Top Tech Tips - P.C. Richard & Son

Volume 3, Issue 12 Home Appliances Newsletter
December 2009
Samsung Electronics America
Samsung Tech Talk
Your source for service information
New Online Training Course
Inside this issue:
New Online Training Course
1
News from the
Zones
2
Top Repair Tips
4
Dishwasher Instal- 7
lation Tips
Quick Wash Cycle
Valve Sequence
8
Troubleshooting
12
Multi-Cycle Cooling
Problems
Correct Warranty
Billing Process
Can Lower Redo
14
Hot Parts News
15
Share Your KnowHow And Earn
Valuable Miles!
16
Not Authorized to
Repair Error Code
19
Use the Model
Code or BOM
Name to Order
French Door Refrigerator Parts
20
2009 Home Appli- 21
ance Training
Schedule
Samsung’s Christ- 22
mas Scramble
Jim Swift
Manager – RTSC
Over the past few months, Samsung has
made many changes to its service policies
and procedures. In addition, we have made
changes to our service website (GSPN). To
help you learn abut the changes, we have
developed an online training program
The “2009 Samsung Systems Training
Course” is designed to provide you with a
working understanding of the current Samsung Service systems. The course includes
service tracking, warranty processing, parts
research and parts ordering. In addition, we
have provided an explanation of the Ad-
vanced Service Tracking Ratio (ASTR),
which is how we measure the service
company’s responsiveness to the customer. This course is broken into four
modules covering specific topics plus a
certification exam. The course is useful for
technicians as well as administrative staff.
You can access the 2009 Samsung Systems Training Course, as well as all of
the other online training courses, at http://
my.plus1solutions.net/clientPortals/
samsung/
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
News From The Zones
RSE Agents
All Zones
Zone 1 (ME, VT, NH, MA, RI, CT, NJ, NY)
“Customer service is not a department…It’s an attitude.”
Aside from being service providers, we are also customers who sometimes encounter problems. We can
learn from our own personal experiences how to identify good service and put those practices to work in our
own business.
I recently had a complicated problem that needed to be
resolved – and believe me, I was not happy. I called
the company involved, ready to do battle, determined
that satisfaction would be mine.
my problem and the solution. They focused on the
things they could do, not what they couldn’t. They did
what they said they would do and followed up to ensure
that I was completely satisfied with the result.
Use your experience as a consumer to identify “Great
Service”. Apply those principles and practices to your
own business. Gain loyal customers with a great attitude.
Learn more about Great Service by taking the on-line
“Hospitality” course at: https://my.plus1solutions.net/
clientPortals/samsung/.
Zone 2 (PA, WV, VA, DE, MD)
I was taken off guard when the voice on the phone said
“Good morning. Thank you for calling "Whatchamacallits". My name is Heather. How can I brighten your
day?”
My first thought was “what an unusual greeting”, but at
the same time I couldn’t help but smile. Here is a person with an upfront offer to brighten my day. Heather
was very attentive and empathetic to my problem, then
asked if I could hold while she transferred me to Barbara who she was sure could help. Barbara apologized
for the inconvenience, reviewed the problem, offered a
solution, and explained what would be done and when
it would be done. Within the hour, I received an e-mail
from Barbara confirming what she had promised had
been done and a phone call from Heather to ensure
that my problem had been resolved to my complete
satisfaction.
What started out as a problem that could have gotten
ugly turned out to be a pleasant experience. I’ve become a loyal Whatchamacallit’s customer because of
Heather and Barbara’s attitude. They remained positive.
They focused on the solution, not the problem. They
were attentive and empathetic. They took ownership of
Page 2
What does an FE/ME look like? This crew is your typical FE/ME Company.
You may recognize the good looking gentleman to the
left as Jim Swift (Training Manager).
The technicians are from Consolidated Electronics out
of Raleigh, NC: Gary, Corey, Tommy, and Ricky– The
CEI Crew
To be like one of them, please contact your RSE for
more details. Openings are limited!
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
News From The Zones
News From The Zones
RSE Agents
RSE Agents
Continued
Continued
Zone 3 (NC, SC, GA)
Zone 6 (MN, WI,IA,IL,MO,AR, OK)
As we enter the holiday season, patience is at a premium.
Over the past few months, we’ve made changes to the
GSPN system. In a lot of cases, those changes have
led to some challenges in filing claims. We understand
your frustration and assure you that things ARE getting
better.
•
Remember to listen carefully to what the customer is telling you and repeat it back to them
to ensure you heard it correctly.
•
Let them know what you can do to assist them.
•
Explain in detail what you did on the unit to restore it back to factory specifications.
•
Above always WAYBE (we appreciate your
business) the customer; because without them,
we all will be out of work. I suggest leaving a
business card/magnet to help the customer
remember who repaired their unit.
Zone 4 (MI, OH, IN, KY)
We are proud to announce upcoming Appliance Training
for the North Central Zone in December:
Date
Location
Dec. 1
1st Source Servall Tremainsville Hall,
2439 Tremainsville Rd, Toledo, Oh
43613
Dec. 2
1st Source Servall, 6761 E 10 Mile Rd,
Center Line, MI 48015
Dec. 3
Comfort Inn, 4155 28th St SE, Grand
Rapids, MI 49512
Dec. 8
Clark Appliance, 8767 Boenhing Lane,
Indianapolis, IN 46219
Dec. 15
1st Source Servall, 4710 Beidler Rd, Willoughby, OH 44094
Dec. 17
1st Source Servall, 4710 Beidler Rd, Willoughby, OH 44094
Training runs from 8:30 AM to 2:30 PM. To register, email us at: training@sea.samsung.com.
Do it now. Space is limited
Page 3
As we work through these and similar issues, here’s
some advice. If you have a warranty issue, you can call
the Field Service Support line at 888.341.2561 for assistance, or, if you feel you need to speak to a warranty
associate directly, call Warranty at 800.849.2198 option
8. Calling the RSE may lead to delays, as we are often
on the road. Of course, if you feel an issue needs to be
escalated, you are always welcome to come to us and
we will do our best to assist you.
We have made a lot of progress in 2009, and as the year
comes to an end, we’d like to thank all of you for your
help and support over the past year, and wish you and
your families a safe and happy holiday season!
Zone 8 (AK, WA, MT, ND, SD, NE, WY, ID,
OR, UT, CO, KS, NM)
We welcome Jason Ryan aboard as our new Master
Engineer in the Denver, Colorado market. Jason comes
with a family history in appliance service. Along with this
father, he was a key business partner for us in San
Bernardino, CA. After recently relocating to the Denver
area, he renewed his partnership with Samsung. Jason
brings incredible enthusiasm and dedication to the
Samsung customer, dealer, and product. We look forward to our mutual future together in this market!
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Repair Tips
Tony Ippolito
Manager—HA Tech Support
Models: WF338AAW, WF337AAR WF337AAG, WF328AAW, WF448AAB, WF448AAW
Issue: Customers using “Flood-Stop Hoses” are getting an NF error code.
Cause: The design of flood-stop hoses allows the washer to fill because the detergent valves do not let water flow at full
pressure. When the Main valve opens to fill the washer, the device in the “Flood-Stop Hoses” will stop the flow of water
and the NF error code is the result.
Resolution: We do not recommend the use of the “Flood-Stop Hoses”.
Model: RFG299AARS/XAA,RFG299ABRS/XAA
Issue: This model has an LCD display with a temperature conversion function. The temperature display can be changed
to read Degrees Fahrenheit or Degrees Celsius
Resolution: To change the display from one to the other, press the Ice Type and Water buttons together for 8 seconds.
Right: RFG299AARS/XAA French Door Refrigerator
Page 4
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Repair Tips
Steve Polzin
HA Tech Support
Models: RFG295AABP/XAA,RFG295AAPN/XAA,RFG295AARS/XAA,RFG295AAWP/XAA,RFG297AABP
Issue: No Cool/No Compressor Operation
Troubleshooting: First confirm the fan motors are running.
Note: If any of the fans are running, the Main PCB is calling for cooling and the Inverter PCB should be receiving a signal to run the compressor.
To begin troubleshooting, follow these steps:
1. Access the inverter PCB located directly above the Main PCB on back of the unit, and then check the status of
the Red LED.
2. If there is no LED operation, check the fuse. If the fuse is good and 120VAC is present between the Red and
Grey wires, replace the Main PCB. See the diagram below.
3. If the LED is on or flashing, the main PCB is functioning normally and you can do all the remaining test procedures from the Inverter PCB. Identify the number of LED flashes to determine the error code.
Regardless of the number of flashes, follow these test steps:
1. Using the diagram below, check the resistance of the compressor windings. The resistance should be approximately 10 Ohms. Measure the resistance between: Blue – Purple, Blue – Black, and Purple – Black.
2. Check the Over Load Protect (OLP). It should be closed.
3. There should be 120VAC present between the Red – Grey wires.
If the LED flashes 1, 2, or 3 times, and all tests pass, replace the Inverter PCB.
If the LED flashes 4, 5, or 6 times, and all tests pass, suspect a failed compressor. Replace the Inverter PCB and compressor.
Page 5
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Repair Tips
Continued
Models: FTQ386LUUX/XAA,FTQ352IWUW/XAA,FTQ352IWUX,FTQ386LWUX/XAA,FTQ352IWUX/XAA,FTQ352IWB/
XAC,FTQ352IWW/XAC,FTQ352IWX/XAC,FTQ386LWX/XAC,FTQ353IWUB/XAA,FTQ353IWUW/XAA,FTQ353IWUX/
XAA
Issue: Hot Surface Indicator stays on.
Cause: Failed Burner Limiter or Surface Switch Contacts.
(Switch) L1 and L2 supply voltage for element operation, which is supplied through the element switch. If either one of
the contacts is shorted, the hot surface indicator will stay on.
(Limiter) When the glass cook top reaches approx. 200 F, the contacts between “1b” and “2b” are closed. When the
cook top temperature is below approximately 140F, the contacts between “1b” and “2b” should be open. If the contacts
are shorted, the hot surface indicator will stay on even when top is cool.
Diagnostics:
In the diagram below, the red rectangles highlight switch contacts and the red circles highlight the limiter contacts.
Dual and Triple Elements:
With the switch in the off position, confirm the contacts are open between P2 - 4 and P1 - 2.
Single Elements:
With the switch in the off position, confirm the contacts are open between L1 -H1 and L2-H2.
Page 6
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Tech Tips Installation Tips
Dishwasher
Continued
Paul Pieri
Trainer—RTSC
During the initial installation of a dishwasher or the reinstallation of a dishwasher after a repair, it is important to make sure
the drain hose exiting the rear of the machine is in the proper position.
This is an example of the incorrect way to run the drain hose. In this position, the hose will be crushed when you push the
washer back against the wall, causing water to flow improperly.
This is the correct way to route the drain hose to prevent pinching or kinking. The water will flow correctly.
Page 7
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Tech
Quick
Wash
Tips Cycle Valve Sequence
Continued
Louis Picchione
Assistant Manager—HA
The valves in Samsung washers are activated at certain intervals during the Quick Wash cycle. The following is verbal
and visual explanation of the water valve activation.
VERBAL
1. First, the Pre-Wash valve is activated for 40 seconds.
2. After approximately 4 minutes, the Main Hot Water valve is activated for 20 seconds total. First, the Main Hot is
activated for 3 seconds and then shuts off. After a short pause, it’s reactivated for 17 seconds.
3. After approximately 12 minutes, the Pre-Wash and Bleach valves are simultaneously activated for 45 seconds.
4. After approximately 8 minutes, the Bleach and Main Cold valves are simultaneously activated for 21 seconds
total. First, both valves are activated for 3 seconds, then shut off. After a short pause, they are reactivated for
18 seconds. At this juncture of the wash cycle, the Fabric Softener is dispensed.
5. After 21 seconds, the Bleach valve shuts off. The Main Cold remains on for an additional 24 seconds.
6. After approximately 4 minutes, the Bleach valve is activated once again for 20 seconds total. First, it is activated for 7 seconds and then shuts off. After a short pause, it’s reactivated for 13 seconds.
VISUAL
V #5
V #2
V #4
V #3
V #4 Main (C)
V #3 Bleach
V #1 Main (H)
V #2 Pre-Wash
V #1
WATER VALVE IDENTIFICATION
Valve #1 Main (Hot)
Valve #2 Pre-Wash
Valve #3 Bleach
Valve #4 Main (Cold)
Valve #5 Steam
Page 8
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Tech
Quick
Wash
Tips
Cycle Valve Sequence
Continued
Continued
Water and Liquid Flows Illustrated
Description
1) Pre-Wash Valve
Although the Pre-Wash cycle has not
been selected, this valve is usually activated first for 40 seconds.
2) Main Hot Water Valve
After approximately 4 minutes, the Main
Hot is activated for 20 seconds total. The
Main Hot is activated for 3 seconds and
then shuts off. After a short pause, it’s
reactivated for 17 seconds.
Page 9
Illustration
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Tech
Quick
Wash
Tips
Cycle Valve Sequence
Continued
Continued
Description
3) Pre-Wash and Bleach Valves
After approximately 12 minutes, the PreWash and Bleach valves are simultaneously activated for 45 seconds.
4) Bleach and Main Cold Valves
After approximately 8 minutes, the Bleach
and Main Cold valves are simultaneously
activated for 21 seconds total. Both valves
are activated for 3 seconds, and then both
valves shut off. After a short pause, they
reactivated for 18 seconds. At this juncture of the wash cycle, Fabric Softener is
dispensed.
5) Main Cold Water Valve
After 21 seconds, the Bleach valve shuts
off. The Main Cold remains on for an additional 24 seconds.
Page 10
Illustration
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Top Tech
Quick
Wash
Tips
Cycle Valve Sequence
Continued
Continued
Description
Illustration
6) Bleach Valve
After approximately 4 minutes, the Bleach
valve is activated once again for 20 seconds total. It is activated for 7 seconds
and then shuts off. After a short pause, it’s
reactivated for 13 seconds. This is the last
valve to be activated. The unit will enter
the spin cycle shortly.
Please Send Us Your comments!
Jim Foster
Editor
Something you’d like to see in the Samsung Tech Talk Newsletter? Is there a topic/issue we haven’t covered that you’d
like to see? LET US KNOW!
Please send your comments to:
training@sea.samsung.com
Answer to Xmas Scramble: high redo
Page 11
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Troubleshooting
Using technologyMulti-Cycle
to increaseCooling
first time fix
Problems
Jim Swift
Manager
– RTSC
Jim Swift
Manager—RTSC
Many Samsung refrigerators incorporate the Time Divided Multi-cycle (TDM) System to switch refrigerant flow. The TDM
design uses a stepper motor and a diverter valve to switch refrigerant flow. This improves temperature control and energy efficiency. Depending on temperature values, the refrigerant can be applied to the full loop or to the freezer section
only. Time Divided Multi-cycle (TDM) System refrigerant flows and circuit diagrams for various refrigerator models are
illustrated below.
RM25***
RFG, RF, & RSG
RSG257***
Possible failure symptoms:
•
If the TDM Valve sticks in the Full position, it is possible the Fresh Food section may get too cold.
•
If the TDM Valve sticks in the Freezer evaporator only mode, the fridge will not stay cool.
Page 12
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Troubleshooting Multi-Cycle Cooling Problems
Continued
Troubleshooting
No cooling in the
refrigerator,
Freezer working
normally:
Force on the fridge using the “Power Cool” option. Monitor the fridge evaporator temperature by measuring the voltage at the refrigerator defrost sensor. The temperature at the sensor should decrease, causing the voltage to increase. If the sensor
voltage is not changing, suspect that the main PCB is defective and not supplying
the signal to switch the diverter valve to the full position.
Fresh Food Too
Cold
Set the Refrigerator temperature to a value much higher than the actual refrigerator
compartment temperature. If necessary, defeat the refrigerator door switch, and
then hold the door open to raise the compartment temperature. Monitor the fridge
evaporator temperature by measuring the voltage at the refrigerator defrost sensor.
The temperature at the sensor should increase, causing the voltage to decrease. If
the sensor voltage is not changing, suspect that the main PCB is defective and not
supplying the signal to switch the diverter valve to the freezer only position.
Total No Cool
Possible damage to Step-Motor cap tubes or leak at joints.
Testing the Step-Motor 1.
With the power on, check for 13vdc at pin 1
(Red) of the Step-Motor Connector. If there is
no voltage, replace the Main PCB.
2.
Power off the fridge and remove the StepMotor connector from Main PCB. Check the
resistance of the coils. All 5 wires should have
resistance to each other. If any are open, go to
the Step-Motor connector in the machine compartment and repeat the test. If the wires and
connectors are good, replace the Step-Motor.
Thanks to Louis Picchione and Rich Robbins for their input into this article.
Page 13
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Correct
Warrantyto
Billing
Process
Can fix
Lower
Using
technology
increase
first
time
Redo
Jim Swift
Adam Vogel
Manager
– RTSC
Product Support
Unknowingly, servicers across the country are misfiling warranty bills, which leads to unnecessary redo. These misfiled
claims, which generally consist of labor and parts on separate bills, are against Samsung’s policy. For correct warranty
bill filing, please see the example below.
Here’s the example customer information:
Name – John Doe
Appliance – Refrigerator
Defect – Freezer temperature is too high
After reading the inquiry from the work order and taking into account your prior experience with this refrigerator, you decide to take a new main board with hopes of repairing the refrigerator the first time. After arriving, you install the part
accordingly, but to your surprise, the problem still persists. You now have two options, only ONE of which is correct.
Option A (Incorrect) – You return to your shop, close the call requesting your labor charge, and open another ticket
with the correct part on order. Once the part arrives, you then run the second call, install the correct part, and then submit another warranty bill recouping your parts expenses. This process requires two warranty bills and ultimately
leads to unnecessary redo.
OR
Option B (Correct) – You return to the shop, place the ticket into pending status (part ordered), and wait for the part to
arrive. Once the part arrives, you visit the customer’s home again and finalize the repair of the refrigerator. You then
submit a single warranty bill with both parts and labor, thus avoiding redo.
As you can see from the two options above, Option B is clearly the better option. This is especially true considering that
the higher your redo percentage, the fewer referrals you get. Please also keep in mind that this same process applies to
other, similar situations. For example, let’s say you ordered a part, but the part arrived DOA, and you have to get the
part replaced, and then make a second visit. The same process applies. In short, you must use the pending status in
GSPN for any call that requires two or more visits . Otherwise, you’re not optimizing the amount of referral work from
Samsung.
If you have any questions regarding this process, please don’t hesitate to call our warranty department.
Page 14
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Hot
Parts
News to increase first time fix
Using
technology
David Caldwell
Jim Swift
Senior
Manager, Parts Operations
Manager – RTSC
Parts Service Delay Issues
To receive a quick answer to your parts-related service delay issues, please select the appropriate pending reason in the
service ticket status screen. Input your PO number and part number ordered with a brief description of the problem in
comment field, and then click Save. This will alert the Parts Department to review the ticket and suggest corrective action.
GPCA Holiday Schedule
GPCA will be closed on Thursday and Friday, December 24 and 25 for Christmas. We will reopen under our normal
schedule on Monday, December 28. Additionally, we will close early on Thursday December 31 for New Years and will
resume normal operation on Monday, January 3. Please make sure to order your parts early in order to avoid a delay.
Page 15
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Share Your Know-How And Earn Valuable
Miles!
Jorge Tavora
Product Support Manager/Tech Support/Triage
Do you know how to troubleshoot a dryer with one hand tied behind your back? Fix a microwave oven in no time flat? In
other words, do you have a lot of technical know-how? Well, here’s your chance to strut your stuff, share your know-how
with your fellow techs, and earn valuable miles…Just by entering your know-how into GSPN.
Here’s how:
Step 1 - Go to GSPN.
Step 2 - Click Documents.
Step 3 – Select Service.
Step 4 – Click Engineer Knowhow.
Page 16
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Share Your Know-How And Earn Valuable Miles!
Continued
Step 5 – Click Add.
Step 6 – Create know-how (It’s just like adding a tip.).
A. Type the model code, and then click Search
B. Add the title (For example, Fixing Picture Washout ).
C. Type in your know-how.
D. If you have attachments such as pictures to add, click Add next to Attach, and then add the picture files.
Page 17
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Share Your Know-How And Earn Valuable Miles!
Continued
E. Click Agree.
F. Click Save. You’re done. Your know‐how will be graded and miles will be awarded the same as in the tips system. Samsung Electronics America
105 Challenger Road
Ridgefield Park, NJ 07660
The information in this bulletin is published for experienced repair technicians
only and is not intended for use by the public. It does not contain warnings to
advise non-technical individuals of possible dangers in attempting to service a
product. Only experienced professional technicians should repair products
Phone: 201-229-4251
powered by electricity. Any attempt to service or repair the product or products
dealt with in this information by anyone else could result in serious injury or
death. Information provided in this bulletin is subject to change or update without notice.
Page 18
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Not Authorized to Repair Error Code
Jet Nyamwange
Warranty Department.
Field Engineers and ASCs (Authorized Service Centers), when billing Warranty Claims, if you get the following error
message, AU001: Not Authorized Service Product (Partner), it means that the product you just repaired isn’t in the list of
the products that you are authorized to repair.
Note: The contract you signed to become an ASC for SEA (Samsung) documents the products that you are authorized
to repair. These products were already logged into your account on line.
How do you bypass this error code and get your Warranty Claim paid?
Do not repair a product that isn’t on your authorized list. Get approval from your RSE (Regional Service Engineer) first. If
you get approval before you start, you will not see the error code.
If you have already repaired a unit that is not on your List of Authorized Products, and your warranty claim is pending,
contact your RSE to get authorization. Request your RSE add the product to your List of Authorized Products.
Note: Your RSE will decide based on your qualifications.
How do you determine which products you are authorized to repair in GSPN?
To determine which products you are authorized to repair, follow these steps
1. Click Warranty /Parts.
2. Click Warranty Basic Info.
3. Select Authorized Products for ASC.
4. View your Authorized Products.
Page 19
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Use the Model Code or BOM Name to Order
French Door Refrigerator Parts
Tony Ippolito
Manager—HA Tech Support
Have you been ordering French Door refrigerator parts and receiving the wrong item, such as the wrong main board or
icemaker? You may be ordering incorrectly, using the Basic Model Number instead the of the required Model Code or
BOM Name.
To find the French Door refrigerator Model Code or BOM Name, first locate the labels attached to the refrigerator. The
outside label is located on the bottom left side of the refrigerator. The inside label is located in the left internal cavity of
the refrigerator.
On the outside label, the Model Code is the fourth item from the top, above the serial number. On the inside label, the
BOM Name is the fourth and last item on the label, below the compressor number. See the illustration below.
Use the Model Code or BOM Name only for all your parts ordering, Tech Support, and Warranty Claim processing needs.
Remember this simple rule: The correct Model Code or BOM Name ends with XAA.
Page 20
Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
2009 Home Appliance
Training Schedule
You can always obtain the most up to date training list by sending an email to training@sea.samsung.com.
The training for 2009/2010 will focus on new model Refrigerators, Laundry, Ranges, and Dishwashers. This includes
troubleshooting and repair procedures for the new Inverter compressor, the Induction range, Steam laundry products,
and common failures and best repair practices.
Date
City
12/1/2009
12/1/2009
12/2/2009
12/2/2009
12/3/2009
12/8/2009
12/8/2009
12/15/2009
12/17/2009
Willow Grove, PA
Toledo, OH
Carlstadt, NJ
Detroit, MI
Grand Rapids MI
Canton. MA
Indianapolis, IN
Dayton, OH
Cleveland OH
Local authorized service centers will receive an invitation by email automatically. Please keep your ASC profile up to
date so you can receive the most up to date training details. Be advised that we invite all ASCs within a 100 mile zip
code radius of the training location. You may be invited to more than one training city. More training dates will be added
in the next few weeks.
You can reserve your seat for training by emailing us at training@sea.samsung.com.
If you are willing to host up to 20 of your fellow local service professionals and have the floor space, we will consider providing training in your facility. Please contact training@sea.samsung.com for more information.
Additionally, Home Appliance training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/
samsung/.
We have recently added on-demand training for the AW series Refrigerators and the Induction range, which includes
circuit descriptions and troubleshooting information.
Page 21
Samsung Electronics America
SAMSUNG’S CHRISTMAS SCRAMBLE
Directions: Unscramble the words below and take the letters circle to answer the final question below.
1. STAONMNER
2. GNOGGE 3. AERWHT 4. LICECI 5. OUDLPHR Take the circled letters from above and unscramble them to solve the final question.
A reason why Samsung will leave coal in your stocking?
See page 11 of the newsletter for the answer. Page 22