PBXgateway® II - Metrocomm Inc. World Class Telecommunications

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PBXgateway II
®
Highly-Scalable Distributed Telephony Gateway for Branch Offices, Call Centers,
Teleworkers and Home-based Call Center Agents
Designed for enterprises and call
centers looking to extend corporate
voice systems to distributed organizations, MCK’s PBXgateway II is a
highly scalable distributed telephony
gateway that enables seamless
remote access to corporate
PBX/KTS systems and associated
applications.
Easily scales in 24 user increments
Terminates remote EXTender
client devices
Reduces communications costs
Ensures superior voice quality
Ensures maximum administrative
flexibility
Reduces IT staff time
Maximizes remote employee
productivity
Leverages your legacy PBX/KTS
investments towards convergence
MCK Communications, Inc.
75 Second Avenue, Suite 710
Needham, MA 02494
Toll Free: 888-454-7979
Telephone : 617-454-6100
Fax: 617-454-6101
www.mck.com
Citel Technologies
1420 Fifth Avenue, Suite 1650
Seattle, WA 98101
Toll Free: 877-248-3587
Telephone: 206-957-6270
Fax: 206-957-6275
www.citel.com
Enables a seamless, integrated
distributed enterprise
The PBXgateway II is a highly scalable distributed
telephony gateway designed to meet the specific
needs of medium size branch offices. The flagship of Verso’s EXTenderTM family of distributed
telephony devices, the PBXgateway II enables you
to seamlessly integrate your entire enterprise
including branch offices and teleworkers, providing customers and employees the ease and convenience of having every employee on a common
voice network, regardless of their geographic location. With just one number to reach any employee,
customers will appreciate the ease with which
they can communicate with your organization.
Employees in remote locations can maximize
their productivity with seamless access to the
corporate voice network from any location.
Designed to provide business telephony to distributed organizations with branch offices, call
centers, home-based call center agents and
teleworkers, the PBXgateway II is Verso’s most
robust platform, delivering all of the features
and functionality of the PBXgateway I and more.
Reduces communication costs
The flexible, versatile PBXgateway II offers a variety of network topologies and variable compression rates to maximize your network resources,
improve network efficiency and reduce communications costs.
Telecommunications costs fall by an average
of 30% when users are administered from a
single location versus multiple platforms.
Communications savings are also realized
from the consolidation of long distance calling
through the corporate voice network and
dialing plan. Additional savings are realized
because separate PBX/KTS systems in each
branch office are no longer required.
Ensures superior voice quality
The PBXgateway II uses Verso’s Remote Voice
Protocol over IP (RVPoIP) to convert digital voice
and phone signaling into highly efficient IP data
packets, which can then be transmitted over any
TCP/IP network. The PBXgateway II facilitates
Quality of Service using Diffserv and IP Precedence
packet tagging to enable routers to be configured
to prioritize voice traffic. Additionally, the
PBXgateway II features sophisticated echo
cancellation and noise detection algorithms
that help to ensure superior voice quality.
Ensures maximum administrative
flexibility
As your business grows, the PBXgateway II
ensures ongoing scalability, enabling you to mix
and match remote modules up to a total of 24
users per unit or to stack units for larger
deployments. Additionally, the PBXgateway II
provides maximum flexibility for the distributed
enterprise, with the capability of terminating all of
MCK’s EXTender clients including:
• EXTender 1000 for single-user, analog networks1
• EXTender 3000 for single-user, ISDN networks2
• EXTender 4000 for single-user, IP networks
• EXTender 6000 for multi-user networks
• EXTender 7000 for multi-user networks3
• RemoteConneX phone for single-user
analog networks
• Cell phones for mobile workers
This highly scalable and flexible gateway can be
configured to operate either in a point-to-point
synchronous WAN environment over traditional
networks or in a managed IP network. In a
traditional WAN environment, multiple EXTender
6000s and 7000s can be connected into a single
PBXgateway II. In a managed IP network environment, up to two EXTender 6000s and 7000s
and multiple EXTender 4000s can be connected
into a single PBXgateway II to a maximum port
capacity of 24 per unit.
Reduces IT staff time
MCK’s distributed telephony solutions have been
designed for operational simplicity. All of the
system’s configurations, management, administrative and diagnostic functions are managed
from the PBXgateway II using a direct serial connection, dial-up modem, HTML, Telnet or an
inband network connection from a remote client.
This flexibility allows companies to maximize
valuable IT resources and lowers operating costs.
The PBXgateway II is equipped with dual DB-9
console ports (see diagram). These ports allow a
system administrator to attach a modem to one
and use the other for a local terminal connection.
This versatility makes remote troubleshooting and
maintenance a breeze.
Maximizes remote employee
productivity
The MCK PBXgateway II helps employees in
remote locations feel more connected to the
corporate office and enables them to work
more efficiently and effectively by delivering
the same telephony experience as colleagues
in the corporate office – including identical
full-featured phonesets to access corporate
PBX functions and applications, like voicemail,
call accounting systems, unified messaging
and ACD systems.
Leverages your legacy PBX/KTS
investments towards convergence
The typical PBX is underutilized by as much
as 50%*. Many organizations report that the
capacity of their PBX is 2 to 5 times the number
of users currently supported on it.
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This means a valuable corporate asset is being significantly under
utilized. MCK is committed to helping you leverage this investment and to provide you a managed migration path to
convergence. Whenever you’re ready, you can use your
PBXgateway II to converge your voice and data traffic onto a
single network, without the need for additional
equipment or expensive and disruptive upgrades.
Technical Specifications - PBXgateway II
®
PBX/KTS Compatibility
The PBXgateway II supports leading PBX protocols
including:
• Alcatel: Omni PCX Enterprise and Office
• AvayaTM: DEFINITY® ECS (all G3 releases)
and ECLIPS Media Servers and Gateways
(digital phones only)
• Ericsson: MD110
• NEC: NEAX2000TM, NEAX2400TM, NEAX Express
and Electra Elite
• Nortel: BCM, Meridian® and Norstar®
• Panasonic: DBS 576 and 576HD
• Toshiba: Strata DK and CTX (digital phones only)
System Details
Dimensions:
• Size: 17" x 11" x 1" (432mm x 280mm x 44mm)
• Weight: 8.3 lbs (3.8 kg)
Operating Environment:
• Temperature: 32° – 130° F (0° – 55° C)
• Relative humidity: 5 to 95% (non-condensing)
Key Features
• Support for synchronous and asynchronous
terminal adapters
• Encrypted username and password allocated
by system administrator to each port
• Network down recovery
• Call suspend mode on ISDN Lines with Asynch
terminal adapters
• Support for IP Precedence and DiffServ QoS
mechanisms
General Set-Up Guidelines
• The PBXgateway II can be ordered with or
without a 2-port T1/PRI/FR network interface card.
• The PBXgateway II can be configured to run on IP
transport or traditional circuit-switched and frame
relay networks.
• In a managed IP environment, running RVPoIP,
the PBXgateway II can be connected to the LAN via
two 10/100 Base-T ports simultaneously. One port
can be configured for administration access and
the other can be configured for IP voice traffic,
allowing both traffic types to be transmitted on
separate LAN segments.
• In a point-to-point WAN environment, running
serial RVP between a MCK EXTender 6000 and
a PBXgateway II, the network access device is
connected via one of the DB-25 WAN ports.
• In a managed IP environment, the PBXgateway II
supports the EXTender 4000, 6000 and 7000.
• In a point-to-point WAN environment, the
PBXgateway II supports the EXTender 10001,
30002, 6000 and 7000.
• One PBXgateway II can support both serial RVP
and RVPoIP remote clients simultaneously.
• Multiple EXTender 6000s and 7000s can be
connected to one PBXgateway II.
• The PBXgateway II is available with an integrated
network interface card that terminates T1, PRI and
FR networks directly, eliminating the need for
external CSU/DSU devices.
• In IP applications, the network access device must
be configured to provide Quality of Service (QoS)
in order to guarantee voice quality.
• IP or packet-based networks are terminated
through a router.
• Minimal setup programming required, accomplished via dial up modem, Telnet, RS-232 console
interface, inband RVP or HTML interface.
Connectors included in backplane of unit:
• Internal power supply
• One PCM port for network expansion cards
(optional) providing connectors to a pair of
RJ45 jacks for T1/PRI/FR lines
• Two RJ-45 10/100 Base-T Ethernet for RVPoIP and
Telnet/HTML system management
• Two DB-25 WAN ports for serial RVP connection.
Redundant interfaces include V.35, RS-232 or RS-530
• One Amphenol connector for 50-pin RJ-21 cable
for interface with digital PBX ports
Software Support
• TCP/IP protocol support for IP traffic and
management access
• RVPoIP uses UDP/IP protocol for voice transmission
• Serial RVP uses HDLC encapsulation for
voice transmission
• Management and Utilities – Telnet, inband RVP,
RS-232 console interface, SNMP and HTML
• Wind River’s VxWorks® operating system
• Software upgradeable via LAN FTP, RS-232 serial
port to PC, or inband connection between the
PBXgateway II and the EXTender 6000 and 7000
Voice Protocols
• Choice of voice compression standards:
- G.729A (8 kbps)
- G.726 (24 or 32 kbps ADPCM)
- G.711 (64 kbps PCM)
• G.165 echo canceller software, with MCK
proprietary double-talk detection enhancement
• MCK Remote Voice Protocol (RVP)
• MCK Remote Voice Protocol over IP (RVPoIP)
• IP voice packets are tagged for network traffic
prioritization using IP Precedence or DiffServ
Hardware
• Form Factor: Low profile, 1U rack mountable unit
Other Components:
• Motorola MPC860T processor
• 16 MB Flash Memory, 16 MB SDRAM
• DSP Analog Devices 2185 (52 MIPS)
Power Supply
• Internal, universal auto ranging
• Line voltage: 100 – 240 V
• Frequency: 47 – 63 Hz
• Maximum power consumption: 75 Watts
Regulatory Approvals
• FCC Part 15 Class A and FCC Part 68, CE Mark,
Industry Canada CS-03, NRTL/CSA, VCCI Class 1
and CISPR 22 Class A
Warranty
• One-year limited warranty for parts and labor
including advance replacement when a unit is
shipped back for repair. Effective January 1, 2004,
advance replacement will be included on all
products3 and will be retroactive to products purchased between January 1 and December 31, 2003
BACK VIEW
EXTe
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Product specifications subject to change without notice.
*MCK's IP-based products utilize Voice over IP (VoIP) technology to deliver remote voice solutions. The voice quality of these solutions is dependent on variables such as available bandwidth, network
latency and quality of service (QoS) initiatives, all of which are controlled by the network and Internet service providers. Because these variables are not in MCK's control, it cannot guarantee the
performance of the user's IP-based remote voice solution.
Software release 3.1 is required for direct termination of frame relay. MCK, the MCK logo, MCK EXTender, PBXgateway, RVP and RVPoIP are trademarks of Citel Technologies Ltd.
Other brand and product names referenced herein are trademarks of their respective holders.
© 2005 MCK Communications, Inc. GATEWAYII-0205