FAQ Document Aastra S850i Conference Phone

FAQ Document
Aastra S850i Conference Phone
The Aastra S850i is a SIP-based wireless conference phone that delivers a new level of freedom and
flexibility for audio and video conferencing.
Aastra Technologies Limited
Concord, Ontario, Canada
Tel +1 905 760 4200
www.aastra.com
th
Date: 13 June 2013
Author: Simon Beebe
Contents
1
EXECUTIVE SUMMARY .................................................................................................................................................... 3
2
FAQ SCOPE ........................................................................................................................................................................ 4
2.1
S850I CONFERENCE PHONE PRODUCT QUESTIONS............................................................................................................ 4
2.1.1.
What is the S850i? ..................................................................................................................................................... 4
2.1.2.
Why are there two SKU’s of the S850i .................................................................................................................... 4
2.1.3.
What are the key elements of the S850i? ............................................................................................................... 4
2.1.4.
What is HD Audio? ..................................................................................................................................................... 4
2.1.5.
What is Bluetooth EDR? ............................................................................................................................................ 4
2.1.6.
What is Bluetooth used for in the S850i? ................................................................................................................ 4
2.1.7.
What is Acoustic Echo Cancellation (AEC) ............................................................................................................ 5
2.1.8.
What is Adaptive Jitter Buffers.................................................................................................................................. 5
2.1.9.
What is audio filter ...................................................................................................................................................... 5
2.1.10. Is S850i compatible with video conferencing? ....................................................................................................... 5
2.1.11. Is S850i compatible with PC applications? ............................................................................................................. 5
2.1.12. Does the Wireless Base Unit and Charger Tray need to be placed beside each other? ................................ 5
2.1.13. How many microphones can be paired with the S850i conference phone system? ........................................ 5
2.1.14. How many Speakers can the S850i support .......................................................................................................... 5
2.1.15. What is the lapel (wearable) microphone? ............................................................................................................. 5
2.1.16. Speaker stops working for a few seconds when placing the speaker in charger during a call ....................... 6
2.1.17. What are the USB ports used for during the software upgrade? ......................................................................... 6
2.1.18. What the second AUX OUT port used for? ............................................................................................................. 6
2.1.19. What is the default password to access both the web interface and the Admin settings on the handset
dialer? 6
2.1.20. How to enable web access ....................................................................................................................................... 6
2.1.21. How to disable the Recent Call list .......................................................................................................................... 6
2.1.22. What is the pin for Bluetooth ..................................................................................................................................... 6
2.1.23. My cell phone has Bluetooth but it does not work with S850i .............................................................................. 6
2.1.24. Can the admin configure the desired phone settings/options for one terminal and mirror the settings for all
other terminals? ............................................................................................................................................................................ 7
2.1.25. Resetting a forgotten admin password .................................................................................................................... 7
2.1.26. Is the phonebook compatible with the global corporate directory ....................................................................... 7
2.1.27. LED indicators: ............................................................................................................................................................ 7
3
GLOSSARY ........................................................................................................................................................................10
ACRONYMS................................................................................................................................................................................11
1
Executive Summary
We are pleased to announce the release of the Aastra S850i wireless conference phone. Designed
specifically for use in conference rooms, boardrooms, and executive offices, the S850i redefines the
traditional conference call experience giving users unprecedented freedom with respect to placement and
accessibility of the speaker, microphone and handset dialer. Supporting wideband audio technology and the
latest in secure wireless audio technology, the S850i delivers superior sound quality and performance
meeting all your audio and video conferencing needs.
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2
FAQ Scope
This FAQ is focused on the S850i conference phone.
2.1
S850i Conference Phone Product Questions
2.1.1. What is the S850i?
S850i is Aastra’s premium conference phone designed for use in conference rooms, boardrooms and
executive offices. The S850i consists of multiple wireless components: 1 handset dialer, 2 omnidirectional
microphones, and a wireless speaker. It also contains a charger tray (for charging the handset dialer, 2
microphones and the wireless speaker), and a wireless base unit which can be placed at remote location
inside the room. The S850i conference phone is also sold as part of the Blustar for Conference Room
solution.
2.1.2. Why are there two SKU’s of the S850i
The S850i is available in two DECT frequencies; DECT 6.0 (1920-1930MHz) mainly used in North America
and South America and DECT ETSI ETS 300 175 (1880 – 1900 MHz) generally used in Europe, Asia,
Australia, New Zealand and Africa. Spares and Accessories are universal.
2.1.3. What are the key elements of the S850i?
-Flexibility: speaker, microphones and dialer are completely wireless
-Superior audio quality: omni microphones capture voice from 360° unlike directional microphones which only
capture voice from one direction. Also, the product is immune to GSM interference, and has acoustic echo
canceller. These features enable users to have smooth and natural conversations.
-Dialer: Users can place private calls or conference calls, and switch between the two with one touch toggle
-Minimal space requirement: speaker only requires 4”x4” space
2.1.4. What is HD Audio?
HD audio refers to high voice quality due to codec G.722 and S850i’s DECT frequency of up to 11 KHZ audio.
The high bandwidth due to codec G.722 (7kHz) between the wireless base unit and communication server &
DECT bandwidth of 11 kHz between wireless base unit and speaker/microphones allows for a high voice
quality.
2.1.5. What is Bluetooth EDR?
Bluetooth EDR was first introduced with Bluetooth 2.0, and refers to Enhanced Data Rate - a more advanced,
improved performance type of Bluetooth. EDR makes the Bluetooth connection 2-3 times faster than previous
Bluetooth connections and Bluetooth 2.1+EDR is built to be more secure.
2.1.6. What is Bluetooth used for in the S850i?
Bluetooth technology allows users to make conference calls directly from their Bluetooth enabled devices
while using the S850i’s wireless speaker and microphones. There are also certain PC applications which can
connect to S850i using Bluetooth.
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2.1.7. What is Acoustic Echo Cancellation (AEC)
AEC is the process applied to the telephone call which prevents far end participants from hearing the echo of
their own voices (which would otherwise result from voice transmitted from the speaker back into the
microphones).
2.1.8. What is Adaptive Jitter Buffers
Adaptive Jitter Buffers provide frames in proper order, even if the packet arrivals are not in order to maintain
good quality and low latency.
2.1.9. What is audio filter
S850i has an automatic audio filter which filters out unwanted audio frequencies.
2.1.10. Is S850i compatible with video conferencing?
Yes, it is compatible with Aastra’s Blustar for Conference Room Solution as well as other standard video
conferencing solutions. Additional cabling may be required when used with third party solutions.
2.1.11. Is S850i compatible with PC applications?
Yes, S850i is compatible with PC applications, such as Blustar for PC by Aastra as well as other 3rd party
applications. Users must purchase an additional USB connector kit which includes a USB audio dongle, and 2
auxiliary audio cables.
2.1.12. Does the Wireless Base Unit and Charger Tray need to be placed beside each other?
The wireless base unit and charger tray should be placed in the same room, but are not required to be placed
directly beside each other. The wireless base unit should be placed close to an Ethernet port as it is Powered
over Ethernet (PoE). The charger tray should be placed next to an outlet where convenient to return or use
the S850i components during calls.
2.1.13. How many microphones can be paired with the S850i conference phone system?
Only 2 microphones may be used with each S850i conference phone system.
2.1.14. How many Speakers can the S850i support
The S850i can support up to 2 speakers. An additional charger tray is required to charge the second speaker.
2.1.15. What is the lapel (wearable) microphone?
The optional lapel microphone can be purchased separately, and it allows presenters and moderators to
leave the table and still be clearly heard. The lapel microphone is equipped with a rotatable clip ideal for
attaching to a lapel or shirt.
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2.1.16. Speaker stops working for a few seconds when placing the speaker in charger during a
call
When the speaker is placed into the charger during an active call, the speaker will reboot and enter its
charging mode. During the reboot, the incoming audio from the conference call will mute until the reboot is
complete (approximately 6 seconds).
2.1.17. What are the USB ports used for during the software upgrade?
Software upgrade requires 3 steps: updating the system software, upgrading/installing Bluetooth in Wireless
base unit (rarely) and upgrading/installing Bluetooth in handset dialer each time a software upgrade in
conducted.
Wireless base unit
Port A: for system software upgrade
Port B: upgrade/install Bluetooth in Wireless base unit (for Bluetooth compatibility with cell phones, PC
applications, etc)
Charger Tray
Port: upgrade/install Bluetooth in handset dialer (ensure handset dialer is placed inside charger tray during
the process)
2.1.18. What the second AUX OUT port used for?
The second AUX OUT is for connectivity with units such as a recorder.
2.1.19. What is the default password to access both the web interface and the Admin settings on
the handset dialer?
The default password is 2222 and may be changed to a custom 4-digit code.
2.1.20. How to enable web access
In the case where web access is disabled, from the handset dialer select:
Menu>Setup>Advanced Setup>Admin Settings>Web Access (set to ON)
2.1.21. How to disable the Recent Call list
From the handset dialer select:
Menu>Setup>Advanced Setup>Admin Settings>Recent Calls (set to OFF)
2.1.22. What is the pin for Bluetooth
If prompted for a pin when adding a Bluetooth device (through the dialer), type ‘0000’ (default)
2.1.23. My cell phone has Bluetooth but it does not work with S850i
S850i only works with Bluetooth 2.0 and newer.
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2.1.24. Can the admin configure the desired phone settings/options for one terminal and mirror
the settings for all other terminals?
Yes, S850i allows for configuration import / export.
2.1.25. Resetting a forgotten admin password
Admin needs to provide Aastra with the conference phone’s MAC address. Aastra will then coordinate
resetting the password to its default.
2.1.26. Is the phonebook compatible with the global corporate directory
No, the S850i has a user-configurable local phonebook, and users can store up to 100 contacts.
2.1.27. LED indicators:
Device LED Indicator
Status
Microphone in Charger tray
Steady Red
Charging
Steady Green
Fully charged
Single red flash
Double red flash
Green flash
Off
Active phone call, both microphones in Charger
tray, microphones muted via Master Mute or All Mic
Mute is ON
Active phone call, microphone(s) in Charger tray,
microphone is muted
Active phone call, microphone in Charger tray is
unmuted
Microphone is powered off:
o Microphone is not seated properly
o Charger Tray is powered off
o
Microphone not in Charger tray
Off
Microphone is powered off
Single green flash every second
On, connected, battery charged, un-muted
Two Red flashes every second
On, connected, battery charged, individually muted
Red flash every second
On, connected, battery charged, Master Mute or “All
Mic Mute” is ON, microphones muted
Alternating Yellow - Green flash
On, connected, battery low, un-muted
Alternating Yellow - Double-Red
flash
On, connected, battery low, individually muted
Alternating long Red - Yellow flash
Flashing Yellow – Red – Yellow –
Green
Alternating slow Red - Green flash
Steady Red
Groups of five rapid Red flashes
On, connected, battery low, Master Mute or “All Mic
Mute” is ON, microphones muted
Searching for a connection to the base.
The microphone will try to re-establish the
link for 10 minutes, then power off
Microphone is not paired to Wireless base unit
The microphone will power off after two minutes
o Microphone is being powered down
o Microphone is in pairing mode
Microphone is in a fault condition
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Device LED Indicator
Status
Speaker in Charger tray
o Connected, battery charging, no phone call in
progress, Microphones in Charger tray
o Connected, battery charging, phone call in
progress, Microphones are not muted using All
Steady Green
Mic Mute or Master Mute. Microphone(s) might
still be individually muted
o Connected, battery charging, no phone call in
progress, Microphone(s) outside of the Charger
tray unmuted
o Connected, battery charging, phone call in
progress, Master Mute or “All Mic Mute” is ON, all
Microphones are muted
Steady Red
o Connected, battery charging, no phone call in
progress, Microphone(s) outside of Charger tray,
“All Mic Mute” is ON, all Microphones are muted
o Connected, battery fully charged, no phone call in
progress, Microphones in Charger tray
o Connected, battery fully charged, phone call in
progress, Microphones are not muted using All
Green flash every second
Mic Mute or Master Mute. Microphones might
still be individually muted
o Connected, battery fully charged, no phone call in
progress, Microphone(s) outside of the Charger
tray unmuted
o Connected, battery fully charged, phone call in
progress, Master Mute or “All Mic Mute” is ON, all
Microphones are muted
Red flash every second
o Connected, battery fully charged, no phone call in
progress, microphones outside of Charger tray,
“All Mic Mute” is ON, all Microphones are muted
Flashing Yellow* – Red – Yellow* –
Searching for a connection to the Wireless base unit
Green
Alternating slow Red - Green flash
Speaker is not paired to Wireless base unit
Speaker is powered off:
Off
o Speaker is not seated properly
o Charger tray is powered off
Speaker not in Charger tray
Off
Speaker is powered off
o Connected, no call in progress, Microphones in
Charger tray
o Connected, no phone call in progress,
Microphone(s) outside of the Charger tray
Green flash every second
unmuted
o Connected, call in progress, Microphones are not
muted using AllMic Mute or Master Mute
o Microphone(s) might still be individually muted
o Connected, phone call in progress, Master Mute
or “All Mic Mute” is ON, all microphones are
muted
Red flash every second
o Connected, no phone call in progress,
Microphone(s) outside of Charger tray, “All Mic
Mute” is ON, all Microphones are muted
o Connected, battery low, no call in progress
Alternating Green – Yellow* flash
o Connected, battery low, call in progress,
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Device LED Indicator
Alternating long Red – Yellow* flash
Flashing Yellow* – Red – Yellow* –
Green
Alternating slow Red - Green flash
Steady Red
Groups of five rapid Red flashes
Device LED Indicator
Long solid on, then a long solid off
Double flashes every second
Skip every fifth double flash
Continuous Fast Flashing
Off
Status
Microphones are not muted using All Mic Mute or
Master Mute. Microphone(s) might still be
individually muted
o Connected, battery low, no call in progress, “All
Mic Mute” is ON, all Microphones are muted
o Connected, battery low, call in progress, Master
Mute or “All Mic Mute” is ON, all Microphones
muted
Searching for a connection to the base
The speaker will try to re-establish the link
for about 10 minutes, then power off.
Speaker is not paired to Wireless base unit
The speaker will power down after two minutes.
o Speaker is being powered down
o Speaker is in pairing mode.
Speaker is in a fault condition.
Status
Wireless base unit
Power On Boot Process
Operating Mode indicating that Wireless base unit is
functional.
Fault indication. This also indicates past faults that
have no bearings on current operation
Updating non-volatile memory as part of software
update
No Power
* In some Speakers the LED Indicator color Yellow might look like Red.
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3
Glossary
BluStar or BluStar Ecosystem:
The term BluStar or BluStar Ecosystem refers to Aastra’s new portfolio of unified
communication & collaboration (UCC) clients, which consists of different software and
hardware based components.
BluStar for Conference Room
BluStar for Conference Room is a versatile video conferencing solution for medium to large
boardrooms or conference rooms. Supporting an external HD camera, HD capable displays or
projectors and audio options, the BluStar for Conference Room Codec provides a powerful and
flexible communication and collaboration solution to meet the needs of modern businesses.
BluStar 8000i Desktop Media Phone:
Desktop Media Phone supporting video conferencing in true HD 720p. Simultaneous multi-way
video conferencing, screen sharing, business applications, hot desking and more. All from a
dedicated
desktop
device
proving
a
high
quality
video
collaboration.
BluStar for PC:
The BluStar for PC Client delivers high-quality audio, video and access to a set of UC features
from a single client on the desktop. Its intuitive interface unifies voice communications with HD
video, instant messaging, corporate directory look-up with flexible search options,
communication history.
BluStar for iPad/iPhone:
The BluStar for ipad client provides voice and video calling for the iPad and iPhone providing
connectivity while on the move. Utilising the devices’ WiFi connection, video/voice calling is
made easy with this sleek easy to use application available as a free download from the Apple
app store. Also able to use GSM/LTE data connection.
BluStar Application Server (BAS)
BluStar Application Server (BAS) is the base component required to provide an independent
videoconferencing infrastructure. The BAS provides unique features within the BluStar portfolio
such as; bandwidth management, Desktop/Screen sharing function, multi-way conferencing.
BAS can be used alternatively to a communication server.
Today there is no connection between other communication serves and the BAS. Devices
used with the BAS will have separate number plan. Devices need to be connected to the same
BAS to be able to interop with each other
BluStar Server
BlusStar Server will come into the BluStar portfolio with a later release of BluStar for PC and
sunsequntly with all BluStar client and devices.
The main feature of BluStar Server is the presence engine, which allows the addition of rich
presence information (calendar presence, line state, manual presence, Lync presence) to
BluStar clients and devices (roadmap).
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Acronyms
AD
Active Directory
AEC
Automatic Echo Canceling
AGC
Automatic Gain Control
BAS
BluStar Application Server
CMG
Contact Management Suite
DNS
Domain Name System
DTMF
Dual Tone Multiple-Frequency
HD
High Definition
LAN
Local Area Network
LDAP
Lightweight Directory Access Protocol
PSTN
Public Switched Telephone Network
RFB
Remote Framebuffer Protocol
RFC
Request For Comments
RTP
Real-time Transport Protocol
SBC
Session Border Controller
SDP
Session Description Protocol
SDK
Software Development Kit
SIP
Session Initiation Protocol
SP
Service Pack
UCC
Unified Communication and Collaboration
XML
eXtensible Markup Language
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---------------------------------------------------------------------------------------------------------------------© 2013 Aastra Technologies Limited. All rights reserved.
This document contains proprietary information, which is protected by copyright.
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, or translated into another language,
without the prior written consent of Aastra Technologies Limited, Concord, Ontario, Canada.
NOTICE
The information in this document is subject to change without notice.
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. AASTRA shall not be liable for errors
contained herein, neither for incidental nor for consequential damages in connection with the furnishing,
performance, or use of these materials.
Aastra Technologies Limited
Concord, Ontario, Canada
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