Alcatel OmniPCX Enterprise

Alcatel OmniPCX Enterprise
Summary Specifications
What does it take
to become the most awarded IP Telephony system in the world?
It takes a century of engineering excellence and listening to customers to deliver the Alcatel OmniPCX Enterprise,
a communications solution that…
… empowers everyone in your business through architectural flexibility. The OmniPCX Enterprise provides
consistent features to all users over all media, whether they’re working on your premises, on the road, or even from home.
… offers a contact center with intelligent networking and superior customer interaction through
multimedia tools.
… enables an agile workplace with distributed knowledge, flexible deployment of new applications, and cost
savings all in one.
… offers simplified management that is always on and is accessible from any Web browser. It has the
ability to manage users, resources, and services across the entire Enterprise.
… delivers headquarter survivability to the branch.
… provides moveable software licenses that allow you to move your licenses anywhere, anytime, across your enterprise.
… is a highly scalable (6 to 50,000 users) and flexible system that allows you to evolve your legacy systems
as your needs dictate protecting your existing investment.
Alcatel IP Telephony has won the most awards because in addition to all of these benefits it offers hundreds of other
features and capabilities. The Alcatel OmniPCX Enterprise is the world’s most advanced, future-proof
communications system that offers risk-free migration to IP without compromising on features.
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A L C AT E L
Alcatel OmniPCX Enterprise
Software
Client-server
UNIX System V compliant
Chorus MIX micro kernel operating system
Linux LILO/GRUB compliant*
SQL/CQL database
Linux Red Hat* & Mandrake 7.2
Hardware
Alcatel Enterprise technology offers:
Native Ethernet connectivity
Distributed hardware
Processing
Switching
Power supply
Auxiliary
Main CPU duplication available in all configurations
(inside Media Gateway or LAN attached)
Optimized hardware for IP only and multiple remote
site designs
Cabinets
Alcatel OmniPCX Enterprise RM1 (19" rack)
Alcatel OmniPCX Enterprise M2 (cabinet)
Three modular slots (stackable up to 3 with RM3)
1 ACT 28 or 2 ACT 14
Takes optimized hardware modules (or/and e-CS
communication server)
Depth
Height
29.13 in./740 mm
Depth
15.75 in./400 mm
Width
22.44 in./570 mm
Height
2.60 in./66 mm
Weight
154.32 lb./70 kg
Width
17.40 in./442 mm
Alcatel OmniPCX Enterprise RM3 (19" rack)
10.04 in./255 mm
Alcatel OmniPCX Enterprise M3 (cabinet)
2 ACT 28 or 2 ACT 14
Nine modular slots (stackable up to 3 with RM1)
Depth
20.31 in./516 mm
Takes optimized hardware modules (or/and e-CS
communication server)
Height
59.05 in./1500 mm
Width
22.4 in./570 mm
Weight
242.5 lb./110 kg
Depth
15.75 in./400 mm
Height
6.06 in./154 mm
Width
17.40 in./442 mm
Alcatel OmniPCX Enterprise Voice Hub (19" rack)
ACT four slots, expandable to eight
Integrated power supply
Integrated maintenance modem
Depth
14.17 in./360 mm
Height
6.30 in./160 mm
Width
17.72 in./450 mm
Weight
33.06 lb./15 kg
Alcatel OmniPCX Enterprise WM1 (cabinet)
Width
12.72 in./458 mm
Height
27.95 in./710 mm
Depth
10.04 in./255 mm
Weight
55.11 lbs./25 kg
Power supply: 110 V/48 V, 220V/48V
Norms
UL/CSA
FCC/IC compliance
Part 68
CS-03
*Release 5.0 Linux supported using Optimized Hardware or Appliance Server (IBM, etc.).
All information relates to Alcatel’s OmniPCX Enterprise’s UNIX and Linux based architectures. For more information on any functionality differences,
please contact local sales representatives.
A L C AT E L
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Reflexes Telephones
The Alcatel Reflexes telephones are easy to use and offer a rich set of features that simplify and
empower communications. Alcatel offers a complete line of IP and digital Reflexes telephones. The
digital Reflexes phones are connected by an Alcatel high-speed digital interface at 256 Kbps (3B+D)
using standard two-wire telephone cabling.
Reflexes phones
Alcatel 4035 Advanced Reflexes
Alcatel 4035 IP Advanced e-Reflexes
Alcatel 4020 Premium Reflexes
Alcatel 4020 IP Premium e-Reflexes
Alcatel 4010 Easy Reflexes
Alcatel 4010 IP Easy e-Reflexes
Alcatel 4004 First Reflexes
Modules adding keys to a telephone set
Alcatel 4090 M: 20 keys
Alcatel 4090 L: 40 keys
Reflexes plugware
Alcatel 4095 analog line plugware
IP Services
Alcatel 4093 ASY asynchronous V.24/CTI
Communication protocols: V.25bis, Hayes
Rate adaptation: V.110/V.14 E
G.711 voice coding
Alcatel 4098 IP Reflexes phone enabler gives you a
simple upgrade to digital Reflexes
G.723.1 & G729a compression algorithm
H.323 compliant
SNMP agent (MIB2)
DHCP client
10/100 switch function (allows PC to be attached
to phone)
QoS: RTCP monitoring IEEE 802.1p/Q, ToS, DiffServ
Power AC or 802.3af
SIP gateway and H.323 internal Gatekeeper services
Integrated in optimized hardware or appliance
server (IBM etc.)
Supports the use of Alcatel UA based IP phones,
third party SIP phones and any H.323 devices
SIP Proxy and SIP Client registration using
embedded URL
H.323 Gateway registration and translation
of E.164 into IP
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A L C AT E L
Alcatel OmniPCX Enterprise
Telephony enabled PC – Alcatel 4980 PC / Web based telephony software
Incoming/outgoing call management
Soft keys
Personal and group phonebook
Call planning
Universal call-by-name by automatic directories overflow
Call related notes
Directory pop-up
Groupware services
Call log (history call files)
NetMeeting compliant
Visual mailbox
TAPI, MAPI, DDE, OLE.com, LDAP
Multi-line mode
Inter-working with Lotus Notes & M/S Outlook
Manager/assistant
Kit/library for developers such as Alcatel’s XML
Telephony API v1.0
PWT compliant
CTI (Computer telephony integration)
Alcatel 4961 TAPI Middleware for PC workstation
Alcatel TAPI Premium Server: TAPI 2.1 / 3.0
Reflexes phones advanced services (IP, Wireless, Analog, or Digital)
Absence message
Interactive guidance with soft keys
Adjustable handset volume
Language synchronization: display, voice prompts,
and voice mail
Call-by-name: internal and external user
Centralized directory, spelling and syntax adjustment
Call-by-name can be used in all communication contexts
(direct call, inquiry, and more)
Loudspeaker announcement
Multi-line: multi-appearance and multi-numbers
Multilingual (user choice)
Caller name display
Macro commands
Conditional/unconditional differentiated forwarding
of multiple directory numbers
Message waiting indication
Contextual voice prompts
Mini-text messages
Fixed function keys
Personal password for consultation of non-reply
personal calls log
Hands-free
Programmable function key
Headset capability
Supervision of user/trunk/bundle
Help key
Individual customization
Informative icons
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ISDN services
Calling line identification presentation/restriction
(CLIP/CLIR)
Digit-by-digit dialing mode
ISDN mini-text messages (carrier dependent)
Malicious call identification
End block dialing (digit correction possible)
Storage of unanswered calls with date, time, and
callback
ISDN identification (CLIP) converted into name
Sub-addressing
Manager-assistant team
Access to manager’s voice message headers from
assistant's telephone
Filtering scenario allocation to designated assistant
Flexible configuration: multiple manager/assistant team
Forwarding of private line
Immediate forwarding of manager telephone to assistant
activated by manager or assistant
Manager-assistant specific on-line text-messaging
Manager discreet listening (on filtered lines only)
Overflow assistant in case of main assistant absence
Private lines
Main assistant absence notification and overflow assistant
Selective filtering (scenarios)
Teamwork configuration
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A L C AT E L
Common/exclusive hold
Log-on, log-off
Group call pick-up
Manageable ring indicator
Hunting groups
Manageable waiting queue
Alcatel OmniPCX Enterprise
Standard telephone features
Speed dialing
Intrusion
Account code charging
Last internal/external number redial
Appointment reminder
Local and external call
Associate (definition, modification by user)
Moving service
Automatic call-back on busy trunk/bundle/network link
Multi-line selective forwarding
Automatic call-back on free/busy extension
Multiple conference call
Broker’s call
Multiple call protection
Call forwarding unconditional on busy/no reply to
extension, hunting group, voice mail, operator,
paging, etc.
Multi-tenant services:
Call pick-up
Speed dialing numbers per entity
Calling line identification
Integrated auto attendant services per entity
Call waiting indication
Presentation (CLIP) per entity
Calling line identification restriction for internal calls
Greeting message per entity
Camp on busy telephone/hunting group/voice mail
Music on hold per entity
Conditional external forwarding (busy or no reply)
Night service per entity
Waiting call
Over dialing
Controlled private call by PIN code and password
(optional)
Personal code modification
Distinctive ringing according to hierarchical levels
Store and redial external number
Do not disturb
Substitution
General night service
Three-party conference
Hunting group (fix head, cyclic, longest idle time, parallel)
Transfer in conversation on free/busy telephone
Immediate forwarding
29 party meet me conference
Individual hold
Voice prompts on/off per telephone
Individual directory
Voice message deposit on forwarded telephone
Internal/external music on hold
Waiting call consultation
Priority call
Internal/external inquiry call
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Wireless Reflexes – PWT services
Caller’s name display
Multi-line
Dial by name
Range of gain antenna
Encrypted communications
Roaming
Hand-over
PWT service
ISDN services
Voice mail notification/consultation
Mini-text messages
Optimized radio base station
Six simultaneous communications
Connectivity 2 x UA interfaces
Inline powered
Paging
Connections handled by the Alcatel OmniPCX Enterprise: ESPA 3 protocol
External caller waiting on voice prompt
Internal and external calls transferred to pager:
On selection
Immediate forward
No reply or busy
Paging by prefix or suffix
Ubiquity services
Integration of public cellular phone
One number concept, forward call on caller choice:
Voice mail
Cellular phone
Attendant/assistant
Remote access secured by CLIP, access to:
Call by name
Office set management
Alcatel OmniPCX Enterprise regular telephone services
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A L C AT E L
Alcatel OmniPCX Enterprise
Attendant station
Attendant station
Large busy lamp field
Abbreviated dialing
Flexible attendant routing time out overflow based on
caller waiting time
Activation/deactivation of DND
Add-on module
Alarm indication
Attendant groups
Automatic answer
Attendant specialization options (individual or group)
Busy lamp field
Call-by-name in all communication situations
Call charge request (carrier dependent)
Centralized or distributed attendant in network
Call queuing with indication
Call routing depending on class of traffic, DID,
company, or called service (entity)
Headset capability
Hold individual or multiple
Create/delete of directory items
Internal call name/number displayed
ISDN VIP monitoring
Last number redial
Line reservation
Malicious call identification
Manual reservation mode
Mini-text messages
Multi-tenant services
Override on directory number
Call waiting with indication
Paging
Called party resources
Password
Call pick-up
Personal call
Charging recall service (carrier dependent)
Priority call (internal/external)
Chained call
Receipt and read charging units and costs (carrier
dependent)
Choice of system status
Conference
Creation, cancellation, and modification of
abbreviated number with name
Creation, cancellation, and modification of
subscribers (name, rights, and more)
Discrete call offer
Discrete call offer by mini-text messages on busy/free
Reflexes telephone
Record on line on associated entity
Status of calls routed to operator
Store and number redial
Synchronized multi-node routing (entity)
Time and date displayed
Transfer with/without announcement
Trunk allotting with barring
VIP telephone monitoring
DTMF over dialing
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Integrated greeting
Integrated automated attendant
Personal automated assistant with context-sensitive greeting
Synchronized greeting message
Voice and fax mail
Automated attendant
Multi-user password
Call transfer
Networking protocols: Octelnet and Amis
Direct reply on receipt message
Private distribution lists
Extended recording, and playback control function
Record on line
Fax broadcast, on demand, overflow, store, and forward
Shared mail box: home, guest, and assistant mailbox
General distribution lists
User-friendly interface on Reflexes telephones via soft
keys or via PC-client visual messenger
Greeting message according to user status
Immediate or supervised transfers
Message acknowledgment
Message attributes: urgent, normal, private
Message notification via light, display, dialing tone,
voice prompt, outgoing
Voice message attached to a fax
Voice and DTMF forms
Web access to voice and fax messages
Embedded software based voice mail for
small/medium sites (branch autonomy) known as
the Alcatel 4645
Multi-language
Automatic call distribution (ACD) – Alcatel OmniPCX Enterprise OmniTouch
Active matrix call distribution
Voice guidance
Call flow based on pilot
External voices guides
Skill and cost based distribution
Synchronized internal voices guides
Conditional pilot overflow on voice mail
Storage from audio station or Reflexes telephone
Look ahead call routing
Pilot forwarding to other pilot
Pilot routing to waiting queue according to priority
Routing time schedule
Types of queues: waiting, help, and dissuasion
Virtual pilot
Intelligent routing
Outbound call management
Direct agent call management
Remaining wait time announcement
Genesys Contact Center direct interface using RSI
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A L C AT E L
Alcatel OmniPCX Enterprise
Automatic call distribution (ACD)/Alcatel OmniPCX Enterprise OmniTouch (cont.)
Agent features
Supervision and statistics
Administrative withdrawal
Alarm handling
Agent break
Call level information
Agent direct call with statistics
Customizable alarms
Agent can belong to different groups
Customizable reports
Call recording
Detailed communication reports
CCA applications: Reflexes telephone on toolbar
providing personal statistics
Reports based on communication events
Group selection: fix head, cyclic, longest idle time
Free sitting agent position
Help supervisor
Home agent with analog telephone or Reflexes
telephone
Discrete call listening for supervisor
Excel based statistics and reporting
Export of communication reports (ASCII files)
Free sitting supervisor position
Full Windows user interface
Log-on/log-off
Native Windows management look and feel
Open or close pilot from agent position
Predefined reports
Personal call barring
Real-time service level per pilot
Suspension of group waiting queues
Real-time statistics
Transaction code
Statistics compilation and archive (FTP)
Wrap-up (automatic or manual)
Wallboard display control
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Network configuration
Analog and digital Alcatel networking protocol
(ABC) based on QSIG
Line, star, meshed configuration
RM1/RM3
Multi vendor networking: QSIG BC, GF, and
supplementary services (SS)
Remote shelf (ACT)
Packet voice networking
Built-in compression engine
Voice over frame relay
Compression algorithm G 723.1/G729.A
Compression algorithm: G723.1, G729.A
Compression rate 6.4 Kbps/8 Kbps
Compression rate: 6.4 Kbps/8 Kbps
G3 fax supported
G3 fax supported
End-to-end compression/decompression
Full ABC services supported
Pooled IP/FR compression resources
Interface Internet X24/V11 or V36
Multiple direction per compression board
New call routing in case of network failure
Voice over IP (using Universal IP Board)
Voice over ATM
Compression algorithm: G 723.1, G729.A
ATM adaptation layer AAL1
Compression rate 6.4 Kbps/8 Kbps
Compliant with integrated compression engine
G711 supported
Full ABC services supported
G3 fax supported
Interface ATM OC-3 155 Mbps
Media gateway over IP support
Eight directions per interface
Full ABC services supported
Unstructured mode service (CES 1.0)
Ethernet connectivity
UNI 3.1
H.323 v2 (e.g., third party trunks)
New call routing in case of QoS or network failure
ABC on demand
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A L C AT E L
ABC via public ISDN, QSIG
Five conversations on 56 Kbps B channel
Dynamic virtual leased line
Call barring for applications
Six conversations on 64 Kbps B channel
Full ABC services
Alcatel OmniPCX Enterprise
ABC network routing
Adaptive routing
Automatic route selection (ARS)
Break-in/out
ARS server centralized or distributed
Break-in via secured DISA
ARS time dependant
Data re-routing
Forced on net
Access to alternative route
Voice prompts
Multiple carrier access – direct or indirect
Multi-tenant
Cost limit barring per user
Overflow if leased line failure or saturation
according to user rights
Transfer, forwarding with route optimization
Voice/data differentiation
Private networking features (ABC protocol)
Automatic call-back on busy private link
Hold
Broker’s call
Hunting groups
Call-back on busy or free extensions
Intrusion
Call deflection
ISDN services
Call forwarding
Large busy lamp field
Call intrusion
Mini text messages
Call offer
Number and name identification
Call waiting indication
Associate telephone
Camp on
Priority calls
Centralized/distributed attendant groups
Remote forwarding
Data communication
Substitution
Network wide mobility
Supervision
Roaming
Manager/assistant team
Guest services
Three-party conference
Distinctive ringing
Do not disturb
DTMF
Inquiry call
Transfer (with route optimization)
Transit
Voice mail services
Unified messaging services
Flexible numbering plan
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Voice based Virtual private networks (VPN)
ABC VPN via overflow to public ISDN, QSIG
Five conversations on 56 Kbps B channel
Dissociating signaling over IP network (lower bandwidth)
Full ABC services
Six conversations on 64 Kbps B channel
ABC network management
Management from attendant
Audit mechanism
Multiple DDI translators
Broadcast of configuration data
Multiple call barring translators
Remote maintenance access
VT 100 local management
Remote software downloading
Centralized or distributed management from external
applications
CDRs with VPN and LCR services
Topology map
Configuration
Alarm management
Call accounting
Directory
Traffic analysis
Security
Graphical user interface
Remote management
Alarm domains and alarm centralization
Security
Internal toll fraud protection
Strong authentication via secured ID
PIN code for business calls
Controlled access to the OmniPCX Enterprise
database
PIN code for personal calls with/without call barring
Transfer/forwarding barring categories
Protection by password
DISA protection
Identification of a management platform by name
and password
Password control and access blocked after several
wrong attempts
Management operations history file
Alarm generated in case of wrong attempt
Remote management access controlled by CLIP (ISDN)
Automatic substitution on CLIP
Call-back procedure (PSTN)
Internet/intranet access protection
Trusted host: IP address control
TCP wrapper: secured exchange control
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A L C AT E L
Alcatel OmniPCX Enterprise
Management
Centralized or distributed management via Windows
NT application
Call accounting
Client-server architecture (Windows 95/98/NT client)
Time-based cost calculation
Web-based management for full access
Carrier cost simulation
Embedded "expert tool" in new optimized
hardware via browser
Predefined/customizable graphical reports
Move, add, and change
Multiple report formats (csv, html)
Unified graphical interface
Reports distribution by e-mail
Profiles for creation/modification
Import/export from text files
Organization map
Reporting services
Performance
Moveable software licenses across nodes*
Traffic analysis per: trunk, bundle, attendant/attendant
group, on-site wireless installation DDI number
Faults and alarms
Convergence with HP OpenView
Alarms filtering
Topology map animated by OmniPCX Enterprise
Alarm list with colors according to severity
SNMP traps Access to OmniPCX Enterprise node
from topology maps
Alarm display on topology maps
Vertical applications – Hotel/hospital services
All types of phones: analog, Reflexes, wireless
Room service
Check-in/check-out individual or group
VIP
Pre check-in/partial check-out
Guest number or name
Cyclic DDI
Multi occupant room
Room allocation from the telephone
Called service identification
Guest language
Room status
Do not disturb
Multi-language voice prompts (eight simultaneous
languages)
Guest/patient personal code
Room directory
Internal call barring
Call by name
DDI call barring according to time schedule
Prepayment (deposit)
Wake-up service (up to four wake-up calls per room)
Flexible suites
Alcatel hotel/hospital link (AHL)
Secret identity for calls between rooms
Public booth
Guest personal identification number
Manual CDR creation
Mini-bar
Billing
*Supported using Linux architecture only.
A L C AT E L
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www.alcatel.com/enterprise
Alcatel
26801 West Agoura Road
Calabasas, CA 91301 USA
Contact Center
(800) 995-2612 US/Canada
(818) 880-3500 Outside US
www.alcatel.com/enterprise
Product specifications contained in this document are subject to change without notice. Contact
your local Alcatel representative for the most current information. Copyright © 2003 Alcatel
Internetworking, Inc. All rights reserved. This document may not be reproduced in whole or in
part without the expressed written permission of Alcatel Internetworking, Inc. Alcatel® and the
Alcatel logo are registered trademarks of Alcatel. All other trademarks are the property of their
respective owners.
P/N 030482-00. 02/03