518-455-310
September 1991
PARTNER™ II
Communications System
Release 1
Installation and Use
AT&T—Proprietary
This book contains proprietary information of
AT&T and is not to be disclosed or used except in
accordance with applicable agreements.
AT&T 518-455-310
Issue 1
September 1991
Copyright © 1991 AT&T
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the
time of printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits of a Class A digital device,
pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference, in which case the user will
have to correct the interference at his or her own expense. For additional FCC interference,
registration, and repair information, see Appendix D of this book.
Trademarks
PARTNER, MLS-34D, MLS-12D, MLS-12, MLS-6, and SYSTIMAX are trademarks of AT&T.
Magic on Hold, MERLIN, and PagePac are registered trademarks of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of
Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-455-310. To order additional books, call 1 800 432-6600 in the
U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other system
reference materials, see “Reference Materials” in “About This Guide.” For information on ordering
replacement parts, accessories, and other compatible equipment, refer to “Product Ordering
Information” in Appendix B.
Support Telephone Numbers
AT&T provides a toll-free customer helpline 24 hours a day. In the U.S. call the AT&T Helpline at
1 800 628-2888 if you need assistance when installing, programming, or using your system. In
Canada, call one of the following Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 800 363-1882
1 800 387-4268
1 800 663-9817
Contents
1
About This Guide
iii
Overview
1-i
1-1
1-2
1-4
1-7
Managing the System
■ Features and Capabilities
■ System Components
■ Auxiliary Equipment
■
2
Installing the Hardware
■
Important Safety Instructions
Installation Guidelines
■ An Example System Setup
■ Installation Procedures
■
3
Programming
Alphabetical List of Procedures
■ Overview
■ System Programming
■ Telephone Programming
■
4
Using Telephones
■
■
■
■
■
System Telephones
Standard Telephones
Combination Extensions
Dial-Code Features
Using Your Telephone
2-i
2-ii
2-1
2-4
2-6
3-i
3-ii
3-1
3-4
3-21
4-i
4-1
4-7
4-9
4-11
4-14
i
5
Using Auxiliary Equipment
■
■
■
■
■
■
■
Fax Machines
Answering Machines
Modems
Automated Attendants
Credit Card Scanners
Night Service with Auxiliary Equipment
Call Reporting Devices (SMDR)
5-i
5-1
5-6
5-9
5-11
5-12
5-13
5-14
A
Speed Dial Form
A-1
B
Maintenance and Customer Support
B-1
B-1
B-2
B-8
B-8
Maintenance
In Case of Difficulty
■ Repair Information
■ AT&T Limited Warranty and Limitation of Liability
■ Product Ordering Information
■
■
B-10
C
Specifications
C-1
D
FCC Information
D-1
IN
Index
IN-i
Programming Quick References
Inside back cover
ii
About This Guide
Purpose
PARTNER™ II Installation and Use explains what the PARTNER II
Communications System can do, provides instructions for using the system, and
shows you how to get the most out of its many features and capabilities.
How to Use This Guide
■
If you are a new user, read Chapters 1, 3, and 4 to familiarize yourself
with the system’s features and to learn how to program your phone
and handle calls.
■
If you are installing the system for the first time, we suggest you read
Chapters 1 through 3, which will give you an overview of the system
components, and instructions for installing and programming them, If
you are installing auxiliary devices, also see Chapter 5.
■
If you are adding equipment to an existing system, see Chapter 2,
“Installing the Hardware,” Chapter 3, “Programming,” and Chapter 5,
“Using Auxiliary Equipment.”
■
If you need to reprogram the system or individual extensions, see
Chapter 3, “Programming,” or the Programming Quick Reference
sections at the back of this book.
■
Once you are experienced with the system, use the Table of Contents
or Index to locate the information you need.
Product Safety Statements
This book contains several product safety statements, identified by a
.
CAUTION:
Indicates the presence of a hazard that will or can cause minor personal
injury or property damage if the hazard is not avoided.
About This Guide
iii
WARNING:
Indicates the presence of a hazard that can cause severe or fatal
personal injury if the hazard is not avoided.
Carefully read the WARNING statement on page 2-7. Opening the system
modules or backplane will expose you to hazardous voltages, which can cause
severe or fatal personal injury. Also, read “Important Safety Instructions” on
page 2-ii before performing any installation procedures.
Terminology
This guide refers to AT&T telephones specifically designed to work with the
PARTNER II system as system phones. System phones include the MLS-34D,
MLS-12D, MLS-12, MLS-6, and MLC-6 model telephones. When specific
models are discussed, the model numbers are given.
You can also use industry-standard telephones with the system. This guide
refers to such telephones as standard phones.
Reference Materials
These reference materials are available to help you install, program, and use the
system (the order numbers are in parentheses):
■
Installation and Use (518-455-310) provides instructions for installing,
programming, and using the system.
■
Quick Reference for Use with MLS-Series Telephones (518-455-305,
package of 6) contains basic instructions for using system phones.
■
MLC-6 Cordless Telephone: Installation and Troubleshooting
(999-506-143) explains how to install the MLC-6 cordless telephone
and how to solve any difficulties that might occur when using it.
■
MLC-6 Cordless Telephone Quick Reference: Display and Controls
(999-506-146) explains how to use the MLC-6 cordless telephone with
your system.
To order the above reference materials, call the AT&T Customer Information
Center:
In the U.S.: 1 800 432-6600
In Canada: 1 800 255-1242
In addition, a System Planner (GBS-123) provides the forms needed to plan and
record how your system and telephones are to be programmed. You can order
the Planner from AT&T Forms Services at 1 800 367-6487.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
form is missing, send your comments and recommendations for changes to
A. Sherwood, AT&T, 99 Jefferson Road (Room 2A-25), Parsippany, NJ 07054
(fax 201 887-6898).
iv
About This Guide
Overview
1
Contents
Managing the System
Features and Capabilities
System Components
1-1
■
Control Unit
System Modules
System Capacity
■ Telephones
System Telephones
Standard Telephones
1-5
1-5
1-5
1-6
1-6
1-7
Auxiliary Equipment
1-7
■
1-7
1-7
1-8
1-8
■
Industry-Standard Devices
Limitations
Connecting and Using Standard Devices
Other Devices
1-2
1-4
1-i
Overview
Managing the System
This guide explains everything you need to know about using your
PARTNER™ II Communications System. If you are responsible for managing
the system—whether you are a receptionist, an office manager, or the “resident
expert” on using it—you will find instructions and advice on the following topics:
■
Installing System Hardware. If your company already has modular
jacks for all outside lines and extensions, you may be able to use the
existing wiring to install the system hardware and connect telephones to
the system yourself (see Chapter 2 for installation instructions). If you
prefer to have an AT&T service technician perform the installation and
customize your system, call 1 800 247-7000 or call your AT&T authorized
dealer.
The system supports a wide variety of auxiliary equipment, including
fax machines, modems, answering machines, credit card scanners,
automated attendants, and call reporting devices. See Chapter 5 for
advice on setting up these devices to work effectively with the system.
■
Customizing the System. You can change your system’s settings easily
to accommodate new or expanding needs. Chapter 3 gives instructions
for making whatever changes are needed—from programming the
system to recognize newly added telephone lines to programming newly
purchased telephones. It will help you decide how to set up your system
and telephones to meet your business’s needs and gives detailed
programming instructions.
■
Training Co-Workers. Chapter 4 explains how to handle calls and use
the system’s features effectively. To help with this task, give each
telephone user a Quick Reference card and filled-in copies of the “Speed
Dial” form in the System Planner or Appendix A of this book.
Overview
1-1
■
Solving Problems. Appendix B provides information on solving
problems and ordering additional accessories and equipment. If your
system or telephones malfunction, you may be able to solve the
problem by following the steps provided in the “Troubleshooting”
section of that appendix. If you still need help, call the 24-hour AT&T
Helpline at 1 800 628-2888.
■
Daily Operation. Depending on how your system is set up, you may
need to oversee some of the system’s daily operations. For example,
if your system is programmed to use the Night Service feature, you will
need to turn on Night Service at the end of each day before leaving
the office. (See “Using Night Service” in Chapter 4.)
Features and Capabilities
The following list provides an overview of the system’s basic features, along with
the additional capabilities that you can get by customizing it:
■
Provides a maximum capacity of either 24 lines and 24 extensions, or
16 lines and 48 extensions.
■
Uses interchangeable parts, making the system easy to install,
maintain, and upgrade.
■
Provides each extension with access to multiple lines from one phone.
■
Supports industry-standard touch-tone and rotary telephones.
■
Supports two extensions (10 and 11) for system programming.
■
Supports up to two Intercom Autodialers at each programming
extension—for dialing and transferring calls to other system extensions
with one touch, and for easily seeing which extensions are busy.
■
Lets you connect fax machines, answering machines, modems, and
credit card scanners directly to your phone system. Therefore, you do
not have to buy extra lines or expensive adapters to connect these
devices to the system.
■
Displays prompts and messages to guide you when programming,
making it easy for you to change the way the system and phones are
programmed.
■
Includes the following flexible dialing restrictions and permissions so
you can control telephone activity and phone bills:
■
1-2
Overview
■
Line Access Restrictions and Outgoing Call Restrictions that restrict
the kinds of calls a user can make on outside lines
■
Disallowed Lists that prevent users from dialing certain telephone
numbers (such as 900 numbers)
■
Allowed Lists, System Password, Marked System Speed Dial
numbers, and Emergency numbers for overriding dialing restrictions
Combines simplicity of use with a wide range of features, including:
■
Speed Dialing
■
Conferencing
■
■
Last Number Redial
■
Do Not Disturb
■
Privacy
■
Hold
■
Exclusive Hold
■
Transfer
■
Loudspeaker Paging
■
Call Forwarding
■
Direct Line Pickup
Supports the following groups of extensions for flexibility in directing
and answering calls:
■
Calling Groups allow users to ring or page (voice-signal) a group of
extensions at once
■
Call Pickup Groups allow users to answer incoming calls ringing at
any extension in a group
■
Extension Hunt Groups allow users to ring or page the first available
extension in a group
Night Service Group prevents unauthorized use of telephones after
normal business hours while allowing incoming calls to be answered
■
*
■
Allows you to make and answer calls during a power failure (with
standard phones), while retaining programmed settings for up to four
days. (An optional Uninterruptible Power Supply, or UPS, is also
available to allow full system operation during a power failure.)
■
Supports optional equipment such as doorphones, hotline telephones,
automated attendants, paging systems, call reporting devices,
music-on-hold* systems, and extra alerts.
If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain
a license from a third party such as ASCAP or BMI. Or, you can purchase a Magic on Hold® system from
AT&T, which does not require you to obtain such a license.
Overview
1-3
System Components
Modular hardware design makes the system easy to install and expand. Figure
1-1 shows the components of the system. A brief description of each
component follows the figure.
Figure 1-1. System Components
1-4
Overview
Control Unit
The control unit is the heart of the system; it is made up of one or two carriers,
which house the system modules. A fully loaded system has two carriers,
referred to as the primary carrier and the expansion carrier. Each carrier
housing includes a backplane and a cover. All system modules slide into the
backplane, which channels power to the system. The cover slides onto the front
of the backplane after all the system modules have been installed.
System Modules
The following system modules can be installed in your system:
■
Primary Processor Module. The primary processor module provides
the software intelligence that controls the system’s features; it is
always installed in the center slot of the primary carrier. It has jacks
for a music-on-hold audio source, a loudspeaker paging system, and a
call reporting device, such as a printer.
■
Expansion Processor Module. The expansion processor module
extends the primary processor module’s software capabilities to the
lines and extensions located on modules in the expansion carrier; it is
always installed in the center slot. An expansion cable connects the
primary processor module in the primary carrier to the expansion
processor module in the expansion carrier.
■
206 Module. Each 206 module has jacks to connect a maximum of
two outside telephone lines and six extensions to the system. You can
connect telephones and other telecommunications devices (such as
fax machines, answering machines, or modems) to the extension jacks
on the 206 module (either directly or through your building’s extension
jacks). Each 206 module has a green power indicator that shows it is
receiving power. The system requires at least one 206 module in the
leftmost slot of the primary carrier.
■
400 Module. The 400 module is similar to the 206 module, but without
extension jacks. It has jacks for four outside lines. The module is an
inexpensive way to add lines when you do not need more extensions.
(If you are upgrading from a PARTNER or PARTNER Plus System, you
can still use its 200 modules, each providing two line jacks.)
System Capacity
The combination of 206 and 400 modules you install in the control unit
determines the number of available lines and extensions. The system will allow
up to 24 lines and up to 48 extensions; however, these cannot be achieved
simultaneously:
■
For maximum line capacity (24 lines), install four 206 modules and four
400 modules. When maximizing line capacity, you are limited to 24
extensions.
■
For maximum extension capacity (48 extensions), install eight 206
modules. When maximizing extension capacity, you are limited to 16
lines.
Overview
1-5
Telephones
System Telephones
AT&T MLS- and MLC-model telephones are designed to make maximum use of
the system’s features. They have several buttons in common: two volume
control buttons, two intercom buttons, and the [ Feature ], [ Conf ], [ Transfer ], and
[ Hold ] buttons.
The five system phones and their additional features are:
■
■
AT&T MLS-34D™ Telephone. This phone is the best choice for
extensions 10 and 11—typically the extensions used by the system
manager, receptionist, or operator—and for anyone else who makes
many outside calls or wants to program many features onto their
phones. It has 34 buttons with status lights—two intercom buttons and
32 others that can be used for outside lines, Auto Dial numbers, or
programmable features. It also has a built-in speaker and microphone
(for dialing and having a conversation without lifting the handset) and
a display that shows the following:
■
Current date, day, and time
■
Number dialed and elapsed time (when making a call)
■
Extension number calling you or transferring a call to you (when
receiving an inside call)
■
Prompts and messages (when programming the system)
AT&T MLS-12D™ Telephone. This phone has 12 buttons with lights—
two intercom buttons and ten others that can be used for outside lines,
Auto Dial numbers, or programmable features. It also has six
programmable buttons without lights, for features that do not require
lights (such as Last Number Redial). It has a built-in speaker and
microphone, and a display similar to the one on the MLS-34D.
NOTE:
An MLS-34D or MLS-12D is required for system programming. Use the
MLS-12D only if there are no MLS-34D phones in the system.
1-6
■
AT&T MLS-12™ Telephone. This telephone has all the features of the
MLS-12D telephone, but without a display.
■
AT&T MLS-6™ Telephone. This telephone has six buttons with
lights—two intercom buttons and four others that can be used for
outside lines, Auto Dial numbers, or programmable features. It also
has a built-in speaker but no microphone. This means that a user can
dial a number without lifting the handset, but must lift the handset to
speak when the party answers.
■
AT&T MLC-6™ Cordless Telephone. This cordless telephone works
like the MLS-6 corded telephone. It has six buttons—two intercom
buttons and four others for outside lines, Auto Dial numbers, or
programmable features. It also includes a display that shows line
status, an On/Off button that must be pressed before using the phone
(to save battery power), and some special cordless feature buttons.
Overview
Standard Telephones
Standard phones are industry-standard (non-proprietary) rotary or touch-tone
phones, including feature phones with built-in feature buttons and lights. See
“Industry-Standard Devices” in the following section for more information on
standard phones.
Auxiliary Equipment
The system works with many telecommunications devices, not only system
phones. You can connect industry-standard devices to your system, and
certain models of other devices, all without expensive adapters or additional
phone lines.
Industry-Standard Devices
Many industry-standard, single-line telecommunications devices will work with
the system:
■
Touch-tone, rotary, and cordless telephones (such as those you might
have in your home)
■
Fax machines
■
Answering machines
■
Modems
■
Credit card scanners
■
Automated attendants
Limitations
You can connect standard devices to your system, regardless of the
manufacturer. The following limitations apply:
■
It must be industry-standard and non-proprietary. That is, it cannot be
made specifically for use on a particular telephone system. (For
example, you cannot connect an AT&T MERLIN® phone because it is
specifically designed for use on a MERLIN system.)
■
Its Ringer Equivalence Number (REN*) cannot be greater than 2.0.
(The REN is shown on a label on the device, usually on the bottom.)
NOTE:
You can connect a multiple-line device to the system, but for best results it
should be installed and used as if it were a single-line device.
*
REN is a measure of the power it takes to ring a phone. The typical home phone line handles 4.0–5.0 RENs;
each extension jack in your system handles up to 2.0 RENs.
Overview
1-7
Connecting and Using Standard Devices
You can connect a standard device so that it is on an extension by itself, or so
that it shares an extension with another piece of equipment (either another
standard device or a system phone). An extension with two devices connected
to it is called a combination extension. For example, you can connect a
standard touch-tone phone and an answering machine to the same extension.
To connect two devices on one extension, you need an inexpensive AT&T
267F2 bridging adapter (two are provided with each 206 module). See Chapter
2 for installation instructions.
For additional information on programming and using fax machines, answering
machines, modems, or credit card scanners, see Chapter 5.
Other Devices
You can connect other devices to your system, but only specific models are
compatible with the system. These devices include:
1-8
■
MLS-CA24 Intercom Autodialers with Busy Indication allow the users
at extensions 10 and 11 to see which extensions are busy and to
automatically dial or transfer calls to them. (The technical names for
these features are Busy Lamp Fields [BLF] and Direct Station Select
[DSS]). The system supports up to two AT&T MLS-CA24 Intercom
Autodialers at both programming extensions; each autodialer has buttons
for 24 extensions.
■
Call accounting devices and printers allow the system manager to print
call reports. The call accounting device or printer connects directly to the
primary processor module in the primary carrier. See “Call Reporting
Devices (SMDR)” in Chapter 5 for more information.
■
Doorphones allow visitors to ring up to 5 extensions at once by pressing
a button on the doorphone; the person who answers a doorphone call
can then speak with the visitor at the doorphone. The system supports
up to two AT&T PARTNER Plus/II doorphones, which can be installed
indoors or outdoors. A doorphone is especially useful for providing
access to offices or departments after hours. For example, you can
install a doorphone outside your building entrance to allow visitors to ring
telephones inside the building when the receptionist is not there and the
front door is locked.
■
Loudspeaker paging systems allow you to broadcast a message over a
large area, by connecting the paging system directly to the PAGE jack on
the primary processor module. The system supports all AT&T paging
systems. For information on how to use a loudspeaker paging system
with the system, see Chapter 4.
■
Music-on-hold systems allow you to play recorded music to callers
while they are on hold, by connecting the music-on-hold system to the
primary processor module. The system supports the AT&T
Magic on Hold® system and most models from other manufacturers.
■
Extra alerts are strobes, lights, chimes, horns, or bells that light or ring
when calls come in. They can connect to either extension jacks or line
jacks. AT&T offers several compatible alerts.
Overview
■
In-Range Out-of-Building (IROB) protectors are required to prevent
electrical surges from damaging your system when phones are installed
in another building, but on the same continuous property. The system
supports the AT&T 504A1 IROB protector, which provides coverage over
a distance of 3,000 feet for standard phones and 1,000 feet for system
phones. (For installation instructions, refer to the booklet packaged with
the IROB protector.)
■
Speakerphones provide hands-free two-way operation of a phone
without lifting the handset. Combining a speakerphone with an
MLS-model system phone or a standard phone on an extension in a
conference room or office is an inexpensive way for several people at a
meeting to conference in other parties. The system supports the AT&T
S203 speakerphone. (MLS-model system phones have built-in speakers,
but they are designed for individual use—not group—use.)
■
Repertory dialers allow you to store frequently used numbers for
one-touch dialing. If a user needs many Auto Dial numbers, a repertory
dialer can be combined on an extension with a system or standard phone.
■
Headsets allow users to hold private, hands-free conversations. A
headset is a combination earphone and microphone worn on the head,
useful for receptionists, salespeople, or others who need to have their
hands free while talking on the phone. AT&T offers several compatible
headsets.
■
Handsets for hard-of-hearing users are designed for those who need
even more amplification than is provided by the volume controls on
system phones. Although the volume controls on system phones
significantly reduce the need for an amplified handset, hard-of-hearing
users may find that the AT&T K6S handset meets their needs.
Chapter 2 explains how to connect standard devices to the system and how to
combine them on a single extension.
Overview
1-9
Installing the Hardware
2
Contents
Important Safety Instructions
Installation Guidelines
2-1
Placement of Carriers and Modules
Line and Extension Numbering
■ Connection of Telephones and Devices
Combination Extensions
2-1
2-2
2-2
2-3
An Example System Setup
Installation Procedures
2-4
■
■
■
■
■
■
■
■
■
■
Required Parts
Installing the Carriers and Modules
Connecting Lines and Extensions
Assembling System Phones
Desk Mounting
Wall Mounting
Connecting and Testing Telephones
Connecting Paging and Music-on-Hold Devices
Connecting MLS-CA24 Intercom Autodialers
Replacing a System Module
2-ii
2-6
2-6
2-7
2-8
2-9
2-9
2-9
2-10
2-10
2-11
2-12
2-i
Important Safety Instructions
Always follow these basic safety precautions when using the system:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. DO NOT block or cover the ventilation slots and openings. They
prevent the product from overheating. DO NOT place the product in a
separate enclosure unless proper ventilation is provided.
4. Never spill liquid on the product or drop objects into the ventilation
slots and openings. Doing so may result in serious damage to the
components.
5. Repair or service must be performed by a qualified repair person.
6. The product is provided with a three-wire grounding type plug. This is
a safety feature. DO NOT defeat the safety purpose of the grounding
type plug. DO NOT staple or otherwise attach the AC power supply
cord to building surfaces.
7. DO NOT use the product near water or in a wet or damp place (such as
a wet basement).
Additional Safety Instructions for
Installation Personnel
1. DO NOT install telephone wiring during a lightning storm.
2. DO NOT install telephone jacks in a wet location unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals, unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
5. The system carriers must be securely wall mounted.
CAUTION:
If any wiring from the extension jacks leaves the building premises,
you must install AT&T 504A1 IROB protectors (see Appendix C,
“Requirements for Out-of-Building Extensions”).
CAUTION:
Use only AT&T-manufactured PARTNER modules in the PARTNER II
Communications System.
CAUTION:
Environmental and electrical conditions must meet the specifications
in Appendix C.
SAVE THESE INSTRUCTIONS
2-ii
Installing the Hardware
2
This chapter explains how to install the system. It begins with general
guidelines to consider before installation, followed by an example setup. It ends
with step-by-step instructions for connecting and testing the components.
Follow the instructions that apply to your setup.
IMPORTANT:
Before installation, record your setup choices in the System Planner, available
separately.
Installation Guidelines
Placement of Carriers and Modules
■
Carriers. You will be installing either one or two carriers, depending
on the number of lines and extensions you have. If you are going to
install the expansion carrier, plan to install it to the right of the primary
carrier, leaving at least six inches of space between the carriers and
not more than 24 inches for proper cable connection. Install the
backplane(s) within five feet of a grounded 110 VAC electrical outlet
(not controlled by a switch) and the network interface jacks. If
installing two carriers, both must be connected to the same power
outlet. In addition, when you mount the backplane(s) on the wall,
leave at least six inches of clearance at the top and sides, and two feet
at the front and bottom. For each carrier, you will need to obtain four
#12 screws of the appropriate type for the wall and weight of the
carrier (a carrier with four 206 modules and a processor module
weighs approximately 27.5 pounds or 12.3 kilograms).
■
System Modules. In the primary carrier, you must install the primary
processor module in the center slot and one 206 module in the
leftmost slot. If you are installing the expansion carrier, you must
install the expansion processor module in its center slot. In the
remaining slots, you can install more 206 or 400 modules. However, to
ensure consecutive numbering of extensions, install any 206 modules
to the left of any 400 modules.
Installing the Hardware
2-1
Line and Extension Numbering
Outside lines connect to the top two jacks on 206 modules and any jack on 400
modules. For each 206 module, the system assigns two lines and six
extensions; for each 400 module, the system assigns four lines. The system
numbers the lines from 01 through 24 (if you have the maximum number of
lines), and numbers the extensions 10 through 57 (if you have the maximum
number of extensions).
Figure 2-1 shows line and extension numbering for a system containing both
206 and 400 modules.
Line
Jacks
Line
Jacks
206
Modules
Extension
Jacks
400
Modules
Line
Jacks
Figure 2-1. Line and Extension Numbering
Connection of Telephones and Devices
You can connect the following telephones and devices to the system:
■
MLS- and MLC-Model System Phones. System phones require at
least two-pair wiring and are compatible with AT&T 4-pair SYSTIMAX™
wiring. If you need a shorter cord, use AT&T’s two-foot D4BU-29
mounting cord (available separately—see “Product Ordering
Information” in Appendix B). An MLS-34D or MLS-12D is required for
system programming at extension 10 or 11. Use an MLS-12D only if
there are no MLS-34D phones in the system.
■
■
Industry-Standard Devices. Industry-standard devices (including
standard phones) require one-pair mounting cords; AT&T D2R
mounting cords are recommended.
■
2-2
MLS-CA24 Intercom Autodialers with Busy Indication. You can
connect up to two Intercom Autodialers to each system phone at
extensions 10 and 11 (maximum four per system). The Intercom
Autodialer has its own power supply, which must be plugged into an
AC outlet. (Two autodialers can share one power supply.)
Standard Phones. Connect standard touch-tone or rotary dial
phones to the system for:
Installing the Hardware
– Power Failure Operation. During a power failure, system phones
will not work because they require power to operate. However, if
standard phones are connected to extensions 10, 16, 22, 28, 34,
40, 46, or 52, they can place and answer outside calls on lines 1,
3, 5, 7, 9, 11, 13, or 15, respectively. Connect a standard phone
to one or more of these extensions, either alone or combined with
a system phone. (If you combine a standard phone and a system
phone on one extension, you may want to turn off the standard
phone’s ringer during normal use.)
– Hotlines. A hotline phone must be a standard phone—not a
system telephone—but can ring any type of phone. A hotline
phone can also be set up to ring the paging system, so
announcements can be made over the loudspeaker. Do not
connect a Hotline phone to extensions 10, 16, 22, 28, 34, 40, 46,
or 52, to keep them available for power failure use.
■
■
Auxiliary Equipment. There are a variety of ways to set up fax
machines, modems, answering machines, and automated attendants
to work with the system. See Chapter 5 for advice on setting up this
equipment. To connect a telephone and a standard device on the
same extension, see “Combination Extensions” below.
■
Doorphones. You can connect up to two doorphones to the system.
Do not connect doorphones to extensions 10, 11, 16, 17, 22, 23, 28,
29, 34, 35, 40, 41, 46, 47, 52, or 53.
■
Call Reporting Devices. You can connect a call reporting device to
the SMDR jack on the primary processor module for recording call
activity. (For more information, see “Call Reporting Devices (SMDR)”
in Chapter 5.)
In-Range Out-of-Building Protectors. Installing phones in a different
building from the control unit requires AT&T 504A1 In-Range
Out-of-Building (IROB) protectors, to prevent damage due to lightning
(installation instructions are included with the protector).
Combination Extensions
You can connect a standard device (such as a standard phone or a fax
machine) on an extension by itself, or you can use an AT&T 267F2 bridging
adapter (only) to combine the standard device with another standard device or
with a system phone at one extension jack. You cannot install two system
phones on the same extension, and the combined REN of the two devices on an
extension must be no more than 2.0. Figure 2-2 shows how to connect the two
devices to the bridging adapter at a combination extension.
AT&T
267F2
Adapter
Standard Device Only
System Phone or Standard Device
Wall Jack
Figure 2-2. Connecting Two Devices on One Extension
Installing the Hardware
2-3
An Example System Setup
These two pages show a control unit with two 206 modules
and three 400 modules, giving the system a capacity of 16
outside lines and 12 extensions. Although your system will
probably differ, this example will give you an idea of the
types of equipment you can connect to it. In the example,
system phones and industry-standard equipment are
connected to ten extensions. The circled numbers in the
figure refer to the following list, which gives a brief description
of the system’s hardware components.
Control Unit
The control unit shows both the primary and the expansion
carriers, plus these components:
Backplanes. The backplanes channel power to the
system and connect the system modules.
206 Modules. Each 206 module has jacks for two lines
and six extensions.
400 Modules. Each 400 module provides four more line
jacks but no extensions. Notice that the 400 rnodules are
installed to the right of the 206 modules.
Primary Processor Module. The primary processor
module contains the software that provides the system’s
features. It also has PAGE, SMDR (Station Message
Detail Recording), and MUSIC ON HOLD jacks. (See
below.)
Expansion Processor Module. The expansion
processor module extends the primary processor
module’s software intelligence to the modules in the
expansion carrier.
The following auxiliary equipment jacks are on the
primary processor module:
■
■
■
PAGE. A loudspeaker paging system plugs directly
into this modular jack. The system is compatible with
any AT&T aging system, including the AT&T
PagePac6® shown here.
SMDR. A call reporting device connects directly to
this jack. AT&T’s 572 serial printer is shown here.
MUSIC ON HOLD. AT&T’s Magic on Hold® is
connected to this jack to provide customized music
and messages for callers on hold. Other types of
audio equipment (including a CD player, cassette
player, or stereo receiver) can be connected using an
audio cord with an RCA phono plug (not supplied).
Line Jacks. The top two jacks on each 206 module, and
all four jacks on each 400 module, connect to outside
telephone lines.
Extension Jacks. The bottom six jacks on each 206
module connect inside wiring for telephones and other
telecommunications equipment.
Network Interface Jacks. These jacks provide access
to telephone Iines from the local telephone company.
Each outside line was connected to the system by
plugging one end of the line cord into one of these jacks,
and the other end into a line jack on a 206 or 400 module.
Expansion Cable. The expansion cable connects the
primary processor module to the expansion processor
module.
2-4
Installing the Hardware
Extensions
This example shows various devices—including system
phones and industry-standard devices—connected to the
modular wall jacks at each extension. (The modular wall
jacks connect to the extension jacks in the control unit by way
of the building’s inside wiring.)
Extension 10: These devices are connected:
MLS-34D Display Phone. Typically, the receptionist
■
on extension 10, called the primary programming
extension, has an MLS-34D display phone like the one
shown here.
MLS-CA24 Intercom Autodialer. An Intercom
■
Autodialer is connected to the phone for dialing
extensions and transferring calls to them with one
touch, and for seeing which extensions are busy. (A
maximum of four Autodialers—two at extension 10
and two at extension 11—can be connected.)
AT&T 267F2 Bridging Adapter. This adapter permits
■
the connection of two devices—in this example a
standard phone and an MLS-34D phone—on one
extension jack. (You cannot connect two system
phones.) This is called a combination extension.
■
Standard Touch-Tone Phone. The MLS-34D phone
on extension 10 will not work during a power failure;
therefore, the receptionist can use the standard phone
to place and receive calls on line 1.
Extension 11: MLS-34D Display Phone. Another
MLS-34D is connected to extension 11, which is the
backup programming extension. This means you can
program the system from this extension while the
receptionist at extension 10 is free to handle calls.
Extension 12: MLS-12D Display Phone. This display
phone can handle ten outside lines and has a display
showing the time, the number dialed, the duration of
calls, and programming messages.
Extension 13: Bell. A loud bell is connected directly to
this extension jack.
Extension 14: MLS-12 Phone. This phone is similar to
the MLS-12D phone (see ext. 12), but it has no display.
Extension 15: Doorphone. A doorphone is installed at
the building entrance. When someone at the entrance
presses the button on the doorphone, the designated
extensions (five maximum) in the office ring automatically.
Extension 16: Standard Phone. A standard touch-tone
phone (such as you might have in your home) is
connected directly to the extension jack.
Extension 17: MLC-6 Cordless Phone. An AT&T
MLC-6 cordless phone is connected to this extension. It
works like the corded MLS-6 system phone.
Extension 18: Fax Machine and Standard Phone. A
fax machine and standard phone are connected
together on this extension. This setup lets you share the
fax line with a telephone. (Alternatively, you can use a
system phone at another extension to monitor the fax
machine—see page 5-1 for Fax Management).
Extension 19: MLS-6 Phone and Answering Machine.
An MLS-6 phone and an answering machine are
connected to this extension. (See Chapter 5.)
NOTE: An MLS-34D or MLS-12D is required for system
programming at extension 10 or 11, or both. Use an
MLS-12D only if there are no MLS-34D phones in the system.
Installing the Hardware
2-5
Installation Procedures
Before installing the system, be sure you read the safety instructions on page
2-ii. In addition, be sure you have the parts shown in Figure 2-3 (if not, call the
Helpline). You will have up to four packages of system components; Figure 2-3
shows the contents of each package in the area marked by a dashed line.
Required Parts
Primary Carrier
Cover
Primary
Processor
Module
Backplane
MLS-34D
Programming
Overlay
MLS-12D
Quick Reference Cards
Programming
(3 packages
Overlay
of 6)
AC Power Cord
400 Module
206 Module
Expansion Carrier
267F2
Bridging
Adapters
Cover
Expansion
Processor Module
AC Power
Cord
Backplane
Expansion Cable
Figure 2-3. Required Parts
2-6
Installing the Hardware
206
Module
7-foot
Telephone
Line Cords
400
Module
7-foot
Telephone
Line Cords
Installing the Carriers and Modules
Backplane
Backplane
1
A) Hold the backplane against the
wall. (If you are also installing the
expansion carrier, plan to install it to the
right of the primary carrier, leaving 6” to
24” between carriers.) Using the four
screw keyholes in the backplane as a
template, mark screw locations on the
wall. Start four #12 screws, leaving the
screw heads approximately 1/4” away
from the wall. Slip the backplane onto
the screws and tighten them. B) If you
are mounting the expansion carrier,
repeat this step.
Primary
Processor
Module
2
A) Slide the primary processor
module into the center slot of the
primary carrier. Push slowly but firmly
until the module locks into place with
two snaps, and is attached to the rear
of the backplane and held in place by
the locking tab on the bottom of the
slot. Do not force the module. If it
does not insert easily, remove the
module, clear any obstruction, and
reinsert. B) If you have an expansion
carrier, slide the expansion processor
module into its center slot until the
module locks into place.
Slide the first 206 module into the
3leftmost
slot of the primary carrier
backplane. (The system will not work
if a 206 module is not installed in this
slot.) Going from left to right, install
206 modules first, then any 400 (or
200) modules. The 400 modules must
always be to the right of all 206
modules, so the extensions will be
numbered consecutively.
Main Circuit Breaker
Power
Jack
Expansion
Processor
Module
have installed both carriers,
A) Make sure the main circuit
5breakers
4plug Iftheyouends
of the expansion cable
on both carriers are pulled
into the two processor modules and
tighten the screws. Route both ends of
the cable through the hooks on the
fronts of the modules.
NOTE: The colored plastic filters on
the expansion cable should rest just
below the hooks.
out. B) Press the AC power cord
firmly into the power jack on the top
right side of the primary carrier’s
backplane until it locks into place.
Plug the other end of the power cord
into a three-prong wall outlet not
controlled by a switch. Repeat for the
expansion carrier, plugging its cord
into the same wall outlet. C) Push in
the circuit breaker on the expansion
carrier first, and then push in the
circuit breaker on the primary carrier.
6
Check all green lights on the
fronts of the modules. If a single light
is out, pull out the circuit breakers,
reseat the module, then push in the
circuit breakers (as you did in step
5C). If multiple lights are out, pull out
the circuit breakers, reseat the
leftmost module of the ones that are
out, then push in the circuit breakers.
If the lights are are still out, call the
Helpline.
WARNING:
There are no customer-serviceable components inside the system modules or backplane.
Hazardous voltages within. DO NOT OPEN THE MODULES.
Installing the Hardware
2-7
Connecting Lines and Extensions
555-1343
555-1344
555-1345
555-1346
Network
Interface
Jacks
1
Test for dial tone at the network
interface jacks before connecting
outside lines. Connect a standard
touch-tone or rotary phone to the first
network interface jack. Lift the handset
and listen for dial tone. Repeat for
each network interface jack. (If there is
no dial tone, contact your local
telephone company before continuing.)
2
A) Connect telephone cords to
the line jacks on 206 and 400
modules, starting with the top line jack
on the leftmost 206 module. B) Route
each cord through the hook on the
front of module, then through the slot
between the module and the base of
the backplane. Leave at least two feet
of slack in the cords so you can easily
reconnect cords after replacing
system modules (see “Replacing a
System Module” on page 2-12).
4phoneTestintotheextension
lines. Plug a system
5 A) Connect modular telephone
cords to 206 module extension jacks,
10. Press the line
buttons for each outside line and listen
for dial tone. Repeat for extensions 16,
22, 28, 34, 40, 46, and 52 (if available).
starting at the top jack on the leftmost
module. B) Route each cord through
the hook on the front of the module,
then through the slot between the
module and the base of the
backplane. Leave at least two feet of
slack to allow easy replacement of
system modules (see “Replacing a
System Module” on page 2-12).
Connect each cord to the appropriate
wall jack.
NOTE: If extensions are not wired to
any modular jacks, call a qualified
service technician.
2-8
Installing the Hardware
the free end of each line
3cordConnect
to the appropriate network
interface jack.
Assembling System Phones
Desk Mounting (stand required for MLS-34D; optional for other system phones)
1
A) Plug one end of the handset
cord into the jack on the handset and
the other end into the small jack on the
left side of the base. If installing an
MLS-34D, go directly to step 2 (skip
1B). B) Plug one end of the phone
cord into the big jack on the bottom of
the phone. Push the cord into place
along the channel on the bottom of the
phone. If you want to raise the angle of
the phone, go to step 2 and install the
telephone stand. If not, go to step 3.
2
To install the telephone stand
(required for the MLS-34D), gently
place the phone upside down, with the
low end of the phone to your right.
Insert the tab on the narrow end of the
stand into the right slot on the bottom
of the phone. (For an MLS-34D
phone, feed the cord through the
stand and plug it in.) Then insert the
other tab into the left slot, pushing the
stand down and slightly inward until
the tab locks into place.
the plastic cover
3from A)theRemove
phone and place a labeled
button sheet on the phone so the
holes on the sheet fit over the buttons.
Carefully replace the plastic cover.
B) Slide the Quick Reference card
under the telephone.
NOTE: If you wall mount a display
phone, the display may be difficult to
read, so desk mounting is
recommended.
Wall Mounting (stand required for all system phones)
1
Reverse the plastic hook that sits in
the earpiece part of the handset cradle.
CAUTION:
Do not unscrew the bottom of the
phone. To do so will expose you
to a risk of electrical shock.
NOTE: Wall mounting instructions
apply to corded MLS-model phones
only. To wall mount an MLC-6 cordless
phone, follow the instructions in the
booklet provided with the phone.
install the telephone stand,
2gentlyToplace
the phone upside down
with the low end of the phone to your
right. Insert the tab on the narrow end
of the stand into the left slot on the
bottom of the phone. (For an
MLS-34D phone, feed the cord
through the stand and plug it in.)
Then insert the other tab into the right
slot, pushing the stand down and
slightly inward until the tab locks into
place.
3
Insert the phone cord through
the center of the stand and plug it into
the jack on the base of the phone,
then plug the other end into the
modular wall jack. Mount the phone
on the wall jack using the screw
keyholes on the base of the stand.
For proper mounting, the wall jack
must be an AT&T 630B connecting
block. Finally, connect the handset
cord as described in “Desk
Mounting,” step 1A above, and label
the button sheet as in step 3A above.
Installing the Hardware
2-9
Connecting and Testing Telephones
1
To connect a phone, plug the
modular telephone mounting cord into
a modular wall jack or directly into a
206 module extension jack. (If you are
connecting a standard phone and its
mounting cord is loose, use an AT&T
D2R mounting cord instead.)
To install two phones (or other devices)
on a single extension jack, see the
figure on page 2-3.
Test the telephone for proper
2operation.
To test the power and
lights on a system phone, press and
hold the [ # ] button for five seconds.
Before releasing the [ # ] button, lift the
handset. All lights should light, the
ringer should sound, and (on the
MLS-12D or MLS-34D phones only) a
test pattern should appear on the
display. (If not, call the Helpline at
1 800 628-2388.) Replace the
handset; the phone is now in normal
operating mode.
Connecting Paging and Music-on-Hold Devices
PAGE Jack
MUSIC ON HOLD
Jack
Volume Control
Paging System
(optional)
Paging System: To install an AT&T
paging system, insert the modular plug
for the paging system into the jack
labeled PAGE on the processor
module. Route the cord as for line and
extension cords, then connect it to the
loudspeaker paging system.
Audio Source
(optional)
Music-on-Hold Audio Source: A) To
connect an audio source, insert an
RCA phono plug into the MUSIC ON
HOLD jack on the primary processor
module. Route the cord as you did for
line and extension cords, and then
connect it to the audio source.
NOTE: Only the steps for connection to the control unit are provided here.
Follow the manufacturer’s directions for setting up and using your paging or
music-on-hold system.
2-10
Installing the Hardware
B) To adjust volume, first use a
flathead screwdriver to turn the
volume control on the processor
module counterclockwise to the
lowest setting, and then connect AC
power. Place a call on hold and listen
while adjusting the volume. If you do
not hear music at any setting, check
system programming procedure #602
(see Chapter 3).
Connecting MLS-CA24 Intercom Autodialers
One Autodialer
Power
Unit
Wall
Jack
1
To connect one Intercom
Autodialer to a system phone: A)
Unplug the phone’s modular telephone
cord from the jack on the bottom of the
phone and the wall jack, and save the
cord for step B. Then, plug one end of
the D8W cord, supplied with the
autodialer, into the phone. Route the
other end through the groove at the
back of the autodialer and plug it into
the OUT jack. B) Route one end of the
modular telephone cord through the
groove at the back of the autodialer
and plug it into the IN jack; plug the
other end into the wall jack for
extension 10 or 11.
In
Out
Power
2
A) Connect auxiliary power.
Connect one end of the power cord,
supplied with the autodialer, to the
POWER jack on the bottom of the
autodialer, routing it through the
groove as you did in step 1; plug the
other end into the modular jack of the
power supply unit. B) Plug the power
supply into the electrical outlet.
3
Arrange the autodialer(s) on your
desk next to the phone. Remove the
plastic cover from each autodialer
and place a labeled button sheet on
it, and then carefully replace the
plastic cover.
NOTE. If you have an MLS-12D
system phone, install its stand to
match the height of the autodialer.
See “Assembling System Phones”
earlier in this section.
NOTE: You can wall mount an
Intercom Autodialer to work next to a
wall-mounted system phone.
Two Autodialers
Wall Jack
Power
Unit
In
1
To wire two Intercom Autodialers to
a system phone: A) Connect the
phone to the first autodialer, following
the instructions in step 1A above (the
figure at the top of this page).
B) Using the second D8W cord,
connect the two autodialers together:
plug one end of the line cord into the IN
jack on the first autodialer, and plug the
other end into the OUT jack on the
second autodialer.
Out
Power
2
A) Using the modular telephone
cord, route one end through the
groove at the back of the second
autodialer and plug it into the IN jack;
plug the other end into the wall jack for
extension 10 or 11. B) Connect
auxiliary power using the instructions
in step 2 above (second power supply
is not needed). C) Arrange the
autodialers on the desk using the
instructions in step 3 above.
Installing the Hardware
2-11
Replacing a System Module
To replace a system module, first
disconnect the AC power cord from the
wall outlet, and then slide the control
unit cover off the backplane.
Place one hand on top of the module.
With the other hand, grip the plastic
bracket on the bottom front of the
module, and use the middle finger to
hold down the locking tab just below
the bracket. Slide the module straight
out, being careful not to strain the wires
connected to the module. (If there is
not enough slack in the wires, label and
disconnect them before removing the
module.)
Disconnect the wires from the old
module and plug them into the same
jacks on the new module. (Transfer the
wires one at a time to make sure that
you know where each wire goes.)
2-12
Installing the Hardware
Programming
3
Contents
Alphabetical List of Programming Procedures
Overview
3-1
■
Initial System Setup
Copy Settings
■ Changing Settings after Installation
Changing the System Clock
Adding New Lines
Adding New Extensions
3-2
3-2
3-3
3-3
3-3
3-3
System Programming
3-4
■
System Programming Options
3-ii
Dialing Restrictions and Permissions
Setting Up Groups of Extensions
Night Service
Setting Up Auxiliary Equipment
System Speed Dialing
■ System Programming Procedures
The Programming Overlays
System Programming Reference
System Speed Dial Programming Reference
3-4
3-4
3-8
3-10
3-11
3-12
3-13
3-13
3-16
3-20
Telephone Programming
3-21
Telephone Programming options
Automatic Line Selection
Line Ringing
Personal Speed Dialing
Programming Telephone Buttons
Programming a Receptionist’s Extension
Backup Programming Extension
■ Telephone Programming Procedures
Telephone Programming Reference
3-21
3-21
3-21
3-22
3-22
3-23
3-23
3-24
3-26
■
3-i
Alphabetical List of System and Telephone Programming Procedures
For information on a programming procedure, see the page cited in this table. System programming procedures are
identified by the procedure code following the procedure name (for example, #305 for Abbreviated Ringing).
Telephone programming procedures show only the procedure name (they have no code).
Procedure
Page
Procedure
Page
Abbreviated Ringing #305
3-17
Line Ringing
3-26
Allowed List Assignments #408
3-18
Line Selection, Automatic
3-26
Allowed Phone Number Lists #407
3-18
Lines, Number of #104
3-16
AA/VMS Extensions #607
3-19
Loudspeaker Paging
3-27
Auto Dialing
3-26
Message Light Off
3-27
Automatic Extension Privacy #304
3-17
Message Light On
3-27
Automatic Line Selection
3-26
Music On Hold #602
3-19
Call Forwarding
3-27
Night Service Button #503
3-19
Call Pickup
3-27
Night Service Group Extensions #504
3-19
Calling Group Extensions #502
3-19
Number of Lines #104
3-16
Conference Drop
3-27
Outgoing Call Restriction #401
3-18
Conference, Outside #109
3-16
Outside Conference #109
3-16
Copy Settings #399
3-17
Password, System #403
3-18
Date, System #101
3-16
Personal Speed Dial Numbers
3-26
Day, System #102
3-16
Group Pickup
3-27
Dial Mode #201
3-17
Pickup Group Extensions #501
3-19
Direct Line Pickup
3-27
Privacy
3-27
Disallowed List Assignment #405
3-18
Privacy, Automatic Extension #304
3-17
Disallowed Phone Number Lists #404
3-18
Recall
3-26
Display Language #303
3-17
Recall Timer Duration #107
3-16
Do Not Disturb
3-26
Reset #728
3-16
3-17
Doorphone 1 Extension #604
3-19
Restriction, Line Access #302
Doorphone 2 Extension #605
3-19
Restriction, Outgoing Call #401
3-18
Doorphone Alert Extensions #606
3-19
Ringing, Abbreviated #305
3-17
Drop, Conference
3-27
Ringing, Line
3-26
Emergency Phone Number List #406
3-18
Rotary Dialing Timeout #108
3-16
Extension Hunt Group
3-27
Save Number Redial
3-26
3-19
Exclusive Hold
3-26
SMDR Record Type #608
Fax Machine Extensions #601
3-19
SMDR Top of Page #609
3-19
Group Calling
3-27
Speed Dial Numbers, Personal
3-26
Group Paging
3-27
Speed Dial Numbers, System
3-20
Hold Disconnect Time #203
3-17
System Password #403
3-18
Hotline #603
3-19
System Speed Dial Numbers
3-20
Hunt Group Extensions #505
3-19
Time, System #103
3-16
Language, Display #303
3-17
Toll Call Prefix #402
3-18
Last Number Redial
3-27
Touch-Tone Enable
3-27
Line Access Restriction #302
3-17
Transfer Return Extension #306
3-17
Line Assignment #301
3-17
Transfer Return Rings #105
3-16
3-ii
Programming
Programming
3
Overview
After you install the system hardware as described in Chapter 2, you can
customize the system and individual telephones to meet the requirements of
your business. This chapter explains how to use programming to accomplish
that.
There are two types of programming:
■
System Programming allows you to customize the system to meet the
needs of your business. When the system is first installed, it uses
factory settings that reflect the most common settings, which you can
change as needed. The “System Programming Options” section in this
chapter explains your choices.
You can program the system from either extension 10 or 11. Because
an extension cannot be in program mode and handle calls at the same
time, this flexibility allows you to program from extension 11 (the
backup programming extension) while the receptionist at extension 10
(the primary programming extension) continues to handle calls. An
MLS-34D telephone is required for programming if your system has
any MLS-34D telephones; if not, you can use an MLS-12D.
■
Telephone Programming allows users to customize their telephones
to meet their individual needs; for example, users can program calling
features onto phone buttons, or Personal Speed Dial numbers that can
be used only at the extension. You can program individual telephones
either from extension 10 or 11 using an MLS-34D or MLS-12D phone
(called Centralized Telephone Programming), or from a user’s own
extension using a system phone (called Extension Programming).
Detailed descriptions and step-by-step programming instructions are in the
“System Programming” and “Telephone Programming” sections later in this
chapter. Brief summaries of all programming procedures are on the inside back
cover of this book.
Programming
3-1
Initial System Setup
After installing the control unit, you set up the system using a combination of
system and telephone programming procedures. However, before you
program, you need to:
■
Compile a list of system extensions, along with the type of phone at the
extension, and identify the lines to assign to each extension.
■
Determine how your company’s receptionist will cover calls so you can
choose line ringing options for all employees (for advice see
“Programming a Receptionist’s Phone” later in this chapter).
■
Consider other programming options, such as Line Access Restriction, or
Outgoing Call Restriction (for advice see “System Programming Options”
later in this chapter).
Once you know how you want the system to work and the information is
recorded in the System Planner (available separately), you can program.
The programming procedures* you are most likely to use initially include:
■
System Date (#101), System Day (#102), and System Time (#103) to
set the current date, day and time.
■
Dial Mode (#201) to identify any rotary lines you may have in your phone
system.
■
Line Assignment (#301) to assign individual lines to specific extensions.
■
Line Ringing (Centralized Telephone Programming) to specify when
each available line will start ringing at an extension.
■
Line Access Restriction (#302) to limit an extension’s access to each
line.
■
Procedures to identify extensions with fax machines (#601), doorphones
(#604–#606), or automated attendants (#607).
Other programming procedures are optional, but strongly recommended to
make the most of your investment. (See “System Programming Options” and
“Telephone Programming Options” later in this chapter for details.)
Copy Settings
The recommended way to set up your system is to program one extension for
each type of phone in the system, and then use Copy Settings (#399) to
program other phones of the same type, thereby saving the time it would take to
program them individually. For example, you can program one MLS-12D phone
and then copy its settings to any other extensions that have MLS-12D phones.
(See page 3-17 for a list of the programmed settings that are copied.)
*
3-2
System Programming procedures are identified by a code (# and three digits); Telephone Programming
procedures are not identified by a code.
Programming
Changing Settings after Installation
As your business grows or changes, you will probably need to change the way
your system was originally programmed. Here are some examples:
Changing the System Clock
You may need to change or reset the system clock for daylight saving time, after
a prolonged power failure, or after a complete system reset. To change the
system clock, use the following procedures:
■
System Date (#101) to set the month, day, and year.
■
System Day (#102) to set the day of the week.
■
System Time (#103) to set the hour.
Adding New Lines
If you add an outside line to your system after installation, use one or more of the
following procedures:
■
Dial Mode (#201) to identify the new line as rotary or touch-tone.
■
Line Assignment (#301) to assign the line to specific extensions.
■
Line Ringing (Centralized Telephone Programming) to specify when
the line will start ringing at each extension that has the line.
■
Line Access Restriction (#302) to limit an extension’s access to it.
NOTE:
Do not use the Number of Lines (#104) programming procedure if you add new
lines to the system because the procedure changes Line Access Restriction
(#302), Automatic Line Selection, Line Ringing, and Hold Disconnect Time
(#203) for existing lines back to factory settings.
Adding New Extensions
If you add an extension to your system after installation, use one or more of the
following procedures. Note that you can use Copy Settings (#399) to copy the
settings of an existing extension to the new extension.
■
Line Assignment (#301) to assign specific lines to the extension.
■
Line Access Restriction (#302) to restrict the extension’s access to a
line for placing or receiving calls.
■
Display Language (#303) to specify the language (English, French, or
Spanish) to appear on a system display phone.
■
Automatic Extension Privacy (#304) to prevent other extensions with
the same line from joining a call at the extension. This feature is also
useful for extensions connected to a modem, fax, or credit card
scanner—any device whose function can be disrupted by someone
trying to join it. (To program Privacy onto a button of a system phone,
so Privacy can be manually turned on and off, see “Telephone
Programming Procedures” at the end of this chapter.)
Programming
3-3
■
Outgoing Call Restriction (#401) to prevent the extension from
making certain types of outgoing calls (on all system lines).
■
Disallowed List Assignment (#405) to assign one or more Disallowed
Phone Number Lists to the extension. Use the Disallowed Phone
Number Lists (#404) procedure to compile the lists of outside numbers
that extensions cannot dial.
■
Allowed List Assignment (#408) to assign an Allowed Phone Number
List to the extension. Use the Allowed Phone Number Lists (#407)
procedure to compile a list of outside numbers that extensions can dial.
■
Group Assignment to place the new extension in Pickup Groups
(#501), Calling Groups (#502), the Night Service Group (#504), or Hunt
Groups (#505).
■
Auxiliary Equipment Extensions to identify the new extension as a
fax machine (#601), a doorphone (#604-# 606), or an automated
attendant (#607).
■
Automatic Line Selection (Centralized Telephone Programming) to
specify the order in which the system tries to select an available line
(intercom or outside) for an outgoing call, when the user lifts the
handset or presses [Spkr] to make a call without first selecting a
specific line button.
■
Line Ringing (Centralized Telephone Programming) to specify when
each outside line on the extension should start ringing.
System Programming
System Programming Options
This section explains how you can set up your system to operate most
efficiently, taking into account your company’s telephone service, personnel,
and equipment, as well as the special needs of particular departments.
Dialing Restrictions and Permissions
The system has several procedures for restricting telephone use, and several for
overriding those restrictions. You can use any combination of these procedures
to design a system that meets your needs. Refer to Table 3-1 at the end of this
section for a summary of available dialing restrictions and permissions.
NOTE:
While procedures that restrict dialing are very effective, absolute protection
against misuse cannot be guaranteed. System phones give more protection
than standard phones. Therefore, we strongly recommend that you install
system phones where restricting phone use is important.
3-4
Programming
Restricting Access to Outside Lines
A user can access a line either by pressing a button on the phone or by dialing
a feature code (Direct Line Pickup). If you do not want a user to access a
specific line, use Line Access Restriction (#302) to control an extension’s
access to a certain line. For example, you may want a secretary to answer calls
on a manager’s line, but not to make any outgoing calls on the line; in this case
you can assign the manager’s line to the secretary’s extension and restrict it to
“incoming only.” In addition, you may want to make sure no one else can join
the manager’s line using Direct Line Pickup. To do this, assign “no access” to
that line for all other extensions in the system. The following settings for Line
Access Restriction are available:
■
No restriction.
■
Outgoing only. The extension cannot receive calls on the line (except
transferred calls), but can make outgoing calls.
■
Incoming only. The extension can receive but not make calls on the line.
If you restrict a line on an extension to incoming calls only, the user
cannot select that line to dial out.
■
No access. The extension can see the status of the line (by looking at the
lights), join a call, and pick up a transferred or held call. However, the
extension cannot make or receive calls on the line.
NOTE:
The Line Access Restriction (#302) procedure controls an extension’s access to
an outside line. Once an extension is on an outside line, what it can dial is
controlled by Outgoing Call Restriction and Disallowed Phone Number Lists, an
explained in the next section.
Controlling Calls on Outside Lines
When an extension is allowed access to an outside line, you can use the
following procedures to control calling:
■
■
Outgoing Call Restriction (#401) controls calling for all lines available on
an extension. You have the following choices:
■
No restriction allows long distance, local, and inside calling.
■
Local only allows local and inside calling only (make sure the Toll Call
Prefix is set properly, using procedure #402).
■
Inside only allows intercom calls only.
Disallowed Phone Number Lists (#404) creates lists of numbers that
cannot be dialed. The numbers on a Disallowed List can be entire
telephone numbers, or numbers of a certain type (such as all numbers in
a particular area code). You can store as many as four different lists of up
to 10 numbers each.
After you create the Disallowed Phone Number List(s), use the
Disallowed List Assignment (#405) procedure to assign one or more of
the lists to a specific extension. When a Disallowed Phone Number List
is assigned to an extension, the list applies to all the lines the
extension has access to.
Programming
3-5
■
Night Service causes after-hours calls to ring immediately at the
extensions in the Night Service Group, regardless of Line Ringing
during normal day operation. If you define a System Password, turning
Night Service on also restricts outside calling by all extensions in the
Night Service Group. See page 3-10 for details on Night Service.
Overriding Dialing Restrictions
The following programming procedures provide ways to override all dialing
restrictions, except those imposed by Line Access Restriction (#302):
■
Emergency Phone Number List (#406) defines a list of up to ten
numbers that can be dialed from any extension in the system (if the
extension has access to an outside line). A typical number is 911.
■
Marked System Speed Dial Numbers can be dialed from any
extension with access to an outside line. System Speed Dial numbers
are outside telephone numbers that a user can dial automatically by
pressing [ Feature ] (or [ # ] a standard phone), followed by a two-digit
code. “Marking” a System Speed Dial number lets any user in the
system dial it, overriding any dialing restrictions for the extension.
■
System Password (#403) creates a password that, when entered at
any MLS-model phone, overrides dialing restrictions for the duration of
a call. This means that a person who knows the password can make a
call from a restricted extension, as long as the extension has access to
an outside line. If you define a System Password, turning on Night
Service also restricts outside calling for the Night Service Group. See
page 3-10 for details on Night Service.
You can use the following procedure to override all dialing restrictions, except
Line Access Restriction and Night Service with a System Password:
■
Allowed Phone Number Lists (#407) allows you to create lists of
numbers that specific extensions are allowed to dial. Even if an
extension’s settings for Outgoing Call Restriction and Disallowed
Phone numbers would normally prevent the extension from dialing a
number, defining the number as an Allowed Phone number lets the
extension dial it. (For example, if you put 900 numbers on a
Disallowed List but want users to be able to call a specific 900
technical support hotline, put that number in an Allowed List.)
The system stores as many as four different Allowed Lists of up to 10
numbers each. After creating Allowed Lists, use the Allowed List
Assignment (#408) procedure to assign one or more of the lists to a
specific extension.
Users can always place and receive intercom calls and can always receive
transferred calls (even on outside lines not assigned to an extension),
regardless of the dialing restrictions placed on their extensions.
NOTE:
A variety of factors influence the effectiveness of dialing restrictions. Avoid
putting 800 numbers in your Emergency List. If you need to allow restricted
users to dial 800 numbers, put those numbers in an Allowed List.
3-6
Programming
Summary
Table 3-1 summarizes the available dialing restrictions and permissions,
showing how they can be combined in a variety of ways to customize an
extension’s dialing privileges.
Table 3-1. Dialing Restrictions and Permissions
Type of
Restrictions or
Permissions for
the Extension
Settings that
restrict an
extension’s
access to a
specific line
Can receive
and place
intercom
(inside) calls
only
No outside lines*
“assigned”
Cannot use a
specific outside
line
Outside line “not
assigned”
Can only
monitor call
activity and
pick up held
calls on a
specific line
Can only
receive calls on
a specific line
Can place
outgoing calls
only on a
specific line
Settings that
restrict an
extension’s
dialing once
it gets an
outside line
Setting for Line
Assignment
(#301)
Setting for
Line Access
Restriction
(#302)
—
Setting for
Outgong Call
Restriction
(#401)
“Inside only”
Setting for
Disallowed Phone
Number List
(#404)
—
Example: Clerks in a supermarket can call the service desk to check prices, but
they cannot make outgoing calls, except for emergency numbers.
—
“No access” for
that line
—
Example: On an 8-line system, all phones get lines 1–7; the fax machine
extension gets line 8. Line 8 is removed from all other extensions, to keep the
line free for the fax machine.
—
—
“No access” for
Outside line
“assigned”
that line
Example: The receptionist’s phone has the boss’ private line, so the receptionist
can see when the boss is on the line and can pick up calls the boss has put on
hold.
—
—
Example: A line is only used for taking sales orders.
—
“Outgoing only”
Outside line* may
for that line
be “assigned”
—
Outside line
“assigned”
“Incoming only”
for that line
Example: A line is only used for telemarketing.
Can place
intercom and
local calls only
(and can
answer any
call)
Outside line* may
be “assigned”
Can place
intercom, local
and longdistance calls
(and can
answer any
call)
Outside line* may
be “assigned”
“No restriction”
“Local only”
Any local
numbers the
extension should
not dial
Example: An extension in the lobby permits visitors to make local and intercom
calls, but they are prevented from making long-distance calls.
“No restriction”
“No restriction”
Any local and
long-distance
numbers the
extension should
not dial
Example: An employee can make any type of call on lines appearing on his or
her phone, except calls to foreign countries and “900” numbers.
* If a line is not assigned to the extension, a user can use Direct Line Pickup to access the line.
Emergency numbers, Marked System Speed Dial numbers, Allowed Phone numbers, and numbers
dialed using the System Password override all dialing restrictions if a user has access to an outside
line to place the call.
Programming
3-7
Setting Up Groups of Extensions
You can set up four types of extension groups:
■
Pickup Groups that let any user in the system answer outside calls for
any extension in a group
■
Calling Groups that let users ring or page all extensions in a group
simultaneously
■
Extension Hunt Groups that allow users to ring or page the first
available extension in a group
■
Night Service Group that lets extensions in the group receive calls
after hours.
Pickup Groups
The system can have up to four Pickup Groups. The Pickup Group feature
allows any outside call ringing at an extension in a group to be answered from
any other extension in the system by dialing a special code. (Intercom or
transferred calls are not picked up.) In other words, when an outside call rings
at an extension that is in a Pickup Group, any extension in the system can pick
up (answer) the call, without knowing which extension is ringing and without
being in the same Pickup Group.
Here are some useful applications for the Pickup Group feature, followed by an
example to show how it is used:
■
Put all system extensions in a Pickup Group (except the boss’s private
extension), so anyone on the system can answer a ringing line (except
the boss’s).
■
Put the extensions of people who work near each other and who can
hear each other’s phone ring, but who don’t have each other’s lines on
their phones, in a Pickup Group. This way they can cover each other’s
calls without knowing specifically which phone is ringing.
Example: A group of typists work in a large room separated by cubicles, and all
their extensions are in Pickup Group 1. When a typist leaves the room and the
typist’s phone rings, anyone else in the system who can hear the line ring can
pick it up, simply by dialing the Pickup Group dial code for that group ([ Intercom ]
[ 6 ] [ 6 ] [ 1 ].
Pickup Group Extensions (#501) assigns extensions to the Pickup Groups.
Calling Groups
The system can have up to four Calling Groups. The Calling Group feature
allows a user to ring or page an entire group of extensions simultaneously.
Once an extension answers, the ringing or paging stops at the other extensions
in the group. (Calls cannot be transferred to the Calling Groups.)
Here are some useful applications for this feature:
■
3-8
Group page employees for general announcements; this feature is an
inexpensive alternative to a paging system. (Remember to install
MLS-model system phones, which have built-in speakers, where you
want employees to hear announcements,)
Programming
■
Put the extensions of people with similar responsibilities in a Calling
Group, so when a caller needs to talk with anyone in the group, the
person simply dials a code instead of having to place separate
intercom calls.
Example: A car dealership puts all extensions for the sales staff into Calling
Group 1. To talk to any salesperson, the sales manager simply places a ringing
intercom call to the group by dialing the Calling Group dial code for that group
([ Intercom ] [ 7 ] [ 1 ]). All the phones in the group ring, and the sales manager is
connected to the first salesperson to answer. (Alternatively, the sales manager
can page (voice signal) the group through the speakers of their system phones
by dialing [ Intercom ] [ * ] [ 7 ] [ 1 ] instead.)
Calling Group Extensions (#502) assigns extensions to the Calling Groups.
Exclude extensions with fax machines, hotline phones, doorphones, or
automated attendants from Calling Groups.
Extension Hunt Groups
You can create up to six Hunt Groups. The Extension Hunt Group feature allows
extensions to share call volume. Extensions in the Hunt Group receive intercom
calls in succession. This means when an intercom call is placed to the Hunt
Group, the system rings the first available (non-busy) extension in the group,
passing over busy extensions in a circular hunt. After an extension receives a
Hunt Group call, the next call to the Hunt Group will not ring at that extension
unless all the other extensions in the group are busy.
The intercom call to the Hunt Group can be a direct extension-to-Hunt Group
call, but more typically it is an outside call that is transferred to the Hunt Group.
Therefore, an outside call answered by an operator or receptionist, or by an
automated attendant, can be transferred to a Hunt Group.
IMPORTANT:
If your extension is in a Hunt Group, turn on Do Not Disturb when you leave your
desk. This way, if your extension receives a Hunt Group call while you are gone,
the system will direct it to the next available extension in the Group; otherwise,
the call will ring until the system returns it to the extension that transferred it.
Here are some useful applications for a Hunt Group:
■
Place the extensions of employees who work in a department sharing
calls, such as a customer service group, in a Hunt Group so that when
a call comes in to the receptionist or to the automated attendant it may
be transferred to the next available extension. This alleviates the
problem of one employee receiving most of the calls.
■
Place extensions of employees of a particular department in a Hunt
Group and program the group as a route for an automated attendant.
Example: A mail-order company assigns the extensions of its sales
representatives to a Hunt Group, so when a call comes in to the receptionist or
to the automated attendant, it may be transferred to the first available extension
in the group.
Hunt Group Extensions (#505) assigns up to 48 extensions to each Hunt
Group.
Programming
3-9
Night Service
The Night Service feature allows you to change how a group of extensions
operates after normal business hours. When Night Service is turned on, all
incoming calls will ring immediately at the extensions in the Night Service
Group, even if Line Ringing for those extensions is set for “delayed ring” or “no
ring” during normal daytime use.
Example: In a real estate office, all calls normally come through a receptionist.
The receptionist goes home at 5:00 in the evening, but some agents work later.
At 5:00, the receptionist turns on Night Service, so all phones in the Night
Service Group ring immediately when a call comes in.
Three procedures are used to program Night Service:
■
Night Service Button (#503) programs the Night Service On/Off feature
onto a specific button on the system display phone at extension 10 only.
Figure 3-1 shows the factory-set location of the button; the button can be
assigned to a different button using this procedure. Press the button to
turn Night Service on or off.
■
Night Service Group (#504) assigns extensions to the Night Service
Group.
■
System Password (#403) (optional) identifies the System Password. If a
password is programmed, you must enter it to turn Night Service on or
off. If Night Service is on and a password has been programmed, users
at extensions in the Night Service Group must enter the System Password
before dialing outside telephone numbers (except Emergency numbers
and Marked System Speed Dial numbers).
MLS-34D
MLS-12D
Night Service
Button
(Ext. 10 only)
Figure 3-1. Location of Night Service Button (Factory Setting)
3-10
Programming
Setting Up Auxiliary Equipment
In addition to telephones, your system can include fax machines, answering
machines, automated attendants, modems, doorphones, loudspeaker paging
systems, and other auxiliary equipment.
The following programming procedures help you manage auxiliary equipment:
■
Fax Machine Extensions (#601) lets you identify an extension on
which a fax machine is installed. If you also program that extension
number on a button on a system telephone, and the button has a light,
the button will show the status of the fax machine when the fax
machine is in use, is returning a transferred call, or needs paper.
To prevent other extensions from interrupting a fax transmission,
program the fax extension for Automatic Extension Privacy (#304).
See Chapter 5, “Using Auxiliary Equipment,” for more details on
setting up and using fax machines.
■
Music on Hold (#602) activates or deactivates the MUSIC ON HOLD
jack on the primary processor module.
■
Hotline (#603) allows you to identify Hotline extensions, so that when a
person lifts the handset of the Hotline phone, a predetermined
extension automatically rings. Even the loudspeaker paging system
can be designated as a hotline destination so that the hotline phone
can be used to make announcements over the loudspeaker. A hotline
phone must be a standard touch-tone or rotary phone, not a system
phone.
Example: A supermarket installs a Hotline phone at its meat counter.
When a customer uses the Hotline phone, the butcher’s phone rings.
(Alternatively, if the loudspeaker paging system is selected as the
Hotline destination, a sales clerk could request a “price check” over
the loudspeaker by simply lifting the handset.)
When programming a Hotline extension, you should also perform
these procedures:
■
Automatic Line Selection to program the phone at the Hotline
extension as “Intercom only. ”
■
■
Line Assignment (#301) to make sure that no outside lines are
assigned to the Hotline extension.
Doorphone Extensions (#604 and #605) identifies the extensions on
which doorphones are installed. Doorphone Alert Extensions (#606)
identifies the extensions (up to five) that ring when the button on a
doorphone is pressed. (If the alerting extension has a system phone,
the doorphone ring will be a distinctive ding-dong ring to distinguish it
from regular calls.) A single extension cannot be both a doorphone
and a Hotline phone.
Programming
3-11
■
AA/VMS Extensions (#607) identifies extensions on which you have
installed an automated attendant. Automated attendants answer calls
and route them to the appropriate extension based on caller
responses to a recorded announcement. Also, use Transfer Return
Extension (#306) to identify the extension to which the call should be
routed if the destination extension does not answer.
■
SMDR Record Type (#608) specifies the type of calls that you want to
record for call reporting; “1” records all calls (the factory setting) and
“2” records outgoing calls only, Top of Page (#609) notifies the
system that the printer has been manually adusted to the top of a new
page by a user; the system responds by printing out a new header. (If
Top of Page is not used after the printer has been adjusted, the report
page header may print in the middle of the page.)
System Speed Dialing
You can program frequently dialed phone numbers—such as suppliers, repair
services, customers, or other business associates—so that all users in the
system can dial them by pressing three buttons: [ Feature ] (or [ # ] on a standard
phone) plus a two-digit code. The following notes apply to System Speed Dial
numbers:
■
System Speed Dial numbers are stored in the system’s memory, so
any extension can dial them.
■
The system can have a maximum of 60 System Speed Dial numbers
(dial codes 20–79).
■
System Speed Dial numbers must be programmed from extension 10
or 11.
■
A System Speed Dial number can be marked so that it overrides any
dialing restrictions an extension may have.
Appendix A provides a form on which to record Speed Dial numbers. Each user
should get a copy of that form with all the numbers listed.
Frequently dialed numbers can also be programmed onto an unused button on
a system phone for even faster one-touch dialing (see “Programming Telephone
Buttons” later in this chapter).
NOTE:
Personal Speed Dial numbers can also be programmed for individual
extensions. See “Personal Speed Dialing, ” later in this chapter, for more
information.
3-12
Programming
System Programming Procedures
System Programming requires an MLS-34D or MLS-12D phone at extension 10
or extension 11, with a programming overlay placed over the phone’s dial pad.
System Programming procedures are identified by # and a three-digit code (for
example, System Date is #101).
In general, you can program the system in one of two ways:
■
Direct Method. With this method, you access a programming
procedure directly by dialing the code for that procedure. This
method is best when you are using only a few procedures during a
programming session and know the codes.
■
Cycle Method. With this method, you cycle through the procedures in
numerical order by pressing [ Next Procedure ] or [ Prev Procedure ] (see the
programming overlays on the next two pages). This method is best for
programming the system for the first time or when changing a series of
related settings.
Step-by-step instructions for using each procedure are given in “System
Programming Reference,” starting on page 3-16.
NOTE:
You can be talking on the phone while you program. This is useful if you need
to talk with someone at the AT&T Helpline about programming. However, you
must call before you enter programming mode, and you must use the handset to
talk, not the speaker and microphone.
The Programming Overlays
During System Programming, the normal functions of several buttons on the
display phone at extension 10 or 11 change. For example, the left [ Intercom ]
button becomes [ System Program ], the button used to enter programming mode.
To identify these buttons while programming, place the appropriate
programming overlay provided with the system on the dial pad of the phone at
extension 10 or 11. Figures 3-2 and 3-3 show the programming overlays for the
MLS-34D and MLS-12D phones, and explain what the special buttons do while
programming.
Programming
3-13
Figure 3-2. Programming Overlay for MLS-34D Phone
3-14
Programming
Figure 3-3. Programming Overlay for MLS-12D Phone
Programming
3-15
System Programming Reference
System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System
Programming to set up dialing restrictions, define groups, and set up optional equipment.
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO START SYSTEM PROGRAMMING TO USE A SPECIFIC PROCEDURE
DIAL [ # ] and the three-digit procedure code
Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ System Program ]
PRESS [
System Program
]
TO END SYSTEM PROGRAMMING
PRESS [ Feature ] [ 0 ] [ 0 ]
TO CYCLE THROUGH SYSTEM PROGRAMMING
PROCEDURES
PRESS [
TO CYCLE THROUGH AVAILABLE
SETTINGS
PRESS [
Next Data
] or [ Prev Data ]
TO RETURN TO FACTORY SETTING
PRESS [ Remove ]
] or [ Prev Procedure ]
NOTE: Procedures #399, #609, and #728—shown
below in dashed boxes—are skipped when cycling
Next Procedure
SYSTEM
SYSTEM DATE
Sets the month, day, and year to appear on
system display phones (MLS-34D and
MLS-12D). Include leading zeroes for
single-digit months or days (for example,
January 3, 1992, is entered as 010392).
TRANSFER RETURN RINGS
For all system extensions, defines the
number of times transferred calls ring
before returning to the extension that
transferred the call (or to a programmed
Transfer Return Extension, #306).
DIAL #101
NOTE: For fax, answering machine, or
auto attendant extensions, set this
number to be greater than the ring delay
for the device, to prevent calls from being
returned before the device answers.
DIAL the date in MMDDYY form
SYSTEM DAY
Sets the day of the week to appear on
system display phones (MLS-34D and
MLS-12D).
DIAL #102
DIAL
1=
2=
3=
4=
5=
6=
7=
Sunday ✔
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
SYSTEM TIME
Sets the time to appear on system display
phones (MLS-34D and MLS-12D). Enter
four digits in 24-hour military notation, from
0000 for 12 midnight to 2359 for 11:59 p.m.
(for example, 8:15 a.m. = 0815). System
displays times as a.m. or p.m.
DlAL #103
DIAL the time in HHMM form
NUMBER OF LINES
Use only when first setting up the system,
to assign the same number of outside
lines to all extensions. (For example,
entering 06 means that all extensions are
assigned lines 1–6.)
DIAL #105
DIAL one digit for the number of rings
before the call returns (0 to 9)
✔ = 4 rings
0 rings = no return
RECALL TIMER DURATION
The Recall feature sends a timed signal
(switchhook flash) to your local phone
company. This setting changes the length
of the signal in 25-millisecond (msec)
increments. (For example, 01 = 25 msec,
80 = 2000 msec.)
Factory setting is correct for most PBX
systems. Change the factory setting only
if:
● using Recall drops calls (shorten the
time).
● using Recall has no effect—i.e., no
dial tone (lengthen the time).
DIAL #107
DIAL two digits to set the length of a
switchook flash (01 to 80)
✔ = 18 (450 msec)
DIAL #104
DIAL two digits for the number of outside
lines in the system (01 to 24)
✔ 2 per 206 module plus 4 per 400
module
IMPORTANT: Do not use this
procedure if you add lines to the system
after initial setup because it changes
Line Access Restriction (#302),
Automatic Line Selection, Line Ringing,
and Hold Disconnect Time (#203) for
existing lines lines back to factory
settings. To change line assignments
without affecting other settings, use Line
Assignment (#301).
3-16
Programming
✔ = Factory Setting
ROTARY DIALING TIMEOUT
Change the factory setting only if you
have trouble calling out on rotary lines
with standard touch-tone phones. (For
example, if users dial slowly and calls are
not completed or are connected to wrong
numbers, lengthen the timeout.) Use only
if the Dial Mode (#201) for at least one line
is set to “rotary.”
DIAL #108
DIAL
1 = 4 seconds
2 = 8 seconds ✔
3 = 12 seconds
OUTSIDE CONFERENCE
Determines whether users can include
more than one outside party in a conference call (affects all system users).
DIAL #109
DIAL 1 = Allowed ✔
2 = Disallowed
SYSTEM RESET – PROGRAMMING
SAVED
IMPORTANT: Using this procedure
disconnects any active calls but retains
system settings. Use it only if the system
fails to function correctly after a power
failure or down period.
DIAL #728
EXTENSIONS
LINES
DIAL MODE
Identifies individual lines as touch-tone or
rotary. You may also need to adjust the
Rotary Dialing Timeout (#108).
DIAL #201
DIAL a line number
DIAL
1 = Touch-Tone ✔
2 = Rotary
PRESS [
Next Item
] to program another line
HOLD DISCONNECT TIME
Determines the signal that the system uses
to detect when a caller on hold hangs up.
Change the setting to “long” if the system
disconnects callers on hold before they
hang up, or to “short” if users get dial tone
when trying to retrieve calls left on hold.
DIAL #203
DIAL a Iine number
1 = Long (450 msec) ✔
2 = Short (50 msec)
PRESS [
Next Item
] to program another line
✔ = Factory Setting
LINE ASSIGNMENT
Assigns the outside lines that are available
at an extension, in consecutive order. The
order of line assignment is from left to right,
starting with the bottom row of line buttons
on a system phone. To put the lines in a
different order, first use this procedure to
remove all assigned lines; then assign
lines in the desired order.
DIAL #301
DIAL an extension number
A red light appears next to each line
button that has a line assigned.
To remove all existing line assignments, press [ Remove ] before
selecting a Iine.
DIAL a line number (01 to 24)
If that line is currently assigned, a
green light will appear next to the
button it is assigned to.
DIAL 1 = Assigned ✔
2 = Not Assigned
3 = Select Button and then press
a line button to assign the line
to that button
If you use option 3 after a line has been
assigned, the line moves from the old
button to the new button you select.
PRESS [ Next Item ] to program another line
for this extension
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new extension number, and repeat
above steps
NOTE: Use the Line Ringing procedure
on page 3-26 to identify when each outside
line should start ringing at an extension.
AUTOMATIC EXTENSION PRIVACY
Prevents other extensions with the same
line from joining calls. You can also use
this procedure to prevent users from
interrupting calls on an extension with a
fax machine or modem. Privacy can also
be programmed on a button for manual
use (see page 3-27).
DIAL #304
DIAL an extension number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
extension
ABBREVIATED RINGING
Determines how incoming calls ring at an
extension when the extension is busy on
another call. If Abbreviated Ringing is on
and you are busy on a call, the call rings
once; the green button for the line
continues to flash until you answer the call
or the caller hangs up.
DIAL #305
DIAL an extension number
DIAL
1 = Active (1 ring) ✔
2 = Not Active (repeated ringing)
PRESS [
Next Item
] to program another ext.
TRANSFER RETURN EXTENSION
Identifies where transferred calls should
go if the extension receiving the transfer
does not answer. (Useful for extensions
with automated attendants, so the caller
only hears the device’s greeting once.)
DIAL #306
DIAL an extension number
LINE ACCESS RESTRICTION
Restricts calling on individual lines. Make
sure to restrict lines even if they are not
assigned to the extension so they cannot
be accessed by dialing the Direct Line
Pickup code
DIAL #302
DIAL an extension number
DIAL a line number
DIAL 1 = No Restriction ✔
2 = Outgoing Only
3 = Incoming Only
4 = No Access (line appears on
button, but you can use line
only to pick up a transferred or
held call)
PRESS [ Next Item ] to program another line
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new extension number, and repeat
above steps
DISPLAY LANGUAGE
Identifies the language display messages
will appear in, if the extension has an MLS34D or MLS-12D phone.
DIAL #303
DIAL an extension number
DIAL 1 = English ✔
2 = Spanish
3 = French
PRESS [ Next Item ] to program another
extension
DIAL number of the extension to which call
should return if not answered
✔ = Extension transferring call
PRESS [
Next Item
] to program another ext.
COPY SETTINGS
Copies all of the following settings from
one extension to another:
#301 Line Assignment
#302 Line Access Restriction
#303 Display Language
#304 Automatic Extension Privacy
#305 Abbreviated Ringing
#401 Outgoing Call Restriction
#405 Disallowed List Assignment
#408 Allowed List Assignment
#501 Pickup Group Extensions
#502 Calling Group Extensions
#504 Night Service Group Extensions
#505 Hunt Group Extensions
#601 Fax Machine Extensions
#607 AA/VMS Extensions
Automatic Line Selection
Line Ringing
DIAL #399
DIAL a source extension number
DIAL target extension numbers
Programming
3-17
System Programming Reference
System Programming changes settings for the system as a whole, or for individual lines or extensions. You can also use System
Programming to set up dialing restrictions, define groups, and set up optional equipment.
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO START SYSTEM PROGRAMMING
TO USE A SPECIFIC PROCEDURE
PRESS [ Feature ] [ 0 ] [ 0 ]
DIAL [
PRESS [
System Program
PRESS [ System
Program
#
] and the three-digit procedure code
]
Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date
]
TO CYCLE THROUGH SYSTEM PROGRAMMING
PROCEDURES
TO END SYSTEM PROGRAMMING
PRESS [ Feature ] [ 0 ] [ 0 ]
TO CYCLE THROUGH AVAILABLE
SETTINGS
PRESS [ Next
Data
] or [ Prev
Data
]
TO RETURN TO FACTORY SETTING
PRESS [
Remove
]
PRESS [ Next Procedure ] or [ Prev Procedure ]
NOTE: Procedures #399, #609, and #728—shown
below in dashed boxes—are skipped when cycling
DIALING RESTRICTIONS AND PERMISSIONS
OUTGOING CALL RESTRICTION
Restricts calling on all lines at an extension.
NOTE: Emergency numbers, Marked
System Speed Dial numbers, and Allowed
List numbers override call restrictions; a
user can also enter the system password to
override restrictions.
DIAL #401
DIAL an extension number
1 = No Restriction ✔
DIAL
2 = Inside (intercom) Only
3 = Local (intercom and local) Only
PRESS [ Next Item ] to program another extension
TOLL CALL PREFIX
Indicates whether users must dial a 0 or 1
to make a long-distance call
DIAL #402
1 = 0/1 plus Area Code and
DIAL
Number ✔
2 = Area Code and Number Only
SYSTEM PASSWORD
Defines a 4-digit password. Users can
enter it to override dialing restrictions. If a
password is defined, users in the Night
Service Group must enter it to make
outgoing calls (other than Emergency
numbers and Marked System Speed Dial
numbers) when Night Service is on.
DIAL #403
DIAL 4 digits to set the password
✔ = Factory Setting
DISALLOWED PHONE NUMBER LISTS
Creates up to 4 lists of telephone numbers
that users cannot dial (up to 10 numbers per
list). Use proacedure #405 to assign lists to
extensions.
DIAL #404
DIAL a list number (1 to 4)
DIAL a list entry (01 to 10)
To add entry:
DIAL the phone number (up to 12 digits)
PRESS [ Enter ]
NOTE: For instructions on entering phone
numbers, see "Entering Telephone Numbers
in Lists" (see box, bottom left).
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to select another list entry
To program another list:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a new
list number, and repeat above steps
DISALLOWED LIST ASSIGNMENT
Assigns one or Disallowed Lists to an
extension.
DIAL #405
DIAL an extension number
DIAL a list number
DIAL 1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another list
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new extension number, and repeat above
steps
Entering Telephone Numbers in Lists
TYPE OF TELEPHONE
NUMBER(S)
Full Telephone Number
Examples: 555-5678
411
All Numbers in an Area Code
Example: 900 numbers
All Numbers in an Exchange
Example: 976 exchange
(! = wild card,
see note below)
LIST ENTRIES REQUIRED
. . . if you dial 0 or 1
for long distance calls
555-5678
411
1900
0900
976
1!0!976
1!1!976
0!0!976
0!1!976
1976
0976
011
. . . if you just dial
area code and number
555-5678
411
900
0900
976
!0!976
!1!976
International Numbers
011
(011 prefix)
NOTE: You can enter the wild card character ! by pressing Wild (the [ Hold ] button on
your system phone) This character represents any single character in a phone number.
3-18
Programming
EMERGENCY PHONE NUMBER LIST
Creates a list of up to 10 telephone
numbers that all users can dial regardless
of dialing restrictions.
DIAL #406
DIAL a list entry (01 to 10)
To add entry:
DIAL the telephone number (up to 12
digits)
PRESS [ Enter ]
NOTE: For instructions on entering phone
numbers, see “Entering Telephone
Numbers in Lists” (see box, bottom left).
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to program another list
entry
ALLOWED PHONE NUMBER LISTS
Creates up to 4 lists of telephone numbers
that users can dial regardless of dialing
restrictions (up to 10 numbers per list). Lists
must also be assigned to extensions using
procedure #408.
DIAL #407
DIAL a list number (1 to 4)
DIAL a list entry (01 to 10)
To add entry:
DIAL the telephone number (up to 12
digits)
PRESS [ Enter ]
NOTE: For instructions on entering phone
numbers, see “Entering Telephone
Numbers in Lists” (see box, bottom left).
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to select another list entry
To program another list:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new list number, and repeat above
steps
ALLOWED LIST ASSIGNMENT
Assigns one or more Allowed Lists to an
extension.
DIAL #408
DIAL an extension number
DIAL a list number
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to select another list
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new extension number, and repeat
above steps
GROUPS
PICKUP GROUP EXTENSIONS
Assigns extensions to a Pickup Group,
Outside calls to a Pickup Group can be
picked up by any user in the system.
DIAL #501
DIAL a group number (1 to 4)
DIAL an extension number
1 = Assigned to group
DIAL
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another extension
To program another group:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new group number, and repeat above
steps
CALLING GROUP EXTENSIONS
Assigns extensions to a Calling Group. Any
user in the system can ring or page all
extensions in a Calling Group at the same
time (the first user to pick up the call is
connected to the caller).
DIAL #502
DIAL a group number (1 to 4)
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another extension
To program another group:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new group number, and repeat above
steps
NIGHT SERVICE BUTTON
Programs a button to turn Night Service on
and off. Option 1 assigns Night Service to the
standard button of the system display phone
at extension 10 (see page 3-10); option 3 lets
you select a different button. To assign
extensions to the Night Service Group, use
procedure #504. If a system password is
programmed, you must enter it when turning
Night Service on or off.
DIAL #503
DIAL
1 = Assigned to standard button
2 = Not assigned ✔
3 = Select button—and then press a
programmable button
If you use option 3after a Night Service
button has been assigned, the Night
Service feature moves from the old button
to the new button you select (erasing any
previously programmed feature on that
button).
NIGHT SERVICE GROUP EXTENSIONS
Assigns extensions to the Night Service
Group When Night Service is on, any lines set
to “no ring” or “delayed ring” on extensions in
the Night Servce Group change to “immediate ring.” If a system password has been
programmed, members of the Night Service
Group can only dial Emergency numbers and
Marked System Speed Dial numbers.
DIAL #504
DIAL an extension number
DIAL 1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another extension
✔ = Factory Setting
AUXILIARY EQUIPMENT
FAX MACHINE EXTENSIONS
Identifies extensions to which fax
machines are connected. To monitor the
status of the fax machine from a system
phone, see “Fax Management” (the bottom
half of this box).
DIAL #601
DIAL an extension number
1 = Assigned
DIAL
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another
extension
FAX MANAGEMENT
To monitor the status of fax machines from
system phones:
1. Use System Programming procedure
#601 to identify extensions connected
to fax machines.
2. For each fax extension to be monitored
from a system phone, program the fax
extension on a phone button with
lights. Label the phone’s Auto Dial
button appropriately (for example,
“FAX 12”).
MUSIC ON HOLD
Activates and deactivates the MUSIC-ONHOLD jack. When active and an audio
source is connected to the jack and turned
on, callers on hold hear music or recorded
messages.
DIAL #602
DIAL 1 = Active ✔
2 = Not Active
HOTLINE*
Identifies a “hotline” extension and its
“alert” extension. When a user picks up the
hotline phone, it rings the alert extension.
The hotline phone must be a standard
touch-tone or rotary phone; the alert
extension can have any type of phone or
can be the loudspeaker paging system.
DIAL #603
DIAL an extension number (except 10 or
11) to be the hotline
DIAL the alerting extension number
(except the hotline), or [ 7 ] [ 0 ] if the
paging system will be alerted
To remove the hotline and alert:
PRESS [ Remove ]
HUNT GROUP EXTENSIONS
Assigns extensions to a Hunt Group. Calls to a
Hunt Group ring at the next extension that is
not busy, After the system rings an extension,
the next call to that Hunt Group will not ring
there unless all other phones in the group are
busy.
DIAL #505
DIAL a group number (1 to 6)
DIAL an extension number
DIAL 1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another ext.
To program another group:
PRESS [ Next Procedure ] [ Prev Procedure ], enter a
new group number, and repeat above
steps
DOORPHONE 1 EXTENSION *
Identifies a doorphone extension. When
a person uses the doorphone, it rings
all the alert extensions for the doorphone
at the same time.
DIAL #604
DIAL an extension number (12–15, 18–21,
24–27, 30–33, 36–39, 42–45, 48–51,
or 54–57)
DOORPHONE 2 EXTENSION*
See “Doorphone 1 Extension” above.
DIAL #605
DIAL an extension number (12–15, 18–21,
24–27, 30–33, 36–39, 42–45, 48–51,
or 54–57)
DOORPHONE ALERT EXTENSIONS
Identifies up to 5 extensions to be alerted
by a doorphone (extensions identified
using procedures #604 or #605). When a
person uses the doorphone, it rings all
alert extensions at the same time. If the
alert extension is a system phone, the call
rings with a unique “ding-dong” sound to
distinguish it from other calls.
DIAL #606
DIAL an extension number (except a
doorphone extension)
DIAL 1 = Not an alert ✔
2 = Doorphone 1 alert
3 = Doorphone 2 alert
4 = Doorphones 1 and 2
PRESS [ Next Item ] to identify another
extension (up to 5 alert extensions
per doorphone)
AA/VMS EXTENSIONS
Identifies an extension on which an
automated attendant or voice messaging
system is installed.
DIAL #607
DIAL an extension number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another extension
NOTE: See #306 to identify a transfer
return extension; a call returns to this
extension when a destination extension
for a call transferred by the automated
attendant/VMS does not answer.
SMDR RECORD TYPE
Identifies the type of calls a call reporting
device should record.
DIAL #608
DIAL 1 = All calls ✔
2 = Outgoing calls only
SMDR TOP OF PAGE
Notifies the system that the printer has
been aligned to the top of a new page.
The system responds by printing the call
report page header.
DIAL #609
* Use #301 to remove outside lines from this extension, and #502 , #504, and #505 to remove
this extension from the Calling, Night Service, and Hunt Groups. Also set Automatic Line
Selection for this extension to “intercom only.”
Programming
3-19
System Speed Dial
Programming Reference
From extension 10 or 11, you can store up to 60 outside numbers as System Speed Dial numbers. Once System Speed Dial numbers have
been stored, any user can dial a number automatically by pressing [ Feature ] + a two-digit code (from 20–79).
NOTE: In addition, each extension can store up to 20 Personal Speed Dial numbers (80–99) for the private use of the user at the
extension; see page 3–26 for programming instructions.
TO PROGRAM A SYSTEM SPEED DIAL NUMBER
(At extension 10 or 11 only)
TO REMOVE A SPEED DIAL NUMBER
(At extension 10 or 11 only)
PRESS [ Feature ] [ 0 ] [ 0 ] to enter program mode
PRESS [ Feature ] [ 0 ] [ 0 ] to enter program mode
PRESS [ Feature ]
DIAL
a two-digit code (20 to 79)
PRESS [ Feature ]
DIAL
the telephone number—up to 20 digits including
special functions (see “Entering Special Characters
in Speed Dial and Auto Dial Numbers” below)
To mark a number which overrides dialing
restrictions), dial [ ★ ] before the telephone number
DIAL the two-digit code (20 to 79) for the System Speed Dial
number to be removed
PRESS [ Mic ]
To remove another Speed Dial number, repeat the last three steps
PRESS [ Feature ] [ 0 ] [ 0 ] to exit program mode
To program another Speed Dial number, or to change a
number, repeat the last three steps
PRESS [
Feature
] [ 0 ] ] 0 ] to exit program mode
IMPORTANT:
If you program 911 or other emergency numbers as Speed Dial numbers and want to place test calls:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activitees in the off-peak hours, such as early morning or late evening.
Entering Special Characters in Speed Dial and Auto Dial Numbers
These special characters can be included in System Speed Dial, Personal Speed Dial, and Auto Dial numbers.
Function
Button
Display
What It Does
Pause
[ Hold ]
P
Inserts a 1.5 second pause in dialing sequence, to wait for a response such as a dial tone or a
computer voice message.
Example: To call an answering machine at 555-0529, wait 15 seconds, and then dial 10 to retrieve
messages, enter [ 5 ] [ 5 ] [ 5 ] [ 0 ] [ 5 ] [ 2 ] [ 9 ] [ Hold ] [ Hold ] [ Hold ] [ Hold ] [ Hold ] [ Hold ] [ Hold ] [ Hold ] [ Hold ]
[ Hold ] [ 1 ] [ 0 ].
Recall
[ Spkr ]
R
Sends a timed switchhook flash over the phone line. Use Recall only as the first entry in a Speed Dial
number.
Example: To use a favorite Central Office feature, you have to send a timed switchhook flash and
then dial 388. Enter [ Spkr ] [ 3 ] [ 8 ] [ 8 ].
Stop
[
Mic
]
S
Stops dialing so that the user can enter additional digits, such as a password or credit card number.
After a stop, the user can press [ Feature ] and the Speed Dial code again to continue.
NOTE: Since MLS-6 phones have no [
function from extension 10.
Mic
] button, you must program numbers that include the Stop
Example: Your local bank-by-phone service requires you to enter a password before the account
number. To program a Speed Dial number to call the bank at 555-7898, include a stop for manually
entering the password, and continue with the bank account number (679 556 88), enter [ 5 ] [ 5 ] [ 5 ]
[ 7 ] [ 8 ] [ 9 ] [ 8 ] [ Mic ] [ 6 ] [ 7 ] [ 9 ] [ 5 ] [ 5 ] [ 6 ] [ 8 ] [ 8 ].
TouchTone
Enable
3-20
[ Transfer ]
T
Sends touch-tone digits over a rotary line, to electronic equipment such as an answering machine or
bank computer.
Example: Your system is connected to rotary lines but you want to call an answering machine at 5553454 to retrieve messages. Since the answering machine requires touch tones, enter [ 5 ] [ 5 ] [ 5 ] [ 3 ]
[ 4 ] [ 5 ] [ 4 ] [ Transfer ]. All digits pressed during the rest of the call are sent as touch tones.
Programming
Telephone Programming
System telephones are ready to use when they are installed, but they can be
customized to meet the needs of your business and individual users. This
customization is accomplished through telephone programming.
Telephone Programming Options
Automatic Line Selection
When a user lifts the handset of a telephone, the system chooses an idle line
automatically. The Automatic Line Selection procedure sets the order in which
the system looks for an idle line. You can set the system to look for outside lines
first—in any desired order—or to select an inside (intercom) line first.
With Automatic Line Selection at its factory setting, the system first searches to
find an idle outside line in numerical order (starting with line 1). Then, if all
outside lines are busy, the system searches for an idle intercom line. This order
can be changed, however, to accommodate your business needs, For
example, a telemarketing firm with a WATS line (line 5) to reduce telephone
expenses would set Automatic Line Selection for all telemarketers’ extensions to
“5, 1, 2, 3, 4, Intercom.” This way the WATS line would be selected first.
If a standard phone user intends to place intercom calls and access system
features, Automatic Line Selection for his or her extension must be set to
“intercom first” for proper operation. For example, the setting for a standard
phone in a lobby used for calling employees or making local calls on line 1
would be set to “Intercom, 1.“
Line Ringing
Line Ringing defines when each outside line will ring at a phone. For each line
at an extension, you can specify “immediate ring,” “delayed ring” (phone rings
after a 20-second delay), or “no ring.” Examples:
■
If you want all calls on a line to ring directly at users’ extensions—with the
receptionist providing backup—set the line at the users’ extensions to
“immediate ring.” Then set the line on the receptionist’s extension to
“delayed ring.” An incoming call that is not answered by a user within 20
seconds will also ring at the receptionist’s extension.
■
If you want calls to be answered by the receptionist first, set the lines at
the receptionist’s extension to “immediate ring” and the lines at the users’
extensions to “delayed ring.” If the receptionist does not answer a call
within 20 seconds, it will ring the users’ extensions.
■
If you want a line to appear on a phone without ringing, set it to “no ring,”
NOTE:
You can program Automatic Line Selection and Line Ringing only from extension
10 or 11 using Centralized Telephone Programming; users cannot program
them at their own phones.
Programming
3-21
Personal Speed Dialing
Personal Speed Dial numbers are outside phone numbers that a user dials by
pressing [ Feature ] (or [ # ] on a standard phone) plus a two-digit code. Unlike
System Speed Dial numbers, which are available to all users in the system,
Personal Speed Dial numbers are available only at the extension for which they
are programmed. The following notes apply to Personal Speed Dial numbers:
■
Personal Speed Dial numbers are stored in an extension’s memory
and are for the private use of that extension.
■
Each extension can have a maximum of 20 Personal Speed Dial
numbers (dial codes 80–99).
■
Personal Speed Dial numbers can be programmed either from
extension 10 or 11 (Centralized Telephone Programming) or from the
user’s extension.
A user’s most frequently dialed numbers can also be programmed onto a button
of a system phone, if some are available, for even faster one-touch dialing (see
“Programming Telephone Buttons” below).
Programming Telephone Buttons
Telephone buttons without lines assigned to them can be programmed to store
dial-code features or telephone numbers, so you can use the feature or dial the
phone number with one touch. Once programmed, these buttons are called
Auto Dial buttons, because simply pressing the button automatically dials the
feature’s code or the telephone number.
■
Dial-Code Features. The features you can program on buttons are
called dial-code features, because to use a feature you dial its code.
The system supports many dial-code features, among them Last
Number Redial, Exclusive Hold, and Loudspeaker Paging; all the
features are described on pages 3-26 and 3-27.
■
Telephone Numbers. Inside (intercom) and outside telephone
numbers can also be stored onto programmable buttons for automatic
dialing. An extension number programmed on a button is an Intercom
Auto Dial number, and an outside phone number programmed on a
button is an Outside Auto Dial number. (Auto Dial numbers and Speed
Dial numbers are different. Auto Dial numbers are dialed simply by
pressing the programmed button; Speed Dial numbers are dialed by
pressing the dial code.)
A user who has a system phone with programmable buttons should consider
programming them with a combination of frequently used dial-code features and
Auto Dial numbers.
3-22
Programming
Programming a Receptionist’s Extension
If you set up a centralized telephone answering position at extension 10, use the
following settings to customize it:
■
Immediate call answering. If the receptionist should answer all calls,
assign all lines (#301) to extension 10. Set Line Ringing for all lines at
extension 10 to “immediate ring;” set the lines assigned at each user’s
extension to “delayed ring” or “no ring. ”
■
Backup call answering. If the receptionist should answer some lines
only when a user does not pick up, set Line Ringing for those lines to
“delayed ring.”
■
N O answering. If some lines should not be picked up by the receptionist
at all, either set Line Ringing for those lines at the receptionist’s extension
to “no ring” or simply do not assign those lines to the receptionist’s
extension. In either case, Line Access Restriction should be set to “no
access” to prevent the receptionist from using the Direct Line Pickup
code.
If you do not have MLS-CA24 Intercom Autodialers on extension 10, you can
program the unused buttons on the MLS-34D phone with Intercom Auto Dial
numbers for the extensions you dial most frequently (see page 3-26). To
illustrate, the MLS-34D phone shown in Figure 3-4 has Intercom Auto Dial
buttons for extensions 11 through 31, starting with the top left programmable
button. Dial-code features are programmed on three other unused buttons (just
above lines 5–7).
The lights of an Intercom Auto Dial button show the status of the extension, so
the receptionist can tell whether the phone at the extension is idle (no lights),
busy (red on), calling the receptionist (green flash), or ringing back after the
receptionist transferred a call (green flutter). If the extension is programmed as
a fax extension (#601), the button also shows when the fax machine at the
extension is not responding (for example, when it is out of paper). (For more
information, see “Lights” in Chapter 4).
In summary, Intercom Auto Dial buttons give the receptionist the ability to dial or
transfer calls to extensions with one touch and to see their status. (The
technical names of these features are Direct Station Select [DSS] and Busy
Lamp Fields [BLF]).
Backup Programming Extension
You may want to connect an MLS-34D or MLS-12D telephone to extension 11 for
system and telephone programming. The backup programming extension gives
the System Manager the ability to program without disrupting the receptionist on
extension 10.
Programming
3-23
Telephone Programming Procedures
The rest of this chapter gives step-by-step instructions for each Telephone
Programming procedure. To program a phone from extension 10 or 11, use the
instructions at the top of page 3-26. To program at the extension, use the
instructions at the bottom of page 3-27; then go to the appropriate box on pages
3-26 and 3-27 for instructions on programming an individual feature.
During Centralized Telephone Programming, the display phone at extension 10
or 11 takes on the characteristics of the telephone being programmed, including
any System Programming settings and the lines assigned to the phone. Make
sure the programming phone is as large as the largest phone in the system,
because an MLS-12D phone cannot program an MLS-34D phone. When you
enter Centralized Telephone Programming, green lights appear next to any line
buttons that are already assigned.
Figure 3-4 illustrates the system telephone models: MLS-34D, MLS-12D,
MLS-12, MLS-6, and MLC-6. As you program buttons, mark their functions on
the phone’s labeling sheet (see the examples in Figure 3-4).
NOTE:
An MLS-6 phone with 4 lines assigned to it has no programmable buttons.
3-24
Programming
MLS-34D
Phone
Line/
Programmable
Buttons
Any unused
Iine button is
programmable
MLS-12D
Phone
MLS-12
Phone
Programmable
Buttons
Programmable
Buttons
(without lights)
(without lights)
Line/
Programmable
Buttons
Line/
Programmable
Buttons
Any unused
line button is
programmable
Any unused
line button is
programmable
MLC-6
Phone
MLS-6
Phone
Line/Programmable
Buttons
Any unused
line button is
programmable
Figure 3-4. Programmable Buttons and Labeling Sheets on System Phones
Programming
3-25
Telephone Programming Reference
Centralized Telephone Programming
Use Centralized Telephone Programming to program features or store telephone numbers for individual extensions. Automatic Line
Selection and Line Ringing must be programmed from extension 10 or 11 (using Centralized Telephone Programming); all other features
can be programmed on a system phone at the user’s extension (see “Extension Programming” on next page). If a user has a standard
phone, Personal Speed Dial numbers for the extension must be programmed from extension 10 or 11.
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO START PROGRAMMING
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [
System Program
]
PRESS [
System Program
]
PRESS [ Central Tel Program ]
DIAL the extension number to be programmed
Buttons on which lines are assigned for the extension
light up to show the currenf Line Ringing setting;
remaining buttons can be programmed with Auto Dial
numbers or features
TO PROGRAM ANOTHER FEATURE
AT THE SAME EXTENSION
TO ERASE A FEATURE OR AUTO
DIAL BUTTON
After you finish changing a setting,
simply continue with the instructions in
the box shown for the new feature on
page 3-26 or 3-27.
PRESS the programmed button
PRESS [ Mic ]
TO END PROGRAMMING
TO CHANGE SETTING FOR
ANOTHER EXTENSION
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ Central Tel Program ]
DIAL the new extension’s number
NOTE: Program Automatic Line Selection first.
LINES
AUTOMATIC LINE SELECTION
Determines the line a user is connected to
after Iifting the handset to make a call.
When the user picks up the handset, the
system looks for a free line in the order
specified by this procedure and selects the
first availabvle line. For example, if you
specify outside lines first for an extension,
but all outside lines are busy, the user will
hear the intercom dial tone after lifting the
handset.
●
For standard touch-tone or rotary
phones, or for any phone used mainly
to call other extensions, set the
extension to select Intercom first,
●
For hotline, doorphone, and auto
attendant extensions, set to Intercom
only (no outside lines).
✔ Outside lines 01–24, Intercom
PRESS [ ★ ] [ ★ ]
PRESS the line/intercom buttons in the
desired order
PRESS [ ★ ] [ ★ ]
LINE RINGING
Determines how outside lines ring at the
extension:
●
Immediate ring (green steady) ✔
●
Delayed ring—starts ringing after 20
seconds (green slow flashing)
●
No ring (green fast flutter)
PRESS each line button until the desired
ringing option appears in the display
✔
Factory Setting
Requires a button with lights
SPEED DIALING
PERSONAL SPEED DIAL NUMBERS*
Stores up to 20 Personal Speed Dial
numbers for a user’s extension. Users with
system phones can program Personal
Speed Dial numbers; standard phones
must be programmed from extension 10 or
11.
PRESS [ Feature ]
DIAL a 2-digit code (80 to 99)
DIAL the phone number—up to 20 digits
including special characters (see
page 3-20)
AUTO DIAL NUMBERS—INSIDE
(INTERCOM) AND OUTSIDE*
Stores phone numbers on programmable
buttons of system phones, so users can
dial simply by pressing a button. If you
program an extension number on a button
with lights, the lights show calling activity at
the extension. If you have two MLS-CA24
Intercom Autodialers connected to the
system phone at extension 10 or 11, you
can program all of the extensions on your
system (up to 48) on Auto Dial buttons; this
lets your receptionist see activity at all
extensions with a glance and transfer calls
to any extension by pressing one button.
PRESS a programmable button
To program an outside number:
DIAL the number—(up to 20 digits,
including special characters (see
page 3-20)
To program an extension number:
PRESS left [ Intercom ]
PRESS the extension number (to ring the
extension when the Auto Dial button
is pressed) or
[ ★ ] plus the extension number (to
voice-signal the extension when the
Auto Dial button is pressed)
DIAL-CODE FEATURES
DO NOT DISTURB
Prevents the phone from ringing; outside
callers hear ringing and inside callers hear
a busy signal. This feature is recommended only if someone else answers
outside calls for your extension.
PRESS a programmable button with lights
PRESS [
Feature
][0][1]
EXCLUSIVE HOLD
Prevents other extensions that share a line
from picking up calls placed on hold.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 2 ]
RECALL
Sends a timed switchhook flash over the
phone line. This lets the user end a call
and get dial tone, to make another call
without hanging up and lifting the handset.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 3 ]
SAVE NUMBER REDIAL
Saves an outside number into temporary
memory, by pressing the button before
hanging up the call. This feature then
redials the saved number, even after
intervening calls.
NOTE: This feature can be programmed
onto more than one button.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 4 ]
*IMPORTANT:
If you program 911 or other emergency
numbers as Speed Dial numbers and
want to place test calls:
1. Remain on the line and briefly explain
to the dispatcher the reason for the call
before hanging up.
3-26
Programming
2. Perform such activities in the off-peak
hours, such as early morning or late
evening.
DIAL-CODE FEATURES
LAST NUMBER REDIAL
Automatically redials the last outside
number dialed.
PRESS a programmable button
PRESS [
Feature
][0][5]
CONFERENCE DROP
Drops the last outside party added to a
conference call, without disconnecting the
other parties.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 6 ]
PRIVACY
Prevents other extensions that share a line
from joining telephone conversations.
PRESS a programmable button with lights
PRESS [ Feature ] [ 0 ] [ 7 ]
TOUCH-TONE ENABLE
Lets users with rotary lines use phone
services such as “Bank by Phone” that
require touch-tone digits. After the user
presses Touch-Tone Enable, all numbers
dialed during the call are sent as touchtone digits.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 8 ]
MESSAGE LIGHT ON
Turns on the Message light at an extension
with a system phone.
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 9 ]
MESSAGE LIGHT OFF
Turns off the Message light at an extension
with a system phone. To use this feature,
you can enter the feature code or press a
programmed button, then enter the
extension number.
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 0 ]
CALL FORWARDING
Forwards all intercom, outside, or transferred calls to another system extension.
You can use this feature at your own
extension or at the extension where you
want your calls forwarded.
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 1 ]
CALL PICKUP (any extension)
Picks up a call ringing at any other
extension in the system.
PRESS a programmable button
PRESS [ Intercom ] [ 6 ]
DIAL the extension number
GROUP PICKUP
Picks up an outside call ringing at any
extension in a Pickup Group (see System
Programming procedure #501).
PRESS a programmable button
DIAL left [ Intercom ] [ 6 ] [ 6 ]
DIAL the Pickup Group number (1–4)
LOUDSPEAKER PAGING
Connects the user to the (optional)
loudspeaker paging system.
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ] [ 0 ]
GROUP CALLING
Simultaneously rings all extensions in a
Calling Group (see System Programming
procedure #502). The first user to answer
is connected to the caller.
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ]
DIAL a Calling Group number (1–4)
GROUP PAGING
For simultaneously placing a voicesignaled call to all extensions in a Calling
Group (see System Programming
procedure #502). When using this feature,
the caller hears a beep and begins
speaking; the caller’s voice is then heard
on the speakers of all system phones in
the Calling Group. The first user to answer
the call (by picking up the handset or
pressing the [ Mic ] button) is connected to
the caller.
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ]
DIAL a Calling Group number (1–4)
EXTENSION HUNT GROUP
Rings or pages (voice-signals) the next
available extension in a Hunt Group (see
System Programming procedure #505).
For ringing the first available extension.
PRESS a programmable button
DIAL left [ Intercom ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1–6)
For paging the first available extension:
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1-6)
DIRECT LINE PICKUP
Picks up a specific outside line. This
feature is useful for accessing a line that
is not assigned to a phone.
For picking up an idle line:
PRESS a programmable button
DIAL left [ Intercom ] [ 8 ]
For picking up a ringing call, or held call,
or to join a call in progress:
PRESS a programmable button
DIAL left [ Intercom ] [ 6 ] [ 8 ]
Requires a button with lights
Extension Programming
Users can program features or store telephone numbers at their own phones using Extension Programming, Automatic Line Selection and
Line Ringing must be programmed from extension 10 or 11 (using Centralized Telephone Programming); all other features can be
programmed on a system phone at the user’s extension. If a user has a standard phone, Personal Speed Dial numbers for the extension
must be programmed from extension 10 or 11.
TO PROGRAM OR CHANGE A PERSONAL SPEED DIAL NUMBER,
AUTO DIAL NUMBER, OR DIAL-CODE FEATURE
TO REMOVE AN AUTO DIAL NUMBER OR A DIAL CODE
FEATURE FROM A BUTTON
PRESS [ Feature ] [ 0 ] [ 0 ] to enter program mode.
PRESS [ Feature ] [ 0 ] [ 0 ] to enter program mode.
Follow the boxed instructions in “Centralized Telephone Programming”
above to program the first number or feature.
PRESS the programmed button.
To program more numbers or features, follow their boxed instructions.
PRESS [
Feature
] [ 0 ] [ 0 ] when you are finished programming.
PRESS [
Mic
].
To remove another number or feature, repeat the last two
steps.
PRESS [ Feature ] [ 0 ] [ 0 ] when you are finished programming.
Programming
3-27
Using Telephones
4
Contents
System Telephones
■
■
■
■
■
Buttons and Indicators
Lights
Ringing Patterns
Dial Tones
Using the Handset, Speaker, and Microphone
Hands-Free Answer on Intercom (HFAI)
Speakerphone Performance Tips
4-1
4-2
4-4
4-5
4-5
4-5
4-6
4-6
Standard Telephones
4-7
Ringing Patterns
Dial Tones
■ Using the Switchhook
■ Limitations
■ Feature Phones
4-7
4-8
4-8
4-8
4-9
Combination Extensions
Dial-Code Features
Using Your Telephone
4-9
■
■
■
■
■
■
■
■
■
■
■
Placing a Call
Answering a Call
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Joining a Call
Forwarding Calls
Loudspeaker Paging
Using Night Service
4-11
4-14
4-14
4-18
4-20
4-21
4-22
4-23
4-23
4-24
4-24
4-i
Using Telephones
4
System Telephones
System phones have some common buttons and indicators. The following
pages explain where they are and how they work.
Instructions for using dial-code features on system and standard phones begin
on page 4-11, and call handling instructions begin on page 4-14.
Using Telephones
4-1
Buttons and Indicators
MLS-34D
Display
Dual-Purpose
Line/Programmable
Buttons (32 with lights)
Intercom Buttons (2)
MLS-12D
Display
Programmable Buttons
MLS-12
(6 without lights)
Dual-Purpose
Line/Programmable
Buttons (10 with lights)
Intercom Buttons (2)
The following buttons and displays appear on system phones. (Some controls and indicators are not available on all phones.)
Display. (MLS-34D and MLS-12D only) Shows date, day, and time when phone is idle, number dialed when placing a call,
extension number calling when receiving an Intercom call, extension number dialed when transferring a call, and duration while
a call is in progress. When programming, shows settings, options, and prompts.
Dual-Purpose Line/Programmable Buttons. Used for outside lines or (if no line is assigned on a button) for programming
telephone or extension numbers, or other dialing sequences (such as the dial-code features described later in this chapter).
When a line is assigned, you can press the line button to make a call on a specific line (lights show status of line). When no line
is assigned, the button may be programmed. The MLS-34D has 32 line/programmable buttons; the MLS-12D and MLS-12 have
16 programmable buttons (10 with lights); the MLS-6 and MLC-6 phones have 4 line/programmable buttons.
Intercom Buttons. Press either button to place an intercom (inside) call to another extension.
Other Buttons and Indicators (shown in exploded views)
Feature. Press to change programmed settings or use dial-code features.
Conf (Conference). Press to add other parties to your call.
Transfer. Press to transfer a call to another extension.
Hold. Press to put a call on hold.
4-2 Using Telephones
MLS-6
Line/Programmable
Buttons (4)
Intercom Buttons (2)
MLC-6
Earpiece Volume
Control
Line/Programmable
Buttons
Intercom Buttons
Spkr (Speaker) (all models except the MLC-6). Press to talk without lifting the handset. Turns on speaker and microphone (if
available), so you can dial or have a conversation without lifting the handset.
Mic (Microphone) (MLS-34D, MLS-12D, and MLS-12 only). Leave on to use Hands-Free Answer on Intercom feature. The light next
to this button shows when the microphone is turned on; press this button to turn off the microphone when you are using the built-in
speaker.
Message Indicator. Lights when someone signals you with the Message Light On feature.
Volume Control Buttons. Press ▼ to decrease or ▲ to increase the volume of the ringer, speaker, and handset.
■ To adjust ringer volume, press ▼ or ▲ while the phone is idle and the handset is on the phone.
■ To adjust speaker volume, press ▼ or ▲ while listening to a call through the speaker.
■ To adjust handset volume, press ▼ or ▲ while listening through the handset.
On/Off (MLC-6 only). Turns the handset on and off. (You must turn the handset on to make calls.)
Status (MLC-6 only). Quickly updates the display on the MLC-6 handset.
Talk (MLC-6 only). Lights when handset is lifted and turned on.
Charge (MLC-6 only). Lights when handset is placed on the base and handset batteries are charging.
Using Telephones
4-3
Lights
Each line button has a green light and a red light. The meaning of these lights
varies, depending on whether a button is used to access an outside line, is
programmed with a dial-code feature, or is programmed with an Intercom Auto
Dial number. (Auto Dial buttons for fax extensions show additional information;
these “Fax Management” buttons are described in Chapter 5.)
Table 4-1 shows the meanings of the various light patterns for each possible
button assignment.
Table 4-1. Light Patterns for System Phones
Feature
Button*
Intercom Auto Dial
Button
Line is busy. Green means your
phone is busy; red means someone
at another extension is busy on the
line.
Feature
is on
Red means the extension
is busy (making or
answering a call).
Line is idle (not being used).
Feature
is off
Extension is idle (not
being used).
A call is ringing on the line. Green
flash means a call is ringing at your
extension. Red flash means a call is
ringing on the line, but not at your
extension.
—
Green flash means
someone at another
extension is calling you.
Alternating green and red flash
appears at both extensions in a
joined call, and at any extension
connected in a conference call.
—
—
A call on the line is on hold. When
the green light winks, the call is on
hold at your extension. When the red
light winks, the call is on hold at
another extension. (Anyone who has
the line can retrieve the call.)
—
—
—
(short on, short off)
Green flutter means a call is on
exclusive hold at your extension (and
can only be retrieved from your
extension).
Green flutter means a call
transferred to the
extension is now ringing at
your phone.
Broken Flutter
—
—
Fax Management
only—the fax extension is
not answering calls (may
be out of paper).
Light Pattern
Line Button
Steady On
Off
(steady off)
Flash
(long on, long off)
Alternating Red/Green Flash
(red on, green on, red on,
green on)
Wink
(long on, short off)
Flutter
(short on/off, long off)
NOTE:
When a phone is in programming mode, the lights show information about
programmed settings. See Chapter 3 for details.
*
4-4
Applies only to Do Not Disturb, Privacy, and Night Service, all of which require programming on a button with
lights. (For more information about programming these features, see pages 3-26 and 3-27.)
Using Telephones
Ringing Patterns
You can tell what kind of call you are receiving by the way your telephone rings.
■
A single ring (ring . . . ring . . . ring . . . ) means that you are receiving an
outside call.
■
A ring and a beep (ring BEEP . . . ring BEEP . . . ring BEEP . . . ) means
that someone is calling you from another extension. If you have a system
phone with a display, the caller’s extension number will show on the
display.
■
A ring and two beeps (ring BEEP BEEP . . . ring BEEP BEEP . . . ring
BEEP BEEP . . . ) means either that a transferred call is coming in, or that a
transferred call that was not answered is ringing back.
Dial Tones
You will encounter two different dial tones when making calls with a system
phone:
■
Outside dial tone is generated by your local phone company to indicate
that you are connected with an outside line.
■
Intercom dial tone is generated by the system to indicate that you are
connected with an inside line. You hear this dial tone when you are
making an inside, or intercom, call.
To hear the difference between the two types of dial tones on a system phone,
press a line button. The dial tone you hear is an outside dial tone. To hear an
intercom dial tone, press [ Intercom ].
Using the Handset, Speaker, and Microphone
Every MLS-model telephone has a speaker, which you can turn on by pressing
[ Spkr ]. When the green light next to [ Spkr ] is on, the speaker is on.
MLS-34D, MLS-12D, and MLS-12 phones also have a microphone. On these
phones, pressing [ Spkr ] turns on both the speaker and the microphone. In
addition, you can turn just the microphone on and off by pressing [ Mic ]. When
the green light next to [ Mic ] is on, the microphone is on.
The call handling instructions in this chapter explain how to use the handset to
make and answer calls. If you prefer to dial and conduct calls without lifting the
handset, you can use the speaker and the microphone instead. Use these
techniques to make calls with the speaker and (if you have one) the microphone:
■
To make a call without Iifting the handset, press [ Spkr ] to get a dial tone;
then dial the number and you will hear the call ringing. If you have a
microphone, it is turned on automatically when you press [ Spkr ] (if it is not
on already); when the other party answers, you can talk without lifting the
handset. On MLS-6 system phones (which have no microphone), you
must lift the handset to talk when the other party answers.
■
To turn off the microphone when you are using the speaker, press [
This will mute your voice so the other party cannot hear you.
Mic
Using Telephones
].
4-5
■
If you are already on a call, you can switch from the handset to the
speaker and microphone (on an MLS-34D, MLS-12D, or MLS-12 phone)
by pressing [ Spkr ] and hanging up the handset. Conversely, if you are
using the speaker and microphone and want to switch to the handset, lift
the handset and the speaker and microphone will turn off.
■
Use the Hands-Free Answer on Intercom (HFAI) feature to answer
voice-signaled calls without lifting the handset (see below).
Hands-Free Answer on Intercom (HFAI)
When you receive a voice-signaled intercom call (are “paged”), your phone
beeps to indicate that your speaker has been turned on automatically, and you
hear the caller’s voice over your phone’s speaker. If you leave the microphone
on your phone on all the time, you can simply start talking when you hear the
caller, without lifting the handset. This feature is called Hands-Free Answer on
Intercom.
NOTE:
Since MLS-6 and MLC-6 phones do not have microphones, you must lift the
handset to answer voice-signaled calls to those phones.
Any user in the system can make a voice-signaled call to a system telephone by
pressing [ ✳ ] and then dialing an extension number. (You can make a
voice-signaled call from either a system phone or a standard phone. However,
if you try to make a voice-signaled call to a standard phone, it will ring.)
NOTES:
The HFAI feature can only be turned on or off when your phone is idle.
Muting your voice while you are on a call only turns off the microphone for
the duration of the call.
2. If HFAI is on and you are already on a call, you will not hear any other
pages to your extension.
1.
Speakerphone Performance Tips
The speakerphone on your MLS-34D, MLS-12D, or MLS-12 telephone has a
sensitive sound-activated switch. Room acoustics and background noise can
affect the proper operation of the speakerphone. To ensure that your
speakerphone works effectively, follow these guidelines:
4-6
■
Avoid placing your phone in areas with high background noise caused
by loud voices, radios, printers, copiers, typewriters, other noisy office
equipment, and heater and air conditioning fans.
■
Avoid rustling papers near the microphone (lower right corner of your
phone).
■
Avoid talking before the other person is finished speaking. When you
both talk at the same time, only one person’s voice comes through.
■
When talking, always face your phone and stay within two feet of it.
■
Place your phone at least six inches away from the edge of your desk.
Using Telephones
■
If you have difficulty hearing the other party, increase the speaker
volume. If the difficulty persists, lift your handset to continue the
conversation.
■
In conference rooms, a separate speakerphone (such as the AT&T
S203 Speakerphone) is recommended, since the built-in speaker on a
system phone is designed for individual use.
Standard Telephones
In addition to system phones, you can connect standard touch-tone or rotary
dial telephones—and even some non-system phones with built-in calling
features—directly to the system. You can also combine standard phones on the
same extension with system phones or other devices, without using expensive
adapters or connectors.
Standard telephones can do many of the things that system telephones can do,
and you can save money by using them in certain situations when a system
telephone is not needed. Follow these guidelines when using standard phones:
■
Use standard phones as power failure backups. In the event of a
power failure, standard phones at extensions 10, 16, 22, 28, 34, 40,
46, and 52 connect to lines 1, 3, 5, 7, 9, 11, 13, and 15, respectively,
for continued operation; but system phones will not work. You can
connect standard phones in combination with system phones at power
failure extensions, or you can simply keep spare standard phones at
those extensions to serve as replacements in case of a power failure.
■
To use a dial-code feature, press [ # ] followed by its dial code when
you hear the intercom dial tone. (For details, see “Dial-Code Features”
in the next section.)
■
To use a Speed Dial number, press [ # ] followed by its two-digit code.
(For details, see “System Speed Dialing” in Chapter 3.)
■
Use the switchhook on a standard phone to place calls on hold,
transfer a call, or set up a conference call. (For details, see “Using the
Switchhook” on the next page, or the call handling instructions later in
this chapter.)
Ringing Patterns
Standard phones have these ringing patterns:
■
An outside call will ring . . . ring . . . ring.
■
An intercom call will ring-ring . . . ring-ring . . . ring-ring.
■
A transferred call will ring-ring-ring . . . ring-ring-ring . . . ring-ring-ring.
Using Telephones
4-7
Dial Tones
Standard phones have two different dial tones:
■
Outside dial tone is generated by your local telephone company to
indicate that you are connected with an outside line.
■
Intercom dial tone is generated by the system to indicate that you are
connected with an inside line. You hear this dial tone when you are
making an inside, or intercom, call.
To hear the difference between the two dial tones, lift the handset. The dial tone
you hear is an intercom dial tone. To hear an outside dial tone, press [ 9 ].
Using the Switchhook
Some of the call handling instructions in this chapter direct you to “rapidly press
and release the switchhook.” Pressing the switchhook for 1/4 to 1 second sends
a signal over the line called a switchhook flash. However, do not press the
switchhook too quickly. If you press the switchhook and nothing happens, try
again and press it a little longer.
NOTE:
If your feature phone has a button labeled “Recall” or “Flash,” use the button
instead of pressing the switchhook.
Limitations
Because standard phones do not have system line buttons, feature buttons, or
dedicated function buttons, basic call handling procedures are sometimes
different from those for system telephones. In addition, the following actions
cannot be performed at a standard telephone:
4-8
■
Because there are no line buttons on standard phones, you must use
the dial code for Direct Line Pickup to select a specific line. (For
information on Automatic Line Selection, see “Telephone
Programming” in Chapter 3.)
■
If a standard phone is in use, there is no indication of a second call
and the caller will hear a busy tone.
■
You can make a voice-signaled call from a standard phone, but if you
try to make a voice-signaled call to a standard phone, it will ring
because it does not have a system speaker.
■
You cannot enter programming mode.
■
You cannot use the System Password.
■
You cannot use the following dial-code features: Do Not Disturb,
Exclusive Hold, Save Number Redial, or Privacy.
■
If the standard phone has a message waiting light, it will not work.
Using Telephones
Feature Phones
A feature phone is a standard telephone that has feature buttons in addition to
the regular 12-key dial pad. For example, there are feature phones that have
programmable auto dial buttons, last number redial buttons, hold buttons, and
built-in speakerphones. Most of the features on these phones will work with the
system. You can use most of the system’s dial-code features from a feature
phone, and program them onto a feature phone button. However, there are
some limitations to what these phones can do.
The capabilities of a feature phone are in the phone itself. For example, if you
store a number on a feature phone’s auto dial button, that number is stored in
the feature phone. (This is different from storing a number on a system phone’s
Auto Dial button. When you program a button on a system phone, the number is
actually stored in the control unit.) Similarly, when you press a Hold button on a
feature phone, the call is held at the phone itself. Other phones in the system
cannot see that the call is on hold (it appears as a busy line).
If you want to program an outside number on a feature phone’s auto dial button,
you must add a [ 9 ] [ Pause ] [ Pause ] before each outside number. (The 9 gets an
outside line, and the [ Pause ] allows a few seconds to get an outside dial tone.)
Note that the feature phone’s last number redial button may not work for an
outside call. To redial the last number, use the system’s Last Number Redial
feature by pressing [ # ] [ 0 ] [ 5 ].
Combination Extensions
A combination extension is an extension with devices connected to it—either
two standard devices, or a system phone and a standard device (but not two
system phones). For instructions on how to install a combination extension, see
Figure 2-2 in Chapter 2.
The following are examples of useful combination extensions:
■
System phone plus standard telephone, for power failure backup on
extensions 10, 16, 22, 28, 34, 40, 46, and 52
■
System phone plus answering machine
■
System phone plus fax machine
■
System phone plus tip-ring headset
■
System phone plus an external alert (such as a bell or chime).
Using the telephones in a combination extension is fairly simple. The main thing
to understand is that the two telephones share a single extension in the same
way several home telephones share a single number. A system telephone
works like it always does and a standard telephone works like it always does
when connected to the system. Only one phone or device can be used at a
time, unless you want to join the two on a single call (the same way two people
can pick up the same call on different telephones at home). For example:
■
Both phones share the same extension number.
Using Telephones
4-9
4-10
■
Both phones share the same voicepath; that is, when either phone is
busy, the extension is busy.
■
The lights on the system phone show what the standard telephone is
doing as well as what the system phone is doing. For an explanation
of light patterns, see “Lights” at the beginning of this chapter.
■
Calls ring at both phones.
■
You can handle a call on the standard telephone by pressing buttons
on the system telephone. For example, you can use the system phone
to select a specific outside line, and conduct the call on the standard
phone. Or, if someone is on a call using the standard telephone,
someone else can put that call on hold by pressing [ Hold ] on the
system phone. To do this, it is not necessary to lift the handset of the
system phone. Held calls do not ring back from a standard phone at a
combination extension. To retrieve a held call from the standard
phone, use Direct Line Pickup.
■
You can also use dial-code features at the system phone while the
standard phone is on a call. (See the next section for more information
on using dial-code features.)
■
If you make a voice-signaled intercom call to a combination extension
with a system phone, only the system phone signals.
Using Telephones
Dial-Code Features
Dial-code features are features that are accessed by a dial code. They include such features as
Exclusive Hold, Conference Drop, and Last Number Redial. A complete list of dial-code features is
shown in Table 4-2, which starts on this page.
In general, you can use a dial-code feature in either of two ways:
■
Dial the code manually. For example, to use Last Number Redial on a system phone,
press [ Feature ] [ 0 ] [ 5 ]; to use it on a standard phone, press [ # ] [ 0 ] [ 5 ]. (A standard
phone must be receiving intercom dial tone in order to use a dial code feature.)
Instructions for manually using dial-code features are in Table 4-2.
■
Program the feature’s dial code onto a programmable button of a system phone, so you
can use it automatically with a single touch. Instructions for using the feature once its
code is programmed on a button are in Table 4-2 and in the Quick Reference card.
NOTE:
If you use all four line buttons on an MLS-6 or MLC-6 phone for outside lines, you cannot
program any of these dial-code features on the phone.
Table 4-2. Dial-Code Features
To Use When
Programmed on
a Button
Dial-Code Feature
To Use Manually on a . . .
System Phone
Standard Phone
Do Not Disturb
Not available
Not available
Press the
button to turn Do
Not Disturb on;
press it again to
turn it off. Use the
button like a
switch—when the
light is on, Do Not
Disturb is on
Not available
Places a call on hold so other extensions with the
line cannot pick it up.
Dial [ Feature ] [ 0 ] [ 2 ]
to put the call on
hold. To retrieve it,
press the line
button on which the
call is held
Press the button to
put the call on hold.
To retrieve it, press
the line button on
which the call is
held
Recall
Dial [ Feature ] [ 0 ] [ 3 ]
Dial [ # ] [ 0 ] [ 3 ]
Press the button
Dial [ Feature ] [ 0 ] [ 4 ]
before hanging up.
To redial later, press
[ Feature ] [ 0 ] [ 4 ]
again
Not available
Press the button
before hanging up.
To redial later,
press the button
again
Prevents calls from ringing at your phone. Outside
callers hear the usual ringing; intercom callers hear
a busy signal. If you transfer a call and it returns to
you, your phone will ring even if Do Not Disturb is on.
Recommended only if someone else answers your
outside calls. To use this feature, you must program
[ Feature ] [ 0 ] [ 1 ] onto a button with lights.
Exclusive Hold
“Recalls” a dial tone. Use Recall to end a call
without hanging up—you will get a dial tone and can
then make another call.
Save Number Redial
Saves the last outside number dialed into temporary
memory. Use the dial code to save a number before
you hang up on a busy or non-answering call. Once
saved, you can redial it at any time. The number
stays in memory until a different one is saved.
System Speed Dial numbers cannot be saved. (You
can program this feature onto more than one button.)
= Must be programmed onto a button with lights (see pages 3-26 and 3-27). You cannot dial this feature manually.
Using Telephones
4-11
Dial-Code Feature
To Use Manually on a . . .
System Phone
Standard Phone
To Use When
Programmed on
a Button
Last Number Redial
Dial [ Feature ] [ 0 ] [ 5 ]
Dial [ # ] [ 0 ] [ 5 ]
Press the button
Dial [ Feature ] [ 0 ] [ 6 ]
Not available as a
dial-code feature,
but you can press
the switchhook
instead
Press the button
Not available
Not available
Press the
button to turn
Privacy on; press it
again to turn it off.
Use the button like
a switch—when the
light is on, Privacy
is on
Dial [ Feature ] [ 0 ] [ 8 ]
when you need to
enter touch-tone
digits
Not available
Press the button
when you need to
enter touch-tone
digits
Dial [ Feature ] [ 0 ] [ 9 ]
+ extension number
Dial [ # ] [ 0 ] [ 9 ]
+ extension number
Press the button,
then dial the
extension number
Dial [ Feature ] [ 1 ] [ 0 ]
+ extension number
Dial [ # ] [ 1 ] [ 0 ]
+ extension number
Press the button,
then dial the
extension number
The Last Number Redial feature dials the last outside
number dialed (maximum 20 digits per phone
number). Useful for immediately redialing a busy
number. You cannot redial System Speed Dial
numbers with this feature.
The difference between Last Number Redial and
Save Number Redial is that with Save Number
Redial you can make other outside calls before
redialing the saved number.
Conference Drop
Drops the last outside party added to a conference
call, without disconnecting the other parties.
Privacy
Prevents other users who share the same lines with
you from joining your calls. To use this feature, you
must first program [ Feature ] [ 0 ] [ 7 ] onto a button with
lights.
If Automatic Extension Privacy—system
programming procedure #304—is programmed for
your extension, your extension will normally be
private. However, if you will sometimes need to have
co-workers join your conversations, you can
program Privacy onto a button with lights. This will
let you temporarily override Automatic Extension
Privacy.
Touch-Tone Enable
Sends touch-tone signals over a rotary line. Allows
you to use phone services such as “Bank-by-Phone”
that require dialing touch-tone digits. Use this
feature at the point in the call when you need
touch-tone signals. The rest of the numbers you dial
during the call will be touch-tone digits.
Message Light On
Turns on the Message light on a system phone (but
not on a standard phone). Although anyone can use
this feature, it is typically used by a receptionist to let
someone know a message is waiting.
Message Light Off
Turns off a previously lit Message light on another
system phone.
= Must be programmed onto a button with lights (see pages 3-26 and 3-27). You cannot dial this feature manually.
4-12
Using Telephones
Dial-Code Feature
Call Forwarding
Forwards all intercom, outside, and transferred calls
from your extension to a destination extension. You
can activate Call Forwarding from any extension.
Programming this feature on a button with lights will
let you see at a glance if your calls have been
forwarded. Also, your system phone will beep once
each time a call is forwarded from your extension to
indicate Call Forwarding is active. (You will not hear
this beep if Do Not Disturb is turned on.)
Call Pickup
To Use Manually on a . . .
System Phone
Standard Phone
To Use When
Programmed on
a Button
Dial [ Feature ] [ 1 ] [ 1 ]
+ your extension
number
+ destination
extension number
Dial [ # ] [ 1 ] [ 1 ]
+ your extension
number
+ destination
extension number
Press the button,
then dial your
extension number
followed by the
destination
extension number
To cancel Call
Forwarding, enter
your own extension
number as the
destination
To cancel Call
Forwarding, enter
your own extension
number as the
destination
Dial [ Intercom ] [ 6 ]
+ extension number
Dial [ 6 ] + extension
number
Press the button
Dial [ Intercom ] [ 6 ] [ 6 ]
+ group number
(1–4)
Dial [ 6 ] [ 6 ]
+ group number
(1–4)
Press the button
Dial [ Intercom ] [ 7 ]
+ group number
(1–4)
Dial [ 7 ]
+ group number
(1–4)
Press the button
Dial [ Intercom ] [ ✳ ] [ 7 ]
+ group number
(1–4)
Dial [ ✳ ] [ 7 ] + group
number (1–4)
Press the button
Dial [ Intercom ] [ 7 ] [ 7 ]
+ group number
(1–6)
Dial [ 7 ] [ 7 ]
+ group number
(1–6)
Press the button
Dial [ Intercom ] [ ✳ ] [ 7 ]
[ 7 ] + group number
1–6)
Dial [ ✳ ] [ 7 ] [ 7 ] +
group number (1–6)
Press the button
Dial [ Intercom ] [ 7 ] [ 0 ]
then make your
announcement
Dial [ 7 ] [ 0 ], then
make your
announcement
Press the button,
then make your
announcement
Dial [ Intercom ] [ 8 ]
+ two-digit Iine
number 01–24)
Dial [ 8 ] + two-digit
line number (01–24)
Press the button,
then dial the twodigit line number
(01–24)
Dial [ Intercom ] [ 6 ] [ 8 ]
+ two-digit Iine
number 01–24)
Dial [ 6 ] [ 8 ] + twodigit line number
(01–24)
Press the button,
then dial the twodigit line number
(01–24)
To cancel Call
Forwarding, enter
your own extension
as the destination
number
Picks up a call ringing at any extension in the system.
Group Pickup
Picks up an outside call ringing at any extension in a
Pickup Group.
Group Calling
Simultaneously rings all extensions in a Calling
Group. You are connected to the first extension that
answers.
Group Paging
Simultaneously voice signals (pages) all extensions
in a Calling Group. (If you voice signal an MLC-6 or
standard phone, it will ring.)
Extension Hunt Group—Calling
Rings the next available extension in a Hunt Group.
Extension Hunt Group—Paging
Voice signals the next available extension in a Hunt
Group. (If you voice signal an MLC-6 or standard
phone, it will ring.)
Loudspeaker Paging
Connects you to the (optional) loudspeaker paging
system. See page 4-24 for additional instructions on
using a loudspeaker paging system.
Direct Line Pickup—Idle Line
Lets you access an idle line that is not assigned to
your phone. For example, if your company has a
dedicated WATS line, you can use this feature to
access it.
Direct Line Pickup—Active Line
Lets you access a ringing, held, or active call on a
line not assigned to your phone.
Using Telephones
4-13
Using Your Telephone
The charts below explain how to handle calls with both system and standard phones. When prior
programming is required, the page number where you can find programming instructions is shown
in the left column.
NOTE:
The instructions in the following tables assume standard phones have been programmed with
Automatic Line Selection set to “Intercom first.” This means when a user on a standard phone lifts
the handset, the user will automatically hear intercom dial tone.
When you use your phone, there are several ways to access a line for placing and answering calls:
■
On a system phone, you can either press a specific line button or lift the handset and let
the system select a line.
■
On a standard phone, you can dial 9.
■
On either a system phone or a standard phone, you can use Direct Line Pickup. To
place a call on an idle line, dial [ Intercom ] [ 8 ] and the two-digit line number; to pick up a
ringing or held call, or to join an active call, use [ Intercom ] [ 6 ] [ 8 ] instead.
Placing a Call
You can place a call by dialing the entire outside phone number or extension number. There are
also several ways to speed dial a number that has been stored in your telephone or in the system.
If dialing restrictions have been programmed for an extension, the system may prevent you from
placing certain calls. For example, an extension may not be allowed to dial 900 numbers. (Or an
extension may be programmed to take incoming calls only, so that you will not be able to dial out at
all). If a System Password has been programmed, you can enter the password to override all
dialing restrictions (see “Dialing Restrictions and Permissions” in Chapter 3).
On a System Phone*
To make an outside call
1. Lift the handset or press [
On a Standard Phone
Spkr
].
The line button light is steady green.
2. Dial the number.
On a display phone, the dialed number
appears and the call timer begins.
1. Lift the handset.
You hear the intercom dial tone.
2. Dial [ 9 ] to get an outside line.
You hear the outside line dial tone.
3. Dial the number.
To make a call on a specific line ...
To make a call on a specific line ...
*
1. Lift the handset and press the idle
(unlit) line button, or dial [ Intercom ] [ 8 ]
an the two-digit line number**.
1. Lift the handset and dial [ 8 ] plus
the two-digit line number**.
2. Dial the number.
2. Dial the number.
If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. Also,
the MLC-6 phone has no speaker, so use the handset to make a call. For more information on using the MLC-6
phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
** The line number represents the line jack on a 206 or 400 module that the outside line is connected to (01, 02, 03
and so on).
4-14
Using Telephones
To reserve an outside line
If a line you want to use is
busy (steady red light), you
can reserve it and your
phone will beep when the
line becomes free.
The Line Reserve feature is
useful when you share a
line—such as a WATS
line—with other people.
On a System Phone*
On a Standard Phone
1. Press the busy line button without
lifting the handset or touching [ Spkr ].
This feature is not available.
2. When the line is free and your phone
beeps, lift the handset and dial the
number. (If more than one person
reserves a line, all their phones beep
when the line is free. The first person
to pick up the phone after the beep
gets the line, and the other reservations
are canceled.)
To Auto Dial an outside
number
1. Lift the handset or press [
before dialing.
See page 3-26 for
programming instructions.
2. Press the button on which the Auto
Dial number is programmed.
The system automatically selects a line, turns
on the speaker (if the handset is on the
hook), and dials the Auto Dial number.
(The number being dialed will show on
display phones.)
You can dial an Auto Dial
number—for example, an
account number for an automatic banking service—
while on an outside call, but
not while on an intercom call.
You cannot dial an outside
Auto Dial number while on
an intercom call; this will
disconnect the intercom call.
To dial a System or
Personal Speed Dial
number
See pages 3-20 and 3-26 for
programming instructions.
Ask your System Manager
for a copy of the Speed Dial
Numbers form showing your
company’s System Speed
Dial numbers.
Spkr
]
This feature is not available.
If you want to call on a specific line,
press the line button (or dial [ 8 ] and the
two-digit line number) before pressing
the Auto Dial button.
You can lift the handset or press [ Spkr ]
before dialing ...
1. Lift the handset.
You hear the intercom dial tone.
1. If you want to call on a specific line,
press the line button (or dial [ Intercom ]
[ 8 ] and the two-digit line number).
2. Press [ # ].
2. Press [ Feature ].
3 . Dial the two-digit Speed Dial code.
The code for a System Speed Dial number
is two digits from 20–79; for a Personal
Speed Dial number, 80–99.
If you did not specify an outside line, the
system automatically selects one, turns
on the speaker if the handset is on the
hook, and dials the number. (The
number being dialed will show on a
display phone unless it is a Marked
System Speed Dial number.)
3. Dial the two-digit Speed Dial code.
The code for a System Speed Dial
number is two digits from 20–79; for a
Personal Speed Dial number, 80–99.
The system automatically selects an
outside line and dials the Speed Dial
number.
If you want to call on a specific line,
press the line button (or dial [8] and
the two-digit line number) before
dialing the code.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
Using Telephones
4-15
To enter a System
Password to override
dialing restrictions
See page 3-18 for
programming instructions.
You cannot use a System
Password on an MLC-6
phone.
On a System Phone*
On a Standard Phone
Before lifting the handset or turning on
the speaker ...
This feature is not available.
1. Press [
Hold
].
2. Enter the password.
The password overrides all dialing restrictions but not Line Access Restriction (#302).
(The System Password will not appear on
display phones.)
3. Press an outside line button (or dial
[ Intercom ] [ 8 ] and the two-digit line
number and lift the handset.
4. Dial the number.
The password is in effect until you hang
up the phone.
To call another
extension on your
system (an intercom call)
If you voice signal a
standard phone or an MLC-6
cordless phone, the phone
will ring.
You can lift the handset or press [ Spkr ]
before dialing ...
1. Lift the handset.
You hear the intercom dial tone.
1. Press an idle [ Intercom ] button.
You hear an intercom dial tone, and the light
next to the [ Intercom ] button is steady green.
2. To ring the extension, dial the twodigit extension number, or
2. To ring the extension, dial the two-digit
extension number, or
To voice signal a system phone at the
extension, dial [ ✳ ] plus the two-digit
extension number. When you hear a
beep, start talking.
Your voice is heard on the other extension’s
speaker. If someone is using the phone at
the other extension (or that extension is a
standard phone), it will ring instead.
To Auto Dial another
system extension
See page 3-26 for
programming instructions.
1. Press the button on which the Auto Dial
number is programmed.
The phone automatically turns on the
speaker and dials the Auto Dial number if
the handset is on the hook.
To voice signal a system phone at
the extension, dial [ ✳ ] plus the twodigit extension number. When you
hear a beep, start talking.
Your voice is heard on the other extension’s speaker. If someone is using the
phone at the other extension (or that
extension is a standard phone), it will
ring instead.
This feature is not available.
You can program an
Intercom Auto Dial button to
make ringing or voicesignaled calls.
You can use an Intercom
Auto Dial button to make
one-touch transfers to an
extension.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
4-16
Using Telephones
On a System Phone*
On a Standard Phone
To ring or page all
extensions in a Calling
Group
1. Lift the handset and press [ Intercom ]
(in either order).
You hear the intercom dial tone.
1. Lift the handset.
You hear the intercom dial tone.
See page 3-19 for
instructions on setting up a
Calling Group.
2. To make a ringing call, dial [ 7 ].
You can program [ Intercom ]
[ 7 ] and a group number from
1 to 4 onto a programmable
button to make a Group Call
with a single touch.
Voice signaling to a group is
called “group paging.”
To call the Hunt Group
See page 3-19 for
instructions on setting up a
Hunt Group.
You can program [ Intercom ]
[ 7 ] [ 7 ] and a group number
from 1 to 6 onto a
programmable button to call
or to transfer calls to a Hunt
Group with a single touch.
2. To make a ringing call, dial [ 7 ].
3. Dial a group number (1–4).
All available extensions in the Calling Group
ring.
To make a voice-signaled call, dial
[ ✳ ] [ 7 ] and a group number 1 to 4.
After the beep, start talking.
Your voice is heard through the speakers at
all Calling Group system phones that are not
busy. If someone answers the page, you
will be connected to that person and the
rest of the Calling Group will no longer
hear the page.
1. Lift the handset and press [ Intercom ]
(in either order).
You hear the intercom dial tone.
3. Dial a group number (1–4).
All available extensions in the Calling
Group ring.
To make a voice-signaled call, dial
[ ✳ ] [ 7 ] and a group number. After
the beep, start talking.
Your voice is heard through the speakers
at all Calling Group system phones that
are not busy. If someone answers the
page, you will be connected to that
person and the rest of the Calling Group
will no longer hear the page.
1 Lift the handset.
You hear the intercom dial tone.
2. To make a ringing call, dial [ 7 ] [ 7 ].
2. To make a ringing call, dial [ 7 ] [ 7 ].
3. Dial a group number (1–6).
The next available extension in the
Hunt Group rings.
To make a voice-signaled call, dial
[ ✳ ] [ 7 ] [ 7 ] and a group number 1 to 6).
After the beep, start talking.
Your voice is heard through the speaker of
the first available system phone that is not
busy.
3. Dial a group number (1–6).
The next available extension in the
Hunt Group rings.
To make a voice-signaled call, dial
[ ✳ ] [ 7 ] [ 7 ] and a group number 1 to 6.
After the beep, start talking.
Your voice is heard through the speaker
of the first available system phone that is
not busy.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see A&T MLC-6 Cordless Telephone Quick Reference. Display and Controls.
Using Telephones
4-17
Answering a Call
On a System Phone*
On a Standard Phone
To answer a call
When the telephone is ringing ...
When the telephone is ringing...
You can program Direct Line
Pickup onto a button. See
page 3-27 for programming
instructions.
1. Lift the handset.
You are connected to the incoming call.
If more than one line is ringing, you are
connected to the line that has been ringing
longest.
1. Lift the handset.
You are connected to the incoming call.
If the call is an intercom call and you have
a display phone, the caller’s extension
number briefly appears on your display.
To answer a call when you are already on
a call ...
This feature is not available.
1. Press [ Hold ].
The call you are on is placed on hold.
2. Press the line button or dial [ Intercom ]
[ 6 ] [ 8 ] followed by the two-digit line
number) for the new call.
You are connected to the incoming call.
To return to the first call ...
1. Put the second call on hold and press
the line button for the first call.
To answer a voice-signaled call (your
phone beeps) ...
This feature is not available.
1. If the microphone is on, you can speak
after the beep.
If the microphone is not on, press [ Mic ] or
lift the handset.
To answer a call on a specific line when
more than one line is ringing ...
This feature is not available.
1. Press the line button for the line you
want to answer.
2. Lift the handset or press [
Spkr
].
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
4-18
Using Telephones
To answer a call ringing
at another extension
The call can be an outside
call, an intercom call, or a
transferred call, and can be
on a line not assigned to
your extension.
See page 3-19 for
instructions on programming
a Pickup Group.
On a System Phone*
On a Standard Phone
When an extension in the system is
ringing (and the extension number is
known) ...
When any extension in the system is
ringing (and the extension number is
known)...
1. Lift the handset.
1. Lift the handset.
You hear the intercom dial tone.
2. Press [ Intercom ].
3. Dial [ 6 ] plus the two-digit number of the
ringing extension to pick up the call.
When an extension in the system is
ringing (and the line number is known) ...
2. Dial [ 6 ] plus the two-digit number of
the ringing extension to pick up
the call.
When an extension in the system is
ringing (and the line number is
known)...
1. Lift the handset.
1. Lift the handset.
2. Press [
Intercom
].
3. Dial [ 6 ] [ 8 ] plus the two-digit number of
the ringing line to pick up the call.
2. Dial [ 6 ] [ 8 ] plus the two-digit number
of the ringing line to pick up the call.
If an extension in a Pickup Group is
ringing (if Pickup Group extensions have
been programmed)...
If an extension in a Pickup Group is
ringing (if Pickup Group extensions
have been programmed)...
1. Dial [ Intercom ] [ 6 ] [ 6 ] and a group number (1–4) to pick up an outside call
ringing at any extension in the group.
1. Dial [ 6 ] [ 6 ] and a group number (1–4)
to pick up an outside call ringing at
any extension in the group.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
Using Telephones
4-19
Putting a Call on Hold
To put a call on hold
(anyone can retrieve it)
Only one party on an
intercom call can put the call
on hold. If both parties try to
put the call on hold, the call
will be disconnected.
To put an outside call on
Exclusive Hold (only
you can retrieve it)
On a System Phone*
On a Standard Phone
1. Press [ Hold ].
The light next to the line button winks green.
1. Press the switchhook down once
rapidly.
You hear the intercom dial tone. The
call is on hold.
You can make and receive other calls while
a call is on hold. If a call is left on hold for
longer than one minute, the extension at
which the call is held generates a short
Hold Reminder Tone. The reminder tone
sounds once every minute until the held call
is retrieved, or until the caller hangs up.
Do not hang up the handset while the
call is on hold. If you hang up the
handset, the phone will ring. Answering
will reconnect you with the held call.
1. Press [ Feature ] [ 0 ] [ 2 ].
The light next to the line button flutters
green.
This feature is not available.
If you put the call on hold ...
If you put the call on hold ...
1. Press the line button on which the
call is held.
(For a call on Exclusive Hold, you must be
at your own phone.) The light next to the
line button changes from winking or fluttering to steady green.
1. Hang up.
The call “rings back.”
You can program Exclusive
Hold [ Feature ] [ 0 ] [ 2 ] onto a
programmable button. See
page 3-26 for programming
instructions.
To retrieve a held call
2. Lift the handset.
You are reconnected with the held call.
2. Lift the handset.
You are reconnected with the held call.
If the call was placed on hold by a
person at another extension ...
If the call was placed on hold by a
person at another extension...
1. Press the winking red line button (or
dial [ Intercom ] [ 6 ] [ 8 ] and the two-digit
line number.
1. Dial [ Intercom ] [ 6 ] [ 8 ] and the twodigit line number.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
4-20
Using Telephones
Transferring a Call
On a System Phone*
On a Standard Phone
To transfer a call
To transfer a call with one button touch ...
This feature is not available.
You can transfer both
outside and intercom calls to
other system extensions.
You cannot transfer calls to a
Calling Group, but you can
transfer calls to a Hunt
Group.
1. While on a call, press the Auto Dial
button assigned to the extension you
want to transfer the call to. (There is
no need to press [ Transfer ] or [ Hold ].)
For an extension that has a system phone,
you can program [ ✳ ] plus the extension
number on the Auto Dial button and
announce calls over the phone’s speaker
before you transfer them.
To transfer calls to an
extension with a single
touch, program the
extension number onto an
Auto Dial button (see page
3-26).
To program a different
Transfer Return extension for
calls you transfer that are not
answered, see page 3-17.
To transfer a call ...
To transfer a call ...
1. While on a call, press [ Transfer ].
You hear the intercom dial tone. The call is
put on hold and its associated light winks
green.
1. While on a call, press the
switchhook down once rapidly.
You hear the intercom dial tone.
The call is put on hold.
2. Dial the two-digit number of the extension you want the call transferred to.
When you transfer a call from a display
phone, the extension number you transfer
the call to briefly appears on the display.
The call will ring the other extension
with an intercom ring (ring BEEP) until
you hang up, then will ring with the transfer
ring (ring BEEP BEEP).
2. Dial the two-digit number of the
extension where you want the call
transferred.
The call rings at the other extension with
an intercom ring (ring BEEP) until you hang
up, then rings with a transfer ring (ring
BEEP BEEP).
3. To announce the call, wait for the other
extension to answer. Otherwise, hang
up when you hear ringing.
If no one answers, the call will ring back at
your extension (unless a different transfer
return extension is programmed). If you
have a display phone, the number of the
extension that is returning the transferred
call will briefly appear on your display.
The Intercom Auto Dial button for that
extension will flutter green.
4. If the call rings back at your extension,
press the line button next to the flashing
green light and you are reconnected to
the caller.
3. To announce the call, wait for the
other extension to answer. Otherwise, hang up when you hear ringing.
If no one answers, the call will ring back
at your extension (unless a different
transfer return extension is programmed).
4. If the call rings back at your extension, lift the handset and you are
reconnected with the caller.
If the extension where you want to
transfer the call has a system phone
and you want to announce the call
over the phone’s speaker, dial [ ✳ ]
plus the two-digit extension number.
Your voice is heard through the
speaker of the system phone.
If the extension where you want to
transfer the call has a system phone
and you want to page the user over
the phone’s speaker, dial [ ✳ ] plus the
two-digit extension number.
Your voice is heard through the speaker
of the system phone.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
Using Telephones
4-21
Making a Conference Call
A conference call connects up to five parties (including the originator) in a single call. You can
connect both outside calls and intercom calls in a conference call, but the call cannot include more
than two outside parties. You cannot have two outside parties on a call if your system is
programmed for Outside Conference Denial (#109). See Chapter 3 for details. You can use
System Speed Dial, Personal Speed Dial, or Auto Dial numbers to add parties to the conference.
Do not add a busy or ringing outside call to a conference; if you do, all callers hear the busy or
ringing signal. If you hear a busy signal or the party does not answer, reconnect with the held
party by pressing the line button. You cannot join a conference call; the originator must add each
party to the conference.
If the conference originator puts the call on hold, other parties can continue to talk while the
originator is on hold. Other inside parties cannot put their extensions on hold. When the originator
hangs up, the conference is disconnected. You cannot transfer a conference call.
During the conference call, any inside party can exit the call at any time simply by hanging up.
However, if an outside party hangs up during a conference call, the callers who remain will hear a
dial tone. A system feature called Conference Drop removes the last-added outside party from a
conference call.
On a System Phone*
On a Standard Phone
To set up a conference
call
Set up the call to the first party (you can
call the party, pick up the call from hold,
or answer an incoming call). Then:
A system phone can
connect up to five parties
(including the originator) in a
conference call. A standard
phone can connect a total of
three parties—the originator
and two additional parties.
Set up the call to the first party (you
can call the party, pick up the call from
hold, or answer an incoming call).
Then:
1. Press [ Conf ].
The first party is on hold.
2. Set up the call to the second party.
You are connected with the second party.
If you are adding an intercom extension to
a call, you must wait until the party answers.
3 . Press [ Conf ] again to add the second
party to the call.
You can now speak with the first and
second parties.
4. Repeat steps 1–3 to add up to two
more parties.
1. Press the switchhook down once
rapidly.
The first party is put on hold. You hear
the intercom dial tone.
2. To add an outside party, dial [ 9 ] plus
the outside number. If the number is
busy or does not answer, hang up
and the first party rings back.
To add an inside party, dial the twodigit extension number. If the extension is busy or does not answer,
press the switchhook down once
rapidly and you will be reconnected
with the first party.
3. When the second party answers,
press the switchhook down once
rapidly.
You are connected with both parties.
To drop parties from a
conference call
1. Press [ Feature ] [ 0 ] [ 6 ].
The last added outside party is dropped.
1. Press the switchhook down once
rapidly.
The last added party is dropped.
You can program [ Feature ]
[ 0 ] [ 6 ] onto a programmable
button. See page 3-27 for
details.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
4-22
Using Telephones
Joining a Call
Joining is adding yourself to a call in progress, the same way you do on a home telephone by
picking up an extension. (This is different from conferencing, in which the originator “pulls you
into” the call.)
If you call on an outside line, up to three more system extensions can join you on the call (for a total
of one outside and four inside parties).
To join an outside call
You can program the Privacy
feature onto a system phone
button to prevent other
extensions from joining a call
on your telephone (see page
3-27). In addition, the
Automatic Extension Privacy
feature can be programmed
for an extension to prevent
other extensions from joining
any calls (see page 3-17).
On a System Phone*
On a Standard Phone
1. Press the line button on which the call
is being conducted or dial [ Intercom ]
[ 6 ] [ 8 ] and the two-digit line number.
A steady red light at a line button indicates
a call is in progress.
1. Lift the handset.
You hear the intercom dial tone.
2. Lift the handset to speak.
The red and green lights alternately flash.
You are now joined with the call. You can
tell when someone has joined a call of
yours when the lights next to the line
button change to alternately flashing red
and green.
2. Dial [ 6 ] [ 8 ] and the number of the
line on which the call is being
conducted.
If a system phone joins a call on a
standard phone; there is a momentary
“break” in the call on the standard
phone.
You cannot put a joined call
on hold, or join a conference
call.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference Display and Controls.
Forwarding Calls
On a System Phone*
On a Standard Phone
To forward calls to
another extension
To forward calls from your extension or
the destination extension ...
1. Lift the handset.
You hear the intercom dial tone.
Program this feature on a
button with lights so you
know when your calls have
been forwarded. See page
3-27 for programming
instructions.
1. Press [ Feature ] [ 1 ] [ 1 ].
2. Dial [ # ] [ 1 ] [ 1 ].
2. Dial your extension number.
3. Dial your extension number.
3. Dial the number of the extension at
which you want your calls to ring.
(The extension numbers being dialed will
show on a display phone.)
4. Dial the number of the extension at
which you want your calls to ring.
Use this feature to forward
outside, intercom, and
transferred calls. (You
cannot forward group calls.)
Your system phone will beep once each
time a call is forwarded from your extension
to indicate that call forwarding is active
(unless Do Not Disturb is turned on).
To remove call forwarding, use the
steps above, but dial your extension
number in both steps 3 and 4.
To remove call forwarding, use the steps
above, but dial your extension number in
both steps 2 and 3.
Using Telephones
4-23
Loudspeaker Paging
On a Standard Phone
On a System Phone*
To make an
announcement over a
loudspeaker paging
system
The system supports all
AT&T paging systems.
If you have a paging system
other than an AT&T
PagePac6® or PagePac6
Plus, follow the
manufacturer’s instructions.
You can program [ Intercom ]
[ 7 ] [ 0 ] on a system phone,
see page 3-27.
1. Lift the handset and press [
(in either order).
Intercom
]
On a touch-tone phone only:
1. Lift the handset and dial [
7
] [ 0 ].
2. Dial [ 7 ] [ 0 ].
3. If you have an AT&T PagePac6 paging
system, speak into the handset.
Your voice is heard through the loudspeaker system.
2. If you have an AT&T PagePac 6
paging system, speak into the handset.
Your voice is heard through the loudspeaker system.
or
or
If you have an A&T PagePac6 Plus
system:
press [ 1 ] to make an announcement
in zone 1;
press [ 2 ] for zone 2;
press [ 3 ] for zone 3;
press [ 4 ] for zones 2 and 3;
press [ 5 ] for zones 1 and 3;
press [ 6 ] for zones 1 and 2;
press [ 7 ] for all zones, then speak into
the handset.
If you have an AT&T PagePac6
Plus system:
press [ 1 ] to make an announcement
in zone 1;
press [ 2 ] for zone 2;
press [ 3 ] for zone 3;
press [ 4 ] for zones 2 and 3;
press [ 5 ] for zones 1 and 3;
press [ 6 ] for zones 1 and 2;
press [ 7 ] for all zones, then speak into
the handset.
* If you are using an MLC-6 cordless phone, make sure the handset is on before following these instructions. For more
information on using the MLC-6 phone, see AT&T MLC-6 Cordless Telephone Quick Reference: Display and Controls.
Using Night Service
To turn on Night Service
Before using this feature,
you must program a Night
Service Button (#503) for
extension 10 and assign
extensions to the Night
Service Group (#504); see
page 3-19 for instructions.
To turn off Night Service
Night Service can only be
turned on and off from the
system display phone at
extension 10.
On a System Phone
On a Standard Phone
1. Press the Night Service button on
extension 10.
If a System Password* is programmed, the
light next to the button flashes green; you
must go on to step 2. If no System Password
is programmed, the light is steady green
and Night Service is on.
This feature is not available.
2. Enter the password.
The light is steady green. Night Service is on.
1. Press the Night Service button on
extension 10.
If a System Password is programmed, the
light next to the button flashes green; you
must go on to step 2. If no System Password
is programmed, the light is steady green
and Night Service is on.
This feature is not available.
2. Enter the password.
The green light goes off. Night Service
is off.
* If you use the Night Service feature and a System Password has been programmed, a user who knows the password
can enter it when Night Service is on to override calling restrictions (only for the duration of a call). See page 4-16
for instructions on entering a System Password.
4-24
Using Telephones
Using Auxiliary Equipment
5
Contents
Fax Machines
■
■
■
■
■
Using Fax Machines
Fax Management Feature
Transferring a Call to the Fax Machine
Using the Fax Machine’s Notify Feature
Setting Up Fax Machines
Restricting Dialing from a Fax Machine
Single Fax Machine
Fax Line Saver
Send and Receive Fax Machines
5-1
5-1
5-1
5-2
5-3
5-3
5-3
5-4
5-4
5-4
Answering Machines
5-6
■
Single Answering Machine
Multiple Answering Machines
■ Personal Answering Machine
5-6
5-6
5-8
Modems
5-9
Stand-Alone Modem for Placing Calls Only
■ Send and Receive Modem
5-9
5-9
Automated Attendants
5-11
■
■
■
Automated Attendant Used as Backup for Receptionist
5-11
Credit Card Scanners
Night Service with Auxiliary Equipment
Call Reporting Devices (SMDR)
5-12
Call Reports
Serial Printers
■ Call Accounting Devices
5-14
5-15
5-16
■
■
5-13
5-14
5-i
There are many ways to set up auxiliary equipment—the setup you choose
depends upon your needs and the number of devices you have. This
chapter presents the most common setups.
This chapter does not cover how to physically connect the equipment, or
how to perform each programming procedure. See Chapter 2 for
installation instructions and Chapter 3 for programming instructions.
5-ii
Using Auxiliary Equipment
5
Fax Machines
This section presents several ways that you can set up fax machines to work
with your system. It includes instructions for programming and using a Fax
Management button on a system phone (in order to monitor the status of a fax
machine and transfer calls to it with a single touch), transferring calls to the fax
machine extension, and using an AT&T fax machine’s Notify button.
Using Fax Machines
Fax Management Feature
On any system phone, you can program a button with a light to serve as a Fax
Management button. The light next to this button can tell you when the fax
machine is in use, when it is available, or when it is not answering (for example,
when it is out of paper). You can also use the button to transfer calls from your
extension to the fax machine with a single touch.
Programming for Fax Management
To program a Fax Management button, first designate the fax machine
extension using the Fax Machine Extensions procedure (#601). (See Chapter 3
for more details.) Then program an Intercom Auto Dial button for the fax
machine extension. See “Telephone Programming” in Chapter 3.
Using the Fax Management Button
The light next to the Fax Management button shows what is happening at the fax
machine. See Table 5-1 on the next page.
Using Auxiliary Equipment
5-1
Table 5-1. Fax Management Button Light Patterns
Light Pattern
Indicates...
Off
Fax idle.
Red broken
flutter
Fax trouble. The fax machine is not answering.
If broken flutter occurs because the fax machine
is out of paper, refill the paper. The light clears
the next time the machine transmits or receives
a call. If the machine takes longer than four
rings to answer, the light shows fax trouble;
when the machine does answer, the light
changes to fax busy (steady red).
Red steady
Fax busy. The fax machine is busy transmitting
or receiving a call.
Green flash
Fax calling. The green flash indicates that the
fax machine extension is calling you. An AT&T
fax machine with the “Notify” feature can call
you automatically after it receives a
transmission. See “Using the Fax Machine’s
Notify Feature” on the next page.
Green flutter
Fax transfer return. A call you transferred to
the fax machine is returning to you.
Transferring a Call to the Fax Machine
There are two situations where you would want to transfer a call to your fax
machine:
■
You might answer an outside call and hear a fax machine signaling.
(A fax signal is a single beep sequence—beep . . . . beep . . . . beep).
If you hear this, you should transfer the call immediately to the fax
machine extension.
■
You might be on a call and the person to whom you are speaking has
a fax machine connected to his or her phone and wants to fax you
something. You can receive the fax by transferring the call to the fax
extension. Tell the other party to wait until he or she hears the fax tone
before pressing the [ Start ] button on the fax machine.
There are three ways to transfer the call to the fax extension:
5-2
■
If you have a Fax Management button, simply press the button and
when the fax machine answers, hang up.
■
If you do not have a Fax Management button, press [ Transfer ] plus the
fax machine’s extension number. When the fax machine answers,
hang up.
■
On a standard phone, rapidly press and release the switchhook to
place the call on hold, then dial the fax extension number and hang up.
Using Auxiliary Equipment
Using the Fax Machine’s Notify Feature
Some AT&T fax machines (for example, models 5300, 5350, 9025 Plus, and
9035 Plus) have a feature called Notify. After such a machine receives a fax
call, it automatically dials a number and plays a recorded message, such as,
“You have just received a fax.” If you need to know exactly when a fax comes
in, or if your fax machine is located in an isolated part of your building, you can
use Notify in any of the following ways:
■
Program the fax machine to make a ringing or voice-signaled intercom
call to an individual extension or to a Group. (Program the fax machine to
dial [ ✳ ] plus the extension number for a voice-signaled call; [ 7 ] and a
group number (1–4) for a call to a Calling Group; [ 7 ] [ 7 ] and a group
number (1–6) for a call to a Hunt Group.)
■
Program the fax machine to turn on the Message light at someone’s
extension by dialing [ # ] [ 0 ] [ 9 ] plus the extension number.
■
Program the fax machine to dial [ 7 ] [ 0 ] to make its recorded
announcement over your loudspeaker paging system.
For all of the above examples, program the fax machine extension’s Automatic
Line Selection for “Intercom first,” followed by whatever outside lines you want to
assign to it. If the machine has an auto dial feature, program [ 9 ] [ Pause ] [ Pause ]
before each Auto Dial number. When manually making a call, dial [ 9 ] to get an
outside line. For instructions on how to set the Automatic Line Selection, see
Chapter 3.
Setting Up Fax Machines
There are many ways to set up fax machines. The following configurations are
basic and easy to use:
■
Single fax machine. Good for light or moderate fax traffic. This basic
setup uses a published fax number.
■
Fax machine line saver. Good for light fax traffic, with no need for a
published fax number.
■
Send and receive fax machines. Good for high-volume fax traffic. One
machine sends, the other receives.
You can install both a telephone and a fax machine on the same extension using
an AT&T 267F2 bridging adapter (see Figure 2-2 in Chapter 2). This lets you
receive both voice and fax calls on the same line (but not at the same time). If
you pick up the phone and hear a fax signal, push the [ Start ] button on your fax
machine and then hang up.
Restricting Dialing from a Fax Machine
You can use dialing restrictions to restrict calling activity on a fax machine. For
example, you can use the Outgoing Call Restriction (#401) procedure to restrict
the fax machine to local calls only. For a more detailed discussion of dialing
restrictions, see Chapter 3.
Using Auxiliary Equipment
5-3
Single Fax Machine
The single fax machine setup (shown in Figure 5-1) is good for moderate traffic.
The fax machine has its own line (Line A), the number of which is published as
the fax number. (The fax line can be used by other phones when all other lines
are busy.) The fax machine is connected to its own extension (extension X).
To use:
The fax machine automatically answers all calls that come in on the fax line. If a
call comes in on another line, you can transfer the call to the fax extension (see
“Transferring a Call to the Fax Machine”).
When you pick up the handset to send a fax, the system automatically selects
the fax line. If you have programmed a Fax Management button, you can
transfer a call to the fax machine with a single touch, as well as monitor the
status of the fax machine (see “Fax Management Feature” earlier in this chapter).
Fax Line Saver
If you don’t use your fax machine enough to justify paying for its own outside
line, you can put the machine on its own extension. With this setup, you must
transfer calls to it manually. If you have programmed a Fax Management
button, you can transfer a call to the fax machine with a single touch, as well as
monitor the status of the fax machine (see “Fax Management Feature” earlier in
this chapter). Figure 5-2 shows the setup.
To use:
The person at extension X answers a call and hears a fax machine signaling on
the other end. Realizing that a fax call is coming in, this person transfers the
call to extension Y—the fax machine extension. To send a fax transmission in
this setup, simply lift the handset on the fax machine—an outside line will be
automatically selected.
Send and Receive Fax Machines
If your business has high-volume fax traffic, you can set up two fax machines,
one that only sends and the other that only receives. For example, in Figure 5-3,
there are two fax machines. Fax 1 is the send machine, fax 2 is the receive
machine. Line A is the fax line, the number of which is published as the fax
number. If fax 2 doesn’t answer line A, fax 1 will.
To use:
When you want to send a fax, just lift the handset of fax 1 and an outside line will
be automatically selected. Incoming fax calls on the fax line are answered
automatically by fax 2. If a fax comes in on a line other than line A, you can
transfer the call to fax 2 (see “Transferring a Call to the Fax Machine”). If you
have programmed a Fax Management button, you can transfer a call to the fax
machine with a single touch, as well as monitor the status of the fax machine
(see “Fax Management Feature” earlier in this chapter). If fax 1 is set for
“delayed” ring on line A, fax 1 can pick up fax transmissions when fax 2 does
not answer.
5-4
Using Auxiliary Equipment
Fax Line A
To program:
1. Use Line Assignment (#301) to assign only line A to extension X.
2. Set Automatic Privacy (#304) for extension X to “on.”
3. Use Fax Machine Extensions (#601) to designate extension X as
a fax extension.
4. Remove extension X from all Calling Groups (#502), all Pickup
Groups (#501), the Night Service Group (#504), and all Hunt
Groups (#505).
5. Set Line Ringing for line A on extension X to “immediate ring.”
(On all other extensions, set line A to “delayed ring” or “no ring.”)
†
6. Set Automatic Line Selection for extension X to “line A only.”
(Omit line A from Automatic Line Selection on all other extensions.)
CONTROL
UNIT
Ext X
FAX
+
If machine has Notify feature, set it to intercom first.
Figure 5-1. Single Fax Machine
Ext Y
FAX
Lines
A
CONTROL
UNIT
B
C
Ext X
To program:
1. Use Line Assignment (#301) to assign all lines to extension Y.
2. Set Automatic Privacy (#304) to “on.”
3. If you want to program a Fax Management Button, use
Fax Machine Extensions (#601) to designate extension Y
as the fax extension.
4. Remove extension Y from all Calling Groups (#502), all Pickup
Groups (#501), the Night Service Group (#504), and all Hunt
Groups (#505).
5. Set Line Ringing for all lines on extension Y to “no ring.”
6. Set Automatic Line Selection for extension Y to “Lines A, B, C, etc.”†
†
If machine has Notify feature, set it to intercom first.
Figure 5-2. Fax Line Saver Setup
To Program:
Fax
Line A
Ext X
FAX 1
Send
Ext Y
FAX 2
Receive
CONTROL
UNIT
Lines
Procedure
Line Assignment (#301)
Automatic Privacy (#304)
Fax Machine Extensions (#601)*
Pickup Groups (#501)
Calling Groups (#502)
Night Service Group (#504)
Hunt Groups (#505)
Automatic Line Selection
Line Ringing
*Only If you want to monitor
the machine using a Fax
Management button
Fax 1 (Ext. X):
Any lines (including A)
On
Ext X
Remove Ext X
Remove Ext X
Remove Ext X
Remove Ext X
“Outside first”†
Line A = delayed ring;
all other lines no ring
†
If machine has Notify
feature, set it to intercom
first.
Fax 2 (Ext. Y):
Line A only
On
Ext Y
Remove Ext Y
Remove Ext Y
Remove Ext Y
Remove Ext Y
“Outside first”†
Line A = immediate ring;
all other lines no ring (for
all other extensions set
Line A to no ring or
delayed ring)
Figure 5-3. Send and Receive Fax Machines
Using Auxiliary Equipment
5-5
Answering Machines
You can use an answering machine to answer calls at night when no one is
around, or during business hours when no one can get to the phone. If you
have an AT&T answering machine with the Call Intercept feature, you can pick
up a call that has been answered by the answering machine by joining the call
from any system phone. When you do so, the system sends the answering
machine a signal that makes it hang up.
The following are ways you can connect answering machines to your system:
■
Single answering machine. This basic setup can cover all the lines
in the system. Anyone on the system can call the machine to retrieve
messages.
■
Multiple answering machines. If you get too many calls for one
machine to cover, connect two or more machines to cover all calls.
■
Personal answering machine. An answering machine can share an
extension with a phone (via a bridging adapter) to answer calls to the
extension.
Single Answering Machine
The single answering machine setup (Figure 5-4) serves the entire system. The
answering machine is connected to its own extension, and can cover all the
lines in the system, or as many lines as you assign to it.
To retrieve messages:
■
Go to the machine to manually play back messages.
■
From inside the system, make an intercom call to the answering
machine extension. When the machine answers, dial its message
retrieval code.
■
From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code.
Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines (Figure 5-5) so that a call does not go unanswered. If the
answering machine is busy, a second call will be answered. A setup such as
this might be used by a movie theater to announce movie times to people
calling for information.
To retrieve messages:
5-6
■
Go to the machines to manually play back messages.
■
From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message
retrieval code.
Using Auxiliary Equipment
■
From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code. Note,
however, that when calling in from outside, you can only retrieve
messages from the first machine that answers.
Lines
Telephone
(optional)
CONTROL
UNIT
Ext X
267F2
Bridging
Adapter
(optional)
ANS
MACH
To program:
1. Use Line Assignment (#301) to assign all the lines to
extension X that you want the answering machine to cover.
2. Remove extension X from all Calling Groups (#502), all
Pickup Groups (#501), the Night Service Group (#504),
and all Hunt Groups (#505).
3.Set Line Ringing for all lines assigned to extension X to
“immediate ring.”
4. Adjust the answering machine to answer according to
your needs. For example, set the machine at 4 rings during
the day so someone has a chance to pick up the call.
Figure 5-4. Single Answering Machine
Lines
CONTROL
UNIT
Ext X
ANS
MACH
1
Ext Y
ANS
MACH
2
To program:
1. Use Line Assignment (#301) to assign all the lines to
extensions X and Y that you want the machines to cover.
2. Remove extensions X and Y from all Calling Groups (#502),
all Pickup Groups (#501), the Night Service Group (#504), and
all Hunt Groups (#505).
3. For extensions X and Y, set Line Ringing for all lines to “immediate
ring."
4. Adjust both answering machines to answer on a different number of
rings (so they don’t both try to pick up the same call). For example,
set answering machine 1 to 4 rings and answering machine 2 to 6
rings.
Figure 5-5. Multiple Answering machines
Using Auxiliary Equipment
5-7
Personal Answering Machine
A personal answering machine is used to answer all the calls that ring on the
lines at a certain extension (Figure 5-6). It is useful for the following situations:
■
When you don’t want to dedicate an extension to an answering
machine
■
When the extension receives a lot of intercom calls
■
When outside calls come through a receptionist and are transferred to
the extension
■
When an extension has a private line
To retrieve messages:
■
Go to the machine to manually retrieve messages.
■
From inside the system, make an intercom call to the extension. When
the machine answers, dial the retrieval code.
■
From outside the system, call in and have someone transfer you to the
extension. When the machine answers, dial the message retrieval
code. Or, call in when no one will answer before the answering
machine does.
Lines
ANS
MACH
CONTROL
UNIT
Ext
X
267F2
Bridging
Adapter
To program:
1. Set Line Ringing for all lines assigned to
extension X to the desired ring (immediate, delayed,
or no ring).
2. If the lines assigned to extension X are also
assigned to other extensions, adjust the answering
machine to answer on the third or fourth ring so that
it does not answer calls before someone else can.
NOTE: If you intercept a call from the answering machine,
you wil hear a click to notify you that the answering
machine has turned off.
Figure 5-6. Personal Answering Machine
5-8
Using Auxiliary Equipment
Modems
There are several ways to use modems with your system, as described below.
Note:
Modems can connect directly to an extension jack without an adapter.
Stand-Alone Modem for Placing Calls Only
A modem and a terminal allow you to dial out and connect to computer bulletin
boards and other data services. This setup, which lets you dial out but not
receive calls, is shown in Figure 5-7. Note that the 267F2 bridging adapter and
telephone are optional and can be used if you want the terminal to share an
extension with a phone.
To use:
Follow the modem manufacturer’s instructions.
Send and Receive Modem
If you need to place and receive calls with the modem, use the setup shown in
Figure 5-8. This setup makes line A the primary modem line, but keeps the line
available for users at other extensions when all other lines are busy.
To use:
Calls on the modem line (line A) ring only at extension X. Likewise, line A is the
last line selected by other extensions in the system, so the modem line is
unavailable for the modem only when all other lines in the system are being
used.
Using Auxiliary Equipment
5-9
Lines
267F2
Bridging
Adapter
(optional)
CONTROL
UNIT
Modem
PC
or
Terminal
Ext
X
Telephone
(optional)
To program:
1. Use Line Assignment (#301) to assign
one or more lines to extension X.
2 .Set Automatic Extension Privacy (#304)
for extension X to “on.”
3. Remove extension X from all Calling
Groups (#502), all Pickup Groups (#501),
the Night Service Group (#504), and all
Hunt Groups (#505).
4. Set Automatic Line Selection for
extension X to “outside lines first.”
5. Set the auto answer feature of the
modem to “off.”
6. Set Line Ringing to “no ring.”
Figure 5-7. Stand-Alone Modem for Placing Calls Only
Modem Line A
Lines
CONTROL
UNIT
Ext X
Figure 5-8. Send and Receive Modem
5-10
Using Auxiliary Equipment
MODEM
To program:
1. Assign only line A to modem extension X.
2. Set Line Ringing for line A on extension X to “immediate ring.”
3. Set Automatic Line Selection for all other extensions so that line
A is the last line in the select sequence. That way, the modem
line is used for outgoing voice calls only when all other lines are
busy.
4. Set Automatic Extension Privacy (#304) for extension X to “on.”
Automated Attendants
An automated attendant answers calls and redirects them to a specified
extension or to a Hunt Group (based on the digits a caller dials after listening to
a list of choices in a recorded greeting). For example, your company might
have an automated attendant answer calls and tell callers to press 1 for Sales,
2 for Parts, 3 for Service, and so on.
Automated Attendant Used as Backup for
Receptionist
One common use of an automated attendant is as a backup for a receptionist.
In this situation, the automated attendant handles any calls that the receptionist
cannot pick up within a specified number of rings. This prevents calls from
going unanswered. Figure 5-9 shows how the automated attendant would be
connected to your system. In this example, the receptionist is at extension 10
and the automated attendant is at extension X.
To install:
Follow the instructions packaged with the automated attendant. Make sure that
the automated attendant is in backup call answering mode.
To use:
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the automated attendant answers
and plays a pre-recorded message. For example, the automated attendant
might play the following message:
“Please hold for the receptionist or dial an extension number now.”
Ext. X
AUTOMATED
ATTENDANT
Lines
CONTROL
UNIT
Ext. 10
To program:
1. Set Line Ringing for all lines assigned to
the receptionist’s extension to
“immediate ring.”
2. Set the automated attendant to pick up
within a specific number of rings, so if
the receptionist does not pick up a call,
the automated attendant will.
RECEPTlONST’S
DESK
Figure 5-9. Automated Attendant Used as Backup for Receptionist
Using Auxiliary Equipment
5-11
Credit Card Scanners
Many retail businesses and restaurants use credit card scanners to get instant
approval of credit card purchases. The system allows your credit card
scanners to share the lines in your system (as shown in Figure 5-10). You can
install the credit card scanner on an extension by itself, or combine it with a
system phone or a standard phone on the same extension.
To use:
When you make a call on the credit card scanner, an outside line is
automatically selected.
Telephone
(optional)
Lines
CONTROL
UNIT
Ext X
267F2
Bridging
Adapter
(optional)
Figure 5-10. Credit Card Scanner
5-12
Using Auxiliary Equipment
Credit
Card
Scanner
To program:
1. Use Line Assignment (#301) to assign the lines you want
the scanner to use to extension X.
2. Set Automatic Privacy (#304) for extension X to “on.”
3. Set Automatic Line Selection for extension X to “outside
lines first.”
4. If the scanner has an auto answer feature, turn it off.
5. For multiple scanners, follow procedure for each extension.
Night Service with
Auxiliary Equipment
You can set up modems, fax machines, and answering machines to receive
calls automatically after hours. When Night Service is on, calls ring immediately
at the appropriate extensions, so that no human intervention is required to
transfer calls to the fax, modem, or answering machine. When Night Service is
off, you can use the auxiliary equipment lines for normal business purposes, so
that lines are dedicated to auxiliary equipment only after hours.
By putting auxiliary equipment in the Night Service Group as described in this
section, auxiliary equipment can start ringing and answering calls whenever you
turn Night Service on. In other words, the Night Service button at extension 10
acts as a switch, turning auxiliary equipment on and off, as well as putting the
system into Night Service.
Figure 5-11 shows a system with a fax machine and a modem connected to
separate extensions. Line A is published as the fax line, and line B is published
as the modem line.
Lines
A
B
C
Ext X
CONTROL
UNIT
FAX
Ext Y
MODEM
Ext Z
To program:
1. Use Line Assignment (#301) to assign Line A to
extension X (for the fax machine to cover), line B to
extension Y (for the modem to cover), andall lines
to extension Z.
2. Removeextensions X and Y from all Calling Groups
(#502), all Pickup Groups (#501), and all Hunt Groups
(#505).
3. Assign a Night Sercice button at extension 10 (#503) and
assign extensions X and Y to the Night Service
Group (#504).
4. Set Line Ringing for Line A at extension X and for Line B
at extension Y to "no ring."
Figure 5-11. Night Service with Fax Machine and Modem
To Use:
During the day, lines A and B do not ring at extensions X and Y (according to
Line Ringing settings). When you turn Night Service on, calls on line A ring
immediately at the fax (extension X). Since that line is not assigned to any other
extension in the Night Service Group, only extension X receives fax
transmissions. Likewise, with Night Service on, calls on line B ring immediately
at the modem (extension Y). All lines ring at the system phone at extension Z.
If answering machines are connected to Night Service extensions, you can join
a call that was already answered by an answering machine from any system
phone. If you have an AT&T answering machine with the Call Intercept feature,
the answering machine drops off the call when you join it.
Using Auxiliary Equipment
5-13
Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
■
Detect any unauthorized calls
■
Bill clients or projects
■
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
Call reporting information is recorded as calls occur. The system sends the
information via a 1200-baud serial interface to either a serial printer or a call
accounting device.
The device connects directly to the SMDR jack on the primary processor
module. The system records information for each call that lasts at least 10
seconds. For outgoing calls, the timing begins when you get a dial tone. For
incoming calls, the timing begins when you answer the call. Timing stops when
the call is disconnected.
Call Reports
A call report is a page of information that begins with a header. The header
includes field names that describe the information in each call record. The call
record is a line of information that includes the fields shown in Figure 5-12.
DATE
TIME
C 05/02/91 11:11
C 05/02/91 11:34
I 05/02/91 12:35
CALLED NUMBER DUR.
12015558014
19085556036
IN
00:01:40
00:04:28
00:02:12
LINE
STN.
08
02
01
48
32
10
Figure 5-12. Sample Call Report
Each page includes 59 records. The report has the following fields.
5-14
■
Call Type. “C” indicates outgoing calls; “I” indicates incoming calls.
(System Programming procedure #607 defines whether or not
incoming calls are reported.)
■
Date. The date of the call is shown in mm/dd/yy format, where mm is
the month, dd is the day, and yy is the year. The system uses the date
set with System Date (#101).
■
Time. The time of the connection is shown in hh:mm format, where hh
is the hour and mm is the minute. The system uses the time set with
System Time (#103) and is shown in 24-hour (military) time.
■
Called Number. For an outgoing call, this is the dialed number (first
15 digits only) or the speed dial code of a Marked System Speed Dial
number (preceded by an “F”). For an incoming call, “IN” appears in
this field.
Using Auxiliary Equipment
A “*” character prints as the last digit of a dialed number if the called
party hangs up before the originator, or a “?” prints if the number of
digits dialed exceeds the 15 digits that the Called Number field can
hold.
■
Duration. The duration of the call is shown in hh:mm:ss format, where hh
is the hour, mm is the minutes, and ss is the seconds.
■
Line Number. This is the outside line (01–24) that was used to make or
receive the call.
■
Station (Extension). In general, this is the extension that answered or
placed the call. For redirected calls, the extension shown on the report is
as follows:
■
For transferred calls: the destination extension.
■
For pickup calls: the extension picking up the call.
■
For forwarded calls: the extension answering the forwarded call.
Considerations
■
The System Date (#101) and System Time (#103) must be set correctly to
ensure accurate call reports.
■
If a report cannot print because the printer is jammed or out of paper, the
system will store up to 45 records in its memory until they can be printed.
Additional calls will not be recorded.
■
In the event of a power failure, any calls in progress are lost; call records
for those calls are also lost.
■
Inside (intercom) calls are not recorded.
■
If you place a call on hold and the caller hangs up, the call is considered
complete and the record is sent to the call reporting device.
■
Conference calls appear as two outside calls. (This means two records
will be generated on the report.)
Serial Printers
A 355AF adapter lets you connect a serial printer, such as AT&T’s 572 Serial
Printer, to the primary processor module. If you connect a printer, make sure
the printer’s switches are set as follows (refer to the printer’s instructions if you
need help):
■
1200 baud
■
no parity
■
8 data bits
■
2 stop bits
(The call reporting feature also supports XON/XOFF protocol, carriage returns,
and line feeds.)
Using Auxiliary Equipment
5-15
Call Accounting Devices
You can send call information to a call accounting device if you want to further
analyze call activity. The device stores rate table information and processes the
information it receives into meaningful reports that can help you optimize your
communications system. For example, you can use it to determine the best
combination of local and long distance lines for your business.
The call accounting device connects directly to the SMDR jack on the primary
processor module and can also print out reports that include summaries by
hour, line, and extension. Refer to the manual provided with the call accounting
device for instructions on connecting it to your system.
5-16
Using Auxiliary Equipment
Speed Dial Form
A
This appendix contains a Speed Dial Form to be photocopied and handed out
to system users. It provides space on which to write System and Personal
Speed Dial numbers. For instructions on programming System Speed Dial
numbers, see Chapter 3 in this guide.
We suggest you fill in a photocopy of the form, leaving the blank original in the
book, in case you need to distribute revisions in the future.
Speed Dial Form
A-1
PARTNER™ II Communications System
AT&T
To Dial
●
On MLS- or MLC-model telephone, press [
Feature
] + Code
●
On standard touch-tone telephone, press [
#
] + Code while receiving intercom dial tone.
System Speed Dial Numbers
Code
Name/Company
*
Telephone Number
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Code
Name/Company
Telephone Number
*
Code
Name/Company
*
Telephone Number
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
* You can dial System Speed Dial codes with a (*) at any time, regardless of dialing restrictions placed on your extension. System Speed Dial numbers are programmed by the System Manager (report
problems and suggested revisions to your System Manager).
Personal Speed Dial Numbers
Code
80
Name/Company
Telephone Number
Code
90
81
91
82
92
83
93
84
94
85
95
86
96
87
97
88
98
89
99
To program Personal Speed Dial Numbers, see the Quick Reference card.
Name/Company
Telephone Number
Maintenance and Customer Support
B
Maintenance
Your system is designed to provide trouble-free performance without any
special maintenance procedures. To reduce the risk of accidental damage:
■
Keep the system modules in an area free of dust, smoke, and
moisture, and do not block the air vents by placing objects on top of
the system carriers.
■
Do not place telephones near a heating duct, radiator, or other heat
source, and do not drop or expose them to excessive shock or
vibration.
■
Unplug the telephone if its cord is damaged, if liquid is spilled into it,
or if its housing becomes cracked or otherwise damaged.
■
To clean your telephone, wipe the outside housing with a soft,
dust-free cloth. If absolutely necessary, you may use a cloth slightly
dampened with a mild soap and water solution. Dry quickly with a soft
cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in
any kind of liquid, and never use detergents, alcohols, solvents, abrasive
cleaners, or an excessive amount of water when cleaning the housing
and faceplate. To do so could result in irreparable damage.
Maintenance and Customer Support
B-1
In Case of Difficulty
If you should have a problem with your system, you may be able to solve it
yourself by following the appropriate troubleshooting procedures described in
this appendix. If you still need help, call the appropriate Helpline toll-free
number 24 hours a day:
United States:
Canada:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
1 800 628-2888
1 800 363-1882
1 800 387-4268
1 800 663-9817
If you call, have the following information ready so that the representatives can
better help you:
■
The kind of system you have (for example, PARTNER II, Release 1)
■
The number of lines and extensions in your system
■
The model number of the problem phone, if applicable (located on the
upper right-hand corner of the phone—MLS-34D, MLS-12D, MLS-12,
MLS-6, or MLC-6).
If you followed a troubleshooting procedure and need more help, tell the
representative what you did.
Power Failure Operation
When power to the system is cut off, the first line on each 206 module
automatically connects to the first extension on the module. For example: line 1
connects to extension 10; line 3 connects to extension 16; line 5 connects to
extension 22; line 7 connects to extension 28; line 9 connects to extension 34;
line 11 connects to extension 40; line 13 connects to extension 46; and line 15
connects to extension 52. This allows the system to maintain telephone service
during a power outage.
To make and answer calls during a power failure, you must use a standard
touch-tone or rotary telephone at extensions 10, 16, 22, 28, 34, 40, 46, and 52.
For this reason, it is strongly suggested that you have a standard telephone
connected—either directly or by a 267F2 bridging adapter—to the first
extension jack of every 206 module (extensions 10, 16, 22, 28, 34, 40, 46, and
52). The standard phone must not have its own power supply.
NOTE:
During a power failure, standard phones can only make and receive calls.
Other system features are not available.
The system can stay programmed for approximately four days after it stops
receiving power. After four days elapse, all of the system’s programmed
settings return to the factory settings.
B-2
Maintenance and Customer Support
Troubleshooting
The charts on pages B-3 to B-7 describe various difficulties that might occur, possible causes for
the difficulty, and procedures you can follow to try to solve the problem yourself.
Table B-2. Troubleshooting
Problem
Possible Cause
Do This
If...
Then...
1. All Phones
Dead: No
Dial Tone
or Lights
1. Control unit not
receiving power.
Make sure the control
unit’s power cord is
plugged securely into
the wall outlet. Also
make sure all circuit
breakers (little plastic
pop-up tabs shown in
Figure 1-1) are in the
“ON” position (pushed
down). To see circuit
breakers, remove the
control unit’s cover.
The green indicator
lights on the
modules are “ON”
and the trouble is
gone.
The problem is
corrected.
The green indicator
lights on the
modules are “ON”
but the trouble
remains.
Call 1 800 628-2888.
The green indicator
lights on the
modules are “OFF,”
Go to Possible Cause 2.
The green indicator
lights on the
modules are
“FLASHING,”
Call 1 800 628-2888.
The appliance does
not work,
The outlet is faulty.
Plug the control unit
into a different outlet,
check fuse box, or call
an electrician.
The appliance works,
Call 1 800 628-2888.
Check the LEDs on
the front of the system
modules. If a single
green LED is out, try
reseating the module
in the carrier (see
page 2-7).
LEDs light,
Problem is solved,
Problem remains,
Call 1 800 628-2888.
If several LEDs are
out, try reseating the
leftmost module of the
ones with the lights
out.
LEDs light,
Problem is solved.
Problem remains,
Go to Possible Cause 3.
3. Expansion cable
not properly
connected.
Check the connection.
Make sure the cable is
secure at both ends.
The LEDs light,
Problem is solved.
The problem
remains,
Go to Possible Cause 4.
4. Expansion carrier
not receiving power.
Make sure the power
cord is plugged into
the wall outlet and all
circuit breakers are in
the “ON” position.
Power up the expansion carrier first, then
the primary carrier.
The LEDs light,
Problem is solved.
The problem
remains,
Call 1 800 628-2888.
2. The power outlet
may be faulty.
2. Multiple
Phones
Dead: No
Dial Tone
or Lights
1. One system
module out.
2. Several system
modules out.
Test the outlet by
plugging in an appliance, like a lamp or
radio.
Maintenance and Customer Support
B-3
Do This
If...
Then...
Find out if you have
touch-tone or rotary
service and set the
Dial Mode (#201) to
“touch-tone” or
“rotary.”
You can make a call,
The problem is solved.
The Dial Mode is
already set correctly,
Go to Possible Cause 2.
2. Someone
changed your
Outgoing Call
Restriction settings.
Find out: were you
able to make a call
without any trouble
before?
You were able to call
on the phone before
and no one changed
your Outgoing Call
Restriction settings,
Go to Possible Cause 3.
3. Local phone
company is not
accurately receiving
the dialing signals.
Isolate the problem.
Use the telephone to
make calls on different
lines. Then, make
calls on different
phones using the
same line.
You cannot make
calls from one phone
on all lines,
Follow the procedure
for “Other Problems
with Phones,” page
B-7, Possible Cause 2.
You cannot make
calls using different
phones,
Go to Possible Cause 4.
4. Too many
standard devices
trying to dial
simultaneously. (If
the problem is on a
system phone, go to
Possible Cause 5.)
Stay on the line and
wait for dial tone, or try
your call later.
You can make a call,
You may want to
expand system
capacity to avoid future
problems. Call 1 800
628-2888.
You wait 30 seconds
and still do not hear
a dial tone,
Go to Possible Cause 5.
5. Local phone
company line is
faulty.
One at a time, unplug
each outside line from
the 206, 400, or 200
module inside the
control unit. Plug it
into a standard
telephone and try to
make a call.
The trouble appears
on the standard
phone,
Try another line cord; if
trouble persists, report
it to your local phone
company.
The trouble does not
appear on the
standard phone,
The trouble is with your
control unit. Call 1 800
628-2888.
Possible Cause
Problem
1. Dial Mode is
3. Trouble
incorrectly set.
Making
Outside Calls
Trouble could be
any of the
following:
You hear a dial
tone, but it
continues as you
try to dial.
You hear a dial
tone and it cuts
off when you
dial, but the line
does not ring.
You hear a busy
signal as you
dial.
You hear nothing
at all.
4. Phone Does
Not Ring
1. Volume control is
set too low (system
phone) or turned off
(standard phone).
Press the volume
control button to
increase ringer
volume, or turn ringer
on.
Phone rings
increasingly louder,
Problem is solved.
Phone still does not
ring,
Go to Possible Cause 2.
2. Do Not Disturb or
Call Forwarding
feature is turned on.
Check to see if Do Not
Disturb or Call
Forwarding is turned
on.
Do Not Disturb or
Call Forwarding is
turned on,
Turn it off by pressing
the programmed button.
Go to Possible Cause 3.
Do Not Disturb or
Call Forwarding is
not turned on,
3. Phone’s Line
Ringing may be
programmed for “no
ring” or “delayed
ring. ”
B-4
Check to see if the
phone’s Line Ringing
is programmed for “no
ring” or “delayed
ring.” Refer to
“Telephone
Programming” in
Chapter 3.
Maintenance and Customer Support
Line Ringing is set
for “no ring” or
“delayed ring,”
Change programming
if necessary.
Line Ringing is set
for “immediate ring,”
Phone may be faulty.
Follow troubleshooting
procedure for “Other
Problems with Phones,”
page B-7.
Do This
If...
Then...
Be sure the device is set
to answer correctly.
The optional device
was set properly,
Check Line Ringing.
machine, or modem
answers when it
should not.
If the device answers
before it should, adjust it
to answer on a later ring.
If the device should not
answer calls at all, turn
its auto-answer feature
off. Refer to the device’s
user manual. For every
optional device
connected to your
system, either set the
device itself to answer on
a later ring (when the
Line Ringing for the
device’s extension is set
to “immediate ring”) or
set the extensions Line
Ringing to “delayed ring.”
The optional device
was set improperly,
Reset device. If
problem remains,
call 1 800 628-2888.
1. If you are using a
speakerphone, there
may be environmental factors that affect
the performance of
the speaker or
microphone (for
example, too much
background noise).
See “Speakerphone
Performance Tips” on
page 4-6 for suggestions
on the proper use of the
speakerphone.
The problem is not
solved,
Go to Possible
Cause 2.
2. If the system is set
for rotary dialing, the
Rotary Dialing
Timeout interval is
too long. (If the
system is set for
touch-tone dialing,
you could have a
faulty phone or cord.
See “Other Problems
with Phones,” page
B-7.)
Reset the Rotary Dialing
Timeout (#108) interval.
Refer to “System
Programming” in
Chapter 3.
You can hear the
called party answer,
The problem is
solved.
The problem is not
solved,
Call 1 800 628-2888.
7. Using the
Recall
Feature
Has No
Effect
Recall Timer
Duration set too
short.
Increase the Recall Timer
Duration (#107) by 100
milliseconds. See
“System Programming” in
Chapter 3.
The Recall feature
works,
The problem is
solved.
The Recall feature
still has no effect,
Continue increasing
the Recall Timer
Duration by
increments of 100
milliseconds until the
problem is solved.
8. Using the
Recall
Feature
Disconnects
Call
Recall Timer
Duration set too long.
Decrease the Recall
Timer Duration (#107) by
100 milliseconds. See
“System Programming” in
Chapter 3.
The Recall feature
works,
The problem is
solved.
The Recall feature
still disconnects
calls,
Continue decreasing
the Recall Timer
duration by
increments of 100
milliseconds until the
problem is solved.
Problem
Possible Cause
An optional device,
5. Calls are
such as a fax
Answered
Automatically machine, answering
A call rings once,
then disappears
as though it was
answered.
6. Trouble
Hearing
Called Party
Answer
This problem
applies if system
is installed behind a PBX or
with the phone
company’s “CalI
Waiting.”
Maintenance and Customer Support
B-5
Problem
Possible Cause
Do This
If...
Then...
9. Phone
Rings
Back After
Intercom
Call with
No One at
Other End
1. The switchhook on
a standard phone is
accidentally pressed
and released,
causing a call to ring
back.
Always replace the
handset carefully.
The problem is not
solved,
Go to Possible
Cause 2.
2. Automatic Line
Selection is
programmed
incorrectly.
If one of the phones
involved is a standard
single-line rotary or
touch-tone phone,
program its Automatic
Line Selection to
“intercom first.”
The problem is not
solved,
Call 1 800
628-2888.
1. Ringer equivalents
are too high for the
extension.
Check the total of the
Ringer Equivalence
Numbers (REN) at the
extension. If it exceeds
2.0, unplug one of the
devices.
The ringer functions
properly,
Problem is with
optional device;
the system is okay.
Trouble still appears,
Go to Possible
Cause 2.
Remove the optional
device from the extension
and plug in an optional
device that you know
rings properly.
The ringer functions
properly,
The problem is
with optional
device; the system
is okay.
Trouble still appears,
Go to Possible
Cause 3.
The phone works,
There is a problem
with the optional
device attached to
the extension or
bridging adapter.
Replace the
optional device. If
the problem
persists, call 1 800
628-2888.
The phone does not
work,
Call 1 800
628-2888.
Abandoned calls on
hold are
disconnected,
The problem is
solved.
Abandoned calls on
hold still do not
disconnect, or the
Hold Disconnect Time
was already “short,”
Go to Possible
Cause 2.
10. Combination Extension
Problem:
Phone
Does Not
Ring
Properly
2. Optional device
(fax, answering
machine, etc.) is
faulty.
3. Bad adapter or
combination device.
11. Calls on
1. Hold Disconnect
Time is programmed
Hold
incorrectly—too long.
Hangs
Up, but
Line
Does Not
Disconnect
12. Calls
on Hold
Are
Disconnected
B-6
Make sure the standard
device in the combination
is plugged into the
correct slot on the 267F2
bridging adapter (see
Figure 2-2). If the extension still does not work
properly, unplug the
adapter from the wall
jack. Unplug the phone’s
cord from the adapter
and plug it into the jack.
Change the Hold
Disconnect Time (#203)
from “long” to “short.”
See Chapter 3.
2. Local phone
company does not
send hold release
signal.
Call phone company to
find out whether they
send a hold release
signal.
If they do not, or if
they do but the
problem still occurs,
Call 1 800
628-2888.
Hold Disconnect Time
is programmed
incorrectly—too short.
Change the Hold
Disconnect Time (#203)
from “short” to “long.”
See Chapter 3.
Calls on hold no
longer disconnect,
The problem is
solved.
Calls on hold still get
disconnected, or the
Hold Disconnect Time
was already set to
“long.”
Call 1 800
628-2888.
Maintenance and Customer Support
Problem
Possible Cause
Do This
If...
Then...
13. Phone
Display
Does Not
Work
Date, day, and time
do not display
properly.
Re-enter the date,
day, and time using
System Programming
(#101, #102, and
#103).
The display works,
Problem is solved.
The display still does
not work,
Follow procedure for
“Other Problems with
Phones.”
14. System
Phone in
Combination, Extension
Does Not
Work
1. System phone is
plugged into wrong
jack of bridging
adapter.
Plug system phone
into the correct jack
(see Fig. 2-2 on page
2-3).
The system phone
works properly,
Problem is solved.
The problem
remains,
Go to Possible
Cause 2.
2. Wrong cord and
wrong bridging
adapter used to
connect standard
phone.
First, unplug the
bridging adapter
from the wall jack.
Then, unplug the
system phone from
the adapter and plug
it into the wall jack.
The system phone
works properly,
Either the cord or the
adapter must be
replaced. (Use only
an AT&T 267F2
bridging adapter.)
Call 1 800 628-2888
for details.
1. Phone needs to
be reset.
Unplug the cord from
the bottom of the
phone and (with the
handset hung up)
plug the cord in
again.
The problem
remains,
Go to Possible
Cause 2.
2. Possible faulty
telephone.
Unplug the cord from
the base of the
problem phone and
plug it into a phone
that works.
The other phone
works,
The old phone was
faulty. Call 1 800
628-2888 to arrange
for a replacement.
The other phone
does not work,
Go to Possible
Cause 3.
If the phone works,
The cord is faulty.
Call 1 800 628-2888
to arrange for a
replacement.
If the phone does not
work, and it is part of
a combination
extension,
See “Combination
Extension Problem:
Phone Does Not
Ring Properly,”
Possible Cause 3.
15. Other
Problems
with
Phones
3. Defective
telephone cord.
Unplug the cord from
the base of the phone
and the wall jack.
Replace it with a cord
that works.
If the phone does not
work, and it is not
part of a combination
extension,
16. Other
Problems
with the
System
System needs a
hardware reset.
Unplug the control
unit’s power cord(s).
Wait 10 seconds and
plug back in. Make
sure the expansion
carrier is powered up
first, then the primary
carrier.
The problem is not
solved,
Call 1 800 628-2888.
Call 1 800 628-2888.
Maintenance and Customer Support
B-7
Repair Information
In-Warranty Repairs
If you purchased or leased your system directly from AT&T, AT&T will repair it
free of charge during the one-year warranty period. Simply call the Helpline at
1 800 628-2888 and ask for service.
Business-Day service is standard during the warranty period for both the control
unit and system phones. Business-Day service is performed during normal
business hours. However, if you need 24-hour service protection during the
warranty period on the control unit in case there is a major system failure, you
can purchase an Around-the-Clock service contract from your local AT&T sales
office (1 800 247-7000). (Around-the-Clock service is not available for phones.)
If you purchased or leased your system through an AT&T authorized dealer,
contact your dealer for repairs.
Post-Warranty Repairs
If you purchased your system from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract.
To eliminate unexpected repair costs after the warranty period, you can
purchase a post-warranty service contract from AT&T. If you do not have a
contract, AT&T service is provided on a time-and-materials basis by calling the
Helpline at 1 800 628-2888. A contract entitles you to unlimited service calls
with no charge for parts and labor, plus preferred dispatch priority. Both
Business-Day and Around-the-Clock coverages of varying lengths are available.
To order a post-warranty service contract, call 1 800 247-7000.
If you leased your system from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800-247-7000.
If you purchased or leased your system through an AT&T-authorized dealer,
contact your dealer for repairs.
AT&T Limited Warranty and
Limitation of Liability
AT&T warrants to you, the customer, that your system will be in good working
order on the date AT&T or its authorized reseller delivers or installs the system,
whichever is later (“Warranty Date”). If you notify AT&T or its authorized reseller
within one year of the Warranty Date that your system is not in good working
order, AT&T will without charge to you repair or replace, at its option, the system
components that are not in good working order. Repair or replacement parts
may be new or refurbished and will be provided on an exchange basis. If AT&T
determines that your system cannot be repaired or replaced, AT&T will remove
the system and, at your option, refund the purchase price of your system or
apply the purchase price towards the purchase of another AT&T system.
B-8
Maintenance and Customer Support
If you purchased your system directly from AT&T, AT&T will perform warranty
repair in accordance with the terms and conditions of the specific type of AT&T
maintenance coverage you selected. A written explanation of AT&T’s types of
maintenance coverage may be obtained from AT&T by calling 1 800 247-7000.
If you purchased your system from an AT&T-authorized reseller, contact your
reseller for the details of the maintenance plan applicable to your system.
This AT&T limited warranty covers damage to the system caused by power
surges, including lightning.
Unless otherwise expressly agreed to in a written agreement signed by AT&T,
AT&T will not be responsible under this limited warranty for damages resulting
from:
■
Failure to follow AT&T’s installation, operation, or maintenance
instructions;
■
Unauthorized system modification, movement, or alteration;
■
Unauthorized use of common carrier communication services accessed
through the system;
■
Abuse, misuse, or negligent acts or omissions of the customer and
persons under the customer’s control; or
■
Acts of third parties and acts of God.
AT&T’s obligation to repair, replace, or refund, as set forth above, is your
exclusive remedy.
Except as specifically set forth above, AT&T, its affiliates, suppliers, and dealers
make no warranties, express or implied, and specifically disclaim any warranties
of merchantability or fitness for a particular purpose.
Limitation of Liability
Except for personal injury, direct damages to tangible personal property
proximately caused by AT&T and liability otherwise expressly assumed in a
written agreement signed by AT&T, the liability of AT&T, its affiliates, suppliers,
and authorized resellers for any claims, losses, damages, or expenses from any
cause whatsoever (including acts of omissions of third parties), regardless of
the form of action, whether in contract, tort, or otherwise, shall not exceed an
amount equal to the lesser of the direct damages proven or the purchase price
of the system. In no event shall AT&T or its affiliates, suppliers, or authorized
resellers be liable for incidental, reliance, consequential, or any other indirect
loss or damage (including lost profits or revenues) incurred in connection with
the system. This limitation of liability shall survive failure of the exclusive remedy
set forth in the limited warranty above.
Maintenance and Customer Support
B-9
Product Ordering Information
Ordering additional telephones and modules, accessories, and replacement
parts for your system is convenient. Table B-1 (on the next page) shows where
you can buy system components in the United States.
To take full advantage of your system, the sources shown below can also
provide you with the optional equipment you might want for your system, such
as AT&T fax machines, answering machines, standard phones, modems,
paging systems, doorphones, headsets, bells, lights, strobes, music-on-hold
systems, and printers.
You can obtain most items from more than one source, either directly from AT&T
or from authorized dealers. Sources in the United States are:
■
AT&T Catalog Sales. This source is AT&T’s national phone/mail sales
center in Cincinnati. A Catalog Associate will place your order, including
AT&T installation if you need it. Or you can charge your order on a VISA,
Mastercard, or American Express card. The Catalog Associate can also
give you sales advice and mail you AT&T’s “Sourcebook” catalog of
systems, telephones, and accessories. Call 1 800 451-2100.
■
AT&T Sales Offices. Sales offices to serve the small business customer
are located throughout the country. To contact the office closest to you,
call 1 800 247-7000. A representative will place your order, including
AT&T installation if you need it.
■
AT&T Authorized Dealers. You can also buy most items from one of
AT&T’s authorized dealers. To find the dealer nearest you, call 1 800
247-1212.
■
AT&T PhoneCenter Stores. Your local PhoneCenter Store carries most
items. To locate the nearest store, call 1 800 222-3111 or see your local
white pages under “AT&T PhoneCenter Store.”
■
AT&T National Parts Sales Center. This national sales center, located
in Denver, stocks replacement parts for the control carrier and
telephones. Telephone orders can be placed by calling 1 800 222-PART.
In Canada, order these items from AT&T Canada:
Eastern Canada and Ottawa:
Ontario:
Central and Western Canada:
B-10
Maintenance and Customer Support
1 514 335-7200
1 416 756-5236
1 800 561-5165
To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it.
SOURCE (U.S.)
AT&T
Catalog Sales
(Sourcebook)
AT&T
Sales
Office
AT&T
PhoneCenter
Store
AT&T
Authorized
Dealer
AT&T
National Parts
Sales Center
(800) 451-2100
(800) 247-7000
*
**
(800) 222-PART
System Modules and Wiring:
Primary Processor module
Expansion Processor module
Line/Extension module (206)
Includes 206 module, two 7-ft line cords, two 267F2
bridging adapters, and installation instructions
Line module (400)
Includes 400 module, four 7-ft. line cords, and instruction
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
Backplane
System cover
▲
▲
▲
▲
AC power cord
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
Line cord (D2R)
Connects 206/400 modules to network interface (clear color)
Specify length: 7 (standard length), 14, or 25 ft.
▲
267F2 bridging adapter
Connects two devices to one extension
▲
In-Range Out-of-Building (IROB) protector (504A1)
Required when Installing extensions in another building
from the control unit (two required per MLS-model
telephone, one per standard phone or device)
▲
Z300A Electromagnetic Interference (EMI) Filter
Includes filter, 7-ft. line cord, and installation instructions
▲
267C line adapter
Splits two outside lines from an RJ14 network interface
jack, so that each line has its own modular plug (do not
use at extension tacks)
▲
355A/355AF adapter
Connects call reporting device to primary processor
module
▲
▲
▲
▲
System Telephones and Accessories:
MLS-34D corded telephone, black or white
▲
▲
▲
▲
MLS-12D corded telephone, black or white
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
MLS-12 corded telephone, black or white
MLS-6 corded telephone, black or white
MLC-6 cordless telephone, black or white
▲
MLS-CA24 Intercom Autodialer
▲
▲
Telephone stand, black or white
▲
▲
▲
Button label package (specify telephone model)
Button label package (MLS-CA24 Intercom Autodialer)
▲
▲
▲
▲
▲
▲
Handset (K2S1), black or white
Standard for MLS-model phones
▲
▲
▲
Amplified handset (K6S), black or white
Optional for hard-of-hearing users with MLS-model phones
▲
▲
▲
Handset cord, 9 ft., black or white, coiled
Connects handset to telephone
Telephone mounting cord (D4BU)
Connects phone to wall jack, jack panel, or 206 module
ext. jack. Specify length: 2, 7, or 14 ft.
Modular telephone extension cord—8-connector
Extends the D4BU mounting cords
Specify length 14, 25, 50, 75, or 100 ft.
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
▲
*To locate the AT&T PhoneCenter Store nearest you, see the listing in your local telephone directory’s white pages (under AT&T),
or call 1 800 222-3111.
**To locate the nearest AT&T Authorized Dealer, call 1 800 247-1212.
Table B-1 Sources of Additional Equipment and Replacement Parts (U.S.)
Maintenance and Customer Support
B-11
C
Specifications
Capacities
■
■
■
■
■
■
Dimensions
and Weights
(approx.)
206 Module
System
■
■
■
■
■
■
■
■
■
■
■
24 outside lines via line jacks on
eight 206 or 400 modules
48 extensions via extension jacks
on eight 206 modules
1 loudspeaker paging system
via PAGE jack on processor
module
1 audio source via MUSIC ON
HOLD jack on processor module
(RCA phono plug required)
1 call reporting device via SMDR
jack on processor module (355A/F
adapter required)
2 doorphones, using 2 extension
jacks
Primary Proc. Mod.
Exp. Proc. Mod.
206 module
400 module
Backplane & cover
MLS-34D phone
MLS-12D phone
MLS-12 phone
MLS-6 phone
MLC-6 phone
MLS-CA24
Intercom Autodialer
■
■
2 outside lines
6 extensions
Extension Jack
■
400 Module
4 outside lines
■
Maximum 2 devices per extension
jack, total REN on jack not to
exceed 2.0* (2 devices require
AT&T 267F2 bridging adapter)
System phone REN: 0 (zero)
No more than one system phone
per jack
For programming, a system display
phone must be connected to
extension 10 or 11.
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
11"(D) x 17"(H) x 1.5"(W) or 27.9 x 43.2 x 3.8 cm
12"(D) x 19"(H) x 11"(W) or 30.5 x 48.3 x 27.9 cm
9.7"(D) x 5.3"(H) x 10"(W) or 24.6 x 13.5 x 25.4 cm
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
9.5"(D) x 5"(H) x 6.75"(W) or 24.1 x 12.7 x 17.1 cm
9.4"(D) x 3.4"(H) x 7"(W) or 23.9 x 8.6 x 17.8 cm
4.0 lbs or 1.8 kgs
4.0 lbs or 1.8 kgs
4.5 lbs or 2.0 kgs
4.0 lbs or 1.8 kgs
5.5 lbs or 2.5 kgs
2.9 lbs or 1.2 kgs
1.8 lbs or 1.0 kgs
9.7"(D) x 5.3"(H) x 3.4"(W) or 24.6x 13.5 x8.6 cm
1.3 lbs or 0.6 kgs
2.0 lbs or 0.9 kgs
2.1 lbs or 0.8 kgs
2.6 lbs or 1.3 kgs
Switch Fabric ■ Full digital, nonblocking
Electrical
Specifications
■
■
■
■
■
10 Watts (35 BTUs/hour) per 400 module, normal and peak power consumption
65 Watts (225 BTUs/hour) per 206 module during normal operation
100 Watts (350 BTUs/hour) per 206 module during peak power consumption
4 Amps peak current at full system capacity (processor module and four 206 modules)
4-day memory backup (96 hours)
* The two devices combined on an extension jack can be a system phone with a standard device, or two standard devices; DO NOT
connect two system phones to the same extension jack. If a device lists two RENs, use the higher number when adding up RENs.
Specifications
C-1
Extension Jack
Specifications
■
■
■
PAGE Jack
Specifications
■
■
■
Environmental
Requirements—
Control Unit
■
■
■
■
■
■
■
Electrical
Requirements
■
■
■
Requirements for
Out-of-Building
Extensions
■
MLS-model telephone: two AT&T 504A1 protectors
Standard device: one AT&T 504A1 protector plus one carbon block protector
■
68000 microprocessor, 64K RAM, 256K ROM
■
12 mHz, 128K RAM, 64K ROM
■
■
■
■
■
■
Specifications
90–130 VAC, 50–60 Hz, 3-prong outlet separate ground, separately fused at 15 Amps
Outlet must not be controlled by an on/off switch
Grounding to comply with Underwriters Laboratories (UL) 1459:
A. An insulated grounding conductor that is not smaller in size and equivalent in insulation
material and thickness to the grounded and ungrounded branch circuit supply
conductors, except that it is green with or without one or more yellow stripes, is to be
installed as part of the circuit that supplies the product or system.
B. The grounding conductor mentioned in item A is to be connected to ground at the service
equipment.
C. The attachment-plus receptacles in the vicinity of the product or system are all to be of a
grounding type, and the grounding conductors serving these receptacles are to be
connected to earth ground at the service equipment.
■
■
C-2
Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required)
Locate within 5 feet (1.5 meters) of the network interface jacks and an electrical outlet not
controlled by a switch, using supplied 7-foot (2.1-meter) cords
Mount the Expansion Carrier at least 6" and not more than 24" away from the primary carrier
Operating temperature 32° to +104°F (0° to +40°C), not in direct sunlight
Humidity 15%–90%, noncondensing
For proper ventilation and easy replacement of modules, provide at least 6” (2.34cm) clearance
at the top and sides and 2 feet (0.6 meters) at the front and bottom of the control unit.
Locate in an area free of excess moisture, corrosive gases, dust, and chemicals
MLS-model phones: AT&T SYSTIMAX™ or at least 2-pair (4-wire) star (“home run” not “loop”)
Other standard telecommunications equipment (single-line phones, fax machines, answering
machines, etc.): 1-pair (2-wire) mounting cords (AT&T D2R mounting cords recommended)
Bridging adapter: AT&T 267F2
Range: 1,000 feet (305 meters) for MLS phones; 3,000 feet (915 meters) for standard devices
■
■
Primary Proc.
Module
Specifications
Expansion Proc.
Module
Specifications
Local Phone
Company
Information
Draws current on inner wire pair
Provides contact closure on outer wire pair
600 Ohm impedance
Installation of a telephone or other standard (tip/ring) device in another building requires the
following In-Range Out-of-Building (IROB) protectors to protect the control unit and device from
electrical surges:
■
Wiring
Ringing voltage: +5VDC, -140 VDC peak to peak; trapezoidal wave shaping
35- to 38-Volt talk battery
Ringing frequency: 20 Hz
FCC registration number: AS5 USA-61630-KF-E
REN (outside line jack): 0.9A per line jack
Jack type: RJ11C
Loop start lines
FCC Information
D
Federal Communications
Commission (FCC) Interference
Information
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manuals, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference, in which case the user will have to correct the
interference at his or her own expense.
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its
rules. In compliance with those rules, you are advised of the following:
■
Means of Connection: Connection to the telephone network shall be
through a standard network interface jack USOC RJ11C. These
USOCs must be ordered from your local telephone company.
This equipment may not be used with party lines or coin telephone
lines.
■
Notification to the Telephone Companies: Before connecting this
equipment, you or your equipment supplier must notify your local
telephone company’s business office of the following:
■
The telephone number(s) you will be using with this equipment.
FCC Information
D-1
■
■
The appropriate registration number and ringer equivalence number
(REN), which can be found on the right hand side of the primary
carrier.
The facility interface code, which is O2LS2.
You must also notify your local telephone company if and when this
equipment is permanently disconnected from the line(s).
■
Repair Instructions: If you experience trouble because your
equipment is malfunctioning, the FCC requires that you disconnect the
equipment from the network and not use it until the problem has been
corrected. Repairs to this equipment can only be made by the
manufacturer, its authorized agents, or by others who may be
authorized by the FCC. In the event repairs are needed on this
equipment, please contact the AT&T National Service Assistance
Center (NSAC) at 1 800 628-2888. For warranty information, see
Appendix B.
■
Rights of the Local Telephone Company: If this equipment causes
harm to the telephone network, the local telephone company may
discontinue your service temporarily. If possible, they will notify you in
advance. But if advance notice is not practical, you will be notified as
soon as possible. You will also be advised of your right to file a
complaint with the FCC.
Your local telephone company may make changes in its facilities,
equipment, operations, or procedures that affect the proper
functioning of this equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted
telephone service.
■
D-2
Hearing Aid Compatibility: The custom telephones for this system
are compatible with inductively coupled hearing aids as prescribed by
the FCC.
FCC Information
Index
A
C
Abbreviated Ringing (#305), 3-17
Accessories, 1-8, B-11
Adding lines and extensions, 3-3
Allowed List Assignment (#408), 3-18
Allowed Phone Number Lists (#407), 3-6, 3-18
Amplified handset, 1-9, B-11
Answering a call
at your extension, 4-18
ringing at another extension, 4-19
Answering machines, 5-6 to 5-8
Assembling system phones, 2-9
Attendant/VMS Extensions (#607), 3-19
Attendants, automated, 1-7, 3-19, 5-11
Audio source, installing, 2-10
Auto Dial buttons, 3-22
Auto Dial numbers
intercom (inside), 3-26, 4-16
outside, 3-20, 3-26, 4-15
programming, 3-20, 3-26
using, 4-15, 4-16
Autodialers, Intercom, 1-8
Automated attendants, 1-7, 3-19, 5-11
Automatic Extension Privacy (#304), 3-17
Automatic Line Selection, 3-21, 3-26
Auxiliary equipment
example setups, 5-1 to 5-16
overview, 1-7 to 1-9
programming for, 3-11
with Night Service, 5-3
Call Forwarding, 3-27, 4-17
Call handling, 4-14 to 4-23
Call Intercept feature, 5-6
Call Pickup, 3-8, 3-27, 4-13, 4-19
Call report, 5-14 to 5-15
Call reporting devices, 5-14 to 5-16
Call Restrictions, Outgoing (#401), 3-18
Call timer, 4-2
Calling extensions simultaneously, 4-13, 4-17
Calling Group, 3-8, 3-19, 4-17
Calling Group Extensions (#502), 3-19
Calling, intercom (inside), 4-16
Calling, outside, 4-14
Capabilities, system, 1-2
Capacities, system, 1-5, C-1
Carriers (see also Control unit)
expansion, 1-4, 2-1
installing, 2-7
primary, 1-4, 2-1
Centralized telephone programming, 3-1, 3-26 to 3-27
Changing system settings, 3-3, 3-16
Circuit breakers, 1-4, 2-7
Clock, changing system, 3-3, 3-16
Combination extension
installing, 2-3, 2-4
problems with, B-6, B-7
using, 4-9 to 4-10
Components, system, 1-4, 2-4 to 2-5
Conference (Conf) button, 4-2
Conference call, making a, 4-22
Conference Drop, 3-27, 4-12, 4-22
Conference, outside restriction, 3-16
Control unit, 1-5, 2-7
Copy Settings (#399), 3-2, 3-17
Cordless phones, 1-6, 4-2 to 4-3
Credit card scanners, 5-12
Cycle programming method, 3-13
B
Backplane, 1-5, 2-1, 2-7, B-11
Backup call answering, 3-23
Backup programming extension, 3-1, 3-23
Bells (see Extra alerts)
Bridging adapter, AT&T 267F2, 2-3, B-11
Busy extension indication, 3-23
Busy Lamp Fields (BLF) feature, 3-23
Button label sheets, 3-25, B-11
Buttons, system telephone, 4-2 to 4-3
D
Date, System (#101), 3-16
Day, System (#102), 3-16
Dead phones, B-3
Delayed ring, 3-21
Dial-code features
Index
IN-1
programming, 3-22, 3-26 to 3-27
using, 4-11 to 4-13
Dial Mode (#201), 3-17
Dial tones, outside vs. intercom, 4-5, 4-8
Dialing restrictions and permissions
for fax machine, 5-3
overriding, 3-6, 4-15
programming, 3-18
summary of, 3-4 to 3-7
Direct Line Pickup, 3-27, 4-13
Direct programming method, 3-13
Direct Station Select (DSS) feature, 3-23
Disallowed List Assignments (#405), 3-18
Disallowed Phone Number Lists (#404), 3-5, 3-18
Display Language (#303), 3-17
Display phone
for receptionist, 2-4, 3-23
for programming, 3-1
Do Not Disturb, 3-26, 4-11
Doorphones
description, 1-8
Doorphone Alert Extensions (#606), 3-11, 3-19
Doorphone Extensions (#604/#605), 3-11, 3-19
installing, 2-3
programming for, 3-11, 3-19
Drop, Conference, 3-27, 4-12, 4-22
Dropping parties from a conference call, 4-12
F
400 module, 1-5, 2-1, B-11
Fax Machine Extensions (#601), 3-11, 3-19
Fax machines
example setups, 5-3 to 5-5
Notify feature, 5-3
programming for, 3-11, 3-19
using, 5-1 to 5-2
Fax Management button, 5-1 to 5-2
FCC information, inside front cover, D-1 to D-2
Feature button, 4-2
Feature phones, 4-9
Features
dial-code, 3-22, 4-11
overview, 1-2
speed dialing, 3-12
summary of, 1-2 to 1-3
user-programmable, 3-27, 4-11 to 4-13
G
E
Electrical specifications, C-1
Electromagnetic Interference (EMI) filter, B-11
Emergency Phone Number List (#406), 3-6, 3-18
Emergency Phone Numbers, adding or changing, 3-6, 3-18
Environmental requirements, C-2
Erasing programming, 3-16
Exclusive Hold, 3-26, 4-11, 4-20
Expansion module, 1-5, 2-1, B-11
Extension
adding an, 3-3
backup programming, 3-1
calling an, 4-16
combination, 2-3, 4-9 to 4-10
connecting an, 2-8
groups, 3-8 to 3-10
jacks, 2-4
numbering, 2-2
programming, 3-20, 3-27
receptionist, 3-23
specifications, C-2
Extension Hunt Groups (#505)
description, 3-9
IN-2
programming, 3-19, 3-27
using, 4-13, 4-17
Extension 10/11, 3-1, 3-23
Extra alerts, 1-8
Index
Group Calling, 3-19, 3-27, 4-13
Group Paging, 3-19, 4-13
Group Pickup, 3-27
Groups
Calling, 3-8, 3-19, 4-17
Extension Hunt, 3-9, 3-19, 3-27, 4-13, 4-17
Night Service, 3-10, 3-19
Pickup, 3-8, 3-27, 4-19
H
Hands-Free Answer on Intercom (HFAI), 4-6
Handset
using, 4-5, to 4-6
volume controls, 4-3
Hard-of-hearing handsets, 1-9, B-11
Hardware, 1-4, 2-6
Headsets, 1-9
Hearing aid compatibility, D-2
Helplines, B-2
HFAI (Hands-Free Answer on Intercom), 4-6
Hold button, 4-2
Hold Disconnect Time (#203), 3-17
Hold, Exclusive, 3-26, 4-11, 4-20
Holding a call, 4-20
Hotline (#603)
programming for, 3-11, 3-19
standard phone used as, 2-3
Hunt Groups (see Extension Hunt Groups)
I
Immediate call answering, 3-23
Immediate ring, 3-21, 3-23
Indicators, system telephone, 4-2
Industry-standard devices (see Standard devices)
In-Range Out-of-Building (IROB) protectors, 1-9, B-11, C-2
Inside call, making an, 4-16
Installation
267F2 bridging adapter, 2-3
audio source, 2-10
call reporting devices, 2-3
carriers, 2-7
combination extension, 2-3
control unit, 2-7
doorphones, 2-3
guidelines for, 2-1 to 2-3
hardware, 2-1 to 2-12
hotline telephones, 2-3
line cords, 2-8
loudspeaker paging system, 2-10
MLS-CA24 Intercom Autodialers, 2-11
modules, 2-7
music-on-hold source, 2-10
safety instructions, 2-ii
standard devices, 2-2 to 2-3
system phones, 2-2, 2-9 to 2-10
telephones, 2-10
two devices on one extension, 2-3
wiring, 2-2, 2-8, C-2
Intercom Autodialers, 1-8, 2-2, 2-11
Intercom Auto Dial buttons, 3-22
Intercom buttons, 4-2
Intercom call, making an, 4-16
Intercom status, 3-23
IROB (in-Range Out-of-Building) protectors, 1-9, B-11, C-2
J
Jacks, 2-2
Joining a call, 4-23
L
Labeling
line and extension jacks, 2-2
system phones, 2-9, 3-25
Language, Display (#303), 3-17
Last Number Redial, 3-27, 4-12
Light patterns
description of, 4-4
Intercom Auto Dial Button, 3-23, 4-4
Line
adding to system, 3-3, 3-16
assigning to extensions, 3-16
buttons, 3-25, 4-2
connecting, 2-8
cords, 2-2, 2-8, 2-10, B-11
jacks, 2-4
numbering, 2-2
restricting use at individual extension, 3-4 to 3-7
Line Access Restriction (#302), 3-17
Line Assignment (#301), 3-17
Line Reserve feature, 4-15
Line Ringing, 3-21, 3-26
Line Selection, Automatic, 3-21, 3-26
Lines, Number of (#104), 3-16
Lists
allowed phone numbers, 3-6, 3-18
disallowed phone numbers, 3-5, 3-18
emergency phone numbers in, 3-6, 3-18
entering phone numbers in, 3-18
Loudspeaker paging
description, 1-8
dial-code feature, 4-13
installation, 2-10
programming feature on a telephone, 3-27
using, 4-24
M
Maintenance, B-1
Making a call, 4-14 to 4-17
Marked System Speed Dial numbers, 3-6
Message indicator, 4-3
Message Light On/Off, 3-27, 4-12
Microphone, 4-5 to 4-6
Microphone (Mic) button, 4-2, 4-5
MLS-CA24 Intercom Autodialers, 1-8, 2-2, 2-11
MLS-12D programming overlay, 3-15
Index
IN-3
MLS-34D telephone
for receptionist, 3-23
programming overlay, 3-14
MLS-model telephones, 1-6, 4-2, B-11
Modems, 5-9 to 5-10
Modular telephone cords, connecting, 2-8
Modules
200, 1-5, 2-7
206/400, 1-5, 2-1, B-11
description, 1-5, 2-1
expansion processor, 1-5, 2-1, B-11
installing, 2-7
primary processor, 1-5, 2-1, B-11
removing and replacing, 2-12
Monitoring call activity, 3-23, 5-14 to 5-16
Mounting cords, connecting, 2-8
Mounting locations, 2-9
Music-on-hold
description, 1-8
installing audio source, 2-10
jack, 2-5
programming Music-on-Hold (#602), 3-19
Mute, 4-6
N
Network interface jacks, 2-4
Night Service
auxiliary equipment with, 5-13
programming, 3-10, 3-19
using, 4-24
Night Service Button (#503), 3-19
Night Service Group (#504), 3-10, 3-19
No ring, 3-21
Notify feature, 5-3
Number of Lines (#104), 3-16
Numbering of lines and extensions, 2-2
O
One-touch transfer (see Auto Dial numbers)
Optional equipment, 1-8 to 1-9, 3-11 to 3-12, 5-1 to 5-16
Ordering reference materials and books, iv, B-11
Out-of-building extension requirements, 1-9, C-2
Outgoing Call Restrictions (#401), 3-5, 3-18
Outside Auto Dial numbers, 3-20, 3-26, 4-15
Outside call, making an, 4-14
Outside Conference restriction (#109), 3-16, 4-22
Outside line, reserving an, 4-15
IN-4
Index
Overlays, programming, 3-13 to 3-15
Overriding dialing restrictions, 3-6 to 3-7
P
PAGE jack, 2-10, C-2
Paging MLS-model phone, 4-13, 4-24
Paging (loudspeaker) systems, 2-10, 4-24
Paging, Loudspeaker, 4-13, 4-24
PARTNER phones (see System Phones)
Parts list, 2-6
Password, System (#403)
changing, 3-18
entering, 3-18, 4-16
programming to override restrictions, 3-6 to 3-7
with Night Service, 3-10
Pause, programming function in phone number, 3-20
Permissions, dialing, 3-4 to 3-7, 3-18
Personal Speed Dial numbers, 3-22, 3-26, 4-15
Picking up a held call, 4-20
Pickup, Call, 4-13, 4-19
Pickup Group, 3-8, 3-27, 4-19
Pickup Group Extensions (#501), 3-19
Placing a call, 4-14 to 4-17
Power cord, 2-6, 2-7, B-11
Power failure, 2-3, 4-7, B-2
Power indicators, 2-7
Primary processor module, 1-5, 2-1, B-11
Privacy, 3-17, 3-27, 4-12
Privacy, Automatic Extenson (#304), 3-17
Problems, solving, B-2 to B-7
Processor module (see Primary processor module)
Programmable buttons, 3-25, 4-2
Programming
alphabetical list of procedures, 3-ii
auxiliary equipment, 3-11
centralized telephone, 3-1, 3-26 to 3-27
changing system, 3-16 to 3-17
dial-code features onto buttons, 3-26 to 3-27
erasing, 3-16
extensions, 3-17
groups, 3-19
lines, 3-17
methods, 3-13
options, 3-4 to 3-12
overlays, 3-14 to 3-15
overview, 3-1
phone numbers on a button, 3-22, 3-26
programmable buttons, 3-24 to 3-25
receptionist extension, 3-23
restrictions and permissions, 3-18
system, 3-4, 3-16 to 3-19
telephone, 3-21, 3-24 to 3-27
Q
Quick Reference cards (for system phones), iv
Quick Reference (programming), Inside back cover
R
Recall
programming feature on a button, 3-26
programming function in phone number, 3-20
using, 4-11
Recall Timer Duration (#107), 3-16
Receptionist extension, 3-23
Redial, Last Number, 3-27, 4-12
Redial, Save Number, 3-26, 4-11
Removing modules, 2-12
REN (Ringer Equivalence Number), 1-7
Repair, B-8
Repertory dialers, 1-9
Replacement parts, B-11
Replacing modules, 2-12
Reserving an outside Line, 4-15
Resetting the system, 3-16, B-7
Restrictions, dialing
for fax machine, 5-3
overriding, 4-15
programming, 3-18
summary, 3-4 to 3-7
Restriction, Outgoing Call (#401), 3-5, 3-18
Retrieving a held call, 4-20
Ringer Equivalence Number (REN), 1-7
Ringer volume controls, 4-3
Ringing, Abbreviated (#305), 3-17
Ringing, Line, 3-21, 3-26
Ringing patterns
standard phones, 4-7
system phones, 4-5
Rings, Transfer Return (#105), 3-16
Rotary Dialing Timeout (#108), 3-16
Rotary lines, 3-16
Rotary phones, 1-7
S
Safety instructions, 2-ii
Save Number Redial, 3-26, 4-11
Settings, Copy (#399), 3-17
Setup, example system, 2-4 to 2-5
Setup, initial, 3-2
Sharing an extension, 2-3, 4-9 to 4-10
SMDR Record Type (#608), 3-19
SMDR Top of Page (#609), 3-19
Speaker
using, 4-5 to 4-7
volume controls, 4-2
Speaker (Spkr) button, 4-2, 4-5 to 4-6
Speakerphone, non-proprietary, 1-9
Special dialing characters, 3-20
Specifications, C-1
Speed dialing
Auto Dial buttons, 3-20, 4-15
form for recording numbers, A-1
overview, 3-12
Personal Speed Dial numbers, 3-22, 3-26, 4-15
System Speed Dial numbers, 3-20, 4-15
Standard devices
answering machines, 5-6 to 5-8
compatibility, 1-7
connecting, 2-2 to 2-3
credit card scanners, 5-12
description, 1-7
fax machines, 5-1 to 5-3
installation, 2-2 to 2-3
limitations, 1-7, 4-8
modems, 5-9 to 5-10
overview, 1-7 to 1-8
telephones, 1-7, 4-7 to 4-9
trouble with, B-6
Standard phones
Automatic Line Selection for, 3-26
call handling, 4-14 to 4-23
connecting, 1-8
dial-code features, 4-11 to 4-13
dial tones, 4-8
limitations, 1-7, 4-8
overview, 1-7 to 1-8, 4-7
power failure, for use during, 2-3, 4-7, B-2
ringing patterns, 4-7
switchhook, 4-8
using, 4-14 to 4-23
Station Message Detail Recording (SMDR), 5-14 to 5-16
Stop, programming function in phone number, 3-20
Support, customer, B-2
Switchhook flash, 4-8
System Clock, 3-3
System Date (#101), 3-16
System Day (#102), 3-16
System Password (#403)
description, 3-6
programming, 3-18
Index
IN-5
using, 4-16
System phones
assembling, 2-9
buttons, 4-2 to 4-3
call handling, 4-14 to 4-23
connecting, 2-10
definition, iv
dial tones, 4-5
labeling sheets, 3-25
lights, 4-4
mounting, 2-9
overview, 1-6
ringing patterns, 4-5
speaker, 4-5 to 4-7
testing, 2-10
using, 4-14 to 4-24
System Planner, iv
System programming (see also Programming)
alphabetical list of procedures, 3-ii
changing, 3-16 to 3-17
general instructions, 3-4
individual procedures, 3-16 to 3-20
initial, 3-2
methods of, 3-13
options, 3-4 to 3-12
overlays, 3-13 to 3-15
overview, 3-1
quick reference, Inside back cover
System Reset (#728), 3-16
System settings, changing, 3-16 to 3-17
System Speed Dial numbers
description, 3-12
form for recording, A-1
using, 4-15
programming and removing, 3-20
System Time (#103), 3-16
procedures, 3-24 to 3-27
speed dialing, 3-26
Telephones (see also System phones and Standard phones)
cordless, 1-6, 1-7
feature, 4-9
installation, 2-9
problems, B-2 to B-7
rotary, 1-7
touch-tone phone, 1-7
using, 4-14 to 4-24
Testing
lines, 2-8
system modules, 2-7
system telephones, 2-10
Time, System (#103), 3-16
Timer, call, 4-2
Toll Call Prefix (#402), 3-18
Touch-Tone Enable
programming feature on a button, 3-27
programming function in phone number, 3-20
using, 4-12
Transfer button, 4-2
Transfer, one-touch, 4-2, 4-21
Transfer return display message, 4-21
Transfer Return Extension (#306), 3-17
Transfer Return Rings (#105), 3-16
Transfer ringing, 4-5, 4-7
Transferring a call
to another extension, 4-21
to fax machine, 5-2
Troubleshooting, B-3 to B-7
V
Voice-signaling, 4-16, 4-17
Volume controls, 4-3
T
200 module, 1-5, 2-7
206 module, 1-5, 2-1, B-11
267F2 bridging adapter, 2-3, B-11
Technical specifications, C-1 to C-2
Telephone company notification, D-1 to D-2
Telephone line cords, installing, 2-8
Telephone programming
alphabetical list of procedures, 3-ii
at extension, 3-27
centrally (at extension 10 or 11), 3-26
dial-code features, 3-26
lines, 3-26
options, 3-21 to 3-23
IN-6
Index
W
Warranty information, B-8
Wires, connecting, 2-2, 2-3, 2-8, 2-10, 2-11
Wiring specifications, 2-2, C-2
Z
Z300A Electromagnetic Interference (EMI) filter, B-11
Centralized Telephone Programming Quick Reference
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO ENTER PROGRAM MODE
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ System
Program
]
PRESS [ System
Program
]
PRESS [ Central Tel Program ]
DIAL the extension number to be preprogrammed
Buttons on which lines are assigned for the extension light up to
show the current Line Ringing setting; remaining buttons can be
programmed with Auto Dial numbers or features
TO PROGRAM ANOTHER FEATURE
AT THE SAME EXTENSION
TO ERASE A FEATURE OR AUTO
DIAL BUTTON
After you finish changing a setting,
simply continue with the instructions in
the box shown for the new feature on
this page
PRESS the programmed button
PRESS [ Mic ]
TO CHANGE SETTING FOR
ANOTHER EXTENSION
PRESS [ Feature ] [ 0 ] [ 0 ]
TO END PROGRAMING MODE
PRESS [ Central Tel Program ]
DIAL the new extension’s number
NOTE: Program Automatic Line Selection first.
AUTOMATIC LINE SELECTION (p. 3-26)
DO NOT DISTURB
PRESS [ ★ ] [ ★ ]
PRESS a programmable button with lights
PRESS [ Feature ] [ 0 ] [ 1 ]
PRESS the line/intercom buttons in the
desired order
(p. 3-26)
PRESS [ ★ ] [ ★ ]
EXCLUSIVE HOLD (p. 3-26)
MESSAGE LIGHT OFF (p. 327)
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 0 ]
CALL FORWARDING (p. 3-27)
PRESS a programmable button
PRESS [ Feature ] [ 1 ] [ 1 ]
PRESS a programmable button
LINE RINGING (p. 3-26)
PRESS each line button until the desired
ringing option appears in the display
●
Immediate ring (green steady) ✔
●
Delayed ring—starts ringing after 20
seconds (green slow flashing)
●
PRESS [ Feature ] [ 0 ] [ 2 ]
RECALL (p. 3-26)
CALL PICKUP (p. 3-27)
PRESS a programmable button
PRESS left [ Intercom ] [ 6 ]
DIAL the extension number
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 3 ]
No ring (green fast flutter)
SAVE NUMBER REDIAL (p. 3-26)
GROUP PICKUP (p. 3-27)
PRESS a programmable button
PRESS left [ Intercom ] [ 6 ] [ 6 ]
DIAL a Pickup Group number (1-4)
PRESS a programmable button
PERSONAL SPEED DIAL NUMBERS (p. 3-26)
PRESS [ Feature ] [ 0 ] [ 4 ]
PRESS [ Feature ]
DIAL a 2-digit code (80 to 99)
LAST NUMBER REDIAL (p. 3-27)
DIAL the phone number—up to 20 digits
including special functions (see
“Entering Special Dialing Characters”
on page 3-20)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 5 ]
CONFERENCE DROP (p. 3-27)
PRESS a programmable button
AUTO DIAL NUMBERS—INSIDE (INTERCOM) AND OUTSIDE (p. 3-26)
PRESSS [ Feature ] [ 0 ] [ 6 ]
PRESS a programmable button
To program an outside number:
DIAL the number (up to 20 digits, including
special dialing functions—see
“Entering Special Dialing Characters”
on page 3-20)
PRIVACY
(p.3-27)
PRESS a programmable button with lights
PRESS [ Feature ] [ 0 ] [ 7 ]
To program an extension number:
PRESS left [ Intercom ]
PRESS the extension number (to voicesignal the extension when the Auto
Dial button is pressed) or
[ ★ ] plus the extension number (to ring
the extension when the Auto Dial
button is pressed)
TOUCH-TONE ENABLE (p. 3-27)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 8 ]
MESSAGE LIGHT ON (p. 3-27)
PRESS a programmable button
PRESS [ Feature ] [ 0 ] [ 9 ]
LOUDSPEAKER PAGING (p. 3-27)
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ] [ 0 ]
GROUP CALLING (p. 3-27)
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ] [ 1 ]
DIAL a Calling Group number (1-4)
GROUP PAGING (p. 3-27)
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ] [ 1 ]
DIAL a Calling Group number (1-4)
EXTENSION HUNT GROUP (P. 3-27)
For ringing the first available extension:
PRESS a programmable button
PRESS left [ Intercom ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1-6)
For paging the first available extension:
PRESS a programmable button
PRESS left [ Intercom ] [ ★ ] [ 7 ] [ 7 ]
DIAL a Hunt Group number (1-6)
DIRECT LINE PICKUP (P. 3-27)
PRESS a programmable button
For picking up an idle line:
= Requires a button with lights
DIAL left [ Intercom ] [ 8 ]
For picking up an active line:
DIAL left [ Intercom ] [ 6 ] [ 8 ]
System Programming Quick Reerence
Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11
TO START SYSTEM PROGRAMMING
TO END SYSTEM PROGRAMMING
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ Feature ] [ 0 ] [ 0 ]
PRESS [ System
Program
]
TO USE A SPECIFIC PROCEDURE
PRESS [ System
Program
]
DIAL [ # ] and three-digit procedure code #728—shown below in dashed
boxes—are skipped when cycling.
Example: [ # ] [ 1 ] [ 0 ] [ 1 ] for System Date
System
DIAL MODE (p. 3-17)
DIAL #101
DIAL #201
DIAL the date in MMDDYY form
DIAL a line number
SYSTEM DAY (p. 3-16)
DIAL #102
1 = Sunday ✔
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday
DIAL
SYSTEM TIME (p. 3-16)
DIAL #103
DIAL
1 = Touch-Tone ✔
2 = Rotary
PRESS [ Next Item ] to program another
line
HOLD DISCONNECT TIME (p. 3-17)
DIAL #203
DIAL a line number
DIAL
1 = Long (450 msec) ✔
2 = Short (50 msec)
PRESS [ Next
line
Item
] to program another
DIAL the time in HHMM form
NUMBER OF LINES (p. 3-16)
IMPORTANT: This procedure
DIAL #104
changes Line Access Restriction.
Automatic Line Selection, Line Ringing
and Hold Disconnect Time (#203) to
factory settings. To change line
assignments without affecting other
settings, use Line Assignment (#301).
DIAL two digits for the number of outside lines in the system (01–24)
✔ 2 per 206 module
4 per 400 module
PRESS [ Next
Procedure
] or [ Prev
Procedure
TRANSFER RETURN RINGS (p. 3-16)
DIAL #105
DIAL one digit for the number of rings
before the call returns (0–9)
✔ = 4 rings
0 rings = no return
RECALL TIMER DURATI0N (p. 3-16)
DIAL #107
DIAL two digits to set the length of a
switchhook flash (01–80)
✔ = 18 (450 msec)
]
NOTE: Procedures #399, #609, and
LINE ASSIGNMENT (p. 3-17)
DIAL #301
DIAL an extension number
To remove all existing line
assignments, press [ Remove ]
before selecting a line.
DIAL a line number (01-24)
DIAL
1 = Assigned ✔
2 = Not Assigned
3 = Select Button then
PRESS a line button to
assign the line to that button
If you use option 3 after a
line has been assigned, the
line moves from the old
button to the new button
you select.
PRESS [ Next Item ] to program
another line for this
extension.
To program another extension:
PRESS [ Next Procedure ] [ Prev Porcedure ],
enter a new extension number, and repeat above steps
LINE ACCESS RESTRlCTION
(p. 3-17)
DIAL #302
DIAL an extension number
DIAL a line number
1 = No Restriction ✔
DIAL
2 = Outgoing Only
3 = Incoming Only
4 = No Access (line appears
on button, but you can
use line only to pick up a
transferred or held call)
PRESS [ Next Item ] to program another
line
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension number, and repeat above steps
ROTARY DIALING TIMEOUT (p. 3-16)
DIAL #108
DIAL
1 = 4 seconds
2 = 8 seconds ✔
3 = 12 seconds
OUTSIDE CONFERENCE (p. 3-16)
DIAL #109
DIAL
1 = Allowed ✔
2 = Disallowed
PRESS [ Next
Data
] or [ Prev
Data
]
TO RETURN TO FACTORY
SETTING
PRESS [ Remove ]
Extensions
Lines
SYSTEM DATE (p. 3-16)
TO CYCLE THROUGH AVAILABLE
SETTINGS
TO CYCLE THROUGH SYSTEM
PROGRAMMING PROCEDURES
DISPLAY LANGUAGE (p. 3-17)
DIAL #303
DIAL an extension number
DIAL
1 = English ✔
2 = Spanish
3 = French
PRESS [ Next Item ] to program another
extension
AUTOMATIC EXTENSION
PRIVACY (p. 3-17)
DIAL #304
DIAL an extension number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
extension
ABBREVIATED RINGING (p. 3-17)
DIAL #305
DIAL an extension number
DIAL
1 = Active (1 ring) ✔
2 = Not Active (repeated
ringing)
PRESS [ Next Item ] to program another
extension
TRANSFER RETURN EXTENSION
(p. 3-17)
DIAL #306
DIAL an extension number
DIAL number of the extension to
which call should return if not
answered
✔ Extension transferring call
PRESS [ Next Item ] to program another
extension
COPY SETTINGS (p. 3-17)
System Speed Dial Numbers (p. 3-20)
DIAL #399
To program a number:
To remove a number:
DIAL a source extension number
PRESS [ Feature ] [ 0 ] [ 0 ] to enter
program mode
PRESS [ Feature ] [ 0 ] [ 0 ] to enter
program mode
DIAL target extension numbers
PRESS [ Feature ]
PRESS [ Feature ]
DIAL a two-digit code (20-79)
DIAL the System Speed Dial
number’s code (20-79)
DIAL the telephone number—up to
20 digits including special
characters (see page 3-20)
To “mark” it (to override
restrictions), dial [ ★ ] before the
telephone number
To program another number, or to
change a number, repeat
PRESS [ Feature ] [ 0 ] [ 0 ] to exit program
mode
PRESS [ Mic ]
To remove another number, repeat
PRESS [ Feature ] [ 0 ] [ 0 ] to exit program
mode
For Centralized Telephone Programming, see previous page
SYSTEM RESET – PROGRAMMING SAVED
IMPORTANT: Using this procedure disconnects any active calls but
retains system settings. Use it only if the system fails to function correctly
after a power failure or down period.
DIAL #728
Groups
Dialing Restrictions and Permissions
OUTGOING CALL RESTRlCTION
(p. 3-18)
DIAL #401
DIAL an extension number
DIAL
1 = No Restriction ✔
2 = Inside (intercom) Only
3 = Local (intercom and
local) Only
PRESS [ Next Item ] to program another
extension
TOLL CALL PREFIX (p. 3-18)
DIAL #402
1 = 0/1 plus Area Code and
DIAL
Number ✔
2 = Area Code and Number
Only
SYSTEM PASSWORD (p. 3-18)
DIAL #403
DIAL 4 digits to set the password
DISALLOWED PHONE NUMBER
LISTS (p. 3-18)
DIAL #404
DIAL a list number (1 to 4)
DIAL a list entry (01 to 10)
To add entry:
DIAL the phone number (up to 12
digits)
PRESS [ Enter ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to select another
list entry
To program another list:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new list number, and
repeat above steps
DISALLOWED LIST ASSIGNMENT
(p. 3-18)
DIAL #405
DIAL an extension number
DIAL a list number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to program another
list
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension
number, and repeat above
steps
✔
= Factory Setting
EMERGENCY PHONE NUMBER
LIST (p. 3-18)
DIAL #406
DIAL a list entry (01 to 10)
To add entry:
DIAL the telephone number (up to
12 digits)
PRESS [ Feature ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to program another
list entry
ALLOWED PHONE NUMBER
LISTS (p. 3-18)
DIAL #407
DIAL a list number (1 to 4)
DIAL a list entry (01 to 10)
To add entry:
DIAL the telephone number (up to
12 digits)
PRESS [ Feature ]
PRESS [ Remove ] to remove a list entry
PRESS [ Next Item ] to select another list
entry
To program another list:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new list number, and
repeat above steps
ALLOWED LIST ASSIGNMENTS
(p. 3-18)
DIAL #408
DIAL an extension number
DIAL a list number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to select another list
To program another extension:
PRESS [ Next Procedure ] [ Prev Procedure ],
enter a new extension
number, and repeat above
steps
PICKUP GROUP EXTENSIONS
(p. 3-19)
DIAL #501
DIAL a group number 1-4)
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another
extension
CALLING GROUP EXTENSIONS
(p. 3-19)
DIAL #502
DIAL a group number (1-4)
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another
extension
NIGHT SERVICE BUTTON (p. 3-19)
DIAL #503
DIAL
1 = Assigned to standard
button on phone at
ext 10
2 = Not assigned ✔
3 = Select button then
PRESS a programable
button (to assign Night
Service to a different
button)
If you use option 3 after a Night
Service button has been
assigned, the Night Service
button moves from the old
button to the new button you
select
NIGHT SERVICE GROUP
EXTENSIONS (p. 3-19)
DIAL #504
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another
extension
HUNT GROUP EXTENSIONS
(p. 3-19)
DIAL #505
DIAL a group number (1-6)
DIAL an extension number
DIAL
1 = Assigned to group
2 = Not assigned to group ✔
PRESS [ Next Item ] to assign another
extension
SMDR TOP OF PAGE (p. 3-19)
DIAL #609
Auxiliary Equipment
FAX MACHINE EXTENSIONS
(p. 3-19)
DIAL #601
DIAL an extension number
DIAL
1 = Assigned
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another
extension
MUSIC ON HOLD (p. 3-19)
DIAL #602
1 = Active ✔
DIAL
2 = Not Active
HOTLINE (p. 3-19)
DIAL #603
DIAL the hotline extension number
(not ext. 10 or 11)
DIAL the alerted extension number
(not the hotline) or [7 ] [ 0 ] to
paging system
To remove the hotline and alert:
PRESS [ Remove ]
DORRPHONE 1 EXTENSION (p. 3-19)
DIAL #604
DIAL an extension number (12–15,
18–21, 24–27, 30–33, 36-39,
42-45, 48-51, or 54-57)
DOORPHONE 2 EXTENSION (p. 3-19)
DIAL #605
DIAL an extension number (12–15,
18–21, 24–27, 30–33, 36-39,
42-45, 48-51, or 54-57)
DOORPHONEALERT EXTENSIONS
(p. 3-19)
DIAL #606
DIAL an extension number (except
a doorphone extension)
DIAL
1 = Not an alert ✔
2 = Doorphone 1 alert
3 = Doorphone 2 alert
4 = Doorphones 1 and 2
PRESS [ Next Item ] to identify another
extension (up to 5 alert
extensions per doorphone)
AA/VMS EXTENSIONS (p. 3-19)
DIAL #607
DIAL an extension number
1 = Assigned
DIAL
2 = Not Assigned ✔
PRESS [ Next Item ] to identify another
extension
SMDR RECORD TYPE (p. 3-19)
DIAL #608
DIAL
1 = All calls ✔
2 = Outgoing calls only
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