Canon IP300 Service manual

iP3000
SERVICE
MANUAL
Canon
Copyright 2004, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
iP3000
SIMPLIFIED SERVICE MANUAL
1. PRODUCT LIST
2. PRODUCT SPECIFICATIONS
3. ERROR DISPLAY
4. SERVICE MODE
5. EXTERNAL VIEW / PARTS LIST
6. TROUBLESHOOTING FLOWCHART
7. SPECIAL NOTES ON SERVICING IN ASIA
8. PRODUCT TECHNICAL INFORMATION
APPENDIX 1: SERVICE TEST PRINT
APPENDIX 2: EEPROM INFORMATION PRINT
QY8-13A0-000
Rev. 00
July 13, 2004
Canon Inc.
1
1. PRODUCT LIST
1-1. Main Units
Product name
Canon Bubble Jet Printer
iP3000
Product code
Sales territory
9316A001AA
US
9316A002AA
CA
9316A003AA
LAM LVT
9316A004AA
LAM HVT
9316A005AA
EMB
9316A005AB
EMB
9316A008AA
ASA HVT
9316A009AA
AU
9316A010AA
KR
9316A011AA
GB
9316A013AA
TW
9316A014AA
HK
9316A015AA
CN
9316A017AA
EUM
Remarks
Print head
Ink tanks
BCI-3eBK
BCI-6C
BCI-6M
BCI-6Y
CD-R tray*1
8cm CD-R adapter*1
*1: Only for CD-R
printing supported
regions
1-2. Options
None
1-3. Consumables
Product name
Product code
Canon Ink Tank
BCI-3eBK
4479A002AA to
4479A004AA
Canon Ink Tank
BCI-6C
4706A002AA to
4706A004AA
Canon Ink Tank
BCI-6M
4707A002AA to
4707A004AA
Canon Ink Tank
BCI-6Y
4708A002AA to
4708A004AA
2
Sales territory
002: EUR
003: AMR
004: ASA / OCN
Remarks
2. PRODUCT SPECIFICATIONS
2-1. Printer Main Unit Specifications
Type
Paper feeding
method
Resolution
Throughput
(Target value)
Printing
direction
Print width
Interface
ASF stacking
capacity
Paper weight
Detection
functions
Acoustic noise
(Highest print
quality)
Environmental
requirements
Power supply
External
dimensions
Weight
Related
standards
(Proposed)
(Printer,
Adapter)
Desktop serial color bubble jet printer
Auto sheet feed (ASF, cassette, automatic duplex printing, CD-R printing*1)
4,800 dpi x 1,200 dpi (Max.)
Black (Fine BK)
Color (Fine CL)
Draft
22 ppm
15 ppm
Standard
14.8 ppm
10.7 ppm
Bidirectional, uni-directional
Max. 203.2 mm (216 mm in borderless printing)
USB 2.0 Full Speed
Plain paper (65 g/m2): Max. 13 mm (Approx. 150 sheets)
64 to 105 g/m2
- Cover open
- Remaining ink amount (optical / dot count)
- Paper presence
- Waste ink amount
- Pick-up roller
- Carriage position
- Supported camera direct printing device
- Supported paper size for duplex printing
- Presence of print head
- Printing position
- Paper end sensor
- Internal temperature
- Paper feed roller position
- Head-to-paper distance
- Presence of CD-R
- Opening / Closing of paper output tray
- Highest print quality settings: Approx. 35 dB
- Quiet mode:
TBD
During operation
Temperature 5C to 35C (41F to 95F)
Humidity
10%RH to 90%RH (no condensation)
Non operation
Temperature 0C to 40C (32F to 104F)
Humidity
5%RH to 95%RH (no condensation)
Power supply voltage Frequency Power consumption Standby
Power-off
AC 100 to 120 V
50/60 Hz
Approx. 15 W
Approx. 0.5 W Approx. 0.25 W
AC 220 to 240 V
50/60 Hz
Approx. 15 W
Approx. 0.5 W Approx. 0.25 W
Printer:
With the paper support and output tray retracted: Approx. 418 (W) x 286 (D) x 170 (H) mm
With the paper support and output tray extended: Approx. 418 (W) x 555 (D) x 325 (H) mm
Approx. 6.5 kg, not including print head and optional units
Electromagnetic radiance:
VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R
Electrical safety:
Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark,
GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)
Environmental regulations:
RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy
Star, Eco Mark, Law on Promoting Green Purchasing
Serial number
On the carriage flexible cable holder (visible when the access cover is open).
location
Remaining ink
amount
Available (automatic detection by optical method and dot count, enabled at default)
detection
Paper type
Not available
detection
Print head
Available (automatic or manual alignment via driver utilities, or the Resume / Cancel button in
alignment
Camera Direct Printing, automatic alignment at default)
*1: Only for CD-R printing supported regions
3
2-2. Product Life
(1) Printer
Specified number of print volume or the years of use, whichever comes first.
- Print volume: 6,000 pages
- Black:
2,400 pages (A4, 1,500 character pattern)
- Color:
1,800 pages (A4, 7.5% duty per color pattern)
200 pages (A4, photo, borderless printing)
1,000 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)
- 3 years of use
(2) Print head
- Print volume: 6,000 pages
- Black:
2,400 pages (A4, 1,500 character pattern)
- Color:
1,800 pages (A4, 7.5% duty per color pattern)
200 pages (A4, photo, borderless printing)
1,000 pages (4 x 6, photo, borderless printing)
600 pages (Postcard, photo, borderless printing)
(3) Ink tank (target value)
BCI-3eBK: 740 pages (1,500 character pattern, plain paper / standard mode)
1,500 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6C:
570 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6M:
440 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
BCI-6Y:
380 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)
2-3. Print Head Specifications
Print head
Type
Single head with 4 removable ink tanks (each color)
Print head
BK:
Color:
Ink color
Pigment-based black, Dye-based cyan, magenta, yellow
Ink tank
BCI-3eBK (pigment-based), BCI-6C / M / Y (dye-based)
Weight (Net)
Print head, approx. 56 g
Supply method
As a service part (not including ink tanks)
Part number
QY6-0042-000
320 nozzles in 2 vertical lines (600 dpi), 30 pl (pigment-based black)
256 nozzles in 2 vertical lines per color x 5 (1,200 dpi),
5.5 pl (cyan, magenta, yellow) / 2.5 pl (cyan, magenta)
4
3. ERROR DISPLAY
Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected
to the printer.
3-1. Operator Call Error (LED Blinking in Orange)
LED
blinking
2 times
Error [Error code]
No paper. (ASF) [1000]
No CD-R tray. [1001]*1
3 times
No paper in the cassette. [1003]
(No paper in the front paper
feed cassette.)
Paper jam. [1300]
Paper jam in the under guide.
[1304]
Corrective action
Remarks
Set the paper in the ASF, and press
the Resume/Cancel button.
Set the CD-R tray, and press the
Resume/Cancel button.
Set the paper in the cassette, and
press the Resume/Cancel button.
Remove the jammed paper, and
press the Resume/Cancel button.
Paper jam in the rear guide.
[1303]
4 times
5 times
6 times
7 times*1
8 times
Front door closed. [1250]
No ink.
[1601 / 1611 / 1612 / 1613]
Open the paper output tray.
Replace the empty ink tank(s), or
press the Resume/Cancel button.
The print head is not installed
[1401], or it is not properly
installed (EEPROM data of the
print head is faulty) [1403 /
1405].
Inner cover open. [1841]*2
Install the print head properly, and
close the access cover.
Or, with the print head installed, turn
the printer off and on.
Inner cover open (during
printing on paper). [1846]*2
Close the inner cover, and press the
Resume/Cancel button.
Close the inner cover, and press the
Resume/Cancel button.
CD-R tray guide closed (during
CD-R printing).
[1850 / 1855]*1
Open the CD-R tray guide, set the
CD-R tray properly, and press the
Resume/Cancel button.
CD-R tray guide open (during
printing to paper). [1851 /
1856]*1
No CD-R or DVD-R. [1002]
Close the CD-R tray guide, and
press the Resume/Cancel button.
Warning: The waste ink
absorber becomes almost full
(approx. 95% of the maximum
capacity). [1700]
After setting a CD-R or DVD-R in the
tray, set the tray in the tray guide,
and press the Resume/Cancel
button.
Pressing the Resume/Cancel button
will exit the error, and enable
printing.
In repair servicing, replace the
bottom case unit (QM2-1249), or the
ink absorbers (QC1-4222 / 4223 /
4224 / 4263 / 4264 / 4864).
5
Pressing the Resume/Cancel
button will exit the error without
ink tank replacement, however,
ink may run out during printing.
The service call error, indicating
the waste ink absorber is full, is
likely to occur soon.
(3-1. Operator Call Error (cont’d))
LED
blinking
9 times
10 times
11 times
Error [Error code]
Corrective action
The connected digital camera or
digital video camera does not
support Camera Direct Printing.
[2001]
Automatic duplex printing
cannot be performed (paper
size not supported). [1310]
After removing the cable between
the camera and the printer, press the
Resume/Cancel button, and
re-connect the cable.
Press the Resume/Cancel button to
eject the paper being used at error
occurrence. Printing will resume
from on the front side of the next
page.
Press the Resume/Cancel button,
and after confirming the following,
perform print head alignment again:
- Set an appropriate type and size
of paper (plain paper, A4 or letter).
- Check that the nozzle check
pattern is properly printed (all ink
ejected, no faint printing).
- Protect the paper output slot from
exposure to excessive light.
Close the access cover.
Failed in automatic print head
alignment. [2500]
Access cover open. [1200]
*1: Only for models supporting CD-R printing
*2: Only for models not supporting CD-R printing
6
Remarks
Data which was to be printed on
the back side of paper at error
occurrence is skipped (not
printed).
3-2. Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)
LED alternate
Solution
blinking in orange
Error
(Replacement of listed parts, which are likely
and green
to be faulty)
2 times
Carriage error [5100]
- Carriage unit (QM2-1250)
- Timing slit strip film (QC1-4284)
- Logic board ass'y (QM2-1520)*1
- Carriage motor (QK1-0545)
3 times
Paper feed error [6000]
- Timing sensor unit (QM2-1545)
- Timing slit disk film (QC1-4851)
- Feed roller ass'y (QL2-0613)
- Platen unit (QM2-1384)
- Logic board ass'y (QM2-1520)*1
- PAPER FEED MOTOR (QK1-0550)
4 times
Purge unit error [5C00]
- Purge unit (QM2-1252)
- Logic board ass'y (QM2-1520)*1
5 times
ASF (cam) sensor error [5700]
- Sheet feed unit (QM2-1220)
6 times
Internal temperature error [5400]
- Logic board ass'y (QM2-1520)*1
7 times
Waste ink absorber full [5B00]
- Ink absorber (QC1-4222 / 4223 / 4224 /
4263 / 4264 / 4864)
- Bottom case unit (QM2-1249)*2
8 times
Print head temperature rise error [5200] - Print head (QY6-0042)
- Logic board ass'y (QM2-1520)*1
9 times
EEPROM error [6800]
- Logic board ass'y (QM2-1520)*1
11 times
Carriage lift mechanism error [5110]
- Lift shaft(QC1-4331)
- Photo interrupter (WG8-5624)
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1520)*1
12 times
AP position error [6A00]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1520)*1
13 times
Paper feed position error [6B00]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1520)*1
14 times
Paper feed cam sensor error [6B10]
- Sheet feed unit (QM2-1220)
- Logic board ass'y (QM2-1520)*1
15 times
USB Host VBUS overcurrent [9000]
- Logic board ass'y (QM2-1520)*1
16 times
Valve sensor error [6C00]
- Logic board ass'y (QM2-1520)*1
17 times
Motor driver error [6D00]
- Logic board ass'y (QM2-1520)*1
20 times
Other hardware error [6500]
- Logic board ass'y (QM2-1520)*1
Continuous
ROM error
- Logic board ass'y (QM2-1520)*1
alternate blinking
Lights in orange
RAM error
- Logic board ass'y (QM2-1520)*1
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or
EEPROM information print). If the waste ink amount is 7% or more, also replace the bottom case unit
(QM2-1249) or the ink absorbers (QC1-4222 / 4223 / 4224 / 4263 / 4264 / 4864) when replacing the
logic board ass'y. See 4. SERVICE MODE, for details.
*2: Reset the waste ink counter when replacing the bottom case unit. See 4. SERVICE MODE, for
details.
7
3-3. Warnings
(1) Printer (no LED indications)
Displayed warning
Low ink of 3eBK, 6C, 6M, or 6Y (at
detection of no remaining raw ink)
Print head temperature rise
Protection of excess rise of the print head
temperature
Remarks
Status indication only.
If the print head temperature is high when the access
cover is opened, the warning is displayed*1.
When the print head temperature falls, the warning is
released.
If the print head temperature exceeds the specified limit,
a Wait is inserted during printing,
8
4.
SERVICE MODE
Function
Service test print
- Model name
- ROM version
- USB serial number
- Waste ink amount
- CD-R sensor correction
EEPROM initialization
Procedures
Remarks
See "Service mode operation
procedures" below.
Set a sheet of A4- , letter-, or larger-sized
paper.
For print sample, see APPENDIX 1, SERVICE
TEST PRINT, <Service Test Print Sample>.
See "Service mode operation
procedures" below.
The following items are NOT initialized:
- USB serial number
- Destination settings
- Waste ink counter
- CD-R correction value
Waste ink counter reset
See "Service mode operation
If the waste ink amount is 7% or more,
procedures" below.
replace the bottom case unit, or the ink
absorbers.
Destination settings
See "Service mode operation
Other than Japan: iP3000
procedures" below.
Japan:
iP3100
Note: At the end of the service mode, press the Power button. To protect the media sensor from being
dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.
<Service mode operation procedures>
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the
Power button. (DO NOT release the buttons. The LED lights in green to indicate that a function
is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the
Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release
both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the LED lights alternately in orange and green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button the specified number of time(s)
according to the function listed in the table below. (Each time the Resume/Cancel button is
pressed, the LED lights alternately in orange and green, starting with orange.)
Times
LED
Function
Remarks
0 times Green
Power off
When the print head is not installed, the carriage
returns and locks in the home position.
1 time
Orange Service test print
See APPENDIX 1, SERVICE TEST PRINT.
2 times Green
EEPROM information print
See APPENDIX 2, EEPROM INFORMATION
PRINT.
3 times Orange EEPROM initialization
4 times Green
Waste ink counter resetting
5 times Orange Destination settings
Proceed to the step 5), and follow the
Destination settings procedures.
6 times Green
Print head deep cleaning
7 times Green
CD-R test print
Not used in servicing.
8 times Orange CD-R print position correction Not used in servicing.
(horizontal)
9 times Green
CD-R print position correction Not used in servicing.
(vertical)
10 times
Return to the menu selection
or more
9
5) After the function (menu) is selected, press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu
selection mode automatically.)
<Destination settings procedures>
In the destination settings mode, press the Resume/Cancel button the specified number of time(s)
according to the destination listed in the table below, and press the Power button.
Times
LED
Destination
1 time
Orange Japan:
iP3100
2 times
Green Other than Japan, non-support of CD-R printing (A4): iP3000
3 times
Orange Other than Japan, non-support of CD-R printing (LTR): iP3000 (LTR)
4 times
Green Other than Japan, support of CD-R printing (A4):
iP3000
5 times
Orange Other than Japan, support of CD-R printing (LTR):
iP3000 (LTR)
6 times or more
Return to the menu selection
Note: After setting the destination, confirm the model name in service test print or EEPROM information
print. (See APPENDIX 1, SERVICE TEST PRINT or APPENDIX 2, EEPROM INFORMATION
PRINT.)
10
6. TROUBLESHOOTING FLOWCHART
6-1. Printer Main Unit Troubleshooting Flowchart (how to confirm printer operation at refurbishment)
Power ON in the
service mode
Service Call
Error?
Refer to 4. SERVICE MODE
for service mode details.
Yes
No
Open access cover,
and install print head
Service Call
Error?
Yes
No
Service test print
Correct?
Yes
Refer to 4. SERVICE MODE
for printing method.
1. Non-ejection of ink:
2. Top of form:
3. Straight line:
4. Halftone:
No
Replace print head and
perform service test print
Correct?
<Service test print check items>
(Refer to the attached print sample.)
No
Yes
Waste ink counter
less than 7%?
No
Yes
Initialize EEPROM
Power OFF
Defective
Normal
Follow the refurbishment completion
procedures*1 (power-on and -off) to return
the printer to the default shipment settings.
33
Yes
Off the paper
Not connected
Lines / uneven density
NG
NG
NG
NG
*1: Refurbishment completion procedures:
At end of refurbishment of normal printers, set the printer to the default shipment conditions
(with the carriage locked in the home position, and the paper lifting plate in the raised position),
following the steps below.
(1) Install the print head, and while pressing and holding the Power button, connect the AC
plug.
(2) After the LED lights in green, with the Power button still pressed, press and release the
Resume/Cancel button 2 times, and release the Power button.
Resume/Cancel button pressing Power LED
Paper Feed LED
First time
Lights in orange. Cassette lights.
Second time
Lights in green
ASF lights.
(3) Open the front door and access cover.
The carriage moves to the print head
replacement position.
(The Power LED blinks in green.)
(4) Remove the print head.
(The Power LED blinks in green.)
(5) Fix the print head lock lever with tape. (The Power LED blinks in green.)
(6) Press the Paper Feed switch.
(The Power LED lights in green.)
(7) Close the front door.
(The Power LED blinks in green, then is extinguished.)
(8) Close the access cover.
(9) Remove the power cord.
(10) Pack the printer.
34
6-2. Print Head Troubleshooting Flowchart (print head operation confirmation)
Connect to printer
Nozzle check pattern printing
Yes
Correct?
No
Print head cleaning
Nozzle check pattern printing
Yes
Correct?
No
Print head deep cleaning
Nozzle check pattern printing
Correct?
Yes
No
Print head deep cleaning
Nozzle check pattern printing
Correct?
Yes
No
Replace ink tanks
Nozzle check pattern printing
Correct?
Yes
No
Normal
Defective
35
7. SPECIAL NOTES ON SERVICING IN ASIA
- Procedures for Transporting the Printer for Return after Repair, etc. 1. In the service mode, press the Power button to finish the mode, and confirm that the paper lifting
plate of the sheet feeder unit is raised.
2. Keep the print head and ink tanks installed in the carriage. See Caution 1 below.
3. Turn off the printer to securely lock the carriage in the home position. (When the printer is turned
off, the carriage is automatically locked in place.) See Caution 2 below.
4. To further secure the carriage to prevent movement from the home position during transportation,
make and use a fixing tool in the following procedures:
(1) Fold an A4-sized paper 5 times, and wrap it twice with tape, as shown in Figure A below (to
prevent the fixing tool from caught into the inside of the printer).
(2) Insert the fixing tool between the carriage and the main case unit, and securely fix it with
tape, as shown in Figures B and C below.
Note: The tape should be similar to the polyester tape used at shipment, which will not easily
be torn or removed, or leave adhesive on the unit when removed.
Leave a sufficient length of tape to fix the tool so that the tape end is easily seen even
when the access cover is closed, so that the user will remove the tool from the returned
printer without fail.
Figure A:
Figure B:
Figure C:
Caution:
1. If the print head is removed from the printer and left alone by itself, ink (especially the pigment
black ink) is likely to dry. For this reason, keep the print head installed in the printer even during
transportation.
2. Securely lock the carriage in the home position, to prevent the carriage from moving and
applying stress to the carriage flexible cable, or causing ink leakage, during transportation.
36
Memo:
If the print head must be removed from the printer and transported alone, perform the following:
1. Install both the black and color ink tanks (to prevent the nozzles from drying).
2. Attach the protective cap (used when the packing was opened) to the print head (to protect the
print head face from damage due to shocks).
37
8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP3000 and corrective actions)
3
B
Variation in the top of
form accuracy
4
B
- Skewed paper feeding
- Margin
5
C
Safety during
transportation
No. Rank Function
Phenomenon
Condition
1
C Print
Margin (approx. 0.3mm) - Paper feeding from the cassette,
results
Photo Paper Plus Double Sided
(A4), borderless printing, printing
on the back side of paper
- In the low temperature and low
humidity environment
2
B
- Skewed paper feeding - Plain paper
- Printing on the platen
- In the high temperature and high
humidity environment
Carriage lock lever
dislocation
6
A
Print
results
Possible Call / Claim
- A margin appears on
printouts.
- Paper feeds at an angle.
Corrective action
- In the printer driver, increase the
amount of extension.
- Change the paper feeding method from
the cassette to the auto sheet feeder.
- Paper feeds at an angle. - If paper is curled, straighten it.
- Printing is performed on - Try printing on the other side of paper.
the platen.
- The back side of paper
gets smeared.
- Print start position varies. - Set the top margin to 4mm or more.
- A5 or legal size
- In the low temperature and low
humidity environment
- Not solved even when the
number of sheets stacked in the
auto sheet feeder or the cassette
is reduced
- Photo Paper Plus Double Sided - A margin appears on
- 2L size (Japan only)
printouts.
- Paper feeds at an angle.
- With the print head and ink tanks
installed
- The phenomenon occurred in the
freight handling test.
- Paper gets smeared.
Soiling on the back side - After continuous borderless
- The back side of paper
of paper (lines or streaks printing of small sized paper
gets smeared.
parallel to the paper feed (such as 4 x 6), when a larger
sized paper (such as A4) is
direction)
printed.
- With Photo Paper Plus Double
Sided or postcards, the
phenomenon is likely to be
noticeable and to be complained
of by users, as printing is
performed on both sides of such
paper.
38
Cause
Due to decrease of paper feed
capability in the low temperature and
low humidity environment
- In the printer driver, increase the
amount of extension.
- Change the paper feeding method from
the cassette to the auto sheet feeder.
When returning the repaired printer to the During transportation for return after
user, insert the fixing tool (A4 plain paper repair, ink dries, and no ink is
ejected.
folded 5 times) between the main case
and the carriage, and fix it with tape. See
7. Special Notes on Servicing in Asia.
1. Perform Bottom plate cleaning (from
the printer driver) up to 3 times*1.
*1
: Change the paper in each Bottom
plate cleaning. The cleaning can end
when paper does not get any soiling.
2. If soiling on the paper still remains
after 3 times of Bottom plate cleaning,
wipe the platen rib(s) and their
surroundings with a cotton swab.
In borderless printing, printing is
performed to the size slightly larger
than the paper size, and ink off the
paper is absorbed by the platen's ink
absorber. Absorbed ink may attach
to the platen rib(s) after several
dozen sheets are printed, causing
soiling at the leading edge of paper
or on the back side of paper.
(8-1. FAQ (Problems specific to the iP3000 and corrective actions) cont’d)
No. Rank Function
Phenomenon
Condition
- Automatic duplex printing (Photo
7
B Print
Soiling on paper in
results automatic duplex printing Paper Plus Double Sided,
postcards, plain paper)
(lines or streaks
perpendicular to the
paper feed direction)
Possible Call / Claim
Corrective action
Cause
On the rib(s) inside the sheet feed
Temporary operational solution:
Cancel automatic duplex printing, and unit used for duplex printing, ink mist
may accumulate, smearing paper.
manually print each side of paper.
Cleaning by user:
1. Perform Bottom plate cleaning (from
the printer driver) up to 3 times*1.
*1
: Change the paper in each Bottom
plate cleaning. The cleaning can end
when paper does not get any soiling.
2. If soiling on the paper still remains
after 3 times of Bottom plate cleaning,
wipe the platen rib(s) and their
surroundings with a cotton swab.
If the phenomenon persists after
conducting 1 and 2, servicing is required.
8
C
Rank: A:
B:
C:
Scratches on paper
- Paper is scratched.
- PP-101D, PP-101, PR-101,
- Marks appear on printed
SG-101, etc.
paper.
- Paper feeding from the cassette
- Multiple number of sheets loaded
Service:
Wipe any soiling or dirt off from the
sheet feed unit and the bottom case
unit ribs*2.
- Change the paper feeding method from Scratches on the PF return lever due
to paper feeding from the cassette,
the cassette to the auto sheet feeder.
and duplex printing path.
- If automatic duplex printing is
performed, cancel it, and, by setting
only a single sheet of paper in the auto
sheet feeder, manually print each side
of paper.
The phenomenon is likely to occur frequently. (Caution required).
The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.
The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.
*2: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:
39
40
8-2. New Technologies
(1) Multi-paper handling
Paper feeding through the auto sheet feeder and the front cassette, automatic duplex printing, and
CD-R / DVD-R direct printing is available as a standard feature.
- Auto sheet feeder: Supports credit card size and sticker sheets as well as conventional paper
types and sizes.
- Front cassette:
Except credit card size and sticker sheets, supports the same types and
sizes of paper as the auto sheet feeder.
- Automatic duplex printing unit built-in:
By using Photo Paper Plus Double Sided, a photo album can be created
automatically.
- CD-R / DVD-R direct printing unit built-in:
By incorporating CD-R / DVD-R tray feeder functionality into the printer,
CD-R / DVD-R direct printing can be performed without using a CD-R tray
feeder.
Front loading and operation without any lever settings offers easy and quick printing.
(2)
New design
- Complete renovation to a new generation printer design
- Elegant-looking housing with mirror finished surface
- Various features and functionality in a compact body comparative to the i850 in size.
(3) Automatic duplex printing unit installed as a standard feature
For the following paper types and sizes, automatic duplex printing can be performed:
- Type: Plain paper, Super White Paper (double-sided plain paper), Photo Paper Plus Double
Sided (double-sided glossy photo paper)
- Size: A5, B5, 5" x 7", A4, LTR
41
iP3000 Print Mode
YMC: 5pl ink droplets
mck: 2pl ink droplets
Bi: Bi-directional
<Normal Color Printing>
Print direction, ink used, resolution
Paper type
Quality 1
Quality 2
Plain paper
Transparency
(CF-102)
Glossy Photo Paper
(GP-401)
High Resolution Paper
(HR-101S)
Envelope
Custom
16 passes, Bi
YMC:2400 x 1200
mc: 4800 x 1200
Matte Photo Paper
(MP-101)
Photo Paper Plus Glossy
Photo Paper Plus Semigloss
(PP-101/SG-101)
Photo Paper Plus Double
Sided
(PP-101D)
CD-R
(recommended / other)
Quality 4
Quality 5
Draft
1 pass, Bi
BK: 300 x 300
YMC: 600 x 600
Custom
1 pass, Bi
BK: 300 x 600
YMC: 600 x 600
High
6 passes, Bi
YMC: 1200 x 1200
T-shirt transfer
Photo Paper Pro
(PR-101)
Quality 3
High
Standard
4 passes, Bi
1 pass, Bi
BK: 600 x 600
BKY: 600 x 600
YMCmc: 1200 x
MC: 1200 x 600
1200
High
Standard
6 passes, Bi
2 passes, Bi
BK: 600 x 600
BK: 600 x 600
YMC: 1200 x 1200 YMC: 1200 x 1200
High
8 passes, Bi
CMY:1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC:1200 x 1200
mc: 1200 x 1200
High
4 passes, Bi
BK: 600 x 600
YMCmc: 1200 x
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
6 passes, Bi
CMY:1200 x 1200
mc: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
3 passes, Bi
BKY: 600 x 600
MC: 1200 x 600
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
Draft
4 passes, Bi
3 passes, Bi
YMC: 1200 x 1200 YMC: 1200 x 1200
mc: 1200 x 1200 mc: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Draft
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
<Borderless Printing>
Print direction, ink used, resolution
Paper type
Quality 1
Plain paper
Photo Paper Pro
(PR-101)
Quality 2
Quality 3
Standard
2 passes, Bi
Y: 600 x 600
MC: 1200 x 1200
Custom
High
Standard
16 passes, Bi
6 passes, Bi
4 passes, Bi
YMC:2400 x 1200 YMC: 1200 x 1200 YMC: 1200 x 1200
mc: 4800 x 1200 mc: 1200 x 1200 mc: 1200 x 1200
Quality 4
Quality 5
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Matte Photo Paper
(MP-101)
Photo Paper Plus Glossy
Photo Paper Plus Semigloss
(PP-101/SG-101)
Glossy Photo Paper
(GP-401)
Envelope
Photo Paper Plus Double
Sided
(PP-101D)
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
Draft
4 passes, Bi
3 passes, Bi
YMC: 1200 x 1200 YMC: 1200 x 1200
mc: 1200 x 1200 mc: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
3 passes, Bi
Y: 600 x 600
MC: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
<Duplicate Printing>
Print direction, ink used, resolution
Paper type
Quality 1
Plain paper
Envelope
Photo Paper Plus Double
Sided
(PP-101D)
Quality 2
Quality 3
High
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
High
6 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Standard
1 pass, Bi
Y: 600 x 600
MC: 1200 x 1200
Standard
3 passes, Bi
Y: 600 x 600
MC: 1200 x 1200
Standard
4 passes, Bi
YMC: 1200 x 1200
mc: 1200 x 1200
Quality 4
Quality 5
Draft
1 pass, Bi
YMC: 600 x 600
Custom
1 pass, Bi
YMC: 600 x 600
<Camera Direct Printing>
Print direction, ink used, resolution
Paper type
Quality 1
Photo Paper Pro
(PR-101 4 x 6)
Photo Paper Plus Glossy
(PP-101 4 x 6)
Quality 2
High
6 passes, Bi
CMY:1200 x 1200
mc:1200 x 1200
High
6 passes, Bi
CMY:1200 x 1200
mc:1200 x 1200
Quality 3
Quality 4
Quality 5
APPENDIX 1: SERVICE TEST PRINT
<EEPROM information contents>
On the service test print (sample below), confirm the EEPROM information as shown below. (The
information is given in the upper portion of the printout.)
<Print check items>
On the service test print (sample below), confirm the following items:
- Check 1, nozzle check pattern: Ink shall be ejected from all nozzles
- Check 2, top of form accuracy: The line shall not extend off the paper.
- Check 3, vertical straight lines: The line shall not be broken.
- Check 4, halftone:
There shall be no remarkable streaks or unevenness.
- Check 5, CD-R / automatic print head alignment sensor correction: The results shall be OK.
<Service test print sample>
42
APPENDIX 2: EEPROM INFORMATION PRINT
<How to read EEPROM information print>
Print sample:
iPXXXX V1.02 IF(USB1=1 1284=0) D=004.5 ST=2004/05/27-18:30
ER(ER0=1000 ER1=5100 LPT=2004/06/03-09:09
PC(M=002 R=000 T=001 D=009 C=009)
CLT(BK=2004/06/19-18:30 CL=2004/06/19-18:30)
CH=00002 CT(BK1=040 BK2=020 C=109 M=012 Y=113) IS(BK1=1 BK2=0 C=1 M=1 Y=1)
P_ON(S=00009) A_REG=1 M_REG=0
UR(A(BKoe)=+01 B(Coe)=-01 C(Moe)=+01 D(SCoe)=-01 E(SMoe)=+01 F(PBKoe)=+01
G(BKbi)=+01 H(CLbi)=+01 I(BK-CL)=+01 J(SCLbi)=+01 K(C-SC)=+01 L(M-SM)=+01)
WP=0024 CDIN(LG=001 PB=000) MSD(015)
PAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 EV=00000)
UCPAGE(All=00083 PP=00035 HR+MP=00003 PR+SP+SG =00000 GP =00000 PC=00000 EV=00000)
BPPAGE(All=00083 BSGP=00003 PC=00000)
CDPAGE(All=000) EDGE=00083 L=00000 CDR=00000
CDRP=(-00005,-00029) CDRS=(000)
Head TempBK=18.5 Head TempC=17.5 Env Temp=30.0 FF(3F 3F 3F)
HDEEPROM
V0001
SN=0318-A43D
LN(00000 00000 00001 00003 00001 00000 00000)
ID=00
IL=(BK=000 C=000 M=000 Y=000 C2=000 M2=000 PBK=000)
Printed items:
1. Model name 2. ROM version 3. Connected I/F (USB1/1284) 4. Waste ink amount 5. Installation date
6. Operator call/service call error record 7. Last printing time
8. Purging count (manual/deep cleaning/timer/dot count/ink tank or print head replacement)
9. Cleaning time (BK/CL)
10. Print head replacement count 11. Ink tank replacement count (pigment BK/dye BK/C/M/Y) 12. Ink
status (pigment BK/dye BK/C/M/Y)
13. Power-on count (soft) 14. Automatic print head alignment by user 14-1. Manual print head alignment
by user
15. User print head alignment values (Bkoe/Coe/Moe/SCoe/SMoe/PBKoe/BKbi/CLbi/BK-PCBK/SCLbi/C-SC/M-SM)
16. Wiping count 17. Camera Direct Print-supported device connection record 18. Longest period where printing
stops
19. ASF feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper
Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, Postcard, Envelope)
20. U-turn cassette feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro
& Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope)
21. Auto duplex print pages (total, Photo Paper Plus Double Sided, postcard)
22. Camera Direct print pages (total) 23. Borderless print pages 24. L & 4x6 print pages
25. Number of CD-Rs printed
26. CD-R print position adjustment 27. CD-R sensor correction value
28. Print head temperature (BK/CL) 29. Inside temperature 30. Line inspection information
HDEEPROM
31. Version
32. Serial number
33. Lot number
34. Print head ID
35. Ink ejection level (BK/C/M/Y/C2/M2/PBK)
43