DataCard SD Series User`s guide

Datacard® SD/CD™ Series Card Printers
User’s Guide
April 2013
Part No. 527248-001 Rev. C
Notice
Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited. Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries.
SD and CD are trademarks of DataCard Corporation.
Windows is a registered trademark of Microsoft Corporation. All other product names are the property of their respective owners.
Datacard Group
11111 Bren Road West
Minnetonka, MN 55343‐9015
Phone: 952‐933‐1223
Fax: 952‐933‐7971
www.datacard.com
©2012, 2013 DataCard Corporation. All rights reserved.
Printed in the United States of America.
ii
Compliance Statements
Liability Statement
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety
All Datacard® products are built to strict safety specifications in accordance with CSA/
UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. •
Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. •
Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip. •
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. •
Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. •
Know local procedures for first aid and emergency assistance at the customer facility. •
Use adequate lighting at the equipment location. •
Maintain the recommended temperature and humidity range in the equipment area. iii
Regulatory Compliance
Notice for USA (FCC notice)
This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Notice for Canada
This Device complies with Industry Canada License‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.
Notice for Europe
The EU Declaration of Conformity can be found on Datacard.com
We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Notice for China (Simplified Chinese)
警告
此为 A 级产品,在生活环境中,
该产品可能会造成无线电干扰。
在这种情况下,可能需要用户
对干扰采取切实可行的措施。
iv
Notice for Taiwan (Traditional Chinese)
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
v
Revision Log
SD/CD Series Card Printers User’s Guide
Revision
Date
Description of Changes
A
June 2012
First release of manual
B
Nov. 2012
Updates for XPS Card Printer Driver v. 4.0
C
April 2013
Updates for XPS Card Printer Driver v. 4.1
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Contents
Chapter 1: Introduction ____________________________________________________________
About this Manual______________________________________________________________
Intended Audience ____________________________________________________________
Technical Support ______________________________________________________________
1
1
1
1
Chapter 2: About the Printer ________________________________________________________
About the SD and CD Series Card Printers________________________________________
Printer Components ________________________________________________________
Print Ribbon Cartridge___________________________________________________
Printer with Input Hopper ________________________________________________
Printer with Optional Multi-Card Hopper __________________________________
Printer with Duplex Option _______________________________________________
System Label _______________________________________________________________
3
3
4
5
6
7
8
8
Chapter 3: Using the System _______________________________________________________ 11
How the Card Travels__________________________________________________________ 11
Card Printer System Overview__________________________________________________ 11
Equipment ________________________________________________________________ 11
Tasks and Users ____________________________________________________________ 12
Printer Controls________________________________________________________________ 12
Power Button______________________________________________________________ 12
LCD Panel Menus__________________________________________________________ 13
User Button and Light ______________________________________________________ 14
Down Arrow, Up Arrow, and Enter Key ______________________________________ 14
Ribbon Light ______________________________________________________________ 15
Card Light ________________________________________________________________ 15
Retrieve the Printer IP Address _________________________________________________ 16
Print a Test Card_______________________________________________________________ 17
Load and Replace Supplies____________________________________________________ 18
Load Cards _______________________________________________________________ 18
Single Hopper _________________________________________________________ 18
Optional Multi-Card Hopper ____________________________________________ 19
Load the Print Ribbon ______________________________________________________ 19
Load the Cleaning Sleeve _________________________________________________ 20
Install the Ribbon Cartridge ________________________________________________ 21
Chapter 4: Printing Cards__________________________________________________________ 23
Before Starting to Print _________________________________________________________ 23
Print Cards ____________________________________________________________________ 24
Print from ID Software ______________________________________________________ 24
Print from Other Software __________________________________________________ 24
Chapter 5: System Maintenance___________________________________________________ 27
Clean the Printer ______________________________________________________________ 27
Clean the Printhead ___________________________________________________________ 28
Run a Cleaning Card __________________________________________________________ 30
Single Hopper _____________________________________________________________ 30
vii
Optional Multi-Hopper _____________________________________________________ 33
Prepare the Printer for Cleaning ________________________________________ 33
Clean the Printer_______________________________________________________ 34
Clean the Hopper Rollers _______________________________________________ 35
Prepare the Printer for Use ______________________________________________ 36
Chapter 6: Troubleshooting _______________________________________________________ 37
Locate a Problem Within the Card Production System ___________________________ 38
Locate a Problem with Basic Printer Functions ___________________________________ 39
Installation Problems __________________________________________________________ 40
USB Installation Troubleshooting ____________________________________________ 41
Network Installation Troubleshooting _______________________________________ 42
Driver Problems _______________________________________________________________ 42
The card printer driver does not detect the network-connected printer_______ 43
The card printer driver does not detect the USB-connected printer ___________ 43
Driver status or Windows print queue does not provide expected data _______ 44
Card Appearance ____________________________________________________________ 44
Something did not print ____________________________________________________ 45
Printing includes unexpected data _________________________________________ 45
The color printing has flaws_________________________________________________ 46
The printing is too light _____________________________________________________ 47
The printing is too dark _____________________________________________________ 48
The monochrome printing has flaws ________________________________________ 48
Magnetic Stripe Problems _____________________________________________________ 49
Use Advanced Troubleshooting Tools___________________________________________ 50
Card Jams____________________________________________________________________ 51
Messages and Conditions _____________________________________________________ 52
Messages on the Printer LCD _______________________________________________ 52
Messages from the XPS Card Printer Driver on the PC ________________________ 54
Messages from Printer Manager ____________________________________________ 54
Other Messages ___________________________________________________________ 54
Respond to Messages _____________________________________________________ 55
Printer Messages __________________________________________________________ 55
100: Request not supported ____________________________________________ 55
101: Job could not complete ___________________________________________ 55
102: Card not in position________________________________________________ 55
103: Printer problem ____________________________________________________ 56
104: Critical problem ___________________________________________________ 56
105: Magstripe data error ______________________________________________ 56
106: Magstripe data not found _________________________________________ 57
107: Magstripe read data error _________________________________________ 57
108: Magstripe read no data ___________________________________________ 58
109: Print ribbon problem _______________________________________________ 58
110: Print ribbon out or missing __________________________________________ 58
111: Card not picked __________________________________________________ 59
112: Card hopper empty _______________________________________________ 59
viii
113: Close cover to continue ___________________________________________ 59
114: Cover opened during job __________________________________________ 59
116: Magstripe not available ___________________________________________ 60
117: Reader not available ______________________________________________ 60
118: Print ribbon type problem __________________________________________ 61
119: Print ribbon not supported _________________________________________ 61
120: User paused the printer ____________________________________________ 61
121: Print ribbon not identified __________________________________________ 62
122: Magstripe format problem _________________________________________ 62
123: Insert new card side 1 up __________________________________________ 62
124: Insert same card side 2 up _________________________________________ 62
149: Option not installed________________________________________________ 63
150: Print while unlocked _______________________________________________ 63
151: Failed to lock______________________________________________________ 63
152: Insert new card side 2 up __________________________________________ 63
153: Insert same card side 2 up _________________________________________ 64
170: Insert new card side 1 up __________________________________________ 64
171: Insert same card side 1 up _________________________________________ 64
172: Insert cleaning card _______________________________________________ 64
173: Improper shutdown________________________________________________ 64
Driver-Only Messages ______________________________________________________ 65
500: The printer is not available _________________________________________ 65
501: The printer connection was lost ____________________________________ 65
502: The card data is missing or is not usable_____________________________ 65
504: The card data is missing or is not usable_____________________________ 65
505: USB communication issue __________________________________________ 66
506: A card is currently processing ______________________________________ 66
507: The printer is unlocked _____________________________________________ 66
508: The printer is shutting down ________________________________________ 66
509: The printer is offline or suspended __________________________________ 66
510: The printer is unlocked _____________________________________________ 67
Driver SDK Messages _______________________________________________________ 67
511: Cannot lock or unlock the printer. Locks are not installed.____________ 67
512: Cannot lock or unlock the printer. The password is incorrect or invalid. 67
513: Cannot lock or unlock the printer. The printer is busy. ________________ 67
514: Cannot lock or unlock the printer. The cover is open. ________________ 67
515: Failed to lock or unlock the printer. The locks did not function. _______ 67
ix
x
Chapter 1: Introduction
About this Manual
This manual provides user information for the SD and CD Series Card Printers. The manual includes:
•
An overview of printer components and options, and a description of the system label.
•
How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.
•
How to perform routine maintenance and troubleshooting tasks. An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for printing cards. Refer to the Owner’s Library CD.
Intended Audience
The manual is intended for the printer operator who prints cards, loads and replaces supplies, maintains the printer, and performs troubleshooting.
Technical Support
Contact Datacard Technical Phone Support at 1‐800‐328‐3996.
SD/CD Series Card Printers User’s Guide
1
2
Introduction
Chapter 2: About the Printer
About the SD and CD Series Card Printers
The card printer applies images, text, and encoded data to plastic cards. It can print full‐color and monochrome images, depending on the type of print ribbon installed.
A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time. An optional 200‐card input hopper is available for some printers. In addition, some printers offer an optional multi‐card hopper with six input hoppers, each with a 100‐card capacity.
Options available for the card printer include magnetic stripe, smart card, and automatic duplex modules, and a reject hopper. The configuration label on the printer shows the options installed. Refer to “System Label” on page 8 for more information about recognizing the factory‐installed options on your card printer.
Refer to the following to view the printer components and the different options:
•
Printer Components on page 4
•
Printer with Input Hopper on page 6 •
Printer with Optional Multi‐Card Hopper on page 7
•
Printer with Duplex Option on page 8
•
System Label on page 8 SD/CD Series Card Printers User’s Guide
3
Printer Components
Single Hopper
Optional Multi-Card Hopper
Printhead
Configuration
label
Cable lock
receptacle
Manual advance
knob
Printer access
cover lock
Printer
connection
4
Printhead
The printhead transfers images to cards using the
print ribbon.
Configuration label
The label shows the location and date of
manufacture, and lists the options installed.
Manual advance knob
The knob moves a card in the track to clear a card
jam.
Cable lock receptacle
The receptacle allows you to insert the security plate
before attaching the optional Kensington® lock.
Printer connections
Printer connections include:
•
Power receptacle
•
USB connection
•
Network connection
Printer access cover
lock
The lock provides secure access to the printer.
About the Printer
Print Ribbon Cartridge
Print ribbon
cartridge
Print ribbon
Replaceable cleaning
sleeve
Print ribbon cartridge
The cartridge holds the ribbon for printing.
Print ribbon
The ribbon applies images to cards.
Replaceable cleaning
sleeve
The cleaning sleeve removes dust and other particles
from cards to maintain print quality.
SD/CD Series Card Printers User’s Guide
5
Printer with Input Hopper
Cover
Latch
Ribbon Cartridge
handle
Card input
hopper
Front panel
Output
hopper
6
Cover
Open the cover to access the printhead and ribbon.
Latch
Push the latch to release the cover and open the
printer.
Ribbon cartridge
handle
The handle allows you to remove the print ribbon
cartridge from the printer.
Card input hopper
The input hopper loads card to print. The hopper
holds up to 100 cards (0.030 in. or 0.762mm thickness).
Front panel
The front panel lets you work with the printer. It
includes the Ready button, the status lights, the
power button, and the LCD panel with navigation
keys.
Output hopper
The output hopper holds up to 25 completed cards.
(The output hopper of a model SD260 with a manual
feed holds 5 cards.)
About the Printer
Printer with Optional Multi-Card Hopper
Multi-card hopper
cover
Card Hoppers H1
through H6
The H1 through H6 hoppers hold up to 100 cards
each.
Multi-Card Hopper
Cover
Unlock the printer and open the access cover to
load card stock.
SD/CD Series Card Printers User’s Guide
7
Printer with Duplex Option
Duplex module
Reject card tray
Duplex module
The duplex module automatically turns the card for
two-sided printing.
Reject card tray
Unfinished cards or cards not processed properly are
placed in the optional reject card tray,
System Label
The printer configuration label on the side of the cover swingarm shows the components installed. It provides information that is useful when requesting service. The label shows the following information:
•
Printer name
•
Configuration, which includes options installed in the printer
•
Date and country of assembly
•
MAC address to use when the printer is connected via an Ethernet network
Information for components installed by the dealer or sales group is handwritten on the label.
8
About the Printer
SD/CD Series Card Printers User’s Guide
9
10
About the Printer
Chapter 3: Using the System
This section provides information on how a card travels through the printer, the printer as part of a card production system, printer controls, printing a test card, loading and replacing supplies, and cleaning the printer.
How the Card Travels
The card is verified and sent to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing.
Optionally, the card moves to the magnetic stripe encode area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. The finished card exits the printer through the card output hopper.
Card Printer System Overview
The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose and the cards must meet requirements. Equipment
The system can include:
1. A PC, with software to support the printer, such as: •
The XPS Card Printer Driver for Windows. •
ID software designed specifically to capture, format, and save the data for cards. •
A retail application such as Microsoft® Word or Adobe® Photoshop®. SD/CD Series Card Printers User’s Guide
11
2. Capture devices, such as: •
A digital camera connected to the PC to take photos for ID badges and other cards. •
A signature capture pad or fingerprint reader. 3. The printer with supplies and a facility power source. 4. A data connection between the printer and PC, which can be a USB connection or a network connection. (Do not use both with one printer.) Tasks and Users
Typical roles in a card production system include:
•
The operator, who makes cards, loads supplies, and handles minor problems such as card jams. •
The system administrator, who sets up the card printer and other hardware, sets up card designs, configures card production software, and identifies the best use of the card printer in the organization. Printer Controls
The front panel of the printer provides the controls for operating the printer. The front panel controls are described in the following sections.
LCD Panel
Status Lights
Ribbon
Cards
Power
Button
Down
Arrow
Up
Enter
Arrow
User Light &
User Button
Power Button
Use the POWER button to power off and power on the printer. All lights show steady amber while the printer powers on.
To power off the printer, press the button for 1 to 2 seconds until the printer begins shutting down. To power off the printer while it is processing cards, press the button for 2 or more seconds. Card jobs in the printer are not completed.
12
Using the System
LCD Panel Menus
The LCD panel shows the printer’s menus and displays printer messages or conditions. Refer to “Respond to Messages” on page 55 for more information. The menu system has four major branches: •
Use the Maintenance menu to run a cleaning card or a test card. •
Use the Status menu to see settings and data about the printer. •
Use the Configuration menu to change settings. •
Use the Activate menu to enable or disable secure features of the printer. Use the Activate menu only during installation or removal of the system.
HINTS & TIPS
•
You can access the menu system when Ready displays on Line 1 of the LCD panel. •
The printer returns to the Ready status after two minutes of no activity. Changes not applied are lost. •
To leave a selection without changing the value, press the up or down arrow key until Exit displays, and then press the E NTER key. SD/CD Series Card Printers User’s Guide
13
User Button and Light
The printer’s USER button displays with a border of light that indicates the system status. Use the USER button to:
•
Suspend printer activity – press the USER button when the LCD panel displays Ready.
•
Clear a message – press the USER button once.
•
Clear all messages – press the USER button for 2 seconds or more.
•
Clear all cards currently printing – press and hold the USER button for two or more seconds. (Make sure that this action is allowed in your card system.)
•
See whether the printer is ready, busy printing, or not available. Indicators include the following:
Off
The printer is off or suspended.
Green
The printer is ready.
Blinking green
The printer is busy.
Amber
The printer is not ready.
The POWER button was pressed
to turn the printer off.
Blinking Amber
The printer has an error.
Color Cycle:
Amber, Green,
Light Green, Off
The system is not ready or a
door on the system is open.
The colors cycle quickly.
Close and Lock Doors displays
on the LCD panel if no other
message is present.
Down Arrow, Up Arrow, and Enter Key
Use the arrow keys to move through the printer menu system, and the E NTER key to make a selection. The LCD panel normally displays the firmware version installed in the printer. Press the down arrow key while the LCD panel displays Ready to display additional information about the printer, including the printer model, serial number, and network IP address or USB IP address. 14
Using the System
Ribbon Light
The ribbon indicates the status of the print ribbon in the printer. Indicators include the following:
Off
The print ribbon is okay.
Blinking Amber
A blinking light indicates one of
the following:
• The printer problem applies
to the print ribbon
• The print ribbon is low
• The print ribbon is out
Card Light
The card light indicates the status of cards in the printer. Indicators include the following:
Off
Cards are okay.
Blinking Amber
A blinking light indicates either of
the following:
• No card is detected for the
print job. Insert a card to
continue printing.
• Scheduled printer cleaning is
due. Insert a cleaning card
now, or set aside time to run
a cleaning card.
SD/CD Series Card Printers User’s Guide
15
Retrieve the Printer IP Address
The printer can display the network IP address it uses when connected to the network. It also displays the subnet mask, gateway address, and MAC address.
Begin with the printer power connected, and the printer connected to the network.
1. Press the POWER button (if needed) to power on the printer.
2. Access the Network Status menu in the LCD menu:
A. Press the USER button to suspend the printer. B. Press the E NTER key to enter the menu system. C. Press the down arrow to display Status on line 2.
D. Press E NTER to enter the Status menu.
Press the down arrow key until Network Status displays on line 2.
E. Press E NTER to display the Network Status menu. 3. Press the down arrow key until IP Address displays on line 2.
4. Press E NTER to display the IP address. Record the IP address.
5. Press E NTER to return to the Network Status menu. Subnet Mask displays on line 2.
6. Press E NTER to display the subnet mask. Record it, if necessary.
16
Using the System
7. Press E NTER to return to the Network Status menu. Gateway Address displays on line 2.
8. Press E NTER to display the gateway address. Record it, if necessary.
9. Press E NTER to return to the Network menu.
10. Press the down arrow key to scroll to Exit on line 2.
11. Press E NTER. Then, press the USER button to return the printer to Ready. The USER button glows green. Print a Test Card
The printer includes a test card that runs without using a driver or other source of card data. Use it to verify that the printer is working.
1. Begin with the printer Ready. The USER button shows steady green.
2. Press the USER button to display Suspended on Line 1 of the LCD panel.
3. Press E NTER to enter the menu system.
4. Press E NTER to enter the Maintenance menu.
5. Press the down arrow until Test Card displays on Line 2. 6. With Test Card displayed on Line 2, press E NTER to display Start on Line 2. 7. Press Enter to print the test card.
After the card prints, the printer returns to Ready.
SD/CD Series Card Printers User’s Guide
17
Load and Replace Supplies
To prepare the printer to print cards, load blank card stock into the input hopper (optional), and load print ribbon and a cleaning sleeve onto the print cartridge. Load Cards
Single Hopper
If you are using a manual feed printer, skip this step and keep a supply of blank cards close to the printer. For printers with an input hopper, do the following:
1. Open the input hopper. Unlock the printer, if necessary. 2. Load the cards into the input hopper. (Fan the cards before placing them in the input hopper—optional.) •
Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper.
•
Insert smart cards with the smart card chip on top toward the back of the hopper.
3. Close the input hopper. Lock the printer, if necessary. 18
Using the System
Optional Multi-Card Hopper
1. Unlock the printer and open the multi‐card hopper.
2. Load the cards into the hoppers.
The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper. (Fan the cards before placing them in the hoppers—optional.)
•
Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper. •
Insert smart cards with the smart card chip on top toward the back of the hopper.
3. Close the multi‐card hopper and lock the printer when you finish loading cards.
Load the Print Ribbon
Load the print ribbon when you install the printer and when the ribbon runs out.
1. Unlock the printer and open the printer supplies access door on the optional multi‐card hopper.
2. Open the printer cover.
3. Remove the print ribbon cartridge. SD/CD Series Card Printers User’s Guide
19
4. Load a full roll of print ribbon onto the spindle closest to the cartridge handle. 5. Place the empty spool on the spindle with the black gear. 6. Wind the empty spool counterclockwise one full turn.
Load the Cleaning Sleeve
Load a new cleaning sleeve with each new roll of print ribbon.
The printer ships with the cleaning roller spindle installed on the print ribbon cartridge.
1. Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve (a). 2. Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). 3. Remove the protective wrapper from the cleaning sleeve (c). 20
Using the System
Install the Ribbon Cartridge
Install the assembled print ribbon cartridge into the printer.
1. Open the printer cover.
2. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer.
3. Make sure that the ribbon cartridge is correctly positioned in the guides. 4. Close the printer cover (and the supplies access door on the optional multi‐
card hopper). Lock the printer, if necessary.
SD/CD Series Card Printers User’s Guide
21
22
Using the System
Chapter 4: Printing Cards
Before Starting to Print
This section explains how to print a card to a printer. Make sure that:
•
Cards are loaded in the printer or available to insert.
•
Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on page 19.
•
The card design is set up. If you need to set up or modify the design, refer to “Elements of Card Design” in your card printer’s Installation and Administrator’s Guide.
HINTS & TIPS
Make sure that magnetic stripe cards are loaded correctly. The printer shows the correct position.
You also can:
•
Print a test card directly from the printer. Refer to “Print a Test Card” on page 17.
•
Print a driver sample card. Refer to “Printing a Driver Sample Card” in your card printer’s Driver Guide. SD/CD Series Card Printers User’s Guide
23
Print Cards
Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” on page 18.
Print from ID Software
1. From the ID software, use the template or design for the card.
2. Select the printer if you use more than one printer.
3. Enter the data for the card. Follow the instructions for your software.
4. Capture the photo for the card, if necessary.
5. Click the Print button to send the card to the printer.
6. At the printer, insert a card in the single‐feed slot, if necessary.
Print from Other Software
1. Open the software application and select the card printer as the current printer.
2. Use Page Setup to select the ISO ID‐1 page size, or set the page size to 2.13 x 3.38 in. 3. Set the margins to 0 (zero or zed).
4. Select an orientation – portrait or landscape.
5. Create the card design:
A. Add graphics, such as a company logo or background.
B. Add a photo.
C. Add text information, such as name, address, or employee number.
For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.
24
Printing Cards
6. Click Print to send the card to the printer.
7. At the printer, insert a card in the single feed slot, if necessary.
HINTS & TIPS
•
The printer can receive card jobs from more than one PC. It prints cards in the order they are received.
•
Orient all cards the same way.
•
Do not touch the card surface to be printed. Handle cards by their edges or wear gloves.
SD/CD Series Card Printers User’s Guide
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26
Printing Cards
Chapter 5: System
Maintenance
Clean the Printer
The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when:
•
The printer displays a message for which cleaning is a solution.
•
There is debris on completed cards.
•
A new roll of print ribbon was installed.
You can perform the following cleaning tasks:
•
“Clean the Printhead” on page 28
•
“Run a Cleaning Card” on page 30
SD/CD Series Card Printers User’s Guide
27
Clean the Printhead
Clean the printhead when:
•
The printhead is replaced.
•
There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. •
The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead. Do the following to clean the printhead:
1. Power off the printer.
2. Open the printer cover and remove the print ribbon cartridge.
3. Open and remove a cleaning swab from its package.
28
System Maintenance
4. Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean.
5. Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge.
6. Close the printer cover.
7. Power on the printer.
8. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 17 for more information.
HINTS & TIPS
•
Avoid touching the printhead edge with your fingers. Contamination due to skin oils eventually can damage the printhead.
•
Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead.
•
Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage.
•
Use a cleaning swab one time only. Discard it after you clean the printhead.
SD/CD Series Card Printers User’s Guide
29
Run a Cleaning Card
Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or every 6 months.
Single Hopper
1. Prepare the printer for cleaning.
A. Power on the printer. B. Open the printer cover and remove the print ribbon cartridge.
C. Close the cover.
D. Open the input hopper and remove any unprinted cards.
E. Open the cleaning card package and remove the cleaning card.)
F. Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes.
30
System Maintenance
2. Use the LCD menu system to start the cleaning cycle.
A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button. Suspended displays on Line 1 of the LCD panel.
B. Press the E NTER key to enter the menu system. C. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu.
D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu.
E. Start displays on Line 2 of the LCD panel. Press the ENTER key to start the cleaning process.
SD/CD Series Card Printers User’s Guide
31
F. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle.
The printer moves the card through the printer several times and ejects it in the output hopper.
3. Remove the used cleaning card. Wait a few minutes for the rollers to dry.
4. Prepare the printer for use.
A. Replace the cards in the input hopper.
B. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow.
C. Replace the ribbon cartridge and close the printer cover. Press the User button to return the printer to Ready. The printer is available to print cards again.
D. Discard the used cleaning card and cleaning sleeve.
HINTS & TIPS
•
Use the cleaning card and cleaning sleeve one time only.
•
Change the cleaning sleeve each time you clean the printer or change the print ribbon.
If the card light is blinking amber and there are cards in the input hopper, it indicates that the printer’s configured cleaning count has been reached and it is time to clean the printer.
32
System Maintenance
Optional Multi-Hopper
Cleaning a printer equipped with the optional multi‐card hopper involves two steps: cleaning the printer and cleaning the hopper rollers.
Prepare the Printer for Cleaning
1. Power on the printer.
2. Unlock the printer and open the printer supplies access door.
3. Open the printer cover and remove the print ribbon cartridge.
4. Remove the cleaning sleeve from the ribbon cartridge. (The ribbon must remain installed on the ribbon cartridge.)
5. Replace the ribbon cartridge in the printer and close the cover.
6. Open the multi‐hopper door and remove any unprinted cards.
7. Open the cleaning card package, remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cards immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.)
8. Close the multi‐hopper door and lock the printer.
SD/CD Series Card Printers User’s Guide
33
Clean the Printer
1. Press the U SER button.
Suspended displays on line 1 of the LCD panel. 2. Press the E NTER key.
3. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu.
4. Cleaning Card displays on line 2 of the LCD panel. Press the E NTER key to enter the Cleaning Card menu.
5. Printer displays on line 2 of the LCD panel. Press the E NTER key.
6. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process.
34
System Maintenance
7. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle.
The printer picks the cleaning card from hopper 2 and moves it through the printer several times. The used card is placed in the reject card tray.
The printer returns to Ready when the cleaning cycle completes.
Clean the Hopper Rollers
1. Access the LCD menu system and enter the Cleaning Card menu.
2. Select the hoppers for cleaning.
A. Press the down arrow key until Hopper displays on line 2 of the LCD panel.
B. Press the E NTER key to enter the Hopper menu.
C. Press the down arrow key and choose All to clean hoppers H1, H3, H4, H5, and H6. (Or, continue pressing down to select hoppers 1 through 6 to clean a hopper individually.)
3. Press the E NTER key to start the cleaning process.
The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers.
The printer returns to Ready when the cleaning cycle completes.
SD/CD Series Card Printers User’s Guide
35
Prepare the Printer for Use
1. Unlock the printer and open the multi‐hopper door. 2. Remove the used cleaning cards from the hoppers.
3. Replace the unprinted cards in the input hoppers.
4. Open the printer supplies access door and the printer cover. Remove the print ribbon cartridge.
5. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow.
6. Replace the ribbon cartridge and close the printer cover and the printer supplies access door. 7. Open the reject card tray and remove the used cleaning card.
8. Lock the printer.
The printer returns to Ready and is available to print cards again.
9. Discard the used cleaning cards and cleaning sleeve.
HINTS & TIPS
36
•
Use the cleaning cards and cleaning sleeve one time only.
•
Change the cleaning sleeve each time you clean the printer or change the print ribbon.
System Maintenance
Chapter 6: Troubleshooting
This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information.
The section starts with an overview of card production and printer issues you may encounter:
•
Locate a Problem Within the Card Production System on page 38
•
Locate a Problem with Basic Printer Functions on page 39
This section also describes troubleshooting for the following:
•
Installation Problems on page 40
•
Driver Problems on page 42
•
Card Appearance on page 44
•
Magnetic Stripe Problems on page 49
•
Card Jams on page 51
•
Messages and Conditions on page 52
SD/CD Series Card Printers User’s Guide
37
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Card Printer System Overview” on page 11. If any one of the following components does not work properly, printing cards can be affected.
•
The XPS Card Printer Driver
Should you need to reinstall the driver to fix a problem, we recommend you download the latest version of the driver from http://www.datacard.com. Select Support & Drivers > Drivers & Downloads from the menu. Enter your printer model in the Enter Product Name or Number area, and click Go.
•
Card production software
Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer.
If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text be sent from the application as text.
•
Printer plug‐in
Card production software might require a printer plug‐in, which takes the data in the card production software and makes it available in the form the driver can use.
•
Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. The proper use and maintenance of these components is important to the quality of cards you produce.
38
Troubleshooting
Locate a Problem with Basic Printer Functions
If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider.
1. Check that the power cord is plugged in and the printer is powered on. 2. Does the printer power on and display Ready on the front panel within 1 minute?
•
If the printer powers on correctly, continue to step 3.
•
If the printer powers on but does not display Ready, the printer is not working properly. Request service for the printer.
•
If the printer does not power on, make sure that the power source is functioning by doing one of the following:
•
Remove the printer power cord from the outlet and connect it to another outlet.
•
Remove the power cord from the printer and connect it to another device, such as a light, and then connect it to the same outlet.
If the power source is functioning, there is a problem with the printer. Request service for the printer.
If the power source isn’t functioning, replace it and then begin with step 1.
3. Print a test card. Refer to “Print a Test Card” on page 17 for more information. •
If the test card prints, the printer is working correctly. Continue to step 4.
•
If the test card does not print, the printer is not working correctly. Request service for the printer.
4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed.
SD/CD Series Card Printers User’s Guide
39
5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide.
•
If the sample card prints, the printer and driver are working correctly. Continue to step 6.
•
If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again.
If you are not using the driver, ask your service provider or software provider for assistance.
6. Print a card using your card production software.
•
If the card prints, your software is working successfully with the printer. Troubleshoot the card design.
•
If the card does not print, check the following:
•
In the application, is the correct printer selected in the Print Setup or Print dialog?
•
If the printer produced a blank card, review the page size or driver settings.
If the card causes an error, the card might have a type of data the printer does not support.
Installation Problems
This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: 40
•
USB Installation Troubleshooting on page 41
•
Network Installation Troubleshooting on page 42
Troubleshooting
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and
the printer. Power the printer OFF, and then back ON.
If the PC and printer still do not communicate, restart
the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
The system has a
temporary
communication
problem.
Check the following:
•
USB extension cables can cause
communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
•
If you are using a USB hub, a self-powered hub
is recommended.
The PC USB port does
not communicate with
the printer USB port.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
Restart the PC to make the changes take effect, if
necessary.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
SD/CD Series Card Printers User’s Guide
41
Network Installation Troubleshooting
Problem
Solution
The network cable is
loose.
Reconnect the data cable to the network port and
the printer. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows “Ready”
on the LCD panel.
Follow your network troubleshooting procedures to
isolate and test each component of the computerto-printer communication link.
Suggestions:
•
Check the computer-to-network connection
by accessing a network resource, such as a
network drive.
•
The network administrator can check
communication between a server and the
printer.
•
Make sure that the user is logged in to the
network.
The printer is not
configured with the
correct network
address
Make sure that the server name or IP address is
entered in the Port Settings or Configure Port dialog
box on the computer. For more information on
retrieving the printer’s IP address, refer to “Retrieve
the Printer IP Address” on page 16. Make sure that
Ready displays on the printer's LCD panel.
Driver Problems
The Card Printer Driver and printer can have the following communication problems: 42
•
The card printer driver does not detect the network‐connected printer on page 43.
•
The card printer driver does not detect the USB‐connected printer on page 43. •
Driver status or Windows print queue does not provide expected data on page 44.
Troubleshooting
The card printer driver does not detect the networkconnected printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is not available.
Make sure that you use the same type of data
cable–USB or network–that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that the current printer IP address is the
same as the IP address on the Printer Properties >
Ports tab. For more information on retrieving the
printer’s IP address, refer to Retrieve the Printer IP
Address on page 16.
Message 500 appears
after you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to static IP addressing. For more
information on setting the driver network
communication value, refer to the “Printer Manager”
section of the card printer’s Installation and
Administrator’s Guide.
The network is not
operating properly.
Check the network using another device and fix or
report network problems. To check the network, print
to a different (paper) printer or check the availability
of network drives.
The printer is not
connected to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cable are
connected. Replace defective cables if needed.
The card printer driver does not detect the USB-connected
printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 appears
after you send a card
to print.
Make sure that you use the same type of data
cable–USB or network–that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that both ends of the data cable are
connected. Replace a defective USB cable if
needed.
SD/CD Series Card Printers User’s Guide
43
Driver status or Windows print queue does not provide
expected data
Problem
Solution
The Driver Sample Card
or magnetic stripe test
cards do not print.
Check the following:
•
Enable bidirectional support must be selected
on Printer Properties > Ports tab to allow printing
from the Card Printer Driver.
•
If Print directly to printer is selected in the Printer
Properties > Advanced tab, clear the selection
to allow printing of the driver sample cards.
The Ribbon Low light on
the printer and the
driver status do not
match.
The percentage of ribbon remaining that causes the
printer Ribbon Low light can be set using the Printer
Manager FrontPanel printer setting. The driver
displays the actual percentage of ribbon remaining
and cannot be changed. As a result, the indicators
may not be in agreement.
A print job disappears
from the print queue,
but does not print.
The printer USB cable was disconnected after the
application sent the job. Reconnect the cable and
try the job again.
Card Appearance
Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card.
44
•
Something did not print on page 45
•
Printing includes unexpected data on page 45
•
The color printing has flaws on page 46
•
The printing is too light on page 47
•
The printing is too dark on page 48
•
The monochrome printing has flaws on page 48
Troubleshooting
Something did not print
Problem
Probable Cause
Solution
Nothing is printed on
the card.
The Disable Printing
option in the Card
Printer Driver is set to All,
Front, or Back.
Open the Preferences > Layout >
Advanced tab and change Disable
Printing to Off.
The print ribbon is
loaded incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not
set to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct
page size is available after choosing the
printer.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon.
Color printing on top of
a black background
does not appear on
the card.
Printing includes unexpected data
Problem
Probable Cause
Solution
Text intended for the
magnetic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
Refer to “Use Magnetic Stripe Fonts” in the
printer’s Driver Guide.
The escape code was
typed incorrectly.
Refer to “Use Magnetic Stripe Escapes” in
the printer’s Driver Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line.
The application uses
the page size in effect
when a document is
created. You set the
page size after creating
the document.
Use the page setup feature of the
application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Several blank cards are
ejected before the full
card prints.
SD/CD Series Card Printers User’s Guide
45
The color printing has flaws
Problem
Probable Cause
Solution
One or more unprinted
lines appear on the
card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement
for the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications. If you must use
the cards you have, ask your system
administrator for help.
Printing is blurred.
The cards have a
matte, not glossy, finish.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications.
The rollers are dirty.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.
The printhead is dirty.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card
Quality Guidelines” in your printer’s
Installation and Administrator’s Guide.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30.
The printed card has
small unprinted areas.
46
Troubleshooting
Problem
Probable Cause
Solution
Part of the printed
image is discolored.
Cards have fingerprints
or other dirt on them.
Handle cards carefully. Refer to “Card
Quality Guidelines” in your printer’s
Installation and Administrator’s Guide.
A signature panel is
located on the other
side of the card.
Design the card to avoid printing photos
over signature panel residue.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Cleaning Card” on page 30. Use cards
that meet the requirements for the printer.
Refer to “Cards” in your printer’s
Installation and Administrator’s Guide.
The printing is too light
Problem
Probable Cause
Solution
Photos look faded.
The image capture
system needs
adjustment.
Color settings might not be optimal.
Adjust color settings. Refer to
documentation for the image capture
system, “Color Printing” in your printer’s
Installation and Administrator’s Guide,
and to “Color Adjustment Tab” in your
printer’s Driver Guide.
The printing is very light.
The ribbon is loaded
incorrectly.
Load the print ribbon correctly. Refer to
“Load the Print Ribbon” on page 19.
The card was
previously printed and
has topcoat on it.
Print only new cards. Refer to “Cards” in
your printer’s Installation and
Administrator’s Guide.
The printhead is not
installed correctly.
Contact your service provider for
instructions on installing the printhead
correctly.
The printhead power is
too low.
Log on to the Printer Manager as a
WebAdmin. Open the Printer Settings >
Print menu. Increase the YMCPower
setting, and press the Set Current button
to save your changes.
SD/CD Series Card Printers User’s Guide
47
The printing is too dark
Problem
Probable Cause
Solution
The card shows wrinkles
in darkly colored areas.
The card’s images or
large blocks of color
include very dark
areas.
Change the design to use smaller areas of
dark color.
The printhead is not
aligned correctly.
Contact your service provider.
Color adjustment is too
dark. Using different
card stock changes
the appearance of
printed cards.
Change the color adjustment settings.
All color printing is
darker than intended.
The monochrome printing has flaws
Problem
Probable Cause
Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is
balanced to print both
fine text and bar
codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes,
change the text to improve printing. Refer
to “Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and
the card is being
printed with
monochrome ribbon.
Contact your service provider. Format
text to print black so the text is not
dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too
low. The cards require
a different setting.
Increase the monochrome intensity. Find
a balance between printing all card data
and causing wrinkles.
A black-and-white
image prints using the
color panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is
printing the file. Many
applications use the
Windows tool to
preview and print
graphics. The tool does
not render to true black
and white.
Use another application, such as ID
software or Microsoft Word, to create the
card.
48
Troubleshooting
Magnetic Stripe Problems
To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from the Printer Manager or the driver. For the steps to follow, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide or “Printing a Driver Sample Card” in the card printer’s Driver Guide.
The printer uses the coercivity set using the LCD panel or the Printer Manager, and the data format set using the Printer Manager.
Problem
Solution
Cards are not loaded
correctly.
Load cards with the magnetic stripe down and
toward the right side of the printer. Refer to “Load
Cards” on page 18.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and print the card again. If the message
appears again, run a cleaning card to clean the
magnetic stripe head. Refer to “Run a Cleaning
Card” on page 30.
The magnetic stripe on
the card is low
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with high
coercivity, obtain cards manufactured for highcoercivity encoding. Refer to “Print a Test Card” on
page 17.
Message 105 displays.
The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager’s “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with low
coercivity, obtain cards manufactured for lowcoercivity encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you
know what data is allowed on the track. Change the
data to be encoded, and resend the print job. Refer
to “Magnetic Stripe Design” in the printer’s
Installation and Administrator’s Guide for more
information.
SD/CD Series Card Printers User’s Guide
49
Problem
Solution
The magnetic stripe
data was sent in an
encoding format not
supported by the track.
Check the encoding format setting for the tracks by
using Printer Manager. Refer to the Printer Manager’s
“Printer Setting Menu” in the Installation and
Administrator’s Guide. Make sure that the
application is using the selected encoding format for
the track.
If the application and track are set to the same
format, and the message appears repeatedly,
contact the application provider for assistance.
The application sent
track data for a track
not supported by the
magnetic stripe
module.
Check the type of magnetic stripe option in the
printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data the card production software sends.
Use Advanced Troubleshooting Tools
The Printer Manager provides access to card design settings and additional troubleshooting tools. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. 50
Troubleshooting
Card Jams
The card did not reach the position for the next action, such as printing or ejecting the card.
You usually can resolve the error by pressing the USER button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer.
1. Open the printer.
2. Remove the print ribbon cartridge.
3. Turn the manual advance knob to move the jammed card until it is accessible from the rollers.
4. Remove the card.
5. Replace the ribbon cartridge and close the printer.
6. Press the USER button on the printer or click Retry in the message box.
HINTS & TIPS
Check the ribbon to make sure that it is not torn. Refer to “109: Print ribbon problem” on page 58 to repair or replace the ribbon, if needed.
SD/CD Series Card Printers User’s Guide
51
Messages and Conditions
When the printer cannot process the card sent, it issues a condition. The LCD panel on the front panel shows these conditions. If your system uses the XPS Card Printer Driver, the printer driver also displays the condition as a message on the PC. In a shared printer environment, messages might differ slightly from the messages and conditions described in this section.
•
Messages on the Printer LCD
•
Messages from the XPS Card Printer Driver on the PC on page 54
•
Messages from Printer Manager on page 54
•
Other Messages on page 54
Messages on the Printer LCD
All messages are associated with a print job. The printer issues messages that focus on recovering from problems. •
The printer displays a message number and a short description for each message. •
If more than one message was issued, the next message displays after you correct the problem and press the USER button.
•
The lights on the front panel flash while messages display on the LCD panel.
No.
LCD Message
User Light
Supply Light
Card Light
Sound
–
Close and lock doors
Color Cycle
Off
Off
Error
100
Request not supported
Amber Flash Off
Off
Error
101
Job could not complete
Amber Flash Off
Off
Error
102
Card not in position
Amber Flash Off
Amber Flash Error
103
Printer problem
Amber Flash Off
Off
104
Critical problem
Amber Flash Amber Flash
Amber Flash Error
105
Magstripe data error
Amber Flash Off
Off
106
Magstripe data not found
Amber Flash Off
Amber Flash Error
107
Magstripe read data error
Amber Flash Off
Off
52
Error
Error
Error
Troubleshooting
No.
LCD Message
User Light
108
Magstripe read no data
Amber Flash Off
Amber Flash Error
109
Print ribbon problem
Amber Flash Off
Off
None
110
Print ribbon out or missing
Amber Flash Off
Off
Warning
111
Card not picked
Amber Flash Off
Amber Flash Warning
112
Card hopper empty
Amber Flash Off
Amber Flash Warning
113
Close cover to continue
Amber Flash Off
Amber Flash Attention
114
Cover opened during job
Amber Flash Off
Off
Error
116
Magstripe not available
Amber Flash Off
Off
Error
117
Reader not available
Amber Flash Off
Off
Error
118
Print ribbon type problem
Amber Flash Off
Off
None
119
Print ribbon not supported
Amber Flash Off
Off
None
120
User paused the printer
Amber Flash Off
Off
Warning
121
Print ribbon not identified
Amber Flash Off
Off
None
122
Magstripe format problem
Amber Flash Off
Off
Error
123
Insert new card side 1 up
Amber Flash Off
Amber Flash None
124
Insert same card side 2 up
Amber Flash Off
Amber Flash None
149
Option not installed
Amber Flash Off
Off
Error
150
Print while unlocked
Amber Flash Off
Off
Error
151
Failed to lock
Amber Flash Off
Off
Error
152
Insert new card side 2 up
Amber Flash Off
Off
Warning
153
Insert same card side 2 up
Amber Flash Off
Off
Warning
170
Insert new card side 1 up
Amber Flash Off
Off
Warning
171
Insert same card side 1 up
Amber Flash Off
Off
Warning
172
Insert Cleaning Card
Amber Flash Off
Off
Warning
173
Improper Shutdown
Amber Flash Off
Off
Warning
SD/CD Series Card Printers User’s Guide
Supply Light
Card Light
Sound
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Messages from the XPS Card Printer Driver on the PC
•
The Card Printer Driver displays the same messages as those on the printer LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message.
•
Messages display on the PC that sent the card print job. •
If you cancel a job at the printer, the message is removed from the PC. Any additional messages for the canceled job (for example, for a broken ribbon) do not display on the PC. •
Messages might be in the background, behind the application sending the card. On some operating systems, the message appears in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message. •
If more than one message was issued, the next message displays after you close the current message. •
If there is more than one card printer installed on the PC, messages display one at a time. The title bar of each message shows the printer name. •
If there is more than one card printer installed on the PC and each has issued errors, the printer driver displays the messages received, even if you cleared the error at the printer. •
The driver can issue messages that do not display on the printer LCD panel. Refer to “Driver‐Only Messages” on page 65 and “Driver SDK Messages” on page 67 for a list of these messages.
Messages from Printer Manager
The Printer Manager issues messages that display in a web browser window. Click Continue in Printer Manager to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide.
Other Messages
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•
The card production application you use also may display messages. •
Other printers can cause messages if more than one model of card printer is installed. Troubleshooting
Respond to Messages
You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC.
Printer Messages
The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
101: Job could not complete
The card took too much time to complete.
The card will be canceled.
Press the USER button on the printer, or click OK in the message box to clear the message.
102: Card not in position
The card is not positioned in the printer correctly. 1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to remove the card.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
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103: Printer problem
The printer had an error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Press the POWER button again to power on the printer.
Click OK in the message box to clear the message.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Request service. The system must remain powered off.
Click OK in the message box to clear the message.
105: Magstripe data error
The printer failed to verify that the correct magnetic stripe data was written on the card. 1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
HINTS & TIPS
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•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
Troubleshooting
106: Magstripe data not found
The printer did not find magnetic stripe data on card.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
HINTS & TIPS
•
The card might not match printer settings or the data sent.
•
Ask the system administrator to verify that the card, the data, and the printer settings match.
107: Magstripe read data error
The printer failed to read the magnetic stripe data from the card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
The data might use a different format than the current printer setting.
•
Ask the system administrator to verify that the card, data, and printer settings match.
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108: Magstripe read no data
The printer did not find any magnetic stripe data on card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe. 109: Print ribbon problem
The print ribbon is not moving properly. 1. Open the printer and remove the ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
110: Print ribbon out or missing
The printer does not have usable ribbon. To complete the current card:
1. Open the printer and remove the ribbon cartridge.
2. Install a new ribbon and cleaning roller.
3. Replace the cartridge and close the printer.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
HINTS & TIPS
Used ribbon has negative images of printed data. To keep the data confidential, follow your company policy to discard used ribbon.
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Troubleshooting
111: Card not picked
The printer did not pick a card. To complete the current card:
For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
112: Card hopper empty
The printer did not detect cards in the input hopper. Add cards to the input hopper.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
113: Close cover to continue
The printer cover must be closed to print. Push down on the cover to latch it.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
HINTS & TIPS
Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer.
114: Cover opened during job
The printer cover was opened while printing. Push down on the cover to latch it.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS
Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer.
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116: Magstripe not available
The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed.
Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS
To remove magnetic stripe data, you or your system administrator may need to:
•
Clear a check box in the card production application.
•
Change the font from Mag Track X XPS Card Printer to a printable font such as Arial, Verdana, or Calibri. Refer to “Magstripe Formats” in your printer’s Installation and Administrator’s Guide.
117: Reader not available
The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
To remove the reader request, you or your system administrator may need to clear a check box in the card production application.
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Troubleshooting
118: Print ribbon type problem
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
Purchase ribbon from your dealer or authorized reseller.
•
Check the website for newer firmware that supports new ribbon types.
119: Print ribbon not supported
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
Purchase ribbon from your dealer or authorized reseller.
•
Check the website for newer firmware that supports new ribbon types.
120: User paused the printer
The printer was paused while printing. To complete the current card press the printer’s USER button.
In the message box, click OK to clear the message and complete the current card, or click Cancel to cancel the card.
HINTS & TIPS
•
If the user pressed the USER button for several seconds, the card has been canceled.
•
If this message occurs often, ask your system administrator to set the button sensitivity to a lower value.
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121: Print ribbon not identified
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
Ask your dealer or authorized reseller for a replacement.
122: Magstripe format problem
The magnetic stripe data sent does not match the format set in the printer. The card will be canceled.
Press the USER button on the printer, or click OK in the message box to clear the message.
123: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
124: Insert same card side 2 up
1. Take the card from the printer.
2. Turn the card over end to end so side 2 is facing up.
3. Insert the card in the printer.
4. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
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Troubleshooting
149: Option not installed
The printer does not support the personalization being requested for the card. The card will be canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
Don’t include references in the card format to hardware that cannot be accessed by the system. For more information, refer to your ID software documentation or ask your system administrator.
150: Print while unlocked
The printer is unlocked. The card will be canceled.
Make sure that all access doors are closed securely and locked.
Click OK in the message box to clear the message.
151: Failed to lock
An attempt to lock the printer failed. The card will be canceled.
1. Make sure that all access doors are closed securely.
2. Try locking the printer again.
Click OK in the message box to clear the message.
152: Insert new card side 2 up
1. Turn a new card over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
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153: Insert same card side 2 up
1. Take the card from the printer and turn it over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
170: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
171: Insert same card side 1 up
1. Take the card from the printer and turn it over end to end so side 1 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
172: Insert cleaning card
1. Insert cleaning card.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the cleaning card.
173: Improper shutdown
Always use the power button to power off the printer.
Click OK in the message box to clear the message.
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Troubleshooting
Driver-Only Messages
The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job. These messages do not display on the printer LCD panel.
500: The printer is not available
The computer cannot communicate with the printer. To complete the current card:
1. Make sure that the printer is powered on and in the Ready state.
2. Make sure the printer is connected to the computer using a USB or network cable, but not both.
When the printer is ready, click OK.
Click Cancel if you want to cancel the card
501: The printer connection was lost
The computer lost communications with the printer during printing. The card will be canceled. 1. Make sure the printer is powered on.
2. Make sure the printer connection to the computer is secure.
Click OK to clear the message.
502: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer.
Click OK to clear the message.
504: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer.
Click OK to clear the message.
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505: USB communication issue
An important driver component is not running. The card will be canceled.
1. Restart the computer. The component should start automatically.
2. If this message is displayed after restarting, notify your printer support contact.
Click OK to clear the message.
506: A card is currently processing
The printer is busy processing an interactive job. The card will be canceled.
Wait until the current card is complete and then try again.
Click OK to clear the message.
507: The printer is unlocked
The printer must be locked to print. To complete the current card make sure that all access doors are closed securely and locked.
Click OK to clear the message, or click Cancel to cancel the card.
508: The printer is shutting down
The printer is shutting down or resetting. The card will be canceled.
When printer is powered back on, try again.
Click OK to clear the message. 509: The printer is offline or suspended
The printer must be online to print. To complete the current card press the printer’s USER button until the printer returns to the Ready state.
Click OK to clear the message, or click Cancel to cancel the card.
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Troubleshooting
510: The printer is unlocked
The printer must be locked to resume printing.
Make sure that all access doors are closed securely and locked.
Click OK to clear the message, or click Cancel to cancel the card.
Driver SDK Messages
The following messages are issued if you are using the Card Printer Driver Software Development Kit (SDK) to define your card printing. The messages display in a message box on the PC that issued the card print job. These messages do not display on the printer LCD panel.
511: Cannot lock or unlock the printer. Locks are not installed.
Click OK to clear the message. 512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Click OK to clear the message. 513: Cannot lock or unlock the printer. The printer is busy.
Click OK to clear the message, or click Cancel to cancel the card.
514: Cannot lock or unlock the printer. The cover is open.
Click OK to clear the message, or click Cancel to cancel the card.
515: Failed to lock or unlock the printer. The locks did not function.
Click OK to clear the message.
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Troubleshooting