BESTip ATA 11L User Manual
Copyright Notice
This publication may not be reproduced, in whole or in part,
without prior expressed written permission from Projectek
Networking Electronics Corp. All rights reserved.
Copyright © 2009, by Projectek Networking Electronics Corp.
BESTip ATA 11L
Projectek Networking Electronics Corp. makes no warranties
with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any
particular purpose. Furthermore, Projectek Networking
Electronics Corp. reserves the right to revise this publication
and to make changes from time to time in the content hereof
without obligation to notify any person or organization of such
revisions or changes.
VoIP Gateway
User Manual
Trademarks
BESTip. is the trademark of Projectek Networking Electronics Corp.
All other trademaks mentioned herein are the properties of their
respective owners.
Projectek Networking Electronics Corp.
5F-9, No. 16, Lane 609, Sec. 5, Chung Hsin Road,
San Chung, Taipei Hsien, Taiwan, R.O.C.
Projectek Networking Electronics Corp.
TEL: (886) 2-2278-7067 Fax: (886) 2-2278-7094
Mar. 2009
Technical Support:
http://www.iptelcom.com.tw
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BESTip ATA 11L User Manual
Please fill in the following ID no. which you can find it on the
bottom of your BESTip ATA 11L. You may need it in the future.
Purchase Date:
(1 year warranty)
BESTip ATA 11L User Manual
Table of Contents
Chapter 1: Overview .......................................................................5 Physical Description ..........................................................7 Chapter 2: Installation ....................................................................9 Package Contents .............................................................9 Requirements to Use BESTip ............................................9 Physical Installation .........................................................10 ID no:
Model no:
Chapter 3: Setup ...........................................................................11 Entering Setup Mode .......................................................11 Using Buttons to Setup BESTip .......................................14 Function Select-System Info..........................................19 Distributor:
Function Select-System Setting ....................................20 Function Select-FXO Setting .........................................29 Function Select-Inward Password .................................37 Function Select - Factory Setting.....................................39 Function Select-System Upgrade ..................................40 Chapter 4: To Make an Internet Call ............................................42 Testing Before Making a Call...........................................42 To Make a BESTip-to-BESTip Call ..................................43 To Make a BESTip-to-Phone Call ....................................44 To Make Calls Through FXO Port of ATA 11L .................45 To Receive a BESTip Call ...............................................47 Appendix A: Specifications..........................................................48 Interface...........................................................................48 Voice Codec ....................................................................48 Software/ Hardware .........................................................48 Physical ...........................................................................49 3
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Supporting multiple telephony interfaces
Chapter 1: Overview
The BESTip ATA 11L supports 1 FXS and 1 FXO port for
connecting to PBX or central office exchange line and an
Ethernet interface for connecting to a home or office Local Area
Network.
Congratulations on your purchase of the BESTip! With the
BESTip, you will capture the power of the Internet by using your
existing LAN network to communicate over the Internet,
worldwide, free of long distance charges. The BESTip allows
you to take advantage of the vast reach and cost reduction of
the Internet for voice communication.
Integrating FXS, FXO and Ethernet interfaces in a single box,
BESTip ATA 11L provides the users reliable and high quality
voice communications only at a lower cost while compared to
using PSTN.
Lower Communication Charges
Simplicity
Reduced monthly phone charges are a big advantage of
converging voice calls with the existing data network. BESTip
can eliminate traditional circuit-switched networks, and save
your company substantial amounts in long-distance charges. A
BESTip network can quickly return your investment and begin
paying you back.
A single unit of device supports both voice and data
communications. With BESTip, you avoid the expense of
replacing your existing network connections, routers or phone
systems required by other VOIP solutions.
Simply plug your BESTip into the Ethernet network. Minimum
requirements:
For example, companies with overseas branches stand to reap
the biggest rewards by eliminating international long-distance
charges. A company with the headquater and branch located in
Taipei and Los Angles could route calls to and from each office
over the network, and thus a major portion of long-distance
charges could be reduced.
• Ethernet network
• LAN connection
• IP addresses
User Friendly
Reduced Cost of Ownership
The BESTip ATA 11L is a standalone device, and possesses its
own processor and network interface. You can easily install
your BESTip device for its software and configuration can be
managed easily and securely. Just enter the IP addresses into
your BESTip with your phone keypads, dial the recipient’s
number on the telephone set, and you are ready to talk via
Internet. In fact, placing calls with the BESTip is like using your
existing phone system. All of the communication cost will be
eliminated except a local Internet connection charge.
The lower cost associated with BESTip devices is not just to
lower monthly fees. BESTip also reduces the amount of
hardware needed (infrastructure overhead) by both converging
voice and data networks. With BESTip, you do not need to
replace your existing network connections, routers or phone
systems. The BESTip is helping to drive down the total cost of
business communications.
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BESTip ATA 11L User Manual
This manual gives you easy-to-follow instructions for installing
and using the BESTip ATA 11L.
BESTip ATA 11L User Manual
Rear Panel
There are a switch and four connectors on the rear panel to
connect to the related devices. The description is listed below
(left to right).
For further details on these applications, please refer to
www.iptelcom.com.tw
Physical Description
This section provides physical description of the BESTip.
Front Panel
DC 12V
There are five buttons on the front panel for quick and
easy configuration.
FXS
FXO
LAN
DC 12V
DC Adapter Connector: connects to the 12V DC
power adapter.
FXS
RJ-11 Connector: FXS interface is for connecting
to the analog phone sets or C.O. port of PBX.
Blue LED
On-Line Signal
FXO
RJ-11 Connector: FXO interface is for connecting
the extension line of PBX or PSTN Line.
UP Button
LAN
RJ-45 Connector: cables to your IP network.
LCD Display
Green LED
Power Signal
DOWN Button
OK Button
NEXT Button
BACK Button
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Physical Installation
Chapter 2: Installation
Follow the instructions for correct connection:
This chapter will describe how to connect your BESTip ATA
11L.
1.
Connect one end of an RJ-11 phone cord to the FXS
connector on the back of BESTip ATA 11L. Connect the
other end to the analog phone sets or C.O ports of the
PABX.
2.
Connect one end of
3.
Connect the provided network cable into the LAN port of
BESTip ATA 11L. Connect the other end of the cable to
your network eg. a router, hub or an ADSL modem.
4.
Attach the DC power adapter cord into the power
connector of BESTip ATA 11L and a live power outlet.
Package Contents
The package of the BESTip includes the following:

A BESTip ATA 11L

An DC power adapter

A R-J11 phone cord

A R-J45 network cable
Requirements to Use BESTip
Before making an Internet call with your BESTip, you also need
the following items:

1 touch-tone phone set (TONE mode)

An 110/220V electrical outlet

An active Internet connection (ADSL, Cable or others):
The following parameters must be known about the
network (LAN, WAN, Internet, etc.) to which the BSETip
will connect.
Hookup for BESTip ATA 11L
IP Address for BESTip
Gateway IP Address
IP Netmask
DNS (Domain Name Server)
IP Address
Note: Write down the values for these IP parameters. You may
need to enter these values in the following chapter.
9
Note: A crossover network cable may be required when connecting
to ADSL Modem.
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1. You can press “DOWN” button at standby status to enter main
menu.
Chapter 3: Setup
After connection, follow the easy instructions to setup the
BESTip ATA 11L. You can establish your setup or modify it at
any time by launching the BESTip.
Be sure the BESTip is well connected and switch the power on.
You must allow the BESTip to finish booting before you enter
the setup mode.
Press “Down” button
to enter main menu.
Entering Setup Mode
1. After turned on, the BESTip will
start self-testing, and the LCD
screen will display as shown right.
2. Then, you can press “NEXT” or “BACK” button to scroll the menu.
2. After system finishing initializing,
the system will start up DSP.
3. For the first time, the LCD will
display Enter Setup Mode - Push
Down=Yes. Press
button
on the front panel to enter setup
mode.
Press “NEXT” button
to scroll the menu.
Note: At the BESTip finishes booting, you can always use
or
buttons to scroll the menu and press
button
to enter the current menu.
Press “BACK” button
to scroll the menu.
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3. There are six options in the Function Select menu. The options will
be described in the following sections.
BESTip ATA 11L User Manual
Using Buttons to Setup BESTip
You can use the buttons on the front panel of the BESTip and
your telephone keypads to setup the BESTip. The functions of
five buttons on BESTip are described below.
1. Suppose now you want to input the “Country Code” option under
“System Setting” menu. Firstly, press “DOWN” button to enter
“Function Select” menu.
Press “DOWN” button at
standby status to enter
“Function Select” menu.
2. Press “NEXT” or “BACK” button to select “System Setting” menu.
4. You can press “UP” button to return to standby status.
Press “UP” button to
return to standby status.
Press “NEXT” or “BACK”
button to scroll the menu.
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3. Press “DOWN” button to enter “System Setting” menu.
BESTip ATA 11L User Manual
6. You can press “UP” or “DOWN” button to input data, please see the
Data Input Sequence below. You can use “NEXT” or “BACK” button
to select and erase the value.
(in the forward sequence) 1 2 3 4 5 6 7 8 9 0 . , @ _ % & = a A b B
cCdDeEfFgGhHiIjJlLmMnNoOpPqQrRsStTu
U v V w W x X y Y z Z ( in the backward sequence)
Press “DOWN” button to
enter the menu.
The title is still flashing
Press “UP” or “DOWN”
button to input the data.
4. Keep pressing “DOWN” button until you see “Country Code” option.
Press “NEXT” or “BACK”
button to select and
erase the value.
Keep pressing “DOWN”
button until you see
“Country Code” option.
7. You can also use the keypad on the touchtone phone to input the
necessary data. Remember to pick up the phone handset while
using the phone keypad to input data. Please refer to the Typical
Phone Keypad and Configuration Sheet below to enter character.
Typical Phone Keypad
5. To input “Country Code”, press “OK” firstly and the title will start
flashing. Then you are able to input data.
The title will start flashing
Press “OK” button to start
to input data.
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Configuration Sheet
BESTip ATA 11L User Manual
8. After entering the value, press “OK” button again and the title will
stop flashing. The new value has been stored in memory temporarily.
You may go to the next setting.
BESTip ATA 11L User Manual
10. It will return to standby status automatically after the configuration
data has been saved. Please refer to the following chapters to setup
your BESTip ATA 11L.
The title will stop flashing
Press “OK” button again to
stop inputting data and save
the value temporarily.
9. After finishing all the settings, please press “UP” button one or two
times until the screen displays “Update Setup” as following picture. All
the setting will be saved permanently.
Press “UP” button 1 or 2
times until the screen
displays “Update Setup”.
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8. ROUTER Adress: It will display the
Router/ Gateway IP address.
Function Select-System Info
You can always get the system information for your BESTip
from the System Info menu.
1. Press
button to enter the
Function Select Mode. Press
button to enter System Info.
9. Primary DNS Address: It will
display the primary DNS address.
2. Device ID: Each BESTip device
has an unique 8 digit ID#. It is the
number for other BESTip users to
reach you over Internet. So, you need
to inform all of your friends or group
who use BESTip products the 8-digit
ID# to call you over BESTip.
10. Secondary DNS Address: It will
display the secondary DNS address.
11. Gatekeeper Type: It will display
the gatekeeper the device is
registered.
3. ITSP Credit: It will display the
balance in your device account.
Function Select-System Setting
You can establish your setup or modify for your BESTip from
the System Setting menu at any time.
4. Software Version:It will display the
current software version of your
BESTip.
1. Press
button to enter the
Function Select Mode.
5. LAN MAC Address: It will display
the physical internet address which
your BESTip is conntected.
2. Press
or
button to
scroll the main menu till it appears
Function Select - System Setting.
And then press to enter the option.
6. My IP Address: It will display the
IP address assigned to your BESTip.
3. There are three options in the System Setting menu: for IP
Policy – DHCP, IP Policy – Static IP and IP Policy – ADSL
PPPoE. Just choose and configure the one to which network the
BESTip is connected.
7. NETMASK Address: It will display
the Netmask IP address.
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IP Policy-DHCP
DHCP: Dynamic Host Configuration Protocol is a method for
assigning IP address and other IP parameters to computers on
the IP network in a single message with great flexibility. IP
addresses can be static or temporary depending on the needs
of the network.
1. Press
button to enter the
Function Select Mode.
2. Press
or
button to
scroll the main menu till it appears
Function Select - System Setting.
And then press
to enter the
option.
3. Press
or
button to
scroll the menu till it appears IP
Policy - DHCP. Then press
to enter the option.
4. Press
to go to the next
option, and you do not need to
configure the information.
Please jump to the section “Other Common Setup” in this
Chapter for further instructions.
For the following setup, please consult
“Other Common Setup” in this chapter.
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IP Policy-Static IP
BESTip ATA 11L User Manual
IP Policy-ADSL PPPoE
If you select Static IP mode, please consult your ISP or MIS to
have the information listed below. Please use the keypad on
your phone or the buttons on BESTip to input the information
obtained.
1. Press
button to enter the
Function Select Mode.
1. Press
button to enter the
Function Select Mode.
2. Press
or
button
to scroll the main menu till it appears
Function Select - System Setting.
And then press
to enter the
option.
2. Press
or
button to
scroll the main menu till it appears
Function Select - System Setting.
And then press
to enter the
option.
3. Press
or
button to
scroll the menu till it appears IP
Policy - ADSL PPPoE. And then
press
to enter the option.
3. Press
or
button to
scroll the menu till it appears IP
Policy – STATIC IP. And then
press
to enter the option.
4. PPPoE Login Name: Enter the
login name provided by your ISP.
4. My IP Address: The unique LAN
IP address assigned to the BSETip.
5. PPPoE Password: Enter the
password provided by your ISP.
5. NETMASK Address: Please enter
netmask, normally it is
255.255.255.xxx.
6. PPPoE Type: There are two types
you can select: Type 1 or Type 2.
Normally set to 1.
6. Router Address: The IP address
of the router/gateway device that
connects your BESTip to the Internet.
7. Primary DNS : Enter the IP
address of the Domain Name Server.
7. PPPoE Timeout: Set the PPPoE
timeout by minutes. “0” means always
on-line.
8. Secondary DNS: Secondary DNS
is optional. You may leave it blank.
After finishing the setup, please jump to the section “Other
Common Setup” in this Chapter for further instructions.
Afeter finishing the setup, please jump to the section “Other
Common Setup” in this Chapter for further instructions.
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6. 2nd IDD Prefix: Please key in
the second International Direct Dial
code. This option is needed for
s7ome Caribbean Sea countries.
Keep this option blank if it is not the
case.
Other Common Setup
After selecting and configuring the IP Policy, you
need to continue to set the following parameters.
Remember to press
button to effect the
setting and go to the next option.
7. DDD Prefix: Please key in the
Domestic Direct Dial prefix code.
“0” in most cases.
1. Station ID: The default value is
1. The configuration is needed to be
changed only when you connect
more than one BESTip devices at
NAT router. You must set these
BSETip devices with different
Station ID.
8. Mobile Pincode: Turn it on
unless you have applied for
business use. See “Mobile Pincode”
in this chapter.
2. Gatekeeper: There are four
options you can select:AUTO, Type
1, Type 2 and OFF. “Auto” is
applicable most of the time. Select
OFF only if your BESTip is
connected in a private network.
9. Play Volume: The default value
is 0dB. You can set from -31dB to
31dB. 0 dB is suitable for most
cases. Please don’t make it too big
or too small.
3. Country Code: Please key in
your country’s telephone Country
Code. For example, “1” for USA,
“44” for U.K.
10. Record Volume: The default
value is 0dB. You can select from
-31dB to 31dB. 0 dB is suitable for
most cases. Please don’t make it
too big or too small.
4. Area Code: Please key in your
state/city telephone Area Code.
11. Show CDR: Turn it on and
CDR will show on the display after
call finished.
5. IDD Prefix: Please key in the
International Direct Dial prefix code.
“00” in most cases.
12. Polarity Reverse: Normally set
to “OFF” unless your device is
applied for business purpose.
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13. LCD Contrast: The default
value is 0. The adjustable range is
from +5~-10.
20. It will return to standby state
again after updated. Please restart
the device to make setup changes
effective.
14. FXS Hotline: Normally set to
“OFF”. If you turn hotline function,
please be advised this function
should be collocated with the setup
on ITSP platform. Please contact
our local dealer for setup hotline
function.
Mobile Pincode
“Mobile Pincode” function is applied for business purpose.
Customer can buy "Mobile Pincode Card " from our authorized
agent and "Mobile Pincode Card" is just like so-called "Pre-Paid
Calling Card". The card can be used on any BESTip
devices anywhere and credits consumed is deducted from the
card. The device is simply a tool for calling out. Please contact
our agent for further information about “Mobile Pincode Card“.
15. FXO Hotline: Normally set to
“OFF”. If you turn hotline function,
please be advised this function
should be collocated with the setup
on ITSP platform. Please contact
our local dealer for setup hotline
function.
Mobile Pincode Setting
1. Press
button to enter the
Function Select Mode.
16. One ITSP Account: Normally
set to “OFF”.
2. Press
or
button to
scroll the main menu till it appears
Function Select - System Setting.
And then press
to enter the
option.
17. Network Testing: Normally set
to “OFF”. You can turn on to test
your network.
18. Voice Priority: Normally set to
“OFF”
3. Keep pressing
see Mobile Pincode.
19. Press
button to save
configuration data in memory
until you
4. There are 4 options for Mobile
Pincode Application: Disable, FXS,
FXO, FXS + FXO.
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5. Press
button to save
configuration data in memory
For mobile pincode usage, caller will hear "beep-beep" tone
when picking up the handset connecting to FXS port or calling
to the landline connecting to FXO port. It requests caller to
enter mobile pincode number.
Please dial " #11*pincode# " to sign in. If the pincode is good,
the caller will hear dial-tone, so caller can dial international
number as usual.
FXO Setting-FXO Gain
1. Press
button to enter the
Function Select Mode.
Caller can make multiple calls one after one, just press " ### "
quickly to end the current call, then dial-tone will come out to
notify that the device is ready to accept next call.
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
For sign out after last call, please dial “ #22# " or just hang-up
the call, it will sign out automatically after 8 sec. for ATA 11L.
3. Press
or
buttons to
scroll the menu till it appears FXO
Gain. And then press
to enter
the option.
Function Select-FXO Setting
This section will show you the steps to help you setup the voice
port of your BESTip.
4. FXO Play Gain:
Press
or
buttons to
select from –15 dB to +15 dB, and
then press
to confirm.
There are seven options of FXO Setting.
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5. FXO Record Gain:
Press
or
buttons to
select from –15 dB to +15 dB, and
then press
to confirm.
3. Press
or
buttons to
scroll the menu till it appears Trunk
Code. And then press
to
enter the option.
4. If your BESTip is connected to
extension line of the PBX system., you
need to enter the trunk code. “0” or “9”
apply to most of PBX system.
FXO Setting-# Ring To Answer
1. Press
button to enter the
Function Select Mode.
FXO Setting-Intercom Digit
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
1. Press
button to enter the
Function Select Mode.
3. Press
or
buttons to
scroll the menu till it appears #Ring
To Answer. And then press
to enter the option.
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
4. You may decide after how many
rings the device waits to pick up the
phone call and transfer to FXO
interfaces. “0” means directly transfer
phone call to FXO interfaces while
ringing.
3. Press
or
buttons to
scroll the menu till it appears
Intercom Digit.
And then press
to enter the
option.
4. The digit number of extension line
varies from different PBX systems.
Please enter the right setting. Ex: your
extension line is 11 (two digits), that
means Intercom Digit is 2. If it is 145
(three digits), then Intercom Digit is 3.
FXO Setting-Trunk Code
1. Press
button to enter the
Function Select Mode.
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
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3. Press
or
buttons to
scroll the menu till it appears Outward
Password. And then press
to
enter the option.
FXO Setting-Blind Dialout
The BESTip will detect the dial tones (at least 1 second) before
dialing. If there are no dial tones detected, the BESTip will cut
the line. However, sometimes the audible frequencies and/or
cadence of the dial tones appear unstable, so you need to set
Blind Dialout ON to make the BSETip not to detect the dial tones
and dial only after 1 second.
4. To protect FXO usage from stealing
credit, you may set up password. With
this setting, others have to enter the
password before using FXO calling
out.
1. Press
button to enter the
Function Select Mode.
FXO Setting-CP Tone Setup
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
CP Tone (Call Progress tone) Setup allows BESTip ATA 11L to
identify the type of telephony signaling tone for which tone
cadence are being specified. CP tone is a means provided by
telephone switch to indicate the progressive status of a call.
3. Press
or
buttons to
scroll the menu till it appears Blind
Dialout. And then press
to
enter the option.
The BESTip ATA 11L is embedded with the DSP chipset and
call progress tone detection algorithm module, so it can detects
the presence of call progress tones including busy tone,
disconnection tone, ringback tone and dual ringback tone.
It is programmable to detect any call progress tones in specified
frequency range between 300 Hz and 650 Hz
4. To avoid failure of detecting dial
tone, you may force the device to dial
out. Turn on the function, the device
would dial out after one second
without detecting dial tone.
Generally, busy tone, disconnection tone and ringback tone are
single duration call progress tone (as shown below). However,
in some regions and PBX systems, ringback tones belong to
dual duration call progress tone.
FXO Setting-Outward Password
1. Press
button to enter the
Function Select Mode.
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option.
1st Tone
ON
1st Tone
OFF
Single Duration Call Progress Tone
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4.2 CP Tone Setup-Modify
1st Tone
2nd Tone
1st Tone
ON
ON
OFF
2nd Tone
OFF
Dual Duration Call Progress Tone
1. Press
button to enter the
Function Select Mode.
2. Press
or
button to
scroll the main menu till it appears
Function Select - FXO Setting. And
then press
to enter the option
3. Press
or
buttons to
scroll the menu till it appears CP
Tone Setup. And then press
to enter the option.
4. There are three options in the CP Tone Setup menu. CP
Tone Setup – New, CP Tone Setup –Modify, CP Tone
Setup – Erase. Please see the illustration below.
4.1 CP Tone Setup-New
4. CP Tone Setup-Erase
Note: You may encounter a problem when your call goes to
PBX via a VoIP connection, such as the caller may already
hang up the phone but the PBX port is still active. The cause of
this problem may be due to the CP tone mismatch.
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3. There are four options of Inward Password menu: New,
Modify, Erase and Application.
The BESTip allows you to configure 10 sets of call progress
tones. When the BESTip detects three continous busy tones or
disconnection tones, it will cut the call connection.
Inward Password-New
CP Tone Setup-CP Tone Type
1. Press
or
button to
scroll the Inward Password menu till
it appears Inward Password – New.
And then press
to enter the
option.
1. Press
or
buttons to
scroll the menu till it appears CP Tone
Setup. And then press
to
enter the option.
2. BSETip provides 4 type of CP
Tones: Busy, Disconnect, Ringack
and Dual_Ringback. Press
and
buttons to scroll the
options, and then press
to
enter your target option.
2. Pick up your handset. Key in the
password using the character
converter chart stated prior in this
chapter. Press
to save.
3. Press
and
button to
selcet the password ranking among
High, Medium and Low.
Press
to save and back to
the upper menu.
3. There are four kinds of time duration you can configure: 1ST
Tone ON Time, 1ST Tone OFF Time, 2nd Tone ON Time, and
2ND Tone OFF Time. Per unit is 0.01 second. For example, if
you want to set 0.5 second, please enter 50.
For Busy, Disconnect and Ringback types, you only need to
configure 1ST Tone ON Time and 1ST Tone OFF Time. For
Dual_Ringtone type, you need to set the four parameters.
Inward Password-Modify
1. Press
or
button to
scroll the Inward Password menu till
it appears Inward Password – Modify
And then press
to enter the
option.
Function Select-Inward Password
1. Press
button to enter the
Function Select Mode.
2. Press
or
buttons to
find the number to modify. And then
press
to confirm.
2. Press
or
button to
scroll the main menu till it appears
Function Select – Inward Password.
And then press
to enter the
option.
3.Press
password.
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to confirm the
BESTip ATA 11L User Manual
BESTip ATA 11L User Manual
4. Press
or
buttons to
modify the password ranking among
High, Medium and Low.
Press
to save and back to
the upper menu.
Note: Before proceeding to restoring, be sure that your BESTip
is connected to the Internet.
1. Press
button to enter the
Function Select mode.
Inward Password-Erase
1. Press
or
button to
scroll the Inward Password menu till it
appears Inward Password – Erase.
And then press
to enter the
option.
2. Press
or
button to
scroll the main menu till it appears
Function Select - Factory Setting.
And then press
to enter the
option.
2. Press
to confirm to erase
the password and back to the upper
menu.
3. There are one option of Factory
Setting: CLEAR SYS SETUP.
Press
to start the process.
4. Press
Inward Password-Application
1. Press
or
button to
scroll the Inward Password menu till
it appears Inward Password –
Application. Then press
to
enter the option.
to confirm.
Function Select-System Upgrade
To ensure the users to always have the latest Internet
telephony technologies, the BESTip has the online upgrade
feature.
2. Press
or
buttons to
scroll the options.There are four
options to select: Diable, FXO, FXS
and FXO+FXS. Press
to
confirm your target option and back to
the upper menu.
You can upgrade your BESTip whenever a new software
version becomes available. Upgrades can enhance the
performance and add more features to your BESTip.
Note: Before proceeding to upgrade, be sure that your BESTip
is connected to the Internet.
Function Select - Factory Setting
To upgrade your BESTip with the newest software version,
follow the followign instructions. The upgrade process will only
take about 3~5 minutes depending on the Internet traffic.
BESTip has the auto-recovery capability. Just follow the steps
below to restore the factory settings.
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BESTip ATA 11L User Manual
1. Press
button to enter the
Function Select Mode.
BESTip ATA 11L User Manual
Chapter 4: To Make an Internet Call
After having finished the setup in Chapter 3, you are ready to
operate your BESTip. Refer to the illustration below to connect
your BESTip with other devices.
2. Press
or
button to
scroll the main menu till it appears
Function Select - System Upgrade.
And then press
to enter the
option.
Over Internet or TCP/IP networks, BESTip provides two modes
of voice communication: BESTip-to-BESTip and
BESTip-to-Phone modes. It allows BESTip users to save
greatly on long-distance and international call charges.
3. Press
to start the
upgrading process.
Hookup for BESTip ATA 11L
4. BESTip will proceed to connect to
the download Server and the screen
will show the downloading process.
5. It will take about 3~5 minutes to
finish downloading depending on the
network traffic. If the new software
version is downloaded successfully,
BESTip will reboot itself automatically.
Please do not power off the device any time during software upgrade is
in progress, otherwise the device may not boot properly.
Testing Before Making a Call
After finishing the connection and configuration of your BESTip,
be sure the BESTip is turned on and well connected. You must
allow the BESTip to finish booting before operating.
1. BESTip will start self-testing, and
the LCD screen will display as shown
right.
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BESTip ATA 11L User Manual
BESTip ATA 11L User Manual
1. Make sure that the receiver you want to call is equipped with
an BESTip connected to the Internet.
2. Once the system testing finishes,
the screen will display the local time
according to the country code you set
and Blue LED On-Line signal will be
on.
2. Pick up the handset, and you will hear a ready tone. Dial the
ID No. of the receiving party and ended with a # key, or you can
use the phone book to call the receiving party.
Note: Every BESTip has a unique eight-digit ID number found
at the bottom of the device.
3. You can press
to see the
balance and the message “Ready for
Dial” will be shown on the display as
well.
For example: The ID number of the receiving party is
19990023, so you need to dial 19990023#.
3. Hold the handset, and wait for the connection. You will hear a
ringback tone indicating that your remote BESTip is ringing.
Otherwise, you will hear a busy tone if your remote BESTip user
is on the phone.
Pick up your telephone handset now, and you can hear a ready
tone that means the basic installation is finished successfully.
Note: The LCD display will show the current time of your
country according to the country code pre-configured. If the time
displayed is counted from 00:00:00, it means your BESTip is
not successfully registered to the Gatekeeper and your network
connection or configuration might be incorrect. Please refer to
“Chapter 3: Setup” in this manual for network configuration.
4. Once the connection is established, you can enjoy your
communication with your receiving party.
5. Hang up the phone once the conversation is done.
To Make a BESTip-to-Phone Call
With Internet Telephony Service Provider (ITSP) service
function ready, BESTip is able to connect to other telephony
products. Having an active ITSP account, you can call all the
covered areas with low rates.
If you see the DNS Lookup Fail flashing, it means your BESTip
has not successfully connected to the Internet. Please also refer
to “Chapter 3: Setup” in this manual to configure your network.
To Make a BESTip-to-BESTip Call
Internet
If the receiver you call is equipped with an BESTip, you may
enter the IP address directly and talk to the remote BESTip
receiver.
In this mode, the receiver can answer an Internet phone call
with a regular phone.
Internet
1. Make sure that your BESTip is setup properly, and connected
to the Internet
2. Pick up the handset and you will hear a ready tone.
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BESTip ATA 11L User Manual
BESTip ATA 11L User Manual
3. Dial your destination number as you normally do from your
touch-tone phone.
Or you can dial FXO ID# firstly from your BESTip device. ATA
11L will answer the call and give you the dial tone. So you can
make call via the landline connected to FXO port of 11L.
For Domestic Long-Distance Calls
If you setup the outward password on device, you will hear a
short “Beep-Beep” tone that ask you to enter the password.
Enter the password with “#” to sign in. If the password is correct,
you will hear a dial tone. Otherwise, you willl hear short
“Beep-Beep” tone again.
[DDD prefix code] + [Area code] + [Telephone number] + #
For International Calls
[IDD prefix code] + [Country code] + [Area code] + [Telephone
number] + #
2. Suppose you want to call to other BESTip device or
international number through the landline connected to your
ATA 11L.
4. Hold the handset and wait for the connection.
5. Once your receiving party picks up the phone, you can enjoy
the communication.
2.1 Please call the land line number connected to your ATA 11L
by using any land line or mobile phone.
6. Hang up the phone once the conversation is done
2.2 ATA 11L will answer the call and give dial tone (if there’s no
inward password setup). Then, you can follow the dialing
sequesce below to make phone calls.
Note: When you call a regular phone via the FXO port of your
BESTip, please press ### to cut the connection if the receiver
does not answer the call. After you hear the disconncetion
tones eg. dududu…, you can continue dialing or hang up the
handset.
For Other BESTip Device
Dial the eight-digit device ID number
Once the conversation is complete, the receiver should hang up
the handset first. After hearing the disconnection tones eg.
dududu…, you (the caller) can hang up the phone. However, if
you do not want to wait the receiver to hang up the phone, just
press ###. After hearing the disconnection tones eg. dududu…,
you can continue dialing or hang up the handset.
For Domestic Long-Distance Calls
[DDD prefix code] + [Area code + Telephone number] + #
For International Calls
[IDD prefix code] + [Country code + Area code + Telephone
number] + #
To Make Calls Through FXO Port of ATA 11L
Remark: Please be advised the FXO port of ATA-11L, is
protected by "trustee list" feature enabled by default. The
trustee list feature will protect your landline that connected with
ATA-11L FXO port from unauthorized access at remote end. So,
you need to setup it at our ITSP web site (www.itspone.com).
Please contact our reseller to setup the feature or ask for
password to login ITSP platform to configure it.
1. Please follow the dialing sequence below for calling any real
phone number through the land line connected to ATA 11L from
the other BESTip device (if there’s no outward password setup).
[ATA 11L FXO device ID#] + * + [Phone Number] + #
Suppose your ATA 11L device ID# is 63001234 (FXS) &
63001235 (FXO), so someone can dial from his BESTip device
by dialing "63001235*12345678#" to ring someone's phone
directly.
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BESTip ATA 11L User Manual
To Receive a BESTip Call
BESTip ATA 11L User Manual
Appendix A: Specifications
Once your BESTip is connected to the Internet, you may accept
the calls from other BESTip, or regular phone users. You
cannot receive calls only when you are in the BESTip Setup
mode. Please check again if every setup is working fine. Let me
know your device ID# as soon as possible so to ask our agent
to contact you very soon.
Interface
Telephone Interface
LAN Interface
Display
Switch button
2 RJ11 port, 1 x FXS for phone set,
1 x FXO for land line
RJ-45 port, 10/100M Ethernet
2 LED, 100/10 and LINK/ACT
16x2 lines LCD display
2 LED Power and ON LINE
5 setup buttons
Voice Codec
Channel Capability
2 Channels
Voice Codecs
G.723.1 6.3/5.3 Kbps
Silence Compression
VAD/CNG
G.723.1 Annex A
Echo Canceller
G.168-2000 Compliant
Signaling
DTMF(TIA464B),
Call
progress and user defined tone pairs
Input/output Gain
Programmable
Software/ Hardware
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CPU
Embedded High Performance
100MHz 16-bit CPU
Memory
8Mb FLASH ROM, 16Mb SDRAM
DSP Chip Set
High Quality/Performance DSP for
Voice compression
Front Control Panel
16 characters x 2 Lines LCD,
BESTip ATA 11L User Manual
5 Push Button Switches
Operating System
Embedded Real-Time Operating
System
Networking Protocol
IP, TCP, UDP, DHCP, PPPoE, PAP,
CHAP, DNS
Front Panel
Self-Configuration
function
Configure BESTip ATA through front
panel. No additional software or
hardware required
BESTip Gateway Protocols
Voice Over IP Gateway
Only 10k bps bandwidth is required
Protocol
when using G.723.1 6.3K codec
Physical
Power
12VDC, 1.25A External Power Supply
Environmental
Operational : 0 to 45oC
Storage : -10 to 70oC
Humidity: 10 to 90% non-condensing
Dimensions
128 x 88 x 27 mm (W/D/H)
Weight
300 g Approx.
Note: Specifications may subject to change without prior notice.
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