Cloud Voice 7821 User Guide (May 2014)_v2

Cloud Voice Service
Cisco Unified IP Phone 7821 User Guide
(Version 1.0)
Cloud Voice Service
Table of Content
1
Phone Set Features and Functions ...................................................................... 3
1.1
Operation for IP Phone 7821 ........................................................................... 3
2
Location of Control ............................................................................................... 4
3
Preference Setup ................................................................................................... 6
3.1
Adjusting Ringer Volume and Ringtone ............................................................ 6
3.1.1 Change Volume ........................................................................................... 6
3.1.2 Change Ringtone ......................................................................................... 6
3.2
Adjusting Contrast ............................................................................................ 6
4
Basic Features ....................................................................................................... 8
4.1
Placing a Call ................................................................................................... 8
4.2
Answering a Call............................................................................................... 8
4.3
Call Waiting ...................................................................................................... 8
4.4
Ending a Call .................................................................................................... 8
4.5
Muting a Call .................................................................................................... 9
4.6
Putting a Call on Hold ....................................................................................... 9
4.7
Transferring a Call to another Party .................................................................. 9
4.8
Redialing the Last Number Dialed .................................................................. 10
4.9
Forwarding Calls to another Phone................................................................. 10
4.9.1 Setting up Call Forwarding from your IP Phone .......................................... 10
4.9.2 Setting up Call Forwarding from your Mobile .............................................. 10
4.9.3 Setting up Call Forwarding via Internet ....................................................... 11
4.10 Placing a Conference Call ............................................................................. 11
4.11 Call Pickup .................................................................................................... 11
4.11.1
Call Pickup within your Group .............................................................. 11
4.11.2
Directed Call Pickup (Specific Group Member) .................................... 12
5. VoiceMail Service ................................................................................................ 13
5.1
Activating VoiceMail ....................................................................................... 13
5.1.1
Activating VoiceMail on your IP Phone.................................................... 13
5.1.2
Remote Activation of VoiceMail .............................................................. 13
5.2
Accessing VoiceMail ...................................................................................... 13
5.3
Remote Access to VoiceMail ......................................................................... 14
5.4
Retrieval of VoiceMail via Outlook 2000 ......................................................... 14
6. Using the Phone Log ........................................................................................... 15
6.1
Viewing and Dialing from the Phone Log ........................................................ 15
6.2
Delete Call Record from the Phone Log ......................................................... 15
7. Extension Mobility ............................................................................................... 16
7.1
Login ............................................................................................................. 16
7.2
Logout ............................................................................................................ 16
8. Password Management ....................................................................................... 17
8.1
Change The Cloud Voice Password ........................................................... 17
8.2
Change The IP Phone PIN ......................................................................... 17
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Cloud Voice Service
Wharf T&T Cloud Voice service is an advanced, state-of-the art unified communications
service which consists of full-featured IP telephony and performs all the functions of a
traditional telephone with the added advantages of Mobility Apps, Sim-Ring, Extension
Mobility, Remote Extension, Presence Communicator and Cloud Communicator
(softphone). It helps enhance the operational efficiency of your business and assures
that your colleagues can always stay in touch with your business partners anytime,
anywhere.
The Cloud Voice service enabled by Cisco Unified IP Phone 7821 delivers an affordable,
business-grade voice communications solution with basic yet comprehensive IP Phone
features addressing the voice communication needs of a cubicle worker who conducts
low to medium telephone traffic.
1
Phone Set Features and Functions
1.1
Item
Operation for IP Phone 7821
1
Description
DC adaptor port (DC48V).
2
AC-to-DC power supply.
3
AC power wall plug.
4
Port for connecting to Ethernet port in
your workplace
5
Handset connection.
6
Headset connection (optional).
Notes: IP Phone 7821 cannot function properly when there is a failure in power supply.
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1
2
3
4
Location of Control
Item
Description
Handset light strip Indicates an incoming call (flashing red) or new voice message
(steady red).
Phone screen
Shows information about your phone such as directory number,
active call and line status, softkey options, speed dials, placed
calls, and phone menu listings.
Programmable
Depending on the features programmed on the buttons.
Feature buttons
Buttons illuminate to indicate status:
• Green, steady—Active call
• Green, flashing—Held call
• Amber, flashing—Incoming call or reverting call
• Red, steady—Remote line in use (shared line)
• Red, flashing—Remote line on hold
Softkey buttons
Depending on how your system administrator sets up the
phone, enable softkey options displayed on your phone screen.
5
Navigation and
Select button
The Navigation and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
6
Hold button
Places an active call on hold.
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Conference
button
Creates a conference call.
8
Transfer button
Transfers a call.
9
Speakerphone
button
Toggles the speakerphone on or off. When the speakerphone is
on, the button is lit.
10 Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
11 Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12 Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
Controls the handset, headset, and speakerphone volume (offhook) and the ringer volume (on-hook).
13 Volume button
14 Contacts button
Opens/closes the Directories menu. Use it to access personal
and corporate directories.
15 Applications
button
Opens/closes the Applications menu. Use it to access call
history, user preferences, phone settings, and phone model
information.
16 Messages button
Dials to retrieve your Voicemail messages.
17 Handset
Phone handset.
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3
Preference Setup
3.1
Adjusting Ringer Volume and Ringtone
You can also change the volume or ringing tone to suit your business
environment by the following procedures.
3.1.1
Change Volume
1. Press the Volume button
up or down to adjust the loudness of the
ringtone.
3.1.2
Change Ringtone
1. Press the Applications button
.
2. Select Preferences. (Use the Navigation and Select button to scroll
and select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Back
softkey
3.2
to go back to the Ringtone selection screen.
Adjusting Contrast
As the IP Phone display may be affected by the lighting of the office, you can
adjust the contrast accordingly.
1. Press the Applications button
.
2. Select Preferences. (Use the Navigation and Select button to scroll
and select.)
3. Select Contrast.
To increase contrast, press the upper part of the Navigation and
Select button
To decrease contrast, press the lower part of the Navigation and
Select button
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4. Press the Save softkey to confirm the contrast level, or just press the
Cancel softkey to exit without changing the setting.
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4
Basic Features
4.1
Placing a Call
There are 4 options for placing a new call:
1. When using the handset, lift the handset and dial the number.
2. To make a new call on the current line, press the New Call softkey and
dial the number.
3. To dial with the phone on hook, from the main screen, perform either of
these actions:
Dial the number and lift handset or press the Call softkey. The phone
will not produce the dial tone until after you lift the handset or press the
Call soft key.
Press the New Call softkey and dial the number.
4. To dial the last dialed number, press the Redial softkey.
4.2
Answering a Call
There are 3 options for answering a call:
1. Lift the handset.
2. Press the Answer softkey.
3. Press the Speakerphone button
4.3
.
Call Waiting
A new call comes in when you are on a call; there is indicator (i.e. red
flashing in Programmable Feature button) to alert users the second call if
the call waiting function is enabled.
1. To answer the new call, press the Programmable Feature button
.
When you do so, the original call will be put on hold.
2. To return to the original call, press the Programmable Feature button or
Swap softkey.
4.4
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Ending a Call
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There are 3 options for ending a call:
1. Hang up the handset.
2. Press the End Call softkey
3. Press the Speakerphone button
, when using hand-free
conversation mode
4.5
Muting a Call
.
1. Press the Mute button
2. To disengage mute, press Mute button again.
Note: If you are using mute along with the speakerphone, lifting the handset will
disengage mute function.
4.6
Putting a Call on Hold
During the call conversation, you can put the other call party temporarily onhold.
1. To put a call on hold,
Press the Hold button
The Hold icon
.
will be displayed and the Line button will be pulsed to
green color.
2. To resume the highlighted call, you can
Press the Resume softkey.
4.7
Transferring a Call to another Party
During the call conversation (not ‘On-hold’ mode), if you wish to transfer your
call conversation to another party, you can:
1. Press the Transfer button
.
2. Enter an 8-digit local number / a 4-digit extension number of the recipient
3. Press the Transfer button again or the Transfer softkey.
Note: If you wish to transfer the call to an external party, please remember to
add ”9” before the 8-digit telephone number
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4.8
Redialing the Last Number Dialed
To redial the most recently dialed number, press the Redial softkey.
If you have not lifted up the handset, it will be in speakerphone mode and
automatically activate the speaker.
4.9
Forwarding Calls to another Phone
4.9.1 Setting up Call Forwarding from your IP Phone
1. Press the Fwd All softkey. You will hear two beeps.
2. Enter the destination number to which you want to forward all of your calls,
as if you were placing a call to that number.
3. To cancel all call forwarding, press the Fwd All soft key.
Note: If you wish to forward the call to an external telephone number, please
remember to add ”9” before the 8-digit telephone number
Tips: To forward all incoming calls to your voicemail, just simply press Fwd All and
Message button.
4.9.2 Setting up Call Forwarding from your Mobile
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing ‘1’ for
Cantonese/ ‘2’ for English.
3. Enter your Cloud Voice number and Cloud Voice password accordingly.
4. Enter the destination number to which you want to forward all of your calls
(e.g. your mobile).
5. To cancel call forwarding, please dial 2112 1113 to deactivate the call
forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
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4.9.3 Setting up Call Forwarding via Internet
1. Visit www.wharftt.com/cloudvoice.
2. Click Cloud Voice User Portal.
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination number to which you want to forward all your calls
(e.g. your mobile).
6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
4.10
Placing a Conference Call
During the call conversation, you can invite more business partners to join the
conversation by means of N-way Conference Call.
1. During an active call conversation, press the Conference button
.
2. Enter 8-digit local number / 4-digit extension number of the other invited
party.
3. Press the Conference button again or the Conf softkey.
4. The conference call with 3 parties will begin.
5. Repeat these steps to add more parties, if desired.
Note: If you wish to make a conference with an external party, please remember to
add ”9” before the 8-digit telephone number
Tips: You can press ConfList to view and press Remove to remove conference
participants.
4.11
Call Pickup
4.11.1
Call Pickup within your Group
When the phone of your pickup group member rings, you can use your own
phone to pick up and answer the call directly.
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1. Lift up the handset and press the More softkey
2. Press the PickUp softkey to transfer a ringing call within your pickup
group to your phone.
3. When your phone rings, press the Answer softkey to pick up and connect
to the call.
4.11.2
Directed Call Pickup (Specific Group Member)
1. Lift up the handset and press the More softkey
2. Press the GPickup softkey.
3. Enter the extension number of the phone line with the call that you want
to pick up.
(For example, if the call is ringing on line extension number ‘1234’, please
enter ‘1234’.)
4. When your phone rings, press the Answer softkey to pickup and connect
to the call.
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5. VoiceMail Service
5.1
Activating VoiceMail
5.1.1
Activating VoiceMail on your IP Phone
1. Press the Message button
on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
5.1.2
Remote Activation of VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.2
Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.
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5.3
Remote Access to VoiceMail
1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for VoiceMail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.4
Retrieval of VoiceMail via Outlook 2000
1. Open your Microsoft Outlook
2. Click Tools
3. Select Accounts
4. Click New
5. Select Microsoft Exchange, POP3, IMAP, or HTTP” and click Next
6. Enter Account Information * and click Next
7. Select Internet E-mail and click Next
8. Enter Server Information ** and click Next
9. Click Finish
*
When entering the Account Information, please input the following
• Your Name:
Name wish to be displayed in email
• E-mail Address:
3xxxxxxx@vm.wtt-cloudvoice.com; ‘3xxxxxxx’ is your
Cloud Voice Number
• Username:
Your Cloud Voice Number (e.g. 3xxxxxxx)
•
Password:
Your Cloud Voice Password
** When entering Server Information, please input the following
• Account Type:
IMAP
• Incoming mail server: imap.wtt-cloudvoice.com;
• Outgoing mail server: smtp.wtt-cloudvoice.com
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security
reason, please change your Cloud Voice Password regularly.
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6.
Using the Phone Log
If your phone display indicates that you have missed calls, you can use the
Missed Call option on the Directory menu to view your call history and to call
back the person you have missed. You can also view call history and place calls
from the Received Calls and Placed Calls directories.
6.1
Viewing and Dialing from the Phone Log
1. Press the Applications button
.
2. Select Call History. (Use the Navigation and Select button to scroll and
select.)
3. Select All Lines or the line that you want to view.
4. From the Call History list, select the call you want to dial and do one of
the following:
Press the Call softkey.
Press the line key.
Pick up the handset.
Press the speakerphone or headset button.
6.2
Delete Call Record from the Phone Log
1. Press the Applications button
.
2. Select Call History. (Use the Navigation and Select button to scroll and
select.)
3. Select All Lines or the line that you want to view.
4. Select the call you want to delete.
5. Press the Delete softkey (you may need to press the More softkey first).
6. Press the Delete softkey to delete the record, or press the Cancel softkey
to go back to the Call History screen.
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7.
Extension Mobility
The Extension Mobility feature allows you to associate your phone number and
user profile with any IP Phone.
When you use your IP Phone Personal
Identification Number (PIN) to login an IP Phone, your assigned telephone
number, and the settings that you have established will be associated with that
phone.
Extension Mobility is useful particularly for those who do not routinely conduct
business in the same office. However, you can only login one phone at a time. If
you want to use another phone, you must logout from the first phone.
7.1
Login
1. Press the Applications button
.
2. Select Service.
3. Select Extension Mobility.
4. Enter your User ID (your Cloud Voice Number) and IP Phone PIN.
5. You can use the IP Phone from now on.
Note: Starter IP Phone PIN is your Cloud Voice Number. For security reason, please
change your IP Phone PIN regularly.
7.2
Logout
1. To sign out, press the Applications button
.
2. Select Service.
3. Select Extension Mobility.
4. When prompted to sign out, press the Yes softkey.
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8.
8.1
Password Management
Change The Cloud Voice Password
1.
Visit Wharf T&T Cloud Voice User Portal at
http://www.wharftt.com/cloudvoice
2.
Enter your Cloud Voice Number and Password
3.
Click Login
4.
Click Password Management
5.
Enter Existing Password
6.
Enter New Password
7.
Re-enter New Password
8.
Click Submit
Note:
i.
Starter Cloud Voice Password is your Cloud Voice Number.
ii.
New Cloud Voice Password will be applied to the following services:
-
Cloud Voice User Portal
-
Presence Communicator Service – Cisco Unified Personal Communicator
(Account and VoiceMail Login)
-
Mobility Apps Services – Cisco Jabber (Configuration of VoiceMail, Desk
Phone Integration and Corporate Directory)
-
8.2
Retrieval of VocieMail via Outlook 2000
Change The IP Phone PIN
1.
Visit Wharf T&T Cloud Voice User Portal at
http://www.wharftt.com/cloudvoice
2.
Enter your Cloud Voice Number and Password
3.
Click Login
4.
Click here in the foot note
5.
Enter your Cloud Voice Number and Password
6.
Click Login
7.
Click User Option and choose User Setting
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8.
Enter Current PIN
9.
Enter New PIN and Confirm PIN
10.
Click Save
Note:
Version 1.0
i.
Starter IP Phone PIN is your Cloud Voice Number
ii.
The New IP Phone PIN will be applied to the following services
-
Personal Directory
-
Extension Mobility
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