Zhone 6310-A4 Specifications

Hotwire® ReachDSL® v1 (MVL®) Modem,
Model 6310-A4, with Inline Phone Filter
Installation Instructions
Document Number 6310-A2-ZN12-10
December 2005
Contents
End User License Agreement (Zhone and Affiliates) ...............................................................
Hotwire 6310 ReachDSL v1 (MVL) Modem Overview ..........................................................
Getting Started ...........................................................................................................................
Installing the Hotwire 6310 ReachDSL v1 Modem ..................................................................
Power-On ..................................................................................................................................
Troubleshooting .........................................................................................................................
HomeLink (for ReachDSL v1 Modems Only) ..........................................................................
Increasing the Number of End-User Systems ...........................................................................
Cables & Connectors .................................................................................................................
Optional ReachDSL Modem Wall Placement ...........................................................................
Technical Specifications for Hotwire 6310 ReachDSL v1 Modem ..........................................
Important Safety Instructions ....................................................................................................
Government Requirements ........................................................................................................
Trademarks ................................................................................................................................
Patent Notification ....................................................................................................................
Contacting Global Service and Support ....................................................................................
Technical Support ......................................................................................................................
Service Requirements ................................................................................................................
1
3
6
7
10
11
12
12
13
15
17
18
21
22
22
23
23
23
End User License Agreement (Zhone
and Affiliates)
Do not install this Software unless you agree to these provisions.
Return the Software promptly for a refund if you do not agree.
License. Zhone Technologies, Inc. and/or an affiliate ("Zhone") hereby grants you
("User")—either an individual or a single business entity—the non-exclusive right to install,
access, run, or inter. act with ("Use") one copy of the enclosed software (which may have been,
or may be, provided on media, as part of a hardware platform, through download, or otherwise)
and associated documentation ("Software") on the first computer system on which User installs
the Software ("System") solely for internal business purposes (including, without limitation,
providing products and services to User's customers) and subject to the restrictions below).
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
1
Zhone may, in its sole discretion, make available future updates or upgrades to the Software each
of which is also Software subject hereto. Title to and all patent rights, copyrights and other
intellectual property rights in the Software are retained by Zhone and its direct and indirect
suppliers and licensors ("Licensors").
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Used with more than any maximum number of subscribers stated in the documentation
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to Zhone such reasonable additional fee as Zhone may impose from time to time with respect to
such transfer; or (g) made available to third parties as part of any time-sharing or service bureau
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works from, reverse engineer, reverse compile, disassemble or decompile the Software or any
portion thereof except and only to the extent that such activity is expressly permitted by law
notwithstanding this limitation. Violation of any of the foregoing shall be deemed a material
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Limited Warranty. Zhone warrants that the media containing the Software is free from defects in
material and workmanship for ninety (90) days following your purchase of the Software. You
may provide written notice of such defect (addressed to Zhone Technologies, Inc., Attention:
Customer Service, 7001 Oakport Street @ Zhone Way, Oakland, CA 94621) no later than ten
(10) days following expiration of such period and, as your sole and exclusive remedy, Zhone will
provide replacement media. NEITHER ZHONE NOR ITS LICENSORS MAKE ANY OTHER
WARRANTY, EXPRESS, IMPLIED OR STATUTORY. ZHONE AND ITS LICENSORS
DISCLAIM ALL WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE,
MERCHANTABILITY AND NON-INFRINGEMENT. Some states or other jurisdictions do not
allow the exclusion of implied warranties on limitations on how long an implied warranty lasts,
so the above limitations may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from one state or jurisdiction to another.
Limit of Liability. In case of any claim hereunder or related to the Software, neither Zhone nor its
Licensors shall be liable for direct damages exceeding the price paid by User for the Software or
for special, incidental, consequential or indirect damages, even if advised in advance of the
potential thereof.
U.S. Government Users. The Software is a "commercial item" as defined at 48 C.F.R. 2.101,
consisting of "commercial computer software" and "commercial computer software
documentation" as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Software only with the
rights set forth therein.
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6310-A4 ReachDSL Modem
6310-A2-ZN12-10
Third Party Licensors. This Zhone End User License Agreement may be accompanied by
differing or additional provisions applicable to portions of the Software provided by one or more
Licensors ("Licensor Provisions"). User acknowledges and agrees that its Use of such portions of
the Software is subject to the Licensor Provisions.
Hotwire 6310 ReachDSL v1 (MVL)
Modem Overview
The Hotwire® 6310 ReachDSL® version 1 (formerly MVL®) Modem is a component in the
Hotwire ReachDSL System and interoperates with the Hotwire 8310 MVL, or Hotwire
8312/8314 ReachDSL Card in the DSLAM (Digital Subscriber Line Access Multiplexer)
system. This system provides high-speed Internet or corporate LAN access over traditional
twisted-pair copper telephone wiring.
The ReachDSL technology:
z
Utilizes an inline phone filter on the ReachDSL modem’s PHONE jack.
z
Operates over existing copper wire with existing telephone jacks.
z
Includes a second line pass-through from the ReachDSL modem’s LINE jack to PHONE
jack to accommodate an attached 2-line telephone.
Provides rate adaptive data rates to dynamically adapt and allocate bandwidth to optimize
applications.
In addition, the ReachDSL v1 technology:
z
z
Transforms a single copper pair into multiple virtual lines to support multiple services
simultaneously.
z
Supports simultaneous multiple access of four ReachDSL v1 modems with up to
254 end-user systems sharing one common WAN interface.
z
Features HomeLink, which provides peer-to-peer communications, including print and file
sharing applications (see HomeLink (for ReachDSL v1 Modems Only) on page 12).
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Hotwire ReachDSL System
Copper pairs run from the central office (CO) to the customer premises (CP) to create the local
loop. The local loop terminates on the customer premises at the demarcation point.
Customer Premises (CP)
Local Loop
Central
Office
(CO)
Network
Service
Provider
(NSP)
DSL/POTS
Demarcation
Point
ReachDSL
Modem
Ethernet
Crossover or
Cable
Ethernet
Cable
End-user
Systems
(up to 32)
Hub
DSL – Digital Subscriber Lines
POTS – Plain Old Telephone Service
01-17005
NOTES:
In this document:
— A telephone is used to represent any equipment that plugs into a phone jack and uses
the POTS line, such as a phone, modem, or fax machine.
— End-user system is used to represent any PC with an Ethernet connection and
ReachDSL-based service.
— RJ11 wall jack is used to represent either an RJ11 or an RJ14 wall jack. The RJ14 wall
jack is used for a phone with two lines.
— Service provider is used to represent any Internet Service Provider (ISP) or remote
LAN access provider.
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Phone Filter
Depending on the type of phone handset and the quality of the home or business wiring, a phone
filter is recommended to minimize background noise during a phone conversation. An internal
phone filter is included with the Hotwire 6310 ReachDSL v1 Modem. If additional telephones
are used on the same phone line as the ReachDSL modem, install one phone filter on each
telephone.
There are two Hotwire phone filters:
z
Hotwire 6035 Universal Phone Filter is designed for use with a tabletop phone.
z
Hotwire 6040 Universal Wall Jack Phone Filter is designed for use with a wall phone.
Customer
Premises (CP)
ReachDSL
Modem
6035
Phone Filter
RJ11
Wall
Jack
POWER
ETHER
NET
PHONE
LINE
ReachDSL Modem
RJ11
Wall Jack
6040
Wall Jack
Phone
Filter
FAX
POWER
ETHER
NET
PHONE
LINE
01-17006
Product-Related Documents
To install a phone filter, refer to the appropriate document:
z
Hotwire 6035 Universal Phone Filter Installation Instructions
z
Hotwire 6040 Universal Wall Jack Phone Filter Installation Instructions
Contact your sales or service representative to order additional product documentation.
Product documents are available on the World Wide Web at www.zhone.com.
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
5
Getting Started
Before beginning your modem’s installation, make sure that you have all the equipment that you
need.
Package Checklist
Verify that your package contains the following:
z
Hotwire 6310 ReachDSL v1 Modem
z
DSL interface cable with RJ11 connectors
z
Power cord with power transformer
Wiring and Cables You Need
The following wiring and standard connectors are used with this product:
z
Standard RJ11 (or RJ14) wall jack for the ReachDSL modem cabling.
z
Standard Ethernet 8-pin, non-keyed modular plug for a PC or workstation. An Ethernet
straight-through or crossover cable is used.
— Refer to Installing the Hotwire 6310 ReachDSL v1 Modem on page 7 for Ethernet
installation details.
— Refer to Cables & Connectors on page 13 for ReachDSL modem and Ethernet cable
pin assignments.
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Installing the Hotwire 6310 ReachDSL v1
Modem
Place the ReachDSL modem on a flat surface with clearance for the rear connectors.
Procedure
1 If a telephone is connected at the RJ11
RJ11
Wall Jack
wall jack where the modem will be installed,
unplug the telephone line from the wall jack.
2 Connect a telephone to the modem. (Optional –
go to Step 3 if you are not connecting a
telephone to the ReachDSL modem.)
Plug the existing telephone interface cable that
was unplugged in Step 1 into the jack labeled
PHONE.
01-17015a
3 Use the supplied RJ11 6-pin interface cable for
the LINE connection. Insert one end of the cable
into the jack labeled LINE. Insert the other end of the cable into the RJ11 wall jack.
PHONE
LINE
POWE
R
ETHER
NET
PHON
E LIN
E
RJ11
6-pin
Interface Cable
RJ11
Wall Jack
01-17015
NOTE:
If you are installing a POTS splitter with another telephone, connect the telephone to
the jack labeled PHONE, then connect the jack labeled LINE to a wall jack. Do NOT
plug any cable into the POTS splitter jack labeled either MODEM or DSL. In
particular, make NO connections between a POTS splitter and the modem.
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
7
4 Use an 8-pin Ethernet cable for the Ethernet connection. Insert one end of the cable into the
jack labeled ETHERNET.
— Use a straight-through cable and connect the other end to an Ethernet hub.
(To connect to a hub’s Uplink connection, use an Ethernet crossover cable).
Ethernet
Line
POWE
R
ETHER
NET
PHON
E LIN
E
Ethernet
Hub
1
2
3
4
5
6
7
8
Ethernet
Straight-Through
Cable
01-17008
–or–
— Use an Ethernet crossover cable and connect the other end to a PC with an Ethernet
Network Interface Card (NIC) installed.
Ethernet
Line
POWE
R
ETHER
NET
PHON
E LIN
E
PC with Ethernet
Network Interface
Card
Ethernet
Crossover
Cable
01-17009
8
6310-A4 ReachDSL Modem
6310-A2-ZN12-10
5 Insert the supplied power cord’s round end into the jack labeled POWER. Plug the
transformer into an AC outlet.
Power
Jack
POWE
R
ETHER
NET
PHON
E LIN
E
Transformer
or
01-17010
The ReachDSL modem hardware installation is now complete. When the power cord is installed,
the ReachDSL modem goes through a power-on self-test.
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6310-A4 ReachDSL Modem
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Power-On
When power is applied, the ReachDSL modem performs self-diagnostics and the PWR LED is
on. The self-diagnostics includes a power-on self-test and all of the LEDs turn on for one second.
Status LEDs
All of the LEDs turn on and off during the power-on self-test. After a successful self-test, the
LEDs should appear as indicated in BOLD in the Condition column below.
LED
Condition
Status
PWR
ON
ReachDSL modem has power.
ALM
OFF
No active alarms.
ON
An alarm condition exists.
OFF
No active tests.
ON
The TST LED is on during the power-on self-test and during a
test initiated by the service provider.
ON
The DSL link is active and ready to transmit and receive data.
TST
LINE
OFF
TX/RX
ETHERNET
The DSL link has not been established.
ON
Data transmission is in progress on the DSL line.
OFF
The modem is not transmitting or receiving data.
ON
The Ethernet connection to the Ethernet hub or PC is active.
OFF
No Ethernet 10BaseT device is detected.
Refer to Troubleshooting on page 11 for LED indications requiring action.
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Troubleshooting
LED Symptom
Action
All LEDs are on.
If LEDs remain on after ten minutes, the modem is not functional.
Contact the service provider.
ALM LED remains
on.
The power-on self-test may have failed. Unplug the unit and reapply
power. If the alarm LED is still on, contact the service provider.
ALM and TST LEDs
are blinking.
Firmware download may be in progress. If firmware download is not
in progress or the LEDs continue blinking after ten minutes, contact
the service provider.
Ethernet LED is off.
Verify that the Ethernet cable is securely installed at both ends, and at
least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is installed.
Refer to Installing the Hotwire 6310 ReachDSL v1 Modem on page 7.
LINE LED is off.
Verify that the LINE cable is securely installed on both ends. If the
problem continues, contact the service provider.
Verify that the line has dial tone. If there is no dial tone, contact the
service provider.
LINE LED is on and
there is no data
transmission.
The DSL link has been established but there is no data transmission.
Verify the Ethernet connection. If the problem persists, contact the
service provider.
LINE and Ethernet
LEDs are on and
there is no data
transmission.
The DSL line and Ethernet links have been established but there is no
data transmission. If the problem continues, contact the service
provider.
PWR LED is off.
Check that the power cord is securely installed on both ends.
If no LEDs are on, the power supply may be defective. Test the outlet
to verify power. If the problem persists, contact the service provider.
If other LEDs are on, the PWR LED may be burned out. Unplug the
unit and reapply power; watch all LEDs during the power-on self-test
to verify if the PWR LED is functioning.
TST LED is on.
A test initiated by the service provider may be active. Wait five
minutes. If the TST LED does not go off, contact the service provider.
To improve data transmission throughput and minimize background noise during a telephone
conversation, make sure that:
z
The Hotwire 6310 ReachDSL v1 Modem is always powered on, even when not in use, and
z
A Hotwire phone filter is installed on every telephone on the same line as the Hotwire 6310
ReachDSL v1 Modem (see Phone Filter on page 5).
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6310-A4 ReachDSL Modem
11
HomeLink (for ReachDSL v1 Modems
Only)
HomeLink is a feature that provides peer-to-peer communications for PCs attached to different
Hotwire 6310 ReachDSL v1 modems at the customer premises.
For example, PCs that are not connected to the same physical Ethernet LAN can now take
advantage of the resources of the primary office computer. With the Microsoft Windows
operating system, multiple end-user systems can share resources, including:
z
File sharing
z
Print sharing
z
Secondary computer backup
To enable the sharing of resources and review security considerations, see Microsoft’s Web site
at www.microsoft.com.
In this example of HomeLink, the PC in the family room could use the office printer.
Family Room
Office
ReachDSL v1
Modem
FAX
ReachDSL v1
Modem
POWER
ETHER
NET
PHONE
RJ11
Wall
Jack
LINE
Hub
POWER
ETHER
NET
PHONE
Ethernet
Cable
RJ11
Wall
Jack
LINE
Printer
01-17012
Increasing the Number of End-User
Systems
A single end-user system is attached to the Hotwire 6310 ReachDSL v1 Modem by using an
Ethernet crossover cable. To increase the number of end-user systems, connect all the PCs to an
Ethernet hub using a straight-through cable.
On one line, the ReachDSL v1 system provides the capability to use up to four Hotwire 6310
ReachDSL v1 modems and 32 end-user systems in any combination.
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6310-A2-ZN12-10
Cables & Connectors
This section is reference information.
Standard twisted-pair CAT3 or better cables are recommended.
z
The LINE and PHONE interface connectors
use 6-pin, non-keyed modular plugs. RJ11 or
RJ14 6-pin connectors can be used.
6-Pin
RJ11 Plugs
Line & Phone Connectors
Pin #
z
Function
1
Not used
2
Ring 2 (optional)
3
DSL Ring 1
4
DSL Tip 1
5
Tip 2 (optional)
6
Not used
Pin #6
Pin #1
98-15304a
The LINE and PHONE jack pinouts are either filtered or unfiltered for POTS.
PHONE Jack Pinouts
LINE Jack Pinouts
Pin # 3, 4
Filtered for POTS
Pin # 3, 4
DSL and POTS
Pin # 2, 5
2nd POTS unfiltered
Pin # 2, 5
2nd line pass-through
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
13
z
The Ethernet interface connector uses an 8-pin, non-keyed modular plug.
— To connect the ReachDSL modem to an
Ethernet hub, use the straight-through
connection.
Ethernet
Cable
8-Pin Straight-through Connection
Pin #
Function
1
10BaseT TX D+
2
10BaseT TX D–
3
10BaseT RX D+
4&5
6
7&8
8-Pin
Plug
Not used
10BaseT RX D–
Pin #8
Not used
Pin #1
98-16055a
–or–
— To connect the ReachDSL modem directly to a PC with an Ethernet NIC card, use an
Ethernet crossover cable.
8-Pin Ethernet Crossover Cable
Function
Pin #
Function
10/100BaseT TX D+ 1
1 10/100BaseT TX D+
10/100BaseT TX D– 2
2 10/100BaseT TX D–
10/100BaseT RX D+ 3
3 10/100BaseT RX D+
Not Used 4
4 Not Used
Not Used 5
5 Not Used
10/100BaseT RX D– 6
6 10/100BaseT RX D–
Not Used 7
7 Not Used
Not Used 8
8 Not Used
Pin #1/2 = Orange/White
Twisted Pair
14
Pin #
Pin #3/6 = Blue/White
Twisted Pair
6310-A4 ReachDSL Modem
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6310-A2-ZN12-10
Optional ReachDSL Modem Wall
Placement
The Hotwire 6310 ReachDSL v1 Modem is designed for tabletop placement. The ReachDSL
modem can also be mounted on a wall. To mount the modem, you will need:
q
Two slotted-head #6 self-threading screws with plastic anchors
q
Drill and 3/16" drill bit for the plastic anchors
q
Screwdriver
A template with the dimensions for the two screws is provided. See ReachDSL Modem Hardware
Template on page 16.
Procedure
To mount the Hotwire 6310 ReachDSL v1 Modem:
1 Use a drill to install the plastic anchors.
2 Use a screwdriver to install the screws. Do not install the screws flush with the wall. Leave
enough clearance to hang the modem housing from the screws.
Wall
Fasteners
Hotwire
ReachDSL
Modem
01-17004
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
15
Bottom
5.10
Top
ReachDSL Modem Hardware Template
01-17014
16
6310-A4 ReachDSL Modem
6310-A2-ZN12-10
Technical Specifications for Hotwire
6310 ReachDSL v1 Modem
Item
Specification*
Height x Width x Depth
1.46" x 5.72" x 4.33" (3.71 cm x 14.54 cm x 11.00 cm)
Weight
0.45 lb. (0.20 kg)
Power
Class 2 Transformer normal
service input voltage range
Input: 100 VAC (+10%), 50 Hz;
120 VAC (+10%), 60 Hz; or
230 VAC (+10%), 50/60 Hz
Output: 5 VDC nominal, minimum 0.6A (SELV)
Approvals
FCC Part 15
Class B digital device
CISPR 22
Class B
Other Certifications
Refer to equipment’s label for approvals on product
Physical Environment
Operating temperature
32°F to 104°F (0°C to 40°C)
Storage temperature
–22°F to 158°F (–30°C to 70°C)
Relative humidity
5% to 95% (noncondensing)
Shock and vibration
Withstands normal shipping and handling
Heat Dissipation
2.35 watts at 5.0 VDC (nominal input voltage)
Interface Connectors
Line and Phone Interfaces
RJ11 or RJ14 6-pin
Ethernet Type II Frame
10BaseT 8-pin
* Technical Specifications subject to change without notification.
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6310-A4 ReachDSL Modem
17
!
Important Safety Instructions
1 Read and follow all warning notices and instructions marked on the product or included in
the manual.
2 Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation
of the product and to protect it from overheating, these slots and openings must not be
blocked or covered.
3 Do not allow anything to rest on the power cord and do not locate the product where persons
will walk on the power cord.
4 Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous high voltage points or other risks. Refer all servicing to qualified service
personnel.
5 General purpose cables are used with this product for connection to the network. Special
cables, which may be required by the regulatory inspection authority for the installation site,
are the responsibility of the customer. Use a UL Listed, CSA certified, minimum No. 24
AWG line cord for connection to the Digital Subscriber Line (DSL) network.
6 When installed in the final configuration, the product must comply with the applicable
Safety Standards and regulatory requirements of the country in which it is installed. If
necessary, consult with the appropriate regulatory agencies and inspection authorities to
ensure compliance.
7 A rare phenomenon can create a voltage potential between the earth grounds of two or more
buildings. If products installed in separate buildings are interconnected, the voltage
potential may cause a hazardous condition. Consult a qualified electrical consultant to
determine whether or not this phenomenon exists and, if necessary, implement corrective
action prior to interconnecting the products.
8 Input power to this product must be provided by one of the following: (1) a UL Listed/CSA
certified power source with a Class 2 or Limited Power Source (LPS) output for use in
North America, or (2) a certified transformer, with a Safety Extra Low Voltage (SELV)
output having a maximum of 240 VA available, for use in the country of installation.
9 In addition, since the equipment is to be used with telecommunications circuits, take the
following precautions:
— Never install telephone wiring during a lightning storm.
— Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
— Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
— Use caution when installing or modifying telephone lines.
— Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
— Do not use the telephone to report a gas leak in the vicinity of the leak.
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CE Marking
When the product is marked with the CE mark on the equipment label, this demonstrates full
compliance with the following European Directives:
z
Directive 73/23/EEC – Council Directive of 19 February 1973 on the harmonization of the
laws of the member states relating to electrical equipment designed for use within states
relating to electrical equipment designed for use within certain voltage limits, as amended
by Directive 93/68/EEC.
z
Directive 89/336/EEC – Council Directive of 3 May 1989 on the approximation of the laws
of the member states relating to Electro-Magnetic Compatibility (EMC), as amended by
Directive 93/68/EEC.
! CANADA – EMI NOTICE:
This Class B digital apparatus meets all requirements of the Canadian
interference-causing equipment regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du réglement sur le
matérial brouilleur du Canada.
Japan – Notices
This is a Class B product based on the standard of the Voluntary Control Council for
Interference from Information Technology Equipment (VCCI). If this is used near a radio
or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
6310-A2-ZN12-10
6310-A4 ReachDSL Modem
19
Declaration of Conformity
This Declaration of Conformity is made by Zhone Technologies (formerly Paradyne
Corporation) pursuant to Parts 2 and 15 of the Federal Communications Commission’s Rules.
This compliance information statement pertains to the following products:
Trade Name:
Hotwire
Model Number: 6310-A4-200
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
The name, address, and telephone number of the responsible party is given below:
Zhone Technologies
8545 126th Avenue North
Largo, FL 33773-1502
Phone: (727) 530-2000
The authority to operate this equipment is conditioned by the requirement that no modifications
will be made to the equipment unless the changes or modifications are expressly approved by
Zhone Technologies, Inc.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
z
Reorient or relocate the receiving antenna.
z
Increase the separation between the equipment and receiver.
z
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z
Consult the dealer or an experienced radio/TV technician for help.
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Government Requirements
Certain governments require that instructions pertaining to connection to the telephone network
be included in the installation and operation manual. Specific instructions are listed in the
following sections.
United States – Notice to Users of the Telephone
Network
1 This equipment complies with Part 68 of the FCC rules. On the equipment is a label that
contains, among other information, the FCC registration number and Ringer Equivalence
Number (REN) for this equipment. The label is located on the bottom of your modem.
2 The Hotwire 6310 ReachDSL v1 Modem connects to the Public Switched Telephone
Network (PSTN) using the Universal Service Order Code (USOC) RJ11C or RJ14C.
3 The REN is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing
in response to an incoming call. In most, but not all areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be connected to the line,
as determined by the total RENs, contact the telephone company to determine the maximum
RENs for the calling area.
4 If the modem causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice
is not practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
5 The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications
in order to maintain uninterrupted service.
6 If you experience trouble with this equipment, please contact your sales or service
representative (as appropriate) for repair or warranty information. If the product needs to be
returned to the company service center for repair, contact them directly for return
instructions.
If the trouble is causing harm to the telephone network, the telephone company may request
that you remove the equipment from the network until the problem is resolved.
7 The user is not authorized to repair or modify the equipment.
8 This equipment cannot be used on public coin service provided by the telephone company.
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility
commission, public service commission or corporation commission for information.)
9 An FCC compliant telephone cord with modular plugs may be provided with this
equipment. This equipment is designed to be connected to the telephone network or
premises wiring using a compatible modular jack which is Part 68 compliant.
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21
Notice to Users of the Canadian Telephone Network
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using
an acceptable method of connection. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed
5.
If your equipment is in need of repair, refer to Contacting Global Service and Support on
page 23.
Trademarks
Acculink, ADSL/R, Bitstorm, Comsphere, DSL the Easy Way, Etherloop, FrameSaver, GigMux,
GranDSLAM, GrandVIEW, Hotwire, the Hotwire logo, iMarc, JetFusion, Jetstream, JetVision,
MALC, MVL, NextEDGE, Net to Net Technologies, Paradyne, the Paradyne logo, Quick
Channel, Raptor, ReachDSL, SLMS, StormPort, TruePut, Z-Edge, Zhone, ZMS, and the Zhone
logo are trademarks owned by Zhone Technologies, Inc., which may be registered in some
jurisdictions.
Patent Notification
Hotwire MVL products are protected by U.S. Patents: 4,669,090, 4,744,092, 5,291,521,
5,805,669, and 5,848,150. Other U.S. and foreign patents pending.
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Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or other Zhone
products. Before contacting GSS, make sure you have the following information:
z
Zhone product you are using
z
System configuration
z
Software version running on the system
z
Description of the issue
Technical Support
If you require assistance with the installation or operation of your product, or if you want to
return a product for repair under warranty, contact GSS. The contact information is as follows:
E-mail
support@zhone.com
Telephone (North America)
877-ZHONE20
Telephone (International)
510-777-7133
Internet
www.zhone.com/support
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR),
or third party, contact that supplier for technical assistance and warranty support.
Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a
Zhone-authorized agent. It is the responsibility of users requiring service to report the need for
service to GSS.
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23
*6310-A2-ZN12-10*
*6310-A2-ZN12-10*
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