Winegard WI3535T Product specifications

WINEGARD®
Satellite Interface
Installation/Operation Manual
Model WB-2700/WB-2000
Made in the U.S.A.
U.S. Patent Pending
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Converter required for DIRECTV HDprogramming only. Sold separately.
Winegard Company • 3000 Kirkwood St. • Burlington, IA 52601-2000
800/288-8094 • FAX 319/754-0787 • www.winegard.com
Printed in U.S.A. © Winegard Company 2007 2452114 Rev. 1/10
Congratulations!
You have selected the Winegard Satellite Interface, your source for High Definition Satellite Programming. The Satellite Interface Box enhances your RoadTrip™ or Movin’ View® Satellite Systems, allowing access to more satellites
and more HD programming. *The Satellite Interface Box is designed for use with DISH Network, DIRECTV and Bell
ExpressVu satellite television providers. This manual provides important information on the installation and operation of
your Satellite Interface Box. Please take time to read this manual before installing or operating your antenna.
Icons appearing in the manual are used for important information and helpful tips.
Alert indicates important information regarding
product use, product specifications or procedures.
Important tip offers helpful suggestions or
refers you to a related topic in the manual.
For Winegard Warranty Information:
Att: Technical Services
Winegard Company
3000 Kirkwood St.
Burlington, IA 52601
800-788-4417
Fax: 319-754-0715
Disclaimer
Although every effort has been made to insure the
information in this manual is correct and complete,
no company shall be held liable for any errors or
omissions in this manual. All information contained
in this manual is subject to change without notice.
No warranty of any kind is made with regard to the
information included in this manual. The Satellite
Interface is designed specifically for use with
motorized recreational vehicles and information
contained herein is provided for that purpose only.
Trademarks
*Winegard, Movin’ View and RoadTrip are trademarks
of Winegard Company. DISH Network is a registered
trademark of EchoStar Satellite L.L.C. DIRECTV is
a registered trademark of DIRECTV, Inc., a unit of
Hughes Electronics Corp. ExpressVu is a registered
trademark of Bell Canada, Inc. All trademarks contained
in this manual are property of their respective owners.
Reference made to products or services provided by
companies, other than Winegard Company, does not
represent any endorsement of those products or services.
1
Table of Contents
1. Introduction...................................................................................................................................4
1.1 System Overview................................................................................................................4
1.2 Parts Provided With HD System.........................................................................................4
1.3 Additional Equipment and Materials Required for Operation............................................4
1.4 Satellite Interface Components............................................................................................5
1.5 Accessing the Main Menu...................................................................................................5
2. Safety..............................................................................................................................................6
2.1 Installation Safety................................................................................................................6
3. Installation.....................................................................................................................................6
3.1 Pre-Installation....................................................................................................................6
3.2 Route Cables........................................................................................................................7
3.3 Plug Power Cable into Satellite Interface............................................................................8
3.4 Connect Satellite Antenna to Satellite Interface..................................................................9
3.5 Connect Satellite Interface to Primary HD Receiver..........................................................9
3.5.1 Connect Satellite Interface to Primary DIRECTV HD Receiver...........................10
3.5.2 Connect Satellite Interface to Primary DISH Network or ExpressVu HD Receiver... 11
3.6 Connect Satellite Interface to 110VAC Power....................................................................11
3.7 Install Software Update With Clone Box............................................................................12
3.8 Connect Data Cable to Electronics Board and Replace Dome............................................13
4. DIRECTV Operation....................................................................................................................14
4.1 DIRECTV Overview...........................................................................................................14
4.2 DIRECTV First Time Setup................................................................................................14
4.3 Watching DIRECTV Programming.....................................................................................15
5. DISH Network Operation............................................................................................................17
5.1 DISH Network Overview....................................................................................................17
5.2 DISH Network First Time Setup.........................................................................................17
5.3 Watching DISH Network Programming..............................................................................20
5.4 Satellite 129°W Notice........................................................................................................20
6. Bell ExpressVu Operation............................................................................................................21
6.1 Bell ExpressVu Overview...................................................................................................21
6.2 Bell ExpressVu First Time Setup........................................................................................21
6.3 Watching Bell ExpressVu Programming.............................................................................23
7. Satellite Interface Menu...............................................................................................................24
7.1 Main Menu..........................................................................................................................24
7.2 Satellite Setup Menu...........................................................................................................24
7.3 Sleep Menu..........................................................................................................................27
7.4 Diagnostics Menu...............................................................................................................29
7.5 Configuration Menu............................................................................................................30
2
8. Troubleshooting.............................................................................................................................31
8.1 LCD Error Messages...........................................................................................................31
8.2 Solutions to Common Operating Issues..............................................................................32
Appendices..........................................................................................................................................33
A. Wiring Diagrams...................................................................................................................33
B. Recommended Receivers......................................................................................................36
C. Normal Operating Messages.................................................................................................36
3
1. INTRODUCTION
1.1 System Overview
The Winegard HD Satellite Interface allows your Winegard Movin’ View and RoadTrip
satellite systems to receive additional KU-band satellites not available with a stand-alone
system. In addition to more available satellites, you will be able to enjoy
additional High Definition programming available through your satellite service provider.
The Winegard HD Satellite Interface is designed for use with either a Winegard
Movin’ View or RoadTrip satellite antenna (sold separately). It is compatible with both
stationary and in-motion satellite antennas.
The Winegard HD Satellite Interface is compatible with the following service
providers and satellites:
Service Provider
Available Satellites
DISH Network
119°W, 110°W, 129°W (Automatic and Manual Mode)
61.5°W, 148°W (Manual Mode only)
DIRECTV
101°W, 110°W, 119°W (Automatic and Manual Mode)
72.5°W (Manual Mode only)
Bell ExpressVu
82°W, 91.5°W (Automatic and Manual Mode)
The Winegard HD Satellite Interface is compatible with the following Winegard Automatic
Satellite Systems:
Product Line
Movin’ View
RoadTrip
Model #
MV-3500, MV3500A, MV3535A, MV3500T, MV3535T,
WI3535T, MV-0500*
RT1200S, RT1235S, RT1200T, RT1235T, RTS-12W,
RTS-12B, RTT-12W, RTT-12B
*MV-0500 must be upgraded to MV3500A electronics. Contact Winegard Customer Service for details.
1.2 Parts Provided With Satellite Interface
1. HD Satellite Interface Box
2. Clone Box
3. 25’ modular data cable, for use with clone box
4. 30’ modular data/power cable bundle with Heyco Connector
5. 2’ mini coax cable
6. Power Supply
7. Hardware Bag
8. Installation/Operation Manual
1.3 Additional Equipment and Materials Required for Operation
1. Television or Video Monitor, HD Television required for HD programming.
2. Satellite Receiver with authorized programming. An HD receiver is required to receive
High Definition programming. Contact your service provider for details.
3. Approved sealant for roof.
4. For DIRECTV subscribers, the Winegard 110°W HD Converter is required
(model WB-1100).
4
In order to receive
DIRECTV Satellite 110°W
programming, a Winegard
110°W HD Converter is
required, sold separately
(model WB-1100).
Some satellites listed
are not available in all parts
of the country.
1.4 Satellite Interface Components
HDTV Satellite Interface
User interface for the HD Satellite Interface. Using this panel, the user can select the satellite service provider, choose the toggling pair for DIRECTV, control satellite antenna in
manual mode and many more features. Interface also provides +12VDC power to satellite
antenna.
Satellite Interface
POWER
SELECT
ENTER
Select Button
Changes
selection in
interface
menu
Power Button
Switches the Interface
Box and Satellite Dish
ON and OFF
Enter Button
Confirms selection in
interface menu
LCD Display
Shows current status
of satellite system
DIRECTV 110°W HD Converter
Required for DIRECTV only. Satellite 110°W provides most of the High Definition content. When satellite 110°W is selected, the HD Converter converts the signal to a frequency
that can be read by your DIRECTV High Definition receiver.
TO INTERFACE/DISH
TO CONTROL
DIRECTV® (110°) HD CONVERTER
MODEL WB-1100
WINEGARD COMPANY • BURLINGTON, IOWA
Made in USA
TO RECEIVER
1.5 Accessing the Main Menu
You can access the Satellite Interface Main Menu at any time using the following steps.
[BUTTON] denotes a button to be pushed on the Satellite Interface front panel, and words
in Bold represents options on the LCD screen. The *Asterisk on screen denotes the current
selection.
1. Press and Hold [ENTER] button for 2 seconds.
2. Press [SELECT] to choose Yes.
3. Press [ENTER] to confirm selection. You will now be in the Main
Menu.
5
2. SAFETY
2.1 Installation Safety:
Winegard highly recommends the Winegard HD Satellite Interface be installed by a
professional installer, as RV rooftop work may be required, as well as some electrical
wiring.
Do not install the roof top portion of this system in the rain. Before drilling any holes for
installation, make sure there are no obstructions, such as wiring, etc. To protect against
water damage, seal any roof top holes with approved sealant.
Winegard is not liable for damage, expenses,
or injury caused by
improper installation.
Read the entire manual before attempting to install the system. Follow the instructions
carefully.
Use all appropriate safety equipment.
3. INSTALLATION
3.1 Pre-Installation
Installation Overview (order may change depending on installation)
Gather tools and equipment needed for installation.
Route new data/power cable, if necessary
Install HD Satellite Interface and necessary components
Connect Satellite Interface to antenna and receiver
Update satellite antenna software, if necessary
Plan your entire installation before you start. Determine
the location of all of your equipment and make sure cable and
wires are long enough to reach
their termination points.
Tools and Material Required for Installation
1. Drill
2. Phillips #2 Screwdriver or drill bit
3. 5/16” nut driver bit
4. RG-6 coax stripper and crimping tool
5. 7/16” open-ended wrench
6. Sealant (check with your RV manufacturer for proper type)
7. Small flat head screwdriver
Select a Location to Install the Satellite Interface
For best results, the Winegard Satellite Interface should be installed near the primary
receiver in your RV. Be sure an AC power source is available.
This manual assumes that a Winegard Satellite System is already fully installed on the
RV roof top. If a system has not yet been installed, please refer to the installation manual
included with the satellite system for installation instructions. Use the power/data cable
included with this kit for satellite antenna installation.
6
If you are installing a
new Satellite Antenna with
the HD Satellite System, use
the cables supplied with this
kit for antenna installation.
If you are installing the HD Satellite Interface as an add-on to a previously installed
Winegard Satellite Antenna, you should install the software update to your satellite antenna
first, then proceed with cable and HD Satellite Interface installation. Refer to 3.7 Install
Software Update with Clone Box for instructions.
3.2 Route Cables (If Necessary)
If your Winegard Satellite System on your roof came installed with the power/data cable,
or if your coach was pre-wired for a Winegard Satellite System and HD Interface, you may
proceed to the next step. If your system was wired using only the red/black power wire,
you must route the new 30’ power/data cable included.
If you are replacing the current power wire, remove the sealant and 8 screws from the roof
top cable entry plate using the drill and 5/16” nut driver bit and discard. If not already
done, remove the dome from the antenna by removing the eight dome screws with a Phillips head screwdriver. Do not lose dome screws!
Be sure to verify your
previously installed antenna’s
wiring. You may be able to
save installation time if it
already includes the data
cable.
Trace the current power wire to the Heyco Connector going into base. Remove the large
nut, Heyco Connector, and small nut inside base using the 3/4” wrench or crescent wrench
and discard. See Figure 3.1.
Figure 3.1
Large Nut
Small Nut
Heyco Connector
Locate the green connector that connects the power wire to the electronics board. Using a
small flat head screwdriver, unscrew the 2 side screws and disconnect from board.
Unscrew top two screws and remove connector from cable. Do not lose green connector!
Cut wire ties and pull power cable out of dome.
Locate end of new power/data cable with LONGER exposed data cable. Route this end
of the power/data cable through power wire hole. With top screws facing up, insert power
wire into saved green connector and screw down top screws to secure. See Figure 3.2.
Figure 3.2
One end of the power/
data cable has a longer data
cable. Use the longer end
inside the dome and the short
end inside the RV.
Red Wire
Black Wire
Plug green connector into power connector on electronics board. Screw in 2 side screws
Be sure loose cables
to fasten. Do not connect data cable yet if software update must be done. Pull slack out
inside
dome will not interfere
of cable from outside base, and push new Heyco connector into base. Pull on Heyco to be
with dish LNB.
sure it is secure. Fasten cable to base cleats or wire tie holders using wire ties.
Route power/data cable through existing roof hole and into Interface/Receiver location.
You may want to attach new cable to old power cable using electrical tape to help pull wire
through. If not already done from a previous installation, route primary coax into hole to
receiver as well. If necessary, route second coax to location.
7
At this point, if your Satellite System does not need a software update, or has already been updated, you may plug the data cable inside dome into the modular connection
on the electronics board. Verify that all connections have been made and all cables have
been tied to base using cable ties. Replace dome using 8 screws. Be sure dome screws are
securely fastened. See Figure 3.3.
Figure 3.3
Note: Movin’ View board shown.
RoadTrip board will be slightly different.
After power/data cable and coax cable(s) have been routed to Satellite Interface, seal underneath cable entry plate with approved sealant and screw down plate using 12 screws with
drill and 5/16” nut driver. Seal over screw heads and around entry plate. Clamp excess
cable with supplied cable clamps and screws. Seal around screw holes.
3.3 Plug Power Cable into Satellite Interface
If the original power cable was removed from the satellite antenna in the previous step,
disconnect the power wire from the power switch inside the RV. Discard switch, wall plate,
and original power cable.
Do not cut the
power/data cable. You
should coil excess cable inside or behind the cabinet.
Connect power/data cable power wires to green connector provided in hardware bag.
Screw top screws down to secure cables. See Figure 3.4.
Figure 3.4
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
Red Wire
Black Wire
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
Plug green connector into back of Satellite Interface Box in port labeled “DC OUT TO SAT
ANTENNA BLK/RED.” Screw in side screws to secure to box. See Figure 3.5.
Figure 3.5
DC IN
8
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
You may replace
your old wall plate with a
standard size blank plate
available at any hardware
store.
3.4 Connect Satellite Antenna to Satellite Interface
Locate the primary coax cable from rooftop antenna. Connect it to “Sat Antenna In” on the
Satellite Interface. See Figure 3.6.
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
Figure 3.6
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
The primary coax
cable is connected to the
electronics board inside the
dome. In most antennas,
the secondary coax must be
connected to the secondary
coax port inside the dome.
See the manual for more
information.
3.5 Connect Satellite Interface to Primary HD Receiver
Depending on your satellite service provider, you must connect the Satellite Interface to
your primary HD receiver in 1 of 2 ways. The DIRECTV installation begins on the next
page. See page 11 for DISH Network and Bell ExpressVu installation.
9
3.5.1 Connect Satellite Interface to Primary DIRECTV HD Receiver
Each DIRECTV HD Receiver requires the 110°W HD Converter. (Sold separately, model
WB-1100).
Using a mini coax cable provided with the HD Converter, connect “Sat Receiver Out” on the Interface to “To Interface/Dish” on the HD Converter.
Using the other mini coax cable provided with the HD converter, connect
“HD CTRL 1” on the Interface to “To Control” on the HD Converter.
Using the mini coax cable provided with the Satellite Interface, connect
“To Receiver” on the HD converter to “Satellite In” on the DIRECTV HD
Receiver.
Figure 3.7
Satellite Interface
DC IN
TO INTERFACE/DISH
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
TO CONTROL
DIRECTV® (110°) HD CONVERTER
HD Converter
MODEL WB-1100
WINEGARD COMPANY • BURLINGTON, IOWA
Made in USA
TO RECEIVER
SATELLITE IN
Primary DIRECTV
HD Receiver
If installing a secondary HD receiver, repeat 3.5.1, but connect coax cable from Satellite
Antenna to “To Interface/Dish” on second HD Converter. Connect “HD CTRL 2” on the
Interface to “To Control” on Converter. Connect “To Receiver” on Converter to “Satellite
In” on second HD Receiver. See Appendix A for a complete wiring diagram.
10
A secondary standard DIRECTV receiver
does not require a second
HD Converter.
3.5.2 Connect the Satellite Interface to Primary DISH Network or ExpressVu HD Receiver
Using the mini coax cable provided with the Satellite Interface, connect “Sat
Receiver Out” on the Satellite Interface to “Satellite In” on the DISH
Network or ExpressVu HD receiver.
See Figure 3.8. See Appendix A for a complete wiring diagram.
Figure 3.8
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
Satellite Interface
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
SATELLITE IN
Primary DISH Network or
ExpressVu HD Receiver
If connecting a secondary HD or standard definition receiver, route secondary
coax cable from satellite antenna to “Satellite In” on receiver.
3.6 Connect the Satellite Interface to 110VAC Power
Plug AC Power Adapter into “DC IN” port on back of Satellite Interface. Plug the other
end into a 110V AC outlet.
Ensure that all cable connections have been made correctly before powering unit on for the
first time.
11
3.7 Install Software Update with Clone Box (if necessary)
It may be necessary to install a software update to your previously installed Winegard Satellite System to ensure proper communication with the HD Satellite Interface.
If your Winegard Satellite system was installed without a data cable, ie. only coax cables
and a black/red power cable were installed, it will most likely be necessary to update the
satellite system’s software.
If your system was installed with a data cable included, most likely you will not need to
install the update.
If you are installing an HD Satellite System as an add on to previously installed Winegard
Satellite System, you will continue to power the satellite antenna on/off through the wall
plate power switch. If you have already connected the power/data cable to the HD Satellite
Interface, you will power dish with Interface Power Button.
Power on the Satellite Antenna. If you are connected to the Satellite Interface, the status
screen will show an error message. You can disregard this message. The dish will begin
moving and may lock onto a satellite.
If not already done, remove the dome by removing the 8 dome screws. Do not lose the
dome screws!
Connect the 25’ clone box data cable to the modular port on the clone box. Connect the
other end to the modular data port on the satellite antenna’s electronics board.
See Figure 3.9
Figure 3.9
It is okay for the dish
to move during the software
update.
Note: Movin’ View board shown.
RoadTrip board will be slightly different.
The clone box will automatically begin the software upload. A green then red light will
immediately flash, followed by the green light flashing.
DO NOT POWER
During the software upload, the green light will flash repeatedly. The software update proc- OFF THE DISH OR
ess will take approximately 2 minutes. When the software update is complete, the flashing UNPLUG ANY CABLE
green light will become solid. You may unplug the clone box from the electronics board.
DURING SOFTWARE
UPDATE!. Doing so may
Potential Error Messages
damage your system.
If a solid red light comes on after you plug in the system, your system is incompatible with the Winegard Satellite Antenna (Dish).
If a flashing red light appears during the software upload, an upload error has occurred. Turn your satellite dish off, wait 15 seconds, then power it on again to retry
the software upload.
12
After the software has been loaded, you are ready to proceed to the next step.
If you are installing the HD Satellite Interface as an add-on and have not yet installed the data cable and interface, return to section 3.2 Route Cables.
If you have already installed the Satellite Interface and data cable, you must power
cycle the interface after the software update has been made for proper communication with satellite antenna.
3.8 Connect Data Cable to Electronics Board and Replace Dome
If you have already installed power/data cable, you are ready to finish the rooftop
installation.
After disconnecting the clone box data cable, plug in the modular data cable from the
power/data cable into the modular connection on the electronics board. See Figure 3.10.
Figure 3.10
Note: Movin’ View board shown.
RoadTrip board will be slightly different.
Verify that all connections have been made inside dome and that all cables have been tied
down to base using cable ties. Replace dome using 8 dome screws.
13
4. DIRECTV Operation
4.1 DIRECTV Overview
When connected to a Winegard automatic satellite antenna, the Winegard HD satellite Interface is capable of receiving the following satellites:
•
•
•
101°W - Majority of standard programming
119°W - Standard programming and some HD programming
110°W - Only HD programming. Requires converter
In automatic mode, the satellite antenna will automatically toggle between pairs of user
defined satellites. The toggle feature will work while stationary for all models and in-motion for in-motion model satellite antennas. The pair can be selected from the main display
of the Satellite Interface. The available satellite pairs are:
101°W and 110°W
101°W and 119°W
You may also operate the satellite antenna in Manual Mode. More information on Manual
Mode is available in Section 7.2.
4.2 DIRECTV First Time Setup
Configure Satellite Interface box for DIRECTV programming
Press [Power] to power on the Satellite Interface and Satellite Antenna. The antenna will
begin it’s search for its pre-set satellite.
Access the Main Menu. Press and hold the [ENTER] button for 2 seconds.
Press [SELECT] to choose Yes.
Satellite Interface
POWER
Enter User Menu?
*Yes No
SELECT
ENTER
Press [ENTER] to confirm selection. You are now in the Main Menu.
Press [ENTER] to confirm Satellite Setup.
Satellite Interface
POWER
Satellite Setup*
Enter Sleep
SELECT
ENTER
Press [ENTER] to confirm Sat Provider.
From Service Provider menu press [ENTER] to confirm DTV.
Satellite Interface
POWER
Service Provider
*DTV DISH BELL
SELECT
ENTER
Select Yes and press [ENTER] to save setting. The satellite antenna will reset and begin its
search routine for satellite 101°W. Your satellite antenna is now set for DIRECTV programming.Each time you power on the Satellite Interface, the satellite antenna will locate
DIRECTV satellite programming.
14
Toggle - the dish will
automatically switch satellites by changing channels
on your remote control.
Configure DIRECTV Receiver Antenna Type
You must set your DIRECTV receiver to the “Oval Dish, 3 Satellites” Dish Type. As
many DIRECTV receivers have been made by different manufacturers, consult your receiver’s owners manual for instructions on changing Dish Type.
4.3 Watching DIRECTV programming
Power on the Winegard Satellite Interface. In a few moments, the satellite antenna will
begin its search routine. It will verify satellites and lock onto DIRECTV satellite 101°W.
If you have an in-motion antenna, the antenna will continue to “track” the satellite for 7
minutes after signal acquisition. After 7 minutes, it will enter sleep mode. You can watch
television as normal while the antenna is tracking. For instructions on how to force sleep
mode, see Section 7.3.
You can view the
satellite acquisition status
from the LCD status screen
as well as the DIRECTV
signal strength screen.
Choosing the Satellite Pair
After the antenna has locked onto DIRECTV programming, the LCD Status Screen on the
Satellite Interface will display the alternate satellite menu. At any time, you may choose
which satellite will be the alternate toggling satellite with 101°W. See Figure 4.1.
Figure 4.1 - Sat 110°W chosen as alternate satellite
Satellite Interface
POWER
DTV 101 Locked
alt: 119
*110
SELECT
ENTER
To change the alternate satellite, press [SELECT] to choose your desired alternate satellite.
Press [ENTER] to confirm.
If you are watching satellite 101°W programming, changing the alternate satellite will
not affect your viewing until you change to a channel on the alternate satellite. If you are
watching programming on one of the alternate satellites and switch to the other, your dish
will move immediately to the selected alternate satellite.
Important DIRECTV Program Guide and Channel Note
When you power on the Satellite Interface and DIRECTV receiver, your DIRECTV receiver will download the program guide after signal acquisition.
The receiver will download the guide for Satellite 101°W as well as the guide for your
alternate satellite chosen at the time of power up. It may take up to 20 minutes to
download the guide for the third satellite.
If a channel is not available in the programming guide, you will not be able to select it.
Please be patient while the guide fully downloads.
The Satellite Interface will remember which alternate satellite was selected before it
was powered off. As an example, if you frequently watch programming on Satellite 110°W
over satellite 119°W, you should select satellite 110°W before you power off the Satellite
Interface. The 110°W guide will download immediately after the next signal acquisition.
15
Example of DIRECTV Satellite Switching.
For a brief example of DIRECTV satellite switching, read the following example.
You have powered on the dish, and you have locked onto satellite 101°W and watch as the
guide begins to download. Satellite 110°W is your chosen alternate satellite.
Satellite Interface
POWER
DTV 101 Locked
alt:
119
*110
SELECT
ENTER
After a few moments, the guide for satellites 101°W and 110°W are fully downloaded. You
begin watching a standard definition program on satellite 101°W
After some time, you decide to switch to a High Definition program on satellite 110°W.
You select the channel, and the dish seamlessly toggles to satellite 110°W.
After waiting for the 119°W guide to download, you decide to watch another High Definition program on satellite 119°W. On the HD Satellite Interface, press [SELECT] to highlight 119. Press [ENTER] to confirm.
Satellite Interface
POWER
DTV 101 Locked
alt:
119
*110
SELECT
ENTER
Because you were on an alternate satellite already, the dish will immediately move to satellite 119 °W. Change to a channel on that satellite and watch your program.
Finally, you decide to watch a standard definition program on satellite 101°W. Select the
channel, and the dish will seamlessly toggle to satellite 101°W.
If you power off the Satellite Interface at this point, satellite 119°W will be stored as your
alternate satellite. The guide for satellite 101°W and 119°W will be downloaded immediately next time you power on the system.
Note on Satellite Switching.
If you change to a channel and the DIRECTV program banner shows the correct channel
but an unexpected program is on, check to see that you have the Satellite Interface set to the
correct alternate satellite.
16
5. DISH Network Operation
5.1 DISH Network Overview
When connected to a Winegard Automatic Satellite System, the Winegard HD satellite
Interface is capable of receiving the following satellites automatically:
•
•
•
Satellite 119°W - Majority of standard programming
Satellite 110°W - Standard and HD programming
Satellite 129°W - HD programming only
In Automatic Mode, your Winegard automatic satellite antenna will automatically toggle
between the 3 satellites as you change channels on your Dish Network remote control. The
toggle feature will work while stationary for all models and in-motion for in-motion model
satellite antennas.
You may also operate the satellite antenna in Manual Mode. You will be able to access additional available Dish Network satellites, including 61.5°W and 148°W. More information
on manual mode is available in Section 7.2.
Toggle - the dish
will automatically move
between satellites by
changing channels on
your remote control.
5.2 DISH Network First Time Setup
Configure Satellite Interface box for DISH Network programming
Press [Power] to power on the Satellite Interface and Satellite Antenna. The antenna will
begin it’s search for its pre-set satellite.
Access the Main Menu. Press and hold the [ENTER] button for 2 seconds.
Press [SELECT] to choose Yes.
Satellite Interface
POWER
Enter User Menu?
*Yes No
SELECT
ENTER
Press [ENTER] to confirm selection. You are now in the Main Menu.
Press [ENTER] to confirm Satellite Setup.
Satellite Interface
POWER
Satellite Setup*
Enter Sleep
SELECT
ENTER
Press [ENTER] to confirm Sat Provider.
From Service Provider menu press [SELECT] to select DISH.
Satellite Interface
POWER
Service Provider
*DTV DISH BELL
SELECT
ENTER
Press [ENTER] to confirm.
17
You must now choose if you subscribe to DISH 500 or DISH 1000 programming. Call
DISH Network customer service if you are unsure of your programming option. If you
subscribe to all High Definition programming, you should choose the DISH 1000 option.
Press [SELECT] to select your DISH Network Programming Type.
Satellite Interface
POWER
DISH 1000*
DISH 500
SELECT
ENTER
Press [ENTER] to confirm. Select Yes and press [ENTER] to save the setting.
A confirmation message will appear. The satellite antenna will reset and begin its search
routine for satellite 119. Your satellite antenna is now set for DISH Network programming.
Each time you power on the Satellite Interface, the satellite antenna will locate DISH Network programming.
Configure DISH Network Receiver
In order to use the satellite antenna in automatic mode, the DISH Network Receiver must
be configured with the proper switch installed.
The DISH Network switch tells the receiver which satellite to look at,
depending which channel the receiver is tuned to.
The DISH Network
switch is a receiver setting,
not a physical part.
If you use your receiver in your RV only, you should only have to run the
“Check Switch” test during the initial installation.
If you move your Receiver between your RV and your home, you must run the
“Check Switch” test each time you move your receiver. For example, if your
receiver is in your home and you move it to your RV, you must run the check
switch test once your RV’s satellite system is on signal. If you move your
receiver from your RV to your home, you should run the check switch after you
have connected your receiver to your home antenna. Refer to your receiver
manual for more information.
Install the Satellite Switch
For most DISH Network receivers, the following commands will help you navigate to the
correct menu locations. If you need help reaching the following menus, refer to your
receiver’s manual.
Power on your satellite receiver and press [POWER] on the Satellite
Interface.
The antenna will begin its search routine and lock on to and come to rest on
satellite 119°W after some satellite verification.
If you have an in-motion system, the antenna will enter “tracking” mode for
7 minutes after locking on to the signal. After 7 minutes, the dish will enter
sleep mode. For best results, wait until the unit is in sleep mode to run the
check switch test.
18
If you install a second receiver, you should
connect the secondary
receiver to the primary coax
and run the switch test. After test is complete, connect
the receiver to a secondary
coax at receiver’s permanent location.
After unit enters Sleep Mode, you now have 6 minutes to run the check switch
test.
Press the “Menu” button on the DISH Network remote control.
Select “System Setup” option “6”.
Select “Installation”, option “1”.
Select “Point Dish/Signal” option “1”. If you do not see signal on your meter,
be sure satellite 119 is selected and try a different transponder. All transponders
may not be active. See Figure 5.1.
Figure 5.1 - Actual Screen may vary
Point Dish
Wed March 21
To calculate DISH500 Peak Angles
Enter your ZIP Code and select satellite 110 or 119.
Zip
Code
71601
Dish
System Transponder Satellite
500
11
Check Switch
Done
119
Help
Azimuth: 214
0
25
Elevation: 43
50
Locked - EchoStar 119 West
Skew:120
75
100
Signal Strength
125
96
Select “Check Switch” from the Point Dish Screen.
Be sure that any options, such as “Alternate” or “Superdish” are unchecked.
Select “Test.”
The receiver will test the satellite antenna to verify which switch should be installed. After the test is completed, the check switch screen will report the result.
See Figure 5.2.
Figure 5.2 - Actual Screen may vary
Satellite Input
2
3
Port: 1
Satellite: 119 110 129
Trans: OK OK OK
Device:
Status:
Reception Verified
Switch:
SW64
Alternate
SuperDISH
Test
Satellite Input
2
Port: 1
Satellite: 119 110
Trans: OK OK
Device:
Status:
Reception Verified
Switch:
SW64
Done
Help
DISH 1000
Programming
DISH 500
DISH 1000
Alternate
SuperDISH
Test
Done
Help
DISH 500
Switch Installed
SW42
SW64
Available Satellites
119°W, 110°W
119°W, 110°W, 129°W
19
5.3 Watching DISH Network programming
Power on the Winegard Satellite Interface. In a few moments, the satellite antenna will begin its search routine. It will verify satellites and lock onto DISH Network satellite 119°W.
If you have an in-motion antenna, the antenna will continue to “track” the satellite for 7
minutes after signal acquisition. After 7 minutes, it will enter sleep mode. You can watch
television as normal while the antenna is tracking. For instructions on how to force sleep
mode, see Section 7.3.
5.4 Satellite 129°W Notice
DISH Network Satellite 129°W may not be available in all areas of the country, even under
ideal conditions. Due to weak signal strength and its location over the west coast, this
is especially true in the eastern and extreme southern parts of the country.
If satellite 129°W is
not available in your area,
you will not be able to run a
check switch test in “DISH
1000” mode. If you wish to
operate in automatic mode,
use “DISH 500” mode and
run the check switch test.
If you are unable to acquire adequate signal from Satellite 129°W in your area, an alternative is to use Satellite 61.5°W for High Definition programming. In addition to broadcasting some international programming, Satellite 61.5°W also mirrors all High Definition
programming from Satellite 129°W. Satellite 61.5°W may be easier to acquire in the
eastern part of the country than Satellite 129°W.
In order to watch programming from Satellite 61.5°W, you must operate the satellite antenna in Manual Mode. Rather than toggling automatically between satellites, you must
select your satellite through the Satellite Interface.
Before you can operate in manual mode, you must first clear the installed switch out of the
receiver.
Power off the Satellite Interface.
Disconnect the coax cable to “Satellite In” on the back of the receiver. You
must not be on signal to clear out the switch.
Instead of unplugging the coax cable, you
may also power the dish
on, wait until it begins
moving, then power the
dish off. Check the “Point
Dish” screen to verify loss
of signal.
Press the “Menu” button on the DISH Network remote control.
Select “System Setup” option “6”.
Select “Installation”, option “1”.
Select “Point Dish/Signal” option “1”. Verify that you do not receive signal.
Select “Check Switch” from the Point Dish Screen.
Be sure that any options, such as “Alternate” or “Superdish” are unchecked.
Select “Test.”
The receiver will test the satellite antenna to verify which switch should be
installed. After the test is completed, the check switch screen will report the
result. See Figure 5.3.
If the receiver reports “Installed Switch Unknown” or “None”, you may now operate your antenna in Manual Mode. See 7.2 Manual Mode, for operating instructions.
Figure 5.3 - Actual Screen may
vary
Port:
Satellite:
Trans:
Device:
Status:
Switch:
Satellite Input
Reception Verified
None
Alternate
SuperDISH
Test
20
1
X
X
Done
Help
6. Bell ExpressVu Operation
6.1 Bell ExpressVu Overview
When connected to a Winegard Automatic Satellite System, the Winegard HD satellite
Interface is capable of receiving the following satellites automatically:
•
•
Satellite 82°W
Satellite 91°W
In Automatic Mode, your Winegard automatic satellite antenna will automatically toggle
between the 2 satellites as you change channels on your ExpressVu remote control. The
toggle feature will work while stationary for all models and in-motion for in-motion model
satellite antennas.
You may also operate the satellite antenna in Manual Mode. More information on manual
mode is available in Section 7.2.
Toggle - the dish will
automatically switch satellites by changing channels
on your remote control.
6.2 Bell ExpressVu First Time Setup
Configure Satellite Interface box for Bell ExpressVu programming.
Press [Power] to power on the Satellite Interface and Satellite Antenna. The antenna will
begin it’s search for its pre-set satellite.
Access the Main Menu. Press and hold the [ENTER] button for 2 seconds.
Press [SELECT] to choose Yes.
Satellite Interface
POWER
Enter User Menu?
*Yes No
SELECT
ENTER
Press [ENTER] to confirm selection. You are now in the Main Menu.
Press [ENTER] to confirm Satellite Setup.
Satellite Interface
POWER
Satellite Setup*
Sleep Menu
SELECT
ENTER
Press [ENTER] to confirm Sat Provider.
From Service Provider menu press [SELECT] 2 times to select Bell.
Satellite Interface
POWER
Service Provider
*DTV DISH BELL
SELECT
ENTER
Press [ENTER] to confirm. Select Yes and press [ENTER] to Save.
21
A confirmation message will appear. The satellite antenna will reset and begin its search
routine for satellite 91°W . Your satellite antenna is now set for Bell ExpressVu programming. Each time your power on the Satellite Interface, the satellite antenna will locate Bell
ExpressVu programming.
Configure Bell ExpressVu Receiver
In order to use the satellite antenna in automatic mode, the Bell ExpressVu must be configured with the proper switch installed.
The Bell ExpressVu switch tells the receiver which satellite to look at,
depending which channel the receiver is tuned to.
The Bell ExpressVu
switch is a receiver setting,
not a physical part.
If you use your receiver in your RV only, you should only have to run the
“Check Switch” test during the initial installation.
If you move your Receiver between your RV and your home, you must run the
“Check Switch” test each time you move your receiver. For example, if your
receiver is in your home and you move it to your RV, you must run the check
switch test once your RV’s satellite system is on signal. If you move your
receiver from your RV to your home, you should run the check switch after you
have connected your receiver to your home antenna. Refer to your receiver
manual for more information.
Install the Satellite Switch
For most Bell ExpressVu receivers, the following commands will help you navigate to
the correct menu locations. If you need help reaching the following menus, refer to your
receiver’s manual.
Power on your satellite receiver and press [POWER] on the Satellite
Interface.
The antenna will begin its search routine and lock on to and come to rest on
satellite 91°W after some satellite verification.
If you have an in-motion system, the antenna will enter “tracking” mode for
7 minutes after locking on to the signal. After 7 minutes, the dish will enter
sleep mode. For best results, wait until the unit is in sleep mode to run the
check switch test.
You now have 6 minutes to run the check switch test.
Press the “Menu” button on the Bell ExpressVu remote control.
Select “System Setup” option “6”.
Select “Installation”, option “1”.
22
If you install a second receiver, you should
connect the secondary
receiver to the primary coax
and run the switch test. After test is complete, connect
the receiver to a secondary
coax at receiver’s permanent location.
Select “Point Dish/Signal” option “1”. If you do not see signal on your meter, be
sure satellite 91 is selected and try a different transponder. All transponders may
not be active. See Figure 6.1.
Figure 6.1 - Actual Screen may vary
POINT DISH/
SIGNAL STRENGTH
Satellite

0
61.5 West
105 West
110 West
119 West
121 West
129 West
148 West
25
PEAK ANGLES
Transponder
11
CHECK SWITCH
CANCEL
HELP
50
Locked - EchoStar 119 West
75
100
125
signal strength
75
Select “Check Switch” from the Point Dish Screen.
Be sure that any options, such as “Alternate” are unchecked. Select “Test.”
The receiver will test the satellite antenna to verify which switch should be installed. After the test is completed, the check switch screen will report the result.
The switch type installed should be “SW42”. If this switch is not installed correctly, please run the check switch test again.
6.3 Watching Bell ExpressVu programming
Power on the Winegard Satellite Interface. In a few moments, the satellite
antenna will begin its search routine. It will verify satellites and lock onto Bell
ExpressVu satellite 91°W.
If you have an in-motion antenna, the antenna will continue to “track” the satellite for 7 minutes after signal acquisition. After 7 minutes, it will enter sleep
mode. You can watch television as normal while the antenna is tracking. For
instructions on how to force sleep mode, see Section 7.3.
23
7. Satellite Interface Menu
7.1 Main Menu
After the Satellite Interface has been powered on and the antenna has acquired the satellite
signal, the status screen will the display the current satellite. Follow the steps below to access the main menu at any time.
[BUTTON] denotes a button to be pushed on the Satellite Interface front panel, and words
in Bold represents options on the LCD screen. The *Asterisk onscreen denotes the current
selection.
Press and hold the [ENTER] button for 2 seconds.
Press [SELECT] to select Yes.
Satellite Interface
POWER
Enter User Menu?
*Yes No
SELECT
ENTER
Press [ENTER] to confirm selection. You will now be in the Main Menu.
Main Menu options flow in the following order:
Satellite Setup → Sleep Menu → Diagnostics → Configuration → Exit
To Exit the Main Menu at any time, press [SELECT] until Exit is selected. Press
[ENTER] to confirm. You will return to the status screen.
7.2 Satellite Setup Menu
Automatic Mode
From the Satellite Setup menu, you may choose your satellite service provider to operate in
Automatic Mode, or you may choose to control the antenna in Manual Mode. For more information on Automatic Mode, please see the Operations Section for your Satellite Service
Provider.
Satellite Setup Menu options flow in the following order:
Sat Provider→ Manual Mode → Factory Default → Exit
Choose a Satellite Service Provider for Automatic Mode.
From the Main Menu, press [ENTER] to confirm Satellite Setup.
Satellite Interface
POWER
Satellite Setup*
Sleep Menu
Press [ENTER] to confirm Sat Provider.
24
SELECT
ENTER
From the Service Provider menu press [SELECT] until your Satellite Service Provider is
selected.
DTV → DIRECTV
DISH → DISH Network
BELL → Bell ExpressVu
Satellite Interface
POWER
Service Provider
*DTV DISH BELL
SELECT
ENTER
Press [ENTER] to confirm. If DISH Network is chosen, you must then select DISH 500 or
DISH 1000. If you are unsure, check with your satellite service provider. If you subscribe
to all DISH Network High Definition programming, select DISH 1000.
Manual Mode
Manual Mode should be used to access additional satellites that are not available in
Automatic Mode.
Rather than acquiring the primary satellite for your service provider and automatically
toggling between alternate satellites, the user must choose the satellite that the antenna will
point to. Automatic toggle is not available in Manual mode.
Each time a new satellite is chosen in Manual Mode, the Antenna and Satellite Interface
will reset, and the satellite signal will be reacquired.
See the chart below for a list of satellites available in manual mode:
Service Provider
DISH Network
DIRECTV*
Bell ExpressVu
Available Satellites
61.5°W, 110°W, 119°W, 129°W, 148°W
72.5, °W, 101°W, 119°W
82°W, 91.5°W
* DIRECTV Satellite 110°W is not available in Manual Mode
Note for DISH Network and Bell ExpressVu Manual Mode operation.
To operate in Manual Mode for DISH Network or Bell ExpressVu, you must first remove
the installed switch from the receiver before operating. See p. 20 for instructions on removing the switch.
After the switch has been removed, you may manually select a satellite. The antenna will
reboot and will acquire satellite reception. The Guide for the current satellite only will
download.
If a new satellite is chosen in Manual Mode, the antenna will acquire the satellite. Depending on the Satellite Receiver used and its software, you may need to reset your receiver to
properly acquire satellite reception and download the new guide.
25
To reset the Satellite Receiver, press and hold the Power button on the Receiver (not on the
remote control). The receiver will reset, and after a few moments will automatically restart.
It may take up to 5 minutes for some receivers to restart.
After the receiver reboots, the new Guide will download, and the programming on the new
satellite will be available. You must repeat this process each time you manually change
satellites for DISH Network or Bell ExpressVu.
Returning to Automatic Mode
The antenna will remain in Manual Mode until a Service Provider is chosen to put the
antenna back into Automatic Mode. See the operating section for your service provider for
instructions on choosing your service provider.
To Operate in Manual Mode
From the Main Menu, press [ENTER] to confirm Satellite Setup.
Satellite Interface
POWER
Satellite Setup*
Sleep Menu
SELECT
ENTER
Press [SELECT] to select Manual Mode.
Satellite Interface
POWER
Manual Mode*
Factory Default
SELECT
ENTER
Press [ENTER] to confirm.
Press [SELECT] to cycle through the available satellites.
Satellite Interface
POWER
Sat:
61.5
72.5
SELECT
ENTER
When you have selected your desired satellite, press [ENTER]. A Confirmation screen will
appear, and you will be prompted to Save Changes.
Press [SELECT] to select YES.
Press [ENTER] to confirm.
The Satellite Interface will reset, and the satellite antenna will begin its search routine for
the selected satellite. After acquisition, you will be able to watch television on the selected
satellite.
26
Factory Default
If you determine that your satellite antenna is not functioning as expected, you may want to
return your system to factory default and run the satellite setup again.
From the Main Menu, press [ENTER] to confirm Satellite Setup.
Press [SELECT] 2 times to select Factory Default.
Satellite Interface
POWER
Factory Default*
Exit
SELECT
ENTER
Press [ENTER] to confirm.
A confirmation will appear. Press [SELECT] to select Yes, then press [ENTER] to confirm. A confirmation message will appear, and the Satellite Interface will reset. You should
now repeat satellite setup.
7.3 Sleep Menu
The Sleep Menu is applicable for in-motion systems only. The Sleep Menu will have no
effect on stationary only systems.
An in-motion satellite system has two modes, Tracking Mode and Sleep Mode. In Tracking Mode, the satellite antenna is actively following the satellite. If the antenna senses RV
movement, it will move along with the RV. The antenna will automatically enter Sleep
Mode if it does not sense movement in the RV for 7 minutes. In sleep mode, the antenna
remains motionless on the satellite signal.
Sleep Menu options flow in the following order:
Enter Sleep → Exit Sleep Mode → Set Sleep Time → Default Sleep → Exit
From the Main Menu, press [SELECT] to select Sleep Menu.
Satellite Interface
POWER
Sleep Menu*
Diagnostics
SELECT
ENTER
Press [ENTER] to confirm.
Enter Sleep
You may force the antenna into Sleep Mode at any time while the system is in Tracking
Mode.
From the Sleep Menu, press [ENTER] to confirm Enter Sleep.
Satellite Interface
POWER
Sleep Menu*
Exit Sleep Mode
SELECT
ENTER
A confirmation message will appear. The antenna will immediately exit Tracking Mode
and enter Sleep Mode.
27
Exit Sleep Mode
You may force the antenna into Tracking Mode at any time while the system is in Sleep
Mode.
From the Sleep Menu, press [SELECT] to select Exit Sleep Mode.
Satellite Interface
POWER
Exit Sleep Mode*
Set Sleep Time
SELECT
ENTER
Press [ENTER] to confirm.
A confirmation message will appear. The antenna will immediately exit Sleep Mode and
enter Tracking Mode.
Set Sleep Time
While in Tracking Mode, if the antenna does not sense movement for a set amount of time,
the antenna will automatically exit Tracking Mode and Enter Sleep Mode. The default
timer is set to 7 minutes.
From the Sleep Menu, press [SELECT] 2 times to select Set Sleep Time.
Satellite Interface
POWER
Set Sleep Time*
Default Sleep
SELECT
ENTER
Press [ENTER] to confirm.
You will enter the Set Sleep Timer menu. Sleep Timer Range is from 0000-1999, and is
measured in seconds. Note: By setting the Sleep Timer to 0000, the dish will never
enter Sleep Mode. The dish will constantly track the satellite whether stationary or
in-motion.
Press [SELECT] to increase selected digit by 1. Press [ENTER] to confirm digit and
move to next digit.
Satellite Interface
POWER
Set Sleep Timer
0420 seconds
SELECT
ENTER
After 4th digit is set, press [ENTER] to confirm new time.
You will be prompted to Save Setting. Press [SELECT] to select Yes, then [ENTER] to
confirm. A confirmation screen will appear and you will return to the status screen.
28
Winegard does not
recommend setting sleep
timer to less than 3 minutes.
Your dish may unexpectedly enter sleep mode, such
as at a traffic light or stop
sign.
Default Sleep
You may return the Satellite Interface to the factory default sleep time of 7 minutes (420
seconds).
From the Sleep Menu, press [SELECT] 3 times to select Set Sleep Time.
Press [ENTER] to confirm.
You will be asked if you are sure. Press [SELECT] to select Yes, then press [ENTER] to
confirm.
7.4 Diagnostics Menu
The Diagnostics Menu displays software versions installed in the system. In future updates, advanced troubleshooting options will be available for the system.
Diagnostics Menu options flow in the following order:
IDU SW Version → IDU HW Version → ODU SW Version → ODU HW Version → DSQ
SW Version → Exit
Menu Option
IDU SW Version
IDU HW Version
ODU SW Version
ODU HW Version
DSQ SW Version
Explanation
Satellite Interface Software Version Installed
Satellite Interface Hardware Version
Satellite Dish Software Version Installed
Satellite Dish Hardware Version
DiSEQ Software Version Installed
To check software versions, follow these steps:
From the Main Menu, press [SELECT] 2 times to select Diagnostics.
Satellite Interface
POWER
Diagnostics*
Configuration
SELECT
ENTER
Press [ENTER] to confirm.
Press [SELECT] to cycle through menu options.
Satellite Interface
POWER
IDU SW Version*
IDU HW Version
SELECT
ENTER
Press [ENTER] to confirm. Version information will be displayed, then will automatically
return to the Diagnostics Menu.
29
7.5 Configuration Menu
The Configuration Menu is only to be used by Winegard Authorized Dealers or under
the direction of Winegard personnel. The Configuration Menu is password protected
for Winegard use only.
30
8. Troubleshooting
8.1 LCD Error Messages
The table below is a list of Satellite Interface error messages that may be displayed on the LCD Status Screen during
operation.
Before calling for service, please read the solutions section of the table carefully for your specific error message. You may
be able to fix some simple problems.
Always power cycle your Satellite Interface system by powering the system off then on if you receive an error message.
If the error message is not repeated, a slight system error may have occurred. Also power cycle the unit each time a solution is tested.
LCD Error Message
Cause
Solutions
SATELLITE SEARCH Stationary search has failed after scanning 1. Be sure there is an unobstructed view of deFAILED
all elevation angles
sired satellite(s)
2. Check for +12VDC to +18VDC on coax cable
on roof connected to receiver
3. Check all coax connections
4. Excessive dome moisture buildup and poor
weather may disrupt your satellite reception
ELEVATION HOME Elevation Limit Switch was not located
Power cycle the Satellite Interface
FAILED
AZIMUTH HOME
Azimuth Limit Switch was not located
Power cycle the Satellite Interface
FAILED
TUNER / DEMOD
Cannot communicate with satellite tuner
Power cycle the Satellite Interface
FAILED
GYRO
Gyro initiation failed on in-motion system. 1. Unplug gyro cable (USB cable) on Movin’
FAILED
View. Check connections
2. Power cycle the Satellite Interface
GPS
GPS initialization failed at antenna power Power cycle the Satellite Interface
FAILED
up
WAITING TO
A valid GPS signal has not been acquired 1. Be sure that GPS antenna is not obstructed
ACQUIRE GPS
2. Sometimes after extended travel, GPS may
take up to 20 minutes to fully download
3. Be sure that GPS antenna cable is fully seated
into connector on electronics board
IDU CONFIG
Communication between Sat Interface and 1. Restart system
antenna has failed
2. Check communication cabling
LNB POLARITY
Antenna is unable to control the Sat Inter- 1. Check communication cabling
DEFAULT FAILED
face LNB voltage
NO RECEIVER
Satellite receiver voltage is not detected at 1. Check that sat receiver “satellite in” coax caVOLTAGE!
Sat Interface
ble is connected to proper port on sat interface
2. Replace receiver cable
LNB SHORT!
Satellite receiver voltage is present but no 1. Check coax cable from antenna to sat interLNB voltage is detected
face; cable may have been installed incorrectly
or damaged during installation
lost antenna
Communication to the antenna has failed 1. Check data cable to antenna
communications
2. Check power cable to antenna
31
8.2 Solutions to Common Operating Issues
Symptom
Push power button and Interface does not power up
Push power button and Interface powers on but antenna
does not begin searching
Solution
Check that Satellite Interface is connected to good AC power
source
Be sure that the antenna +12VDC power cable is connected
to proper port on Satellite Interface
Be sure that green power connector has been wired correctly
at Interface and inside dome
Satellite Interface LCD screen is locked up; pushing but- Hard boot the Satellite Interface by unplugging the Interface
tons does not get a response from unit
power cable from the power source, wait 10 seconds, then
plug it back in. Reboot Satellite Interface
The LCD screen says I have locked on to DISH Network Check the installed switch in the receiver. See Section 5.2
satellite 119, but I am not getting television picture and
for instructions.
the receiver’s signal meter does not show signal
If the receiver switch installed is anything other than
“SW42”, “SW64”, “Installed Switch Unknown” or “None”,
you may have an incompatible switch installed.
I cannot access all of my channels for DISH Network or
DIRECTV
Read Section 5.2 for instructions on removing switch
You must wait for the guide for your service provider to fully
download
If the channel has not loaded into your guide, you will not be
able to watch the channel
Check that the channel you are trying to receive is available
on the satellites available with the Satellite Interface. You
may need to operate in Manual Mode to watch some
programming
Check the signal strength of the current satellite. A satellite
may not be available due to weather conditions or location
Be sure that your receiver is activated for your programming.
Call Customer Service for your programming provider
For DIRECTV, the channel banner says that I am watch- Be sure that you have the corrrect alternate satellite chosen
ing the channel and show that I want, but the programon the Satellite Interface
ming on TV is incorrect
For example, you may be watching a show on 119, but the
alternate satellite is set for 110
My antenna will not automatically toggle between satel- Be sure that you have chosen your service provider to operate
lites
in Automatic Mode
Automatic toggle is not available in Manual Mode
32
Appendix A Winegard HDTV Wiring Diagram
A.1 DISH Network - 1 or 2 HD or Standard Receivers
RoadTrip or Movin’ View Antenna
Primary Coax Cable Out
Secondary Coax Cable Out
Data / Power
Cable Bundle
+12VDC Power Cable
(Black / Red)
110 V Power
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
Modular Data Cable
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
Winegard HD Satellite Interface
Coax Out to
Primary Receiver
SATELLITE IN
Primary DISH Network HD Receiver
Note: Refer to your receiver’s manual for television
connection instructions.
SATELLITE IN
Secondary DISH Network Receiver (optional)
Note: May be standard or High Definition Receiver
33
Appendix A Winegard HDTV Wiring Diagram
A.2 DIRECTV - 1 HD Receiver and 1 Standard Definition Receiver
RoadTrip or Movin’ View Antenna
Primary Coax Cable Out
Secondary Coax Cable Out
Data / Power
Cable Bundle
12VDC Power Cable
(Black / Red)
110 V Power
DC IN
Modular Data Cable
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
FACTORY
USE
ONLY
Winegard HD Satellite Interface
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
Coax Out to Converter
Coax Out to Control
TO INTERFACE/DISH
TO CONTROL
DIRECTV® (110˚) HD CONVERTER
MODEL WB-1100
WINEGARD COMPANY • BURLINGTON, IOWA
Made in USA
TO RECEIVER
coax to receiver
SATELLITE IN
Primary DIRECTV HD Receiver
Note: Refer to your receiver’s manual for television
connection instructions.
SATELLITE IN
Secondary DIRECTV Standard Receiver (optional)
34
Appendix A Winegard HDTV Wiring Diagram
A.3 DIRECTV - 2 HD Receivers
RoadTrip or Movin’ View Antenna
Primary Coax Cable Out
Secondary Coax Cable Out
Data / Power
Cable Bundle
12VDC Power Cable
(Black / Red)
Modular Data Cable
Winegard HD Satellite Interface
110 V Power
DC IN
DC OUT
TO SAT
ANTENNA
BLK/RED
COMM. OUT 1
TO SAT.
ANTENNA
HD
CTRL 2
HD
CTRL 1
Coax Out to Control 2
FACTORY
USE
ONLY
SAT.
RECEIVER
OUT
SAT.
ANTENNA
IN
Coax Out to Converter
Coax Out to Control 1
TO INTERFACE/DISH
TO CONTROL
DIRECTV® (110˚) HD CONVERTER
MODEL WB-1100
WINEGARD COMPANY • BURLINGTON, IOWA
Made in USA
TO RECEIVER
TO INTERFACE/DISH
TO CONTROL
DIRECTV® (110˚) HD CONVERTER
MODEL WB-1100
WINEGARD COMPANY • BURLINGTON, IOWA
Made in USA
TO RECEIVER
coax to receiver
SATELLITE IN
Primary DIRECTV HD Receiver
Note: Refer to your receiver’s manual for television
connection instructions.
SATELLITE IN
Secondary DIRECTV HD Receiver
Note: Secondary DIRECTV HD Receiver requires a second
HD converter.
35
Appendix B. Recommended Receivers
Winegard recommends the following receivers for use with your Winegard Automatic
Satellite System. Winegard does not recommend the use of receivers with hard drives for
mobile use. All information below is accurate as of April, 2007. Receivers and
compatibility is subject to change without notice.
Service Provider
DIRECTV
DISH Network
Bell ExpressVu
Standard Receiver
D10, D11
311, 301
3100
HD Receiver
H10, H20
VIP 211
4100
Appendix C. Normal Operating Messages
The Winegard Satellite Interface LCD screen keeps the user informed as to what the dish is
doing through simple messages. Below is a short table of messages that are displayed during normal operation.
The LCD screen will also give feedback when an error has occurred either in the antenna or
in communication with the antenna.
Message
Dish Status
To Clear
SLEEP
Stationary Units: Target satellite has been Press [ENTER] to clear manually and
MODE
acquired
return to status screen, or wait 1 minute to
In-Motion Units: Target satellite has been automatically clear
acquired & vehicle exited Tracking Mode
to sleep Mode
HOMING
Antenna is searching for the elevation limit Will clear when antenna sets elevation
ELEVATION switch
home position
HOMING
Antenna is searching for the azimuth limit Will clear when antenna sets azimuth home
AZIMUTH
switch
position
SEARCHING Antenna is searching for the target satellite Will clear when target satellite has been
identified
connecting to Interface is powering up & Interface &
Will clear within 30 seconds of power up
antenna
antenna are establishling communications
under normal operation
36
WINEGARD MOBILE PRODUCTS LIMITED WARRANTY
(2 YEARS PARTS; 1 YEAR LABOR)
Winegard Company warrants this product against defects in materials or workmanship for a period of two (2) years from the date
of original purchase. During year one (1) of such warranty, Winegard Company will also pay authorized labor costs to an authorized
Winegard dealer to repair or replace defective products. No warranty claim will be honored unless at the time the claim is made,
Customer presents proof of purchase to an authorized Winegard dealer (to locate the nearest authorized Winegard dealer, contact
Winegard Company, 3000 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-288-8094 or visit www.winegard.com). Customer
must provide proof of purchase with a dated sales receipt for the Winegard product to verify the product is under warranty. If the date
of purchase cannot be verified, the warranty period shall be considered to begin thirty (30) days after the date of manufacture.
If a defect in material or workmanship is discovered, Customer may take the product to an authorized Winegard dealer for service.
Customer must provide proof of purchase to verify the product is under warranty. If the product is brought to an authorized Winegard
dealer for service prior to expiration of year one (1) of the warranty period and a defect in material or workmanship is verified by
Winegard Technical Services, Winegard Company will cover the Winegard dealer’s labor charges for warranty service. The Winegard
dealer must contact Winegard Technical Services in advance for pre-approval of the service. Approval of the service is at the sole
discretion of Winegard Company.
Alternatively, Customer may ship the product prepaid to Winegard Technical Services (located at 3111 Kirkwood Street, Burlington,
Iowa 52601, Telephone 800-788-4417). Customer must return the product along with a brief description of the problem and provide
Winegard Technical Services with Customer’s name, address, and phone number. Customer must also provide proof of purchase to
verify the product is under warranty. If the product is returned before the expiration of the warranty period, Winegard Company will (at
its option) either repair or replace the product.
This Limited Warranty does not apply if the product has been damaged, deteriorates, malfunctions or fails from: improper installation,
misuse, abuse, neglect, accident, tampering, modification of the product as originally manufactured by Winegard in any manner whatsoever, removing or defacing any serial number, usage not in accordance with product instructions or acts of nature such as damage
caused by wind, lightning, ice or corrosive environments such as salt spray and acid rain. This Limited Warranty also does not apply
if the product becomes unable to perform its’ intended function in any way as a result of the television signal provider making any
changes in technology or service.
RETURN AUTHORIZATION POLICY
A Return Material Authorization (RMA) is required prior to returning any product to Winegard Company or Winegard Warranty
Services under this warranty policy. Please call our Technical Services Department at 800-788-4417 or send an e-mail to warranty@
winegard.com to obtain the RMA number. Please furnish the date of purchase when requesting an RMA number. Enclose the product
in a prepaid package and write the RMA number in large, clear letters on the outside of the package. To avoid confusion or misunderstanding, a shipment(s) without an RMA number(s) or an unauthorized return(s) will be refused and returned to Customer freight
collect.
WINEGARD COMPANY DOES NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED,
MADE BY ANY OTHER PERSON.
ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO THE TWO YEAR PERIOD OF THIS WARRANTY.
In states that do not allow limitations on implied warranties, or the exclusion of limitation of incidental or consequential damages, the
above limitations or exclusions do not apply.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives Customer specific legal rights. Customer may also have other rights that may vary from state to state.
SATELLITE RECEIVER WARRANTY
See manufacturer’s limited warranty policy.
WS-MOBWARREV2
Rev. 1/10
Winegard Company • 3000 Kirkwood Street • Burlington, IA 52601 • 319/754-0600 Fax 319/754-0787 • www.winegard.com
Printed in U.S.A. © 2007 Winegard Company 2452114 Rev. 1/10
37