Ericsson Dialog 3213 User`s guide

213C_R3B
00-02-07
15.39
Sida 1 (2,1)
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Executive Telephone
DBC213En_R4A_C.qxd
00-06-29
09.38
Sida 2 (1,1)
DISCLAIMER
QUICK REFERENCE GUIDE
ANSWER CALLS
These cards are used for DISA and to check messages.
TRANSFER
Answer:
or
Line1
QUICK REFERENCE CARD
Transfer a call:
Inquiry
(Call 3rd party)
Answer on another extension:
transfer or
(Call ringing extension)
(Before or after answer)
pick-up
MESSAGES
YOU GET BUSY TONE OR NO ANSWER
Automatic call-back:
Camp on:
Intrusion:
Cancel internal diversion:
Diversion
2´nd
Diversion
call-back
Follow me, re-direct from
answering extension:
camp-on
(Own no.)
(New no.)
intrusion
Cancel from answ. extension:
DURING CALLS
Bypass call forwarding:
Enter information (pre-text):
Ongoing conversation:
2´nd
absence pre-text
(Select in display) next-info
(Select ”info code” from list below)
Inquiry
(Call 3rd party)
Back to first party:
Press flashing key to connect:
(Enter ”completing info”)
Line 1
activate
Erase information:
CONFERENCE
Inquiry
(Call 3rd party)
conf
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
2´nd
or Line 2
Line 1
or Inquiry
Ongoing conversation:
Info
leave
INQUIRY
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
erase
info code
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
1.
2.
3.
4.
5.
6.
Info
absence
completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
Personal code
INFORMATION
Message system
Line 1
(Press flashing key to retake)
DISA Number
(Extension no.)
Group Listening:
Message system
Switch to handset:
REFER BACK
2
Message system
(Own no.)
Switch to handsfree:
Individual hold:
Ericsson Austria AG
Pottendorfer Strasse 25-27
A-1121 Vienna, Austria
Telephone: +43-1-81 100-5450
Telefax:
+43-1-81 100-5437
http://www.ericsson.at
(New no.)
Diversion
2´nd
Personal code
redial
DISA Number
Redial:
2´nd
Company number
save (Before you finish the call)
(Keep handset off hook)
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor
for incidental or consequential damages in connection with the furnishing,
performance or use of this material.
Diversion
Individual internal diversion:
Save external number:
(Lift handset when called back)
The information in this document is subject to alteration without prior notice.
2´nd
DISA Number
This document contains proprietary information which is protected by copyright. No
part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, or translated into another language, without
prior written consent of Ericsson Austria AG, Vienna, Austria.
Fixed diversion:
Last external number redial:
Company number
CALL FORWARDING
Airport
DISA and Message check:
Ericsson
Individual abbreviated number: 2´nd
DISA Number
Dial by name:
Copyright © 2000. Ericsson Austria AG. All rights reserved.
DISA and Message check:
Message
receive (Select options in display)
Personal code
call-back (Select type)
Check received messages:
Company number
(Abbreviated no.)
send
Personal code
(Extension no.)
(External no.)
Common abbreviated number:
USER’S GUIDE
send
Message
or
Company number
(Extension no.)
Message system
Direct message:
Normal calls:
DISA and Message check:
BUSINESSPHONE 250 / BUSINESSPHONE 50 – VERSION 5.0
EXECUTIVE TELEPHONE, DIALOG 3213
DISA and Message check:
MAKE CALLS
TUV
JKL
ABC
WXYZ
MNO
DEF
2nd
Message
Info
F
E
C
B
A
C
B
A
I
H
G
F
E
D
I
H
G
F
E
D
K
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L
Q
P
O
Q
P
O
L
N
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This is my opinion on the BusinessPhone 250 /
BusinessPhone 50 Executive Telephone User´s Guide,
article number EN/LZTBS 102 096 R4A:
IMPORTANT NUMBERS
Account number 1
Account number 2
Automated attendant
Background music number
Common bell
Common mailbox number
Direct inward system access (DISA)
Doorphone
External line number 1
External line number 2
Group call pick-up
Individual mailbox number
Least cost routing
Password
Tie line number 1
Tie line number 2
e
at
d qu
oo de d
G A Ba
TELEFAX FORM
Size and format:
Instructions:
Symbols and illustrations:
Description of functions:
Quick reference guide:
This is a part of EN/LZTBS 102 096 R4A. Subject to alteration without prior notice
GHI
We try to make this documentation as user-friendly as possible.
You can help us make it better, by returning this form with suggested improvements.
Fax the form to Ericsson Austria at +43-1-81 100-5437 or send an e-mail to:
businessphone.documentation@sea.ericsson.se
PQRS
K
Read &
Save/Redial
Line 1
Line 2
Conference
Inquiry
Diversion
Transfer
D
POST DIALLING DIGITS
C
Name ..................................................................................
Position ..............................................................................
Company ............................................................................
Address ..............................................................................
City ....................................................................................
Postcode .............................. Country..............................
Tel ......................................................................................
Answer calls on another extension
Automatic call-back
Call waiting
Camp-on
Intrusion
Radio paging
Fax ......................................................................................
IMPORTANT NUMBERS
I have found some errors/ I suggest these improvements:
Page
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Please feel free to add pages if you need more space!
Common Abbreviated Numbers
Email ..................................................................................
ABBREVIATED NUMBERS
Function
Number
Function
Number
Sida 1 (1,1)
09.37
00-06-29
DBC213En_R4A_TF.qxd
DBC213En_P4A_TF.qxd
00-05-04
13.15
Sida 2 (1,1)
DESIGNATION CARD MANAGER CD-ROM
QUICK REFERENCE GUIDE
ANSWER CALLS
CD-ROM
On the CD you will find helpful products and your user´s
guide in electronical format.
TRANSFER
Answer:
or Line1
Transfer a call:
Inquiry
(Call 3rd party)
Answer on another extension:
transfer or
(Call ringing extension)
(Before or after answer)
pick-up
MESSAGES
Hardware requirements:
CPU Pentium 166MHz, 32 MB RAM
15 MB free memory on hard disk (optional)
VGA 800*600, 8 bit, 256 colors
Sound card (recommended)
CD-ROM drive (12x)
MAKE CALLS
(Extension no.)
Common abbreviated number:
send
Message
or
(Extension no.)
send
call-back (Select type)
(External no.)
Check received messages:
(Abbreviated no.)
Message
receive (Select options in display)
Dial by name:
Software requirements:
Operating system: MS Windows 9x, MS Windows 2000 or
MS Windows NT 4 (service pack 3 or higher)
Direct message:
Normal calls:
Ericsson
CALL FORWARDING
Individual abbreviated number: 2´nd
Airport
Fixed diversion:
2´nd
Diversion
Last external number redial:
Individual internal diversion:
Save external number:
2´nd
save (Before you finish the call)
(New no.
Diversion
Redial:
redial
2´nd
YOU GET BUSY TONE OR NO ANSWER
Automatic call-back:
camp-on
(Own no.)
(New no.)
intrusion
Cancel from answ. extension:
DURING CALLS
No CD-ROM?
Please send an e-mail to:
businessphone.documentation@sea.ericsson.se
and we will send you a personal copy for free!
(Own no.)
Switch to handsfree:
Bypass call forwarding:
Switch to handset:
(Extension no.)
Group Listening:
Individual hold:
INFORMATION
Line 1
(Press flashing key to retake)
Enter information (pre-text):
Ongoing conversation:
2´nd
absence pre-text
(Select in display) next-info
(Select ”info code” from list below)
Inquiry
(Call 3rd party)
Back to first party:
The Designation Card Manager is the tool for designing and printing your personal designation cards.
(Enter ”completing info”)
Line 1
activate
REFER BACK
Press flashing key to connect:
Erase information:
or
Line 1
or Inquiry
Also included
All user documentation as pdf-files, a quick reference
help system, a screen saver and a demo version of our
BusinessPhone Computer Based Training tool.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CONFERENCE
Ongoing conversation:
Info
leave
INQUIRY
Designation Card
Manager
Diversion
Follow me, re-direct from
answering extension:
(Keep handset off hook)
Intrusion:
Diversion
2´nd
call-back
(Lift handset when called back)
Camp on:
Cancel internal diversion:
Inquiry
(Call 3rd party)
conf
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
2´nd
Line 2
erase
info code
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
1.
2.
3.
4.
5.
6.
Info
absence
completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
WELCOME
Welcome to the User´s Guide for the Executive phone in the BusinessPhone 250 / BusinessPhone
50 system from Ericsson.
It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization. To take full advantage of these
advanced features and facilities there is a line of phones, designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key access to frequently used functions
and numbers. Step-by-step instructions in the display assist your actions on the phone. Only a
selected number of display images, however, are shown in the User´s Guide for your reference.
Note: The features described in this user´s guide are related to version 5.0 of the BusinessPhone 250 /
BusinessPhone 50 system, some features described in this guide might not work in earlier version of the
system.
Some features described in this user´s guide might be protected by a hardware dongle that has to be
bought separately.
The User´s Guide describes the facilities of the BusinessPhone system and the Executive phone with
a factory defaults programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
Function descriptions that do not include speaking in the handset, are described as off-hook, if
nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset.
The dual-functions keys allow two functions to be combined on the same keys, the primary shown
above and the secondary shown below the line. To access the secondary function, you just press the
key 2nd and then the function key.
Note: Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange
that supports this type of telephone.
Example:
To access the Information function:
Press the key 2nd
then press the combined key Message/Info
Dialog 3213
BusinessPhone 250 / BusinessPhone 50
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
3
TABLE OF CONTENTS
Table of Contents
page
Description ..............................................................................5
Incoming calls ..........................................................................8
Outgoing calls ........................................................................10
During calls ............................................................................13
Call forwarding ......................................................................18
Information ............................................................................24
Internal messages ....................................................................29
Mailbox system ......................................................................35
Abbreviated numbers ..............................................................39
Call metering ..........................................................................43
Group facilities ......................................................................52
Other useful facilities ..............................................................57
Security ..................................................................................64
Least Cost Routing ................................................................66
ISDN facilities ........................................................................67
Optional equipment ..............................................................73
Programming ..........................................................................76
Display info ............................................................................79
Visible signals..........................................................................81
Audible adjustments ..............................................................82
Tones and signals ....................................................................87
Write text................................................................................88
Glossary ..................................................................................89
Installation..............................................................................91
Useful hints ............................................................................94
Index ......................................................................................95
Quick reference guide ............................................................99
4
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DESCRIPTION
DESCRIPTION
A
A
B
B
C
C
D
D
E
E
F
F
G
G
E
H
H
F
I
I
A
G
J
J
B
H
K
K
C
I
1
18
2
ABC
GHI
JKL
DEF
3
4
MNO
5
PQRS
TUV
WXYZ
17
11
12
13
6
5
7
8
9
10
2nd
Message
Info
D
5
J
L
L
M
M
Transfer
K
N
N
L
O
O
Diversion
Inquiry
Conference
Line 2
M
P
P
N
Q
Q
Read &
Line 1
Save/Redial
14
16
15
A
A
B
A
B
C
B
C
D
E
A
B
C
D
2nd
ABC
16
C
D
E
D
E
E
F
F
F
G
G
G
G
H
H
H
H
I
I
I
G
J
J
J
H
K
K
K
E
F
A
B
F
DEF
Message
Info
GHI
JKL
MNO
PQRS
TUV
WXYZ
C
D
I
L
L
L
J
M
M
M
K
N
N
N
I
J
K
L
M
Diversion
N
Conference
Inquiry
L
O
O
O
O
M
P
P
P
P
N
Q
Q
Q
Q
Transfer
Line 2
Read &
Line 1
Save/Redial
1
Display
3x40 characters. See section ”Display info”.
2
Menu function keys
The functions depend on the traffic state and will be shown on
the last line of the display. When you are requested to
”(see display)”, press the required key to access the function.
3
2nd
Key for access to secondary key functions (These functions
are stated on the second line of the corresponding key).
4
Message / Info
a. To send and receive messages. See section ”Internal messages”.
b. Enter information. See section ”Information”.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
5
DESCRIPTION
DESCRIPTION
(continued)
6
5
Dual-function programmable keys (A-N)
Storing numbers, program functions. See section ”Programming”.
6
Dual-function programmable key (C) / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by
the system administrator. See section ”Optional equipment”.
7
Transfer / Diversion
a. Transfer an ongoing call. See section ”During calls”.
b. Activate/Deactivate diversion. See section ”Call forwarding”.
8
Inquiry / Conference
a. To make an inquiry to an internal or external party.
b. To establish a telephone conference.
See section ”During calls”.
9
Line 2 / Read &
a. Line key 2 for in and outgoing calls.
b. Read information. See section ”Information”.
10
Line 1 / Save/Redial
a. Line key 1 for in and outgoing calls.
b. Save or redial an external number. See section ”Outgoing calls”.
11
Volume control
To adjust the volume. Also space/backspace in writing mode.
See sections ”Audible Adjustments” and ”Write text”.
12
Mute
To switch the microphone on or off. See section ”During calls”.
13
Loudspeaker on/off
To switch the loudspeaker on or off. See section ”During calls”.
14
Clear
To disconnect calls or to clear the display in programming.
15
Microphone
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DESCRIPTION
16
Optional key panel (A-Q)
17 dual-function programmable keys per key panel.
Four panels can be connected.
Note: If one or two key panels are used, the optional key panel
DBY 409 01 may be used. However, if three or four key panels
are used, all optional key panels must be of type DBY 409 02.
17
Loudspeaker
18
Handset with hearing aid function
Please note: The handset may retain small metal objects in the
earcap region.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
7
INCOMING CALLS
INCOMING CALLS
GENERAL
This section describes incoming internal and external calls.
Internal calls
A ringing signal and a flashing lamp indicates an incoming call.
The display shows the number and the name of the internal
caller.
External calls
A ringing signal and a flashing lamp indicates an incoming call.
If you are connected to a digital trunk line (ISDN), the
display shows the number of the external caller and in case of
diversion in the public net the display shows the number of
the diverted as well as the calling party (see also section
”ISDN facilities”). A trunk line is the same as an external
line.
ANSWER CALLS
Lift the handset
Handsfree
Line 1
Press without lifting handset
or
Press without lifting handset
You are connected to the caller via the loudspeaker and
microphone.
Press to terminate a handsfree call
8
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INCOMING CALLS
On another extension
You can answer a call to another extension from any phone
in your office.
Call the ringing extension
You receive busy tone.
15 Sep 10:35
+15°
ANDERSEN ANDREAS
camp-on
call-back
pick-up
200
pick-up
BUSY
intrusion
Press (see display)
Allow calls on line 2
If you want to receive calls also while speaking you first need
to program ”Free on 2nd access” on a programmable key. See
section “Programming”.
Free on 2nd access
Press to activate / deactive Free on 2nd access
(pre-programmed)
When Free on 2nd access is active the lamp lights and you
can receive calls while speaking.
Answer a second call
You are on the phone, when a muted ringing signal and a
line key flashes to indicate a new incoming call:
Line 2
Press the flashing line key
The first call is parked.
Note: If you want to see who is calling, first press L2-info (see
display).
To switch back to the first call:
Line 1
Press the first line key
The second call is parked. You are connected to the first caller.
Press if you want to terminate the ongoing call
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
9
OUTGOING CALLS
OUTGOING CALLS
GENERAL
MAKE CALLS
Sometimes you make a call but the person is not available.
These functions will help you in your attempts to establish
contact with the called party.
How to make internal and external calls.
Lift the handset and dial either:
An extension number to make an internal call,
or
The digit(s) for external call access and the
external number
Note: Which digit to press for external call access, depends on the
configuration of the system.
or
Handsfree
LAST EXTERNAL
NUMBER REDIAL
To end the call
Note: You can make your calls faster, using common abbreviated
numbers and by programming your own abbreviated numbers.
Without lifting the handset, just press a line key, or the
loudspeaker key, or the first digit of the number. The call
is in handsfree mode, via the loudspeaker and microphone.
When you initiate an external call the system automatically
stores all the dialled digits, irrespective of whether the call
was successful or not.
Press to redial the last dialled external number
The display will show the dialled number.
10
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OUTGOING CALLS
SAVE EXTERNAL
NUMBER
When you make an external call, you can save the number in
order to redial it easily. Previously saved number is erased.
Before you quit the call:
Save number
save
Press (see display)
Redial number
redial
Press to redial the saved number (see display)
AUTOMATIC
CALL-BACK
You call an extension and receive busy tone or get no answer.
15 Sep 10:35
+15°
BURNES BOBBY
camp-on
call-back
call-back
or
201
BUSY
intrusion
Press (see display)
Verification tone.
Press or replace the handset to finish the
procedure
You are called back if the extension finishes the ongoing call
or the next time the extension finishes a new call. You have
to answer within eight seconds otherwise the call-back service
is cancelled.
Lift the handset when you are called back
(You can also press the line or loudspeaker key to answer
in handsfree mode.)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
11
OUTGOING CALLS
BUSY EXTENSION
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted
ringing call (if this function is allowed).
camp-on
Press (see display)
Keep the handset off hook. When the called extension
replaces the handset, it will be called automatically.
Note: If you receive the busy tone again, the desired extension
does not allow camp-on.
Intrusion
intrusion
You can intrude on an ongoing call on a busy extension
(if this function is allowed).
Press (see display)
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you
keep off hook, the called extension will be recalled
automatically.
Note: If you still hear the busy tone, then your extension does not
have the authority to intrude or the desired extension is protected
against intrusion.
12
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DURING CALLS
DURING CALLS
GENERAL
GROUP LISTENING
The BusinessPhone 250 / BusinessPhone 50 system allows
you to handle calls in many different ways. You can switch
between handset and handsfree/group conversation, mute the
microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
You have an ongoing conversation via the handset.
Press to switch the loudspeaker on or off
When the lamp lights, the loudspeaker monitors the call.
Note: You can adjust the volume, see section ”Audible adjustments”.
FROM HANDSET
TO HANDSFREE
You have an ongoing conversation via the handset.
Press to switch the loudspeaker on
You are now in the group listening mode.
Replace the handset
Handsfree conversation.
Note: You can adjust the volume, see section ”Audible adjustments”.
Press to end the call
FROM HANDSFREE
TO HANDSET
You have an ongoing handsfree conversation.
Lift the handset
Conversation via the handset.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
13
DURING CALLS
You have an ongoing conversation.
MUTE
Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear
the conversation in your room.
During an ongoing conversation you like to make an inquiry
to an internal or external party.
INQUIRY
Inquiry
Press
The first call is put on hold (the lamp flashes slowly).
Call the third party
When the third party answers you can switch between the
calls, create a conference and end one of the calls.
End inquiry
Press to end the inquiry call
The second call is disconnected.
Line
REFER BACK
Line 1
Inquiry or Line 2
Press to retake the first call
Now you are connected to the first party.
You have an ongoing conversation on e.g. Line 2 and want
to refer back to the parked call on Line 1. The lamp flashes
at the parked call.
Press to park the second call
First call is connected.
Press to park the first call
Second call is connected.
Press to end the ongoing call
14
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DURING CALLS
TRANSFER
Inquiry
You have an ongoing internal or external conversation and
you want to transfer the ongoing call.
Press
Call the third party
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired party.
Please read the notes and warnings in section ”Useful hints”.
transfer
Press (see display)
or
Replace the handset
The call is transferred. External calls might only be transferred
with the Transfer-key, if this state of connection is allowed by
the system-programming.
Transfer to a busy
extension
Call-back
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
You can even transfer calls to busy extensions. The other party
will hear a muted signal (camp-on), and the call will be
extended, as soon as the ongoing call is terminated (if campon is allowed).
You are called back, if you have transferred an external call and
the other extension has not answered the call within a certain
time. Your telephone will ring again.
15
DURING CALLS
You have an ongoing conversation and you want to
establish a telephone conference.
CONFERENCE
Press
Inquiry
Call the third party
conf
Press to establish a three party conference
(see display)
Now you have established a three party conference. To mark
the conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to
the conference
In this way, you can include up to six parties in a
conversation. How many of them can be external callers
depends on the programming of the system.
15 Sep 10:35
+15°
CONFERENCE
INDIVIDUAL HOLD
16
SPEECH
You have an ongoing conversation, i.e. the ”Line 1”-key is lit.
Now you want to park the ongoing call for a short while.
Line 1
Press the line key
The lamp flashes slowly.
Line 1
Press again to retake the parked call
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DURING CALLS
COMMON HOLD
Hold
Line 1
Press (pre-programmed)
The line key lamp flashes slowly. The call can be picked
up on any extension within one minute, or else it will
recall on the holding extension.
Press to pick up on own extension
or
Pick up on another extension:
Call the extension that put the call on hold
pick-up
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
Press (see display)
17
CALL FORWARDING
CALL FORWARDING
GENERAL
When you are not available to take calls or decide to answer
your calls on another extension, it is useful to forward your
calls to an alternate answering position.
If you urgently need to talk to someone who has forwarded
his calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to
record your personal greeting, see section “Personal greeting”.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal
or external), your system administrator can program your
extension to automatically divert calls to a programmed
diversion address (default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call
(internal or external), your system administrator can program
your extension to automatically divert the call to a
programmed diversion address.
FIXED DIVERSION
This function directs your calls to a pre-programmed
answering position (e.g. secretary).
Activate fixed diversion
2nd
Diversion
Press
Press to activate diversion
All calls to your extension are directed to a pre-programmed
address. The display shows the actual diversion state.
15 Sep 10:35
DIVERSION
directory
18
+15°
4736->5450
redial
prog
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL FORWARDING
Cancel diversion
Press
2nd
Press to cancel diversion
Diversion
PROGRAM FIXED
DIVERSION ADDRESS
prog
If you need to program a new diversion address:
Press (see display)
15 Sep 10:35
+15°
PHONE PROGRAMMING
key
short-no.
diversion
diversion
ringing
Press (see display)
Dial new diversion address
Press to delete the latest entered digit.
store
Press (see display)
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
19
CALL FORWARDING
INDIVIDUAL
DIVERSION
This feature gives you the possibility to divert your calls to
internal and external positions, e.g. to any directory number,
a colleague’s extension, an external number or a common
abbreviated number (e.g. your car telephone).
Note: In order to prevent misuse, individual external diversion
can be blocked for your extension, see section “Security”.
Program and activate
internal diversion
2nd
Divert your calls to an internal position.
Press
Press and dial the new directory number
Any directory number.
Diversion
2nd
Diversion
Press
Press
Verification tone. The diversion lamp lights and remains lit.
The display shows the actual follow me state.
Press to finish the procedure
You can make outgoing calls as usual. A special dial tone
reminds you that ”Call forwarding” is active.
Note: An individual internal diversion cannot be activated if an
individual external diversion is already activated.
Cancel internal
diversion
2nd
Diversion
20
Press
Press
Individual diversion is cancelled. The lamp extinguishes.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL FORWARDING
Program and activate
a new external
diversion address
To set a new individual external diversion address:
Dial
Dial the digit(s) for external call access and enter
the new external diversion address
A maximum of 24 digits.
Press to activate the individual diversion
Verification tone.
Press to finish the procedure
Note: Individual external diversion can also be used via the
DISA function, see section “Other useful facilities”.
Cancel external
diversion
Dial
Press
Note: The programmed diversion address is not removed from
the memory, the diversion is just inactive.
Re-activate external
diversion
Divert your calls to an external position.
Dial to activate the programmed external diversion
You can make outgoing calls as usual. A special dial tone
reminds you that ”Call forwarding” is active. The display
shows that you have activated an external diversion.
Press
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
21
CALL FORWARDING
FOLLOW ME
If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
”Individual Diversion” must be active on your telephone.
Activate Follow me
Note: This procedure has to be executed from the telephone the
calls are diverted to.
Dial
Dial your number and press
Dial the new number and press
Special dial tone.
Press to finish the procedure
Cancel Follow me
Follow me and individual diversion can also be cancelled
from the answering position.
Dial
Dial your number
Press
Dial tone.
Press to finish the procedure
22
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL FORWARDING
BYPASS CALL
FORWARDING
Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this
extension.
Dial
Enter extension number
Press
You will be connected to the specified extension, regardless
of which type of call forwarding the called extension has
activated.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
23
INFORMATION
INFORMATION
GENERAL
If you are not in the office for a certain period of time (e.g.
meeting, vacation, lunch, illness), this feature allows you to
inform your callers why you are absent. External callers will be
routed to the operator who also has access to your absent info.
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of
your return.
2) Voice information
Record a voice message and name your absent information.
3) Free text information
Activate a personal text.
ENTER INFORMATION
To store text or voice information.
2nd
Press
Info
leave
absence
Press (see display)
Press (see display)
When the information is activated, the Message/Info lamp
shows a steady light. If a message arrives, the lamp starts
flashing, see section “Check and store received messages”.
15 Sep 10:35
+15°
ABSENCE INFORMATION FOR:
pre-text
voice
200
free-text
Select ”Pre-defined text”, ”Voice” or
”Free text information”
24
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INFORMATION
Pre-defined texts
pre-text
next-info
Press (see display)
Select appropriate info using next-info (see display)
Enter ”Completing info” from the table below
Code
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
1
2
3
4
5
6
Completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
Press to delete the latest entered digit.
activate
Press (see display)
The programmed absence info will be shown in the display.
Internal callers receive the information on the display
(or as spoken information to callers without display phone).
Press to finish the procedure
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
25
INFORMATION
ENTER INFORMATION
(continued)
Pre-defined texts
Example:
Vacation, back June 27
15 Sep 10:35
+15°
5 VACATION
BACK
activate next-info
0627
return
If you do not know the time of return, just activate.
Internal callers receive the information on the display
(or as spoken information to callers without display phone).
External callers will be routed to the operator who also has
access to your absent info.
Voice information
Use the menu keys to record your voice info and activate it.
Internal callers will hear the information via the handset or
the loudspeaker. External callers will be routed to the
operator who also has access to your absent info.
Note: You can dial your own extension number if you want to
check your information.
Press to finish the procedure
Free text
Use the keypad to select characters and digits, and the menu
key to activate the information. Only possible to display
phones.
Note: How to write text is described in section ”Write text”.
Press to finish the procedure
26
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INFORMATION
CHANGE
INFORMATION
2nd
Info
Press
15 Sep 10:35
+15°
ABSENCE INFORMATION FOR:
erase
leave
off
201
chnge-no.
Erase
erase
absence
Press (see display)
Press to erase the information (see display)
Change
leave
Press to leave another information (see display)
or
on/off
Press to activate/deactivate information (see display)
Leave information for
another extension
chnge-no.
Press (see display)
This function may not be allowed, ask system administrator.
Enter the extension number
activate
Press (see display)
leave
Press (see display)
absence
Press (see display)
activate
Enter the information in the normal way and
press (see display)
Press to store the information for the extension
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
27
INFORMATION
RECEIVE INFO FOR
DIVERTED CALLS
A colleague, Andersen, has programmed diversion to your
extension. You answer a call to Andersen on your phone.
The sign ‘&’ or ‘%’ indicates that Andersen has text or
voice info programmed.
Text info programmed
ANDERSEN ANDREAS
BURNES BOBBY
div-info
200&
201 SPEECH
div-info
Press and hold to read text info (see display)
Voice info
programmed
ANDERSEN ANDREAS
BURNES BOBBY
div-info
28
200%
201 SPEECH
div-info
Press and hold to receive instructions on how to
get the information (see display)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INTERNAL MESSAGES
INTERNAL MESSAGES
GENERAL
SEND MESSAGE
You can send a call-back, voice or text message when you call
an extension and receive busy tone or get no answer. This
section also describes how to record an ongoing conversation
and a personal voice message. Your incoming messages are
indicated on your telephone by a rapidly flashing message-key.
You can send a message without calling an extension
(direct message) or when you call an extension and receive
busy tone or get no answer.
Direct message
Press
Message
send
Press (see display) and enter the extension
number
15 Sep 10:35
+15°
FROM NUMBER:
200
send
chnge-no.
send
call-back
TO NUMBER:
chnge-no.
Press (see display)
Select message type (see display)
Note: After sending, you can repeat to other extensions. You can
also change the sending extension number, if you want the
message to be sent from someone else (if this function is allowed).
Please ask your system administrator if you require this function.
During an
unanswered call
Message
When you call an extension and receive busy tone or get no
answer, you can send a call-back, voice or text message.
Press
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
29
INTERNAL MESSAGES
SEND MESSAGE
(continued)
15 Sep 10:35
+15°
FROM NUMBER:
200
call-back
TO NUMBER:
voice
201
text
Select message type (see display)
Note: After sending, you can repeat to other extensions.
Call-back
call-back
Press to send a “call me” message (see display)
Voice
voice
Press to send a voice message (see display)
Use the menu keys to record your message and
send it (see display)
Text
text
CHECK SENT
MESSAGES
Press to send a text message (see display)
Only possible to Executive phones. See section ”Write text”.
You can check messages that you have sent, for instance if
you want to erase a message. You can also check messages
received at other extensions (if this is allowed).
Message
check
Press
Press (see display)
15 Sep 10:35
+15°
CHECK MESSAGES - OWN OR OTHERS ?
return
own
others
30
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INTERNAL MESSAGES
Own messages
own
Press to check your own messages (see display)
Enter the receiving extension number. You can check and
erase the messages that you have sent (see display).
Others
others
Press to check messages for another extension
(see display)
Enter the receiving number that you want to check. All
messages will be presented with senders name. You can check
and erase the messages (see display).
Press to finish the procedure
RETURNED
MESSAGES
Message
Messages that have been left unanswered too long are sent
back to you. To check returned messages:
Press
15 Sep 10:35
+15°
SELECT FUNCTION
send
receive
sent-back
check
sent-back
Press (see display)
Use the menu keys to check returned messages
(see display)
You can erase or re-send the message.
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
31
INTERNAL MESSAGES
CHECK AND STORE
RECEIVED
MESSAGES
You can check and store your received messages.
Received messages are divided into following three categories:
• New messages (not heard or read)
• Heard/Read messages
• Stored messages
Note: Messages are deleted from the system after a certain time.
The time depends on which category the message belongs to.
Please ask your system administrator regarding this.
Press to view mailbox
If the mailbox contains heard messages only, the lamp shows
steady light instead.
Message
Note: Depending on the configuration, you might be asked for
your password before you can retrieve your messages.
See section ”Security”.
receive
Press (see display)
15 Sep 10:35
+15°
SELECT MESSAGE CATEGORY
return
new
heard
new
call-back
stored
Select message category (see display)
New, heard, read or stored.
Select message type (see display)
Note: If only one message type is available (call-back, voice or
text messages), this step is excluded.
Use the menu keys to check the message (see
display)
Voice messages will be heard via the speaker or the handset.
”Call me” messages will call the sender automatically. Text
messages are read in the display.
32
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INTERNAL MESSAGES
Select options below:
next
Press to check the next message (see display)
erase
Press to erase the message (see display)
store
Press to store the message (see display)
Up to 20 messages can be stored. Call-back messages cannot
be stored.
Press to finish the procedure
DICTAPHONE
If you want to record and retrieve personal voice messages
you can use the dictaphone. A dictaphone message is treated
as a normal message. How to retrieve dictaphone messages,
see section “Check and store received messages”.
Record message
To start the recording:
Dial and record your message
The maximum recording time is four minutes and 15 seconds.
15 Sep 10:35
+15°
RECORDING
record
play-back
pause
activate
Select options below:
pause
play-back
record
activate
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
Press to pause the recording (see display)
Press to play-back (see display)
Press and speak to re-record (see display)
Press to stop the recording and save the message
(see display)
33
INTERNAL MESSAGES
CONVERSATION
RECORDING
The conversation recording function makes it possible to
store the ongoing telephone conversation in the individual
mailbox by pressing a pre-programmed recording key.
You can store both internal and external calls. Conference
calls cannot be stored.
A recorded conversation is treated as a normal voice message.
How to retrieve conversation recordings, see section “Check
and store received messages”.
Note: This feature may be restricted or not available. Ask the
system administrator for the availability and for more information. Furthermore, a conference tone can be audible during the
entire recording.
To start or stop recording the ongoing call:
Recording
Press the recording key (pre-programmed)
While recording is active a steady light indicates that the
conversation is being recorded. You can start or stop the
recording whenever you want. The maximum recording time
is four minutes, if you want to record a conversation longer
than four minutes, just repeat the procedure. To program the
key, see section “Programming”.
Warning!
Recording a conversation without prior notice to the other
party may be an illegal act. Forwarding or playback of this
recorded conversation to a third party without prior permission
may be an illegal act.
It is obligatory for the recording initiator, to ask the other party
in advance for permission and to inform the same of the
purpose and further usage of this particular recording.
The adherence to the relevant legislation is the exclusive
responsibility of the user, offences can be criminally prosecuted.
Neither the manufacturer nor the dealer of this product is
responsible for the abuse of this feature by the user or for any
damages caused thereby.
34
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
MAILBOX SYSTEM
MAILBOX SYSTEM
GENERAL
While you are away from the office, callers can leave
messages in your individual or in a common mailbox.
You are also able to record your personal greeting, see section
“Personal greeting”.
The difference between your individual mailbox and a
common one is that a common mailbox can be used for
more than one user.
INDIVIDUAL MAILBOX
SYSTEM
Callers are able to leave messages in your individual mailbox.
Activate
Divert your extension to the mailbox system.
Press
2nd
Press
Diversion
Press
Dial the number to the mailbox system
Please ask the system administrator for your defined mailbox
number.
2nd
Press
Diversion
Press
Press to finish the procedure
When the diversion to your mailbox is activated, the
Diversion lamp shows steady light.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
35
MAILBOX SYSTEM
INDIVIDUAL MAILBOX
SYSTEM
(continued)
Deactivate
2nd
Press
Diversion
Press
Retrieve messages internally
Message
Retrieve messages externally
The message lamp flashes rapidly.
Press to retrieve a message
See section “Check and store received messages”.
To retrieve your messages from an external position:
Dial your company´s telephone number
Dial the number to the mailbox system
During the procedure you will be asked for your extension
number and your password.
COMMON MAILBOX
SYSTEM
If you divert your telephone to a common mailbox, the
callers are able to leave messages there. The difference
between your individual mailbox and a common one is that
a common mailbox can be used for more than one user.
Divert your extension to the mailbox system.
Activate
Press
36
2nd
Press
Diversion
Press
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
MAILBOX SYSTEM
Dial the common mailbox number
Please ask the system administrator for your defined mailbox number.
2nd
Press
Diversion
Press
Press to finish the procedure
When the diversion to your mailbox is activated, the
Diversion lamp shows steady light.
Deactivate
2nd
Press
Diversion
Press
Retrieve messages internally
Common mailbox
Retrieve messages externally
Press the common mailbox key (pre-programmed)
During the procedure you will be asked for your extension
number and your password. See section ”Security”.
To retrieve your messages from an external position:
Dial your company´s telephone number
Dial the common mailbox number
During the procedure you will be asked for your extension
number and your password.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
37
MAILBOX SYSTEM
PERSONAL
GREETING
2nd
Depending on the type of diversion you want to activate,
you can leave three different personal greetings to the caller.
The diversion state can be on no reply, on busy or an activated individual diversion.
Info
Press
leave
Press (see display)
greeting
Press (see display)
15 Sep 10:35
+15°
MAILBOX GREETING FOR:
busy
no-reply
diversion
diversion
201
Select type of diversion and use the menu keys
to record your greeting (see display)
Press to activate
When you activate the diversion, the recorded greeting is
played to the next caller.
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
Erase a greeting
2nd
Info
erase
diversion
Press
Press (see display)
Select type of diversion (see display)
Press to finish the procedure
38
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
ABBREVIATED NUMBERS
ABBREVIATED
NUMBERS GENERAL
By using abbreviated numbers, you can make calls simply
by pressing a few keys.
Frequently used external numbers are stored as ”common
abbreviated numbers” in the exchange.
A total of 82 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and
used on the keys A to N on the telephone, and on keys A to
Q on the key-panels.
Note: Functions that you activate/deactivate via a dial code, e.g.
*32* and #32# for reminder, can also be stored as individual
abbreviated numbers.
COMMON
ABBREVIATED
NUMBERS
External numbers are stored centrally in your BusinessPhone
system. Common abbreviated numbers have a maximum of
4 digits and can be dialled from every extension that has the
authority to do so.
Dial the common abbreviated number
Please refer to your telephone directory.
INDIVIDUAL
ABBREVIATED
NUMBERS
2nd
Thomas P
You can program and activate your most frequently used
external numbers on the 2nd layer of a programmable key.
This procedure can also be used if you want to program a
function that is activated/deactivated via a dial code.
Press
Press to make a call or activate a dial code
(pre-programmed)
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
39
ABBREVIATED NUMBERS
INDIVIDUAL
ABBREVIATED
NUMBERS
(continued)
Program individual
abbreviated number
prog
How to program external numbers or dial codes on the keys
A to N on the telephone and A to Q on the key-panel.
A number can consist of up to 24 digits.
Press (see display)
15 Sep 10:35
+15°
PHONE PROGRAMMING
key
short-no.
short-no.
diversion
ringing
Press (see display)
Press a programmable key
Dial the digit(s) for external call access and dial
the number
Which digit to press for external call access, depends on the
configuration of the system. The number can consist of up
to 24 digits.
or
Dial a code
store
Press to store the number or the code (see display)
Press to finish programming
Note: The dual-function keys allow individual abbreviated
numbers and other functions e.g. dial-by-name to be combined
on the same keys. You can remove the transparent cover in order
to write the names beside the keys. Put the name referring to the
individual abbreviated number in the field below the line to
indicate that it is the secondary function.
40
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
ABBREVIATED NUMBERS
You can program and activate directory numbers (extensions
and common abbreviated numbers) on the programmable keys.
DIAL-BY-NAME
Head Office
Press to make a call (pre-programmed)
Program dial-by-name
How to program an internal directory number on a key
A to N on the telephone and A to Q on the key-panel.
prog
Press (see display)
key
Press (see display)
Press a programmable key
The pre-programmed function will be shown in the display.
change
Press (see display)
15 Sep 10:35
+15°
SELECT FUNCTION NAMECALL
backward
forward
enter
10
return
Note: If programmed names already exist, press backward or
forward until the function “Namecall” is shown (see display).
enter
store
Press (see display) and dial the number
You can use any directory number, e.g. a common
abbreviated number or a colleague’s extension number.
Press (see display)
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
41
ABBREVIATED NUMBERS
INTEGRATED
TELEPHONE
DIRECTORY
directory
You can search for all directory numbers and common
abbreviated numbers in the integrated telephone directory.
Press (see display)
The display shows :
15 Sep 10:35
+15°
DAVID CHAMBERS
internal
external
203
return
You can choose between internal telephone directory that
contains all directory numbers, and external telephone
directory that contains all common abbreviated numbers.
internal
Press (see display)
To search in the internal telephone directory.
external
Press (see display)
To search in the external telephone directory.
You can press “search” (see display) to step through the
whole directory or use the keypad to select the first or
more characters of the second name.
15 Sep 10:35
C_
+15°
search
disconn
Note: How to write text is described in section ”Write text”.
search
42
Press (see display)
If the proposal is correct, call the number (see display).
If not, use backward or forward to step through the directory.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL METERING
CALL METERING
GENERAL
COST INDICATION
When the BusinessPhone system is provided with metering
information from the public net, the call metering function
can be used to check the costs of outgoing calls.
The BusinessPhone system offers several options to obtain
this information.
During an outgoing external conversation the display
shows the actual costs. If you want to deactivate the cost
indication you have two options:
To deactivate the indication of the ongoing call:
cost-off
Press (see display)
To toggle between cost indication or no cost indication.
During an incoming external call or the public net does
not provide the system with metering information, the
system will only show the call duration.
To deactivate the indication for all further calls:
Dial
Verification tone, the cost indication is deactivated.
Press
To activate the cost indication again for all further calls,
repeat the procedure.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
43
CALL METERING
COST OF
THE LAST CALL
After finishing an outgoing external call, you have the possibility to see the cost of the last call.
Dial
The display shows the cost of the last call.
Press to finish the procedure
READ OUT YOUR
OWN COST
COUNTER
This is useful, when you want to check the accumulated
costs of your own counter.
Dial
The system shows the accumulated costs since the last reset.
Press to finish the procedure
READ OUT
COST COUNTER
FOR OTHERS
If you have the authority, you can read out and reset the
cost counters for other extensions and trunk lines. If your
system is equipped with a printer you have the opportunity
to initiate a printout.
Dial
The system shows the accumulated costs of your own
extension since the last reset.
28 Nov 09:09
+15°
OWN COSTS:
1200
other
check
44
ATS
return
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL METERING
other
Press (see display)
The system requires a password.
Enter the password
Ask your system administrator for the defined password.
Press to delete the latest entered digit.
activate
Press to confirm the password (see display)
Select the type of meter you want to read out.
22 Nov 09:23
+15°
SELECT TYPE OF METER
caller
trunk
caller
return
Press to read out an extension counter
(see display)
If the system is included in a network, you will be able to
read out the costs of the tie lines in this menu.
or
trunk
Press to read out a trunk line counter (see display)
22 Nov 09:32
+15°
ENTER DIRECTORY NUMBER:
display
print
reset
return
Enter the directory number of the desired
extension or trunk line
(If you do not enter a directory number the accumulated
costs of the entire system will be shown.)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
45
CALL METERING
READ OUT
COST COUNTER
FOR OTHERS
(continued)
return
Press to return to previous menu (see display)
reset
Press to reset counter (see display)
Note: The reset function in this menu is only applicable
when a printer is connected to the system. To initiate a reset
procedure you require a special class of service (please ask your
system administrator if this feature is available on your phone).
To avoid different countervalues for total extensions and total
trunk lines in the system, we recommend to reset all the
extensions and trunk line-counters at the same time.
print
Press to initiate a printout on the printer
(see display)
This function is applicable when a printer is connected to
the system. You also require a special class of service to
initiate a printout. For a detailed description of the
printout, see section ”Printout”.
display
Press to show the counter on the display
(see display)
22 Nov 10:21
+15°
COST 201: ATS
print
100
reset
return
In this menu you have the same possibilities as in the
previous menu. It is also possible to reset without a printer.
46
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL METERING
If you have not entered a specific directory number in this
procedure, you will see the accumulated costs of the entire
system.
22 Nov 10:21
200-280: ATS
detail
detail
+15°
return
Press to read out the detailed counters
of each extension/trunk line (see display)
In this menu you have the same possibilities as
the previous menu for reading out a single counter.
22 Nov 10:21
+15°
COST 200: ATS
next
print
next
1200
100
reset
return
Press to step through all the counters
(see display)
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
47
CALL METERING
The printout covers the following information:
PRINTOUT
Example:
Call Metering Information BusinessPhone
Date:
00 05 12
Time: 10:53
ERICSSON AUSTRIA AG
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
Reason for print out : Read
Division : Total system
Group : Callers
Directory number range : 4736
Currency : ATS
Dir. No.
Name
4736
Mr.Plattner
Total
48
Pulses
Cost
76
760.00
76
760.00
Cost/Pulse
10.00
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL METERING
PRINTOUT CONTENTS
Date:
Shows the date of the print out.
Time:
Shows the time of the print out.
Ericsson Austria AG
Pottendorfer Str. 25-27
1121 Vienna
AUSTRIA
4 lines with 50 characters per line are free for definition.
For example, for the company address.
Reason for print out:
This field shows if the print out was initiated only to read
out the counter or if the print out was caused because of a
reset procedure.
Division:
This field is prepared for future applications. Currently it
always shows ”Total system”.
Group:
Shows if the desired directory number(s) are related to the
extension (caller) or trunk group.
Directory number
range:
Shows the directory number of the desired extension or
trunkline. When no directory number is entered then ”ALL”
will be shown in this field and you will see all the counters of
the extensions and trunk lines on the display.
Currency:
Shows the defined currency.
Dir.No.:
Shows the directory number of the desired
extension/trunk line.
Name:
Shows the name of the extension or trunk line.
Pulses:
Shows the accumulated pulses for the desired
extension/trunk line since the last reset.
Cost:
Shows the accumulated cost for the desired
extension/trunk line since the last reset.
Cost/Pulse:
Shows the actual price per pulse.
Total:
Shows the accumulated pulses and costs of all the
extensions/trunk lines on the printout.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
49
CALL METERING
INTEGRATED
SYSTEM CHECK
To avoid a loss of the counter values during reconfigurations
of the system, an integrated system check offers you the
opportunity to read out all the counters which were not reset
before the reconfiguration. To initiate the system check you
need a special class of service (please ask your system
administrator if this feature is available on your phone).
Dial
(Same procedure as used for reading out accumulated costs).
22 Nov 13:44
+15°
OWN COSTS:
2400ATS
other
check
check
Press to initiate a system check (see display)
When a fault is found the following information
will be shown:
22 Nov 13:44
+15°
CALLER RECORD FAULTY
display
display
50
return
return
Press to display the fault records (see display)
The display shows the first fault record in the system.
The display information includes the extension numbers
which have been deleted during the reconfiguration and the
related costs for these extensions.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
CALL METERING
22 Nov 14:44
+15°
202
ATS
5700.00
next
cost/pulse
next
cost/pulse
reset
return
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
reset
COSTS
return
Press to step through the faulty records
(see display)
Press to toggle between the indication in pulses
or costs (see display)
Press to reset the faulty record (see display)
In this case no print out will be initiated to the
connected printer.
Press to return to previous menu (see display)
51
GROUP FACILITIES
GROUP FACILITIES
GENERAL
KEY-SYSTEM
Answer an external
call
External line
Make an external call
External line
When you are working together in a team the following
group facilities can be very useful. You can page your
colleagues, give them telephone attendance or pick up their
incoming calls.
With this function, all (or selected) external lines are
represented by pre-programmed keys on all phones. For each
external line, a function key has to be programmed. Which
means that you are able to monitor the state of traffic for
every programmed external line (e.g. free, busy). You can also
establish an external call by pressing the external line key.
To answer an external call, just press the flashing key.
(Depending on the programming of the system, an incoming
external call will be announced with a flashing line-key and a
ringing signal).
Press (pre-programmed)
Speech connection with the caller.
To initiate an external call, just press the external line key.
The external line will be seized automatically.
Press a free line-key (pre-programmed)
Dial the desired number
If you make external calls in this way, you do not have to
dial the digit(s) for external call access first.
52
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
GROUP FACILITIES
SUPERVISION /
TELEPHONE
ATTENDANCE
A function-key can also be programmed for supervision and
handling calls for a group of extensions. If a supervision/
attendance-key is programmed on your telephone, you are
able to call the other group-members or answer incoming
calls for the group by pressing the key and monitor the
activity of other extensions (free, busy, called).
Traffic situation
Michael
Ongoing conversation (lamp is on)
Michael
Free extension (lamp is off)
Michael
The extension is called (flashing lamp)
Pick-up calls for the
group
Michael
Your colleague’s extension is indicated on your phone by a
pre-programmed key.
Press to answer the calls directly
(pre-programmed)
A flashing lamp beside the key indicates an incoming call.
Call a group-member
Michael
Press to make the calls directly
(pre-programmed)
Note: If the key is flashing, you will automatically pick-up your
colleague’s ongoing call.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
53
GROUP FACILITIES
GROUP CALL
PICK UP
In a Pick up group, any member can answer any individual
call to group members. You answer a call to the group by
dialling a special answering number. Please ask your system
administrator for the configured number.
Dial the group call pick up code
LOUDSPEAKER
PAGING
Paging
Press (pre-programmed)
All extensions in a group are called.
Paging
Press again and hold the key (pre-programmed)
Give the voice message and then release the key.
Now you can wait for answer, or terminate. If you do not
get an answer within 30 seconds, the paging function will be
terminated automatically.
Answer paging
Paging
54
You can page all extensions in a group and give a voice
message.
A short signal and a flashing ”Paging“-key will inform you
when a loudspeaker paging is received.
Press (pre-programmed)
An internal call is established with the paging party.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
GROUP FACILITIES
GROUP HUNTING
Your telephone can be included in one or several hunt groups.
In a hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an
extension number, an operator console or a fictive number.
Please ask your system administrator if you require this function.
Note: The number of cordless extensions in a hunt group are
limited to eight (including tandem configurations).
Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be
changed to suit your needs. If all members of the hunt group
are busy, an incoming call is presented with a special ringing
signal to line 2. If no one answers this call before the programmed time, the call is forwarded to the programmed
answering position (e.g. operator).
Note: If all members in a hunt group are busy, the call-back or
intrusion functions are not available, however the camp-on
function can still be used.
Log in
Before you can answer group hunting calls, you must log in.
To log in to one hunt group:
Dial
Dial the hunt group code and press
Please ask your system administrator for the configured number.
To log in to all hunt groups:
Dial
Press
Answer calls
Answer group hunting calls in the normal way.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
55
GROUP FACILITIES
GROUP HUNTING
(continued)
To log out from one hunt group:
Log out
Dial
Dial the hunt group code and press
Please ask your system administrator for the configured number.
Note: If you are logged in to more than one huntgroup and log
out from one of them, the display will show the following text:
22 Nov 13:44
+15°
LOGGED OUT FROM AT LEAST ONE PBX GROUP
directory
redial
prog
To log out from all hunt groups:
Dial
Press
COMMON BELL
The common bell facility allows all extensions of the system
(operator included) to pick up the call from an extension
that has been predefined as a common bell extension.
Dial the common bell pick up code
Please ask your system administrator for the common bell pick
up code. You will immediately be connected with the calling
party. If two or more extensions simultaneously attempt to
answer a call from the common bell extension, only the first
extension will pick it up. The other extensions will receive the
”number unobtainable” tone and their displays will show the
message ”No call waiting at common bell”. This will also
happen if you dial the common bell pick up code and there are
no calls waiting at the common bell extension.
Note: You can also program the common bell code on a function key.
56
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OTHER USEFUL FACILITIES
OTHER USEFUL
FACILITIES GENERAL
By using these facilities your productivity will be increased,
e.g. you can set reminders for important meetings, place the
costs for external calls on separate accounts, listen to music
via the loudspeaker and much more...
The phone can be set to remind you at any time within
the next 24 hours (multiple settings are allowed).
REMINDER
Dial
Dial reminder time
(00-23) hour + (00-59) minute. Example: 1430.
15 Sep 10:35
+15°
REMINDER TIME
activate
clear
1430
Note: If you receive busy tone, your extension does not have the
authority to set a reminder.
Press to delete the latest entered digit.
activate
Press to activate (see display)
Press to finish programming
When the reminder time is reached, your phone rings
with recall signal.
Cancel reminder
Dial to cancel all settings
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
57
OTHER USEFUL FACILITIES
ACCOUNT NUMBER
You can place the costs for external calls on a selected
account number (up to 15 digits).
Enter account number
before the call
Dial
Enter account number and press
Internal dial tone. Make the external call.
Enter account number
during the call
Account number
If your telephone has a pre-programmed account numberkey, you can also enter an account number during a call.
Press (pre-programmed)
Enter account number and press
BACKGROUND
MUSIC
Background music
You can listen to background music over the loudspeaker on
your phone by pressing a pre-programmed Music key, or by
entering the number for the music channel. Please ask your
system administrator for the configured number.
Press to activate the music (pre-programmed)
The music automatically switches off when you make or
receive calls and switches on again when the call is finished.
Press to cancel the music
Note: You can adjust the volume, see section ”Audible adjustments”.
58
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OTHER USEFUL FACILITIES
INTERCOM LINE
A two-way direct call function between two extensions, for
instance in executive-secretary communication.
Intercom to Secretary
Press to establish an intercom call
(pre-programmed)
Press to cancel the intercom call
TANDEM
CONFIGURATION
The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is
defined as the ”Primary” and the other one as the ”Secondary”.
This function enhances the communication for users that, for
example, have a wired phone on their desk (the ”primary telephone”) and need to be mobile within their company’s building with their own portable (the ”secondary telephone”).
Basically the tandem configuration works as follows:
To activate the
tandem configuration
Secondary on/off
Press (pre-programmed)
or
Dial to log on the secondary telephone
10 May 14:10
+15°
SECOND USER LOGGED ON
directory
redial
prog
For incoming calls:
• Both telephones are treated as 1 single extension.
For outgoing calls:
• Both telephones are treated as 2 separate extensions.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
59
OTHER USEFUL FACILITIES
TANDEM
CONFIGURATION
(continued)
To deactivate the
tandem configuration
Secondary on/off
Press (pre-programmed)
or
Dial to log off the secondary telephone
For incoming calls:
• The ”secondary” telephone cannot be called and the ”primary”
telephone works as a normal ”stand-alone” telephone.
For outgoing calls:
• Both telephones are treated as 2 separate extensions.
Transferring a call
between the members
of a tandem unit
Inquiry
Transfer
AUTOMATED
ATTENDANT
Press and dial own directory number
Press
The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible
options they can choose. Voice instructions lead the callers
step by step to the desired destination.
Dial the Automated Attendant directory number
Please ask your system administrator for the Automated
Attendant directory number.
60
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OTHER USEFUL FACILITIES
NIGHT SWITCHING
Night
DIRECT INWARD
SYSTEM ACCESS
(DISA)
If you want this facility, please ask your system administrator.
This function is used for directing all incoming calls to one
extension (answering position), e.g. when the office is closed.
Press to activate or deactivate (pre-programmed)
When the lamp lights, night switch is active. When the lights
extinguishes, night switch is passive.
If you are working externally and you have the need to make
business calls, call your company and use the company PBX
to make an external call to the desired party. You just pay the
costs for the phone call to your company. The other costs
will automatically be placed on your extension number or on
a special project.
Note: To activate this function, you have to change the default
password from “0000” to a personal one. Which code to use and
how to change it, see section ”Select password”.
You can also divert calls from your office extension to your
external position, see section “Call forwarding”.
During the procedure you will be prompted for your password.
See last page for a card to remember these specific numbers.
Dial the public number of your company
followed by the DISA number
Ask the system administrator for the defined DISA number.
Dial the external number
or
Use the external diversion function
Procedure, see section “Call forwarding”.
Note: If you program a new diversion address, remember to reset it when you return to your office.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
61
OTHER USEFUL FACILITIES
DOORPHONE
The doorphone is used to monitor the admission to your
company, i.e you can open the doorlock from your phone.
Answering doorphone calls
Line 1
Opening of the
doorlock
Inquiry
Press the flashing line key
You will be in speech connection with the calling party.
After you have answered the doorphone, you can open the
door making an inquiry to the door-opener’s directory number.
Press
Dial the door-opener´s directory number
Please ask your system administrator for the number.
Note: You can also program the door-opener’s directory number
as a common abbreviated number or a function key.
IMMEDIATE ANSWER
It is possible to get automatic hands-free answering on
internal calls without pressing the line key. If you require
this facility, please ask your system administrator.
Immediate answer
Press the immediate answer key (pre-programmed)
Incoming calls will be indicated by one muted ringing
signal, the On/Off lamp lights and the call comes straight
in through the loudspeaker.
Note: To accept a transferred external call you must first
press the Transfer key.
Cancel immediate
answer
Immediate answer
62
Press the immediate answer key (pre-programmed)
The lamp extinguishes.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OTHER USEFUL FACILITIES
NETWORKING
Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network
(WAN). Ask your system administrator about details regarding
networking.
IP CALLS
IP calls are internal calls sent via an internal data network
(LAN or WAN) and the transfer of data and voice is made on
the same line. If you are connected to an internal data network
the IP connection is made automatically. To minimise the
traffic on the network the speech quality is decreased.
If the speech quality is not acceptable you can disconnect the
IP call and switch to a non-IP call (alternative network). The
switch from the IP net to the non-IP net is made during the
call, so the call does not have to be disconnected.
If you want to switch to a non-IP net during the call:
Inquiry
Press
Dial
During the procedure the other party is put on hold. When
the procedure is ready you will receive a special ringing tone
and the call is resumed in the non-IP net.
15 Sep 10:35
+15°
SPEECH PATH REPLACEMENT
Note: A switch to a non-IP call can only be performed if the
original call is an IP call, otherwise you will receive a blocking
tone.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
63
SECURITY
SECURITY
GENERAL
You can block your extension in order to prevent
unauthorized use of your telephone, e.g if your external calls
are placed on a specific account number.
BLOCK EXTENSION
Dial to block your extension
Verification tone.
Press to finish the procedure
Un-block extension
Dial
Dial your password and press to re-open
Verification tone. Your extension is open for use.
Press to finish the procedure
SELECT
PASSWORD
You can use your four-digit password for blocking your
phone from unauthorized use, or for making external calls
from any blocked extension.
Dial to select a new password
Dial your present password and press
The default password is “0000”.
Dial your new password and press
Verification tone.
15 Sep 10:35
+15°
#*72*----*4321#
Press to finish the procedure
64
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
SECURITY
BYPASS BLOCKED
EXTENSION
In order to make a call, you can temporarily bypass a
blocked extension.
Bypass own extension
Dial
Dial your password and press
Dial tone. You can make one call from your extension.
Bypass another
extension
This makes it possible to make a call on another, blocked
extension, by using your password.
Dial
Dial your password and press
Dial your extension number and press
Dial tone. You can make one call from the blocked extension.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
65
LEAST COST ROUTING
LEAST COST
ROUTING
GENERAL
LEAST COST
ROUTING
Least Cost Routing (LCR) automatically selects the cheapest
way to establish the connection to the desired external
number. Please ask your system administrator if this function
is installed in your system.
If the extension has been configured to use LCR, each
external call will be analysed and the cheapest way will be
selected.
Use least cost routing
Dial the digit(s) for external call access and the
external number
The usual way of making an outgoing external call.
Calling least cost
routing
If LCR has been installed in your system, but your extension
is not configured to use it automatically, you also have the
opportunity to get the cheapest connection by dialling the
LCR code before you dial an external number.
Dial the LCR code
Please ask your system administrator for the LCR code.
Dial the digit(s) for external call access and the
external number
Note: You can also program the LCR code on a function key.
66
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
ISDN FACILITIES
ISDN FACILITIES
GENERAL
NUMBER
IDENTIFICATION
This chapter is only relevant when your system is connected to
a digital trunk line (ISDN-trunk line). It provides a general
view of all the (supplementary) services available from the public net which are supported by the system. The services from
the public net differ from market to market. Please ask your
system administrator which features are available.
The main difference compared to the analogue public net
is the number identification between the connected parties.
14 Nov 09:40
+15°
431811005446
save
SPEECH
cost-on
When you establish an outgoing external call, the public
number of your system and your extension number will be sent
to the caller. If the number of the answering party is different
from the dialled one (for example, after a diversion), you will
also be informed about the answering party´s number.
When you answer an incoming external call on your phone
(or from another phone), you will see the caller´s number on
the display. Your public number will be sent to the caller.
NUMBER SECRECY
By pressing a pre-programmed ”number secrecy” key you
can choose not to show your complete number (public +
extension number) to the connected party.
14 Nov 09:40
+15°
DISPLAY RESTRICTED
save
Number secrecy
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
SPEECH
cost-on
Press a pre-programmed key to suppress
your complete number to the public net
The lamp beside the key shows a steady light and the
function remains activated until the key is pressed again.
67
ISDN FACILITIES
ANSWER AN
INCOMING CALL
FROM AN ISDN-LINE
A ring signal and a flashing lamp indicates an incoming call,
answer the call in the normal way. One of the following four
cases will occur.
The public net provides the number of the caller.
Example 1 :
Mr. Plattner with public number
0043 181100 4736 is calling.
09 Nov 14:40
directory
+15°
431811004736
redial
CALLING
prog
The caller has activated ”number secrecy”.
(The calling number will be suppressed.)
Example 2 :
09 Nov 14:40
+15°
DISPLAY RESTRICTED
directory
redial
CALLING
prog
The public net cannot provide the calling number, in this
case the normal number of the external line will be shown.
Example 3 :
09 Nov 14:40
EXTERNAL
directory
+15°
701
redial
CALLING
prog
The calling number has been diverted in the public net, the
calling and the diverting number will be shown.
Example 4 :
43181188
directory
68
431811004736
redial
CALLING
prog
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
ISDN FACILITIES
MAKE AN
EXTERNAL CALL
ON AN ISDN-LINE
Establish an external call in the normal way.
If the called party is also connected to a digital trunk line,
your public number is shown on the called party´s display.
If the connected party number differs from the dialled one
(for example : diversion or pick up from another extension),
your display shows the new number.
Called Party number 0043 181100 Extension 4736
Example :
14 Nov 09:40
+15°
000431811004736
save
FREE
The desired extension 4736 will be answered by
extension 5446.
14 Nov 09:40
+15°
000431811005446
save
SPEECH
cost-on
When the connected party has activated ”number secrecy”
(number suppression), your display shows the following
information.
14 Nov 09:40
+15°
DISPLAY RESTRICTED
save
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
SPEECH
cost-on
69
ISDN FACILITIES
MALICIOUS CALL
IDENTIFICATION
If you are disturbed by malicious external incoming calls,
you can request a number tracing from the network provider.
If you cannot see the number of the caller or connected
party (because of an activated number suppression), you have
the possibility to register the number in the public network
during the call.
Malicious call id.
Press to register the connected number
(pre-programmed)
or
Dial to register the connected number
If the function is accepted in the public net, your display
shows the following information.
14 Nov 09:40
+15°
DISPLAY
RESTRICTED
MCID ACCEPTED
SPEECH
save
If you cannot identify the connected party, your display
shows the following information.
14 Nov 09:40
+15°
DISPLAY
RESTRICTED
MCID REJECTED
SPEECH
save
After 3 seconds the display will return to the previous
display.
70
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
ISDN FACILITIES
ISDN CALLER LIST
This function will insure that you will not miss any incoming
calls, by storing unanswered ISDN calls on your telephone,
e.g. if you do not answer or your telephone is busy.
Via your telephone you can:
•
•
•
•
•
See the number of unanswered calls
Call the stored numbers in the caller list
Scroll through the caller list
See the time and date of the arrived calls
Erase calls from the list
The number of calls in the list are indicated on your display,
e.g. ”10 CALLS” indicates that 10 calls are stored in the list.
15 Sep 10:35
+15°
ANDERSEN ANDREAS
directory
list
200
redial
10 CALLS
prog
To see the first entry in the caller list:
Retrieve calls
list
Press (see display)
The display shows the following information,
e.g. ”CALL 1/10” indicates the first of the 10 stored calls in
the list.
15 Sep 10:35
+15°
431811005446
call
next
time
CALL
1/10
erase
Note: If you do not react within 30 seconds the display is
returned to idle state. If you want to leave the function before
the timeout, press the ”Clear”-key.
next
Press to scroll through the list (see display)
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
71
ISDN FACILITIES
ISDN CALLER LIST
(continued)
call
Press to call the selected number (see display)
When the call is successful, the number is automatically
removed from the caller list. The system automatically adds
the digit(s) for external call access.
Note: If digit(s) for external call access has not been defined for
your caller list, contact your system administrator.
Show date, time and
call attempts of the
selected call
time
When you are retrieving calls from your caller list.
Press to see the date and time of the selected call
(see display)
You will see when call was received and how many times the
same call came in.
15 Sep 10:35
+15°
CALL RECEIVED ON: 09 FEB 08:22
12x
return
return
Erase calls from the
caller list
erase
Press to return to the previous display (see display)
When you are retrieving calls from your caller list.
Press to erase the selected call (see display)
The call is erased from the list and the next call is displayed.
The display will inform you if there are no more calls in the list.
Note: If you do not react within 5 seconds the display is
returned to idle state. If you want to leave the function before
the timeout, press the ”Clear”-key.
72
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OPTIONAL EQUIPMENT
OPTIONAL
EQUIPMENT
GENERAL
EXPANSION
KEY PANEL
This chapter describes optional features that can be used
together with your BusinessPhone telephone.
Each key panel offers 17 additional keys for storing of your
most frequently used telephone numbers and functions, and
for supervising extensions.
Your telephone can be expanded with up to four key panels.
Note: If one or two key panels are used, the optional key panel
DBY 409 01 may be used. However, if three or four key panels
are used, all optional key panels must be of type DBY 409 02.
OPTION UNIT
The Option unit DBY 410 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following
devices can be installed via the Option unit:
• Tape recorder
• Extra bell or busy indication outside your door
• Enhanced headset functionality or a conference unit
Note: Regarding the headset functions see previous section.
• PC sound card
• Second handset
Note: For people with impaired hearing the Option unit offers
the possibility to amplify the receiving volume in the handset
and headset.
EXTRA HANDSET
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
Useful for involving a second person in your conversation,
for talking or just listening.
73
OPTIONAL EQUIPMENT
TAPE RECORDER
When a recording of the telephone conversation is needed,
for evidence purposes, a tape recorder can be connected.
HEADSET
The following headset functions are available.
Note: To use the headset functions your telephone has to be
equipped with option unit DBY 410 02. How to install the
option unit, see separate installation instructions provided with
the option unit.
Activate/Deactivate
the headset
Headset
Press the headset key to activate/deactivate the
headset (pre-programmed)
See section ”Description”. All calls can be handled via the
headset.
Answer calls
Line 1
Press the flashing line key to answer
Press to terminate a headset call
Make calls
Dial the number
Press to terminate the call
Headset to handset
Lift the handset
74
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
OPTIONAL EQUIPMENT
Handset to headset
Headset
Press the headset key (pre-programmed)
Headset with
group listening
Press to toggle between headset with or without
group listening
Headset to handsfree
Press
Headset
Press the headset key (pre-programmed)
Handsfree to headset
Headset
CONFERENCE UNIT
ALARM
INTERFACE UNIT
Press the headset key (pre-programmed)
For conferences with many participants, the conference unit
enhances the speech quality. It provides full duplex and high
quality conversation possibilities.
This plug-in module is fitted into the bottom of the telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a predefined extension. A special circuit layout provides maximum
functional security.
To a telephone fitted with an alarm interface unit you can
connect devices such as bathroom alarms for hotel rooms,
emergency alarms for hospitals, bank security alarms and
supervision of machines.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
75
PROGRAMMING
PROGRAMMING
GENERAL
If you require frequent use of certain functions, you may program
them on the keys A-N on the telephone and A-Q on the
key-panel. When you want to use the function, just press the key.
How to program a function on key A.
PROGRAMMING
Note: Some functions can also be programmed as individual
abbreviated numbers, see section “Abbreviated numbers”.
prog
Press (see display)
key
Press (see display)
Press the desired programmable key
change
forward
enter
Press (see display)
Select function code (see display)
See section ”Function codes and required data”.
Press (see display)
Enter associated number
See section ”Function codes and required data”.
store
Press (see display)
Continue with section ”select ringing character”
or
Press to finish programming
After approximately 10 seconds, the function key is active
Note: The dual-function keys allow programmed functions and short
numbers to be combined on the same keys. Remove the transparent
cover in order to write the name beside the key. Put the name referring
to the programmed function in the field above the line to indicate that
it is the primary function. If a function is already programmed on the
key, this will be displayed when you start programming.
76
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
PROGRAMMING
Select ringing character
Select ringing character (0-4)
See section ”Function codes and required data”.
enter
Press (see display)
Press to finish programming
After approximately 10 seconds, the function key is active.
Program supervision of extension 204 on key A, with ringing
character 1. For available function codes, see section
”Function codes and required data”.
Example :
prog
Press (see display)
key
Press (see display)
Press the desired programmable key
change
forward
enter
Press (see display)
Press until supervision is shown (see display)
Press (see display)
Enter extension number
store
Press (see display)
Press to select ringing character
enter
Press (see display)
Press to finish programming
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
77
PROGRAMMING
FUNCTION CODES
AND REQUIRED DATA
Programming
name
Function
name
Function
code
Associated
number
Ringing
character
NAMECALL
Dial-by-name
Camp-on
Automatic callback
Answer calls, another extension
Radio paging
Intrusion
External line
Supervision/Telephone attendance
Intercom line
Loudspeaker paging
Common mailbox
Supervision secondary
R-key
Free on 2nd access
Conference
Immediate answer
Account number
Operator hold
External voice mail
Hold
Transfer
Save/Redial
Read &
* Enter key
Number secrecy
Malicious call identification
Tandem configuration
Conversation recording
10
11
11
11
11
11
12
13
14
15
18
19
25
26
27
28
30
33
34
35
36
37
38
39
40
41
43
45
Extension number
4
5
6
7
8
Directory number of line
Extension number
Extension number
Number of group (0–7)
Common mailbox no.
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
0–4
0–4
0–4
—
—
0–4
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
—
SUFFIX DIGIT
EXTERNAL LINE
SUPERVISION
DEDIC. LINE
VOICE PAGING
COMM. MAILBOX
SUPERV. SLAVE
R-KEY
BUSY LINE 2
CONFERENCE
IMMED. ANSWER
ACCOUNT CODE
OPERATOR HOLD
EXT. VOICE M.
HOLD
TRANSFER
SAVE
READ &
*—
NUMB SECRECY
MALICIOUS-ID
LOG ON/OFF SLV
CONV. RECORD
* Function cannot be programmed via individual programming.
Ringing character:
0 =No ringing.
1 =Ringing.
2 =Delayed ringing (after 10 seconds).
3 =One single ringing signal (muted signal).
4 =One delayed ringing signal (after 10 seconds. Muted signal).
Note: Accessible functions, depends on the programming of the system.
78
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DISPLAY INFO
DISPLAY INFO
GENERAL
The display assist your actions on the phone with step-bystep instructions.
When your phone is idle, the upper line shows general
information. The mid line shows your name and extension
number. The lower line presents lead texts for the menu keys.
DISPLAY INFO
15 Sep 10:35
+15°
ANDERSEN ANDREAS
directory
200
redial
prog
During an internal call or an incoming external call the lower
line shows the other party’s name, extension number and status.
15 Sep 10:35
BURNES BOBBY
Status information
BLOCKED
BUSY
CALLING
CONFERENCE
CONGEST
DISPLAY RESTRICTED
FREE
FREE L2
INCOMPLETE
INTRUSION
+15°
201
SPEECH
Status information during internal calls:
The called number is blocked.
The called extension is busy.
Incoming call.
Conference.
Congestion in the system.
ISDN call, ”number secrecy” is activated on
the called/calling extension.
The called extension is free.
The called extension is free on line 2.
The number was incomplete.
Intrusion.
NOT ALLOWED TO
PICK UP FROM COB
Not allowed to pick up incoming calls from the common bell.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
79
DISPLAY INFO
DISPLAY INFO
(continued)
PARKED
PARKED CALL
RECALL
SPEECH
UNAVAILABLE
UNKNOWN
WAIT
&
%
+15°^
80
The called extension has parked the call.
A call is parked.
Recall from an individually parked call.
Speech mode.
The dialled number is unavailable.
Number unknown.
Camp on mode.
The called extension has text info stored.
The called extension has voice info stored.
Indicates outside temperature and tendency
(up or down) if your telephone system is equipped with
optional temperature sensor.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
VISIBLE SIGNALS
VISIBLE SIGNALS
GENERAL
The key lamps on your telephone indicates with different
signals the traffic state of the ongoing call or function.
LAMP INDICATIONS
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
Extinguished lamp
The function is not active.
Steady light
The function is active.
Slowly flashing lamp
The line (or function) is
put on hold.
Rapidly flashing lamp
An incoming call or
message waiting.
Light with short breaks
Ongoing call.
81
AUDIBLE ADJUSTMENTS
AUDIBLE
ADJUSTMENTS
GENERAL
HANDSET AND
LOUDSPEAKER
VOLUME
In order to satisfy your personal needs, the BusinessPhone
250 / BusinessPhone 50 system is equipped with many
options to set and adjust a personal volume and ringing
signal.
Use the volume keys. You can set different volume
levels for internal and external calls and for back
ground music. During a call, adjust handset listening
volume in handset mode. Adjust loudspeaker volume
in monitor mode or during background music.
Press to change the volume
RINGING SIGNAL
prog
By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters).
Press (see display)
15 Sep 10:35
+15°
PHONE PROGRAMMING
key
short-no.
ringing
82
diversion
ringing
Press (see display)
Now you can select ringing type, volume or character.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
AUDIBLE ADJUSTMENTS
Select type 1 if you want the set ringing volume at a constant
level, select type 2 if you want gradually increasing volume
when the phone rings.
Ringing type
type
Press (see display)
You will hear the selected type.
next
Press to change (see display)
Press to finish the procedure
Note: When type 2 is selected, the programming of the ringing
volume is not applicable.
Ringing volume
volume
lower
Press (see display)
You will hear the selected volume
(0...lowest volume, 9...highest).
Press lower or higher to change the level (see display)
Press to finish the procedure
Note: This programming is not applicable when you have selected ringing type 2.
Ringing character
character
Press (see display)
You will hear the selected character.
next
Press to change (see display)
Press to finish the procedure
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
83
AUDIBLE ADJUSTMENTS
MELODY
PROGRAMMING
If you want a personal melody when your telephone rings, this
can be programmed for internal-, external- or call-back calls.
Note: This function requires a certain release number of your
telephone (for the Executive telephone it is R9B or higher, see
under side of your phone). If you can enter “Melody mode” your
telephone supports this function.
Melody mode
Press and hold to enter melody mode
Melody Mode
Enter programming mode to program a melody
or
Press to exit melody mode
Programming mode
2nd
Press to enter programming mode
Program Melody
Select the call type you want to program
84
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
AUDIBLE ADJUSTMENTS
Line 1
Press for internal calls
or
Line 2
Press for external calls
or
Inquiry
Press for call-back calls
Select programming mode options to control the
melody
Programming mode
options
Insert notes
Press to insert notes
1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d
Note: If you press and hold a key you make a long tone (shown
with a capital letter e.g. D).
Change the pitch steps
Press to change
Press once for sharp pitch, twice for flat pitch and three
times to get the normal pitch.
Insert a pause
Press to insert a short pause
Hold the key to get a long pause.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
85
AUDIBLE ADJUSTMENTS
MELODY
PROGRAMMING
(continued)
Change the octave
Press to get a higher or lower octave for the note
you have inserted
It is higher when a plus sign is added beside the note.
Scroll within the melody
Press to move the cursor within the melody
Hold the key to move to the beginning or the end.
Erase note or melody
Press to erase the note to the left of the cursor
Press and hold to erase the whole melody.
Store the melody
Line or inquiry
Press the flashing line key
Exit program mode
2nd
86
Press to exit program mode
You enter melody mode. How to exit melody mode, see
section “Melody mode”.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
TONES AND SIGNALS
Tones are audible in the handset. Ringing signals are emitted
from the phone. You can adjust the tones and signals on
your phone. See section ”Audible adjustments”.
TONES AND SIGNALS
Dial tone
(System ready to accept digits)
Special dial tone
I
I
I
I
I
I
I
I
I
I
I
(System ready to accept digits,
active diversion on telephone)
-repeated after 4 s
Ringing tone
(Ringing signal to called party)
Special ringing tone
I
I
I
-repeated after 4 s
(Ringing signal to line 2)
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible
or vacant)
Blocking tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered
function is accessed)
Intrusion tone
(Sent to all parties during
intrusion)
Conference tone
-repeated after 15 s
(Sent to all participants in a
conference)
Internal ringing signal
-repeated after 4 s
External ringing signal
-repeated after 4 s
Automatic call-back signal
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
87
WRITE TEXT
WRITE TEXT
GENERAL
It is necessary to write text, e.g. when you are typing absent
information, sending a text message or searching the
integrated telephone directory.
Use the keypad to write text, e.g. when you are sending
a text message. You have selected text mode.
WRITE TEXT
ABC
DEF
Select characters by pressing digits repeatedly.
Example :
Press a digit
1 time
result
2 times
result
3 times
result
4 times
result
J
K
L
5
Note: Key ”1” is reserved for national characters.
Press to enter the character
Moves cursor to next position. Use also for space.
Backspace to erase incorrect entry.
Example :
This sequence gives the word IN_
Note: You can also write the following characters: ? - . , ! : / # *
Press repeatedly
88
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
GLOSSARY
GLOSSARY
ABBREVIATED NUMBER
DIALLING
Initiating a call to a pre-programmed number by dialling a code or pressing a key.
Short numbers can be: 1. Common, which means that all extensions can use them.
2. Individual, which means that they are programmed and used by each extension separately
(82 numbers). See section ”Abbreviated numbers”.
ACCOUNT NUMBER
To place costs for external calls on a selected account number (up to 15 digits).
See section ”Other useful facilities”.
AUTOMATED ATTENDANT
A facility which sends voice instructions to internal and external callers, providing all
options which can be chosen. Voice instructions lead the caller to the desired
destination. See section ”Other useful facilities”.
CALL-BACK
An indication to a busy extension, to inform the person that you want to speak to
him/her. See sections ”Internal messages” and ”Outgoing calls”.
CAMP ON
To place (queue) a call to a busy extension. See section ”Outgoing calls”.
COUNTER
The counter keeps track of the time and cost of your calls. See section ”Call metering”.
DIAL-BY-NAME
Initiation of a call by operating a single key. Internal numbers (or common abbreviated
numbers) can be stored on each extension. See section ”Abbreviated numbers”.
DIRECTORY NUMBER
Numbers with 1-8 digits which are assigned to extensions or external lines or as
common abbreviated numbers.
DIRECT INWARD
SYSTEM ACCESS (DISA)
If you are working externally, the DISA function enables you to make external calls
(long distance) via the company PBX. You only pay for the call to your company.
See section ”Other useful facilities”.
DIVERSION
Incoming calls to an extension are diverted to another directory number
(extension, common abbreviated number or the operator). There are three possibilities:
1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply,
which means that a call is forwarded if it is not answered within a certain time. 3. On
busy, which means that a call is forwarded if the extension is busy.
See section ”Call forwarding”.
DIVERSION BYPASS
This is useful for letting urgent calls through to an extension where diversion is active.
See section ”Call forwarding”.
EXTENSION
All telephones connected to the PBX have a unique internal number (up to 8 digits).
If your telephone is equipped with a display, you can see your number.
FUNCTION CODE
A digit code that corresponds to a specific function. See section ”Programming”.
HOLD
To park a call. See section ”During calls”.
INFORMATION
Internal callers are informed about absence and time of return.
External callers are diverted to the operator, where the same information is available.
Information can be of three kinds: 1. Pre-programmed text information. 2. Text information (only to display phones). 3. Voice information.
INTERCOM LINE
A two-way direct call function between two extensions, for instance an
executive-secretary communication. See section ”Other useful facilities”.
INTRUSION
To intrude on an ongoing call when a requested extension is busy.
See section ”Outgoing calls”.
(continued)
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
89
GLOSSARY
GLOSSARY
(continued)
IP CALL
Internal call sent via an internal data network (LAN or WAN).
ISDN
Integrated Services Digital Network. Provides your system with supplementary services
from the public net. See section ”ISDN facilities”.
LEAST COST ROUTING
A function that automatically selects the cheapest way to connect your external call
(not necessarily the shortest distance). See section ”Least cost routing”.
LOUDSPEAKER PAGING
All members of an extension group are ”paged”, i.e. receive a short, sharp
tone on the loudspeaker followed by a voice message from the sender.
See section ”Group facilities”.
MAILBOX
The mailbox system controls the messages that are left for or sent by you when you are
absent. See section ”Mailbox system”.
MESSAGE
A message can be sent to any extension. This is useful when you receive the busy tone
or get no answer. There are three kinds of message: 1.”Call me” message. 2. Text message
(only to a display phone). 3. Voice message. See section ”Internal messages”.
METERING
Outgoing external calls can be metered on individual call meters or specified
account numbers. See section ”Call metering”.
MUTE
To switch the microphone temporarily off. See section ”During calls”.
NIGHT SWITCHING
Used for directing all incoming calls to one extension (answering position), for example
when the office is closed. See section ”Other useful facilities”.
PASSWORD
A four-digit code needed to e.g. block your extension and retrieve messages from the
mailbox system. You can set your own password. See section ”Security”.
PBX
Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250).
PRE-DEFINED TEXT
Pre-programmed absent information. See section ”Information”.
THIRD PARTY
A third connection (person), which can be included in an ongoing two person
conversation. The connection can be internal or external. See section ”During calls”.
TIE LINE
An external line from the private network.
TRANSFER
During an internal or external ongoing call you can make an inquiry and then
transfer the call to another party (internal or external).
See section ”During calls” and ”Useful hints”.
TRUNK LINE
A trunk line is the same as an external line. Can be either digital or analogue.
90
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INSTALLATION
INSTALL STAND
INSTALL CABLES
4
2
4
4
1
1 Cable to handset
2 Cable to exchange
3 Space for personal directory
list(optional)
4 Wallmounting screw holes
Wall
mounting
handset
hook
3
You can put the cable to the handset in any of the two
notches underneath the telephone. The cable to the exchange
has to be plugged in ”LINE“.
Change cables
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
To remove a cable, push down the plug’s stop. Use a
screw-driver to unlock the stop.
91
INSTALLATION
PLACING THE
TELEPHONE
• Do not place your telephone on sensitive surfaces.
Use a non-slippery pad to protect your furniture from
possible damage.
• Do not place your telephone near sources of extreme
heat, e.g. near the radiator.
• Make sure that the line cable isn´t creased.
ADJUST TELEPHONE
Tiltable display
Adjustable angle
Press to
decrease angle
CLEANING THE
TELEPHONE
92
Pull to increase angle
Use a slightly moistened (not wet) cleaning-rag or an antistatic rag and wipe off the telephone carefully.
Do not use rough rags, solvents or aggressive cleaning fluids.
Any damages of the telephone, that are caused by nonobservance of these instructions, are not part of the liability
given by the manufacturer.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INSTALLATION
INSTALL KEYPANEL
24 V a.c. connection
when more than two
key panels are used.
Connection must be
to the first key panel
4
3
1
4
2
1 Connect cable
2 Attach key-panel unit
3 Secure with screws
4 Install stand
When connecting one or two optional key panels to your
telephone the DBY 409 01 key panel may be used. No external power cables are required for this key panel, as power is
supplied from your telephone.
However, if three or four key panels are to be connected,
then the DBY 409 02 optional key panel must be used for
all key panels connected to your telephone. Whereby, a
24 V a.c. power cable must be attached to the first key panel
connected to your telephone to provide power to all key panels.
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
93
USEFUL HINTS
CONNECTIONS
BETWEEN
EXTERNAL LINES
With your BusinessPhone PBX, you can establish an external
call diversion or a conference with more than one external
party or transfer an external call too another external
destination (e.g. a mobile phone). These features are very
useful for everyday business life.
Note: When these features are used, your BusinessPhone will
occupy at least two external lines.
However, there may be disadvantages in connecting to
several external lines. We would therefore like to draw your
attention to the following:
•
Please do not transfer external calls to an
external mailbox, to information systems or
to external parties before they have answered
•
Try to avoid diverting calls to third parties
before they have answered
•
Cancel your calls by pressing the ”Clear”-key
If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on
external lines can last a long time, which can be costly.
Moreover, such calls may occupy two of your system’s
external lines. You can restrict connections between the
external lines by re-programming your system.
Please ask your system administrator or contact our service
center for more information.
94
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
INDEX
Page
Abbreviated numbers ......................................39
Absent information.........................................24
Account number.............................................58
Adjust telephone.............................................92
Alarm interface unit........................................75
Answer a second call .........................................9
Answer an incoming call from an
ISDN-line.......................................................68
Answer calls ......................................................8
Audible adjustments .......................................82
Automated attendant ......................................60
Automatic call-back ........................................11
Background music ..........................................58
Block extension...............................................64
Busy extension ................................................12
Bypass blocked extension ................................65
Bypass call forwarding ....................................23
Call forwarding...............................................18
Call me message .............................................30
Call metering..................................................43
Call-back ........................................................11
Camp-on ........................................................12
Change information .......................................27
Check and store received messages..................32
Check sent messages .......................................30
Cleaning the telephone ...................................92
Common abbreviated numbers.......................39
Common bell .................................................56
Common hold ................................................17
Common mailbox system ...............................36
Conference .....................................................16
Conference unit..............................................75
Conversation recording...................................34
Cost indication ...............................................43
Cost of the last call .........................................44
Counter ..........................................................44
Description.......................................................5
Dial-by-name..................................................41
Dictaphone.....................................................33
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
Page
Direct Inward System Access (DISA)..............61
Directory ........................................................42
Display info ....................................................79
Diversion ........................................................18
Diversion information ....................................28
Doorlock ........................................................62
Doorphone .....................................................62
During calls ....................................................13
Enter information...........................................24
Expansion key panel .......................................73
External calls on an ISDN-line .......................69
Extra handset..................................................73
Fixed diversion................................................18
Follow me.......................................................22
Free on 2nd access ............................................9
Free text..........................................................26
Function codes and required data ...................78
Glossary..........................................................89
Group call pick up..........................................54
Group facilities ...............................................52
Group hunting ...............................................55
Group listening...............................................13
Handset and loudspeaker volume ...................82
Handset to handsfree ......................................13
Handsfree to handset ......................................13
Handsfree, incoming calls.................................8
Handsfree, outgoing calls................................10
Headset...........................................................74
Hold ...............................................................16
Immediate answer...........................................62
Incoming calls...................................................8
Individual abbreviated numbers......................39
Individual diversion ........................................20
Individual hold ...............................................16
Individual mailbox system ..............................35
Information ....................................................24
Inquiry ...........................................................14
Install cables ...................................................91
Install keypanel...............................................93
95
INDEX
Page
Install stand ....................................................91
Installation......................................................91
Integrated system check ..................................50
Integrated telephone directory ........................42
Intercom line ..................................................59
Internal messages ............................................29
Intrusion.........................................................12
IP calls ............................................................63
ISDN caller list...............................................71
ISDN facilities................................................67
Key panel..........................................................5
Key system......................................................52
Lamp indications ............................................81
Last external number redial.............................10
Least Cost Routing .........................................66
Leave information for another extension.........27
Loudspeaker paging ........................................54
Mailbox system...............................................35
Make an external call on an ISDN-line ..........69
Make calls.......................................................10
Malicious call identification............................70
Melody programming .....................................84
Messages .........................................................29
Music..............................................................58
Mute...............................................................14
Networking.....................................................63
Night switching ..............................................61
Number identification ....................................67
Number secrecy ..............................................67
Opening of the doorlock ................................62
Option unit ....................................................73
Optional equipment .......................................73
Other useful facilities......................................57
Outgoing calls ................................................10
Password .........................................................64
Personal greeting.............................................38
Placing the telephone......................................92
Pre-defined texts .............................................25
96
Page
Printout ..........................................................48
Printout contents ............................................49
Program fixed diversion address ......................19
Programming..................................................76
Read out cost counter for others.....................44
Read out your own cost counter .....................44
Receive info for diverted calls .........................28
Redial number ................................................11
Refer back.......................................................14
Reminder........................................................57
Reset counter ..................................................46
Returned messages ..........................................31
Ringing character............................................83
Ringing signal.................................................82
Ringing type ...................................................83
Ringing volume ..............................................83
Save external number......................................11
Second telephone............................................59
Security...........................................................64
Select password ...............................................64
Send message ..................................................29
Short numbers ................................................39
Supervision/telephone attendance...................53
System check ..................................................50
Tandem configuration ....................................59
Tape recorder ..................................................74
Text message ...................................................30
Tones and signals ............................................87
Transfer...........................................................15
Two telephones...............................................59
Un-block extension.........................................64
Useful hints ....................................................94
Visible signals .................................................81
Voice information ...........................................26
Voice message .................................................30
Volume ...........................................................82
When you receive busy tone ...........................12
Write text........................................................88
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
NOTES
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
97
NOTES
98
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
DBC213En_R4A_C.qxd
00-06-29
09.38
Sida 2 (1,1)
DISCLAIMER
QUICK REFERENCE GUIDE
ANSWER CALLS
These cards are used for DISA and to check messages.
TRANSFER
Answer:
or
Line1
QUICK REFERENCE CARD
Transfer a call:
Inquiry
(Call 3rd party)
Answer on another extension:
transfer or
(Call ringing extension)
(Before or after answer)
pick-up
MESSAGES
YOU GET BUSY TONE OR NO ANSWER
Automatic call-back:
Camp on:
Intrusion:
Cancel internal diversion:
Diversion
2´nd
Diversion
call-back
Follow me, re-direct from
answering extension:
camp-on
(Own no.)
(New no.)
intrusion
Cancel from answ. extension:
DURING CALLS
Bypass call forwarding:
Enter information (pre-text):
Ongoing conversation:
2´nd
absence pre-text
(Select in display) next-info
(Select ”info code” from list below)
Inquiry
(Call 3rd party)
Back to first party:
Press flashing key to connect:
(Enter ”completing info”)
Line 1
activate
Erase information:
CONFERENCE
Inquiry
(Call 3rd party)
conf
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
2´nd
or Line 2
Line 1
or Inquiry
Ongoing conversation:
Info
leave
INQUIRY
BusinessPhone 250 - Executive Telephone
BusinessPhone 50 - Executive Telephone
erase
info code
Time of return
Date of return
Lunch
Meeting
Vacation
Illness
1.
2.
3.
4.
5.
6.
Info
absence
completing info
hour (00-23) minute (00-59)
month (01-12) day (01-31)
back at, hour minute
back at, hour minute
back, month day
back, month day
Personal code
INFORMATION
Message system
Line 1
(Press flashing key to retake)
DISA Number
(Extension no.)
Group Listening:
Message system
Switch to handset:
REFER BACK
2
Message system
(Own no.)
Switch to handsfree:
Individual hold:
Ericsson Austria AG
Pottendorfer Strasse 25-27
A-1121 Vienna, Austria
Telephone: +43-1-81 100-5450
Telefax:
+43-1-81 100-5437
http://www.ericsson.at
(New no.)
Diversion
2´nd
Personal code
redial
DISA Number
Redial:
2´nd
Company number
save (Before you finish the call)
(Keep handset off hook)
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor
for incidental or consequential damages in connection with the furnishing,
performance or use of this material.
Diversion
Individual internal diversion:
Save external number:
(Lift handset when called back)
The information in this document is subject to alteration without prior notice.
2´nd
DISA Number
This document contains proprietary information which is protected by copyright. No
part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, or translated into another language, without
prior written consent of Ericsson Austria AG, Vienna, Austria.
Fixed diversion:
Last external number redial:
Company number
CALL FORWARDING
Airport
DISA and Message check:
Ericsson
Individual abbreviated number: 2´nd
DISA Number
Dial by name:
Copyright © 2000. Ericsson Austria AG. All rights reserved.
DISA and Message check:
Message
receive (Select options in display)
Personal code
call-back (Select type)
Check received messages:
Company number
(Abbreviated no.)
send
Personal code
(Extension no.)
(External no.)
Common abbreviated number:
USER’S GUIDE
send
Message
or
Company number
(Extension no.)
Message system
Direct message:
Normal calls:
DISA and Message check:
BUSINESSPHONE 250 / BUSINESSPHONE 50 – VERSION 5.0
EXECUTIVE TELEPHONE, DIALOG 3213
DISA and Message check:
MAKE CALLS
TUV
JKL
ABC
WXYZ
MNO
DEF
2nd
Message
Info
F
E
C
B
A
C
B
A
I
H
G
F
E
D
I
H
G
F
E
D
K
J
L
Q
P
O
Q
P
O
L
N
K
J
M
H
L
G
N
M
A
I
B
J
N
M
This is my opinion on the BusinessPhone 250 /
BusinessPhone 50 Executive Telephone User´s Guide,
article number EN/LZTBS 102 096 R4A:
IMPORTANT NUMBERS
Account number 1
Account number 2
Automated attendant
Background music number
Common bell
Common mailbox number
Direct inward system access (DISA)
Doorphone
External line number 1
External line number 2
Group call pick-up
Individual mailbox number
Least cost routing
Password
Tie line number 1
Tie line number 2
e
at
d qu
oo de d
G A Ba
TELEFAX FORM
Size and format:
Instructions:
Symbols and illustrations:
Description of functions:
Quick reference guide:
This is a part of EN/LZTBS 102 096 R4A. Subject to alteration without prior notice
GHI
We try to make this documentation as user-friendly as possible.
You can help us make it better, by returning this form with suggested improvements.
Fax the form to Ericsson Austria at +43-1-81 100-5437 or send an e-mail to:
businessphone.documentation@sea.ericsson.se
PQRS
K
Read &
Save/Redial
Line 1
Line 2
Conference
Inquiry
Diversion
Transfer
D
POST DIALLING DIGITS
C
Name ..................................................................................
Position ..............................................................................
Company ............................................................................
Address ..............................................................................
City ....................................................................................
Postcode .............................. Country..............................
Tel ......................................................................................
Answer calls on another extension
Automatic call-back
Call waiting
Camp-on
Intrusion
Radio paging
Fax ......................................................................................
IMPORTANT NUMBERS
I have found some errors/ I suggest these improvements:
Page
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
..........
..................................................................................
Please feel free to add pages if you need more space!
Common Abbreviated Numbers
Email ..................................................................................
ABBREVIATED NUMBERS
Function
Number
Function
Number
Sida 1 (1,1)
09.37
00-06-29
DBC213En_R4A_TF.qxd
Personal code
DISA Number
Personal code
Message system
Company number
Company number
Message system
DISA and Message check:
DISA and Message check:
DISA Number
Personal code
Message system
Personal code
DISA Number
11.34
Message system
Company number
Company number
00-02-08
DISA Number
DISA and Message check:
DISA and Message check:
213C_R3A
Sida 2 (2,1)
QUICK REFERENCE CARD
These cards are used for DISA and to check messages.
DBC213En_R4A_C.qxd
00-06-29
09.38
Sida 1 (1,1)
Project name
Account number
Account number
Special account numbers for business calls:
1
2
3
Communication is our business
Ericsson is the leading communications supplier, combining innovation
in mobility and Internet in creating the new era of mobile Internet.
Ericsson provides total solutions covering everything from systems and
applications to mobile phones and other communications tools. With
more than 100,000 employees in 140 countries, Ericsson simplifies
communications for customers all over the world.
Read more at http://www.ericsson.com/pressroom
Project name
Account number
Special account numbers for business calls:
1
2
3
4
Account number
Special account numbers for business calls:
Project name
This is a part of EN/LZTBS 102 096 R4A
Austria
Ericsson Austria AG
Pottendorfer Strasse 25-27
A-1121 Vienna, Austria
Telephone: +43-1-81 100-5450
Telefax:
+43-1-81 100-5437
http://www.ericsson.at
Australia
Ericsson Australia Pty Ltd.
Ericsson Business Systems
126-142 Trenerry Crescent
Abbotsford Vic 3067, Australia
Telephone, sales:
+61-13-1374
Service:
+61-1800-033-216
Telefax:
+61-9284-5776
http://www.ericsson.com.au/AU/
United Kingdom
Enterprise Distribution
Enterprise Networks and Datacomms
Telecommunications Centre
Ericsson Way, Burgess Hill
West Sussex RH15 9UB
Telephone: +44-(0)1444-234567
Telefax:
+44-(0)1444-874299
http://www.ericsson.co.uk
EN/LZTBS 102 096 R4A
© Ericsson Austria AG 2000
Printed on chlorine free paper. Printed guide: EN/LZTBS 102 1096 R4A
This is a part of EN/LZTBS 102 096 R4A
1
2
3
4
This is a part of EN/LZTBS 102 096 R4A
4
Project name
Special account numbers for business calls:
1
2
3
4
This is a part of EN/LZTBS 102 096 R4A
BusinessPhone Executive Telephone
QUICK REFERENCE CARD
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Executive Telephone
DBC213En_R4A_C.qxd
00-06-29
09.38
Sida 1 (1,1)
Project name
Account number
Account number
Special account numbers for business calls:
1
2
3
Communication is our business
Ericsson is the leading communications supplier, combining innovation
in mobility and Internet in creating the new era of mobile Internet.
Ericsson provides total solutions covering everything from systems and
applications to mobile phones and other communications tools. With
more than 100,000 employees in 140 countries, Ericsson simplifies
communications for customers all over the world.
Read more at http://www.ericsson.com/pressroom
Project name
Account number
Special account numbers for business calls:
1
2
3
4
Account number
Special account numbers for business calls:
Project name
This is a part of EN/LZTBS 102 096 R4A
Austria
Ericsson Austria AG
Pottendorfer Strasse 25-27
A-1121 Vienna, Austria
Telephone: +43-1-81 100-5450
Telefax:
+43-1-81 100-5437
http://www.ericsson.at
Australia
Ericsson Australia Pty Ltd.
Ericsson Business Systems
126-142 Trenerry Crescent
Abbotsford Vic 3067, Australia
Telephone, sales:
+61-13-1374
Service:
+61-1800-033-216
Telefax:
+61-9284-5776
http://www.ericsson.com.au/AU/
United Kingdom
Enterprise Distribution
Enterprise Networks and Datacomms
Telecommunications Centre
Ericsson Way, Burgess Hill
West Sussex RH15 9UB
Telephone: +44-(0)1444-234567
Telefax:
+44-(0)1444-874299
http://www.ericsson.co.uk
EN/LZTBS 102 096 R4A
© Ericsson Austria AG 2000
Printed on chlorine free paper. Printed guide: EN/LZTBS 102 1096 R4A
This is a part of EN/LZTBS 102 096 R4A
1
2
3
4
This is a part of EN/LZTBS 102 096 R4A
4
Project name
Special account numbers for business calls:
1
2
3
4
This is a part of EN/LZTBS 102 096 R4A
BusinessPhone Executive Telephone
QUICK REFERENCE CARD
User´s Guide
BUSINESSPHONE 250
BUSINESSPHONE 50
Executive Telephone