Vonage VDV21-VD User guide

Vonage V-Portal User Guide
Getting to know your V-Portal
Ever hear the term user friendly? Well, the Vonage V-Portal defines the term. From the LCD
Display messages to the color coded ports on the rear panel, the V-Portal is friendly to the user ...
YOU. Installation and use is easy!
The V-Portal can connect up to 2 Vonage digital phone lines through your high-speed Internet
connection. Just plug the blue Ethernet cable from the V-Portal into your broadband modem and
use the two green RJ-11 telephone ports to plug in your existing phones or fax machine. The
Vonage V-Portal allows you to use your Internet connection for your computer and your phones
at the same time, and because it’s Vonage, you get clear digital phone sound quality.
The V-Portal’s built-in single-port wired router supports your PC or home network connection.
You can plug one computer directly into the yellow Ethernet (LAN) port of your V-Portal or build
your own home network (often referred to as a LAN, "Local Area Network") by plugging in another
router or switch and connecting network devices, such as computers or printers.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
1
Vonage V-Portal User Guide
Rear Panel
The rear panel of the V-Portal is functional and informative.
Reset Button
The Reset button is identified as RESET. Press the Reset button and hold it in for at least 10
seconds to reset the V-Portal back to the factory default settings.
Icons
The Power, Internet, Ethernet (LAN) and Phone ports are color coded for easy identification. A
printed icon above each port identifies the port as:
•
The Power Port
•
(Orange)
•
The Internet Port
•
(Blue)
•
The Ethernet (LAN) Port
•
(Yellow)
•
Phone Port 1
•
(Green)
•
Phone Port 2
•
(Green)
represents AC Power. The power adapter that came with your V-Portal plugs into the port
identified with the orange Power icon. Simply connect the other end of the power cord to your AC
power outlet.
represents the Internet. You’ll find this icon on a blue label surrounding a port on the rear
panel of the V-Portal. The Internet port icon identifies the port through which your V-Portal
connects to the Internet. You’ll also see this icon displayed on the status bar of the LCD and
Web-based Configuration and Status User Interface (“Web UI”) when the V-Portal is ready to
access the Internet.
represents your Local Area Network (LAN). You’ll find this icon on a yellow label
surrounding a port on the rear panel of the V-Portal. The Ethernet (LAN) port icon identifies the
port through which your V-Portal connects to your computer or LAN. You’ll also see this icon
displayed on the status bar of the LCD and Web UI when the V-Portal is connected to your
computer or LAN.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
2
Vonage V-Portal User Guide
represents Phone Port 1 or Phone Line 1. When you sign up for one line of Vonage
service, you’ll typically plug your phone into Phone Port 1 on the V-Portal. The Phone Port 1 icon
on the green label surrounding a port on the rear panel of the V-Portal identifies it as the port
you’ll use to connect your phone to the V-Portal. You’ll also see this icon displayed on the status
bar of the LCD and Web UI when you can place and receive phone calls using Phone Line 1.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord
recommendations, see What kind of telephone cord should I use in the phone ports of
the V-Portal?
represents Phone Port 2 or Phone Line 2. When you sign up for two lines of Vonage
service, you’ll typically plug the phone for your secondary line into Phone Port 2 on the V-Portal
after you peel off the clear label from the port. The Phone Port 2 icon on the green label
surrounding a port on the rear panel of the V-Portal identifies it as the port you’ll use to connect
the phones for your secondary line to the V-Portal. You’ll also see this icon displayed on the
status bar of the LCD and Web UI when you can place and receive phone calls using Phone Line
2.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord
recommendations, see What kind of telephone cord should I use in the phone ports of
the V-Portal?
Informational LEDs
Two light-emitting diodes (LED) are located on the sides of both the blue Internet port and the
yellow Ethernet (LAN) port. A yellow LED is located on the left of the port and a green LED is on
the right.
The yellow LED is lit solid when the port is connected. For example, if the yellow LED on the left
of the Internet port is lit solid yellow, the V-Portal is connected to your cable or DSL modem.
The green LED blinks when there is activity on the port. For example, if the green LED on the
right of the Ethernet (LAN) port is blinking green, data is being sent either to or from your
equipment (such as a computer or router) connected to the V-Portal’s Ethernet (LAN) port.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
3
Vonage V-Portal User Guide
V-Portal Top
The top of the V-Portal contains an LCD display area along with buttons for navigating through
the LCD menu.
The V-Portal LCD display keeps you informed. From power-up through everyday use, the VPortal communicates with you through the LCD display. Status messages are provided during
power-up and use, letting you know exactly what is happening. The V-Portal even tells you when
it is ready for you to use it for calling.
,
,
and
icons display on the upper line of the LCD so you can tell the
The
status of your Vonage service at a quick glance.
•
icon indicates that your V-Portal has access to the Internet.
•
icon indicates that your V-Portal is connected to your computer or LAN.
•
icon indicates that you can place and receive phone calls using Phone Line 1.
•
icon indicates that you can place and receive phone calls using Phone Line 2.
•
icon indicates that you have a Voicemail message waiting for you on Phone Line 1.
•
icon indicates that you have a Voicemail message waiting for you on Phone Line 2.
If your V-Portal encounters a problem during power-up or use, error messages are provided to
help you to determine the cause of the problem. Besides telling you that something is wrong, the
V-Portal also provides advisories and/or suggested solutions.
In addition, you can control various settings using the LCD menu, such as the display language
and brightness. Use the LCD menu to view your calls logs for incoming, outgoing and missed
calls. And, for all you technology buffs, you can find out network and device information such as
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
4
Vonage V-Portal User Guide
IP Address. You can even run diagnostic tests from the LCD menu. Vonage V-Portal LCD Menu
provides complete details for using the menu.
Control buttons are located directly under the LCD display area. Press the SELECT> button to
and
buttons to navigate through the menu items. The
enter the LCD Menu then use the
SELECT> button chooses the menu item and the <BACK button navigates backward to the
previous menu.
V-Portal Bottom
The V-Portal’s sleek design will inspire you to proudly display it in your home. The bottom of the
V-Portal has four protective nubs that allow you to place it on a flat surface, such as a desk or
shelf, without fear of scratching your furniture. If you would prefer, the V-Portal can be mounted
on a wall using the two wall-mount slots included on the bottom of the V-Portal. Simply follow the
wall mounting instructions below.
Wall Mounting the V-Portal
The bottom of the V-Portal includes two wall-mount slots. The distance between the two slots is
3.25 inches (82 mm). You’ll need two #4 or #6 screws with two anchors sized appropriately to the
screws to mount your V-Portal to a sheetrock wall.
Here’s how to mount the V-Portal on your wall:
1. Determine where you want to mount the V-Portal.
Mark the position of the V-Portal’s wall-mount slots on your wall. The middle of the slots
are 3.25 inches (82 mm) apart.
2. Drill two holes into the wall at the marked wall-mount slot positions and insert an anchor
in each hole.
3. Insert a #4 or #6 screw into each anchor in your wall. Leave 0.25 inches (6.35 mm) of
each screw head exposed.
4. Maneuver the V-Portal so the wall-mount slots on the V-Portal line up with the two screws
in your wall.
5. Place the wall-mount slots over the screws and slide the V-Portal down until the screws
fit snugly into the wall-mount slots.
That’s all there is to it!
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
5
Vonage V-Portal User Guide
Vonage V-Portal LCD Status Messages
Your V-Portal keeps you informed of its progress when powering up by displaying LCD messages
and icons. The V-Portal even lets you know when new messages are displayed... the brightness
level of the LCD backlight automatically increases.
LCD messages also report on everyday matters such as the phone number of a call you put on
hold and the number of new voicemail messages and missed calls.
A message will be displayed periodically to inform you of important news from Vonage.
Key to Icons
•
The Internet Port
•
The Ethernet (LAN) Port
•
Phone Port 1
•
Phone Port 2
LCD Message
Powering up
Meaning
When you see this message, the V-Portal is in the process of
powering up. It is not yet connected to the Vonage network so
you can not use the V-Portal to make calls when this message
displays. You will be able to make calls momentarily, as soon
as “Ready to make calls” displays.
All icons are off.
The display backlight is on and set to High (full brightness).
Connecting to Internet
When you see this message, the V-Portal has powered up and
is attempting to connect to the Internet. It is not yet connected
to the Vonage network so you can not use the V-Portal to make
calls when this message displays. You will be able to make
calls momentarily, as soon as “Ready to make calls” displays.
All icons are off.
The display backlight is on and set to High (full brightness).
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
6
Vonage V-Portal User Guide
LCD Message
Retrieving IP address
Meaning
When you see this message, the V-Portal is connected to the
Internet and is communicating with your Internet Service
Provider (ISP) to obtain information that allows Internet access.
It is not yet connected to the Vonage network so you can not
use the V-Portal to make calls when this message displays.
You will be able to make calls momentarily, as soon as “Ready
to make calls” displays.
All icons are off unless you’ve plugged a device (such as a
computer or printer) into the Ethernet (LAN) port on the back of
your V-Portal. If the LAN port is connected, the
displays on the LCD status bar.
icon
The display backlight is on and set to High (full brightness).
Connected to Internet
When you see this message, the V-Portal can successfully
access the Internet. It is not yet connected to the Vonage
network so you can not use the V-Portal to make calls when
this message displays. You will be able to make calls
momentarily, as soon as “Ready to make calls” displays.
The Internet icon
displays on the LCD status bar. If the
LAN port is connected, the
icon also displays.
The display backlight is on and set to High (full brightness).
Retrieving Profile
When you see this message, the V-Portal is automatically
obtaining its configuration file (profile) from the Vonage
Network. The configuration file provides the V-Portal settings
that are necessary for the V-Portal to function properly.
The V-Portal is not yet connected to the Vonage network so you
can not use the V-Portal to make calls when this message
displays. You will be able to make calls momentarily, as soon
as “Ready to make calls” displays.
The Internet icon
is connected, the
displays in the status bar. If the LAN port
icon also displays.
The display backlight is on and set to High (full brightness).
Connecting to Vonage server
When you see this message, the V-Portal has successfully
downloaded its profile from the Vonage Network. It is
connecting to the Vonage Network and, as the connection has
not completed, you can not use the V-Portal to make calls when
this message displays. You will be able to make calls
momentarily, as soon as “Ready to make calls” displays.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
7
Vonage V-Portal User Guide
LCD Message
Meaning
The Internet icon
is connected, the
displays in the status bar. If the LAN port
icon also displays.
The display backlight is on and set to High (full brightness).
Ready to make calls
Congratulations! When you see this message, your V-Portal is
connected to the Vonage Network and “Ready to make calls.”
A phone icon displays in the status bar for each Vonage phone
line ready for use. The Phone Port 1 icon indicates that phone
line 1 is ready for use; the Phone Port 2 icon indicates that
phone line 2 is ready for use.
The Internet icon
is connected, the
Update of firmware in
progress, please do not
power down. Device will
restart automatically after
update completes.
Rebooting
<Phone number> Hold
xx New Messages
xx Missed Calls
displays in the status bar. If the LAN port
icon also displays.
The display backlight is on and changes to the default setting of
Medium or the setting you defined using the LCD menu.
The firmware that runs your V-Portal is being transferred from
the Vonage Network to your V-Portal. By downloading the
firmware, Vonage keeps your V-Portal up-to-date with all the
new features and improvements that are available.
“Rebooting” displays on the LCD before the V-Portal reboots
(powers down and back up again). This can happen if you reset
the device through the Web UI, reset by pressing the RESET
button on the back of the V-Portal, or if a firmware upgrade has
taken place.
This message is informational and there is no need to do
anything. The V-Portal automatically shuts down and restarts
again.
Display of the phone number followed by “Hold” indicates that
you’ve put the call to that number on hold. If the number
consists of more than 10 digits, like an International number,
you’ll see the last 10 digits of the number displayed. For
example, an International call to 4412345678912 on hold
displays as “2345678912 Hold.”
The number of new voicemail messages is displayed on the
LCD. This message alternates with the number of missed calls,
if necessary.
If you’ve activated both phone lines on the V-Portal, the total
number of new voicemail messages for both lines is displayed.
The number of calls that came in but were not answered
(missed) is displayed on the LCD. This message alternates with
the number of voicemail messages, if necessary.
If you’ve activated both phone lines on the V-Portal, the total
number of missed calls on both lines is displayed.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
8
Vonage V-Portal User Guide
LCD Message
<Scrolling message from
Vonage>
Meaning
When necessary, a message will scroll across your V-Portal
LCD to inform you of important Vonage news.
Vonage V-Portal LCD Error Messages
If a problem occurs when installing or using your V-Portal, you’ll see one of the error messages
described below. Each message identifies the problem and tells you the most common solution.
If you see an error message, follow the advice on the second line of the message. For instance,
the second line of the "Internet Port Error [Code 001]" message advises you to "Unplug blue
cable and securely plug it back into the blue port." Simply unplug the blue cable and securely
plug it back into the blue port. The V-Portal should then power up successfully.
Need more help? The most common causes for each error message are listed below along with
suggestions on how to solve the problem.
Internet Port Error [Code 001]
Unplug blue cable and securely plug it back into the blue port
This message displays when any of the following errors occur:
•
Internet cable is loose, disconnected or bad. Simply unplug the blue cable and
securely plug it back into the blue port. You should hear a click.
In rare cases the blue cable could be faulty. If so, use any other Ethernet cable in place
of the blue one.
Or...
•
Your modem is not functioning.
Typically the cause is still a loose cable. Make sure the cable connecting your
cable/DSL modem to the Internet connection on your wall is securely connected and the
modem is powered on.
If all the cables are securely connected and the problem still exists, pull the power cord out of the
back of your cable/DSL modem, wait for 30 seconds and plug it back in. The modem will then
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
9
Vonage V-Portal User Guide
take a few minutes to complete its start-up process. Most modems have a light that should be lit
solid when start-up is complete. When start-up is complete, this error should be cleared up.
Internet Connect Error [Code 002]
Check if your Internet is down. Try restarting modem. For DSL: Check PPPoE setup.
This message displays when any of the following errors occur:
•
Your V-Portal can not reach your ISP (Internet Service Provider).
This indicates that your modem's connection to your ISP is down or your ISP's servers
are down.
Unplug the power cords from the back of both the V-Portal and your cable/DSL modem.
After about 30 seconds, plug the power cord back into the cable/DSL modem. Allow
enough time for your modem to complete its start-up process. Most modems have a
light that should be lit solid when start-up is complete. Then plug the power cord back
into the V-Portal.
If you still can not access the Internet, check with your ISP to see if they're having
connection issues in your area.
Or...
•
You use cable service and the V-Portal can not get an IP Address from your
Internet Service Provider (ISP).
When you receive your V-Portal, it’s set up to use DHCP for dynamic IP address
assignment, the typical setting for cable service. Verify that the Internet connection type
has not been changed by logging in to the V-Portal's Web UI from a computer
connected to your V-Portal through the yellow port, either directly or as part of your
LAN. Enter V-Configure.com into the address bar of a web browser and navigate to the
Basic Setup page (from the Home Page click Basic Setup). If the Internet connection
type is not DHCP, change it following the directions provided in "How do I setup a
DHCP connection?" on the right of the Basic Setup screen.
With the Internet connection type of DHCP, your V-Portal asks the ISP to automatically
assign an IP address to your V-Portal when the Internet port is connected. An IP
address is like a street address, it tells the location of your V-Portal in the IP network.
The Internet knows where to direct calls placed to your phone number once an IP
address is assigned.
You will see Error [Code 002] if the ISP has trouble assigning an IP address to your VPortal. Typically it’s easy to correct this problem, simply pull the power cord out of the
back of your cable modem, wait for 30 seconds and plug it back in. The cable modem
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
10
Vonage V-Portal User Guide
will then take a few minutes to reload its software. When it has finished powering up,
this error should be cleared up.
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
Or...
•
You are using cable service and your ISP (cable company) requires you to
register the MAC Address of your V-Portal with them.
A MAC address identifies a device (such as a V-Portal, router, computer, or printer) in
your home network (often called a LAN, "Local Area Network"). Think of it as the name
of the device. Information can be sent to a device if the LAN knows the device’s name
(MAC address) within the LAN.
Some ISPs require that you register the MAC address of a PC or router on your LAN
when you set up your cable service. If your ISP required you to register a MAC address
during set up, keep the registered device connected in your LAN when you install your
V-Portal. Your V-Portal can adopt that device’s MAC address by using a process called
MAC cloning. Make sure the original device is turned on then unplug the power cord
from the back of the V-Portal. After about 30 seconds, plug it back in again.
The V-Portal automatically searches for the MAC address of the other device and
adopts it so that the V-Portal can connect to your ISP on behalf of all the devices
connected to the V-Portal's yellow port. By automatically cloning the MAC address,
Vonage saves you from having to call your ISP to change the registered MAC address
to the Vonage device's MAC address.
If you still get the “Internet Connect Error [Code 002]” message, call your ISP to register
the V-Portal’s MAC Address.
Or...
•
You are using DSL service and your ISP requires that you use Point to Point
Protocol over Ethernet (PPPoE) as your method of connecting to the Internet but
you didn’t select PPPoE from your V-Portal’s Web-based Configuration and
Status User Interface (“Web UI”).
Many DSL service providers require that you use PPPoE. If yours does, you’ll have to
set up PPPoE via the Web UI of the V-Portal.
Login to the V-Portal’s Web UI from a computer connected to your V-Portal through the
yellow Ethernet port, either directly or as part of your LAN. Enter V-Configure.com into
the address bar of a web browser and navigate to the Basic Setup page (from the Home
Page click Basic Setup) and choose PPPoE as your method of connecting to the
Internet. Complete instructions are provided in “How do I setup a PPPoE connection?”
on the right of the Basic Setup screen.
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
11
Vonage V-Portal User Guide
Vonage Connect Error [Code 003]
Restart and try again. Unplug power connector and plug it in again.
This message displays when any of the following errors occur:
•
Your cable ISP assigns static IP Addresses, you’ve entered the assigned IP
Address via the Web-based Configuration and Status User Interface (“Web UI”) of
the V-Portal but the static IP Address entered was invalid.
Some cable ISPs prefer you use an assigned, non-changing (static) IP Address to
connect your devices (such as a V-Portal, computer or printer) to the Internet instead of
allowing the ISP to automatically assign them dynamically as needed. It is important
that you enter the assigned IP Address exactly as stated by the ISP. Entering is done
via the V-Portal Web UI at V-Configure.com.
To solve this problem:
1. Verify that the IP Address you entered was the one assigned by your ISP. You
can display the IP Address from the V-Portal’s LCD Display by going to the Main
LCD Menu then selecting System > Network Info > Internet Port.
Or, you can display the IP Address from the V-Portal’s Web UI. Login to the Web
UI from a computer connected to your V-Portal through the yellow Ethernet port,
either directly or as part of your LAN. Enter V-Configure.com into the address bar
of a web browser and click See full device status on the bottom right of the
Home page. The Internet IP Address displays under the heading "Internet
Connection Status".
2. If the displayed IP Address does not match the one specified by your ISP, login
to the V-Portal’s Web UI from V-Configure.com, navigate to the Basic Setup
page (click Basic Setup) and follow the instructions provided in "How do I setup
a Static IP Address connection?" Enter the IP Address exactly as specified by
your ISP.
3. If the displayed IP Address does match the one specified by your cable ISP,
check with your ISP to see if they are experiencing network problems.
2. Other rare network problems that you can not resolve yourself. There are other rare
network problems that cause this message to display. If you have reviewed the other
errors that cause this message and have followed the advice but are still receiving this
message, please call Vonage for assistance. You can reach our customer service
department at 1-VONAGE-HELP (1-866-243-4357) .
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
12
Vonage V-Portal User Guide
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter
192.168.15.1 in the address bar of your browser instead.
Vonage Register Error [Code 004]
Unplug power connector and plug it in again. Wait until you see the Phone 1 icon
displayed.
In order to place or receive phone calls, your V-Portal has to “register” or validate each phone line
with the Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 1 is
ready to be used for phone calls.
If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register
Error [Code 004] displays on the LCD of your V-Portal.
Here’s what you can do:
•
Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it
back in. After several minutes the Phone icon displays on the LCD and the V-Portal is
ready for use.
•
If the problem still exists after you’ve power cycled your V-Portal, check with your ISP to
see if they're blocking VoIP calls.
Note that this message only applies for Phone Line 1 – see Vonage Register Error [Code 005] if
the same problem occurs with Phone Line 2.
Vonage Register Error [Code 005]
Unplug power connector and plug it in again. Wait until you see the Phone 2 icon
displayed.
In order to place or receive phone calls, your V-Portal has to “register” or sign up each phone line
with the Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 2 is
ready to be used for phone calls.
If the V-Portal can not register Phone Line 2 with the Vonage Network, Vonage Register
Error [Code 005] displays on the LCD of your V-Portal.
Here’s what you can do:
•
Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it
back in. After several minutes the Phone icon displays on the LCD and the V-Portal is
ready for use.
•
If the problem still exists after you’ve power cycled your V-Portal, check with your ISP to
see if they're blocking VoIP calls.
Vonage Activate Error [Code 006]
If you bought your device at a store, visit the Vonage website to sign up for Vonage.
Otherwise, wait a few minutes until you see the Phone icon displayed.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
13
Vonage V-Portal User Guide
If you bought your V-Portal in a Retail store and have not activated it on the Vonage
website, please visit www.vonage.com/activate to activate it and sign up for Vonage digital
phone service.
If you received your V-Portal in the mail it is already activated. In rare instances you might
see this error message displayed even though the V-Portal is activated. Be patient. After a few
minutes you’ll see the Phone icon displayed on the LCD.
Phone Port Line Error [Code 007]
Phone may be plugged into incorrect green port. Try other green port.
Check to see if you plugged your phone into the wrong green phone port on your V-Portal.
Typically you’ll see this message if you try to place a call from a phone connected to Phone Port
2 and you've only activated one phone line of the V-Portal. Unplug your phone from the V-Portal
and plug it back in to the other green port.
You might also see this message if you’ve used a four-wire telephone cord to connect your FAX
machine to an active green port of your V-Portal. Using a standard two-wire telephone cord
normally resolves this problem.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
Network Settings Error [Code 008]
Unplug all your networked equipment and plug them in again. DSL users, check ISP
username and password.
This message displays if you have DSL service and use PPPoE as your method of
connecting to the Internet but an invalid PPPoE User Name and/or PPPoE Password was
entered in the V-Portal Web UI.
When using PPPoE, you are required to login using the PPPoE User Name and PPPoE
Password supplied by your ISP before accessing the Internet.
Login to the V-Portal’s Web UI from a computer connected to your V-Portal through the yellow
Ethernet port, either directly or as part of your LAN. Enter V-Configure.com into the address bar
of a web browser and navigate to the Basic Setup page (from the Home Page click Basic Setup).
Choose PPPoE as your method of connecting to the Internet and ensure that you’ve entered the
PPPoE User Name and PPPoE Password exactly as provided by your ISP.
If you have questions about setting up PPPoE, refer to the complete instructions provided in “How
do I setup a PPPoE connection?” on the right of the Basic Setup screen.
High Voltage 1 Error [Code 011]
High voltage. Disconnect cable from phone port 1 immediately. Contact Vonage customer
care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect
the phone cord from Phone Port 1 and call Vonage at 1-VONAGE-HELP (1-866-243-4357) for
assistance.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
14
Vonage V-Portal User Guide
High Voltage 2 Error [Code 012]
High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer
care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect
the phone cord from Phone Port 2 and call Vonage at 1-VONAGE-HELP (1-866-243-4357) for
assistance.
Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.
You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to a
phone jack in your home and your home phone wiring hasn't been completely
disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phone directly into green Phone Port 1.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
If you would like to use your V-Portal with the existing telephone wiring in your home, see Home
Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone
technician. Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics for more information.
You might also see this message if you’ve used a four-wire telephone cord to connect your FAX
machine to an active green port of your V-Portal. Using a standard two-wire telephone cord
normally resolves this problem. After you’ve replaced the telephone cord, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage
service when the Phone 1 icon displays.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
Line 2 Wiring Error [Code 014]
Phone port 2 may be connected to live telco line. Plug phone directly to green port 2.
You’ll typically see this message if Phone Port 2 of the V-Portal is connected directly to a
phone jack in your home and your home phone wiring hasn’t been completely
disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phone directly into green Phone Port 2.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
15
Vonage V-Portal User Guide
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
If you would like to use your VDV21 with the existing telephone wiring in your home, see Home
Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, Vonage also offers a professional installation
service in many geographic areas. See Professional Installation Basics for more information.
You might also see this message if you’ve used a four-wire telephone cord to connect your FAX
machine to an active green port of your V-Portal. Using a standard two-wire telephone cord
normally resolves this problem. After you’ve replaced the telephone cord, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). When the Phone 2
icon displays, start using Vonage service.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
Short in Line 1 Error [Code 015]
Faulty phone or home wiring. Plug known good phone using known good cable to green
port 1.
This message typically displays if there is a short in your phone or fax machine, phone cord,
or home phone wiring (if Phone Port 1 of the V-Portal is connected directly to a wall jack in
your home). In rare cases, it may display if a phone handset is off-hook..
For FAX Machines: You might see this message if you’ve used a four-wire telephone cord to
connect your FAX machine to green Phone Port 1 of your V-Portal. To resolve the problem:
1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For
phone cord recommendations, see What kind of telephone cord should I use in
the phone ports of the V-Portal?
For Phones: Make sure the handset for each of your phones is sitting snugly in the phone cradle
(on-hook).
If any handsets were off-hook:
1. Put phones back on-hook.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
16
Vonage V-Portal User Guide
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
If all handsets are on-hook and the message still displays, simply using a phone and a phone
cord you know are in working order typically resolves the problem.
•
If you have your phone plugged directly into green Phone Port 1 of the V-Portal:
1. Replace the phone with a known good phone and a known good cord.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
•
If you’re using your home wiring:
1. Make sure each of your phones and phone cords are in good working order by
plugging them into the green Phone Port 1 of your V-Portal, one at a time, and
running the phone ports diagnostic test (Start at the main menu and choose System
> Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2. If the V-Portal still displays this error after the test has completed you have found a
phone or phone cord that has a short. Replace it with a known good phone and a
known good cord.
3. Once you know each of your phones and phone cords are in good working condition,
plug the working phones into your wall jacks and run the phone ports diagnostic test
once again.
4. Start using Vonage service when the Phone 1 icon displays.
If the problem still exists there could be a short in your home wiring. If you would still like
to use your V-Portal with the existing telephone wiring in your home, fix the short in your
home wiring before installing the V-Portal. If you want to hire someone to fix your home
wiring, Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics for more information.
Short in Line 2 Error [Code 016]
Faulty phone or home wiring. Plug known good phone using known good cable to green
port 2.
This message typically displays if there is a short in your phone or fax machine, phone cord,
or home phone wiring (if Phone Port 2 of the V-Portal is connected directly to a phone jack
in your home). In rare cases, it may display if a phone handset is off-hook.
For FAX Machines: You might see this message if you’ve used a four-wire telephone cord to
connect your FAX machine to green Phone Port 2 of your V-Portal. To resolve the problem:
1. Replace the four-wire telephone cord with a standard two-wire telephone cord.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
17
Vonage V-Portal User Guide
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For
phone cord recommendations, see What kind of telephone cord should I use in
the phone ports of the V-Portal?
For Phones: Make sure the handset for each of your phones is sitting snugly in the phone cradle
(on-hook).
If any handsets were off-hook:
1. Put phones back on-hook.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
If all handsets are on-hook and the message still displays, simply using a phone and a phone
cord you know are in working order typically resolves the problem.
•
If you have your phone plugged directly into green Phone Port 2 of the V-Portal:
1.
Replace the phone with a known good phone and a known good cord.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
•
If you’re using your home wiring:
1. Make sure each of your phones and phone cords are in good working order by
plugging them into the green Phone Port 2 of your V-Portal, one at a time, and
running the phone ports diagnostic test (Start at the main menu and choose System
> Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2. If the V-Portal still displays this error after the test has completed you have found a
phone or phone cord that has a short. Replace it with a known good phone and a
known good cord.
3. Once you know each of your phones and phone cords are in good working condition,
plug the working phones into your wall jacks and run the phone ports diagnostic test
once again.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
18
Vonage V-Portal User Guide
4. Start using Vonage service when the Phone 2 icon displays.
If the problem still exists there could be a short in your home wiring. If you would still like
to use your V-Portal with the existing telephone wiring in your home, fix the short in your
home wiring before installing the V-Portal. If you want to hire someone to fix your home
wiring, Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics for more information.
Line 1 Off Hook Error [Code 017]
Check that all phones connected to green port 1 are on hook.
This message displays if the handset of any of your phones for phone line 1 are not sitting snugly
in the phone cradle when you power up your V-Portal. To resolve the issue:
1. Make sure all your phones are hung up securely (on hook).
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.
Line 2 Off Hook Error [Code 018]
Check that all phones connected to green port 2 are on hook.
This message displays if the handset of any of your phones for phone line 2 are not sitting snugly
in the phone cradle when you power up your V-Portal. To resolve the issue:
1. Make sure all your phones are hung up securely (on hook).
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
Line 1 Load Error [Code 019]
Too many phones or a faulty phone connected to green port 1.
If you are using more than five phones on phone line 1 or one of your phones is faulty
you’ll see this message displayed. Like any phone line, there is a limit to the number of phones
you can connect to a single Vonage line. If too many phones are connected, the signal may fade
and not all the phones will ring when a call comes in. Therefore, we recommend you connect a
maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?).
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
19
Vonage V-Portal User Guide
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 1 icon displays.
Line 2 Load Error [Code 020]
Too many phones or a faulty phone connected to green port 2.
If you are using more than five phones on phone line 2 or one of your phones is faulty
you’ll see this message displayed. Like any phone line, there is a limit to the number of phones
you can connect to a single Vonage line. If too many phones are connected, the signal may fade
and not all the phones will ring when a call comes in. Therefore, we recommend you connect a
maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 2 icon displays.
Vonage Register Error [Code 204]
Unplug power connector and plug it in again. Wait until you see phone 1 and phone 2
icons displayed.
In order to place or receive phone calls, your V-Portal has to “register” or validate each phone line
with the Vonage Network. Basically the V-Portal tells the Vonage Network that the phone lines
are ready to be used for phone calls.
If the V-Portal can not register Phone Line 1 and Phone Line 2 with the Vonage Network,
Vonage Register Error [Code 204] displays on the LCD of your V-Portal.
To resolve the issue:
1. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2. Start using Vonage service when the Phone 1 and 2 icons display.
3. If the problem still exists after the test is completed, check with your ISP to see if they
are blocking VoIP calls.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
20
Vonage V-Portal User Guide
High Voltage Error [Code 211]
High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage
customer care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect
the phone cords from both green phone ports 1 and 2 then call Vonage at 1-VONAGE-HELP (1866-243-4357) for assistance.
Line Wiring Error [Code 213]
Phone ports 1 and 2 may be connected to live telco lines. Plug phones directly to green
phone ports 1 and 2.
You’ll typically see this message if Phone Port 1 and Phone Port 2 of the V-Portal are
connected directly to phone jacks in your home and your home phone wiring hasn’t been
completely disconnected from the traditional telephone company. To resolve the issue:
1. Plug your phones directly into green Phone Ports 1 and 2 of the V-Portal.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
If you would like to use your V-Portal with the existing telephone wiring in your home, see Home
Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d
prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone
technician. Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics for more information.
You might also see this message if you’ve used four-wire telephone cords to connect your FAX
machines to both active green ports of your V-Portal. Using standard two-wire telephone cords
normally resolves this problem. After you’ve replaced the telephone cords, run the phone ports
diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage
service when the Phone 1 and 2 icons display.
Tip: You’ll typically use standard two-wire phone cords with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
Short in Lines Error [Code 215]
Faulty phones or home wiring. Plug known good phones using known good cables to
green phone ports 1 and 2.
This message typically displays if there is a short in your phone or fax machine, phone cord,
or home phone wiring (if both Phone Ports 1 and 2 of the V-Portal are connected directly
to wall jacks in your home). In rare cases, it may display if phone handsets are off-hook.
For FAX Machines: You might see this message if you’ve used four-wire telephone cords to
connect your FAX machines to both active green ports of your V-Portal. Using standard two-wire
telephone cords normally resolves this problem.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
21
Vonage V-Portal User Guide
1. Replace the four-wire telephone cords with standard two-wire telephone cords.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
Tip: You’ll typically use standard two-wire phone cords with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone
ports of the V-Portal?
For Phones: Make sure the handset for each of your phones is sitting snugly in the phone cradle
(on-hook).
If any handsets were off-hook:
1. Put phones back on-hook.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
If all handsets are on-hook and the message still displays, simply using phones and phone cords
you know are in working order typically resolves the problem.
•
If you have your phones plugged directly into green Phone Port 1 and 2 of the V-Portal:
1. Replace them with known good phones and known good cords.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
•
If you’re using your home wiring:
1. Make sure each of your phones and phone cords are in good working order by
plugging them into the green Phone Port 1 of your V-Portal, one at a time, and
running the phone ports diagnostic test (Start at the main menu and choose System
> Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2. If the V-Portal still displays this error after the test has completed you have found a
phone or phone cord that has a short. Replace it with a known good phone and a
known good cord.
3. Once you know each of your phones and phone cords are in good working condition,
plug the working phones into your wall jacks and run the phone ports diagnostic test
once again.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
22
Vonage V-Portal User Guide
4. Start using Vonage service when the Phone 1 and 2 icons display.
If the problem still exists there could be a short in your home wiring. To use your V-Portal
with the existing telephone wiring in your home, fix the short before installing the V-Portal.
If you want to hire someone to fix your home wiring, Vonage offers a professional
installation service in many geographic areas. See Professional Installation Basics for
more information.
Lines Off Hook Error [Code 217]
Check that all phones connected to green phone ports 1 and 2 are on hook.
This message displays if the handset of any of your phones for phone lines 1 and 2 are not sitting
snugly in the phone cradle when you power up your V-Portal. To resolve the issue:
1. Make sure all your phones are hung up securely (on hook).
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests?. This will run the phone ports diagnostic test to determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 and 2 icons display.
Lines Load Error [Code 219]
Too many phones or faulty phones connected to green phone ports 1 and 2.
If you are using more than five phones on each of your phone lines or one of your phones
is faulty, you’ll see this message displayed. Like any phone line, there is a limit to the number of
phones you can connect to a single Vonage line. If too many phones are connected, the signal
may fade and not all the phones will ring when a call comes in. Therefore, we recommend you
connect a maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short
time the test is running.
Start using Vonage service when the Phone 1 and 2 icons display.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
23
Vonage V-Portal User Guide
Vonage V-Portal LCD Menu
The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu
displayed in the LCD area on the top panel of the V-Portal. The menu is organized into six major
categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. A "birds eye view" of
menu functionality is provided in the Menu Map. Menu items are also organized functionally
below. Click on a link to learn how to perform each function using the V-Portal LCD menu.
To get started, press the SELECT> button to display the main LCD menu. Navigate the LCD
and
buttons to move to the menu item you want to select, then press
menu by using the
the SELECT> button. The SELECT> button chooses the menu item and the <BACK button
moves backward to the previous menu.
How can I view my missed calls?
Start at the main menu and choose Call Logs > Missed Calls to display a list of up to 50 of your
missed calls, in the following format:
Phone Number of
your caller
(Your caller’s Caller ID phone number.)
MMM DD HH:MM
xM
(The month, day and time that the call was missed. Time will be listed as
hour, minute and an indication of AM or PM.)
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to view your missed calls. Choose Call
Logs > Phone Line 1 (or Phone Line 2) > Missed Calls.
How can I view my received calls?
Start at the main menu and choose Call Logs > Received Calls to display a list of up to 50 of
your received calls, in the following format:
Phone Number of
your caller
(Your caller’s Caller ID phone number.)
MMM DD HH:MM
xM
(The month, day and time that the call was received. Time will be listed as
hour, minute and an indication of AM or PM.)
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to view your received calls. Choose Call
Logs > Phone Line 1 (or Phone Line 2) > Received Calls.
How can I view my dialed calls?
Start at the main menu and choose Call Logs > Dialed Calls to display a list of up to 50 of your
dialed calls, in the following format:
Phone Number of the
person you called
(The phone number of the person you called).
MMM DD HH:MM xM
(The month, day and time that the call was dialed. Time will be listed
as hour, minute and an indication of AM or PM.)
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
24
Vonage V-Portal User Guide
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to view your dialed calls. Choose Call
Logs > Phone Line 1 (or Phone Line 2) > Dialed Calls.
Can I call someone from my missed calls log?
Sure. There’s no need to leave your missed calls log to dial a phone number on the list. You can
dial directly from your missed calls log.
When you’re viewing your list of missed calls, either pick up your phone and get a dial tone or
and
buttons on the Vleave your phone handset resting in its cradle (on-hook). Use the
Portal to move to the number you’d like to dial and press SELECT>. When the new menu
displays, select Dial to place a call to the selected number. If you picked up your phone and
heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before
dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to
speak with the person you called.
While the call is being placed the phone number being dialed is displayed. Once the call goes
through, a message displays indicating that the line is in use.
Can I call someone from my received calls log?
Sure. There’s no need to leave your received calls log to dial anyone you’ve received a call from
in the past. You can dial directly from your received calls log.
When you’re viewing your list of received calls, either pick up your phone and get a dial tone or
and
buttons on the Vleave your phone handset resting in its cradle (on-hook). Use the
Portal to move to the number you’d like to dial and press SELECT>. When the new menu
displays, select Dial to place a call to the selected number. If you picked up your phone and
heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before
dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to
speak with the person you called.
While the call is being placed the phone number being dialed displays. Once the call goes
through, a message displays indicating that the line is in use.
Can I call someone from my dialed calls log?
Sure. There’s no need to leave your dialed calls log to dial any phone number you’ve dialed in the
past. You can dial directly from your dialed calls log.
When you’re viewing your list of dialed calls, either pick up your phone and get a dial tone or
and
buttons on the Vleave your phone handset resting in its cradle (on-hook). Use the
Portal to move to the number you’d like to dial and press SELECT>. When the new menu
displays, select Dial to place a call to the selected number. If you picked up your phone and
heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before
dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to
speak with the person you called.
While the call is being placed the phone number being dialed displays. Once the call goes
through, a message displays indicating that the line is in use.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
25
Vonage V-Portal User Guide
How can I delete an entry from my missed calls log?
Want to remove a phone number from your missed calls log? Easy! When you’re viewing your list
of missed calls, use the
and
buttons to move to the number you’d like to delete and press
SELECT>. When the new menu displays, select Erase to delete the selected entry or Erase All
to delete all entries.
A confirmation message will display. Simply press SELECT> to confirm the deletion or BACK> to
quit without deleting.
How can I delete an entry from my received calls log?
Want to remove a phone number from your received calls log? Easy! When you’re viewing your
and
buttons to move to the number you’d like to delete and
list of received calls, use the
press SELECT>. When the new menu displays, select Erase to delete the selected entry or
Erase All to delete all entries.
A confirmation message will display. Simply press SELECT> to confirm the deletion or BACK> to
quit without deleting.
How can I delete an entry from my dialed calls log?
Want to remove a phone number from your dialed calls log? Easy! When you’re viewing your list
and
buttons to move to the number you’d like to delete and press
of dialed calls, use the
SELECT>. When the new menu displays, select Erase to delete the selected entry or Erase All
to delete all entries.
A confirmation message will display. Simply press SELECT> to confirm the deletion or BACK> to
quit without deleting.
How can I tell how much time was spent on a call I received?
and
buttons to move to the entry
When you’re viewing your list of received calls, use the
you’d like the duration of and press SELECT>. When the new menu displays, select View Call
Timer and the call length displays in the format XXh XXm XXs (hours minutes seconds).
How can I tell how much time was spent on a call I dialed?
and
buttons to move to the entry
When you’re viewing your list of dialed calls, use the
you’d like the duration of and press SELECT>. When the new menu displays, select View Call
Timer and the call length displays in the format XXh XXm XXs (hours minutes seconds).
How can I get my Voicemail?
Can’t remember what to dial to retrieve your Voicemail? That’s not a problem with the V-Portal.
Simply use the V-Portal Easy Dialing menu to place calls to Vonage’s Voicemail PlusSM.
Start at the main menu and choose Easy Dialing > Voicemail. If you didn’t pick up your phone
handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply
pick up your phone’s handset and retrieve your Voicemail.
If you try to retrieve voicemail when someone else in your home or office is already using the
Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to retrieve your Voicemail. Choose Easy
Dialing > Phone Line 1 (or Phone Line 2) > Voicemail.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
26
Vonage V-Portal User Guide
Of course you can also access your voicemail from any phone, from your Vonage Online Account
or through your email. See Voicemail Plus for complete details.
How can I get local traffic reports?
Want local traffic reports but can’t remember the number for this free Vonage feature? Simply use
the V-Portal Easy Dialing menu to place calls to Vonage’s 511 Traveler Information, powered by
the US Department of Transportation.
Start at the main menu and choose Easy Dialing > Traffic. A call is placed to the Vonage 511
Traveler Information number. If you didn’t pick up your phone handset before initiating the call,
the V-Portal rings your phone when the call is placed. Simply pick up your phone’s handset to get
accurate, timely traffic information.
If you try to call 511 Traveler Information when someone else in your home or office is already
using the Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Traffic.
Of course you can also access 511 Traveler Information by dialing 511 directly from any Vonage
phone. See 511 Traveler Information for complete details.
How can I get local weather reports?
Want the latest weather forecast but can’t remember the number for this free Vonage feature?
Simply use the V-Portal Easy Dialing menu to place calls to Vonage’s 1-700-WEATHER,
powered by AccuWeather.com.
Start at the main menu and choose Easy Dialing > Weather. A call is placed to 1-700WEATHER. If you didn’t pick up your phone handset before initiating the call, the V-Portal rings
your phone when the call is placed. Simply pick up your phone’s handset to get the latest weather
forecast for any zip code in the US.
If you try to call 1-700-WEATHER when someone else in your home or office is already using the
Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Weather.
Of course you can also dial 1-700-WEATHER directly from any Vonage phone. See 1-700WEATHER for complete details.
How can I send Vonage audio greetings?
Want to send greeting cards, Vonage style, with Vonage audio greetings? There’s no need to
remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to
place calls to Vonage’s 1-700-GREETINGS from either of the Vonage phone lines you’ve
activated on your V-Portal, phone line 1 or phone line 2.
Start at the main menu and choose Easy Dialing > Greetings. A call is placed to 1-700GREETINGS. If you didn’t pick up your phone handset before initiating the call, the V-Portal rings
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
27
Vonage V-Portal User Guide
your phone when the call is placed. Simply pick up your phone’s handset to send audio greetings
to friends and family.
If you try to call 1-700-GREETINGS when someone else in your home or office is already using
the Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Greetings.
Of course you can also dial 1-700-GREETINGS directly from any Vonage phone. See 1-700GREETINGS for complete details.
How can I get directory information?
Vonage’s 411 Enhanced Dialing service makes it easy to access comprehensive directory listings
in the US, Canada, Puerto Rico, UK, and more. And Vonage takes 411 dialing a step further by
providing more than just residential and business phone listings, Vonage even provides movie
listings, airline flight times, etc.
There’s no need to remember the number for this low cost Vonage feature, simply use the VPortal Easy Dialing menu to place calls to Vonage’s 411 Enhanced Dialing. Each Enhanced 411
call that you make is just 99 cents and gets you up to two listings.
Start at the main menu and choose Easy Dialing > Directory Info. A call is placed to the Vonage
411 Enhanced Dialing service. If you didn’t pick up your phone handset before initiating the call,
the V-Portal rings your phone when the call is placed. Simply pick up your phone’s handset to be
connected to a directory assistance operator.
If you try to call 411 Enhanced Dialing when someone else in your home or office is already using
the Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Directory Info.
Of course you can also dial 411 directly from any Vonage phone. See 411 Enhanced Dialing for
complete details.
How can I access government information and non-emergency services?
Vonage’s 311 Dialing service makes it easy to access government information and nonemergency services. Talk to live operators who can tell you which local government department
to talk to for answers concerning trash and recycling collection schedules; neighborhood
disturbances; parks and recreation; local events and more. There’s no need to remember the
number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to place calls to
Vonage’s 311 Dialing.
Start at the main menu and choose Easy Dialing > Government Info. A call is placed to the
Vonage 311 Dialing service. If you didn’t pick up your phone handset before initiating the call, the
V-Portal rings your phone when the call is placed. Simply pick up your phone’s handset to access
government information and non-emergency services.
If you try to call 311 Dialing when someone else in your home or office is already using the
Vonage phone line, a message indicating that the line is in use will be displayed.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
28
Vonage V-Portal User Guide
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Government Info.
Of course you can also dial 311 directly from any Vonage phone. See 311 Dialing for complete
details.
Can you help me find information about community services like reputable after school
care programs or assistance for my ailing parent?
Vonage’s 211 Dialing service helps you get connected with services and agencies that meet the
needs of your ever changing family - from childcare to assisted living for the elderly. The 211
Dialing feature provides you with answers to questions regarding the kind of help you need.
There’s no need to remember the number for this free Vonage feature, simply use the V-Portal
Easy Dialing menu to place calls to Vonage’s 211 Dialing.
Start at the main menu and choose Easy Dialing > Life/Health Info. A call is placed to the
Vonage 211 Dialing service. If you didn’t pick up your phone handset before initiating the call, the
V-Portal rings your phone when the call is placed. Simply pick up your phone’s handset to get
community services information.
If you try to call 211 Dialing when someone else in your home or office is already using the
Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Life/Health Info.
Of course you can also dial 211 directly from any Vonage phone. See 211 Dialing for complete
details.
I’m starting a major construction project and need to know where underground pipes or
lines are located before I start digging. Can Vonage help?
Absolutely! Vonage provides valuable support to homeowners, property owners, or contractors
planning additions to homes, installing pools or digging a ditch. Vonage’s 811 Dialing helps you
learn the location of any underground pipes or lines before you start digging. There’s no need to
remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to
place calls to Vonage’s 811 Dialing.
Start at the main menu and choose Easy Dialing > Before You Dig. A call is placed to the
Vonage 811 Dialing service. If you didn’t pick up your phone handset before initiating the call, the
V-Portal rings your phone when the call is placed. Simply pick up your phone’s handset to get
information on underground pipes or lines.
If you try to call 811 Dialing when someone else in your home or office is already using the
Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Before You Dig.
Of course you can also dial 811 directly from any Vonage phone. See 811 Dialing for complete
details.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
29
Vonage V-Portal User Guide
I just missed a call… how can I easily dial back the caller?
Simply use Vonage’s Call Return feature and you never have to worry about missing a call. Call
Return allows you to dial back the last call made to you from anywhere in the US or Canada.
There’s no need to remember the number for this free Vonage feature, simply use the V-Portal
Easy Dialing menu to return the call received.
Start at the main menu and choose Easy Dialing > Call Return. A call is placed to the last
person that called you. If you didn’t pick up your phone handset before initiating the call, the VPortal rings your phone when the call is placed. Simply pick up your phone’s handset to return the
last call made to you.
If you try to use the Call Return feature when someone else in your home or office is already
using the Vonage phone line, a message indicating that the line is in use will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Call Return.
Of course you can also return the call directly from your Vonage phone. See Call Return for
complete details.
How can I stop those annoying anonymous calls?
Simply enable Vonage’s Anonymous Call Block feature to stop receiving calls from anonymous
callers. All calls marked from callers who have deliberately blocked their Caller ID will be sent to a
system message indicating that you do not accept anonymous calls. There’s no need to
remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to
enable or disable the Anonymous Call Block feature.
Start at the main menu and choose Easy Dialing > Anonymous Block, then choose to Enable
or Disable the feature. If you didn’t pick up your phone handset before initiating the call, the VPortal rings your phone when the call is placed. Simply pick up your phone’s handset and enable
or disable this feature.
If you try to enable or disable the Anonymous Call Block feature when someone else in your
home or office is already using the Vonage phone line, a message indicating that the line is in use
will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Anonymous Block.
Of course you can also enable or disable the Anonymous Call Block feature from your Vonage
phone or Online Account. See Anonymous Call Block for complete details.
How can I temporarily stop all calls to my Vonage number?
Tired of the phone ringing in the middle of something important? With Vonage Do Not Disturb,
you can easily block all incoming calls. Plus, we make it easy for you to turn it on or off - simply
use the V-Portal Easy Dialing menu to enable or disable the Do Not Disturb feature.
Start at the main menu and choose Easy Dialing > Do Not Disturb, then choose to Enable or
Disable the feature. If you didn’t pick up your phone handset before initiating the call, the V-Portal
rings your phone when the call is placed. Simply pick up your phone’s handset and enable or
disable this feature.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
30
Vonage V-Portal User Guide
If you try to enable or disable the Do Not Disturb feature when someone else in your home or
office is already using the Vonage phone line, a message indicating that the line is in use will be
displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Do Not Disturb.
Of course you can also enable or disable the Do Not Disturb feature from your Vonage phone or
Online Account. See Do Not Disturb for complete details.
How can I forward all my calls to a different phone number?
Going to be away from your Vonage phone and still want to receive your calls? With Vonage
Enhanced Call Forwarding, you can easily send all incoming calls to a different phone number,
like your cell phone. Plus, we make it easy for you to turn it on or off - simply use the V-Portal
Easy Dialing menu to enable or disable the Call Forwarding feature.
Start at the main menu and choose Easy Dialing > Call Forward, then choose to Enable or
Disable the feature. If you didn’t pick up your phone handset before initiating the call, the V-Portal
rings your phone when the call is placed. Simply pick up your phone’s handset and enable or
disable this feature.
If you try to enable or disable the Enhanced Call Forwarding feature when someone else in your
home or office is already using the Vonage phone line, a message indicating that the line is in use
will be displayed.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line you’d like to use to place the call. Choose Easy Dialing >
Phone Line 1 (or Phone Line 2) > Do Not Disturb.
Of course you can also enable or disable the Enhanced Call Forwarding feature from your
Vonage phone or Online Account. See Enhanced Call Forwarding for complete details.
What’s the status of my Vonage phone line(s)?
To display the current status of your Vonage phone line, start at the main menu and choose
Status.
If the Vonage phone line is ready for phone calls, the phone number will be displayed.
If the Vonage phone line has not been set up (activated) for Vonage phone service, the message
"Line not set up. No phone number " will be displayed. If you purchased your Vonage V-Portal at
a retail store, bring up www.vonage.com/activate on a web browser and activate the V-Portal.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to view the status. Choose Status >
Phone Line 1 (or Phone Line 2).
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
31
Vonage V-Portal User Guide
What Firmware Version is my V-Portal running?
If you’ve called a Vonage representative for assistance with a problem, the representative might
ask you which firmware version your V-Portal is running to assist you properly.
Start at the main menu and choose System > Device Info. The firmware version and MAC
address of your V-Portal are displayed in the following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
What’s my V-Portal’s MAC address?
Want to know the MAC address of your V-Portal? Start at the main menu and choose System >
Device Info. The firmware version and MAC address of your V-Portal are displayed in the
following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
Note that the MAC address is also displayed on the label on the bottom of your V-Portal.
How can I find out the network information for the V-Portal’s Internet port?
The settings for the IP address, subnet mask, default router, and DNS servers are assigned by
your ISP to allow Internet access. If your V-Portal has trouble connecting to the Internet and you
call a Vonage representative for assistance, the Internet port’s network information may help the
representative solve the problem.
To display network information for the Internet port, start at the main menu and choose System >
Network Info > Internet Port. The IP address, subnet mask, default router, and DNS servers will
display in the following format:
IP Address
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
How can I find out the network information for the V-Portal’s Ethernet port?
If you are setting up your own home network (often called a LAN, "Local Area Network") you
might want to know the IP address, subnet mask, default router, and DNS server settings for the
V-Portal’s Ethernet (LAN) port. Especially if you’re setting up your LAN using a Static IP Address
for the V-Portal, discover the V-Portal’s IP Address by listing the network information for the VPortal’s Ethernet port.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
32
Vonage V-Portal User Guide
Or, if you are able to make phone calls from your Vonage phone line but can not access the
Internet from a computer connected to the V-Portal, these settings may help diagnose the
problem. If you call a Vonage representative for assistance, the Ethernet port’s network
information may help the representative solve the problem.
To display network information for the Ethernet port, start at the main menu and choose System
> Network Info > Ethernet Port. The IP address, subnet mask, default router, and DNS servers
will display in the following format:
IP Address
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
Why would I run a Bandwidth test and how can I do it?
Since Vonage phone calls use the same Internet connection as your computer, you may notice it
taking slightly longer to send large files from your computer to the Internet (upload) when your
phone is in use. This problem, though rare, is caused by the available upstream bandwidth
supported by your ISP (Internet Service Provider) for your Internet connection. Upstream
bandwidth is used for uploading from your LAN or computer to the Internet. Vonage can help you
make the most of your available upstream bandwidth.
The V-Portal defaults to using the highest bandwidth for phone calls, 90 Kbps (kilobits per
second) for optimal voice quality. If bandwidth is not an issue for you, we suggest you use this
setting.
If you use a computer connected to the V-Portal for activities that require a lot of upstream
bandwidth, such as gaming or posting photos to a website, you might want to consider
reassigning your upstream bandwidth usage and Vonage can help! Here’s how:
o
First, determine the current upstream bandwidth of your Internet connection.
Start at the V-Portal’s main menu and choose System > Diagnostics > Test
Bandwidth. A bandwidth test is initiated and the upstream bandwidth results are
displayed along with an indication of whether the result is considered "Poor," "Good" or
"Best." The test will take approximately 30 seconds to complete.
o
Now that you have the results, what do you do with them?
Analyze your bandwidth test results, keeping in mind that by default the V-Portal uses 90
Kbps for phone calls. If the bandwidth test reports that your total upstream bandwidth is
100 Kbps, you’ll have 10 Kbps available for uploading data from your computer when
you’re talking on the phone.
o
If you want to adjust the upstream bandwidth used for Vonage calls, use the Vonage
Bandwidth Saver feature available through the Dashboard of your Vonage online
account.
The Bandwidth Saver feature provides three Bandwidth settings, Highest (90 Kbps),
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
33
Vonage V-Portal User Guide
Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the
difference between the settings. Normal Sound Quality dedicates the lowest bandwidth to
phone calls while still providing clear digital phone sound quality. This setting saves
bandwidth for all your computer upload needs. Read more about the Vonage Bandwidth
Saver and learn how to change your bandwidth settings.
How can I run the network connectivity tests a Vonage Customer Service agent asked me
to?
If you’re having trouble and a Vonage Customer Service agent asks you to test your network
connectivity, start at the main menu and choose System > Diagnostics > Test Connection.
Tests are run that provide the agent with vital information that can help analyze the problem.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I run the network quality tests a Vonage Customer Service agent asked me to?
If you are having voice quality issues and a Vonage Customer Service agent asks you to test the
quality of your network, start at the main menu and choose System > Diagnostics > Test
Quality. Tests are run that provide the agent with vital information about the quality of your
network at that time. This information can help the agent analyze the problem you are
experiencing.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I test the V-Portal phone ports and why would I do it?
The V-Portal can detect problems with the equipment connected to its green phone ports, such
as a short in your phone or home wiring, and will notify you through display of a variety of error
messages. If you receive an error message, refer to Vonage V-Portal LCD Error Messages for a
full description, including troubleshooting advice. If the troubleshooting information advises you to
test the phone ports of your V-Portal, start at the main menu and choose System > Diagnostics
> Test Phone Ports > Run Tests?.
There is typically no need to run these tests unless advised by the troubleshooting information or
requested by a Vonage Customer Service agent.
How can I send call statistics to Vonage as a Customer Service agent asked me to?
If you’re having trouble and a Vonage Customer Service agent asks you to send call statistics to
Vonage, start at the main menu and choose System > Diagnostics > Send Stats. Pertinent
diagnostic test results and statistics on recent calls are automatically sent to Vonage for analysis.
When transmission successfully completes, you’ll see the following message displayed:
“Diagnostics data sent.” “Diagnostics data was not sent” displays if there was a problem with the
transmission.
This feature should only be used when requested by a Vonage Customer Service agent.
How can I change the brightness of the display window?
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
34
Vonage V-Portal User Guide
With the V-Portal you can control the brightness of the LCD backlight. Choose one brightness
level to use when Voicemail is waiting and a different level when there’s no Voicemail. By default,
the brightness level is set to High when Voicemail is waiting and Medium otherwise.
If you want to change brightness settings, start at the main menu and choose Settings >
Brightness > Normal or Voicemail. Normal allows you to set the brightness level when there’s
no Voicemail waiting and Voicemail allows you to set it when you have Voicemail. You can select
Off, Low, Medium or High for each setting.
How can I select the language to use for the LCD messages and menus?
The LCD messages and menus can be displayed in English, French or Spanish. Select the
language by choosing Settings > Language > English, Francais or Espanol.
How can I change the contrast of the LCD display?
Simple. Choose Settings > Contrast, then use the up and down keys on the V-Portal to increase
or decrease the contrast.
How can I change the volume of my calls?
Depending on the phone you plug into the green port of the V-Portal you may need to adjust the
call volume. Although the V-Portal is designed for use with the majority of telephones on the
market, some customers find that they would like to adjust the volume. Choose Settings >
Volume, then use the up and down keys on the V-Portal to increase or decrease the call volume.
We recommend you gradually increase the volume as increasing too much might cause the
person you’re speaking with to hear an echo on their phone.
Note: If you’ve activated two phone lines on your V-Portal, you will be given the
opportunity to select the line for which you’d like to adjust the volume. Choose Settings >
Volume > Phone Line 1 (or Phone Line 2).
Can I restore my LCD settings to their default values?
Absolutely! Simply choose Settings > Restore Defaults. Press SELECT> when the Reset?
confirmation message displays to restore the settings or BACK> to quit without restoring. This
feature restores all the settings you’ve customized on your V-Portal, including language,
brightness, contrast and volume.
What does the Help menu item on the LCD do?
Start at the main menu and choose Help to view the URL for V-Portal help information. Enter the
listed URL into the address bar of a web browser on your PC and a screen displays which allows
you to access this online V-Portal help information as well as the printable V-Portal Quick Start
Guide and User Guide.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
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Vonage V-Portal User Guide
V-Portal Web-based Configuration and Status User
Interface
For most users, the V-Portal once installed will function properly without adjusting any settings.
You can make phone calls and use it as a router with the default settings. For those times when
you need to make adjustments, or for users with networking knowledge who want to customize
the settings, or if you’re a DSL user and need to set up PPPoE, the V-Portal has a Web-based
Configuration and Status User Interface (“Web UI”).
Introduction to the Web UI
To access the Web UI of the V-Portal:
From a PC connected directly to the Ethernet port of the V-Portal, open a Web browser, such as
Microsoft’s Internet Explorer, and type V-Configure.com in the Address bar. Press the Enter key
on your keyboard.
NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please try
entering 192.168.15.1 in the address bar of your browser.
The Log In page will be displayed.
Enter router in the User Name field.
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Vonage V-Portal User Guide
Enter the password in the Password field. The default password is router. So if you have not
changed it, enter router.
Click on the Go button.
You are now logged in to the Web UI of the V-Portal.
You will remain logged in to the Web UI until you do one of the following:
•
•
•
button
Click the
Remain inactive for a period of 10 minutes
Close your browser window
If there is a problem with your Internet connection, you will be redirected to the V-Portal log in
page displaying an error message indicating there is a problem. You will be redirected to this
page whenever you attempt to access any website and there is a problem with your Internet
connection – it does not have to be V-Configure.com.
The Web UI of the V-Portal is very simple to use. When you first log in to the Web UI you are at
the Home page. The Home page has a lot of valuable information.
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Vonage V-Portal User Guide
The top right corner of the Home page has the status bar.
This status bar has the same icons that appear on the LCD display of your V-Portal. This status
bar appears on every page of the Web UI. The status is automatically updated every 5 seconds.
You can click on the Refresh button to update the status on demand. To get more detailed status
information, click on the Status button. This will take you to the
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Vonage V-Portal User Guide
Status Page. For more information on these icons and their meanings, see the LCD help.
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Vonage V-Portal User Guide
The bottom of the Home page has additional status information.
This provides information on the hardware and software versions of your device. If you encounter
a problem with your device and need to call Vonage customer support, they may need to know
this information. If you’d like more detailed information, click on the See full device status > link.
This will take you to the
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Vonage V-Portal User Guide
Status Page.
The pane on the right side of the Web UI is dedicated to context sensitive help. This means that
the information displayed in this area will change depending upon the contents of the particular
page. Although the information displayed in this area will change, the location will remain the
same. So no matter what page you are on, the right side is dedicated to help.
The Navigation bar appears across the top of the Web UI just under the status bar.
Using this menu bar you can navigate to any section of the Web UI. The Navigation bar appears
on every page of the Web UI.
The V-Portal Web UI is divided into three sections
•
•
•
Basic Setup
Advanced Setup
Help
We will take a closer look at each of these sections below. For your reference, here’s an overview
of the menus and the functions available from each:
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Vonage V-Portal User Guide
Basic Setup
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Vonage V-Portal User Guide
The Basic Setup section of the Web UI allows you to enter the basic information necessary to
get your Vonage V-Portal running. In many cases, your Vonage device requires no additional
configuration to use and once installed, it will function properly right out of the box. However,
there are times when a little “tweaking” of the default values may be necessary. For example,
DSL users will need to enter their PPPoE user name and password. You do not need extensive
networking knowledge to adjust the settings in this section. Even a novice user, with a little
guidance from the Help portion of the Web UI, can adjust the settings in this section.
The Basic Setup section of the Web UI has four sub-menus.
The four sub-menu entries are
• Connect to the Internet
• Local Network Setup
• Password
• Save & Import Configuration
Connect to the Internet
This is the only section that you are required to set up based on your specific Internet Service
Provider (ISP). Your ISP determines which type of connection to use. Once your Vonage device
is installed and functioning properly, you should not need to change the “Connect to the
Internet” setting. However, you may need to change settings in this section if one or more of the
following situations occur:
• you change your ISP
• your ISP changes the way you connect to the Internet
• you install a router in your home
• you take your device to a different location.
There are three basic connection types, DHCP, Static IP Address, and PPPoE.
DHCP
DHCP is an acronym that stands for Dynamic Host Configuration Protocol. Using this protocol,
your ISP assigns you an IP address that can and will change. In very simple terms you can think
of your IP address like your street address. Every residence has a street address so the post
office knows where to deliver your mail. Every device on the Internet needs an IP address so the
data for a particular device can be delivered appropriately. You do not need to be concerned with
what your IP address is or when it will change. All this is managed by your ISP. This eliminates
the need to manually assign specific IP addresses.
DHCP is most often used by cable Internet service providers. If your cable ISP did not give you a
specific IP address to use when you signed up for service, then your ISP dynamically assigns you
an IP address. In this case, choose DHCP. You should also choose DHCP for your connection
type if you are re-installing your V-Portal behind an existing router (for both cable and DSL
Internet connections) that uses DHCP on the Ethernet (LAN) port. (This includes a DSL modem
with a built in router.) An example of this is illustrated below.
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Vonage V-Portal User Guide
HINT: If you are installing behind a router that you did not specifically configure to use different IP
Addresses for every device connected to the router, then your router uses DHCP.
A DHCP connection is the easiest Internet connection to setup. In most cases, your Vonage
device requires no additional configuration to use DHCP. It will function properly right out of the
box.
If you had previously set your V-Portal to use a Static IP Address or PPPoE connection to access
the Internet and would like to re-configure it to use DHCP:
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Connect to the Internet sub-menu. Select DHCP from the Connect Using drop down list. The
following screen will be displayed:
•
•
Enter the MTU Size** (optional). If no value is entered, the default value will be used. We
recommend using the default value unless your ISP or Vonage Customer Care has
asked you to change it.
Click the Apply button
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Vonage V-Portal User Guide
•
The V-Portal will restart. (You don’t have to do anything, except please be patient and
wait until the V-Portal completes its startup sequence. The
V-Portal is ready to make calls when you see the phone icon.
)
** MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be
transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0
which indicates a value of 1492 will be used. Adjusting the MTU size is helpful in rare scenarios
where some upstream device is unable to accept larger size packets and consequently it drops
packets from the V-Portal. We recommend using the default value unless your ISP or Vonage
Customer Care has asked you to change it. Please check with your ISP for the MTU setting used
on their network.
Static IP Address
A Static IP Address, as the name implies, is an IP address that does not change. Static IP
addresses are also used by cable ISPs, but are not as common as DHCP connections. When you
setup your Internet connection for the first time, your ISP may have given you a specific IP
address to enter. If this is the case, then your ISP uses Static IP addresses. In this case, you
should choose Static IP Address as your connection type unless of course you are installing
behind an existing router. Remember, that if you are installing behind an exiting router, you
should choose DHCP as your connection type.
To setup an Internet connection using Static IP, in addition to the IP address assigned by your
ISP, you will need the following information:
• Subnet Mask
• Default Gateway
• Primary DNS
• Secondary DNS
All of this information is provided by your ISP. This information is used by your ISP to establish
your connection to the Internet. If you are uncertain what any of these values should be, please
contact your ISP.
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Connect to the Internet sub-menu. Select Static IP Address from the Connect Using drop
down list. The following screen will be displayed:
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Vonage V-Portal User Guide
To setup your Static IP connection:
• Enter the following information obtained from your ISP:
o IP Address
o Subnet Mask
o Default Gateway
o Primary DNS
o Secondary DNS
•
•
•
Enter the MTU Size**(optional). If no value is entered, the default value will be used. We
recommend using the default value unless your ISP or Vonage Customer Care has
asked you to change it.
Click the Apply button.
The V-Portal will restart. (You don’t have to do anything, except please be patient and
wait until the V-Portal completes its startup sequence. The
V-Portal is ready to make calls when you see the phone icon.
)
**MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be
transmitted across the network. By default, the MTU Size parameter in the V-Portal is set to 0
which indicates a value of 1492 will be used. Adjusting the MTU size is helpful in rare scenarios
where some upstream device is unable to accept larger size packets and consequently it drops
packets from the V-Portal. We recommend using the default value unless your ISP or Vonage
Customer Care has asked you to change it. Please check with your ISP for the MTU setting used
on their network.
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Vonage V-Portal User Guide
PPPoE
PPPoE is an acronym Point to Point Protocol over Ethernet. PPPoE is most often used by DSL
service providers. If you have a DSL line and you are required to log in using a User name and
Password to access the Internet and you are connecting your
V-Portal directly to your DSL modem, then your ISP uses a PPPoE connection. Choose PPPoE
as your connection type. You will need your User Name and Password to configure the PPPoE
connection. If you are installing behind a router or your DSL modem has a built in router, then
choose DHCP as your connection type.
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Connect to the Internet sub-menu. Select PPPoE from the Connect Using drop down list. The
following screen will be displayed:
To setup an Internet connection using PPPoE:
• Enter the PPP User Name and PPP Password you need to access your DSL
connection. If you do not remember this information you will need to contact your ISP.
• Be sure the Enable PPPoE Keep-Alive drop down field is set to the default value of
Enable.
• Specify a Keep-Alive Period – in seconds. The Keep Alive Period specifies how long
the Vonage device should keep the PPPoE session active when you are not connected
to your ISP provider. We recommend leaving this at the default setting of 30 seconds.
• Enter the MTU Size** (optional). If no value is entered, the default value will be used. We
recommend using the default value unless your ISP or Vonage Customer Care has
asked you to change it.
• Click the Apply button.
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Vonage V-Portal User Guide
•
The V-Portal will restart. (You don’t have to do anything, except please be patient and
wait until the V-Portal completes its startup sequence. The
V-Portal is ready to make calls when you see the phone icon.
)
**MTU stands for Maximum Transmission Unit. This indicates the largest packet that can be
transmitted across the network. By default, the MTU Size parameter in the
V-Portal is set to 0 which indicates a value of 1492 will be used. Adjusting the MTU size is helpful
in rare scenarios where some upstream device is unable to accept larger size packets and
consequently it drops packets from the V-Portal. We recommend using the default value unless
your ISP or Vonage Customer Care has asked you to change it. Please check with your ISP for
the MTU setting used on their network.
If you are still uncertain, contact your ISP to determine which type of Internet connection you
have.
Local Network Setup
In addition to providing up to 2 lines of Vonage digital phone service, your Vonage V-Portal also
has integrated router functionality built in. This means it can be used to create a Local Area
Network (LAN).
A Local Area Network is a group of computers and related devices that share a common
communications line. The connected devices are typically within a small geographic area such as
an office building or a home. To put it another way, the V-Portal lets more than one device share
your Internet connection. This means that you can be talking on the phone and your child can be
surfing the Internet at the same time. Assuming you did not have a LAN setup before you
installed the V-Portal; your Internet connection probably looked similar to the following:
You can think of your telephone as a device that needs to share the Internet connection with your
computer. If the V-Portal did not have router capability, you would not be able to connect your
computer to the Internet. Now, using the V-Portal your computer and your telephone can share
your Internet connection. This means that you can be talking on the phone and surfing the
Internet at the same time.
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Vonage V-Portal User Guide
(In the diagram above, we show a computer connected to your V-Portal. You could have
connected a different device such as a video game console, router or DVR instead.)
If you’d like to connect an additional device, such as a PC, video game console, router or DVR, to
your V-Portal, you can simply plug the device into the yellow Ethernet port on the back of your VPortal. (This is assuming that the device you are plugging in to the V-Portal Ethernet port has
DHCP enabled. If not, follow the manufacturer’s instructions to enable DHCP.) In most cases,
your Vonage device requires no additional configuration to use it as a router. Once installed, it will
function properly right out of the box because your V-Portal is pre-configured to function as a
DHCP server. A DHCP server assigns IP addresses to devices on a network. Remember, an IP
address is like a street address. Every device on a network needs a specific location.
NOTE: We do not recommend you change any of the default network settings unless you have
networking knowledge.
If you had previously configured your V-Portal to not work as a DHCP Server, for example if you
had setup a Static IP network, and would like to now use DHCP you will need to re-configure it.
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Local Network Setup sub-menu. The following screen will be displayed:
To configure your V-Portal to work as a DHCP server:
• Select the Yes radio button associated with the DHCP Server field.
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Vonage V-Portal User Guide
•
•
•
•
•
•
DHCP Server Address – By default, the DHCP Server Address is 192.168.15.1. We
recommend not changing the default.
DHCP Server Subnet Mask – The default DHCP Server Subnet Mask is 255.255.255.0.
We recommend not changing the default.
Specify the range of IP addresses to use.
o The Starting Local Address specifies the value for the DHCP server to start
with when assigning IP address.
o The Ending Local Address specifies the last IP address that can be defined.
Specify the Lease Time.
Lease time is the amount of time that a computer or device on a network will be allowed
connection to the router using their current IP address. When the lease time expires, a
new dynamic IP address will automatically be assigned by the DHCP server. The Lease
Time is specified in days, hours and minutes. We recommend using the default value of
7 days.
Click the Apply button.
The V-Portal will reboot.
If you would like to configure your LAN to use Static IP addresses, you may turn the DHCP server
off. You will need to manually configure Static IP addresses onto all the devices you connect to
the LAN of the V-Portal. It is recommended that only people with extensive networking knowledge
consider this option. To turn the DHCP server functionality off:
• Select the No radio button associated with the DHCP Server field.
• Click the Apply button.
• The V-Portal will reboot.
NOTE: If you turn off the DHCP Server you will not be able to log in to the V-Portal Web UI until
you manually configure an IP address on the PC plugged into the
V-Portal.
Password
When you log in to the V-Portal Web UI, you are required to enter a user name and password.
This is for security purposes. It gives you control over who can log in to the Web UI and make
changes. Your V-Portal comes pre-configured with a user name and a default password.
The user name is always router and the default password is router.
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Changing your Password
If you’d like to change the password from the default to something you can more easily
remember, it’s easy.
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Password sub-menu. The following screen will be displayed:
To change your password:
• Simply enter a new password in the Password field.
A valid password has between 5 and 12 alphanumeric characters. Special characters
and spaces are not permitted.
• Re-enter that same password in the Re-Enter New Password field.
• Click the Apply button.
Your password has been changed. Use this new password the next time you log in to the Web
UI.
Caution: If you change the password from the default settings, be sure to remember it. If you
forget the password you define, the only way to gain access to these web pages will be to
perform a hard reset on the device. Performing a hard reset on the device will reset ALL user
defined router values. You will need to define these values again or restore them from a
previously saved backup configuration.
Forgotten or Lost Router Password
If you change the password from the default, and then forget it, you must perform a hard reset of
the device to log in again.
When the V-Portal resets, it goes back to the state when it was new — all information that you
entered is lost. Examples of settings that are lost are ISP user name, ISP password, and IP
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Vonage V-Portal User Guide
addresses, parental controls, and network options. Some of these items are that are lost are
critical things you need to get online. It all needs to be re-entered after a hard reset.
So, before resetting the V-Portal to the factory defaults, try the default password ‘router’.
For more information on resetting your V-Portal, see Factory Defaults.
Save & Import Configuration
So you’ve spent time installing your V-Portal and perhaps customizing it. Maybe you’ve set up
some parental controls or entered some special port forwarding rules. It’s working great – now
what? We recommend you save your configuration.
When you save the configuration you are saving all the router settings you have configured in the
device. Examples of the settings that are saved are ISP information including DSL PPPoE user
name and password, security settings, parental controls and parental control override password.
It is a good idea to save your current configuration for a couple of reasons:
• If you will be using your Vonage device in different locations
• In the event you need to perform a reset of the device (either by pressing the reset button
on the back of the device or via the Factory Defaults page of the Web UI)
Having multiple configurations is useful if you use your V-Portal at different locations. For
example, suppose you travel extensively between New York and Vancouver. You can have a
configuration file for each city. The file will contain all information necessary for you to connect to
your ISP in that city. When you move from one location to the other, you can simply restore the
configuration file for that city. You will not need to go through the user interface and reset all your
router values.
Although it’s not common, there may be a need to perform a hard reset on the
V-Portal. Typically the only reasons you may need to perform a hard reset of the device is if you
forget the password you defined (assuming you changed it from the default password) or you are
instructed to do so by a member of Vonage’s Customer Care team. If you perform a hard reset, it
resets all the settings you entered back to the original values. The V-Portal will be exactly as it
was when you first took it out of the box and installed it.
Log in to the Web UI. From the home page click on the Basic Setup tab and then choose the
Save & Import Configuration sub-menu. The following screen will be displayed:
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Saving Your Configuration
To save your current configuration:
• Click on the Save button. The Save As window will be displayed.
• Enter a File name (or use the default) and click Save.
Restoring a Previously Saved Configuration
To restore or import a previously saved configuration you need to import the configuration file:
• Click on the Browse button. The Choose file window will be displayed.
• Locate the file you want to restore and click on the Open button. The filename will appear
in the Enter Filename field.
• Click on the Restore button.
• A message will appear indicating the import was successful.
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Advanced Setup
Now we come to the advanced settings of the V-Portal. Most users will never need to adjust any
of the settings in this section. Many of the settings in this section require advanced networking
knowledge. Incorrectly changing these settings may interrupt your Internet or voice service. We
recommend that only users with sufficient networking knowledge change these settings or users
who are instructed to do so by a member of Vonage’s Customer Care team.
The Advanced Setup section of the Web UI has eight sub-menus.
The eight sub-menu entries are
• Port Settings
• Ethernet Options
• Filtering
• Parental Controls
• Network Options
• Firewall Logs
• Factory Defaults
• QoS
Port Settings
The Port Settings screen is where you can setup the following items:
• Port Forwarding
• Port Triggering
• DMZ Host
As stated previously, most users will never need to change these settings. However, if you are
running certain applications (such as an FTP server or a web server) or playing online video
games you may need to adjust settings in this section. Not all Internet applications require
changes to the port settings. As a general rule of thumb, if your application or device worked fine
when connected directly to your modem but does not work when connected behind your V-Portal,
you may need to customize port settings.
Although not required, we recommend you assign a static IP address to the PC when
implementing Port Forwarding or a DMZ Host. This will prevent the situation where your port
settings may stop working and need to be reassigned as a result of your PC receiving a new IP
address. For example, if DHCP is enabled on your PC and there is a power failure, when the
power comes back on the PC may have a different IP address. All of your port settings will stop
functioning. Assigning a static IP address eliminates this possibility.
Let’s take a closer look at each of these.
Port Forwarding
Port Forwarding is a technique where incoming packets destined for a specific port on a machine
are re-directed or ‘forwarded’ to a different port and/or machine. Network clients do not know that
port forwarding is being done. It is all done transparently.
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Port Forwarding is used when you want to provide public access to services running on your
private LAN (such as a web server, e-mail server or FTP server). When a firewall is enabled,
certain ports on a LAN may be blocked. Port forwarding allows incoming traffic from the Internet
and directs it to specific services on your LAN based on the configured IP address and port
number. In other words, requests from users are sent to your network via the Internet, and the VPortal will forward these requests to the appropriate port on the PC.
The specific port forwarding rules you need to implement will be detailed in the applications’
documentation. For your convenience, we have included a table of commonly used port numbers
below.
Service
HTTP
FTP
TFTP
SMTP
POP3
NNTP
Telnet
IRC
SNMP
Finger
Gopher
Whois
Rtelnet
LDAP
UUCP
Protocol
TCP
TCP
UDP
Both
TCP
TCP
Both
TCP
Both
TCP
TCP
TCP
TCP
Both
TCP
Port Number
80
21
69
25
110
119
23
194
161
79
70
43
107
389
540
Setting up Port Forwarding
Caution: Incorrectly changing these settings may interrupt your Internet or voice service or
increase the vulnerability of computers on your home network to hacker attacks. We recommend
that only users with advanced networking knowledge change these settings.
To setup Port forwarding:
From the home page, click on the Advanced Setup tab. The Port Setting screen will be
displayed. The Port Forwarding section is at the top of that screen:
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•
Enter the Local IP Address
The Local IP Address is the destination IP address. It is the private IP address of the
computer that is hosting the service/application.
• Enter the Start Port.
• Enter the End Port.
NOTE: You can enter a single port or a range of ports to forward to a computer on your
LAN. To specify a single port, enter the same port number in the Start Port and End
Port fields.
• Select the appropriate Protocol used to access your hosting service – TCP, UDP or
Both
• Click on the Enable checkbox to activate the Port Forwarding rule.
• Click Apply
Repeat the steps to setup additional Port Forwarding rules.
If you need to specify more than 5 port forwarding rules, click on the Show more rows> link.
To remove or disable a Port Forwarding rule, simply uncheck the Enable checkbox associated
with the rule you want to disable.
Port Triggering
Port Triggering is a specialized form of Port Forwarding. It dynamically opens and closes ports to
allow Internet traffic access to your LAN. In contrast, Port Forwarding opens a port and it remains
open until you disable it. With Port Triggering, when the device detects outgoing traffic on
previously defined ports, specific ports (also previously defined) are opened. This method is used
for special applications such as interactive gaming, video conferencing programs, and file transfer
in chat programs.
The specific port forwarding rules you need to implement will be detailed in the applications’
documentation.
Refer to your software application documentation for more information on specific port settings.
Setting up Port Triggering
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Caution: Incorrectly changing these settings may interrupt your Internet or voice service or
increase the vulnerability of computers on your home network to hacker attacks. We recommend
that only users with advanced networking knowledge change these settings.
To setup Port Triggering:
From the home page, click on the Advanced Setup tab. The Port Setting screen will be
displayed. The Port Triggering section is at the second section on that screen:
•
Trigger Range:
Enter the Start Port and End Port. These ports will be monitored for outgoing traffic and
when detected will trigger the opening of the Target Range ports to allow incoming traffic
to those ports.
• Target Range:
Enter the Start Port and End Port. These ports will be opened to allow incoming traffic
when outbound data activity is detected on the Trigger Range ports.
• Select the appropriate Protocol used – TCP,UDP or Both
• Click on the Enable checkbox to activate the Port Triggering rule.
• Click Apply
Repeat the steps to setup additional Port Triggering rules.
If you need to specify more than 5 port triggering rules, click on the Show more rows> link.
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DMZ Host
A DMZ host is a network device that is visible directly from the public Internet. This device has
unrestricted access to and from the Internet. When enabling this service the firewall settings for
the DMZ host will be disabled.
A DMZ Host is often setup when running software applications that use random port numbers and
do not function correctly when using Port Forwarding or Port Triggering. This may be useful if a
user wants to use some special service such as an Internet game or videoconferencing. Use this
option with caution, as the device setup as a DMZ Host is exposed to the public Internet. If
possible use Port Forwarding. Port Forwarding is a more secure method because it only opens
the ports you want and not all the ports as in DMZ hosting.
Setting up a DMZ Host
To setup a DMZ Host:
From the home page, click on the Advanced Setup tab. The Port Setting screen will be
displayed. The DMZ Host section is at the bottom of that screen:
•
Enter the DMZ Address – the IP Address of the device you want to have complete
access to and from the Internet.
• Click Apply
NOTE: Remember to disable the DMZ host when the application that needed it is no longer
running.
Ethernet Options
In a network, the MAC address is a unique 12-digit hexadecimal number that identifies a
hardware interface. Just as your social security number uniquely identifies you, a MAC address
uniquely identifies a hardware interface on a network. All hardware components in a network
including routers, cards, printers, gaming consoles and adapters have MAC addresses.
When you sign up for Internet service some ISPs register the MAC address of the device
(computer or router) you will be using and only let that particular device connect to the Internet
service. This allows the ISPs to know who is accessing their service. It also allows them to restrict
access from devices that do not have MAC addressed registered with the ISP.
If your ISP required you to register your MAC address and your Vonage device will be directly
connected to your modem, then you will need to perform ‘MAC Cloning’ or ’MAC Spoofing’. This
will essentially copy the MAC address you registered with the ISP onto the Vonage device, so
you can avoid a call to your ISP to change the registered MAC address to the Vonage V-Portal's
MAC address. If your ISP does not require you to register your MAC Address or you are installing
your Vonage device behind your existing router, then there is no need to clone or spoof your
MAC address.
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If you are still uncertain, you will need to contact your ISP to see if you are required to register
your MAC Address.
MAC Cloning vs. MAC Spoofing
MAC Cloning and MAC Spoofing are almost identical. MAC Cloning is a specialized form of MAC
Spoofing. Both MAC Spoofing and MAC Cloning copy a MAC address from a specific device onto
the V-Portal.
In the case of MAC Cloning, it takes the MAC address of the computer that is viewing the VPortal Web UI (the computer that is plugged into the Ethernet port of your
V-Portal) and automatically “clones” it onto your V-Portal. This essentially copies the MAC
address of your computer onto the V-Portal.
MAC Spoofing allows you to manually enter a MAC address to be used in place of the MAC
address of the V-Portal.
You can only enable one or the other. If MAC Spoofing is enabled, MAC Cloning will be disabled
and vice-versa.
If you cannot connect to the Internet, by default, your V-Portal will automatically try to perform
MAC Cloning. If you have not changed the default values, then there is nothing you need to do to
perform MAC Cloning. If the device that is registered with your ISP is directly connected to your
Vonage V-Portal, and MAC Cloning is enabled (the default) MAC Cloning will automatically be
done and your connection to the Internet will be established.
If the device you registered with your ISP is not available or not connected directly to the V-Portal,
then you will need to manually enter the registered MAC address and ‘spoof’ it onto the V-Portal.
To setup MAC Cloning or MAC Spoofing:
From the home page, click on the Advanced Setup tab. Click on the Ethernet Options submenu. The Ethernet Options screen will be displayed.
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The MAC Address of your V-Portal is displayed in the Assigned MAC Address field. This value
is never altered. It’s for reference purposes only.
If you have disabled MAC Cloning and would like to re-enable it:
• Click on the MAC Cloning checkbox field
• Click Apply.
• The MAC Address that was copied or cloned onto your V-Portal will be displayed in the
Cloned MAC Address field.
To spoof a MAC address onto the V-Portal:
• Enter the MAC address of the device that is registered with your ISP in the Spoofed
MAC Address field
• Click Apply.
Filtering
The Filtering function of the V-Portal allows you to block specific users on your LAN from
accessing the Internet and also set up filters to block Internet traffic from accessing your network.
The V-Portal supports four types of filtering:
• IP Filtering
• MAC Filtering
• Port Filtering
• Web Content Filter
IP Filtering, MAC Filtering and Port Filtering restrict devices on your LAN from accessing the
Internet. Web Content Filtering blocks specific types of data from passing through the V-Portal to
your network.
IP Filtering
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IP Filtering allows you to block access to the Internet based on a specific IP address. You can
specify a single IP address or a range of IP addresses. Although not required, we recommend
that IP Filtering be used on Local Area Networks that use Static IP Addresses. With DHCP (i.e. IP
addresses that change), you would need to re-configure your IP Filtering settings every time your
devices received new IP Addresses. This will happen every time a device is rebooted or if there is
a power outage.
Setting Up IP Filtering
To setup IP Filtering:
From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. The IP
Filtering section is at the top of that screen:
To restrict access to the Internet based on a device’s IP Address:
• Enter the Start Address
• Enter the End Address. If you are only restricting access for a single device, the End IP
address will be the same as the Start IP address.
NOTE: You only need to enter the last part (octet) of the IP address. The other 3 octets of
the IP address are automatically filled in for you.
• Check the Enabled box
• Click the Apply button.
These steps can be repeated for additional devices.
To remove restricted access to the Internet previously configured:
• Uncheck the Enabled box next to the IP address of the device you want to restore
access for
• Click the Apply button.
MAC Filtering
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Like IP Filtering, MAC Filtering allows you to block access to the Internet for a particular device.
MAC filtering restricts access based on a devices MAC address. The advantage of restricting
access based on MAC address is that it never changes. An IP address, which can be assigned
by a DHCP server, may change.
Setting Up MAC Filtering
To setup MAC Filtering:
From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. Scroll
down to the MAC Filtering section:
To restrict access to the Internet based on a device’s MAC Address:
• Enter the MAC address. If you want to restrict access to more than one device you can
enter multiple MAC addresses.
• Click the Apply button.
Port Filtering
Like IP Filtering and MAC Filtering, Port Filtering allows you to block access to the Internet.
However, with IP Filtering or MAC Filtering you are blocking access for a particular device, with
Port Filtering you are blocking access for ALL network devices. Port filtering restricts access
based on a specified port.
Setting Up Port Filtering
To setup Port Filtering:
From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. Scroll
down to the Port Filtering section:
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To restrict access to the Internet based on a Port:
• Enter the Start Port
• Enter the End Port. If you restricting access from a single port, The End Port will be the
same as the Start Port.
• Select the appropriate Protocol – TCP, UDP or Both
• Click on the Enabled checkbox to activate the Port Filtering rule.
• Click the Apply button.
For example, if you would like to block all network devices on your LAN from accessing HTTP
sites (i.e. websites that use the HTTP protocol) enter 80 for the Start Port, 80 for the End Port,
and TCP for the Protocol. Check the Enabled checkbox and click on the Apply button.
To remove or disable a Port Filtering rule, simply uncheck the Enable checkbox associated with
the rule you want to disable. Click the Apply button.
Web Content Filter
The Web Content filter allows you to control data flow from the Internet to your LAN. Using
various settings, you can block or allow different types of data to pass from the Internet, through
your V-Portal and to your LAN. These web filters can enhance the firewall protecting your
network.
You can choose to enable/disable any of the following items:
• Filter Java Applets
Java Applets are small programs written in the Java programming language that are
often run on websites to provide functionality not available in HTML. If you block Java
Applets from running you may not have access to applications that use it.
• Filter Cookies
Cookies are data stored on your computer every time you visit an Internet site. This
information is saved and used by the website the next time you visit. It can be used to
store such things as preferences, shopping cart information or login information.
• Filter ActiveX controls
Like Java Applets, ActiveX is a programming language used for websites. If you block
ActiveX controls from running you risk not having access to websites that use it.
• Filter Popup Windows
Like Java Applets and ActiveX controls, pop up windows are usually associated with
visiting Internet sites. They are secondary windows that appear (“pop up”) in your web
browser and are often used in online advertising.
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•
•
•
•
•
Filter Proxy
A proxy is a computer that acts as a bridge between two other computers that use
different standards, formats, or protocols.
Block Fragmented IP Packets
This option prevents all fragmented IP packets from passing through the firewall. When
the Blocked Connections option is selected on the Firewall Logs page and this option
is selected, all fragmented IP packets will be logged.
Port Scan Detection
A port scan is a procedure used by computer hackers to determine what ports are open
or in use on a network. Using this information the hacker can then attack the ports that
are open and try to gain access to your LAN. This option detects and blocks port scan
activity originating on both the LAN and the Internet. When the Blocked Connections
option is selected on the Firewall Logs page and this option is selected, all port scan
activity fragmented IP packets will be logged.
IP Flood Detection
An IP Flood is when a user or group of users intentionally causes an inordinate amount of
data to be sent to one particular IP Address. This option detects and blocks packet floods
originating on both the LAN and the Internet.
Firewall Protection
A firewall is a protective barrier between your computer and the Internet. The firewall
helps to guard your computer against malicious users and computer viruses. We
recommend always leaving this option enabled.
Activating Web Content Filter features
To setup Web Content Filtering:
From the home page, click on the Advanced Setup tab. Click on the Filtering sub-menu. The
Web Content Filter section is at the bottom of that screen:
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Caution: Incorrectly changing these settings may interrupt your Internet or voice service. We
recommend that only users with advanced networking knowledge change these settings.
To activate any of the features,
• Click the Enable box next to the associated feature.
• When you have chosen all the features you want, click the Apply button.
All of the settings you have chosen will be activated immediately.
Parental Controls
The Internet is a big part of our children’s lives. Parental controls are designed to help parents
manage what their children can do on the computer. These controls help parents determine
which websites they can visit and for how long.
Like Filtering, parental controls can be used to restrict access to the Internet. Where Filtering
restricts access based on the device or port(usually a PC – by specifying either an IP Address or
MAC Address), parental controls restrict access based on website. You can block access to
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specific websites, restrict access to websites based on keywords, or specify the specific websites
you will allow your child to visit. You can also limit the amount of time your child can spend
accessing the Internet for a given session.
Setting Up Parental Controls
There are two tasks that need to be completed to set up parental controls. First, you must add a
user and next you must define the content policy for that user. The content policy is the set of
rules that determine the permissions a particular user has to access the Internet.
IMPORTANT NOTE: If you have a router connected between the Ethernet (LAN) port of the VPortal and multiple users’ computers to allow them to access the Internet at the same time, the
content policy of the first user to login will be used for subsequent users till the session is
terminated. Subsequent users do not need to login to access the Internet.
To setup Parental Controls:
From the home page click on the Advanced Setup tab. Click on the Parental Controls submenu. The Parental Controls screen is displayed. There are two tabs on the screen User Setup
and Parental Controls. If it is not already active, click on the User Setup tab.
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To add a User:
• Enter the name of the User in the text box field next to the Add User button.
• Click the Add User button. The new User name will now appear in the User Settings
drop down list. A maximum of 8 users can be added.
NOTE: When you add a User a Content Policy of the same name is automatically created
for that user.
•
•
•
Click the Enable box next to user name.
Enter a password for this user in the Password field. A valid password will have between
5 and 8 alphanumeric characters. Special characters and spaces are not permitted.
To confirm the password you have chosen, re-enter the password in the
Re-Enter Password field.
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•
•
•
•
•
If you want this user to have unrestricted Internet access, click the Enable checkbox
associated with the Trusted User field. The person will have access to all Internet
content.
Enter the Session Duration. The Session Duration is the amount of time a user has
access to the Internet once they login. When the time period expires, the user will be
required to login again.
Enter the Inactivity time. If there is no Internet activity for the amount of time specified in
the Inactivity timer field, the user will need to login again before being able to access the
Internet.
Click the Apply button.
If you’d like to associate a specific computer with a user you can enter the MAC address
of the computer in the Trusted Computer area. By associating a computer with a
particular user, you eliminate the need for the user to login. All parental controls assigned
to the user will still be in effect, the user will just not need to login. This option is
especially useful if computers are not shared among members of the household. A
maximum of 3 trusted computers can be added.
NOTE: You can remove a trusted computer associated with a user.
To remove a trusted computer:
o Select the trusted computer entry you want to delete in the list in of Trusted
Computers.
o Click the Remove button.
To define the content policy for the user:
•
Click on the Parental Controls Tab.
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•
Activate Parental Controls by checking the Enable Parental Control checkbox and
clicking the Apply button.
•
When you added a User on the User Setup tab, a Content Policy for that user was
automatically added. The Content Policy has the same name as the user. Select the
Content Policy for the User you want to modify from the Content Policy List drop down
field.
There are three ways to restrict access. You can either enter keywords or specific websites to
restrict access. Or you can specify the websites you want to permit access to.
To restrict access by keyword:
• Be sure the Allowed List Only checkbox is not checked.
• Enter the keyword you want to block and click the Add Keyword button. The Parental
Control settings will block websites that contain the specified keywords in their URL
(Uniform Resource Locator). In simple terms, the URL is what you type in the address
bar of your browser. An example of a URL is http://www.vonage.com. A maximum of 50
keywords can be entered.
• If there are additional words you want to block, enter them one at a time into the box and
click the Add Keyword button after each one.
To restrict access by domain:
• Be sure the Allowed List Only checkbox is not checked.
• Enter the domain name of the website you want to block and click the Add Domain
button.
• If there are additional websites you want to block, enter the domain names one at a time
into the box and click the Add Domain button after each one. A maximum of 16 domains
can be entered.
To permit access by domain:
• Be sure the Allowed List Only checkbox is checked.
• Enter the domain name of the website you want to permit access to and click the Add
Domain button. In this mode, access to all websites other than those in the Allowed List
will be blocked.
• If there are additional websites you want to permit access to, enter the domain names
one at a time into the box and click the Add Domain button after each one. A maximum
of 16 domains can be entered.
All of the Parental Control settings are applied immediately without rebooting the device.
You can remove keywords or websites you have previously blocked or permitted access to.
To remove a keyword or domain name:
• Select the keyword or domain name you want to remove in the list in which it appears.
• Click the corresponding Remove Keyword or Remove Domain button.
Override Password
Now that you’ve setup parental controls, you can override them if necessary on a case by case
basis. You can setup an override password. An override password will allow you access to any
blocked websites simply by entering the password you have pre-defined.
To setup an Override Password:
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From the home page click on the Advanced Setup tab. Click on the Parental Controls submenu. The Override Password section is at the bottom of the screen is displayed:
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•
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Enter the password in the Password box.
A valid password will have between 5 and 8 alphanumeric characters. Special
characters and spaces are not permitted.
Re-enter the password din the Re-Enter Password field
Enter how long you want to be able to access a site for after the password is entered into
the Access Duration field.
Click Apply.
Once parental controls are implemented, there may come a time when you would like to disable
them completely, disable them for a particular user or perhaps delete a user.
To completely disable parental controls:
• Click on the Parental Controls tab.
• Click on the Enable checkbox to uncheck it.
• Click on the Apply button.
This will disable all parental controls and there will be no restriction on access to the Internet.
To disable parental controls for a particular user:
• Click on the User Setup tab.
• Using the User Settings drop down list, select the user you want to remove.
• Click on the Enable checkbox to uncheck it.
• Click on the Apply button.
This will disable the parental controls for that particular user. They will have no access to the
Internet. For example, let’s assume you have two users defined in the User Setup tab – Jane
and John – and that both users are “Enabled”. Let’s also assume you have Parental controls
enabled on the device. If you disable the user name Jane – she will no longer have any
access to the Internet.
To delete a user:
• Click on the User Setup tab.
• Using the User Settings drop down list, select the user you want to disable parental
controls for.
• Click on the Remove User button.
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Using Parental Controls
Now that we have looked at the Parental Controls screens – let’s see how they work using an
example.
For this example we will assume you want to setup parental controls for a child while allowing
total access to the Internet for yourself.
First, you need to add the users.
• Login to the Web UI.
• From the home page click on the Advanced Setup tab.
• Click on the Parental Controls sub-menu. The Parental Controls screen is displayed.
There are two tabs on the screen User Setup and Parental Controls.
• Click on the User Setup tab.
• Enter the User Name in the text field and click on the Add User button.
The user name will be added and will appear in the User Settings drop down list.
NOTE:
When you add a User a Content Policy of the same name is automatically created for
that user. Click on the Parental Controls tab. Using the Content Policy List drop down
field, notice the Content Policy with the same name of the user you added.
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Now that the user is added, you need to define it.
• Click on the Enable checkbox next to the User name in the User Settings drop down list.
Notice that when the Enable box is selected, the Password, Re-Enter Password,
Trusted User, Session Duration and Inactivity time fields become active.
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•
•
•
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Enter a Password for the user. We will enter vonage as the password.
Confirm the password by entering it again in the Re-Enter Password field.
Leave the Enable box for the Trusted User field unchecked. In this example we do not
want the user to have unrestricted access to the Internet.
Leave the default values for Session Duration and Inactivity time.
Click the Apply button.
Let’s add another user, called “Me” using the same method described above. However, this time
let’s check the Trusted User checkbox indicating this user will have unrestricted access to the
Internet.
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The next step is to setup the Policy Content rules for the users. Note that since we want the user
name “Me” to have unrestricted access to the Internet, there is no need to define a Content policy
for that user.
• Click on the Parental Controls tab.
• Click on the Enable Parental Control checkbox and click the Apply button. This enables
the parental controls.
• For our example we’d like Child 1 to not have access to www.vonage.com and any
website that has the word “apple” in its domain name. Select Child 1 from the Content
Policy List drop down list. Be sure the Allowed List Only checkbox is not marked. You
will notice that when the Allowed List Only checkbox is not selected, the Block these
Keywords and Block these Websites fields are active. The Allow these Websites field
is grayed out. When the Allowed List Only checkbox is selected, then only the Allow
these Websites field is active.
• Enter the word “apple” in the Block these Keywords text field and click the Add
Keyword button.
• Similarly, enter vonage.com in the Block these Websites text field and click on the Add
Domain button.
Parental Controls have now been completely setup for Child 1.
When Child 1 logs on to the computer and opens an Internet browser, the following screen will be
displayed:
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This screen will be followed immediately by a screen requesting them to login. Enter the user
name “Child 1” and the password we created “vonage”.
Click on the Login button. The following screen will be displayed:
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Now when Child 1 surfs the Internet the parental controls we defined will be enforced. If they try
to access www.vonage.com, the following screen will be displayed:
This screen is followed by the following screen:
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This screen gives you an opportunity to enter an override password to gain access to a blocked
site.
A similar set of screens will be displayed if Child 1 tries to enter any websites that contain the
word “apple” in the URL.
When the user “Me” accesses the Internet for the first time, you will be asked to login as well.
However, since you are a trusted user, no further screens will appear and your access will not be
restricted. NOTE: This is assuming that Child 1 is not logged in. If Child 1 is still logged in, user
“Me” will have the same restrictions as Child 1. Remember, when using a router behind the VPortal, Parental Controls for the first user to login are applied to every user who logs on
subsequently.
Network Options
This page allows you to configure the advanced networking features of the V-Portal. The network
options adjust how your device routes IP traffic, which is traffic to and from the Internet. Unless
you have advanced networking knowledge, or have been instructed to do so by a member of
Vonage’s Customer Care team, we recommend not changing these values from the default
values.
The following options can be enabled/disabled from this page:
• WAN Blocking – prevents your device (or any devices plugged into it) from being
visible to the Internet.
•
Ipsec PassThrough – enables IP Security protocol to be used through the device so
that a VPN device (or software) on your LAN may communicate properly with the
Internet.
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•
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PPTP PassThrough - enables Point to Point Tunneling protocol to be used through
the device so that a VPN device (or software) on your LAN may communicate
properly with the Internet.
Remote Configuration Management – allows the device to be accessed and
configured from anywhere on the Internet by using the WAN IP address via port
8080. For example, if the IP address of the Internet port of your V-Portal is
11.22.33.44 then you could access the device remotely by typing
http://11.22.33.44:8080 in the address bar of your Internet browser. You can find the
Internet IP address of your device on the Status page or on the LCD menu.
UPnP Enable – enables the Universal Plug and Play agent in the device. This option
should be used if you are running an application on your LAN that requires UPnP.
PPPoE PassThrough –allows PCs connected to your LAN to use the PPPoE client
software provided by your ISP to connect to a PPPoE server on the Internet. By
enabling PPPoE PassThrough you allow multiple users, each with their own PPP
User Name and password, to share your DSL connection.
Enable SSH – enables Secure Shell. SSH allows for advanced troubleshooting. This
option should only be enabled under the supervision of Vonage Technical Support.
To enable the Network Options:
From the home page click on the Advanced Setup tab. Click on the Network Options submenu. The Network Options page is displayed:
•
To enable a Network Option, click the Enable box next to the appropriate option.
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•
•
Click on the Apply button.
All the network options can be changed without rebooting the device.
Dynamic DNS Service
Dynamic DNS service makes it possible for other users on the Internet to establish connections to
your machine without needing to track the IP address themselves. It is commonly used for
running server software on a computer that has a dynamic IP address. Many Internet service
providers dynamically assign IP addresses. Configuring Dynamic DNS allows your device to
register its WAN IP with a Dynamic DNS server on the Internet.
Enabling Dynamic DNS service
First, you must have previously established an account with a DNS service provider. You will
need your user name, password and host name associated with that account. If you do not
remember your user name or password, please contact your DNS provider.
To enable Dynamic DNS (DDNS) service:
From the home page click on the Advanced Setup tab. Click on the Network Options submenu. The DDNS section is at the bottom of the Network Options page:
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•
•
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Select Enable from the DDNS Service drop down list
Enter the User Name and Password associated with your DNS account
Enter the Host Name
Click the Apply button
Firewall Logs
Local Log
The local log keeps track of firewall log events. If the events are enabled via the Web Filter page
and the Local Log page, the events will be captured. The local log is stored in the device’s
memory. You can specify which items of interest are monitored. You can choose to monitor for:
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Blocked Connections
Known Internet Attacks
The Blocked Connections option will only log events if the “Blocked Fragmented IP Packets”
and/or “Port Scan Detection” options are selected on the Filtering page under Web Content
Filter.
These records can be viewed in the Local log or you can have an email sent to alert you of the
event.
To setup an email alert:
From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu.
The Local Log section is at the top of the Firewall Logs page:
•
•
Enter the email address you want the alert sent to in the Contact Email Address field
Enter the email account’s associated SMTP (Outgoing) mail server address in the SMTP
Server Name field. This is provided by your ISP.
• Click the Enable checkbox of the Email Alerts field.
• Click the Apply button
An individual email will now be sent each time a monitored event is detected. You can also send
a summary of the Local Log table to the contact email address. Simply click on the Email Log
button.
To specify which Firewall events you’d like to monitor and record in the Local Log:
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From the home page click on the Advanced Setup tab. Click on the Firewall Logs sub-menu.
The Local Options section is at the bottom of the Firewall Logs page:
•
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Click the checkbox of the event you want to record in the Local Log.
Click the Apply button
Factory Defaults
Caution: Performing a factory reset on the device will reset ALL user defined router values. You
will need to define these values again or restore them from a previously saved backup.
A factory reset sets the device back to the firmware's default values; therefore it will clear all the
router settings you have configured in the device. Examples of the settings that will be lost are
ISP information, security settings, and parental controls. Before performing a Factory reset we
suggest you Save your configuration settings. See Save & Import Configuration.
To perform a factory reset on the device:
From the home page click on the Advanced Setup tab. Click on the Factory Defaults submenu. The Factory Reset page is displayed:
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Click the checkbox next to the Router Values field.
Click the Apply button
Wait for the device to reboot.
You will now be able to log in to the device using the default user name and password.
QoS
QoS stands for Quality of Service. VoIP traffic, file downloads, gaming, streaming media and IM
sessions are all competing for your bandwidth. QoS prioritizes your network traffic so that the
traffic you identify as most important can pass first. However, because Vonage is committed to
providing you with the highest quality digital voice service, voice traffic is always given the highest
priority.
For example, let’s say your child is busy on the computer downloading their favorite music videos.
You receive a phone call. The QoS feature of the V-Portal will automatically prioritize the voice
traffic so that your phone call has the highest possible audio quality and the music video
download continues without interruption.
The QoS page has two tabs Novice and Power User. On the Novice tab, we’ve simplified the
options. You can set the priority for the services you use most. You can choose the priority for the
following pre-defined services:
• Downloading Files & Web Browsing
• Email
• Streaming Media
• VPN
The Power User tab gives you the ability to “fine tune” your QoS settings. It allows you to set
priorities based on IP address or port range. The Power User tab assumes some knowledge of
networking, QoS, or in some cases information from other applications.
To access the QoS page on your V-Portal:
From the home page click on the Advanced Setup tab. Click on the QoS sub-menu. The QoS
page is displayed.
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Novice Tab:
By default, all of the applications have a priority of Medium. If you would like to change the
priority of an application:
1. Click on the checkbox labeled Enable QoS Priorities
2. Using the Priority scale, select a priority level for the application.
3. Click the Apply button.
For example, let’s say you are working from home and you want your VPN connection to have
the highest priority. Click on the Enable QoS Priorities checkbox, set the Priority scale
associated with VPN to high and click the Apply button.
IMPORTANT NOTE: These priorities are always secondary to voice traffic.
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Power User Tab
As previously mentioned, the Power User tab assumes some knowledge of networking, QoS or in
some cases information from other applications. For example, your gaming documentation may
provide information on which ports to prioritize.
The Power User tab has two sections: Upstream Bandwidth and Priority Rules List.
Upstream Bandwidth
In the Upstream Bandwidth section there are two choices for your Upstream Bandwidth setting,
Auto or Manual.
The Auto setting of the Upstream Bandwidth parameter will set your upstream bandwidth to the
most efficient bandwidth for all network traffic. Vonage recommends that the Upstream
Bandwidth setting remain in Auto mode.
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The Manual setting allows you to specify the maximum upstream bandwidth. You should only
change the Upstream Bandwidth parameter to Manual and select a value from the drop down
list if:
1. you are having a problem with far end voice quality and
2. you know what your upstream link bandwidth is provided by your ISP.
For example, there may be times where the Measured Upstream Bandwidth reported is not
correct. Let’s say you know your upload speed (upstream bandwidth) is 768Kbps. However, the
Measured Upstream Bandwidth reported is 653Kbps. This may be a result of temporary network
congestion or other issues. In this scenario if you are also having a problem with far end voice
quality you can select Manual and select a specific value.
To manually set the maximum upstream bandwidth:
1. Select Manual mode from Upstream Bandwidth drop down list. The Measured
Upstream Bandwidth value is for informational purposes only and can not be edited.
2. Once Manual is selected, the Upstream Bandwidth drop down list will appear.
Choose a value (in Kbps) for the Upstream Bandwidth from the drop down list. We
recommend choosing a value closest to your ISP’s advertised bandwidth.
3. Click the Apply button.
Priority Rules List
By default, there are no priority rules defined.
To define a priority rule:
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1. Click on the Add Rule button in the Priority Rules List section. The Add Priority Rule
screen will appear.
2. Enter a name for the rule in the Name field. Note that rule names are case sensitive; for
example “Rule-1” and “RULE-1” will refer to two different rules.
3. You can choose to define your rule using a source (LAN) IP address range or port range,
or destination (WAN) IP address range or port range.
Enter the appropriate information in the following fields:
ƒ Source IP Address Range
or
ƒ Source Port Range
or
ƒ Destination IP Address Range
or
ƒ Destination Port Range
4 . Click the Save button.
NOTE: When defining a priority rule you can specify only one of the four given options. You can
specify Source IP Address Range or Source Port Range or Destination IP Address
Range or Destination Port Range.
If you make a mistake and want to start over again, click the Clear button. And if you change
your mind and don’t want to enter a rule at all, click the Cancel button.
Once the rule(s) have been added they will appear in the Priority Rules List table. In the
example below, a single rule has been added and defined using Source Port Range.
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Now that we have added a rule, we need to select a priority for that rule and enable it. By default,
all rules are added with a priority of low. In our example below, we have set a priority of High for
our rule by choosing it from the drop down list. To enable the rule, select the Enable box
associated with the rule.
If you have more than one rule defined, you should enable only those rules you want to apply to
your current network traffic. Remember, by default, voice traffic will always be given priority.
Once your rules are defined, the final step is to enable QoS. To enable QoS:
1. Click the Enable QoS Priorities checkbox (located at the top of the screen)
2. Click the Apply button.
Once rules are defined you can edit and delete them.
To edit a priority rule:
1. Highlight the rule you want to edit in the Priority Rules List.
2. Click the Edit button. The Edit Priority Rule screen will be displayed.
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To delete a priority rule:
1. Highlight the rule you want to delete in the Priority Rules List.
2. Click the Delete button.
Help
In addition to the context sensitive help available throughout the Web UI, there is also a section
dedicated to help.
The Help section of the Web UI has four sub-menus.
The three sub-menu entries are:
• Glossary
• FAQ
• Tips and Troubleshooting
• Contact Information
Glossary
The Glossary contains explanations for terms used throughout the Web UI that you may not be
familiar with. It is arranged alphabetically and contains a quick index up front to aid in finding
terms quickly.
FAQ
The FAQ section contains all of the questions located throughout the Web UI in one place. The
questions are arranged by topic.
Tips and Troubleshooting
The Tips and Troubleshooting section contains helpful information on using and resolving
problems with your V-Portal. More information can be found at
www.vonage.com/help.php?keyword=VPortal_Tips.
Contact Information
The Contact Information section provides information on how to reach Vonage’s Customer Care
Team. In addition is gives you a link to quickly access your Vonage Account and the Online User
Manual for the V-Portal.
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Status Page
The Status Page contains information about your V-Portal and its configuration. This information
may be useful when troubleshooting problems with your V-Portal. If you call Vonage Customer
Support you may be asked to provide some of this information. The Status Page also provides a
link so you can access to the Diagnostics Page and the LCD Message History Page.
The Status Page is divided into 4 sections:
Section 1 contains a brief description of the device.
Section 2 contains the following information about your V-Portal:
Hardware Version: Displays the current hardware version of your
V-Portal.
Software Version: Displays the current version of the software your V-Portal is
running.
Internet Status: Indicates whether or not you are connected to the Internet.
Possible values are Connected and Not Connected.
Ethernet Status: Indicates whether or not you have something connected to the
yellow Ethernet (LAN) port of the V-Portal. Possible values are Connected and
Not Connected.
Current Time: Displays the current time.
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Phone 1: Indicates whether or not the phone line is registered for use. A line is
registered for use when it has been setup and has a phone number associated
with it. Possible values are Enabled and Disabled.
Phone 2: Indicates whether or not the phone line is registered for use. A line is
registered for use when it has been setup and has a phone number associated
with it. Possible values are Enabled and Disabled.
Configuration Server: Indicates whether or not the device was able to
successfully connect to the Vonage Configuration Server. This information may
be useful to Vonage Customer Support team when troubleshooting a problem.
Parental Control: Indicates whether or not the parental controls are enabled on
the device.
Section 3 is the Internet Connection Status section. It contains information on your Internet
connection. The content displayed in this area will vary depending on the type of Internet
connection you are using.
If you have a DHCP Internet Connection, the following information is displayed:
IP Address: The IP address assigned to the V-Portal.
MAC Address: This is the MAC address of your V-Portal. If your MAC address is
cloned or spoofed, that address is shown here instead.
Subnet Mask: This is the Subnet mask assigned by your ISP.
Router IP Address: The default Gateway IP address.
Duration: Duration of the current lease given in days, hours and minutes.
Expires: The day, date and time that the current lease expires. A lease is how
long you have your current IP address before a new one is assigned.
DNS Servers: The IP addresses of the Domain Name Service (DNS) servers
used by your ISP.
If you have a Static IP Address Internet Connection, the following information is
displayed:
IP Address: The IP address assigned to the V-Portal.
MAC Address: This is the MAC address of your V-Portal. If your MAC address is
cloned or spoofed, that address is shown here instead.
Subnet Mask: This is the Subnet mask assigned by your ISP.
Router IP Address: The default Gateway IP address.
DNS Servers: The IP addresses of the Domain Name Service (DNS) servers
used by your ISP.
If you have a PPPoE Internet Connection, the following information is displayed:
IP Address: The IP address assigned to the V-Portal.
MAC Address: This is the MAC address of your V-Portal. If your MAC address is
cloned or spoofed, that address is shown here instead.
Subnet Mask: This is the Subnet mask assigned by your ISP.
Router IP Address: The default Gateway IP address.
DNS Servers: The IP addresses of the Domain Name Service (DNS) servers
used by your ISP.
Section 4 displays information if you have your V-Portal configured to be a DHCP Server and
there is a device plugged into the Ethernet (LAN) port. If your V-Portal is not configured to be a
DHCP server or there is no device plugged into the Ethernet (LAN) port then details on the DHCP
clients will not be displayed.
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Diagnostics Page
To access the Diagnostics Page, click on the Diagnostics sub-menu on the Status Page.
The Diagnostics Page will be displayed:
The Diagnostics page provides access to four utilities:
• Ping
•
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•
•
Traceroute
V-Support
GR-909 Test
Most users will not need to use these utilities unless asked to do so by a member of the Vonage
Customer Support team. The results of these tests should be interpreted by users who have
sufficient networking knowledge or a member of the Vonage Customer Support team.
Ping
Ping stands for Packet Internet Groper. Ping is a utility that is used to determine if a particular IP
address is present on line and accessible. It works by sending a packet to the IP address in
question and waiting for a reply.
A Ping test is useful in troubleshooting network problems. It not only determines whether your
computer can communicate with a remote device, but also provides indicators of the general
speed or reliability of the network connection.
The V-Portal allows you to test your Local Area Network (LAN) connection using the Ping
command.
To perform a Ping test:
Log in to the Web UI. From the home page click on the Status button and then choose the
Diagnostics sub-menu. Select Ping from the Utility field drop down list. The following screen will
be displayed:
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•
•
•
•
•
Enter the IP address you want to ping in the Target field.
Specify the size of the packet, in bytes, you want to send in the Ping Size field.
Specify the number of times you want to send a packet to the remote device in the
Number of Pings field.
Specify the time (in milliseconds) you want to wait between sending pings to the remote
device in the Ping Interval field.
Click on the Start Test button.
The results of the test will be displayed in the Results box. You can stop the test at any time by
clicking on the Abort Test button. You can clear the results box by clicking on the Clear Test
button.
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Traceroute
A Traceroute test, as the name implies, is a utility used to trace the route a packet takes from
your computer, across the Internet, to its specified destination.
To perform a Traceroute test:
Log in to the Web UI. From the home page click on the Status button and then choose the
Diagnostics sub-menu. Select Traceroute from the Utility field drop down list. The following
screen will be displayed:
•
•
•
•
•
•
Enter the destination you want to reach in the Target field. You can either specify an IP
address or a domain name such as www.vonage.com.
Enter the maximum number of hops the packet you are sending can take in the Max
Hops field.
Specify the size of the packet you want to send in the Data Size field. This is specified in
bytes.
Specify the port on your computer that you want to send the packet from in the Base
Port field.
Specify whether or not you want the Host name to be resolved to an IP address using the
Resolve Host drop-down field. If you do not want to resolve the address select Off.
Click on the Start Test button.
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The results of the test will be displayed in the Results box. You can clear the results box by
clicking on the Clear Test button.
V-Support
V-Support is a suite of diagnostic tests that provide additional information that is useful when
troubleshooting a problem. There is no need to run these tests unless requested by a Vonage
Customer Service agent.
The Bandwidth Test determines the current upstream bandwidth of your Internet connection.
When this option is selected, a bandwidth test is initiated and the upstream bandwidth results are
displayed in Kbps (kilobits per second). The test will take approximately 30 seconds to complete.
The Connection Test is used when a Customer Service agent asks you to test your network
connectivity. When this option is selected, tests are run that provide the agent with vital
information that can help analyze the problem. When testing is completed messages are
displayed indicating whether the test was successful or not. If the Connection Test fails, then the
test results may not be successfully received by Vonage.
The Quality Test helps you determine the quality of your network with a series of tests. When
this option is selected, tests are run that determine the quality of your network at that time. A
Vonage Customer Service agent might ask you to test your network quality if you experience
voice quality problems. The results provide the agent with vital information that can help analyze
the problem.
The final tool in the V-Support suite is the Send Stats option. If you’re having trouble a Vonage
Customer Service agent may ask you to send call statistics to Vonage. When this option is
selected, pertinent diagnostic test results and statistics on recent calls are automatically sent to
Vonage for analysis.
To perform a test from the V-Support suite of tests:
IMPORTANT NOTE: The features in the V-Support test suite should only be used when
requested by a Vonage Customer Service agent.
Log in to the Web UI. From the home page click on the Status button and then choose the
Diagnostics sub-menu. Select V-Support from the Utility field drop down list. The following
screen will be displayed:
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•
•
Select the test(s) to be performed by marking the corresponding checkbox.
Click on the Start Test button.
The results of the test will be displayed in the Results box. You can clear the results box and test
selections you entered by clicking on the Clear Test button.
GR-909 Test
The GR-909 Test is a suite of hardware tests that can be executed to determine if there are
problems related to your physical phone line. There is no need to run any of these tests unless
requested by a Vonage Customer Service agent.
The Hazardous Potential test is used to determine if hazardous AC or DC voltage is present on
the phone port.
The Foreign Electro Motive Force test detects additional external voltage on the phone port of
the V-Portal. For example, if the phone port of the V-Portal was connected to a live PSTN line,
this would be detected with this test.
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The Resistive Faults Test is used to determine if there is a short in your phone line. This may be
caused by a problem with your home wiring or a faulty phone.
The Receiver-Off-Hook Test, as the name implies, tests to see if there are one or more phones
off the hook.
And finally the Ringers Test, is used to determine if there are too many phones connected to the
phone port.
To perform a test from the GR-909 suite of tests:
IMPORTANT NOTE: The features in the GR-909 test suite should only be used when requested
by a Vonage Customer Service agent.
Log in to the Web UI. From the home page click on the Status button and then choose the
Diagnostics sub-menu. Select GR-909 Test from the Utility field drop down list. The following
screen will be displayed:
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•
•
Select the test(s) to be performed by marking the corresponding checkbox.
Click on the Start Test button.
The results of the test will be displayed in the Results box. You can clear the results box by
clicking on the Clear Test button.
There is one additional tool provided on the Diagnostics page. This tool is only for users who are
using a DHCP connection to the Internet. If you suddenly lose your connection to the Internet,
you can try releasing the IP address your V-Portal is currently using and getting a new IP
address.
Note: If you are not using DHCP as your Internet connection type, this tool will not be displayed.
Log in to the Web UI. From the home page click on the Status button and then choose the
Diagnostics sub-menu. Scroll to the bottom of the Diagnostics page.
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•
•
Click on the DHCP Release button to release the current IP address.
Click on the DHCP Renew button to get a new IP address.
LCD Message History Page
The LCD Message History is a list of the last 100 messages that were displayed on the LCD of
your V-Portal. This information may be useful to Vonage Customer Service agents if you need to
call them for help with a problem you are experiencing.
A sample of the LCD Message History page appears below. You will notice the timestamp
displayed in the initial messages after boot up will be “Jan 1, 12:00:00 am”. Once the V-Portal
connects to the Vonage network and gets the current information, it will show the proper date and
time.
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Vonage V-Portal Tips and Troubleshooting
Tips and answers to some frequently asked questions about the Vonage V-Portal are presented
here. Take a look. You might find an answer to a question you didn’t even know you wanted to
ask!
Is there some general advice for problem solving?
Absolutely! Many installation issues, such as no dial tone on your telephone or no Internet
connection on your computer, can be resolved by:
Resetting all of your networking equipment
1. Turn off your:
a. Computer, if you have one (Shut down properly; it is not necessary to disconnect
power to your computer.)
b. Vonage V-Portal (Unplug power cord from the back of the V-Portal.)
c. Router, if you have one (Unplug power cord from the back of the router.)
d. DSL or Cable Modem (Unplug power cord from the back of the modem.)
2. Wait at least 30 seconds before turning them back on.
3. In the meantime, check that all the network cables are firmly snapped into the ports on all
the devices in your network (computer, V-Portal, router, and modem).
4. Turn your equipment back on in this order:
a. DSL or Cable Modem (Plug the modem’s power cord snugly back into the back
of the modem. Before you continue, be sure to allow enough time for your
modem to complete its start-up process. Most modems have a light that should
be lit solid when start-up is complete.)
b. Vonage V-Portal (Plug the V-Portal’s power cord snugly back into the back of the
V-Portal. After a few seconds the light of the Liquid Crystal Display (LCD) on the
V-Portal will turn on, and after an additional 10 seconds you will see a message
that says “Powering up” followed by other messages that walk you through the
power-up process. Wait until you see the “Ready to make calls.” message
displayed.)
c. Router, if you have one (Plug the router’s power cord snugly back into the back
of the router. Before you continue, be sure to allow enough time for your router to
complete its start-up process.)
d. Computer, if you have one (Turn on your computer. Open your Web browser and
check your Internet connection by visiting any website, such as
www.vonage.com.)
Disconnecting any USB cables from your cable or DSL modem.
Make sure you disconnect any USB cables from your cable or DSL modem, if any are
present. After disconnecting the USB cable, unplug the power cord from the back of your
modem and then plug it back in.
Using PPPoE
Many DSL service providers require that you use something called “PPPoE.” If you have DSL
and are required to use a User name and Password to access the Internet, then your ISP
uses a PPPoE type Internet connection. If yours does, you’ll have to set up PPPoE from the
Web UI of the V-Portal. If you are uncertain, contact your ISP to determine which type of
Internet connection you have.
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Using Static IP Addresses
Although not commonly used, Static IP addresses are sometimes used by cable ISPs. When
you set up your Internet connection for the first time, your ISP may have given you a specific
IP address to enter. If this is the case, then your ISP uses Static IP addresses. If yours does,
you’ll have to set up “Static IP” as your Internet connection type, from the Web UI of the VPortal. If you are uncertain, contact your ISP to determine which type of Internet connection
you have.
I’ve tried resetting my equipment but I’m still not getting a dial tone. What can I do?
First, look for the Phone Port 1 icon displayed on the V-Portal LCD. If the icon displays, be sure
your phone cord is firmly plugged in to the green Phone Port 1 on the rear panel of the Vonage VPortal, and that it is disconnected from the wall jack that traditional phone service uses. Then
listen again for a dial tone.
Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord
recommendations, see What kind of telephone cord should I use in the phone ports of the VPortal?.
If the icon does not display, look for an error message displayed on the LCD and follow the
advice for the error message listed in the Vonage V-Portal LCD Error Messages article.
Why isn’t the LCD backlight on my V-Portal lit?
Check that the AC power adapter is securely plugged into a working electrical outlet and into the
power port on the back of the V-Portal. Also, make sure you haven’t previously turned the
“Normal” or “Voicemail” LCD brightness setting to “Off” (Click the Select> button on the V-Portal
to get to the main LCD menu then select Settings > Brightness > Normal or Voicemail on your
V-Portal).
I can’t send or receive data on my computer that’s connected to my V-Portal. Help!
Either your Ethernet (LAN) connection or your Internet connection could be causing a problem.
displays on the V-Portal LCD.
First check to see whether or not the Ethernet (LAN) icon
o If the Ethernet icon appears, the Ethernet cable is properly connected between your VPortal and your computer.
o If the Ethernet icon does not appear, check that the Ethernet cable is snugly connected to
the yellow Ethernet port on the back of the V-Portal and the computer.
If the Ethernet cable is properly connected and the problem still occurs, check to see if you’re
getting a dial tone.
o If you don’t have a dial tone, look for an error message displayed on the LCD and follow
the advice for the error message listed in the Vonage V-Portal LCD Error Messages
article.
o If you have a dial tone you might need to power cycle your computer or reconfigure the
network connections on your computer.
If the Ethernet Port (LAN) and Internet Port icons display on the V-Portal LCD and you are able to
make phone calls but you can’t use your computer to access the Internet, you may have the VPortal Parental Controls enabled. When Parental Controls are enabled, the Parental Controls
block all access to the Internet including instant messaging services, email, web browsing, etc. If
you don’t seem to be able to use any of your favorite Internet applications, like email or instant
messaging, open a web browser and access an external website like www.vonage.com. You will
get a message stating that your access is blocked by Parental Controls, followed by a login page.
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Log in using your Parental Controls user name and password (not the router user name and
password).
My high-speed Internet connection uses a USB port, not an Ethernet port. What should I
do?
You need to switch your high-speed Internet connection from USB to Ethernet to use Vonage
Internet Phone Service. If your computer does not have an Ethernet adapter, you can purchase
an Ethernet adapter or a USB to Ethernet Converter to connect your computer to the V-Portal,
and ultimately the Internet.
What kind of telephone cord should I use in the phone ports of the V-Portal?
Use a standard two-wire telephone cord to connect your single-line phone to your V-Portal. If
you’ve activated both Vonage phone lines on your VPortal, simply use a standard two-wire telephone cord
with each single-line phone, one for Phone Port 1 and
one for Phone Port 2. You can tell it’s a two-wire
telephone cord by looking at the plug – you’ll see two
copper wires in the middle of the plug as shown here.
Alternatively, if you are using home wiring and have
activated one line of Vonage service, use a standard
two-wire telephone cord to connect your V-Portal Phone
Port 1 to your wall jack and your phones to your wall
jacks throughout your house.
If you are using a two-line phone and you’ve activated both Vonage phone lines on your V-Portal,
use a single standard four-wire telephone cord to connect your two-line phone to Phone Port 1 of
your V-Portal. The plug on a four-wire
telephone cord has four copper wires in the
middle of the plug as shown here.
Alternatively, if you are using home wiring
and have activated two lines of Vonage
service, use a standard four-wire telephone
cord to connect to connect your V-Portal
Phone Port 1 to your wall jack and your
phones to your wall jacks throughout your
house.
If you would like to use your V-Portal with
the existing telephone wiring in your home,
you’ll need to determine how your house is
wired. Home Wiring provides do-it-yourself advice on distributing Vonage service to all of your
phone jacks. Consult a professional electrician or telephone technician if you want a professional
to adjust your home wiring. For your convenience, Vonage offers professional installation service
in many geographic areas. See Professional Installation Basics for more information.
Can I use a FAX machine with my V-Portal?
Certainly. Plug your FAX machine into an active green phone port on the back of your V-Portal.
Use Phone Port 1 if you signed up for one line of Vonage service and either Phone Port 1 or
Phone Port 2 if you signed up for two lines of Vonage service.
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Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone
cord recommendations, see What kind of telephone cord should I use in the phone ports
of the V-Portal?
What is included with the V-Portal’s built-in router?
The V-Portal supports a firewall, port triggers, advanced ALGs for protocols such as RSVP,
POP3, SNMP, and streaming media. No separate routers are needed. To connect more than one
computer or other Ethernet device, an Ethernet hub, switch or router is required.
Can I restrict my children’s access to certain websites using the V-Portal?
The V-Portal’s Web-based Configuration and Status User Interface (“Web UI”) provides parental
controls that allow you to limit your children’s access to websites on the Internet. Login to the VPortal’s Web UI from a computer connected to your V-Portal through the yellow Ethernet port,
either directly or as part of your LAN. Enter V-Configure.com into the address bar of a web
browser and navigate to the Parental Controls page (from the Home Page click Advanced Setup
> Parental Controls). The right side of the Parental Controls page provides directions for
restricting website access.
Can I set up a Local Area Network with the V-Portal?
Yes, you can connect many types of devices to the V-Portal, not just a computer. Connect a
router, a switch, or a hub to the yellow Ethernet port of your V-Portal.
You can even monitor unauthorized attempts to access your LAN. The V-Portal keeps track of all
unauthorized access attempts in its local log. To view the local log, login to the V-Portal’s Webbased Configuration and Status User Interface (“Web UI”) from a computer connected to your VPortal through the yellow Ethernet port, either directly or as part of your LAN. from the V-Portal
Web UI by logging in from Enter V-Configure.com into the address bar of a web browser,
navigate to the Advanced Setup page (from the Home Page click Advanced Setup) and click
Firewall Logs.
For your convenience, the V-Portal allows you to set up email alerts of unauthorized LAN access
attempts. Easy to follow directions are provided on the Firewall Logs page.
Can I play online games through my V-Portal?
Whether you want to play your favorite interactive games on your computer or on your game box,
you can use your V-Portal to connect to the Internet for online gaming.
Connect any of the popular gaming consoles, such as Playstation®, Xbox® or Nintendo®, directly
to the yellow Ethernet port of your V-Portal. You can also play interactive games on any computer
connected to your V-Portal through the yellow Ethernet port, either directly or as part of your LAN.
By default, the V-Portal blocks all unsolicited messages to the computer or LAN as a standard
security measure. For online games that require some unsolicited messages to be transmitted
through the V-Portal, you can specify ports and IP addresses on which to allow these messages.
Login to the V-Portal’s Web-based Configuration and Status User Interface (“Web UI”) from a
computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of
your LAN. Enter V-Configure.com into the address bar of a web browser and navigate to the
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Advanced Setup page (from the Home Page click Advanced Setup). Specify ports and IP
addresses on the Port Settings page which displays.
How can I operate a Virtual Private Network (VPN) application behind the V-Portal?
The V-Portal supports pass-through for IPSec and PPTP, the most common VPN protocols.
Login to the V-Portal’s Web-based Configuration and Status User Interface (“Web UI”) from a
computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of
your LAN. Enter V-Configure.com into the address bar of a web browser, navigate to the Network
Options page (from the Home Page click Advanced Setup > Network Options) and enable or
disable the options.
I touched my V-Portal and the LCD display went blank. What happened?
In extremely rare cases, the LCD display may go blank when you touch the V-Portal. If this
happens, simply unplug the power cord from the back of the V-Portal. After about 30 seconds,
plug it back in again. The V-Portal will reset and the LCD display will function properly again.
What’s a factory reset of the V-Portal and how can I perform one?
A factory reset clears all the user defined router settings you have configured in the V-Portal,
such as ISP information, PPPoE, security settings, and parental controls, and sets them back to
the default values as they originally came from the factory. Once you perform a factory reset
you’ll need to redefine these settings or restore them from a previously saved backup copy. A
factory reset can be performed by pressing the Reset button on the back of the V-Portal or
through the V-Portal’s Web UI.
To perform a factory reset using the Reset button, press the Reset button and hold it in for at
least 30 seconds. The Reset button is circled in red on the rear of the V-Portal and is labeled
RESET.
To perform a factory reset using the V-Portal’s Web UI, login to the V-Portal’s Web UI from a
computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of
your LAN. Enter V-Configure.com into the address bar of a web browser and navigate to the
Factory Defaults page (from the Home Page click Advanced Setup > Factory Defaults Check the
“Non-provisioned Values” checkbox and click Apply). If you’d like more detailed information, the
“Vonage V-Portal Web User Interface” section provides complete information and displays the
Factory Defaults page for your reference.
Before performing a Factory reset we suggest you Save your configuration settings.
What can I do if I have questions or problems not covered here?
Contact Vonage at 1-VONAGE-HELP (1-866-243-4357).
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Vonage V-Portal Menu Map
The V-Portal LCD menu allows you to control many settings affecting the functionality of the VPortal, settings such as the display language and brightness. Use the LCD menu to view your
calls logs for incoming, outgoing and missed calls. You can even discover network and device
information such as IP Address or MAC Address which may come in handy if you contact a
Vonage representative with questions and they need this information to assist you. And, all you
technology buffs will be pleased… you can even run diagnostic tests from the LCD menu.
This Menu Map gives you a “birds eye view” of the functionality provided by the V-Portal LCD
menu.
The main menu is organized into six major categories:
LCD Main Menu
Call Logs
Easy Dialing
Status
System
Settings
Help
The functionality of each category is depicted below.
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Phone Line 1
Phone Line 2
The Phone Line selection menu allows you to choose the line to
which this feature will apply. It will only be displayed if you’ve activated
two phone lines on your V-Portal.
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Firmware Version
x.x.x_x.x.x
Device Info
MAC Address
XXXXXXXXXXXX
IP Address
XXX.XXX.XXX.XXX
Subnet Mask
XXX.XXX.XXX.XXX
Internet Port
Default Router
XXX.XXX.XXX.XXX
DNS Server 1
XXX.XXX.XXX.XXX
DNS Server 2
XXX.XXX.XXX.XXX
Network Info
IP Address
XXX.XXX.XXX.XXX
System
Subnet Mask
XXX.XXX.XXX.XXX
Ethernet Port
Default Router
XXX.XXX.XXX.XXX
DNS Server 1
XXX.XXX.XXX.XXX
DNS Server 2
XXX.XXX.XXX.XXX
Diagnostics
Test Bandwidth
Test running
Please wait
Estimated B/W
xxxxxx kbps xxxx
Test Connection
Test running
Please wait
Connectivity is
good
Test Quality
Test running
Please wait
Network quality
is good
Test Phone Ports
Run Test?
Test running
Please wait
Send Stats
Diagnostics data
sent okay
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Section 11 which explains limitations on Warranty, Remedy and Liability.
Test Phone Ports
Test passed
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Off
Low
Normal
Medium
High
Brightness
Off
Low
Voicemail
Medium
High
English
Settings
Language
Francais
Espanol
Contrast
Use / key
-------- --------
Volume
Use / key
-------- --------
Restore Defaults
Reset?
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Vonage V-Portal Glossary
The Glossary contains explanations for terms used throughout the Web UI that you may not be
familiar with. It is arranged alphabetically and contains a quick index up front to aid in finding
terms quickly.
Term
Definition
ActiveX
Control
A simple computer program that runs within your Internet browser. It is used to add
functionality to HTML web pages. An example of this functionality is animation.
Broadband
Broadband comes from the words "broad bandwidth" and is used to describe a
high-capacity, two-way link between an end user and the Internet. Transfer rates
are faster than standard dial-up. Examples of broadband include DSL and cable
Internet.
Cookies
Cookies refer to HTTP cookies. HTTP cookies are packages of text sent by a web
site to the Internet browser on your computer each time you access the web site.
They are used for authenticating, tracking, and maintaining specific information
about you such as site preferences and online purchase history.
CPE
Customer Premises Equipment refers to telephones, modems (DSL and Cable),
PCs and other equipment located at the customer’s physical location (e.g. your
home or office).
DDNS
Dynamic Domain Name Service. DDNS allows users to address any web site or
FTP server by a public name (i.e. www.vonage.com) and avoid the need to use the
IP address. It maps Internet domain names to dynamic IP addresses.
DHCP
Dynamic Host Configuration Protocol. A protocol that lets one device, known as
the DHCP server, on a network dynamically assign temporary IP addresses to the
other devices on the network. These other devices are typically computers. This
eliminates the need to manually assign Static or permanent IP addresses.
DMZ
Demilitarized Zone. DMZ is a computer that is located between a trusted internal
network such as a secure LAN and an untrusted external network, such as the
public Internet. Typically, the DMZ removes the firewall protection and allows the
computer to have unrestricted access to the Internet. Removing the firewall
protection also allows the computer to be visible to and accessed by other devices
on the Internet.
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DNS
Domain Name Service. Similar to DDNS, DNS translates domain names to IP
addresses and IP addresses to domain names for machines with static IP
addresses.
Filter
Filters define which network devices can transmit and receive data to/from the
Internet. Filters can be used to block Internet traffic to specific network devices on
the LAN or to block a specific type of Internet traffic. IP addresses are used to
identify which devices are restricted.
Firewall
A firewall protects the resources of a private network from unauthorized access by
users from other networks. Firewalls also control what outside resources your
users have access to. Each network packet, traveling both to and from a device on
your network, is examined to determine whether or not to allow it to be forwarded
to its destination.
FQDN
Fully Qualified Domain Name. A FQDN is that portion of the URL (Uniform
Resource Locator) that fully identifies the node that an Internet request is
addressed to. For example, www.vonage.com is a Fully Qualified Domain Name.
www is the host, vonage is the second level domain name and .com is the toplevel domain name.
Gateway
A gateway is a network node (computer) that serves as an entrance to another
network. The gateway enables networks that use different protocols to exchange
information.
IP
H
H
Internet Protocol. IP is the protocol or method by which data is sent from one
computer to another on the Internet. IP Address The IP address is a unique
address that is used to identify and communicate with devices on a network. The
address is written as four sets of numbers separated by periods. An example of an
IP address is 192.168.15.1.
In very simple terms you can think of your IP address like your street address.
Every residence has a street address so the post office knows where to deliver
your mail. Every device on the Internet needs an IP address so the data for a
particular device can be delivered appropriately.
IPSec
IP Security. In simple terms, it is the security method used for protecting the data
sent over the Internet. It is often used to implement Virtual Private Networks
(VPN).
IPSec is a suite of protocols for securing IP communications. IPSec supports
secure exchange of packets at the IP layer. Packets in the data stream are
authenticated and encrypted.
ISP
Internet Service Provider. An ISP is a company that provides you access to the
Internet and other related services.
A computer program written in the Java programming language that runs within
another program. For example, Java Applets can run within your web browser.
Java Applet
When used in this context, Java Applets are used to provide interactive features
that cannot be provided by HTML.
Keep Alive
The Keep Alive is a timer that the Vonage device uses to interact with your ISP to
keep the Internet connection alive.
LAN
Local Area Network. A LAN is a group of computers and related devices that share
a common communications line or wireless link. The connected devices are
typically within a small geographic area such as office building or a home. A LAN is
what makes it possible for your V-Portal, computer and perhaps other devices to
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share your Internet connection.
Lease Time
The amount of time that a network user/client will be allowed to remain connected
to the router using their current IP Address.
MAC
address
In a network, the MAC address is a unique number that identifies a specific
hardware interface. It is a 12-digit hexadecimal number.
Modem
A piece of network equipment that you use to gain access to the Internet – typically
either DSL through your phone line or Cable service.
Multicast
Multicast is the communication of information to a group of destinations
simultaneously. Multicast communication is between a single sender and multiple
receivers on a network.
Ping
Packet Internet Groper. Ping is a utility that is used to determine if a particular IP
address is present on line and accessible. It works by sending a packet to the IP
address in question and waiting for a reply.
Popup
Window
A pop up window is a term used for a secondary window that appears (“pops up”)
in your web browser. They are usually generated using Javascript and are often
used as a form of online advertising.
A port is an interface or connection. There are two types of ports - physical and
logical. Physical ports allow you to connect network devices. For example, your VPortal has 4 ports on it. One Ethernet port, an Internet port where you can connect
a modem and 2 phone ports where you can connect your telephones or fax
machine.
Port
In TCP/IP networks, ports are logical connections. Every IP address is divided into
ports. This allows one IP address to be used by multiple programs to send and
receive data at the same time. Logical ports are assigned numbers that identify the
type of port it is. For example, port 80 is used for HTTP traffic and port 110 is used
for email.
PPPoE
Point to Point Protocol over Ethernet. PPPoE is a protocol for connecting users on
an Ethernet LAN to the Internet through a DSL broadband connection. In addition
to data transport, the DSL connection provides authentication through the use of a
user name and password that you or your ISP has selected. Your V-Portal (or your
current home networking equipment) stores this information and sends to your
ISP. Your ISP then checks this information and lets you connect to the Internet
through them.
PPTP
Point to Point Tunneling Protocol. PPTP is used to extend VPNs (Virtual Private
Networks). A VPN is a private network of computers that uses the Internet to
connect some nodes. PPTP allows companies to extend their VPNs by using
private “tunnels” over the Internet. PPTP is used to ensure that messages are
secure when they are transmitted through the tunnels from one VPN to another.
Protocol
A set of rules that, when followed, allows two devices to communicate.
Proxy
A computer that acts as a bridge between two other computers that use different
standards, formats, or protocols.
Router
A network device that lets you connect more than one piece of equipment (like
computers) to your DSL or cable modem to share one Internet connection. Some
ISPs supply combination modem/routers.
SMTP
Simple Mail Transfer Protocol. SMTP is a protocol used for sending and receiving
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email on a TCP/IP network.
Spoofing
In general, spoofing is a term used in networking to describe the ways in which
software and hardware can be fooled. An example of this would be spoofing a
MAC address. Spoofing a MAC address will alter the header of a packet to make it
appear as if a message was sent from an authorized computer.
Subnet
Mask
A subnet mask is used determine whether traffic generated by network devices will
be directed internally within the LAN or externally over the Internet connection
based upon the ultimate destination address (i.e. IP address) of that traffic.
Syslog
Syslog is a standard for logging messages in an IP network. The term is often
used to refer to the protocol for logging the messages as well as the file containing
the messages. Syslog is typically used for computer system management and
security auditing.
TCP
Transmision Control Protocol. A protocol for transmitting data over a network, such
as the Internet, that requires the recipient of the data to acknowledge it has been
received.
Traceroute
Traceroute is a utility used to determine the route a packet has taken from your
computer, across the Internet, to its specified destination.
UDP
User Datagram Protocol. UDP enables programs on networked computers to send
short messages to one another.
UPnP
Universal Plug and Play. UPnP is a standard that enables devices to be plugged
into a network and automatically know about each other.
VPN
Virtual Private Network. A VPN is a private network used to communicate over the
public Internet. It is often used by companies to connect remote sites or users
together.
WAN
Wide Area Network. A WAN is a network that covers a relatively broad geographic
area.
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