Mitel 5212 IP and 5224 IP Phones - Northside College Prep High

Mitel Networks 5212 IP and 5224 IP Phones
Contents
ABOUT YOUR PHONE
p. 3
p. 4
p. 4
Elements of Your Phone
Selecting Menu Options
About Feature Access Codes
TIPS FOR YOUR COMFORT AND SAFETY
p. 5
p. 5
p. 5
Don't cradle the handset!
Protect your hearing
Adjust the viewing angle
CUSTOMIZING YOUR 5212/5224 IP PHONE
p. 6
p. 6
p. 6
p. 6
p. 6
Ringer Control
Handset Receiver Volume Control
Speaker Volume Control
Display Contrast Control
Feature Keys
MAKING AND ANSWERING CALLS
p. 7
p. 7
p. 7
p. 8
p. 9
Make a call
Answer a call
Speed Call Keys
Speed Call
Handsfree Operation
CALL HANDLING
p. 10
p. 10
p. 10
p. 11
p. 11
p. 11
p. 11
p. 12
p. 12
Hold
Mute
Transfer
Conference
Conference Split
Swap
Messaging - Callback
Messaging - Cancel Callback
Messaging - Cancel All Callbacks
USING ADVANCED FEATURES
p. 13
p. 13
p. 14
Do Not Disturb
Call History
Release
FEATURE ACCESS CODES
p. 14
1
ABOUT YOUR PHONE
The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice
communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, displayassisted access to features, on-hook dialing and off-hook voice announce, and a large ring/message
indicator. The 5212 IP Phone offers 12 programmable keys and the 5224 IP Phone offers 24 programmable
keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as CONFERENCING, REDIAL, and many customizable user settings. The 5224 IP Phone
also supports modules such as the 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key
Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone.
The personal key on the bottom left is always your Prime Line; the remaining personal keys can be
programmed as:
•
FEATURE KEYS (for example, SWAP). You can program feature keys from your phone, or using the
Desktop Tool. Your administrator can also program feature keys.
•
SPEED CALL KEYS. You can program speed call keys from your phone, or using the Desktop Tool.
•
LINE APPEARANCES. Only the administrator can program line appearances.
The 5212 IP Phone
2
Elements of Your Phone
Feature
Function
1
Display
Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists
you in selecting and using phone features, accessing your voice mail, and identifying
callers. When you are using the SUPERKEY menu interface, prompts and feature
information appear on the display screen. For information on selecting menu options
with or without softkeys, see "Selecting Menu Options" elsewhere in this guide.
2
N/A
3
Ring/Message Flashes to signal an incoming call and to indicate a message waiting in your voice
Indicator
mailbox.
4
Volume,
Speaker and
Mute Controls
Provide the following audio control capability:
•
•
•
5
(UP) and
(DOWN) provide volume control for the ringer, handset, and
handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's
handset, headset or handsfree microphone off during a call.
Fixed Function Give you access to the following phone functions:
Keys
•
(SUPERKEY): provides access to menus for your phone's additional
features.
Note: When navigating through SUPERKEY menu options, press
(SUPERKEY) to back up one menu level.
•
(CANCEL) or
(CANCEL): ends a call when pressed during the call, and, when you are
programming the phone, eliminates any input and returns to the previous menu
level.
•
(REDIAL): calls the last number dialed.
•
(HOLD): places the current call on hold.
•
(TRANS/CONF): initiates a call transfer or establishes a three–party
conference call.
•
(MESSAGE): provides access to your voice mailbox and flashes to notify
you of messages waiting in your voice mailbox.
Note: The Ring/Message indicator also flashes when messages are waiting.
3
Feature
Function
6
Keypad
Use to dial.
7
Programmable
Personal Keys
and
Designation
Card
Provides 12 keys that can be programmed as speed call keys, feature keys, or line
appearance keys, according to your communication needs. Personal keys have status
indicators. On a 5224 IP Phone, the bottom right personal key is always your Prime
Line key. On the 5212 IP Phone, the bottom left personal keys is always your Prime
Line key. The bottom left personal key is always your Prime Line key. Write the name
(speed call, feature or line appearance) of the Personal keys that you program on the
designation card (use the side of the card with the textboxes provided). Use the slot
behind the plastic cover at the bottom of the phone to remove/insert the designation
card.
8
Handsfree
Speaker
Provides sound for Handsfree calls and background music.
9
Handset
Use for handset calls. If you are in headset or handsfree mode, you do not need to
use the handset.
Ring/Message Indicators
When indicator is
Flashing rapidly
Flashing slowly
On
Off
it means that
Your phone is ringing
A message or callback message is waiting at your phone
Your phone is ringing another phone
Your phone is idle, or you are on a call
Selecting Menu Options
Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP
Phones may differ.
To select menu items on the display:
1. On a 5224 IP Phone, press the softkeys.
2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT
#=NO appear and you want to select YES, press *.
Procedures in this guide show all menu selection options, where applicable—for example, "Press the * or YES
softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for
example, "On a 5224 IP Phone only, press the SAVE softkey".
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible and may be different than those in
this guide. Ask your Administrator for a list of codes you should use.
4
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous
exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Adjust the viewing angle
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as
follows:
a. For a high–angle mount, hinge the two lower hooks into the bottom set of notches and snap
the two upper hooks into the middle set of notches.
b. For a low–angle mount, hinge the two lower hooks into the middle set of notches and snap the
two upper hooks into the top set of notches.
5
CUSTOMIZING YOUR 5212/5224 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
•
Press
(UP) or
(DOWN).
To adjust the Ringer Pitch while the set is idle:
1. Press
(SUPERKEY). .
2. Press # or the NO softkey until "Ringer Adjust?" appears.
3. Press * or the YES softkey twice.
4. Press
(UP) or
(DOWN).
5. Press
(SUPERKEY).
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
•
Press
(UP) or
(DOWN).
Speaker Volume Control
To adjust the Speaker Volume when making an on–hook call or when listening to background music:
•
Press
(UP) or
(DOWN).
Display Contrast Control
To adjust the Display Contrast while your set is idle:
•
Press
(UP) or
(DOWN).
Feature Keys
You can use
(SUPERKEY) on your phone or the Desktop Tool to program the personal keys as feature
keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more
information on using the Desktop Tool, please contact your System Administrator.
To program some features to a personal key, you must dial a feature access code. A list of access codes is
provided elsewhere in this guide; however, the codes are flexible and may be different than those in this
guide. Ask your Administrator for a list of codes you can use.
To display information about a key:
1. Press
(SUPERKEY).
2. Press a personal key that isn't a line key.
3. Press
(SUPERKEY).
6
To program a personal key:
1. Press
(SUPERKEY).
2. Press # or the NO softkey until "Personal Keys?" appears.
3. Press * or the YES softkey.
4. Press a personal key that isn't a line key.
5. Press * or the CHANGE softkey.
6. Press # or the NO softkey until the desired feature appears.
7. Press * or the YES softkey.
8. On a 5212 IP Phone only, press # to save the feature under the chosen key.
9. Press
(SUPERKEY), or press another personal key and proceed to program another feature.
10. Write the feature name on the key label.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset (optional).
2. If you want to use a Non–Prime Line, press a Line Appearance key.
3. Do one of the following:
o
Dial the number
o
Press a Speed Call key
o
Press
(REDIAL).
Answer a call
Do one of the following:
•
Lift the handset.
•
Press
•
Press the flashing Line appearance key and lift the handset.
•
Press the flashing Line appearance key and press
(SPEAKER).
(SPEAKER).
7
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call
Key during a call to send a multi–digit password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press
(SUPERKEY).
2. Press # or the NO softkey until "Personal Keys?" appears.
3. Press * or the YES softkey.
4. Press a personal key that isn't a line key.
5. Press * or the CHANGE softkey
6. On a 5224 IP Phone only, press the YES softkey.
7. Do one of the following:
o
To enter a new number, dial the number (press
(HOLD) between digits to create a one–
second pause during dialing; press
(HOLD) more than once to lengthen the pause.)
o
To enter a trunk flash, press
about the use of this feature.)
o
To enter the last number dialed, press
(TRANS/CONF). (See "Trunk Flash" for more information
(REDIAL).
8. On a 5212 IP Phone only, press the personal key again.
9. Do one of the following:
o
To make the number private, press * or the PRIV softkey
o
To keep the number visible, press # or the SAVE softkey.
10. Press
(SUPERKEY).
8
Handsfree Operation
To use Handsfree to make a call:
1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must
program Line Appearances to your phone.
2. Dial the number.
3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree
speaker transmit and receive audio.
To use Handsfree operation to answer calls:
1. Press the flashing line key.
2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive
audio.
To hang up while using Handsfree operation:
•
Press
(SPEAKER).
To turn Mute on during Handsfree operation:
•
Press
(MUTE).The Mute key light turns ON.
To turn Mute off and return to conversation:
•
Press
(MUTE).The Mute key light turns OFF.
To disable Handsfree operation:
•
Lift the handset.
To return to Handsfree operation:
1. Press
(SPEAKER).
2. Hang up the handset.
9
CALL HANDLING
Hold
To place a call on Hold:
•
Press
(HOLD).
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another phone, do one of the following:
•
Press the flashing line key.
•
Dial #4 and the number of the station that placed the call on Hold.
Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
To turn Mute on during a call:
•
Press
(MUTE). The
(MUTE) light turns ON.
To turn Mute off and return to the conversation:
•
Press
(MUTE). The
(MUTE) light turns OFF.
Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is
automatically enabled and the MUTE light turns OFF.
Transfer
To Transfer an active call:
1. Press
(TRANS/CONF).
2. Dial the number of the third party.
3. Do one of the following:
o
To complete the Transfer, hang up.
o
To announce the Transfer, wait for an answer, consult, and hang up.
o
To cancel the Transfer, press
(CANCEL).
10
Conference
To form a Conference when a two–party call is already in place, or to add another party to an
existing Conference:
1. Press
(TRANS/CONF).
2. Dial the number of the next party.
3. Wait for an answer.
4. Press
(TRANS/CONF).
To leave a Conference:
Hang up or press
(CANCEL).
Swap
To call another party when you are in an established two–party call:
1. Press
(TRANS/CONF).
2. Dial the number.
To alternate between the two parties:
•
Press the SWAP/TRADE feature key or the TRADE softkey.
Messaging - Callback
To leave a Callback Message when you hear busy or ringback tone:
•
Press
(MESSAGE) or, on a 5224 IP Phone only, press the CALLBACK softkey.
To respond to a message waiting condition on your 5212 IP Phone:
1. Press
(MESSAGE).
2. If a password is required, dial your password.
3. Do one or all of the following:
o
To call the message sender, press # OR
to erase the message, press *.
11
To respond to a message waiting condition on your 5224 IP Phone:
1. Press
(MESSAGE).
2. If a password is required, dial your password (and press the ENTER softkey if available).
3. Press the YES softkey, and do one or all of the following:
o
To display the time the message was sent, press the MORE softkey.
o
To display the number of the caller, press the MORE softkey twice.
o
To call the message sender, press the CALL softkey.
o
To delete the message, press the ERASE softkey.
o
To view the next message, press
(MESSAGE).
Messaging - Cancel Callback
To cancel a Callback:
1. Lift the handset.
2. Dial *5.
3. Dial the number of the called station.
4. Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial #5.
3. Hang up.
12
USING ADVANCED FEATURES
Do Not Disturb
To activate or deactivate Do Not Disturb:
•
Press the Do Not Disturb feature key.
Call History
Call History keeps track of the names (if available) and telephone numbers of missed calls,
answered incoming external calls, and outgoing external calls. Once enabled on your phone by
your system administrator, it functions automatically.
To display the call history, and view call detail:
1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the
number of new missed calls is indicated with a *.
2. To browse though the list of missed calls, press * or the YES softkey, followed by the
(DOWN) keys to scroll through the list.
(UP) and
To view answered or outgoing calls, press # or the NO softkey (once for Answered, twice for
Outgoing), followed by the
(UP) and
(DOWN) keys to scroll through the list.
3. To view the number of the call, press the # or Options softkey. When the Options screen is
displayed, press the * or DETAILS softkey to display the number. Press the # or NEXT softkey to
display the call time and date.
To return a call:
1. Display the call you want to return.
2. Do one of the following:
o
If the call is internal, and the caller name is known, press * or the CALL softkey. For
unknown numbers, the Call option is not displayed.
o
If the call is external, and you normally need to precede external calls with a digit such as 9,
it is likely that your system administrator has programmed your system to insert the 9 for you.
In this case, pressing * or the CALL softkey initiates the call immediately. Sometimes the
system will be unable to complete the dialing automatically. When this happens, you can edit
the dialed digits manually by pressing # or the <— (CLEAR) softkey. Use the # or <—
(CLEAR) softkey to delete the left-most digit, and then type the digits to insert them. When
you have the dial string edited to suit your needs, press the * or CALL softkey to dial the
number.
13
To delete all missed, answered, or outgoing call logs:
1. After selecting the type of logs you wish to delete, press # or the DELETE ALL softkey.
2. Confirm that you do want to delete all items by pressing * or the # softkey.
To delete a particular call from the call log:
•
With the call log that you want to delete displayed, press # twice or press the DELETE softkey.
Release
Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging
up the handset. Release is useful when you encounter a busy or unavailable party.
To release from an attempted transfer or conference call:
•
Press the Release feature key or the RELEASE softkey.
FEATURE ACCESS CODES
Personal Speedcall - Invoke
Personal Speed Call - Upper Range Index Number
Personal Speedcall - Store
Call Hold - Remote Retrieve
Conference Call Split
Callback - Cancel Individual
Callback - Cancel
Account Code
Do Not Disturb - Remote
Do Not Disturb - Cancel Remote
101
20
109
#4
*5
#5
#7
**9
##9
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