User Guide for the Volvo On Call mobile application
This document provides basic information on the pre-requisites, functionalities and
limitations of the Volvo On Call mobile application.
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General Information and security
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Technical requirements
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Getting started
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Limitations and disclaimers
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Basic navigation
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Vehicle dashboard – Data
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Vehicle dashboard – Warning indicators
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Vehicle dashboard – Remote heater start
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Status – Car Locator
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Status – Doors
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Assistance Call
•
Journal log
•
Your account
Notes:
This user guide is intended to provide assistance in the setup and usage of the Volvo On Call
mobile application. We reserve the right to make changes at any time and without notice to
the described functionnalities and design.
Apple, AppStore, Android and Android MarketPlace names are protected by copyright.
General information and security
The Volvo On Call application allows you to monitor and control some of the functions of
your vehicle while not being driven. Typically your car will send data batches to the central
Volvo On Call server every time you turn the engine off and remove the key. This data will
be securely stored on your account so that you can retrieve it via the Volvo On Call
application on your smartphone. Up to five mobile phone accounts can be attached to one
vehicle.
Your mobile account is protected by a password that will be required every time you open
the application. Alternatively you can decide to store this PIN code in your phone to make
the navigation easier. Be mindful that the application is then no longer protected.
Volvo On Call fulfils all the legal requirements when it comes to personal data protection
and operates in line with the European data protection laws.
Technical requirements
To work properly the Volvo On Call mobile application requires:
A Volvo vehicle:
— Model Year 2012 or later
— Equipped with the Volvo On Call factory option
— In case of “Remote heater start”, the vehicle must be equipped with an factory-fit parking
heater option.
A valid Volvo On Call subscription:
Volvo On Call comes with a 2-year complimentary subscription. Contact your dealer to
extend your subscription beyond that period.
A compatible smartphone device and mobile platform:
The following smart phones/devices are supported:
— Apple iPhone 3G, 3GS or 4, iPod Touch and iPad with iOS 4.3 or later
— Android compatible devices with Android 2.2 or later
Other Apple and Android products or earlier versions of iOS or Android OS might work but
are not supported.
An internet access:
The Volvo On Call mobile application uses internet connectivity to communicate with the
vehicle, therefore your communication device must have internet connectivity. The Volvo On
Call mobile application typically requires 200-500 KB per month of data transmission in a
normal usage.
Getting started
To be able to connect the Volvo On Call mobile application to your car you need to create a
Volvo On Call account. Follow the three steps below (make sure you are in your car when
doing so):
1- Download the Volvo On Call mobile application
Please search for and download the application
•
From Apple AppStore: TBD Insert link:
•
From Android Market: TBD Insert link:
For instructions how to install, refer to your smart phone manufacturers manual.
2- Select 'Create an account'
Fill in the required information
For security reasons you will be required to provide the VOC PIN code you have selected
when activating your Volvo On Call system at the time of delivery of your car.
3- Push the On Call button in your car
For security purposes you will be required to push the On Call button in your car within
2 minutes of the account creation so that a link can be established between the car and
your phone.
Limitations and disclaimers
GPS and GSM availability
Since Volvo On Call and your smart phone relies on GPS and GSM technology which are
based on the idea of a “clear line of sight from the sky”. Sould it not be the case some
features may lose part or whole functionality. This might be the case e.g. if you’re in a
parking garage under ground with bad or no GPS/GSM reception at all.
Data exchange
The Volvo On Call mobile application can’t retrieve data from the vehicle while in operation.
Your car will send data batches to the central Volvo On Call server every time you turn the
engine off and remove the key (in case of a keyless entry vehicle you need to move away
from the vehicle until the key doesn’t have contact with the vehicle anymore). Refreshed
information will be available within a minute.
Response time
Due to current technical limitations, the response times experienced with the Volvo On Call
application are typically:
— any command sent to the vehicle takes a minimum of five seconds to deliver.
— any response from the vehicle takes a minimum of five seconds to deliver.
This means that if you issue a command on your smart phone that requires the vehicle to
perform a task and in turn return an answer which shall be presented to your smart phone
screen, the complete trip from you to your car and back to you will have a total delay of
ideally 10 seconds, normally this time will be around 20 seconds.
(Note! In case the car has bad GSM reception and can't use GPRS data traffic, then the
complete trip from you to your car and back to you may have a total delay of one to two
minutes).
System sleep mode
In order to save the battery charge when the car is not used for longer periods the Volvo On
Call system has been set up to operate in the following way:
- First 72 hours (3 days) after engine shut off: the system is continuously available and
executes new requests immediatly
- 3 to 14 days after engine shut off: the system wakes up every hour to check for new
request and execute them
- After 14 days: the system turns to sleep mode and is no mobile app functionality requiring
communication with the vehicle is available.
Availability per model
C30
C70
S40
S60
S80
V50
V60
V70
XC60 XC70 XC90
Dashboard – Data (1)
θ
θ
θ
ν
ν
θ
ν
ν
ν
ν
θ
Dashboard – Warning indicators
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
Dashboard – Heater (2)
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
Status – Car locator with
GoogleMap
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
Status – Honk & flash
6
6
6
ν
ν
6
ν
ν
ν
ν
6
Status – Locking status (3)
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
6
Status – Lock/unlock doors (3)
6
6
6
ν
ν
6
ν
ν
ν
ν
6
Assistance
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
Journal Log
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
Account information
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν
ν Available
θ Partly available
6 Not available
(1) Please see Vehicle dashboard - data section for full details of what information is
accessible depending on the Volvo model
(2) This function requires your vehicle to be equipped with a factory-mounted parking
heater
(3) You can check if the doors and windows of your car are open or closed but you cannot
lock the doors remotely on C30, C70, S40/V50. It is not possible to check the status or
lock/unlock the doors on XC90.
Basic Navigation
The Volvo On Call mobile application uses the common navigation priciples of Android and
Apple applications.
Main feature groups icons
In order to save screen space on the smart phone device, the features offered in the Volvo
On Call mobile application have been divided into different feature groups.
Features
Within each feature group you can navigate through the different functions by selecting the
tabs located at the top of the screen.
Certain tabs or functions may not be available for your car. They appear in grey and cannot
be selected.
Help button icon
Press this icon to get more help on the view.
Refresh button
Certain views don’t automatically update themselves. Press this icon if you have recently
left your vehicle to see updated data.
Vehicle dashboard - Data
The Vehicle Dashboard provides a set of data from your car. They are collected from the
vehicle one minute after the key has been removed from the key slot (i.e. this function does
not provide real-time nor on-demand collection of dashboard values). The following
dashboard values will be collected per vehicle platform:
Parameter
Description
Exclusions
Master Odometer
Value
The master odometer value
None
Trip Meter 1
The value of Trip meter 1
C30, C70,
S40/V50,
XC90
Trip Meter 2
The value of Trip meter 2
C30, C70,
S40/V50,
XC90
Avg Fuel
Consumption
The value of the average fuel consumption (Trip
Computer)
C30, C70,
S40/V50,
XC90
Avg Speed Kmph
The value of the average speed (Trip Computer)
C30, C70,
S40/V50,
XC90
Dist To Empty Fuel
The distance left to drive until the fuel tank is
empty.
C30, C70,
S40/V50,
XC90
Fuel Amount Liters
The number of liters left in the fuel tank.
None
Vehicle Dashboard - Warning Indicators
For your convenience, the Volvo On Call mobile application includes some of the warning
indicators from your vehicle’s dashboard. Based on your specific model and equipment
different kind of warnings may appear in the list.
Please refer to the owner manual of your car to get appropriate instructions based on the
type of warning received. For more information please contact your dealer.
Remote Heater Start
The Remote Heater Start function provides both a way to immediately start the parking
heater and a way to configure the two timers available for configuring a delayed start of the
parking heater.
Note that this function requires the vehicles to be equipped with a factory-mounted parking
heater. Please consult your dealer.
Remote Heater Start – Direct start/stop
The direct start/stop of the parking heater provides a means to immediately start/stop the
parking heater.
Limitations:
•
VOC uses GSM/GPRS to communicate. If no connection can be established with the
vehicle, the function will NOT perform as expected.
•
The function will not start immediately since the function relies on the SMS being
delivered to the vehicle. This will typically take 5-10 seconds.
Remote Heater Start – Configure Timers
Use the "configure timers" function to program your car pre-heater in the next 24 hours.
You should indicate the time you plan to leave and your car will calculate what time the
heater should be started based on the exterior temperature.
Your heater has two timers available for use, with the Mobile App you can:
— Check the current status of the parking heater timers
— Modify/cancel an existing start time
— Program each timer for your time of departure
Notes:
•
VOC uses GSM/GPRS to communicate. If no connection can be established with the
vehicle, the function will NOT perform as expected.
•
The function will not start immediately since the function relies on the SMS being
delivered to the vehicle. This will typically take 5-10 seconds.
•
If the ambient temperature is around 15 degrees or above the parking heater will not
be started. Consult your vehicle owners manual for more details about the heater.
•
If the fuel level or battery charge is too low it will not allow the heater to start
•
If you change the timer setup from the car it will be visible in the mobile application
about one minute after the key is removed
•
Make sure to set the clock correctly in the vehicle in order for the function to work
properly.
Note for Volvo On Call MY11 owners
The Volvo On Call MY12 Mobile App cannot currently be used to control your Volvo On Call
MY11 heater, instead we refer to either the SMS option (as described in the Volvo On Call
MY11 owners pages) or by downloading an heater mobile application, see
www.volvocars.com/VolvoOnCall for more info how to achieve these applications to your
phone (if supported by Volvo Car Corporation).
Status - Car Locator
The Car Locator function provides a graphical map inside the mobile application showing
both the current position of the mobile device and the last known position of the vehicle.
The map view also provides a compass function (on supported devices), which will assist the
driver by showing the direction in which the vehicle is located.
Notes:
•
The function is based on the vehicle position transmitted by the car one minute after
the key has been removed from the key slot or, for key less vehicles, one minute
after the key is no longer in contact with the vehicle.
•
The positioning of the vehicle is done using a GPS device. The accuracy of a GPS
device is strongly connected to strength of the GPS signals and the number of
received signals.
•
Volvo On Call uses GSM/GPRS to communicate the position. If the vehicle is parked
in a location where no GSM/GPRS coverage is obtained the new position will not be
emitted. Hence the system will presume that the vehicle is located at the last
transmitted position. The day and time of the displayed position is indicated on the
screen.
•
It requires a compatible smart phone device with GPS receiver.
Honk & Blink
Due to that the GPS technology isn’t always accurate enough to pinpoint the exact location
of your vehicle on a large parking lot, you can use the “Honk & Blink” feature which triggers
the honk and flashing lights in your vehicle for a few seconds so you can easily locate it.
Note: The vehicle requires you to be within approx. 100m from it to be able to use this
function.
Status - Doors
The Remote Door Lock Status function provides a way to ensure that your vehicle has been
locked and that all doors and windows are fully closed.
Subsequently it enables you to lock your vehicle remotely. This action will engage the alarm
but not the deadlock, making it possible to open the vehicle from the inside for safety
reasons.
In a similar way you can unlock your vehicle. To avoid accidental unlock of the car it
requires someone to physically pull the handle of the luggage compartment in order for the
vehicle to unlock itself. If this is not done within two minutes the luggage compartment door
will relock itself automatically.
For security reasons the application will always require the PIN code to open the car
remotely even if it has been stored in the phone.
Notes:
VOC uses GSM/GPRS to communicate. If no connection can be established towards the
vehicle, the function will NOT perform as expected.
The function will not start immediately, the function relies on SMS being delivered to the
vehicle that will take typically 5-10 seconds.
Door/Window status: The tailgate and sunroof/convertible roof are not included in the status
shown and cannot be detected, i.e. it will indicate closed doors even if those are open.
The doors view and functionality is not available on XC90.
Assistance call
If you need assistance from the Volvo On Call Operation Centre just use the Assistance
function of Volvo On Call mobile application.
You will be required to enter your phone number (including international prefix sign and
country code) and press “Request Assistance”. Volvo On Call Operation Centre will
endeavour to call you back immediately.
The Volvo On Call Operation Centre is available 24/7 and will provide assistance in case of a
breakdown or if you have any question related to Volvo On Call.
Journal log
This function collects information regarding all the trips made with your car. Trip information
is collected by the vehicle every time the engine is turned off and sent to the Volvo On Call
server. If the vehicle for some reason is not able to send the trip information at the end of
the trip (e.g. due to poor GSM coverage), the trip information will be stored in the vehicle
and sent at a later time when the vehicle has GSM coverage again. The journal log will
remain available for 40 days.
The information collected for each trip is e.g.:
• Start position/time/date
• End position/time/date
• Duration
• Fuel amount used and average fuel consumption
• Distance traveled (km)
The mobile application also provides you with the following features:
— Grouping individual trips into a single trip, e.g. when taking a rest on a long journey.
— Tagging trips as either work related or private.
— Emailing a spread sheet compatible format to a mail recipient for further processing.
— Deleting individual trips
Availability of data to multi account
If you have several accounts connected to one vehicle you all share/see the same view of
the Volvo On Call data server (i.e. each mobile device functions as a client connecting to the
server to see which data is available, and also possibly make some operations on the server
data). This means that if you delete one trip, rename or group trips from one phone it will
take effect on all your other clients/phones viewing the list at a later time.
Exporting data
You have the opportunity to export all or selected trips from the mobile application to an email address in a spreadsheet format (eg. to create an business expense report). Select the
trips you wish to export and press 'send as email'. When you open it on a computer the file
will be in a .csv file format. Please follow the instructions supplied in the mail where your
journal log was attached to.
Turning off the Journal Log function
The Journal Log can be turned off. This will instruct the vehicle to stop sending journal log
information at the end of each trip. None of the phones connected to your account will be
able see the Journal Log.
Your account
You can check useful information related to your car by using the Vehicle info function.
The following information will be presented as vehicle information:
Parameter name
Example value
Description
Petrol
Type of fuel, can either be Petrol or
Diesel.
MODEL
XC60
The vehicle type as a display text.
VIN NUMBER
YV1CT7146B1577239 The vehicle identification number
FUEL TANK, VOLUME
70
The vehicle fuel tank volume in liters.
GROSS WEIGHT
2505
The gross weight of the vehicle in kg.
MODEL YEAR
2012
The model year of the vehicle.
DOORS
5
The numbers of doors in the vehicle.
FUEL TYPE
VOC SUBSCRIPTION DAYS 456
LEFT
The number of days left of the VOC
subscription