Bissell POWER CLEAN 16N5 User`s guide

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USER'S GUIDE
16N5 SERIES
2
Thank You
3
Safety Instructions
4
Product View
5
Assembly
6-9
Operations
10-15
Maintenance and Care
16-17
Troubleshooting
18
Replacement Parts
19
Warranty
20
Product Registration
20
Consumer Services
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Thanks for buying a BISSELL PowerClean Vacuum
We’re glad you purchased a BISSELL vacuum. Everything we know
about floor care went into the design and construction of this complete, high-tech home cleaning system.
Your BISSELL PowerClean vacuum is well made, and we back it with
a limited five year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you
ever have a problem, you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today,
BISSELL is a global leader in the design, manufacture, and
service of high quality homecare products like your BISSELL
PowerClean upright vacuum.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
Chairman, President & CEO
2
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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
Read all
instructions
before using your
Upright VACUUM.
Always connect to a polarized outlet
(left slot is wider than right). Unplug from
outlet when not in use and before conducting
maintenance.
■ Turn off all controls before plugging or
unplugging vacuum cleaner.
■ Use extra care when cleaning stairs.
■ Unplug before attaching the TurboBrush.
■ Do not pick up flammable materials
■
■
WARNING: To
reduce the risk of fire,
electric shock, or injury:
■ Do not modify the polarized plug to fit a
■
■
■
■
■
■
■
■
■
■
■
■
■
■
non-polarized outlet or extension cord.
Do not leave vacuum cleaner unattended
when it is plugged in.
Unplug from outlet when not in use and
before servicing.
Do not use outdoors or on wet surfaces.
Do not allow children to operate vacuum
cleaner or use as a toy.
Close attention is necessary when used
by or near children.
Do not use for any purpose other than
described in this User’s Guide.
Use only manufacturer’s recommended
attachments.
Do not use with damaged cord or plug.
If appliance is not working as it should,
has been dropped, damaged, left outdoors, or dropped into water, have it
repaired at an authorized service center.
Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run appliance over cord. Keep cord
away from heated surfaces.
Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
Do not handle vacuum cleaner or plug
with wet hands.
Do not put any object into openings. Do
not use with any opening blocked; keep
openings free of dust, lint, hair, and anything that may reduce air flow.
Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
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■
■
■
■
■
■
■
(lighter fluid, gasoline, kerosene, etc.) or
use in the presence of explosive liquids
or vapors.
Do not pick up toxic material (chlorine
bleach, ammonia, drain cleaner, etc.).
Do not use vacuum cleaner in an
enclosed space filled with vapors given
off by oil base paint, paint thinner, some
moth proofing substances, flammable
dust, or other explosive or toxic vapors.
Do not pick up hard or sharp objects
such as glass, nails, screws, coins, etc.
Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
Do not use without filters in place.
Use only on dry, indoor surfaces.
Keep appliance on a level surface.
Do not carry the vacuum cleaner while it
is running.
Brush may unexpectedly restart. Unplug
from outlet when cleaning or servicing
SAVE THESE
INSTRUCTIONS
FOR FUTURE USE
THIS APPLIANCE
HAS A POLARIZED
PLUG.
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit in
a polarized outlet only one way. If the plug
does not fit fully in the outlet, reverse the
plug. If it still does not fit, contact a qualified
electrician to install a proper outlet. Do not
change the plug in any way.
This model is for household use only.
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Product view
Fingertip Power
Control
Fingertip Brush
On/Off
TurboBrush®
Dirt Container
Release Button
Crevice Tool
Carrying
Handle
Long
Reach
Hose
Telescoping
Extension
Wand
Power Cord
Combination
Brush
Dirt
Container
Quick
Release™
Cord Wrap
AireTight®
HEPA Filter
Headlight
Brush
Window
Diverter
Height
Adjustment
Dial
Furniture
Protection Guard
4
Brush
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Handle Release
Pedal
Foot Hose
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Assembly
Tool required: Phillips screwdriver
1. Slide upper handle into lower handle by
pushing forward. Insert two long screws
into the holes marked with arrows and
tighten both until snug.
CAUTION:
Do not plug in your vacuum
cleaner until you are familiar
with all instructions and
operating procedures.
2A. Attach hose rack by placing the rack
over the center back portion of the
vacuum. Be sure to feed the power cord
through the opening in the center of the
rack.
1.
2A.
2B.
3.
2B. Line up both screws holes and use the
two smaller screws to attach. Tighten
both until snug.
3. Attach hose by placing the tabbed end
into the lower left opening on corded
side of the vacuum. Make sure the tab
on the hose cuff and the hole in the
vacuum line up. Place the working end
of the hose into the hole on the side with
the extension wand guides. Arrange the
hose so it lays between the vacuum and
the rack.
4. Store the TurboBrush on the front of the
handle by aligning the slot on the bottom
with the tab on the handle. Snap into
place.
5. Store the Combination Brush in the slot
shown.
6. Make sure the crevice tool is inside the
extension wand. Store tools on vacuum as
shown.
6.
4.
5.
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Operations
Transporting your cleaner
Use the handle on the front to carry
the cleaner or place the cleaner in the
upright position and tip back to roll on
the rear wheels.
Releasing the power cord
The upper and lower cord wraps rotate
to allow for quick and easy removal of
the power cord.
Fingertip power switch
The power button is located at the top
of the vacuum handle.
To turn cleaner ON, press
button once.
To turn cleaner OFF, press
button again.
Note: The rotating brush will not turn
on unless the unit is in the reclined
position and the brush switch is on.
Handle positions
Use your foot to pull the handle release
pedal back to recline the vacuum cleaner.
Height adjustment
There are seven height settings available for
various floor surfaces. Turn the dial on the
foot of the cleaner to the desired setting.
Lowest setting – For low pile carpet or
bare floors. To pick up debris it may be
necessary to move up one setting.
Medium settings – For medium pile carpet.
High setting – For high pile and most
shag/frieze carpet.
Note: For optimal carpet cleaning
performance, adjust to the lowest
practical setting. If your cleaner is
difficult to push, adjust to the next
higher setting.
Caution: For Frieze style carpets,
it is recommended that the rotating brush be switched OFF when
vacuuming. Please check with your
carpet manufacturer for additional
cleaning tips.
ATTENTION:
Some Berber carpets have a
tendency to fuzz with wear.
Repeated strokes in the same
area may aggravate this
condition. Consider setting
your cleaner on a higher than
normal setting for this type of
carpet.
If the dial is difficult to turn, tilt the
cleaner back slightly to take the weight
off the foot while turning.
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Operations
Fingertip brush switch
The rotating brush is turned on or off
using the switch located below the
power switch on the top of the handle. The brush will start rotating when
the unit is reclined. The brush should
be on for most carpeted floors. You
may want to turn the brush off for
bare floor cleaning or other delicate
surfaces.
To turn the brush ON, press
once.
button
To turn the brush OFF, press
again.
button
Brush auto shut-off feature
When your cleaner is in the upright
position, the brush will not rotate.
The brush will rotate only when the
cleaner is in the reclined position and
the brush switch is on.
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ATTENTION:
Some Frieze carpets have long
delicate fibers or threads that
may be damaged by the
rotating brush during
vacuuming. It is recommended
the rotating brush be turned
OFF when cleaning this type of
carpet.
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Operations
Using the tools
1. Make sure the cleaner is in the upright
position.
2. Remove the hose wand from the wand
base. This automatically diverts the
suction to the hose. Unwrap the hose from
the cleaner.
3. Use the hose and wand alone or attach
any of the tools to the end of the hose
wand.
ATTENTION:
Always place the vacuum
cleaner on the floor in its fully
upright position when using
tools. Placing the vacuum in
this position automatically
stops the rotating brush.
2.
TurboBrush
Use rotating brush action for small
areas such as stairs and upholstery.
Note: Press gently when using the
TurboBrush to gain maximum
cleaning. Too much pressure could
cause the brush to stop rotating.
Combination brush
Use longer soft bristles for dusting.
Remove long bristle portion and use
shorter stiff bristles when agitation is
needed to remove debris.
Crevice tool
Use in tight narrow spaces
Telescoping extension wand
Use with desired attachment for a
longer reach. To extend the wand,
twist the collar to “Unlock” and push
away from you. Twist the collar to
“Lock” to lock into place. To retract,
twist to unlock, pull toward you and
twist to relock.
All available items may not be included
with your model. Other tools are
available; to order, please refer to page
18.
8
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CAUTION:
To avoid personal injury
and to prevent the cleaner
from falling when cleaning
stairs, always place it at
the bottom of the stairs.
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Operations
Emptying the dirt container
CAUTION:
Make sure vacuum cleaner
Empty the dirt container as soon as the
dirt reaches the “Full” line on the side of
the container.
1. Press the release button on top of the
carrying handle to remove the dirt
container.
2. Choose an emptying method. Method #2
is recommended for allergy sufferers.
Method #1 – hold the dirt container over
trash can and push the emptying button
to open the bottom (2a). Close the bottom
after the dirt empties.
Method #2 – place a plastic bag over the
bottom of the dirt container. Push the emptying button through the plastic to open the
bottom (2b). After the dust settles, close the
bottom and remove the bag to discard.
has been switched off
and unplugged before
removing dirt container.
1.
2a.
2b.
3. Replace dirt container on cleaner by aligning the bottom and pushing back until it
snaps into place.
3.
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Maintenance and care
Cleaning the dirt container
WARNING:
To reduce the risk of
Additional steps can be taken to clean
the dirt container as necessary.
1. Ensure the dirt container has been
emptied.
electric shock, turn power
switch OFF and disconnect
polarized plug from electrical outlet before performing
maintenance or
troubleshooting checks.
2. Remove the lower portion by pressing the
front latch on the upper portion as shown.
3. Clean the screen with a cloth or soft brush
to remove dust or debris.
4. If desired, the lower dirt container may be
washed in warm water. Make sure it is
completely dry before reassembling.
Do not put in dishwasher.
5. To reassemble, hold the carry handle and
place the upper portion into the lower
portion, lining up the front and back
latches. Push down until both latches click
into place. Make sure the dirt container is
securely assembled before replacing it on
machine.
2.
3.
5.
Cleaning the pre-motor filter
The pre-motor filter should be checked
monthly and washed as needed to
maintain performance. More or less
frequent cleaning may be required
based on individual vacuuming habits
and types of debris picked up .
1. The filter is located in the door labeled
"Filter" behind the dirt container. Push the
tab at the top and swing the door down
to access.
W
ARNING:
Do not operate the cleaner with a
damp or wet filter or without all
the filters in place.
2. Remove foam filter and hold under
running water to wash. Mild detergent
may also be used if desired. Wring
excess water from filter.
Air dry thoroughly before
replacing.
10
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Maintenance and care
Replacing the HEPA filter cartridge
2.
The HEPA filter cartridge should be
replaced if machine performance is
noticeably declining. More or less
frequent replacing may be required
based on individual vacuuming habits
and types of debris picked up.
Note: To have the benefits of
the Airetight® HEPA System,
you must use the BISSELL HEPA
filter cartridge.
1. Remove the dirt container.
2. To remove the HEPA filter cartridge, push
in on the front of the filter door to unlatch.
Lift up to access.
3.
3. To check or remove, unscrew the center
screw.
4. If necessary, replace the used HEPA
filter cartridge with a new one.
Note: To avoid damaging
the HEPA filter cartridge
and reducing its filtration
capabilities, be careful not to
touch the filter material. The
HEPA filter cartridge is not
washable.
5. To ensure a tight seal be sure to
tighten the filter cartridge screw until
snug.
DO NOT OVER TIGHTEN.
Make sure the filter door latches
completely.
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Maintenance and care
Clearing clogs
WARNING:
To reduce the risk of electric
Low suction or poor pickup may
be due to a clog in the vacuum
cleaner. If you notice a change in
the sound of the motor or a
reduction in the spinning action in
the dirt container, check for a clog.
shock, turn power switch off
and disconnect polarized
plug from electrical outlet
before performing
maintenance or
troubleshooting checks.
If there is no suction or if suction is
reduced at the hose, follow these
steps to check for and clear the clog:
1. Turn power switch off.
2. Unplug cleaner from electrical outlet.
6.
3. Check the pre-motor filter and clean
as necessary (see cleaning your
pre-motor filter on page 10).
4. Check the HEPA filter cartridge and
replace if necessary (see replacing
the HEPA filter cartridge on page 11).
7.
Dirt Inlet
5. Check to see if dirt container is full.
Empty if needed.
6. Remove lower portion of dirt container. Clean the screen and check center
tubes for dirt accumulation.
7. While dirt container is removed,
check dirt inlet for clogs.
8.
8. Remove the hose from the cleaner by
pushing on the tab. Straighten the hose
and check for a clog.
9. Check diverter area at back of
machine for diverter position and
clogs. When the hose wand is
removed from the base, the diverter
should be up to the right. If a clog is
visible near the diverter, the plastic
cover may be removed to clear the
clog by removing the 3 screws as
shown (9b).
9b.
Diverter
Screws
Foot Hose
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Maintenance and care
Clearing clogs continued
If suction is normal at the hose, follow
these steps to check for and clear the
clog for floor cleaning:
10.Check the foot hose for clogs. If you are
not able to tell from the outside if a clog is
present, remove the bottom 3 screws from
the diverter cover to loosen and straighten
the foot hose.
10.
Remove any clogs found and fully reassemble
the cleaner before attempting to check suction
again or using the cleaner.
Thermal motor protection
An internal thermal protector has been
designed into your cleaner to protect it
from overheating. When the thermal
protector activates, the main vacuum
motor will stop operating. If this happens, proceed as follows.
1. Turn the cleaner OFF and unplug from
electrical outlet.
2. Check the cleaner for the source of
overheating problem (i.e. full dirt cup,
dirty filters or clog). Fix the problem by
following the steps in the maintenance section of the user guide.
3. When the motor cools for approximately
30 minutes, the thermal protector
automatically resets and cleaning may
continue. If the cleaner will not turn on or
the thermal protector continues to activate,
your cleaner may need servicing. Call
BISSELL Consumer Services or visit the
website to locate an authorized Service
Center.
Note: The thermal protector controls
the main vacuum motor only, not the
brush motor. If the thermal protector activates, the brush will continue
to operate normally; however, there
will be no suction.
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Maintenance and care
Brush reset
If something becomes lodged in the foot
and the brush shuts off, turn the cleaner
off and unplug from the outlet. Remove
the obstruction. The brush will automatically reset when the cleaner is plugged
in and turned back on.
CAUTION:
To reduce the risk of injury
from moving parts, turn off
the vacuum cleaner and
disconnect power plug from
electrical outlet.
Brush maintenance
The rotating brush should be checked
regularly for accumulating debris that
might reduce the cleaning performance
of your vacuum.
1. Unplug cleaner from electrical outlet.
2. Recline the handle and turn your cleaner
over so the bottom side is up.
3.
3. Carefully cut away any visible hair, fibers
or debris from the brush roll.
Do not attempt to disassemble the
vacuum foot or to remove the brush
roll. If you feel it needs to be checked or
replaced, call BISSELL Consumer Services
or visit the website to locate an
authorized service center.
Belt maintenance
The brush belt is designed to last the
useful life of the cleaner when used
according to all instructions in the
user guide under normal household
conditions. If you feel that it needs to
be checked or replaced, call BISSELL
Consumer Services or visit the website to
locate an authorized service center. Do
not attempt to disassemble the vacuum
foot to change the belt.
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Maintenance and care
Changing the light bulb
1. Turn power switch off.
3.
2. Unplug cleaner from electrical outlet.
3. Recline handle for easier access to light
bulb and remove 2 screws to lift off lens.
4. Remove the bulb by grasping bulb and
pulling straight out of the socket. Install
the new bulb by pushing gently into the
socket until the bulb snaps into place.
4.
TurboBrush maintenance
The TurboBrush should be checked
regularly for clogs or debris wrapping
around the brush.
1. Remove tool from hose or front of vacuum.
2. Twist collar so opening is at the top and
lift top cover to remove.
3. Remove the brush from the belt and clean
debris.
2.
4. Replace the brush inside the belt and
place ends into slots on sides as shown.
5. Reposition top cover making sure to line
up inside tab at the front with the opening
on the cover. Twist collar until opening is
at the bottom to lock into place.
4.
Inside Tab
5.
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Troubleshooting
WARNING:
To reduce the risk of electric
shock, turn power OFF and
disconnect polarized plug from
electrical outlet before performing
maintenance or troubleshooting.
Vacuum cleaner won’t turn on
Possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Blown fuse/tripped breaker
2. Check/replace fuse or reset breaker
3. Thermal protector activated
3. Allow cleaner to cool for 30 minutes, see pg. 13
4. Handle not fully attached
4. Remove handle and reinstall
Brush not rotating
Possible causes
Remedies
1. Brush switch turned to “Off”
1. Make sure brush switch is in “On” position
2. Vacuum is in upright position
2. Recline vacuum to operate brush
3. Brush is jammed
3. Remove obstruction or debris (pg. 14), unplug cleaner to reset brush (pg. 14)
4. Brush needs to be reset
4. Unplug cleaner to reset brush (pg. 14)
5. Handle not fully attached
5. Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
Possible causes
16
Remedies
1. Incorrect height setting
1. Turn dial to lower setting
2. Hose wand not properly positioned
2. Make sure hose wand is fully seated in base and diverter is seated to the left
3. Dirt container not installed properly
3. Check assembly of upper and lower portions, correctly position and snap into place
4. Dirt container full
4. Empty dirt container
5. Clog in cleaner
5. Follow instructions on pg. 12-13 for clearing clogs
6. Filters are dirty
6. Check and clean foam filter, check and replace HEPA filter cartridge if needed
7. Hose not properly attached
7. Make sure hose collar is twisted to lock position
8. Fiber door and or gasket missing
or not installed properly
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Troubleshooting
Vacuum cleaner is difficult to push
Possible causes
1. Incorrect height setting
Remedies
1. Turn dial to higher setting
Visible dust escaping from cleaner
Possible causes
Remedies
1. Filter door and or gasket missing
or not installed properly
1. Check filter door and gasket 2. Foam filter missing or not installed properly 2. Check foam filter for correct installation
3. HEPA filter cartridge missing or not installed properly
3. Check HEPA filter cartridge for correct installation
4. Dirt container not installed properly
4. Make sure dirt container is correctly positioned and snapped
into place
5. Dirt container not assembled properly
5. Check screen, upper and lower portions of the dirt container for proper assembly
6. Hose not installed properly
6. Make sure hose wand is fully seated in base, and that the hose is assembled correctly to the unit. See page 5. Also make sure foot hose is properly attached to diverter area
7. Hole or crack in hose
7. Check hose for holes or cracks and replace if needed
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of
service. Contact us directly at 1-800-237-7691.
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Replacement parts - BISSELL vacuum
You may purchase parts from your retailer, by calling BISSELL
Consumer Services or by visiting our website. Below is a list of common replacement parts*. While not all of these parts may have come
with your specific model, they are available for purchase if desired.
Please note, all attachments may not store on board your vacuum.
Item
Part No.
1
2
3
4
5
6
7
8
9
48G7 63M7
203-1362
203-1364
203-1585
203-1365
203-1363
203-1485
203-1469
Part Name
HEPA Filter Cartridge
Foam Filter
TurboBrush
Telescoping Wand, Plastic
Telescoping Wand, Steel
Combination Brush
Crevice Tool
Hose
Light Bulb
*Not all parts are included with every model. Other tools may be available.
Contact BISSELL Consumer Services or visit our website for more detail.
1
2
3
7
8
9
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4
5
6
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Warranty - BISSELL PowerClean
®
Vacuum
This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. If you need additional instruction regarding this warranty or have
questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail,
telephone, or regular mail as described below.
Limited Five Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product
BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or
products), at BISSELL’s option, free of charge from the date of purchase by the original
purchaser, for five years any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or
brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any
other use not in accordance with the User's Guide is not covered.
If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your
area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Services.
Website or E-mail:
www.bissell.com
Use the “Customer Support” tab.
Or Call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. - 10 p.m. ET
Saturday 9 a.m. - 8 p.m. ET
Or Write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids, MI 49501
ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT
EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED
ABOVE.
Some states do not allow limitations on how long an implied warranty last so the
above limitation may not apply to you.
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Don't forget to register your product!
Registering is quick, easy and offers you benefits over the lifetime of your product.
You’ll receive:
BISSELL Rewards Points
Automatically earn points for discounts and free shipping on future purchases.
Faster Service
Supplying your information now saves you time should you need to contact us with
questions regarding your product.
Product Support Reminders and Alerts
We’ll contact you with any important product maintenance reminders and alerts.
Special Promotions
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BISSELL consumer services
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. — 10 p.m. ET
Saturday 9 a.m. — 8 p.m. ET
Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It
provides proof of purchase date in the event of a
warranty claim. See Warranty on page 19 for details.
20
©2010 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 110-4245
Rev 6/10
Visit our website at:
www.bissell.com
www.bissell.com
800.237.7691