SEON Explorer Troubleshooting guide

Maintenance and Troubleshooting Guide
700-0195 R004
*700-0195*
Contents
Maintenance Overview .............................................................................................................................. 5
DVR Status Check and Camera Alignment – 5 Minute Test ........................................................... 6
Adjusting the Date and Time ................................................................................................................ 9
Setting the Time and Date Manually ................................................................................................. 10
Setting the Time and Date using GPS .............................................................................................. 12
Changing Fan Filters ........................................................................................................................... 14
Checking the DVR condition & mounting ......................................................................................... 15
Connecting a Laptop to DVR via Ethernet Cable ............................................................................ 16
How to configure the DVR .................................................................................................................. 16
How to configure your computer for Windows XP users ................................................................ 17
How to configure your computer for Windows 7 users ................................................................... 18
Connecting the DVR to the Computer .............................................................................................. 21
Updating the DVR Firmware............................................................................................................... 24
Reformatting Hard Drives ................................................................................................................... 26
Removing the Hard Drive .................................................................................................................... 29
Replacing the Hard Drive .................................................................................................................... 30
Cleaning the Dome or Wedge Camera Window ............................................................................. 31
Cleaning the DVR front cover and cable cover ............................................................................... 31
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Troubleshooting Overview ...................................................................................................................... 33
DVR ........................................................................................................................................................ 34
Access Point ......................................................................................................................................... 36
Wireless Bridge..................................................................................................................................... 37
Smart Reach Lite - Wireless Bridge .................................................................................................. 38
Cables .................................................................................................................................................... 39
Cameras ................................................................................................................................................ 40
GPS ........................................................................................................................................................ 42
XELR-8 G Sensor................................................................................................................................. 43
Inertia G Sensor ................................................................................................................................... 44
TR-INR External Inertia/G Sensor ..................................................................................................... 46
TR-INR Programming and Use .......................................................................................................... 47
Smart-Link ............................................................................................................................................. 48
vMax View ............................................................................................................................................. 49
VML ........................................................................................................................................................ 50
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Maintenance Overview
All Seon products are designed for high reliability of operation. By establishing a regular preventative
maintenance program you can eliminate possible problems before they occur, protect your investment
and enhance the smooth operation of your camera system.
Within this manual you will find a number of different maintenance procedures. Some, such as “The 5
Minute Test” should be incorporated in your regular Preventative Maintenance schedule. Others, such
as “Cleaning the fan filters” should be done as frequently as your environmental conditions demand.
Some procedures may need to be done only at the request of Seon Service.
Suggested Maintenance Schedule
5 Minute Test – DVR Status & Camera Alignment
Check DVR Mounting
Changing the fan filters
Adjusting the date & time
Cleaning the DVR
Cleaning the cameras
Incorporate in Regular Preventative Maintenance
Incorporate in Regular Preventative Maintenance
Unpaved roads: Monthly, Paved Roads: 3 months
Every 6 months
Unpaved roads: Monthly, Paved Roads: 3 months
Unpaved roads: Monthly, Paved Roads: 3 months
Perform As Required (Consult Seon Service)
Firmware Updates
Reformatting the Hard Drive
May be required to add features/update the DVR
May be required to correct time marker errors
General
Removing and Seating Hard Drives
Connecting a Laptop to the DVR via Ethernet
For archiving and troubleshooting purposes
For downloading video and configuring the DVR
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DVR Status Check and Camera Alignment – 5 Minute Test
Use this test to confirm that the DVR is recording and that the camera views are correct.
Tools/Equipment
Portable video monitor and connecting cable to
DVR RCA Video Out connector
USB trackball or mouse.
Procedure
1. Plug-in the video cable from the portable monitor into the front of the DVR video out
RCA connector. Ensure the HDD is locked.
2. Plug-in the USB tracking ball or mouse.
3. Start the vehicle to trigger the DVRs power-on sequence. Allow the recorder to reach
record status (about 1 min at 30-sec power-on delay). When PWR LED and HDD activity
LED are flashing, unit is recording. LED flash frequency depends on recording
parameters.
TL-HD/TL/MX/MX-HD
HDD LED
PWR LED
DX-HD/DX12/TX8
HDD LED
PWR LED
4. While the DVR is recording, check the camera views for required coverage (field of
view). Report or adjust any misaligned cameras.
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Optional: For full feature DVRs, trigger any signal that may be wired into the DVR (I.e.
turn signals, brake lights, etc.
While recording, listen closely to the DVR itself. There should be no clicking or any other
audible noise, except the fan if smart-temp is activated)
5. After recording for about one minute, stop the DVR.
6. Right click anywhere in screen then left click the Playback button.
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7. Left click on the Expand Bar icon.
8. Left click on the Playback icon. This replays the just recorded video.
9. Left click the Exit icon to return to normal view.
10. Turn off the ignition and allow the DVR to shut down normally.
11. Disconnect the monitor, mouse and install the locking lid.
Test complete.
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Adjusting the Date and Time
Use these procedures to set the DVR Date and Time.
Tools/Equipment
Portable video monitor and connecting cable to
DVR RCA Video Out connector
USB trackball or mouse.
Procedure
There are two ways to set the DVR Date and Time –


Manually, through the Time/Date Menu (see item 5 below).
Through the GPS/Speed Menu, if GPS is installed, using UTC Time Reference (See item 6
below).
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Setting the Time and Date Manually
Use the Time/Date Menu to set the Time Format, Date Format, and the Auto Daylight Savings
options. You may also use the Time/Date Menu to manually set the date and time.
1. Right click anywhere on the screen then click the Configuration button.
2. Click on the Time/Date icon.
The Time and Date screen appears.
3. Select the Time Format and the Date Format from the drop-down lists. If Daylight
Saving applies in your area, ensure that the Auto Daylight Saving field is set to On.
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4. Click on the DST Settings icon.
The DST Settings screen appears.
5. Select the Start Date and End Date from the drop-down lists and set the time range for
the changes to take place.
6. Click the back button to return to the Time and Date menu.
7. In the Time and Date menu, click the Time box to open the time settings dialog.
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8. Click the Hour or Minute box to open the numeric keypad.
9. Click Back to clear the current entry.
10. Use the numbers to enter the desired hour or minute.
11. Click OK to save your entry.
12. Use the same procedure to set the Date.
Setting the Time and Date using GPS
When GPS is installed users can set the Time and Date through the GPS Menu using UTC Time
Reference.
1. From the Configuration main menu, left click on Alarm/Signal.
The alarms and Signals menu appears.
2. Click GPS
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3. Set GPS Display to On.
4. Set GPS Time setting to On.
5. Set the UTC Reference to match your time zone as follows –
Eastern Time
-5
Central Time
-6
Mountain Time
-7
Pacific Time
-8
(When your Auto Daylight Saving feature is configured in the Time/Date sub-menu, the
UTC reference will be adjusted accordingly).
When GPS Time is set to On, it will override manual settings configured through the Time and
Date menu.
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Changing Fan Filters
Depending on the operating environment, the fan filters on the back of the DVR enclosure may
need to be changed occasionally. Check the filters every few months for excess dirt and replace
the filter when it restricts air flow. Failure to replace a blocked air filter may result in the DVR
shutting down on a hot day due to inadequate air circulation.
If you need a new air filter, contact your dealer or Seon Design to obtain a replacement. (The
dirty filter can be cleaned by a light application of compressed air while awaiting replacement).
To replace the fan filter:
1. Remove the snap-in filter cover by gently prying it off with a flat screwdriver.
Do not remove screws.
2. Discard the used filter and place a new filter back into the filter holder.
3. Push the filter cover back into the holder and snap it into place.
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Checking the DVR condition & mounting
When doing your scheduled preventative maintenance, take a moment to check the physical
condition of the DVR.
Cable cover
Cable grommet
Locking front door
Mounting plate
DVR
Door lock




Is there any visible damage to the exterior of the unit?
Is the locking front cover locked and secure?
Is the DVR securely attached to the mounting plate and is the mounting plate fully
secured in place?
If the cables enter the cable cover through a side or rear knockout hole, is the cable
grommet fully intact to protect the cables from wear?
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Connecting a Laptop to DVR via Ethernet Cable
Tools/Equipment
How to configure the DVR
1. Connect a video monitor to the Video Output Jack on the front of the DVR
2. Press Stop if the DVR is recording.
3. Using your mouse, right click and the option to “Playback” or “Configuration”, choose
“Configuration”
4. Advance through the menu and choose “Network Settings”
5. Set to Static IP (the following IP address shown is preferred). On the latest equipment, this
IP address is pre-set.
6. Fill in the IP Address 169.254.1.1, the Subnet Mask will default to 255.255.0.0
7. Fill in the Gateway address 169.254.1.1
8. The DNS Server may be left blank.
Note: The latest versions of the DVR’s are pre set with these IP addresses.
9. Next select User Levels and add users as necessary paying close attention to their Level
10. You may also use the default password of Name: “Admin”, Password: “11111111”.
11. Click Back several times to save and leave the Configuration menus.
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How to configure your computer for Windows XP users
1. Open “Control Panel, Click on “Network and Sharing”
2. Click on “Local Area Connection” and then select “Properties”
3. Click to highlight “Internet Protocol” (“TCP/IP” settings in XP) and then click “Properties”
4. Make sure the “Obtain an IP Address automatically” radio button is enabled.
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How to configure your computer for Windows 7 users
1. Open Control Panel and click on “Network and Sharing Center”.
2. On the left side of the page, click “Change Adapter Settings”.
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3. Right click on your network connection and choose “Properties”.
4. Highlight the “Internet Protocol Version 4 (TCP/IP)” and then click “Properties”.
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4. Make sure that the radio button next to the “Obtain an IP Address Automatically” is
selected.
\
5. Click OK.
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Connecting the DVR to the Computer
1. Depending on the age of the equipment, a Cross Over Ethernet cable may be necessary,
some newer units auto adjust and only require a straight through Ethernet cable.
2. Plug one end to the network connection on laptop and the other end to the network
connection on the DVR.
3. Open Internet Explorer (8, 9, or 10, 32 bit version only) and in the address bar type
169.254.1.1.
4. Hit enter.
5. In the Login Screen, use either the default user name and password or the one you created
in step 9 of “How to configure the DVR” on page 16.
Default login: Name: Admin Password: 11111111
Note: You may be prompted to install Active X control. This is necessary for the program
to operate correctly.
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6. Example below of first screen:
7. On the configuration tab, we can do full DVR configuration. Please refer to your DVR install
guide for further information.
NOTE: You must click the Save button on each screen you edit to save the configuration
changes.
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7. Below is the example of the Archive screen
9. To disconnect from the DVR, close Internet Explorer.
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Updating the DVR Firmware
Tools/Equipment
Portable video monitor and connecting cable to DVR
– Digital Video Recorder (RCA connector)
USB memory device
USB trackball or mouse.
Procedure
NOTE: The firmware file is available from your SEON sales rep or a SEON service rep.
The USB device that the new firmware from SEON is going to be loaded onto must be blank.
No other files can be on the USB device.
1.
2. Turn the ignition on and wait for the DVR to boot up.
3. Insert the USB device into the Right USB port on the front of your MX or TL DVR.
4. Connect the monitor (video out yellow RCA) and trackball mouse (Left USB port) to the
front of your MX or TL DVR.
5. Access the Configuration menu by right clicking the mouse anywhere on the screen.
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6. Click Configuration.
7. In the Configuration menu, click System.
8. In the System menu, click Program Update.
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9. In the Program Update menu, click Update and, in the confirmation popup, select Yes.
10. You will see a progress bar.
Once the DVR is updated, the DVR will reboot its self.
11. Always Reformat the hard drives after a firmware update.
Reformatting Hard Drives
1. Access the Configuration menu by right clicking the mouse anywhere on the screen.
2. Click Configuration.
1. In the Configuration menu, click System.
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2. In the System menu, click Program Update.
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3. In the Program Update menu, click Format.
4. In the confirmation popup, select Yes.
The DVR will format the hard drive. It will appear as though nothing is happening, but wait for
the dialogue box that says “Hard drive format completed”.
5. When the format is complete, click OK
The hard drive has now been formatted and is ready to use again.
6. Click Back to exit the menu screens.
The DVR should start recording normally and show “STATUS: RECORD”.
7. Turn the ignition off and let the DVR power down on its own.
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Removing the Hard Drive
The DVR has a removable drive that is contained in a drive tray. A drive lock secures the
cartridge during operation. Use the drive key to lock and unlock the drive.
Important: While the drive is hot swappable (the drive can be removed when the DVR is powered up),
do not remove the drive while the DVR is recording, as the video segment may not be recorded. Press
the STOP/TEMP PWR button before unlocking and removing the drive.
To remove the drive:
1. Insert the drive key.
2. Turn the drive key counter clockwise by ¼ turn until the drive lock is in the unlocked position.
3. To ensure all recording has stopped, wait until the HDD LED stops flashing.
CAUTION: Data Loss
Do not remove the drive until the red HDD activity indicator is OFF. Failure to do so may result in lost
data.
4. Gently pull out the drive.
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Replacing the Hard Drive
To replace the drive:
1. Slide in a drive until the cartridge seats inside the front panel. Press in firmly with your
thumbs on both sides of the drive faceplate.
2. Insert the drive key, turn clockwise by ¼ turn until the drive lock is in the locked position.
If the drive is properly seated the key lock should move easily from 12 to 3 o’clock.
Do not try to force the locking mechanism in order to seat the drive.
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Cleaning the Dome or Wedge Camera Window
Cleaning the outer lens/window of the camera is an important maintenance step to ensure clean, crisp
video quality. A dirty lens window can cause images to be hazy, blurry or glared out (in cameras with IR
Illuminators) and inhibit proper viewing of important events captured by the cameras.
You will need: a bottle or spray can of liquid glass cleaner. Do not use harsh chemical cleaners such as
Tub and Tile, All Purpose or Floor Cleaners, these can etch the polycarbonate window or leave
unwanted oily residue, smears and streaks. You will also want to use a MICROFIBER or NONABBRASIVE Cloth.
1. Spray a light amount of cleaner onto the microfiber cloth; enough to make it damp but not
soaking wet.
DO NOT spray the cleaner directly onto the camera window, unless it is an external camera
designed to handle moisture. The liquid can seep through the edges between the glass and the
housing and may damage delicate circuitry in the camera. Water or Liquid Damage on internal
cameras is not covered under your SEON product warranty.
2. Gently wipe the dome/wedge glass surface with the glass cleaner dampened cloth until the
surface is clean.
Cleaning the DVR front cover and cable cover
The DVR, front cover and cable covers are made from 18 gauge steel, coated with an exterior
grade powder paint, and only requires periodic cleaning.
To clean, use a damp cloth with a mild detergent. Do not allow water into the holes.
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Troubleshooting Overview
If, after following the troubleshooting guide, you still have a problem with any Seon product, please call
and request a RETURN AUTHORIZATION (RA) NUMBER from the Service Department.
Please call 877-630-7366 or (604) 941-0880 and ask for the Service Department.
Be sure to have the model number, serial number and the nature of the problem available for the
customer service representative.
Prior authorization MUST be obtained for all returns, exchanges, or credits.
ITEMS SHIPPED TO SEON WITHOUT A CLEARLY IDENTIFIED RA NUMBER MAY BE REFUSED.
Products returned will be tested to verify the defect. Upon verification of the defect, the product will be
repaired or exchanged, or the purchase price will be refunded or credited to the customer’s account, at
the sole option of Seon. In the event of replacement, the returned product will be credited to the
customer’s account and a new invoice issued for the replacement item. Seon reserves the right to
refund the purchase price or to issue a credit only in lieu of replacement.
Seon may use new or refurbished replacement parts for repairing its products, at its sole and arbitrary
discretion. Seon may replace an entire unit with an equivalent model, at its sole and arbitrary discretion.
If a unit is exchanged, the returned product shall become the property of Seon and the exchange
product becomes the property of the purchaser, and the remainder of the warranty that applied to the
original unit purchased shall apply to the exchanged product. Exchange units may be new units or units
that have been repaired to full factory specifications at Seon’s discretion. If the product is found to be in
good working order or its inability to function properly is not covered by this warranty, the product
will be returned in the same condition as received unless repair is possible and requested by the
customer. Repairs of such nature will incur a charge for parts and labor and will proceed only by
agreement with the customer to accept the charge.
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DVR
All Problems
The DVR does not power
on.
The DVR does not power
off.
The DVR turns on but does
not start recording.
Many system problems are caused by issues with the power supplied to the
DVR. Check the following:
 The voltage to the system may be too low. Check the voltage display (On or
Off). If the voltage display is turned OFF, go to the “Diagnostic Display
Menu” and turn Voltage Display to ON. The voltage range should be
between 8 to 32 VDC.
 The power harness from the DVR must be connected as close to the battery
as possible. Check the wiring to the battery.
 Check the in-line fuses and fuse holders. If a fuse is blown, determine the
cause before replacing it.
 Try swapping out the DVR to see if there is any change.
 Is the temperature below 40°F (4°C)? The TEMP LED on the front panel
will be flashing.
 Is the constant and switched power harness plugged into the DVR securely?
 Are all fuses good?
 Is the system grounded to the chassis?
 Are the wiring connections contacting metal? No paint in between?
 Is the red wire attached to a constant power source?
 Is there a battery kill switch? Be sure it is not engaged.
 Is the Yellow wire attached to a clean 12 VDC source that is only active
when the ignition switch is in the on position?
This could be due to residual voltage on the yellow wire. Check the voltage on
the yellow wire power connector, at the DVR, when the ignition is off.
 Check the ignition wiring from the power input harness. Is the yellow wire
connected to an ignition switched circuit?
 Is the drive installed properly with the key in the locked position on the
front panel?
 Is the hard drive functioning properly? Switch the current drive with one
you know to be healthy.
 Is the temperature below 40°F (4°C)? Check the temperature display on
the main menu. Wait for the DVR to warm up and start recording.
 Is the temperature above 122°F (50°C)? Check the temperature display
on the main menu.
 Check the battery voltage.
 Check the settings for Record Delay-On time in the Record menu.
 Are the timers on? Check the Timer Settings Menu. If “Enable Timers” is set
to “On”, the DVR will only record on the days and times set.
 In the Recording Settings menu, is “Repeat Record” set to “Off”?
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The DVR is recording
intermittently.

Is the hard drive corrupted? Switch the hard drive with one you know to be
recording properly.
 If necessary, reformat the original drive to see if that corrects the problem.
 Check the power harness connections and condition.
 Check that the ground is to the electrical system, NOT the chassis.
The DVR hangs when
Remove the hard disk and power on the unit. If the unit powers on correctly,
powering on
swap the hard drive with a good hard drive.
The DVR is on but there is  Check the connection at the camera, as well as the connections inside the
no picture on the video
DVR cable cover.
monitor output.
 The voltage to the system may be too low, less than 8 VDC. If the PWR LED
on the front panel is blinking slowly; the DVR is in low voltage.
 Check the power harness connections and condition.
 Check the connections from the video monitor to the DVR.
You may have a problem with the camera. (See Camera Troubleshooting, “No
video display when monitor connected to DVR”).
The DVR is not recording
 Check that Audio Recording is set to “On” for at least 0ne camera in the
audio.
Camera Settings menu.
 The audio output on the DVR is set to channel 1 by default. Confirm which
camera is set to be the audio channel in the DVR menus.
 Does your model of camera have audio capabilities?
 If you are getting no live audio through your portable monitor, check that
the audio cable is properly connected and that the correct Audio Output
Channel is selected in the System Settings Menu.
(See Camera Troubleshooting for camera related audio problems).
I do not see the cameras
 If you have a service monitor (usually in a nylon case) Check that the
when connected to the
monitor is charged up and switched on.
DVR
 If the voltage is very low, the green light on the monitor may come on but
there may not be enough power to view the cameras.
 Check camera cables.
 If using a portable DVD player, again make sure the battery is fully charged.
 On the supplied remote, there should be a button for switching the output
video to input video, make sure it is set as a monitor.
The DVR seems to be quite High temperatures can cause the DVR to stop recording, this is done to protect
hot to the touch
the hard drive.
 If mounted in the bulkhead is there enough air flow to circulate around the
DVR?
 Take a temperature measurement at the DVR, some bulkheads on a hot day
will raise the temperature over 140 degrees F.
 It may be necessary to relocate the DVR if high temperatures are causing
the DVR to stop recording.
The recorder takes a while The hard drive has an operating temperature between 32 deg F and 125 deg F.
to start recording in cold
In very cold weather when the bus is first started, the DVR has a built in heating
weather
element that is there to warm up the hard drive. This may take time until the
hard drive reaches its operating temperature.
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Access Point
The access point is not
powering up.
External access point check
My access point is powered
but cannot ping
Antenna check
Ethernet cables
Computer network settings
Soft reset of the Smart
Reach Access Point
POE Injector
The access point is powered from a POE injector (power over Ethernet).
Locate the POE and check the lights. The Power light and the POE light
should be lit. If it is not, check the AC adapter that powers the POE.
The units in the weather resistant container have no visible lights on the
outside of the case. It will require removing the sealed cover to check
the status of the unit.
 The possible causes are access point programming and or a
compromised antenna.
 The programming of the access point requires someone familiar with
networks to check the settings.
 Another possibility is an issue with the computer used to contact the
wireless system.
 In the computer network card setup, the IP address should be set to
static not DHCP.
 In most cases, the antenna is mounted on the exterior of the building
or on a pole in the parking lot.
 When the antenna is installed, sealing the antenna is critical to its
operation. Any moisture between the antenna and its connector can
cause the loss of radio communication.
 Check connections for issues.
Occasionally an Ethernet cable may become damaged, check the cable
for cuts or pinches and that the end connectors are secure.
Confirm that the IP address assigned to the network card in the
computer is set correctly.
On the face of the access point is a small hole marked reset. To do a soft
reset, press the switch that is recessed in the hole. The access point will
reset. Do not press the switch for more than 1 second, if it is held down,
it will do a factory default of the unit and will require programming.
 Are the lights on the POE injector illuminated?
 Check the power AC adapter that powers this unit, is it plugged in?
 Are the 2 Ethernet cables plugged in?
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Wireless Bridge
Smart Reach Wireless
bridge will not power up.
My network does not see
my wireless bridge.
I can ping my wireless
bridge but it does not see
the DVR.
Doing a soft reset on a
Smart Reach Bridge
Check the bridge; do you see any of the 3 LED’s lit?
 If so, which ones are lit and observe the flashing.
o The Power LED should be on steady after initializing.
o The Network LED flashes as the bridge sends and receives data.
o The Wireless LED flashes as the bridge sees wireless activity.
 Check the Control wire; is it secure, does it run to the Control or Aux
Power on the DVR or Smart link module?
 Take a multi-meter and measure the voltage at the bridge, note the
control cable voltage and remove the main power into the bridge and
measure again.
 If there is no voltage present, check all wiring power connections and
fuses.
 First confirm that the bridge is powered up.
 From the computer open a DOS prompt and type “ping xxx.xxx.xxx.xxx”
the x will actually be the bridges IP address. If you do not receive a
response from the bridge, it may be a programming issue, an antenna
problem or the Access Point is not powered.
 If you have an IT dept, they may like to check the settings in the bridge.
It may be a number of settings, the SSID, the Encryption key or IP
address setting.
 Check all wiring connections from the bridge to the DVR.
 Is the DVR powered when the ignition is On?
 Using a portable monitor, check the Network settings in the DVR. Make
sure they match the settings from your wireless spreadsheet. Adjust if
necessary.
 If you have replaced the DVR with another, it is important to register the
MAC address if using vMax Commander.
On the face of the bridge is a small hole marked reset. Pressing and releasing
this recessed button will cause the unit to restart. Use this when having
issues connecting with the rest of the system.
Do not hold the button in, just press and release only.
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Smart Reach Lite - Wireless Bridge
The bridge is not
powering up
POE is not powering up
The Wireless network
does not see my bridge
I can ping my bridge but it
does not see the DVR
Doing a soft reset on the
bridge
Check the LEDs on the bridge.
 Green will be solid if powered
 Yellow is network activity
 the top 4 LEDs indicate signal strength
 The power over Ethernet adapter connects to the vehicle
electrical system. Check connections.
 There is a control cable running from the POE unit to the Aux
or Control output of the DVR or Smart Link. Do you measure
voltage on that cable? If no, check cable and connections.
 From a computer connected to the access point, open a
Command Prompt and try pinging the bridge. The IP address
information is in your spreadsheet or refer to the sticker on the
bridge. When you ping, you should receive a response back , it
will send 4 packets of data and display the response time.
Check cables if no response.
 Are the LED's on the bridge lit? Is the POE injector connected
and powered up?
 If you can access the bridge with the computer, log in and
recheck the program settings.
 Check all bridge to DVR connections.
 Using a voltmeter, check control cable for power.
 Check POE injector power, fuse blown?
 Check the network settings on the DVR, make sure the network
settings are correct.
 For Commander users, you must register the DVR MAC address
to the DVR. Right click on the bus number in the Commander
tree, choose "edit". Click on the flashlight on the right side of
the screen and look for the correct IP address, highlight the line
and click ok. The MAC ID is not associated to Commander.
Remove the bottom cap of the Smart Reach Lite bridge.
 Next to the Ethernet connector is a small button marked reset. Press
and release the button and the bridge will restart.
 Do NOT hold the button down more than a second or 2, otherwise,
you may set the bridge back to factory defaults.
Seon Maintenance and Troubleshooting Guide R004
38
Cables
No Video
No Sound on playback
No Power Light on The DVR
General Harness inspection
Camera harness




Check the cable to the camera
Check the connections in the camera body
Check that the connector to the DVR is properly inserted
Verify that there are no abrasions on the cables or cuts that may
have shorted the signal
 Check the cable to the camera
 Check the connections in the camera body
 Check that the connector to the DVR is properly inserted
 Verify that there are no abrasions on the cables or cuts that may
have shorted the signal
 Check microphone sensitivity in camera, and adjust as necessary
 Check that the yellow wire is receiving power when the ignition is
turned on.
 Check that the connection to the HOT source has not become
dislodged (red wire).
 Look closely at the connectors at each end of the wiring harnesses to
assure no wires have pulled out of their sockets. It is important that
connectors are not under heavy strain when connected in the
system.
 Watch for any pinches in cables.
The camera harness should not have any kinks or abrupt bends.
Ethernet cables
Check Ethernet cables to assure the bends in the cable are no smaller
than the diameter of a soda can, sharp bends may affect the cable
operation.
Control cables
The control cable will provide voltage when the DVR is powered up. This
is used to turn on and off the wireless bridge or other peripheral device.
If this cable is compromised, it may prevent the equipment from
powering up. Check cabling for integrity
Seon Maintenance and Troubleshooting Guide R004
39
Cameras
All Problems
No video display when
monitor connected to DVR
Picture is very dark or
black in the daylight
Picture is exceptionally
bright.
When dark in the bus,
nothing is visible to the
camera.
Many system problems are caused by issues with the power supplied to
the DVR. Check the following at the DVR:
• The voltage to the system may be too low. Check the voltage display
(On or Off). If the voltage display is turned OFF, go to the “Diagnostic
Display Menu” and turn Voltage Display to ON. The voltage range
should be between 8 to 32 VDC.
• The power harness from the DVR must be connected as close to the
battery as possible. Check the wiring to the battery.
 Check the in-line fuses and fuse holders. If a fuse is blown, determine
the cause before replacing it.
 If you have a spare camera, have you tried swapping it out?
• Check that the monitor’s rechargeable battery is charged.
• Check wiring harness for kinks, cuts and pinches in the cable.
• Inspect the camera and DVR connections for any wire separations.
• Some cameras have a Video Output on the main board. With the
camera still connected to the DVR, plug monitor directly into this
camera video output.
• The camera has a built in electronic iris that controls the amount of
light being processed.
• If the camera is exposed to excessive light, the picture may darken as
it attempts to compensate.
• Check your camera settings, some units have a BLC (backlight
compensation) switch onboard. Make sure this is in the ON position.
As above, the electronic iris may be affecting the light level.
Make sure the backlight compensation switch is in the on position.
•
•
•
•
•
Strobing camera output to
the monitor.
•
Some cameras have infra-red illuminators (IRs) onboard. This will
allow the camera to see in a darkened area.
Looking closely at the inside front of the camera, there should be a
small piece of green cellophane covering a small sensor.
If the cellophane is missing, it may cause the camera to flicker.
Some models also have a ON/OFF and level adjustment for the IRs.
Check this to see if it is in the on position, if the camera is facing out
through the windshield, turn off the IR.
Check to see if the green IR filter above the lens and has been
removed or broken.
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I can see the cameras at
the DVR but when I try to
play in vMax/vMaxView,
some cameras are missing.
•
Camera picture is very
grainy or snowy.
•
I do not hear audio from
my camera.
I hear audio but it is quite
broken up.
My camera is out of focus
•
If a camera is turned off in the DVR settings menus, it will show as a
live view but nothing will be visible on playback on the computer.
Make sure the cameras that are used are turned on and any camera
input not being used should be set to OFF.
A loose camera connection may cause the camera view to be grainy or
snowy.
• Check all connections that they are tight and that cable has not been
damaged.
At the bus –
• Does your model of camera have audio capability?
• If your monitor and speakers are connected to the DVR, check to see
that the volume is turned up.
• In the DVR Configuration, System Settings, make sure the Audio
Output Channel is set to a camera with audio. The audio output on the
DVR is set to channel 1 by default.
• In the DVR Configuration, Record, Camera settings make sure Audio
Recording is set to On for all active cameras.
• Cameras have a microphone sensitivity adjustment, this may be
adjusted by removing the camera cover and using a jewelers screw
driver or equivalent and adjusting its sensitivity.
At the computer –
• Confirm the audio board is working.
• Check the Windows Audio Mixer by right clicking the speaker at the
bottom corner of windows.
 Check the camera harnesses for any damage. Make sure all
connections are secured.
 If the camera microphone sensitivity is set too high, it may affect the
sound quality. Adjust as necessary.
 Check to see if camera is screwed down tightly.
 On CQ and SQ, there is a break out tab for the wire harness, if the
cable is being run out the side of the unit, make sure the break out is
removed.
 The cameras come with a thick gasket to be used on the base of the
unit. This must be installed for reducing vibration and audio purposes.
The cameras are focused at the factory before being shipped. If the
camera has had rough handling or someone had twisted the lens it could
cause the camera to have a blurred picture. It is recommended that the
camera be returned to Seon for service.
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GPS
GPS Not Working




No satellites available


Check Antenna placement
Adjust the position of the antenna so it is not mounted behind
anything made of metal and has good line of site through a window
to the sky to allow it to connect to the GPS satellite.
Install the antenna inside the bus on the upper area of the
windshield.
Harness / connection: Ensure that the Antenna cable is not crimped
and that the SMA jacks are not bent, crimped or otherwise damaged.
Poor weather or solar conditions are interfering with satellite signal.
The satellites are offline.
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XELR-8 G Sensor
Finding a suitable mounting
location
Wiring
Set Button
Threshold Settings
Mode Buttons
Unit constantly tripping
Not tripping Alarm input
The XELR-8 must be installed with the vehicle parked on a level
surface. It can be installed facing up, down or either side, as long as
the forward arrow points towards the front of the bus.
Use a small level to assure the unit is sitting level and screw in place.
With power off, connect the Signal/Power connector to the
Signal/Power socket on the side of the XELR-8
Connect the green and white wire to either the DVR Signal input or
the Smart Link signal or alarm harness wire.
Connect the red and the black wire to the DVR Power Output socket.
Press and hold the Set button for 5 seconds until the LED flashes. The
unit is now calibrated.
Refer to the installation guide for details on adjusting the thresholds.
Seon recommends that the thresholds be set to .6 or higher to
reduce false alarms.
Set 1 to ON.
Set 2 to ON if using an alarm input with the Smart Link Module.
If connecting directly to a signal harness on a TL or DX DVR, then set
switches 2 and 3 to OFF.
The set button has not been pressed, unit is not calibrated.
Press and hold the "SET" button until the green LED flashes.
Check that the signal input been assigned to an alarm channel on a
TL or DX DVR.
If using the Alarm inputs on a Smart Link, check that the Alarms
setting been turned on in the DVR programming.
Set Button
Mode
Seon Maintenance and Troubleshooting Guide R004
Threshold Settings
LED
43
Inertia G Sensor
Configuration with On Screen Display
Figure 2-19 G Sensor Menu
Inertia/G Sensor
The DX12 & TX8 DVR’S are able to display inertia G
Sensor information, by marking data in the meta block,
changing record settings, and sending emails. Each bus
yard or transportation facility has different
Requirements for G Sensor sensitivity settings.
SEON has found the following settings work in most
cases:
 X – Forward/Back axis, set to +.6/-.6 and associate
with an alarm.
 Y – Left/Right axis, set to +.6/-.6 and associate with
an alarm.
 Z – Vertical axis, set to +.9/-.9 and do not associate
with an alarm.
These settings can be adjusted to fit specific
requirements. The lower the settings, the higher the
chances are of generating false alarms.
In the event that the G sensor is giving multiple false
alarms, adjust the X;Y;Z; Vector, threshold settings to a
higher value.
MENU ITEM
Current
Threshold
DESCRIPTION
VALUE [Default]
Display only - This field displays current values measured By the G Sensor
Set from .6 or higher. This value is the
acceptable amount of force the DVR can
withstand. Any value beyond the set threshold
will trigger the “output”, as set in the next field
Seon Maintenance and Troubleshooting Guide R004
[0.4]
44
Output
Peak
If the user-selected G Sensor value is Exceeded,
the DVR will trigger the following output
[Off], Log, E-mail, S01, S02, S03, S04,
S05, S06, S07, S08, S09, S10, ALM1,
ALM2, ALM3, ALM4
.
Display only - Indicates peak detected levels for the axis
To calibrate
the Inertia/G
Sensor:
1. Make sure the DVR is mounted securely in a horizontal or vertical position.
2. Start the calibration process by pressing Field Calibrate. When the process is
complete, a Calibration Complete message is displayed.
3. End the process by pressing the Stop button.
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TR-INR External Inertia/G Sensor
Inertia Sensor not giving 1. Check the cable running between the DVR or SMART LINK IFM and the Inertia
readings
Sensor. Ensure that it is firmly and properly connected to the inertia Sensor; Also
make sure that the connector on the opposite end of the cable is plugged into the
DVR (Trooper Models) or IFM (Explorer Model’s Only). Ensure that the Red and Black
wires are intact in the connector plug.
2.





Check for broken or damaged wires
Check for bent or broken pins in the connector to the Inertia Sensor
Check connector housing to ensure that it is not cracked or broken
Check for physical signs of damage to the Inertia sensor itself. IE. Burnt out LED;
Damaged or broken buttons, cracked or broken housing and glass etc.
Check to ensure that there is no evidence of water damage to either the
connector pins or the Inertia Sensor itself.
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TR-INR Programming and Use
Inertia Sensor giving 1. When first powered up, the TR-INR is in the Acceleration display mode and either of the two
buttons can be used to cycle through the real time and peak recorded acceleration values from the
false readings
sensor. The three small lamps at the top of the display are lit solid when viewing the live X, Y,
and V acceleration. The lamps flash when viewing the corresponding peak recorded acceleration
values. If the Inertia / G sensor is producing false positives, it may be that the sensitivity
need to be adjusted.
Figure 3 – TR-INR Display
2. To put the sensor into the program mode, hold both buttons down for about 2 seconds
and the display will show a two-digit value, followed by a ‘P’ to signify program mode.
The three lamps at the top of the display signify X, Y or V thresholds.
Programming Mode
3. To change the value of the threshold, press and release both buttons. The top decimal
will start to flash indicating that the threshold value can be changed up or down using
the buttons. When the desired threshold is reached, press both buttons again to store
the value.
4. The up/down button may now be used to cycle through the various program options, as
listed below.
 x.xP X Axis Threshold - y.
 yP Y Axis Threshold - v.v
 P Vector Threshold
- clr Clear Peak values from memory
- CAL Calibrate the sensor
- E P Exit Programming mode and return to live display.
5. The ‘clr’ function is executed by pressing and releasing both buttons when ‘clr’ is
displayed. When successful, the small lamps above the characters will light.
6. The ‘CAL’ function allows the unit to be calibrated for zero G display. This should only
be done when the unit is in a horizontal position (as close to level as possible). The
Calibration should be done after the unit is mounted in the vehicle. Press and release
both buttons simultaneously to calibrate the unit. The small lamps above the characters
will light when complete.
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47
Smart-Link
The Smart-Link will not
power up, green light not on
solid

The green light on the
Smart-Link flashes
continuously
This indicates a low voltage supply to the Smart-Link.
 Check all wiring connections for any loose connections.
 Check the voltage with a multi-meter at the end of the power
connector.
Firmware version check
If the incorrect firmware in the Smart Reach module is used, it may not
be compatible with the DVR. Please check with Seon Support for correct
version.
The Indicator light flashes
green all the time.
Check all wiring connections.
This could be an issue with the DVR or the drive is not locked in place.
If not resolved, it may be an issue with the Smart-Link unit. Call Seon
Support.
Wiring issues
Check for very tight cables that are strained when connected to the
Smart-Link.



Check the power wiring harness that connects to the Power In
socket.
Check the other end for a solid connection to a 12 volt DC source.
Check the inline fuses.
If you have a spare unit, try swapping it out to correct the issue.
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vMax View
Archive File will not Load
(Operation Failed see log file)
Installation fails (unable to
register DLL/OCX RegSvr32
failed with code 0x3)
Archive Fails
Cannot open help file
Archive file cannot be opened
or does not have AVI
extension
vMax3.exe Application Error
(The application failed to
initialize properly
0xc0000135)
The application failed to start
because mc_dec_avc.dll was
not found
Retrieving the COM class
factory component with CLSID
vMax View .avr files do not
play in Windows Server2012
No vMax View audio output
on Windows 8 PC
Channel 1 does not print from
vMax View File > Print or
Windows Prnt Scrn.
In Windows 8, vMax View
archive download completes
but won’t play
Check The color setting on the Computer it MUST be 32bit color.
The Archive may be corrupt, The archive may have been made on a
different version of vMax View or vMax
Installation will fail on XP SP2 must update to SP3
Windows XP and Windows 7 must have Microsoft .Net Framework 3.5 or
higher installed
XP & Windows 7 must have Microsoft Visual C++ 2008 Redistributable
Package (x86) installed
When archiving you must not archive across several clips. Each segment
must be archived separately
The help folder must be copied from C:\Program Files (x86)\Seon\vMax3
to C:\Program Files (x86)\Seon\vMax3\vMax3
This can occur if the file name has periods in the file name. Try naming
archive with dashes to make sure that .avi extension is retained
This may be caused by an older or missing Net Framework, should 3.5 or
higher
Missing MS Redistributable C++ 2008
Download Microsoft Visual C++ 2008 Redistributable Package (x86) from
the Microsoft web site
Net framework 3.5 or Microsoft Visual C++ 2008 Redistributable Package
(x86) need to be installed
Re install vMax View after updating the 2 components
In Windows Server2012 > Server Manager > Add Roles and Features
Wizard, scroll the Features List, select the User Interfaces and
Infrastructure check box and it’s Graphical, Desktop, and Server sub
option checkboxes.
Set Windows 8 audio to analog sound output.
Windows Direct Show does not support channel 1 output conversion to
jpeg. Move channel 1 camera output to another unused camera channel.
Set Windows 8 region settings to English(US).
Seon Maintenance and Troubleshooting Guide R004
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VML
The VML Controller will not
power up
The power cabling may not be completely connected.
Check cabling connections.
VML Controller is not
detected by vMax Live Plus

VML Controller LEDs are on
up to 15 minutes after
ignition off
Reception issues
The alarm button is not
working
Stop Arm not tripping vMax
Live + module
The GPS cannot detect the satellites. Move vehicle outside away
from obstructions
 The cellular connection is not complete. Check with Seon Support for
communicator status.
 Has the bus’s Device ID been activated?
 Are other units in the area working correctly?
 Has the VML Controller been power cycled?
The VML Controller is factory set to have a power delay of 15 minutes to
allow for cellular transmission delays in communicating vehicle activity
after the vehicle reaches the yard.
There are areas that may have no cellular coverage, this may be
apparent in remote areas.
The red alarm button is connected through a 2 wire cable. Check
connections and check cable for damage.
Check the wiring that interfaces to the stop arm. See instruction sheet on
proper setup for the connection.
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