab .................................................................................................................................... 121
File transfer resume ........................................................................................................................... 123
Manipulate files and folders for file transfer ....................................................................................... 123
Remote Printing tab ............................................................................................................................... 125
Configure a Host computer for printing .............................................................................................. 126
Configure a local computer for printing .............................................................................................. 126
Print your remote printing job ............................................................................................................. 126
Cancel a remote print job ................................................................................................................... 127
Remote Management tab ...................................................................................................................... 128
Hardware Manager ............................................................................................................................ 130
Software Manager.............................................................................................................................. 168
System Manager ................................................................................................................................ 170
Shared Resource Manager ................................................................................................................ 188
5
PC-Duo Master Guide
Account Manager ............................................................................................................................... 191
Service Manager ................................................................................................................................ 194
Process Manager ............................................................................................................................... 198
Registry Manager............................................................................................................................... 201
Event Manager................................................................................................................................... 203
Power Manager.................................................................................................................................. 205
Menu options ......................................................................................................................................... 215
Playback Window Operation ..................................................................................................................... 221
Playback options ................................................................................................................................... 224
Play a recording from the Gateway ................................................................................................... 224
Play a recording from a local disk file ................................................................................................ 224
Play a recording from a web server ................................................................................................... 225
Play a recording using command line utility....................................................................................... 226
Playback window settings...................................................................................................................... 228
Recording properties ............................................................................................................................. 230
Gateway properties ............................................................................................................................... 231
Delete options ........................................................................................................................................ 232
Recording format options ...................................................................................................................... 233
Menu options ......................................................................................................................................... 234
Cycling Monitor Window Operation ........................................................................................................... 237
Menu options ......................................................................................................................................... 240
Command Line Configuration ................................................................................................................... 245
Command line options ........................................................................................................................... 246
Command line option values and syntax............................................................................................... 247
Command line syntax examples ........................................................................................................ 249
6
PC-Duo overview
PC-Duo overview
Thank you for selecting PC-Duo™ remote desktop solutions.
PC-Duo remote desktop solutions provide professional features that enable helpdesk
technicians, network administrators, IT managers, and software trainers to deliver
professional remote support for a fraction of the cost of hosted solutions.
Some selected features include:
 Remote Access: Reach anyone, anywhere, anytime using firewall- and NAT-friendly
remote control connections.
 Remote Control: Diagnose and resolve support issues without having to physically
visit remote computer.
 Collaboration: Enable two or more technicians to work on the same remote computer
at the same time using chat, screen-sharing and easy-to-pass remote support.
NOTE: Before you use PC-Duo remote desktop solutions, you should be familiar with
basic network concepts, such as protocols, encryption, IP addresses, ports, and subnets.
To learn more about PC-Duo remote desktop solutions, see:
 "What's New"
 "PC-Duo solutions"
 "PC-Duo applications"
 "PC-Duo technologies"
 "PC-Duo services"
 "PC-Duo connection types"
 "PC-Duo security features"
 "PC-Duo networking features"
 "PC-Duo documentation and technical support"
7
PC-Duo Master Guide
What’s New with PC-Duo 11.6
PC-Duo 11.6 introduces the following new features and capabilities:
 Terminal Services Host configuration: The Root Host can be configured to restrict
the injection of a Host image to Terminal Services sessions that meet predetermined
criteria (previously, the Root Host injected a Host image into every TS session). The
criteria for determining which TS sessions should receive a Host image are available on
the Terminal Services tab in the Root Host control panel.
What’s New with PC-Duo 11.5
 Windows 7 support: PC-Duo 11.5 provides full support (remote access, remote
control, remote management) for Windows 7 computers, including 32- and 64-bit
platforms.
 Windows Server 2008 R2 support: PC-Duo 11.5 provides full support (remote
access, remote control, remote management) for Windows Server 2008 R2 computers
(64-bit platforms only).
 Mac, Linux support: PC-Duo 11.5 provides support (remote access, remote control)
for Macintosh and Linux computers running VNC server software (standard on Macs).
 Wake-on-LAN support: PC-Duo 11.5 includes ability to turn on remote computers
that are configured to listen for Wake-on-LAN signal.
 Screen Recording Playback via URL: PC-Duo 11.5 includes ability for Master to
playback a PC-Duo screen recording from a standard web server over HTTP or HTTPS.
 RDP compatibility: If a remote computer is hosting an active RDP session, PC-Duo
11.5 Host will capture and provide input control to the RDP session.
 Active Directory integration: PC-Duo 11.5 Deployment Tool can now be used to
discover computers and OUs in Active Directory domains, install new PC-Duo software,
upgrade existing software, and/or push configuration changes to existing software.
What’s New with PC-Duo 11.3
 Terminal Services support: PC-Duo 11.3 supports server-side Hosts for thin client,
terminal services sessions for Citrix XenApp (formerly Citrix Presentation Server) and
Windows Terminal Server.
 User-Mode Screen Capture optimization: PC-Duo 11.3 includes significant
performance and reliability enhancements for user-mode screen capture technology
introduced in PC-Duo 11.2.
What's New with PC-Duo 11.2
PC-Duo 11.2 introduced the following new features and capabilities:
 Windows Vista and Server 2008 support: PC-Duo 11.2 applications (Host, Master,
Gateway, Deployment Tool) now run on Windows Vista and Windows Server 2008
operating systems.
NOTE: PC-Duo 11.2 introduces a new screen capture technology (user-mode) for
Windows Vista and Windows Server 2008 platforms.
8
PC-Duo overview
 Bandwidth throttling: PC-Duo 11.2 allows screen capture settings to be modified in
order to reduce the amount of bandwidth used. Usually, this will reduce screen capture
quality but improve responsiveness and overall performance (see PC-Duo Host Guide for
more information).
 Popup notifications: PC-Duo 11.2 supports popup "toast" notifications when
connections are established to remote computers (see PC-Duo Host Guide for more
information).
 Send keystroke button: PC-Duo 11.2 now provides a new toolbar button on the
Master Connection Window, which can be configured to send Ctrl+Alt+Del or one of the
other available keyboard combinations to remote computer (see PC-Duo Master Guide
for more information).
 Host-based chat: PC-Duo 11.2 introduces support for Host-based chat. This new
service automatically creates a private chat room including Host user and any technicians
connected to the Host. Technicians can see and participate in multiple chat rooms
simultaneously (see PC-Duo Master Guide for more information).
 File transfer resume: Occasionally, a file transfer operation is interrupted when a
connection is lost. PC-Duo 11.2 introduces the ability to resume interrupted file transfers
exactly from the point of interruption (see PC-Duo Master Guide for more information).
 Windows Media format support: PC-Duo screen recording files are produced in a
streamlined, proprietary format and play back in a viewer provided with PC-Duo Master.
PC-Duo 11.2 introduces a new utility to enable technicians to convert PC-Duo screen
recording files into Windows Media format for play back in WM-compatible players and
editing in off-the-shelf media tools (see PC-Duo Master Guide for more information).
9
PC-Duo Master Guide
PC-Duo solutions
Vector Networks provides two solutions for remote desktop support:
PC-Duo Express
PC-Duo Express is an easy-to-use remote desktop solution that uses simple peer-to-peer
connections between helpdesk technicians and end-user remote computers. It is ideally
suited for smaller companies and workgroups in which the number of remote computers
being supported is small and manageable.
PC-Duo Enterprise
PC-Duo Enterprise is an enterprise-class remote desktop solution that uses a robust,
scalable server to establish and maintain a secure network of connections to end-user
machines. It leverages centralized administration, security and network access to simplify
and automate the creation, management, and monitoring of this “network within a
network”. PC-Duo Enterprise is ideally suited for enterprises and corporate workgroups
with large numbers of remote computers, multiple domains and/or employees with
remote computers outside the network.
PC-Duo Features
PC-Duo
Express
PC-Duo
Enterprise
Components
PC-Duo Host
Yes
Yes
PC-Duo Master
Yes
Yes
PC-Duo Gateway
No
Yes
PC-Duo Deployment
Tool
Yes
Yes
Peer-to-peer
connections
Yes
Yes
Gateway-managed
connections
No
Yes
Firewall-friendly
connections
No
Yes
Terminal services
connections
No
Yes
VNC connections
Yes
No
Connection Types
10
PC-Duo overview
PC-Duo applications
The PC-Duo remote desktop solutions include some or all of the following applications:
PC-Duo
Applications
PC-Duo
Express
PC-Duo
Enterprise
PC-Duo Host
Yes
Yes
PC-Duo Master
Yes
Yes
PC-Duo Gateway
No
Yes
PC-Duo Deployment
Tool
Yes
Yes
PC-Duo Host
PC-Duo Host is an agent application that enables remote support connections to be
established to the machine on which it runs. By installing PC-Duo Host on a computer in
your network, you can:
 Allow technicians to make peer-to-peer remote control connections to the machine,
whether someone is there or not. Each Host manages its own security settings and
access rights.
 Allow or force technicians to make Gateway-managed remote support connections to
the machine through a central server (PC-Duo Gateway), which will automatically enforce
security settings and access rights according to policies set at the server.
PC-Duo Host can now be installed in server-side terminal sessions for application
virtualization solutions such as Citrix XenApp and Microsoft Terminal Server.
For more information about configuring and operating PC-Duo Host, please see the PCDuo Host Guide.
PC-Duo Master
11
PC-Duo Master Guide
PC-Duo Master is a console application that technicians can use to establish remote
support connections to one or more Host computers. With PC-Duo Master, you can:
 Make one or more peer-to-peer remote support connections to Host computers in your
network.
 Connect to PC-Duo Gateway and make one or more Gateway-managed remote
support connections to Host computers from a directory of available Hosts.
 View the entire screen of the remote computer.
 Take complete control of a Host computer using the local keyboard and mouse.
 Share control of the Host computer with its end-user.
 Passively monitor the Host computer without exercising control.
 Use the clipboard transfer feature to transfer portions of text, bitmaps, and other
objects between your Host and Master computers.
 Use the PC-Duo file transfer feature to copy files between your Host and Master
computers.
 Use the PC-Duo remote printing feature to print locally from applications running on a
remote computer.
 Record screen activity on the Host and play back the recording on the Master.
 Chat with end-user and any other technicians connected to the same Host.
For more information about configuring and operating PC-Duo Master, please see the
PC-Duo Master Guide.
PC-Duo Gateway
PC-Duo Gateway is an enterprise class server, which provides centralized administration,
security and management for a network of remote support connections to Host
computers in your environment.
With PC-Duo Gateway configured as the hub of your remote support network, you can:
 Organize large numbers of Host computers into logical groups for easier access and
management.
 Reach remote computers outside the network, behind firewalls or NAT-devices.
 Utilize SSL for certificate-based authentication.
 Create custom access rights policies and apply them to groups to make configuration
changes more quickly and efficiently.
 Monitor and manage remote support activity in real-time.
 Keep detailed records of all remote support activity in your network with
comprehensive audit logs.
12
PC-Duo overview
 Record screen activity on one or more remote computers simultaneously using PC-
Duo Gateway‟s screen recording feature.
PC-Duo Gateway includes the PC-Duo Gateway Administrator, a tool for configuring the
Gateway and for monitoring, managing and auditing remote support activity in your
network.
For more information about configuring and operating PC-Duo Gateway, please see the
PC-Duo Gateway Administrator Guide.
PC-Duo Deployment Tool
PC-Duo Deployment Tool is an easy-to-use software distribution utility that automates the
deployment and installation of PC-Duo applications to remote computers in your network.
With PC-Duo Deployment Tool, you can:
 Automatically deploy an image of PC-Duo Host, Master or Gateway to one or more
computers or groups of computers in your network and avoid manual effort of going to
each machine.
 Create an image of PC-Duo Host, Master or Gateway with custom configuration
options that can be mass deployed on large numbers of computers in your environment.
 Create and push custom configuration options for PC-Duo Host, Master or Gateway,
without having to reinstall underlying software.
 Use Active Directory to find remote computers and push software and configuration
settings to them.
For more information about configuring and operating PC-Duo Deployment Tool, please
see the PC-Duo Deployment Tool Guide.
13
PC-Duo Master Guide
PC-Duo technologies
PC-Duo remote desktop solutions utilize highly optimized technologies to deliver speed,
performance and reliability, including:
 Highly efficient screen capture algorithms. PC-Duo utilizes two kinds of screen
capture technology:

Kernel-mode screen capture for Windows XP, Windows Server 2003 and older
platforms. This technology utilizes the PC-Duo mirror driver, which reproduces
graphics drawing commands from the remote Host on the PC-Duo Master user‟s
screen quickly and efficiently.

User-mode screen capture for Windows Vista and Windows Server 2008 remote
computers. This technology works without a mirror driver and is designed to adjust
automatically to the amount of CPU and bandwidth available on the remote Host
machine.
 Streamlined communication protocol. The PC-Duo protocol has been honed over
15 years for efficiency and reliability when sending screen capture data to another
computer in real-time and receiving keyboard/mouse input.
Using these technologies, PC-Duo remote support solutions enable technicians to find
and fix problems on remote computers faster and easier than ever before.
14
PC-Duo overview
PC-Duo services
PC-Duo remote desktop solutions offer technicians a number of professional-quality
services for investigating and solving problems on Host remote computers, including:
 Remote Control: ability to view screen activity on an end-user‟s remote machine, and
with proper authorization, take control of and send keyboard/mouse inputs to the remote
machine in real-time
 Remote Clipboard: ability to copy selected items on the screen of a remote machine
into the clipboard on the remote machine and transfer the contents to the clipboard on
the technician‟s machine, and vice versa
 File Transfer: ability to drag-and-drop files or directories on the remote machine to
the technician‟s machine, and vice versa
 Host-based Chat: ability to chat with the end-user on a remote machine, and any
other technicians connected to that machine
 Remote Printing: ability to print selected items from the remote machine to a printer
attached to the technician‟s machine
 Host Administration: ability to view and edit configuration settings of the PC-Duo
Host installed on the remote machine
For more information, see PC-Duo Master Guide.
15
PC-Duo Master Guide
PC-Duo connection types
PC-Duo services are performed over service connections between a PC-Duo Master
(with appropriate access rights) and a PC-Duo Host. Service connections are established
on demand, when a PC-Duo Master requests a service from a PC-Duo Host.
PC-Duo supports several different types of remote access connections:
PC-Duo Connection
Types
PC-Duo
Express
PC-Duo
Enterprise
Peer-to-peer
connections
Yes
Yes
Gateway-managed
connections
No
Yes
Firewall-friendly
connections
No
Yes
Terminal services
connections
No
Yes
VNC connections
Yes
No
RDP compatibility: Follow the active session
PC-Duo connections can be used to share an active RDP session in real-time.
If PC-Duo Host is running on a desktop-class operating system (e.g. Windows XP or
Vista), and there is an active/connected RDP session being hosted on that computer,
then the Host will automatically capture and provide input control to that RDP session. In
essence, the Host will capture what the remote RDP session user is seeing, not what the
local physical console on that machine is showing (probably the Windows login screen).
When there is no active/connected RDP session being hosted on that computer, or if an
active/connected RDP session is stopped, the Host will automatically capture and provide
input control to the session running on the computer and being displayed on the local
console. The Host will follow the active session as it moves from RDP user back to the
local console.
Note: This feature only applies to desktop-class operating systems, which support only
one active session at a time. Server-class operating systems (e.g. Windows Server 2003
or Server 2008) can support multiple sessions simultaneously via Terminal Services; use
the Terminal Services support in the Host to capture and/or provide input control to one
or more sessions on server-class OS.
Wake-on-LAN support
PC-Duo can be used to "wake-up" remote computers that have been shut down
(sleeping, hibernating, or soft off; i.e., ACPI state G1 or G2), with power reserved for the
network card, but not disconnected from its power source. The network card listens for a
specific packet containing its MAC address, called the magic packet, that is broadcast on
the subnet or LAN.
16
PC-Duo overview
In order to execute this feature, both the MAC address and the last known IP address of
the remote computer must be known. Since the PC-Duo Gateway knows both of these
pieces of information, it is in a position to send the Wake-on-LAN signal.
PC-Duo implements this functionality in Gateway-managed connections in two ways:
 Implicit Wake-on-LAN: If Gateway is asked to make a connection to a remote
computer and the last status indicates that the remote computer is "Offline", the Gateway
will automatically attempt to wake up the remote computer by sending appropriately
configured WOL signal. If the remote computer was shut down in a state capable of
receiving WOL signal, it will wake up and report to the Gateway and a connection will be
established.
 Explicit Wake-on-LAN: A network administrator, using either PC-Duo Master or PC-
Duo Gateway Administrator, can attempt to wake up a remote computer by explicitly
sending the WOL signal to that machine. If the remote computer was shut down in a state
capable of receiving WOL signal, it will wake up and report to the Gateway and a
connection will be established.
See "Send Wake-on-LAN Signal" for more information.
17
PC-Duo Master Guide
Peer-to-peer connections
When a computer with PC-Duo Master establishes a direct connection to a computer with
PC-Duo Host, the connection that is established is a peer-to-peer connection.
By default, PC-Duo Master searches the network for Host computers when it starts up.
Any Host computers it finds are listed on the Peer-to-Peer Hosts tab of the PC-Duo Master
window.
Peer-to-peer connections from Master (M) to Host (H)
The dotted and solid lines, shown in above depict two different sets of peer-to-peer
connections between PC-Duo Masters to PC-Duo Hosts. PC-Duo‟s peer-to-peer
connections enable the following:
 PC-Duo Master users with proper credentials can securely access Host computers
within the network.
 When you permit full access to a Host computer, the PC-Duo Master user can monitor
all activity on the Host computer. In addition, PC-Duo Master users with full access rights
can exercise complete control over that computer.
 When the Host and Masters are in the same domain, PC-Duo Host can be configured
to use the Microsoft Windows authentication service to check credentials of any PC-Duo
Master users. An access control policy can allow (or deny) full or partial access for
authenticated PC-Duo Master users to access services on a Host computer.
Although PC-Duo‟s peer-to-peer connections provide a secure solution for remote
support, this solution is not recommended for large and/or highly distributed networks;
instead, consider using PC-Duo Gateway for centrally managed remote support
connections.
18
PC-Duo overview
Gateway-managed connections
When a computer with PC-Duo Master establishes a connection to a computer with PCDuo Host through a central server (i.e. PC-Duo Gateway), the connection that is
established is a Gateway-managed connection. In this way, the Gateway serves as a
central location for managing and monitoring connections, configuration, security and
reporting. Any Host computers found by the Gateway are listed on the Gateway Hosts tab
of the PC-Duo Master window.
In large networks, the PC-Duo Gateway can be configured to manage connections with
hundreds or thousands of Hosts simultaneously, enabling Masters to find and take
control of Hosts instantly.
Gateway-managed connections utilize the same strong authentication and authorization
that is available with PC-Duo‟s peer-to-peer connections. In addition, PC-Duo Gateway
provides the following capabilities:
 Seamless connections from Master computers to Host computers through a PC-Duo
Gateway. To the PC-Duo Master user, the connection appears as if it were a peer-topeer connection to the Host computer, even if the Host is outside the domain and/or
behind a firewall or NAT device.
 Centralized management of access rights to remote computers in your network. Once
you configure your Host computers to report to the PC-Duo Gateway, you can achieve
global management through a single security policy that you configure using PC-Duo
Gateway Administrator.
 User-based access policies. Customize and apply access policies to individual PC-
Duo Master users or groups in your network. Allow full remote access to one or more
Host computers for some PC-Duo Master users, while restricting access rights for others.
 Comprehensive logging and auditing of all remote control activity within your network.
With this feature, you can keep records of all remote support connections.
 Continuous screen recording. PC-Duo Gateway allows you to record screen activity
on any remote Host. Efficient file compression makes 24x7 recording economical and
manageable.
19
PC-Duo Master Guide
Gateway (G)-managed connections from Master (M) to Host (H)
.
20
PC-Duo overview
Firewall-friendly connections
When PC-Duo Master users need access to Hosts that are outside the domain, and/or
behind a firewall or NAT-device, normal peer-to-peer or Gateway-managed connections
will not work. In these cases, it is difficult to find and maintain a secure remote support
connection because of dynamic port assignments and other network challenges.
For these situations, PC-Duo Gateway builds special firewall-friendly connections to
these Hosts. When Hosts are outside the domain, the Hosts are programmed to
automatically initiate contact with the Gateway. The Gateway will use this initial contact to
build a firewall-friendly connection to the Host. In this way, the remote Host outside the
domain will appear just like any Host inside the domain.
Terminal services connections
PC-Duo provides server-side support (screen capture, input control, screen recording) for
session-based virtual desktops hosted by Terminal Services on Windows Server 2003 or
Window Server 2008 (now called "Remote Desktop Services"). Windows Server creates
and hosts the Terminal Services (TS) sessions like virtual machines. A presentation
technology using a display protocol such as RDP from Microsoft or ICA from Citrix is
typically used to remote the session display, as well as the keyboard and mouse input, to
and from an end user device (such as a thin client computer like a Wyse terminal).
PC-Duo allows technicians to capture (and if desired, record) the session presentation
information at the Windows Server before it is remoted to the end user device over the
RDP or ICA display protocol. PC-Duo is able to do this by injecting a Host instance into
each server-side TS session, which in turn captures and sends presentation information
directly to PC-Duo Gateway for recording and/or further transmission to a PC-Duo
Master.
Note: Because TS sessions are captured at the Windows Server (and not at the end user
device), PC-Duo Host effectively bypasses the technology used to remote the sessions to
the end users, and will therefore be compatible with Microsoft Terminal Services clients
as well as Citrix Presentation Server (now known as XenApp) clients.
Note: PC-Duo only supports TS sessions created on server-class Windows operating
systems such as Windows Server 2003 and Windows Server 2008.
See Terminal Services tab in PC-Duo Host Guide for more specific configuration and
setup information.
Root Host for TS sessions
The “Terminal Services” feature of Windows Server 2003 and Windows Server 2008
allows multiple virtual desktop sessions to be active simultaneously. PC-Duo provides
remote access and remote control to these sessions on the Windows Server by injecting
a separate instance of the Host service into every new TS session. A special version of
the Host called the "root" Host must be loaded on the TS server (a "root" Host is a
standard Host with a special TS license key - see About tab in the PC-Duo Host Guide
for more information); it will automatically spawn new Host instances every time a new
TS session is created.
Transient Hosts
Each TS instance of the Host will have its own unique workstationID and must be
configured to report to a Gateway. When it first reports to the Gateway Server, it will be
automatically managed and added to the “All Hosts” group. The TS Hosts are considered
21
PC-Duo Master Guide
transient, since they go away when the TS user logs out of his/her session. In order to
keep track of transient TS Hosts, the PC-Duo Gateway will create a new Group called
"Terminal Services on <Servername>", and automatically insert transient Hosts into this
Group. They are automatically deleted from the Gateway when the TS session ends. The
main purpose of this Group is to allow security to be assigned to the Hosts and TS
sessions that belong to this Group, and to provide the correct and appropriate access to
the TS-based Host instances.
Note: PC-Duo Host for Terminal Services works on Server 2003 & Server 2008, and
requires a Gateway Server v11.3 or later.
Recording TS Hosts
Recordings are normally deleted from the Gateway database when their associated
workstation record is deleted. Transient TS Host workstation records are automatically
deleted from the Gateway when the TS user logs out of his/her session. However, to
prevent recordings of TS Hosts from being automatically deleted when the TS session
ends, the TS session recordings are reassigned to an artificial permanent workstation
record called "Recordings on <Servername>". All recordings of all TS Hosts on a given
TS server will be associated with this one record. This approach has the following
advantages:
 Recordings are not orphaned
 All recordings can be kept in one place,
 TS recordings can be kept separate from console (root Host) recordings
 Security can be configured separately for each recording.
Limitations of TS Hosts
Due to technical limitations and the nature of Terminal Services sessions, the following
Host features are not supported.
 Remote printing
 Keyboard and mouse suppression (requires kernel-based input stack intercept)
 Screen blanking (requires kernel-based support and physical display to blank)
 Peer-to-peer connections: all protocols are disabled, and the only connections that
can be made are through a configured Gateway Server
 Kernel-mode screen capture (even on Windows Server 2003, requires kernel-mode
display support)
VNC connections
PC-Duo provides remote access and remote control to computers running a standard
version of VNC (Virtual Network Computing) server. A VNC server is built into recent
versions of the Mac OS X operating system from Apple Computer, and is also available
on many versions of the Linux operating system. When properly configured, technicians
can use PC-Duo Master on Windows to connect to and take control of Mac and Linux
computers running standard VNC server.
PC-Duo currently supports peer-to-peer connections to VNC servers. Support for
Gateway-managed connections to VNC servers is expected in the next release.
See "VNC Hosts" for more information on configuring and connecting to VNC servers.
22
PC-Duo overview
Supported Platforms
PC-Duo Master can interoperate with standard VNC servers on following platforms:
 Mac OS X v10.5 “Leopard”
 Mac OS X v10.6 “Snow Leopard”
 Red Hat Linux Fedora 11
23
PC-Duo Master Guide
PC-Duo security features
One of the most valuable aspects of PC-Duo remote desktop solutions is the ability to
create and enforce fine-grained access control policies, and to easily modify them to
reflect changes in your organization.
PC-Duo security features include the following:
 “Authentication”
 “Authorization”
 “Auditing”
 “Encryption”
Authentication
In the PC-Duo model, PC-Duo applications that request information and services are
considered “clients” and those that provide information and services are considered
“servers”. For example, the PC-Duo Master is considered a client when it connects to and
requests a list of Hosts from a PC-Duo Gateway. In turn, the PC-Duo Gateway is
considered a client when it connects to and requests information from a PC-Duo Host in
the same domain.
Connection
Client
Server
Peer-to-peer
Master
Host
Gateway-managed (Gateway & Host are in same domain)
 MasterGateway
relationship
Master
Gateway
 GatewayHost
relationship
Gateway
Host
Gateway-managed (Gateway & Host are not in same domain)
 MasterGateway
relationship
Master
Gateway
 GatewayHost
relationship
Host
Gateway
When PC-Duo Host is not in the same domain as the Gateway, the relationship is
automatically reversed: The Host is programmed to be the client and will reach out to the
24
PC-Duo overview
Gateway (see “Firewall-friendly connections” for more information about PC-Duo firewallfriendly connections).
To guarantee security in the PC-Duo environment, it is critical that PC-Duo components
acting as servers validate the credentials of users of PC-Duo components acting as
clients before they provide access or data. The burden is placed on the client to
authenticate itself to the server. PC-Duo implements two types of authentication to
support this:
 “Identity Authentication”
 “Endpoint Authentication”
Identity Authentication
In general, this operation answers the following security question: How does the server
know who the client is? A PC-Duo application acting as a server will not provide access
or information to any PC-Duo application acting as a client until it can validate that client‟s
identity. PC-Duo provides the server three different methods of authenticating the identity
of the PC-Duo client:
Connection
Windows
authentication
Simple
password
Sharedsecret
password
Peer-to-peer
Yes
Yes
No
Gateway-managed (Gateway & Host are in same domain)
 MasterGateway
relationship
Yes
No
No
 GatewayHost
relationship
Yes
No
Yes
Gateway-managed (Gateway & Host are not in same domain)
 MasterGateway
relationship
Yes
No
No
 GatewayHost
relationship
No
No
Yes
 Windows authentication: By default, a PC-Duo application acting as a server uses
Windows authentication to check the Windows credentials of the client application:

The Host will check the Windows credentials of the PC-Duo Master user in the
case of a peer-to-peer connection;
25
PC-Duo Master Guide
 The Gateway will check the Windows credentials of the PC-Duo Master users in
the Master-Gateway part of a Gateway-managed connection;
 The Host will check the Windows credentials of the user logged into the Gateway
in the Gateway-Host part of a Gateway-managed connection (when Host and
Gateway are in the same domain).
NOTE: If Host and Gateway are not in the same domain, Windows authentication will not
usually be available. In that case, Host and Gateway will rely on Shared secret password.
 Simple password: Prior to making a connection, a custom password can be created
on the Security tab of the Host and shared with PC-Duo Master user. This feature permits
the PC-Duo Master user to connect to a Host without regard to PC-Duo Master user‟s
Windows credentials.
NOTE: Simple password applies only to peer-to-peer connections.
 Shared secret password: In the case that the Host does not share a domain
relationship with the PC-Duo Gateway, or if the Host is outside of the network and cannot
contact its domain controller, Windows authentication will not usually be available. Behind
the scenes, the PC-Duo Gateway and the Host will exchange a 16-byte secret password
that only they will know. As a result, in all subsequent connections, the PC-Duo Gateway
and Host will have some measure of authentication when they are not in the same
domain. If the Host belongs to the same domain as the PC-Duo Gateway, and the Host is
able to reach a domain controller, the Host will prefer to do Windows authentication
instead of shared secret password.
Endpoint Authentication
In general, this operation answers the following security question: How does the client
know it is connected to the right server? Identity authentication doesn't prohibit the client
from being fooled into connecting to a different server. In order to guarantee that
information and services are coming from the expected server, PC-Duo supports
endpoint authentication using Secure Sockets Layer (SSL).
 SSL certificate authentication (PC-Duo Gateway only): PC-Duo has implemented
server endpoint authentication using SSL, which means the client will request and
validate a certificate from the server before providing requested information or services.
This ensures the client has connected to the right server. The following list describes
where SSL authentication can and cannot be used:
 Peer-to-peer connections: SSL authentication is not available for peer-to-peer
connections. This would require each Host (acting as server) to carry its own
certificate, which would be unwieldy and costly to manage.
 Gateway-managed connections (Host is in same domain as Gateway): SSL
authentication is available between Master (acting as client) and Gateway (acting as
server). Before connecting, the Master will request and validate a certificate from the
Gateway. In general, SSL between Master and Gateway would be most useful when
the Master is outside the LAN and/or coming in through a corporate firewall to access
the Gateway.
NOTE: SSL authentication is not available between the Gateway (acting as client) and the
Host (acting as server). As in peer-to-peer connections, this would require each Host to carry
its own certificate. SSL connections to the Host are generally not required because the Host
can be configured to use a reverse connection to the Gateway, which can use SSL.
 Gateway-managed connections (Host is not in same domain as Gateway):
When the Host is outside the LAN and/or behind a firewall or NAT-device, the Host is
the client and has responsibility to contact the Gateway. SSL authentication is
supported and would be appropriate to ensure that the Host is connecting to the right
26
PC-Duo overview
Gateway. The Host will validate the Gateway Server certificate before accepting the
connection, ensuring that the Host is communicating with the correct Gateway Server.
In summary, SSL can be used by the Master to authenticate a Gateway, and by a Host to
authenticate a Gateway when the Host is outside the domain:
Connection
Client
Server
SSL
Supported
Peer-to-peer
Master
Host
No
Gateway-managed (Master & Host are in same domain)
 Master-Gateway
relationship
Master
Gateway
Yes
 Gateway-Host
relationship
Gateway
Host
No
Gateway-managed (Master & Host are not in same domain)
 Master-Gateway
relationship
Master
Gateway
Yes
 Gateway-Host
relationship
Host
Gateway
Yes
Authorization
One of the strongest features of PC-Duo remote support solutions is the fine-grained
access control. For example, to perform remote support, you must have the following:
 Proper credentials with which to connect to the Host computer
 Authorization to view the Host computer remotely
 Authorization to control the Host computer remotely
Your credentials are established when you connect to a Host computer (or to a PC-Duo
Gateway), and persist until the connection breaks. You can configure access and other
rights directly on the Host computer for peer-to-peer connections. Alternatively, you can
use the PC-Duo Gateway to enforce custom access rights policies on PC-Duo Master
users, roles, or groups for Gateway-managed connections.
Auditing
PC-Duo Gateway provides a detailed log of connection attempts, actions and other
activities that occur in the network. This log is also customizable and exportable to 3rd
party reporting products using standard formats.
27
PC-Duo Master Guide
PC-Duo Gateway also features screen recording for any Host in contact with a Gateway,
whether or not there is an active remote support connection. With this feature, PC-Duo
Master users can keep a visual log of activities going on in the network.
Encryption
To ensure privacy of communications between PC-Duo applications across the network,
PC-Duo provides advanced encryption using Advanced Encryption Standard (AES) block
ciphers and Secure Hashing Algorithm (SHA-1). This protection will be automatic and
transparent every time two PC-Duo 11.0 components or later are communicating with
each other.
By default, PC-Duo Express and PC-Duo Enterprise uses AES 256-bit encryption,
however other encryption options can be set, including:
 AES encryption (256-bit key) with SHA1 hash
 AES encryption (192-bit key) with SHA1 hash
 AES encryption (128-bit key) with SHA1 hash
 Triple-DES (3DES) encryption (192-bit key) with SHA1 hash
 RC4-compatible encryption (128-bit key) with MD5 hash
NOTE: PC-Duo 10.0 applications and older support only RC4 encryption; thus, this would be the
encrpytion option negotiated between a PC-Duo 11.0 or later application (e.g. PC-Duo Master) and
PC-Duo 10.0 application (e.g. PC-Duo Host).
Order of precedence
When two PC-Duo components have different encryption options set, the first encryption
choice in common between the two is used (going down the list in order), with preference
set as follows:
 Preference set by the Host, when the Gateway requests connection to the Host
 Preference set by the Gateway, when the Master requests connection to a Host
through the Gateway
28
PC-Duo overview
PC-Duo networking features
PC-Duo remote desktop solutions support several standard transport protocols for
computer-to-computer communication, and two types of network addressing schemas.
Network protocols
PC-Duo products support most of the standard networking and transport protocols,
including:
 IP: IP is a general-purpose protocol supported on a wide variety of networks and
servers. PC-Duo components support communications using either the TCP or UDP
transport protocols running over IP. PC-Duo has established the following standard ports
for use with either TCP or UDP:

PC-Duo Host listens on port 1505 by default
 PC-Duo Gateway listens on port 2303 by default
 IPX: IPX provides access to Novell NetWare servers. PC-Duo components support
communications using this protocol.
 SSL: The SSL protocol runs above TCP/IP and below higher-level protocols such as
HTTP or IMAP. Using TCP/IP on behalf of the higher-level protocols allows an SSLenabled server to authenticate itself to an SSL-enabled client, and then establish an
encrypted connection between the remote computers.
 By default, PC-Duo Gateway listens for incoming SSL connections on port 443, but
it might be appropriate to note that this can be easily changed to avoid conflicts with
other server software installed on the same machine.
 The PC-Duo Gateway now ships with a Gateway Certificate Manager to manage
the creation and/or selection of a SSL security certificate for the PC-Duo Gateway.
Network addressing schemas
The PC-Duo UDP, TCP and SSL transport protocols support the use of either IPv4 (32bit) or IPv6 (128-bit) addresses.
29
PC-Duo Master Guide
PC-Duo documentation and technical support
Each of the four PC-Duo components has its own guide:

PC-Duo Master Guide

PC-Duo Host Guide

PC-Duo Gateway Administrator Guide

PC-Duo Deployment Tool Guide
For more information about PC-Duo documentation and technical support, see:
 "Typographical conventions"
 "Technical support options"
Typographical conventions in documentation
PC-Duo documentation uses typographical conventions to convey different types of
information.
Computer text
Filenames, directory names, account names, IP addresses, URLs, commands, and file
listings appear in a plain fixed-width font:
You can use the default domain user account named „RemoteControlGateway‟.
In examples, text that you type literally is shown in a bold font.
To run the installation program, type installme in the command line.
Screen interaction
Text related to the user interface appears in bold sans serif type.
Enter your username in the Login field and click OK.
Menu commands are presented as the name of the menu, followed by the > sign and the
name of the command. If a menu item opens a submenu, the complete menu path is
given.
Choose Edit > Cut.
Choose Edit > Paste As… > Text.
Variable text
Variable text that you must replace with your own information appears in a fixed-width
font in italics. For example, you would enter your name and password in place of
YourName and YourPassword in the following interaction.
Enter your name: YourName
Password: YourPassword
30
PC-Duo overview
File names and computer text can also be displayed in italics to indicate that you should
replace the values shown with values appropriate for your enterprise.
Key names
Names of keyboard keys appear in SMALL CAPS. When you need to press two or more
keys simultaneously, the key names are joined by a + sign:
Press RETURN.
Press CTRL+ALT+DEL.
Technical support options
If you have any problems installing or using the PC-Duo remote support products,
information and support resources are available to help:
This manual and the Release Notes may contain the information you need to solve
your problem. Please re-read the relevant sections. You may find a solution you
overlooked.
Our technical support staff can be contacted by the following means:
 For Americas and Asia/Pacific:
email: support@vector-networks.com
phone: (800) 330-5035
 For Europe, Middle East and Africa:
email: support@virtualnetworkpartners.eu
phone: +44 2030040750
We offer a range of support options including support and maintenance contracts, and
time and materials projects. Consult our web site for the support plan that best meets
your needs. Go to http://www.vector-networks.com and navigate to the Support
section of the web site for more information.
31
Master Installation
To install the Master, the following requirements and recommendation should be met:
 "Requirements"
 "Display considerations"
 "Installation notes"
 "Start options"
 "Licensing"
33
PC-Duo Master Guide
Requirements
The Master can be installed on any computer that runs a supported operating system
(OS) and meets the minimum requirements described in this section.
Operating system requirements
Supported operating systems are:
 Windows XP
 Windows Server 2003
 Windows Vista
 Windows Server 2008
 Windows 7
 Windows Server 2008 R2
The Master is supported on both 32- and 64-bit editions of these operating systems
(except Windows Server 2008 R2, which is 64-bit only).
Hardware requirements
The hardware requirements are:
 Minimum requirements – Same as those specified by Microsoft for your operating
system.
 Recommended requirements – Same as those specified by Microsoft for your
operating system.
Other requirements
The following additional requirements are required or recommended for installation of the
Master:
 Windows Installer 1.2 or later – Required by the installer. If needed, this upgrade is
applied automatically when the SETUP.EXE installer image is run.
 Internet Explorer 4.0 or later – Required for online help.
 Local Administrator access rights – Required for the user who is installing the Master
on the machine.
 Additional memory – Required for each the Master Connection or the Master Cycling
Monitor window. The amount should be equal to the display size of the Host. 3MB should
be considered for each 1024x768 Host screen.
 Microsoft Core XML Services (MSXML) 11.2 – Required for Remote Management. If
the Master cannot find the redistributable MSXML6 system component, an error message
will appear in the Remote Management window. In this case, you must install MSXML6
and restart the Master. See http://www.microsoft.com for more information about the
redistributable msxml6.msi package.
Network requirements
34
Master Installation
the Master can operate over any type of network, including dial-up, Ethernet, token ring,
and FDDI, provided that the network supports the TCP/IP, UDP/IP, IPX or SSL protocols.
The following conditions apply:
 IP is a general-purpose protocol supported on a wide variety of networks and servers.
To enable communication using TCP or UDP over IP, you must enable the Microsoft
TCP/IP Protocol (or you can use another WinSock 2 compliant IP stack).
 IPX provides access to Novell NetWare servers. To enable communication using IPX,
it is not necessary for any computer to be logged into a NetWare server, nor is it
necessary to run a NetWare client. To enable communication using IPX, you must have
the Microsoft NWLink IPX/SPX Compatible Transport (included with the operating
system).
 The SSL protocol runs above TCP/IP and below higher-level protocols such as HTTP
or IMAP. Using TCP/IP on behalf of the higher-level protocols allows an SSL-enabled
server to authenticate itself to an SSL-enabled client, and both machines to establish an
encrypted connection.
 The UDP, TCP and SSL transports fully support IPv4 and IPv6 addressing.
35
PC-Duo Master Guide
Display considerations
To achieve the best color reproduction, the display capabilities of the computer on which
you run the Master must match or exceed those of the remote Host computer.
If the Host computer‟s resolution exceeds that of the local computer, the Host computer
display includes scroll bars.
Support for multiple monitors
In the Windows OS, multiple monitors can be used to increase the size of the desktop. By
connecting more than one monitor, you can see more programs and windows
simultaneously without overcrowding the desktop on one monitor.
The Master supports multiple monitors so that you can access the entire desktop
remotely. For example, consider a Host computer that uses three monitors. The Master
shows everything that is displayed on each monitor when you connect to that Host.
If the Host computer‟s display configuration is non-rectangular, the following caveats
apply to the Master screen:
 A bright border traces the non-rectangular edge of the multiple-monitor desktop.
 The space outside of the multiple-monitor desktop appears in a dark color.
 Additional Host monitors must be positioned below and to the right of the primary
monitor; any monitor space above and/or to the left of the primary monitor will be cut off
(this is a Windows restriction).
36
Master Installation
Installation notes
If you plan to use the Master to make remote connections through a Gateway, see
Gateway Administrator Guide before installing the Master.
The Master is distributed using Internet download. It can also be deployed and installed
to large numbers of machines using the Deployment Tool.
Install via internet download
The Master is distributed as par tof ZIP files available for download from
http://www.vector-networks.com. Unzip the contents (while preserving the
directory tree structure) on your computer.
To install the Master, simply click on the Master.msi file.
Install via Deployment Tool
The Deployment Tool can be used to install the Master on one or more computers in your
network. For detailed information, see the Deployment Tool Guide.
37
PC-Duo Master Guide
Start options
Start the Master using any of the following options:
 Start the Master from the Windows Start menu.
 Choose Start > Run and enter proxy.exe. If you cannot open the application right
away, navigate to your product install directory from the command window before you run
proxy.exe.
 Double-click the Master shortcut file that stores remote Host computer connection
information. The shortcut file ends with the .PRX4 extension. When you use this method
to start the Master, you establish a connection to a specified Host computer immediately.
For more information, see “Save as Shortcut”.
When the Master is started, the Master Console appears.
38
Master Installation
Licensing
If you download this software on a 30-day trial basis and want to continue using the
product, you may purchase it by contacting a preferred reseller, or by contacting us
directly. Your purchase provides an appropriate license key to use with the Master.
The software does not have to be reinstalled after you purchase it. The product package
contains a license key that you can add to your existing installation. This key converts
your 30-day trial software directly to an unlimited version.
Add a license key before your trial period expires
To add a license key before your 30-day trial expires, follow these steps:
1 Start the Master from the Windows Start menu.
2 Select Help > About the Master from the Master window.
3 When the About the Master window appears, click Add License. The Add License Key
window appears.
4 Enter the license key, and click OK.
Your license is activated immediately. The Master does not need to be restarted.
NOTE: If you are upgrading, then you will see both the original product license and the
upgrade license in the About the Master window.
Add a license key after your trial period expires
If you attempt to run the Master after your trial period has expired, an expiration message
appears. Within the message, click Add License and enter your new license key.
Your license is activated immediately. The Master does not need to be restarted.
39
PC-Duo Master Guide
Upgrade your license
If you are upgrading your license, you will receive an Upgrade license key, which you
should add using the instructions above. Both the original product license and the
upgrade license will be listed on the About tab.
40
Master Operation
This section describes the components of the Master window:
Double-click on any Host computer in either the Peer-to-Peer Hosts tab or the Gateway
Hosts tab of the Master window in order to open a connection to that computer. A Master
Connection window will open for that computer (see "Connection Window Operation" for
more information). You can have one or more Master Connection windows to different
Host computers open at the same time.
The Master window has a set of tabs to organize access to remote Host computers in
your network. These tabs are at the bottom of the window:
 "Peer-to-Peer Hosts": Find and make peer-to-peer connections to remote machines with
Host in this tab.
 "Gateway Hosts": Choose a Gateway and a Gateway Group (by default, the Group is
set to All Hosts), and find and make Gateway-managed connections to remote machines
with Host in this tab. Screen activity on the Host machine can also be recorded (with or
without an active connection) and played back in the "Playback Window".
 "Active Connections": View and/or disconnect active peer-to-peer or Gateway-managed
connections in this tab.
 "History": Review a list of recent peer-to-peer and Gateway-managed connections in
this tab. If the Hosts are still available, make connections to those Hosts in this tab.
41
PC-Duo Master Guide
 "Favorites": Keep a list of favorite peer-to-peer or Gateway-managed connections in
this tab.
 "Cycling Monitor Hosts": Continuously monitor peer-to-peer or Gateway-managed
connections in this tab. Create a list of Host computers to monitor in a view-only mode by
cycling through the connections to each Host.
NOTE: Windows Firewall may prevent some Host computers from appearing in the
Master window. By default, Host automatically adds the Host service to the list of
Windows Firewall exceptions, but if this is turned off, then you may need to add the Host
application (along with appropriate transport and port, e.g. UDP 1505 and/or TCP 1505)
as an exception to Windows Firewall on that Host computer.
In addition to the tabs, the following additional features are available through the Master
window:
 Connecting to computers running VNC server (e.g. Mac, Linux). See “VNC Hosts”.
 Menus for selecting features. See “Menu options”.
 Default Master window settings. See “Master Settings”.
Host status icons
Each Host computer that is listed in any of the tabs of the Master window has a
workstation icon associated with it. The connection status and availability of the Host
computers is indicated by the color of the icon.
Icon
42
Color
Status
Blue
Host
computer is
available for
connection.
Gray
Host
computer is
not currently
available for
connection,
usually
because it is
busy.
Light
green
Are
currently
connected
to this Host
computer.
Dark
green
Are
currently
connected
to and
monitoring
this Host
computer in
Master Operation
the Master
Cycling
Monitor
window.
NOTE: When logged-in users are displayed on the managed Hosts tab, the icon
resembles a user (head in profile) rather than a workstation, but the color and status
indicators are identical to those listed above. See “Gateway Hosts” for information on
logged-in users.
Tool bar options
Table below summarizes the functions of icons on the tool bar in the Master window.
Icon
Function
Connects to the selected
Host computer and
displays remote desktop
only
Connects to the selected
Host computer with the
Remote Control tab
selected.
Connects to the selected
Host computer with the
File Transfer tab selected.
Connects to the selected
Host computer with the
Remote Printing tab
selected.
Connects to the selected
Host computer with the
Remote Management tab
selected.
Displays the available Host
computers as large icons.
Displays the available Host
computers as small icons.
Displays the available Host
computers as an
alphabetical list.
Displays the available Host
computers as a detailed
list.
43
PC-Duo Master Guide
Peer-to-Peer Hosts tab
If a Master can locate a Host in its network, the Host is known as a Peer-to-Peer Host
and will be listed on the Peer-to-Peer Hosts tab in the Master. Double-click on any
remote Host to establish a direct remote control connection (called a "peer-to-peer
connection"); a Master Connection window will pop up showing the desktop of the remote
Host (see Connection Window Operation for more information).
With peer-to-peer connections, security and other configuration settings will be
negotiated between the Master and Host.
From the Peer-to-Peer Hosts tab of the Master window, you can find Hosts by using one
of the following 3 options:
 “Type the station or address”
 "Select from automatic polling lists"
 "Search with custom polling list"
Type the station or address
Sometimes polling for machines in the network with Host is not ideal (such as a network
with a large number of machines distributed across multiple domains). In these situations,
polling by the Master may be slow and bandwidth-intensive.
Instead, if you know the IP address of the Host computer, you can initiate a connection
by typing its address in the Station field of the Peer-to-Peer Hosts tab.
44
Master Operation
To manually specify a Host connection directly from the Peer-to-Peer Hosts tab, follow
these steps:
1 Choose UDP/IP, TCP/IP, or IPX from the Protocol list to specify the required Host
computer connection protocol.
2 If you do not choose the (default) standard port, type the port number next to Port to
specify a port number.
NOTE: Host uses port 1505 by default.
3 Type the network address or station name of the remote Host computer in the Station
field. You can also select recently typed stations or addresses from the drop-down list.
4 To establish a connection to the specified Host computer, use one of the following
methods:
 Click the Connect! button.
 Select Connect from the Connection menu.
 Select Connect Special from the Connection menu if you want to connect for a
particular service, such as file transfer, or as another user.
When a connection is established to the Host computer, the Master Connection window
appears. For more information, see Host Guide.
Select from automatic polling list
When the Master starts up and the Peer-to-Peer Hosts tab is selected, the Master
automatically starts polling the network for machines with Host. Soon, a list of all Host
computers in your network will appear.
NOTE: The polling feature works with the UDP/IP and IPX protocols only. Polling does
not work with the TCP/IP protocol.
By default, when the Master is started, it polls for all Host computers using the default
search parameter in the Range list (by default, this is set to UDP/IP on local network
45
PC-Duo Master Guide
segment). Automatic polling can be disabled in Options > Master Settings so that search
for computers is always initiated manually.
For each computer, the following information is provided:
 An Icon to indicate connection status. For information on the icons, see “Master
Operation”.
 Display Name
 Protocol
 Network Address
To refresh the list, click Poll or to stop a polling operation, click Stop.
When you select a Host computer in the list, the Station field is updated to reflect your
selection. For display options for this field, see “Master Settings”.
Double-click a Host computer in the list to connect to it.
Search using custom polling list
When the Master starts up and the Peer-to-Peer Hosts tab is selected, the Master
automatically starts polling the network for machines with Host.
To limit or expand the number of computers listed, adjust the range of addresses polled
with your own search criteria. From the Manage Polling Ranges dialog, create and save a
search to poll a range of network addresses or a single broadcast address. Once more
than one search is created and saved, you can create a group of searches to poll more
than one network segment at a time.
For more information about creating and managing searches, see:
 “Create a search for peer-to-peer Host computers”
 "Create a UDP/IP search"
46
Master Operation
 “Group one or more saved searches”
 “Manual polling”
Create a search for peer-to-peer Host computers
By default, the Master searches only your local network segment when it starts to poll for
Host computers. To search for Host computers on a different network segment, a named
search must be created.
To create, edit, or remove a search, click Manage in the Peer-to-Peer Hosts tab. The
Manage Polling Ranges window appears.
The Ranges list displays any searches that you have specified and saved, as well as the
default local network searches. The searches that can be saved include a single address,
a range of addresses, or a grouping of previously saved searches.
Four entries (<Local Network UDP/IPv4>, <Link Local Network UDP/IPv6>, <Site Local
Network UDP/IPv6>, and <Local Network IPX>) represent the local networks to which you
are connected. You cannot edit or remove any of them. You can edit or remove any other
searches listed:
 Click Edit to change the definition of a selected search.
 Click Remove to delete a selected search from the list.
A new search can be created using either a custom polling range or a custom group by
clicking New>>.
Create a UDP/IP search
Use UDP/IP to poll for Host computers using one of the following techniques:
Create a UDP/IP broadcast to IPv4 address
To locate a Host computer by polling a specific IPv4 address, follow these steps:
47
PC-Duo Master Guide
1 From the Manage Polling Ranges window, select New > UDP/IP. The Polling Ranges
Definition window appears.
2 Select Broadcast to IPv4 address.
3 Enter the Host computer network address that you want to poll in the Address field.
4 Enter a name for the search next to Descriptive Name.
5 To specify a UDP port number to use for polling, enter it in the Port field. The default
<Standard> port is 1505.
6 To omit the search from the Ranges list located on the Peer-to-Peer Hosts tab, click
Hide this range on the Peer-to-Peer Hosts page.
7 Save your search using one of the following methods:
 Click Apply to save changes and leave the Polling Range Definition window open.
 Click OK to save changes and close the Polling Range Definition window.
NOTE: Select Broadcast to IPv4 address to search for remote Host computers by
sending a packet to a specific address. Note that broadcasts to other networks or
subnets only work if intervening routers are configured to forward broadcasts.
Create a UDP/IP scan IPv4 range of addresses
To locate one or more Host computers by polling a range of IPv4 addresses, follow these
steps:
48
Master Operation
1 From the Manage Polling Ranges window, select Local Network UDP/IP and click New.
The Polling Ranges Definition window appears.
2 Select Scan IPv4 address range.
3 Enter the first address in your desired network polling range next to First Address.
4 Specify the size of the range by entering the number of addresses to search beyond
the First Address next to Number of addresses.
5 Enter a name for the search next to Descriptive Name.
6 To specify a UDP port number to use for polling, enter it in the Port field. The default
<Standard> port is 1505.
7 To omit the search from the Ranges list on the Peer-to-Peer Hosts tab, click Hide this
range on the Peer-to-Peer Hosts page.
8 Save your search using one of the following methods:
 Click the Apply button to apply changes and leave the Polling Range Definition
window open to create and save more UDP searches.
 Click the OK button to save changes and close the Polling Range Definition window.
Create a UDP/IP broadcast to IPv6 link-local multicast address
49
PC-Duo Master Guide
IPv6 link-local addresses are used only on a particular local link (physical network),
typically for special purposes such as address resolution or neighbor discover. The linklocal broadcast address is FF02::1.
To locate a Host computer by polling a specific IPv6 multicast address on a local link,
follow these steps:
1 From the Manage Polling Ranges window, select Local Network UDP/IP and click New.
The Polling Ranges Definition window appears.
2 Select Broadcast to IPv6 link-local multicast address.
3 Enter a name for the search next to Descriptive Name.
4 To specify a UDP port number to use for polling, enter it in the Port field. The default
<Standard> port is 1505.
5 To omit the search from the Ranges list located on the Peer-to-Peer Hosts tab, click
Hide this range on the Peer-to-Peer Hosts page.
6 Save your search using one of the following methods:
 Click Apply to save changes and leave the Polling Range Definition window open.
 Click OK to save changes and close the Polling Range Definition window.
Create a UDP/IP broadcast to IPv6 site-local multicast address
50
Master Operation
IPv6 site-local addresses allow data to be sent only to the devices within a site or
organization. The site-local broadcast address is FF05::4000:1.
To locate a Host computer by polling a specific IPv6 multicast address within a site or
organization, follow these steps:
1 From the Manage Polling Ranges window, select Local Network UDP/IP and click New.
The Polling Ranges Definition window appears.
2 Select Broadcast to IPv6 site-local multicast address.
3 Enter a name for the search next to Descriptive Name.
4 To specify a UDP port number to use for polling, enter it in the Port field. The default
<Standard> port is 1505
5 To omit the search from the Ranges list located on the Peer-to-Peer Hosts tab, click
Hide this range on the Peer-to-Peer Hosts page.
6 Save your search using one of the following methods:
 Click Apply to save changes and leave the Polling Range Definition window open.
 Click OK to save changes and close the Polling Range Definition window.
Create a UDP/IP Poll single computer (at one IPv6 address)
To locate a Host computer by polling a specific IPv6 address, follow these steps:
51
PC-Duo Master Guide
1 From the Manage Polling Ranges window, select Local Network UDP/IP and click New.
The Polling Ranges Definition window appears.
2 Select Poll single computer (at one IPv6 address).
3 Enter the address of the computer in your desired network polling range in the
Address box.
4 Enter a name for the search in the Descriptive Name box.
5 To specify a UDP port number to use for polling, enter it in the Port field. The default
<Standard> port is 1505.
6 To omit the search from the Ranges list located on the Peer-to-Peer Hosts tab, click
Hide this range on the Peer-to-Peer Hosts page.
7 Save your search using one of the following methods:
 Click Apply to save changes and leave the Polling Range Definition window open.
 Click OK to save changes and close the Polling Range Definition window.
Group one or more saved searches
Two or more searches can be grouped together to poll for Host computers. The result of
using a polling group is that the combined results appear in a single list on the Peer-toPeer Hosts tab. For example, polling groups can be used to combine the results of
52
Master Operation
UDP/IP and IPX searches. Searches must be created separately and saved, before they
can be combined into a group.
To create a group of searches for polling, follow these steps:
1 Select New > Group from the Manage Polling Ranges window. The Polling Range
Definition window appears.
2 Click the check box to select any previously created searches to include in the polling
group.
3 Enter a name for the polling group in the Descriptive Name field.
4 Save your polling group using one of the following methods:
 Click Apply to apply changes and leave the Polling Range Definition window open to
create more groups.
 Click OK to save changes and close the Polling Range Definition window.
Manual polling
Saved searches can be used to manually poll for Host computers, even if the Master is
configured for automatic polling.
To use a saved search to poll for Host computers, follow these steps:
1 Use the Range list to select a search. This list includes two default searches through
your local network and any searches you create using the Manage Polling Ranges
window. Note the following:
 When you select a new search from the list, polling begins automatically.
 Click Poll to refresh the current list of Host computers. This list reflects the search that
is currently listed next to Range.
53
PC-Duo Master Guide
 The search for Host computers might take some time. New Host computers are added
to the list as they are found.
2 The Poll button changes its title to Stop Polling when polling begins. You can click
Stop Polling to terminate the search and leave the current results in the display.
54
Master Operation
Gateway Hosts tab
When a remote Host computer is configured to report to a Gateway, the Host is known as
a Gateway Host. To find a Gateway Host, follow these steps:
 Choose a Gateway from the Gateway drop-down list. Add/modify/delete Gateway
entries by clicking on the Manage button (see "Add a Gateway" for more information).
 Choose a group from the Group drop-down list. By default, this value is initially set to
the All Hosts group. To add/modify/delete custom groups, please see Gateway
Administrator Guide.
Once you choose a group, all the Gateway Hosts in that group will appear in the main
Master window. The list of Gateway Hosts can be refreshed at any time to reflect any
changes to the group or Gateway by clicking Refresh or choosing Gateway > Refresh Host
List from the menu.
55
PC-Duo Master Guide
From the Gateway Hosts tab of the Master window, you can:
 “Connect to a Gateway Host”
 “Record screen activity on a Gateway Host”
 “Play a recording”
 “Add a Gateway”
 “Manage access rights to a Gateway Host”
 “Send Wake-on-LAN Signal”
Connect to a Gateway Host
You can establish a remote control connection through the selected Gateway (called a
"Gateway-managed connection") to one or more Gateway Hosts using any of the
following methods:
 Double-click the Host.
 Select the Host and choose Connection > Connect.
 Select the Host and choose Connection > Connect Special, and then choose Remote
Control, File Transfer, Remote Printing or Remote Management to specify the default tab to
display whenever you connect to that Host computer.
 Select the Host and choose Connection > Connect Special > Connect As, and then type
the Username and Password to log in as a different user.
A separate Master Connection window will pop up showing the desktop of the remote
Host (see Connection Window Operation for more information):
56
Master Operation
The benefit of a Gateway-managed connection is that security and other configuration
options can be enforced by the Gateway on all Hosts in a particular Gateway group or on
all Gateway Hosts. These settings will override any individual settings at the Host level.
Record screen activity on a Gateway Host
From the Gateway Hosts tab of the Master console window, screen activity on any
managed Host can be recorded, even if there is not active remote control connection.
When the Master initiates a recording session, screen data from managed Host is
streamed to a file on the Gateway. The Gateway can support multiple recording sessions
at the same time. Consult the screen recording hardware requirements for scalability
information.
Host Recordings list
To set up the Gateway Hosts tab to display a list of recordings, click View > Host
Recordings. The Host Recordings portion of the tab lists the following information:
 Display Name – Shows the name of the Host computer on which you recorded screen
activity, followed by the data and time that you began to record it.
 Recorded at – Shows the date and time that you began to record.
 Duration – Shows the duration of the recording in seconds
Begin recording
To record activity on a Host computer, you must be connected to the Gateway that
manages the Host, but you do not have to be connected to the Host computer itself. One
or more recording sessions can occur at the same time.
To record screen activity:
1 Connect to the Gateway that manages the Host computers on which you want to
record screen activity.
2 In the list of managed Hosts, select each Host on which you want to record activity.
3 Right-click and choose Record, or choose Connection > Record from the menu. The
Record Selected Host(s) window opens.
4 In the Record Selected Host(s) window, specify the Recording Span in minutes. The
default setting is 5.
5 Click OK to begin recording.
As soon as the recording begins, it is listed in Host Recordings. When a recording has
finished, it remains listed in Host Recordings but the icon changes.
57
PC-Duo Master Guide
The following icons indicate the status of a recording:

in the Gateway Hosts list indicates a Host on which a recording is in process.

in the Host Recordings list indicates a recording in process.

in the Host Recordings list indicates a recording that has finished.
Adjust the time span for recording
When a recording is in process you can adjust its recording time.
1 In the Host Recordings list, select each recording for which you want to change the
recording span.
2 Right-click and choose Adjust Recording Time.
3 In the Record Selected Host(s) window, select a different Recording Span in minutes
and click OK.
Stop recording
A recording can be stopped at any time:
1 In the Host Recordings list, select each recording that you want to stop.
2 Right-click and choose Stop Recording Time or choose Connection > Stop Recording
from the menu. The recording stops immediately.
58
Master Operation
Play a recording
Recordings can be played back in the following ways:
 From the Gateway, which streams the recording to the Master.
 From a recording file, that has been saved with the .PrxRec extension to a local
drive.
The recording plays in the Master Playback window. For more information, see “Playback
Window Operation”.
Play a recording from the Gateway
To play a recording from the Gateway:
1 Select the recording you want to play.
2 Right-click the recording and choose Playback Recording or choose Connection >
Playback Recording from the menu.
The Playback window opens and the recording begins to play.
Play a recording from a file
Use this feature to either copy to a disc or email a recording file to a location that may not
be able to access the Gateway. The recordings are stored by the Gateway at a location
configured by the Gateway Administrator (which may or may not be accessible through a
network share).
Delete a recording
Delete a recording from the Host Recordings list and the Gateway.
1 In the Host Recordings list, select each recording that you want to delete.
2 Right-click and choose Delete Recording or choose Connection > Delete Recording
from the menu. The recording is removed from the Host Recordings list and deleted from
the Gateway.
NOTE: If you save a recording file to a local drive, you must use Windows Explorer to
delete the .PrxRec file.
Add a Gateway
To make a connection from the Master to a Gateway Host computer, the Gateway must
be added to the drop-down list of Gateways.
To add a Gateway:
1 From the Gateway Hosts tabs, click Manage, or choose Gateway > Manage Gateway List
from the menu. The Manage Gateways window opens.
59
PC-Duo Master Guide
2 Click New. The Gateway Connection Properties window opens.
3 In the Connection tab, follow these steps:
60
Master Operation
 Enter a name for the Gateway in the Display Name box.
 Select a connection protocol from the Protocol list.
 Select a standard Port or type in a port number.
NOTE: The default port number for SSL protocol is 443. Both TCP and SSL cannot listen
on the same port, and must therefore be configured for distinct ports. The default
<Standard> Gateway port number for TCP and UDP is 2303.
 Identify the Gateway in the Gateway Specifier text box with either of the following
methods:
 Type the server name, DNS name, or network IP address
 Click Find Gateway to open the Find Gateway Wizard, which walks you through the
steps to find a Gateway.
4 If you want to change the default Protocol or Port, select another choice from the list.
See “Connection tab” for details.
5 In the Connect As tab, there are two login options for connecting to the Gateway:
 Leave the default, Use logged-in username and password, to accept the existing user
login credentials.
 Select Use the following username and password and type a different User name and
Password to change the login credentials.
61
PC-Duo Master Guide
6 Click OK to close the Gateway Connection Properties window. The Gateway is now
listed in the Manage Gateways window.
7 Modify/delete Gateways in the Manage Gateways window:
 Select a Gateway in the list and click Edit to edit its properties.
 Select a Gateway in the list and click Remove to remove it.
 Click Close to return to the Master window.
Manage access rights to a Gateway Host
For auditing purposes, your network administrator may require that all remote control
connections be established through a Gateway. If this is the case, your remote control
access rights for Gateway Hosts are determined by the credentials you use to connect to
the Gateway. Usually, these are your Windows credentials.
If your administrator has restricted your access rights, the remote control functionality on
a Gateway Host may be limited or denied. See your administrator if you are unable to
connect to either a Gateway or a Host computer.
Send Wake-on-LAN Signal
When a Master attempts to connect through the Gateway to a remote computer with a
Host, and the last Host status in the Gateway indicates that the Host is offline, the Master
assumes that the remote computer is asleep, and will automatically send the Wake-onLAN signal (based on its MAC address and last known IP address). If the Gateway
doesn‟t think the Host is offline, this step is skipped.
If the remote computer was asleep, and wakes up in a timely manner, the Master
connection attempt will be successful (although it may take longer than if the computer
were already awake). If the computer doesn‟t wake up in a timely manner, the connection
attempt will fail, but the computer will now be awake so if the Master attempts a
connection again, it should be successful.
The Master user can also explicitly try to wake up an offline computer by selecting a Host
with offline status in the Gateway Hosts tab and then invoking the Send Wake-on-LAN
Signal command from the console menu bar (Connection > Send Wake-on-LAN
Signal) or Gateway Hosts tab context menu. If a Host is not selected, the Send Wakeon-LAN Signal command will not be active.
62
Master Operation
63
PC-Duo Master Guide
Active Connections tab
View active remote connections from the Active Connections tab of the Master window.
View active connections as follows:
 Each Host computer to which you establish a remote control connection is listed
separately.
 If you establish a cycling connection, then the corresponding currently active Host
computer is listed with a dark green icon.
Select the Active Connections tab to view concise information about each of the current
connections in five columns:
 The Display Name column indicates the name by which the connection is identified.
 The Connected at column indicates the time and date at which the connection is
established.
 The Protocol column indicates whether the connection uses the TCP/IP, UDP/IP, SSL
or IPX protocol.
 The Gateway column indicates the Gateway (if any) that manages the connection.
 The Network Address column indicates the network address of the Host computer,
displayed in IP or IPX format as appropriate.
 The Recorded at column indicates the time when a recording session on the Host
computer was started
 The Duration column indicates how long the recording session lasted
Double-click an entry to return to the associated connection activity (remote control or
cycling).
64
Master Operation
Connection menu from the Active Connections tab
When one of the entries in the Active Connections list is selected, the following
Connection menu items are available:
 Use Show Window to move the associated connection activity to the foreground.
 Use Disconnect to terminate a selected active connection.
 Use Add to Favorites to add a selected remote Host computer to the list of favorite
Host computers. See “Favorites”.
 Use Add to Cycling Monitor Hosts to add a selected Host computer to the list on the
Cycling Monitor Hosts tab of the Master window. See “Cycle through the Cycling Monitor
Hosts list”.
 Use Save as Shortcut to create a shortcut file (with the extension .PRX4) for the
selected Host computer.
 Use Properties to display information about a selected remote connection.
65
PC-Duo Master Guide
History tab
View a list of the most recent Host computers to which you have connected through the
History tab of the Master window.
Select the History tab to view concise information about each of your most recent
connections:
 The Display Name column indicates the name by which the connection is identified.
 The Connected at column indicates the time and date at which the connection is
established.
 The Disconnected at column indicates the time and date at which the connection was
terminated.
 The Protocol column indicates whether the connection uses the TCP/IP, UDP/IP, SSL
or IPX protocol.
 The Gateway column indicates the Gateway (if any) that manages the connection.
 The Network Address column indicates the network address of the Host computer,
displayed in IP or IPX format as appropriate.
 The Recorded at column indicates the time when a recording session on the Host
computer was started
 The Duration column indicates how long the recording session lasted
The following tasks can also be performed:
66
Master Operation
 Sort history information: Sort the information displayed in the History tab according to
the values of any column heading by clicking the column heading. For example, click
Display Name to sort the items in the list alphabetically by name.
 Open a connection to a Host computer: Open a connection to any Host computer
listed in the History tab by double-clicking the Host computer name.
 Clear items in the history list: Select Edit > Clear History from the History tab of the
Master console window to clear the history list.
NOTE: See “Master Settings” for information on settings relevant to the History tab.
67
PC-Duo Master Guide
Favorites tab
Save information about the most common or important connections that you make, and
list these connections on the Favorites tab of the Master window.
For see specific properties of Hosts listed on Favorites tab, see "Properties of favorite
Host computers".
Select the Favorites tab to view concise information about each of your favorite
connections:
 The Display Name column indicates the name by which the connection is identified.
 The Protocol column indicates whether the connection uses the TCP/IP, UDP/IP, SSL
or IPX protocol.
 The Gateway column indicates the Gateway (if any) that manages the connection.
 The Network Address column indicates the network address of the Host computer,
displayed in IP or IPX format as appropriate.
 The Recorded at column indicates the time when a recording session on the Host
computer was started
 The Duration column indicates how long the recording session lasted
Connection menu from the Favorites tab
When one of the entries in the Favorites list is selected, the following Connection menu
items are available:
68
Master Operation
 Use Connect to connect to a favorite Host computer
 Use Connect As to connect to a favorite Host computer with credentials other than
your Windows user name and password.
 Use Remove to delete a favorite Host computer from the list of favorites
 Use Rename to assign a new name to a favorite Host computer
 Use Add to Cycling Monitor Hosts to add a favorite Host computer to the list on the
Cycling Monitor Hosts tab of the Master control panel. See “Cycle through the Cycling
Monitor Hosts list”.
 Use Save as Shortcut to create a shortcut file (with the extension .PRX4) for the
favorite Host computer.
 Use Properties to display information about a favorite Host computer.
Properties of favorite Host computers
Use Connection > Properties from the Favorites tab of the Master console window to view
or edit connection parameters for a selected Host computer.
Connection tab
Use the Connection tab to set and display the settings for favorite Host computers.
If the favorite computer you select is a peer-to-peer Host computer (originally listed on
the Peer-to-Peer Hosts tab), the Connection tab displays information similar to the
following:
69
PC-Duo Master Guide
The following Host computer connection properties can be edited:
 Connection protocol: Select a Protocol from this list.
 Connection port: Select the standard Port or type in a port number.
 Type in the Station Specifier or other items using the following syntax:
network_address:machine_network_name. A station specifier is an optional
network specifier followed by a colon, and a station name (which can include wild cards).
It can be:
 a protocol-specific network address prefixed with „@‟
 a DNS name (for UDP and TCP)
 a station specification
 Check or uncheck Use encryption.
If the favorite computer you select is a managed Host computer (originally listed on the
managed Hosts tab), the connection properties of a managed Host computer displays.
70
Master Operation
Edit the Host key, which is the key used by the Gateway to specify the Host computer
address.
When Gateway is clicked, the following information relevant to your local connection to
the Gateway appears.
71
PC-Duo Master Guide
Connect As tab
Specify credentials to use when connecting to a Host computer for peer-to-peer
connections or to a Gateway.
72
Master Operation
Select the following options from the Connect As tab:
 Select Use logged-in username and password to log in with the username and
password for your local computer.
 Select Use the following username and password to log in to the associated Host
computer with other credentials (username and password). Enter the appropriate
credentials in the fields provided.
If you do not enter the required username and/or password, the Enter Network Password
window appears when you attempt to connect. See “Connecting with different
credentials” for more information.
Startup tab
From the Startup tab, choose the name of one of the Master Connection window tabs
from the Make the following tab active at connect list. The name you choose is the
default tab you view when you connect to a Host computer.
For more information, see the Startup tab on the "Default Connection Window Settings"
page.
Remote Control tab
Specify the default behavior for remote control connections from the Remote Control
tab.
73
PC-Duo Master Guide
For more information, see the Remote Control tab on the "Default Connection Window
Settings" page.
Effects tab
Use the options on the Effects tab to provide default settings for enabling and disabling
certain visual effects when connecting to a Host computer. By disabling any of the listed
visual effects, you can reduce the amount of screen data that needs to be captured and
transmitted over the network.
For more information, see the Effects tab on the "Default Connection Window Settings"
page.
File Transfer tab
Use the File Transfer tab to provide default settings for remote file transfer.
For more information, see the File Transfer tab on the "Default Connection Window
Settings" page.
74
Master Operation
Cycling Monitor Hosts tab
The Cycling Monitor allows you to serially check in on a set of remote Host computers to
monitor the activity of those Hosts but not to take control of them. The Cycling Monitor
has its own window, similar to the Master Connection window, except that it is view-only
mode at all time (see “Cycling Monitor Window Operation” for more information). The
Cycling Monitor window will show the desktop of each remote Host listed on the Cycling
Monitor Hosts tab for a predetermined period of time.
In the Cycling Monitor Hosts tab, you can perform the following tasks:
 “Add Host computers”
 “Sort Host computers”
 “Connect to Host computers”
 “Cycle through the Cycling Monitor Hosts list”
 “Open Cycling Monitor”
 “Remove Host computers”
 “Clear all Host computers”
Select the Cycling Monitor Hosts tab to view concise information about any Host you want
to monitor:
 The Display Name column indicates the name by which the connection is identified.
75
PC-Duo Master Guide
 The Protocol column indicates whether the connection uses the TCP/IP, UDP/IP, SSL
or IPX protocol.
 The Gateway column indicates the Gateway (if any) that manages the connection.
 The Network Address column indicates the network address of the Host computer,
displayed in IP or IPX format as appropriate.
Connection menu from the Cycling Monitor Hosts tab
When the Cycling Monitor Hosts tab of the Master console window is selected, the
Connection menu options change. The following additional options appear:
 Show Window – Use Connection > Show Window to open the Cycling Monitor window
to view the activities of that Host computer and other Host computers on the cycling list.
 Remove – To remove a Host computer listed on the Cycling Monitor Hosts tab, select
it and then select Connection > Remove.
 Rename – To change the displayed name for a Host computer listed on the Cycling
Monitor Hosts tab, select it and then select Connection > Rename.
Add Host computers
Add to the list of Host computers in the Cycling Monitor Hosts tab by selecting a Host
computer on any other tab of the Master console window, and then choose Connection >
Add to Cycling Monitor Hosts.
When you add a Host computer to the list in the Cycling Monitor Hosts tab, the Master
Cycling Monitor window is automatically moved to the top (and opened, if it has not yet
been opened) if the Activate if a new object has been appended option in the Cycling
Monitor Settings window is selected.
Sort Host computers
Sort the list of Host computers on the Cycling Monitor Hosts tab of the Master console
window by selecting one of the column titles (such as Display Name or Network Address).
The listed Host computers are sorted alphabetically or numerically, according to the type
of information that is displayed in the selected column.
Connect to Host computers
Double-click a Host computer listed on the Cycling Monitor Hosts tab to monitor its activity
through the Master Cycling Monitor window.
Cycle through the Cycling Monitor Hosts list
The default for the Master Cycling Monitor window is to cycle through the Host computers
in the list one at a time. Change the cycle rate using Options > Cycling Monitor Settings or
the tool bar. Freeze the monitoring process from the Connection menu.
As you cycle through monitoring Host computers in the Master Cycling Monitor window,
view the connection status for each Host computer from the icons listed on the Cycling
Monitor Hosts tab.
Open Cycling Monitor
76
Master Operation
To open the Master Cycling Monitor window, double-click a selected Host computer on
the Cycling Monitor Hosts tab.
Remove Host computers
To remove a selected Host computer from the list on the Cycling Monitor Hosts tab, rightclick and select Remove.
Clear all Host computers
To clear all Host computers from the Cycling Monitor Hosts list, select Edit > Clear Cycling
Monitor Hosts.
77
PC-Duo Master Guide
VNC Hosts
In addition to Peer-to-Peer Hosts and Gateway Hosts, the Master can reach and
establish remote control connections to remote computers running a standard version of
the Virtual Network Computing (VNC) server ("VNC Hosts"). The Master includes a
proprietary implementation of the VNC Remote Frame Buffer (RFB) protocol, enabling it
to function as a VNC client that can connect to and interoperate with any standard VNC
server.
The Master supports connections to VNC server running on the following operating
systems:
 Apple Macintosh (when the built-in screen sharing is configured to allow VNC
connections, or when an alternative VNC server is installed and configured). The
following specific configurations are supported:

OS X v10.5 “Leopard”

OS X v10.6 “Snow Leopard”
 Linux (when a VNC server is installed and configured). The following specific
configurations are supported:

78
Red Hat Fedora 11
Master Operation
Peer-to-Peer Connections to VNC Server
The Master console includes a menu item Connection > Connect to VNC Server… to
initiate a peer-to-peer connection to a VNC server:
A dialog box will appear to prompt for the information required to connect to the server:
79
PC-Duo Master Guide
As illustrated, the required information is the server name (DNS name or IP address), the
protocol (currently the only option is TCP), and the port (default is set to port 5900).
VNC servers normally require a password for authentication. This password can be
entered in the dialog box. If no password is entered, but the VNC server requires one, a
dialog box will appear to collect the password:
Once connected, the remote display of the computer running the VNC server appears in
a standard Master Connection window.
The Connection window for a VNC server has the following limitations:
 Only the Remote Control service is supported at this time. Menu options and icons for
other services such as File Transfer, Remote Printing, Remote Management and Chat
are disabled.
 Shortcut commands (e.g. Ctrl-Alt-Del) are not applicable
 Other configuration options are not applicable
[Gateway-Managed Connections to VNC Server]
Note: Gateway-managed connections to VNC servers is expected to be supported in an
upcoming release.
The Gateway server will be able to support connections to one or more VNC servers, and
will be able to present those Hosts on the Gateway Hosts tab.
In addition to remote viewing and input control, the Gateway-managed connections to
VNC server are expected to be able to support screen recording and screen sharing
among multiple connected Masters.
Command Line Support for VNC Hosts
Connections to VNC servers can be invoked from the Master command line utility using
the following option:
• “/v” indicates that the specified Host is a VNC server. This switch can be used in
conjunction with the /p (protocol), /s (station specifier), and /x (password) switches to fully
specify a VNC server to connect to. See "Command line options" for more detail.
80
Master Operation
Menu options
Use the following menus to manage configuration settings for the Master:
 Select “Connection” to see detailed list of all remote connection options
 Select “Edit” to modify the list of Host computers on the History or Cycling Monitor
Hosts tab
 Select “View” to show or hide parts of the Master window
 Select “Gateway” to operate the Manage and Refresh buttons on the Gateway Hosts
tab
 Select “Options” for modify default display options for various windows
 Select “Goto” to select tabs on the Master window
 Select “Help” to obtain help on the product
NOTE: The menus change according to which tab you select in the Master window.
Connection
Use the following Connection menu options on the Peer-to-Peer Hosts and Gateway Hosts
tabs of the Master console window:
 “Connect”
 “Connect Special”
 “Connect to VNC Server...”
 “Send Wake-on-LAN Signal”
 “Record...”
81
PC-Duo Master Guide
 “Stop Recording”
 “Play Recording”
 “Delete Recording”
 “Export Recording”
 “Add to Favorites”
 “Add to Cycling Monitor Hosts”
 “Save as Shortcut”
 “Properties”
 “Play Recording from File...”
 “Play Recording via URL...”
See also the following Connection menu options that become available depending on
which tab you select:
 “Connection menu from the Cycling Monitor Hosts tab”
 “Connection menu from the Active Connections tab”
 “Connection menu from the Favorites tab”
Connect
Select Connection > Connect from any tab other than Active Connections to connect to a
selected Host computer. The Master Connection window appears.
Use the Master Connection window to view or control a remote Host computer.
Establish simultaneous connections to one or more Host computers by repeating this
procedure.
Connect Special
Use Connection > Connect Special to choose from the following connection options when
you connect to a Host computer:
 Select Remote Control to connect to a selected Host computer and open the Master
Connection window with the Remote Control tab selected. See “Remote Control”.
 Select File Transfer to connect to a selected Host computer and open the Master
Connection window with the File Transfer tab selected. See “File Transfer”.
 Select Remote Printing to connect to a selected Host computer and open the Master
Connection window with the Remote Printing tab selected. See “Remote Printing”.
 Select Connect As to connect to a selected Host computer with credentials other than
your Windows user name and password.
Connecting with different credentials
When you connect to a Host computer, you are usually authenticated with the same user
name and password with which you logged in to your local computer. Select Connection >
Connect Special > Connect As to connect to the Host computer with different credentials.
When you initiate a connection to a Host that requires a different username and/or
password, the Enter Network Password window appears.
82
Master Operation
Enter an authorized username and/or password for the Host computer (fill in all blank
fields) and click OK.
Record...
On the managed Hosts tab, select Record... to start a recording for any Gatewaymanaged Host computer that is selected.
Stop Recording
On the managed Hosts tab, select Stop Recording to stop any active recording for any
Gateway-managed Host computer that is selected.
Play Recording
On the managed Hosts tab, select Play Recording to activate the Master Playback
window and play back a recording selected from the Hosts recordings list in the Master
Console.
Delete Recording
On the managed Hosts tab, select Delete Recording to delete a recording selected from
the Hosts recordings list in the Master Console.
Export Recording
On the managed Hosts tab, select Export Recording to save a recording selected from
the Hosts recordings list in the Master Console in Microsoft .wmv format The following
dialog box will popup during and that the completion of the recording:
83
PC-Duo Master Guide
Add to Favorites
Select Add to Favorites to add a selected peer-to-peer or Gateway-managed Host
computer to the list of favorite Host computers. The list of favorite Host computers
appears when you select the Favorites tab on the Master console window. See
“Favorites”.
Add to Cycling Monitor Hosts
Select Add To Cycling Monitor Hosts to add a selected Host computer to the list on the
Cycling Monitor Hosts tab. This is the list of Host computers you intend to supervise
using the Master Cycling Monitor window.
NOTE: If you check Activate if a new object has been appended under the General
tab of the Cycling Monitor Settings window, cycling monitor connections are automatically
activated when you add a Host computer to the Cycling Monitor Hosts list.
Save as Shortcut
To save connections that you access frequently as shortcut files on your desktop, use
Connection > Save As Shortcut. The shortcut file, which has the extension .PRX4,
provides an easy way to connect to a selected Host computer for the purpose of remote
control, file transfer, or remote printing.
Alternatively, drag and drop connections to your desktop to create a shortcut.
Use a shortcut file to establish a connection to its associated Host computer by doubleclicking the shortcut file from the desktop.
The shortcut file saves information about the connection to the Host computer. You can
view information about your Host computers by right-clicking the shortcut file from your
desktop and selecting Properties. This information includes the following:
 The protocol used to access the Host computer
 The Host computer network address
 The Host computer station name
See “Properties of favorite Host computers” for more information.
84
Master Operation
Properties
Use Connection > Properties to display the connection information for a selected Host
computer.
When a Host computer is selected from the Favorites or Cycling Monitor Hosts tabs, you
can edit the properties that appear. Editable properties also appear when you right-click a
shortcut file that is saved to your computer and select Properties.
When a Host computer is selected from the Peer-to-Peer Hosts or managed Hosts tabs,
you cannot edit the properties that appear. The following Properties window is for a
managed Host and is not editable.
85
PC-Duo Master Guide
NOTE: When you view properties for a Host computer listed on the managed Hosts tab,
the protocol and port specified indicate those used for the connection between the
remote Host computer and the Gateway.
Click Gateway... to see properties for the connection between the Gateway and the
Master computer.
86
Master Operation
Edit
Select Edit > Clear History from the History tab of the Master console window to clear the
history list.
Select Edit > Clear Cycling Monitor Hosts from the Cycling Monitor tab of the Master
console window to clear the Cycling Monitor Hosts list.
View
Modify display options for the Master console window by using the View menu.
The View menu is organized into three sections:
 Top section - user interface elements in the Master window
 Middle section - tabs in the Master window
 Bottom section - icon viewing options
87
PC-Duo Master Guide
User interface elements in the Master console window
Toggle the appearance of the following elements in the Master console window by
checking or unchecking items on the View menu:
 Menu Bar
 Tool Bar
 Page Header, the heading displayed for each selected tab
 Status Bar
 Tabs
Tabs in the Master console window
Control the appearance of the following tabs by checking or unchecking the tab names
listed on the View menu:
 Peer-to-Peer Hosts
 Gateway Hosts
 Active Connections
 History
 Favorites
 Cycling Monitor Hosts
Icon viewing options
When a Host computer icon is selected on any tab, the display option for icons can be set
by using the View menu:
88
Master Operation
 Select Large Icons to display Host computer icons as large icons, with the name of
the remote Host computer as the title. The icons are arranged left to right, and then top to
bottom, sorted alphabetically according to Host computer name.
 Select Small Icons to display Host computer icons as small icons.
 Select List to display Host computer icons as small icons, sorted alphabetically, and
placed top to bottom, and then left to right.
 Select Details to display Host computer icons in a vertical scrolling list, along with
other details, such as the IP address of each Host computer.
Gateway
Use the Gateway menu from the Gateway Hosts tab of the Master console window to
select the following commands:
 Refresh Host List refreshes the list of Host computers on the Gateway Hosts tab.
 Manage Gateway List opens the Manage Gateways window from the managed Hosts
tab. See “Add a Gateway”.
Options
Use the Options menu to set the following options:
 “Master Settings”
 “Keyboard Mapping”
 “Default Connection Window Settings”
 “Cycling Monitor Settings”
 “Default Playback Window Settings”
Master Settings
Select Options > Master Settings to set certain preferences for the following features:
 “Peer-to-Peer Hosts” - to set automatic polling options and station specifier
construction options for the Peer-to-Peer Hosts tab.
 “Gateway Hosts” - to set some options that may limit the way Host computers display
on the Gateway Hosts tab.
 “History” - to set some options for how Host computers display on the History tab.
 “Clipboard” - to set option to include or not include the mouse pointer on Host
computer in screen capture.
Peer-to-Peer Hosts
Select the Peer-to-Peer Hosts tab in the Master Settings window to adjust the following
settings:
89
PC-Duo Master Guide
 Construct station specifiers: Specify the way that station specifiers (connect strings)
are constructed for polled Hosts by selecting one of the following options:
 From DNS name, or by network and station name specifies Host computers
either by computer name or by DNS name. With this option, a reverse DNS
lookup is attempted using the network address. A reverse DNS lookup can take a
long time depending on the network configuration, and may cause performance
problems if there is a large number of Host computers. If the reverse DNS lookup
succeeds, the station specifier is the DNS name. Otherwise, the network address
and station name are used.
 From network and station name only specifies Host computers by network
address and station name using the address:name syntax.
 From network connection address only specifies Host computers network
address.
 Check Poll automatically on startup to poll for Host computers when you start the
Master. With this option, the Master searches for all computers listed next to Range on
the Peer-to-Peer Hosts tab. This is useful if the polling range is small. If the polling range
is large, automatic polling may slow the Master‟s startup significantly.
Gateway Hosts
Use the Gateway Hosts tab of the Master Settings window to control how items are
displayed on the Gateway tab.
90
Master Operation
Specify which type of Gateway-managed Host computers to display:
 Select Show Users to display the set of Gateway-managed users who are logged in.
 Select Show Workstations to display the target set of Gateway-managed workstations.
 Select Show both to display all logged-in users and workstations in the set of
Gateway-managed Hosts. You can specify how you want duplicates handled when both
a workstation and a user logged into that workstation are potential Hosts. You can select
one of the following:
 Allow duplicates: Allow both the logged-in user and corresponding workstation
to display (although they resolve to the same physical Host computer).
 Hide any workstation that is a duplicate of a user: Display only the logged-in
user.
 Hide any user that is a duplicate of a workstation: Display only the workstation
on which the logged-in user is working.
NOTE: This is an advanced feature. Do not change the default options unless you know
how your Gateway is configured.
History
Use the History tab of the Master Settings window to control the way that items are
recorded on the History tab:
 Always: All of your connections to Host computers are reported on the History tab.
 Only if tab is not hidden: Your connections to Host computers are reported on the
History tab only when the tab is visible.
 Never: Your connections to Host computers are not reported on the History tab.
91
PC-Duo Master Guide
Also, you can limit the number of connections to save on the History tab by specifying a
value for Maximum number of connections to store (default = 20).
Clipboard
Use the Clipboard tab of the Master Settings window to set configuration options for
clipboard function:
 Select Automatically share clipboard between Host and Master to cause
clipboards of Host and Master to be synchronized automatically. When this option is
selected, the icon for Auto sharing will be activated in the Master Connection Window
menu bar (
) while the Get and Set icons are deactivated.
 Select Capture Host pointer when using Copy Graphics to specify whether or not
the mouse pointer on the remote Host screen should be captured:
92
Master Operation
Keyboard Mapping
Certain key combinations perform special functions on a computer. Because of Windows
features, the following key combinations can apply to the local computer only:
 CTRL+ALT+DEL
 CTRL+ESC
 Any key combination that includes the Windows key
To create a key combination that applies to the remote Host computer, select Options >
Keyboard Mapping.
93
PC-Duo Master Guide
There are five sections in the Keyboard Mapping window:
 “Commands”
 “Accelerator and Special Hot Key”
 “Restore Default”
 “Remove”
 “Restore All”
Commands
The Commands list shows the commands available for mapping. A text description of the
currently selected command is shown under Selected Command. The currently mapped
key, which when pressed will invoke the command, is described under Accelerator.
Figure above illustrates the TOGGLE FULL SCREEN accelerator key combination mapped to
the Remote F11 command. This means that when the Master Connection Window has
the focus and the user presses the F11 key, the Host computer will be sent F11, which
will have the effect of opening the full screen on the Host computer.
Accelerator and Special Hot Key
To modify the key combination in the Accelerator field, place the cursor in the Accelerator
field and simple press the desired key combination. The text description of the key
combination will automatically appear. To specify special hot key combinations, which
you cannot normally type because the system will immediately interpret them using the
default meaning, such as ALT+TAB, CLICK Special Hot Key to open the Special Hot Key
window.
.
In the Keyboard Definition section, select the keys you want to use and click OK to return
to the Keyboard Mapping window. The Accelerator field shows the new key combination.
Remove
To remove a key mapping, select the command in the Commands list and click Remove.
Restore Default
To restore a key mapping to its default setting, select the command in the Commands list
and click Restore Default.
94
Master Operation
Restore All
To restore all key mappings to the default settings, click Restore All.
Default Connection Window Settings
Use Options > Default Connection Window Settings to set initial parameters for remote
connections and specify a configuration template for new connections.
NOTE: You can change most of these settings for a particular connection once it is
established. To do so, select Options > Connection Window Settings from the Master
Connection window.
Set five types of default connection window settings can be set:
 “Connection”
 “Startup”
 “Remote Control”
 “Effects”
 “File Transfer”
Connection
In version 4.0 and later, the Host computer supports encryption. From the Connection tab
of the Default Connection Window Settings window, require data encryption for data
transfer.
95
PC-Duo Master Guide
Check Use encryption to require data encryption for data transfer.
NOTE: Host computer encryption requirements override this option. The connection is
encrypted if the Host computer requires encryption, even if you uncheck Use encryption.
Startup
From the Startup tab of the Default Connection Window Settings window, choose the
name of one of the Master Connection window tabs from the Make the following tab active
at connect list. The name you choose is the default tab you view when you connect to a
Host computer.
96
Master Operation
Remote Control
Specify the default behavior for remote control connections from the Remote Control tab
of the Default Connection Window Settings window.
97
PC-Duo Master Guide
Modify the following options:
 Use Viewer Settings to specify default settings for the remote display:
 Select Full Screen to fill the entire screen of the local computer with a view of
the Host computer monitor in the Master Connection window.
 Select View only to allow users of the Master to view the display without taking
control of the Host computer.
 Select Fit to window to scale the display of the Host computer to fit into the
Master Connection window.
 Select Fit 1-to-1 to have each pixel on the Host computer display correspond to
one pixel on the Master computer.
 Modify the Host Options to specify the operation of the remote Host computers when
you establish the Master connections:
 Select Suppress keyboard and mouse to request that the remote Host computer
mouse and keyboard be disabled at connection time. If this request is granted,
no one can operate the mouse and keyboard located at the Host computer at any
time during the Master connection. Note that even if you select this option, it is
possible that the remote Host computer is configured so as not to allow keyboard
and mouse suppression.
NOTE: These options are not currently supported on Vista platforms.
98
Master Operation
 Modify Auto-scroll group options to specify whether you want the window to scroll
when the cursor (for text-only screens) or mouse reaches a boundary:
 Select Cursor (text-mode only) to automatically scroll when the cursor comes to
an edge of the Master Connection Window when you hold the CTRL key down.
 Select Mouse (text & graphics mode) to automatically scroll when the mouse
comes to an edge of the Master Connection Window when you hold the CTRL key
down.
 Modify Text-mode Display options for Host computers that display text screens, rather
than graphical screens:
 Use the Font drop-down list to select the typeface and type size to use for
viewing remote connections locally. By changing the font, you can increase or
decrease the size of the Host computer screen displayed in the Master
Connection window. A smaller font lets you see more of the Host computer
display. A larger font improves readability. You can preview the fonts from each
entry in the Font list. The names of the fonts consist of a typeface name and a
size. Text fonts called PROXY are fonts that are included with this software
package. Fonts with other typeface names are Windows fonts that are also
suitable for text display.
 Use the Text refresh rate settings to specify the rate at which changes in the
text display are updated on your screen. This allows you to find a suitable
compromise between “refresh rate” and the amount of computation time and
network resources spent in updating the text display. Note the following:
The Foreground setting rate you select applies when the Connection window
is active.
-
The Background setting rate you select applies when the Connection window
is not active.
-
In general, if you have sufficient computational power and a speedy connection, you
should leave both refresh rates set to Fast.
 Modify the Text-mode Mouse group to control how information from the mouse on the
local computer is transmitted to a remote Host computer when it operates in text mode:
 Check Left button clicks to ensure that left mouse button clicks are sent to the
remote Host computer.
 Check Right button clicks to ensure that right mouse button clicks are sent to
the remote Host computer.
 There are three different ways in which the motion of the mouse on the Master
can be interpreted and sent to the remote Host computer:
-
If you select No motion, then the mouse does not move at all.
If you select Absolute motion, then the Host computer is provided an absolute
mouse position [for example, a coordinate such as (44,13)].
-
If you select Relative motion, then only the differential motion of the mouse
(up, down, left, or right from current position) is sent to the Host computer.
-
Effects
Use the options on the Effects tab of the Default Connection Window Settings window to
provide default settings for enabling and disabling certain visual effects when connecting
99
PC-Duo Master Guide
to a Host computer. By disabling any of the listed visual effects, you can reduce the
amount of screen data that needs to be captured and transmitted over the network.
All visual effect options are enabled by default. Check Request Visual Effects to be
disabled as follows to enable or disable specific graphical effects. Check the visual effects
options that you want to disable under Visual Effects to be Disabled. Leave the visual
effects options that you want to enable unchecked.
File Transfer
Use the File Transfer tab of the Default Connection Window Settings window to provide
default settings for remote file transfer.
100
Master Operation
Select the following:
 View file attributes: An extra column that provides file attribute information appears on
both the left and right sides of the File Transfer tab.
 View hidden & system files: Hidden and system files are added to both the left and
right sides of the File Transfer tab.
Specify the following default settings:
 Default starting directories for local and remote computers
 The location for local and remote computer files. For example, select View local file
system under Left Pane Settings to view local files on the left side of the File Transfer tab
and the remote files on the right side.
 The category by which the files on each side are sorted:
 Choose Name to sort files by file name
 Choose Size to sort files by file size
 Choose Modified to sort files by the file modification date
Cycling Monitor Settings
101
PC-Duo Master Guide
Use the Master Cycling Monitor to serially check on multiple remote connections in the
Master Cycling Monitor window. On the Master window, use Options > Cycling Monitor
Settings to control the behavior of this window.
General
Use the General tab to specify preferences for the Master Cycling Monitor window.
Set the following preferences:
 Set the number of seconds to display each connection in the Master Cycling Monitor
window using Cycling span. Select 0 to disable the automatic cycling through Host
computers. This also disables the Connection > Start Cycling and Connection > Stop
Cycling menu commands in the Master Cycling Monitor window.
 If you check Always on top, the Master Cycling Monitor window is always the top
window.
 If you check Activate if a new object has been appended, the Master Cycling Monitor
window is moved to the foreground as soon as you add a new Host computer to the list
on the Cycling Monitor Hosts tab and attempt to establish a connection with that Host
computer.
If you do not check Activate if a new object has been appended, remote Host computers
102
Master Operation
are silently added to the Cycling Monitor Hosts list without attempting to establish a
connection in the Master Cycling Monitor window.
Cycling Monitor Settings
Control the display of the Master Cycling Monitor window using the Cycling Monitor Hosts
tab.
Select the following:
 Use Viewer Settings to specify how a remote computer is displayed by default:
 Select Full Screen to fill the entire screen of the local computer with a view of
the Host computer monitor in the Master Cycling Monitor window.
 Select Fit to window to scale the display of the remote computer to fit into the
Master Cycling Monitor window.
 Select Fit 1-to-1 to have each pixel on the remote display correspond to one
pixel on the local computer.
 Modify the Auto-scroll group options to specify whether you want the window to scroll
when the cursor or mouse reaches a boundary:
 Select Cursor (text-mode only) to scroll automatically when the cursor comes to
an edge of the Master Connection Window when you hold the CTRL key down.
103
PC-Duo Master Guide
 Select Mouse (text & graphics mode) to scroll automatically when the mouse
comes to an edge of the Master Connection Window when you hold the CTRL key
down.
 Modify text mode screen options in DOS Sessions:
The Font drop-down list allows you to select the typeface and type size used to display
the remote Host computer screen in the Master Cycling Monitor window.
By varying the font, you can increase or decrease the size of the Host computer screen
displayed in the Master Cycling Monitor window. If you use a small font, you can display
more of the Host computer in a small window. To improve readability (but require a larger
window), use a large font.
The fonts in the list are previewed as they actually appear. The names of the fonts are
composed of a typeface name and a size. PROXY text fonts are included with the
software package. Fonts with other typeface names are Windows fonts that are also
suitable for text display.
Default Playback Window Settings
When playing back a screen recording, the display of the Playback window can be
controlled using the Playback Window Settings tab.
Select the following:
104
Master Operation
 Use Viewer Settings to specify how a remote computer is displayed by default:
 Select Full Screen to fill the entire screen of the local computer with a view of
the Host computer monitor in the Master Cycling Monitor window.
 Select Fit to window to scale the display of the remote computer to fit into the
Master Cycling Monitor window.
 Select Fit 1-to-1 to have each pixel on the remote display correspond to one
pixel on the local computer (set by default).
 Modify the Auto-scroll group options to specify whether you want the window to scroll
when the cursor or mouse reaches a boundary:
 Select Cursor (text-mode only) to scroll automatically when the cursor comes to
an edge of the Master Connection Window when you hold the CTRL key down
(set by default).
 Select Mouse (text & graphics mode) to scroll automatically when the mouse
comes to an edge of the Master Connection Window when you hold the CTRL key
down (set by default).
 Modify text mode screen options in DOS Sessions:
The Font drop-down list allows you to select the typeface and type size used to display
the remote Host computer screen in the Master Cycling Monitor window (set to "PROXY
8x14" by default).
By varying the font, you can increase or decrease the size of the Host computer screen
displayed in the Master Cycling Monitor window. If you use a small font, you can display
more of the Host computer in a small window. To improve readability (but require a larger
window), use a large font.
The fonts in the list are previewed as they actually appear. The names of the fonts are
composed of a typeface name and a size. PROXY text fonts are included with the
software package. Fonts with other typeface names are Windows fonts that are also
suitable for text display.
Goto
Use the Goto menu to change tabs in the Master console window:
 Peer-to-Peer Hosts Page
 Gateway Hosts Page
 Active Connections Page
 History Page
 Favorites Page
 Cycling Monitor Page
Help
The Help menu contains commands to invoke the Help system, provide access to special
web pages on the Internet, and display information about your the Master license and
configuration.
Press the F1 key or click a Help button (in the windows that offer one) to access contextsensitive online help.
105
PC-Duo Master Guide
The Help menu has the following commands:
 “Help Topics”
 “Vector Networks Home Page”
 “Check for Updates and Maintenance Releases”
 “Purchase Additional Licenses”
 “Order Technical Support Contract”
 “About the Master”
Help Topics
Select Help > Help Topics to access the table of contents for the Master online help
system. You can display help for any topics you select.
Vector Networks Home Page
Select Help > Vector Networks Home Page to connect to the Vector Networks Home page,
where you can get access to upgrades, patches, product news, product information, and
technical notes relevant to your products.
Check for Updates and Maintenance Releases
Select Help > Check for Updates and Maintenance Release to connect to the Support page,
where you can request information about the latest upgrades, patches and maintenance
releases.
Purchase Additional Licenses
Select Help > Purchase Additional Licenses to connect to the Store page, where you can
purchase additional licenses.
Order Technical Support Contract
Select Help > Order Technical Support Contract to connect to the Support page, where
you can order a Maintenance & Support contract for your product. These contracts will
provide you access to live technical support, and free upgrades during the contract period
for all new maintenance and new feature releases.
About the Master
Select Help > About the Master to display details about the Master software that is
installed on your computer.
The About tab displays the following information:
 The name and version number of your software
 Copyright information
 The company and user to whom the software is registered
 License key(s) registered with the package
Some features available with the Master are specified by the license key(s) you
purchase. Only the features that you have licensed for use are available to you. You may
have entered one or more licenses. These appear in the License(s) list.
There are two buttons in the About window:
106
Master Operation
 Add License: Add more license keys by clicking Add License and entering your license
number in the Add License Key window. See “Licensing” for more information.
 System Information: Click on System Information to generate a detailed report about
the configuration of your workstation. This report is saved as a text file named
Yourcomputername_Config.txt on your desktop.
107
Connection Window Operation
The Master Connection window has the following tabs:
 Select "Remote Control tab" to monitor activity, run applications remotely, and
troubleshoot Host computers using remote control.
 Select "File Transfer tab" to quickly and securely transfer files between two computers
using the file transfer feature.
 Select "Remote Printing tab" to print locally from applications you run on a remote
computer.
 Select "Remote Management tab" to send view information on hardware and software
resources on a remote computer, and to view/change system settings.
NOTE: Your remote control access rights for Gateway-managed or peer-to-peer
connections are determined by the credentials you use to make the connection. If your
administrator has restricted your access rights, remote control functionality may be
denied or limited.
The following options are available for managing the Master Connection window:
 “Connection window settings”
 “Menu options”
109
PC-Duo Master Guide
Tool bar options
Table below summarizes the functions of icons available on the tool bar for the Master
Connection window:
Icon
Function
Start remote control session
Start file transfer session
Start remote printing session
Start remote management session
Disconnect from Host
Displays the screen output from the
remote Host computer using the entire
monitor screen on the local computer.
To return to the local computer display,
click the Full Screen button on the
floating palette, or press F11 in the
Master Connection window.
Specifies that one pixel of the Host
computer display corresponds to exactly
one pixel on the display of the local
computer.
Scales the image of the Host computer
display to fit the size of the connection
window.
Sends Ctrl-Alt-Del keyboard
combination to remote Host
Sends a predefined key combination to the
Host computer as though it were entered on
the keyboard of the remote Host computer
when you are connected to it for remote
control. This is useful for sending special key
combinations such as CTRL-ALT-DEL.
Gives keyboard and mouse control of the
Host computer to the remote user of a
Gateway-managed connection.
Toggles whether the Master sends
keystrokes, mouse movements, or mouse
selections to the remote Host computer from
the Remote Control tab of the Master
Connection window. When you select View
110
Connection Window Operation
Only, the Master displays the Host computer
screen, but does not transmit keyboard or
mouse commands to it.
When this option is set under Master
Settings, the Host and Master clipboards will
automatically be synchronized (and Get and
Send options will be disabled).
Copies the contents of the clipboard on the
remote Host computer to the clipboard on
your local computer when you view the
Remote Control tab.
Copies the contents of the clipboard on your
local computer to the clipboard on the
remote Host computer when you view the
Remote Control tab.
Opens a Chat window in which text
messages can be sent to Host and to any
other Masters connected to that Host.
Copies a selected region of the Host
computer display in the Master
Connection window to the clipboard on
your local computer from the Playback
window.
Displays the Connection Window
Settings dialog, which contains settings
for various tabs in the Master
Connection window.
111
PC-Duo Master Guide
Remote Control tab
Select the Remote Control tab on the Master Connection window to view and operate the
remote Host computer as if you were its local user. Take control of the mouse and
keyboard, or simply monitor remote Host computer activity, without interrupting a local
user on the Host computer.
Control operations on the remote Host computer using the keyboard and mouse on your
local computer.
From the Remote Control tab, the following actions can be performed:
 “Use CTRL-ALT-DEL and other special keys”
 “Copy information to the remote clipboard”
 “Copy information from the remote clipboard”
 “Operate your mouse on the remote Host computer”
 “Resize the Master Connection window”
 “Request/release input control”
 “Open chat window”
 “Capture a screen image from the Host computer display”
 “Copy text from the Host computer display”
112
Connection Window Operation
See “Menus for the Master Connection window” for a summary of menu and tool bar
commands for carrying out these operations.
Tool bar options
The table below summarizes the functions of icons available on the tool bar when the
Master Connection window is set to the Remote Control tab.
Icon
Function
Connects to the selected Host
computer with the Remote Control
tab selected.
Connects to the selected Host
computer with the File Transfer tab
selected.
Connects to the selected Host
computer with the Remote Printing
tab selected.
Connects to the selected Host
computer with the Remote
Management tab selected.
Closes Master Connection window
and disconnects from Host
computer.
Displays the screen output from the
remote Host computer using the
entire monitor screen on the local
computer. To return to the local
computer display, click the Full
Screen button on the floating
palette, or press F11 in the Master
Connection window.
Specifies that one pixel of the Host
computer display corresponds to
exactly one pixel on the display of
the local computer.
Scales the image of the Host
computer display to fit the size of
the connection window.
Sends a predefined key
combination to the Host computer
as though it were entered on the
keyboard of the remote Host
computer when you are connected
to it for remote control. This is
useful for sending special key
combinations such as CTRL-ALT-DEL.
Gives keyboard and mouse control
of the Host computer to the remote
113
PC-Duo Master Guide
user of a Gateway-managed
connection.
Toggles on or off View Only mode,
which displays the Host computer
screen, but does not transmit
keyboard or mouse commands to it.
Copies the contents of the
clipboard on the remote Host
computer to the clipboard on your
local computer when you view the
Remote Control tab.
Copies the contents of the
clipboard on your local computer to
the clipboard on the remote Host
computer when you view the
Remote Control tab.
Opens a Chat window in which text
messages can be sent to Host and
to any other Masters connected to
that Host.
Copies a selected region of the
Host computer display in the
Master Connection window to the
clipboard on your local computer
from the Remote Control tab.
Displays the Connection Window
Settings dialog, which contains
settings for the Remote Control
tab.
Copy information to the remote clipboard
Transfer text, graphics, or other information from the clipboard on your local computer to
the clipboard on the Host computer.
To copy information to the remote clipboard:
1 Select the text or graphic on your local computer that you want to transfer to your Host
computer. For example, if you use a Paint program, you might select a portion of a
drawing you are making on your local computer.
114
Connection Window Operation
Selection to transfer from local computer
2 Copy the information that you want to move to the Host computer to the clipboard on
your local computer; for example, use an application‟s Cut or Copy command.
3 To transfer the information from the clipboard on the local computer to the clipboard
on your Host computer, return to the Master Connection window and select Edit > Send
Clipboard to Host. You can also click the Send Clipboard tool bar button.
4 In the Master Connection window, paste the text or graphic into an application that
you are running remotely on the Host computer.
115
PC-Duo Master Guide
Selection transferred to Host computer
Copy information from the remote clipboard
Transfer text, graphics, or other information, from the clipboard on the remote Host
computer to the clipboard on your local computer.
To copy information from the remote clipboard:
1 Select the text or graphic you want to transfer from an application running on your Host
computer. For example, if you are using a word processing program, you might select a
sentence or a paragraph that you want to transfer.
2 Copy the desired information to the clipboard on the Host computer. Most programs let
you copy information to the clipboard by choosing Edit > Copy or by pressing CTRL+C.
3 Transfer the information from the clipboard on the Host computer to the clipboard on
your local computer by choosing Edit > Get Clipboard from Host, or by clicking the Get
Clipboard button on the tool bar.
4 Paste the text or graphic into an application running on your local computer.
NOTE: The Master supports clipboard formats by value rather than by reference. The
actual data that you paste, such as text, must be in the clipboard. If the clipboard
116
Connection Window Operation
contains only a reference to the data, such as a file name, the Master displays a
message that the clipboard does not contain a supported format.
Operate your mouse on the remote Host computer
During remote control sessions, the mouse can exist in the following states:
 When the mouse cursor is inside the Master Connection window, the mouse is remote
and all movements and clicks are transmitted to the Host computer.
 When the mouse cursor is anywhere else, the mouse is local and any mouse
operation affects your local Windows session only.
Resize the Master Connection window
Following options can be selected to resize the Connection window:
 Select View > Fit to Window to scale the image of the Host computer display to fit
the size of the connection window.
 Select View > Fit 1-to-1 to specify that one pixel of the Host computer display
corresponds to exactly one pixel on the display of the local computer.
 Select View > Full Screen to display the screen output from the remote Host
computer using the entire monitor screen on the local computer. To return to the local
computer display, click the Full Screen button on the floating palette (Full Screen mode
menu bar), or press F11 in the Master Connection window.
 Drag the border of the Connection window to the preferred size. When the View > Fit
1-to-1 display option is used, you cannot resize the window larger than the Host computer
screen size. If you hold down the CTRL key when you resize the window, it retains the
aspect ratio of the Host computer display.
Full Screen Mode Tool Bar options
The following table describes tool bar icons in the Connection window when it is in full
screen mode:
Icon
Function
Displays the screen output from the remote
Host computer using the entire monitor
screen on the local computer. To return to
the local computer display, click the Full
Screen button on the floating palette, or
press F11 in the Master Connection
window.
Opens a menu with a list of view
options: Fit to Window, Fit 1-to-1, View
only, Input Control, Send Keystroke.
117
PC-Duo Master Guide
Closes a connection to one or more of the
services to the remote Host computer. If you
choose Remote Control, the Master
Connection window closes.
Request/release input control
When connected to a Host computer, two input control states are possible:
 With input control, you control the mouse and keyboard of the Host.
 Without input control, you monitor the Host computer but do not control it.
For a peer-to-peer connection, there can be only one Master connected to a Host. In this
case, you might want to toggle the state to have or not have input control of the Host.
For a Gateway-managed connection, multiple users can be connected to the same Host.
In this case, another user may request input control of the Host. Provided you have the
proper access control rights, you can request or relinquish input control to the other user.
Toggle the input control state by clicking an icon in the toolbar of the Master
Connection window. The icon you click depends on the type of connection you have to
the Host computer.
To toggle input control of a Host computer:
 For a peer-to-peer connection, click
.
 For a Gateway-managed connection, click
or choose Edit > Input Control from
the menu.
Open chat window
When connected to a chat-enabled Host (i.e. Host 11.2 or later), you will automatically
join a chat room including the Host end-user and any other Master users connected to
that host. A chat window can be opened to send and receive text messages with the user
at the Host machine by clicking on
icon on the tool bar. When you type a text
message and click Send, the message will be sent to a similar chat window on the Host
display. If the chat window is not already up on Host display, it will automatically be
started to display the message.
If you are using a Gateway-managed connection to the Host, and there are other the
Master users connected to the same Host via the same Gateway, any text messages will
automatically be sent to all the other Master displays as well.
NOTE: Chat support requires that all components (Host, Master, Gateway) be version
11.2 or later.
Capture a screen image from the Host computer display
All or part of the Host display can be captured and copied to the clipboard on your local
computer. After copying a region of the Host computer display, paste the image into a
document or image processing application that you have running on your local computer.
To copy screen images to the clipboard on your local computer, follow these steps:
118
Connection Window Operation
1 From the Remote Control tab of the Master Connection window, choose Edit > Copy
Graphics Screen or click the
corner angle icon
icon on the tool bar. The cursor changes to a top left
to indicate where to place the first anchor of the selection.
2 Move to the top left corner of the rectangle to the top left corner of the graphic or
region of the screen that you wish to copy and hold down the left mouse button at that
location.
3 While holding down the left mouse button, drag the cursor to the bottom right corner of
the region you want to capture. As you move your mouse, the area you select is indicated
visually on the screen.
4 When you have selected the area you want, release the mouse button.
The captured graphic is copied to the clipboard on your local computer and you can
paste the image into a graphics or word processing document.
Copy text from the Host computer display
When the Host computer is operating in full-screen text mode, copy text from your remote
Host computer to the system clipboard of your local computer. To do so, follow these
steps:
1 From the Remote Control tab of the Master Connection window, choose Edit > Copy
Text Screen. The cursor changes its shape to indicate that you can start selecting text.
2 Use your mouse to select the text that you want to capture from the Host computer.
3 When you select the text, the copy text mode is complete and the text is copied into
the clipboard on your local computer. You can paste it into any application you open on
your local computer.
Use CTRL-ALT-DEL and other special keys on the remote
computer
Send special key combinations that would normally be intercepted by your local computer
to the remote computer. To send a key combination to the Host computer, select Edit >
Send Keystroke from the Master Connection window, or click on the Send Keystroke
icon in the Connection window menu bar, and then select the desired key combination.
For example, select Edit > Alt+Printscreen to capture the active window on the Host
computer.
Note: The Connection window menu bar now includes a dedicated icon for one-click
execution of the Ctrl+Alt+Del combination.
The last option in the Send Keystroke menu corresponds to whatever key combination is
assigned to "Toggle Full Screen" in Options > Keyboard Mapping. In this example, Toggle
119
PC-Duo Master Guide
Full Screen is mapped to Alt+Esc and shows up as last entry in the Send Keystroke
menu. For more information, see “Keyboard Mapping”.
120
Connection Window Operation
File Transfer tab
Use the File Transfer tab on the Master Connection window to transfer files between your
local computer and the remote Host computer. Other file maintenance tasks can be
performed on either computer.
 "File transfer resume"
 "Manipulate files and folders for file transfer"
The file transfer display is split into four adjustable panels. By default, files for your local
computer are on the left, and those for your remote Host computer are on the right. The
following defaults apply:
 The top left panel displays the folder hierarchies on the local computer. Use these
panels to browse your local and remote directories to select folders.
 A text field at the top of the tab, one for the left side and another for the right, indicates
the full path name of the currently open or selected folder. Use this text field to navigate
directly to a specific location on a local or remote file system.
 The bottom left panel shows the files in any folder that you select in the top left panel.
Follow these steps to transfer files between the local and remote computers:
1 From files located on the lower panel of the File Transfer tab, select one or more files to
be transferred:
 Select from the left side if you plan to transfer files from your local Master computer
to the remote Host computer.
 Select from the right side if you plan to transfer files from the remote Host computer
to your local Master computer.
121
PC-Duo Master Guide
2 Select a target folder on the local or remote computer from the top panel. This is the
computer to which you plan to transfer files.
3 Drag and drop the files from your source to your target directory, or right-click the
selected files you plan to transfer:
 Select Get to transfer files from the Host computer to the local computer. Selected files
are copied from the Host computer to the directory you select in the upper panel of the
local computer directory listing.
 Select Put to transfer files from the local computer to the Host computer. Selected files
are copied from the local computer to the directory you select in the upper panel of the
Host computer directory listing.
Tool bar options
Table below summarizes the functions of icons available on the tool bar when the Master
Connection window is set to the File Transfer tab.
Icon
Function
Connects to the selected
Host computer with the
Remote Control tab
selected.
Connects to the selected
Host computer with the File
Transfer tab selected.
Connects to the selected
Host computer with the
Remote Printing tab
selected.
Connects to the selected
Host computer with the
Remote Management tab
selected.
Closes Master Connection
window and disconnects
from Host computer.
Get selected file or folder
from the other directory.
Put selected file or folder in
the other directory.
Deleted selected file or
folder.
Create a new directory or
subdirectory.
Move selected file or folder
to a new folder on the same
computer.
122
Connection Window Operation
Rename selected file or
folder.
File transfer resume
Occasionally while transferring files, your connection may be interrupted, leaving some
files only partially transferred. If the files are large, retransmitting them from the beginning
again could prove very expensive. For this reason, the Master provides a File transfer
resume feature, which allows you to resume interrupted transfers exactly where you left
off.
After a connection is interrupted (or if you manually cancel an in-process transfer), the
next time you connect to the same Host and select the File Transfer tab in the Connection
Window, the Master scans both the local machine and the remote Host machine for
records of interrupted file transfers. The list of any such resumable file transfers is then
automatically presented in the Confirm Copy Resume window:
Check or uncheck each file you wish to resume, and then click the Resume button. At that
point, file transfers for the selected files are resumed, and the transfers will run either to
completion, or until the connection is again interrupted.
File transfers for any files that you uncheck will not be resumed, and their partial contents
will be discarded. Also if you click Cancel instead of Resume, all partial contents will be
discarded, and the record of those transfers will be deleted. Thus you have only one
chance to resume a set of interrupted transfers.
NOTE: The Master does not resume the transfer of an entire directory or directory tree,
only the individual files that were in process at the time the connection was lost.
NOTE: The Master only allows transfers in one direction or the other (to or from the Host)
at a time, so the list of resumable file transfers will always consist of only files to be sent
to the Host, or only files to be received from the Host. the Master does maintain a
separate list of resumable file transfers for each Host.
Manipulate files and folders for file transfer
123
PC-Duo Master Guide
The following file and folder information is listed on the File Transfer tab:
 The top panels display the folder hierarchy, but only reveal the contents of the nodes
of the tree that you explicitly open.
 No files appear in the top panels, nor do any folders appear in any bottom panels.
 A drive, folder, or one or more files must be selected before you can perform most file
transfer operations.
When you double-click a computer, drive or folder, a list of all of the folders (or devices)
that it contains displays in the top panel. The single files are listed in the bottom panel.
Display the files within any folder by selecting the folder in the top panel and choosing the
List Directory command from the right-click menu.
 Use standard Windows mouse and keyboard controls to browse your directory
listings.
 Perform the following directory organization tasks on either computer by right-clicking
one or more files or a folder, and selecting one of the following commands:
 Delete - to delete selected files or folders.
 Rename - to rename files or folders.
 Create Directory - to create folders by entering the folder path.
 Move - to move files or folders by entering the folder path.
 Copy - to copy files or folders by entering the folder path.
124
Connection Window Operation
Remote Printing tab
Print remote applications on printers local to your machine using the Remote Printing tab
on the Master Connection window. An active remote control connection must be
maintained between the Host computer and the local computer to complete the remote
printing process.
 "Configure a Host computer for printing"
 "Configure a local computer for printing"
 "Print your remote printing job"
 "Cancel a remote print job"
Tool bar options
The table below summarizes the functions of icons available on the tool bar when the
Master Connection window is set to the Remote Printing tab.
Icon
Function
Connects to the selected
Host computer with the
Remote Control tab
selected.
Connects to the selected
Host computer with the File
Transfer tab selected.
125
PC-Duo Master Guide
Connects to the selected
Host computer with the
Remote Printing tab
selected.
Connects to the selected
Host computer with the
Remote Management tab
selected.
Closes Master Connection
window and disconnects
from Host computer.
Configure a Host computer for printing
After you install Host, a printer port named PC-Duo: is listed in Windows as a port that
can be associated with a printer when you select Start > Control Panel > Printers and
Faxes. To print from a remote application to a printer that is accessible from your local
computer, the Host computer must have the following:
 A print driver that is compatible with the local printer must be installed.
 The driver must be associated with the PC-Duo: port.
For optimal results, you should select the same printer as the one you use for local print
jobs.
NOTE: You must install a printer driver and associate it with the PC-Duo: printer port on
your local computer before using this service. See the Host Guide for more details.
Configure a local computer for printing
The following options are available for remote printing:
 Select a local printer from the Local printer drop-down list. Make sure that you select
the local printer of the same type whose driver you map to the PC-Duo: port of your
remote Host computer.
 View information about a current print job.
 Cancel current print job.
Print your remote printing job
Once you configure the Host and local computers for printing, you can perform remote
printing any time you establish a remote connection.
Note the following:
 To execute a print job from a remote application, use the printing option associated
with that application when you are connected to it on the remote Host computer.
 Make sure that the printer that you select for the remote print job is the same one that
you map to the PC-Duo: port of your remote Host computer.
 Your print job is routed to the local printer that you select on your local computer using
the Local printer drop-down list on the Remote Printing tab of the Master Connection
window.
126
Connection Window Operation
Cancel a remote print job
To cancel a current remote print job, click Cancel Job on the Remote Printing tab of the
Master Connection window. This clears the print queues on both the local and Host
computers. Canceling a print job does not affect your connection. However, if you
disconnect your connection to the Host computer, any active print job is cancelled.
127
PC-Duo Master Guide
Remote Management tab
Use the Remote Management tab on the Master Connection window to view and manage
information about hardware, software, system settings, services, processes, events and
more on the remote Host computer.
 “Hardware Manager”
 “Software Manager”
 “System Manager”
 “Shared Resource Manager”
 “Account Manager”
 “Service Manager”
 “Process Manager”
 “Registry Manager”
 “Event Manager”
 “Power Manager”
NOTE: The Master uses Microsoft Windows Management Instrumentation (WMI) to
request, receive and modify management information on the remote Host computer.
Because the Master uses a secure proprietary connection to transport WMI commands
128
Connection Window Operation
and information, Remote Management does not require RPC (Remote Procedure Call) or
file/print sharing to be enabled on the remote Host computer in order to operate.
NOTE: If the Master cannot find the redistributable MSXML6 system component, an error
message will appear in the Remote Management window. In this case, you must install
MSXML6 and restart the Master. See http://www.microsoft.com for more information
about the redistributable msxml6.msi package.
Tool bar options
The table below summarizes the functions of icons available on the tool bar when the
Master Connection window is set to the Remote Management tab.
Icon
Function
Connects to the selected
Host computer with the
Remote Control tab
selected.
Connects to the selected
Host computer with the File
Transfer tab selected.
Connects to the selected
Host computer with the
Remote Printing tab
selected.
Connects to the selected
Host computer with the
Remote Management tab
selected.
Closes Master Connection
window and disconnects
from Host computer.
Refresh result pane by
resending WMI command
to selected Host computer.
Transpose columns and
rows in result pane.
Filter:Basic shows limited
set of attributes and values
for any selected
component.
Filter:Default shows a
default set of attributes and
values for any selected
component.
Filter:All shows full set of
attributes and values for
any selected component.
129
PC-Duo Master Guide
Hardware Manager
Hardware Manager provides you with a graphical view of physical devices and resources
available on the remote Host computer.
 Select "BIOS" to view details about Basic Input/Output System (BIOS) on remote Host
computer.
 Select "Bus" to view details about the physical system bus on remote Host computer.
 Select "Cache Memory" to view details about internal and external cache memory on
the remote Host computer.
 Select "CDROM Drive" to view details about the CDROM drive on the remote Host
computer.
 Select "CPU" to view details about the CPU(s) on the remote Host computer.
 Select "Logical Disk" to view details about data source(s) that resolve to actual local
storage device(s) on the remote Host computer.
 Select "Logical Disk Changes" to view details about network storage devices that are
mapped as logical disks on the remote Host computer.
130
Connection Window Operation
 Select "Memory Devices" to view details about memory devices on the remote Host
computer .
 Select "Modem" to view details about any POTS (Plain Old Telephone Service)
modems on the remote Host computer.
 Select "Network Adapter Configuration" to view details about extra properties and
methods that support the management of the TCP/IP and Internetwork Packet Exchange
(IPX) protocols that are independent from the network adapters on the remote Host
computer.
 Select "Network Adapters" to view details about network adapters on the remote Host
computer.
 Select "PCMCIA Devices" to view details about PCMCIA devices on the remote Host
computer.
 Select "Physical Disk" to view details about physical disk drives on the remote Host
computer.
 Select "Physical Memory" to view details about for physical memory on the remote Host
computer.
 Select "Printer" to view details about for printers connected to the remote Host
computer.
 Select "SCSI" to view details about SCSI devices connected to the remote Host
computer.
 Select "System Enclosure" to view details about the system enclosure for the remote
Host computer.
 Select "USB Ports" to view details about the universal serial bus for the remote Host
computer.
 Select "Video Controller" to view details about the video controller on the remote Host
computer.
 Select "Video Monitor" to view details about the video monitor connected to the remote
Host computer.
BIOS
BIOS provides you with a graphical view of settings for the BIOS running on the remote
Host computer system.
BIOS has the following attributes (double-click on any attribute to get a popup window
with table of attributes and values):

Name

BIOS Characteristics

BIOS Version

Build Number

Caption

Code Set
131
PC-Duo Master Guide

Current Language

Description

Identification Code

Installable Languages

Language Date

List of Languages

Manufacturer

Other Target OS

Primary BIOS

Release Date

Serial Number

SMBIOS BIOSVersion

SMBIOS Major Version

SMBIOS Minor Version

SMBIOS Present

Software Element ID

Software Element State

Status

Target Operating
System

Version
WMI Class
PC-Duo uses the following WMI Class to request/retrieve BIOS information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
BIOS
Win32_BIOS
132
Connection Window Operation
Bus
Bus provides you with a graphical view of settings for the bus on the remote Host
computer system.
Bus has the following attributes (double-click on any attribute to get a popup window with
table of attributes and values):

Name

Bus Type

Device ID

System Name

Description

Availability

Bus Num

Caption

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Error Cleared

Error Description

Install Date

Last Error Code

PNP Device ID

Power Management
Capabilities

Power Management
Supported

Status

Status Info

System Creation Class
Name
WMI Class
133
PC-Duo Master Guide
PC-Duo uses the following WMI Class to request/retrieve Bus information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Bus
Win32_Bus
Cache Memory
Cache Memory provides you with a graphical view of settings for internal and external
cache memory on the remote Host computer system.
Cache Memory has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):
134

Name

Block Size

Installed Size

Max Cache Size

Device ID

Cache Type

Number of Blocks

Cache Speed

Install Date

Location

System Name

Write Policy

Access

Additional Error Data

Associativity

Availability

Caption
Connection Window Operation

Config Manager Error
Code

Config Manager USer
Config

Correctable Error

Creation Class Name

Current SRAM

Description

Ending Address

Error Access

Error Address

Error Cleared

Error Correct Type

Error Data

Error Data Order

Error Description

Error Info

Error Methodology

Error Resolution

Error Time

Error Transfer Size

Flush Timer

Last Error Code

Level

Line Size

Other Error
Description

PNP Device ID

Power Management
Capabilities

Power Management
135
PC-Duo Master Guide
Supported

Purpose

Read Policy

Replacement Policy

Starting Address

Status

Status Info

Supported SRAM

System Creation Class
Name

System Level Address
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Cache Memory information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Cache Memory
Win32_CacheMemory
CDROM Drive
CDROM Drive provides you with a graphical view of settings for the CDROM drive on the
remote Host computer system.
CDROM Drive has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Availability

Capabilities

Capability
Descriptions
136

Caption

Compression Method
Connection Window Operation

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Default Block Size

Description

Device ID

Drive

Drive Integrity

Error Cleared

Error Description

Error Methodology

File System Flags

File System Flags Ex

ID

Install Date

Last Error Code

Manufacturer

Max Block Size

Maximum Component
Length

Max Media Size

Media Loaded

Media Type

Mfr Assigned Revision
Level

Min Block Size

Name

Needs Cleaning

Number of Media
137
PC-Duo Master Guide
Supported

PNP Device ID

Power Management
Capabilities

Power Management
Supported

Revision Level

SCSI Bus

SCSI Logical Unit

SCSI Port

SCSI Target ID

Serial Number

Size

Status

Status Info

System Creation Class
Name

System Name

Transfer Rate

Volume Name

Volume Serial Number
WMI Class
PC-Duo uses the following WMI Class to request/retrieve CDROM Drive information from
the remote Host computer. Please consult this class for more detailed information about
the specific attributes and values available.
Component
WMI Class
CDROM Drive
Win32_CDROMDrive
CPU
CPU provides you with a graphical view of settings for the CPU(s) on the remote Host
computer system.
138
Connection Window Operation
Each CPU has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Name

Processor Type

Version

CPU Status

Current Clock Speed

Address Width

Architecture

Availability

Caption

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Current Voltage

Data Width

Description

Device ID

Error Cleared

Error Description

Ext Clock

Family

Install date

L2 Cache Size

L2 Cache Speed

L3 Cache Size

L3 Cache Speed

Last Error Code
139
PC-Duo Master Guide

Level

Load Percentage

Manufacturer

Max Clock Speed

Number of Cores

Number of Logical
Processors

Other Family
Description

PNP Device ID

Power Management
Capabilities

Power Management
Supported

Processor ID

Revision

Role

Socket Designation

Status

Status Info

Stepping

Status Info

System Creation Class
Name

System Name

Unique ID

Upgrade Method

Voltage Caps
WMI Class
PC-Duo uses the following WMI Class to request/retrieve CPU information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
140
Connection Window Operation
Component
WMI Class
CPU
Win32_CPU
Logical Disk
Logical Disk provides you with a graphical view of settings for data source(s) that resolve
to actual local storage device(s) on the remote Host computer system.
Logical Disk has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Name

Description

Media Type

Free Space

Total Size

File System

Install Date

System Name

Status Info

Purpose

Access

Availability

Block Size

Caption

Compressed

Config Manager Error
Code

Config Manager USer
Config

Creation Class Name

Device ID
141
PC-Duo Master Guide

Drive Type

Error Cleared

Error Methodology

Last Error Code

Maximum Component
Length

Number of Blocks

PNP Device ID

Power Management
Capabilities

Power Management
Supported

Provider Name

Quotas Disabled

Quotas Incomplete

Quotas Rebuilding

Status

Supports Disk Quotas

Supports File Based
Compression

System Creation Class
Name

Volume Dirty

Volume Name

Volume Serial Number
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Logical Disk information from
the remote Host computer. Please consult this class for more detailed information about
the specific attributes and values available.
Component
WMI Class
Logical Disk
Win32_LogicalDisk
142
Connection Window Operation
Logical Disk Changes
Logical Disk Changes provides you with a graphical view of settings for network storage
devices that are mapped as logical disks on the remote Host computer system.
Logical Disk Changes has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):

Access

Availability

Block Size

Caption

Compressed

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Description

Device ID

Error Cleared

Error Description

Error Methodology

File System

Free Space

Install Date

Last Error Code

Maximum Component
Length

Name

Number of Blocks

PNP Device ID
143
PC-Duo Master Guide

Power Management
Capabilities

Power Management
Supported

Provider Name

Purpose

Quotas Disabled

Quotas Incomplete

Quotas Rebuilding

Session ID

Size

Status

Status Info

Supports Disk Quotas

Supports File Based
Compression

System Creation Class
Name

System Name

Volume Name

Volume Serial Number
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Logical Disk Changes
information from the remote Host computer. Please consult this class for more detailed
information about the specific attributes and values available.
Component
WMI Class
Logical Disk
Changes
Win32_MappedLogicalDisk
Memory Devices
144
Connection Window Operation
Memory Devices provides you with a graphical view of settings for memory devices on
the remote Host computer system.
Memory Devices has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Access

Additional Error Data

Availability

Block Size

Caption

Config Manager Error
Code

Config Manager User
Config

Correctable Error

Creation Class Name

Description

Device ID

Ending Address

Error Access

Error Address

Error Cleared

Error Data

Error Data Order

Error Description

Error Granularity

Error Info

Error Methodology

Error Resolution

Error Time

Error Transfer Size
145
PC-Duo Master Guide

Install Date

Last Error Code

Name

Number of Blocks

Other Error
Description

PNP Device ID

Power Management
Capabilities

Power Management
Supported

Purpose

Starting Address

Status

Status Info

System Creation Class
Name

System Level Address

System Name
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Memory Device information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Memory Devices
Win32_MemoryDevice
Modem
Modem provides you with a graphical view of settings for any POTS (Plain Old
Telephone Service) modems on the remote Host computer system.
146
Connection Window Operation
Modem has the following attributes (double-click on any attribute to get a popup window
with table of attributes and values):

Answer Mode

Attached To

Availability

Blind Off

Blind On

Caption

Compatibility Flags

Compression Info

Compression Off

Compression On

Config Manager Error
Code

Config Manager User
Config

Configuration Dialog

Countries Supported[]

Country Selected

Creation Class Name

Current Passwords[]

DCB[]

Default[]

Description

Device ID

Device Loader

Device Type

Dial Type

Driver Date

Error Cleared

Error Control Forced

Error Control Info

Error Control Off

Error Control On

Error Description

Flow Control Hard

Flow Control Off

Flow Control Soft

Inactivity Scale
147
PC-Duo Master Guide

Inactivity Timeout

Index

Install Date

Last Error Code

Max Baud Rate To Phone

Max Baud Rate To
Serial Port

Max Number Of
Passwords

Model

Modem Inf Path

Modem Inf Section

Modulation Bell

Modulation CCITT

Modulation Scheme

Name

PNP Device ID

Port Sub Class

Power Management
Capabilities[]

Power Management
Supported
148

Prefix

Properties[]

Provider Name

Pulse

Reset

Responses Key Name

Rings Before Answer

Speaker Mode Dial

Speaker Mode Off

Speaker Mode On

Speaker Mode Setup

Speaker Volume High

Speaker Volume Info

Speaker Volume Low

Speaker Volume Med

Status

Status Info

String Format
Connection Window Operation

Supports Callback

Supports Synchronous
Connect

System Creation Class
Name

System Name

Terminator

Time Of Last Reset

Tone

Voice Switch Feature
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Modem information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Modem
Win32_POTSModem
Network Adapter Configuration
Network Adapter Configuration provides you with a graphical view of settings for extra
properties and methods that support the management of the TCP/IP and Internetwork
Packet Exchange (IPX) protocols that are independent from the network adapters on the
remote Host computer system.
Network Adapter Configuration has the following attributes (double-click on any attribute
to get a popup window with table of attributes and values):

Arp Always Source
Route

Arp Use Ether SNAP

Caption

Database Path

Dead GW Detect Enabled

Default IP Gateway[]

Default TOS

Default TTL

Description
149
PC-Duo Master Guide

DHCP Enabled

DHCP Lease Expires

DHCP Lease Obtained

DHCP Server

DNS Domain

DNS Domain Suffix
Search Order[]

DNS Enabled For WINS
Resolution

DNS Host Name

DNS Server Search
Order[]

Domain DNS
Registration Enabled

Forward Buffer Memory

Full DNS Registration
Enabled

Gateway Cost Metric[]

IGMP Level

Index

Interface Index

IP Address[]

IP Connection Metric

IP Enabled

IP Filter Security
Enabled

IP Port Security
Enabled

IPSec Permit IP
Protocols[]

IPSec Permit TCP
Ports[]

IPSec Permit UDP
Ports[]
150

IP Subnet[]

IP Use Zero Broadcast

IPX Address

IPX Enabled

IPX Frame Type[]

IPX Media Type

IPX Network Number[]

IPX Virtual Net Number
Connection Window Operation

Keep Alive Interval

Keep AliveT ime

MAC Address

MTU

Num Forward Packets

PMTUBH Detect Enabled

PMTU Discovery Enabled

Service Name

Setting ID

Tcpip Netbios Options

Tcp Max Connect
Retransmissions

Tcp Max Data
Retransmissions

Tcp Num Connections

Tcp Use RFC1122 Urgent
Pointer

Tcp Window Size

WINS Enable LM Hosts
Lookup

WINS Host Lookup File

WINS Primary Server

WINS Scope ID

WINS Secondary Server
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Network Adapter Configuration
information from the remote Host computer. Please consult this class for more detailed
information about the specific attributes and values available.
Component
WMI Class
Network Adapter
Configuration
Win32_NetworkAdapterConfiguration
Network Adapters
Network Adapters provides you with a graphical view of settings for network adapters on
the remote Host computer system.
Network Adapters has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):
151
PC-Duo Master Guide

Adapter Type

Adapter Type ID

Auto Sense

Availability

Caption

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Description

Device ID

Error Cleared

Error Description

GUID

Index

Install Date

Installed

Interface Index

Last Error Code

MAC Address

Manufacturer

Max Number Controlled

Max Speed

Name

Net Connection ID

Net Connection Status

Net Enabled

Network Addresses[]

Permanent Address

Physical Adapter

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported
152

Product Name

Service Name

Speed
Connection Window Operation

Status

Status Info

System CreationClass
Name

System Name

Time Of Last Reset
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Network Adapter information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Network Adapters
Win32_NetworkAdapter
PCMCIA Devices
PCMCIA Devices provides you with a graphical view of settings for PCMCIA devices on
the remote Host computer system.
PCMCIA Devices has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Availability

Caption

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Description

Device ID

Error Cleared

Error Description

Install Date

Last Error Code

Manufacturer

Max Number Controlled

Name
153
PC-Duo Master Guide

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

Protocol Supported

Status

Status Info

System Creation Class
Name

System Name

Time Of Last Reset
WMI Class
PC-Duo uses the following WMI Class to request/retrieve PCMCIA information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
PCMCIA Devices
Win32_PCMCIAController
Physical Disk
Physical Disk provides you with a graphical view of settings for physical disk drives on
the remote Host computer system.
Physical Disk has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Availability

Bytes Per Sector

Capabilities[]

Capability
Descriptions[]

Caption

Compression Method

Config Manager Error
Code

Config Manager User
Config
154
Connection Window Operation

Creation Class Name

Default Block Size

Description

Device ID

Error Cleared

Error Description

Error Methodology

Firmware Revision

Index

Install Date

Interface Type

Last Error Code

Manufacturer

Max Block Size

Max Media Size

Media Loaded

Media Type

Min Block Size

Model

Name

Needs Cleaning

Number Of Media
Supported

Partitions

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

SCSI Bus

SCSI Logical Unit

SCSI Port

SCSI Target Id

Sectors Per Track

Serial Number

Signature

Size

Status

StatusInfo

System Creation Class
155
PC-Duo Master Guide
Name

System Name

Total Cylinders

Total Heads

Total Sectors

Total Tracks

Tracks Per Cylinder
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Physical Disk information from
the remote Host computer. Please consult this class for more detailed information about
the specific attributes and values available.
Component
WMI Class
Physical Disk
Win32_DiskDrive
Physical Memory
Physical Memory provides you with a graphical view of settings for physical memory on
the remote Host computer system.
Physical Memory has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):
156

Bank Label

Capacity

Caption

Creation Class Name

Data Width

Description

Device Locator

Form Factor

Hot Swappable

Install Date

Interleave Data Depth

Interleave Position

Manufacturer

Memory Type

Model
Connection Window Operation

Name

Other Identifying Info

Part Number

Position In Row

Powered On

Removable

Replaceable

Serial Number

SKU

Speed

Status

Tag

Total Width

Type Detail

Version
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Physical Memory information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Physical Memory
Win32_PhysicalMemory
Printer
Printer provides you with a graphical view of settings for printers connected to the remote
Host computer system.
Printer has the following attributes (double-click on any attribute to get a popup window
with table of attributes and values):

Attributes

Availability

Available Job Sheets[]

Average Pages Per
Minute

Capabilities[]

Capability
Descriptions[]
157
PC-Duo Master Guide

Caption

Char Sets Supported[]

Comment

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Current Capabilities[]

Current Char Set

Current Language

Current Mime Type

Current Natural
Language

Current Paper Type

Default

Default Capabilities[]

Default Copies

Default Language

Default Mime Type

Default Number Up

Default Paper Type

Default Priority

Description

Detected Error State

Device ID

Direct

Do Complete First

Driver Name

Enable BIDI

Enable Dev Query Print

Error Cleared

Error Description

Error Information[]

Extended Detected
Error State

Extended Printer
Status
158

Hidden

Horizontal Resolution
Connection Window Operation

Install Date

Job Count Since Last
Reset

Keep Printed Jobs

Languages Supported[]

Last Error Code

Local

Location

Marking Technology

Max Copies

Max Number Up

Max Size Supported

Mime Types Supported[]

Name

Natural Languages
Supported[]

Network

Paper Sizes
Supported[]

Paper Types
Available[]

Parameters

PNP Device ID

Port Name

Power Management
Capabilities[]

Power Management
Supported

Printer Paper Names[]

Printer State

Printer Status

Print

Print Processor

Priority

Published

Queued

Raw Only

Separator File

Server Name

Shared

Share Name
Job Data Type
159
PC-Duo Master Guide

Spool Enabled

Start Time

Status

Status Info

System Creation Class
Name

System Name

Time Of Last Reset

Until Time

Vertical Resolution

Work Offline
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Printer information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Printer
Win32_Printer
SCSI
SCSI provides you with a graphical view of settings for SCSI devices connected to the
remote Host computer system.
SCSI has the following attributes (double-click on any attribute to get a popup window
with table of attributes and values):

Availability

Caption

Config Manager Error
Code

Config Manager User
Config
160

Controller Timeouts

Creation Class Name

Description

Device ID

Device Map

Driver Name
Connection Window Operation

Error Cleared

Error Description

Hardware Version

Index

Install Date

Last Error Code

Manufacturer

Max Data Width

Max Number Controlled

Max Transfer Rate

Name

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

Protection Management

Protocol Supported

Status

Status Info

System Creation Class
Name

System Name

Time Of Last Reset
WMI Class
PC-Duo uses the following WMI Class to request/retrieve SCSI information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
SCSI
Win32_SCSIController
System Enclosure
System Enclosure provides you with a graphical view of settings for the system enclosure
for the remote Host computer system.
System Enclosure has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):
161
PC-Duo Master Guide

Audible Alarm

Breach Description

Cable Management
Strategy

Caption

Chassis Types[]

Creation Class Name

Current Required Or
Produced
162

Depth

Description

Heat Generation

Height

Hot Swappable

Install Date

Lock Present

Manufacturer

Model

Name

Number Of Power Cords

Other Identifying Info

Part Number

Powered On

Removable

Replaceable

Security Breach

Security Status

Serial Number

Service Descriptions[]

Service Philosophy[]

SKU

SMBIOS Asset Tag

Status

Tag

Type Descriptions[]

Version

Visible Alarm

Weight

Width
Connection Window Operation
WMI Class
PC-Duo uses the following WMI Class to request/retrieve System Enclosure information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
System Enclosure
Win32_SystemEnclosure
USB Ports
USB Ports provides you with a graphical view of settings for the universal serial bus for
the remote Host computer system.
USB Ports has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Availability

Caption

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Description

Device ID

Error Cleared

Error Description

Install Date

Last Error Code

Manufacturer

Max Number Controlled

Name

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

Protocol Supported

Status

Status Info

System Creation Class
Name
163
PC-Duo Master Guide

System Name

Time Of Last Reset
WMI Class
PC-Duo uses the following WMI Class to request/retrieve USB information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
USB Ports
Win32_USBController
Video Controller
Video Controller provides you with a graphical view of settings for the video controller on
the remote Host computer system.
Video Controller has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Accelerator
Capabilities[]

Adapter Compatibility

Adapter DAC Type

Adapter RAM

Availability

Capability
Descriptions[]

Caption

Color Table Entries

Config Manager Error
Code

Config Manager User
Config

Creation Class Name

Current Bits Per Pixel

Current Horizontal
Resolution

Current Number Of
Colors

Current Number Of
Columns
164
Connection Window Operation

Current Number Of Rows

Current Refresh Rate

Current Scan Mode

Current Vertical
Resolution

Description

Device ID

Device Specific Pens

Dither Type

Driver Date

Driver Version

Error Cleared

Error Description

ICM Intent

ICM Method

Inf Filename

Inf Section

Install Date

Installed Display
Drivers

Last Error Code

Max Memory Supported

Max Number Controlled

Max Refresh Rate

Min Refresh Rate

Monochrome

Name

Number Of Color Planes

Number Of Video Pages

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

Protocol Supported

Reserved System
Palette Entries

Specification Version

Status

Status Info

System Creation Class
165
PC-Duo Master Guide
Name

System Name

System Palette Entries

Time Of Last Reset

Video Architecture

Video Memory Type

Video Mode

Video Mode Description

Video Processor
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Video Controller information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Video Controller
Win32_VideoController
Video Monitor
Video Monitor provides you with a graphical view of settings for the video monitor
connected to the remote Host computer system.
Video Monitor has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Availability

Bandwidth

Caption

Config Manager Error
Code

Config Manager User
Config
166

Creation Class Name

Description

Device ID

Display Type

Error Cleared

Error Description

Install Date
Connection Window Operation

Is Locked

Last Error Code

Monitor Manufacturer

Monitor Type

Name

Pixels Per X Logical
Inch

Pixels Per Y Logical
Inch

PNP Device ID

Power Management
Capabilities[]

Power Management
Supported

Screen Height

Screen Width

Status

Status Info

System Creation Class
Name

System Name
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Video Monitor information from
the remote Host computer. Please consult this class for more detailed information about
the specific attributes and values available.
Component
WMI Class
Video Monitor
Win32_DesktopMonitor
167
PC-Duo Master Guide
Software Manager
Software Manager provides you with a graphical view of the software applications that
are installed on the remote Host computer.
Each software application has the following attributes (double-click on any service to get
a popup window with table of attributes and values):
168

Identifying Number

Product Name

Manufacturer

Product Version

File Path

Assignment Type

Caption

Description

Install Date and Time

Install State

Help Link
Connection Window Operation

Help Telephone

Install Source

Language

Local Package

Package Cache

Package Code

Package name

Product ID

Reg Owner

Reg Company

SKU Number

Transforms

URL Info About

URL Update info

Source File Image Type
(WordCount)
WMI Class
PC-Duo uses the following WMI Class to request/retrieve information about software
applications installed on the remote Host computer:
Component
WMI Class
Products
Win32_Products
169
PC-Duo Master Guide
System Manager
System Manager provides you with a graphical view of various configuration settings on
the remote Host computer.
 Select "Computer System" to view details about system settings on remote Host
computer.
 Select "Desktop" to view details about desktop on remote Host computer.
 Select "Event Log Files" to view details about event log files system on remote Host
computer.
 Select "Network Login Profile" to view details about network login profiles on remote
Host computer.
 Select "Operating System" to view details about the operating system on remote Host
computer.
 Select "Operating System Updates (QFE)" to view details about operating system
updates on remote Host computer.
 Select "Page File" to view details about page file on remote Host computer.
 Select "Page File Usage" to view details about current usage profile of page file on
remote Host computer.
 Select "Tasks Scheduled" to view details about current scheduled tasks for the remote
Host computer.
 Select "TCP/IP Settings" to view details about TCP/IP connections to the remote Host
computer.
 Select "Time Zone" to view details about time-related settings for the remote Host
computer.
170
Connection Window Operation
Computer System
Computer System provides you with a graphical view of system settings for the remote
Host computer system.
Computer System has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):

Name

Admin Password Status

Automatic Reset Boot
Option

Automatic Reset
Capability

Boot Option On Limit

Dog
Boot Option On Watch

Boot ROM Supported

Bootup State

Caption

Chassis Bootup State

Creation Class Name

Current Time Zone

Daylight In Effect

Description

DNS Host Name

Domain

Domain Role

Enable Daylight
Savings Time

Front Panel Reset
Status

Infrared Supported

Initial Load Info
171
PC-Duo Master Guide

Install Date

Keyboard Password
Status

Last Load Info

Manufacturer

Model

Name Format

Network Server Mode
Enabled

Number of Processors

OEM Logo Bitmap

OEM String Array

Part Of Domain

Pause After Reset

Power Management
Capabilities

Power Management
Supported

Power On Password
Status

Power State

Power Supply State

Primary Owner Contact

Reset Capability

Reset Count

Reset Limit

Roles

Status

Support Contact
Description
172

System Startup Delay

System Startup Options
Connection Window Operation

System Startup Setting

System Type

Thermal State

Total Physical Memory

User Name

Wake Up Type

Workgroup
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Computer System information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Computer System
Win32_ComputerSystem
Desktop
Desktop provides you with a graphical view of settings for the desktop on the remote
Host computer.
Desktop has the following attributes (double-click on any attribute to get a popup window
with table of attributes and values):

Name

Wallpaper

Cursor Blink Rate

Icon Title Size

Screen Saver Timeout

Border Width

Caption

Cool Switch
173
PC-Duo Master Guide

Description

Drag Full Windows

Grid Granularity

Icon Spacing

Icon Title Face Name

Icon Title Wrap

Pattern

Screen Saver Active

Screen Saver
Executable

Screen Saver Secure

Setting ID

Wallpaper Stretched

Wallpaper Tiled
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Desktop information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Desktop
Win32_Desktop
Event Log Files
Event Log Files provides you with a graphical view of currently available Event Log Files
for the remote Host computer.
Each Event Log File has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):
174

Caption

Access Mask
Connection Window Operation

Archive

Compressed

Compression Method

Creation Class Name

Creation Date

CS Creation Class Name

CS Name

Description

Drive

Eight Dot Three File
name

Encrypted

Encryption Method

Extension

File Name

File Size

File Type

FS Creation Class Name

FS Name

Hidden

Install Date

In Use Count

Last Accessed

Last Modified

Log File Name

Manufacturer

Max File Size

Name

Number Of Records
175
PC-Duo Master Guide

Overwrite Outdated

Overwrite Policy

Path

Readable

Sources

Status

System

Version

Writeable
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Event Log File information from
the remote Host computer. Please consult this class for more detailed information about
the specific attributes and values available.
Component
WMI Class
Event Log Files
Win32_NTEventLogFile
Network Login Profile
Network Login Profile provides you with a graphical view of currently available Network
Login Profiles for the remote Host computer.
Each Network Login Profile has the following attributes (double-click on any attribute to
get a popup window with table of attributes and values):
176

Name

Description

Maximum Storage

Account Expires

Authorization Flags

Bad Password Count
Connection Window Operation

Caption

Code Page

Comment

Country Code

Flags

Full Name

Home Directory

Home Directory Drive

Last Logoff

Last Logon

Logon Hours

Logon Server

Number of Logons

Parameters

Password Age

Password Expires

Primary Group ID

Privileges

Profile

Script Path

Setting ID

Units Per Week

User Comment

User ID

User Type

Workstations
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Network Login Profile
information from the remote Host computer. Please consult this class for more detailed
information about the specific attributes and values available.
177
PC-Duo Master Guide
Component
WMI Class
Network Login
Profile
Win32_NetworkLoginProfile
Operating System
Operating System provides you with a graphical view of settings for the Operating
System on the remote Host computer.
Operating System has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):

Caption

Manufacturer

Boot Device

Build Number

Build Type

Code Set

Country Name

Creation Class Name

CS Creation Class Name

CSD Version

CS Name

Current Time Zone

Data Execution
Prevention_Available

Data Execution Prevention_32
Bit Applications

Data Execution
Prevention_Drivers

Data Execution
Prevention_Support Policy

178
Debug
Connection Window Operation

Description

Distributed

Encryption Level

Foreground Application Boost

Free Physical Memory

Free Space in Paging Files

Free Virtual Memory

Install Date

Large System Cache

Last Boot Up Time

Local Date Time

Locale

Max Number of Processes

Max Process Memory Size

Name

Number of Licensed Users

Number of Processors

Number of Users

Organization

OS Language

OS Product Suite

OS Type

Other Type Description

PAE Enabled

Plus Product ID

Plus Version Number

Primary

Product Type

Quantum Length
179
PC-Duo Master Guide

Quantum Type

Registered User

Serial Number

Service Pack Major Version

Service Pack Minor Version

Size Stored in Paging Files

Status

Suite Mask

System Device

System Directory

System Drive

Total Swap Space Size

Total Virtual Memory Sizez

Total Visible Memory

Version

Windows Directory
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Operating System information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
Operating System
Win32_OperatingSystem
Operating System Updates (QFE)
Operating System Updates (Quick Fix Engineering) provides you with a graphical view of
updates applied to the Operating System on the remote Host computer.
Each Operating System Update has the following attributes (double-click on any attribute
to get a popup window with table of attributes and values):

180
Name
Connection Window Operation

Caption

CS Name

Description

Fix Comments

Hot Fix ID

Install date

Installed By

Installed On

Service Pack In Effect

Status
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Operating System Update
information from the remote Host computer. Please consult this class for more detailed
information about the specific attributes and values available.
Component
WMI Class
Operating System
Updates (QFE)
Win32_QuickFixEngineering
Page File
Page File provides you with a graphical view of the Page File for the remote Host
computer.
The Page File has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Name

Access Mask

Archive

Caption

Compressed

Compression Method
181
PC-Duo Master Guide

Creation Class Name

Creation Date

CS Creation Class Name

CS Name

Description

Drive

Eight Dot Three File
name
182

Encrypted

Encryption Method

Extension

File Name

File Size

File Type

Free Space

FS Creation Class Name

FS Name

Hidden

Initial Size

Install Date

In Use Count

Last Accessed

Last Modified

Manufacturer

Maximum Size

Path

Readable

Status

System
Connection Window Operation

Version

Writeable
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Page File information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Event Log Files
Win32_PageFile
Page File Usage
Page File Usage provides you with a graphical view of the current usage profile of the
Page File for the remote Host computer.
Page File Usage has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):

Name

Install Date

Allocated Base Size

Caption

Current Usage

Description

Peak Usage

Status

Temp Page File
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Page File information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
183
PC-Duo Master Guide
Page File Usage
Win32_PageFileUsage
Tasks Scheduled
Tasks Scheduled provides you with a graphical view of current scheduled tasks for the
remote Host computer.
Each scheduled task has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):

Caption

Command

Days Of Month

Days Of Week

Description

Elapsed Time

Installed Date

Interact WIth Desktop

Job ID

Job Status

Name

Notify

Owner

Priority

Run Repeatedly

Start Time

Status

Time Submitted

Until Time
WMI Class
PC-Duo uses the following WMI Class to request/retrieve scheduled task information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
184
Connection Window Operation
Component
WMI Class
Scheduled Tasks
Win32_ScheduledJob
TCP/IP Settings
TCP/IP Settings provides you with a graphical view of settings for TCP/IP connections to
the remote Host computer.
Each Event Log File has the following attributes (double-click on any attribute to get a
popup window with table of attributes and values):

Caption

Name

Description

Connectionless Service

Guarantees Delivery

Guarantees Sequencing

Install date

Maximum Address Size

Maximum Message Size

Message Oriented

Minimum Address Size

Pseudo Stream Oriented

Status

Supports Broadcasting

Supports Connect Data

Supports Disconnect
Data

Supports Encryption

Supports Expedited
Data

Supports Fragmentation
185
PC-Duo Master Guide

Supports Graceful
Closing

Supports Guaranteed
Bandwidth

Supports Multicasting

Supports Quality Of
Service
WMI Class
PC-Duo uses the following WMI Class to request/retrieve TCP/IP Setting information
from the remote Host computer. Please consult this class for more detailed information
about the specific attributes and values available.
Component
WMI Class
TCP/IP Settings
Win32_NetworkProtocol
Time Zone
Time Zone provides you with a graphical view of time-related settings for the remote Host
computer.
Time Zone has the following attributes (double-click on any attribute to get a popup
window with table of attributes and values):
186

Caption

Bias

Daylight Bias

Daylight Day

Daylight Day of Week

Daylight Hour

Daylight Millisecond

Daylight Minute

Daylight Month

Daylight Name

Daylight Second
Connection Window Operation

Daylight Year

Description

Setting ID

Standard Bias

Standard Day

Standard Day Of Week

Standard Hour

Standard Millisecond

Standard Minute

Standard Month

Standard Name

Standard Second

Standard Year
WMI Class
PC-Duo uses the following WMI Class to request/retrieve Time Zone information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available.
Component
WMI Class
Time Zone
Win32_TimeZone
187
PC-Duo Master Guide
Shared Resource Manager
Shared Resource Manager provides you with a graphical view of currently available
shared resources (Shares) and any current network users with connections (Sessions) to
the remote Host computer to access the shared resources.
Shares
A shared resource can be a disk drive, printer, interprocess communication, or other
shareable device. Each shared resource has the following attributes (double-click on any
shared resource to get a popup window with table of attributes and values):

Caption

Shared
Folder

Shared
Path

Comment

Type

Access
Mask

Allow
Maximum
188
Connection Window Operation

Install
date

Maximum
Allowed

Status
Sessions
Each session has the following attributes (double-click on any session to get a popup
window with table of attributes and values):

Active Time

Caption

Client Type

Computer
Name

Description

Idle Time

Install
Date

Name

Resources
Opened

Session
Type

Status

Transport
name

User Name
WMI Class
PC-Duo uses the following WMI Classes to request/retrieve Shared Resource information
from the remote Host computer. Please consult these classes for more detailed
information about the specific attributes and values for Shares or Sessions.
Component
WMI Class
189
PC-Duo Master Guide
Shares
Win32_Share
Sessions
Win32_Session
190
Connection Window Operation
Account Manager
Account Manager provides you with a graphical view of currently available user, group
and system accounts on the remote Host computer.
Groups
Each group account has the following attributes (double-click on any group to get a
popup window with table of attributes and values):

Name

Caption

Description

Domain

Install
Date

Local
Account

SID

SID Type

Status
191
PC-Duo Master Guide
System Accounts
Each system account has the following attributes (double-click on any system account to
get a popup window with table of attributes and values):

Name

Caption

Description

Domain

Install
Date

Local
Account

SID

SID Type

Status
Users
Each user account has the following attributes (double-click on any user to get a popup
window with table of attributes and values):

Name

Domain

Account
Type

Description

Caption

Disabled

Full Name

Install
Date

Local
Account
192

Lockout

Password
Connection Window Operation
Changeable

Password
Expires

Password
Required

SID

SID Type

Status
WMI Class
PC-Duo uses the following WMI Classes to request/retrieve account information from the
remote Host computer. Please consult these classes for more detailed information about
the specific attributes and values available for each account type.
Component
WMI Class
Groups
Win32_Group
System Accounts
Win32_SystemAccount
Users
Win32_UserAccount
193
PC-Duo Master Guide
Service Manager
Service Manager provides you with a graphical view of currently available services and
system drivers on the remote Host computer.
Services
Each service has the following attributes (double-click on any service to get a popup
window with table of attributes and values):

Service Name

Display Name

Accept Pause

Accept Stop

Check Point

Creation Class
Name
194

Description

Desktop Interact

Display Name
Connection Window Operation

Error Code

Exit Code

Install Date

Path Name

Process ID

Service Specific
Exit Code

Service Type

Started

Startup Type

Start Name

State

Status

System Creation
Class Name

LogOn As

Tag ID

Wait Hint
Commands
You can apply any of the following commands by right-clicking on any service and
selecting the command from the context menu:
Command
Description
Start
Start a service that is currently stopped
Stop
Stop a service that is currently started
Restart
Stop and then start a service that is currently
started
System Drivers
Each system driver has the following attributes (double-click on any service to get a
popup window with table of attributes and values):
195
PC-Duo Master Guide

Name

Description

Path Name

Accept Pause

Accept Stop

Display Name

Creation Class
Name

Desktop
Interact

Caption

Error Control

Exit Code

Install Date

Service
Specific Exit Code

Service Type

Started

Start Mode

Start Name

State

Status

System Creation
Class Name

System Name

Tag ID
WMI Class
PC-Duo uses the following WMI Classes to request/retrieve Service and System Driver
information from the remote Host computer. Please consult these classes for more
detailed information about the specific attributes and values available for each service.
196
Connection Window Operation
Component
WMI Class
Services
Win32_Service
System Drivers
Win32_SystemDriver
197
PC-Duo Master Guide
Process Manager
Process Manager provides you with a graphical view of currently running processes on
the remote Host computer.
Each process has the following attributes (double-click on any process to get a popup
window with table of attributes and values):
198

Process ID

Name

Command Line

Started

Description

Executable Path

Parent Process ID

Session ID

Priority

Handle Count

Thread Count
Connection Window Operation

Kernel Mode Time

User Mode Time

Set
Current Working

Set
Minimum Working

Set
Maximum Working

Peak Working Set

Page File Usage

Peak Page File
Usage

Virtual Bytes

Virtual Bytes Peak

Read Operation
Count

Write Operation
Count

Other Operation
Count

Read Transfer
Count

Write Transfer
Count

Other Transfer
Count

Page Faults

Private Page Count
Commands
You can apply any of the following commands by right-clicking on any process and
selecting the command from the context menu:
Command
Description
End Process
Kill a running process
199
PC-Duo Master Guide
WMI Class
PC-Duo uses the following WMI Class to request/retrieve process information from the
remote Host computer. Please consult this class for more detailed information about the
specific attributes and values available for each process.
Component
WMI Class
Process Scan
Win32_Process
200
Connection Window Operation
Registry Manager
Registry Manager provides you with a graphical view of currently available Registry keys
on the remote Host computer.
Registry keys are organized into the following hives:
 "HKEY_CLASSES_ROOT"
 "HKEY_LOCAL_MACHINE"
 "HKEY_USERS"
 "HKEY_CURRENT_CONFIG"
Each Registry key has the following attributes (double-click on any Registry key to get a
popup window with table of attributes and values):

Name

Type

Data
Commands
You can apply any of the following commands by right-clicking on any Registry key and
selecting the command from the context menu:
201
PC-Duo Master Guide
Command
Description
Delete
Delete an existing registry key
Modify
Modify attributes of an existing registry key
New > Key
Create a new registry key
New > String Value
Specify String Value for a new registry key
New > Dword Value
Specify Double Word Value for a new registry
key
New > Expanded
String
Specify Expanded String Value for a new
registry key
202
Connection Window Operation
Event Manager
Event Manager provides you with a graphical view of the Application, Security and
System logs kept on the remote Host computer.
Event Logs
A Windows computer records events in three kinds of logs:
 Application Log: The application log contains events logged by applications or
programs. For example, a database program might record a file error in the application
log. Program developers decide which events to monitor.
 Security Log: The security log records events such as valid and invalid logon
attempts, as well as events related to resource use such as creating, opening, or deleting
files or other objects. An administrator can specify what events are recorded in the
security log. For example, if you have enabled logon auditing, attempts to log on to the
system are recorded in the security log.
 System Log: The system log contains events logged by Windows system
components. For example, the failure of a driver or other system component to load
during startup is recorded in the system log. The event types logged by system
components are predetermined by Windows.
Event Records
Each event recorded in the logs has the following attributes (double-click on any event
record to get a popup window with table of attributes and values):

Event Type
203
PC-Duo Master Guide

Time Generated

Source name

Category

Event Code

User

Computer Name

Logfile

Message

Category String

Data

Event Identifier

Insertion Strings

Record Number

Time Written

Type
WMI Class
PC-Duo uses the following WMI Classes to request/retrieve event log information from
the remote Host computer. Please consult these classes for more detailed information
about the specific attributes and values available for each event record.
Component
WMI Class
Application Log
Win32_NTLogEvent
Security Log
Win32_NTLogEvent
System Log
Win32_NTLogEvent
204
Connection Window Operation
Power Manager
Power Manager provides you with a graphical view of power management options on the
remote Host computer.
 Select "Power Summary" to view summary of current power settings on remote Host
computer.
 Select "Shutdown Manager" to view options to shutdown, reboot or logoff current
console user on remote Host computer.
 Select "Power Scheme Manager - XP" to view and edit power scheme settings for
various users on remote Host computer running Windows XP or Windows Server 2003.
In general, each user account has its own power scheme.
 Select "Power Scheme Manager - Vista/Win7" to view and edit power scheme settings for
remote Host computer running Windows Vista, Windows 7 or Windows Server 2008. In
general, the computer has a single power scheme that applies to all the user accounts on
the system.
Power Summary
205
PC-Duo Master Guide
Power Summary provides you with a graphical view of the current power settings for the
remote Host computer.
Power Summary has the following attributes:

Power Button Present

Sleep Button Present

Lid Present

Sleep state S1
Supported

Sleep state S2
Supported

Sleep state S3
Supported

Sleep state
S4(hibernate) Supported
206
Connection Window Operation

Sleep state S5
Supported

Wake Supported

Video Dim Supported

APM BOPS Present

UPS Present

Disk Spin Down
Supported

Batteries Are Present

Batteries Are Short
Term

Hybrid Sleep Supported

AC Status

Current Idle Level

Idle Time Remaining
Power Management Structure
PC-Duo uses the following Power Management Structure to request/retrieve power
capabilities of the remote Host computer. Please consult this structure for more detailed
information about the specific attributes and values available.
Component
Structure
Power Management Structures
System_Power_Capabilities
Shutdown Manager
Shutdown Manager provides you with a graphical view of the options available to
shutdown, reboot or logoff the console user from the remote Host computer.
207
PC-Duo Master Guide
Commands
You can apply any of the following commands to the remote Host computer by clicking on
the corresponding button:
Command
Description
Log Off Console
User
Stop current session for logged on user on remote
Host computer
Shutdown Computer
Shutdown remote Host computer
Restart Computer
Shutdown and restart remote Host computer
Power Off
Computer
Shutdown and power off remote Host computer
Select the Force operation option to make the selected command apply immediately and
without response from logged on user.
Power Scheme Manager - XP
208
Connection Window Operation
Power Scheme Manager - XP provides you with a graphical view of the current settings
for power schemes for various user accounts on a remote Host computer running
Windows XP or Windows Server 2003.
In general, power settings on Windows XP or Windows Server 2003 fall into one of 3
categories:
 Global settings which apply across the system
 User account-specific settings defined in a power scheme
 User account-specific settings not defined in a power scheme
Note: Changes to power settings will not take affect until after current user logs out and
logs back in.
Global Settings
If Power Scheme Manager detects any global power settings, a Global node will appear
under Power Scheme Manager in the navigation tree. If this Global node is selected, a
list of global power settings and their current values will be presented:
To edit a global setting, highlight the setting and select a value from the dropdown box
that appears at the bottom. An asteric will appear in the first column next to any values
that have been changed. Click the Save Settings box to apply the changes.
User Account Settings - Not in Power Scheme
209
PC-Duo Master Guide
Some power settings are user account-specific but are not defined in power schemes. To
view/edit these settings, click on a user account node in the navigation tree under Power
Scheme Manager and a list of these settings will appear.
Any changes to these settings can be applied just to the selected user account (Save
Settings) or to all user accounts (Apply Settings to All Users).
User Account Settings - Power Scheme
Under each user account node, a list of default and custom power scheme configurations
will appear. Click on one of these schemes to view/edit the settings:
210
Connection Window Operation
Power scheme settings are divided into two subgroups:
 Power scheme settings that apply only to this user account
 Power scheme settings that apply all user accounts that use this power scheme
You can view/edit settings in either subgroup as described above.
Commands
You can apply any of the following commands to the power scheme by clicking on the
corresponding button:
Command
Description
Active Scheme
Make this the active power scheme for this user
account
Activate Scheme
for All Users
Make this the active power scheme for all user
accounts on this system
211
PC-Duo Master Guide
Delete Scheme
Delete this power scheme from this user account
Duplicate Scheme
Create a new custom power scheme with the
same values
Power Scheme Manager - Vista/Win7
Power Scheme Manager - Vista/Win7 provides you with a graphical view of the current
settings for power schemes on a remote Host computer running Windows Vista or
Windows 7.
In general, the computer has a single power scheme that applies to all the user accounts
on the system.
Power Scheme Settings
Under the Power Scheme Manager node, the system name will appear. Under this node,
a list of default and custom power scheme configurations will appear. Click on one of
these schemes to view/edit the settings:
212
Connection Window Operation
To edit a power scheme setting, highlight the setting and select a value from the
dropdown box that appears at the bottom. An asteric will appear in the first column next
to any values that have been changed. Click the Save Settings box to apply the changes
to this power scheme
Commands
You can apply any of the following commands to the power scheme by clicking on the
corresponding button:
Command
Description
Active Scheme
Make this the active power scheme for this system
Delete Scheme
Delete this power scheme from this system
213
PC-Duo Master Guide
Duplicate Scheme
214
Create a new custom power scheme with the
same values
Connection Window Operation
Menu options
The following table describes menu commands and, in some cases, their equivalent tool
bar icons in the Master Connection window.
Menu
Connection
Command
Tool
bar
icon
Description
Properties
Opens a window that
displays the information
about the remote
connection.
Disconnect
Closes a connection to
one or more of the
services to the remote
Host computer. If you
choose Remote
Control, the Master
Connection window
closes.
Begin
Recording
Starts a recording of the
screen display of the
remote Host computer.
The Master must
connect to the Host
through a Gateway to
enable recording.
Stop
Recording
Stops a recording of the
screen display of the
remote Host computer.
The completed
recording will be
accessible on the
Gateway through which
the Master connected to
the Host.
Add to
Favorites
Adds the Host computer
to which you are
connected to the
Favorites list on the
Master console window.
Add to
Cycling
Monitor
Hosts
Adds the open Host
computer (from the
Remote Control tab on
the Master Connection
window) to the Cycling
Monitor Hosts list on
the Master console
window.
215
PC-Duo Master Guide
Edit
216
Exit
Terminates the
connection to the
current Host and closes
the Master Connection
window.
Input
Control
Gives keyboard and
mouse control of the
Host computer to the
remote user of a
Gateway-managed
connection.
Send
Keystroke
Sends a predefined key
combination to the Host
computer as though it
were entered on the
keyboard of the remote
Host computer when
you are connected to it
for remote control. This
is useful for sending
special key
combinations such as
CTRL-ALT-DEL.
Request
Screen
Refresh
Sends command to
remote Host computer
to refresh screen
capture.
Auto Share
Clipboard
When this option is set
under Master Settings,
the Host and Master
clipboards will
automatically be
synchronized (and Get
and Send options will be
disabled).
Get
Clipboard
from Host
Copies the contents of
the clipboard on the
remote Host computer
to the clipboard on your
local computer when
you view the Remote
Control tab.
Send
Clipboard to
Host
Copies the contents of
the clipboard on your
local computer to the
clipboard on the remote
Host computer when
you view the Remote
Control tab.
Copy Text
Screen
Copies selected text
from the Host computer
display in the Master
Connection window to
the clipboard on your
local computer from the
Connection Window Operation
Remote Control tab.
View
Copy
Graphics
Screen
Copies a selected
region of the Host
computer display in the
Master Connection
window to the clipboard
on your local computer
from the Remote
Control tab.
Menu Bar
Toggles whether the
menu bar is displayed in
the Master Connection
window.
Tool Bar
Toggles whether the tool
bar is displayed in the
Master Connection
window.
Page Header
Toggles whether the
heading is displayed in
the Master Connection
window.
Tabs
Toggles whether tabs
are displayed in the
Master Connection
window.
Status Bar
Toggles whether the
status bar is displayed in
the Master Connection
window.
Remote
Control
Page
Toggles whether the
Remote Control tab is
displayed.
File Transfer
Page
Toggles whether the
File Transfer tab is
displayed.
Remote
Printing
Page
Toggles whether the
Remote Printing tab is
displayed.
Remote
Management
Page
Toggles whether the
Remote Management
tab is displayed.
Fit to
Window
Scales the image of the
Host computer display
to fit the size of the
connection window.
217
PC-Duo Master Guide
Options
218
Fit 1-to-1
Specifies that one pixel
of the Host computer
display corresponds to
exactly one pixel on the
display of the local
computer.
Full Screen
Displays the screen
output from the remote
Host computer using the
entire monitor screen on
the local computer. To
return to the local
computer display, click
the Full Screen button
on the floating palette,
or press F11 in the
Master Connection
window.
Open Chat
Window
Opens a Chat window in
which text messages
can be sent to Host and
to any other Masters
connected to that Host.
Keyboard
Mapping
Opens the Keyboard
Mapping window,
which lets you define the
key combinations that
you can enter on the
local computer to initiate
keystrokes on the Host
computer.
Connection
Window
Settings
Displays the Connection
Window Settings dialog,
which contains settings
for various tabs in the
Master Connection
window.
View Only
Toggles whether the
Master sends
keystrokes, mouse
movements, or mouse
selections to the remote
Host computer from the
Remote Control tab of
the Master Connection
window. When you
select View Only, the
Master displays the Host
computer screen, but
does not transmit
keyboard or mouse
commands to it.
Connection Window Operation
GoTo
Help
Suppress
Host Mouse
& Keyboard
Check Suppress Host
Mouse & Keyboard
option from the Remote
Control tab of Master
Connection window to
request that the remote
Host computer mouse
and keyboard be
disabled. If this request
is granted, the user at
the remote Host
computer cannot
operate that computer
when you connect to it
through the Master. You
maintain exclusive
control throughout your
Master Connection
window.
Remote
Control
Page
Makes the Remote
Control tab active.
File Transfer
Page
Makes the File Transfer
tab active.
Remote
Printing
Page
Makes the Remote
Printing tab active.
Remote
Management
Page
Makes the Remote
Management tab active.
Help Topics
Opens the Master online
help system.
Vector
Networks
Home Page
Opens the Vector
Networks home page in
a browser window.
Check for
Updates and
Maintenance
Releases
Opens a web page with
information about recent
updates and new
releases of Master
software.
Purchase
Additional
Licenses
Opens a web page to
purchase license(s) for
the Master.
Order
Technical
Support
Contract
Opens a web page to
purchase Maintenance
& Support contracts.
About the
Master
Displays version number
and license key
information for the
Master.
219
Playback Window Operation
Screen recordings can be played back in a Playback window that pops up as a separate
window from the Master.
The following elements in the window provide information about the playback you are
watching:
 The Title bar displays the name of the managed Host on which you recorded screen
activity, followed by the date and time of the recording.
 The Slider represents the playback in process. To go to an earlier or later part of the
playback, click and drag
to another position on the slider.
 The Time increments field displays the following measurements in XX:YY:ZZ, where
X represents hours, Y represents minutes, and Z represents seconds.
 Elapsed Time indicates how much of the recording has played.
 Out of indicates the total time of the recording.
 The Playback area plays the recording.
221
PC-Duo Master Guide
For more configuration options, see:
 "Playback options"
 "Playback window settings"
 "Recording properties"
 "Gateway properties"
 "Delete options"
 "Recording format options"
 "Menu options"
Tool bar options
Table below summarizes the functions of icons available on the tool bar for the Playback
window:
Icon
Function
Resumes a paused
playback.
Pauses the playback.
Plays back the recording at
half the speed of the original
activity.
Plays the recording.
Plays back the recording at
twice the speed of the
original activity.
Plays back the recording at
triple the speed of the
original activity.
Closes the Playback
window.
Displays the screen output
from the remote Host
computer using the entire
monitor screen on the local
computer. To return to the
local computer display, click
the Full Screen button on
the floating palette, or press
F11 in the Master
222
Playback Window Operation
Connection window.
Specifies that one pixel of
the Host computer display
corresponds to exactly one
pixel on the display of the
local computer.
Scales the image of the
Host computer display to fit
the size of the connection
window.
Copies a selected region of
the Host computer display
in the Master Connection
window to the clipboard on
your local computer from
the Playback window.
Go to the Playback Window
Settings tab to modify the
display settings for the
Playback window.
223
PC-Duo Master Guide
Playback options
Recordings can be played back from the following source locations:
 From the Gateway, which streams the recording in real-time over a network
connection to the Playback window.
 From a recording file that has been saved with the .PrxRec extension to the local
drive.
 From any standard web server, which streams the recording in real-time over HTTP or
HTTPS to the Playback window.
Play a recording from the Gateway
To play a recording from the Gateway:
1 Select the recording you want to play.
2 Right-click the recording and choose Play Recording or choose Connection > Play
Recording from the menu.
The Playback window opens and the recording begins to play.
Play a recording from a local disk file
By default, recordings are stored by the Gateway at a location configured by the Gateway
Administrator (which may or may not be accessible through a network share). If
224
Playback Window Operation
recordings are moved to another machine, you can use the Master to play that recording
locally:
1 Choose Connection > Play Recording from File... from the menu. Find recording in the
explorer window that pops up
2 Click Open and the Playback window will pop up and start playing the recording.
Play a recording from a web server
By default, recordings are stored by the Gateway at a location configured by the Gateway
Administrator (which may or may not be accessible through a network share). If
recordings are moved to a location accessible by a standard web server, you can use the
Master to play that recording via standard URL:
1 Choose Connection > Play Recording via URL... from the menu. Find recording in the
explorer window that pops up
2 Click OK and the Playback window will pop up and start playing the recording.
225
PC-Duo Master Guide
The following syntax can be used to specify the URL of the recording file you wish to
play:
 http://<webservername>/<recordingfile.prxrec> (default port is
8080)
 http://<webservername:port>/<recordingfile.prxrec>
 https://<webservername>/<recordingfile.prxrec>
 https://<username.password@webservername>/<recordingfile.prxrec>
If URL is specified using HTTPS, the Master will attempt to validate the server's
certificate, and will display a warning dialog if the certificate has any errors.
If server requires authentication, and no username or password is specified in the URL,
the Master will present the current logged on user's credentials to the webserver; if the
default credentials are not accepted, a username/password dialog will appear.
Recordings played via URL or from a local file store will appear in the Master's History
tab and can be added to the Favorites tab. From either location, they can be played
again, deleted or exported (and converted to .wmv format).
Note the following limitations:
Note: If the server has a certificate error, the error action (i.e. to accept the certificate) is
not stored in History or Favorites. The only way to export a recording from URL with a
certificate error is from within the Playback window.
Note: Playback via URL does not have access to metadata about the recording, i.e.
workstation ID, user name, date/time started, etc., so those fields are blank in the
properties dialog. The exception is duration, which is shown by default.
Play a recording using command line utility
The Playback window can be invoked by using the Master command line with following
syntax:
 proxy.exe /g"<Gateway>" /r"<sessionID>" (GUID sessionID of
recording)
 proxy.exe <recordingfile.prxrec> (recording file in local file
store)
226
Playback Window Operation
 proxy.exe http://<webservername:port>/<recordingfile.prxrec>
(recording file accessible via URL on webserver)
The standard command line options "/u<username>" and "/x<password>" can be used to
provide specific credentials if default credentials of current logged-on user are no
sufficient. See "Command line syntax examples" for more information.
227
PC-Duo Master Guide
Playback window settings
To control the display of the Master Playback window, choose Options > Playback
Window Settings to open the Playback Window Settings tab.
The settings in this window are for viewing, scrolling, and displaying a recording
playback:
 Viewer Settings determine how activity on a remote computer is displayed.
 Full Screen displays the playback using the entire monitor screen on the local
computer.
 Fit to window scales the image of the playback to fit the size of the Master
Playback window.
 Fit 1-to-1 specifies that one pixel of the playback corresponds to exactly one
pixel on the display of the local computer.
Select these options from the View menu and toolbar icons,
228
.
Playback Window Operation
 Auto-scroll settings determine if the window scrolls when the cursor or mouse reaches
a boundary.
 Cursor (text-mode only) - automatically scrolls when the cursor comes to an
edge of the Playback Window when you hold the CTRL key down.
 Mouse (text & graphics mode) - automatically scrolls when the mouse comes to
an edge of the Playback Window when you hold the CTRL key down.
 The DOS Sessions setting determines the Font that the Master uses when it displays a
DOS session on the Host. Each choice consists of combination of two elements, typeface
and point size.
229
PC-Duo Master Guide
Recording properties
View the properties of a recording from two windows:
 In the Master window, right-click a recording and choose Properties.
 In the Playback window, choose Connection > Properties.
The following properties of a recording are listed in the Connection tab.
 Start Time
 Duration
 Workstation ID
 User
 Recording Key
 Filename
 Size (Bytes)
 Started By
 Gateway
230
Playback Window Operation
Gateway properties
To record screen activity on a Host, the Host must be connected to a Gateway. When
you view the properties of a recording and click Gateway, the properties of theGateway
that managed that connection are displayed.
231
PC-Duo Master Guide
Delete options
To delete a recording from the Host Recordings list on the Gateway, follow these steps
1 In the Host Recordings list, select each recording that you want to delete.
2 Right-click and choose Delete Recording or choose Connection > Delete Recording
from the menu. The recording is removed from the Host Recordings list and deleted from
the Gateway.
To delete a recording from a local drive, you must use Windows Explorer to find and
delete the .PrxRec file from the computer.
232
Playback Window Operation
Recording format options
From the Master Playback window, you can convert a recording to Microsoft .wmv format
and save it to your file system.
From the Connection menu, select Export Recording
A Windows dialog box will appear to let you choose where to save the converted
recording. Once the conversion begins, a status box will appear to indicate when the
conversion is complete.
233
PC-Duo Master Guide
Menu options
Table below describes menu commands and tool bar icons in the Master Playback
window:
Tool
bar
icon
Menu
Command
Connection
Disconnect;
Exit
Closes the Master
Playback window.
Copy Text
Copies selected text to
the clipboard on your
local computer. The
playback must be of a
text-only screen.
Copy
Graphics
Copies a selected
region of the playback
to the clipboard on your
local computer.
Menu Bar
Toggles whether the
menu bar is displayed
in the Master Playback
window.
Tool Bar
Toggles whether the
tool bar is displayed in
the Master Playback
window.
Playback
Position
Toggles whether the
position indicator is
displayed in the Master
Playback window.
Page
Header
Toggles whether the
heading is displayed in
the Master Playback
window.
Status Bar
Toggles whether the
status bar is displayed
in the Master Playback
window.
Fit to
Window
Scales the image of the
playback to fit the size
of the Master Playback
window.
Edit
View
234
Description
Playback Window Operation
Options
Help
Fit 1-to-1
Specifies that one pixel
of the playback
corresponds to exactly
one pixel on the display
of the local computer.
Full Screen
Displays the playback
using the entire monitor
screen on the local
computer.
Keyboard
Mapping
Opens the Keyboard
Mapping window, which
lets you define the key
combinations that you
can enter on the local
computer to initiate
keystrokes on the Host
computer.
Playback
Window
Settings
Displays the Playback
Window Settings
dialog, which contains
the settings for the
Playback window.
Help Topics
Opens the Master
online help system.
Home Page
Opens the PC-Duo
home page in a
browser window.
Vector
Networks
Home Page
Opens the Vector
Networks home page in
a browser window.
Register the
Master
Opens a web page that
you can use to register
your copy of the
Master.
Purchase
the Master
Opens a web page
from which you can
purchase your copy of
the Master.
About the
Master
Displays version
number of the Master.
235
Cycling Monitor Window Operation
the Master Cycling Monitor allows you to serially check in on a list of Host computers that
you create on the Cycling Monitor Hosts tab of the Master window.
This window is similar to the Master Connection window, except that you cannot remotely
control any of the active remote connections from it. Instead, the Master Cycling Monitor
window will start with the Host at the top of the Cycling Monitor Hosts list, make a
connection to that Host, display the Host screen for a predetermined interval, and then
move on to the next Host on the list.
237
PC-Duo Master Guide
Note that a countdown of cycling span interval time remaining is displayed in the status
bar in the bottom right hand corner.
The following options are available for managing the Cycling Monitor window:
 “Cycling Monitor window settings”
 “Menu options”
NOTE: Depending on how the Host (or the Gateway) is configured, your credentials may
be restricted from monitoring one or more Host computers on your cycling monitor list.
Tool bar options
Table below summarizes the functions of icons available on the tool bar for the Cycling
Monitor window:
Icon
Function
Closes the Cycling Monitor
window.
Change the Cycling Monitor
window to show the
previous Host computer on
the Cycling Monitor Hosts
list.
238
Cycling Monitor Window Operation
Change the Cycling Monitor
window to show the next
Host computer on the
Cycling Monitor Hosts list.
Displays the screen output
from the remote Host
computer using the entire
monitor screen on the local
computer. To return to the
local computer display, click
the Full Screen button on
the floating palette, or press
F11 in the Master
Connection window.
Specifies that one pixel of
the Host computer display
corresponds to exactly one
pixel on the display of the
local computer.
Scales the image of the
Host computer display to fit
the size of the connection
window.
Copies a selected region of
the Host computer display
in the Master Connection
window to the clipboard on
your local computer from
the Cycling Monitor window.
Go to the Cycling Monitor
Settings tab to modify the
display settings for the
Cycling Monitor window.
239
PC-Duo Master Guide
Menu options
The following table describes menu commands and tool bar icons in the Cycling Monitor
window.
Menu
Connection
240
Command
Tool bar
icon
Description
Properties
Opens a window
that displays the
information about
the remote
connection.
Connect to
Closes a
connection to one
or more of the
services to the
remote Host
computer. If you
choose Remote
Control, the Master
Connection window
closes.
Next Host
Change the Cycling
Monitor window to
show the next Host
computer on the
Cycling Monitor
Hosts list.
Previous
Host
Change the Cycling
Monitor window to
show the previous
Host computer on
the Cycling Monitor
Hosts list.
Start
Cycling
Adds the Host
computer to which
you are connected
to the Favorites list
on the Master
console window.
Stop
Cycling
Adds the open Host
computer (from the
Remote Control tab
on the Master
Connection
window) to the
Cycling Monitor
Hosts list on the
Master console
window.
Cycling Monitor Window Operation
Edit
View
Exit
Terminates the
connection to the
current Host and
closes the Master
Connection
window.
Cycling
Monitor
Hosts
Gives keyboard
and mouse control
of the Host
computer to the
remote user of a
Gateway-managed
connection.
Copy Text
Screen
Copies selected
text from the Host
computer display in
the Master
Connection window
to the clipboard on
your local computer
from the Remote
Control tab.
Copy
Graphics
Screen
Copies a selected
region of the Host
computer display in
the Master
Connection window
to the clipboard on
your local computer
from the Remote
Control tab.
Menu Bar
Toggles whether
the menu bar is
displayed in the
Master Connection
window.
Tool Bar
Toggles whether
the tool bar is
displayed in the
Master Connection
window.
Page Header
Toggles whether
the heading is
displayed in the
Master Connection
window.
Tabs
Toggles whether
tabs are displayed
in the Master
Connection
window.
241
PC-Duo Master Guide
Options
Help
242
Fit to
Window
Displays the screen
output from the
remote Host
computer using the
entire monitor
screen on the local
computer. To return
to the local
computer display,
click the Full
Screen button on
the floating palette,
or press F11 in the
Master Connection
window.
Fit 1-to-1
Specifies that one
pixel of the Host
computer display
corresponds to
exactly one pixel on
the display of the
local computer.
Full Screen
Scales the image of
the Host computer
display to fit the
size of the
connection window.
Keyboard
Mapping
Opens the
Keyboard
Mapping window,
which lets you
define the key
combinations that
you can enter on
the local computer
to initiate
keystrokes on the
Host computer.
Cycling
Monitor
Settings
Displays the
Cycling Monitor
Settings dialog,
which contains
settings for Cycling
Monitor window.
Help Topics
Opens the Master
online help system.
Vector
Networks
Home Page
Opens the Vector
Networks home
page in a browser
window.
Check for
Updates and
Maintenance
Releases
Opens a web page
with information
about recent
updates and new
releases of Master
Cycling Monitor Window Operation
software.
Purchase
Additional
Licenses
Opens a web page
to purchase
license(s) for the
Master.
Order
Technical
Support
Contract
Opens a web page
to purchase
Maintenance &
Support contracts.
About the
Master
Displays version
number and license
key information for
the Master.
243
Command Line Configuration
The command line from the Windows command prompt, Start > Run > cmd, can be used
to run the Master and manually perform any of the following tasks:
 Use commands to set up connections to specific Host computers.
 Use command line scripts to make connections to specific Host computers whose
configuration is specified in a shortcut file (a file with a .PRX4 extension).
 Run a script to connect automatically to the remote Host computer with the Master
preconfigured.
 Specify a Host recording file, with a .PrxRec extension, to be played in a Playback
Window.
The command line can also be used to manage configuration options, including the
following:
 Specify the Host computer in terms of address, port, and protocol.
 Customize the title bar of the “Connection Window operation” that appears when you
make a remote connection.
 Provide the name of the shortcut file for opening connections.
The syntax for using the command line is as follows:
proxy.exe [/option"values"][ ShortCutFile | RecordingFile ]
With this syntax, follow the command proxy.exe with a sequence of configuration
option/value pairs (do not include brackets). Specify the option with a forward slash („/‟)
followed by one letter. If you specify a value that has a space or a special character, the
value must be in quotes. Optionally, you can include the name of a shortcut file to specify
all other configuration parameters for the connection. The shortcut file extension must be
.PRX4. See “Command line options”.
The following is an example of the Master command line syntax.
proxy.exe /PUDP /S198.186.166.124 MyShortcut.prx4
If you have created and specified a shortcut file called MyShortcut.prx4, use this
syntax to run MyShortcut.prx4 with its “Default Connection Window Settings”, and
open a connection to a remote Host computer at 198.186.166.124, using the UDP/IP
protocol and the standard port. All other configuration parameters are specified in the
shortcut file.
 "Command line option values and syntax"
 "Command line syntax examples"
245
PC-Duo Master Guide
Command line options
Command line options can be used to customize your remote connection configuration.
All command line options consist of a one-letter option specification, preceded by a
forward slash („/‟). Follow each command immediately by a command value surrounded
by double quotes, with no space between the one-letter command and its value. If you do
not have any special characters such as blank spaces in your option values, you do not
have to use quotes.
Command options are not case-sensitive; for example, /W and /w are the same
command.
The command options are as follows:
 /H opens a custom remote Host computer connection, but hides the Master console
window when you open it. Note that /H does not hide any instances of the Master that
are already open.
 /M starts a new instance of the Master, even if one is already open and running.
 /P specifies the network protocol and nonstandard listening port required by your
remote Host computer.
 /S specifies Host information. For a peer-to-peer connection, use this command to
specify the Host computer name or network address in the syntax required by the
protocol you choose. For remote connections through a Gateway, use the Gateway
syntax of this command to specify your Host computer key. See “Connection tab”.
 /G specifies the Gateway to connect to for a remote connection. With this option, you
must also use the Gateway syntax for /S to specify a Host computer key associated with
a Host computer. The specified Gateway must be configured to manage the specified
Host computer.
 /U specifies a user name that your remote Host computer or Gateway requires. You
must configure Host on your remote Host computer to accept this user name (and
corresponding password).
 /V specifies a DNS name or IP address of a VNC server to connect to for a remote
connection.
 /W specifies a title other than the default for the “Master Connection window”.
 /X provide a password for your remote connection.
 <recordingfile.prxrec> specifies a local screen recording file to be played
 <http://webserver:port/recordingfile.prxrec> specifies a screen
recording file located at a webserver to be played over HTTP (or HTTPS).
If you do not specify one or more of these connection options in a command line, the
Master relies on the connection values in the current the Master console window, or the
default configuration values if you have not yet configured the product.
246
Command Line Configuration
Command line option values and syntax
The values that you can assign to a command line option depend on the option. For
example, /H /M take no values.
The following values can be assigned to the other command line options as listed in table
below.
Command
Value(s)
Notes or Syntax
/P
TCP
UDP
IPX
For TCP/IP protocol. No quotes required.
For UDP/IP protocol. No quotes required.
For IPX protocol. No quotes required.
The default (standard) port is assigned in
each case.
(No port
specificatio
n)
Syntax:
/P
Protocol name|port
/P"Protocol_name|Port_numbe
r"
(With port
specificatio
n)
pair (see above for the
allowed protocol name
values). The entire phrase is
in quotes.
/U
String value for username in
quotes.
/X
String value for the
password in quotes.
Example: /X"foo"
/W
String value for the new title
in quotes.
Example: /W"Stock Traders"
/G
String value for the Gateway
name in quotes.
When you specify the Gateway, you must
also specify the Host computer using the
Host key Gateway syntax for /S, as
described for Gateway-managed
connections. When you specify the
Gateway and protocol (using /P), the
protocol applies between the local the
Master computer and the Gateway.
/S
In quotes, the string value
for the station name, DNS
name, or network address
specifier for peer-to-peer
Host computer connections.
The peer-to-peer syntax depends on your
protocol specification.
Example:
/P"TCP|5001"
The vertical bar is required as a
separator for the protocol/port number
pair.
Typically, the required format is
/U”domain\user_name”, as in
/U”ACME\george”.
247
PC-Duo Master Guide
/V
/PTCP /S
or
/PUDP /S
/PIPX /S
In quotes, the string value
for the station name, DNS
name, or network address
specifier for VNC server
connections.
Examples:
/PTCP /V"192.168.160.138"
/PTCP /V"Mac VNC Server"
Examples:
network_address
station_name
dns_name
@node
@network:node
"station_name"
"network:station_name"
/PUDP /S"192.168.160.138"
/PTCP /S"jackson"
/PTCP /S"jackson.acme.com"
Examples:
/PIPX
/PIPX
/PIPX
/PIPX
/S@1B13DAE9
/S@20:1B13DAE9
/S"Dell P200"
/S"2:Dell
The Gateway syntax depends on the
managed Host specification:
Use u for a logged-in user, and w (with
curly braces) for a workstation.
/S
In quotes, the string value
for the Host key for remote
connections through a
Gateway:
 “w={host_key}”
 “u=host_key”
/G /S
Gateway_Name and
Workstation_Host_Ke
y
or Gateway_Name and
User_Name
NOTE: The u and w that you use for
the Gateway syntax of /S are
independent of the /U and /W
commands.
To find the Host key, navigate to the
managed Hosts tab of the Master
console window. Select the Gateway and
display its list of managed Host
computers. Right-click the desired Host
computer, and select Properties. The
Host key displays.
Examples:
/G”Gateway1”
/S”w={6F93DF16-8352-46EBADDF-7FD752EA72FA}”
/G”Gateway1“
/S”u=ACME\george"
Specify a GUID session ID of recording
on a Gateway to be played:
/R
248
Gateway_Name and
SessionID
/G”Gateway1” /R"{92E3970A682E-4B93-B4A4925F96E89E85}"
Command Line Configuration
Command line syntax examples
Table below describes a set of full command-line calls.
Command
Explanation
proxy.exe /PUDP
/U"ACME\george" /X"foo"
/S"jackson.acme.com"
Opens both the Master console window and
the Master Connection window, connecting
to a computer whose DNS name is
jackson.acme.com using the UDP/IP
protocol, valid username, ACME\george,
and password foo.
proxy.exe /PIPX /X"foo"
/S"Dell P200"
Uses the IPX protocol to connect to a
computer named Dell P200 with the
configured Host password foo.
proxy.exe /P"IPX|5001"
/S@20:1B31DAE9
Uses the IPX protocol to connect to a
computer on network 20 with IPX address
1B31DAE9, using port 5001 and the local
computer user credentials. Note that to
specify the port, you must separate the
protocol/port number pair with a vertical bar |
and put the entire group in quotes.
proxy.exe /PTCP
/S"192.168.160.138"
Uses the TCP/IP protocol to connect to a
remote Host computer with network address
192.168.160.138, using the local
computer user credentials.
proxy.exe /PTCP /S"jackson"
Uses the TCP/IP protocol to connect to a
remote Host computer named jackson with
local computer user credentials. All other the
Master console window configuration
parameters are specified in the current
configuration of the Master.
proxy.exe /PTCP /S"jackson"
jackson.prx4
Uses the TCP/IP protocol to connect to a
remote Host computer named jackson with
local computer user credentials. All other the
Master console window configuration
parameters are specified in the Master
shortcut file named jackson.prx4.
proxy.exe /PTCP /W"Jackson"
/Sjackson
Uses the TCP/IP protocol to connect to a
remote Host computer named jackson with
local computer user credentials. The resulting
connection window is titled jackson.
proxy.exe /H /PUDP
/S"jackson"
Uses the UDP/IP protocol to connect to a
remote Host computer named jackson with
local computer user credentials, and hides the
Master console window for this connection.
proxy.exe jackson-2008-0424.prxrec
Opens a Playback window to play the
recording file “jackson-2008-04-24.prxrec"
from local file store
249
PC-Duo Master Guide
proxy.exe
http://MyIIS:8080/jackson2008-04-24.prxrec
Opens a Playback window to play the
recording file “jackson-2008-04-24.prxrec”
from webserver "MyIIS" over port 8080
proxy.exe /P"TCP|5900"
/V"Mac VNC Server"
Uses the TCP/IP protocol to connect to a
VNC server on a remote Host computer with
DNS name "Mac VNC Server".
250