H.264 Network Embedded DVR
4 Channel CIF/HD1/D1 Digital Video Recorder
USER MANUAL
Model #:
QS434
www.q-see.com
Rev 5/7/2010
CONTACT US
Model Number: QS434
Please contact a Q-See support representative first for any additional information you need help with regarding
product features, specifications or setup assistance.
Please contact us using the following methods with questions about your Q-See product.
Q-See Products
8015 E. Crystal Dr.
Anaheim, CA 92807
Email:
Customer Service
cs@dpsi-usa.com
Technical Support
ts@dpsi-usa.com
Online live web chat visit:
www.q-see.com
Telephone:
Customer Service
1.877.998.3440 x 538
Technical Support
1.877.998.3440 x 539
Fax:
1.714.998.3509
SAFETY INSTRUCTIONS
Model #: QS434
1. Electrical Safety
All installation and operation should conform to your local electrical safety codes.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2. Transportation Security
Avoid heavy stress, violent vibrations or contact with water during transportation, storage and installation of this
system.
3. Installation
Keep upright. Handle with care.
Do not provide power to the combo DVR prior to completing installation.
Do not place objects on the combo DVR.
4. Qualified Service Technicians
Any examination and repair work should be done only be a qualified service engineer.
We are not liable for any problems caused by unauthorized modifications or attempted repairs.
5. Environment
This product works in a temperature range of 50°F to 122°F (-10°C -50°C).
This combo DVR should be installed in a cool, dry place away from direct sunlight and flammable or explosive
substances, etc.
6. Accessories
Make sure to only use accessories recommended by Q-See.
Before installation, check the package to verify that all the components are included.
Contact your local retailer ASAP if something is broken in your package.
CAUTION!
RISK OF ELECTRICAL SHOCK!
WARRANTY INFORMATION
Model #: QS434
Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of
purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for
one month from the date of purchase. Permanent upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the
free service scope of our company:
(1) Equipment damage caused by improper operation.
(2) Improper equipment operation environment and conditions (e.g., improper power, extreme environmental
temperatures, humidity, lightning and sudden surges of electricity).
(3) Damage caused by acts of nature (e.g., earthquake, fire, etc).
(4) Equipment damage caused by the maintenance of personnel not authorized by Q-See.
(5) Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after purchasing our product.
To do this, simply fill out the User’s Information Card below and fax or mail it in to us at the information listed below.
You can also register the product by going to the www.q-see.com website and clicking on the Register link.
PRODUCT REGISTRATION
Model #: QS434
Customer Information Card
User’s Name
Mr./Mrs.
Company Name
Postal Address
Postal code
Phone Number
E-mail
Model Number of Product
Serial Number of Product
Purchase Date
Distributor
The material in this document is the intellectual property of Q-See.
No part of this manual may be reproduced, copied, translated, transmitted, or published in any form or by any
means without our company’s expressed written consent.
1.
Our products are under continual improvement and we reserve the right to make changes without
notice. No guarantee is given as to the correctness of its contents.
2.
We do not accept any responsibility for any harm caused by using our product.
3.
The product picture may differ from the actual product, which is only for your reference. The
accessories may be different according to the region you purchased our product. For more
information on specific accessories, please contact your local distributor.
Copyright Reserved
PRODUCT REGISTRATION
Model #: QS434
TABLE OF CONTENTS
1 INTRODUCTION ............................................................................................................................... 1
1.1 MAIN FEATURES ......................................................................................................................................................... 1
1.2 PRODUCT FEATURES ................................................................................................................................................. 1
1.3 PACKAGE CONTENTS ................................................................................................................................................ 1
2. DVR INSTALLATION GUIDE ........................................................................................................... 2
2.1 FRONT PANEL ............................................................................................................................................................. 2
2.2 REAR PANEL ................................................................................................................................................................ 3
2.3 CONNECTION DIAGRAM ............................................................................................................................................ 4
2.4 HARD DRIVE INSTALLATION ...................................................................................................................................... 5
3. DEVICE OPERATION....................................................................................................................... 6
3.1 MOUSE OPERATION ................................................................................................................................................... 6
3.2 REMOTE CONTROL .................................................................................................................................................... 7
3.3 USING THE SUB-MENU............................................................................................................................................... 8
3.4 PLAYBACK .................................................................................................................................................................... 9
3.5 SYSTEM OPERATION................................................................................................................................................ 10
3.5.1 USER LOGIN ....................................................................................................................................................... 10
3.5.2 USING THE MAIN MENU .................................................................................................................................... 12
1.
SEARCH ............................................................................................................................................................ 13
2.
BACKUP ............................................................................................................................................................ 15
3.
RECORD MODE ............................................................................................................................................... 18
4.
HDD MANAGEMENT ........................................................................................................................................ 22
5.
BASIC ................................................................................................................................................................ 23
6.
LANGUAGE ....................................................................................................................................................... 23
7.
DATE/TIME ........................................................................................................................................................ 24
8.
PASSWORD ...................................................................................................................................................... 25
PRODUCT REGISTRATION
Model #: QS434
9.
DISPLAY ............................................................................................................................................................ 26
10
VIDEO/AUDIO ................................................................................................................................................... 27
11.
ADVANCED ....................................................................................................................................................... 28
12.
ALARM .............................................................................................................................................................. 28
13.
SYSTEM INFO .................................................................................................................................................. 30
14.
MOTION DETECT ............................................................................................................................................. 30
15.
MOBILE ............................................................................................................................................................. 31
16.
SYSTEM ............................................................................................................................................................ 32
17.
PTZ .................................................................................................................................................................... 33
18.
REMOTE ACCESS ............................................................................................................................................ 34
18.1
PORT FORWARDING ................................................................................................................................... 40
4. REMOTE SURVEILLANCE SOFTWARE ....................................................................................... 43
4.1
FEATURES ........................................................................................................................................................ 43
4.2
REMOTE SURVEILLANCE MAIN SCREEN ..................................................................................................... 44
4.3
LIVE VIEWING .................................................................................................................................................. 45
4.3.1
RECORDING ..................................................................................................................................................... 45
4.3.2
SUB-MENU ........................................................................................................................................................ 46
4.3.3
PTZ CONTROL ................................................................................................................................................. 46
4.3.4
SCREEN CAPTURES ....................................................................................................................................... 47
4.3.5
PLAYBACK ........................................................................................................................................................ 47
4.3.6
REMOTE SETUP .............................................................................................................................................. 50
5. PRODUCT SPECIFICATIONS ....................................................................................................... 54
6. FREQUENTLY ASKED QUESTIONS............................................................................................. 56
7. TROUBLESHOOTING.................................................................................................................... 59
INTRODUCTION
Model #: QS434
1. INTRODUCTION
1.1 MAIN FEATURES
4 channel CIF/HD1/D1 resolution digital video recorder. It has local recording, playback, supports triple code remote
network surveillance, data backup, parameter setting, motion detection and USB mouse.
1.2 PRODUCT FEATURES








H.264 compression
Two USB ports, USB 2.0 for data backup, USB 1.1 for mouse operation.
Supports 3.5” SATA HDD up to 1TB.
Special file system for security.
16 bit color translucent user-friendly GUI, with notes for selected menu items
Optimized four channel simultaneously playback
Double level user management
Supports live view, parameter setting, playback and copying video via network.
1.3 PACKAGE CONTENTS








4 Channel H.264 DVR
Power Supply for DVR
Mouse
Remote Control
Ethernet Cable
RCA to BNC Adapter for Video to TV
Product Manual
Software CD
1|Page
DVR INSTALLATION
Model #: QS434
2. DVR INSTALLATION GUIDE
2.1 FRONT PANEL
1. THE FUNCTIONS OF BUTTONS AND CONNECTORS ON FRONT PANEL
Item
Number
Name/Symbol
1
STANDBY
2
IR SENSOR
3
LED INDICATORS
4
5
Description
Press to set the system in standby mode.
IR Receiver for remote control.
Shows status of hard drive, recording, alarm, HDD full and network.
CHANNEL/NUMBERS/ Press buttons 1-4 to view the selected channel full-screen; press buttons 1-0 to input
PLAYBACK
passwords and user IDs.
MENU
EXIT
Press to open/close the main menu.
OK
6
NAVIGATION/OK
▲
▼
◄
►
In menus, press to confirm selections; in PTZ mode, press to change
the navigation buttons to control a connected PTZ camera (not
included)
Press to move cursor up; in PTZ mode, press to pan camera up.
Press to move cursor down; in PTZ mode, press to pan camera down.
Press to move cursor left; in PTZ mode, press to pan camera left.
Press to move cursor right; in PTZ mode, press to pan camera right.
Connect a USB flash drive to the top port for data backup and firmware upgrades
connect a USB mouse to the bottom port.
7
Increase reverse playback speed 1X, 2X, 4X.
Press to freeze playback to one frame, then press again to advance
frame-by-frame.
8
DURING PLAYBACK
PRESS:
Press to start playback
Press to slow playback speed by 1/2, 1/4, 1/8.
Press to increase forward playback speed 1X, 2X, 4X.
2|Page
DVR INSTALLATION
Model #: QS434
2.2 REAR PANEL
4-CHANNEL MODEL
Connectors on Rear Panel
Item
Number
Physical Connector
Connector Description
DC 19V/3.42A Power Connection
1
2
VIDEO OUT
3
VIDEO IN
Video input for connecting analog video signal input (BNC)
4
AUDIO IN
Audio input for connecting audio signal
ALARM INPUT
ALARM OUTPUT
5
Video output for connecting TV (BNC)
4 I/O Alarm input
I/O Output for alarm
RS485
RS485 for connecting PTZ
RS232
Debugging port
+12V
Power supply for DC relay, the current is 100MA (to prevent short circuits)
6
NETWORK
7
VGA OUTPUT
To connect to VGA monitor
8
DC +12V OUT
DC +12@2A power output for 4 cameras
9
AUDIO OUTPUT
For connecting Ethernet cable
Connection for audio output
3|Page
DVR INSTALLATION
Model #: QS434
2.3 CONNECTION DIAGRAM
4|Page
DVR INSTALLATION
Model #: QS434
2.4 HARD DRIVE INSTALLATION
Caution:
When working with devices such as hard drives or DVRs that are sensitive to static electricity, make sure you use a
static-free workstation. Any electrostatic energy coming in contact with the hard drive or DVR can damage it
permanently.
Please install the hard drive following these steps:
1)Open the cover of the DVR and you will see 4 screw holes as shown below:
2)Connect HDD cables as shown below:
3)Attach HDD to base of DVR as indicated below with the screws provided.
4)After installing HDD into DVR close cover.
Notice: New installed HDD needs to be formatted before recording.
5|Page
DEVICE OPERATION
Model #: QS434
3. DEVICE OPERATION
3.1 MOUSE OPERATION
The mouse is the primary input device for navigating system menus.
NOTE: Unless otherwise noted, all system functions described in this manual are achieved through mouse input.
To use a mouse with the system:
1)
Connect a USB mouse to the USB MOUSE port on front panel of the DVR.
NOTE: Only the top USB port on the front panel is designed for data backup to a USB flash drive. Do not connect
a USB flash drive to the bottom USB port on the front panel; it is only used by a USB mouse.
Figure 3.1.1 Connect a USB mouse to the bottom USB port on the front panel
2)
Use the mouse buttons to perform the following:
• Left-Button: Click to select a menu option;
during live viewing in split-screen, double-click
on a channel to view the selected channel in
full-screen.; double-click the channel again to
return to split-screen view
• Right-Button: Click to open the Sub-Menu
• Scroll-Wheel: No function.
Fig 3.1.2 Mouse button operation
In device operation, the enter key on remote control has the same function as left click of the mouse.
6|Page
DEVICE OPERATION
Model #: QS434
3.2 REMOTE CONTROL
The remote control is the secondary input device
For navigating the system’s menus.
To use the remote control:
1. STANDBY: Press to turn standby mode ON/OFF.
2. LOGIN/LOCK: If "Security" has been enabled in the
Setup menu, press to open the user password login
screen.
3. Number/Channel buttons: While in menus,
press buttons 0~9 to enter values; during live
viewing, press to view channels full-screen.
: Press to switch between quad and
4.
full-screen displays.
5. MENU: Opens the main menu.
6. PTZ: Press to open the PTZ control window.
7. EXIT: Close menu windows.
8. Navigation/OK:
/CH+: Move cursor in menus up; Channel Up.
/FWD: Move cursor in menus to the right; during
playback, increase forward playback speed (5X, 15X,
60X).
/REW: Move cursor in menus left; during playback
increase reverse playback speed (5X, 15X, 60X)
/CH-: Move cursor in menus down; Channel down.
OK: In menus, press to confirm selections; during
playback and preview, press to view system
information
9. +/ - : In menus, press to adjust values.
10. RECORD: Press to start manual recording.
11. STOP: Press to stop manual recording.
12. EXTRA: For future use.
13. Playback controls:
• : Increase reverse playback speed 1X, 2X, 4X
TIP: When using the remote control to
enter password and camera titles, select
the field using the navigation buttons,
press ENTER, and then press the number
buttons.
•
: Press to start playback
•
: Press to increase forward playback speed 1X, 2X, 4X
•
: Press to slow playback speed by 1/2, 1/4, 1/8
•
: Press to freeze playback to one frame, then press again to advance frame-by-frame
7|Page
DEVICE OPERATION
Model #: QS434
3.3 USING THE SUB-MENU
Mouse Only
When using the mouse, use the Sub-Menu to access several system options, including the Main Menu and PTZ
control.
To open the Sub-Menu:
1) Right-click anywhere onscreen. The Sub-Menu opens.
Figure 3.3.1
2) Select one of the following options:
• MAIN MENU: Opens the main system menu
• KEYLOCK: Activates password to enter the menu
• CHN SWITCH: Select type of split-screen display
• VIDEO SEARCH: Open the Search Menu to view recorded video
• PTZ: Opens the PTZ control menu
• MUTE: Mute listen-in audio on the system
• MANUAL REC: Start manual recording
• STOP REC: Stop manual recording
• ROTATION: Start full screen display of channels 1-4.
3) To close the Sub-Menu, click anywhere on screen.
8|Page
DEVICE OPERATION
Model #: QS434
3.4 PLAYBACK
View recorded video on the system through the Search Menu.
To begin playback:
Figure 3.4.1
1) Right-click anywhere onscreen and select VIDEO SEARCH. The Search Menu opens.
NOTE: When you first open the Search Menu, it displays the current month and date.
2) Click PLAY to playback the last minute of recorded video (Quick Search). OR
3) Under CHN select a specific channel or select ALL.
4) Under DATE, enter a date using the Virtual Keyboard (mouse only).
Figure 3.4.2
5) Click SEARCH. Recorded events on the system appear in red (alarm events-includes both alarm and motion
events) and green (normal recording).
6) Click a date in the Month Grid to search for video files.
7) Click a time block in the Hour Grid to view the video. Playback begins. DVR can playback 1 channel full
screen and quad-screen.
8) Move the mouse slightly to display the onscreen playback controls. You can also use the playback control
buttons on the remote control or front panel of the system.
9|Page
DEVICE OPERATION
Model #: QS434
Onscreen Playback Controls
To use the onscreen playback controls:3
1) Click the VCR-like controls to play, pause, fast forward, rewind, and slow down playback.
2) Drag the slider to adjust the volume (audio capable camera required for this function, not included). Select
the box to mute the audio.
3) Click X to quit playback and return to the Search menu.
Figure 3.4.3
3.5 SYSTEM OPERATION
3.5.1 USER LOGIN
1.
STARTING THE SYSTEM
To power the system ON/OFF:
Connect the power cable to the DC 19V port on the rear panel. At startup, the system performs a basic system check
and runs an initial loading sequence. After a few moments, the system loads a live display view.
10 | P a g e
DEVICE OPERATION
Model #: QS434
Standby Mode
The system can also be put into Standby Mode. Power will remain to the system but will not be recording.
To start/stop Standby mode:
1) Press and hold the POWER button on the front panel or remote control until the prompt closes. The system
enters standby mode.
2) Press and hold the POWER button on the front panel or remote control until the system beeps. The system
will begin powering up.
Password
IMPORTANT!: By default, passwords are disabled on the system. You do not need to enter a password when
accessing any system menus. However, for security purposes, it is highly recommended to enable passwords on the
system using the Password Menu.
NOTE:
1) If there is no hard drive in DVR, or the DVR cannot read the hard drive, or the hard drive is not formatted, it
will display an【H】in the video preview interface.
2) You must format the hard drive in the DVR before using. To do so, follow these steps: menu > HDD
management > format. After formatting, the system will restart.
2.
SYSTEM LOGIN
To open the Main Menu:
Right-click anywhere onscreen to open the Sub-Menu and select MAIN MENU (mouse only), or press the
MENU/EXIT button on the remote control or front panel of the system.
NOTE: If passwords are enabled on the system, you need to select your Device ID and enter the 6-digit numerical
password to open the Main Menu.
Figure 3.5.1
11 | P a g e
DEVICE OPERATION
Model #: QS434
3.5.2 USING THE MAIN MENU
Figure 3.5.2
1)
2)
3)
SEARCH: Search for recorded video on the system.
RECORD: Configure recording parameters (quality, resolution), set record modes, and enable/disable
audio recording.*
HDD: Display hard drive status and format the internal hard drive of the system.
4)
BASIC: Open the Basic Setup Menu, which lets you set the system language, date and time, Device
IDs and passwords, and configure audio and video settings.
5)
ADVANCE: Opens the Advanced Setup Menu, which lets you view system info, configure alarm, PTZ,
mobile, and network settings.
6)
7)
EXIT: Closes the Main Menu.
Displays information about the contents of the selected Main Menu icon.
*Audio capable cameras or powered microphones (not included) are required for audio recording on the system.
12 | P a g e
DEVICE OPERATION
Model #: QS434
1. SEARCH
Search and playback recorded video on your system.
Figure 3.5.3
NOTE: When you first open the Search menu, it will display the current month and date.
To perform a Quick Search:
Open the Search menu and click PLAY. The last minute of recorded playback begins.
To perform a Date & Time search:
1) Under CHN, select individual channels or select ALL.
2) Under DATE, click the field and enter the desired date using the Virtual Keyboard and then click SEARCH.
The system searches for data.
3) Under RECORD STATE, the system shows recorded events in a Month Grid and a Time Grid. The selected
day of the month will be outlined in Green or Red. Green=normal recording; Red=alarm recording (includes
both alarm and motion events).
4) Click a date in the month grid to view recorded video files for that selected date in the hour grid.
Figure 3.5.4
5)
During playback, use the onscreen controls or the playback buttons on the remote control or front panel to
control playback.
13 | P a g e
DEVICE OPERATION
Model #: QS434
FILE LIST
Use the File List sub-menu to see a detailed list of all the recorded video on your system.
To open the File List:
1) From the Search Menu, click SEARCH to search the system for recorded video.
2) Click FILE LIST at the bottom of the menu. The File List menu opens.
Figure 3.5.5
To use the File List:
1) Under TYPE, select NORMAL to view only normal recordings, ALARM, to view alarm recordings (includes
alarm and motion detection), or ALL to view all video on your system.
2) Use the buttons on the side panel to navigate the file list:
• FIRST: Jump to the first page of the list
• PRE: Turn to the previous page
• NEXT: Turn to the next page
• LAST: Jump to the last page of the list
• ALL: Select all files
• OTHER: Clear all files
• BACKUP: After selecting a file(s), click to begin copying the data to a USB flash drive (not included);
3) Click any file to begin playback.
14 | P a g e
DEVICE OPERATION
Model #: QS434
2. BACKUP
Use the File List sub-menu to find recorded video on your system and copy it to a USB flash drive (not included).
NOTE: The system is compatible with most major brands of USB flash drives, with capacities from 256 MB to 16 GB.
To backup recorded data:
1)
Connect a blank USB flash drive to the top USB port on the front panel of the DVR.
2)
Open the Search menu and search for recorded data on the system.
3)
Click FILE LIST.
4)
Select the files you want to backup and click the "BAK" box next to the file name (see figure 3.5.8). Select
multiple files if desired. Click ALL to select all files; click OTHER to deselect all files.
NOTE: The size of each file is shown in the File List menu. Use this to help you find a USB flash drive large
enough to hold all the files you wish to backup.
5)
Click BACKUP from the side-panel to immediately begin copying the files to the USB flash drive.
NOTE: Backup progress appears in the status window. DO NOT remove the USB flash drive during backup.
Figure 3.5.6
15 | P a g e
DEVICE OPERATION
Model #: QS434
Using the Playback Software (included on CD)
1. Copy a backup file to your PC.
2. Open multimedia player and click [File Local File] to find/select the backup file, and then click [open] button
(Figure 3.5.7). This will generate a dialog box of all the files on your device or computer (Figure 3.5.8).
Please note that the file type you select should have a .264 extension as illustrated in Figure 3.5.8).
Figure 3.5.8
Figure 3.5.7
To play the file, click the Play menu on the toolbar of the
multimedia player interface as shown in Figure 3.5.9. Doing
this will generate a pop up window as illustrated in Figure
3.5.10.
button on the bottom of the multimedia player
Click the
and the [Play- ] button to start playing the file.
Figure 3.5.9
16 | P a g e
DEVICE OPERATION
Model #: QS434
Date
Multi-Media Player Menu Overview
24H
Recorded Timeline
0-60 Minute Time
Quantum
(Figure 3.5.10)
See Figure 1 Below for
More Information on 1-18
Figure 3.5.10
•
•
•
Date is depicted in upper right hand corner as illustrated in Figure 3.5.10. Date represents the date current
file selection was recorded.
The 24H recorded time line under the Date represents the time line base for recorded material.
The 0~60 Minute recording time quantum represents the minute base for all recorded materials. As
depicted in Picture 30, the green bar represents the time length of the recorded material in the file you are
currently playing.
Recorded File Menu Commands
(Figure 1)
1
2
3
4
5
6
7
8
9
Play
Previous recording file
Pause
Stop
Previous frame / Next frame
Slow play, Normal play, Fast Play
Next Hour
Capture picture
Reduce window
10
11
12
13
14
15
16
17
18
All the windows
Add window
Start
Cut
Delete
Convert AVI
On Screen Display
Mute switch
Volume adjust
Video Play Settings: In your Multimedia player interface, got to the Setting menu on your toolbar. From there, go to
Video Play SettingNormal Video Bar (Figure 3.5.11). This will open up a dialog as illustrated in Figure 3.5.12
allowing you to choose from a drop down list of which channels to play. Make your choice from the options provided
in the drop down list and click
next to “Play the Video”. Click Apply then OK.
Figure 3.5.11
Figure 3.5.12
17 | P a g e
DEVICE OPERATION
Model #: QS434
Audio Settings: In your Multimedia player interface, go to the Setting menu on your toolbar. From there, go to
SettingAudio Channel SettingNormal Video Bar (Figure 3.5.13). This will open up a dialog as illustrated in
Figure 3.5.14 allowing you to choose from a drop down list of which audio channels to play. Make your choice from
next to “The channel has sound data”. Click Apply then OK.
the options provided in the drop down list and click
Please note that these setting changes will not take effect until you re-start your multimedia player.
Figure 3.5.14
Figure 3.5.13
3. RECORD MODE
Configure record parameters, enable/disable audio.
NOTE: Audio capable cameras or powered microphones (not included) are required for audio recording.
Figure 3.5.15
To configure recording options:
1)
Under CHANNEL, use the drop-down menus and select ON/OFF to enable/disable recording for the selected
channel.
2)
Under RESOLUTION, select HIGHEST, HIGH, or NORMAL.
DVR-4CH: Setup resolution and code rate for recording, there are three options: HIGHEST, HIGH, NORMAL,
corresponding to D1, HD1, CIF resolution.
PAL: D1@6fps, HD1@12FPS, CIF@24fps;
NTSC: D1@7fps, HD1@15FPS, CIF@30fps;
18 | P a g e
DEVICE OPERATION
Model #: QS434
3) Under QUALITY, select BEST, FINE, NORMAL. Setup code rate for recording,
CIF: corresponds to 768Kbps and 512Kbps and 384Kbps.
HD1: corresponds to 1024Kbps and 768Kbps and 512Kbps.
D1: corresponds to 1024Kbps and 768Kbps and 512Kbps.
4)
Under AUDIO, select ENABLE or DISABLE. If audio recording is enabled, the system will record audio from
connected audio capable cameras (not included).
5)
Under REC. MODE, select POWER UP or TIMER RECORD. If you select POWER UP, the system will record
continuously (Normal Recording) when the system is powered on. If you select TIMER RECORD, you have to
set a recording schedule on the system.
6)
Under REC. SIZE, select 15MIN, 30MIN, 45MIN, or 60MIN.
NOTE: Record Size sets the file size for recorded video files on the system. Instead of recording data as one
large file, the system will divide the data into blocks of 15, 30, 45, or 60 minutes. This makes the recorded data
easier to search.
7)
Click APPLY. Click CLOSE in the confirmation window.
8)
Click EXIT in every menu until all windows are closed.
Recording Schedule
By default, the system is set to record continuously. You can program the system to record according to a customized
recording schedule.
Figure 3.5.16
The Schedule Grid shows the days of the week and hours 0~23. You can set Alarm Recording (Red), General
(Normal) Recording (Green), or No Recording (Blue) to each time block of each day.
19 | P a g e
DEVICE OPERATION
Model #: QS434
To set a recording schedule:
1)
2)
3)
4)
5)
6)
7)
8)
Open the Main Menu and click RECORD.
Under REC. MODE, select TIMER RECORD.
Click SCHEDULE. The Schedule menu opens.
Under CHANNEL, select specific channels or select ALL.
Below the grid, click either ALARM (red), GENERAL (Green), or NO RECORD (Blue) and then click a time block
on the desired day.
Use the FROM/TO drop-down menus to copy the schedule of one day to another. For example, if you want your
schedule for Monday to be the same on Wednesday: under FROM select MON, under TO select WED, and then
click COPY.
Click SAVE.
Click EXIT in each menu until all windows are closed.
Example
You want your system to record continuously on all channels from 9 AM to 5 PM Monday to Friday. You also want
Alarm/Motion recording from 5 PM to 9 AM. You do not want the system to record Saturday or Sunday.
NOTE: By default, the system is set to record continuously 24 hours a day, 7 days a week.
To set the recording schedule:
1)
2)
3)
4)
5)
6)
7)
8)
Open the Schedule menu.
Under CHANNEL, select ALL.
Click the blue NO RECORD block below the grid. A checkmark will appear in the block.
Under SUN, click blocks 00~23. The blocks will turn blue.
Under FROM, select SUN. Under TO select SAT, and then click COPY.
Click the red ALARM block below the grid.
Under MON, click blocks 00~08 and blocks 18~23. The blocks will turn red.
Under FROM, select MON. Under TO select TUE, and then click COPY. Repeat for Wednesday, Thursday, and
Friday. Your completed schedule should the same as the schedule in Figure 3.5.17.
Figure 3.5.17
9) Click SAVE. Click CLOSE in the confirmation window.
10) Click EXIT in all menus until all windows are closed.
20 | P a g e
DEVICE OPERATION
Model #: QS434
Mask Field Setup
The Mask Field lets you block a specific portion of a channel you do not want recorded or shown on the display
screen. This can be useful if you need to conceal a sensitive area being captured by the installed camera.
Figure 3.5.18
To use the mask field:
1)
From the Record menu, click MASK FIELD SETUP. The Mask Field menu opens.
2)
Choose a channel you wish to apply the Mask Field.
3)
Select ON from the SWITCH drop-down menu.
4)
Click SETUP. The Mask Menu disappears and the select channel is shown in full-screen.
5)
Using the mouse, click and drag the cursor over the area you want to conceal. A single click will produce a small
black square.
Figure 3.5.19
6)
Right-click anywhere on the screen to return to the Mask Field menu.
7)
Click APPLY. Click CLOSE in the confirmation window.
8)
Click EXIT in all menus until all windows are closed.
21 | P a g e
DEVICE OPERATION
Model #: QS434
4. HDD MANAGEMENT
Displays essential information about the system`s internal hard drive, and lets you format the internal hard drive
and external USB flash drive (not included).
Figure 3.5.20
The HDD menu displays the following:
• HDD STATUS: The system will display "OK" for normal operation
• SIZE: The size (in gigabytes) of the internal hard drive. The size of your system`s internal hard drive will vary by
model
• FREE SPACE: The space (in gigabytes) remaining on the system`s internal hard drive.
• AVAILABLE TIME: The recording time (in hours) remaining on the HDD based on your current record settings
• OVERWRITE: Select ENABLE or DISABLE. If Overwrite is enabled prior to recording, the system will record over
the oldest video data once the hard drive is full. If Overwrite is disabled, the system will stop recording once the
hard drive is full and the "FULL" LED on the front panel of the system will light up.
Formatting the Hard Drive
ATTENTION: Formatting the hard drive erases all video data! This step cannot be Undone!
Formatting the USB Flash Drive
Use a USB flash drive to backup recorded video and upgrade the system`s firmware. You should always format the
USB flash drive you intend to use with the system.
NOTE: Not formatting the USB flash drive may result in the drive not functioning.
22 | P a g e
DEVICE OPERATION
Model #: QS434
5. BASIC
Set the system language, date and time, passwords, and configure audio and display options.
The Basic Setup menu contains the following sub-menus: Language, Date/Time, Password, Display, and
Video/Audio (see Figure 3.5.21).
Figure 3.5.21
6. LANGUAGE
Figure 3.5.22
To change the system language (Figure 3.5.22):
1) From the drop-down menu select ENGLISH, or other language.
2) Click APPLY. Click CLOSE in the confirmation window.
3) Click EXIT to close the menu.
NOTE: The DVR will restart when you finish system language setup.
23 | P a g e
DEVICE OPERATION
Model #: QS434
7. DATE/TIME
It is highly recommended to immediately set the date and time when first setting up your system.
Figure 3.5.23
To set the date and time (Figure 3.5.23):
1)
Click DATE/TIME and configure the following options:
• DATE: Enter the day, month, and year.
• DATE FORMAT: Select DD/MM/YYYY, MM/DD/YYYY, or YYYY/MM/DD
• TIME: Enter the time
• TIME FORMAT: Use the drop-down menu and select 12 HOURS or 24 HOURS
• DST: Use the drop-down menu to select ON/OFF to enable/disable Daylight Savings Time
• ZONE: Select the correct time zone based on your current location
2)
3)
Click MODIFY DATE AND TIME. Click CLOSE in the confirmation window.
Click APPLY. The new date and time are saved.
Daylight Savings Time
To set daylight savings time:
1)
Under DST, select ON. DST options appear.
2)
Under DST MODE select one of the following:
•
CUSTOM: Set customized start and end times for DST (go to step 4)
•
DEFAULT: The Default setting will apply DST from the second Sunday of March to the second Sunday in
November (go to step 3)
24 | P a g e
DEVICE OPERATION
Model #: QS434
•
If using the DEFAULT, click APPLY.
•
If setting a CUSTOM DST, use the drop-down menus to select a week and month for the start and end
times.
3)
Click APPLY. Click CLOSE in the confirmation window.
4)
Click EXIT in each menu until all windows are closed. Type date via numeric key.
8. PASSWORD
When you first startup your system, you are automatically logged in as the ADMIN under Device ID000000. The
system employs two user authorities connected to a Device ID. The authorities are as follows:
• ADMIN (administrator): Has full control of the system, and can change both administrator and user passwords and
enable/disable password checking
• USER (normal user): Only has access to live viewing, search, playback, and other limited authorities. For security
reasons, it is highly recommended to enable passwords on your system. If you enable passwords, you must
select a 6-digit ADMIN password and a 6-digit USER password.
ATTENTION: By default, passwords are disabled on the system. You will not need a password to log in or access
menus. You will not need a password to access your system using the browser-based remote software.
Figure 3.5.24
You can change the Device ID and password of the ADMIN and the USER from the Password menu.
To open the Password/security menu:
1)
Right-click anywhere onscreen to open the Sub-Menu and select MAIN MENU.
2)
Click BASIC. The Basic Setup Menu opens.
3)
Click PASSWORD. The Password/Security menu opens.
25 | P a g e
DEVICE OPERATION
Model #: QS434
To change your Device ID and Password:
1)
2)
3)
4)
5)
6)
Click the field beside DEVICE ID and enter a 6-digit numerical Device ID using the Virtual Keyboard (mouse
only). For example, change the ID to 000010.
Under PASSWORD, select ENABLE.
Click the field beside ADMIN PASSWORD to enter a 6-digit numerical password using the Virtual Keyboard
(mouse only). Re-enter the password in the corresponding field.
Click the field beside USER PASSWORD to enter a 6-digit numerical password using the Virtual Keyboard
(mouse only). Re-enter the password in the corresponding field.
NOTE: The ADMIN and USER passwords must not be the same.
Click APPLY to save your changes. Click CLOSE in the confirmation window.
Click EXIT in each menu until all windows are closed.
9. DISPLAY
Use the Display Setup menu to customize channel titles, show/hide the date and time in live viewing and playback,
and enable/disable preview channels.
Figure 3.5.25
To customize Display settings (Figure 3.5.25):
1)
Configure the following options:
• NAME: Click any of the fields and enter a new title for the selected channel using the Virtual Keyboard
(mouse only)
• POSITION: Reposition the channel title; select TOPLEFT, BOTTOMLEFT, TOPRIGHT, BOTTOMRIGHT,
or OFF. If OFF, the title will not be displayed for the selected channel
• COLOR: Adjust CHROMATICITY, LUMINOSITY, CONTRAST, and SATURATION for the selected
channel
• PREVIEW TIME: Select ON/OFF to show/ hide the date and time during live viewing
• RECORD TIME: Select ON/OFF to show/hide the date and time during playback.
2) Click NEXT PAGE to change the settings for the remaining channels (8-channel models only).
3) Click APPLY to save your settings. Click CLOSE in the confirmation window.
26 | P a g e
DEVICE OPERATION
Model #: QS434
Preview
Preview channels can be very useful if your display monitor is in public view. Select OFF for preview channel and it
will appear black on the display to give the impression that no cameras are connected and the system is not
recording.
To enable/disable preview channels:
1)
Choose a channel you wish to conceal. For example, channel 3. Under PREVIEW, select OFF.
2)
Click APPLY. Channel 3 will turn black. Click CLOSE in the confirmation window.
3)
Click EXIT in all menus until all windows are closed.
10 VIDEO/AUDIO
Use the Video/Audio menu to set the resolution and camera video system on the DVR.
Figure 3.5.26
To configure video options (Figure 3.5.26):
1)
Under VGA RESOLUTION, select 800x600 or 1024x768.
2)
Under CAMERA SYSTEM, select NTSC or PAL (in the USA we use NTSC).
3)
Click APPLY. Click CLOSE in the confirmation window.
4)
Click EXIT in all menus until all windows are closed.
To configure audio options:
1)
From the Video/Audio menu, click VOLUME SETUP. A split-screen display view appears.
2)
Click any channel and adjust the slider to increase/decrease the volume for listen-in audio.
3)
Click X to return to the Video/Audio menu.
4)
Click APPLY. Click CLOSE in the confirmation window.
5)
Click EXIT in all menus until all windows are closed.
27 | P a g e
DEVICE OPERATION
11.
Model #: QS434
ADVANCED
Use the Advanced Setup menu to configure alarm settings, motion detection, mobile surveillance, PTZ
settings and network settings. The Advanced Setup menu contains the following sub-menus: Alarm, Info, MD,
Mobile, System, PTZ, and Network.
Figure 3.5.27
12.
ALARM
Use the Alarm menu to configure alarm and email settings.
NOTE: External alarm devices must be connected to the alarm block on the rear panel of the system in order to use
the I/O (input/ output) alarms of the system.
Figure 3.5.28
28 | P a g e
DEVICE OPERATION
Model #: QS434
To configure alarm settings (Figure 3.5.28):
1)
2)
Under I/O CHANNEL, select NO (Normal Open), NC (Normal Closed), or OFF. Click NEXT PAGE to view
additional channels (8-channel models only).
Apply loss alarms to the following:
•
HDD LOSS: The alarm will sound if the internal hard drive is damaged
•
HDD SPACE: The alarm will sound when the hard drive is full (if overwrite is disabled)
• VIDEO LOSS: The alarm will sound when a camera is disconnected
3) Under ALARM MANAGE, configure the following:
•
OUTPUT: Set the output time (in seconds) on the spot monitor from 0s, 10s, 20s, 40s, or 60s.
•
BUZZER: Set the time (in seconds) for the buzzer when an alarm is triggered—0s, 10s, 20s, 40s, or 60s
NOTE: Set the buzzer to 0s if you want to disable the alarm during motion detection
•
POST REC: Set the time (in seconds) for the system to record after a triggered alarm—0s, 10s, 20s, 40s, or
60s
4) Click APPLY. Click CLOSE in the confirmation window.
EMAIL SETUP:
The system can send an email notification with a JPEG snapshot for triggered events on the system.
Figure 3.5.29
To setup email notification (Figure 3.5.29):
1)
Under EMAIL, select ON.
2)
Under SSL, select OFF.
NOTE: SSL deals with encryption. Only advanced users should enable this option.
3)
Under SMTP PORT, enter the SMTP port of your email server.
4)
Under SMTP, enter the SMTP address of your email server. For example, smtp.gmail.com
29 | P a g e
DEVICE OPERATION
5)
6)
7)
8)
9)
Model #: QS434
Under SEND EMAIL, enter the sender email address.
Under SEND PW, enter the password of your email server.
Under RECV EMAIL, enter the email address that will receive the email notification.
Click APPLY. Click CLOSE in the confirmation window.
Click EXIT in all menus until all windows are closed.
13.
SYSTEM INFO
View system information, including the firmware version, MAC address, and serial number of the system.
Figure 3.5.30
14.
MOTION DETECT
Configure motion detection for each channel.
Figure 3.5.31
To configure motion detection (Figure 3.5.31):
1) Under STATUS, select ON to enable motion detection for the desired channel. Click NEXT PAGE for additional
channels (8-channel models only).
2) Under SENSITIVITY, select 1, 2, 3, or 4. The higher the number, the more sensitive the motion detection.
30 | P a g e
DEVICE OPERATION
3)
4)
Model #: QS434
Under MD SETUP, click SETUP. The red motion grid appears over the selected channel in full screen.
Click the blocks in the grid to enable/disable motion detection. Red=motion detection enabled; Clear=motion
detection disabled.
Figure 3.5.32
5) Right-click anywhere on the screen to return to the Motion Detection menu.
6) Click APPLY. Click CLOSE in the confirmation window.
7) Click EXIT in all menus until all windows are closed.
NOTE: You can disable the MD buzzer in the Alarm Setup menu.
15.
MOBILE
NOTICE: Before you can use mobile access you need to setup the network configuration on the DVR and
forward ports 80, 15962, and 9000 from the router the DVR is attached to, to the IP address of the DVR. Refer
to 18 REMOTE ACCESS.
You can access your DVR from your cellular phone running Windows Mobile Pro (6.0 or later), Symbian (S60 3rd or
later), Android, Blackberry (Curve 8900, Bold 9700, Tour 9630), or iPhone on 3G networks. The instructions on how
to install and use the software for the different phone operating systems is on the CD included with the DVR. This CD
also includes the software needed for Windows Mobile Pro, Symbian, Android, and Blackberry. To use with an iPhone
you need to download the software from the iTunes app store, the instructions are included on the CD included with
the DVR.
Figure 3.5.32.1
Figure 3.5.32.2
31 | P a g e
DEVICE OPERATION
Model #: QS434
Go to MAIN menu, select ADVANCED, select MOBILE (RED square Figure 3.5.32.1) to display MOBILE setup
window (Figure 3.5.32.2)
To configure mobile notification settings:
1) Under MOBILE NETWORK, select 3G
2)
Under MOBILE PORT, enter your mobile port number.
3)
Click APPLY. Click CLOSE in the confirmation window.
4)
Click EXIT in all menus until all windows are closed.
16.
SYSTEM
Use the System menu to update system firmware and set an automatic system reset schedule.
Figure 3.5.32
To enable auto-reset:
1)
Under AUTO RESET, select ON. The Settings option appears.
2)
Under SETTINGS, select EVERY DAY, EVERY WEEK, or EVERY MONTH. The date drop-down menu appears.
3)
Select the date for auto-reset from the drop-down menu.
4)
Enter the time for auto-reset using the Virtual Keyboard (mouse only).
5)
Click APPLY. Click CLOSE in the confirmation window.
To restore factory settings:
1)
Click DEFAULT SETTINGS. This will restore the system to the original factory settings.
2)
Click OK in the prompt.
NOTE: Recorded video on the HDD will not be erased.
32 | P a g e
DEVICE OPERATION
Model #: QS434
To restart the machine (soft-reset):
1)
Click RESTART.
2)
Click OK in the prompt. The system will perform a soft-reset and load to a live split-screen view.
To upgrade firmware:
1)
Copy the firmware file to an empty USB flash drive. The firmware file should not be in a folder.
2)
Connect the USB flash drive to the top USB port on the front panel of your system.
3)
Open the System Menu (Main Menu>Advance>System).
4)
Click FIRMWARE UPDATE. The system will scan the USB flash drive and begin updating the firmware. Do not
remove the USB flash drive while the upgrade is taking place.
Figure 3.5.33
5)
17.
Click CLOSE in the confirmation window. In the system prompt, click OK. The system will restart.
PTZ
Use the PTZ Setup menu to configure settings for a connected PTZ camera (not included).
NOTE: Consult the instruction manual of your PTZ camera for complete information about your camera, including
protocol and baud rate.
Figure 3.5.34
33 | P a g e
DEVICE OPERATION
Model #: QS434
To configure a PTZ camera (Figure 3.5.34):
1)
Connect a PTZ camera to the BNC and 485A (TX, +) and 485B (RX, -) ports and power outlet.
2)
Under PROTOCOL, select PELCO-D or PELCO-P for the selected channel.
3)
Under BAUD RATE, select 1200, 2400, 4800, or 9600.
4)
Under DATA BIT select 5, 6, 7, or 8.
5)
Under STOP BIT, select 1 or 2.
6)
Under VERIFY, select ODD, EVEN, MARK, SPACE, or NONE.
7)
Under ADDRESS, enter an address from 001~255 using the Virtual Keyboard. Refer to your PTZ camera`s
instruction manual for further details.
8)
Click APPLY. Click CLOSE in the confirmation window.
9)
Click EXIT in all menus until all windows are closed.
18.
REMOTE ACCESS
Accessing the DVR from a computer attached to the same router: If you are only going to access the
DVR from a computer that is attached to the same router as the DVR you only need to setup the information
in the NETWORK settings using either the DHCP option or assigning a static IP following the instructions below.
Since you are just going from one location to another on the same network port forwarding and knowing the
public IP address are not necessary. You would just access the DVR by entering the IP address of the DVR
from the NETWORK setup into the Internet Explorer browser window. After you setup the NETWORK settings
using DHCP or Static IP instructions skip down to the section: To access the DVR through Internet Explorer.
There are 4 ways you can setup the DVR to be accessed remotely; DHCP, Static IP, PPPOE, and DDNS.
DHCP: If your router is setup for DHCP, and most of them are by default, you can have the router assign an
IP address to the DVR. To do this you push the MENU key on the DVR to get to the system menu (Figure 3.5.2),
then select the ADVANCED option then the NETWORK option Figure 3.5.35. Push the ENTER key to display the
NETWORK SETUP screen shown in Figure 3.5.36. Select DHCP from the drop down box and then select the
Apply button so the router can find it and assign it an IP address. After the router has assigned the DVR an
IP address it is a good idea to write down this address and then select Static from the drop down box and
enter this address as a static address so it will not change if you shutdown DVR or the router. This is the IP
address you will forward port 80 to on the router so you can access the DVR from remote computers.
34 | P a g e
DEVICE OPERATION
Model #: QS434
Figure 3.5.35
Figure 3.5.36
UPNP
UPnP Forum is an industry initiative designed to enable simple and robust connectivity among consumer electronics,
intelligent appliances and mobile devices from many different vendors. As a group, we are dedicated to making the
connected home and lifestyle mainstream experiences for consumers - and great opportunities for the industry.
NOTE: Your Router needs to support UPNP function.
To configure UPNP settings:
1)
Enable the UPNP function in your Router.
2)
Under DVR GUI,Open the MAIN MENU and click ADVANCE.
3)
From the Advanced Setup menu, click NETWORK.
4)
Under UPNP, select OPEN.
5)
Click APPLY to save your settings and then click OK in the confirmation window.
6)
Using a remote PC, open Internet Explorer.
7)
In the address bar, enter your Router WAN IP address immediately followed by :WEB PORT (no spaces).
http://XXX.XXX.XXX.XXX(Router WAN IP):XXX(WEB PORT)
8)
Enter your system ADMIN password and select INTERNET.
NOTE: If you have not enabled passwords on the system, leave the password field blank.
9)
Click LOGIN.
Static IP
You will need to setup the network settings on the DVR to match the settings of the router that you attach the DVR to.
To get the router settings you would go to the run option on a computer attached to the same router as the DVR and
type cmd and hit OK to bring up a command prompt (Figure 3.5.37), then type ipconfig at the prompt (RED arrow on
Figure 3.5.37) to access the router settings. Write down the gateway and subnet mask numbers (GREEN arrows on
(Figure 3.5.37) so you can copy them into the network settings on the DVR (GREEN boxes on Figure 3.5.38). Push
the MENU key on the DVR to get to the System menu, then the Advanced option, and then the Network option to
display the NETWORK screen shown in Figure 3.5.38.
35 | P a g e
DEVICE OPERATION
Model #: QS434
Figure 3.5.37
Figure 3.5.38
For the DVRs IP address you would enter the same first 3 sets of numbers as the gateway and select a fourth set of
numbers that is different then any other device attached to the same router. If the IP address of your computer in the
ipconfig (BLUE arrow in Figure 3.5.37) is a single or two digit number you should be ok with any three digit number, if
the computer IP address ends with a number in the 100s then you should go with a 200 number (ORANGE box in
Figure 3.5.38).
PPPOE: If you are going to attach the DVR directly to a DSL or Cable modem instead of a router you will need to
select the PPPOE option in the NETWORK options. To do this you push the MENU key on the DVR to get to the
system menu, then select the ADVANCED option and then the NETWORK option (Figure 3.5.35) and click on the
NETWORK icon to display the NETWORK screen shown in Figure 3.5.39. Then select PPPOE from the drop down
box (GREEN box in Figure 3.5.39) and then select the OK button. You will need to contact your internet service
provider to get the User name and Password you need to enter into the spaces under the PPPOE check box.
Figure 3.5.39
DDNS: You can access the DVR through a static or dynamic IP address; however a dynamic address can change
from time to time. How often depends on your service provider. When it changes you need to go to a website such as
www.myipaddress.com from a computer attached to the same router as the DVR to find out what the new IP address
is. There are two solutions to this problem. One would be to get a static IP address from your service provider so that
you do not have to be concerned with the address changing. Another solution would to use a dynamic domain name
service to get a domain name that can be linked to your dynamic IP address. The DVR is setup to accept account
information from myq-see.com and www.dyndns.com. To access the DVR through a dynamic domain name you push
the MENU key on the DVR to get to the system menu (Figure 3.5.2), then select the ADVANCED option, then click on
the NETWORK option (Figure 3.5.35) to display the NETWORK screen shown in Figure 3.5.39. Select the DDNS
SETTINGS option (PURPLE box in Figure 3.5.39) and then hit the APPLY option. This will bring up a screen (Figure
3.5.40) where you can enter the domain name you registered with the domain name service and the user name and
36 | P a g e
DEVICE OPERATION
Model #: QS434
password that they assigned you. You will then be able to access the DVR remotely by entering the domain name
into a browser window on a remote computer.
Figure 3.5.40
To configure DDNS settings:
1)
From the Network Setup menu, enter Primary or Secondary DNS from the WAN settings of your router in the
MANUAL DNS field (Figure 3.5.39).
2)
Click DDNS SETTINGS.
3)
Under DDNS, select ON.
4)
Under SERVICE select dyndns or myq-see.
5)
Under HOST NAME, enter your DDNS domain.
For example, if your domain name is adam@dyndns.com, you need to enter adam@dyndns.com, in the text
field.
6) Enter your DDNS user name and password in the respective fields.
7) Click APPLY. Click CLOSE in the confirmation window.
8) Click EXIT. The system will prompt you that it must restart. Click CLOSE.
Setting up MYQ-SEE DDNS:
Before you setup DDNS you must first set up Port Forwarding as directed in Section 18.1 PORT FORWARDING.
Once you have enabled Port Forwarding, you can configure your DDNS information by following these steps:
a. Using a computer that is connected to the same network as your Q-See DVR, use your IE Browser to go to
http://myq-see.com.
b. Click on the New User? Link at the bottom of your page (http://myq-see.com/reg.asp).
c. Complete the registration process by following the on-screen directions and click the [Submit] button at the
bottom of your screen (Figure 3.5.41).
37 | P a g e
DEVICE OPERATION
Model #: QS434
Figure 3.5.41
d. The next screen will ask you to create a domain name. Domain names must start with an (a-z) or (0-9) and
cannot contain a hyphen. Once you choose your domain name, click on the [Request Domain] button.
This will generate a confirmation screen which tells you if your Domain name is available and list an IP
address (Figure 3.5.42). Verify that this is your current IP Address by going to www.myipaddress.com and
checking that it is the same address listed in your confirmation screen (Figure 3.5.42).
Figure 3.5.42
e. Once you have completed steps a-d, go to the DVR and go to Advanced→ Network (Figure 3.5.43).
38 | P a g e
DEVICE OPERATION
Model #: QS434
Figure 3.5.43
f.
Clicking on Network will generate a Network settings dialog box as illustrated in Figure3.5.44. Checking the
[DDNS] box (RED box in Figure 3.5.44) will display a DDNS setting dialog box as illustrated in Figure 3.5.45.
Figure 3.5.44
g. Enter the User Name, Password and Domain Name that you registered for through http://myq-see.com.
Click the [APPLY] button at the bottom of the screen and then the [EXIT] button. This should return you to
the Network Setup menu.
h. Click the [APPLY] button and then the [EXIT] button at the bottom of the Network Setup Screen and your
DDNS setup is complete.
Figure 3.5.45
 DDNS: Select the ON option from the drop down menu.
 Service: Select myq-see from the drop down menu.
 Host Name: Enter the account name you setup on the myq-see site.
 Username: The email address you entered on the myq-see site.
 Password: Enter the password you setup on the myq-see site.
39 | P a g e
DEVICE OPERATION
18.1
Model #: QS434
PORT FORWARDING
To access the DVR from a remote computer over the internet you would then need to forward port 80 on the router the DVR
is attached to, to the IP address of the DVR. You can get instructions on how to do this for most popular routers by going to
the www.portforward.com website. On this website click on the orange “Routers” link in the second paragraph (RED box in
Figure 3.5.46), which will open a list of router manufactures, then find the brand and model of your router on the list and
click on the link. On the next page that opens click on the orange “Default Guide” link (BLUE box in Figure 3.5.47), this will
take you to the port forwarding instructions for your router.
Figure 3.5.46
Figure 3.5.47
When you access the DVR from a remote computer you also need to use a different address in the Internet Explorer
browser window. Instead of entering the IP address of the DVR you need to enter the public IP address of the router the
DVR is attached to. You can get this address by going to www.myipaddress.com from a computer that is attached to the
same router as the DVR. This website will display the box in Figure 3.5.48 below that shows the IP address you need to
use. It will be in the space where the below example shows 76.254.183.54.
Figure 3.5.48
40 | P a g e
DEVICE OPERATION
Model #: QS434
To access the DVR through Internet Explorer: once you have setup the network settings on the DVR to match the
settings of your router and forwarded the ports 80 and 9000 you need to modify your browser controls. You need to
allow Pop-ups. To do so go to the Internet Explorer tool bar and select the "tools" option (RED box in Figure 3.5.49),
then select the "Pop up Blocker" option and select "Turn Off Pop-up Blocker” (BLUE arrows in Figure 3.5.49). You will
also need to enable Active X controls. To do so go to the Internet Explorer tool bar and select the "tools" option, then
"Internet Options"(GREEN arrow in Figure 3.5.49), In the window that opens (Figure 3.5.50) Go to "Security" (RED
box in Figure 3.5.50), then click the "Custom Level" button (GREEN box in Figure 3.5.50), then click on OK (BLUE
arrow in Figure 3.5.50). This will open the page shown in Figure 3.5.51. On this page scroll down to the ActiveX
Controls and Plug Ins and make sure they are all set to either prompt (RED arrows) or enabled (BLUE arrows).
Figure 3.5.49
Figure 3.5.50
Figure 3.5.51
41 | P a g e
DEVICE OPERATION
Model #: QS434
To connect to the DVR from the remote computer you would then open an Internet Explorer browser window and
enter the internet IP of your router that you got by going to www.myipaddress.com.
NOTICE: If you cannot use HTTP port 80 because it is being used by another program, or it is being blocked
by your service provider, you can use another port in the same range. If you do so then you need to forward
the IP address of the router to the other port, change the port in the DVR NETWORK settings and you need to
add the port number after the IP address. For example, if you set the HTTP port as 82, you need to enter the IP
address as 192.168.0.25:82.
If you get a error message that says the program cannot load because the publisher is unknown or the program is
unsigned, go to internet explorer, tools, internet options, then go to the “Advanced” tab (RED box in Figure 3.5.52),
this will open the window in Figure 3.5.53, scroll down to “Security”, and select the options to “Allow software to run or
install even if the signature is invalid”, and “Allow Active Content to Run Files on My Computer” (RED box in Figure
3.5.53)
Figure 3.5.52
Figure 3.5.53
NOTICE: If you still have problems connecting remotely: Anti-virus programs could also block the ActiveX control, if you
still have a problem try closing them. Other plug-ins could also block it. Close firewalls in Windows and in the router if
applicable.
If you have a router plugged into another router, for example, if you have the DVR attached to a router which is
attached to DSL or Cable router, you may need to forward port 80 (or whatever port you are using) on the DSL or
Cable router to the IP address of the router that the DVR is attached to, so that router can then forward the port to
the DVR. Please refer to the PORT FORWARDING section above on how to get instructions on how to forward the
port on the other router.
42 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4. REMOTE SURVEILLANCE SOFTWARE
4.1
FEATURES
The system features a built-in browser-based software that allows you to access your system remotely over your
local area network (LAN) or over the Internet using Internet Explorer®.
Figure 4.1.0
Install the software through the IE browser of Windows and you can operate the network remotely. DVR supports
access over LAN and WAN, also supports IP and domain name access.
SOFTWARE SUPPORT:
The DVR supports access from systems running Windows XP, Windows Vista,and Windows 7 operation systems,
and Internet Explorer versions 6.0, 7.0, 8.0.
43 | P a g e
REMOTE SURVEILLANCE SOFTWARE
4.2
Model #: QS434
REMOTE SURVEILLANCE MAIN SCREEN
Select LAN or INTERNET from the drop-down menu and click LOGIN. The process will last for 1~2 minutes.
Figure 4.2.0
Figure 4.2.1 Remote access login screen
After logging in, the Remote Surveillance main screen will appear in your browser.
Figure 4.2.1
1) Modes: Click LIVE, REPLAY (playback), and SETUP.
2) Main Screen: Main display screen for live viewing and playback.
3) Time Stamp: Time stamp appears on each channel.
4) Channel: Channel number appears in the top left corner.
5) PTZ Control: PTZ control for any connected PTZ cameras (not included).
44 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
6) Functions: Click the icons to show/hide channels, take screen captures, and record.
7) Display Modes: Click the icons to view channels in single-channel full-screen, quad, and split-screen
configurations.
8) Volume/Mute: Select a channel (outlined in red) and then click the bars to increase/decrease volume; click
the icon to mute/un-mute volume.*
*Audio capable cameras or powered microphones (not included) required for audio listening and recording.
4.3
LIVE VIEWING
By default, remote surveillance opens in Live Viewing mode (split-screen).
To use Live Viewing:
1) Click LIVE at the top of the main screen.
2 ) Click the display mode icons to view the main screen in single-channel, quad, or split-screen
configurations. You can also double-click a channel at any time to view it in single-channel.
3) Click
to show or hide all the channel windows.
4) Click
to start/stop manual recording to your PC on ALL channels. For more details see RECORDING.
5) Select a channel (outlined in red) and then click the audio bars to increase or decrease listening volume.
Click the icon to mute/unmute.
NOTE: The Talk function is not supported.
*Audio capable camera or powered microphone (not included) is required for listening to audio.
4.3.1 RECORDING
You can record video directly to your PC using the remote surveillance software.
To record video to your PC:
From Live viewing, click to start/stop manual recording to your PC on ALL channels
NOTE: You will record video to your PC regardless of the recording mode on the system itself. By default, recorded
files are saved in C:\DVR\[ip_address]\Record.
45 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4.3.2 SUB-MENU
Right-click any channel to open the sub-menu.
Figure 4.3.1
4.3.3 PTZ CONTROL
You must have a PTZ camera (not included) connected to the system in order to use the PTZ controls.
Figure 4.3.2
To control a PTZ camera:
1)
Select the channel of the connected PTZ camera(s).
2)
Click the navigation arrows to pan and tilt the camera. 3. Click + /- to control zoom, focus, and iris.
3)
Enter presets.
4)
Click SETTING, HAND, and CLEAR to further control presets.
46 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4.3.4 SCREEN CAPTURES
Use the remote surveillance software to take a snapshot of the channels on the main display screen. Screen
Captures can be useful for your own records, or may be needed by authorities in case of a security incident.
To take a screen capture:
1) From Live Viewing, select the channel you want to capture. The selected channel will be highlighted in a red
frame.
2)
3)
Click .
Click OK in the confirmation window. Screen captures are saved as BMP files to the default save location
(C:\DVR\...).
4.3.5 PLAYBACK
Use the Replay menu to search and playback recorded video on your system.
Figure 4.3.3
To use the replay menu:
1)
Click REPLAY at the top of the main screen. The main screen will be grey.
2)
Click REFRESH below the calendar to view the recorded files for the current month.
NOTE: Normal recording is indicated by a clock icon; alarm recording (alarm, loss, and motion events) are
indicated by an exclamation mark icon.
3)
Double-click a file from the File List to playback the file in the main screen. The icon in the file list changes to
" ".Control playback using the buttons at the bottom of the main screen.
47 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
Figure 4.3.4
The purple bar indicates the download progress. The green marker indicates playback progress. You can click and
drag the playback marker (will turn from green to orange) to advance or rewind playback as needed.
Switch between pause/play
Stop play
Fast play
Slow play
Pause at next frame
SEARCH
Use the calendar and drop-down menus to search for recorded video on your system.
1)
2)
3)
4)
5)
Click < > to change the month on the calendar. Dates with recorded video data will appear in bold.
Click the date. Recorded video files will populate the File List.
From the Channel drop-down menu, select a specific channel or select ALL CHANNEL and then click
SEARCH.
From the Type drop-down menu, select COMMON (normal recording), ALARM, or ALL TYPE and then click
SEARCH.
Double-click the file from the File List to playback the file in the main screen.
Figure 4.3.5
REMOTE BACKUP
You can backup recorded video files from your system to your PC using the Replay menu in the remote surveillance
software.
48 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
To backup files remotely:
1) Click REPLAY at the top of the main screen.
2) Select a date(s) on the calendar and click REFRESH.
3) Double-click a file from the File List to begin playback.
4) Click BACKUP. Backup begins to C:/DVR/[ip_address]/Backup
NOTE: If you playback a file, you must wait for the file to load before backing it up otherwise you may receive an error
message
.
Figure 4.3.6
When file backup is complete, click OK in the confirmation window. The confirmation window will show the save path
of the backup file.
NOTE: Backup files are saved as .264 files.
Figure 4.3.7
NOTE: Use the Player Software included on the software CD to playback backed up video files.
49 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4.3.6 REMOTE SETUP
Use the Setup tab to configure the settings of your system from a remote location.
NOTE: If the Main Menu is open on the system, you will not be able to make changes to the system from the remote
location.
To open remote setup:
Click SETUP at the top of the main screen. The Remote Setup menu features the following tabbed options:
• RECORD
• ALARM
• PTZ
• NETWORK
• SETTING
• HOST INFO
Click
to enter into setup interface, this interface include record, alarm, PTZ, network, setting and
system information six menus.
4.3.6.1 RECORD
Click
to enter into setup interface; the parameter settings are the same as on the DVR.
Figure 4.3.8
50 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4.3.6.2 ALARM SETTING
Click “ALARM” to enter into setup interface; the parameter settings are the same as on the DVR.
Figure 4.3.9
4.3.6.3 PTZ
Click
to access setup interface; the parameter settings are the same as on the DVR.
Figure 4.3.10
51 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
4.3.6.4 NETWORK
Click
to access setup interface; the parameter settings are the same as on the DVR.
Figure 4.3.11
4.3.6.5 SETTING
Click
to access setup interface; the parameter settings are the same as on the DVR.
Figure 4.3.12
52 | P a g e
REMOTE SURVEILLANCE SOFTWARE
Model #: QS434
BANDWIDTH: Set the bandwidth in kbps (128k, 192k, 256k, 384k, 512k, 1024k) that you want to allocate for traffic
depending on the available internet bandwidth. This bandwidth does not include audio.
FILE SAVE PATH: The save path of captured picture and recording video. IE login password and DST settings you
can set as DVR setting.
4.3.6.6 MAINTENANCE
Click
to access maintenance interface; you can reboot DVR or remotely upgrade firmware.
Figure 4.3.13
4.3.6.7 HOST INFO
Click
to access system information interface (see Figure 4.3.14). This interface includes hard drive
status, remaining recording time, firmware version and MAC Address. All the information is fixed, it cannot be
changed.
Figure 4.3.14
53 | P a g e
PRODUCT SPECIFICATIONS
Model #: QS434
5. PRODUCT SPECIFICATIONS
ITEM
SYSTEM
VIDEO
DEVICE PARAMETER
SPECIFICATION
LANGUAGE
ENGLISH/ CHINESE
GUI
GRAPHIC MENU (OSD MENU)
PASSWORD
ADMINISTRATOR PASSWORD, USER PASSWORD
VIDEO IN
4 CH COMPOSITE VIDEO INPUT 1.0VP-,
IMPEDANCE75Ω,BNC
VIDEO OUT
1 CH COMPOSITE VIDEO OUTPUT,BNC
VIDEO DISPLAY
1-4 CHANNEL SWITCH, QUAD DISPLAY
VIDEO STANDARD
PAL,25F/S,CCIR625LINE,50SCENE
NTSC,30F/S,CCIR525LINE,60SCENE
AUDIO
PICTURE
PROCESSING
AND STORAGE
CONNECTOR
AUDIO INPUT
4 CH AUDIO INPUT,IMPEDANCE600Ω,RCA
AUDIO OUTPUT
1 CH AUDIO OUTPUT,IMPEDANCE600Ω,RCA
BASIC ELECTRICITY OUTPUT
LINEARITY ELECTRICITY
RECORD STYLE
AUDIO VIDEO RECORDED SIMULTANEOUSLY
AUDIO COMPRESSION
ADPCM
PICTURE COMPRESSION
H.264
PICTURE RESOLUTION
CIF/HD1/D1 (30FPS, 15FPS, 7FPS PER CAM)
STREAMING STYLE
ISO14496-10
AUDIO STYLE
ADPCM
VIDEO CODE RATE
AUDIO CODE RATE
CIF: 384~768 KBPS (NORMAL)
HD1:512~1024KBPS (HIGH)
D1:512~1024KBPS (HIGHEST)
32KB/S
DATA STORAGE
SATA HDD UP TO 1TB (OPTIONAL)
NETWORK INTERFACE
RJ45,10M/100M
54 | P a g e
PRODUCT SPECIFICATIONS
ITEM
Model #: QS434
DEVICE PARAMETER
SPECIFICATION
ALARM
ALARM INPUT
4 ALARM INPUT
CONNECTOR
ALARM OUTPUT
1 ALARM OUTPUT
SERIAL INTERFACE
SUPPORT 1 RS232
SERIAL INTERFACE
SUPPORT 1 RS485
NETWORK INTERFACE
RJ45,10M/100M
SOFTWARE
UPGRADE
OTHERS
SUPPORTS USB FIRMWARE UPGRADE
VOLTAGE INPUT
AC:110~240V
VOLTAGE OUTPUT
DC: 19V@3.42
POWER CONSUMPTION
6W WITHOUT HDD
WORKING TEMPERATURE
50 TO 122°F (-10 TO 50℃)
BASIC WORKING PARAMETERS
ITEM
PARAMETER
DESCRIPTION
VOLTAGE INPUT
19V
DC 19V
VOLTAGE OUTPUT FOR CAMERA
12V (+/--0.2)
4 CHANNEL: 12V@2A
VIDEO IMPEDANCE INPUT
75Ω
75Ω EACH CHANNEL
VIDEO OUTPUT
1V P-P
1V P-P CVBS SIGNAL
SATA HDD
ONE SATA
UP TO 1TB WITH MAINSTREAM CAPABILITY
BACKUP
USB 2.0
FLASH DRIVE HARD DRIVE (FAT32)
WORKING TEMPERATURE
50 TO 122°F (-10
TO 50°C)
UNDER NORMAL CONDITIONS
55 | P a g e
FAQ’S
Model #: QS434
6. FREQUENTLY ASKED QUESTIONS
If your problem is not listed below, please call our toll-free number, 877-998-3440 X 539 for more support.
1. Question: Why is the DVR not working after starting?
Answer:
Check the power adaptor input
Check the power on-off
Check the main board of the DVR
2.
Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?
Answer:
Instability or low input voltage
Bad track on hard drive or the hard drive is bad
Power supply is not producing enough power
The front-end video signal is not stable
High temperature, too much dust, bad DVR operating environment
There is a problem with the connector on the main board
The main board of the DVR is defective
3.
Question: Why is there no video output on single channel, multi channel or all channels?
Answer:
Please check the camera cable connection to verify it is well-connected
Please check the cable connection video on the back panel of DVR
Please connect the camera directly to a TV to see if you get picture
Check the brightness of the picture and bring it back to its original default setting
The main board of the DVR is defective
4.
Question: DVR cannot record after startup and the interface is showing "H", why?
Answer:
Make sure power adaptor is DC 19V
Make sure hard drive is formatted
Check the power and data connection cables of the hard drive
The hard drive is defective
The SATA port is not working
5.
Question: What is the meaning of“R”“M”“I”“H” showing on the screen?
Answer:
“R”means the channel is recording
“M” means the channel is on motion detection
“I”means the channel is on alarm
“H” means there is either no HDD. the HDD is bad or the HDD is full
56 | P a g e
FAQ’S
Model #: QS434
6.
Question: DVR is having problems with real-time images, such as bad image color or serious
brightness distortion, why?
Answer:
If PAL and NTSC is not correctly selected on the BNC output, the images will be in black and white
DVR is not compatible with monitor
The video transmission distance is too far
The DVR color, brightness, etc. settings need to be adjusted
7.
Question: Why don’t I have audio when monitoring?
Answer:
Check sound box or speaker functions. Also check for possible short circuit.
Audio source may be connected to the video channel. You can click to full-screen to check.
The main board of the DVR is defective
8.
Question: Why don’t I have audio when playing back?
Answer:
Setting problem: open audio-video item
Check the audio to see if it is closed in playback interface
9.
Question: Why is my System time not correct?
Answer:
Wrong setting or user did not click "Edit" to confirm
Battery is not connected properly
Battery is dead and needs to be changed
10. Question: Why does the “Stop recording” by the right mouse button not work?
Answer:
The “Stop recording” by the right mouse button is only suitable for Manual recording. It can’t stop
recording when recording on a set schedule or on motion recording
11. Question: Why is Motion detection not working?
Answer:
The settings in the motion detection area is not correct
Sensitivity is too low
12. Question: Why is the USB device giving me a backup error?
Answer:
The data exceeds the capacity of backup device
The backup device is incompatible
The backup device is damaged
57 | P a g e
FAQ’S
Model #: QS434
13. Question: Why does the Remote Control not work?
Answer:
The address of remote control is not correct
The distance of remote control is too far or the angle is too wide
Remote control batteries are low
Remote control is damaged or the front panel of DVR is damaged
14. Question: Why can’t I log in over the Internet?
Answer:
Please check the network to see if it is connected. Check if LINK or 100M LED is displayed on the front
panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly
Make sure you are running Windows XP, Vista, or Win7 operating system, and IE6.0-8.0 browser
ActiveX control has been blocked. Please manually install ActiveX control again
Please install DX8.1 and upgrade your video card driver
15. Question: Why is there is no picture or picture is not clear when you preview the recording or
playback the recording via IE?
Answer:
If you access DVR by IE, please choose "Wan" in "web environment"
Please try "Close windows" by the right mouse button, and try "Open windows" again
16. Question: Why am I receiving a message indicating "other members are setting......" when accessing
my DVR settings through Internet Explorer?
Answer:
It probably means someone else is changing the settings of the DVR. Please check the DVR
configuration interface or exit DVR
58 | P a g e
TROUBLESHOOTING
Model #: QS434
7. TROUBLESHOOTING
Error
Possible Causes
• System is not receiving • Cable from power adapter is
power or is not powering
loose or unplugged.
up
• Cables are connected but
system is not receiving
sufficient power
• Remote control is not
detected by the system
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected
to the back of the unit
• Confirm that the system is powered on (LED indicators
on the front should be ON)
• If the unit is connected through a power bar or surge
protector. Try bypassing the bar and connecting the
power directly to the wall outlet
• Plug another electrical device in the outlet to verify that
the outlet is receiving power.
• Connect the system power cable to another outlet.
• Battery in the remote control is • Install two fresh AAA alkaline batteries in the remote
drained
control
• There are no batteries in the
remote control
• Hard drive is not detected • Hard drive cables are loose or • Remove the housing and ensure hard drive cables are
by the system
not properly connected
firmly connected
• There is no hard drive in the
system
• Open the housing and install a 3.5” SATA hard drive
• Hard drive is full (0%) and • Overwrite is not enabled
the unit is no longer
recording
• From the Main Menu: select HDD>Overwrite>Enable
and Apply
• Mouse not detected by
system
• Firmly connect the mouse cable to the USB Mouse
port on the front panel
• Mouse cable is not firmly
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• There is no picture on
• Camera cables are loose or
selected channels/camera have been disconnected
picture is not being
displayed
• Turn the power to the system off (disconnect power
cable). Firmly connect a USB mouse to the USB
mouse port on the front panel of the system.
Reconnect the power cable to the DC 19V port on the
rear panel.
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and
at the camera
• Try moving the camera to another channel or use
another cable
59 | P a g e
TROUBLESHOOTING
Error
• The image on the DVR
appears but does not
have sound
Model #: QS434
Possible Causes
Solutions
• Audio cables are loose or have • Check the AUDIO connections to the DVR
been disconnected
• Audio channels have been
disabled in the system menu
• Check the configurations: Main>Menu>Record>Audio
• Volume on external speakers
(not included) is low or off
• Increase volume on external speakers (not included)
• A “whirring” noise is
coming from the system
• Fan is active
• The fan means the exhaust fan is working normally
• The system beeps at
startup
• System emits a beep at startup • The beep at startup is normal
• The system beeps during • Motion detection is enabled but • Open the Main Menu and click Advance
motion detection
the alarm buzzer is activated
• Click ALARM; set the Buzzer to 0s and click APPLY
• I am not receiving email
notifications
• Email notification is disabled
• Open Main Menu>Advance>Alarm; click EMAIL
SETUP; under EMAIL select ON
• Default system setting is
disabled but you have not
entered your own SMTP
information
• If you want to use your own SMTP server, deselect the
Default box and enter your SMTP Server address,
Port, User name and Password in the respective fields
60 | P a g e