CyberData VoIP Paging/Loudspeaker Amplifier Product specifications

Singlewire-enabled
VoIP V2 Paging Amplifier
Operations Guide
Part #011085
Document Part #930363A
for Firmware Version 1.2.3
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601
VoIP V2 Paging Amplifier Operations Guide 930363A
Part # 011085
COPYRIGHT NOTICE:
© 2010, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of
an agreement between CyberData Corporation and recipient of this manual, and their use is subject
to that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may
be the trademarks or registered trademarks of their respective owners.
Phone: (831) 373-2601
Technical Support Ext. 333
support@cyberdata.net
Fax: (831) 373-4193
Company and product information at www.cyberdata.net
Operations Guide
930363A
CyberData Corporation
Revision Information
Revision A, released on 9-15-2010, corresponds to firmware version 1.2.3.
Operations Guide
930363A
CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Operations Guide
930363A
CyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety
issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic,
and health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and
Caution, the specific hazard type, and pictorial alert icons.
Operations Guide
930363A
CyberData Corporation
Abbreviations and Terms
Operations Guide
Abbreviation or Term
Definition
A-law
A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP
Audio Video Profile
Cat 5
TIA/EIA-568-B Category 5
DHCP
Dynamic Host Configuration Protocol
LAN
Local Area Network
LED
Light Emitting Diode
Mbps
Megabytes per Second.
NTP
Network Time Protocol
PBX
Private Branch Exchange
PoE
Power over Ethernet (as per IEEE 802.3af standard)
RTP
Real-time Transport Protocol
RTFM
Reset Test Function Management
SIP
Session Initiated Protocol
Talkback
Two-way communication enabled
TFTP
Trivial File Transfer Protocol
u-law
A companding algorithm, primarily used in the digital telecommunication
UC
Unified Communications
VoIP
Voice over Internet Protocol
930363A
CyberData Corporation
i
Contents
Chapter 1 Product Overview
1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features .....................................................................................................................................3
1.4 Supported Protocols ..............................................................................................................................3
1.5 Product Specifications ...........................................................................................................................4
Chapter 2 Installing the VoIP V2 Paging Amplifier
5
2.1 Parts List ..................................................................................................................................................5
2.2 Paging Amplifier Setup .........................................................................................................................6
2.2.1 Paging Amplifier Components .................................................................................................7
2.2.2 Paging Amplifier DIP Switches ................................................................................................8
2.2.3 VoIP V2 Paging Amplifier System Installation and Connection Options ..........................9
2.2.4 Confirm Operation .................................................................................................................... 11
2.2.5 Confirm the IP Address and Test the Audio .........................................................................12
2.2.6 Adjust the Volume .................................................................................................................... 13
2.3 Configure the Paging Amplifier Parameters ...................................................................................14
2.3.1 Paging Amplifier Web Page Navigation ................................................................................ 15
2.3.2 Log in to the Configuration Home Page ................................................................................ 15
2.3.3 Upgrade the Firmware and Reboot the Paging Amplifier .................................................. 18
2.3.4 Reboot the Paging Amplifier ................................................................................................... 21
2.4 Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later .................. 22
Appendix A Mounting the Amplifier
28
A.1 Mount the Amplifier ......................................................................................................................... 28
Appendix B Setting up a TFTP Server
29
B.1 Set up a TFTP Server ........................................................................................................................... 29
B.1.1 In a LINUX Environment ........................................................................................................ 29
B.1.2 In a Windows Environment ................................................................................................... 29
Appendix C Troubleshooting/Technical Support
30
C.1 Frequently Asked Questions (FAQ) ................................................................................................. 30
C.2 Documentation .................................................................................................................................... 30
C.3 Contact Information ............................................................................................................................ 31
C.4 Warranty ............................................................................................................................................... 31
C.4.1 Warranty & RMA Returns within the United States ........................................................... 32
C.4.2 Warranty & RMA Returns Outside of the United States .................................................... 32
C.4.3 Spare in the Air Policy .............................................................................................................32
C.4.4 Return and Restocking Policy ................................................................................................ 32
C.4.5 Warranty and RMA Returns Page ......................................................................................... 32
Index
Operations Guide
33
930363A
CyberData Corporation
1
1 Product Overview
The Singlewire-enabled VoIP V2 Paging Amplifier provides an easy method for implementing an
IP-based overhead paging system for both new and legacy installations.
With up to 25 watts of driving power (802.3at), the Amplifier provides direct drive of a standard
Horn speaker and supports a line-out connector for connection to an external amplifier. The
interface is compatible with Singlewire's InformaCast software.
Note
The version of InformaCast needs to be 4.0 or higher.
Note
Prior to installation, create a plan for the locations of your units.
General Alert
Consult local building and electrical code requirements prior to installation.
GENERAL ALERT
1.1 How to Identify This Product
To identify the VoIP V2 Paging Amplifier, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011085.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
AMPLIFIER,VoIP PAGING V2,PoE,
INDOOR METAL ENCLOSURE,RoHS
011085A / 021047E
085000001
Model number
Operations Guide
930363A
CyberData Corporation
Product Overview 2
Typical System Installation
1.2 Typical System Installation
Figure 1-2 illustrates how the VoIP V2 Paging Amplifier is normally installed as part of a public
address system.
Figure 1-2. Typical Installation
802.3af Compliant Ethernet Switch
1
2
3
4
5
6
PoE Injector
(High Power Mode with Injector)
Loudspeaker
Operations Guide
Loudspeaker
930363A
VoIP Phone
Singlewire Server
CyberData Corporation
Product Overview 3
Product Features
1.3 Product Features
• InformaCast software compatible
• Dual-speed ethernet 10/100 Mbps
• Web-based configuration
• Web-based firmware upgradeable
• PoE 802.3af-enabled (Powered-overEthernet)
• Line-out connector
• Direct speaker drive
• Network and external speaker volume
control
1.4 Supported Protocols
The V2 Paging Amplifier supports:
• HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of V2 Paging
Amplifier operations.
• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
• TFTP Client
Facilitates Web-based firmware upgrades of the latest V2 Paging Amplifier capabilities.
• RTP
• RTP/AVP - Audio Video Profile
• SPEEX
• Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
Operations Guide
930363A
CyberData Corporation
Product Overview 4
Product Specifications
1.5 Product Specifications
Table 1. Product Specifications
Category
Specification
Ethernet I/F
10/100 Mbps
Power Input
PoE 802.3at or 802.3af
Operating Temperature
-30 to 55 C (-22 to 131 F)
Protocol
SIP RFC 3261
Payload Types
G711, SPEEX
Regulatory Compliance
FCC Class A, CE
Warranty
2 Years Limited
Dimensions
1.26” x 9.45” x 3.13”
Audio Output
802.3af - up to 10 Watts (default, 50% duty
cycle [one second on and one second off]).
Lineout:
Operations Guide
Output Signal Amplitudes
2.0 VPP maximum
Output Level
+2dBm nominal
Total Harmonic Distortion
0.5% maximum
Part Number
011085
930363A
CyberData Corporation
5
2 Installing the VoIP V2 Paging Amplifier
2.1 Parts List
Table 2-1 illustrates the parts for each Paging Amplifier and includes a kit for mounting.
Table 2-1. Parts List
Quantity
Part Name
1
Paging Amplifier Assembly
1
Installation Quick Reference Guide
1
Paging Amplifier Mounting Accessory Kit, RoHS
(part #071057A) which includes:
Illustration
(2)Plastic Ribbed Anchors
(2) #6 Sheet Metal Screws
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 6
Paging Amplifier Setup
2.2 Paging Amplifier Setup
Set up and configure each Paging Amplifier before you mount it.
CyberData delivers each Paging Amplifier with the factory default values indicated in
Table 2-2:
Table 2-2. Factory Default Settings—Default of Network
Parameter
Factory Default Setting
IP Addressing
IP Address
DHCP
a
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet
Maska
255.0.0.0
Default
Gatewaya
10.0.0.1
a. Default if there is not a DHCP server present.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 7
Paging Amplifier Setup
2.2.1 Paging Amplifier Components
Figure 2-3 shows the components of the Paging Amplifier .
Figure 2-3. Paging Amplifier Components
DIP Switches
RTFM Switch
To broadcast a Paging Amplifier’s current IP address,
press and hold the RTFM switch until you hear the IP
address announcement, and then release the RTFM
switch.
To restore the factory defaults, complete the following
steps:
1. Press and hold the RTFM switch until you hear the IP
address announcement. Continue holding the RTFM
switch for an additional five seconds until you hear the
Paging Amplifier announce the words, “restoring defaults”
and “rebooting”.
2. Release the RTFM switch. The Paging Amplifier will be
restored to the factory default settings.
Power LED (GREEN/BLUE)
The power LED is a steady green in low power mode and
a steady blue during high power mode. The power LED
will only blink either during a boot up or a phone call.
Status LED (GREEN)
A steady LED confirms that the Paging Amplifier is operational.
The LED will blink during a page when it is online.
Network Activity LED (GREEN)
Network Link LED (GREEN/YELLOW)
Speaker Volume
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 8
Paging Amplifier Setup
2.2.2 Paging Amplifier DIP Switches
See Figure 2-4 to identify the DIP Switches.
Figure 2-4. DIP Switches
See Table 2-3 for the DIP Switch settings for the revision B (or later) board.
Table 2-3. DIP Switch Settings—Low Power—802.3af Compliant (Default)
Operations Guide
DIP Switch
Setting
Description
1
OFF
Sets PoE for 802.3af class.
2
N/A
Not applicable for power setting.
3
ON
Switch mode current set to LOW.
4
OFF
Low gain amplifier setting.
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 9
Paging Amplifier Setup
2.2.3 VoIP V2 Paging Amplifier System Installation and Connection Options
Figure 2-5 through Figure 2-6 illustrates connection options for the VoIP V2 Paging Amplifier.
Figure 2-5. V2 Paging Amplifier Connections
See Figure 2-6
See Figure 2-7
CLASS II WIRING
1-Sense (+)
2-GND
3-Relay COM
4-Relay NO
5-Line-In(+)
6-Line-In(-)
7-Line-Out(+)
8-Line-Out(-)
9-Spkr Out(+)
10-Spkr Out (-)
Figure 2-6. Line Out Connection
Generic Ethernet Switch
1
2
3
4
5
6
Line-out
Connection
Existing Loudspeaker
Existing Amplifier
IP Phone
Paging Amplifier
(up to 25 watts)
Informacast Server
Figure 2-7. Speaker Out Connection
802.3af Compliant Ethernet Switch
High Power PoE Switch
1
2
3
4
5
6
PoE Injector
(High power mode with Injector)
011068 Loudspeaker
Operations Guide
Paging Amplifier
(up to 25 watts)
930363A
VoIP Phone
Informacast Server
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 10
Paging Amplifier Setup
See Table 2-4 for details about the Paging Amplifier connections.
Table 2-4. Paging Amplifier Connections
Connection
Ethernet
Connection Details
●
Use a RJ 45 cable.
Location
VoIP V2 Paging Amplifier
2.2.3.1 Loudspeaker Type
Using the amplified output, the CyberData VoIP V2 Paging Amplifier supports the 011068
Loudspeaker or equivalent unamplified loudspeaker.
Figure 2-8. 011068 Loudspeaker
2.2.3.2 Cabling/Wiring
Using the amplified output, you may connect a loudspeaker to a Paging Amplifier with a good
quality speaker cable that is limited to 25 feet in length.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 11
Paging Amplifier Setup
2.2.4 Confirm Operation
After connecting the Paging Amplifier to the ethernet hub, use the LEDs on the Paging Amplifier
face to confirm that the Paging Amplifier is operational and linked to the network.
Table 2-5. Paging Amplifier LEDs
LED
Color
Function
Power
Blue/Green
The power LED is illuminated a steady green when the power is on and in
low power mode. The power LED is illuminated a steady blue when the
amplifier is in high power mode. The power LED will blink during a boot up or
a phone call.
Status
Green
After supplying power to the Paging Amplifier, a steady LED confirms that
the Paging Amplifier is operational. The status LED will blink during a page
when it is online.
Link
Green/Yellow
The Link LED is illuminated green for a 10Mb link or yellow/green for a
100Mb link when the network link to the Paging Amplifier is established.
Activity
Green
The Activity LED blinks to indicate network traffic.
Figure 2-9. Paging Amplifier LEDs—Power and Link
Power LED (blue/green)
Link LED (green/yellow)
Figure 2-10. Paging Amplifier LEDs—Status and Activity
Status LED (green)
Activity LED
(green)(yellow)
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 12
Paging Amplifier Setup
2.2.5 Confirm the IP Address and Test the Audio
2.2.5.1 RTFM Switch
When the Paging Amplifier is operational and linked to the network, use the Reset Test Function
Management (RTFM) switch (Figure 2-11) on the Paging Amplifier face to announce and confirm
the Paging Amplifier’s IP Address, and test that the audio is working.
Figure 2-11. RTFM Switch
RTFM switch
Announcing the IP To announce a Paging Amplifier’s current IP address:
Address
1. Press and hold the RTFM switch until you hear the IP address announcement.
2. Release the RTFM switch.
Caution
GENERAL ALERT
Restoring the
Factory Default
Settings
Equipment Caution: Pressing and holding the RTFM switch for more than five
seconds after the IP address announcement will restore the V2 Paging Amplifier
to the factory default settings. See the “Restoring the Factory Default Settings”
section.
To restore the factory default settings, complete the following steps:
1. Press and hold the RTFM switch until you hear the IP address announcement. Continue holding
the RTFM switch for an additional five seconds until you hear the Paging Amplifier announce
the words, “restoring defaults” and “rebooting”.
2. Release the RTFM switch. The Paging Amplifier will be restored to the factory default settings.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 13
Paging Amplifier Setup
2.2.6 Adjust the Volume
2.2.6.1 External Volume Dial
To adjust the Paging Amplifier volume, turn the external Volume dial (Figure 2-12) on the Paging
Amplifier face.
Note
For the lineout volume, the volume is fixed and the volume control is adjusted through an
external amplifier.
Figure 2-12. External Volume Dial
External volume dial
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 14
Configure the Paging Amplifier Parameters
2.3 Configure the Paging Amplifier Parameters
To configure the Paging Amplifier online, use a standard web browser.
Configure each Paging Amplifier and verify its operation before you mount it. When you are ready
to mount a Paging Amplifier enclosure, refer to Appendix A, "Mounting the Amplifier" for instructions.
All Paging Amplifier are initially configured with the default IP settings indicated in Table 2-6.
When configuring more than one Paging Amplifier, attach the Paging Amplifiers to the network one
at a time to avoid IP address conflicts.
Table 2-6. Factory Default Settings
Parameter
Factory Default Setting
IP Addressing
DHCP
IP
Addressa
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet Maska
255.0.0.0
Default
Gatewaya
10.0.0.1
a. Default if there is not a DHCP server present.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 15
Configure the Paging Amplifier Parameters
2.3.1 Paging Amplifier Web Page Navigation
Table 2-7 shows the navigation buttons that you will see on every Paging Amplifier web page.
Table 2-7. V2 Paging Amplifier Web Page Navigation
Web Page Item
Description
Link to the Home page.
Link to the Update Firmware page.
2.3.2 Log in to the Configuration Home Page
1. Open your browser to the Paging Amplifier IP address.
Note
If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note
Make sure that the PC is on the same IP network as the Paging Amplifier.
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products.
CyberData’s VoIP Discovery Utility program is available on the VoIP V2 Paging Amplifier
product page at:
http://www.cyberdata.net/support/voip/discovery_utility.html
The Paging Amplifier ships in DHCP mode. To get to the Home page, use the discovery utility to
scan for the device on the network and open your browser from there.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 16
Configure the Paging Amplifier Parameters
2. When prompted, use the following default Web Access Username and Web Access Password
to access the Home Page (Figure 2-13):
Web Access Username: admin
Web Access Password: admin
Figure 2-13. Home Page
Note
Operations Guide
Figure 2-13 shows the factory default settings.
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 17
Configure the Paging Amplifier Parameters
3. On the Home Page, review the setup details and navigation buttons described in Table 2-8.
Table 2-8. Home Page Overview
Web Page Item
Description
Device Settings
Device Name
Shows the device name (25 character limit).
Change Username
Type in this field to change the username (25 character limit).
Change Password
Type in this field to change the password (19 character limit).
Re-enter Password
Type the password again in this field to confirm the new password
(19 character limit).
Current Settings
Serial Number
Shows the device serial number.
Mac Address
Shows the device Mac address.
Firmware Version
Shows the current firmware version.
IP Addressing
Shows the current IP addressing setting (DHCP or Static).
IP Address
Shows the current IP address.
Subnet Mask
Shows the current subnet mask address.
Default Gateway
Shows the current default gateway address.
DNS Server 1
Shows the current DNS Server 1 address.
DNS Server 2
Shows the current DNS Server 2 address.
Boot Time
Shows the boot time.
Current Time
Shows the current time.
InformaCast Server
Shows the InformaCast Server IP address.
Configuration File
Shows the configuration file.
B’casts Accepted
Shows the number of B’casts accepted.
B’casts Rejected
Shows the number of B’casts rejected.
B’casts Rejected
Shows the number of active B’casts.
RTP Packets Rx’d
Shows the number of RTP packets Rx’d.
Miscellaneous Settings
Two Speakers Connected
Select either Yes or No to indicate whether you have two speakers
connected.
Beep on Initialization
Select either Yes or No to indicate if you want to hear a beep when
the unit is powered up.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 18
Configure the Paging Amplifier Parameters
2.3.3 Upgrade the Firmware and Reboot the Paging Amplifier
To upload the Paging Amplifier firmware from your PC:
1. Set up a TFTP server.
If you do not already have a TFTP server running on your network, see Appendix B, "Setting up
a TFTP Server".
2. Retrieve the latest Paging Amplifier firmware from the VoIP V2 Paging Amplifier Downloads
page at:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingampv2/downloads.html
3. Unzip the Paging Amplifier version file. This file may contain the following:
•
Firmware file
•
Release notes
4. Copy the firmware files to be upgraded to the appropriate TFTP server directory:
•
c:\tftp-root\for Windows
•
/tftpboot/for Linux
5. Log in to the Paging Amplifier home page as instructed in Section 2.3.2, "Log in to the
Configuration Home Page".
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 19
Configure the Paging Amplifier Parameters
6. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-14.
Figure 2-14. Firmware Upgrade Page
Note
Figure 2-14 shows the factory default settings.
7. Enter the IP address of your TFTP server into the TFTP Server IP parameter field.
8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field.
For example, kernel filename 100-uImage-pagingamp.bin.
9. Click Upload File.
Note
Operations Guide
This starts the upload process. Once the Paging Amplifier has uploaded the file, the
Uploading Firmware countdown page appears, indicating that the firmware is being
written to flash. The Paging Amplifier will automatically reboot when the upload is
complete. When the countdown finishes, the Upgrade Firmware page will refresh. The
uploaded firmware filename should be displayed in the system configuration (indicating
successful upload and reboot).
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 20
Configure the Paging Amplifier Parameters
Table 2-9 shows the web page items on the Upgrade Firmware page.
Table 2-9. Firmware Upgrade Parameters
Web Page Item
Description
Firmware Version
Shows the current firmware version.
TFTP Server IP address
Enter the IP address of your TFTP server into the TFTP
Server IP parameter field (15 character limit).
New Filename
Use this field to enter the new file name for the firmware
file that you are uploading (25 character limit).
Click on the Submit button to automatically upload the
selected firmware and reboot the system.
Click on the Reboot button to reboot the system.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 21
Configure the Paging Amplifier Parameters
2.3.4 Reboot the Paging Amplifier
To reboot a Paging Amplifier, log in to the web page as instructed in Section 2.3.2, "Log in to the
Configuration Home Page".
1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-15).
Figure 2-15. Reboot System Section
Reboot
2. Click Reboot. A normal restart will occur and you will see the following Reboot page.
Figure 2-16. Reboot Page
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 22
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
2.4 Identifying and Testing a Paging Amplifier when Using
InformaCast 4.0 or Later
This section describes the basic process for identifying and testing the CyberData Paging Amplifier
when using Singlewire's InformaCast software version 4.0 or later.
Note
If you have questions or need help, please consult your InformaCast documentation and or
contact the CyberData support team.
Note
CyberData's support is limited to IP endpoint functionality when used with an InformaCast
system.
To add the Paging Amplifier to the InformaCast server:
1. Click Edit IP Speakers on the Main Screen of the Singlewire Informacast Server Web
Interface.
Figure 2-17. Main Screen of the Singlewire InformaCast Server Web Interface
Edit IP Speakers
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 23
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
2. On the IP Paging Amplifier Configuration page, InformaCast will indicate that it has detected
new units. Click View.
Figure 2-18. IP Amplifier Configuration Page
View
InformaCast has detected new Speakers.
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 24
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
3. The IP Speaker Configuration page will show four newly detected units. Click Test.
Figure 2-19. IP Speaker Configuration Page
Test
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 25
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
4. On the Test IP Speaker page, Enter a number into the Test duration field.
5. Click Test.
6. You will hear a tone from the unit being testing.
7. After the test, click Cancel to return to the IP Configuration page.
Figure 2-20. Test IP Speaker Page
Test duration
View Speaker’s Status Page
Note
Cancel
Test
When viewing the unit's status page via Informacast, Informacast links to the wrong port
and path.
Informacast expects our unit's status page to be at:
http://<ipaddr>:10004/status.
The status page is actually at:
http://<ipaddr>/ (port 80)
Therefore, if a user clicks the link to view the status page and is directed to:
http://10.10.10.10:1004/status
The user will need to edit the url in the address bar to:
http://10.10.10.10/
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 26
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
8. On the IP Speaker Configuration page, Click Add to add a Paging Amplifier to the
InformaCast server.
Figure 2-21. IP Configuration Page
Add
Operations Guide
930363A
CyberData Corporation
Installing the VoIP V2 Paging Amplifier 27
Identifying and Testing a Paging Amplifier when Using InformaCast 4.0 or Later
9. On the Add IP Speaker page, Fill out appropriate fields and click Add.
Figure 2-22. Add IP Speaker Page
Add
Your unit is now registered to the InformaCast server. You now can configure this device as part of
the InformaCast system setup as required.
Operations Guide
930363A
CyberData Corporation
28
Appendix A: Mounting the Amplifier
A.1 Mount the Amplifier
Before you mount the enclosure, make sure that you have received all of the parts for each
enclosure. Refer to Table A-10.
Table A-10. Wall Mounting Components (Part of the Accessory Kit)
Operations Guide
Quantity
Part Name
2
Plastic Ribbed Anchors
2
#6 Sheet Metal Screws
Illustration
Note
The V2 Paging Amplifier was designed for indoor use. Mounting it on the external part of a
building will require additional hardware for weatherproofing, cabling access, and
lightning suppression. Consult a certified electrician for details.
Note
For mounting, use the two #6 SHEET METAL SCREWS to secure the enclosure.
930363A
CyberData Corporation
29
Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Upgrading the VoIP V2 Paging Amplifier firmware requires a TFTP server on which you access the
Web interface where you can upload the firmware files.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
Operations Guide
930363A
CyberData Corporation
30
Appendix C: Troubleshooting/Technical
Support
C.1 Frequently Asked Questions (FAQ)
To see a list of frequently asked questions for your product, do the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingampv2/faqs.html
2. Go to the support page for your product, and click on the FAQs tab.
C.2 Documentation
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by doing the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewirepagingampv2/docs.html
2. Go to the support page for your product, and click on the Documentation tab.
Operations Guide
930363A
CyberData Corporation
31
Contact Information
C.3 Contact Information
Contact
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
USA
www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales
Sales 831-373-2601 Extension 334
Technical
Support
Phone: 831-373-2601 Extension 333
Web: http://www.cyberdata.net/support/contactsupportvoip.html
Returned
Materials
Authorization
To return the product, contact the CyberData Returned Materials Authorization (RMA) department
at:
Phone: 831-373-2601, Extension 136
Email: RMA@CyberData.net
When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
Attention: RMA "your RMA number"
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of
the product will be assessed. Repairs that are in warranty but are damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,
both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for
repaired products shipped back to the customer by CyberData, will be paid by CyberData.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
Operations Guide
930363A
CyberData Corporation
32
Warranty
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to be
returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package should
be sent to the following address:
CyberData Corporation
2555 Garden Rd.
Monterey, CA 93940
Attn: RMA "xxxxxx"
C.4.2 Warranty & RMA Returns Outside of the United States
If you purchased your equipment through an authorized international distributor or reseller, please
contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States
and Canada. More information about the Spare in the Air policy is available at the following web
address:
http://www.cyberdata.net/support/warranty/spareintheair.html
C.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service Agreement for
information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
Operations Guide
930363A
CyberData Corporation
33
Index
Symbols
F
#6 sheet metal screws 28
factory defaults 7, 12
firmware
where to get the latest firmware 18
firmware upgrade parameters 20
firmware upgrades 29
A
accessory kit 5
activity LED 11
address, configuration login 15
announcing an IP address 12
audio encodings 3
H
hazard levels 5
home page 16
http web-based configuration 3
C
I
configurable parameters 17
configuration
default IP settings 14
using Web interface 14
configuration home page 16
configuration page
configurable parameters 17
contact information 31
contact information for CyberData 31
CyberData contact information 31
CyberData support limited to IP endpoint
functionality 22
identifying the speaker (when using InformaCast 4.0) 22
identifying your product 1
illustration of amplifier mounting process 28
InformaCast
Add IP Speaker Page 27
IP Speaker Configuration page 23
Test IP Speaker Page 25
testing and identifying a Singlewire-enabled ceiling
speaker 22
Informacast linking to the wrong port and path 25
InformaCast needs to be 4.0 or higher 1
installation 2
IP address 6, 14, 20
IP addressing
default
IP addressing setting 6, 14
D
default
gateway 6, 14
IP address 6, 14
subnet mask 6, 14
username and password 6, 14
web login username and password 16
default gateway 6, 14
default IP settings 14
default login address 15
DHCP Client 3
discovery utility program 15
L
LEDs 11
link LED 11
Linux, setting up a TFTP server on 29
log in address 15
loudspeaker, cabling/wiring 10
loudspeaker, type 10
E
enclosure, mounting 28
Operations Guide
930363A
CyberData Corporation
34
M
setting up a TFTP server 29
Singlewire Informacast Server Web Interface 22
Spare in the Air Policy 32
status LED 11
subnet mask 6, 14
supported protocols 3
mounting an amplifier 28
N
navigation (web page) 15
navigation table 15
network link activity, verifying 11
T
tech support 31
technical support, contact information 31
testing the speaker (when using InformaCast 4.0) 22
TFTP server 3, 29
P
packet time 3
parts list 5
password
login 16
restoring the default 6, 14
power LED 11
product
configuring 14
mounting 28
parts list 5
product features 3
product overview
product features 3
product specifications 4
supported protocols 3
typical system installation 2
product specifications 4
protocols supported 3
U
username
default for web configuration access 16
restoring the default 6, 14
V
verifying
network link and activity 11
power on 11
volume 13
volume dial 13
W
R
warranty 31
warranty & RMA returns outside of the United States 32
warranty & RMA returns within the United States 32
warranty and RMA returns page 32
warranty policy at CyberData 31
web access password 6, 14
web access username 6, 14
web configuration log in address 15
web page
navigation 15
web page navigation 15
web-based paging amplifier configuration 14
Windows, setting up a TFTP server on 29
reboot 20, 21
reset test function management switch 12
resetting the IP address to the default 28
restoring the factory defaults 7, 12
return and restocking policy 32
RMA returned materials authorization 31
RMA status 31
RTFM switch 7, 12
RTP/AVP 3
S
safety instructions 4
sales 31
service 31
Operations Guide
930363A
CyberData Corporation